Mobile First

Transcription

Mobile First

Agenda
18. Lotus Notes/Domino Stammtisch
16:00 - 16:30
Eintreffen der Teilnehmer
Begrüßung
gegenseitiges Kennenlernen
16:30 – 17:45
Mobile First!
Die Mobility Strategie der IBM
"Mobile Mike" Michael Hoffmann
IBM Deutschland GmbH
17:45 – 18:15
Erfahrungsaustausch und
“Stammsitzen”
18:15 – 19:00
Lotus Notes/Domino
Traveler 8.5.4
Andreas Kilgenstein
activelink GmbH
ab 19:00 Uhr
Erfahrungsaustausch und
“Stammsitzen”
© 2012 IBM Corporation
Mobile First
18. Lotus Notes/Domino Stammtisch
Michael Hoffmann
Senior Technical Professional
Mobile First !
Unsere Mobile Landschaft 2012 1992
IBM legt den ersten “Ziegel”
IBM schuf 1992 zusammen mit BellSouth mit einem Simon getauften
Brocken das erste multifunktionale Mobiltelefon.
IBM Simon:
Handys + Pagers + PDAs + Faxe
schwarz-weiß Touchscreen
1 Megabyte Speicher
899 Dollar
500 Gramm “Backstein”
|
Mobile Geräte sind ein großer Schritt in der Evolution der
Computertechnik
Social
Mobil
Mobile Apps
73,3Mrd
mobile Apps wurden 2012
heruntergeladen, gegenüber
30,1 Mrd. in 20113
Business
Wireless
Cloud
Web
Desktop
@
Client Server
Sicherheitsrisiken
Host
Mainframe
8X
Zunahme der Sicherheitsrisiken durch die Verbreitung
Konsumerisierung der IT mobiler Daten und EndGeräte2
69%
Der weltweit verteilten
Antwortgeber sagen, dass
sie ein Smartphone für
Arbeitszwecke nutzen1
BYOD
Der Angestellten nutzen
ich privates Endgerät
auch bei der Arbeit³
53%
Sources: 1. Press release, accessed at http://www.businesswire.com/news/home/20110711006694/en/IDG-Global-Survey-Shows-Smartphone-Growing-Rapidly; 2. IBM X-Force 2011
Trend and Risk Report, March 2011; 3. Source: IDC, Worldwide and U.S. Mobile Application Download and Revenue 2012-2016 Forecast: The Appification of Everything Goes Global, Doc
#234684, May 2012
4| © 2012 IBM Corporation
Die mobilen Geräte schaffen enorm viele neue
Möglichkeiten …
Business to Employees
•
•
•
•
•
•
•
•
Höhere Mitarbeiterproduktivität
Kürzere Prozessdurchlaufzeiten
Mehr Umsatz bei Vertriebsgesprächen
Erweiterung bestehender Anwendungen für
mobile Mitarbeiter und Kunden
Veringerung der Fahrzeugflottenkosten, u.a
Benzin
Schnellere Reaktionszeiten und
Entscheidungsgeschwindigkeiten
Schnelleres Lösen von internen IT Problemen
Reduzierung der Personalkosten durch BYOD
(Bring your own Device)
Business to Consumer
• Verbesserte Kundenzufriedenheit
• Tiefere Kundenbindung und bessere
Loyalität
• Mehr Umsatz durch besser personalisierte
Angebote
• Kundenservice online und jederzeit
• Differenzierung vom Wettbewerb
• Erhöhte Aufmerksamkeit in der Branche
• Tiefere Einblicke in das Kaufverhalten des
Kunden und damit zusätzliche
Umsatzpotenziale
• Verbesserte Services selbst in der Filiale
… bringen aber auch Herausforderungen mit sich:
Sicherheit
Mobile Plattformen
Strategie und
Ressourcen
 Endpunkt und Datenmanagement
 Compliance mit Unternehmensrichtlinien
 “Konsumerisierung der IT” treibt BYOD*
 Entwicklung mobiler Anwendungen auch mit Blick auf sichere
Anbindung an das Firmennetz
 Der Bedarf für eine klare “Mobility”-Strategie und Roadmap
 Installation, Konfiguration, Support und fortlaufende Wartung
durch erfahrene Ressourcen
*BYOD = Bring your own device. Source: The New Workplace CIO Study, IBM Market Insights, October 2011
Identifizierte Probleme
 Sehr starke Weiterentwicklung der Smartphones, sowie starke Verschiebungen der
Marktteilnehmer.
 Es gibt nicht das sicherste Smartphone bzw. Betriebssystem, jedes hat seine
Schwachstelle.
 Sehr langsames Patchen der Smartphone-Betriebssysteme
 Teilweise sehr unausgereifte Sicherheitskonzepte der Betriebssysteme
– Manchmal nicht hinreichende Verschlüsselung der Daten auf dem Gerät
 iOS und BlackBerry stellten sich als sehr homogene Plattform da, bei der
unterschiedliche Geräte der Plattform einfach zu managen sind.
 Android ist ein sehr schwer zu managendes Betriebssystem, da es aufgrund
seiner Offenheit und jeweiligen Anpassungen sehr heterogen ist.
– Erste Android Geräte von Samsung (Galaxy) sind soweit angepasst worden, dass das Sicherheitsniveau
deutlich über dem normaler Android Geräte liegt.
– Die Plattform ist jedoch aufgrund der Flexibilität und Anpassbarkeit interessant, es möglich ist, Funktionen
nachzurüsten, siehe Samsung, oder Funktionen die als Sicherheitskritisch angesehen werden zu entfernen.
 Wenn ein Unternehmen „BYOD“ unterstützt, hat das Unternehmen keine
vollständige Kontrolle über das Gerät.
 Es findet oft eine Mischung der privaten und geschäftlichen Daten auf
Smartphones statt.
7|
|
2011 ist 'Bring Your Own Device' (BYOD) in den meisten
Firmen bereits akzeptiert.
Forrester Research, Inc., The State Of Workforce Technology Adoption: US Benchmark 2011, September 2011
Der eigentliche Wert von mobilen Geräten entsteht
durch die Anwendungen
Welche Vorteile, falls überhaupt, konnte ihr Unternehmen durch die Einführung mobiler
Geräte erzielen?
70%
Increased worker productivity
Increased employee responsiveness and decision making
57%
49%
Faster internal IT issue resolution
44%
Improved customer satisfaction
38%
Faster customer issue resolution
20%
Competitive differentiation
18%
Reduced personnel costs
Reduced fuel, gas, or fleet maintenance cost
16%
Improved brand perception
15%
14%
Increased sales revenue
Reduced sales cycle time
10%
It’s too soon to tell or don’t know
8%
Reduced inventory costs
7%
None; we haven’t seen any benefits
Other
3%
1%
Source: Forrester Research, Inc., “Forrsights Networks and Telecoms Survey,” Q1 2011
Mobil schafft neue Möglichkeiten für alle Branchen
Telecom Einzelhandel Öffentl Dienst Andere
Banken Versicherungen Healthcare
Bestehende Unternehmensanwendungs- und Infrastruktur-Plattform
Workforce
Optimization
Social
Collaboration
Produkt- und
Service-Innovationen
NutzerBenachrichtigungen
Erweitern des
Geschäftsmodells auf
mobile Kunden und
Mitarbeiter
Kundenbetruung
und Insights
StandortServices
Verbessern der
operationalen Effizienz
und Kostenreduktionen
Mobile
Payments
Sich von Wettbewerbern
unterscheiden
Mobility Services von
Drittanbietern
Social Mobile
Commerce
Neue Services und neue
Geschäftsansätze
Messbare Ergebnisse
Ein erfolgreicher Start in die Nutzung der mobilen Welt
1
2
3
Entwickeln einer Strategie
zur nutzung mobiler Geräte
mit entsprechenden Regeln
Die Infrastruktur für mobile
Geräte aufsetzen
Mobile Geräte sichern
4
Unternehmens-E-Mail,
Kontakte und Kalender
verfügbar machen
5
Anwendungsstrategie
(„Apps“) erstellen
6
Anwendungen
ausrollen und
managen
IBM Collaboration Solutions – Umfassende Lösungen für mobile Geräte
■
Die umfassende Lösung mit
aktuellen, coolen mobilen Apps
■
Verfügbar auf allen führenden
Smartphone Plattformen – Zugriff
über die spezifischen App-Stores
■
Unterstützt durch
Entwicklungswerkzeuge, um
Kunden und Partnern die
Möglichkeit zu geben ihre
Anwendungen auch mobil
verfügbar zu machen.
■
Vervollständigt durch Sicherheitsund Management-Funktionen für
Apps und mobile Services aus
dem eigenen Rechenzentrum,
gehostet oder aus der Cloud, die
den Anforderungen von
Unternehmen gerecht werden
IBM strategy addresses client mobile initiatives
Use & Extend
Build & Connect
Manage & Secure
|
Mobile Architecture
use – build – secure
Manage & Secure
Manage mobile devices and
applications
Secure mobile business and data
IBM Sametime
Mail Calendar
Contacts
●Chat Messaging
IBM Connections
●Telephony Integration
●UC²
●Social Collaboration
Other
●Files / Document
Backends
share
●Activity Stream
●Std Web Apps
●
Employees
Customers Partners
Domino Traveler
xPages
Custom Apps
Portal Access
●Domino Apps
●Mobile Entry Point
●HTML5
●Hybrid
Use the
existing mobile
solutions
Extend existing
systems to
mobile devices
IBM Worklight
Build &
Connect
WebSphere Portal
Build mobile
applications
●
●
Use &
Extend
SAP
Connect to, and
run backend
systems in
support of
mobile
Other
Backends
IBM mobile
Software
for Apple iPhone and iPad
Web URL:
www.ibm.com/software/lotus/category/
mobile-wireless/apple/
IBM Notes Traveler – What's new in 2012
8.5.3 UP1 (Available now)
■
High Availability
■
Android
─ Tablet support
─ Monthly calendar view
8.5.3 UP2 (coming soon)
■
To Do's for Android and
iOS
─ Enhanced Security - App
password
■
General Enhancements
─ Improved Handling of Notes
Documents
─ Sent Folder Save
─ Attachments for Draft Mail
Web Based Administration UI
Traveler Companion for iOS
(Available now)
■
─ View only attachment control
─ Password entry timeout period
IBM plans are subject to change
Use and Extend
IBM Lotus Traveler
Traveler Cluster
Domino Servers
Administration Web
UI
Direct
connect or
through proxy
Domino Mail
servers
Reverse Proxy /
Round Robin
Recommended in DMZ
https
●
●
●
●
●
●
●
iOS Android WinMobile Nokia
remote wipe
business data only wipe (BYOD)
security policy enforcement
data encryption
application level password (Android)
included with Domino
Notes
RPC
central DB
Traveler services will
perform smart load
balance
Recommend pool is
behind corporate firewall
Recommend
Highly
Available DB configuration
IBM Connections Mobile
●
Mobile access to enterprise social
collaboration
●
●
Connections mobile apps
●
●
●
Access social network, profiles,
communities, status updates, files,
photos, videos, activities, blogs,
wikis, forums, bookmarks, ideation
voting
iOS (iPhone & iPad), Android,
Blackberry
Photo /video upload support
Mobile Web browser access
●
Android, iOS, Nokia Symbian and
Blackberry 6/7 devices
|
IBM Connections Mobile in 2012
Available now (for Apple/Android)
─ Improved UI
─ Offline files - file upload/download
─ Multi Account log-in ( BlackBerry also)
─ Save from profiles to device contacts
─ Admin control of File uploads,
downloads, search etc
─ SmartCloud support for Files service
─ Customize app name, logo, banners,
launch other apps (BlackBerry)
New! Just released to app stores
─ Connections 4 support including
Activity Streams, Like, Repost
─ Improved UI for Status updates,
Communities
─ Local/remote data wipe for added
security
─ Geo-location tracking to locate
members of your network
|
IBM Connections Mobile Offline Files
Mobile files also
available in IBM
SmartCloud for
Social Business
|
IBM Sametime Mobile IM chat, Presence
Android
iPhone and iPad with Apple
push notifications
IM chat apps for Blackberry, Symbian, Windows Mobile devices also available
IBM Sametime Mobile Chat/IM
Available
●
New platforms: Apple iOS 6, iPhone 5,
Android 4
●
Improved background session
reconnect performance
●
Easy to deploy – User configuration via
URL
●
Improved chat history
●
Share Geo location in status
●
New! Android Tablet version
Coming soon
●
IBM SmartCloud support
Sametime roadmap candidates
(preliminary)
●
Audio/video softphone for click-to-call
●
Offline mode for Chat/IM
●
Android push-notification
Sametime Unified Telephony dialer
Click to calls from mobile via
Sametime Unified Telephony.
●
Calls to/ from SUT unified
number, not the mobile
number
●
Use any preferred number/
device to take the call
●
Launch phone dialpad
●
Available for Android,
iPhone and iPad
IBM Mobile Meetings
SmartCloud Meetings
iOS, Blackberry,
Android
Sametime Meetings for
Blackberry
Sametime Meetings Viewer for Apple
iPad (Android web browser access
supported)
IBM Mobile Solutions
Extend & Transform
Build & Connect
Manage & Secure
Manage and Secure
Mobile Security - more than MDM
Manage
Protect Apps,Data&Network
Develop
Mobile Device Mgmt.
Acquire/Deploy
Mobile
Device
Security
Management
•Register
•Device Activation
•Configure to Policy
•App/Content Mgmt.
•SW Distribution
Mobile Threat
Management
• Anti-malware
• Anti-spyware
• Anti-spam
• Firewall / IPS
• Web filtering &
Web reputation
• Device wipe,
lockdown
• Passwd
Mgmt.
• Config policy
& compliance
Manage/Monitor
•Self Service Portal
•Usage & Quality
monitoring/reporting
Retire
•Migrate to new device
•De-provision
Mobile IPC
(Information
Protection)
• Data
encryption
(device, file,
app)
• Mobile
Data Loss
Prevention
Tivoli Endpoint Manager
Traditional
Endpoint Mgmt




OS provisioning
Patching
Power Mgmt
Anti-Virus Mgmt




App Test/
Development
Mobile Security
Mobile VPN
• Virtual Private
Network (VPN)
secure
communications
IBM Worklight
Mobile
Identity &
Access
Secure Mobile
App Dev.
• Authorize &
Authenticate
• Certificate
mgmt
• Multi-factor
• Vulnerability
testing
• Mobile app
testing
• Enforced by
tools
• Enterprise
policies enforced
Rational
AppScan
Lotus
Traveler
Mobile
Device Mgmt
Device inventory
Security policy mgmt
Application mgmt
Device config
(VPN/Email/Wifi)
 Encryption mgmt
 Multiple OS support





Device Wipe
Location info
Jailbreak/Root
detection
Enterprise App
store
Self-service
portal




Protecting Data on
the Device
Enforcing Security
Updates to Apps
Authentication and
Authorization
services
Application Security



Build security testing
into the IDE
Automate Security /
Compliance testing
in the Build Process
Security /
compliance testing
incorporated into
testing
27| © workflows
2012 IBM Corporation
Manage and Secure
IBM Endpoint Manager
Endpoint Management – no MDM only – PC and Tablet / Smartphone
together
Systems
management
Common
management agent
and console
Near-instant
deployment of
new features
Security
management
IBM Endpoint Manager
• Advanced management for
iOS, Android, Symbian,
and Windows Phone
• Unified management extends
existing desktop, laptop, and
server management on the
same platform
• Security compliance checks
automatically control access to
corporate resources, such as
VPN, email, and enterprise
apps
• Offer and deploy
recommended corporate apps
to employees to speed mobile
adoption
Desktop / laptop /
server endpoint
Mobile
endpoint
|
|
Manage and Secure Mobile Devices
IBM Lotus Mobile Connect
Mobile security software for enterprise application connectivity
■
Clientless HTTP single sign-on services via a SSL secured tunnel
for communication to specific HTTP application servers
─ No need to open general VPN access to all intranet servers
■
Supports iOS, Android, Symbian PC's and other mobile devices
■
Strong authentication and encryption
IBM Lotus
Notes
Traveler
Mobile
Connect
Server
Or use 3rd party
mobile VPN to
connect
IBM
Sametime
IBM
Connections
IBM Mobile Solutions
Extend & Transform
Build & Connect
Manage & Secure
Spectrum of mobile development approaches
Unique Mobile
Applications
Characteristics
Multi-channel
Experiences
Mobile sites
Web Mobile
Applications
Runs in browser
Multiple web apps

Shared
auth/security

Content
management

Personalization
Standalone web
apps
Hybrid Mobile
Applications
Native Mobile
Applications
Runs on device, App download
Standalone ondevice apps
Traveler
Sametime
Connections
Lotuslive
Meetings
Symphony
|
Characteristics
IBM Tools for Mobile Application Development
Mobile sites
HTML
Web Mobile
Applications
HTML5,
Javascript CSS3
Runs in browser
Hybrid Mobile
Applications
Native Mobile
Applications
HTML5, Javascript
+ Native device
'container'
Runs on device, app download
Tools
Domino
Portal
IBM Lotus® Domino®
Designer
(XPages mobile)
IBM WebSphere® Portal Mobile Experience
IBM Web Experience Factory
IBM Rational® Application Developer
Worklight
Native OS
platform +
languages
++
Worklight /
Rational
|
Some XPages Mobile Specific Controls
Outline/Menu
View Panel
Build mobile applications using XPages' rapid application
development mechanism
●Look and feel like native apps to achieve the best user experience
●Access to native services
●Support for offline
●Supports: Android, iPhone, and Blackberry
See: http://mobilecontrols.openntf.org/
Navigation Bar
Form with
Validation
Filter
Calendar
Search Bar
|
IBM Worklight – A Mobile Application Platform for
Enterprises to build, run secure and manage Web,
Hybrid and Native Apps.
Customer Hybrid App – Lotte uses native device features
to display augmented reality on iOS and Android devices
Build and Connect
IBM Worklight Client - Hybrid Apps
Device independent Apps - Device specific Features
Trusted App
Repository
File System
(on mobile device)
Native Container (“Shell”) with
custom functionality for
performance and security
HTML, CSS, JavaScript
Allows development of
downloadable apps without
knowledge of native
development languages.
Dedicated teams with native
expertise can provide custom
native capabilities and
security functions to app
developers.
Mobile Operating System
Build and Connect
IBM Worklight – Components
Device independent Apps – Device specific Features
Build and Connect
Domino and IBM Worklight
Worklight Hybrid
Container
Web Site
IBM Worklight Shell
Hybrid Container
Web Site
Access devices specific capabilities
(camera, contacts,etc...)
App Store Presence
Application management
Mobile Notifications
Domino XPages
Device Features
Web based mobile Applications,
XPages mobile controls,
Domino Designer created content,
supports Domino security
Device Features
|
Build and Connect
WebSphere Portal and Worklight
Worklight Hybrid
Container
Web Site
IBM Worklight Shell
Hybrid Container
Web Site
Access devices specific capabilities
(camera, contacts,etc...)
App Store Presence
Application management
Mobile Notifications
WebSphere Portal/WCM
Multiple Applications, Content,
Roles, Personalization,
Customization
Device Features
Device Features
|
Build and Connect
IBM Mobile Foundation
Security Gateway/VPN
Development
Lifecycle
Tools
IBM Access Manager
IBM Mobile Connect
MEAP
IBM Worklight
MDM
IBM Endpoint
Manager
IBM Mobile Foundation
Mobile
threats
security Tools
SOA & Connectivity
(Messaging, ESBs, Cloud Integration, Governance)
Analytics
Web sites/
portal
Enterprise Apps
Business
Process
Management
Social/ collab
Software
|
Contact details
Michael Hoffmann
Senior Technical
Professional
IBM Collaboration Solutions
Altrottstrasse 31
69190 Walldorf, Germany
“Mobile Mike”
Mobile +49-7034.643.1038
mhoff@de.ibm.com
|
© Copyright IBM Corporation 2011
IBM Deutschland GmbH
IBM Allee 1
D-71138 Ehningen
Germany
Produced in Germany
All Rights Reserved
IBM, the IBM logo and Lotus are trademarks of International Business Machines Corporation in the United States, other
countries or both.
Other company, product and service names may be trademarks or service marks of others.
References in this publication to IBM products and services do not imply that IBM intends to make them available in all
countries in which IBM operates.
The information contained in this documentation is provided for informational purposes only. While efforts were made to
verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without
warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and
strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out
of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this
documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its
suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of
IBM software.
|
|

Mobile First

Transcription

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