englisch_ams_DIN

Preface
Performance of the Public Employment Service Austria in 2012
of Board Members
So much external praise – but still
not satisfied with ourselves?
“Europe is looking toward Austria” (Die Zeit), “The Austrian Miracle” (Foreign Policy), “Austria represents a model
for European labour market policy” (FAZ), “Autriche, voyage au pays du plein-emploi” (L´Expansion) and “El Secreto del bajo paro juvenile en Austria” (El Pais) are just a few examples of international press headlines expressing
recent great interest in Austrian labour market policy.
So much external praise – but still not satisfied with
ourselves?
Total absolute unemployment figures reaching an Austrian record and an unemployment rate just below the
highest value ever recorded in the Austrian 2nd Republic simply cannot be satisfactory, even if the countries
around us are suffering even more. Although politics
and media confirm that the AMS Austria performed
very well, the year 2012 was still a very difficult year
on the labour market and correspondingly challenging
for the AMS and our staff, as is clearly illustrated by
the performance indicators stated in this annual report:
Over one million applications for unemployment benefits were to be calculated, five million counselling
meetings were held, four and a half million calls were
processed by our ServiceLines and half a million counselling interviews held by the careers information cen-
tres; and not forgetting acquisition of vacancies which
was of course particularly laborious in these economically weak times.
Laborious but of great importance, since around
520,000 people found re-employment through AMS
assistance in 2012.
We may be not satisfied with the labour market situation, are however quite proud of the performance of our
AMS colleagues.
VACANCY AND JOB-SEEKER
UNIFICATION
 5,433 staff corresponding to 4,816 full time equivalents assisted around 908,000 job and apprenticeship seekers as well as around 69,000 businesses at 101 regional offices across all federal
provinces.
 408,000 vacancies were registered for businesses
by around 500 staff whereby 339,000 were also
able to be filled through AMS support.
 AMS involvement in the labour market (share of
reported vacancies in all newly created employments) was around 36 %, slightly higher compared
with the previous year.
 Every 55 seconds an employment seeker found a
job with AMS assistance. Around 584,000 unemployed respectively apprenticeship seekers found
new positions through AMS assistance.
 Every 80 seconds we succeeded in acquiring a
new vacancy (including apprenticeships). A total of
447,000 vacancies and apprenticeship placements
were acquired and supported.
 A position was filled with AMS participation every
85 seconds. 372,008 vacancies (including apprenticeships) were filled with AMS support.
Dr. Herbert Buchinger
Chairman of the board
Dr. Johannes Kopf, LL.M.
Member of the board
 72.5 % of all vacancies (without apprenticeship
placements) were staffed within one month. The
average staffing period for all vacancies (without
apprenticeship placements) was 27 days.
 AMS staff concluded 7,200 assistance agreements
with our customers every working day. Overall, the
AMS staff issued nearly 1.78 million assistance
agreements.
 Around 19,200 scheduled appointments with unemployed persons were held on each working day
at the regional AMS offices and around 4.76 million
scheduled appointments with unemployed persons
were held at the regional AMS offices.
INCOME SUPPORT
 The regional AMS office staff processed around
4,400 applications for income support every day.
A total of around 1,086,000 applications were processed.
347,000 job seekers and employed persons representing an increase of 10 % in comparison with
2011 resulting in spending of a total of 971 million
Euros (incl. reduced hours work).
 Every third unemployed person enjoyed the be-
nefits of aids and subsidies. 41 % of unemployed
women and 31 % of unemployed men were helped.
 Nearly half of the aid and subsidy budget was allocated to women, 458 million Euros being spent for
177,000 unemployed and employed women, i.e.
49.3 % of the total budget.
 The AMS staff assisted 1,400 people every working day and managed around 4,000 aid and subsidy applications.
the internet information provided on www.ams.at
increased by 13 % in comparison to the previous
year.
 Nearly half a million youths and adults took advantage of the information offered by the 66 AMS
careers information centres.
 A total of 4.3 billion Euros were paid as unemployment benefits and in the form of other labour market aids and subsidies.
ACTIVE LABOUR MARKET POLICY
 Active labour market aid was taken up by around
 With 1.6 million visitors per month, access to
INTERNET &
INFORMATION SOURCES
 203,000 applications and 94,000 vacancies were
ServiceLines:
THE AMS CALL CENTRE
an active eAMS account. The number of all people
with an active eAMS account increased in comparison to the previous year by 40 %.
 eService offers in the eAMS accounts were used
on average over 8,800 times per calendar day; i.e.
called up on average every 10 seconds.
The European Union assigned an unemployment rate
of 4.3 % to Austria for 2012 (an increase of 0.1 percentage points in comparison to 2011), giving Austria the lowest unemployment rate across the EU. The
unemployment rate for the 27 EU states was 10.5 %.
The average unemployment period was 94 days, i.e.
one day longer compared to the previous year (women
– unchanged; men – plus 2 days).
Graduates of compulsory schooling had the highest
risk of unemployment with an unemployment quota of
 The ServiceLine staff answered on average around
18,000 calls every working day. A total of 4.5 million calls from employment seekers and businesses
were answered at all ServiceLines.
available on average at the AMS eJob-Room every
day.
 On average every fourth unemployed person had
Labour Market Situation
18.7 %; university graduates with a quota of 2.6 % had
the lowest.
120,730 persons with maximum education level of
compulsory schooling and 13,317 university graduates were unemployed in the 2012 annual average.
The breakdown of unemployed persons by their completed level of education shows that nearly every second unemployed person had no additional education
beyond mandatory schooling. A good third of unemployed persons had completed apprenticeship training.
Unemployment quota and breakdown by completed education level* in 2012
20 %
18,7 %
16 %
CUSTOMER SATISFACTION
 Two thirds of unemployed persons and three quarters of businesses were satisfied with the AMS
performance. The number of businesses satisfied
with the AMS continued to grow and again reached
the record value from 2009; the number of job seekers satisfied with the AMS performance dropped
however below the values of the previous year.
12 %
Unemployment
7.0 %
ALQ Gesamt: 7,0total:
%
8%
6,0 %
4%
3,0 %
0%
Unemployment
share:
Compulsory
Pflichtschule
schooling
46 %
Apprenticeship
Lehre
34 %
Intermediary
BMS (kaufm .,level
secondary
schools
techn., sonst.)
(commercial,
technical, others)
6%
3,8 %
Academic
AHS
secondary
schools
3%
3,6 %
2,6 %
Intermediary
University,
BHS (kaufm level
.,
Uni, FH,
vocational
schools
universities
techn., sonst.)
Akadem ie of
(commercial,
applied sciences,
technical, others)
academies
6%
5%
* Registered unemployed belonging to an educational group, drawn from the labour force potential (= unemployed + employed of the same educational group;
breakdown of the numbers of employed by educational level was based on the results of the labour force survey of 2011 (employed acc. to labour force concept).
Source: Main Association, AMS
Facts & Figures 2012
total
under age of 25
over age of 45
men
total
change
compared
to 2011
change
in %
compared
to 2011
2012
260,643
13,941
5.7
112,288
4.4
148,355
6.7
40,296
1,448
3.7
17,283
2.3
23,013
4.9
2012
All unemployed*
women
change
in %
compared
to 2011
change
in %
compared
to 2011
2012
Actual value
Target
achieved
min. 402,414
390,328
–
Acquisition of skilled positions (at least apprenticeship)
min. 194,971
200,871
+
Keeping youth unemployment periods short (unemployment not longer than
six months)
max.
8,507
5,425
+
Rapid integration of older persons into the labour market (job take up within
six months)
min.
87,627
88,104
+
Get labour market distanced persons into jobs
min.
41,149
40,691
–
Increasing training effectiveness (proportion of job take ups within three
months after training)
min.
46.5 %
41.9 %
–
Easing getting back to work (job take ups and training of returners)
min.
51,077
54,292
+
Post-training job take up in selected sectors: women in crafts and technology,
intensive skilled worker training or intermediate-level secondary technical
respectively vocational schools
min.
975
1,363
+
Objectives
Target value
Increase advertisement on the labour market (filled vacancies)
92,814
6,763
7.9
36,188
7.2
56,626
8.3
Austrian citizens
203,772
7,625
3.9
89,300
2.7
114,472
4.9
Aliens/Foreigners
56,871
6,316
12.5
22,988
11.4
33,883
13.2
Increase in vacancies
408,285
–8,283
–2.0
Increase
1,006,863
26,406
2.7
436,548
1.6
570,315
3.6
Filled vacancies
411,014
–11,521
–2.7
Decrease
1,131,832
15,625
1.4
495,268
1.5
636,564
1.3
All employments
583,870
–12,160
–2.0
5,368
468
9.6
2,020
10.0
3,348
9.3
Employments of persons age 45+
151,567
2,772
1.9
47,333
2,987
6.7
20,177
7.9
27,156
5.9
94
1
–
94
–
95
–
Long term unemployed (registered for over 1 year)
Long term unemployed
Average unemployment period
Persons in training (SC status)
Apprenticeship seekers
Affected persons (unemployed)
Employment
66,602
3,371
5.3
34,303
5.9
32,299
4.8
5,531
27
0.5
2,457
–1.2
3,075
1.9
849,543
13,896
1.7
364,922
1.2
484,647
2
3,465,454
43,706
1.3
1,618,918
1.3
1,846,535
1.3
* Annual average figures, except for increases, decreases and affected persons.
Labour market
Aids, funding & support
Employment
of which working reduced hours
Qualification
Support
Total 2012
International
Employment Rate
2012 employment rate
2011 employment rate
Women
(age 15 to 64)
Older persons
(age 55 to 64)
Total
(age 15 to 64)
Women
(age 15 to 64)
Older persons
EU 27
64.2
58.6
48.9
64.3
58.5
47.4
EU 15
65.2
59.8
50.9
65.5
59.7
49.5
Austria
72.5
67.3
43.1
72.1
66.5
41.5
New supported persons
Payments (in million Euros)
of which
women
total
of which
women
women
in %
all persons*
women
in %
62,980
29,728
47.2
242.22
113.95
47.7
3,254
1,149
35.3
4.04
1.91
47.2
285,486
144,223
50.5
640.5
302.77
49.2
83,637
45,399
54.3
88.26
41.09
55.1
347,235
176,458
50.8
970.99
457.81
49.3
Total 2012 without working reduced
hours
344,155
175,345
50.9
966.94
455.9
49.3
for unemployed
300,830
150,498
50.0
941.46
441.85
49.1
for employed
Total
(age 15 to 64)
total change compared to change in % compared
previous year
to previous year
2012
47,202
26,532
56.2
25.48
14.05
55.6
316,038
162,122
51.3
980.79
456.18
48.6
Total change
31,197
14,336
–0.5
–9.81
1.63
0.6
change in %
9.9
8.8
–1.0
–1.0
0.4
1.3
Total 2011
* When one person is included within several aid and support mechanisms or instruments they are counted for each of these; the total
however only considers them once (unambiguous person count; the sub total of rows therefore does not correspond with the sum totals).
Geschäftsbericht
At a Glance 2012
2012
AMS Organisation
The AMS, the Public Employment Service Austria, is
a service provider company under public law and is
divided into one national, nine provincial and 101 regional organisations: national office, provincial offices,
and regional offices, complemented by four branch
offices and 66 careers information centres. The social
partners are involved at all these levels and make a
considerable contribute to forming labour market policy (provincial employment schemes) and organizatio-
nal controlling in the board of governors, the provincial
directorates and regional advisory councils.
Public Employment Service of Burgenland
ams.burgenland@ams.at
Public Employment Service of Styria
ams.steiermark@ams.at
Public Employment Service of Carinthia
ams.kaernten@ams.at
Public Employment Service of Tyrol
ams.tirol@ams.at
Public Employment Service of Lower Austria
ams.niederoesterreich@ams.at
Public Employment Service of Vorarlberg
ams.vorarlberg@ams.at
Public Employment Service of Upper Austria
ams.oberoesterreich@ams.at
Public Employment Service of Vienna
ams.wien@ams.at
Public Employment Service of Salzburg
ams.salzburg@ams.at
Public Employment Service Austria
ams.oesterreich@ams.at
At the end of December 2012, 5,433 staff were at the
service of job seekers and enterprises; of which 1,686
are in part-time employment. Annual average staff
deployment is 4,816 full-time equivalents. The female proportion is 66.3 %; and the proportion of female
executives 43 %.
Impressum
Media owner, editor and publisher:
AMS Österreich (Public Employment Service Austria), Treustraße 35–43, 1200 Vienna, www.ams.at
Graphics: orangequadrat Werbeagentur; Gerlinde Hauger, AMS Österreich
Front page: UNIQUE Werbeges.m.b.H.
Photo ©: AMS/Monika Saulich
Editor: Dr. Helmut Baminger, www.korrekturwerkstatt.at
Printed by: Ferdinand Berger & Söhne, Horn
Published: Juli 2013
Arbeitsmarktservice
Austrian
Employment Österreich
Service (AMS)
“I need
to find suitable
„Ich
will einfach
schnell
geeignetes Personal
finden.“
staff quickly.”
Martin
Unternehmer
Martin
K,K.,
entrepreneur
„Ich möchte
beifrom
der the
Jobsuche
“I want
to choose
widest
aus
möglichst
Angeboten
selection
when vielen
looking
for jobs.”
wählen.“
Anita H, job seeker
Anita H., Arbeitsuchende
Voller
Einsatz
fürEnds
beide
Full Service
at Both
of
TheArbeitsmarkt
Labour Market
Seiten am