Trust Mango to get your bike to the Cape Argus Pick n

flymango.com
Why not today?
Trust Mango to get your bike to the Cape Argus Pick n Pay Cycle Tour in one piece
• Please ensure that the box or bag is clearly
marked with your name, contact details,
flight number and Mango booking reference
number.
Here’s why you and your bike
should be flying with us.
• Secure and safe bike storage premises.
• Dropping-off and picking-up your bike is
simple and convenient.
• Your bike doesn’t form part of your checked
baggage.
• We guarantee that your bike will be back
at your collection point within four (4) days of
leaving Cape Town.
• You can track your bike online via the BidAir
Cargo website or telephonically if flying from/
to Bloemfontein & Lanseria.
• We’ll transport your bike carefully and safely.
• Affordable pricing from R300, one way trip,
or R350 for a tandem.
• Easy, quick booking and payment options.
Costs, bookings and payments.
We will fly your bike to/from Cape Town via
Johannesburg, Durban or Bloemfontein for
only R300 (one way trip), R350 for a tandem
bike, if paid through our Call Centre or via
www.flymango.com.
If paid at an airport Mango Guest Service desk,
the cost will be R365 (one way trip) or R400 for
a tandem bike. This charge is over and above
your airfare.
To minimise admin and avoid long queues, we
recommend that you book and pay for your
flight and bike transport fee at the same time.
The most efficient ways of doing this are:
• Online 24/7 at www.flymango.com
• Telephonically 07h00 to 21h00 via the Mango
Call Centre +27 (0)86 100 1234
• Mango Mobi-App
• Online at www.bidaircargo.com.
Note: SAA Codeshare Guests may only pay
the bike transport fee at an airport Mango
Guest Service desk or their nearest Pick n Pay
outlet. When booking your flight, be sure to
advise you’ll be bringing your bike so that we
can plan ahead for you.
Packing, care and handling.
The efficient and safe carriage of your bike to
and from Cape Town is of prime importance
to us and we will make every endeavour to
ensure that your bike receives appropriate
care and handling.
Here are some tips to ensure your bike touches
down as safely as it took off.
• It must be securely packed and placed in a
bike bag or box to prevent possible damage.
Special boxes or bags are obtainable from
most bike outlets and this is the only form
of packaging allowed: we cannot accept
bikes packed in bubble wrap and/or plastic
wrapping.
• For ease of handling, pack your bike as
follows: turn the handlebars parallel to the
frame, remove pedals (or turn inward), deflate
tyres and put the seat down.
• Remove and transport
equipment separately.
all
electronic
• CO2 canisters (compressed air cartridges)
are considered ‘Dangerous Goods’, thus only
two canisters per person are allowed as carryon baggage on the plane. CO2 canisters are
not allowed as checked baggage. The current
Terms and Conditions pertaining to the refusal
and limitation of carriage shall apply.
• Wheels, rims, frames and/or any other
equipment must be checked-in as they do not
comply with IATA carry-on bagage regulations.
No exceptions will be entertained.
• All bikes will be subject to a security check.
Please ensure that you have the key to unlock
your bike bag or, if using a box, bring sufficient
tape to retape it securely once the security
check is completed.
• Kindly note that Mango accepts no liability
for the loss of or damage to any bike, spares
or equipment, in part or whole, in accordance
with our Terms and Conditions of Carriage.
For additional peace of mind, we suggest you
purchase travel insurance to insure your bike.
• Mango Airline’s standard Terms and
Conditions apply.
flymango.com
Why not today?
Airport drop-off/collection
procedures.
General
Documentation requirements.
You must present the following
documents at all drop-off and
collection points:
• Please note that you can only drop-off or
collect your bike at the airport stated on your
booking.
• Bikes may not be collected at any of the
collection points by family members, friends or
colleagues. We will only release your bike to
you personally, on presentation of the relevant
documents (see documentation requirements).
• Although we will try, we cannot guarantee
that you and your bike will be transported to/
from Cape Town on the same flight.
• Due to limited freight space on our aircraft,
please be patient and allow up to four (4) days
for the delivery of your bike to Cape Town.
• Do NOT travel long distances to collect your
bike unless you know it has arrived at the
collection point.
You can track your bike via its waybill
number on the BidAir Cargo website - www.
bidaircargo.com.
(Guests from Lanseria must call +27 (0)11 367
0470 - 07h00 to 21h00 Mon to Sun, 07h00 to
20h00 Sat - to track their bikes.
Bloemfontein Guests must call +27 (0)87 310
4019 - 09h00 to 14h00 Mon to Sat.)
• Please be patient when waiting for the
delivery of your bike - it may take a while to
locate your bike from the storage area.
• Bike transportation proof of payment
• Whereas cyclists and bikes arrive in Cape
Town over a period of a few days, most cyclists
return on the Sunday/Monday after the event.
Due to the vast number of bikes transported, it
may take up to four (4) days before your bike
arrives back at your collection point.
• Valid ID document/passport or SA driver’s
licence.
• If you are travelling onward to another
destination, it is essential that you advise
Mango in advance, and every endeavour will
be made to prioritise the delivery of your bike
to the collection point, for you to collect for your
onward journey.
Proof of travel arrangements would be required
and Mango cannot guarantee delivery prior to
the four-day waiting period.
• Flight booking confirmation
• BidAir Cargo waybill (or baggage claim tag
if flying from/to Bloemfontein or Lanseria) applicable only to collection points.
Bike drop-off/collection
schedule and guidelines.
• Please see below the full schedule of bike
drop-off/collection dates, times and deadlines
specific to Johannesburg (ORT and Lanseria
departure points), Durban and Bloemfontein
and destination city Cape Town.
• We recommend you print this schedule together with this overview document - for
easy reference.
flymango.com
Why not today?
FLYING MANGO TO THE CAPE ARGUS PICK N PAY CYCLE TOUR: BIKE DROP-OFF/COLLECTION SCHEDULE AND GUIDELINES
DEPARTING FROM/RETURNING TO
ACTIVITIES
Johannesburg: OR Tambo
Johannesburg: Lanseria
Durban
Bloemfontein
Departure airport drop-off point
Johannesburg BidAir Cargo Warehouse
Lanseria Airport Drop-off point
Enter the public parking area and follow
directional signage
Durban BidAir Cargo Warehouse
Mango Baggage Office
Departure airport drop-off times
08h00 to 18h00 Sunday 28 February to
Friday 4 March 2016
Mango will also accept your bike on
Saturday 5 March, but will not be liable
for late delivery of your bike to Cape
Town
Saturday 27 February to Friday 4 March
2016: 06h00 to 19h00 Monday to
Friday, 07h00 to 17h00 Saturday and
Sunday. Mango will also accept your
bike on Saturday 5 March, but will not
be liable for late delivery of your bike to
Cape Town
08h00 to 18h00 Sunday 28 February to
Friday 4 March 2016
Mango will also accept your bike on
Saturday 5 March, but will not be liable
for late delivery of your bike to Cape
Town
09h00 to 14h00 Monday 29 February to
Thursday 3 March 2016
All bikes MUST have been handed in by
no later than 14h00 Thursday 3 March
Cape Town collection point, times
and deadline
• Prior to 2 March, bikes can be collected from the BidAir Cargo Warehouse
• From 2 March, bikes can be collected from the Mango/BidAir area in the multi-storey car park no 1 (the first car park as you enter the airport)
• Hours of collection (both venues): 08h00 to 20h00 Monday to Saturday or 08h00 to 18h00 Sunday
Mango accepts no responsibility for bikes not collected by 18h00 on Saturday 5 March. Bikes not collected will be impounded but not returned to the originating airport.
Cyclists will be responsible for all costs arising from storage, transportation and safekeeping of bikes not collected
Cape Town drop-off point and times
• Specially-designated Mango/BidAir area in the multi-storey car park no 1 (the first car park as you enter the airport)
• 12h00 to 22h00 Sunday 6 March
• 04h00 to 22h00 Monday 7 March
• 07h00 to 20h00 Tuesday 8 March and Wednesday 9 March
Arrival airport collection point
Johannesburg BidAir Cargo Warehouse
Lanseria Airport Drop-off point Enter
the public parking area and follow
directional signage
Durban BidAir Cargo Warehouse
Mango Baggage Office
Arrival airport collection times
08h00 to 19h00 Monday 7 March to
Friday 11 March
07h00 to 21h00 Monday 7 March to
Wednesday 16 March, 07h00 to 20h00
Saturday 12 March
08h00 to 19h00 Monday 7 March to
Friday 11 March
09h00 to 14h00 Monday 7 March to
Friday 11 March
Arrival airport collection deadline
Bikes not collected by 19h00 on Friday
11 March will be impounded and a fee
levied*
Bikes not collected by 21h00 on
Wednesday 16 March will be impounded
and a fee levied*
Bikes not collected by 19h00 on Friday
11 March will be impounded and a fee
levied*
Bikes not collected by 14h00 Friday 11
March will be impounded and a fee
levied*
*Late collection charges
Bike owners will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected within the stated time
# Documentation requirements
You must present the following documents at all drop-off and collection points:
• bike transportation proof of payment
• flight booking confirmation
• valid ID document/passport or SA driver’s licence
• BidAir Cargo waybill (or baggage claim tag if flying from/to Bloemfontein or Lanseria) – applicable only to collection points
flymango.com
Directions to BidAir Cargo Branch
Cape Town
• Take the AIRPORT APPROACH turnoff
(Exit 16) off the N2
• Follow the road towards the airport
Why not today?
Directions to BidAir Cargo Branch
Durban
• Head southwest on the N2 (towards Stanger),
to the King Shaka International Airport
• Take exit Dube Trade Port/King Shaka
International Airport partial toll road
• Keep in the FAR RIGHT HAND LANE
• Head straight through past the first set of
traffic lights where the signboard reads “Car
Rentals”. Pass the second set of traffic lights,
signboard reads “Shaded Parking”
• You will run parallel to the BP garage
• You will come to a small traffic circle – drive
as if you are going straight over it
• At the third set of traffic lights, turn right where
signboard reads “Dube Trade Port/Cargo
Terminal”
• You will drive over three speed bumps
• Follow the road for +/- 1 km
• Continue down the road, first landmark is
Avis Car Rentals, second landmark is the ATNS
building (white Air Traffic Control Tower)
• We are the fifth turning on the right hand
side
• Pass the first right entrance which is the ATNS
entrance; continue to the second entrance on
the right which is the security area, kindly ensure you have a valid SA driver’s licence or ID
document
• You will see security booms in front of you
• We are straight in front of the security booms
• Drive through and park in the open
parking, then proceed to door no 1 marked
“BidAir Cargo”
GPS Co-Ordinates: S 33 57.703 E 018 35.668
Please feel free to contact us on +27 (0)21 935 6100,
08h00 to 20h00 Mon to Sat, 08h00 to 18h00 Sun.
GPS Co-ordinates: 29° 36’ 19.17” 31° 6’ 53.68”
Please feel free to contact us on +27 (0)32 815 2316,
08h00 to 19h00 Mon to Fri.
flymango.com
Why not today?
Directions to BidAir Cargo Branch
OR Tambo
Contact details:
• Coming from Johannesburg, take the R24
and follow the signs for the R21 towards Pretoria past the passenger terminal at the airport
If you require any further information, please
contact any of the following numbers.
• On the R21 to Pretoria, take the first off ramp
(Voortrekker Road/Kempton Park turnoff)
• Turn right and go under the ramp and
continue straight through a set of traffic lights.
Follow the curve of the road for about 150
metres, on your left hand side you will see a
security check in.
• Once signed-in, look straight ahead and
you will see the BidAir Cargo logo above
Warehouses 7-8
GPS Co-ordinates: 26° 06’ 48” S 28° 14’ 23” E
Please feel free to contact us on +27 (0)11 230 4600,
08h00 to 19h00 Mon to Fri.
• Mango Call Centre General Enquiries
+27 (0)86 100 1234, 07h00 to 21h00
• Lanseria Baggage Office
+27 (0)11 367 0470, 07h00 to 21h00 Mon to
Sun, 07h00 to 20h00 Sat
• Mango Baggage Enquiries Bloemfontein
International Airport
+27 (0)87 310 4019, 09h00 to 14h00
Mon to Sat