Goodwill Central Coast

Transcription

ChangingLivesBU_q8_FINAL.qxp:Layout 1 9/26/13 11:56 AM Page 1
Goodwill
®
Changing Lives
Year of
Transition
Changing Lives is a publication of
Goodwill Industries of Santa Cruz,
Monterey and San Luis Obispo Counties
Table of Contents
President Paul Retires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
An Interview with Our New President . . . . . . . . . . . . . . . . . . . . . . . 4
Good Things Happening at Goodwil . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mission 2012 Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Job Seekers Acadamy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hot Spot, Veterans and Homeless . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Proud Goodwill Senior Citizen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Goodwill and the California Economy. . . . . . . . . . . . . . . . . . . . . . . 11
COVER:
Graduates from Shoreline Workforce Career center:
Janice Engle – Office Skills, Jaz Dugan – Computer Applications and
Mai Audrey Kuan – Medical Front Office program
2
Changing Lives Newsletter
Michael J Paul Leaves Goodwill More
Than an Endowment
Michael J Paul, President and CEO of Goodwill Industries of
Santa Cruz, Monterey and San Luis Obispo Counties, officially
retired on June 28 this year after 35 years as a Goodwill
employee, and 27 years as president. Tom Moran, Chairman
of the Board of Directors of
Goodwill, summarized those 35
years, “The board is unanimous in
their appreciation of Michael’s efforts
for all he has done for Goodwill and
the community. His contributions will
be missed.”
While those are nice words, it is
really difficult to do justice to what
Michael J Paul means to Goodwill, to
the communities we serve and the
scores of employees he has guided
during his career here.
25 attended donation stations and five processing centers. In
2012, Goodwill received nearly 16 million pounds of
donated goods; generated $23 million in revenue that
allowed it to serve 12,300 job seekers during the year. The
workforce development division
runs six vocational training
centers in a three-county area.
Goodwill also operates the Santa
Cruz Flea Market, a school of
cosmetology and a conference
center with culinary training.
Paul was named Man of the Year
in 2012 by the Santa Cruz
Chamber of Commerce.
Goodwill History
Paul, with a calm and quiet, yet
effective management style, also
lives a modest but active lifestyle.
Completely in character, when he
announced his retirement, he
requested that there be no formal
farewell celebrations to mark the occasion of his retirement.
His idea of an appropriate departure was to say thank you to
Goodwill’s employees by visiting each of them at Goodwill’s
39 sites in the three coastal counties on his bicycle. The ride
A century ago, Dr. Edgar James
Helms founded Goodwill as a
method to help unemployed job
seekers find work to support their
families in a time of national depression. He is famous for
saying simply “Do Something!”
Paul has certainly lived up to that directive. He came to
Goodwill as a “temporary summer employee” between
semesters as a teacher in Pajaro Valley Unified School District.
By the end of 1978 he had become a permanent employee as
Goodwill’s maintenance supervisor. Shortly he became head
of transportation, and then director of collections (donated
goods) in 1979. In 1982, he was named vice president for
collections with the added responsibility of supervising the
upgrading of Goodwill’s facilities in Santa Cruz and Monterey
counties, including the remodel of the facility which still
remains headquarters.
Michael was named president in 1986. That year, Goodwill
had 150 employees, received 116,500 donations, generated
$2.7 million dollars in revenue and served 367 persons seeking
vocational help.
Twenty-seven years later Goodwill has 430 employees
in three Central Coast counties with 16 retail stores,
Michael J Paul Mission
Endowment & Farewell
Bike Ride
(Continued on page 11)
3
An Interview with Our New President
New President and CEO, Edward J. Durkee joined Goodwill
in July, replacing retiring President and CEO, Michael J
Paul. For the past two years Ed has been the Director of
Strategic Development for Goodwill of Sacramento Valley
and Northern Nevada where he has served in key roles
leading financial initiatives, workforce development and
retail. He has been with Goodwill for ten years. He held an
executive position at Goodwill Industries of Lane and South
Coast Counties (Eugene, OR) and began is Goodwill career
with Goodwill Industries of Central Indiana (Indianapolis)
He completed the Goodwill Industries International
Executive Development program in 2010.
To help us all get to know him a little better, Changing
Lives editors posed a few questions to our new president:
Q: Are you a native Californian?
workers. I ended up as president of a non-profit housing
developer. I learned a lot about real estate while building
affordable apartments and houses for first-time homeowners.
I found Goodwill because my good friend Jim Martin got
a job with Goodwill in Indianapolis. He told me that Goodwill
was the best place to do our work. He was right. Our business
model works and we have the resources we need to really make
a difference in the community. Jim is now CEO of Goodwill in
Eugene, OR. I worked for him for several years before moving
on to Sacramento; and now here in Santa Cruz.
A: I’m from the Midwest. I was born in Michigan and then
lived in Illinois for a while. But I consider myself a Hoosier
because I went to high school in Terre Haute, IN and then on
to Indiana University for college. So I consider Indiana my
“home state.” But we love California—mountains, oceans,
people from all over the world. It’s amazing.
Q: Tell us about your family of origin.
A: My Dad worked for Sears back when it was the Big Store.
That was when the big corporations would transfer their
management employees every few years. So we moved all over
the Midwest every few years. Fortunately, my mom was able to
stay home with me and my two older brothers as we would
settle in a new town and school.
Q: What about your current family?
A: My wife, Janas, is also a non-profit executive. She has done
some really important work for the YMCA and the United Way
in the communities where we have lived. She is also a terrific
painter and is looking forward to picking up her brushes again.
We have an 11-year-old son who is a great kid. He’s funny and
athletic and loves his mother. What else could you want?
Q: Did you work for different companies before
you came to Goodwill?
A: Yes I did. I’m the lucky guy who has always been able to
do work he loves. Social justice and economic inclusion have
always been my passion and I have always had jobs that
allowed me to do that work. My first few jobs were with
organizations that are really similar to our Shoreline division.
That was the early 1990s so we were focusing on issues like
Welfare reform and finding new jobs for dislocated factory
4
Q: Tell us about Goodwill’s Executive
Development Program
A: The program was great. Goodwill Industries International
wants its member organizations to have a pool of qualified
candidates when their CEO positions open up. So they have
an intensive two-year training program for senior executives
who are interested in becoming CEOs. The goal is to get us
thinking strategically about the purpose of our work rather than
the day-to-day work of processing goods and placing people
in jobs.
Q: What do you like most about working
for Goodwill?
A: Goodwill is the best place to create opportunity for people.
We put people to work. We train them to help them earn more
money. And we do it by recycling and reusing things that people
don’t want anymore. Goodwill is good for the community and
environment. I love my work.
Good Things Happening at Goodwill
SmartHIRE program pays off big for
Capitola’s Carousel Taffy ~Santa Cruz, CA
“I am very happy here!” smiles Yesenia Cruz, an employee of
Carousel Taffy for the past eight months who has just been
named assistant manager. “No other retail job would give you
the holidays off to be with my kids.”
“I am so happy with the SmartHIRE program I’ve
recommended it to other businesses here in Capitola Village.”
Said Heather Bursom, Carousel Taffy manager. Employers
receive cash reimbursement up to $5,000 to fund salaries for
candidates from the SmartHIRE program who fulfill agreed-
upon hours. Yesenia completed her contract three months ago,
and has been invited to stay on at Carousel Taffy.
Yesenia is not the only SmartHIRE employee at Carousel.
Julie is a second and is two months into her contract, and
Shoreline Workforce Development Services has been assigned
to find another employee in July.
“These employees come to us well-trained and wellprepared, comments Bursom. “They have a high work ethic
and are honest, hard-working people.”
Carousel Taffy is one of two stores owned by David Ross.
Debbie Johnson, a prominent and well known Capitola citizen,
has overall management responsibilities.
A Small Business Man speaks
Dear Editor,
I wanted to comment on recent articles about Goodwill
Industries in California.
Goodwill Industries is a great organization and has been a
tremendous resource for small businesses like ours. Goodwill
Industries has an appropriate name, but they well might be
called “Goodworks” Industries for they truly get things done
for both individuals seeking work and training, as well as
providing placement services for small business.
Anabol Naturals is a manufacturer of nutritional
supplements for athletic performance, healthy aging and
longevity in Santa Cruz. We recently inquired about Goodwill’s
placement program. The Goodwill staff was extremely
professional in their on-site
assessment of our needs and
successful in helping us find the
right person for our production
needs. The process was thorough
and effective, and the follow up
has been impressive. Goodwill is
a great resource for small
business employment needs.
So I’m not surprised at the
billion
dollars
Goodwill
Amino Balance is
Industries pumped into the
Anabol Naturals best
California economy last year.
selling nutritional
Our new employee is just one of
supplement
over 14,000 employees they put
to work in a year’s time.
In short, Goodwill Industries is a huge contributor and
good citizen in our community and economy. When our local
community considers what and how much to give to
Goodwill Industries, I truly hope people remember how
much Goodwill Industries has and continues to contribute
daily to our local communities.
Sincerely,
SmartHIRE is sponsored by the County of Santa Cruz.
Roger Prince
___________________
President,
Anabol Naturals
Santa Cruz, CA
5
2012 Graduates of the Shoreline School of Cosmetology.
Mission 2012 — Update
The year 2012 was the best year in the history of Goodwill
Industries of Santa Cruz, Monterey and San Luis Obispo
counties. Our Shoreline Workforce Development Services
division served more employees and more veterans than last
year by a margin of almost 20%. Our Donated Goods
division received significantly more donations
from more donors than in 2011. Retail
sales were up over 2011 by more
than 10%. Even E-commerce sales
enjoyed a major increase.
More Jobs Created
Workforce Development expanded to operate more programs
for employees and employers. Those programs include Onthe-Job Training, Veterans Employment Assistance,
Neighborhood Career Centers, Vocational
Evaluation, Job Seekers workshops and
programs like SmartHire and
Dislocated Worker Additional
Assistance Project which support
both job seekers and employers.
These programs, operated in conjunction
with community, county, state and
national administrations, resulted in
service to more than 12,300 job seekers
during 2012 vs. 10,675 in 2011.
Donated Goods improved operations by restructuring
transportation operations, opening the Salinas Center retail
and donated goods operation, and opening three new
donations sites in Nipomo, Watsonville, and Soledad. The
2012
Growth in virtually all major areas
resulted in an increase in the number of
Goodwill employees during 2012. Part of
this impact on Goodwill’s own workforce
resulted from our efforts to increase our services to more
customers and clients.
6
The Details:
result of these steps and the additional support of
increased donors (392,000+ in 2012 vs. 378,000+ in
2011) meant increased than 1,200,000 customer
transactions during the year.
Education and Training Services increased as well
during 2012, there were two major events which
influenced both our heritage and our future.
The Santa Cruz Flea Market also enjoyed growth
during 2012, averaging 2500 customers per day and
renting 225 selling spaces per day on average.
Pink
& Red
Sale
The Goodwill Auxiliary Presents
Just in Time for
Valentine’s Day
February 6th
10AM to 4:00PM
In Summary
In summerizing the year it is important to include two
major events which influenced both our heritage and our
future. First, our President and CEO, Michael J Paul has
chosen to retire after 35 years of service to Goodwill.
This triggered the second major event, the selection of a
new CEO to lead us into the future; Edward Durkee
began work on July 29.
More details about these events are available in other
articles in this issue.
Collectors
Corner
Santa Cruz
Goodwill store
204 Union Street
Goodwill Auxiliary special sale ad
Donated Goods Division Monterey and Santa Cruz Sales and Awards meeting
7
Job Seekers Academy
all contain glowing praise for both the content and the
Shoreline program managers are constantly on the lookout for
presentation methods.
ways to help prospective employees. San Luis Obispo Program
Manager Kathleen Marcove created and
implemented a program which is receiving rave
reviews. Named the All-day Job Seeker Academy,
“How To” sessions have been proven to help
Kathy has scheduled the academies in several
job seekers:
communities in San Luis Obispo county.
+ prepare a targeted resume
“This academy provides some valuable
professional help for job seekers who are willing
+ attract the attention of employers
to spend a day with us” says Kathy, Employment
+ find jobs in growing industries
Services Manager for One-Stop in San Luis
+ use social media to network and
Obispo who sponsors the events. “This is a chance
connect.
to learn from the experts some skills that have
+ ace an interview
proven to work.”
The all-day events begin at 8:30 A.M. and
ends at 4:30 P.M. Participants bring a lunch and
Many make later contact to express their appreciation
their resume.
The last few moments at each academy is spent by the
for the job seeking skills they acquired at the academy
participants preparing a written critique of the day. Almost
they attended.
8
Hot Spot Sidebar
Now anyone may have free access to
computerize their job search
Goodwill’s Shoreline Workforce Development Services has
introduced a prototype Job Hot Spot system which allows job
seekers free access to computerized job search capabilities
right inside a Goodwill retail store.
The prototype job hot spot is being tested and
enthusiastically used in the Goodwill store in Atascadero. The
job seeker simply sits down at the computer, takes a few
moments to register and can then take advantage of
employment assistance provided by the San Luis Obispo OneStop system.
Services include help with:
+ Labor Market Information
+ Skills Assessment
+ Targeted Resume Preparation
+ Job Search and Electronic Applications
The job seeker has a unique user ID and password so they can return
frequently to the Hot Spot during store hours to follow up on job
prospects, contact employers or update personal information.
Goodwill Supports Veterans
and Homeless
program designed to help the nation's estimated 200,000
San Luis Obispo Veteran Services staged the San Luis Obispo
homeless Veterans "combat" the hard life on the streets.
Stand Down last May. The event was held at the San Luis
Other services for veterans which were available at the
Obispo Vet’s Hall. Goodwill Industries of Santa Cruz,
SLO event included showers, haircuts, medical and dental,
Monterey and San Luis Obispo Counties was one of the
legal services, employment help,
participating supporters of the
and counseling.
program. Goodwill provided two
In Santa Cruz, Goodwill also
sets of clothes to each homeless
supported Homeless Connect, a
veteran participant for free. One
similar service-oriented event for the
set for possible job interviews and
one to replace current clothes.
homeless and unemployed. Service
What is a stand down? In times
providers, clients, and the greater
of war, exhausted combat units
community came together at the
requiring time to rest and recover
Civic Auditorium to provide
were removed from the battlefields
essential services to homeless and
to a place of relative security and Shoreline School of Cosmetology instructor low income individuals in Santa
safety. Today, stand down refers to Lisa Klienfeld volunteers free haircuts during Cruz County.
the Homeless Connect event.
a community-based intervention
9
Mission Accomplished
Goodwill Mission: Goodwill Industries builds lives, families and communities
by helping people with employment needs become successful, supported by
innovative enterprises that preserve earth’s resources
Heidi’s Full Story
Mai Makes Progress
Heidi came to the Goodwill Career Center frustrated from
months of non-productive job searches. As she reports, she
started with free computer assistance, but she received the
greatest help working on her self-esteem. “I began to feel
empowered”, she says, “it was a new beginning.”
Matt, a manager for Heidi’s new
employer who had used Goodwill
previously, described the need for a
new employee, and was attracted by
the financial salary support he could
receive as a result of the On-the-JobTraining program.
The bridge was built. Matt selected
Heidi for an On the Job Training position,
and Heidi continues today as his happy
and valuable employee.
Mai is a single mother who wanted and needed a job. She
came to the Goodwill Career Center and began with a Job
Search Workshop. She participated in our Work Experience
program, then learned of and enrolled in the Shoreline Office
Career classes, and graduated with honors.
Sam’s Homecoming
Sam is a disabled veteran who received
an honorable discharge after serving in
the Middle East. He suffered from shortterm memory loss and post-traumatic
stress disorder. He was working as a preschool teacher but came to the Goodwill
Career Center when he was laid off.
Sam worked with the Goodwill staff
to acquire job search skills and
employment leads. In exploring his
teaching experience and his first-hand
knowledge of disability skills, Sam started
part-time working with students with
disabilities. Today Sam works full time in
a profession he thoroughly enjoys, and
earns an acceptable salary doing it.
10
Heidi
Mai
The week after her graduation, she
was placed in a position at Pediatric
Group of Watsonville where the
employer will receive a monthly
portion of her salary for 6 months.
“What a change in the view of
my future.” Says Mai. “Now it looks
so bright!”
Sam
Michael J Paul Retirement - Continued from page 3
covered 220 miles over four days. At his suggestion, the
Goodwill board of directors responded by using celebration
funds to establish an endowment, the proceeds of which will
be earmarked to support the mission of Goodwill — to
provide education and employment services and to create
employment that benefits and protects the environment.
Board members, managers, employees, vendors, friends
and the general public responded (and continue to support)
the ongoing and growing Michael J Paul Endowment,
(if you wish to participate in this endowment, visit
www.sc.goodwill.org and click on “Give Now”).
Perhaps most noted for his calm and practical approach to
business and life itself, he smilingly indicates that there should
be no period after the “J” when writing Michael J Paul, because
there is not a name attached to the J. He earned his BA degree
from UC Santa Barbara, also earned a lifetime teaching
credential from Cal State University in Chico, taught in the
Pajaro Valley Unified School District, taught educationally
handicapped children in Lompoc, and spent three years
teaching in Latin America. Michael and his wife Sara are the
parents of two grown sons, Garret and Taylor.
Michael J Paul’s words
“I am very grateful I found Goodwill early in life
as it matched my values perfectly. It is a business
with a social service mission. One that helps
thousands of people every year while asking little
else than items the public no longer needs. Those
donations allow Goodwill to train, teach, coach,
inspire and motivate those who want to participate
in our society whether they are our clients or
employees. I count myself as one of Goodwill’s
greatest on-the-job training successes.”
~ Michael J Paul
Report: Goodwill Good for the California Economy
in the economy, employment and earnings including benefits
A recent Economic and Fiscal Impact Report found the total
was $854.78 million. That’s an increase of $73 million from
fiscal and economic impact of Goodwill’s contributions at
the previous year.
1.3 billion in 2012. The report is solid
The fiscal impact generated by California
evidence of Goodwill’s emergence as a
Goodwill operations in 2012 was $30.5
key economic driver for California at all
million. In addition, Goodwill’s construction
levels of its operations.
activities totaled a $38.7 million boost to
The report shows that Goodwill directly
California’s economy in 2012.
impacts the fiscal and economic vitality of
In the three-county area served by
local communities through revenues from
Goodwill of Santa Cruz, Monterey and San
retail stores. Goodwill generates jobs for
Luis Obispo Counties, the impact is
individuals who contribute financially to
comparatively high as well. Job placements
their communities by paying taxes and
spending locally. The 13 Goodwill
totaled 993 resulting in total wages of $12.5
John T. Collins, II
organizations in the state placed 14,215
million. Total Goodwill jobs were 683,
jobs in 2012, not including employees placed within Goodwill.
accounting for an economic output of $31 million in the
Goodwill directly employed 13,453 people in California in
three counties.
2012. Employing these people also spawned 2,590 additional
The report released during 2012 Legislative Day
jobs for a total of 16,043 jobs created resulting in total wages
in Sacramento was generated by Elliott D. Pollack &
of nearly $366.5 million.
Company. For a complete copy of the report, visit
Total economic output in 2012 from Goodwill’s operations
http://www.californiagoodwills.org/
alone, including gross receipts for goods or services generated
John T, Collins, II, Senior Vice President
11
Goodwill
®
We need your support.
Please visit
www.sc.goodwill.org
and click on “Give Now”
NON-PROFIT ORG.
U.S. POSTAGE
PAID
PERMIT #141
SANTA CRUZ
CA 95060
350 Encinal St., Santa Cruz, CA 95060

Goodwill Central Coast

Transcription

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