Guest Welcome Kit 2013/14

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Our General Manager will be handling the
preparations for your stay. Anything she can
do to help make your trip more enjoyable,
would be her pleasure. Please write her
with any questions you may have. Lizzy@villasumaya.com
Important Numbers: from US add 011-502
Villa Sumaya 4026.1390 or 4026.1455
Xocomil Shuttle: 7762.2005 or
5710.3903
If you miss your flight please call Xocomil
so they can adjust your shuttle, you will be
charged if they are not notified.
Bienvenidos
Thank you for choosing Villa Sumaya Retreat
Center for your stay on Lake Atitlan. We
know you will enjoy the beautiful
surroundings and our heart felt intentions to
co-create an amazing retreat experience for
you and your group. This package was
designed to make your trip as easy as possible
and give you some important information that
will ensure your stay with us is comfortable.
Please read this package carefully. If you are
coming with a group, please also refer to their
registration information and contact your
group leader with questions.
Feel free to visit our website to learn more
about our center. www.villasumaya.com .
There are also great videos on Youtube – just
search for Villa Sumaya.
!
Safety – The Most Important Thing
Please read this entire package carefully. Villa Sumaya is
pleased to announce we have never had any problems
getting our guests from the airport to our hotel. Here, in
Santa Cruz, the local ex-pats all feel very safe. We walk
around late at night, leave our doors unlocked etc… but we
are also aware of the news articles about Guatemala City
and its dangers. Read the following information to ensure your safe and smooth arrival to
our center.
Once you arrive to Villa Sumaya, please ask for a tour of the grounds and ask any questions
that will help you familiarize yourself with our center. For your convenience, we have a
hotel safe, where you can place your valuables.
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When you arrive at Aurora Airport (Guatemala City), you
will first go through Immigration, then you will get your
bags and exit after customs. Do not leave your bags
unattended in the airport or at the curb or with someone
who may say they will watch them for you. Inside the
airport there are men to help get your bags off the carousel.
Depending on the number and weight of bags you can tip
them in dollars ($1-2 per bag). Sometimes, the men who
carry your bags, hand them off at the curb, to another
helper. If this happens split the tip between them. We will
have your shuttle waiting with the driver holding a sign
with our name “Villa Sumaya”. If you are traveling with
a group, you can wait for other arrivals in the van.
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The drive to Panajachel is about 3 hours (about 1 hour into
the ride the roads get curvy and mountainous). If you have
issues with carsickness, be sure to bring a remedy that will
help you.
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Arriving in Panajachel
Your shuttle driver will drop you off at the top of the dock
area. If you need help with your bags, there are kids who
will help for about 5 Quetzals per heavy bag (.80US). If
you are on a prearranged private boat, Xocomil, the shuttle
company, will call ahead and your boat should be waiting.
If you plan to take a public boat, walk down to the dock
and get a boat to our dock (just say “Villa Sumaya in Santa
Cruz”). This is important to establish before you get on the
boat… ALL OTHER DOCKS ARE TOO FAR TO CARRY
YOUR BAGS.
If you are in a group – your group leader has prearranged
shuttles and boats. Check with them for details.
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If You Go to Antigua or
Guatemala City First
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Some guests decide to
check out Antigua, a
very quaint Spanish
Colonial city about 40
minutes from the
airport. If you arrive
very late and stay in
either Antigua or Guatemala City, we have
some hotel suggestions at the end of the
package or you can surf the net for other
options. Typically, whatever hotel you
choose will make airport transport
arrangements for you. If they do not
provide this service, we are happy to. We
prefer to make shuttle arrangements for
your journey to Lake Atitlan so we know
where you are in-transit. Private shuttle
pricing is located on the previous page,
along with the shared shuttles times and
prices. We recommend that you arrive
before 5pm, as it is nice to arrive in the
daylight to become acquainted with our
center.
At your hotel in Antigua or Guatemala
City, be sure to ask at the front desk about
safety. We do not suggest walking around
either city past 9 at night. You may ask for
a cab or Tuk Tuk if you plan to be out late.
Whether you are on a private or public
shuttle, please be sure to be waiting in
front of your hotel or designated location
on time. You may want a snack and water
for the ride. It’s about a 2.5 -3 hour drive,
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Paying your Bill at Villa Sumaya
At the end of your retreat, you will pay for any
incidentals you have incurred. We prefer if
you use: U.S dollars, Quetzals, or U.S. personal
checks or Travelers checks. We accept credit
cards, but we add an 8%
fee to cover our costs for
processing credit cards
(customary in Guatemala).
There are ATM’s in
Panajachel so you can
access your funds. Some
guests bring a few
hundred dollars for
incidentals.
!
Staff Gratuities
If you enjoy your stay, the staff and
management greatly appreciate it if you
would leave a tip at the end of your stay.
We recommend between $6-$8 per day.
This Dana (offering) goes to the entire staff;
from the gardeners (who carry your bags),
to kitchen staff and housekeeping to the
local managers. There is no need for
additional tipping to our staff.
Please tip body workers separately.
Changing Dollars to Quetzals
If you have a chance to exchange money
in a U.S. airport, we recommend getting
$100.00 to start off. In the Guatemala
City Airport there is also a chance to
change money depending on the timing of
your shuttle. Your shuttle driver, airport
vendors, Villa Sumaya and many other
places will accept dollars. Please do not
worry if you do not get a chance to
change money - Xocomil, the shuttle
company, will accept US dollars for your
shuttle.
Once you are near our
center there are banks and
ATMs in Panajachel that
would be happy to change
dollars or travelers checks.
At Villa Sumaya, we are
unable to change large
amounts of money.
!
Activities
During your stay, most guests go on at least one tour. This
really depends on the nature and length of your vacation.
We have a big selection of tours and activities to choose
from and for 1-2 people most tours will be about $60 for a
guide plus transportation. If you are in a group, your leader
will have chosen activities for your week, so check with
them. Prices for group tours range between $30-60 per
person depending on tour. You can also go out exploring
on your own. There are public boats, going to most of the villages easily, from our dock.
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Harmony Spa
Our on-site spa offers delightful, renewing and therapeutic
treatments. We have an extensive menu of services that will help
you to relax and energize radiant health. Treat yourself by
anchoring your personal growth with a dynamic healing treatment.
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Hot Tub – is solar heated
and complimentary for late
afternoon soaks. For
evenings tubs there is a $40
fee for 2 hours
Sauna – our wood burning
is $30 for a 2-hour sweat
Pool – enjoy relaxing in our
solar heated pool or lay on
the dock to catch some
rays.
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Treatment Pricing
One hour - $65
One hour and a half - $85
Two hour - $115
Two hour readings - $105
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Clothing:
! hat – for sun and for chilly nights
(We are at high altitudes- 5000ft)
! bathing suit, cover-up or sarong
! sunglasses
! windbreaker or raincoat
! layers for cool mornings and
evenings
! sunny and warm weather clothing
! shawl , sweatshirt, poncho or
fleece (one warm thing for cold
mornings and evenings)
For getting around:
! sunscreen and lip balm
! flashlight (we have eco flashlights in
store)
! insect repellent
! walking shoes or sport sandals
Health
! homeopathic remedies
! Highly recommended –Nutribiotic
(grapefruit seed extract) tablets-that
can really help bad travelers’
stomachs (we have remedies for bad
tummies)
! vitamins/energy drinks
! Dramamine (car sickness) for winding
roads to Panajachel
! any prescriptions
! eye glasses
! tampons – not always available here.
Yoga or Meditation Props:
! yoga mats and props only if you want
your own special ones
! zafus for meditation, (ask group
leader if necessary we do have some)
! eye pillows for savasana
Food and other comforts
! decaf coffee or -decaf black tea or
other special teas – WE DO NOT
HAVE ANY DECAF COFFEE
AVAILABLE IN GUATEMALA
! clocks and hair dryers
! laptops – we have wireless in our
courtyard for $20.00 per week.
Limited up and downloading
permitted.
! any other items that will make you
feel at home, ie, ipad, headphones
! snack for airplane and shuttle ride to
hotel (3 hours)
! books and magazines
! PASSPORT and a copy of it, Airplane
Tickets and other form of ID
! Personal checks, cash or travelers
checks to pay for incidentals and spa
treatments are preferred. Credit cards
we must add on 8% fee.
! Villa Sumaya Wish List – if you have
a mat that is in good condition and
would like to donate it, we would be
grateful.
!
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Hotels in Antigua
You can google hotels in Antigua or Guatemala
City. We have listed 4 hotels in Antigua for your
convenience, but would recommend surfing the
web for new and wonderful places. We are always
interested in hearing about your experiences in
local hotels. We are not prepared to act as your
booking agent for other hotels. All prices are
approximations.
Meson Panza Verde
www.PanzaVerde.com
Double: $100
Suites: $165 -$300
Very special place - our personal favorite
Casa Christina
Tel; (502) 7832 0623
Rates: Double Room: $30.00
We have heard the rooms are cute. Good price
value.
Quinta De Las Flores
www.quintadelasflores.com
Doubles - $75-95
Singles - $65-95
Great grounds, nice rooms
Posada Los Bucaros, (they have four
!
different locations in Antigua)
E-mail: losbucaros@intelnett.com
Single Room: $35.00
Double Room: $45.00
Triple Room: $50.00
Clean, adequate, nicely located
!
Hotels in Guatemala City
If you arrive super late at night and would
like to stay in Guatemala City we
recommend hotels in Zone 10 or Tikal
Futura.
Hotel Tikal Futura
$110.00+
www.grandtikalfutura.com.gt/
Comp. shuttle from airport, luxury rooms,
spa and great buffet breakfast
Best Western, Stofella
$70
Good location, nice rooms, comp.
breakfast
Otelito
$100.
stay@otelito.com
Boutique hotel, good location
Barcelo
$100+
www.barcelo.com/guatemala
Luxury center, good location