VNA Community Healthcare FY15 Annual Report
Transcription
VNA Community Healthcare FY15 Annual Report
Alone we can do so little. Together we can do so much. ~Helen Keller Annual Report July 2014 - June 2015 TEAMWORK. Where would any of us be without it? This fiscal year brought new challenges and opportunities for our agency. I thank our strong clinical team, diligent support staff, volunteer board of directors and you – our loyal donors and supporters. Without each of you playing a role, we could not have had as successful a year as we did. I’m am truly grateful and touched by what I’ve seen and heard this year; here’s a sample: Family Caregivers require more training… Thanks to you, a team of our expert clinicians held community focus groups and tested new classes to help family caregivers tackle complex situations at home, like dementia care, wound care and incontinence. With the data collected, we created The Family Caregiver Education Series to help coach family caregivers in a variety of specific issues and challenges. As you know, we are passionate about helping family caregivers and our Family Caregiver Support Network has helped more than 1,200 family caregivers since it launched in 2003. We are excited to see how many more we can help with this new education series. Team meeting to discuss scheduling and patients needs. From left to right: Arlene Collins, Elizabeth Garcia, Patty Raffone, Janine Fay, Kristin Smith, Jenny Mathews, Kelli Filosa, Anthony Jenkins, and Karen Naccarato Our community is moving more… this year we saw a 14% increase in our exercise class participation. People were trying new things like Tai Chi, Yoga and Zumba. Thanks to donor support, we can keep our rates low so our classes are available for all fitness and income levels. More people want to know their numbers… more than 2,500 individuals participated in our free Ask the Nurse Clinics. Thanks to your support, thousands learned what their blood pressure was, reviewed their medications and got advice from our community nurses. Our continuum is vital… Our care affiliates, LIFETIME Care at Home and Strong House Adult Day Center continue to offer our community choices and resources to help individuals remain safely at home. LIFETIME Care at Home continues to seek out new and innovative technologies and services to help families succeed. You can read more about their accomplishments online at www.LIFETIMECareatHome.com. Our seniors are falling less… Thanks to our successful Fall Free Living program, funded by the Connecticut Collaboration for Fall Prevention at Yale University School of Medicine through the Connecticut State Department on Aging, more than 800 area seniors were screened, coached and monitored to help them prevent falls! The program is so successful that it won the prestigious Triple Aim Award from the CT Association for Healthcare at Home this year. We saw an 82% reduction in falls, 78% reduction in ER visits and a 79% reduction in hospitalization. We’ve also partnered with PRIDE, a new program developed by Yale University School of Medicine (Department of Emergency Medicine Section of Emergency Medical Services), other home healthcare agencies and local emergency medical services, to provide in-home fall risk assessments to patients who call 911 for lift assists. What we do matters… the letters I receive about our visiting staff and the care they provide are truly inspiring. In the following pages are two such stories out of the thousands of patients we help each year. We thank you for supporting us as we provide vital, necessary care; helping our community get healthier – one visit at a time. Wishing you good health, Janine Fay, BSN, MPH President & CEO Roberta Solimene, OT helping her patient regain her strength. Board of Directors FY 15 (July 1, 2014 - June 30, 2015) Chair: Robyn Westerkamp Richard Corcoran, CBO/CFO David L. Cowan Jeff Dow Janine Fay, President/CEO James Fischer, Esq. Pamela Katz Gerard J. Kerins, M.D. Bradley D. Kronstat Robert McHugh Camille Murphy Donald Offner, Jr. Sally R. Rinaldi Kathryn Ross “I feel so safe knowing VNA Community Healthcare is watching out for me” A patient reflects on her telemonitor service Lois Kiesewetter is a spunky, kind hearted, retired realtor who has an overwhelming love for her family, which includes grandkids and great grandkids. At 83, she struggles with pain and discomfort from Chronic Obstructive Pulmonary Disease (COPD), Congestive Heart Failure (CHF), and Diabetes. She requires constant oxygen and has extreme difficulty leaving her home, only doing so for medical appointments. But Lois doesn’t let it get her down; “I’ve had a full life and I was able to spend 50 years married to the love of my life.” Her husband sadly passed away a few years ago. She now lives with her son Carl and her delightfully peppy 4 year old Havanese dog, Jewel. “This machine (Telemonitor) has been a great comfort… every day I check my oxygen levels and, if they are off, my nurse calls me to find out what’s going on. They give me special tips on how to relax my breathing and then my oxygen levels always go up and we are Telemonitors both happy!” are NOT covered By monitoring her heart health, the wireless telehealth monitor gives both Lois and her nurse daily insight into her cardiac health changes. Her nurse will notify her doctor about changes in her condition and work with him or her to change treatment plans. In addition to checking Lois’ oxygen levels, the telemonitor checks her weight, blood pressure, heart rate, and day-to-day well-being. The goal is to prevent a trip to the hospital. by Medicare or any insurance provider; your donations help VNA Community Healthcare provide this lifesaving service designed to help patients just like Lois. “I can’t imagine not having my daily check-ins (with the telemonitor)… I like to know that I’m doing ok, and if I don’t feel right, this machine can tell my nurse exactly what is wrong…. I am so grateful to have it and would recommend it to anyone like me,” states Lois. We thank you, our donors, for enabling us to help Lois and 559 other patients like her. Telemonitoring is the future of home healthcare and it is not an inexpensive service. The cost in fiscal year 2015 was more than $200,000. We could not provide this service without your support and generosity. “We couldn’t do it without you” A dedicated grandmother reflects on the team of nurses who help her grandson live a normal life at home. Anthony Caruso was born in 1997 with cerebral palsy. His grandmother, Ruby recalls that the doctors told them, “he would be a vegetable… he would never eat or drink, never sit up, never speak or communicate and would have to live in a facility…” With that Anthony’s vibrant, gentle blue eyes lit up and he began to sing and dance in his chair, smiling the biggest smile you’ve ever seen. Ruby sighed and looked adoringly at him as a warm, proud smile swept across her face, “I ask you, does he look like a vegetable?” “We were devastated with what his first doctor told us, but I was determined to fight for Anthony.” And fight she did. Finally, after the first agonizing 18 months of his life, Anthony had ongoing hospital trips, suffering from horrible reflux that destroyed his esophagus and up to 200 seizures a day, Ruby found her “dream doctor”. “Dr. Testa gave us (Ruby and her husband Ralph) hope, changed Anthony’s medications and he became seizure free and we could finally go home with help from VNA (Community Healthcare). Our lives changed for the better and it was the first time Anthony smiled.” When VNA Community Healthcare first started to care for Anthony, our nurses worked 24 hours a day. He now attends ACES High School and 4 different nurses work with him daily for a total of 88 hours a week. “They have given us a life... life would be unimaginable without them. They have become part of our family.” His nurses administer his medications through a tube in his stomach (G-tube); monitor his health, as he is prone to sinus infections and seizures; do exercises 2-3 times daily with him; transfer all 120 pounds of him into his stander, a device that enables him to stand for at least an hour a day; attend to all his personal care and bathing; and help him redirect his agitation when he gets frustrated or upset. Anthony cannot walk and requires the use of a specially equipped wheelchair and total assistance from his nurse and family. He has good days and bad days. On the good days, you can find him with his family watching a concert on the Branford green or going for a ride. We rely on you, our donors, to protect this program and to keep families like the Carusos together and out of facilities. “During the summer we get in the car and drive… Anthony sings and spots American flags as we go… he always spots the flags,” Ruby says with a smile. With that Anthony, started singing the Star Spangled Banner. He is unable to say the words, but you know that he knows them and tries hard to carry the tune. “Since he was a baby I sang to him and we listened to music… anything from Tina Turner to Barney. He loves it all.” He has a portable DVD player that enables him to play music at any time and that soothes him. Patients like Anthony deserve to live a quality life and VNA Community Healthcare helps them achieve that goal. But services such as these are not fully compensated by insurance or government programs. Your contributions help us sustain this program. Donations to The Strong House Edward & Mary Ahearn Margaret Barbaro Diane Fidler Mary Fusco Diane Griffin Sara Horn Marion Kahl LaRosa Building Group, LLC Florence Maciolek Madison Foundation Eleanor Rachleff-Serow Marlene Schmitt Women's Club of Madison At Strong House Adult Day Center, we stimulate and celebrate seniors with memory or physical care needs who may need a little extra help during the day. By keeping them engaged and catering to each of their unique abilities, we preserve each client’s dignity and help them maintain their highest level of function while enriching their lives. Our veteran staff of 12 and volunteers provides a safe, yet warm and comfortable home-like setting for the 20 clients that visit each day. Health & wellness services and medication assistance are provided by an on-site RN. We do a variety of activities and take frequent field trips. Every day we do exercises, provide stimulating recreational programs customized for all levels, and offer interactive musical entertainment. We take pride in making the lives of our clients and their family caregivers a little easier. All charitable gifts we receive go towards enhancing the programs they so love. 68 clients attended the Strong House 55% of our clients have been attending one year or more 40% received funding assistance Thank You To Our Volunteers & Friends: Audrey DeLucia Gail Faithful Audrey Henderson Gerd Nelson Ann Person Rosemary Riccio Bud Vece Shirley Walker Certified with commendation by the CT Association of Adult Day Centers “Ellen loves the staff, activities & socialization she receives at the Strong House. Our family would have a difficult time in keeping her home if it were not for the care, professionalism, and stimulation she receives.” ~ Laura Graf, daughter-in-law Here is Terry M. (left) with her friend Ellen. In Honor of Audrey Marks Peter & Miriam Steinert Lori Murphy Richard Corcoran In Memory of Cynthia Baran Stanley and Deborah Fisher, Jr. Jeanne Lloyd The Secret Society John & Margaret Walsh Welty Esposito & Wieler, LLC Joseph Wicklow Raymond Bartnett Giovanni Cambareri Paul Cremo Mary Beth Detuzzi Anthony & Sue Fraccaroli Marie Fraccaroli Donald and Judith Kulisch Erica Lee Gail Matthew Lydia McMinn Mary & John Roland Eugene & Carol Yetman Ziff Capital Partners Cecile Bessette Lorraine Sturwold Gregory Bousquet Killingworth Women’s Organization Florence Heck Anne Heck Leo McDonnell Sarah West Mark Minckler Daniel Roschko Submergence Group, LLC Jody Welp Richard Rae Christine Bailey A doctor says, "Why I give” “I know of no other agency in our area that supports patients and families as you do,” says Dr. Steven Wolfson. “Keep doing what you are doing," he added, “you fill a real void in our community." Dr. Wolfson is a recently retired cardiologist who has a long history with us, both as physician and volunteer. Starting in the early 1970’s Dr. Wolfson referred his patients to VNA Community Healthcare when they left the hospital, but he also learned the benefit of referring them directly from his office to avoid hospitalization. “My patients benefited greatly from the compassionate supervision and observation provided by (VNA Community Healthcare) nurses. The result? Fewer hospital admissions.” Over the last 5 years, Dr. Wolfson looked to VNA Community Healthcare for another purpose: community patient education and engagement. He joined our Health Neighborhood committee and volunteered to be one of the “actors” in our educational video on Health Literacy which describes the importance of bringing someone with you to a medical visit. “VNA Community Healthcare started the Health Neighborhood for no gain. The purpose was to help educate the community and improve communication among healthcare professionals. This public spirited work is another reason for me to admire VNA Community Healthcare.” He added, “You do whatever you possibly can to improve the health of those in our community and you never look for profit … you see a need and you seek out ways to fill that need.” On the following pages, VNA Community Healthcare gratefully recognizes the individuals, corporations, foundations and organizations who donated to our agency in fiscal year 2015. All of you are vital to our agency. We appreciate you! Thanks to you, approximately $175,500 was raised from July 1, 2014 - June 30, 2015 for VNA Community Healthcare and Strong House Adult Day Center. Nurse Sue Jankovich checks her patient’s blood sugar. She will later review his medications and discuss concerns his wife has about his care. Recognizing our donors Anonymous (26) Ann Abely Susan Addiss Chalmer Alexander Millie Angeloni Anthem Blue Cross Blue Shield of CT Joan Armstrong Margherita Bacon L. Ann Baker Dorothy Bean Sandra Beatificato Janet Bechtel Dawn Beckert Jo Ann Begley Alan Bennett Peggie Bergantino Barbara Bernstein Gladys Bethke BHcare, Inc. Patti Biller Rev. Robert & Patricia Black Kurt Bode Borrow My Glasses, LLC Roger Boudreau Renee Boudreau Tanya Bovee Deborah Bradley Ann Bradley Branford Hills Care Center Brenner, Saltzman & Wallman, LLP Wendy Brockman Kathrine Broderick Marva Brown Dr. J. Michael Brown Brown and Knapp Group Benefits, LLC Shirley Buckley Mary H. Budds Donald Buell Sally Cahill Jane Caldwell Kevin Call Charles Campbell Albina Cannavaciolo Albert & Sharon Canosa Beth Capobianco Richard Capobianco Carabetta Management Co. David and Helen Carlson Robert Carmody J. Gregory Carroll Norma Cavaliere Susan Cecchini Louis Celentano Lorraine Cerrito Ron & Mary Beth Chamberlain Jean Cherni Antonia Chipelo M. Elizabeth Chipman Patricia Chmielewski Anne Christofferson Alison Clark-Talburtt Constance Clement Andrew Clifford Kathryn Coffin Marjorie Cohen David Colbourn Community Foundation for Greater New Haven Connex Credit Union William Cooper Richard Corcoran Salvatore Corso Lisa and Paul Courtney David L. Cowan William and Sharon Crain Douglas Crowley Edna Cull Anthony Daddetta Nigel Daw Nicholas DeFrancesco Arthur Defrank Ann DeLucia Rosemary Dempsey Deborah DeMusis Bernadette DeMusis Anthony DeMusis Margaret Hunter Devorak Bernadette DiGiulian Morton Dimenstein Nancy Doerr Margaret Doolittle Michael and Rosemary D’Orlando Cornelia Dorsey Millard & Jackie Dorwin Robert Dowler John and Carolyn Dugan Stephen Duhamel Donna Dumelin Joanne and Edward Dymitruk Rosellen East East River Energy Echlin Foundation Douglas and Audrey Eisenlohr Environmental Office Solutions Susan & Gerald Faris Fast Signs Janine Fay Patrick Fay Dianne Fernicola Fischer & Fischer, LLC Stashia Fitzgerald Dr. George Florentine Joseph Formato Katherine & Seymour Garay Gaylord Specialty Healthcare Timothy Geelan Jeannette George Shirley Gershman Rosemarie Gibbons Susan Glantz Elena Goggin Joe and Cindy Goldberg Family Foundation Victoria Greenberg Christopher & Pamela Greene Jane Griffin Frances Guadagno Guilford Community Fund Guilford Savings Bank Elizabeth Gutt R.G. Hale Martin Hallier Helen Harris Lee Harrison Eleanor Hartmann Barbara Harvey John Haverkampf Healthy Home Company Nancy Hetmanski Joan and Dennis Hickey Dr. Walter & Bente Hierholzer Charles Hilton Jean Hopson Brenda Howlett Eugene & Connie Hubbard Lillian Hulin Lucie Iannotti James & Camille Ifkovic Gail Jacobs Virginia James Shirley Janssen John Watts Associates Frederick Johnson Richard & Marjorie Johnson Cecilia Jones Ronald Kaiser Marisa Kalt Barbara & Jerry Katz Pam Katz Lois Kelly Dr. Gerard Kerins Mabel Kerrigan Rose King Janice Kirby Jane Kircaldie Mary Klarman David Knapp William Kohlhepp Walter Koski Michelina Landino Mary Agnes Larson Catherine & Brian Lee Victoria Leipner Lenny & Joe’s Fishtale Restaurant John Letizia Pamela Lincoln Carol Link Ude Anne Loin We thank you Katherine Long Maureen & Dwight Lopes Ann Lynch J. Thomas Macy Madison House William Mahoney Laura Marando Josephine Marra Cecilia Martin Catherine & Robert Mathis Charlotte Mattei Lois Mauro Louise Mazur Orrin McFarland Phyllis McGouldrick Patrick McHugh D. Laverne McKenzie Christopher McLeod Newton Mead Normand Methot Barbara Miles Monastery of our Lady of Grace Mary Alice Montaine Evelyn Mordecai Charlotte Mousch Karen Naccarato Adrianna Naizby Joan Narad Judith Nelson Dawn O’Connell Gerald O’Dell Donald Offner Robert Ogden Roy Ogren Elizabeth Olivieri Edna Orlins Karen Osborn Maryellyn Page Phyllis Pallett-Hehn Rose Palmisano Rocco Pannella Pasi, LLC Daniel Patterson Lisa Pattin Peach & McPherson, CPA Patricia Pearson Lisa Peccini Frederick Pechar Ida Pendleton Albert Perry Robert Petrillo Pfizer Foundation Lois Phelan Loretta Pizzella Joan Platner Beverley Plyer Nancy Porter Robert Post Press/Cuozzo Realtors Provident Concept Thomas Pugh Raffaela Puglia Elizabeth Rayner Reed Exhibitions Rehab Concepts Physical Therapy Rehab Solutions, LLC Judy Reiber Dr. Randy Reinhold Jacqueline Remus Ronald Repetti Susan Rianhard Ellen Roberts Louis Romao Kathryn A Ross Robert Ruggiero Rose Santoro Gloria Sauro Jennie Sawicki Pat & Bill Schneider Yvonne Scott Dawn Scott Victor Sekelsky Jane Siebert Simione Healthcare Consultants Terry Sinclair Nancy Sisson Thomas Smith Smith Brothers Financial Sean Soares Camille Solbrig Saundra Solitare Jake Star Thomas Stopa John & Bettye Swindell Daniel Tavares The Guilford Foundation The Hearth at Gardenside The Hearth at Tuxis Pond The M.J. Petretto Foundation Guy Tommasi R. Eugene Torrenti Tremonte Auto Group, Inc. Vivian Troiano Sharon Turner United Way of Coastal Fairfield Cty. Louis Vanegghen Harold and Joan Vayo Dominic Ventura P.F. Wallace John Wasilewski Rudolph Wegener Jane Weimar Bernadette Welsh Robyn Westerkamp Ronald Whitney Whitney Manor Rehabilitation & Nursing Center Robert Wieland Wilson, Pinder & Snow, LLC Wireless Zone WORX Branding John Wrinn Yale University Marvin Zimmerman In Kind Donations 116 Crown All Pet’s Club Back East Brewery Bags in Bloom Benchmark Senior Living Bishop’s Winery & Farm Market Boston Bruins Carol’s Creations Michael Durkin Edible Arrangments - North Haven Eli’s Restaurant Group Essex Steam Train & Riverboat Everything Under the Roof Fintastic Flavor-its Flowers on the Green Gelato Giuliana Gouveia Vineyard Grade A Home Improvement GUESS Hamden Women’s Club Hamden Healthcare Harbor Yard - Bridgeport Harstan’s Jewelers Healthtrax Fitness & Wellness Dan Horgan & Molly Standley Long Wharf Theater Lucian’s Florist & Greenhouse Maplewood at Orange Massage Savvy Merle Norman Cosmetic Studio- Branford Mt. Carmel Congregational Church Natural Family Health Nelson Ambulance NY Jets NY Skyride Oasis Nail & Spa Orange Hills Country Club Overshores Brewery Paradise Hills Pine Orchard Country Club Polite Paws William Popoli Quassy Amusement Park Roses for Autism Sharon Schmiedel Sports Haven Team Dick & Jayne: Coldwell Banker Texas Roadhouse With Honor & Remembrance The Dog Father The Hartford Restaurant Group The High Lane Club Thimble Island Brewery Yvonne Thompson Top of the Rock Unlimited Potential Skin Care & Spa Vineyard Vines Wallingford Country Club Walt Disney World Whitney Manor In Honor Of: Anthony Anastasio Eleanor Anastasio Mary Battista Anthony Battista Richard Corcoran Deborah Buenger* Selma Engel Phyllis Kaufman Barbara Katz Dr. Steven Wolfson* Phyllis Nolan Jean Moore Barbara Peterson Bertil Peterson Dr. Martin Sklaire Kenneth Rosen In Memory Of: Ernest Anderson Patricia Anderson Pat Cacace Cheryl Hanke Geraldine Chartier Noella Haynes J.W. Chester Marcia Copel Mae Christie Carolyn Pierson Brian Culver Clark and Patricia Culver Ann Delmonte & Virgina Golymbieski Sally Rinaldi Sheila Dubak Richard and Constance Kupchunos John Durkin Eileen Durkin* Sigurd Jensen Linda Jensen Edward and Matilda Jerz Frances Beaumont Betty Jones Douglas Crowley* Lillian Josephson Linda Amarante Gary and Diane Arnold Lita Blitz Philip and Kathe Burger Jodie Burgess Janet Demaio Department of Developmental Services Farmington Bank Dianne Fernicola Robert Fromhartz Donna Galwey Kelly Iannone Anne Josephy-Zack Donna Josephson Steven Kornfeld and Laura Kolk Kelly McCormack Donna McCaw Catherine Olinski Sharon O’Neill Helen Page Theresa Page Reed Exhibitions Gail Siegel Brian Smith Susan Vishe Carl Langner Jean Langner* Genevieve Legg Ray and Rebecca Ortega Doris McGriff Carol Milliron Eugene Mezeiski Branford Association of Support Staff Rosemarie and Brian Lynch Stephanie J. Page Elizabeth Moody Martha Moody Barbara Peterson Bertil Peterson Daniel Rubino Anna Rubino Louis Sansone Eleanor Anastasio Marilyn Sembler-Carter Helene and Mike Belisle Frances Blackwood Tanya Bovee Susan and David Childs Susan Crisafi Maryann Davies Virginia Ells Mae Ennever Donna Galwey Linda & Walter Gancarz Roselyn Kelsey Joanne Lewin Karen McGuire Joan McNeil Nancy Murtha Ann Pavlou Debra Ryker Jayne and Christopher Soles Patricia Turner Caryl Viola Paul and Joan Weber Marjorie Lampe Talbot Essex Savings Bank Ron and Mary Chamberlain Bernadette DeMusis Michael and Rosemary D’Orlando Anthony and Cathy Niglio Mike and Tricia Siefker Anna Townsend Pat and Lori Keurian Ginna Plude Ronald Sonnak David and Catherine Walsh Jonathan and Suzanne Yale Thank You to Our Volunteers Phyllis Abbatello Betty Abel Estelle Baltimore Connie Brand Linda Bullard Karen DelChiaro Tony & Ann Delucia Sally Esborn Gail Etter Barbara Fussell Barbara Glover Gwen Gunn Mary Higgins Linda Holmes Linda Jensen Maureen Jones Marie Leona Adrienne Patrella Nancy Porter Anna Rauch Elizabeth Santoro Carol Ude Peter and Judy Van Heiningen Please contact our Development Department at 203.458.4277 if you have any questions and/or if you find an inaccurate listing. We strive to correctly acknowledge everyone. Thank you. *Indicated those donors who also made a donation to VNA Community Healthcare in addition to a honorarium/memorial. The annual report (July 1, 2014 - June 30, 2015) is presented on a consolidated basis and includes VNA Community Healthcare, Inc. and LIFETIME Care at Home, LLC. Operating Revenues Patient Services Contracted Clinical Services Grants and Municipal Appropriations Other Revenue Total Operating Revenues $ $ Operating Expenses Salaries, Payroll Taxes and Benefits Office and Occupancy Transportation and Medical Supplies All Other Total Operating Expenses $ Operating Income 30,546,132 361,500 169,689 63,712 31,141,033 $ 26,261,928 1,957,015 755,030 1,975,705 30,949,678 $ 191,355 FY 2015 Patients by Payer 6,200 Patients 9% 10% 46% Medicare Mgd Medicare Commercial 14% Private Pay Medicaid 21% FY 2015 Patients by Discipline 6,200 Patients 7% 12% 4% 3% 39% Therapy Skilled Nursing Home Health Aide Medical Social Work LIFETIME 35% Behavioral Health YOUR PERSONAL NAVIGATOR For All Levels of Home Healthcare NURSING SERVICES THERAPY SERVICES SUPPORT SERVICES • • • • • • Physical Therapy • Occupational Therapy • Speech Therapy • Telemonitoring • Social Workers • Home Health Aides FAMILY CAREGIVER RESOURCES PROFESSIONAL EDUCATION WELLNESS PROGRAMS • • • • • • • • • • Health Screenings with Nurse Coaching • Fall Prevention • Exercise Classes • Flu & Pneumonia Vaccines • Corporate Wellness Medical / Surgical Nursing Surgical Nursing Maternal Nursing Pediatric Nursing Palliative Care Family Caregiver Support Network Helpline Support Groups Private Consultations Family Caregiver School Clinical Advancements Medicare Regulations Health Literacy State Programs & Funding We are beside you at every turn TOWNS WE SERVE: ConnecticutHomecare ConnecticutHomecare.org @VNA_CHC