Annual review 2015
Transcription
Annual review 2015
2015 Euroloan Group Plc Annual Review WE ARE FAST, FAIR & FRESH The annual report, financial statements and related material presented in this annual review are translations based on originals in Finnish. Please refer to the originals in Finnish for audited figures and information. Euroloan Group Plc reserves the right to correct or amend information presented in this annual review without notice. CONTENTS 14 BOARD OF DIRECTORS ANNUAL REPORT 28 CONSOLIDATED FINANCIAL STATEMENTS EUROLOAN IN 2015 FROM THE CEO BOARD OF DIRECTORS EXECUTIVE STEERING COMMITTEE CUSTOMER EXPERIENCE BOARD OF DIRECTORS’ ANNUAL REPORT CONSOLIDATED FINANCIAL STATEMENTS NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 37 ACCOUNTING PRINCIPLES OF FINANCIAL STATEMENTS 40 CORPORATE GOVERNANCE 4 6 8 10 12 14 28 33 40 43 52 54 CORPORATE GOVERNANCE RISK MANAGEMENT PARENT COMPANY’S FINANCIAL STATEMENTS NOTES TO THE PARENT COMPANY’S FINANCIAL STATEMENTS 58 59 61 EUROLOAN GROUP PLC SIGNATURES TO THE FINANCIAL STATEMENTS AUDITOR’S REPORT AUDITOR’S REPORT (TRANSLATION) • ANNUAL REVIEW 2015 • www.euroloan.com 3 EUROLOAN IN 2015 Euroloan Group Plc is a rapidly growing international group, specialized in highly automated financial services and financial technology (FinTech). The Group has offices in Helsinki (HQ), Luxembourg, Stockholm and Warsaw and the team includes around 50 professionals of 10 different nationalities. The Group operates in a mobile online environment offering credit limits, loans, money transfers, webshop payment services, invoice payments and collection services as a real-time e-business to retail customers. For webshops and sales points, Euroloan offers payper-invoice and sales finance solutions that are easy, free of charge, and work under the merchants’ own brand. Euroloan originates high-quality structured consumer receivables portfolios with guaranteed performance and continuous monitoring and servicing. All services are truly instant and automated and include origination and debt servicing functions that traditionally have been manual, such as identification, scoring, underwriting, payments, back-office, credit monitoring and debt collection. This is made possible by Euroloan’s proprietary cloud-based banking software and secured by its ISO27001:2013-certified information security management system. KEY EVENTS OF THE YEAR: • The Group sets new daily, weekly, monthly, quar- terly and annual (+18%) origination records in 2015, with total income growing to EUR 13,4 (9,9) million (+35%). Turnover excluding other income grew by 22% to EUR 12,1 (9,9) million • The business grows in all markets during 2015. • Operating profit grows by 160% to a record 6.6 million EUR (55% of turnover.), while net profit increases by 32 845% to 2,2 million EUR. EBITDA grew by 134% and amounted to EUR 7,6 (3,2) million (63% of turnover). • The Group’s solidity increases significantly during 2015 as equity grows by 38% to EUR 24,5 million (EUR 17,7 million) and total liabilities decrease by EUR 2,5 million or 9% to EUR 25,0 (27,4) million. The equity ratio increases from 39% to 50%. • Euroloan Group joins the Inc. 5000 list of Europe’s fastest-growing companies • The Group signs a EUR 15 million financing facility with Finstar Financial Group • Mrs. Riitta Salonen, Mr. Heikki Palosuo, Mr. Kari Kukka, Mr. Jonas Lindholm and Mr. Tommi Lindfors are appointed as Board members by the Annual Shareholder’s meeting • Founding partner Mr. Tommi Lindfors is appointed Chairman of the Board and the former CEO of Euroloan Consumer Finance Plc, Samuli Korpinen, is appointed CEO of Euroloan Group. • Business operations are concentrated on strategic • The Group secures the largest structured financing deal in the Company’s history with an international investment company. The contract enables the sale of up to of up to 300 million euro in consumer receivables during the following 2 years utilizing efficiently a EUR 60 million credit facility structure. • Finstar Financial Group acquires a stake in Euroloan and establishes a strategic partnership. Along with the acquisition, Finstar provides a EUR 15 million funding facility. • Euroloan’s lending licence is approved. The Swedish Financial Supervisory Authority (SFSA) authorises Euroloan (ELCF Sweden AB), a subsidiary of Euroloan Group Plc, to conduct consumer lending in Sweden • Euroloan receives ISO 27001:2013 Information Security Certification for the information security management system of the Group and all its subsidiaries in Finland, Poland and Sweden • The Group signs a deal with Verifone for an omnichannel payment solution for multichannel shopping • The Group signs a deal with Ab Compass Card Oy Ltd. to provide MasterCard credit cards to consumers. • The group founds two new subsidiaries in Luxembourg • At the end of 2015 Euroloan Group had 286 (188) shareholders. core areas, such as FinTech solutions for consumers. Non-core assets are divested profitably. 4 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com WE ARE A RAPIDLY GROWING INTERNATIONAL GROUP Financial indicators Total income, million € Total assets, million € 16 60 14 50 12 10 40 08 30 06 20 04 10 02 00 2011 2012 2013 2014 2015 00 2011 2012 2013 2014 2015 2012 2013 2014 2015 2012 2013 2014 2015 EBIT, million € Equity, million € 07 30 06 20 05 04 15 03 10 02 05 01 00 2011 2012 2013 2014 2015 00 2011 EBIT / Sales Equity ratio % 60 % 60 % 50 % 50 % 40 % 40 % 30 % 30 % 20 % 20 % 10 % 10 % 0% 2011 2012 2013 2014 EUROLOAN GROUP PLC 2015 0% 2011 • ANNUAL REVIEW 2015 • www.euroloan.com 5 FROM THE CEO The Financial Services sector was once been said to be boring and stagnant – very little happening and any news around the sector typically announcing yet another layoff and downsizing of branch networks. Are Financial Technology (FinTech) companies the opposite? We claim that “The era of traditional banking is coming to an end” and “the future is online”. I have found myself using these phrases when talking about FinTech in various parts of the world. Interestingly, the buzz around FinTech often makes a stark distinction between regulated entities and FinTech. Wikipedia describes FinTech companies as “Generally startups founded with the purpose of disrupting incumbent financial systems and corporations that rely less on software”. Are the incumbent banks not going to utilise the potential of software? Of course they are – they even have virtually unlimited financial resources compared to the startups in the definition. How is this disruption then possible? As early as 2014, we found ourselves with the positive problem that demand was exceeding our capacity to supply. Growing volumes required more working capital, and to solve the problem the Group mandated a consortium of several international institutions to raise debt and equity. First, in February, the Group signed a deal with the Finstar Financial Group for a convertible debt facility of EUR 15 million to bridge the growth until a larger debt facility was successfully negotiated and put in place in October. The latter enables Euroloan to sell consumer receivables up to EUR 300 million in the two years following the signing, efficiently utilising a EUR 60 million credit facility structure. Consequently, Finstar acquired a stake in Euroloan and the companies established a strategic partnership. Along with the acquisition, Finstar provided an additional EUR 15 million short-term debt facility. Euroloan intends to use the funds for growth and to strengthen and speed up the development To put it simply, the bigger the ship, the longer it takes to turn it. The traditional banks have huge legacies in their software. Multiple systems, different development platforms, obsolete code and slow development and release schedules are just a few problems we can mention. Have you ever wondered why a money transfer takes two banking days to complete? If you can only make a software release once a year, you can hardly keep up with the ever-changing needs of the consumer. These are the magic words that reveal why we are here! Our proprietary software utilises fully scalable cloud-based Web services and enables us to make a new release every two weeks, so we can meet the needs of our customers. I also claim that one can be disruptive while being regulated. We see that banking could be done completely online without a physical branch network. Not many of us visit the physical premises of a bank any more – yet, apart from a few exceptions, all banks have networks which they are busy downsizing. As we have publicly stated, we are evaluating the opportunities of combining the regulated environment with a disruptive business model. A completely online bank! 2015 – DUE DILIGENCE AND NEW FUNDING STRUCTURE Much of 2015 was spent combining the Fin and the Tech. Our software development further advanced features of our products while other part of the organisation spent time finalising several due diligence processes brought on by the financing arrangements completed in 2015. 6 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com of Fintech products and services. Finstar also has the option to further increase its equity share. Euroloan was involved in a total of six different due diligence processes in 2015, but we are more than happy with the outcome. The company is stronger and better capitalised than ever for future challenges. Once we had the ability to meet the demand, Euroloan was able to set several new records in lending volumes in one day, week, month, quarter, and finally in a year. At the same time, the Group’s equity grew considerably raising the equity ratio to a very healthy level. THE ERA OF TRADITIONAL BANKING IS COMING TO AN END – Samuli Korpinen, CEO ISO 27001 INFORMATION SECURITY CERTIFICATE Finally, almost 18 months’ efforts paid off when the Group was awarded the ISO 27001:2013 certification for Information Security Management System (ISMS) by British Standards (BSI). This is essential in many ways; first, the certification confirms that Euroloan’s processes and security controls provide an effective framework for protecting our customers’ data. We are among the first in the world to achieve this certification for cloud-based production systems. Furthermore, the certification not only covers the Group’s operations in all countries but also future planned services such as accepting deposits from the public. Finally, we see official certification as a way to prove that we have the competence, capability and commitment for continuous improvement. CHANGING MARKETS As fast as the Financial Services sector is moving online, the rules of the game are changing. Personally, I believe that operators who solely rely on the Internet or search engine marketing for customer acquisition will face increasing prices and tougher markets by the day. On the other hand, operators that are only now considering going online should take a long look in the mirror. In the end, success is the result of an exEUROLOAN GROUP PLC cellent customer-orientated product, a multitude of acquisition channels, outstanding customer care and retention – and an exceptional organisation to thrive towards that. We are constantly introducing new products, such as the direct invoicing service. The Group signed a deal with Verifone Finland Ltd which enables Verifone’s merchant partners to offer Euroloan’s automated payment solutions to their customers in online and traditional stores. In addition, our products are being taken closer to the consumer in online stores – where financing solutions are most wanted. Furthermore, the Group signed a deal with Ab Compass Card Oy Ltd to provide physical Euroloan MasterCards for our customers. The Group also achieved a new record in customer satisfaction: 79% of our customers would recommend the service to their friends or colleagues. The Group also measured a new high of 47 in the Net Promoter Score (NPS). It was heart-warming to hear the comment from SN4 International, who conducts the surveys: “It is noted that many banks no longer release this data due to persistently low performance results”. THE STAFF Regardless of how fancy your product is or how polished your factory – software in our case – is, it makes no odds if there are no motivated experts behind it. The single most important asset the Group has is our exceptional staff. In particular, we are constantly moving into new territories, and that in turn requires our people to step out of their comfort zones. I believe that is one reason why we are very agile in what we do. Hats off and a big hand for our staff! Looking forward, our growing business requires more experts on our team. That will also be one of the challenges in the near future – finding the right people, keeping the business growing and adding some structure while maintaining the entrepreneurial spirit! MOVING INTO 2016 We have a vision of the Group being the most recommended online bank for customers, for employees and investors. Our customers will always get the best possible deal through our easy, effortless and automatically optimised service. I believe that the vision crystallizes what I claimed earlier – a regulated entity can add some disruption to the traditional way of operating. In addition, all of this puts the customer in the driver’s seat. We will be working hard towards these goals in 2016. Lastly, I want to thank our clients, staff and the almost 300 shareholders and other investors who will all help us to get there. Samuli Korpinen CEO of Euroloan Group Plc • ANNUAL REVIEW 2015 • www.euroloan.com 7 BOARD OF DIRECTORS The Board of Directors of Euroloan Group Plc on December 31st 2015: Tommi is a co-founder and Chairman of the Board of Euroloan Group Plc, formerly the CEO of of Euroloan Group Plc and Euroloan Consumer Finance Plc. He has experience in international financial services, real estate investment and entrepreneurship. Previously he worked at ABB; within ABB Group, ABB Credit, and ABB Financial Services; and in OP-bank Group. Tommi is the Chairman of the Board of Group companies Euroloan Consumer Finance Plc and Crédito Cobro Ltd and is a leading expert in business development and investment. Kari has extensive knowledge in international banking and investor relations for almost 40 years. He has worked in several Finnish banks, Postipankki, Bank of Helsinki Ltd and OKOBANK. He worked also several years at Chase Manhattan Bank in Helsinki and London. In Chase Helsinki office Kari was also Member of the Board. His latest post was Head of Funding and Investor Relations at Nordic Investment Bank for about 10 years. After this he founded Finacon Oy, where he has consulted some of the major Finnish borrowers in their funding and investor relations issues as well as advised some major foreign companies in their Nordic business. As a sign of his career he received Euroweek Bond Award 2009, given for Recognition of the services to the capital markets, first time ever in this category. Kari has held several positions of trust, to mention a few, Finnish Export Credit Ltd, Member of the Supervisory Board, Arbuthnot Latham Bank in London, Member of the Board, OKOBANK Sweden, Member of the Board. Mr. Tommi Lindfors M.Sc. (Econ.), born in 1975 Chairman of the Board Mr. Kari Kukka M.A. (Soc. Sc./Econ.) born in 1948 8 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com Heikki has over 30 years of experience in banking and finance. He has managed or taken part in the establishment of different banking entities in Scandinavia and the U.S. Heikki held various positions at Skopbank during the years 1980–1996, including inhouse lawyer, head of letters of credit, SVP in corporate finance, New York branch manager and Executive VP. During the years 1996–2001, Heikki worked for Danske Bank, Finland, holding the positions of Helsinki branch manager, country manager and head of corporate finance. Since 2001, Heikki has worked on versatile financial advisory assignments, M&A and debt and equity capital market transactions as Senior Advisor at Corporate Advisor Group Oy, and as chairman and owner of Northeast Investments and Capital Ltd. He has served as a board member in various companies. Mrs. Riitta Salonen M.Sc. (Econ.), born in 1947 Riitta has a remarkable career at what is now Danske Bank. She started her career as a partner in Inter Consulting Ky (in 1971– 1980) and has since worked at Postipankki (Deputy General Manager, Capital Markets), Leonia Corporate Bank and Sampo Bank (Senior Vice President and Head of Capital Markets) and Danske Bank (Senior Vice President and Head of Debt Capital Markets Finland). Today Riitta is a Board Member of Gaia Network Association as well as Euroloan Group. She is a leading professional with an exceptionally broad knowledge of capital market and corporate finance products, such as the origination and syndication of domestic and euro bonds, syndicated loans, equity issues, swaps, asset securitization, corporate finance advisory, privatization, and IPO’s and bank’s own funding. She also has an excellent contact network with clients in the Nordic area and investment banks. Mr. Jonas Lindholm M.Sc. (Tech.), born in 1971 Jonas has over 25 years of experience from working with strategy and finance for large international companies. He has been a board member leading the strategic development of the group, Executive Vice President, Chief Financial Officer and later CEO of Euroloan Group. Before joining Euroloan Group in 2010, he worked as Vice President at Pöyry, leading high-profile projects for the strategic and financial management of international energy, industrial, infrastructure and financial sector clients, and in public sector projects. Earlier he worked for KPMG as Director and Head of Business Area Risk Advisory Services, at Oxford IPC Worldwide and Oxford Leadership as Partner and Vice President, Europe, and in several leading positions within ABB Financial Services and ABB Group. Jonas has a number of Board positions, and he is chairman of Oxford IPC Ltd Oy and several Euroloan Group companies. Mr. Heikki Palosuo LL.M., M.B.A, born in 1951 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 9 EXECUTIVE STEERING COMMITTEE The Group’s Executive Steering Committee: 10 Mr. Samuli Korpinen M.Sc. (Econ.), MBA Born 1977 CEO Euroloan Group Mr. Risto Illukka M.Sc. (Tech.) Born 1975 CEO Consumer Finance Mr. Seppo Sairanen LL.M. Born 1957 Head of Payment Services Mr. Eric Sederholm Born 1965 Country Head of Sweden Mr. Adam Kusnierkiewicz M.Sc. (Econ.) Born 1972 Country Head of Poland Mr. Joachim von Schantz M.Sc. (Chem.) Born 1970 Chief Operational Officer Ms. Pia Ali-Tolppa M.Sc. (Econ.) Born 1961 Chief Financial Officer Ms. Niina Uusimäki M.Sc. (Tech.) Born 1982 Marketing Director EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com WE BELIEVE IN OUR STORY, STAFF & SUCCESS CUSTOMER EXPERIENCE Customer service is experiencing a revolution as digital contact – in the form of email, Web chat, social media and traditional channels – continues its explosive growth as an increasingly popular engagement method. 24 7 The importance of the customer experience is a key strength for Euroloan in the FinTech market, where separating ourselves from the competition is no longer about price and product alone. Customer Service, with over 80 000 contacts last year, is faced with increasing challenges in providing a world-class customer experience while experiencing increasing demands from customers expecting faster and more personalised service that is frictionless, easy, and immediate across all channels, at any time of day, 24/7. Euroloan launched 24/7 customer service to meet this demand and to enable our customers to choose the perfect time and channel for handling their errands. WE WANT TO KNOW WHAT OUR CUSTOMERS SAY ABOUT US 4 Leveraging human emotions is vital now more than ever before. We must listen to the customers and understand their emotions: customer experience is a people business. A satisfied customer is more likely to tell a friend about their great experience at Euroloan, but increasingly we operate in an environment in which customer trust and loyalty is fickle. To retain satisfied customers, we must understand the customer: not only their words but what lies behind them. We cannot rely solely on high-technology offerings, and in addition to these must provide a world-class customer experience to compete at the highest level. This starts with solid service, and the trick is not only training and rewarding our existing employees, but using this to keep existing customers happy. 12 EUROLOAN GROUP PLC WE ARE AVAILABLE FOR OUR CUSTOMERS AROUND THE CLOCK 5 CUSTOMERS RECOMMEND EUROLOAN • ANNUAL REVIEW 2015 • www.euroloan.com TOWARDS A SERVICE, CUSTOMER-CENTRIC ORGANISATION The collaboration of all departments for the entire service cycle, beginning with the initial concept and leading straight through development and design, on to analysis and sales, to finally bringing the product to market, has taught us that a high-tech product by itself is not sufficient. We can offer the highest-tech website and product, but if our service is sub-par, the customer will have a poor experience. Our customer experience strategy states clearly: “We are a service-orientated, rather than product-orientated, customer-centric organisation”. The secret to top-quality service is to meet the emotional needs of our customers and thereby provide a high-quality experience throughout the entire journey. 79% MAXIMISING VOICE OF CUSTOMER (VOC) INITIATIVES Our customer relationship is a key driver of our future success. Therefore, it is essential to evaluate and assess customer expectations and preferences in order to faithfully serve their needs. To do this, we listen to customer feedback, interpret the data, react to improve the experience and continuously monitor the results. We will outperform our competition by embracing and maintaining the human aspect of our service design. During 2015 we improved our Net Promoter Score (NPS) yet again. The NPS remains the benchmark standard for assessing customer satisfaction, and our results show that 79% of our customers gave Euroloan a score of 8, 9 or 10 on a scale of 0-10. This is well beyond the industry standard and sets Euroloan up to compete among the best companies in the world. EUROLOAN GROUP PLC We achieve excellence and realise our full potential when we strive for continuous, revolutionary change, always pushing the boundaries and improving our offerings. We gain our in-depth knowledge about our customers through insight gleaned from our customer contacts across all channels and throughout our organisation. We come to know our customers intimately and use this knowledge to deliver a personalised experience that leads to increased loyalty to the Euroloan brand, and a willingness to share our brand with others. Knowing our customer separates us from the competition. OF OUR CUSTOMERS GAVE EUROLOAN A SCORE OF 8, 9 OR 10 ON A SCALE OF 0-10 • ANNUAL REVIEW 2015 • www.euroloan.com 13 BOARD OF DIRECTORS’ ANNUAL REPORT The year 2015 was very successful for Euroloan in most areas of operations. The Finnish and Swedish operating environments were relatively stable for Euroloan and the Polish market experienced some minor changes. As the Board anticipated at the beginning of the year, the turnover, income and total balance sheet all grew considerably compared to the previous year. lending and deposits. Information security is a top priority for the Group, so it was natural to go for the most stringent information security certification. Euroloan has always emphasised the importance of information security and the privacy of customer data when developing our proprietary high-end systems to ensure proper data protection. 3. Group restructuring The agreement enables Verifone’s merchant partners using Verifone’s payment routing services to offer Euroloan’s automated payment solutions to their customers in webshops (online) and traditional stores. Euroloan Group restructured, optimised and streamlined its operations during 2015 and this was reflected in the corporate structure. Euroloan Consumer Finance APS, an inactive Danish subsidiary of Euroloan Consumer Finance Plc, was liquidated. Crédito Cobro Capital Oy, an inactive Finnish subsidiary of Crédito Cobro Oy, was merged into its parent company. New direct subsidiaries for Euroloan Group Plc, Euroloan S.A. and NoTie S.à r.l. were incorporated in Luxembourg. Euroloan made a strategic decision to concentrate on its high-growth core FinTech business and the latest proprietary cloud-based systems. A direct result of this was seen when the Group’s subsidiary Digna IT Oy divested the Perintäkarhu collection business. Digna IT continues to develop and operate its next-generation cloud-based collection systems. Compass Card 4. Debt and equity contracts The agreement with Ab Compass Card Oy Ltd enables Euroloan to provide credit cards to its customers in 2016. The card is a MasterCard, which can be used globally in all stores, ATMs and webshops, which accept MasterCard. At the end of 2014, Euroloan mandated a consortium of four international financial services providers to raise capital to meet Euroloan’s rapid growth targets and to strengthen the Group’s capital structure in anticipation of the Basel III and CRD IV capital requirements. The total planned structure included a combination of equity and senior debt exceeding a total of EUR 100 million during the next 2-3 year period. MAIN EVENTS IN 2015 1. New contracts - e-commerce and credit cards Important new contracts were signed, which will give substantial growth potential for the coming years. The most important new contracts are with Verifone and Compass Card. Verifone 2. New licences and certificates Euroloan obtained an important licence when the Swedish Financial Supervisory Authority (SFSA) authorised ELCF Sweden AB, a subsidiary of Euroloan Group Plc, to conduct consumer lending in Sweden. The licence makes it possible for Euroloan Group to grow rapidly in the Swedish market, and signals that the SFSA has found the company’s key procedures and lending criteria to be sound and in good order. Euroloan managed to secure a EUR 15 million finance facility in February. In October, this was followed by the signing of the biggest deal in the Group history with a global investment management firm: this gave the possibility of selling up to EUR 300 million in consumer receivables during the following two years, utilising efficiently a EUR 60 million credit facility structure. Euroloan was awarded ISO 27001:2013 Information Security Certification for the information security management system of the Group and all its subsidiaries in Finland, Poland and Sweden, covering both Euroloan also raised EUR 5 million in October in an equity issue directed to Finstar Financial Group. In addition to the share subscription, Finstar provided Euroloan with an additional EUR 15 million funding fa- 14 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com cility. The new debt and equity agreements fulfil the EUR 100 million target set at the end of 2014 and enable further growth. 5. CEO Mr. Samuli Korpinen, previously CEO of Euroloan Consumer Finance Plc, was appointed as CEO of Euroloan Group Plc in spring 2015. Under Mr. Korpinen, the Group has handled structured funding processes and complex due diligence processes in addition to daily business operations. Most of the Group’s resources were focused on its largest business area, Consumer Finance. The work done included strengthening the proprietary cloudbased banking systems, further building international operations in Sweden and Poland and reducing credit loss levels through improved customer selection and scoring. The execution of setting up new operations in Luxembourg also progressed according to plan. All of the areas mentioned above were developed considerably during 2015. 6. FinTech Euroloan continued to build and perfect its proprietary FinTech banking software during the year. The company was acknowledged when The FinTech50 panel in London, UK selected Euroloan as one of the potential companies to make their top 50 FinTech companies on the European list in 2016. ance sheet grew by EUR 4,3 million during the year, or 9%, to EUR 49,5 (45,2) million. Total liabilities decreased by EUR 2,5 million or 9% to EUR 25,0 (27,4) million. 8. Markets Euroloan operated in Finland, Sweden, Poland and Luxembourg in 2015. After extensive testing, the markets in Sweden and Poland showed that volumes can be increased profitably both in terms of customer acquisition and payment behaviour. In contrast with earlier years, in 2015 both legislation and the operating environment remained relatively stable in the Group’s largest market: Finland. This allowed the Group to concentrate on growing sales and building capacity for future growth. Changes in the Swedish legislation required lending companies to obtain a licence under the Swedish Financial Services Authority (SFSA). The Group’s Swedish subsidiary, ELCF Sweden AB, was during Q3 2015 one of the first companies in the country to receive the lending licence. In Poland, the operating environment was relatively stable during the year. Two subsidiaries were founded in Luxembourg in December 2015. 9. Business areas In 2015, Euroloan Group concentrated immaterial property rights within the Group into a wholly owned subsidiary NoTie S.à r.l., incorporated in Luxembourg. Euroloan’s services are based on proprietary cloudbased financial technology. Through state-of-the-art technology, the Group can provide instant credit decisions, payment, credit monitoring and collection services, combined with strong scalability on an international level. The Group operations include the following business areas and Group services: 7. Financials Consumer finance Financially, the Group grew especially in terms of operating profit (+160%), turnover (+22%), total income (+35%), lending volume (+18%). The Group’s equity grew by 38%, with a corresponding increase in the equity ratio, which strengthened from 39% to 50%. Net profit increased to EUR 2,2 million (+32 845%). The financials have improved as a result of the long-term development efforts in the Group over several years. Consumer Finance was the Group’s largest business area in 2015, contributing significantly to the financial performance of the entire Group. The main product within the consumer finance business segment is a virtual credit card, operating with a revolving credit limit mechanism. During the financial year, total income grew to EUR 13,4 (9,9) million, an increase of 35% compared to the previous year. Other income was EUR 1,4 (0,0) million, which was mainly due to profits from the sale of Group current assets. Turnover excluding other income grew by 22% to EUR 12,1 (9,9) million. Operating profit grew by 160% and amounted to EUR 6,6 (2,5) million, that is, 55% (26%) of turnover. EBITDA grew by 134% and amounted to EUR 7,6 (3,2) million, that is, 63% (33%) of turnover. Operating profit excluding non-recurring income items was EUR 5,3 (2,5) million. The total balEUROLOAN GROUP PLC A revolving credit limit is a line of credit available to the limit agreed between Euroloan and a customer. The limit can be used repeatedly even after partial repayment of the credit drawn, and the limit is always available when needed. The typical customer only pays interest on the amount which has been drawn. The Group offers credit limits of up to EUR 7 000, with immediate credit availability through the fully automated, Web-based service, which is also accessible via mobile devices. The service is offered to different customer segments in order to collect as much information as possible about each segment. This information includes payment behaviour and bad payment • ANNUAL REVIEW 2015 • www.euroloan.com 15 history, price/demand elasticity and price/payment rate effects. Such information is an important part of credit risk management and helps to reduce credit losses and benefit customers through lower costs. Euroloan has developed an efficient and scalable solution for online payment processing, online lending and back-office functions such as automated credit scoring, debtor analysis and payment monitoring. Euroloan’s consumer customers have real-time access to their credit account and Web payment services through the Web interface of Euroloan’s fast and lean front-end systems and services. These offer instant payment of the credit withdrawal to the customer’s or third party’s bank account. The cloud-based systems are fully scalable and designed to handle very high transaction volumes instantly, including automated identification, scoring, customer assessment, credit limit setting, individual pricing and instant payment processes. Incoming payment processing, interest calculation and service charges are all also fully automated. The system is designed to allow for frequent process optimisation, and the core processes can be quickly and securely modified using a visual design process to optimise performance and improve profitability while retaining strict quality control and security at all times. The revolving credit line is offered to customers by the Group’s subsidiary, Euroloan Consumer Finance Plc, and its subsidiaries in the Finnish, Swedish and Polish markets. Corporate customers The Group decided to discontinue offering financing to corporate customers in order to focus on its core FinTech-based consumer lending business. Payment services Euroloan offers flexible, innovative and secure payment services for consumers and merchants in a multichannel purchasing environment. Merchants selling their products in online and in traditional retail stores require omnichannel payment solutions. Euroloan’s payment services give the merchants the tools to serve their customers better and more diversely in the changing shopping environment. Merchants can offer their customers a uniform, effortless and instant way to pay through all sales channels. Euroloan’s payment services increase the number of completed transactions and help with the reporting and monitoring of deliveries, reclaims and charge-backs. Euroloan carries the consumers’ credit risk and invoices consumers according to the merchants’ preferences. Euroloan offers consumers three alternative payment methods: invoice, instalment and credit account. Consumers can choose to pay the invoice in instal16 EUROLOAN GROUP PLC ments over 3, 6, 12 or 24 months or make the payment from their credit account. Flexible and fast paying methods increase merchants’ conversion rates. Consumers are likely to complete their purchases when paying is made easy. In addition, paying by flexible instalments at their chosen pace increases consumers’ perceived ability to pay, which leads to higher average order amounts. Euroloan’s sales team sells payment services to merchants and acquires partners to sell and promote Euroloan payment services. The most important partners are Payment Service Providers (PSPs) and E-commerce Platform Developers. Euroloan MasterCard Euroloan is prepared to offer its customers an alternative way to manage their personal finances and payments, the MasterCard credit card. Euroloan Consumer Finance Plc has made an agreement with Ab Compass Card Oy Ltd to provide credit cards to Euroloan’s customers. With the Euroloan MasterCard, customers can pay for purchases and withdraw cash globally and also use the card securely in e-commerce payments. Customers can also pay using contactless at payment terminals, which means paying small amounts by just touching the payment terminal with the credit card. The card has a geoblocking feature that allows the customer to define the geographical area within which the card can be used. The card also has a 3D SecureCode which gives customers an additional layer of online shopping security. The Euroloan MasterCard can be offered to existing and potential customers through all marketing, sales and distribution channels. Customers having a physical credit card in their wallets is expected to increase the use of Euroloan’s services and increase customer loyalty and brand recognition. Compass Card also provides credit card services in Finland for S-Pankki, Ålandsbanken and HypoPankki. Collection The collection business is conducted via a subsidiary, Crédito Cobro Oy, with the trademark Cobro24. Cobro24 provides notification and collection services for consumer and business customers. Thanks to modern and automated systems, the operation is very efficient and ties up less capital than traditional debt collection services, as cash flows are paid directly to the creditor. The efficiency of the business model is based on intelligent information systems, methodical operational processes and • ANNUAL REVIEW 2015 • www.euroloan.com a new kind of approach to the business, one that is changing traditional practices in the debt collection industry. Cobro24’s solutions are flexible and can be scaled in accordance with the volume of customers’ business operations. Digna IT Oy, the wholly owned subsidiary of Euroloan Group Plc, has developed the next generation of cloud-based collection systems, called Digna. Digna offers efficiency through automation for corporate and public sector clients with high-volume collection transactions. Digna has a flexible collection flow that can be easily changed by the client. Digna IT Oy sold part of its collection system portfolio, the legacy Perintäkarhu collection software, to Q2 Consulting Oy in May 2015. The divestment is part of Euroloan Group’s strategy of focusing on cutting-edge financial technology and cloud-based systems. Digna IT Oy continues to develop and operate next-generation cloud-based collection systems. The sale was profitable, and has a positive one-off effect on Euroloan’s consolidated profit for 2015. Savings and deposits In line with the Group’s long-term strategy to fund its operations through deposits from the public, different types of licences in multiple markets were evaluated. These licences varied from deposit licences without a deposit guarantee all the way up to a full banking licence, and the requirements varied between these considerably. Euroloan’s ability to meet the requirements for all such licences was considerably strengthened during 2015. of the team resources were focused on the Group’s largest business area of consumer finance. The work done included strengthening the proprietary cloudbased banking systems, securing the funding base, building international operations in Sweden, Poland and Luxembourg and reducing credit loss levels through improved customer selection and scoring. All of these areas improved considerably during 2015. MARKET DEVELOPMENT Euroloan Group’s main markets in 2015 were Finland, Sweden and Poland. In Finland, the Group operates in the unsecured lending market, the collection market and the financial systems market. In Sweden, Euroloan operates in the unsecured lending market and plans to operate in the savings and deposits market. In Poland, the Group operates in the unsecured lending market. Market entry and volume allocation is prioritised based on estimated profitability, risk, market entry cost and growth potential. The market with the best parameters will be given higher priority in systems development and allocation of resources as well as financing. The long-term strategic target is expansion into the major European markets, as permitted by the organic growth rate, market potential and availability of capital. Euroloan is targeting the EEA market, seeking to capture a reasonable share of the market in each country at a limited cost. An initial, small-volume test phase will be conducted in each market and, if the results are satisfactory, more resources will be allocated to the market. The Group has developed the savings and deposits business to a high level of readiness in preparation for conducting a licensed business, including management, systems, capital adequacy and supporting functions such as compliance, risk management, internal audit and risk control. The Group’s experience in the efficient management of high-volume transactions will benefit depositors through competitive deposit interest rates and user-friendly services. In addition to the opportunity to offer savings and deposit solutions to customers, the Group can effectively decrease its funding costs and refinance other funding sources. The business area is preparing to apply for a full EU banking licence during 2016. The licence would allow Euroloan to accept deposits under the guarantee protection scheme up to EUR 100 000, and enable a wider offering of financial services to the public. Group services The Group’s parent company provides strategic, administrative, financial administration and personnel services as well as funding to Group companies. Most EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 17 Macroeconomic overview As the Group is primarily focused on consumer finance, the bulk of this section will focus on unsecured lending. FINLAND GDP growth in Finland The GDP growth in Finland was weak in 2015 and ended up at +0,2% in comparison to –0,4% in 2014. Although growth was weak, 2015 was the first year since 2011 that the GDP grew. Regardless of the weak GDP growth, Finnish consumers’ confidence in Finland’s economy strengthened in the beginning of 2016. According to Statistics Finland, 24% of consumers believed in January that their own economy would improve and 13% feared it would worsen over the year. Also in January, 67% of consumers regarded the time to be good for taking out a loan, with 14% of households considering taking out a loan within the next year. Households’ consumer credit 1 14 500 5,0 % 14 000 4,0 % 13 500 3,0 % 13 000 2,0 % 12 500 1,0 % 12 000 0,0 % 11 500 -1,0 % 11 000 Consumer credit in Finland -2,0 % 2009 According to the Bank of Finland, the household consumer credit has grown steadily in the last few years. In August 2015, the growth rate of consumer credit stock was 4%, and the stock rose to EUR 14 billion. Consumer credit is considered to include loans granted to households for the acquisition of consumer goods and services, and purchases by credit card. Overdrafts and credit card credit usage account for about a third, i.e. EUR 4,6 billion, of total consumer credit. As a rule, no collateral is required for these types of credit. The bulk of consumer credit (EUR 7,9 billion) is unsecured consumer credit.1 2010 2011 2012 2013 Consumer credit 2014 2015 Growth % Credit granted by other financial corporations to households EUR millions 2 2 300 2 250 2 200 2 150 2 100 Consumer credit trends in Finland 2 050 The Finnish consumer credit market continues to grow. This is driven by several factors: 2 000 1. Loan brokers are developing their activities. This is expected to increase consumer credit volumes. 2. The Consumer Protection Act that became effective on 1 June 2013 causes movement toward larger consumer credit amounts. 3. E-commerce is growing rapidly. Different payment solutions, including consumer credit, are well represented in e-commerce. 4. Finnish consumers are increasingly using consumer credit when purchasing goods and services. 18 EUROLOAN GROUP PLC 1 950 1 900 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Q2 2015 Q3 2015 Consumer credit granted by banks represents approximately 90% of households’ total consumer credit. Other financial institutions also grant consumer credit to households. According to Statistics Finland, the stock of credit granted to households by other financial institutions (excl. insurance companies) was EUR 2 billion at the end of September 2015 and had grown 7% from Q3/2014 to Q3/2015. 1 Source: Statistics Finland 2 Source: Statistics Finland • ANNUAL REVIEW 2015 • www.euroloan.com THIS WAS THE FOURTH YEAR IN A ROW WITH A CONTINUOUS GROWTH IN GDP SWEDEN GDP growth in Sweden GDP growth in Sweden1 was strong in 2015 and ended up at +3,6% in comparison to +2,6% in 2014. This was the fourth year in a row with a continuous growth in GDP. It has had positive effects on consumption and historical household consumption growth in Sweden has been marked in recent years. Even though the global financial crisis of 2008 had an effect on the country’s consumption level in 2009 (and to some extent in 2008), recovery has since been strong. Consumer lending in Sweden2 Development of total consumer lending in MSEK 106,8 % 3 500 000 3 264 138 3 000 000 2 500 000 2 000 000 1 500 000 1 000 000 500 000 182 488 28 449 0 2005-12-31 2006-12-31 2007-12-31 2008-12-31 2009-12-31 2010-12-31 2011-12-31 2012-12-31 2013-12-31 2014-12-31 2015-11-30 Total lending Sweden households Total lending Sweden consumption Lending finance companies Sweden consumption Total lending to households in Sweden increased by 7,8% from SEK 3 058 billion in 2014 to SEK 3 264 billion in November 2015. A major part of the increase was driven by mortgage loans. 1 Source: SCB – Statistiska Centralbyrån, Nationalräkenskaper 2 Source: SCB - Statistiska Centralbyrån, Finansmarknadsstatistik EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 19 Development of lending for consumer consumption in MSEK 102,3 % 200 000 182 488 180 000 160 000 140 000 120 000 100 000 80 000 60 000 98,9 % 40 000 28 449 20 000 0 2005-12-31 2006-12-31 2007-12-31 2008-12-31 2009-12-31 2010-12-31 2011-12-31 2012-12-31 2013-12-31 2014-12-31 2015-11-30 Lending finance companies Sweden consumption Total lending Sweden consumption Growth of total lending for consumption continued and increased by 2,3% from SEK 178 billion in 2014 to SEK 182 billion in November. Unsecured loans from finance companies to consumers remained at the same level as 2014 and ended up at SEK 29 billion. The market for unsecured loans The Swedish consumer loan market continues to expand, especially the market for unsecured consumer loans. This has been driven by several factors: 1. The market is moving towards automated services, which enable the processing of customer identification and credit decisions at a fraction of the cost and time incurred by traditional banks. 2. Another trend is the growth of e-commerce. The purchase of consumer goods through the Web, with the huge availability of goods and the speed of making purchasing decisions, has been working in favour of consumer financing. 3. The Swedish housing market is overheated, driving a trend towards larger loan amounts without collateral to meet deposit requirements upon the purchase of an apartment or house. 4. There is a continuous good supply of capital for financing consumers, which makes it easier for consumers to decide to finance their purchases rather than investing savings. The Swedish Financial Supervisory Authority and the Consumer Agency have increased regulation of the consumer financing market. The new regulations were implemented in August 2014. The goal has been to remove rogue operators from the market by imposing requirements on finance companies and the quality of their processes, credit decisions, management and owners. Pricing is not currently regulated. A number of finance companies have terminated their operations due to not fulfilling the new regulatory requirements. At year-end 2015, a total of 103 companies had applied for a lending licence from the Financial Supervisory Authority, of which 28 were loan brokers. At the same time, only 23 finance companies have received authorisation, of which Euroloan is one. This is expected to have a positive effect for the authorized companies. The Swedish government has appointed a committee to consider how to further regulate the market. The committee is expected to present its report on 30 September 2016. 5. Swedish consumers in general are moving toward paying goods and services in monthly instalments. 20 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com THIS WAS THE SECOND YEAR IN A ROW WHERE THE GDP GROWTH IN POLAND EXCEEDED 3% POLAND GDP growth in Poland GDP growth in Poland was at a very good level in 2015, +3,6% compared to +3,3% in 2014. This was the second year in a row where the growth exceeded 3% (in 2012 and 2013 it was 1,6% and 1,3% respectively). Consumption has also grown at a similar pace (3,2% in 2015, 3,1% in 2014).1 Consumer lending in Poland The number in consumer loans is decreasing in Poland 2 (thousands of pieces) But at the same time, the volume of loans being given out is increasing 3 (millions of PLN) 4 000 40 000 -3,4 % 3 500 3 000 30 000 2 500 20 500 -5,8 % 2 000 10 500 1 000 10 000 500 5 000 2011 2012 2013 Firts half of the year 2014 +5,4 % 20 000 1 500 0 +6,6 % 30 500 2015 Firts quarter of the year 0 2011 2012 2013 Firts half of the year 2014 2015 Firts quarter of the year In the half of 2015 all consumer loans totalled 123 billion PLN. 1 Source: Polish Statistical Institute 2 Source: Credit Trends – report of Biuro Informacji Kredytowej SA (Polish Credit Bureau) 3 Source: Credit Trends – report of Biuro Informacji Kredytowej SA (Polish Credit Bureau) EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 21 Private loans market in Poland Legal changes regarding short-term loans The value of the short-term loans market in Poland was about 4 billion PLN in the end of 2014.4 There is a new regulation regarding short-term loans in Poland. Major changes are expected to take place in March 2016. There are two main sales channels for short-term loans sales: physical (own networks, brokers, agents visiting customers personally at their homes) and online.5 Currently the online channel represents 10–15% of the market: 45% of the market share is in the possession of companies like Provident and Bocian that have their own sales network and 40–45% for broker companies that cooperate with almost 4 000 independent sales points across the country. 1. Extending the control function of Polish FSA (KNF) to private loan companies 2. Equity minimum – 200 000 PLN 3. Maximum collection cost – 6 times Lombard rate 4. Maximum cost of loan not greater than 25% + (number of days of the loan/365)*30% 5. Customer cannot prolong the due date more than three times (for single payment loans) 6. Total cost of a loan not greater than 100% 7. Obligation for private loans companies to provide their customers’ data to Credit Bureau Average loan size in PLN Total loan portfolio in millions PLN 2 000 5 000 1 500 4 000 3 000 1 000 2 000 500 1 000 0 2008 2009 2010 2011 2012 2013 2014 0 2008 2009 2010 2012 2013 Above 3 000 PLN 1 500 Up to 1 000 PLN 1 001–1 500 PLN 5% 1 200 12 % 900 38 % 600 20 % 300 2008 2009 2010 2011 2012 2013 2014 1 501–2 000 PLN 25 % 2 001–3 000 PLN 4 Source: Forbes 09/15 Report on Private Lending Market 5 Source: Forbes 09/15 Report on Private Lending Market 22 2014 Share of loan amounts Number of customers in thousands 0 2011 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com DEVELOPMENT OF PROFIT AND COSTS Operating profit increased by 160% from EUR 2,5 to 6,6 million, mainly due to business volume growth and other income. The consolidated net profit after tax for 2015 was EUR 2,2 million, compared to the EUR 0,0 million for the previous year. Funding availability has improved radically during 2015. Personnel costs decreased from EUR 1,4 million in 2014 to EUR 1,3 million in 2015. Other costs decreased from EUR 5,2 million in 2014 to EUR 3,6 million in 2015. Total costs decreased from EUR 6,7 million in 2014 to EUR 5,9 million in 2015. The Board will actively follow the development of the banking and financial sector in terms of taxation and legislation changes in Finland, Sweden, Poland and Luxembourg. Increasing costs and tightening regulations are a challenge, particularly for banks with an extensive physical branch network, limiting their ability to operate profitably. As outlined in the Group’s FinTech (Financial Technology) strategy, the Board of Directors strongly believe that the demand among private individuals for flexible consumer credit solutions will increase significantly over the next several years, especially due to increasing e-commerce. There is great potential in Euroloan’s proprietary banking software and the service model, which is based on online services and developing leading technology with readiness for rapid international scalability. As future challenges and business potential are increasing, the Board has developed a five-year strategic plan combined with twelve-month rolling budgeting to enable the Group to adapt to the changing environment more efficiently. PARENT COMPANY’S TREND IN EARNINGS The turnover of the Group’s parent company Euroloan Group Plc for the financial year was EUR 6,6 million (EUR 4,9 million). Most of the turnover originates from selling services to other Group companies. The parent company’s profit was EUR 0,5 million (EUR 0,3 million). BALANCE SHEET AND FINANCING The Group’s equity ratio increased to 50% from 39% the previous year, increasing by 26%. The Group’s equity at the end of the period was EUR 24,5 million (EUR 17,7 million). The total balance sheet grew by EUR 4,3 million during the year, or 9%, to EUR 49,5 (45,2) million. The Group’s solidity has increased significantly during 2015, due to the growth of equity and decrease of liabilities. The availability of funding has improved radically during 2015. Financial indicators 2011 2012 2013 2014 2015 Turnover, m€ 6,2 9,6 7,4 9,9 12,1 Other operating income, m€ 0,0 0,0 2,6 0,0 1,4 Earnings before interest and tax (EBIT), m€ 2,8 2,1 1,8 2,5 6,6 Return of equity (ROE), % 60 % 16 % 3% 0% 9% Equity ratio, % 14 % 11 % 32 % 39 % 50 % Calculations of key indicators Turnover Other operating income Earnings before interest and tax Return of equity (ROE), % = Equity ratio, % = Calculated directly from the income statement Calculated directly from the income statement Calculated directly from the income statement Profit for the financial year Equity + minority interest Equity Total balance sheet EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 23 CAPITALIZATION OF EXPENSES WITH LONG-TERM EFFECTS The Group regards as investments the expenses related to new customer acquisition for revolving credit limits, such as expenses related to sales, marketing, service deployment and other initial customer-related costs. These costs have been capitalized as expenses with long-term effects and they are depreciated according to a five-year depreciation schedule. Should the expected income related to these expenses end within the scheduled depreciation period, the remaining book value will be written off in full at once. Expenses related to geographical expansion are also regarded as long-term investments. As the Group establishes a new web service or office, the initial expenses related to that establishment, such as facilities and personnel expenses, are capitalized. These costs are capitalized as expenses with long-term effects and they are depreciated according to a five-year depreciation schedule. If the established service or office is closed within the scheduled depreciation period, the remaining book value will be written off in full at once. The above depreciation method is not applied for tangible assets, which have separate accounting principles for capitalization and depreciation. The Group considers expenses related to geographical expansion and service contracts with new customers as equivalent to the cost of a corporate acquisition or merger, which is why these expenses are capitalized in the same way as the goodwill from the acquisition of a company. Another basis for the capitalization of these expenses is that the Group sees the expenses as investments in new, long-term customer relationships, which are expected to generate income in the long term, rather than as expenses related to the daily running of the business. Development costs related to software and business processes are also capitalized in addition to other usual capitalized expenses. Due to the capitalized expenses, the net profit is bigger than it would be without capitalization. Intangible assets and expenses with longterm effects are capitalized with particular prudence. PERSONNEL AND ORGANISATION The number of employees at the end of 2015 was 44 (39). Compared to the previous year, the personnel increased by 13%. Of the personnel, 44 (39), 100% (100%) were full-time employees. Of the employees, 84% worked in Finland and 16% in other countries. One of the main tasks for human resources management was to prepare for rapid international growth. In managerial appointments, special attention was paid to international and leadership skills as well as 24 EUROLOAN GROUP PLC IN THE FINANCIAL YEAR 2016, WE WILL KEEP ON GROWING general competence development. Human resources management also participated closely in developing operations in the Group’s current and new markets. During the year, several training events were organised, with the focus on competence development, in order to ensure a good operating base for the company’s key personnel. The aim is to share best practices and support project planning and management. BOARD AND AUDITORS The Shareholders’ Annual General Meeting held on 12 March 2015 re-elected Tommi Lindfors, Riitta Salonen, Heikki Palosuo and Jonas Lindholm as members of the Board of the Group’s parent company. Kari Kukka was elected as a new member of the Board. The Chairman of the Board is Tommi Lindfors. The Shareholders’ Meeting appointed PricewaterhouseCoopers Oy as the Authorised Public Accountant, with Martin Grandell having the principal responsibility. The Board of Directors would like to thank Mr. Timo Saini for his valuable work as Chairman of the Board of Euroloan Group from 2013 to 2014 and as a Board Member from 2014 to 2015. Prior to joining the Board of Euroloan Group, Mr. Saini was a Board Member for several years for Euroloan Consumer Finance Plc. RESPONSIBILITIES Euroloan Group Plc is a reliable and responsible partner. Our operations adhere to the Finnish, Swedish, Polish and Luxembourgish legislation and regulations by the local regional administration, consumer and financial supervisory authorities. The Group requires compliance with the company’s ethical guidelines from all personnel and contractors. • ANNUAL REVIEW 2015 • www.euroloan.com thorities. Corporate governance and decision-making comply with the Finnish Limited Liability Companies Act (public limited companies), other similar legislation and the company’s Articles of Association. We follow the principles of openness, fairness and good service, and we are committed to this aim in all of our activities. Our financers and investors are actively involved in business development and we strive to provide all necessary information for them to make sound investment decisions. The company follows the more stringent reporting requirements of a public limited company. Summary of Euroloan’s ethical guidelines: • We follow existing laws and regulations, and actively help to enforce them. • We strive to implement the recommendations of the authorities. • We welcome improved oversight of the finance sector. Since 2009, we have agreed to reduce emissions and plant trees in deforested areas of the world. In environmental issues, we partner with Carbonfund.org Foundation. Reduction in carbon dioxide emissions reduces the amount of fossil fuel sources, like coal and oil, used to produce energy. Deforestation accounts for 20% of climate change, so reforestation is essential in solving the problem. Reforestation • Our reports are accurate and truthful. • Binds carbon dioxide and prevents climate • We are fair in our dealings and follow our policies, treating all our customers in the same manner. • We do not associate ourselves with corruption or underhanded dealings. • We honour our agreements and expect others to do the same. • We do not take unreasonable risks, but conduct business in a prudent and reliable manner. • We treat our personnel fairly and equally. • We lead by example. Our values are something we live by – they should shine through what we do. We bring our personal values, which include responsibility for people and the environment, into our everyday work. We want to provide a safe, friendly and familiar environment for our staff. In all interactions with our customers and investors, fast service, fairness and a fresh approach to financial services are our leading values. Euroloan Group Plc is a Finnish public limited company. The responsibilities and obligations of its governing bodies are provided by Finnish law. The Board of Directors of Euroloan Group have determined the company’s principles of corporate governance. The whole Group follows consumer protection laws and regulations, and the recommendations issued by consumer protection auEUROLOAN GROUP PLC change • Improves air quality (by binding air impurities and producing oxygen) • Preserves biodiversity • Decreases floods and erosion • Provides habitats and sustenance for fauna • Creates jobs in nursery gardens, planting and forest management. CHANGES IN SHAREHOLDING, OWNERSHIP AND GROUP STRUCTURE At the end of the financial year, Euroloan Group Plc had three outstanding share series: A-, B- and C-shares. The number of outstanding shares were: A-shares 16 165 654, B-shares 30 and C-shares 73. During the financial year, 657 895 new A-shares were subscribed in share issues. 225 833 A-shares subscribed in 2014 were registered during the second quarter of 2015. Euroloan Group PLC acquired 123 B-shares from the shareholders during 2015. Crédito Cobro Ltd has a subordinated loan of EUR 0,66 million from Euroloan Consumer Finance Plc. Please refer to the notes to the financial statements for more detailed information. • ANNUAL REVIEW 2015 • www.euroloan.com 25 Major shareholders as of 31 December 2015 Shareholders Shares (pcs) Share of ownership (%) Bonares Oy (in which Tommi Lindfors exercises controlling power) 5 397 330 33,39 % Eficaz Capital Oy 971 549 6,01 % Zandora Oy (in which Risto Illukka exercises controlling power) 761 965 4,71 % Optiopaja Oy 676 585 4,19 % Nysna Holdings Limited 657 895 4,07 % Keskinarkaus Arto 590 078 3,65 % RoMa M.I.E. Oy 422 531 2,61 % Mergus Oy 396 095 2,45 % Oxford IPC Ltd Oy (in which Jonas Lindholm exercises controlling power) 364 946 2,26 % Scorchio Invest Oy (in which Samuli Korpinen exercises controlling power) 362 872 2,24 % 5 563 808 34,42 % 16 165 654 100,00 % Other shareholders, total Shares, total The number of shareholders was 286 on 31 December 2015. Total shares owned by Board Members and CEOs of Group companies was 7 335 562 shares (45,38 % of ownership). GROUP STRUCTURE Euroloan Group includes a total of nine companies including the parent company. Euroloan Group Plc owns the entire share capital of all eight subsidiaries either directly or indirectly as described in the figure below. Euroloan is headquartered in Helsinki, Finland and has offices in Stockholm, Warsaw and Luxembourg. SHARE CAPITAL DEVELOPMENT AND AUTHORISATIONS OF THE BOARD OF DIRECTORS Share capital remained at the same level as in 2014, at EUR 80 000. In the Shareholders’ Meeting, the Board was authorised to decide on issuing shares and share options in one or several batches, up to a maximum of 5 000 000 A-shares. The authorisation is valid for a period of five years. On the basis of the authorisation, the Board of Directors issued conditional share options, with a typical maturity of five years, to the personnel. A total number of 2 168 300 A-shares have been directed towards employee and partner option contracts as of 31 December 2015. The Board also decided upon a directed share issue of 2 631 579 A-shares. Of these 657 894 new A-series shares were 26 EUROLOAN GROUP PLC Euroloan Group Plc Crédito Cobro Oy NoTie S.à r.l. Euroloan S.A. Euroloan Consumer Finance Plc Digna IT Oy Euroloan Finance AB ELCF Sweden AB • ANNUAL REVIEW 2015 • www.euroloan.com Euroloan Consumer Finance Sp.z o.o. subscribed on 16.10.2015. The subscription price has been disbursed to the company’s account and has been registered and booked as equity. 225 833 A-series shares that were subscribed in 2014 and had not been paid in full by the year end 2014 were registered in 2015 and booked as equity. RISK MANAGEMENT The Board of Directors of Euroloan Group Plc has formed from its members a Risk Committee responsible for overseeing the Group’s risk management. The committee approves risk limits, guidelines and proposals concerning risk-taking. The Group’s most significant strategic and business risks include operative, financial, liquidity, credit, market, currency and interest risks. A separate, more elaborate risk description can be found on the Group’s website www.euroloan.com and in this Annual Review of 2015. BUSINESS ENVIRONMENT Arranging funding for the operations stretched the organisation during the financial year, as the relatively small but expert team went through six international due diligence processes. This was a joint effort by the whole staff, including the Board of Directors, as every area of the operations was scrutinised and evaluated by external due diligence professionals. The price of securing the largest finance contract in the Group’s history was that only a limited number of staff were able to give their full attention to business operations. Despite of this, Q3 2015 was the best quarter in the Group’s history in terms of total lending volume. DIVIDEND PROPOSAL BY THE BOARD OF DIRECTORS The terms of the credit facility structure (sale of consumer receivables) does not allow dividend distribution for the financial year of 2015. Furthermore, the agreement has covenants which require the Group to maintain profitability and strong solidity during 2016-2019. The Board notes that the agreement does not restrict the rights of the shareholders to decide on paying dividends, however deciding to pay dividends would have a significant negative impact on the liquidity of the Group, as the terms of the contract would be breached. Furthermore, as the Board of Directors believe that obtaining a banking licence is a cornerstone of adding shareholder value, the Board of Directors proposes that there will be no dividend paid for the financial year of 2015. The proposal is based on the need for EUROLOAN GROUP PLC Q3 2015 WAS THE BEST QUARTER IN THE GROUP’S HISTORY Common Equity Tier I capital compliance with the Basel III and CRD IV regulations, brought about by the banking licence application process. As equity requires further strengthening during 2016, any dividend distribution would have a negative impact on the capital base and hinder the growth rate considerably. EVENTS AFTER THE END OF THE FINANCIAL PERIOD Euroloan Group Plc and its Finnish subsidiaries were subject to a tax audit concerning the fiscal periods 2012–2014. The audit began in October 2014 and ended at the end of 2015. The taxation decisions by the Finnish tax authority based on the audit were received in January 2016, and they were equal to what was proposed by Euroloan for 2013 and 2014. The same principles had been applied differently for 2012 by the tax authority. The taxation decision for 2012 has therefore been appealed by Euroloan. The expectation is that the taxation for 2012 will be amended to conform with the following years and that the impact on net profits will be relatively small. Euroloan’s subsidiary in Luxembourg, Euroloan S.A., is in the process of applying for a full EU bank license. OUTLOOK FOR 2016 The Board of Directors estimates that the operating environment will remain relatively stable in Finland, Sweden and Luxembourg and that there will be regulatory changes in the Polish market during 2016. The outlook regarding earnings for the financial year 2016 is that there will be growth compared to the previous year. Helsinki, 15 March 2016 Board of Directors of Euroloan Group Plc • ANNUAL REVIEW 2015 • www.euroloan.com 27 28 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com CONSOLIDATED FINANCIAL STATEMENTS INCOME STATEMENT 1.1.–31.12.2015 1.1.–31.12.2014 12 063 627,09 9 900 552,63 1 352 568,04 4 510,59 External services -918 119,71 -91 137,34 Total -918 119,71 -91 137,34 -1 049 007,62 -1 157 767,86 Pension costs -161 561,29 -161 140,20 Other social security costs -112 275,39 -114 488,08 -1 322 844,30 -1 433 396,14 -587 417,17 -330 132,26 -349 908,08 -349 908,08 -937 325,25 -680 040,34 Other operating costs -3 614 434,83 -5 152 751,39 OPERATING PROFIT (LOSS) 6 623 471,04 2 547 738,01 From others 206 245,14 358 110,35 Total 206 245,14 358 110,35 -4 594,05 0,00 To others -3 984 308,37 -2 981 298,11 Total -3 984 308,37 -2 981 298,11 -3 782 657,28 -2 623 187,76 2 840 813,76 -75 449,75 -602 652,85 82 243,38 2 238 160,91 6 793,63 TURNOVER Other operating income Materials and supplies Personnel costs Salaries and benefits Social security costs Total Depreciation and impairment Planned depreciation Depreciation of goodwill on consolidation and decrease in Group reserve Total Financial income and expenses Other interest and financial income Interest and other financial expenses Impairment of non-current assets Total PROFIT BEFORE APPROPRIATIONS AND TAXES Income taxes PROFIT (LOSS) FOR THE FINANCIAL YEAR EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 29 BALANCE SHEET 31.12.2015 31.12.2014 6 093 134,15 4 132 407,33 16 666,66 136 183,37 Consolidated goodwill 6 439 183,83 6 803 702,91 Other longterm expenditure 1 650 751,25 0,0 14 199 735,89 11 072 293,61 11 445,64 15 260,85 2 500,00 2 500,00 13 945,64 17 760,85 Holdings in Group companies 0,00 10 765,35 Total 0,00 10 765,35 14 213 681,53 11 100 819,81 Other current assets 3 478,86 4 421,80 Total 3 478,86 4 421,80 Sales receivables 725 502,46 90 684,05 Loan receivables 28 947 435,25 28 703 870,53 80 100,34 385 368,52 0,00 213 998,00 2 770 427,29 474 189,39 32 523 465,34 29 868 110,49 2 716 185,34 4 192 692,81 35 243 129,54 34 065 225,10 49 456 811,07 45 166 044,91 ASSETS NON-CURRENT ASSETS Intangible assets Development expenditure Intangible rights Total Tangible assets Machinery and equipment Other tangible assets Total Investments NON-CURRENT ASSETS, TOTAL CURRENT ASSETS Receivables Short-term Other receivables Unpaid shares Accrued income Total Cash in hand and at bank CURRENT ASSETS, TOTAL ASSETS, TOTAL 30 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 31.12.2015 31.12.2014 80 000,00 80 000,00 0,00 1 354 998,00 -116 266,99 -30 503,71 21 463 288,66 15 108 290,66 826 857,78 1 210 578,95 2 238 160,91 6 793,63 24 492 040,36 17 730 157,53 13 393,63 28 004,63 Bonds 300 000,00 18 676 000,00 Loans from financial institutions 104 250,00 139 000,00 Total 404 250,00 18 815 000,00 20 112 000,00 5 589 061,00 594 756,32 409 405,96 Other liabilities 2 641 561,54 2 044 200,22 Prepayments and accrued income 1 198 809,22 550 215,57 Total 24 547 127,08 8 592 882,75 LIABILITIES, TOTAL 24 951 377,08 27 407 882,75 49 456 811,07 45 166 044,91 EQUITY AND LIABILITIES EQUITY Share capital Share issue Translation difference Invested unrestricted equity reserve Retained profit (loss) Profit (loss) for the financial year EQUITY, TOTAL GROUP RESERVE LIABILITIES Long-term Short-term Bonds Accounts payable EQUITY AND LIABILITIES, TOTAL EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 31 CASH FLOW STATEMENT 1.1.–31.12.2015 1.1.–31.12.2014 14 756 938,39 9 831 122,54 2 150,47 4 510,59 Cash receipts from operating expenses -8 605 494,71 -6 653 443,22 Operating cash flow before financial items and taxes 6 153 594,15 3 182 189,91 Interest and fees paid for other operating financial costs -3 951 663,42 -3 000 945,16 132 272,52 358 110,35 -118 097,04 46 801,31 2 216 106,21 586 156,41 -1 802 470,29 -1 528 695,10 -43 770 144,29 -37 039 882,81 40 121 157,22 23 658 432,74 0,00 -5 113,01 Proceeds from other investments 630 171,30 0,00 Acquisitions of subsidiaries -26 032,39 0,00 -4 847 318,45 -14 915 258,18 5 000 000,00 1 039 000,00 -725 272,00 6 113 230,98 1 122 247,33 0,00 Withdrawal of short-term loans 13 460 000,00 3 015 000,00 Repayment of short-term loans -19 095 000,00 -10 437 750,00 Withdrawal of long-term loans 4 292 000,00 13 630 000,00 Repayment of long-term loans -2 827 750,00 -592 000,00 -71 520,56 -57 736,00 Financial cash flow 1 154 704,77 12 709 744,98 Change in cash -1 476 507,47 -1 619 356,79 Cash at beginning of financial year 4 192 692,81 5 812 049,60 Cash at end of financial year 2 716 185,34 4 192 692,81 OPERATING CASH FLOW: Cash receipts from sales Cash receipts from other business income Interest received from business operations Direct taxes paid Operating cash flow INVESTMENT CASH FLOW: Investments in tangible and intangible assets Loans granted Repayment of loan receivables Other investments Investment cash flow FINANCIAL CASH FLOW: Share issue Stock repurchase Stock sale Dividends paid and other distribution of profit Loans granted and repayments of loan receivables are included in the investment cash flow. In the financial statements of 2014, those were included in the operating cash flow. 32 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS CONSOLIDATED FINACIAL STATEMENTS 31.12.2015 PREPARATION OF THE FINANCIAL STATEMENTS The same valuation and periodization principles have been followed in the consolidated financial statements as in the parent company’s financial statements. Valuation principles and methods Subsidiaries NoTie S.à r.l. and Euroloan S.A. as well as Crédito Cobro Ltd and Euroloan Consumer Finance Plc and their wholly-owned subsidiaries Digna IT Oy, ELCF Sweden AB, Euroloan Consumer Finance Sp.z o.o. and Euroloan Finance AB are consolidated in the Euroloan Group Plc’s consolidated financial statements. Periodization principles and methods Euroloan Consumer Finance APS, an subsidiary of Euroloan Consumer Finance Plc, was liquidated in 2015. Crédito Cobro Capital Oy, an subsidiary of Crédito Cobro Oy, was merged into its parent company on 31.10.2015. The consolidation has been made in accordance with the valid Accounting Act. The consolidated financial statements have been prepared by using the acquisition cost method. The difference between the subsidiaries’ acquisition cost and the equity corresponding to the acquired share is presented as consolidated goodwill. Intra-group transactions, mutual receivables, and receivables and liabilities as well as internal profit distribution have been eliminated. The consolidated financial statements are available at Euroloan Group Plc’s office at Energiakuja 3, 00180 Helsinki, Finland. The company’s non-current assets are valued at their variable acquisition cost. The acquisition cost of the fixed assets subject to wear and tear owned by the company is written off according to a prepared plan. Asset type Depreciation method/ percentage Machinery and equipment outlay residue write-off 25% Development expenditure 15-year straight-line Copyright 15-year straight-line Consolidated goodwill 20-year straight-line The depreciation period for goodwill is 20 years. The long period is justified because of the particularly long-term added value expected from the acquired companies, for example due to the receivable cash flows for years to come. The customer base of the companies is also expected to generate long-term income. INCOME STATEMENT Financial income and expenses 2015 2014 206 245,14 358 110,35 206 245,14 358 110,35 -4 594,05 0,00 0,00 -10 714,12 -3 984 308,37 -2 970 583,99 Total -3 984 308,37 -2 981 298,11 Total -3 782 657,28 -2 623 187,76 Other interest and financial income From others Total Impairment of non-current assets Interest and other financial expenses Interest expenses on shareholder loans To others The profit of EUR 1 342 379,90 emerging from the sale of current assets has been booked to the other operating income. 33 ASSETS Development expenditure 2015 2014 Book value at the beginning of the financial year 4 132 407,33 2 897 504,20 Additions 2 448 370,14 1 528 695,10 -74 112,29 0,00 -413 531,03 -293 791,97 6 093 134,15 4 132 407,33 2015 2014 136 183,37 166 745,50 -117 850,04 0,00 -1 666,67 -30 562,13 16 666,66 136 183,37 0,00 0,00 1 818 132,90 0,00 -167 381,65 0,00 Book value at the end of the financial year 1 650 751,25 0,00 Consolidated goodwill 6 439 183,83 6 803 702,91 2015 2014 Book value at the beginning of the financial year 15 260,85 20 347,80 Planned depreciation -3 815,21 -5 086,95 11 445,64 15 260,85 2015 2014 Book value at the beginning of the financial year 2 500,00 2 500,00 Book value at the end of the financial year 2 500,00 2 500,00 Reductions Planned depreciation Book value at the end of the financial year Copyright Book value at the beginning of the financial year Reductions Planned depreciation Book value at the end of the financial year Other longterm expenditure Book value at the beginning of the financial year Additions Planned depreciation Machinery and equipment Book value at the end of the financial year Other tangible assets 34 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com LIABILITIES Specification of equity 2015 2014 At the beginning of the financial year 80 000,00 80 000,00 At the end of the financial year 80 000,00 80 000,00 1 354 998,00 0,00 0,00 7 536 450,00 -1 354 998,00 -6 181 452,00 0,00 1 354 998,00 At the beginning of the financial year -30 503,71 59 381,30 Additions -85 763,28 -89 885,01 -116 266,99 -30 503,71 -36 266,99 1 404 494,29 15 108 290,66 8 926 838,66 6 354 998,00 6 181 452,00 21 463 288,66 15 108 290,66 Retained profit (loss) 1 217 372,58 1 268 314,95 Profit (loss) for the financial year 2 238 160,91 6 793,63 -71 520,56 -57 736,00 -717 336,00 0,00 398 341,76 0,00 3 065 018,69 1 217 372,58 Unrestricted equity, total 24 528 307,35 16 325 663,24 Distributable funds 24 528 307,35 16 325 663,24 Restricted equity Share capital Share issue At the beginning of the financial year Additions Registered At the end of the financial year Translation difference At the end of the financial year Restricted equity, total Unrestricted equity Invested unrestricted equity reserve At the beginning of the financial year Additions At the end of the financial year Dividends paid Stock repurchase Corrections of previous accounting years’ result Accrued profits EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 35 COLLATERAL AND CONTINGENT LIABILITIES Liabilities and collateral, by balance sheet item and type of collateral Amount Collateral 20 412 000,00 - Liabilities to financial institutions 104 250,00 - Liabilities to shareholders 100 000,00 - 1 983 612,54 Some with collateral Specification of liabilities Bonds Other liabilities Changes in intangible rights A group company sold intangible rights during the financial year and received shares of the group´s parent company as a payment. The acquisition price of the shares was eliminated from the current assets in the consolidated balance sheet by booking the contra entry to the retained profit (loss) account. 36 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com ACCOUNTING PRINCIPLES OF FINANCIAL STATEMENTS The consolidated financial statements have been prepared in compliance with the Finnish Accounting Standards (FAS). The consolidated financial statements are based on actual costs, with the exception of financial assets, liabilities and derivative contracts booked at fair value. PRINCIPLES OF CONSOLIDATION Subsidiaries The consolidated financial statements include the parent company Euroloan Group Plc. Subsidiaries are companies controlled by the Group. All subsidiaries are wholly owned. Control exists when the Group holds over half of the voting rights or otherwise has control over the company’s financial management and operating policy decisions. Intra-group holdings are eliminated using the acquisition cost method. The acquired subsidiaries are included in the consolidated financial statements from the date that the Group obtained control. Intra-group transactions, receivables, liabilities, unrealized gains and profit distribution are eliminated in preparing the consolidated financial statements. Unrealized losses are not eliminated if they are due to impairment. The profit distribution for the financial year between owners of the parent company and minority shareholders is included in the income statement, and the minority share of equity is presented in the balance sheet as a separate item. The consolidated subsidiaries included in the consolidated financial statements are ELCF Sweden AB, Euroloan Finance AB, Euroloan Consumer Finance Sp.z o.o, Euroloan Consumer Finance Plc, Crédito Cobro Ltd, Crédito Cobro Capital Oy, Digna IT Oy, NoTie S.à r.l. and Euroloan S.A.. TANGIBLE ASSETS Property, plant and equipment are valued at actual cost minus accumulated depreciation and impairment losses. Other subsequent expenses are included in the carrying value of the property, plant and equipment only if it is probable that the future economic benefits that are attributable to the asset will benefit the Group and the cost of the asset can be measured reliably. Other repair and maintenance costs are expensed as incurred. Assets are depreciated as follows: • Machinery and equipment: outlay residue write-off • Art objects: no write-off The residual value of these assets and their useful lives are reassessed when the financial statements are prepared and, if necessary, adjusted accordingly to reflect any changes in the future economic benefits expected. Gains or losses on disposal or sale of property, plant and equipment are included under other business income or expenses. INTANGIBLE ASSETS TRANSLATION OF FOREIGN CURRENCY ITEMS The profit and financial position of the Group entities are measured using the currency of the primary economic environment in which each entity operates (“functional currency”). The consolidated financial statements are presented in euro, which is the functional and reporting currency of the parent company. EUROLOAN GROUP PLC The income statements of foreign Group companies are translated into euro using the average exchange rate for the period, and balance sheets are translated at the exchange rate on the balance sheet date. Translation differences arising from different rates in the income statement and balance sheet are reported in equity. Translation differences arising from eliminating the acquisition cost of foreign subsidiaries and the translation of the foreign subsidiaries’ accumulated equity subsequent to acquisition are reported in equity. When a subsidiary is divested entirely or partially, the cumulative exchange differences are included in the income statement under sales gains or losses. The Group’s main intangible assets are intellectual property rights related to information systems and goodwill. Intangible assets are recognized in the balance sheet only if it is probable that the expected future economic benefits that are attributable to the assets will flow to the Group and the cost of the assets can be meas- • ANNUAL REVIEW 2015 • www.euroloan.com 37 ured reliably. Intangible assets with finite useful lives are recorded in the balance sheet at historical cost, and amortization is recognized in the income statement on a straight-line basis over their known or estimated useful lives. Intangible assets include personnel costs from information system development projects and consultancy fees of external service providers. The depreciation period for intellectual property rights is fifteen years. ceeds the Group’s share of the net fair value of the acquired company on the date of acquisition. Goodwill is measured at historical cost less straight-line depreciation. The depreciation period is 20 years. The long period is justified because of the particularly longterm added value expected from the acquired companies, for example due to the receivable cash flows for years to come. The customer base of the companies is also expected to generate long-term income. Capitalization of expenses with long-term effects The Group regards as investments the expenses related to new customer acquisition for revolving credit limits, such as expenses related to sales, marketing, service deployment and other initial customer-related costs. These costs have been capitalized as expenses with long-term effects and they are depreciated according to a five-year depreciation schedule. Should the expected income related to these expenses end within the scheduled depreciation period, the remaining book value will be written off in full at once. Expenses related to geographical expansion are also regarded as long-term investments. As the Group establishes a new web service or office, the initial expenses related to that establishment, such as facilities and personnel expenses, are capitalized. These costs are capitalized as expenses with long-term effects and they are depreciated according to a five-year depreciation schedule. If the established service or office is closed within the scheduled depreciation period, the remaining book value will be written off in full at once. The above depreciation method is not applied for tangible assets, which have separate accounting principles for capitalization and depreciation. The Group considers expenses related to geographical expansion and service contracts with new customers as equivalent to the cost of a corporate acquisition or merger, which is why these expenses are capitalized in the same way as the goodwill from the acquisition of a company. Another basis for the capitalization of these expenses is that the Group sees the expenses as investments in new, long-term customer relationships, which are expected to generate income in the long term, rather than as expenses related to the daily running of the business. Development costs related to software and business processes are also capitalized in addition to other usual capitalized expenses. Due to the capitalized expenses, the net profit is bigger than it would be without capitalization. Intangible assets and expenses with longterm effects are capitalized with particular prudence. Goodwill Goodwill represents the amount of the cost that ex38 EUROLOAN GROUP PLC FINANCING COSTS Financing costs are recorded as expenses in the period in which they are incurred. Transaction costs directly related to the borrowing of funds and clearly attributable to a specific loan are amortized over the loan period. IMPAIRMENT OF TANGIBLE AND INTANGIBLE ASSETS At each balance sheet date the Group assesses whether there is any indication that an asset may be impaired. If any such indication exists, the asset’s recoverable amount is estimated. The recoverable amount of goodwill and intangible assets not yet available for use is also annually estimated, independent of any indication of impairment. The need for impairment is assessed at the level of cash-generating units, which in the case of Euroloan Group Plc is the subsidiary level. The recoverable amount is the higher of an asset´s fair value less divestment cost and its value in use. The value in use is calculated by estimating future net cash flows expected to be derived from the asset or cash-generating unit, and by discounting them to their present value using a pre-tax discount rate which reflects the market’s view on the time value of money and special risks related to the asset item. An impairment loss is recognized when the book value of the asset item exceeds the recoverable amount. In conjunction with this, the impaired asset´s useful life will be reassessed. The impairment loss is reversed if conditions have changed and the recoverable amount has changed after the impairment loss was recognized. Impairment losses recognized for goodwill are not reversed. EMPLOYEE BENEFITS Pension obligations Euroloan Group Plc has defined contribution plans. Contribution plan payments are recognized in the income statement in the financial year they are made. • ANNUAL REVIEW 2015 • www.euroloan.com All Euroloan Group Plc pension arrangements are financed through contributions to pension insurance companies. Contributions are made taking into account local country-specific provisions and practices. probable that the debtor is unable to repay the debt (based on insolvency and debt amount), are also written off at the end of the year. Current assets include periodized bond transaction fees. Remuneration In 2013, Euroloan Group Plc implemented an option-based incentive system for the entire personnel. The objective is to support the implementation of the Group’s strategy and to ensure profitable growth through personnel commitment. Cash and cash equivalents comprise cash in the Group’s bank accounts. LIABILITIES Bonds and debt securities are recognized at nominal value. Variable bond revenue shares are recognized at balance sheet date value. INCOME TAXES The income tax expense in the income statement consists of current tax based on the taxable profit for the period and deferred tax. Current tax is calculated on the taxable profit using the tax rate in force in each country. The resulting tax is adjusted by any tax relating to previous years. Deferred tax is calculated on all temporary differences between the carrying amount of an asset or liability in the balance sheet and its tax base. A deferred tax asset is recognized to the extent that it is probable that future taxable income will be available, against which a temporary difference can be utilized. Deferred tax is calculated by using the enacted tax rates prior to the balance sheet date. CURRENT ASSETS Derecognition of current assets occurs when the Group has lost the contractual right to cash flows or when it has substantially transferred the risks and rewards outside the Group. Current assets’ accounts receivables comprise fees accounted for the year which are not paid at the balance sheet date. Accounts receivables are written down if it is probable that the fee booked as accounts receivables will not be received. Loan receivables include lending receivables, including loan period fees. Of the receivables transferred to collection, only the capitalized amount transferred to collection is recognized. The amount includes the loan capital and the loan period fees and interest but not the falling due fee or reminder costs. Unpaid loan receivables are typically transferred to collection about 45 days after due date. Written-off receivables include loan receivables borrowed under criminal pretenses, and receivables where the debtor has died or entered debt restructuring. Overdue loan receivables, where it is deemed EUROLOAN GROUP PLC DESCRIPTION OF EUROLOAN GROUP PLC’S FINANCIAL REPORTING PROCESS The Board of Directors oversees the financial reporting process. The CEO and the CFO are responsible for controlling and ensuring the quality of the Group’s financial reporting. The Group prepares quarterly financial statements published via press release. The Board receives monthly financial reports for each business area. Accounting compiles financial reports per company partly based on business area financial data from operative systems. The veracity of the financial information from independent companies and the Group is ensured using various daily, weekly and monthly control procedures as well as matching and verification procedures. From the operative systems, information is regularly transferred to the financial administration systems. Financial administration ensures that all material is delivered and transferred to accounting. The accounts of all Finnish Group companies are included in the same accounting system, and the companies follow the same accounting principles. The accounts of the foreign subsidiaries are prepared by local accounting firms providing monthly accounting reports. Accounting is responsible for monitoring the Group’s financial development continuously, at both the Group and business unit level. The objective is to identify and highlight both success factors and development targets in time to allow for time to react on them. Accounting provides monthly reports of Group level development and future prospects to the Steering Committee and the Board of Directors. Development is assessed by comparing realized figures to the budget and a quarterly updated forecast for the rolling year. • ANNUAL REVIEW 2015 • www.euroloan.com 39 CORPORATE GOVERNANCE Euroloan Group Plc is a Finnish public limited company regulated by Finnish law and the company’s Articles of Association in its operations and obligations. The company’s Board of Directors is responsible for organizing the administration and business activities of the company according to the law and determines the company’s principles of corporate governance. We are committed to our values and strive to work in accordance with them every day. The company follows consumer protection laws and regulations, and the recommendations issued by consumer protection authorities. The Group’s foreign subsidiaries follow the laws and regulations of their respective countries and business 40 EUROLOAN GROUP PLC sectors, instructions of the supervisory authority for the respective company and the company’s Articles of Association. We follow the principles of openness, fairness and good service, and we are committed to this aim in all our activities. Our financers and investors are actively involved in business development, and we strive to provide all necessary information for them to make sound investment decisions. The company follows the reporting requirements of a public limited company, and is audited by PriceWaterhouseCoopers Oy (APA-community), responsible auditor Martin Grandell. • ANNUAL REVIEW 2015 • www.euroloan.com DECISION-MAKING The responsibility for administration and operations of Euroloan Group Plc is vested in the following governing bodies: • General Meeting of Shareholders company’s everyday business. The Board’s main duties include: • Setting long-term targets • Approving strategies • Board of Directors • Approving financial targets • CEO • Approving the organizational structure • Executive Steering Committee • Confirming the principles of incentive plans • Appointing the CEO General meeting of shareholders Ultimate decision-making is vested in the company’s General Meeting of Shareholders. The Shareholders’ Meeting is held once a year at a time determined by the company’s Board of Directors. The meeting must be held by the end of June each year, with an agenda assigned to it by law and the company’s Articles of Association. Proposals by shareholders are also decided upon in the meeting. The company’s Board of Directors call the General Meeting no earlier than two months and no later than one week in advance. • Deciding on the remuneration of the CEO • Overseeing the proper arrangements for accounting and financial management • Deciding on overall capital expenditure and significant individual investments • Approving operating principles for management and supervision • Overseeing the financial reporting process, and the quality and consistency of the information to be published Board of directors The Board of Directors (the “Board”) is responsible for the company’s administration and for the proper organization of the company’s operations. The Board supervises the operative management of the company, appoints and dismisses the CEO, and decides on the company’s strategy, investments, organization and finances. The Board ensures that the operations of the company are conducted appropriately, and that the company identifies, measures and manages the risks associated with its business. In accordance with good corporate governance, the Board also ensures that the company applies stated corporate values in its operations. The Board shall work in the best interest of the company and its shareholders. A board director does not represent the interests of the parties who have proposed his or her election as director. The Shareholders’ Meeting elects the members of the Board of Directors. The Board comprises between one and ten members and at least one deputy if there are fewer than three board members. Members of the operative management also attend the Board meetings when necessary. The Board has adopted its own working procedure and evaluates its own performance and actions each year. Board members take an active role in the EUROLOAN GROUP PLC • Evaluating the competence, independence and work of the auditor • Evaluating internal control and risk management processes • Evaluating compliance with relevant legislation and regulations The Board also monitors the financial situation and development of the company. Additionally, the Board is responsible for evaluating and developing the competitiveness of the company’s incentive plans, preparation of remuneration and appointment matters relating to the CEO, charting successors to the CEO and members of Executive Steering Committee, and deciding on the salaries and other benefits of the members of corporate management. CEO The Board of Directors appoints the company’s CEO, who is responsible for managing the company’s business in accordance with the Finnish Limited Liability Companies Act, the Articles of Association and the instructions issued by the Board of Directors. The CEO leads the company’s Executive Steering Committee. • ANNUAL REVIEW 2015 • www.euroloan.com 41 Company’s steering committee Euroloan Group Plc has a Executive Steering Committee, the main task of which is to assist the CEO in corporate operative management and business planning. The Steering Committee’s other duties include the preparation, follow-up and monitoring of financial and business decisions, as well as business development. The Executive Steering Committee meets regularly. Members of the Executive Steering Committee are appointed by the Board of Directors at the proposal of the CEO. The company’s Executive Steering Committee comprises four to eight members, and the areas of responsibility of members of the Executive Steering Committee correspond to their respective positions in the company. The Group has a set of internal instructions and policies, including the following examples: Compliance • Compliance Manual and Guidelines • Consumer Protection Policy • Ethical Rules and Guidelines • Information Security Policy • Outsourcing Business Policy • Instruction for Measures Against Money Laundering and Financing of Terrorism Audit Under its Articles of Association, the company has one auditor, which is usually an Authorized Public Accountant (APA) audit firm. The Shareholders’ Meeting elects the auditor for one year at a time. In the statutory audit, the auditor audits the accounting records, financial statements and administration of the company. The responsible auditor also audits the Group. From 2013, Euroloan is audited by PricewaterhouseCoopers Oy, responsible auditor Martin Grandell (APA). The previous auditor was Authorized Public Accountant (APA) audit firm Nexia Tilintarkastus Oy, responsible auditor Juhani Loukusa (APA). INTERNAL OPERATING PRINCIPLES AND CONTROL SYSTEMS The objective of the Group’s operating principles is to strengthen the commitment to financial and other goals and to minimize internal business risks. • Instruction for Handling Conflicts of Interests Risk management • Business Continuity and Contingency Planning • Risk Policy • Liquidity Risk Management Guidelines • Credit Risk Management Guidelines • Disaster Recovery Plan • Internal audit guidelines Remuneration principles The remuneration of the company’s management is made up of a fixed salary, an annual bonus and longterm incentive plans such as pension benefits and share bonuses. The Board of Directors decides on the remuneration of the CEO. The Board is responsible for executive remuneration plans and for approving the salaries and other benefits. The Board of Directors approves the terms and conditions of long-term incentive plans and the principles of profit sharing. Appointments within the Group comply with the grandfather principle, whereby the superior of the person proposing the appointment approves all appointments, as well as the salary and other terms related to such appointments. Euroloan Group Plc has a long-term bonus system for key personnel. 42 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com RISK MANAGEMENT GENERAL Anyone considering investing in Euroloan Group Plc is recommended to review all of the risk factors described below. The description contains estimates of the current state and future development of the Group which carry risks and uncertainties. Investors should be aware of these when making their investment decisions. Estimates, risk descriptions and listed uncertainties are prepared by the Group’s Board and management and are based on the information available to the Board and management at the time of preparation. The Group’s management and Board strive to update relevant changes to the Group’s risks without delay in order to keep the risk description current. If realised, the risks may have a negative impact on the Group’s business operations and financial position and the value of the business operations, decreasing the value of the Group’s issued shares and securities. The Group aims to prevent risk where possible and to min- STRATEGY BUSINESS PROCESSES imise the impact of any risks realised within its risk management. Euroloan applies state-of-the-art corporate risk management models and methodologies as part of its strategic planning, business development and daily operations. The aim of Euroloan’s risk management process is to limit the total risk exposure of the company to an acceptable level while optimising the risk/return ratio. Due to the nature of Euroloan’s business, particular emphasis is placed on analysing and managing credit risk and on managing total risk exposure. Advanced risk metrics are used in analysis to form an accurate company risk profile. The company management and the Board of Directors monitor risk exposure. RESOURCES & ORGANISATION RISK MANAGEMENT Risk Management Development Risk Strategy Risk Policy & Manual Organisation & Responsibility Risk Management Activities Shareholder Value Expectations Financial Risk Appetite and Limits Corporate Governance Principles Strategy Policy Limits Organisation Responsibility Approved processes and tools Decision-making structure Alternates and Security Supervision and Risk Control Risk Management Tools and Systems Risk Management and Control Procedures Business and Hedging procedures Figure 1: Group risk management framework EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 43 RISK MANAGEMENT STRUCTURE Proper risk management is a working combination of identification, analysis, management, control and supervision of risk, along with the continuous documentation of activities for audit and quality control purposes. The principles for the identification, analysis and management of the main risk areas are linked to the properties of each risk, whereas the control and supervision of each risk is linked to the organisation, authorisation, supervision and responsibilities. Risk Management is an integral part of the strategic and operational management framework of Euroloan Group. The risk management is structured based on the separation of responsibilities and duties as described in the “Three lines of defence” table below. Euroloan Group – Three lines of Defence in Risk Management 1st LINE OF DEFENCE 2nd LINE OF DEFENCE 3rd LINE OF DEFENCE Risk Ownership Risk Control Risk Assurance Owners Owners Owners CEO Risk Control Internal Audit Business Management Compliance External Audit Risk Management Team Risk Committee Board of Directors Responsibilities Responsibilities Responsibilities Day-to-day decisions regarding risk management of business risks* Oversight and challenge to the internal control framework used in 1st line Independent periodic checking that the internal controls are effective and appropriate Ultimate ownership, responsibility and accountability for identified risks Continuous monitoring of the consequences of business decisions in relation to predetermined risk appetite Ensuring that risks have been identified, monitored and mitigated in 1st and 2nd line Mitigation of risk for the whole organisation and business units Monitoring of adherence to limits Checking that laws and regulations are followed Monitoring of risks within decided limits Advice to the Board (Risk Committee), Managing Director, business management Ensuring that policies have been effectively implemented Control breakdown or noncompliant activities are reported upwards Challenge 1st line risk reporting (* risk limits are set by the Risk Committee or Board of Directors) Produce risk reports to 1st line Table 1: Three lines of defence: the main principles of risk management 44 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com The following risk management decision-making structure illustrates the Group’s risk management organisation: Risk Management Structure 3rd Line of Defence Shareholders’s meeting External Audit 2nd Line of Defence Board of Directors Risk Committee 1st Line of Defence Business Management Risk Management Internal Audit 2nd Line of Defence Risk Control Compliance Figure 2: Risk management organisation Board of directors The Board of Directors of the company is responsible towards the company’s owners (the annual shareholders’ meeting) and regulatory authorities for the entire business of the company. Risk management falls under the responsibility of the Board. The Board has the principal responsibility to ensure that regulations, good corporate governance and sound business practices are followed in all of the Group’s business operations. The Board also sets guidelines and limits for risk management. CEO The CEO is responsible for daily operations being carried out in accordance with the instructions and directives issued by the Board of Directors. The Board appoints and discharges the CEO and oversees the CEO’s actions. The CEO may only take actions which are unusual or sizable considering the size and nature of the company’s business with the permission of the Board. The CEO is responsible for making sure that the accounting methods employed by the company are legal and that financial matters are managed in a reliable way. In the company’s risk management, the operational management led by the CEO is responsible for the daily operations and activities in the company, without EUROLOAN GROUP PLC the right to make decisions about risk levels. The operational management has the right to view but not decide upon internal controls and documentation, and is responsible for implementing daily risk management. Risk management Risk management is operated by the Risk Management Team, led by the company’s Risk Manager. Decisions regarding risk management and changes to it are prepared by the Risk Management Team, which puts them forward to the Risk Committee appointed by the Board. The Risk Management Team regularly monitors and assesses whether the company’s risk guidelines and instructions are suitable and effective, and assesses what measures need to be taken to address potential deficiencies. Any decisions are made by the Risk Committee or the company’s Board of Directors. Risk control The Risk Control function shall analyse and report without delay to the Risk Committee, the Risk Management Team and the company’s operative management and internal audit any significant deviations from set guidelines or limits which may lead to significant changes in the company’s internal risk level. Reporting is done according to an agreed process and is documented in a way that facilitates the control and audit of analysis results. • ANNUAL REVIEW 2015 • www.euroloan.com 45 Internal audit An internal auditor, who is independent of the operational functions in the company, regularly assesses internal processes, decisions and controls, and reports any findings, along with improvement suggestions, directly to the company’s Board of Directors. Internal audit services may also be provided by a third-party provider (audit company), which is independent of the company’s external auditors. Audit The company’s external auditors audit the entire business, with complete insight into reporting, decisions made and documentation. The auditors are responsible to the company’s shareholders and regulatory authorities. The external audit is carried out on a continuous basis (i.e. process audit) and for the company’s annual review. operations, please refer to the company’s website or this document. The company’s trade secrets are not available, neither are any e.g. third-party ratings or recommendations concerning the company’s share or creditworthiness. The Group’s risk exposure mainly consists of the following risks: • Strategic risk and business risks • Operational risk • Financial risk • Liquidity risk • Credit risk • Market risk RISKS ASSOCIATED WITH THE COMPANY General - Exchange rate risk - Interest rate risk The company is the parent company of a wholly owned Group with the same name. For more information about the Group’s and the companies’ Euroloan Group Risk Structure Total Risk Operational Risk Financial Risk Business and External Risks Credit Risk Market Risk Liquidity Risk Exchange rate Risk Interest rate Risk Figure 3: Group risk structure 46 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com The identified risks and the principles for their management within Euroloan Group are described below. Strategic risk and business risk Strategic risk and business risk comprise the cost risk associated with a company choosing the wrong business strategy or failing to adapt the business to a new operating environment, such as changes in the regulatory environment affecting the company. Internationalisation The company is expanding its international operations, and there are risks involved in foreign operations. The company has decided to proceed cautiously in other markets and to minimise its foreign obligations so that they have no immediate significant impact on the volatility of the business operating profit. Due to the small size of the Finnish market, the relative volume of domestic business operations may decrease significantly in the long run. In the long term, this should mitigate concentration risks related to a single market. The following risks relate to the operating environment: • Regulatory and legislative risk (the effect on future profitability and/or cash flows) • Competition • Cyclical risk (business cycle) • Access to the investment and lending market • Market liquidity Operational risk Operational risk is defined as the risk of financial or reputational loss due to insufficient or deficient internal processes, systems, human error, external incidents or compliance issues. Legal risk is defined as the risk of financial loss or sanction due to insufficient knowledge about laws and regulations or insufficient documentation or control of contractual issues. Operational risks include the following main areas: If realised, strategic risks may lead to losses, competitive disadvantage or a reduction in capital adequacy, for example. These risks may also lead to reputation risk, i.e. the risk that the company’s reputation and trademark are adversely affected. Strategic risks are managed mainly through normal business planning and updating the company’s strategic market positioning. Capital and pricing buffers reduce the business sensitivity to temporary disturbances such as market function disturbances (market liquidity). The company’s CEO and Board of Directors are responsible for the company strategic development and adaptation to regulatory changes in the market, and for the proper monitoring of the company’s market position. The Board and the CEO are also responsible for the company’s communication strategy and oversight of business activities. • Personnel risk • System risk • Process risk • External risk (crime, other events) Other operational risks can usually be traced back to these main risk drivers, as operational risks depend mostly on decisions made by people or on structural risks in systems and business processes. Operational risks are managed and mitigated in the company through the following measures: • Proper governance based on documentation stating mandate, responsibility and reporting lines • Clear and comprehensive risk reporting Regulatory environment Regulation concerning the Group’s business areas has increased in Finland and Sweden. The company aims to predict forthcoming regulatory changes that can have a significant effect on business operations and profitability. Changes are typically known about well in advance. The company has assessed the regulatory environment of other countries and is adjusting its activities to comply with the changing regulations in countries where business operations will be conducted. • Follow-up and quality control of systems and processes • Oversight, including incident reporting and incident follow-up routines • A functioning decision-making structure and appropriate incentives • Competence development for company employees EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 47 Intra-Group transactions Significant business transactions between the Group companies are possible. These include the sale of receivables and lending within the Group. The transactions are conducted in the same way as with external parties. Therefore, the interest rate used in lending within the Group is the same as that used in external financing. For sales of receivables portfolios, the market price is used. Corporate governance and reputational risk The company’s dependency on key personnel has been actively mitigated through the recruitment of experts and operational and administrative management, and through appointing professionals to the company’s Board of Directors. The aim is to bring the company’s administration to the level of best in class, thus reducing administrative risk. The consumer credit and collection business have received a great deal of publicity. The company takes consumer protection and customer interests seriously. The principles and values of sustainable development are applied as strict, publicly declared policy guidelines. The company’s guidelines and policies regarding ethics, the environment, risk management, consumer protection and information on how to avoid debt problems are available on the company’s website in accordance with the principles of good corporate governance. The Group companies apply reasonable pricing that may limit the company’s profit but is in line with the company’s strategy emphasising sustainable business operations. As stated in the open pricing principles for consumer services, Euroloan publishes its current price lists online for each service and market area. Depreciation and impairment The Group companies have assets in three main forms: cash, the receivables portfolio and business-critical information systems. For impairment of the receivables portfolio, see “Credit risk” on page 49. The Group or its wholly owned subsidiaries own all intellectual property rights to its core business systems. The development costs of these systems have been capitalised in the consolidated balance sheet as intellectual property rights in non-current assets. Investments are depreciated according to plan and generally accepted accounting principles. Due to changes in business operations, regulation and the business environment, continuous investments are required to maintain the systems’ operational capacity. Major changes in the business environment may 48 EUROLOAN GROUP PLC increase the need for investments and funding for investments. Financial risk Liquidity risk The Group operates in capital-intensive business sectors. Loans, for example, are paid out in cash. This requires liquidity management and the company having the cash available prior to the loan being granted. Liquidity risk is the risk that the company cannot at some point generate sufficient cash flows to meet outgoing cash flows to customers or to meet other obligations that demand liquidity. Liquidity risk normally arises when the cash flows from operations are not balanced. A sufficient payment readiness can be achieved and maintained, for example, by keeping a sufficient amount of cash or equivalent means or liquid resources immediately available, or by matching payments and maintaining a stable and well-diversified funding base. The Group companies’ external capital is mainly in the form of bonds, credit lines and partly in the form of mainly fixed-term private or corporate loans. Funding is also derived from the sale of receivables. Should an issue of new bonds fail, the Group may have additional funding sources and backup facilities available. Should these also fail, the company could potentially experience liquidity problems. • ANNUAL REVIEW 2015 • www.euroloan.com Of the risk factors, availability of capital is the most important with regard to business growth potential. Since most of the business costs are fixed costs, greater business volume increases profitability. Correspondingly, costs must be cut if sufficient capital is not available. There is a refinancing risk associated with the company’s business operations; that is, a risk that the company is unable to acquire sufficient capital at reasonable terms to be able to continue business activities. The company’s liquidity risk is managed through set limits that are continuously monitored and reported to the company’s operational management. The company’s Board of Directors has also set out what should be done at certain threshold amounts regarding liquidity. There are several ways of managing the company’s liquidity and related risks: • A varied and sufficient base of external funding and additional backup facilities • Selling receivables to release funds for operations • Liquidity buffer – the last resort for hedging against unexpected fluctuations in cash flows is to keep an adequate buffer in the company’s bank accounts • Limitation of lending operations • Including clauses in lending contracts on partial or full recall of loans in case liquidity falls below permitted limits • Increasing cost of financing • Steering contract clauses • Other financing sources Liquidity risks can be prevented through planning and control. Proper planning of future cash flows and funding needs is the best way to avoid liquidity risks. Cash needs are planned long term (on a monthly and yearly basis) through the budgeting process, forecasting and customer analysis. In the short term, adequate liquidity is reserved on a daily and weekly basis in the correct accounts. Credit risk Credit risk is a core risk in the Group’s business sector. For unsecured consumer loans, for instance, it is likely that some debtors will not be able to repay the credit in full and on time. EUROLOAN GROUP PLC Credit risk arises in lending operations, investments and other business operations where future incoming cash flows are expected from counterparties. The company manages credit risk through careful counterparty screening (secure identification, control of repayment ability), spreading the counterparty risk across many counterparties, and continuous extensive analysis of the credit portfolio and payment performance. Reliable valuation of receivables and credit pricing are important factors in managing credit risks. An adequate margin is required to cover operative cost, financing cost and credit risk as well as other risks. This helps in managing potential variation in counterparties’ payment behaviour. Spreading the credit risk across tens of thousands of counterparties (consumer receivables) gives a stable level with little variance in total credit risk levels. Risks related to creditworthiness and payment behaviour have been taken into account in pricing (cf. insurance operations where the amount of claims paid affects the price of premiums). Therefore, the credit risk is mainly due to unexpected variation in customers’ ability to meet their payment obligations. Independent of general economic trends, the payment behaviour of the customer base as a whole has not changed in an unanticipated way during the company’s existence. To assess the credit risk and set credit limits, a risk assessment is made before lending, including the customer’s credit rating and financial situation, cross-referenced with earlier behaviour statistics and other factors. The thresholds are set by the company’s Board of Directors or the Risk Committee upon authorisation by the Board of Directors. The utilisation rate for credit limits is continuously followed up. Credit risks are continuously analysed, and the Company’s Credit Committee has defined credit limits and principles for lending. Due to the automatic loan system in use, extremely few exceptions from the set limits and rules are made. Through analysis and continuous improvements in customer selection, the probability and effects of credit risks have been decreased significantly from the beginning of operations. Before the purchase or sale of receivables, the receivables portfolio in question is analysed in detail. The transaction price is calculated based on expected portfolio cash flows. If a debtor in collection is found to be permanently insolvent in court proceedings, the debt receivable is booked as a credit loss. Receivables that the company deems unrecoverable can also be booked as credit losses. For receivables booked as credit losses, the collection process can be continued or the receivables can be sold to another company (typically at a price less than the nominal value). • ANNUAL REVIEW 2015 • www.euroloan.com 49 Interest rate risk Euroloan’s funding is secured at a fixed or variable interest rate, as are the company’s loan receivables. This means that through balancing both sides correctly, the interest rate risk is minimal. Major changes in the general interest rate may affect the company’s profitability. The changes must be very large to have an impact on operations, meaning that the operational interest rate sensitivity is rather small. Interest rate risk arises mainly from depositing surplus cash in banks which have a lower interest rate than other investment options (such as lending operations). At the same time, this is the cost of limiting liquidity risks in the company, so the risks have to partly be weighed against each other to achieve a sustainable level for both. Exchange rate risk The Group has assets in several countries with different currencies. Currency exposure mainly comes from • capitalisation and liquidity management in foreign currencies (mainly EUR, SEK and PLN). • accepting and repaying deposits in different currencies. • procurement of receivables in different ly in the same direction over a long period of time. Capitalisation should be made in the currency that has the largest expected exposure (i.e. if assets are denominated mainly in euro, equity input will also be made in euro). SPECIFIC RISKS ASSOCIATED WITH OTHER GROUP COMPANIES Euroloan Consumer Finance Plc Euroloan Consumer Finance Plc is the Group’s largest subsidiary by operating volume, having a significant impact on the risks and performance of the entire Group. A separate risk description for Euroloan Consumer Finance Plc is available on the company’s website. The description also includes the risks for Euroloan Consumer Finance Plc’s subsidiaries. Crédito Cobro Ltd Compliance The collection business of the company is regulated and subject to licence. Regulatory risk in this business is significant and has been partly realised through a decrease in the maximum allowed debt collection expenses. Future regulatory changes may have a significant effect on business operations and profitability. The company actively monitors regulatory changes with the aim of predicting and preparing for future changes affecting the operations well in advance. Changes are typically known about well in advance. currencies. • corporate loans in different currencies. Using different currencies does not automatically mean exposure to exchange rate risk. Exposure arises when assets and liabilities in different currencies do not match, leading to an open currency position for the company. A nominal exchange rate risk also arises in accounting when assets in a foreign currency are calculated in the accounting currency, and when future business transactions are stated in a foreign currency which is not the accounting currency. Euroloan does not actively seek exchange rate risk exposure to make a profit, but seeks to limit the risk. The company manages exchange rate risks mainly through balancing funding in different currencies with the business operation volumes. To limit the exchange rate risk exposure, derivatives can also be used to fix exchange rates. As a last resort, currency risk can also be managed through additional capital injection. This can be done if exchange rates change significantly and continuous50 EUROLOAN GROUP PLC As part of the mitigation of regulatory risk, operations have been adapted to comply with regulations and costs have been cut to minimise profitability impact. The company has assessed the regulatory environment of other countries and will make any changes necessary to comply with regulations in countries where it intends to do business. Systems Modern debt collection requires functional information systems. Automation reduces relative cost as volumes increase. The company has invested significantly in modern collection systems and related services. There is an investment risk associated with a low usage volume. The risk is mitigated by the fact that some of the collection systems developed can be utilised in other Group business areas. Risks associated with system usability have been mitigated through good quality control, testing and a sensible choice of platforms. Customers The typical delay between the collection service sales efforts and the customer agreement causes a volume • ANNUAL REVIEW 2015 • www.euroloan.com RISKS ASSOCIATED WITH INVESTING IN THE COMPANY Credit risk Bonds and other investment products issued by the company do not include security of capital or separate collateral. Therefore, the investment products are associated with issuer credit risk. This means that the investor may lose the invested capital entirely or partly in the event of a company credit transaction such as a serious payment default, debt restructuring or bankruptcy, for example. Issuer risk The repayment of invested capital and profit carry a risk relating to the issuer’s repayment ability. risk. Another risk associated with customers is upfront costs. On the other hand, customers typically have long-term agreements that last several years. Efforts to improve customer satisfaction also reduce the risk of losing customers. The company’s goal is to offer its customers agreements that comply with industry standards, protect both parties and follow fair business practice. NoTie S.à r.l. A subsidiary incorporated in Luxembourg of Euroloan Group Oyj, NoTie S.à r.l. develops finance and collection systems and sells system licences. Operational risks are associated with the above systems. NoTie’s operations are very long-term and capital-intensive, causing investment profitability risks. NoTie invests in high-quality systems. System-related risk management is partly built on in-house system development expertise and capacity. Euroloan S.A. A subsidiary incorporated in Luxembourg of Euroloan Group Oyj, Euroloan S.A. is applying for a banking license in Luxembourg. The company’s risks are limited to the application costs until launching operations after a possible approval. The risk section related to Euroloan S.A. will be updated at that time. With the company being the issuer, the issuer risk is comparable to the issuer credit risk associated with bonds (see “Credit risk”). Issuer risk refers to the risk of the issuer becoming insolvent and unable to meet its obligations. The investor may risk entirely or partly losing the invested capital and potential profit. Secondary market and liquidity risk Secondary market risk refers to the risk that when the investor sells the investment before the agreed maturity date, the price may be higher or lower than the nominal value. In this case, the investor may not get back the entire capital invested. Bonds or other investment products issued by the company are primarily intended to be held until their respective maturity date. However, bonds may be sold before their maturity dates. The issuer will have no obligation to repurchase, but a third party can do so. In this case, the value of the investment loan may be lower or higher than its subscription price. The market price is affected by changes in market rates of interest, among other matters. Selling the loan before its agreed maturity date also carries a liquidity risk, meaning that it may be difficult to find a buyer for the loan or that the price offered is lower than the actual value. Major market fluctuations, the closing of trading venues or technical problems may affect the secondary market. Taxation Digna It Oy A subsidiary of Crédito Cobro Oy, Digna IT has insignificant operations and therefore small related risks. Digna IT Oy holds some Euroloan Group Oyj A-shares and changes in their market value could affect the financial situation of the company. EUROLOAN GROUP PLC Any taxes related to investments in Euroloan are paid by the investor. Tax legislation and local taxation may change, which may have adverse effects for the investor. In isolated cases, investors would be well advised to seek advice from their tax consultant or tax authority. • ANNUAL REVIEW 2015 • www.euroloan.com 51 PARENT COMPANY’S FINANCIAL STATEMENTS INCOME STATEMENT 1.1.–31.12.2015 1.1.–31.12.2014 6 610 208,68 4 911 565,27 1 953,88 660,50 External services -256 572,31 -67 051,85 Total -256 572,31 -67 051,85 -2 138 034,59 -1 871 102,48 -399 082,72 -331 399,76 -67 842,71 -62 484,12 -2 604 960,02 -2 264 986,36 Planned depreciation -2 394,59 -3 192,79 Total -2 394,59 -3 192,79 Other operating costs -1 151 950,30 -1 066 709,48 OPERATING PROFIT (LOSS) 2 596 285,34 1 510 285,29 1 114 427,93 178 686,65 187 274,48 313 856,61 1 301 702,41 492 543,26 TURNOVER Other operating income Materials and supplies Personnel costs Salaries and benefits Social security costs Pension costs Other social security costs Total Depreciation and impairment Financial income and expenses Other interest and financial income From Group companies From others Total Interest and other financial expenses To Group companies 0,00 -5 547,84 To others -3 384 441,86 -1 667 761,06 Total -3 384 441,86 -1 673 308,90 -2 082 739,45 -1 180 765,64 513 545,89 329 519,65 -30 421,18 4 606,14 483 124,71 334 125,79 Total PROFIT BEFORE APPROPRIATIONS AND TAXES Income taxes PROFIT (LOSS) FOR THE FINANCIAL YEAR 52 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com BALANCE SHEET 31.12.2015 31.12.2014 Other longterm expenditure 144 316,41 0,00 Total 144 316,41 0,00 Machinery and equipment 7 183,78 9 578,37 Other tangible assets 2 500,00 2 500,00 Total 9 683,78 12 078,37 Holdings in Group companies 37 949 287,92 26 032 291,09 Total 37 949 287,92 26 032 291,09 38 103 288,11 26 044 369,46 Other current assets 0,00 624 000,00 Total 0,00 624 000,00 26 528,00 39 976,48 10 686 939,51 5 566 827,86 Loan receivables 2 191,54 549 780,15 Other receivables 71 305,66 167 994,58 0,00 213 998,00 324 383,69 486 600,21 11 111 348,40 7 025 177,28 3 042,65 2 000 861,09 11 114 391,05 9 650 038,37 49 217 679,16 35 694 407,83 ASSETS NON-CURRENT ASSETS Intangible assets Tangible assets Investments NON-CURRENT ASSETS, TOTAL CURRENT ASSETS Receivables Short-term Sales receivables Receivables from Group companies Unpaid shares Accrued income Total Cash in hand and at bank CURRENT ASSETS, TOTAL ASSETS, TOTAL EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 53 31.12.2015 31.12.2014 80 000,00 80 000,00 0,00 1 354 998,00 20 806 677,65 14 451 679,65 -532 170,96 -43 443,36 483 124,71 334 125,79 20 837 631,40 16 177 360,08 Bonds 0,00 18 376 000,00 Total 0,00 18 376 000,00 20 112 000,00 0,00 554 801,95 264 953,21 6 435 996,83 10 968,56 Other liabilities 740 677,28 431 367,19 Prepayments and accrued income EQUITY AND LIABILITIES EQUITY Share capital Share issue Invested unrestricted equity reserve Retained profit (loss) Profit (loss) for the financial year EQUITY, TOTAL LIABILITIES Long-term Short-term Bonds Accounts payable Liabilities to Group companies 536 571,70 433 758,79 Total 28 380 047,76 1 141 047,75 LIABILITIES, TOTAL 28 380 047,76 19 517 047,75 49 217 679,16 35 694 407,83 EQUITY AND LIABILITIES, TOTAL NOTES TO THE PARENT COMPANY’S FINANCIAL STATEMENTS PREPARATION OF THE FINANCIAL STATEMENTS Valuation principles and methods The company’s non-current assets are valued at their variable acquisition cost. Asset type Depreciation method/ percentage Machinery and equipment outlay residue write-off 25% Periodization principles and methods The acquisition cost of fixed assets subject to wear and tear owned by the company is written off according to a prepared plan. 54 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com INCOME STATEMENT Financial income and expenses 2015 2014 1 114 427,93 178 686,65 187 274,48 313 856,61 1 301 702,41 492 543,26 0,00 -5 547,84 To others -3 384 441,86 -1 667 761,06 Total -3 384 441,86 -1 673 308,90 -2 082 739,45 -1 180 765,64 2015 2014 0,00 0,00 Additions 144 316,41 0,00 Book value at the end of the financial year 144 316,41 0,00 2015 2014 9 578,37 12 771,16 Additions 0,00 0,00 Reductions 0,00 0,00 -2 394,59 -3 192,79 7 183,78 9 578,37 2015 2014 At the beginning of the financial year 80 000,00 80 000,00 At the end of the financial year 80 000,00 80 000,00 At the beginning of the financial year 1 354 998,00 0,00 Additions 5 000 000,00 7 536 450,00 -6 354 998,00 -6 181 452,00 0,00 1 354 998,00 80 000,00 1 434 998,00 Other interest and financial income From Group companies From others Total Interest and other financial expenses To Group companies Financial income and expenses, total ASSETS Other long term expenses Book value at the beginning of the financial year Machinery and equipment Book value at the beginning of the financial year Planned depreciation Book value at the end of the financial year LIABILITIES Specification of equity Restricted equity Share capital Share issue Transfered to Invested unrestricted equity At the end of the financial year Restricted equity, total EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com 55 UNRESTRICTED EQUITY Invested unrestricted equity reserve At the beginning of the financial year 14 451 679,65 8 270 227,65 6 354 998,00 6 181 452,00 20 806 677,65 14 451 679,65 Retained profit (loss) 290 682,43 14 292,64 Profit (loss) for the financial year 483 124,71 334 125,79 Dividends paid -71 520,56 -57 736,00 -717 336,00 0,00 Corrections of previous accounting years’ result -33 996,83 0,00 Accrued profits -49 046,25 290 682,43 Unrestricted equity, total 20 757 631,40 14 742 362,08 Distributable funds 20 757 631,40 14 742 362,08 Additions At the end of the financial year Stock repurchase VAT corrections for years 2012-2014, total of EUR 33 996,83, are included in the Corrections of previous accounting years’ result. Information on a reporting entity that is part of the Group Subsidiaries Euroloan Consumer Finance Plc, domicile Helsinki, is wholly owned by Euroloan Group Plc. Crédito Cobro Ltd, domicile Helsinki, is wholly owned by Euroloan Group Plc. NoTie S.à r.l., domicile Luxembourg, is wholly owned by Euroloan Group Plc. Euroloan S.A., domicile Luxembourg, is wholly owned by Euroloan Group Plc. Group financial statements have been consolidated in accordance with the current Accounting Act and prepared by the acquisition cost method. The consolidated financial statements are available at Euroloan Group Plc at Energiakuja 3, 00180 Helsinki, Finland. Receivables from Group companies 31.12.2015 31.12.2014 Sales receivables 7 109 921,93 3 017 911,28 Accrued income 134 235,10 1 305,68 Loan receivables 3 203 649,34 2 544 000,00 239 133,14 3 610,90 10 686 939,51 5 566 827,86 31.12.2015 31.12.2014 6 435 996,83 8 967,01 0,00 2 001,55 6 435 996,83 10 968,56 Other receivables Total Liabilities to Group companies Other liabilities Prepayments and accrued income Total 56 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com GUARANTEES AND COMMITMENTS Leasing agreement commitments 2015 2014 Due next financial year 84 983,51 13 941,94 Due at a later date 75 076,44 129 369,43 160 059,95 143 311,37 2015 2014 87 049,86 87 049,86 2015 2014 45 051,36 45 051,36 2015 2014 43 38 213 038,62 199 473,10 Total Rental commitments Next financial year Other commitments Rent security deposits paid INFORMATION ON PERSONNEL AND MEMBERS OF GOVERNING BODIES Average number of employees Management’s salaries and benefits COMPANY SHARES Share capital by types of share and Articles of Association’s main provisions regarding the types of share Series No. of shares Euro Votes/pcs A-series 16 165 654 19 550 249,65 1 B-series 153 892 296,00 0 C-series 73 444 132,00 0 Owners of B- and C-series shares are paid fixed monthly dividend but no other dividend. Board’s proposal on measures concerning the profit for the financial year SHARE ISSUES 225 833 A-series shares that were subscribed in 2014 and had not been paid in full by the year end 2014 were registered in 2015 and booked as equity. On 16.10.2015 657 894 new A-series shares were subscribed. The subscription price has been dis-bursed to the company’s account and has been registered and booked as equity. EUROLOAN GROUP PLC Distributable funds in the financial statements amount to EUR 20 757 631,40 of which the profit for the financial year is EUR 483 124,71. No material changes have occurred in the company’s financial position following the end of the financial year, based on section 13(2) of the Limited Liability Companies Act. During the financial year the company has paid dividends to B- and C-series shares total amount of EUR 71 520,56. The Board proposes that no dividend is paid to A-shares. • ANNUAL REVIEW 2015 • www.euroloan.com 57 SIGNATURES TO THE FINANCIAL STATEMENTS 58 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com AUDITOR’S REPORT 59 60 EUROLOAN GROUP PLC • ANNUAL REVIEW 2015 • www.euroloan.com AUDITOR’S REPORT (TRANSLATION) Auditor’s Report (Translation) To the Annual General Meeting of Euroloan Group Oyj We have audited the accounting records, the financial statements, the report of the Board of Directors and the administration of Euroloan Group Oyj for the year ended 31 December, 2015. The financial statements comprise the consolidated balance sheet, income statement and cash flow statement and notes to the consolidated financial statements, as well as the parent company’s balance sheet, income statement, cash flow statement and notes to the financial statements. Responsibility of the Board of Directors and the Managing Director The Board of Directors and the Managing Director are responsible for the preparation of financial statements and report of the Board of Directors that give a true and fair view in accordance with the laws and regulations governing the preparation of the financial statements and the report of the Board of Directors in Finland. The Board of Directors is responsible for the appropriate arrangement of the control of the company’s accounts and finances, and the Managing Director shall see to it that the accounts of the company are in compliance with the law and that its financial affairs have been arranged in a reliable manner. Auditor’s Responsibility Our responsibility is to express an opinion on the financial statements, on the consolidated financial statements and on the report of the Board of Directors based on our audit. The Auditing Act requires that we comply with the requirements of professional ethics. We conducted our audit in accordance with good auditing practice in Finland. Good auditing practice requires that we plan and perform the audit to obtain reasonable assurance about whether the financial statements and the report of the Board of Directors are free from material misstatement, and whether the members of the Board of Directors of the parent company or the Managing Director are guilty of an act or negligence which may result in liability in damages towards the company or whether they have violated the Limited Liability Companies Act or the articles of association of the company. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements and the report of the Board of Directors. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation of financial statements and report of the Board of Directors that give a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the company’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements and the report of the Board of Directors. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Basis for Qualified Opinion As stated in the Note ”Other operating income” the profit from the sales of own shares is presented as Other operating income in the income statement. According to our understanding this is not in accordance with good accounting practice. If the profit would have been presented in the Reserve for invested unrestricted equity as required, the profit for the period would have decreased by 1.073.903,27 euros and the Reserve for invested unrestricted equity would have increased by 1.073.903,27 euros. Qualified Opinion In our opinion, except for the effects of the matter described in the Basis for Qualified Opinion section of our report, the financial statements and the report of the Board of Directors give a true and fair view of both the consolidated and the parent company’s financial performance and financial position in accordance with the laws and regulations governing the preparation of the financial statements and the report of the Board of Directors in Finland. The information in the report of the Board of Directors is consistent with the information in the financial statements. PricewaterhouseCoopers Oy, Authorised Public Accountants, P.O. Box 1015 (Itämerentori 2), FI-00101 HELSINKI Phone +358 20 787 7000, fax +358 20 787 8000, www.pwc.fi Reg. Domicile Helsinki, Business ID 0486406-8 61 Remark We would like to remark that to the extent presented in the Basis for Qualified Opinion above, the financial statements and the report of the Board of Directors have not been prepared in accordance with the laws and regulations governing the preparation of the financial statements and the report of the Board of Directors in Finland. Helsinki April 14, 2016 Remark PricewaterhouseCoopers Oy We would like to remark that to the extent presented in the Basis for Qualified Opinion above, the financial Authorised Public Accountants statements and the report of the Board of Directors have not been prepared in accordance with the laws and regulations governing the preparation of the financial statements and the report of the Board of Directors in Finland. Martin Grandell Authorised Public Accountant Helsinki April 14, 2016 PricewaterhouseCoopers Oy Authorised Public Accountants Martin Grandell Authorised Public Accountant 2 of 2 62 EUROLOAN GROUP PLC 2 of 2 • ANNUAL REVIEW 2015 • www.euroloan.com Euroloan Group is a rapidly growing international group, specialized in highly automated financial services and financial technology (FinTech). Euroloan Group Plc Energiakuja 3, 00180 Helsinki Tel. +358 10 217 1000 info@euroloan.com www.euroloan.com 95% RECYCLED MATERIAL