Enfidha-Hammamet Airport/ NBE

Enfidha-Hammamet
Airport/NBE
Infobook / enfidhahammametairport.com
2015
Published by
TAV Tunisie S.A.
Immeuble Regency, Esc. B, 1035 Les Berges du Lac
Tunis, Tunisia
Contact
e-mail: pr.tavtunisie@tav.aero
T: (+216) 71 964 184
Social Media
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Ideally situated, Enfidha-Hammamet International Airport lies in a strategic
location both locally and internationally, in a junction point between two of
the most important touristic resorts in Tunisia, Hammamet and Sousse,
renowned and much praised destinations by most European tourists.
No efforts are spared at Enfidha-Hammamet Airport to keep it running
at TAV high standards of operation and services. Its futuristic design,
modern technologies and baggage handling system, with a capacity of
4,500 luggage/hour, make it a highly efficient airport with less than 50
minutes turnaround time. The ground handling operations are equally
distinguished and have been certified ISO 9001:2008 Quality Management
and ISO 10002:2004 Customer Satisfaction and Complaint Management.
Enfidha-Hammamet Airport is not only operationally efficient but
environment-friendly as well. It is the first airport in Africa to be
awarded in 2013 the carbone accreditation at the mapping level and in
2014 at the Reduction level for its sustained efforts towards preserving
the environment and producing minimal CO2 emissions, and its trigeneration energy plant enables it to produce more than 90% of its
energy needs in heat, cold and electricity.
Additionally, the airport started in 2015 operating regular cargo flights in
collaboration with UPS Express Logistic toward Germany and Malta with
a daily capacity of 20 tons.
An environmental- friendly, highly efficient and quality service oriented
airport is your prime gateway to Tunisia to ensure a comfortable and
pleasant start of your vacation in Tunisia.
Waiting to make your journey in Tunisia even more enjoyable!
Sincerely,
Ilyess Kerfahi
General Manager, Operations
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CONTENTS
TAV IN BRIEF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ENFIDHA-HAMMAMET AIRPORT. . . . . . . . . . . . . . . . . . . . 10
BEFORE FLIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TRANSPORTATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CAR PARK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
CHECK-IN & SECURITY . . . . . . . . . . . . . . . . . . . . . . . . . 18
RELAXED TERMINAL. . . . . . . . . . . . . . . . . . . . . . . . . . . 20
DESTINATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
AIRPORT MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5
Inspired by Miro's work.
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A service oriented approach... This piece of resistance
addresses a comfortable journey full of entertainment.
Exhibited for the past 15 years, the painting presents
a unique experience for visitors.
tavtunisie.com
/TAVTunisie
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TAV IN BRIEF
TAV Airports is a success story built on the accumulation of knowledge,
experience and creativity gained in airport operations, one of the world’s
most challenging sectors. TAV’s history started in 1997 with the tender for
the Istanbul Atatürk Airport International Terminal. TAV Airports Holding
was established as a joint venture between the Tepe and Akfen groups,
who won the tender. Having grown to become a great success story within
a very short period of time, TAV soon became a global brand in airport
construction projects as well as airport operations; a brand new area,
thanks to its know-how, highly skilled human resources and advanced
technology. Having gone through a restructuring process in 2006 in line
with its goals, TAV re-organized its “operational” and “construction”
activities under TAV Airports Holding and TAV Construction. Following
this re-structuring process, TAV Airports Holding was opened up for
public offering in February 2007. In May 2012, 38 percent of TAV Airports’
shares was sold to Aéroports de Paris.
Today, TAV Airports, Turkey’s leading brand in the global airport
operations sector, operates Istanbul Atatürk, Ankara Esenboğa, Izmir
Adnan Menderes and Gazipaşa-Alanya Airports in Turkey. The Tbilisi and
Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports
in Tunisia, Skopje and Ohrid Airports in Macedonia, Madinah Airport in
Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV
Airports. Having undertaken the operation of the Milas-Bodrum Airport
domestic terminal in July 2014, TAV Airports will take over the operation
of the international terminal beginning in the final quarter of 2015. The
Holding also operates in other areas of airport operations including
duty-free, food and beverage, ground handling services, IT, security and
operation services. As part of these diversified services TAV Airports also
operates the duty-free, food and beverage and other commercial areas at
Riga Airport in Latvia. In 2014, the company provided services for 743,000
flights and 95 million passengers.
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ENFIDHAHAMMAMET
AIRPORT
Built and operated by TAV Airports, Enfidha-Hammamet, the most
modern and best equipped airport in North Africa, is distinguishing
itself for its closeness to holiday resorts, low operational costs and
cargo facilities at international standards. Enjoying a perfect location,
right at the heart of the Tunisian touristic centers, Enfidha-Hammamet
Airport is a prominent gateway to Tunisia with the expertise and
excellence of TAV Airports.
THE AIRPORT IN FIGURES
Date of entry into operation: December 2009
Terminal capacity: 7 million pax p.a.
Total constructed area: 130,000 sq m
Terminal usage area: 90,000 sq m
Cargo terminal: 4,500 sq m
Runway code: 4F
ARFF category: 10
Runway landing category: CAT II
No of remote parking stands: 15
Passenger boarding bridges: 18
Check-in counters: 62
Passport control cabins: 56
Baggage claim carrousels: 8
Baggage handling capacity: 4,500 bags/h
Duty free shops: 6
Restaurants/bistros: 11
Car park capacity: 1,295 cars & 110 buses
IATA code: NBE
ICAO code: DTNH
SITA address: NBEOPXH
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BEFORE FLIGHT
B E P R E PA R E D
S A N I TA R Y C O N T R O L
If you are travelling with a pet, note that some dog breeds are prohibited
for entry into Tunisia. These are:
• Pitbull
• Rottweiler
• Toza inu
• Boerbull
For other dog breeds and animals, a veterinary certificate and a
vaccination book are required.
Similarly, some other animal species are not allowed to be exported
from Tunisia. You are strongly advised to inquire before attempting to
carry with you any animal out of the country.
And if you intend to bring any plant species with you, note that some are
prohibited from entry into Tunisia.
These are:
• Date palms and derivatives
• Citrus plants and derivatives
• Henna
• Eggplants
• Seeds
• Tubers
In any other cases, a phyto-sanitary certificate should be obtained from
the relevant authority for plants imported to Tunisia.
For more information, please contact: (+216) 73 103 000 Ext: 3060
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TRANSPORTATION
Enfidha-Hammamet Airport is ideally located close to the main touristic
resorts in Tunisia. It serves more than 80 per cent of the touristic and
holiday centers of the country. As such, it is the most convenient entry
point to Tunisia for tourists, international business and visitors at large.
MAIN CITIES AND TOURISTIC
R E S O R T S S E R V E D BY T H E
AIRPORT
CIT Y
D I S TA N C E
RIDE TIME
Tunis
99 km
54 mn
Sousse
43 km
24 mn
Hammamet
48 km
27 mn
Nabeul
55 km
30 mn
Kairouan
61 km
34 mn
Monastir
65 km
36 mn
Mahdia
105 km
58 mn
Sfax
167 km
90 mn
TR AIN
The city of Enfidha is served by rail transportation to/from the major cities
and localities of the country. To check the schedule of train arrivals to and
departure from Enfidha, and buy your ticket online,
visit www.sncft.com.tn
BUS
Enfidha-Hammamet Airport is served by public bus transportation to and
from the cities of Tunis, Hammamet, Sousse and Enfidha.
http://www.stsahel.com.tn
TA X I
Touristic taxi services are available at the airport around the clock. This
service guarantees the highest standards of customer service provided
by trained, knowledgeable and discerning chauffeurs. Travelling by taxi
from Enfidha-Hammamet Airport offers the flexible way of getting into
the nearby touristic region or beyond. Journeys are priced using the taxi
meter or a fixed price can be agreed.
RENT A CAR
Car rental at Enfidha-Hammamet Airport offers you flexibility when
planning your journey in Tunisia. All car rental agencies at the airport
offer a wide range of cars and services.
Car rental boxes are located in the arrival hall, on your right hand side
after exiting from customs.
C O M PA N Y N A M E
Avis
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PHONE
(+216) 73 856 150 15
CAR PARK
Enfidha-Hammamet Airport has a car park capacity of 1,295 cars and 110
buses. The parking area is within 2 minutes walking distance from both
departure and arrival halls. You have either the choice to pay parking fees
on the go or opt for a parking subscription.
PA R K I N G F E E S
B U S PA R K D A I LY C H A R G E S
0h → 2h
2h → 4h
4h → 6h
6h → 12h
12h→ 24h
4,0 TND
6,00 TND
8,00 TND
12,00 TND
24,00 TND
C A R PA R K D A I LY C H A R G E S
0h →2h
2h →3h
3h →4h
4h →6h
6h →12h
12h →24h
1,50 TND
3,00 TND
4,00 TND
5,00 TND
10,00 TND
20,00 TND
2 015 S U B S C R I P T I O N F E E S
C A R PA R K
( A I R P O R T S TA F F )
12 Months
6 Months
3 Months
1 Months
120,00 TND
80,00 TND
50,00 TND
20,00 TND
B U S PA R K
12 Months
6 Months
3 Months
1 Months
70,00 TND per Month
90,00 TND per Month
110,00 TND per Month
130,00 TND per Month
(*) A discount will be applied to the Travel Company having more than 30
Bus park cards
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PERIOD
CONGRESS FEES
4 days
7 days
15 days
30 days
40,00 TND
50,00 TND
70,00 TND
100,00 TND
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CHECK-IN &
SECURITY
C H EC K- I N
Passengers are requested to arrive at the airport for check-in 1.5 hour
prior to domestic flights and 2 hours prior to international flights.
Please ensure that you have your ticket, valid passport and ID with you
when coming to the airport. Passengers with no ID will not be accepted
on board. It is obligatory for all passengers, including children and
infants, to present their ID during check-in procedures. Passengers
traveling with electronic tickets must ensure that they know the PNR
number and that they present a valid ID.
Baggage restrictions may vary for each airline. Information regarding
the number of bags and weight limitations can be obtained from the
airline with whom you are traveling. Electronic information monitors
above the counters and flight information screens within the terminal
display details on which counters you can check in.
Passengers must go to the relevant check-in counter with their ticket,
picture ID (valid passport, ID card) and luggage if any. Should a visa be
required for the destination country, the passport should bear the valid
visa. A label displaying the passenger’s name, telephone and address
must be put on the luggage.
Check-in staff must be advised of any hand luggage which should be
labeled as cabin luggage. Check-in staff checks the information on
your documents and issues a boarding card and baggage label as he/
she accepts your baggage. The baggage label is stuck on the ticket
and handed over to the passenger. A larger baggage label is tied to the
baggage and sent to the aircraft. The check-in procedure is finalized
when the check-in staff hands over the ticket, ID and the boarding card
to the passenger. The boarding card displays details such as the flight
number, departure gate number, boarding time and seat number.
I N F O R M AT I O N D E S K S
Information desks are located in the middle of Departure and Arrival
Halls. They are well-marked and easily accessible.
Information desks are in service 24 hours a day, 7 days a week and
serviced by multi-lingual staff.
For any needed information, please call: (+216) 73 103 000
D I S A B L E D & S P EC I A L N E E D
PA S S E N G E R S
The terminal is equipped with all necessary facilities for disabled
persons. Converted toilets, lifts, wheelchairs, etc. are available
throughout the terminal.
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MEDICAL CARE
Basic emergency medical treatment is available at the airport around
the clock. The Medical Center is staffed by highly qualified doctors and
nurses. It is located on the east side of the departure next to the CIP
lounge and opposite check-in counter No: 60.
A doctor or nurse, and ambulance if needed, can also be sent to reach
you at any point within the airport premises.
For any need or inquiry, call: (+216) 73 103 000 Exts: 6666-6668
VISA PROCEDURES
If you need to obtain an entry visa to Tunisia at the airport, proceed to
the visa desk located just before passport control.
TR ANSFER / TR ANSIT
PA S S E N G E R S
Passengers who have domestic or international connections can utilize
the services available at the terminal in accordance with the condition of
their flight hours.
LOST LUGGAGE
Items left behind on an aircraft or not delivered upon arrival are the
responsibility of the concerned air carrier. In such cases please contact
your airliner directly.
LOST & FOUND OFFICE
The Lost and Found Office is operated by the Police Authority. This
service covers items lost or found within the entire terminal building
as well as in the car park.
For all inquiries please contact: (+216) 73 103000 Ext: 5300
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RELAXED
TERMINAL
R E S TAU R A N T S & C A F E S
Violet
Located in the departure hall on the left hand side of the
information desks.
Concept: Self service
Operating season: All year
Operating hours: During flight times
Seating capacity: 72 seats
Café-inn
Located in the departure hall on the right hand side of the
information desks.
Concept: Self service
Operating season: Summer season
Operating hours: During flight times
Seating capacity: 72 seats
Greenport
Located after passport control at the right hand side (at the end of the
hall)
Concept: Self service
Operating season: Summer season
Operating hours: During flight times
Seating capacity: 110 seats.
Cakes & Bakes
Located in the arrival hall on the left hand side next to the exit gate
Concept: Self service
Operating season: All year
Operating hours: 24 hours
Seating capacity: 40 seats
Food Court
Located after passport control at the left hand side (at the end of the
hall)
Concept: Self service
Operating season: All year
Operating hours: Open during flight time
Seating capacity: 98 seats
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Food court area consists of 3 restaurants:
• Basilico Restaurant
• Burger House
• Cakes & Bakes
Flight Point
Located after passport control next to the boarding gate 17 A-103
Concept: Self service
Operating season: Summer season
Operating hours: During flight times
Seating capacity: 70 seats
Canteen
Located at the arrivals land side of the airport (after staff access point)
Concept: Self service
Operating season: All year
Operating hours: 11:30 - 13:30
Seating capacity: 156 seats
J OY F U L S H O P P I N G
DUT Y FREE SHOPPING
ATU Duty Free, the sole operator of duty free shops at EnfidhaHammamet Airport, serves over 9,000 products in perfume, cosmetics,
liquor, cigarettes, tobacco, cigars, tea, coffee, chocolate, candies,
accessories, toys and local Tunisian products. You may ask our
experienced consultants about information regarding products,
allowances, liquid restrictions, etc.
At both departure and arrival, right after passport control, you are
privileged to shop free of tax duties. Duty free store at arrival offers
significant price advantage compared to local market prices.
If you forgot to buy something local to remind you of your vacation in
Tunisia, you can find souvenirs, local products like dates, wines, local
liquors, Boukha and Thibarine, at the main duty free store.
S P EC I A L O F F E R S
Special offers are made during high season on certain products where
you can save up to 25% compared to regular duty free prices.
PRICES
Prices are in Euros, however, payments in US Dollar, European and
some Middle Eastern currencies as well as credit cards are accepted.
OPENING HOURS
365 days, 24 hours
For more information:
www.atu.com.tr e-mail: customer@atu.com.tr
T: (+216) 73 856 100
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SOUVENIR SHOPS
Before departing, and if you still want to spend any remaining Tunisian
Dinars, Tunisian handicrafts, jewelry, souvenirs and gifts are offered
at the gift shops and drugstores located in the departure hall, directly
opposite to check-in counters.
SHOPS
L O C AT I O N
PHONE
Drug Store
Departure Hall
(+216) 23 240 514
Medina Shop
Departure Hall
(+216) 25 220 666
La Boutique Souvenir
Departure Hall
(+216) 98 405 804
La Cage Bazar
Departure Hall
(+216) 50 508 900
Arabesque
Departure Hall
(+216) 98 405 804
Nader Souvenir Shop
Departure Hall
(+216) 93 002 211
CIP LOUNGE
Open around the clock and located on the left hand side of the
Departure Hall next to check-in counter number 60, TAV “primeclass”
Lounge CIP lounge, offers special and privileged services to all
Prime Pack guests, Priority Pass and Angel Airport Card holders and
contracted Tour Operators and airlines which currently are: Thomas
Cook, Thomson, Transaero, TUI, FTI, All Tours, Odeons and Air Berlin.
The lounge provides a variety of services for passengers: Business
corner, Wi-Fi, daily newspapers, monthly and weekly magazines, TV, a
flight information display screen, kids’ playground and a rich snack bar
with alcoholic and soft drinks.
For any additional information, please call (+216) 73 856 256 or contact:
primeclass.enfidha@tav.aero
B A N K S A N D AT M S
Major national banks operate branches in both arrival and departure
halls, offering regular banking services to passengers and airport
visitors.
BANK S
L O C AT I O N
PHONE
Amen Bank
Departure Hall
(+ 216) 73 856 156
La Poste Tunisienne
Departure Hall
(+ 216) 73 856 042
QNB
Departure Hall
NA
BANK E XCHANGE
La Poste Tunisienne
Arrival Hall
(+ 216) 73 856 043
BIAT
Arrival Hall
(+ 216) 73 856 066
BNA
Arrival Hall
(+ 216) 73 856 021
AT M S
Cash machines (ATMs) are available in arrival and departure halls.
Major credit cards are accepted.
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AT M L O C AT I O N S
Arrival Hall: BNA, STB Bank, La Poste Tunisienne, UIB
Departure Hall: BIAT, UIB, Amen BANK, STB BANK, QNB, BNA
M O B I L E O P E R AT O R S
Operators offering mobile phone and internet/broadband services.
Services require presentation of your passport.
O P E R AT O R
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L O C AT I O N
PHONE
Tunisie Telecom
Arrival Hall
(+ 216) 95 653 959
Ooredoo
Arrival Hall
(+ 216) 22 123 672
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D E S T I N AT I O N S
COUNTRIES
FRANCE
UK
RUSSIA
GERMANY
ITALY
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CITIES
A IRLINES
LILLE
PARIS
TUNISAIR
NOUVELAIR
BORDEAUX
TOULOUSE
LONDON GATWICK
MANCHESTER
BIRMINGHAM
EAST MIDLANDS
BRISTOL
GLASGOW
NEWCASTLE
LONDON STN
THOMAS COOK UK
CARDIFF
THOMSON AIRWAYS
DONCASTER
NOUVELAIR
MONARCH AIRLINES
NORWICH
TUNISAIR
LONDON LUTON
BELFAST
EDINBURGH
LEEDS
EXETER
HUMBERSIDE
ABERDEEN
LONDON OXFORD
MOSCOW DME
TRANSAERO
MOSCOW SVO
NOUVELAIR
ST PETERSBURG
TUNISAIR
ROSTOV
KOGALYMAVIA AIRLINES
MOSCOW VKO
DUSSELDORF
MUNICH
STUTTGART
FRANKFURT
LEIPZIG
COLOGNE
NOUVELAIR
HANNOVER
TUNISAIR
HAMBURG
AIR BERLIN
BERLIN
GERMAN WINGS
NUREMBERG
SUN EXPRESS
DRESDEN
GERMANIA
BERLIN TEGEL
CONDOR FLUGDIENST
PADERBORN
BREMEN
ERFURT
MUNSTER
ZWEIBRUCKEN
BADENBADEN
MILANO MALPENSA
NEOS AIRLINES
BERGAMO
NOUVELAIR
VERONA
MISTRAL AIR
PALERMO
BLUE PANORAMA
BOLOGNA
AIRLINES
MILANO
D E S T I N AT I O N S
COUNTRIES
DENMARK
CZECH REPUBLIC
AUSTRIA
SWITZERLAND
POLAND
NETHERLANDS
CITIES
BILLUND
COPENHAGEN
PRAGUE
BRNO
VIENNA
SALZBURG
LINZ
GRAZ
ZURICH
BASEL
GENEVA
KATOVICE
WARSAW
POZNAN
WROCLAW
LODZ
KRAKOW
RZESZOW
GDANSK
AMSTERDAM
A IRLINES
SCANDINAVIAN
AIRLINES SYSTEM
PRIMERA AIR
DANISH AIR
TRANSPORT
NOUVELAIR
TRAVEL SERVICE
TUNISAIR
NOUVELAIR
FLY NIKI
TUNISAIR
NOUVELAIR
BELAIR
NOUVELAIR
ENTER AIR
TUNISAIR
TRANSAVIA HOLLAND
ARKE FLY
CORENDON AIRLINES
NOUVELAIR
TUNISAIR
NOUVELAIR
TUNISAIR
HUNGARY
BUDAPEST
LIBYA
TRIPOLI
BENGHAZI
LIBYAN ARAB AIRLINES
KIEV
UKRAINE
INTERNATIONAL
AIRLINES
WINDROSE
UKRAINE
BELGIUM
SERBIA
LITHUANIA
LUXEMBOURG
PORTUGAL
BULGARIA
IRELAND
BRUSSELS
LIEGE
CHARLEROI
OSTEND
BELGRADE
VILNIUS
LUXEMBOURG
PORTO
LISBON
SOFIA
DUBLIN
JET AIR FLY
TUNISAIR
THOMAS COOK BELGIUM
NOUVELAIR
TUNISAIR
SMALL PLANET
AIRLINES
GRAND CRU AIRLINES
LUXAIR
NOUVELAIR
TUNISAIR
NOUVELAIR
NOUVELAIR
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DEPARTURE LE VEL 1 / NIVE AU 1 DEPART
Gifts Shop / Boutiques Souvenirs
Post Office / Bureau de Poste
Bank-Change / Banques et DAB
Info Desk / Comptoirs d’information
Agency / Agences de Voyage
Restaurants / Restaurants
Public WC / Toilettes
CIP Area / Espace VIP
Circulation / Hall Public
Police & Control / Police & Douane
Lost & Found Office / Bureau Objets Perdus
Offices / Bureaux
Check-in Area / Zone d’enregistrement
Medical Center / Centre Médical
Escalator / Escalateurs
Elevator / Ascenseurs
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ARRIVAL LE VEL 2 / NIVE AU 2 ARRIVEE
Gifts Shop / Boutiques Souvenirs
Post Office / Bureau de Poste
Bank-Change / Banques et DAB
Info Desk / Comptoirs d’information
Agency / Agences de Voyage
Restaurants / Restaurants
Public WC / Toilettes
CIP Area / Espace VIP
Circulation / Hall Public
Police & Control / Police & Douane
Lost & Found Office / Bureau Objets Perdus
Offices / Bureaux
Check-in Area / Zone d’enregistrement
Medical Center / Centre Médical
Escalator / Escalateurs
Elevator / Ascenseurs
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A RRI VA L LE V EL 0 / NI V E AU 0 A RRI V EE
BAGGAGE CL A IM / SA LLE LI V R A ISON BAGAGE
Gifts Shop / Boutiques souvenirs
Post Office / Bureau de Poste
Bank-Change / Banques et DAB
Info Desk / Comptoirs d’information
Agency / Agences de Voyage
Restaurants / Restaurants
Public WC / Toilettes
CIP Area / Espace VIP
Circulation / Hall Public
Police & Control / Police & Douane
Lost & Found Office / Bureau Objets Perdus
Offices / Bureaux
Check-in Area / Zone d’enregistrement
Medical Center / Centre médical
Escalator / Escalateurs
Elevator / Ascenseurs
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