e eBiz Miss sion Mod de Proje ect – An O Overview w

e
eBiz Miss
sion Mod
de Proje
ect – An O
Overview
w 1. Introducction
The eBizz project is one of the 31 Mission Mode Projeects under the t National e‐Governance Plan (NeGP) being executed by Deepartment of o Industrial Policy and Promotion (DIPP), Ministry of Commerrce and Indu
ustry, Govern
nment of India. eBiz is a transforrmational project p
taking e‐Goverrnance beyo
ond online transaction
ns to a transforrmation in the t
Govern
nment’s approach a
to
owards delivvery of servvices to inveestors & businessses. 2. CurrentScenario
o
Starting a new busin
ness or settin
ng up a new industrial un
nit requires m
multiple licen
nses /clearan
nces and related sservices from
m multiple Government aagencies across various levels of gove
ernment. The informattion about th
hese services is fragmentted in multip
ple acts, rule
es and proced
dures and sccattered across m
multiple websites. As a result, an averaage investor is confused and does no
ot know whe
ere to begin and is depen
ndent on middlem
men for guidaance. After ob
btaining the relevant information through secon
ndary researrch and midd
dlemen, the investor has to b
begin a protrracted seriess of interactions with mu
ultiple Goverrnment Agen
ncies. Each cclearance requiress multiple intteractions w
with the agen
ncies and oftten multiple visits to thee department offices. The business user needs to apply for each sservice indiviidually with the respectiive agency and make payments through a restricted set of Banks aauthorized b
by the agencyy. Even when
n online chan
nnels are made avvailable by th
he respectivee agencies, tthe business user has to repeatedly ssubmit largely similar informattion in repettitive fashion
n. Opportu
unity and co
ompliance co
osts for businesses are significant, as the time and effort spent in liaising w
with multiple
e agencies co
ould be devo
oted to otherr business‐re
elated activitties. dent that the current prrocess is Tim
me‐Consumin
ng, Expensive and Cumb
bersome. As a result, It is evid
India is cconsistently ranked poorly ‐ 132 outt of 183 ‐ in SStarting a Bu
usiness indicator of World Bank’s Doing Bu
usiness 2013
3 ranking. In
ndia is also raanked poorlyy in the Busin
ness Freedom
m indicator –– 119 out of 183 –– in the 201
13 Index of Economic Freedom F
pub
blished by The T Wall Street Journal and The Heritagee Foundation
n. The situation is a cle
ear call to acttion – a need
d for a transformational initiative to take servicee delivery to citizens to the nexxt level. 3. WebGov
vernance
eTrends &BestPractices
All Web Governance
e maturity m
models in lite
erature recom
mmend a pro
ogression to
owards citizen centric integrated service delivery d
model. For instance, Gartn
ner's Four Phases P
of E‐‐Governmen
nt Model shows tthe progresssion of e‐govvernment to
owards a Traansformation
nal Phase where w
the deelivery of governm
ment servicess is redefineed by providiing a single point of con
ntact to consstituents tha
at makes 1
governm
ment organizzation totallly transpareent to citizen
ns . Governmental tran
nsformation will also include the design of extranetts that allow
w the seamless flow off informatio
on and collaaborative decision
n‐making among federal, state and lo
ocal governm
ment agencies. Figure 1 Gartne
er’s Four‐phases o
of E‐Governance
e On the ssame lines, LLayne and Leee’s four‐stagge model sees the development of ggovernment agencies as a natural progresss in which th
he agency evvolves becau
use of and in
n response to
o functionaliity needs and custtomer expecctations. Thee realization of the four stages will imply the tru
ue one‐stop shop for the citizens. Figure 2 Layne
e and Lee’s Fou
ur‐stage model
1
Gartnerr’s Four Phase
es of E‐Govern
nment Model by Gartner Reesearch – (Publication ID Number: TU‐12
2‐6113) eGovernance in India has been through these evolutionary stages – starting from humble beginnings of a departmental information portal, information systems have evolved through to the transactional phase where almost all major departments/ministries have been offering online services through flag‐ship projects such as MCA21, ACES, e‐Filing, Panchsheel etc. It is now time to take the transformational leap forward towards horizontal integration and citizen centric service delivery model. The trends and maturity models cited above are not just theoretical concepts discussed in academic literature. Nations around the world have already begun their transformational journey towards citizen‐centric service delivery model. A. Singapore Government’s Online Business Licensing Service (OBLS) is a one‐stop portal for businessmen to apply for all the required Singapore government licenses in a single online transaction. The system routes all applications to various government agencies for processing. OBLS allows businesses to apply, update, renew or terminate any combination from a suite of 80 online business licenses issued by 17 government agencies, in one online 2
transaction . More than 80% of start‐up businesses in Singapore are served by OBLS without having to visit Government counters. Based on the cost‐benefit analysis done at 31 Dec 2006, businesses have benefited from the OBLS project with an estimated cost savings of US$27 million (since the pilot launch in Jan 2004). Singapore is ranked No. 1 in World Bank’s Ease of Doing Business and 4th in Starting a Business indicator. B. UK Government’s BusinessLink has been the Governments online resource for businesses 3
since 2007. After a recent review of its online service delivery strategy , the Government has accepted the recommendation for making Directgov the government front ‐end for all departments’ transactional online services to citizens and businesses, with the teeth to mandate cross government solutions. Besides delivering better services for citizens, the move has the potential to deliver gross annual savings of more than £1.3 billion. On specific directions from Cabinet Office, BusinessLink website is set to be merged with Directgov from November 2011. In a related initiative, as on January, 2010, the Government had consolidated over 907 of its 1700+ web sites and has further committed to consolidate a further 479 web sites. C. Canadian Government’s BizPal has been the Governments online source of information on permits and licenses since 2005. BizPaL was created and managed by a partnership involving governments at the federal, provincial, territorial and municipal levels to provide information on permits and licenses that may be required to start and grow a business. In 4
addition, Province of British Columbia's BC Registry Services offers integrated Business Registration including registration with WorkSafeBC (Labour), Register with the Canada Revenue Agency for GST/HST, payroll deductions, and import/export accounts and Business Licenses from Municipal governments. D. As per the World Banks Doing Business report over 20 economies established one‐stop shops in the year 2011 including economies like Cameroon, FYR Macedonia, Mexico, Peru, Slovenia, Tajikistan, Vietnam 2
http://www.egov.gov.sg/egov‐programmes/programmes‐by‐businesses/obls http://www.cabinetoffice.gov.uk/resource‐library/directgov‐2010‐and‐beyond‐revolution‐not‐evolution 4
http://www.bcbusinessregistry.ca/ 3
In light of the above considerations, there is no doubt that there is a crying need for an online single window of the kind envisaged by eBiz. eBiz when implemented in its complete vision will transform the business environment through following projected benefits: I.
II.
Enable entrepreneurs to submit one integrated application for multiple licenses and make a consolidated payment for the various licenses that they require Reduce the number of procedures and correspondingly the cost and time taken for 5
obtaining approvals for starting and operating a business. A World Bank study on the impact of similar reforms projects the following benefits: • Average expected savings to Investor for each license: over Rs. 6000 and 120 hours • Average expected savings to government from each license: over Rs. 4000 and 100 hours Significantly improve the country’s position on the World Bank’s Doing Business ranking making the nation an investor friendly destination. A truly integrated Single Window with a Joined‐up service for business registration can potentially improve the country’s Starting a Business ranking to 112 ( a jump of over 20 positions) III.
4. VisionandObjectives
The vision of eBiz is to transform the business environment in the country by providing efficient, convenient, transparent and integrated electronic services to investors, industries, and business throughout the business life‐cycle. This projects aims to create a business and investor friendly ecosystem in India by making all business and investment related regulatory service across Central, State and local governments available on a single portal, thereby obviating the need for an investor or a business to visit multiple offices or a plethora of websites. It is envisaged that the services offered on eBiz will eventually cover the entire life cycle of a business‐right from its establishment, through its ongoing operations , to even its possible closure. The core value of this transformational project lies in a shift in the Government’s service delivery approach from being department‐centric to customer‐centric. eBiz will create a 24x7 facility for information and services and will also offer joined‐up services where a single application submitted by a customer, for a number of permissions, clearances, approvals and registrations, will be routed automatically across multiple governmental agencies in a logical manner. An inbuilt payment gateway will also add value by allowing all payments to be collected at one point and then apportioned, split and routed to the respective heads of account of Central /State / Parastatal agencies along with generation of challans and MIS reports. This payment gateway is the first of its kind designed in India and can become a universal payment gateway for all eGovernance applications. Once operational, this project will: •
Provide a secure one stop shop for all investment and business related information and services 24x7 on a single portal. 5
Source: Rajasthan Business Environment Reform report by International Finance Corporation, March, 2010 •
•
•
•
he need to physically inteerface with vvarious regu
ulatory autho
orities at thee Central, Eliminate th
State and local governm
ment levels. Allow a singgle payment to be made
e electronicaally against aa composite application form for multiple serrvices and th
he subsequen
nt apportion
nment and ro
outing of paayments to in
ndividual departments and agenciies. Significantlyy reduce thee difficulties faced by in
nvestors and
d businesses in complyying with regulatory reequirementss and improvve the ease o
of doing business. Create a platform for mu
ultiple goverrnment agencies to crosss validate the
eir information. The Projject envisagees setting up
p a G2B portal to serve aas a one‐stop
p shop for de
elivery of convenient and efficcient service
es and addreesses the neeeds of investtors and bussinesses righ
ht from the inception through the entire liife cycle of th
he business.
5. Outcomes The folllowing are tthe Outcom
mes of the eBiz Project
• A world‐cla
ass G2B po
ortal that en
nhances Ind
dia’s busineess competiitiveness th
hrough a single, servvice‐oriented, event‐drriven interfaace for all G2B interactions. •
Integrated G
G2B Servicess across Central, State &
& Local Gove
ernment & accross all geo
ographies in India. The above outcomes results in the followingg benefits to the investorr. 6. List of Serrvices The Year‐1 of eBiz sscope includes 29 G2B sservices – 18
8 Central and
d 11 State/M
Municipal seervices as indicated in the table below. S No Dep
partments Ministry of Corpo
orate Affairs (M
MCA)
10 11 12 13 14 Service
Issue of Name Availabillity Letter
Issue of Director Identiffication Numb
ber
Issue of Ceertificate for C
Corporation
Issue of Ceertificate for C
Commencemeent of Businesss
Issue of Peermanent Acccount Numberr
Filing of Returns by Com
mpanies (Form
m 1)
Tax Deducction Accountt Number of In
ncome Tax Deept
Excise Taxx Registration (Form R‐1)
Filing mon
nthly returns for productiion and remo
oval of goods (Form E.R 1) Service Taax Registration
n (Form ST‐1)
Filing Halff‐yearly Servicce Tax Returnss
Issue of In
ndustrial Entreepreneur Mem
moranda
Issue of In
ndustrial Licen
nse Issue of Im
mporter Exporrter Code
15 Applicatio
on for Environmental Clearaance
16 17 18 19 Filing of FC
C‐GPR (Reporrting of Forex Transaction
Filing for EEmployees Staate Insurance Corporation
Filing for EEmployees Pro
ovident Fund Organization
Issue of Reegistration Ceertificate undeer Value Addeed Tax
Ministry of Envvironment an
nd Forest OEF) (MO
RBI
ESIC
C, M/o Labourr & Employmeent EPFO
O, M/o Labou
ur & Employment
State Commercial Taxes Dept ((CTD)
1 2 3 4 5 6 7 8 9 Centtral Board of Direct Taxes (CBDT)
Centtral Board off Excise and Customs (CBEEC) Dep
partment of Industrial Policy & Prom
motion (DIPP)) Direector Generaal of Foreiggn Trade (DGFT) 20 21 22 23 24 25 26 27 28 29 Filing of Returns by Dealers Registration of SSI unit under the Industries Devt and Regulation Act Registration under Shops and Establishment Act
Issue of license under Factories Act, 1948
Filing of Annual Returns under Factories Act, 1948
Payment of Property Tax Application for power connection from DISCOM
Permission to Charge the Line
No Objection Certificate from Pollution Control Board
Registration for Profession Tax
State Industries Department State Labour Department State Factories Department Municipal Authority State Electricity Department Pollution Control Board State Commercial Taxes Department
It is expected that at least 21 more services will be added in the next 2 years, besides extending the coverage to other states. 7. eBiz Enab
bled Proce
ess The misssion of eBiz is to transform the abovve scenario aand provide investors easy access to relevant informattion and services througgh a number of key featu
ures such as License and Permits Info
ormation Wizard, Composite A
Application FForms and Seervice Orcheestration. Licensee and Perrmits Inforrmation W
Wizard eBiz Liceense and Peermits Inform
mation wizard is a conssolidated rep
pository of all a relevant Licenses, Permits and other Regulatory information along with their appliccability criteeria. The eB
Biz portal includess an ‘intervieew‐style’ Wiizard which poses the in
nvestors a series s
of queestions to asssess the licensingg needs of th
heir businesss. Based on tthe answerss provided, the wizard prrovides a cusstomized list of Licenses/Cleaarances that the investo
or needs to begin their business operation and a list of regulatio
ons that theyy need to comply with ass part of opeerating their business. Compo
osite Appllication Fo
orm In the cu
urrent scenaario, the inveestor needs tto fill multip
ple applicatio
on forms to aavail variouss services from Go
overnment agencies. An analysis of tthe forms ind
dicates signifficant overlaap in the info
ormation sought ssuch as the identity of tthe applicantt, demograp
phics of the applicant/bu
usiness unit etc. eBiz will creaate a Compo
osite Applicaation Form combining c
the common
n elements and a creating a single form thrrough which the investorr can apply fo
or multiple sservices. Joined
d Up Servicce Orchesstration eBiz Join
ned up servicce combiness the backend workflow o
of multiple ggovernment departmentts in such a manneer that a single request from the invvestor through the Composite Appliccable Form iis routed through multiple Go
overnment aagencies in a a logical seq
quence. This includes parallel and seequential orchestrration based on interdep
pendencies b
between the services bein
ng requested
d by the inveestor. 8. Solution FFramework A high‐leevel overview
w of the fram
mework enviisaged for th
he e‐Biz soluttion to achievve the stated
d goals is depicted
d in the figurre below. Th
he key components of the solution arre the eBiz P
Portal and the Shared Servicess Infrastructu
ure. The Portal integrate
es with the d
department systems thro
ough the Naational e‐
Governaance Service
e Delivery Gateway G
(N
NSDG), deveeloped by the Departm
ment of Info
ormation Technology, Government of Indiia. 9. Technicall Architectture of the Integrattion The succcess of eBiz is predicated on seam
mless integrration with the departm
ment processses and systems. Hence eBizz solution haas been desiggned to hand
dle variation
ns in the leve
el of computerization at the deepartments. The variouss types of integration envvisioned are described beelow. •
•
Level‐1 –Designed ffor departmeent with bacck‐end system
ms. Front‐en
nd on eBiz in
ntegrates partment sysstem in backk‐end. with dep
Level‐2 – Designed for departm
ment with no
o computerization. Both
h front and back‐end b
developed on
n eBiz will be d
In additiion to the ab
bove levels o
of integration
n, eBiz also d
defines a higgher level of integration ‐ Level‐3 – wheree composite services deesigned by jo
oining up the workflow of the backkend departm
ments in such a m
manner that a single requ
uest from the business u
user is routed
d to the appropriate govvernment authoritties in a logiccally sequenttial manner.
Level 1
1 Integrattion Level‐1 integration iis envisaged for services where the d
departmentss already havve a well dessigned IT system in the backk‐end to pro
ocess the seervice requeests from th
he Entrepre
eneur. The following f
sectionss provide a fu
unctional and
d technical o
overview of tthe L1 integrration solutio
on. FunctiionalOverview
The follo
owing diagraam describess the function
nal overview
w of a Level‐1
1 integration. F
Figure 3 Functio
onal Overview o
of L1 Integratio
on preneur requests for a a service by b submittin
ng the resp
pective eForm with 1. The Entrep
Attachments on eBiz Portal. •
The eBiz eForm will be desiigned to be functionally identical to form curren
ntly used m the same ffront‐end by the departmeent. It will seeek the inforrmation set and perform
dations. valid
2. The Entrepreneur remits the Fees associated with the service on the eB
Biz Portal thrrough an electronic Paayment Gateeway integraated with eBiz Portal. 3. Once submitted eBiz System S
extraacts the datta from thee Form and transmits it to the department system via tthe NSDG 4. NSDG routes the messagge to the app
propriate department 5. An Applicatiion Adaptor at the deparrtment end receives the message an
nd writes thee request into the Dep
partmental A
Application database 6. Departmentt user uses th
he Departme
ental Applicaation to process the requ
uest 7. Whenever status changees, the Application Adapttor sends message backk to eBiz via N
NSDG Techn
nicalOverrview
As descrribed in the eearlier sectio
on, the integgration with tthe departm
ment system w
will be via th
he NSDG. The follo
owing sections describe tthe technical details of h
how this integration is achieved. The inteegration with
h the department systems will be through t
app
plication adaptor. The ad
daptor is logicallyy separated into multip
ple compone
ents. The beelow diagram shows th
he information flow through the various componentss. F
Figure 4 Techni
ical Overview o
of L1 Integratio
on The follo
owing table briefly descrribes the responsibility o
of each of thee componen
nt participating in the integration. # Solution Com
mponent 1 eBiz Specific Adaptor Description
SAP This is an eBiz e
componeent that wou
uld be hosted
d along with the eBiz platform com
mponents in N
NIC. This comp
ponent is resp
ponsible for 1.
Tran
nsforming and
d packaging the t Applicatio
on Data Requ
uests and Clarrifications sub
bmitted by th
he business user u
in the eBiz portal into
o a format speecified by NSSDG in compliiance with IISS protocol speccification usin
ng the SAP Gen
neric Adaptorr 2.
In case the application size is greater than
n 2 MB, to acccount for DG’s payload size limitation, this component splits s
the NSD
application into ssmaller chunkss before routing it to NSDG
G. 3.
Poll the NSDG
G at regular intervals for responsses from partments. Dep
Proccess the Resp
ponse from Deepartment an
nd routes them to eBiz Porttal. 4.
2 NSDG Supp
plied SAP This NSDG supplied s
com
mponent would be hosted
d along with the eBiz Generic Adap
ptor platform in NIC. This com
mponent is responsible r
fo
or payload in
nto IIS/IIP necting to NSDG to post th
he payload an
nd poll for specified format and conn
DG responses avvailable in NSD
4 NSDG Supplied Generic Adap
pter. SP This NSDG su
upplied comp
ponent would be hosted in
n the Departm
ment. This component is i responsiblee for receiving the payload from NSDG
G and un‐
marshall thee payload reeceived from
m NSDG. This component is also responsible ffor sending th
he responses ffrom the depaartments to eeBiz portal via NSDG This generic connector will w be hosted
d as web service where it will be deployed as aaxis archive.
5 eBiz Generic Adaptor SP This eBiz component deployed is in the Department. This component uses the NSDG SP Generic Adaptor to marshall/un‐marshall payloads received from NSDG. In case of larger payloads from eBiz portal, this component is responsible for joining the split parts routed via NSDG. This component is also responsible for formatting/sending responses from Departments back to eBiz portal. It makes use of NSDG supplied Generic SP Adaptor. 6 eBiz Specific SP Adaptor This eBiz component deployed in the Department’s IT infrastructure acts as an intermediary between the eBiz Generic SP Adaptor and Department IT Application. It receives the messages from NSDG and posts it in a format acceptable to the Department’s IT Application in the logical Queue. 7 Input and Queues Output Data exchanged between Department Applications and eBiz components hosted in Departments are via logical Queues. These queues could be JMS queues or logical queues simulated using a database. The actual implementation of the queue’s will be decided in consultation with the department. 8 Business Components Logic This component is a part (an extension to the) of the Department’s IT Application. This is responsible for storing requests/responses from/to eBiz Portal in the Department Application. This component is also responsible for sending responses from the Department Application. The Department Application need to be enhanced to have these capabilities. The exact format of message that needs to be exchanged between Departments and the eBiz team will be detailed as part of technical design. The eBiz Gateway Components described above (items 4‐7) will need to be hosted on the Department’s datacenter while the Business Logic Components (item 8) will be co‐hosted on the department’s existing IT infrastructure. Level 2 Integration Level‐2 integration is envisaged for services where the departments do not have any IT system to process the service requests from the Entrepreneur. In Level 2 service, the eBiz implements the backend system for processing. The eBiz Department Portal allows the department user to view, scrutinize and process applications received through eBiz. FunctionalOverview
The following diagram describes the functional overview of a Level‐2 integration. 1. The Entrep
preneur requests for a a service by b submittin
ng the resp
pective eForm with Attachments on eBiz Po
ortal. The eB
Biz eForm will be designeed to be fun
nctionally ideentical to by the deparrtment. statutory form defined b
2. The Entrepreneur remits the Fees associated with the service on the eB
Biz Portal thrrough an electronic Paayment Gateeway integraated with eBiz Portal. 3. Once submitted eBiz Sysstem routes the applicattion to appropriate officce of the dep
partment ng. for processin
4. Departmentt user uses th
he eBiz Depaartmental Po
ortal to proce
ess the requeest. 5. Departmentt user will be b able to scrutinize s
the application form, verify fees paid
d by the service and also communicate any sh
hort‐falls bacck to the app
plicant. 6. The eBiz Deepartment portal p
will au
utomaticallyy route the application through app
propriate roles as per the workflow
w defined byy the departm
ment. 7. As the processing progrresses, the eeBiz Departm
mental Portal sends status messagess back to applicant. 10.
eBiz Proggram Road
dmap: As a parrt of the 10 yyear program
m, Infosys, th
he concessionaire in this project, will roll‐out servvices in a phased manner. In tthe first yearr of the threee year‐long p
pilot phase, 2
29 services w
will be unveiled in the five stattes of Andhrra Pradesh, Delhi, Haryaana, Maharaashtra and Tamil T
Nadu. This phase will also include: •
Soft‐Launch: Hon’ble Co
ommerce, Industries & TTextile Ministter Shri Anand Sharma llaunched the License &
& Permit Infformation W
Wizard on 28.01.2013 durring the 19th
h Partnership
p Summit at Agra. Thee License & Permit Information wizard providess authentic information 24X7 to investors an
nd businessess by providin
ng answers to questions in an interviiew style format. The number of q
questions asked on everyy occasion b
becomes smaaller and smaller till therre are no questions to
o ask. The questions q
askked from the second tim
me onwardss will depend
d on the answers givven to the pervious p
set through dyn
namic decisiion making. This wizard
d has the information on 100+ services of Central Government, pilot states and private agencies. In addition, the investor will be provided with hyperlinks of the concerned departments and forms, wherever possible. It is expected that this functionality alone would contribute greatly towards addressing issues arising from information asymmetry and would free investors and businesses from their reliance on middlemen for information. •
Platform Launch: During the first week of April, 2013, two services of DIPP namely, ‘Industrial License’ and ‘Industrial Entrepreneur Memorandum’ will be made available on the eBiz portal alongwith online payment. This would show‐case the transactional capabilities of the eBiz portal. •
AP Single Window: The Andhra Pradesh Single Window roll‐out is another significant launch wherein 30 services pertaining to Andhra Pradesh Single Window Services and 6 AP specific services will be made available along with integration with Central Bank of India for the payment of fees. This launch would also show‐case the transaction capabilities and shared services to an investor with all the investor and business related services for the State of Andhra Pradesh on one portal. It may be added here that the integrated payment gateway for eBiz is the first of its kind designed in the country. It has the potential of being used for all other e‐Governance applications. The only requirement will be that such an application will have to be integrated with the eBiz portal. The gateway will allow a single payment to be made electronically against a composite application form for multiple services and the subsequent apportionment and routing of payments to individual departments and agencies. •
The incremental roll‐out is planned in the end of September, 2013 with 52 services (15 Central and 37 state services) pertaining to 4 states along with integration with additional PSU banks and ePAO solution for the payment gateway. •
At the end of 6 years, it is expected that this project will expand to cover the whole country and provide over 200 G2B (Government to Business) services, as well as other value added services.