Training Prospectus

Transforming People
Training 2016
Prospectus
Enabling People,
Transforming Lives
Your Total Solution Training Provider
Vision
Transforming the life-long employability of working people
MISSION
To be the leader in Continuing Education and Training by providing learning that transforms employability and
creates a better life for working people of all collars, ages and nationalities
About Us
NTUC LearningHub (LHUB) is Singapore’s leading
provider of Continuous Education and Training (CET).
Our innovative, high quality, affordable learning is
designed to help people and organisations maximise
their capabilities.
We help people gain work and life skills that can
transform their lives, helping them remain employable,
and to progress and improve themselves through
lifelong learning.
NTUC LearningHub is a NTUC Social Enterprise. We
work with unions, employers and the Government to
improve the employability of Singapore’s workforce
and help create a better, more meaningful life for all.
The numerous awards and accolades we have
attained are testament to the quality of the training
we provide:
•
•
•
•
•
•
•
Singapore Quality Class Star
Singapore Service Class
People Developer
ISO 9001:2008
OHSAS 18001:2007
ISO 29990 : 2010
bizSAFE Level Star
CONTENT
Continuing Education and Training Programmes
For SERVICE industry
07
eLearning Solutions
08
Elder Friendly Skills
09
Financial Skills
11
IT End User Skills
12
Marketing & Sales Skills
13
Professional InfoComm Technology Skills
14
Language & Literacy Skills
15
Leadership Skills
16
Learning Journeys
17
Service Excellence Skills
18
Workplace Skills
For TRADES industry
20
Environmental Cleaning Skills
21
Manufacturing Skills
22
Productivity & Innovation
23
Security Skills
24
Trades Skills
25
Workplace Safety & Health
Your Total Learning Solutions Training Provider
IT End
User Skills
Financial
Skills
Elder Friendly
Skills
eLearning
Solutions
Marketing &
Sales Skills
Environmental
Cleaning
Skills
Professional
InfoComm
Technology
Skills
Manufacturing
Skills
Language
& Literacy
Skills
Productivity &
Innovation
Leadership
Skills
Security
Skills
Learning
Journeys
Trades Skills
Service
Excellence
Skills
FOR SERVICES
P07 eLearning Solutions
P08 Elder Friendly Skills
P09 Financial Skills
P11 IT End User Skills
P12 Marketing & Sales Skills
P13 Professional InfoComm Technology Skills
P14 Language & Literacy Skills
P15 Leadership Skills
P16 Learning Journeys
P17 Service Excellence Skills
P18 Workplace Skills
Workplace
Skills
Workplace
Safety & Health
FOR TRADES
P20 Environmental Cleaning Skills
P21 Manufacturing Skills
P22 Productivity & Innovation
P24 Security Skills
P25 Trades Skills
P26 Workplace Safety & Health
NTUC LearningHub offers a wide variety of courses regardless of your starting point!
FRESH
JOINERS
SKILLS
UPGRADING
CAREER
TRANSITION
BACK TO
WORK
Language & Communication • Service Excellence • Workplace Safety & Health • Cleaning
Microsoft Office • Security • InfoComm Technology • Productivity • Web & Image
Leadership & People Management • Trade Skills • Manufacturing • Soft Skills
Learning is affordable, with grants provided based on your eligibility:
am
Permanent
Resident
Singaporean
≥ 21
≥ 40
≥ 21
Years Old
Years Old
Years Old
Non-PME*
Courses
PME*
Courses
Non-PME*
Courses
PME*
Courses
Non-PME*
Courses
PME*
Courses
Up to 80%
funding.
Capped at
$17/hr.
Up to 50%
funding.
Capped at
$15/hr.
Up to 90%
funding.
Capped at
$25/hr.
Up to 90%
funding.
Capped at
$50/hr.
Up to 80%
funding.
Capped at
$17/hr.
Up to 50%
funding.
Capped at
$15/hr.
*PME – Professionals, Managers, Executives. Terms and conditions apply.
To find out more, visit
www.ntuclearninghub.com
NTUC LearningHub Pte Ltd | CPE/UEN No. 200409359E | 26 Nov 2014 to 25 Nov 2018
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EDUCATION
isn’t merely a phase in one’s life. It’s a lifelong journey
and an investment in one’s future. Hear what our
trainees said after attending our courses.
Ms Chua Jia Hui is one of TEHO International’s employees who attended the F3 Financial Accounting course. Through
this course, she mastered technical accounting knowledge which has helped her to keep up with the changes in
accounting practices and standards. Her employer, TEHO believes in giving employees the opportunities to take on
more responsibilities, at the same time gain exposure in different work areas. Hence they encourage continuous
learning and training to increase employees’ work effectiveness and satisfaction, which in turn retain employees and
reduce turnover.
A diagnosis of cervical cancer caused Ms Shirley Too to quit her full-time job as a
civil engineer to seek immediate treatment. Upon full recovery, she was optimistic
about finding employment. But after several failed attempts, she started losing her
self-confidence. At the advice of her ex-colleagues, Shirley decided to pursue the
Workforce Skills Qualifications (WSQ) Certification in Workplace Safety and
Health (WSH) at NTUC LearningHub (LHUB). After attaining the WSQ
Certification in WSH, Ms Too was inspired to advance her studies in the field. She
enrolled in the WSQ Advanced Certificate in WSH course and subsequently
completed the WSQ Specialist Diploma in WSH. Currently she is a Safety Officer
at WellTech Construction.
The importance of conversing and writing in proper English is essential in Ms Jennifer
Jan’s line of work as a Customer Service Executive. To improve her communication
skills, she took up the WPLN Burlington English course with LHUB. The course helped
her greatly in the area of pronunciation and writing, as well as using the appropriate
grammar for different context.
Leong Lee Eng
Tay Shee Huang
At the age of 56, Ms Leong leads a fruitful life and is
always keen to learn new things. However, she was
unable to overcome one learning barrier – that is to master
computer skills. Realising the need to master these skills
which will help in her current job and with the support from
her family, she decided to sign up for the Microsoft Excel
Core 2010 course under LHUB. With the help of LHUB’s
dedicated trainer, Ms Leong was able to master the
concepts taught and apply them in her current work. This
increases her productivity and she is more confident in her
daily work using Excel. Ms Leong encourages seniors to
be proactive in lifelong learning, and also urges the
younger generation in playing a part to encourage and
support their learning process.
Technology has changed rapidly over the years.
Being in the IT industry for over 9 years, Mr Tay
realised the need to upgrade his skills to meet the
demands of his job. He took up the ICND1 and
ICND2 courses in order to achieve the CCNA
certification. After attending the courses, he could
understand the various networking issues better
and value-add to the organisation effectively. He
added that constant upgrading of skills is vital in
every industry, especially in the IT field as it helps in
one’s career progression in the long run.
NTUC LearningHub provides an array of training courses and corporate
learning programs, aimed at enhancing the lifelong employability of
Singapore’s workforce. To find out more, please visit
www.ntuclearninghub.com
NTUC LearningHub Pte Ltd | NTUC Trade Union House, 73 Bras Basah Road, #02-01, Singapore 189556 | www.ntuclearninghub.com
CPE / UEN no.:200409359E | 26 Nov 2014 to 25 Nov 2018
eLearning Solutions
Cegos is Europe’s largest training organisation and one of the world’s leading Learning & Development companies.
Cegos was founded 1926 in France and has a strong foundation with more than 80 years of experience within Human
Resource Development, Corporate Training and Operational Consulting. Cegos and NTUC LearningHub are hugely
committed to bring Global Best Practice learning solutions to the Singapore learning population. You will be able to
learn the best business practices at your own pace and practise anytime at your own convenience.
Cegos
eLearning Topics
• Financial Know How and Business Planning
• Sales and Negotiation
• Long Term Customer Relationships
• Effective Communications
• Handling Tough Situations and Discussions
• High Performing Teams
• Managing Others
• Leadership at Any Level
Please find course details from: http://www.ntuclearninghub.com/elearning-Solutions/cegos/
Training Prospectus 2016
• Management & Leadership
• Applied Personal Development
• Professional Efficiency
• Project Management
• Human Resources
• Finance & Management
• Marketing & Innovation
• Commercial
• Purchasing
• Personal Assistant
eLearning Bundles
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* These courses are offered by NTUC LearningHub Pte Ltd on a modular basis.
Elder Friendly Skills
NTUC LearningHub aims to help build silver communities that support ageing-in-place initiatives and enable active,
independent seniors by offering quality and relevant training and skills upgrading.
Building Elder Friendly Communities
Customer Service training for service staffs (particularly
retailers and consumer services) to better serve the
elderly and adapt to the increasing ageing population.
• Serving Senior Customers
Training Prospectus 2016
Seniors at Workplace
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Equipping elderly with the necessary skillsets and
knowledge enable them to stay active whether for
work, or to pursue their interests in an ever increasing
technology based lifestyle.
• Enhancing Seniors Employment Guidance
• Enhancing Your Employability Workshop
• Excellent Mentoring Skills
• Intergenerational Bonding at the Workplace
• Re-Employment: Equipping and Developing Yourself
• Turning Silver Into Gold
WSQ Certificate in Community and Social Services
[Senior Services – Integrated Care]
Caregiver training for senior service professionals can
better help the elderly in activities of daily living, exercise,
hygiene maintenance and providing companionship.
Individuals will be awarded WSQ Certificate in
Community and Social Services [Senior Services –
Integrated Care] upon completion of 2 core and 2
electives.
Core
• Assist clients to meet basic hygiene needs
• Work in a safe working environment that meets the
Workplace Safety and Health (Healthcare) Guidelines
Electives
• Provide enhanced personal care for clients
• Assist clients with clinical care needs
• Support client in rehabilitation exercises and activities
of daily living
• Engage clients through activities according to clients’
needs
Please find course details from: http://www.ntuclearninghub.com/Elder-Friendly
Financial Skills
Preparatory Course for ACCA
This programme provides individuals with the knowledge and skills required to pass the Diploma in Accounting
and Business for the purpose of attaining the said qualification, which is globally recognised and relevant.
Core Modules
• Accountant in Business (Fundamental 1)
• Management Accounting (Fundamental 2)
• Financial Accounting (Fundamental 3)
To introduce knowledge and understanding of the business and its environment and the influence this has on how
organisations are structured and on the role of the accounting and other key business functions in contributing to
the efficient, effective and ethical management and development of an organisation and its people and systems.
Topics to be covered
• The purpose and types of businesses, and how
they interact with key stakeholders and the external
environment
• Business organiation structure, functions and the role
of corporate governance
• Function of accountancy and audit
• Principles of authority and leadership in leading and
managing individuals and teams
• Personal effectiveness and communication in business
• Professional ethics in accounting and business
Management Accounting (F2)
To develop knowledge and understanding of management accounting techniques to support management in
planning, controlling and monitoring performance in a variety of business context.
Topics to be covered
• The nature, source and purpose of management
information
• Cost accounting techniques
• Budgets for planning and control
• Comparing actual and standard costs
• Performance measurements
Financial Accounting (F3)
To develop knowledge and understanding of the underlying principles and concepts relating to financial accounting
and technical proficiency in the use of double-entry accounting techniques including the preparation of basic
financial statements.
Topics to be covered
• The context and purpose of financial reporting
• The qualitative characteristics of financial information
• The use of double-entry and accounting systems
• Recording transactions and events
• Preparing a trial balance
• Preparing basic financial statements
• Preparing simple consolidated financial statements
• Interpretation of financial statements
Training Prospectus 2016
Accountant in Business (F1)
09
Financial Skills
Claritas Investment Certificate by CFA Institute
Training Prospectus 2016
The Claritas Investment Certificate is a comprehensive programme that is designed to give all professional disciplines
in financial services outside of investment roles a clear understanding of the investment industry and their professional
responsibilities within it. The workforce competence of mid to back office staff in financial institutions is raised when
employees understand industry functions, relationships, and their role and professional responsibilities, helping them
see where they fit in the big picture.
10
This exam preparation class covers the essentials of finance, ethics, and investment roles, providing a clear
understanding of the global investment industry. It benefits employees who work with, or for financial and investment
services organisations, whether they have roles in IT, sales and marketing, human resources, or customer service. It will
also benefit anyone working from client services to compliance; from human resources to IT; from sales and marketing
to legal services.
What will you learn
• Basic knowledge to start investing for your future
• Clear understanding of the investment industry’s vital
role, the people, places and products
• Understanding the needs of You - The Investor
• Tools and analysis used in making investment
decisions
• The different Asset Classes available to the Investors
• Help make sense of all investment jargons
Please find course details from: http://www.ntuclearninghub.com/Financial-Skills
Others
Finance for Non-Finance Professionals
This course aims to help non-financial professionals
to raise their awareness of finance and to use financial
information in making business decisions. It also aims to
raise the level of financial awareness of the participants
and enable them to use the financial information
provided to them to make better short-term or long-term
decisions in managing their businesses.
Please find course details from:
http://www.ntuclearninghub.com/Business-Excellence/business-excellence/finance-for-non-finance-professionals
IT End User Skills
International Computer Driving License
Basic IT Skills
• Digital Typing Skills (Non-WSQ)
Introductory Courses
• ES WSQ - Use Basic Functions and Applications of a
Computer (ICDL Certification Module: Intro to
ICDL Base)
• ES WSQ - Use Primary Functions and Applications of
a Computer (ICDL Certification Module: EqualSkills)
• ES WSQ - Perform Spreadsheet Functions (ICDL
Certification Module: Spreadsheets)
• ES WSQ - Perform Word Processing Functions (ICDL
Certification Module: Word Processing)
^Office version 2016 will be available from 2nd quarter
of year 2016
Standard Modules
• ES WSQ - Perform Database Functions (ICDL
Certification Module: Using Databases)^
• ES WSQ - Perform Presentation Functions (ICDL
Certification Module: Presentation)^
• ES WSQ - Manage Online Information (ICDL
Certification Module: Managing Online Information)
Advanced Modules^
• ES WSQ - Perform Advanced Database Functions
(ICDL Certification Module: Advanced Database)
• ES WSQ - Perform Advanced Presentation Functions
(ICDL Certification Module: Advanced Presentation)
• ES WSQ - Perform Advanced Spreadsheet Functions
(ICDL Certification Module: Advanced Spreadsheets)
• ES WSQ - Perform Advanced Word Processing
Functions (ICDL Certification Module: Advanced Word
Processing)
^Office version 2016 will be available from 2nd quarter
of year 2016
Please find course details from:
http://www.ntuclearninghub.com/Professional-Development/International-Computer-Driving-License-ICDL-WSQ/
Training Prospectus 2016
Base Modules^
• ES WSQ - Perform Essential Online Functions (ICDL
Certification: Online Essentials)
• ES WSQ - Perform Image Editing Functions (ICDL
Certification Module: Image Editing)
• ES WSQ - Perform Online Collaboration (ICDL
Certification Module: Online Collaboration)
• ES WSQ - Perform Project Planning Functions (ICDL
Certification Module: Project Planning)
• ES WSQ - Perform Web Editing Functions (Kompozer)
(ICDL Certification Module: Web Editing)
• ES WSQ - Use Essential Features of a Computer (ICDL
Certification module: Computer Essentials)
• ES WSQ - Demonstrate Secure Use of IT for ICDL
(ICDL Certification module: Secure Use of IT)
11
Marketing & Sales Skills
Sales & Marketing
• Apply basic negotiation skills and techniques
• Identify new sales and marketing opportunities
• Analyse the impact of customer behaviour on sales
and marketing strategies
Social Media & Digital Marketing
Training Prospectus 2016
Become an even better marketer by attending our
world-class social media and digital marketing training
programs.
12
All our courses are led by seasoned digital marketing
professionals with first-hand, current experience. We
are proud to offer the latest social media and digital
marketing training to help you gain relevant digital
marketing insights, as well as a vast array of highly
practical techniques that are being used in the field.
All our trainers actively work as digital marketing
practitioners in their own right, ensuring that the
knowledge they pass onto you remains current and
relevant.
Programmes we offer
• Content Marketing Masterclass
• Digital Marketing Accelerator
• Digital Marketing Strategy
Please find course details from: http://www.ntuclearninghub.com/Professional-Development/digtial-marketing/
Professional InfoComm
Technology Skills
Infocomm Technology (ICT) skills have become essential in our knowledge-driven and technology-dependent society.
Our spectrum of ICT courses ranges from entry level courses for participants with zero or minimal knowledge in ICT
skills to high-end specialised certification courses for IT Professionals.
End Users
• NICF – Project Management Professional (PMP)
• NICF – Certified Associate in Project Management
(CAPM)
• PRINCE2 Foundation
• NICF – ITIL Foundation Certificate in IT Service
Management
• Microsoft Project
• Oracle Primavera
Network Administration
• NICF – MTA: Networking Fundamentals
• NICF – Cisco Certified Entry Networking Technician
(CCENT)
• NICF – Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
Systems Administration
• NICF – Installing and Configuring Windows 10
• NICF – Deploying and Managing Windows 10
• Office 365
• Windows Server 2012
• SharePoint / Exchange / Lync
• Microsoft System Center & Private Cloud
• Oracle Solaris and Linux Administration
Infocomm Security
• Certified Information Systems Security Professional
(CISSP)
• Certified Information Systems Auditor (CISA)
• Certified Information Security Manager (CISM)
Software & Application Development
• NICF – MTA: HTML5 Application Development
Fundamentals
• NICF – MTA: Web Development Fundamentals
• NICF – Oracle Certified Associate/Professional, Java
Programmer
• Java EE: JMS, EJB, JPA, Servlets & JSFs, Web
Services, Front-End & Back-End Development
• Visual Studio: ASP.NET, C#, Visual Basic, HTML5,
JavaScript & CSS
• Microsoft Azure
• SharePoint Development
• Oracle WebLogic Server, GoldenGate
Mobile Apps Development
• Android Programming and Applications Development
• iOS Programming and Applications Development
Database Administration & Development
• NICF – MTA: Database Fundamentals
• NICF – Oracle Database 11g/12c Administrator
Certified Associate
• Oracle Database: Backup & Recovery, RAC
Administration, Data Guard Administration,
Performance Management & Tuning, Security and High
Availability
• SQL and PL/SQL, XML
• MySQL
• Microsoft SQL Server
Big Data, Business Intelligence and Data Visualisation
• QlikView and Qlik Sense
• Oracle BI, Essbase, Hyperion, Endeca, Empirica,
Discoverer
• Oracle Big Data, Oracle NoSQL, Data Mining, Data
Warehousing, OLAP
• Microsoft SQL Server Business Intelligence
Please find course details from: http://www.ntuclearninghub.com/Infocomm-Technology
Training Prospectus 2016
• Microsoft Excel, Word, PowerPoint, Access,
SharePoint
• Adobe Photoshop, Illustrator, InDesign, After Effects,
Premiere Pro
• Autodesk AutoCAD

Project Management
13
Language & Literacy Skills
NTUC LearningHub offers language courses to develop the individual’s listening, speaking, reading and writing skills
to communicate effectively at the workplace. In addition, the courses enable all levels of the workforce to be more
employable and to better adapt to new job demands and challenges.
This programme is part of Singapore Employability Skills (ES) training initiative by the Singapore Workforce
Development Agency (WDA). ES prepares all levels of the Singapore Workforce to remain employable and competitive.
More than 530 employers in Singapore recognise the alternative qualifications under our Employability Skills (ES)
Credential Scheme for adult workers.
Training Prospectus 2016
Workplace Literacy
(Supplemented with BurlingtonEnglish)
14
• ES WSQ – Workplace Literacy Comprehensive
• ES WSQ – Workplace Literacy Conversational
• ES WSQ – Workplace Literacy Writing
BurlingtonEnglish is a dynamic blended-learning
programme with a personalised interface that interacts
with learners.
Workplace Numeracy
Programmes For Migrant Workers
• Basic Conversational English
• Service Proficiency Programme
Business Communication & Writing Skills
• Communicate with Confidence
• Effective Business Writing
• Effective Communication and Presentation
• Effective Email Communication
• Effective English With Grammar
• ES WSQ - Workplace Numeracy
All Workplace Literacy and Numeracy courses are
available in Beginner, Intermediate and Advanced Level.
Please find course details from: http://www.ntuclearninghub.com/Language-Literacy
Leadership Skills
Leadership
John Maxwell Leadership Workshop Series
• 5 Levels of Leadership
• The 360° Leader
• Accelerating Teamwork
• 5 Strategies To Win With People
• Living The Laws of Leadership

WSQ Programmes Powered by John Maxwell
C-VAT is a profiling tool developed by Professor Reed
Nelson from the United States in 1984. It offers quick
insights on how people are likely to behave in the areas
of thought, work, relations and control.
A scientific way to help you identify skills gaps in job
functions, conflicts within teams, and organisational
diagnostics, C-VAT is beyond just profiling. C-VAT can
help you understand 3 fits, namely Person-Job Fit,
Person-Team Fit and Person-Organisation Fit.
Please find course details from:
http://www.ntuclearninghub.com/Business-Excellence/leadership-and-people-management/
Training Prospectus 2016
• WSQ Work In A Diverse Service Environment
• WSQ Develop Self
• WSQ Encourage People
• WSQ Build Team Relationships
• WSQ Cultivate Workplace Relationships
• WSQ Manage a Diverse Service Environment
C-VAT Psychometric Profiling Tool
15
Learning Journeys
NTUC LearningHub organises a series of learning journeys throughout the year, tailored to the leadership, managerial
and executive levels. Staged in conjunction with one of our esteemed training partners, each of our journeys are
uniquely designed with a differentiated theme, to impart world-class benchmarking standards and relevant best
practices to participants. Our learning journeys comprises of 3 main features:
Workshops
Training Prospectus 2016
Our workshops are well facilitated by industry experts who will impart knowledge on both
theoretical concepts and real case studies.
Benchmarking Visits
Benchmarking visits to leading companies will be personally conducted by their management
representatives, whereby participants will be given exclusive frontline and behind-the-scenes tours,
as well as opportunities to interact with the senior company representatives.
Networking Opportunities
An excellent platform for participants to interact and network with international and local industry
players, discuss ideas and exchange experiences and strategies.
Our Footprint
16
• Zaragoza, Spain
• Orlando, Florida
• Seoul, South Korea
• Switzerland
• Shanghai, China
• Hong Kong
Please find course details from: http://www.ntuclearninghub.com/Learning-Journey
• Taipei, Taiwan
Service Excellence Skills
The Institute of Business Excellence (IBE) was set up with the aim to help Singapore companies achieve strong
business results through service excellence, constantly driving the country’s service standards to greater heights.
IBE adopts a blended approach to achieve breakthrough in service excellence by combining service quality, productivity
and innovation together through our training and consultancy services.
LHUB’s Signature Service Professional Programmes
WSQ Service Professionals (Operational)
• WSQ Demonstrate the Service Vision
• WSQ Engage in Service Innovation Initiatives
• WSQ Implement Operations for Service Excellence
• WSQ Project a Positive and Professional Image
• WSQ Provide Go-the-Extra-Mile Service
• WSQ Respond to Service Challenges
• WSQ Work In A Diverse Service Environment (Powered
by John Maxwell)
• WSQ Coach for Service Performance
• WSQ Establish Relationships for Customer Confidence
• WSQ Manage Service Performance
• WSQ Role Model the Service Vision
WSQ Service Leader (Managerial)
• WSQ Foster Service Innovation
WSQ Service Innovation
Design Thinking Powered by ESSEC
• WSQ Engage in Service Innovation Initiatives
(Powered by ESSEC)
• WSQ Foster Service Innovation (Powered by ESSEC)
Please find course details from:
http://www.ntuclearninghub.com/Business-Excellence/WSQ-Service-Excellence-Courses/
Training Prospectus 2016
• Certified Service Professional
• Customer Friendly Language
• Handle Complaints Effectively
• Handling Challenging Customers
• Service Magic
• Service Revolution
• Service Wow
WSQ Service Coaches (Supervisory)
17
Workplace Skills
Training Prospectus 2016
Workplace Skills
18
• ES WSQ - Adapt to Change at Operations Level
• ES WSQ - Apply Emotional Competence to manage
self at the Workplace at Operations Level
• ES WSQ - Communicate and Relate Effectively at the
Workplace at Operations Level
• ES WSQ - Demonstrate Initiative and Enterprising
Behaviour
• ES WSQ - Develop Personal Effectiveness at
Operations Level
• ES WSQ - Facilitate Effective Communication and
engagement at the Workplace at Supervisory Level
• ES WSQ - Foster Team Adaptability at Supervisory Level
• ES WSQ - Maintain Personal Presentation and
Employability at Operations Level
• ES WSQ - Solve Problems and Make Decisions at
Operations Level
• ES WSQ - Solve Problems and Make Decisions at
Supervisory Level
• ES WSQ - Work in a Team
Please find course details from:
http://www.ntuclearninghub.com/ProfessionalDevelopment/Workplace-Skills-WPS-WSQ/
Business Management*
• BM WSQ – Write Proposal
• BM WSQ – Write Reports
• BM WSQ – Present Information
• BM WSQ – Display Critical Thinking and Analytical Skills
• BM WSQ – Analyse Financial Statements
• BM WSQ – Apply Knowledge of Accounting
Related Concepts
• BM WSQ – Conduct Financial Analysis of the
Business Unit
* Available from 2nd quarter of year 2016
Executive Development & Growth for Excellence
• ES WSQ – Lead Workplace Communication and
Engagement at Managerial Level
• ES WSQ – Solve Problems and Make Decisions at
Managerial Level
• ES WSQ – Support the Establishment of a Framework
for Initiative and Enterprise at Managerial Level
• ES WSQ – Apply Emotional Competence to
Manage Self and Others in a Business Context*
• ES WSQ – Manage Workplace Challenges
with Resilience*
• ES WSQ – Manage Cross Functional and Culturally
Diverse Teams*
• ES WSQ – Develop a Work Team*
* Available from 2nd quarter of year 2016
Please find course details from:
http://www.ntuclearninghub.com/ProfessionalDevelopment/Executive-Development-Growth-forExcellenceEDGE-WSQ/
Soft Skills
• Effective Presentation Skills
• Effective Stress and Time Management
Please find course details from:
http://www.ntuclearninghub.com/ProfessionalDevelopment/Soft-Skills/
Fullbridge Immersive Program
This programme aims to bridge the workplace skills
gap and provide participants with the practical tools,
templates, advice and best practices they need to
succeed.
Analytical Skills
• Business Fundamentals
- Fundamentals of Business Analysis
- The Global Workplace
• Financial Analysis
- Financial Analysis of Organisations
- Personal Finance
- Excel as an Analytical Tool
Collaboration Skills
• Effective Communication
- Personal Communication Skills
- Presence & Leadership
- Giving & Receiving Feedback
• Creative Problem Solving
- Design Thinking & Iteration
- Working in Teams
- Project & Time Management
• Career Direction
- Personalised Career Vision
- Career Strategies: Finding the Right Job
- Early Professional Skills
Mindset
• Leading Self
- Self-Awareness
- Proactive Attitude
- Growth Mindset
- Ownership of Solution
• Working With Others
- Awareness of Others
- Serving as a Positive Force
- Willingness to Receive Help
- Disagreeing Effectively
Please find course details from:
http://www.ntuclearninghub.com/Business-Excellence/
fullbridge/
Workplace Skills
Mindfulness @ Work
Mindfulness is a state of mind that has the ability to pay
attention in a particular way, on purpose, in the present
moment. In an attention deficit world, those who can
be mindful will get ahead. It can be practiced in virtually
every daily activity including eating, walking, listening.
Session 1 (De-stressing)
• Breathing Mindfulness
• Befriending Difficulties
• Dealing With Rumination
Session 3 (Communications)
• Reflections
• Mindful Listening
• Mindful Speech
Session 4 (Gratification)
• Reflections
• Generating Positivity
• Self-Empowerment
• Happier Disposition At Work
• What is Mindfulness?
• Effects of Mindfulness
• Body Scan
• Relieving Stress
Please find course details from: http://www.ntuclearninghub.com/Productivity-Innovation/lifeskill/mindfulness-work
Training Prospectus 2016
Our performance can sometimes be compromised by
your emotions when affected by the attitude and actions
of others. Mindfulness enable us to better control our
emotions and manage stressful situations with better
ease, at the same time improve on our productivity and
teamwork.
Session 2 (Managing Emotions & Thoughts)
19
Environmental Cleaning Skills
The Environmental Cleaning WSQ focuses on skills development for the Cleaning industry at the national level, and
includes skills standards, assessment strategies and training curriculum.
Training Prospectus 2016
2015
The following are the objectives of the Environmental Cleaning WSQ:
• To provide the relevant skills and competencies that are recognised by the cleaning industry and employers and
supports the Progressive Work Model.
• Chart the training and progression pathways for the cleaning workforce by mapping the skill and competencies
against occupational groups at various levels.
• With better skills training and clear progression pathways, the Cleaning WSQ framework shall complement efforts
to professionalise the cleaning industry and boost performance and productivity of the cleaning workforce, thereby
increasing opportunities for better pay and mobility.
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Certificate in Environmental Cleaning
• WSQ Clean Food Shops
• WSQ Clean Furniture and Furnishings
• WSQ Clean Vertical Surfaces, Glass and Ceiling
• WSQ Comply with Workplace Safety and Health
Policies and Procedures (Cleaning)
• WSQ Demonstrate Understanding of the Local
Cleaning Industry Environment
• WSQ Perform Basic Cleaning of Carpets
• WSQ Perform Basic Cleaning of Hard Floor Surfaces
• WSQ Perform Basic Cleaning of Washrooms
• WSQ Perform Cleaning of Public Residential Estate
(Manual)
• WSQ Provide Quality Service
Please find course details from:
http://www.ntuclearninghub.com/Environmental-Cleaning
Higher Certificate in Environmental Cleaning
• WSQ Comply with Workplace Safety and Health
Policies and Procedures (Cleaning)
• WSQ Perform Advanced Cleaning of Carpets and
Upholstery
• WSQ Perform Advanced Cleaning of Hard Floor
Surfaces
• WSQ Perform Advanced Cleaning of Washrooms
• WSQ Provide On-the-Job Training
• WSQ Provide Quality Service
• WSQ Schedule and Supervise Cleaning Services
Advanced Certificate in Environmental Cleaning
• WSQ Demonstrate and Apply Understanding Cleaning
Methods and Process
• WSQ Maintain Workplace Safety & Health Policies and
Procedures (Cleaning)
• WSQ Supervise Service Operations
Manufacturing Skills
NTUC LearningHub offers training courses for the manufacturing industry which are accredited by the Singapore
Workforce Development Agency (WDA) and developed from the WDA’s Singapore Workforce Skills Qualifications (WSQ)
framework.
The Generic Manufacturing Skills WSQ is a national skills training system developed by various sectors in the
Manufacturing Industry and the Singapore Workforce Development Agency (WDA).
It offers a systematic pathway that aims to equip the workforce with vital industry skills and knowledge to enhance
competency, increase operational productivity and professionalism within the industry. Since October 2007, many
workers have benefited from these courses, enabling them to upgrade for increased productivity and cost efficiency.
• WSQ Apply 5S Techniques
• WSQ Apply Quality Systems
• WSQ Apply Teamwork in the Workplace
• WSQ Certificate in Generic Manufacturing Skills –
Integrated Assessment Pathway
• WSQ Certificate in Generic Manufacturing Skills –
Integration (Integrated Assessment Pathway)
• WSQ Operate Basic Measuring Devices
• WSQ Operate Electrical Measurement Devices
• WSQ Perform Stock Control and Housekeeping
• WSQ Perform Warehouse Operations
• WSQ Use Basic Hand Tools and Equipment
• WSQ Use Hand Tools
WSQ Certified Operations Specialist (COS)
• WSQ Apply 5S Techniques
• WSQ Apply Quality Systems
• WSQ Apply Teamwork in the Workplace
• WSQ Apply Workplace Safety & Health Policy
WSQ Certified Operations Professional (COP)
• WSQ Supervise Quality Procedures
• WSQ Supervise Teams at Work
• WSQ Supervise Work Improvement Processes
• WSQ Supervise Workplace Safety & Health Practices
WSQ Certified Associate Operations Executives (AOE)
• WSQ Apply Management Level Planning Skills
• WSQ Apply Project Management Skills
• WSQ Manage Process Improvement
• WSQ Manage Quality Systems and Processes
WSQ Certified Productivity & Innovation Specialist
(CPIS)
• WSQ Apply 5S Techniques
• WSQ Apply Continuous Process Improvement
Techniques
• WSQ Apply Innovation in the Workplace
• WSQ Apply Quality Systems
• WSQ Perform Basic Productivity Practices
Other Courses
• WSQ Apply Basic Lean Techniques in the Workplace
• WSQ Apply Failure Mode Effect and Analysis
Techniques (AFMEA)
• WSQ Apply Lean Thinking in the Workplace
• WSQ Apply Root Cause Analysis (ARCA)
• WSQ Follow Good Manufacturing Practices
• Budget Process and Control
• Finance for Non-Finance Managers
Please find course details from: http://www.ntuclearninghub.com/Manufacturing
Training Prospectus 2016
WSQ Certificate in Generic Manufacturing Skills (CGM)
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Productivity & Innovation
NTUC LearningHub understands the growing needs of the business community to groom its pool of managers and
executives to champion the cause of productivity and innovation in their companies. By leveraging on a strategic set
of tools and techniques, companies can maximise its innovation output and improve its productivity level.
Training Prospectus 2016
Lean
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Lean is an organisational-wide strategy that is focused
on the relentless elimination of unnecessary, non-valueadded activities. Any activity or process that consumes
resources, adds cost or time without creating value
presents an opportunity for improvement. The outcome
of implementing Lean is an organisation that is nimble,
competitive, flexible and responsive to market demands
and needs.
• Enhancing Process Efficiencies with Value Stream
Management
• Lean Thinking
• Lean Warehousing
• Quick Changeover for Operational Flexibility and
Responsiveness
Process Improvement
The source of an organisation’s strength and competitive
advantage lies in using scientific and data-driven
methods to manage process variation and deliver
customer value. Process Improvement will assist you
to better evaluate, monitor, control and improve the
business processes as well as to assess the risks of
potential failure of these processes.
Our innovative process improvement programmes will
aid you to harness the power of statistical thinking and
transform you and your organisation.
• Failure Mode and Effects Analysis
• Measurement System Analysis
• Statistical Process Control
Lean Sigma
Problem Solving
• Certified Lean Sigma Black Belt
• Certified Lean Sigma Green Belt
Root cause analysis is the most important step in all
problem solving methodologies. Application of this
technique will ensure that problems are solved at the
root cause level which will effectively prevent recurrence
of the same.
Lean Sigma is the integration of two widely used
business improvement approaches - Lean and Six
Sigma. Each of the approach by itself has its own merits
and focus. With this integration, Lean Sigma offers
organisations a wealth of tools and techniques to resolve
issues that they may not have been able to overcome
through the singular use of Lean or Six Sigma.
Six Sigma
Six Sigma is an engaging management philosophy
with a realm of possibilities, as well as a structured
tool that can help any organisation achieve world class
performance.
Problem Solving is an effective productivity improvement
tool. It will assist you to engage your problems more
effectively and efficiently. Problems may come to you in
various forms; some simple and logical, some complex
with multiple failures while others may be complicated by
human manipulation.
• Root Cause Analysis
Six Sigma emphasises on financial measures to enumerate
the benefits. Process and quality improvements are
quantified in financial terms and is also the basis used in
project selection and prioritisation. Because of this strong
relationship with financial performance, there is greater
accountability and Top Management engagement.
• Certified Six Sigma Black Belt
• Certified Six Sigma Green Belt
• Understanding Six Sigma
Please find course details from: http://www.ntuclearninghub.com/Productivity-Innovation
Security Skills
As an industry, security plays a pivotal role in securing and preventing loss of lives and properties through criminal acts
and acts of terrorism against a nation in general and owners of properties in particular.
Above all, security is a profession that is both demanding and rewarding to individuals. Demanding because of the
role as a guardian of lives and properties that an individual is assigned to. Rewarding as a career as individuals could
advance as far up the career ladder as one aspires to. This and much more is made possible with the introduction of the
WSQ Security framework driven through the Singapore Workforce Development Agency (WDA) with full support from
the security industry and our government, and supports the Progressive Wage Model.
Certificate in Security Operations (CSO)
• WSQ Assist in Evacuation of Premises
• WSQ Basic Licensing Unit
• WSQ Communications and Relationship Management
(Operations)
• WSQ Conduct Crowd and Traffic Control
• WSQ Conduct Security Screening of Person and Bag
• WSQ Handle Counter-Terrorism Activities
• WSQ Handle Enquiries and Requests
• WSQ Manage Disorderly Conduct and Threatening
Behaviour
• WSQ Operate Basic Security Equipment
• WSQ Perform Security Operations Within Legal
Framework
• WSQ Perform Workplace First Aid
Advanced Certificate in Security Supervision (ACSS)
• WSQ Assess and Address Security Risks
• WSQ Communications and Relationship Management
(Supervisory)
• WSQ Conduct Operations Briefing and Debriefing
• WSQ Contribute to the Management of Security
Incidents
• WSQ Induct Security Personnel
• WSQ Lead and Manage a Team of Security Officers
• WSQ Perform Supervisory Duties within Legal
Framework
• WSQ Supervise Security Officers
WSQ Perform Investigation Activities in Compliance
with Legal Requirements (PI)
• WSQ Perform Investigation Activities in Compliance
with Legal Requirements (PI)
Other Security Courses
• Investigative Interviewing Techniques (2 Days)
• Certified Protection Professional (CPP) Course
(Part-Time)
• Predictive Profiling Techniques Workshop (2 Days)
WSQ Diploma in Security Management
• WSQ Achieve Work Effectiveness in Security
Environment
• WSQ Assess and Manage Security Risk Control
Measures
• WSQ Conduct Security Survey
• WSQ Develop a Manpower Deployment Plan
• WSQ Manage and Resolve Conflict in Security
Environment
• WSQ Manage Security Agency Within Legal Framework
• WSQ Manage Security Business
• WSQ Manage Security Emergencies
• WSQ Manage Security Operations
• WSQ Prepare and Submit Tender for Security Services
Please find course details from: http://www.ntuclearninghub.com/Security
Training Prospectus 2016
LHUB is proud to be the programme partner mandated by WDA to provide training for all levels of WSQ Security
Courses. Our training approach is practical, targeted and deliberate for both security practitioners and those who want
to join the industry. We spare no effort to ensure that our courses are delivered to the quality standards required by
WDA and the industry.
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Trades Skills
Trades Skills play an essential part in the construction of our infrastrcutures and buildings. Short courses and skills
training are offered, primarily for the marine trade and construction industry. Training courses are conducted at our
LHUB industry Skills Centre at Benoi. Conveniently scheduled public training courses are available for riggers &
signalman, metal scaffold erection, forklift, crane operations as well as welding.
Training Prospectus 2016
Construction Trades
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• Enhanced Tutorial For Workshop To Enhance Safety Of
Crane Operation
• Explosive Powered Tools Operators Course
• Forklift Courses
• Metal Scaffold Erection Course - Workers Level
• Perform Rigger and Signalman Tasks
• Riggers Course
• Signalmen Course
• Supervision of Metal Scaffold Erection Course
• Workshop To Enhance Safety Of Crane Operation
• WSQ Operate Forklift Course (3 Days)
• WSQ Operate Forklift Course (5 Days)
Welding
• Flux Core Arc Welding 3G Carbon Steel 25.4mm
• Shielded Metal Arc Welding 3G Carbon Steel 10mm
• Shielded Metal Arc Welding 3G Carbon Steel 25.4mm
• Shielded Metal Arc Welding 4G Carbon Steel 25.4mm
• Shielded Metal Arc Welding SMAW 3G Carbon Steel
12.7mm
Marine Trades
• Marine Metal Scaffolding Course for Scaffolders
Other Courses (In Partnership with EMAS Training
Academy & Simulation Centre)
• Anchor Handling – Shallow Water
• Anchor Handling – Deep Water
• Offshore Ship Handling (Refresher)
• Basic Ship Handling Voyage Management
• Bridge Resource Management – L&T
• Engine Room Operations & Maintenance
• Engine Room Advanced
• Engine Room Resource Management –L&T
• Dynamic Positioning Operator - Induction (DP1)
• Dynamic Positioning Operator - Simulator (DP2)
• DP Awareness
• DP Maintenance K-Pos
Please find course details from: http://www.ntuclearninghub.com/Trades-Skills
Workplace Safety & Health
Appointed by the Ministry of Manpower as the Accredited Training Provider for Workplace Safety & Health (WSH)
programmes, NTUC LearningHub is also the approved Workforce Skills Qualifications Continuing Education Training
Centre (WSQ CET) for WSH Professionals under the Singapore Workforce Development Agency (WDA). We promote
and advocate the importance of WSH through the provision of specialised training to all stakeholders.
Courses for Workers
Courses for Supervisors
• Basic Industrial Safety and Health Course for
Supervisors
• Building Construction Supervisors Safety Course
• Shipyard Supervisors Safety Course
• Supervise Safe Lifting Operations
• Supervise Work in Confined Space Operation
• Supervise Workplace Safety and Health in Process
Plant
Courses for Managers
• Construction Safety Course for Project Managers
• Manhole Safety Assessor Course
• Monitor Noise and Vibration
• Safety Instruction Course for Ship Repair Managers
• Shipyard Safety Assessor Course - Hot Work
Certification
• Assess Confined Space For Safety Entry and Work
Courses for WSH Professionals
• Assess Confined Space For Safety Entry and Work
• Bridging Course - Chemistry
• Bridging Course - Mathematics
• Bridging Course - Physics
• Comply With Workplace Safety and Health Policies
and Procedures
bizSAFE Courses
• bizSAFE Awareness Talk
• Develop a Risk Management Implementation Plan
(bizSAFE Level 2)
• Develop a WSH Management System Implementation
Plan (bizSAFE Level 4)
• Workshop for CEO/Top Management (bizSAFE Level1)
Work-At-Height Courses
• Managing Work-At-Heights Course
• Work-At-Height Course for Assessors
• Work-At-Height Course for Assessors (Integrated)
• Work-At-Height Course for Managers
• Work-At-Height Course for Supervisors
• Work-At-Height Course for Workers
Other Courses
• Basic Conversational English
• Basic Traffic Control Course
• Basic Traffic Management Course
• Chemical Safety Awareness Course
• CPR + AED Course
• Fire Protection System in Buildings
• Fire Safety Audit
• Fire Safety Awareness Course
• Fire Safety Committee
• Fire Warden in Buildings
• First Aid Life Saver
• First Aid Life Saver (CPR)
• First Aid Life Saver and CPR
• Maintenance Safety Course on Lock-out Procedures
• Occupational First Aid Course
• Occupational First Aid Refresher Course
• Safety Committee Members Training Course
Please find course details from: http://www.ntuclearninghub.com/Workplace-Safety-Health
Training Prospectus 2016
• Construction Safety Orientation Course for Workers General Trade
• Construction Safety Orientation Course for Workers General Trade (Re-Certification Exam)
• Construction Safety Orientation Course for Workers –
Tunnelling
• Perform Work in Confined Space Operation
• Safety Orientation Course – Metalworking
• Safety Orientation Course - Metalworking
(Re-Certification Exam)
• Shipyard Safety Instruction Course - General Trade
• Shipyard Safety Instruction Course - General Trade
(Re-Certification Exam)
• Shipyard Safety Instruction Course - Hot Work Trade
• Shipyard Safety Instruction Course - Painter Trade
• Apply Workplace Safety & Health in Process Plant
• Maintain Workplace Safety and Health Policies and
Procedures
• Manage Workplace Safety and Health System
• Monitor Noise and Vibration
• WSQ Advanced Certificate in WSH
• WSQ Certificate in WSH
• WSQ Specialist Diploma in Occupational Hygiene
• WSQ Specialist Diploma in WSH
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Training Centres
NTUC LearningHub @
NTUC Trade Union House
73 Bras Basah Road, #02-01, Singapore 189556
NTUC LearningHub @ e2i
(Employment and Employability Institute)
80 Jurong East St 21, #02-03, Singapore 609607
LHUB Industry Skills Centre @ Benoi
EMS Building
60 Benoi Road, #01-08, Singapore 629906
www.linkedin.com/company/ntuc-learninghub
www.pinterest.com/NTUCLearningHub/
instagram.com/ntuclearninghub/
@ntuclearninghub
www.facebook.com/ntuclearninghub
NTUC LearningHub @ TradeHub21
18 Boon Lay Way, #04-120, Singapore 609966
NTUC LearningHub @ Abacus Plaza
(Classrooms Only)
3 Tampines Central 1, #04-05, Singapore 529540
Individual: 6336 LHUB (5482)
Corporate: 6226 LHUB (5482)
www.ntuclearninghub.com
Version 1.1
All information is correct at the time of printing.
NTUC LearningHub Pte Ltd
CPE/UEN no.: 200409359E
26 Nov 2014 – 25 Nov 2018
NTUC LearningHub reserves the right to make changes
at any time without notice in its absolute discretion.