Hampton by Hilton Media Kit

Hampton by Hilton
Media Kit
Hampton Inn by Hilton Ithaca
contents
Feel the Hamptonality™........................... 2
Hampton Inn by Hilton Jackson Hole
Hampton Inn by Hilton Athens
Brand Facts............................................. 3-4
Services & Amenities............................. 5-8
Development............................................. 9
Community Relations............................. 10
Awards................................................11-12
Hampton Inn & Suites by Hilton
Memphis-Beale Street
Brand Leader Bios.............................13-18
Hampton by Hilton Corby/Kettering
Media Resources..................................... 19
© 2015 Hilton Worldwide
Feel the Hamptonality™
Feel the Hamptonality™
Hampton by Hilton has forged the way in putting guests at the forefront in every aspect of hospitality. This
is a hotel brand with personality and an approach to hospitality that is unmatched and so unique that it
has its own name, Hamptonality.
Defined by a service culture of casual, friendly, enthusiastic and passionate service, Hampton by Hilton
strives to create unforgettable moments for every guest. It can be seen in the smile of team members or
heard in the tone of a “Good morning!”
Hamptonality is behind the great service guests receive. It drives team members to serve with excellence
and ease, and the brand loves to share it with the world – with more than 2,000 hotels open and hundreds
in the pipeline globally.
Celebrating the 25th anniversary of the 100% Hampton® Guarantee in 2014, the hotel introduced the
satisfaction guarantee to the hospitality industry, and it has been influential in helping guests truly “Feel
the Hamptonality.”
Friendly service, clean rooms, comfortable surroundings, every time.
If you’re not satisfied, we don’t expect you to pay. That’s our commitment
and your guarantee. That’s 100% Hampton®
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Brand Facts
Hampton by Hilton
Hampton by Hilton is a mid-priced leader in the lodging segment and one of 12 brands in the Hilton
Worldwide portfolio, a leading global hospitality company. Each Hampton by Hilton hotel offers warm
surroundings, a friendly service culture and complete satisfaction with the 100% Hampton® Guarantee.
Guests also experience many value-added amenities such as Hampton’s On the House® hot breakfast
featuring delicious waffles or On the Run Breakfast Bags for grab-and-go convenience. Complimentary
Wi-Fi is available, and guests will find the brand’s signature Clean and fresh Hampton bed® at every location.
Consistent and quality accommodations, in-room amenities with the latest technology and impeccable
service, combined with convenient locations and competitive rates, have solidified Hampton by Hilton as
a leader in its segment and a well-recognized hotel brand.
Hampton Inn by Hilton
Toronto-Mississauga West
Hampton Inn & Suites by Hilton
Mexico City –Centro Historico
Hampton by Hilton Berlin City West
Hampton by Hilton Bursa
Canada
Netherlands
United
Kingdom
United
States
Poland
Germany
Belarus
Russia
coming
soon
Romania
Italy
China
Turkey
Hawaii
coming
soon
Mexico
coming
soon
Dubai
coming
soon
Costa
Rica
India
Panama
Colombia
Ecuador
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Brand Facts
Properties by Location
There are more than 2,000 hotels open in 17 countries with hundreds more in the pipeline making Hampton
by Hilton a global brand that seeks to meet the needs of its guests no matter where they travel. Hampton
by Hilton offers guests consistent service from location to location and convenient access to its properties.
These numbers help showcase the size of the hotel brand.
Region
Hotels Open Rooms Open
United States 1,960 191,486
Canada 49 5,430
Latin America 32 4,301
Europe, Middle East & Africa (EMEA) 37 5,648
Asia Pacific 1
72
As of October 28, 2015 (Hilton Worldwide Third Quarter Earnings Report)
Locations & Customers
The hotel brand can be found in a multitude of locations, like urban-chic areas surrounded by shopping,
nearby popular tourist attractions and high-end restaurants or in the middle of business districts. A large
percentage of hotels are in tertiary and suburban markets, but they can also be found near beach
destinations and resort communities. As the brand grows, so does its development in downtown locations
and revitalized historic districts. Hampton by Hilton serves an even mix of business and leisure travelers.
Hilton HHonors®
Hilton HHonors is the award-winning guest-loyalty program for Hilton Worldwide’s 12 distinct hotel
brands. The program honors its 48 million members who book directly through preferred Hilton channels
with benefits including free standard Wi-Fi, as well as digital amenities that are available exclusively
through the Hilton HHonors mobile app. Members can redeem their Points for free nights, premium
merchandise, charitable contributions, or unique events through the HHonors auction platform (hhonors.
com/auctions). Learn more at www.hiltonhhonors.com.
Reservations
To make a reservation at any location, travelers may visit www.hampton.com or call 1-800-HAMPTON.
For International travel, call: +1 08705909090 (UK) or +1 00800444458667(Outside UK)
Digital Check-In
With Hilton’s award-winning digital check-in with room selection tool, Hilton HHonors members can log
into their accounts and choose their exact room from a digital floor plan, as well as customize their room
prior to arrival with amenity requests. The service is available for 650,000+ rooms at more than 4,100
properties across 12 brands worldwide.
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Services & Amenities
100% Hampton Guarantee
Hampton by Hilton sits on the bedrock of its 100% Hampton® Guarantee,
which is the foundation of the brand. Each team member owns this promise
to guests: Friendly service, clean rooms, comfortable surroundings, every time.
If you’re not satisfied, we don’t expect you to pay.
That’s our commitment and your guarantee. That’s 100% Hampton®.
Perfect Mix Lobby
This area is an open-concept design to offer guests a comfortable space where
they can mingle and relax any time of the day. Key features are an expansive
community table, traditional and soft seating, accent and pendant lighting, a
24-hour beverage area and focal wall to feature local elements. The Perfect
Mix Lobby is a vibrant, dynamic atmosphere where guests can come together.
JumpStart Fitness Center
This is Hampton by Hilton’s version of a fitness center offering guests high-quality
strength training, core and cardio equipment, including treadmills, elliptical
fitness training and recumbent cycles. JumpStart Fitness Centers – designed
specifically for Hampton by Hilton – provide essential amenities that help
guests stay healthy and fit.
Hampton by Hilton Business Center
At Hampton by Hilton, all guests have access to the business center with
Computers, copiers, printers, fax machines and other amenities such as
remote printing capabilities. With 24-hour availability, it offers easy and flexible
access for guests to use the center as they need it.
Hampton by Hilton TREATS
Newer Hampton by Hilton properties feature TREATS, a walk-up or walk-in shop
filled with snacks, toiletries, local merchandise and drinks, including water,
soda, single-serve beer and wine, for purchase. It will be located conveniently
in the Perfect Mix Lobby of each hotel.
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Services & Amenities
Hotel Services & Amenities Available at Hampton by Hilton Properties in the Americas:
Guest Services:
• 100% Hampton® Guarantee
• Free, On the House® hot breakfast—including fresh baked waffles* and hearty oatmeal*, both with toppings, served daily
• Hampton by Hilton’s On the Run™ breakfast bags - packed with water, fruit, a muffin and a cereal bar
- available every weekday morning*
• Perfect Mix Lobby – featuring a 24-hour beverage service
• Self-service business center with access to remote printing in some locations
• Indoor or outdoor swimming pools at most locations
• JumpStart Fitness Center – offering quality strength training and cardio equipment at most locations
• TREATS on-site shop with access to light snacks or other essential items 24/7
• No additional charge for children under 18 years old staying with a parent
*Available in all U.S. and Canada hotels and some Latin America hotels.
In-Room Services and Amenities:
• Clean and fresh Hampton® bed with linens and duvet washed fresh for every guest
• 32”- 43” LCD high-definition television available in all guest rooms, offering an expanded
channel line-up
• Free in-room movie channels
• Cushioned lap desks in each room for working on the bed or sofa
• Free high-speed internet access in all guest rooms
• Multiple power units to charge multiple electronic devices simultaneously
• Curved shower rod and curtain over bathtub, or large walk-in shower
• Night-light in bathroom
• Tea kettle or coffee maker, iron and ironing board
• Accessible rooms available at request
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Services & Amenities (EMEA)
Hotel Services & Amenities Available at Properties in Europe, the Middle East and Africa:
Guest Services:
• 100% Hampton® Guarantee
• Complimentary On the House hot breakfast
• Complimentary wireless high-speed internet access in the lobby
• Bar and lounge, offering a beverage or quick meal
• 24/7 area for convenient access to a light snack or other essential items
• On-site fitness facilities
• No additional charge for children under 18 years old staying with a parent
In-Room Services and Amenities:
• Clean and fresh Hampton® bed with linens and duvet washed fresh for every guest
• LCD high-definition television available in all guest rooms, offering an expanded channel line-up
• Complimentary wireless internet access in all guest rooms
• Convenient and spacious work desk with comfortable task chair
• Accessible and convenient electrical outlets throughout the room
• Large walk-in shower with fixed glass screen (in some locations) bathtub with curved shower rod
• Tea kettle or coffee maker, iron and ironing board
• Wheelchair-accessible rooms
What to Expect at Hampton by Hilton:
• WELCOME: Guests enter into culturally-rich hotels with an experience that celebrates travel.
Guests arrive to friendly and accommodating hotel staff.
• WORK: The hotel offers guests an area dedicated to work, secluded and available any time of the day, to conduct informal meetings, access computers, surf the internet or print needed documents.
• LIVING: Guests are invited to socialize and reenergize with regionally-inspired food options, 24/7
beverage and food offerings and convenient access to sundry items.
•GATHER: Hampton by Hilton designed its communal spaces with an open concept that allows its guests to gather in an atmosphere without walls and separation. Guests enjoy being able to move
freely in the flexible atmosphere, separated only by its vibrant colors and quality furnishings.
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Services & Amenities (APAC)
Hotel Services & Amenities Available at Properties in Asia Pacific:
Guest Services:
• 100% Hampton® Guarantee
• Complimentary On the House hot breakfast
• Complimentary wireless high-speed internet access in the lobby
• Bar and lounge, offering a beverage or quick meal
• 24/7 area for convenient access to a light snack or other essential items
• Access to fitness facilities, at most locations
• No additional charge for children under 18 years old staying with a parent
In-Room Services and Amenities:
• Clean and fresh Hampton® bed with linens and duvet washed fresh for every guest
• 32”- 42” LCD high-definition television available in all guest rooms, offering an expanded
channel line-up
• Complimentary wireless internet access in all guest rooms
• Convenient and spacious work desk with comfortable task chair
• Accessible and convenient electrical outlets throughout the room
• Large walk-in shower with fixed glass screen (not in some locations) bathtub with curved shower rod
• Tea kettle or coffee maker, iron and ironing board
• Wheelchair-accessible rooms
What to Expect at Hampton by Hilton:
• WELCOME: Guests enter into culturally-rich hotels with an experience that celebrates travel. Guests arrive to friendly and accommodating hotel staff and a wall of photographs capturing travel
experiences from around the world.
• WORK: The hotel offers guests an area dedicated to work, secluded and available any time of the day, to conduct informal meetings, access computers, surf the internet or print needed documents.
• LIVING: Guests are invited to socialize and reenergize with regionally-inspired food options, 24/7
beverage and food offerings and convenient access to sundry items.
•GATHER: Hampton by Hilton designed its communal spaces with an open concept that allows its guests to gather in an atmosphere without walls and separation. Guests enjoy being able to move
freely in the flexible atmosphere, separated only by its vibrant colors and quality furnishings.
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Development
Development
At Hampton by Hilton, guests count on the brand’s team members to provide friendly hospitality, consistent
quality and value-added amenities. This expectation comes from the standard the brand has set for each
hotel.
The brand understands that developers expect the same quality offering, and Hampton by Hilton delivers
with a strong, proven brand that is backed by the operational and marketing resources of Hilton Worldwide.
These resources provide support in areas such as sales and marketing, global brand services, hotel operational
technology and include hotels in the well-known guest-loyalty program Hilton HHonors®.
Hampton by Hilton is stronger than ever since first opening its doors in 1984. The brand has experienced
steady growth and sustained success, even during years where there was little or no growth industry-wide.
This includes expansion into all 50 states with the recent signing of a new hotel in Hawaii, and more than
16 countries in the regional areas of Europe, the Middle East and Asia Pacific, along with numerous hotels
in the pipeline in China, a high demand development area.
To learn more about franchising opportunities, visit hamptonfranchise.com.
Hampton by Hilton ranked No. 1 on Entrepreneur
magazine’s 2015 Franchise 500 list, earning the top spot
for the fourth time in five years. This ranking, among
other awards and accolades, underscores the brand’s
vitality, value and quality of the Hampton by Hilton product,
as well as the level of continued trust that owners and
franchise partners have placed in the brand.
Hampton by Hilton continually listens to its guests, team
members and franchise partners to stay on top of industry
trends and explore features that will drive sustainable,
competitive advantages. With a commitment to strategic
growth,qualityandfriendly,authentic,caringandthoughtful
service, Hampton by Hilton strives to stand on its track
record of success as the first choice for guests and
developers alike, now and in the future.
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Community Relations
Hands-On Hamptonality
Hampton by Hilton’s signature community relations program “Hands-On Hamptonality” encourages
team members to engage in acts of service both large and small to help build stronger communities. As
the beacon of hospitality, Hampton by Hilton recognizes this unique opportunity to unleash the brand’s
signature culture of Hamptonality to the world in creative, constructive ways.
Hamptonality describes the friendly, authentic, caring and thoughtful way hotel team members connect
with guests. These same values carry through to Hands-On Hamptonality efforts. From small acts, like
providing On the Run Breakfast Bags to local organizations, to bigger projects that raise funds, refurbish
buildings and parks or stock food banks, the goal is to bring positive changes to the communities.
Visit HandsOnHamptonality.com for more information about the program.
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Awards
2015
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Harris Poll Equitrend® | Highest Ranking Mid-Market Hotel Brand of the Year
Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Fourth Year)
Women’s Choice Award® | Best Midscale Hotel for Best Overall Service, Romantic Getaways and Family Travel
Marcom Awards Platinum | Public Relations Program Hampton by Hilton Uncovers and Inspires a New Type of Traveler: The “Seekender”
Marcom Awards Honorable Mention | Radio Program Hampton We Go Together
Marcom Awards Platinum | Campaign Hampton We Go Together
Marcom Awards Platinum | Integrated Marketing Hampton We Go Together
Marcom Awards Platinum | Branding Refresh Hampton We Go Together
Marcom Awards Gold | Microsite Event Hampton Framing Memories
Marcom Awards Gold| Social Media Campaign Hampton Framing Memories
2014
• Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | One Gold and Three Bronze
awards for Public Relations
• Harris Poll EquiTrend Study | Ranked #1 Mid-Market Hotel
• BDRC Hotel Guest Survey | Most Improved Brand in the U.S.A
• Magellan Awards | 5 gold and silver awards for entries in marketing and public relations
• HOTELS Social Hotel Awards | Ranked #1 in Best Integrated Digital Campaign
2013
• Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Third Year)
• Women’s Choice Award® | Best Midscale Hotel for Best Overall Service, Romantic Getaways and Family Travel
• Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | 12 gold, silver and bronze awards for entries in traditional and digital marketing and public relations
• Communitas Awards | Leadership in Organization’s Community Service Award for Hands-On Hamptonality
2012
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J.D. Power and Associates® 2012 Customer Service Champion Award
Entrepreneur magazine’s Global Franchise Ranking | #1 Global Franchise
Entrepreneur magazine’s annual Franchise 500® | #1 Franchise (Second Year)
Lodging Hospitality Magazine’s “Top Brands” list | Largest Hotel Brand in the U.S.
Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
Travel Weekly Silver Magellan Award Winner | Best Mid-Scale Lobby Design
Which magazine | Hampton named among top three U.K. hotel brands
Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | three Gold, three
Silver and two Bronze, for entries in advertising, online marketing, public relations and internal communications
Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
2011
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Entrepreneur magazine’s annual Franchise 500® | #1 Franchise
Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | Platinum Award for
In-Flight and On-Property Advertising; additionally, two Gold, one Silver and one Bronze, for entries in advertising
and public relations
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Awards
2010
• Entrepreneur magazine’s annual Franchise 500® | ranked fourth overall
• Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
• Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
• Hotel & Motel Management’s Limited-Service Hotel Chain Survey | #1 Hotel Chain
• Forrester Research, Inc., Customer Experience Survey | third among 133 firms, 14 industries
• Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards | one Gold, one Silver and
one Bronze
• Customers’ Award for “Most Family-Friendly” Hotel from HolidayExtras.com | Hampton Liverpool/John
Lennon Airport, United Kingdom
• Communitas Awards | Leadership in Organization’s Community Service Award
2009
• Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
• Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
• International Organization of Women Pilots, The Ninety-Nines, Inc. | George Palmer Putnam Award,
in appreciation of Hampton’s Save-A-Landmark® program helping to restore the Amelia Earhart
Birthplace Museum
2008
• Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
• Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
• Forrester Research, Inc., Customer Experience Survey | third among 114 firms, 12 industries
2007
• Travel Weekly Readers’ Choice Awards Survey | Best Mid-Priced Hotel
• Business Travel News U.S. Hotel Chain Survey | Best Mid-Price Hotel Chain
• Yahoo! | Yahoo! Big Idea Chair, for outstanding work in the online creative community
2006
• Travel Weekly Readers’ Choice Awards Survey | Best Economy Hotel
• Destinations magazine | Hotel Chain Most Accommodating to Groups
• Income Opportunities Platinum 2000 Survey of the Top 150 Franchises | Hampton is one of only
two hotel chains listed
• Preserve America | Presidential Award, for Hampton’s Save-A-Landmark program
• National Trust for Historic Preservation | National Preservation Honor Award, for its sustained efforts as part of its
• Explore the Highway with Hampton, Save-A-Landmark program (Hampton is the first hotel chain ever
recognized by the National Trust for Historic Preservation.)
2005
• Travel Weekly Readers’ Choice Awards Survey | Best Economy Hotel
• Business Travel News U.S. Hotel Chain Survey | Best Hotel Chain in the “Mid-price without Food and
Beverage” Category
• PRWeek magazine | Best Use of the Internet Award for Hampton’s “Hidden Landmarks” website
2004
• Smithsonian Magazine/Travelers Conservation Foundation | Sustainable Tourism Award in the
Preservation Category for Hampton Hotels’ Save-A-Landmark program
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Brand Leader Bios
Phil Cordell
Global Head, Focused Service and Hampton by Hilton Brand Management
Hilton Worldwide
Phil Cordell serves as the global head for focused service and Hampton
by Hilton Brand Management for Hilton Worldwide, the internationally
recognized preeminent hospitality company. The company develops,
owns, manages or franchises more than 4,300 hotels globally. Its portfolio
includes many of the world’s best known and most highly regarded hotel
brands. Cordell leads all of the focused service brand efforts, including
Hilton Garden Inn, Hampton by Hilton, Homewood Suites by Hilton and
Home2 Suites by Hilton.
Rising from general manager of a single Hampton by Hilton hotel more than 30 years ago, Cordell is now
responsible for all aspects of the brands including: strategy, global development, strategic brand positioning,
product and service standards, marketing, public relations, brand culture, brand communications, hotel
operations support, and franchise relations.
Cordell gained his franchising expertise early in his career when he helped to develop many of Hilton’s
franchise support systems including: the original quality assurance process, training programs, guest
assistance functions and hotel field support. In his roles as vice president of Franchise Operations and
subsequently as vice president of Hotel Performance Support, Cordell worked across a number of Hilton’s
premier brands, including DoubleTree by Hilton, Embassy Suites, and Homewood Suites by Hilton. During his
tenure with Hampton by Hilton, he has seen the brand grow to more than 2,000 properties, becoming the
largest hotel brand in the United States.
An expert in branding, franchise management and customer service, Cordell has been interviewed by The
New York Times, USA Today, Entrepreneur Magazine, Harvard Business Review, Fox Business, and others;
has received numerous awards and recognition for his leadership and for contributions to the hospitality
industry; and is a frequent speaker and panelist on a wide variety of business and industry topics.
Despite a work schedule filled with extensive business travel, Cordell enjoys exploring new countries,
cultures and meeting new people.
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Brand Leader Bios
Scott Schrank
Vice President, Hampton by Hilton Brand Performance Support
Hilton Worldwide
Scott Schrank assumed his current position as Vice President of Hampton
by Hilton’s Brand Performance Support (BPS) team in November 2005. He
is responsible for leading a team of more than 40 people, all unified by a
goal of maximizing the hotel and owner support platform for more than
2,000 Hampton by Hilton globally. This includes facets such as product
and service quality, sales, and revenue management.
Schrank began his career in 1983 as a food and beverage director with
Holiday Inns Inc. (which would later become Promus Hotel Corporation in 1990, and be acquired
subsequently by Hilton Hotels Corporation in late 1999). He has held various positions during his tenure
with the company, including general manager of the Holiday Inn Texarkana hotel, general manager of an
Embassy Suites hotel, senior director of Organizational Development and Training, and vice president of
training.
In 2001, Schrank joined Golder Hospitality Management as the vice president of Food and Beverage and
GHM partner. In 2002 he joined Intercontinental Hotels in the capacity of general manager and regional
director of Operations for Hotels in St. Louis, Mo., and later in Pittsburgh, Pa. No stranger to Hilton Hotels
Corporation, in 2005, Schrank found his way back to his roots by joining the Hampton by Hilton Brand as
the vice president of Brand Performance and Support.
Schrank holds an Associate’s degree in culinary arts and hospitality management from Johnson & Wales
University.
Schrank was born in Dayton, Ohio, and is the proud father of four children and the grandfather of five.
Schrank is a rabid Ohio State Buckeye and Cincinnati Bengal fan and loves to go on family trout fishing
trips. Above all, Schrank’s passion is to serve others and to demonstrate what a service-oriented environment truly looks like, both internally and externally.
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Brand Leader Bios
Kurt Smith
Vice President, Product Development & Brand Services
Hilton Worldwide
As vice president of Product Development and Brand Services for Hilton
Worldwide’s focused service brands, Smith oversees a team of 10 people,
is responsible for developing and implementing new products, service
standards, and practices that strengthen the long term vitality and global
growth of Hampton by Hilton, Hilton Garden Inn, Homewood Suites by
Hilton and Home2 Suites by Hilton.
Prior to being named vice president, Smith held a variety of increasingly
important positions within the company, most recently serving in the role of Senior Director of Product
and Service Development for Hampton Inn by Hilton. Before that, he was Director of Global Brand
Integration, where he developed and communicated the direction and implementation of brand strategies
and resources in countries targeted for global brand growth. Smith had been previously appointed Director
of Hotel Performance Support for the Hampton by Hilton brand. In this role, he provided consultative
support to a 130-hotel portfolio of Hampton Inn by Hilton and Hampton Inn & Suites by Hilton hotels in
the states of North Carolina and Virginia.
Before joining Hilton, Smith held management positions in information technology and hotel operations.
He earned his Bachelor of Science in Public and Environmental Affairs from Indiana University.
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Brand Leader Bios
Judy Christa-Cathey
Vice President, Hilton Garden Inn and Hampton by Hilton
Hilton Worldwide
Judy Christa-Cathey is the vice president for Global Brand Marketing for
Hilton Garden Inn and Hampton by Hilton at Hilton Worldwide. She is
responsible for the development and execution of the global branding
strategies including brand positioning, advertising, interactive relationship
strategies, promotions and public relations.
Christa-Cathey co-created Hampton by Hilton Save-A-Landmark, a community
relations program formed by Hampton by Hilton which gained accolades
from Smithsonian’s Traveler Conservation Foundation and was awarded a U.S. Presidential Award for
Preservation - the first time a hotel was ever given this recognition.
Her prior travel industry experience includes market planning, direct marketing, promotions and public
relations with Southwest Airlines. She was vice president of Marketing for Adventure Tours USA (an
international charter and tour operator), and vice president/account executive for Roth Graham, a leading
travel industry and targeted marketing agency.
Christa-Cathey earned her Master of Business Administration from the University of Dallas and Bachelor
of Arts in Communications from Western Illinois University.
She is a former board member for The Women’s Foundation for a Greater Memphis (WFGM), an
organization in which she still lends her time. Christa-Cathey has also been involved with Leadership
Memphis, and was Co-Chair for the 2008 National Civil Rights Museum Freedom Awards, honoring Al
Gore and Diane Nash.
Christa-Cathey currently serves as the chair of the Women’s Team Member Resource Group for the Memphis
Shared Services Center.
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Brand Leader Bios
Gina Valenti
Vice President, Owner Services & Hampton by Hilton Brand Culture
& Internal Communication
Hilton Worldwide
Gina Valenti is the Vice President of Owner Services and Hampton by Hilton
Brand Culture & Internal Communications for Hilton Worldwide. She is
responsible for the owner services infrastructure and support required
to build and maintain superior relationships with Hilton Worldwide
owners and franchisees around the globe. Valenti also spearheads
enterprise-wide owner contact, communications, customer relationship
management and engagement. In addition, she leads owner events and
other owner loyalty initiatives.
In the brand culture & internal communications department for Hampton by Hilton, Valenti is responsible
for maintaining, spreading and celebrating Hamptonality – Hampton by Hilton’s unique brand personality.
Valenti and her team also find smart, fun and targeted ways to communicate key messages to all of
Hampton by Hilton’s internal audiences such as hotel management, team members and owners.
Valenti began her career in the hospitality industry in September 1989 at the Embassy Suites Arcadia/
Pasadena, California. She later moved on to become the assistant manager of the Embassy Suites-Los
Angeles/Downey, California, in 1990. In 1994, she made her way to Memphis, Tenn., to join Promus Hotel
Corporation, which was acquired by Hilton Hotels Corporation in late 1999. Valenti began at Promus as a
senior training manager, where she developed new training programs for Hampton by Hilton, Homewood
Suites by Hilton, Embassy Suites and Doubletree Hotels. She also played a large role in launching several
reward and recognition programs that are still in place today across all brands in the Hilton Worldwide
portfolio.
To broaden her hospitality and training career, in January 2000, Valenti became the director of Strategic
Performance Systems for Hilton Hotels Corporation. In this role, she oversaw the orientation of all Hilton
and Doubletree general managers as well as launched the Hilton Garden Inn University program.
In January 2001, Valenti strengthened her association with the Hampton by Hilton brand as a director of
Hotel Performance Support. Some of her responsibilities in that position included overseeing a region of
approximately 120 Hampton by Hilton as well as the launch and employee training efforts surrounding
the “Make it Hampton” program.
Valenti is a graduate of California State University Northridge and holds a Bachelor of Science in Business
Administration - Human Resource Management/Labor Relations.
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Brand Leader Bios
Mark Nogal
Regional Head, Focused Service Brand Management, EMEA
Hilton Worldwide
With more than 30 years in the hospitality industry and as a founding
member of the Hilton Garden Inn team, Mark Nogal knows the Focused
Service Brands of Hilton Worldwide. He has served in multiple capacities
at Hilton Worldwide, including property-level and corporate positions, in
operations, as well as marketing.
The current position held by Nogal was created in May 2010 in support of
the growing number of Focused Service Hotels in Europe, Middle East and
Africa. Based in the Watford offices, he oversees the ongoing growth of the multi-award winning brands
of Hilton Garden Inn and Hampton by Hilton.
Prior to his current role, Nogal held the position of vice president of Brand Performance and Sales Support
for Hilton Garden Inn starting in 2006, where he was responsible for guiding and communicating with
Hilton Garden Inn hotel owners, management companies and general managers; strategies planning and
operations management for brand sales; maintaining the brand operations and sales budget; creating
brand standards administration; overseeing pre-opening and supervising ongoing hotel support operations.
In this position he also was instrumental in the international expansion of Hilton Garden Inn into Europe.
Nogal’s other positions were that of vice president of Marketing and Sales, where he was responsible
for overseeing the marketing, advertising, sales, marketing communications, relationship marketing and
research for Hilton Garden Inn. He was responsible for the brand’s marketing programs when the brand
totaled only five hotels. During his tenure in the role, he was responsible for researching, testing and
implementing new national advertising collateral to increase awareness and business. He also has initiated
brand standards for marketing efforts utilized by the growing number of Hilton Garden Inn hotels.
Perhaps the most recognizable accomplishment of his time in the marketing role was being instrumental
in the research and development of the Hilton Garden Inn logo, which has become a familiar sight to
guests for more than 12 years.
Nogal’s educational background includes hotel restaurant and tourism studies at the University of New
Orleans and architecture at Louisiana State University in Baton Rouge. He currently resides in London.
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Brand Leader Bios
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Hampton by Hilton Media Kit
Jennifer Hughes
Tiffany Wilson
Director, Public Relations
Manager, Brand Public Relations
Focused Service & Extended Stay Brands
Hampton by Hilton
901.374.6518
901.374.6235
jennifer.hughes@hilton.com
tiffany.wilson@hilton.com
Media Resources
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