SANTA CRUZ METROPOLITAN TRANSIT DISTRICT

Transcription

BOARD OF DIRECTORS REGULAR MEETING AGENDA
AUGUST 10, 2001 (Second Friday of Each Month)
SCMTD ENCINAL CONFERENCE ROOM
*370 ENCINAL STREET, SUITE 100*
SANTA CRUZ, CALIFORNIA
SECTION I: OPEN SESSION - 9:00 a.m.
1.
ROLL CALL
2.
ORAL AND WRITTEN COMMUNICATION
a. Laura Scribner, City of Santa Cruz
b. Gail Baker
c. Roberta Fama
RE: July 4th Service
RE: Bus Operator Dennis Baldwin
RE: Hwy. 17 Express
3.
LABOR ORGANIZATION COMMUNICATIONS
4.
METRO USERS GROUP (MUG) COMMUNICATIONS
5.
METRO ACCESSIBLE SERVICES TRANSIT FORUM (MASTF) COMMUNICATIONS
6.
ADDITIONAL DOCUMENTATION TO SUPPORT EXISTING AGENDA ITEMS
CONSENT AGENDA
7-1.
APPROVE REGULAR BOARD MEETING MINUTES OF 7/13/01 AND 7/20/01
Minutes:
Attached
7-2.
ACCEPT AND FILE PRELIMINARILY APPROVED CLAIMS
Report:
Attached
7-3.
CONSIDERATION OF TORT CLAIMS: Deny the claim of: Erdem Esengil
Claim:
Attached
7-4.
ACCEPT AND FILE MINUTES OF MASTF COMMITTEE MEETING OF 7/19/01
Minutes:
To be included in the Add-On Packet
7-5.
ACCEPT AND FILE MINUTES OF MUG COMMITTEE MEETING OF 7/18/01
Minutes:
Attached
7-6.
ACCEPT AND FILE MONTHLY BUDGET STATUS REPORT FOR JUNE 2001,
APPROVAL OF BUDGET TRANSFERS AND DESIGNATION OF EXCESS SALES
TAX FUNDS IN THE AMOUNT OF $225,000 FOR LIABILITY INSURANCE
* Please note: Location of Meeting Place
Regular Board Meeting Agenda
August 10, 2001
Page 2
RESERVES, $440,000 FOR WORKERS’ COMPENSATION RESERVES, $100,000
FOR BUS STOP IMPROVEMENT RESERVES, $462,000 FOR ALTERNATIVE FUEL
CONVERSION FUND AND THE REMAINDER FOR CAPITAL RESERVES IN THE
ESTIMATED AMOUNT OF $1,800,000; AND ADOPTION OF SCHEDULE OF
RESERVE ACCOUNTS
Staff Report:
Attached
7-7.
CONSIDERATION OF APPROVAL OF RESPONSES TO TRIENNIAL
PERFORMANCE AUDIT
Staff Report:
Attached
7-8.
ACCEPT AND FILE STATUS REPORT ON ADA PARATRANSIT PROGRAM FOR
JUNE 2001
Staff Report:
Attached
7-9.
ACCEPT AND FILE HIGHWAY 17 STATUS REPORT FOR JUNE 2001
Staff Report:
To be included in the Add-On Packet
7-10. ACCEPT AND FILE JULY RIDERSHIP REPORT
Staff Report:
Attached
7-11. ACCEPT AND FILE UNIVERSITY OF CALIFORNIA, SANTA CRUZ SERVICE STATUS
REPORT
Staff Report:
Attached
7-12. ACCEPT AND FILE STATUS REPORT ON BUS STOP AND SHELTER
MAINTENANCE
Staff Report:
Attached
7-13. ACCEPT AND FILE THE URBANIZED AREA FORMULA PROGRAM AND THE
NEEDS OF SMALL TRANSIT INTENSIVE CITIES STUDY AND APPROVE A
LEGISLATIVE POSITION IN SUPPORT OF ITS FINDINGS
Staff Report:
Attached
7-14. ACCEPT AND FILE STATUS REPORT ON THE INVESTIGATION OF BIODIESEL AS
AN INTERIM FUEL
Staff Report:
Attached
REGULAR AGENDA
8.
CONSIDERATION OF DISTRICT POSITION ON ELIMINATION OF CITY OF SANTA
CRUZ BEACH SHUTTLE/BUS LANE
Presented by:
Mark Dorfman, Assistant General Manager
Staff Report:
Attached
August 10, 2001
Page 3
9.
CONSIDERATION OF ADDITIONAL SERVICE TO THE SANTA CRUZ COUNTY FAIR
Presented by:
Kim Chin, Planning and Marketing Manager
Prepared by:
Linda Fry, Service Planning Supervisor
Staff Report:
Attached
ACTION REQUIRED AT THE AUGUST 10, 2001 BOARD MEETING
10.
CONSIDERATION OF ADDITIONAL SERVICE TO THE BEACHFEST EVENT
Presented by:
Bryant Baehr, Operations Manager
Staff Report:
Attached
11.
CONSIDERATION OF ALTERNATE MEETING LOCATIONS AND NIGHT MEETINGS
FOR THE REGULAR BOARD MEETING
Presented by:
Margaret Gallagher, District Counsel
Staff Report:
Attached
12.
CONSIDERATION OF SHUTTLE SERVICE FOR THE CITY OF CAPITOLA ART AND
WINE FESTIVAL
Presented by:
Staff Report:
Attached
13.
CONSIDERATION OF AMENDING THE TERM OF THE CONTRACT FOR PAIGE’S
SECURITY SERVICES
Presented by:
Tom Stickel, Fleet Maintenance Manager
Staff Report:
Attached
14.
CONSIDERATION OF ISSUES RELATING TO THE SERVICE AREA SERVED BY
ADA PARATRANSIT
Presented by:
Staff Report:
Attached
15.
CONSIDERATION OF ISSUES RELATING TO THE PARATRANSIT CUSTOMER’S
GUIDE/POLICIES AND PROCEDURES FOR PARATRANSIT OPERATIONS
Presented by:
Staff Report:
Attached
ADJOURN
NOTICE TO PUBLIC
Members of the public may address the Board of Directors on a topic not on the agenda but
within the jurisdiction of the Board of Directors or on the consent agenda by approaching the
Board during consideration of Agenda Item #2 “Oral and Written Communications”, under
Section I. Presentations will be limited in time in accordance with District Resolution 69-2-1.
Members of the public may address the Board of Directors on a topic on the agenda by
approaching the Board immediately after presentation of the staff report but before the Board
August 10, 2001
Page 4
of Directors’ deliberation on the topic to be addressed. Presentations will be limited in time in
accordance with District Resolution 69-2-1.
When addressing the Board, the individual may, but is not required to, provide his/her name
and address in an audible tone for the record.
The Santa Cruz Metropolitan Transit District does not discriminate on the basis of disability.
The Encinal Conference Room is located in an accessible facility. If you wish to attend this
meeting and require special assistance in order to participate, please contact Dale Carr at
426-6080 at least 72 hours in advance of the Board of Directors meeting.
F:\users\ADMIN\filesyst\A\Agendas\Board\2001\8-10-01.doc
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301 Center Street, Santa Cruz, CA 95060 831 420-6177 www.nelsoncenter.cotn
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7/16/01
Sheryl Ainsworth, Chair
SCMTD Board of Directors
370 Encinal Suite 100
Santa Cruz, CA 95060
Dear Chairperson Ainsworth;
I am writing to thank you, as well as the rest of the Board of Directors, and staff, of the SCMTD,
for the bus service that ran on the July 4’h. Although the service was quite limited, and as such,
was marginally successful, I know that it made a difference to those seniors who were able to use
it to attend the Annual July 4th Senior BBQ (see attached signatures). Hopefully for others, as
well.
Determilling the best possible routing for 3 buses to serve the entire county, as well as conveying
that service information to the public required considerable staff time and thought, on top of the
dollars allocated to pay for it. I had the opportunity to work with several district staff in this
process and would especially like to thank them (Kathy O’Mara, Ian McFadden, Steve Paulson,
Eileen Hiltner, Bryant Baehr and Kim Chin) and others I may not be aware of. I would also like
to commend the over and above efforts of operators Miguel Urizarri, Ron Dean and Oscar
Andrade, and Supervisor John Perez, who provided service on the 4th. It was particularly
heartwarming to see the concern Mr. Urizarri showed for his passengers as he conversed with
them in both Spanish and English to insure that no one was left stranded before departing from
Harvey West for the only return trip to Watsonville.
I continue to hope that Sunday level bus service will be reinstated next year for the 4th of July.
The limited service this year was a start but was certainly not an ideal solution. There was not
enough service, and not enough public understanding of the service that ran, despite genuine
efforts to make it as good as possible.
My understanding is that the request for the reinstatement of July 4’h service will be passed on to
the Service Planning and Review Committee for evaluation. I am confident that this committee
does an excellent job of making recommendations based on the needs that they see daily, both
for the benefit of their constituencies, and their passengers. I also believe, that in the case of
holiday service, that they may not fully appreciate the need. Full standing loads, with folks left
waiting at the curb, are visible to staff. Buses that chronically run late due to unrealistic time
points in the face of today’s traffic are also very visible. However, transit-dependent people
isolated at home on a holiday are invisible.
Ridership groups (MASTF and MUG) have been advocating for holiday se
priority frequently expressed) for many, many years (at least since 1994).
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expressed their request in the form of Motions to the Board repeatedly because this is where they
have a voice. Hopefully, better communication between ridership groups and Service Planning
and Review will help to insure that all types of service needs are considered by staff charged
with the difficult job of prioritizing service improvements.
Our buses represent independence for many members of our community. July 4th is a day set
aside to celebrate independence. It’s an irony that in Santa Cruz bus service drops out on this
special day, leaving many isolated and/or dependent as the rest of our community celebrates. Up
and down the coast, from Santa Rosa to Santa Barbara, every other community has bus service
on Independence Day. I’m hoping that by next year, we will once again be able to say that Santa
Cruz does too. Your consideration of our request for the reinstatement of July 4’h bus service is
much appreciated.
Sincerely,
Laura Scribner
Recreation Supervisor
PS. An extra special thanks goes out to Directors Reilly and Fitzmaurice who joined in as
volunteers to serve the seniors BBQ on July 4rh. You were great!
cc. Les White, Metro General Manager
United Transportation Union
Metro Accessible Services Transit Forum
I
-
3 1 July 2001
Santa Cruz Metro
370 Encinal Street
Santa Cruz. CA 95060
Dear Sirs:
I am writing this letter on behalf of Gail Baker. who was one of the passengers on the Metro Bus.
Route 69. driven by Dennis Baldwin the day of the shooting at Soquel Avenue and Ocean Street
(29 June, 2001). She wishes me to express her thanks and gratitude to Mr. Baldwin for his very
courageous and self-sacrificing actions that day. She was the passenger whom he shielded with
his bodv when she fell while exiting the bus. She would like to see Mr. Baldwin given some sort
of official commendation for saving his passengers. He went far above and beyond the call of
duty to help. and perhaps save the lives of. his passengers. It was a terrifjing experience for
Gail. and she is cstremely grateful to Mr. Baldwin for his care.
Rcspcctfully yours.
Gail Baker
690 Pacific Avenue
Santa Cruz. CA 95060
July 31, 2001
Santa Cruz Transit Board
370 Encinal #lOO
Santa Cruz, Ca. 95060
Re: Hwy 17 Express route
Attn: Board Members
As a avid Hwy 17 Express commuter, I would like to request that the 2:00 westbound bus to Santa Cruz be
extended to the Hwy I park and ride stop. There are alot of us commuters that would take advantage of the
earlier bus if it was extended and companies that offer flex time for day care dilemmas would appreciate
the extra flexibility.
Thank you for your consideration,
&&A~
Roberta Fama
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Minutes- Board of Directors
July 13, 2001
A Regular Meeting of the Board of Directors of the Santa Cruz Metropolitan Transit District met
on Friday, July 13, 2001 at the District’s Administrative Office, 370 Encinal Street, Santa Cruz,
CA.
Vice-Chairperson Reilly called the meeting to order at 9:00 a.m.
SECTION 1: OPEN SESSION
1.
ROLL CALL:
DIRECTORS PRESENT
DIRECTORS ABSENT
Jan Beautz
Tim Fitzmaurice
Bruce Gabriel
Michelle Hinkle
Mike Keogh
Christopher Krohn
Rafael Lopez
Emily Reilly
Ex-Officio Mike Rotkin
Sheryl Ainsworth
Jeff Almquist (arrived at 9:05 a.m.)
Dennis Norton
STAFF PRESENT
Paul Chandley, Human Resource Manager
Kim Chin, Planning & Marketing Manager
Mark Dorfman, Asst. General Manager
Marilyn Fenn, Asst. Finance Manager
Terry Gale, IT Manager
David Konno, Fac. Maint. Manager
Ian McFadden, Transit Planner
Kathy O’Mara, Schedule Analyst
Elisabeth Ross, Finance Manager
Judy Souza, Base Superintendent
Leslie R. White, General Manager
EMPLOYEES AND MEMBERS OF THE PUBLIC WHO INDICATED THEY WERE
PRESENT
Wally Brondstatter, UTU
Gillian McGlaze, PSA
Jenny Bragar, Outreach Consultant
John Mellon, VMU
Pat Dellin, SCCRTC
Bonnie Morr, UTU
Lynn Everett-Leigh, MultiSystems
Cliff Nichols, Cabrillo College
Jenna Glasky, SEIU
Larry Paegler, UCSC
Mark Hartunian, Lift Line
Michael Schmidt, Goodwill Ind.
Don Hubbard, Harvey West Assn.
Patricia Spence, MASTF
Jeff LeBlanc, Bus Rider
Cliff Tillman, SEIU
Candace Ward, UCSC
Minutes– Board of Directors
July 13, 2001
Page 2
2.
Oral Communications:
A young man who had thrown a rock at a bus out of frustration when he was passed up
by two previous buses, apologized to the Board and Staff for his actions. He was
arrested for what he had done and has paid for the bus windshield.
Michael Schmidt discussed the survey which was conducted by the Santa Cruz Chamber
of Commerce regarding the widening of Highway 1. He stated that the survey was to
obtain the community's attitude toward reallocating some of the sales tax revenue. He
expressed his hope that METRO would work with the Board of Supervisors to find
additional funding for the widening project. He added that there was no intention by
himself or the Chamber to initiate a ballot measure for sales tax reallocation.
Don Hubbard of the Harvey West Area Association wanted to ensure that the list of 32
questions submitted by the Harvey West Area Association and Chamber of Commerce
would be included in the economic impact study being conducted for MetroBase. Mark
Dorfman informed Mr. Hubbard that the staff report on this issue would be available early
next week and would be discussed at the July 20th Board meeting.
Written Communications:
a. Tracy Kellerman
b. Jan Davis-Hadley
RE: MetroBase at Harvey West
RE: Bikes on Buses
Les White stated that these letters would be responded to after receiving input, if any,
from the Board.
3.
No questions or comments.
4.
5.
6.
The staff report on Item #10 Service Improvements for Fall 2001 was distributed along with a
map of the ADA Paratransit service areas and a map of the area to which Mr. Whiteagle would
like transportation each week.
July 13, 2001
Page 3
CONSENT AGENDA
7-1.
APPROVE REGULAR BOARD MEETING MINUTES OF 6/8/01 & 6/15/01 AND
SPECIAL BOARD MEETING MINUTES OF 5/23/01
7-2.
7-3.
ACCEPT AND FILE PASSENGER LIFT REPORT FOR JUNE 2001
7-4.
CONSIDERATION OF TORT CLAIMS: Deny the claims of: Victoria Balsa;
Ronald F. Chinitz; Sheri Cooper
7-5.
7-6.
7-7.
ACCEPT AND FILE MONTHLY BUDGET STATUS REPORT FOR MAY 2001,
APPROVAL OF BUDGET TRANSFERS
7-8.
MAY 2001
7-9.
ACCEPT AND FILE HIGHWAY 17 STATUS REPORT FOR MAY 2001
Director Fitzmaurice met with the Mayor and City Manager of Los Gatos both of whom
expressed interest in express bus service into Los Gatos. Mr. White informed the Board that
METRO and VTA, through a Joint Powers Agreement, work collectively to make decisions about
service configurations, fares and operation of the Highway 17 Express service.
July 13, 2001
Page 4
7-10. ACCEPT AND FILE UNIVERSITY OF CALIFORNIA, SANTA CRUZ SERVICE STATUS
REPORT
Director Fitzmaurice reported that UCSC opened the road to two-way traffic next to the
bookstore. Les White was informed that the work on campus is ahead of schedule and he
added that the Transportation Commission is helping to fund this project through the STPC
grant in the amount of approximately $550,000.
7-11. ACCEPT AND FILE RESOLUTION AUTHORIZING SECRETARY/GENERAL
MANAGER AND/OR FINANCE MANAGER TO EXECUTE DOCUMENTS REQUIRED
BY NOVA INFORMATION SYSTEMS, INC., FOR MERCHANT BANK CARD
SERVICES
7-12. CONSIDERATION OF APPROVAL OF DISPOSITION OF PARATRANSIT VEHICLES
AND VEHICLE #902
These vehicles exceeded their useful life and will be available for sale. Mr. White anticipates
that the cab companies may be interested in purchasing them.
7-13. CONSIDERATION OF ADOPTION OF THE ANNUAL DBE PARTICIPATION RATE OF
15% FOR FEDERALLY-FUNDED PROCUREMENTS IN FY 2002
Ex Officio Director Rotkin asked staff if the DBE goal of 15% is reachable and was informed that
it is, due to the security firm being a Disadvantaged Business Enterprise. Mark Dorfman will
send Ex Officio Director Rotkin a copy of the newly configured DBE plan which outlines the
penalties for districts not meeting their goals.
7-14. CONSIDERATION OF CHANGE OF USE FOR FLORA BELLA FROM CHILDREN’S
CLOTHING STORE TO EXPRESSO/GOURMET COFFEE OUTLET
Margaret Gallagher distributed to the Board a letter of opposition to this venture. The party who
is opposed to this also sells coffee at his venue located at the Watsonville Transit Center.
7-15. CONSIDERATION OF AMENDMENT TO AGREEMENT FOR PARATRANSIT
SERVICE BETWEEN SANTA CRUZ METROPOLITAN TRANSIT DISTRICT AND
FOOD AND NUTRITION SERVICES INC. TO PROVIDE FOR A NAME CHANGE FOR
FOOD AND NUTRITION SERVICES, INC. TO "COMMUNITY BRIDGES" AS A
RESULT OF A CORPORATE NAME CHANGE
July 13, 2001
Page 5
REGULAR AGENDA
8.
PRESENTATION OF EMPLOYEE LONGEVITY AWARDS
9.
PRESENTATION OF THE URBANIZED AREA FORMULA PROGRAM AND THE
NEEDS OF SMALL TRANSIT INTENSIVE CITIES STUDY AND APPROVAL OF A
LEGISLATIVE POSITION IN SUPPORT OF ITS FINDINGS
Summary:
Mark Dorfman gave a Power Point presentation on this program. He stated that a clause was
added to the Reauthorization Bill in 1997 which required a study of the Urbanized Area Formula
Program to see if the method of distribution meets the needs of the transit agencies of small
transit intensive cities. This is a $3B program which funds both operating and capital
expenditures. For funding purposes, Watsonville and Santa Cruz are two separate areas. Staff
is requesting approval from the Board to incorporate this issue into the lobbying program at the
Federal level.
Discussion:
Les White will attend a meeting of the small systems within APTA in two weeks to begin to craft
a position on this issue. He explained that no money would be taken out of the program as this
would affect other systems. Any additional funding would be new capital. Ex Officio Director
Rotkin suggested that lobbying efforts in this regard be made by staff and Board members. He
requested that staff inform the Board of times and locations when they should participate in this
effort. Director Keogh requested that staff create a report of where METRO stands nationwide
in terms of service. Director Lopez suggested that staff obtain support from local jurisdictions in
the form of Resolutions of Support and that this information be included in the report requested
by Director Keogh.
10.
CONSIDERATION OF SERVICE IMPROVEMENTS FOR THE FALL BIDS
PUBLIC HEARING AT THE 7/20/01 BOARD MEETING
Summary:
Kim Chin and Ian McFadden reviewed the various service changes to be implemented in the
Fall of 2001, with Board approval. These changes were the result of nine months of work by the
Service Planning & Review Committee. Changes included: bi-directional service on the UCSC
campus, service to the Holiday Inn for UCSC students, the Watsonville-Santa Cruz corridor,
cross-county and local service, ridership and trip demand for the day after Thanksgiving. The
total cost of these changes/improvements is $330,000. In the next 24 months, existing routes
will be reviewed and service will be redistributed, as opposed to adding more funds into the
system. Unmet service needs will be presented at the July 20th Board meeting.
July 13, 2001
Page 6
Discussion:
Kim Chin, Candace Ward and Larry Paegler will work on a campaign to ensure that the UCSC
ridership is aware of the changes to their service, i.e. bi-directional service. Larry Paegler
informed the Board that UCSC has expanded their shuttle service in the past year with higher
capacity vehicles. He anticipates that revenues to the METRO from UCSC will be $230,000 $300,000 in one year due to the changes being made.
It will cost approximately $49,000/year to provide service to the UCSC students being housed at
the Holiday Inn. Ex Officio Director Rotkin asked Larry Paegler for a report on parking
requirements at the Holiday Inn. Mr. Paegler will provide this report to the Board. Mr. Paegler
thanked METRO staff for their responsiveness the UCSC's service needs. Bryant Baehr
informed Director Lopez of routes leading from Watsonville to the UCSC campus. Mr. Paegler
reported that there are currently five van pools from South County to the university.
THE BOARD MOVED INTO CLOSED SESSION AT THIS TIME. ITEM #24 WILL BE TAKEN
OUT OF ORDER DIRECTLY FOLLOWING CLOSED SESSION.
21.
REVIEW OF ITEMS TO BE DISCUSSED IN CLOSED SESSION: District Counsel
22.
ORAL AND WRITTEN COMMUNICATIONS REGARDING CLOSED SESSION
Diane Dunn of SEIU informed the Board that the SEIU labor contract was ratified by the union
yesterday, thereby ending the labor negotiations from their end.
SECTION II: CLOSED SESSION
Vice Chairperson Reilly adjourned to Closed Session at 10:14 a.m. and reconvened to Open
Session at 10:34 a.m.
SECTION III: RECONVENE TO OPEN SESSION
23.
REPORT OF CLOSED SESSION
Margaret Gallagher reported that no action had taken place in Closed Session.
24.
CONSIDERATION OF APPROVAL OF SERVICE EMPLOYEES’ INTERNATIONAL
UNION (SEIU) MEMORANDUM OF UNDERSTANDING (MOU)
ACTION REQUIRED AT JULY 13TH BOARD MEETING
ACTION:
MOTION:
DIRECTOR ALMQUIST
SECOND:
DIRECTOR GABRIEL
Move approval of the SEIU labor contract with thanks to the negotiating team.
Motion passed unanimously with Directors Ainsworth, Beautz and Norton absent.
July 13, 2001
Page 7
THE BOARD RETURNED TO ITEM #10 CONSIDERATION OF SERVICE IMPROVEMENTS
FOR THE FALL BIDS AT THIS TIME.
Discussion: (Continued)
Ian McFadden discussed routes which are not meeting performance standards, namely, Routes
51, 60 and 6, and service the day after Thanksgiving.
DIRECTORS FITZMAURICE AND KROHN LEFT THE MEETING.
Director Lopez requested a meeting with Staff, the Watsonville City Manager, Public Works and
Redevelopment in order to open the lines of communication regarding road improvements for
transit service. Les White clarified that this conversation would take place in the Service
Planning and Review Committee meeting. Director Lopez will coordinate with the Watsonville
participants to attend one of these meetings. Vice Chairperson Reilly directed anyone with
suggestions for this meeting to e-mail either Les White or Director Lopez.
Patricia Spence confirmed with Staff that the bus to the Stroke Center would remain the same.
THE FOLLOWING ITEMS WERE TAKEN OUT OF ORDER:
19.
CONSIDERATION OF A REQUEST TO CONSTRUCT ONE KIOSK AT THE
WATSONVILLE TRANSIT CENTER
ACTION:
MOTION:
DIRECTOR LOPEZ
SECOND:
DIRECTOR ALMQUIST
Move Item #19 to the Consent Agenda.
Motion passed unanimously with Directors Ainsworth, Beautz, Fitzmaurice, Krohn and
Norton absent.
18.
CONSIDERATION OF REQUEST FOR SHUTTLE SERVICE FROM THE RUDOLPH F.
MONTE FOUNDATION FOR FIREWORK FUNDRAISER
ACTION:
MOTION:
DIRECTOR ALMQUIST
SECOND:
DIRECTOR LOPEZ
Norton absent.
20.
CONSIDERATION OF STATUS REPORT ON METRO SECURITY CONTRACT
ACTION:
MOTION:
DIRECTOR LOPEZ
SECOND:
DIRECTOR GABRIEL
July 13, 2001
Page 8
Norton absent.
13.
CONSIDERATION OF APPROVAL OF CABRILLO COLLEGE TRANSPORTATION
MASTER PLAN AND AUTHORIZATION TO ENTER INTO A BUS PASS PROGRAM
AGREEMENT
14.
CONSIDERATION OF AN AMENDMENT TO THE CONTRACT WITH WATERLEAF
INTERIORS, INC. TO PROVIDE FOR A FINANCIAL IMPACT REVIEW AND REPORT
FOR THE METROBASE PROJECT
16.
CONSIDERATION OF PARTICIPATION IN THE AMERICAN PUBLIC TRANSIT
ASSOCIATION’S (APTA) PARTNERSHIP FOR TOMORROW
ACTION:
MOTION:
DIRECTOR KEOGH
SECOND:
DIRECTOR ALMQUIST
Move Items 13, 14 and 16 to Consent Agenda.
Norton absent.
DIRECTORS ALMQUIST AND LOPEZ LEFT THE MEETING.
ADJOURN
Due to a lack of quorum, Vice-Chair Reilly adjourned the meeting at 11:04 a.m.
Respectfully submitted,
DALE CARR
Administrative Services Coordinator
F:\users\ADMIN\filesyst\M\Minutes\Board\2001\7-13-01.doc
Minutes- Board of Directors
July 20, 2001
A Regular Meeting of the Board of Directors of the Santa Cruz Metropolitan Transit District met
on Friday, July 20, 2001 at the City Hall Council Chambers, 809 Center Street, Santa Cruz,
California.
Vice-Chairperson Reilly called the meeting to order at 9:04 a.m.
SECTION 1: OPEN SESSION
1.
ROLL CALL:
DIRECTORS PRESENT
DIRECTORS ABSENT
Jan Beautz
Tim Fitzmaurice
Bruce Gabriel
Michelle Hinkle
Mike Keogh
Christopher Krohn
Rafael Lopez
Dennis Norton
Emily Reilly
Sheryl Ainsworth
Jeff Almquist
STAFF PRESENT
Kim Chin, Planning & Marketing Manager
Mark Dorfman, Asst. General Manager
Marilyn Fenn, Asst. Finance Manager
Linda Fry, Service Planning Supervisor
Terry Gale, IT Manager
David Konno, Fac. Maint. Manager
Jeff North, UTU Svc. Review Comm. Chair
Kathy O’Mara, Schedule Analyst
Elisabeth Ross, Finance Manager
Leslie R. White, General Manager
EMPLOYEE AND MEMBERS OF THE PUBLIC WHO INDICATED THEY WERE
PRESENT
Sharon Barbour, MUG
Wally Brondstatter, UTU
Scott Bugental, Senior Council
Lynn Everett-Lee, Multisystems
Mary Ferrick, PSA
Mark Hartunian, Lift Line
Don Hubbard, Harvey West Area Assn.
Patti Korba, SEA
Debra Lane, MASTF
John Mellon, VMU
Patti Monahan, Multisystems
Bonnie Morr, UTU
Patricia Spence, MASTF
Candace Ward, UCSC
July 20, 2001
Page 2
Vice Chairperson Reilly introduced the Spanish language interpreter who informed the audience
that this service is available for the Oral Communication portion of the meeting and for any other
items on the agenda. This interpreter will be present at each Board meeting held on the third
Friday of the month.
Vice Chairperson Reilly further explained that, going forward, the Board of Director meetings
held on the third Friday of each month would be broadcast live by Community Television of
Santa Cruz.
2.
Oral Communications:
Ms. Rita Gentry, bus operator, submitted a letter to the Board regarding an incident which
occurred on June 24, 2001, and asked that this matter be dealt with swiftly to ensure this
type of incident does not happen again.
Mark Hartunian of Community Bridges quoted total rides for 99/00 as 103,074 vs. this
year's Lift Line rides totaling 101,541 which reflects an decrease of 1,533 rides from last
year. Turndowns recognized from January to June 2001 totaled 19 vs. a total of 400 in
October 2000.
Director Lopez stated that both he and Director Almquist are on the committee "Success
by Six". It was suggested to Directors Lopez and Almquist to investigate how to make
METRO more accessible to families, i.e. use and storage of baby strollers; and group
family passes. Director Lopez directed Staff to bring back a report at a future meeting
outlining the composition of the METRO Board of Directors with regard to the census.
Written Communications:
a. Tracy Kellerman
b. Jan Davis-Hadley
c. Robert H. Trempert
RE: MetroBase at Harvey West
RE: Bikes on Buses
RE: Beachfest Santa Cruz
Director Krohn asked what communication had taken place between METRO staff and
the Beachfest organizers. Les White reported that METRO and City staff would work
with the organizers to review their transportation plan and report back to the Board in
August. Mr. White reiterated that additional service on pre-existing bus lines is being
requested to alleviate traffic during this event.
ACTION:
MOTION:
DIRECTOR FITZMAURICE
SECOND:
DIRECTOR KROHN
Direct Staff to contact City staff and Beachfest organizers to work with them on this
event.
Motion passed unanimously with Directors Ainsworth and Almquist absent.
July 20, 2001
Page 3
VICE CHAIRPERSON REILLY STATED THAT ITEM #21 WOULD BE TAKEN OUT OF
ORDER AFTER ITEM #8. ITEM #9 WOULD BE MOVED TO THE END OF THE AGENDA.
3.
Wally Brondstatter stated that UTU has entered into a tentative labor agreement with Lift Line.
Members of Lift Line ratified the labor agreement as of July 18th and the labor agreement will go
before the Board of Community Bridges on July 23rd. This agreement would bring the living
wage to all members of the Lift Line organization.
Diana Dunn of SEIU thanked the members of SEIU for completing contract negotiations.
4.
Sharon Barbour of MUG read the following motions which were made at the MUG meeting of
July 18th:
5.
a.
MUG supports Staff's recommendation to use the name “METRO ParaCruz” for
the Paratransit program.
b.
MUG supports Staff’s recommendation to acknowledge the efforts of the working
group who helped develop and refine the Paratransit Rider’s/Customer’s Guide.
c.
MUG recognizes and appreciates Cabrillo’s efforts to encourage bus usership and
encourages further effort in this direction.
Debra Lane of MASTF read the following motions which were made at the MASTF meeting of
July 19th:
6.
a.
MASTF expresses concern about the possible elimination of (Route 60) bus
service along Old San Jose Road. Elimination of bus service also affects the use
of paratransit in that area.
b.
MASTF recommends that bus service to and from Pleasant Care be expanded on
weekdays and weekends.
c.
MASTF requests involvement in discussion of changes to the paratransit service
area. Note: Discussion of the 3/4 mile to 1 1/2 mile paratransit service corridor
prompted this motion.
Vice Chairperson Reilly reported that there are two add-on packets for this meeting as follows:
SECTION I
ADD TO ITEM #2
ORAL AND WRITTEN COMMUNICATIONS
July 20, 2001
Page 4
c.
CONSENT AGENDA:
ADD TO ITEM #7-3
REGULAR AGENDA:
ADD TO ITEM #8
Robert H. Trempert
(Add written communication)
RE: Beachfest Santa Cruz
(Add Staff Report)
EMPLOYEE LONGEVITY AWARDS
(Add Revised Employee Recognition List)
ADD TO ITEM #14
CONSIDERATION OF AN AMENDMENT TO THE CONTRACT
WITH WATERLEAF INTERIORS, INC. TO PROVIDE FOR A
FINANCIAL IMPACT REVIEW AND REPORT FOR THE
METROBASE PROJECT
(Add Staff Report)
ADD TO ITEM #21
CONSIDERATION OF RESOLUTION OF APPRECIATION FOR
BUS OPERATOR DENNIS BALDWIN
(Add Resolution)
CONSENT AGENDA:
ADD TO ITEM #7-4
REGULAR AGENDA:
ADD TO ITEM #10
ADD TO ITEM #12
CONSIDERATION OF TORT CLAIMS: Victoria Balsa
(Replace Page 7-4.3)
CONSIDERATION OF SERVICE IMPROVEMENTS FOR THE FALL
BIDS
(Add letter from Leah H. Sterle regarding Route #60.
Add letter and petition from Lisa LeBlanc regarding Route #60)
CONSIDERATION OF ISSUES RELATING TO THE AREAS
SERVED BY ADA PARATRANSIT
(Add Attachment E)
CONSENT AGENDA
7-1.
7-2.
7-3.
7-4.
7-5.
7-6.
7-7.
APPROVE REGULAR BOARD MEETING MINUTES OF 6/8/01 & 6/15/01 AND
SPECIAL BOARD MEETING MINUTES OF 5/23/01
CONSIDERATION OF TORT CLAIMS: Deny the claims of: Victoria Balsa;
Ronald F. Chinitz; Sheri Cooper
ACCEPT AND FILE MONTHLY BUDGET STATUS REPORT FOR MAY 2001,
APPROVAL OF BUDGET TRANSFERS
July 20, 2001
Page 5
7-8.
7-9.
7-10.
7-11.
7-12.
7-13.
7-14.
7-15.
7-16.
7-17.
7-18.
7-19.
7-20.
7-21.
MAY 2001
ACCEPT AND FILE HIGHWAY 17 STATUS REPORT FOR MAY 2001
ACCEPT AND FILE UNIVERSITY OF CALIFORNIA, SANTA CRUZ SERVICE STATUS
REPORT
ACCEPT AND FILE RESOLUTION AUTHORIZING SECRETARY/GENERAL
MANAGER AND/OR FINANCE MANAGER TO EXECUTE DOCUMENTS REQUIRED
BY NOVA INFORMATION SYSTEMS, INC., FOR MERCHANT BANK CARD
SERVICES
CONSIDERATION OF APPROVAL OF DISPOSITION OF PARATRANSIT VEHICLES
AND VEHICLE #902
CONSIDERATION OF ADOPTION OF THE ANNUAL DBE PARTICIPATION RATE OF
15% FOR FEDERALLY-FUNDED PROCUREMENTS IN FY 2002
CONSIDERATION OF CHANGE OF USE FOR FLORA BELLA FROM CHILDREN’S
CLOTHING STORE TO EXPRESSO/GOURMET COFFEE OUTLET
CONSIDERATION OF AMENDMENT TO AGREEMENT FOR PARATRANSIT
SERVICE BETWEEN SANTA CRUZ METROPOLITAN TRANSIT DISTRICT AND
FOOD AND NUTRITION SERVICES INC. TO PROVIDE FOR A NAME CHANGE FOR
FOOD AND NUTRITION SERVICES, INC. TO "COMMUNITY BRIDGES" AS A
RESULT OF A CORPORATE NAME CHANGE
CONSIDERATION OF APPROVAL OF CABRILLO COLLEGE TRANSPORTATION
MASTER PLAN AND AUTHORIZATION TO ENTER INTO A BUS PASS PROGRAM
AGREEMENT
(Moved to Consent Agenda at 7/13/01 Board Meeting. Staff Report retained original
numbering as Item #13)
MOVED TO REGULAR AGENDA AS ITEM #14
CONSIDERATION OF PARTICIPATION IN THE AMERICAN PUBLIC TRANSIT
ASSOCIATION’S (APTA) PARTNERSHIP FOR TOMORROW
CONSIDERATION OF REQUEST FOR SHUTTLE SERVICE FROM THE RUDOLPH F.
MONTE FOUNDATION FOR FIREWORK FUNDRAISER
MOVED TO REGULAR AGENDA AS ITEM #19
CONSIDERATION OF STATUS REPORT ON METRO SECURITY CONTRACT
Don Hubbard of the Harvey West Area Association requested that Item #7-17 be moved to the
regular agenda for discussion. This item will become Item #14 on the regular agenda for
discussion purposes.
Ali Gharahgozloo requested that Item #7-20 be moved to the regular agenda for discussion.
This item will become Item #19 on the regular agenda for discussion purposes.
Director Krohn requested that Item #7-1 be moved to the regular agenda to discuss items in the
Minutes.
July 20, 2001
Page 6
ACTION:
MOTION:
SECOND:
DIRECTOR REILLY
Approve the Consent Agenda.
Director Krohn inquired as to why the City could not obtain a trolley to operate this summer. He
referred to literature from a vendor in Oregon who stated that they could deliver a trolley here
within 7-10 days. Margaret Gallagher informed Director Krohn that since this is not a change to
the Minutes, the Board would need to direct staff to return with an update on this issue. Director
Krohn further asked if the issue of bio-diesel has been addressed with the people who brought
this up and was informed by Mr. White that communication continues with those interested
parties.
ACTION:
MOTION:
DIRECTOR KROHN
SECOND:
Approve Item #7-1 as part of the Consent Agenda.
Vice Chairperson Reilly agreed to take Items 14 and 19 at this time.
14.
CONSIDERATION OF AN AMENDMENT TO THE CONTRACT WITH WATERLEAF
INTERIORS, INC. TO PROVIDE FOR A FINANCIAL IMPACT REVIEW AND REPORT
FOR THE METROBASE PROJECT
Discussion:
Don Hubbard, representative of the Harvey West Area Association, expressed concerns
regarding the feasibility analysis that is to be conducted on Alternatives 1, 3, 4, and 5. He asked
for clarification as to which alternatives would be studied. Mr. Hubbard also asked for
clarification on the number of buses to be used in the economic impact analysis. Several more
sections of the proposal to WaterLeaf were cited as needing further clarification.
ACTION:
MOTION:
SECOND: DIRECTOR NORTON
Direct either Chairperson or Vice-Chairperson to write a letter to Mr. Hubbard, based on
Staff information, that explains the exclusion of Phase 2 and 3 at Harvey West.
Mr. White added that alternatives in the EIR would be examined as part of the financial review.
He further added that Staff would meet with Mr. Hubbard to address his concerns. The Scope
of Work contains five (5) public meetings for the consultant to gather information from the public.
ACTION:
MOTION:
SECOND:
DIRECTOR REILLY
July 20, 2001
Page 7
Authorize the General Manager to amend the contract with WaterLeaf Architecture and
Interiors for the preparation of a Financial Feasibility and Impact Report for the proposed
MetroBase project.
Les White reported that Staff met with Dick Wilson and Ceil Cirillo who wanted the following
points included in the Scope of Work:
1)
2)
3)
Loss of business goodwill for businesses.
How Harvey West Area Business Park would look with the current operation of
mixed uses, and how it would look with MetroBase operating there.
Timeline.
19.
CONSIDERATION OF A REQUEST TO CONSTRUCT ONE KIOSK AT THE
WATSONVILLE TRANSIT CENTER
Summary:
Ali Gharahgozloo, currently a tenant, dba Transmart, is requesting an additional lease to open a
Chinese restaurant. He referred to a petition which was signed in support of this venture. Ms.
Gallagher is requesting that the Board deny this request as it may take business away from
other tenants who are not currently as successful as Staff would like them to be at the
Watsonville Transit Center. The area where Mr. Gharahgozloo is requesting this kiosk is
currently being used to store bicycles.
Discussion:
Vice Chairperson Reilly inquired as to when Cabrillo's Watsonville campus would be open.
Manual Osorio, Vice President of Student Services at Cabrillo College, reported that enrollment
would begin this fall with an anticipated 500 students. Director Lopez added that the
Watsonville campus would ultimately have 5,000 students and that it would be best to consider
Mr. Gharahgozloo's request at a later date when there would be a better estimation of traffic
through the transit center. The cost of construction of this kiosk would be approximately $2,300.
Mr. Gharahgozloo requested that he pay back these costs as part of his base rent charge over
the term of the lease.
ACTION:
MOTION:
DIRECTOR LOPEZ
SECOND:
DIRECTOR BEAUTZ
Deny the request to construct one kiosk at the Watsonville Transit Center. Direct Staff to
contact Mr. Gharahgozloo in approximately one year to invite him to reapply for the kiosk
space. Direct Staff to obtain costs of installing grease traps, etc. in anticipation of
increased traffic in the transit center.
July 20, 2001
Page 8
REGULAR AGENDA
8.
PRESENTATION OF EMPLOYEE LONGEVITY AWARDS
The Board of Directors formally recognized the following employees for their years of service.
TEN YEARS
Bonnie Wilson, Administrative Secretary/Supervisor
TWENTY-FIVE YEARS
Andres Polanco, Bus Operator
ITEM #21 WAS TAKEN OUT OF ORDER
21.
CONSIDERATION OF RESOLUTION OF APPRECIATION FOR BUS OPERATOR
DENNIS BALDWIN
Summary:
Vice Chairperson Reilly read the Resolution of Appreciation for Bus Operator Dennis Baldwin
and his efforts to ensure the safety of his passengers during a recent police action. Mr. Baldwin
received a standing ovation from the Board and audience.
ACTION:
MOTION:
SECOND:
DIRECTOR REILLY
Approve the Resolution of Appreciation for Bus Operator Dennis Baldwin.
AYES:
Directors - Beautz, Fitzmaurice, Gabriel, Hinkle, Keogh, Krohn, Lopez,
Norton, Reilly
NOES:
Directors -
None
ABSTAIN:
Directors -
None
ABSENT:
Directors -
Ainsworth, Almquist
Motion passed unanimously with Directors Ainsworth and Almquist absent
10.
CONSIDERATION OF SERVICE IMPROVEMENTS FOR THE FALL BIDS
Summary:
Kim Chin acknowledged Ian McFadden, Linda Fry, and the Service Planning and Review
Committee for their input into this process. The three main objectives for service improvements
for the Fall of 2001 are: 1) Enhance service to UCSC; 2) Expand service on cross county routes
between Watsonville and Santa Cruz; and, 3) Improve cross county and local service for mid-
July 20, 2001
Page 9
county residents in Capitola and La Selva Beach, including routes to encourage Soquel High
School and New Brighton Middle School students to utilize METRO. Mr. Chin added that these
improvements/changes consume funding of $300,000 for service improvements over the next
24 months. Future changes will be taken from existing service. Procedural changes have taken
place to further include the MUG and MASTF committees in the service improvement/changes
process. These procedural changes will be effective with the Winter 2001 service changes.
Discussion:
Ian McFadden went into detail regarding the service improvements on the UCSC campus, cross
county service improvements and improved service to mid-county. These changes include the
elimination of Routes 51 and 60. There was concern expressed by MASTF that with the
elimination of Route 60, the paratransit service would also be eliminated. The paratransit
service area issue will be discussed during Agenda Item #12. Route 51 consists mostly of
Soquel High School students who would now board the new Route 58 for transportation to
school.
Director Lopez inquired about bus service on holidays as his constituents require transportation
to and from work on holidays. Kim Chin reported that in the next 60-90 days, METRO Staff
would meet with staff from the City of Watsonville regarding service needs for the present and
future. A "demand" survey will also be conducted with the ridership in Watsonville to determine
their service needs. Director Lopez will compile petitions for service that he had received in the
past for discussion at the joint meeting.
Director Beautz expressed concern over the elimination of Route 60 when a 100-acre park had
just been established in this area. There was also discussion regarding "life line" service in the
Route 60 area and working with the Transportation Commission to find TDA funds for this route.
THE PUBLIC HEARING WAS OPENED UP AT 11:02 A.M.
Jeff North reviewed the stops made on Route 60 and stated that the ridership is abysmal. He
reported that Route 63 is an improvement for residents of the Pleasant Care facility. The unmet
service needs need to be updated and prioritized and, possibly, consider holiday-level service.
Mr. North urged the Board to approve the submitted changes/improvements for Fall 2001.
Sharon Barbour expressed concern regarding the paratransit route being affected by the
elimination of Route 60. Ms. Barbour suggested using a smaller bus on the Route 60 thereby
eliminating the difficulty in turning at certain spots. She also stated that the recommended
service changes would preclude many service improvements in Watsonville over the next two
years and suggested that Staff address the intra-Watsonville area.
Debra Lane spoke on behalf of the MASTF members who are concerned about the need for
service in the area of the Pleasant Care facility. She stated that the majority of these residents
have only $25-$30 per month of disposable income. Another concern is the limited wheelchair
securement areas and that the bus only stops once an hour. Ms. Lane asked the Board to
consider MASTF's motion to expand service to the Pleasant Care area and on weekends as
well. It was stated that the District's policy is that if the wheelchair securement areas are full
July 20, 2001
Page 10
and the next bus is one hour away, the bus operator should call for a pickup. This policy goes
above and beyond the ADA requirements.
Scott Bugental, Chair of E&D TAC, reported that the committee has not reviewed these service
changes yet. Speaking on behalf of himself only, Mr. Bugental was concerned about the Route
59 loop that is being eliminated. This loop serves the Jade Street Seniors Center and with the
elimination of the loop, would cause many seniors to have to arrange a paratransit ride from the
bus stop to the Seniors Center. Lastly, Mr. Bugental suggested that life line service be kept on
the Route 60. Not all passengers on that route would qualify for ADA service. He also shares
Ms. Lane's concerns about service to the Pleasant Care facility.
Patricia Spence of MASTF stated that Old San Jose Road was defined as an area of exemption
to the 3/4 mile policy. She added that with service being cut, the District is potentially redefining
the service areas for ADA paratransit. Ms. Spence spoke of Pleasant Care and how the
business community could develop a program for each business to adopt a resident of Pleasant
Care and fund the ADA qualified resident in the amount of $20 per month to use the paratransit
service.
Aleta Johnson spoke on behalf of her 85-year old mother who lives on Old San Jose Road. Lift
Line service has been implemented in the last three years. She encouraged the Board not to
take away service that people have had and suggested that a smaller bus be used for those in
need. The area of Route 60 is growing and Ms. Johnson implored the Board to look for an
exemption to all areas that are desperate for service so that residents can continue their
lifestyle. She urged the Board not to eliminate Route 60.
THE PUBLIC HEARING CLOSED AT 11:18 A.M.
ACTION:
MOTION:
SECOND: DIRECTOR GABRIEL
Approve the proposed service improvements for Fall 2001.
ACTION:
AMENDMENT TO MOTION:
DIRECTOR NORTON
SECOND:
DIRECTOR KROHN
Keep Route 60 in place in place until a reasonable alternative is found.
Les White explained that the cost of retaining Route 60 would be $40,000 per year and funds
would need to be found. Director Beautz asked how long it would take to look at a different type
of system for this route. Mr. White recommended that Route 60 be sustained through
December 2001 for a cost of $10,000.
At this point, Mr. White recommended to the Board that Items 9, 11, 12, 15 and 17 be
moved to the August agenda.
ACTION: AMENDMENT TO THE AMENDMENT:
MOTION:
DIRECTOR NORTON
SECOND:
DIRECTOR KROHN
July 20, 2001
Page 11
Continue Route 60 service with a budget allocation of $10,000 until a minimum of
December. Prior to November, Staff is directed to submit a proposal to review
alternatives in funding or routing to make up for this deficiency.
The Motion passed unanimously with Directors Ainsworth and Almquist absent.
The Amendment to the Amendment to the Motion passed with Director Lopez voting
"no".
ITEMS 9, 11, 12, 15 AND 17 WILL BE CARRIED OVER TO THE AUGUST AGENDA.
21.
REVIEW OF ITEMS TO BE DISCUSSED IN CLOSED SESSION: District Counsel
Margaret Gallagher reported that there would be a discussion with the Real Property Negotiator
regarding a request by McDonalds for a reduction in rent and terms of payment. There will also
be a conference with legal counsel regarding the possibility of initiating litigation in two separate
matters.
22.
ORAL AND WRITTEN COMMUNICATIONS REGARDING CLOSED SESSION
None
SECTION II: CLOSED SESSION
Vice Chairperson Reilly adjourned to Closed Session at 11:33 a.m. and reconvened to Open
Session at 12:35 p.m.
SECTION III: RECONVENE TO OPEN SESSION
23.
REPORT OF CLOSED SESSION
Margaret Gallagher stated that the Board of Director authorized the filing of litigation in one
matter and that in the other matter, because written agreements had to be prepared and
approved by the other parties, that reporting these matters would be at a subsequent Board
Meeting.
ADJOURN
Vice-Chair Reilly adjourned the meeting at 12:35 p.m.
DALE CARR
Administrative Services Coordinator
f:\users\admin\filesyst\m\minutes\board\2001\7-20-01.doc
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SANTil CRUZ NETRGFGLITAH TRANSIT DISTRICT
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SANTA CRIX flETRO?OLITAN TRANSITDISTRICT
CHECK JUURNCIL DETAIL BY CHECK NMEER
ALL CHECKS FOR COAST COMERCI.4L EfiNK
PAGE
5
DATE: Ob/Ql/Ol THRlf ?6/3O/i;l
--------------------^___________________------------------------------------------------------------------------------------------!EEK
CHECK
VENDOR TRM. TRWXTION
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4%rIfiKO'S I#C.
MSS!DN !JNI:!lRPI
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LEGlIS T R E E SERVKE~ I N C .
ALEXANDER Hii#ILTO#
DSL.NET
EIiY EQliIP14ENT % REPBiE
SHM h YODER
CINCH 6ROLF, iNC.
EdINS IRRISCITION PRIIDUCTS
CHBNEY 1 C A R O L Y N h BSSGC. 9 INC.
WILE STORM GROUP, INC.
SOLARI RANCH
It?PACT PRODUCTIONS
ELECTRICAL DiSTRIliLlTORS CO.
!ULIANO,
74iyg
yffj';?
?42Oc,
7qoo
74101
74182
24103
?41Q4
741i)5
74 105
74lW
74201
74108
741!29
?4110
74111
74112
74206
74209
74210
?4!13
74114
74211
74115
74116
Xl l?
74118
74119
74i20
74!2i
74122
74!23
74i24
74125
?$i26
74i27
74i28
74i29
74i31:
74131
74212
74132
74!33
741.34
74135
'iLf!Z&
74213
74214
74215
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OFF!% SUPPLY - HR
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MT REFAIR REV ‘JE!H
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REPdIRS h MINT
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5/7-O/4 EQUIPi IiENT
ijUT REPAIR ELOG/!!!P
A D S - D!STRICT FROIIO
ELECTR!CbL %PPLIES
REV YEH PARTS
JULY - 3?5 ENC!NAL
F’RUF SVCS TO 4/2?/Qi
CIR4PiiTER SUPPLIES
POSTAGE !!ETER-PLANS
O/22-7/2! CWIER
SMLL TOOLS - Fk.
TRANS!T SURVEY SW
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5/23-30 EDITION ADS
REV VEH PARTS
FREISH! MT
4!30-5/31 RIVER ST
511-611 EKiNAi ST
5/1-b/1 ENClNCIL ST
4126-5129 SAKATA
4/25-5/29 SCLKATFI LN
4!30-5/31 RIVER ST
5/1-M DImIS ST
5/l-&/l 111 WUIS
4130-5130 MDR!GtlEZ
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22,900.29
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505.00
4,121.55
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134.59
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197.01
279.17
107.55
2.217,30
l‘f76.12
1.752.53
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246.00
556.00
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SANTd CRUZ l'lETROP&LITAN TRANSIT DISTRICT
CtiEfK JIIURNBL DETGIL BY ClriECli NMBER
i4LL CHECKS FOR C-MST &O?R!ER&IGL BANK
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5
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TRWACTIGN
CHECK VENDOR
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TYPE NtiMER DESCRiFTION
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NAKE
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3865 obiwql
430 ~ q; qgj
3855 O5!15/0E
3267 l)&/i5/@i
3869 l)&/15fi)i
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974.36 075
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3671 05/15/0!
3872 obfiS/0l
3873 061i510~
2G,215.74 085
659.95 097
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DIXON h SON, INGORFGRATED
SCOTTS MLLY GAINER/
SBN LlJREN!O LUfBER W,. INC.
3874 o61lsfol
3875 GbiiSlG!
2,loo.Oo ilo
lG.ba3.79 117
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6ILLI6 CRRPGR6TiON
3858 @&/15/@i
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UNITED LA6ORAiORIES
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3875
3877
3876
2879
3830
36ai
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1.552x62
253.78
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258.50
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3962
368'3
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3885
3684
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984.36 170
339.13 16b
779.3o 191
211.?4 215
1,650.19 216
TOYNSENO’S i%TG MRTS
NiLSON? SEGRGE Hz, INC.
GOLGEN GATE PETROLEM
IKUN OFFICE SLlLllTIONS
LWIR READY, INC.
3837
35aa
3889
3690
3691
3892
3gy3
3894
3695
3695
3897
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452.33 261
552.15 298
1x474.26 294
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274,85 315
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227,@2 372
35b‘G!] 362
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3912 q5/i5/q:
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135
147
148
15G
156
155
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PRINT 'MLERY, THE
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‘i42!5
74217
74137
74138
742iB
74219
'li.
i?i1'3"7
74140
74141
74142
7422o
7C22i
74143
74144
74145
74146
74i47
74148
7414?
?415?
7415!
'74152
74222
74223
74224
74153
74154
74155
74225
74221
74i54
74157
74156
?4159
74ibG
74161
74i52
74i&3
74164
7&:27
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74226
74155
74229
74155
7415?
74166
74ib9
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74i71
74172
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PRINTING
REV VEH PBRTS
REV VEH PBRTWSUPPLY
REV VEii PARTS
PLMBINB SI;?PLIES
MY FUELS
6/1-7/i MINTENACE
TERPS M/E 5110 FGC
TEWS U/E 5!15 FAE:
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RE’J VEH PARTS
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1.76'A,Lb
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430.45
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515.02
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445.22
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3,697,67
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59.37
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4,419.99
17552.62
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1,984.22
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-iE w92i91 i5:33
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DATE: 90i91ill iHR!l Obi39ii11
--------------------------------------------------------------------------------------------------------------------~----------ECK
CHECK
VE#i;DR TRANS. TRANSACTION
TRANSGCTION CDMENT
CtiECK VENDOR
VENDOR
DESCR!PT!O?j
YBER
DATE
TYFE NUNPER
AHDUNT
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84?.99 080
393?!?(10!27!Ql
2,5?9.?9 622
STASE BEARD OF Ei!UALiZATiON
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74305
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3.393.41 991
22.971.65 99!9LS
PcrC!FIC BEiLlSbC
NEU FLYER I#DUSTRiES LinITED
3942 O&/29/01
3943 96129/91
243.15 99i991
119.22 991112
06129!01
96129 IQ!
W2?!0!
96/2?!91
Oh1291’91
479,311 9Ql239
681.09 991257
421119 981203
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Pqh32.09 9Oi523
CAFITDL CLLlTCH MD ERBKE,I#C
DOMNICAN HOSFITt?i OF S C
ABBDTT STREET RGDIATDR
RED WiN6 SHOE STORE
SAiiTfi CRUZ BEDtCkL CL!#lC
3949 9blRr91
3959 05/29/O!
291.96 991585
1,122.70 991711
DLIVE S:R!NGS fiU#iRRY, INC.
Ri2HA@K m: E SUFPLY CO.
9i!29/91
QOi29/01
95 /29i?l
9612?/0!
96/29!(!1
96!29/91
&959,99 091774
304 .?b 991899
139.46 9?1@3?
lf?.E;? 991855
6?4.69 9919?c!
8.383*$8 991991
EOS CLAIM SERVICES, IX.
iHER!! KINS OF SkiIN%, I#C
VIKING fiFFiCE F’RDDXTS
BAY CO?!WNiCATIONS
SPDRTGlORKS NORTHIIEST, I&.
BBY SifiFFINS
3,5&1.72 992$9:1
TRANSIT RESOURCES, !NC,
3944
3945
394b
3947
3948
3951
3?52
3953
3954
3?55
3955
3958
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74243
74244
742h5
7424.5
74247
74243
?4241
74259
742’i!
74252
74355
74253
74254
74255
74255
74257
74258
74259
?4367
74368
74369
74259
74261
74262
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743?1
74253
74264
74372
74265
74266
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74269
74279
74271
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74374
74272
74273
74274
74275
74276
74277
74278
74277
JUNE FWNE L!i;E-ifiS
diiNE PHD~E LHE-#iS
JUNE SMMRY BILL
REV VEH PdRTS 2141
REV VEH F’BRTS 4955
REV VEH FARTS 219S
REV VEH PARTS 12%
REV VEH PARTS 798
REV VEH PARTS 9861
REV VEH PARTS 624
REV VEH FCiRiS 1348
lElIN6UGL TESTING
NMEPLBTES - ADMN
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REV VEH PP,RTS
FRflF/TECH SVWXAY
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1214-513 EXMS
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SISUIERE, DEBORAH
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POLICE REPORT
COPY i!F TRANSCRIPT
MNIFEST FEE
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J U N E BOBRD ?!EETINSS
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KEYBOARD REPAIR 219
CMFUTER S U P P L Y 2391
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I
GOVERNMENT TORT CLAIM
RECOMMENDED ACTION
TO:
Board of Directors
FROM:
District Counsel
RE:
Claim of: Erdem Esengil
Date of Incident:01/23/01
Claim #: 01-0018
Received: 07/24/O 1
Occurrence Report No.: SC 0 l-01 -09
In regard to the above-referenced Claim, this is to recommend that the Board of Directors take
the following action:
lzl
1.
Deny the claim.
El
2.
Deny the application to file a late claim.
Cl
3.
Grant the application to file a late claim.
0
4.
Reject the claim as untimely filed.
0
5.
Reject the claim as insufficient.
Cl
6.
Approve the claim in the amount of $- and reject it as to the balance, if any.
Byzz
D
a,~;d hdT(
t
e
:
July 27,200l
DISTRICT COUNSEL
I, Dale Car-r, do hereby attest that the above Claim was duly presented to and the recommendations were approved by the Santa Cruz Metropolitan Transit District’s Board of Directors at the
,200l.
meeting of
Dale Carr
Recording Secretary
MG/hp
t ‘“ren’lrp ‘C.r~*lnmr*‘~~n~i 5s Ol4lm’clama3 .K ilcn‘m to hvrd d<X
Date
DILARA
ESENGIL
A T T O R N E Y rlT L-l-%
COPY
July 21, 2001
Board of Directors
Santa Cruz Metropolis District
-4ttn: Secretary to the Board
370 Encinal St., Suite 100
%ma Cruz, C4 95060
RE: aim #: SC 01-01-09
Date of Loss: 01/23/01
To the Board of Directors Reviewing this Claim:
I am writing this letter to you, on behalf of my client, Mr. Erdem Esengil. As of the date of this letter, I am
representing Mr. Eser$l in matters related to and regarding this case. Please submit all future co~espon&=nce
and direct future inquiries to my attention. My address and telephone contact information is listed beloa:
As I understand, the property damage in the case has heady been paid by your organization. Addition+,
however, there may still possible outstanding property damage. Additional expenses also include, but are not
limited to past, present and future medical expenses, lost wages, personal expenses as a result of this incident
as well as damages for pain and suffering caused to my client.
At this time, per our telephone conversation 07.20.01, I am aware that the your local statute of limitations, per
government regulations, permits only a six month period as of the date of the incident within which to file a
c&m. In order to preserve this claim, I am filing the enclosed, necessary form provided by SC Metro entitled
“Claim Against the Santa Cruz Metropolitan Transit District.” Please be zmxe that this is the second filing of
this form. Originally, my client had attempted to file a claim with ycxx departmen< without indicating an
amount being claimed. The date of his original submission, without the assistance or representation of legal
counsel, wu 03.18.01. Your office returned the entire chim to my client due to the fact that he did not
indicate any requisite amount(s) as required by Government Code 9910(t). My client has asked me to continue
with the filing of his claim with your office, on his behalf
My client believes that the total aggregate cost of his claim is worth well over $ZS,OOO.OO. Note that under
%910(f), neither a computation nor a basis for such calculations is required at this time. -4t this juncture, my
client is still seeking and receiving medical attention and assistance as a result of this accident. Hence, the
estimated amount of my prospective injury, damage, or loss at this time is not clearly compuable. The overall
cost(s), however, amount to a claim, as of yet undetermined, in excess of a “limited civil case”.
To be within your compliance period, I am providing an account of the incident, on hfr. Ekengil’s behalf, as
requested by your enclosed and completed claim form. Following are summarized descriptions of Facts and
events to items 3 and 4 on your claim form. Note that these facts are simply a summq description, as
provided by my client, of the questions asked. Additional, supporting documentation is not being provided, as
it is not required at this time.
Sum? E~~la~tion to Circumstances of Occurrence or T r a n s a c t i o n Gih use t o claim
(Item#3)
On January 23,2001, my client, Mr. Esengil, was headed Northbound on Mission St., in Santn Cruz, California
at appro.simately 7:05 PM. He was driving his 1989 Red ISUZU Impulse, which he maintains in excellent
condition. Mr. Esengil was traveling safely, in the outer (right side) lane, at apps. 20 mph (5 miles under the
po BOX 1 9 0 0 5 6 S A N F R A N C I S C O , C A 9 4 1 1 9
P H O N E :
650.69’.6013- FAX:
413.895.6206~
E,UAIL:
LA~BUNSYQEhRTHLIN~.CO~(
- 3-
JCXY 21,2001
posted speed limit of 25 mph) since there was some construction in the area. He was also slowing down,
preparing for the red ligfir at Walnut Street, the same route home kom his company that he takes on a daily
basis, for the last “‘e”ty plus years.
Meanwhile, unbeknownst to ,Mr. Esengil, the driver of a 1985 large, white, utility tow-truck (equipped for
towing SC Metro buses and other large public transport motor vehicles) owned and operated by the Santa
Cruz Metropolitan Transit District, was n-aveling in the inner (left) lane, &TO Northbound on Mission St. The
driver, a Mr. Meral Richard Jesen I, made an unsafe iane change from the left lane to the right lane, where Mr.
Esengil’s car w‘ss located. ,Qhough Mr. Esengil’s car ads one full car length in front of Mr. Jesen’s vehicle and
scope of vision, Mr. Jesen failed to obseme Mr. Esengd’~ position and proceeded to sideswipe Mr. Esengil’s
car from the rear left driver’s side, continuing up through the left driver’s side door, and into the front panel of
Mr. Esengil’s car. As a result, Mr. Esengil’s car was forced to the right curb, incurring severe damage to the car.
iMr. Jesen did nothing to prevent or to avoid the accident- This collision occurred just south of Peyton Ave,
on Mission St. Mr. E.se@ was taken by ambulance to Dominican Hospital where he was treated for injuries
sustained as a result of the collision caused by Mr. Jeserh negligent driving.
General Explanatio
Summaq
Indebtedness.
‘n o f
8s known)(item #4)
Oblation.
hjurp.
Damam.
or
Loss
Incurred
(so
far
Given that a precise calculation for damages, losses, and/or other financial obligation is not required at this
time [see above explanation under 5 910(f)], the following is a general summary of losses.
As a result of hk. Jesen’s negligent driving, hk Esengil sustained serious injuries to his property (vehicle) as
well as to his person. His losses include, but are not limited to: various medical costs (to be detailed in a later
demand package, since medical care is still continuin@, documented auto repair and replacement costs,
personal losses, lost wages and business profits, pain and suffering costs, as well as other incurred expenses to
be calculated, determined and submitted in a final demand package.
Mr. Eser& is the owner and founder of a major manufacturing corporation. His is primariIy responsible for
the operation and success of his business. The accident has made it difficuh for Mr. Esengil to perform his
duties by limiting his range of motion. Additionally, my client continues to be unable to work at intervals in
attempts to rehabilitate his injuries to his person.
At the present time, &It-. Esengil is still in the recovery process for his injuries He continues to take
medications prescribed by spe&&sts for his conditions resulting from the injury. hk Esengil sdll receives
medical tream-ient and maintains regular visits with spinal care specialists. He is still in pain and injuries
resulting from this incident have left Mr. Esengil with possible permanent damage to his spine area, which was
otherwise undamaged previous to this incident bk. I%sengil may, in the future, require hther treatment,
including surgery due to the injuries to the nav areas of his spine. Additionally, Mr. Esengil has not been able
to enjoy nor conduct simple, daily functions (such as driving, sitting etc.) as a direct result of this injury
sustained due to Mr. Jesen’s negligence.
In submitting this claim to your attention, I understand that your organization may only be able to decide
claims with damages limited to a specific dollar amount (under $25,000). hfy client and I both believe that this
case is worth an mount greater than this. Thus, I believe that your insurance carrier may be comaacting me
regarding this matter. Please let me know if you should require any additional information at this time.
J ULY IX,2001
-3-
Thk
- your tune and continued assistance tith this matter. I look forward to hearing from you
an you tar
regarding &e status of my clients claim, to best resoive this in a just and efficient manner.
Sincerely,
Dilara Esengil, Esq.
Enclosures
Cc: client
CLAIM AGAINST THE SANTA CRUZ METROPOLITAN TRANSIT DISTRICT
(Pursuant to Section 910 et Seq., Government Code)
Claim# SC Ol- 01-04
TO:
BOARD OF DIRECTORS, Santa Cruz Metropolitan Transit District
ATTN:
Secretary to the Board of Directors
370 En&al Street, Suite 100
1.
Claimant’s Name:
Erdewl FSet?s’r I
Claimant’s Address/Post Office Box:
2.
3.
10 50 e%a 1 D fl4 D c
aVItA cW7-. C-A ~5~47~
Claimant’s Phone Number: H : (83 I\ qz? - .?%T
Address to which notices are to be sent: a5 Of 7 ! 14 \Oi ,
mi&:
Qlflrx,?&n,qi\, ESQ. P"00~,l~3~~~ y'hatitim.. ~+4pc!W'~b%~bq~&oI:
Occurrence: De @-
/ntid~w\t
!,
q \‘btvbj
” &&qf.
WthbO+lh~ /MI%[~ Sfi
Time: 7: bcj Pti @@%jace:
Date: OlI%310 \
Circumstances of occurrence or transaction ‘ving rise to claim:
PlewJe rcfw t-b mh5ed w-&
4.
5.
6.
7.
damage, or loss incurred so far as is
Name or names of public employees or employees causing injury, damage, or loss, if known:
r\erdl What \sWv\ 1
claimed flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . sli n e%cey; of
Estirnatedamountoffutureloss,ifknown . . . . . . . . . . . . . . . . . . . . . . . .$~~,OOO ti&\k%TOTAL.........................;......................... $
Basis of above computations: bfl& 15 n& wp/kkd &
Amount
-
tM4 w Pnd ti I I Whvtkd
07-/q-01
0
NT’S $ZGNA*
COMPANY REPRESENTATIVE’S SIGNATURE OR
AIM:TS SIGNATURE
DATE
sented to the Secretary to the Board of Directors, Santa Cruz Metropolitan
Transit District
F \userdlepai\Cases+Fo~s~l~mOl
1Rrengl5h.doc
’
Santa Cruz Metropolitan Transit District
Minutes-Metro Users Group
July 18, 2001
The Santa Cruz Metropolitan Transit District Metro Users Group met at 2:15 p.m.,
Wednesday, July 18, 2001, at the District’s Encinal Conference Room, 370 Encinal
Street, Suite 100, Santa Cruz.
MEMBERS PRESENT
Bruce Gabriel, Chair
Sharon Barbour, MASTF
G. Ted Chatterton, Transit User
Sandra Coley, Pajaro TMA
David Moreau, UTU
Barbie Schaller, Seniors Council
VISITORS PRESENT
Lynn Everett-Lee, Multisystems
Patty Monihan, Multisystems
SCMTD STAFF PRESENT
Kim Chin, Planning & Marketing Mgr.
Tom Stickel, Fleet Maint. Manager
MUG RESOLUTIONS TO METRO BOARD OF DIRECTORS
1.
2.
3.
MUG recognizes and appreciates Cabrillo’s efforts to encourage bus usership
and encourages further effort in this direction.
______________________________________________________________________
MUG RESOLUTIONS TO METRO MANAGEMENT
None.
July 18, 2001
Page 2
1.
CALL TO ORDER AND INTRODUCTION
Lynn Everett-Lee and Patty Monihan from Multisystems introduced themselves.
They are working on the new policies & procedures for ADA Paratransit service
and the Rider’s/Customer’s Guide.
2.
ORAL AND WRITTEN COMMUNICATIONS AND ANNOUNCEMENTS
a) Transit user, Ted Chatterton recommends that the bus stop between
Harvey West Park & Coral St (right across from Costco) needs a red curb
mark and a bench. Bryant Baehr will let David Konno know. Sandra Coley
suggested that Costco be requested to install a bench or at least match funds
to have a bench installed. Sharon Barbour suggested the possibility of using
the older benches that are being replaced.
b) Sharon Barbour stated that MUG and MASTF have requested notification for
bus service changes and that they had been included in the MASTF packet,
but not the MUG packet. Please see the attached memo, which was
distributed to the Committee at this meeting, from Kim Chin to the Service
Review Committee.
c) Chairperson Bruce Gabriel requested ridership information for the 4th of July
service. Bryant Baehr said there were 184 passengers and MUG would be
notified of the actual number of riders and cost per passenger at next month’s
meeting. Sharon Barbour stated that Headways said there would be no
service for the 4th of July and she was concerned that it was not well
publicized. Kim Chin stated they sent out the info to all of last year’s users,
had handouts on the buses, did a news release and also that Public Service
Announcements had been on the radio. There was a timing issue that
prevented the information being in Headways. If this service is provided next
year, it will be on the cover of Headways so that people are aware of it.
d) Sandra Coley suggested a free holiday shuttle downtown Watsonville next
year with lots of publicity.
e) Sharon Barbour expressed that parents are concerned about their children
riding the bus alone. This item will be on the next agenda for further
discussion.
3.
ADDITIONS AND DELETIONS TO THE AGENDA
None
F:\users\ADMIN\filesyst\B\BOD\Board Reports\2001\08\MUG Minutes.doc
July 18, 2001
Page 3
ITEM #7 WAS TAKEN OUT OF ORDER
7. NEW BUSINESS
7a)
Multisystems
Lynn Everett-Lee and Patty Monihan informed the Committee about the work
Multisystems is doing putting together the ADA Paratransit Rider’s Guide and
new Operating Policies & Procedures for the ADA Paratransit service. A working
draft has been developed of the new Rider’s/Customer’s Guide, a copy of which
is available on request for review. A number of policies are changing that Lift
Line has been operating under. There will be a public meeting as part of MASTF
tomorrow, July 19, 2001 and opportunity for further comment on Friday July 20,
2001 at the Board of Directors meeting. Kim Chin acknowledged the hard work
on this project put in by MUG Chair Bruce Gabriel, Pat Spence from MASTF,
Scott Bugental from E&D TAC, John Daugherty and himself. Kim also
announced that the name “METRO ParaCruz” is being proposed for the ADA
paratransit program. This name identifies the service as a METRO service. As
the name is finalized, all existing and future paratransit vehicles will get new
decals and be identified with the new name.
4.
CONSENT AGENDA
a) Receive and Accept June Meeting Minutes:
(Attached)
b) Monthly Attendance Report
(Attached)
c) Review of Minutes of Board of Directors Meeting
(Attached)
ACTION:
MOTION:
SECOND:
Sharon Barbour
Sandra Coley
Approve Consent Agenda
Motion passed unanimously.
5.
ON-GOING ITEMS
5a)
Review of Board Agenda Items
Kim Chin addressed two items of interest to MUG. First, the ADA Paratransit
Service Area. Second, the development of the Rider’s/Customer’s Guide for
July 18, 2001
Page 4
paratransit service including that the name of the program be changed to
“METRO ParaCruz”, which has already been discussed under Item #7.
ACTION:
MOTION:
SECOND:
Sharon Barbour
Barbara Schaller
Kim Chin proposed to Chairperson Bruce Gabriel to consider a motion to
acknowledge the efforts of the working group who helped develop and refine the
Paratransit Rider’s/Customer’s Guide.
ACTION:
MOTION:
SECOND:
Sharon Barbour
Barbara Schaller
Chairperson Bruce Gabriel asked for information on the status of the Cabrillo
College Bus Pass Program. Kim Chin replied that the Assistant GM is on a
committee with Cabrillo College to evaluate different strategies that would be
supportive of public transit, this includes reviewing the Pass Program. Also, Staff
is currently working with the SCTMD and Cabrillo to develop information
materials for students – such as a brochure that highlights the routes that serve
all the Cabrillo campuses. There was indecision by some MUG members about
mandatory parking or bus pass purchases.
ACTION:
MOTION:
SECOND:
Sharon Barbour
Sandra Coley
MUG recognizes and appreciates Cabrillo’s efforts to encourage bus usership
and encourages further effort in this direction.
Motion passed with opposition by Ted Chatterton and Chairperson Bruce Gabriel
5b)
Review of Headways Redesign Issues
July 18, 2001
Page 5
See Item # 2c. Also, Kim is presently working with graphic designers to increase
the font size and develop a clearer layout.
5c)
Service and Planning Update
Ian McFadden reviewed the service improvement plans that will be presented to
the Board of Directors this Friday, July 20, 2001.
Sharon Barbour was concerned about how the elimination of Route 60 will affect
the ADA service area. Kim Chin reported that an impact report addressing this
issue would be available soon.
5d)
Marketing
Kim Chin listed the goals for this fall:
♦ Bi-directional service at UCSC
♦ Providing service between the Holiday Inn and UCSC
♦ Providing cross county service between south county and Watsonville
♦ Service improvements in Capitola and La Selva Beach
♦ Service for high school students in Soquel
♦ Operating at Sunday level service for the Day after Thanksgiving.
Sharon Barbour suggested that the outdated advertisements inside the buses be
taken down immediately and regularly going forward.
5e)
Cabrillo College
Item was deleted. See Item #5a
5f)
Bus Procurement
Tom Stickel reported that the Board of Directors approved the purchase of 8
dedicated CNG buses. The District is due to receive the buses by the middle of
2002, and Staff is looking at putting together a fueling station specifically for
these buses. Sharon Barbour suggested that the new CNG buses have signs
that say, “This bus is powered by CNG”.
It was also reported that responses from vendors are still coming in concerning
the Highway 17 repower project.
6.
UPDATES
July 18, 2001
Page 6
6a)
ADA Recertification/Audit
Kim Chin reported that Staff is finalizing the details with regard to recertification.
Specifically, Staff is evaluating two types of software that will assist with the
processing of applications and enable this information to be accessible to
providers. The next step is to put out a request for proposals from companies
that can develop and deliver this kind of software. Kim also reported that Staff is
moving forward towards METRO ParaCruz, with a timeline to kick it off the first
part of next year.
6b)
Bus Stop Signs
David Konno reported that about 60% of the no smoking signs have been
installed at the bus stops. Also, bus signalization lights have been installed in 10
locations including Freedom Blvd and Hwy 9, which have received positive
feedback. Facility Maintenance Staff’s next project is to install solar lighting in 8
locations in the San Lorenzo Valley and 3 locations in Watsonville.
6c)
MetroBase
Kim Chin reported that on this month’s Board of Directors agenda there is a Staff
Report on the Financial Impact Report and last month the Board approved the
implementation of the EIR. Staff will also initiate a Financial Analysis/Economic
Impact Report to evaluate the cost of relocation and other matters associated
with the construction of the MetroBase project. Kim stated that Staff is moving
forward and it looks promising.
8. OPEN DISCUSSION
9. ADJOURNMENT
The meeting adjourned at 3:50 p.m.
Cindi Thomas
Administrative Secretary
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Elisabeth Ross, Manager of Finance
SUBJECT:
MONTHLY BUDGET STATUS REPORT FOR JUNE 2001;
APPROVAL OF BUDGET TRANSFERS; DESIGNATION OF EXCESS
SALES TAX FUNDS IN THE AMOUNT OF $225,000 FOR LIABILITY
INSURANCE RESERVES, $440,000 FOR WORKERS’ COMPENSATION
RESERVES, $100,000 FOR BUS STOP IMPROVEMENT RESERVES,
$462,000 FOR ALTERNATE FUEL CONVERSION FUND, AND THE
REMAINDER FOR CAPITAL RESERVES IN THE ESTIMATED
AMOUNT OF $1,800,000; AND ADOPTION OF SCHEDULE OF
RESERVE ACCOUNTS
I.
RECOMMENDED ACTION
Staff recommends that the Board of Directors approve the budget transfers for the period of July
1-31, 2001; designate additions to reserves from sales tax revenue for liability insurance in the
amount of $225,000, for workers’ compensation expense in the amount of $440,000, for bus stop
improvements in the amount of $100,000, for the alternate fuel conversion fund in the amount of
$462,000, and designate the remainder of available sales tax revenue for allocation to capital
reserves; and adopt the attached schedule of reserve accounts.
II.
SUMMARY OF ISSUES
•
The attached monthly revenue and expense report represents the status of the
District’s FY 00-01 revised budget, as of June 30, 2001, the end of the fiscal year.
The numbers in the report are preliminary, since all accounting adjustments have not
yet been completed.
•
Operating revenue for the year (preliminary) totals $30,437,357 or $547,004 under
the amount of revenue expected to be received during the fiscal year based on the
revised budget. Approximately $520,000 in grant funding was deferred to next fiscal
year.
•
Total operating expenses for the year to date (preliminary), including pass through
grant programs, in the amount of $27,839,090, are at 89.8% of the budget. Day to
day operating expenses (preliminary) total $27,268,649 or 91.2% of the budget.
•
A total of $2,820,158 has been expended (preliminary) for the FY 00-01 Capital
Improvement Program.
Board of Directors
Page 2
III.
•
Since liability insurance costs and workers’ compensation costs are projected to be
under budget for the year, it is recommended that the projected savings be allocated
to reserves for those purposes, as the Board directed last year. Staff further
recommends that $95,000 in addition to the $130,000 savings, be allocated to the
liability insurance reserves to attain the recommended minimum balance, $100,000 to
the bus stop improvement reserve, and the balance of excess revenue to capital
reserves, in accordance with the schedule of reserve accounts (Attachment B). The
Board had already included in the adopted FY 00-01 budget, the $462,000 allocation
to the alternative fuel conversion fund, which is reflected in the schedule.
•
The amount of revenue received exceeds total expenses by $2.6 million in this
preliminary report. Although several accounting adjustments are still required in
preparation for the final audit, the amounts recommended for retirement to reserve
accounts should be available. The final reserve balances will be reported in the
audited financial statements for the fiscal year.
DISCUSSION
An analysis of the District’s budget status is prepared monthly in order to apprise the Board of
Directors of the District’s actual revenues and expenses in relation to the adopted operating and
capital budgets for the fiscal year. The attached monthly revenue and expense report represents
the status of the District’s FY 00-01 budget as of June 30, 2001. The fiscal year is 100%
elapsed.
A.
Operating Revenues.
Operating revenue is $547,004 or 1.8% under the amount expected to be received for the fiscal
year, based on the revised budget adopted by the Board in April. Operating revenue variances
are discussed in the attached notes to the report. Aside from the $450,000 in pass-through rail
funding, the largest variance is sales tax, which is $109,105 under the budgeted amount for the
year. The revised budget projected a 10.2% increase over the revenue received in the previous
fiscal year, but the final monthly payment for the year was $109,105 under budget, resulting in a
9.5% increase over the previous year.
The other operating revenue shortfalls are in passenger revenue accounts: passenger fares and
paratransit fares. The passenger fares, comprised of farebox revenue and pass sales, are $28,621
or 0.8% under the amount expected to be received for the year. Recently there has been a
downward trend in these fares. Beginning in February of this year, every month’s receipts have
been lower than the same month in the previous year with the exception of April. Paratransit
fares are under budget only because the number of trips taken did not meet projections. The
District saw a corresponding savings in expense due to this fact.
Other apparent shortfalls are actually deferred grant funds which will be carried over into FY 0102.
Board of Directors
Page 3
B.
Operating Expenses.
Total regular operating expenses are at 91.2% of the revised budget for the year (preliminary).
There are no significant departmental budget overruns. All overruns are explained in the
attached notes. Total expenses are within the budgeted amount for the year.
Several accounting adjustments are yet to be entered which may increase expenses, including
depreciation.
C.
Capital Improvement Program.
Expenses for the capital improvement program total $2,820,158 for the year. The majority of
capital projects will be carried over to FY 01-02. A total of $587,740 in District reserves was
required for the District share of capital expenses in FY 00-01. The State Transit Assistance
(STA) funding may increase since the allocation for the 4th quarter has not yet been received.
D.
Allocation to Reserves.
For the past three years, the Board of Directors has designated excess sales tax revenue at year
end for various reserves. Based on preliminary year end figures, it appears that there will be
excess sales tax revenues in FY 00-01 since expenses came in under budget. In several key
areas, operating expenses did not reach budgeted levels, including salary expense ($876,000
under budget), fringe benefits ($1,075,000 under budget), professional/administrative services
($240,000 under budget) and casualty and liability expense ($134,000 under budget). These
savings are all of a one-time nature, primarily due to personnel vacancies and delays in hiring
consultants for projects which have been deferred to next year’s budget. In addition, the contract
transportation expense for the paratransit program was $640,000 under budget for the year.
Staff proposes that funds be allocated to the reserve accounts in accordance with the schedule of
reserve accounts (Attachment B). Staff is recommending a minimum balance for each reserve as
explained on the chart, to meet the needs of the District outside of the current operating budget.
The column entitled “Outstanding Obligations” notes the funds committed for either projects or
expenses, depending on the reserve. After recognizing the outstanding obligations, the only
reserve fund that meets the recommended minimum balance is the cash flow reserve. Since the
final accounting adjustments have not yet been completed, the final amounts for the reserves
may change slightly, in particular, the capital reserve. The final amounts will be available upon
completion of the financial audit later this calendar year.
IV.
FINANCIAL CONSIDERATIONS
Based on the preliminary numbers, FY 00-01 revenues exceed expenses (excluding depreciation)
by $2.6 million and should allow for the recommended allocations to insurance reserves, bus
stop improvement reserves, the alternate fuel conversion fund, and capital reserves.
Approval of the budget transfers will increase some line item expenses and decrease others.
Overall, the changes are expense-neutral.
Board of Directors
Page 4
V.
ATTACHMENTS
Attachment A:
Revenue and Expense Report for June, and Budget Transfers
Attachment B:
Schedule of Reserve Accounts
ATTACHMENT A
MONTHLY REVENUE AND EXPENSE REPORT
OPERATING REVENUE - JUNE 2001
FY 00-01
Actual for
Month
FY 00-01
Budgeted for
Month
Operatina Revenue
$
Passenger Fares
Paratransit Fares
Special Transit Fares
Highway 17 Revenue
t
282,164
47,377
61,487
i
4:34:%
3,199,146
$ 266,344 $
$
3.’
-5,884 $
262,000
$
60,282 $ 1,605,319
g
70251 $
819,413
4321761 $ 5,885,878
Subtotal PassengerRev
I
I
I
$
3,097,810
$
206,148
$ 1,596,885
$
753,196
$ 5,654,039
I
I
$
3,170,525 $
$
203,608 $
$ 1,670,204 $
$
867,180 $
$ 5,911,517 $
I
14,000 I $
158,000 1 $
132,000 j $
156,000 / $
_-- --801 $
11,000 $
11,829 $
11,YUZ $
13,932 $
141,200 $
111,105 $
144,200 $
94,938 $ 1,171,249 $
838,983 $ 1,199,158 6
5,867 $
6,400 $
48,225 $
13,163 $
1,368,955 $16,128,000 $14,635,412 $16,018,895 S
- $ 6,410,211 $ 4,674,062 $ 6,410,211 $
Advertising Income
Other Aux Transp Rev
Rent Income
Interest - General Fund
Non-Transportation Rev
Sales Tax income
TDA Funds
p
Total Operating Revenue
/ $ 2,043,616 1 $ 1,931,254 1 $31,010,000 1 $26,891,881 1 $30,437,357 1 $
exprep.xls
t
$
$
14,000 I $
917 $
14,151 $
81,094 $
533 $
1,478,160 $
- $
YTD Variance
FY 00-01
Actual YTD from Budaetec
FY 00-01
FY 99-00
Budaeted YTD Actual YTD
(28,621)
(58,392)
64,885
47,767
25,639
See Note 1
I
4
(2,000) 1
902
3,000
27,909 See Note 2
6,763
(109,105) See Note 3
(547,004)l
I
MONTHLY REVENUE AND EXPENSE REPORT
OPERATING EXPENSE SUMMARY -JUNE 2001
Percent
FY 00-01
Expended
FY 00-01
FY 99-00
Revised Budget Expended YTD Expended YTD of Budget
FY 00-01
Final Budget
PERSONNEL ACCOUNTS
Administration
Finance
Planning & Marketing
Human Resources
Information Technology
District Counsel
Facilities Maintenance
Operations
Bus Operators
Fleet Maintenance
Retired Employees Benefits
Total Personnel
$
586,021
526,041
799,773
419,954
430,201
396,330
690,346
348,249
214,470
187,773
795,878
1,524,390
9,035,364
2,609,141
$
481,158
$
441,383
$
668,931
$
321,875
$
314,820
$
224,036
$
788,636
$ 1,626,393
$ 9,992,035
$ 2,920,844
$
,
$ 18,:::,;:0”
I $ 28,237,250 j $ 29,899,055 j $ 23,728,424 I
I
I
Grant Funded Studies/Programs $
43,750 $
97,496 $
43,703
Transfer to/from Cap Program
$
- $
533,449 $
430,308
Pass Through Programs
$
450,000 $
480,000 $
-
$ 27,268,649
:
i
$
$
$
;
$
$
$
$
545,781
510,663
833,091
392,454
346,112
271,776
919,838
1,706,669
10,721,858
3,494,455
$
$
$
$
$
$
$
$
$
$
294,577 $
955,338 $
1,785,628
$
10,088,130
$
3,371,075 $
9
,,,;:;,::: ; ,O,;:;,::: : 16,:::,::;
/
I
/
Subtotal Operating Expense
Total Operating Expense
$
28,731,OOO $
YTD Operating Revenue Over YTD Expense
exprepjunol
31,010,OOO $
$
$
$
88.2%
86.4%
80.3%
82.0%
91 .O%
82.4%
85.7%
95.3%
93.2%
83.6%
102.8% See Note 7
90.3%
I
9,995
533,449
27,000
24,202,435 $ 27,839,090
$
2,598,267
I
91.2% /
I
10.3% See Note 13
100.0%
5.6% See Note 14
89.8%
CONSOLIDATED OPERATING EXPENSE
JUNE 2001
I
/
LABOR
Operators Wages
Operators Overtime
Other Salaries &Wages
Other Overtime
/ FY 99-00 1 FY 00-01 / YTD of 1
FY 00-01 / FY 00-01
Final Budget Revised Budget Expended YTD Expended YTD Budget
$
$
$
$
5,275,946
687,958
5,551,026
211,271
$
$
$
$
5,531,659
928,450
5,324,042
271,481
$
$
$
$
4,859,665
764,064
4,296,144
306,792
$
$
$
$
5,284,468
928,450
4,695,584
270,295
/
I
95.5%
100.0%
88.2%
99.6%
91 .O%
87.0%
91.2%
87.8%
83.9%
76.3%
3
3
?
7
?
?
4
See Note 15
7-
J j
I
$
SERVICES
AcctnglAdminIBank Fees
ProflLegislLegal Services
Temporary Help
Uniforms & Laundry
Security Services
Outside Repair - Bldgs/Eqmt
Outside Repair - Vehicles
Waste Disp/Ads/Other
$
E
t
$
$
7,800,951
413,210
284,475
12,534
38,497
297,843
160,444
245,000
163,855
1,615,858
CONTRACT TRANSPORTATION
Contract Transportation
Paratransit Service
; 3,033,;::
Hwy 17 Service
$
-
MOBILE MATERIALS
Fuels & Lubricants
Tires & Tubes
Body/Upholstery Supplies
Revenue Vehicle Parts
Inventory Adjustment
8,041,669
$
$
$
$
$
$
$
$
$
413,010
429,270
227,520
43,883
324,843
167,098
234,856
150,920
$
$
$
$
$
$
$
$
86.6%
367,444
188,397
228,856
41,375
350,919
147,588
210,227
142,542
89.0%
43.9% See Note 16
100.6% See Note 17
94.3%
108.0% See Note 18
88.3%
89.5%
94.4%
1,421,179
$
1,677,348
84.2%
;
$
3,033,:::
;
$
2 261 726
‘412;827
;
$
2,389,:;:
44.0% See Note 19
78.8% See Note 6
0.0%
$
3,034,366
$
2,674,553
$
2,389,962
$
1,488,075
150,000
8,500
716,523
$
$
$
$
$
$
2,363,098
$
1,190,637
$
150,000 $
1,952,022
$
$
$
$
$
$
$
$
6,965,933
$
$
603,885
233,513
213,318
156,804
38,770
322,408
115,707
197,465
143,194
$
1,991,400
3,034,366
$
6,225,772
$
$
$
exprepjunol
$
Y&Y%]
-
915,027
J52,441
5,458
623,919
(47,447)
1,649,398
-
78.8%
$ 1,169,459
148,666
$
$
7,590
$
713,778
$ (123,821)
78.6% See Note 20
99.1%
89.3%
99.6%
See Note 21
$
81.1%
1,915,672
CONSOLIDATED OPERATING EXPENSE
JUNE 2001
I % Exp I
YTD of
FY 00-01
FY 99-00
FY 00-01
Revised Budget Expended YTD Expended YTD Budget
FY 00-01
Final Budget
OTHER MATERIALS
Postage & Mailing/Freight
Printing
Office/Computer Supplies
Safety Supplies
Cleaning Supplies
Repair & Maint Supplies
Parts, Non-Inventory
ToolsITool Allowance
Photos/Mktg/Other Supplies
UTILITIES
17,100
86,411
68,318
17,928
70,400
72,780
50,000
19,780
15,862
$
i
i
i
$
$
18,162
96,553
77,914
20,612
55,558
122,640
57,509
23,986
16,562
$
$
$
$
$
$
$
$
$
17,345 j
88,214
81,484
18,129
57,873 .~
110,087
57,509
19,097
13,124
14,599 / $
91,360 $
66,131 $
16,718 $
69,587 $
75,817 $
54,211 $
19,004 $
7,240 $
I
95.5% I
I
91.4%
104.6% See Note 22
88.0%
104.2% See Note 23
89.8%
100.0%
79.6%
79.2%
1
$
418,579
$
489,498
$
414,667
$
462,860
94.6%
$
312,079
$
333,294
$
265,263
$
263,062
78.9%
175,000
250,000
11,750
30,500
$
$
$
$
175,000
100,000
11,750
30,500
$
$
$
$
119,291
43,640
(14,533)
38,914
$
$
$
$
125,678
49,330
(8,270)
15,906
71.8%
49.3% See Note 24
See Note 25
52.2% See Note 26
$
467,250
$
317,250
$
187,312
$
182,645
57.6%
$
41,872
$
45,094
$
33,890
$
36,744
81.5%
$
228,659
$
245,195 $
172,893 $
174,158
71 .O%
544,559
73,498
462,000
533,449
480,000
-
500,532 $
537,887
98.8%
^ ^_,
CASUALTY & LIABILITY
Insurance - Prop/PL & PD
Settlement Costs
Repairs to Prop
Prof/Other Services
TAXES
$
$
$
$
$
$
$
$
$
Media Advertisin
IOther Mist Expenses
OTHEREXPENSES
1 Leases & Rentals
Service Reserve
New Position Reserve
Repower Project Reserve
Transfer to Capital
Pass Through Programs
Incurred Workers Comp
533,164 j $
150,000 $
p
i
I
- $
450,000 $
- $
i
:
-
-
-
$ 1,133,164
Total Operating Expense
:
-
A
$
$
$
$
$
$
$
- _^^ _^^ A
I $ 2,UYB,!.dJb:
I
j $ 28,731,OOO / $ 31,010,000
1 $
U.U%
I
-
;
$
430,308 $
:
:
462,0(
--- -30
533,449
1,o::::;:
^^^ ^ *^ a. ^ -A> a--
YYU,tl4U
1 $ 24,202,435
1 $ Z,SYl,YUt5
I
I
j $ 27,839,090 /
I
0.0% See Note 29
100.0%
100.0%
5.6% See Note 14
100.0% See Note 12
-,..,. _^,
1 1ZJ.U-h~
89.8%)
MONTHLYREVENUEANDEXPENSEREPORT
FY 00-01 CAPITAL IMPROVEMENT PROGRAM
I
CAPITAL PROJECTS
Program Budget i
I
+ ~~ ” ~~~
Expended in ;
1 YTD Expended
June
Grant Funded Proiects
_~~
c ~~192,547
Consolidated Operatingfacility
7,?9? , $
8,!04,770 $
4
7,600,591
~
UrbanBus Replacement
akin $ ~~ ~~~
-~-cm
Engine Repower Project
~“JJ;;$;; 1 ; 4842;; l $~ ~~~~ -g;X$
:$
A D A Paratransit~vehicless
27802 t ~~~ ~~~~
~~
my $
1,000:000 1 $
912;607
Farebox Replacementt ~~
~~+ $
152,509-;---$;
1:342-:$
67,201Computer~5ystern~ ~~~
Benches with Bike Storage (MBUAPCD)
---I
Non-Revenue Vehicle Replacementmpm+;mm
CNG
L:~:-:;.;kg~[-mm m/y:l:y .- up ?;;~
Talking ~Bus
,
,
-i
~~
District Funded Projects
168,857
Purchase of Buses ~~~~
; $
J=V80 m;: $~~I
89?05. $
Bus Stop~tmprovements ~~~~ ~~ ~~
I.$~ ~~~ 452JK $
3,339 .3
~~ lW78
!$,ooo 1
Yield Signs for~Buses
$
$
_~ 5573%
I T Projects-~
1 $ ~ 225,000 L $
6 1 , 8 1 3 + $ -61,813Bike Racksfor Buses
J§
m~mq;;/ ~~
3,885
~~~ I$
Scotts-Valley Transit Center Construct[on
I
I $ ~~~~
1-~
~~
22,348 ’ ~~ ~~~~~
22,065
Metro Center Repairs ~~
~~ $I~
--! $23,929
;I-$
t33,;;;
Facilities Repair & Improvements
-i~!!L ~~~ 2558W ~, $gizm $MachinerylEquipment Repair@npr,
~~~~ 99,350 ~ f§
~~~~ 1‘$
158,248
Non-Revenue Vehicle Replacement-- ~~~~ ~~
$
: $mmL W,OOO [-----m: ~~~~
_~~~~~~
.-.. .- ~22,429 $
637~m ~1 $ ~~~~~ ~~~~~~
18,388
Office- Equipment
~~
~~~ / $
1,606,367
; $-~~ ~~~~~~~~~ mpppi
!------I
22,102,228 ~$
625,476 1 $
2,820,158
TOTAL CAPITAL PROJECTS
I$
CAPITAL FUNDING SOURCES
~ Received in ~
June
~ YTD Received
Budget
~
.~~~~~~~ 1 - -~~~~996512
~~~ i $--~--, 4 I 679I && --$
~W?_C$---~~
j
~~
1~~ ~_ j$ ~~~~~~~~~~
I
i $- 237,807p I $
65 1,226
I $ ~~ ~~~~787,198
~~~
Federal Cap$a! Grants
State Capita! Grants-STA Funding
Local Capita!Grants~- ~~~
60,481
Transfer from Operating Budget
$
%wY
11%~
Interest Income ~~~ ~~ ~~
i $
50,750
District Reserves
~-1 $~
5,74%36!
Transfer from Bus Stop Improvement Reserve L $
248,506
TOTAL CAPITAL FUNDING
exprepjunol
~$
$481
:
=‘,.614
j$mm~::
~533,449
‘ $ 1 ~~
50,750
~~ 1 $ ~~~~
1
I $~--g! ~~~ ~~ 587J40
1~
22,102,228 : $
758,952 ~$
2,820,158
NOTES TO REVENUE AND EXPENSE REPORT
1.
Passenger fares (farebox and pass sales) are $28,621 or 0.8% under the revised budget
amount for the year. This revenue source increased by 2.3% over last year. Paratransit
fares are $58,392 or 22% under budget for the year because ridership is below projected
levels. A total of 131,000 trips were forecast while 101,532 were actually taken.
Special transit fares (contracts) are $64,885 or 4% over the budgeted amount. UCSC
contract revenue is $47,489 over the projected revenue for the year or 6.2% over the
revenue collected in the previous fiscal year. Cabrillo College contract revenue is $8,078
over the projected revenue for the year but still 6.7% below the revenue collected in FY
99-00. The employer bus pass program revenue from the Seaside Company, Dominican
Hospital, City of Santa Cruz, County of Santa Cruz and Seagate is $5,593 over the
budgeted revenue and 5.6% over last year’s revenue.
Highway 17 Express revenue is $47,767 or 6% over the budgeted amount. Together, all
four passenger revenue accounts are over the budgeted amount for the fiscal year by a net
$25,639 or 0.4%.
2.
Interest income is $27,909 over the revised budget for the year due to higher interest rates
and a higher treasury balance than anticipated as a result of expenditure delays.
3.
Sales tax income is $109,105 or 0.7% under budget for the year. The revised budget
forecast an increase of 10.2% over last year, but only a 9.5% increase for the year was
realized.
4.
Other local funding is $3,000 below budget because this is pass-through funding for the
Cabrillo Transportation Study and the ibus Study, and expenses for both projects came in
$3,000 below budget.
5.
State guideway funding was not received in FY 00-01 since these were pass-through
funds for which no project expenses were incurred.
6.
Federal Transit Administration (FTA) financial assistance for planning studies was not
received in FY 00-01 since both projects were delayed until FY 01-02.
7.
Retired employee benefit expense is at 102.8% of the budget due to more retirees this
year than projected. This report represents an overrun of $10,017.
8.
Watsonville Transit Center expenses are at 104.2% of the budget due to payment for
security services to the City of Watsonville who billed for a two year period. The
overrun only totals $3,954.
9.
Paratransit program expense is only at 77.7% of the budget because ridership totals were
well below projections for the year. A total of 131,000 rides were budgeted and 101,532
were billed.
10.
Operations non-personnel expense is at 103.9% of the budget or $8,908 over budget for
the year due to overruns in office supplies (Note 22) and security services (Note 18).
11.
Bus Operator non-personnel expense is at 103.8% of the budget due to purchase of Bus
Operator pins at year end. The total overrun for the year is $225.
12.
The annual adjustment for incurred workers compensation appears here. The future
liability has been increased by $1,031,572, based on the latest estimates by the District’s
worker’s compensation program administrator.
13.
Grant-funded programs are only at 10.3% of the budget because two major projects have
been delayed until FY 01-02.
14.
Pass through program expense is only at 5.6% of the budget since the largest project,
fixed guideway studies, in the amount of $450,000, has been delayed. This was a project
budgeted on behalf of the Transportation Commission wherein revenues completely
offset any expenses.
15.
Worker’s compensation expense is only at 69% of the revised budget because claims paid
remained low in FY 00-01. The funds not expended are recommended to be retired to the
worker’s compensation reserve.
16.
Professional services are only at 43.9% of the budget primarily because of the delay in
the two grant-funded planning studies to FY 01-02 and a $74,000 balance in funds
budgeted for the paratransit recertification program.
17.
Temporary help is at 100.6% of the budget or $1,336 over budget for the year due to
continuing staff vacancies in Human Resources. Normally, funds are transferred from
salary savings when positions are vacant, but a budget transfer was not received by year
end closing to cover the overrun.
18.
Security services are at 108% of the budget or $26,076 over budget for the year due to
continuing use of security personnel for fare collection purposes.
19.
Contract transportation expense is the amount paid to cab companies to pick up bus
passengers and transport them in the event that the passenger lift fails and no back-up
District vehicle is available. Only $176 was expended during the year for this purpose.
20.
Fuels and lubricants are at 78.6% of the budget for the year. Diesel fuel ranged from a
high of $1.63 per gallon in August 2000 to a low of $0.97 in January 2001. On June 30th,
the price was $1.07 per gallon and the average for the entire year was $1.20.
21.
The annual Fleet Maintenance inventory adjustment appears here. The adjustment
accounts for a $123,821 increase in inventory value at year end.
f:\users\admin\filesyst\b\bod\board reports\2001\08\budgetnotes.doc
22.
Office/computer supplies are at 104.6% of the budget or $3,570 over budget for the year
due to a $7,000 overrun in Operations for purchase of office supplies, furniture and
equipment in June.
23.
Cleaning supplies are at 104.2% of the budget or $2,315 over budget for the year due to a
large order of custodial supplies placed by Facilities Maintenance in early June and
received by year end.
24.
Settlement costs are at 49.3% for the year or $50,670 below the budgeted amount of
$100,000. The balance is recommended to be retired to liability reserves.
25.
Repairs to property is a casualty and liability account to which repairs to District vehicles
and property are charged when another party is liable for the damage. All collections
made from other parties for property repair are applied to this account to offset the
District’s repair costs. Collections have been applied for the year, but some repairs have
yet to be charged to the account.
26.
Professional services expense for casualty and liability is only at 52.2% of the budget
because expenses related to claims were much lower than anticipated, and are in line with
the settlement costs for the year.
27.
Media advertising is only at 43.4% of the budget for the year because the major campaign
for the year, TV advertising, is continuing into the next fiscal year and planned
promotional advertising of the transit centers did not occur.
28.
Other miscellaneous expense is at 135.2% of the budget due to write-offs of uncollectable
debts. However, this represents an overrun of only $3,950.
29.
The reserve for new positions in the amount of $73,498 was not utilized primarily
because of the delay in developing job specifications for the new paratransit program
personnel.
f:\users\admin\filesyst\b\bod\board reports\2001\08\budgetnotes.doc
FY 00-01 BUDGET TRANSFERS
7/l/01 - 7/31/01
ACCOUNT #
ACCOUNT TITLE
AMOUNT
TRANSFER # 01-087
TRANSFER FROM: 4100-503354
Other Vehicle Repair - Out
TRANSFER TO:
4100-504511
4100-504205
Small Tools
Freight Out
REASON:
To cover account overrun in the Fleet Maintenance
$
(2,250)
TRANSFER FROM: 1 loo-5091 27
Board Fees
$
(55)
TRANSFER TO:
1100-504311
Office Supplies
$
55
REASON:
To cover account overrun for Administration Dept.
through the remainder of the fiscal year.
TRANSFER # 01-089
I
1300-509081
Other Salaries
Advertising Promo
$ ww
$ (1,659)
$ (11,563)
TRANSFER TO:
1300-501023
1300-503041
1300-512061
1300-507201
3100504215
Other Overtime
Temporary Help
Equipment Rental
Licenses & Permits
Paratransit Printing
$
$
$
$
$
$
210
9,694
527
822
310
11,563
REASON:
To cover account overruns in the Planning & Marketing
Department for the remainder of the fiscal year.
$
(600)
;
$
550
50
600
TRANSFER # 01-090
I
Custodial Service
TRANSFER TO:
Prof/Technical Service
Marketing/Graphics Supply
REASON:
2200-503031
2200-504213
To cover account overrun in the Facilities Dept.
through the remainder of the fiscal year.
TRANSFER # 01-091
budtranrep
2200504415
2200-504417
Equipment Rental
Plumbing Supplies
Mechanical Supplies
TRANSFER TO:
2200-504409
Repair & Maintenance
REASON:
To cover cost of account overruns in the Facilities
Maintenance Department.
$ (3,000)
$ G’,500)
7/l/01 - 7/31/01
ACCOUNT #
ACCOUNT TITLE
AMOUNT
TRANSFER # 01-092
2400-504319
2400-503162
2400503351
Electrical Supplies
Custodial Supplies
Uniforms & Laundry
Outside Repair - Bldg
TRANSFER TO:
2400-504415
2200-504319
2400-503161
Plumbing Supplies
Custodial Supplies
Custodial Services
REASON:
To cover account overruns in the Facilities Maintenance
Department.
TRANSFER # 01-093
100
2,000
1,850
3,950
I
2500-503161
Safety Supplies
Custodial Services
$
$
$
(50)
( )
(1::)
TRANSFER TO:
2400-505031
2500-505031
Telecommunications
Telecommunications
$
$
$
50
75
125
REASON:
Department.
TRANSFER # 01-094
I
2500-503351
Profflechnical Services
$ cw30)
(500)
$
$ (2,500)
TRANSFER TO:
2500-505021
Water, Sewer & Garbage
$
2,500
REASON:
Department.
TRANSFER # 01-095
I
Custodial Services
$
(500)
TRANSFER TO:
2600-504409
Repairs & Maintenance
$
500
REASON:
Department.
TRANSFER # 01-096
budtranrep
$
$
$
$
I
Custodial Services
$
(2,000)
TRANSFER TO:
2400-503351
$
2,000
REASON:
7/l/01 - 7/31/01
ACCOUNT TITLE
ACCOUNT #
TRANSFER # 01-097
AMOUNT
I
TRANSFER FROM: 1 loo-5091 23
Travel
$
(2,000)
TRANSFER TO:
1 loo-503222
Legal Ads
$
2,000
REASON:
To cover account overruns in the Administration Dept.
for the remainder of the fiscal year.
TRANSFER # 01-098
I
Custodial Services
$
(1,000)
TRANSFER TO:
2200-503363
Haz Waste Disposal
$
1,000
REASON:
Department.
TRANSFER # 01-099
Travel
TRANSFER TO:
Legal Services
Employee Training
Office Supplies
REASON:
1700-503033
1700-509121
1700-504311
$ (1,800)
$
$
1,000
500
300
1,800
To cover account overruns in the Legal Department
TRANSFER # 01-100
Profflechnical Services
$
031)
TRANSFER TO:
3200-502999
3200-505011
Other Fringe Benefits
Gas & Electric
$
$
§i
41
40
81
REASON:
To cover account overruns in the Operations
Department.
TRANSFER # 01-101
Fuels & Lubricants
$ (139,732)
TRANSFER TO:
Driver License Renewals
Uniforms & Laundry
Outside Repair - Rev Veh
Revenue Vehicle Parts
Freight Out
Postage & Mailing
Printing
Office Supplies
Safety Supplies
Cleaning Supplies
Non-Inventory Parts
Small Tools
Employee Tool Replacement
30
236
$ 13,656
$ 112,638
4100-502253
4100-503162
4100-503353
4100-504191
4100-504205
4100-504211
4100-504215
4100-504311
4100-504315
4100-504317
4100-504421
4100-504511
4100-504515
:
$
$
$
$
$
$
200 487
493
243
2,834
1,158
7,509
235
$
$ 139,7z
REASON:
budtranrep
To cover account overruns in the Fleet Maintenance
Department for the remainder of the fiscal year.
7/l/01 - 7/31/01
ACCOUNT #
TRANSFER # 01-l 02
budtranrep
ACCOUNT TITLE
AMOUNT
I
Bus Operator Pay
$ @7,072)
TRANSFER TO:
3300-501013
Bus Operator OT
$ 87,072
REASON:
To cover account overruns in the Operations Dept.
SCHEDULE OF RESERVE ACCOUNTS
JUNE 30,200l
Recommended
Minimum
Balance
Liability Insurance
Reserve
$
Workers
Compensation Reserve $
Bus Stop Improvement
Reserve
$
Alternative Fuel
Conversion Fund
Cash Flow Reserve
Capital Funding
Reserve
* Estimated
$
$
$
600,000
1,543,ooo
Reason
Balance at
6/30/00
$250,000 SIRplus
es tima ted liability on
outstanding cases
$
300,000
$
225,000
$
350,000
$
250,000
$
248,500
$
151,500
Variance from
Minimum
Balance
Long term portion of
workers compensation
liability per 6/30/00 audit
400,000
To provide a dedicated
source of funding for ADA
improvements at bus
stops
3,222,600
Board-approved program
of allocating $462,000 per
year for six years plus
interest to convert buses
to alternative fuel
$
-
2,600,OOO
To cover one month’s
payroll and accounts
payable
$
2,600,OOO
To cover District’s share
of capital project costs in
the District’s five year
plan, plus MetroBase
$ 12,197,795
13,500,000 *
Outstanding
Obligations
Ret Addition
375,000
Available
Balance at
6/30/01
100,000
$ (2,760,600)
$
-
$
$
* $ 14,087,740
* $
$ 462,000
!§
$ 1,800,OOO
(248,500)
$
-
3,222,600
$
2,600,OOO
(89,945) * $
(2,760,600)
(89,945)
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Elisabeth Ross, Manager of Finance
SUBJECT:
APPROVAL OF RESPONSES TO TRIENNIAL PERFORMANCE AUDIT
I.
RECOMMENDED ACTION
Staff recommends that the Board of Directors approve staff’s response to the audit
recommendation and direct staff to forward the response to the Santa Cruz County
Regional Transportation Commission.
II.
III.
SUMMARY OF ISSUES
•
Under the State Transportation Development Act (TDA), transit operators claiming
TDA funding are subject to a triennial performance audit.
•
The Santa Cruz County Regional Transportation Commission (SCCRTC) contracted
with the independent firm of John Barnhart, CPA, in 2000 to audit the performance of
the Transit District in accordance with State law.
•
The District is required to respond to the audit recommendations and provide the
responses to the Transportation Commission.
•
The performance audit measures the District’s efficiency, effectiveness and economy
in providing public transit service. The audit includes recommendations to assist in
improving operations.
•
The audit results are categorized by compliance review, status of prior audit
recommendations, performance audit indicator verification and analysis, and detailed
functional review. The audit results are positive. The auditors found the District to
be operating in an economical, efficient and effective manner. There were no areas
identified that required further investigation.
•
The audit contains one specific recommendation which requires a response from the
District.
DISCUSSION
John Barnhart, CPA, began work in March 2001. Staff received a draft copy of the performance
audit on June 29, 2001. The auditor made revisions to the document based on our comments.
The final audit recommendation is listed below followed by the staff response.
Board of Directors
Page 2
Recommendation:
Management should request that the annual fiscal auditors reconcile the performance indicators
and include their results in the fiscal audit reports annually. Complying with this
recommendation will serve as a check for all reports the District distributes, and would ease the
reconciliation process of the performance indicators on an annual basis versus a triennial basis.
Note: that reconciliation between the Financial Audit report versus the Service and Ridership
Summary does not reconcile in some years. Implementation should be for the current fiscal year.
Response:
Management will request that the firm of Brown Armstrong, CPA, include performance
indicators in their financial reports for the District for the fiscal year ending June 30, 2001, and
that future auditors include this information in each annual financial audit.
IV.
None.
V.
ATTACHMENTS
Attachment A:
Triennial Performance Audit for the Three Years Ending June 30, 2000
ATTACHMENT A
TRIENNIAL PERFORMANCE AUDIT
OF THE
SANTA CRUZ METROPOLITAN
TRANSIT DISTRICT
For the Three Years Ended June 30,200O
TABLE Of CONTENTS
P a g e
Transmittal Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
Executive Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
Background and Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-j
Audit Resuts:
Compliance Review........................................................................
Status of Prior Year Audit Recommendations ..........................................
Performance Audit Indicator Verifications and Analysis .............................
Detailed Functional Review.. .............................................................
6-9
9-11
12-13
14-21
Other Information:
Conclusions and Recommendations.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _. . . . . .
22
Directly Operated Service-Fixed Route:
System-wide Performance Indicator .....................................................
Operating Cost per Passenger............................................................
Operating Cost per Vehicle Service Hour ...............................................
Passenger per Vehicle Service Hour.....................................................
Passenger per Vehicle Service Miles ....................................................
Vehicle Service Hours per Employee ...................................................
Operating Cost per Vehicle Service Mile ...............................................
Vehicie Service Miles/Vehicle Service Hour ..........................................
Farebox Recovery Ratio ...................................................................
Average Passenger Fare ...................................................................
System-wide Performance Indicators/Passenger Count ...............................
Exhibit
1
2
3
4
5
6
7
8
9
10
11
Transit System Highway 17:
System-wide Performance Indicator.....................................................
Operating Cost per Passenger ............................................................
Operating Cost per Vehcile Service Hour...............................................
Passenger per Vehicle Service Hour.. ...................................................
Passenger per Vehicle Service Mile ......................................................
Vehicle Service Hours per Employee ...................................................
Operating Cost per Vehicle Service Miles ..............................................
Vehicle Service Miles/Vehicle Service Hour..........................................
Farebox Recovery Ratio ...................................................................
Average Passenger Fare ...................................................................
System-wide Performance Indicators/Passenger Count.. .............................
Exhibit
12
13
14
15
16
17
18
19
20
21
22
JOHN L. BARNHART
3183 Collins Drive, Suite B
Mewed. CA 95348
(209) 383-6797
(209) 722-1593Fax
Certified Public Accountant
TRANSMITTAL LETTER
To the Board of Directors
Santa Cruz Metropolitan
Transit District
Santa Cruz, California
I’m pleased to present the results of my triennial performance audit of the Santa Cruz
Metropolitan Transit District (SCMTD) for the three years ended June 30,2000, as required by
Public Utility Code Section (PUC) 99246 and the requirements of the Transportation
Development Act. My audit was conducted in accordance with generally accepted auditing
standards and Governmental auditing standards.
The purpose of this triennial performance audit was to evaluate the efficiency, effectiveness, and
the economy of the operations of the Santa Cruz Metropolitan Transit District (SCMTD).
This report is intended for the information of management of SCMTD, the Santa Cruz County
Regional Transportation Commission, and the California State Department of Transportation.
However, this report is a matter of public record and its distribution is not limited.
We would like to thank Elisabeth Ross and her staff for their help and cooperation in preparation
of this report.
JOHN L. BARNHART, CPA
March 2001
Transit District’
John L. Barnhart, CPA
EXECUTIVE SUMMARY
This executive summary highlights the finding from the performance audit of the Santa Cruz
Metropolitan Transit District (SCMTD, a fixed route system. Performance Audits are conducted
every three years for operators who receive funding from the Transportation Development Act
for public transit services. John L. Bamhart CPA conducted this audit for the Santa Cruz County
Regional Transportation Commission (SCCRTC).
During the course of our performance audit, I assessed SCMTD compliance with applicable
laws, rules, and regulations as prescribed by the Transportation Development Act, examined the
status of prior triennial audit recommendations, and performed a detailed review of the
functional areas of operations.
Our overall evaluation of SCMTD is that it is operating in an economical, efficient, and
effective manner. I do, however, have the following recommendation with suggested
implementation periods that I believe will strengthen the operational position as it enters the next
triennial period.
General Management and Organization
Recommendation (1)
l
Pe$ormance Audit
Management should request that the annual fiscal auditors reconcile the
performance indicators and include their results in the fiscal audit reports
annually. Complying with this recommendation will serve as check for all
reports the district distributes, and would ease the reconciliation process of
the performance indicators on an annual basis versus a triennial basis.
Note: that reconciliation between the Financial Audit report versus the
Service and Ridership Summary does not reconcile in some years.
Implementation should be for the current fiscal year.
Santa Cruz Mei-i-opolitan
Transit District
BACKGROUND AND INTRODUCTION
The Santa Cruz Metropolitan Transit District (the “District”) was established on February 9,
1969, by authority of the Santa Cruz Metropolitan Transit District Act of 1967, Part 5 of
Division 10 of the Public Utilities Code of the State of California. The District is the sole transit
operator in Santa Cruz County and serves the general public in the Cities of Santa Cruz,
Watsonville, Scotts Valley, Capitola, and the unincorporated areas of Santa Cruz County. The
District provides service on 428 directional miles of roadway. The District operates the following
types of transit service:
1)
Direct fixed-route-this service provides transportation services to the general
public in the cities of Watsonville, Scotts Valley, Capitola, and the
unincorporated areas of Santa Cruz County.
2)
Highway 17 Express Service-this service is operated jointly between the
District and Santa Clara Valley Transportation Authority and is operated,
under contract, by a private carrier.
3)
Americans with Disabilities Act Paratransit System- this is a scheduled
response system and provides transportation to the elderly and disabled. The
District’s Paratransit System was operated by a private transportation provider,
Food and Nutrition Services, Inc., a non-profit service agency. It is expected to
grow by more than 20% per year.
4)
Special Shuttle Service-this service provides transportation for public events
such as the weekend ‘Santa Cruz Beach” shuttle.
The District, as of June 30,2000, operated ninety-four (94) transit vehicles in its fixed-route
transit system and nine (9) transit vehicles were used for the Highway 17 Express. The nine
vehicles used in the Highway 17 Express were provided to a private contractor.
The District provides transit users with a variety of fare options and prices. Figure 1, shown on
the following page, shows the fare structure in effect for the triennial period ended June 30,
2000.
Performance Audit
Santa Cruz Metkopolitan
Transit District
Figure 1. Fare Structure
Type
Highway 17 Express Bus
Fixed Route
Regular/Students Discount
Regular
Elderly &
Handicapped
t
Cash Fare
Day Pass
Five Day Pass
Student Monthly Pass
Monthlv Pass
I
One \Nay
~* Cash Fare
/Dav?ass (with SCMTD or
SCVTA” day pass)
Day Pass (with CalTrain monthly
ticket and Peninsula Pass sticker)
$1.00
3.00
15.00
30.00
40.00
N/A
$.40
1.10
5.00
N/A
14.00
N/A
$ N/A
4.50
N/A
N/.4
65.00
2.25
SNIA
4.50
N/A
N/A
65.00
1 .oo
N/A
N/A
3.50
3.50
2.50
2.50
N/A
1
N/A
1
Paratransit Service, one-way cash fare is $2.00.
*Santa Clara Valley Transportation Authority
The District has contracted with the City of Santa Cruz, the County of Santa Cruz, Dominican
Hospital, and several employers to provide transportation to their employees at reduced rates.
Under this “Employer Contract Program,” the employer is billed once per month for actual usage
and the reduced fare is treated as an employer-provided fringe benefit to the employee.
The District has a similar arrangement with Cabrillo College and UCSC. Students are sold bus
passes as part of their student activity package.
Performance Auditing
The District receives a significant portion of its operating funds from Local Transportation and
State Transit Assistance Funds. These funding sources were created as a result of the enactment
of the Transportation Development Act (the “TDA”). Local Transportation (“LTF”) and State
Transit Assistance (“STA”) funds are established in each county of the state. LTF funds are
derived from a l/4 cent portion of the 7.25% statewide retail sales tax (currently 7%) as of
January 1) 200 1. The l/4 cent portion is returned by the State Board of Equalization to each
county from where it was collected. STA funds are derived from the statewide sales tax on
gasoline and diesel fuel. These funds are allocated by formula based on population and operator
revenues. TDA funds are administered by the Santa Cruz County Regional Transportation
Commission, the sponsor of this performance audit.
Pe<forrnarm Audit
1
Santa Cruz Couky Metropolitan
Transit District
The TDA requires that the Commission, on a triennial basis, engage the services of an outside
consultant to conduct a performance audit of all transit operators claiming TDA funds, under
California Public Utilities Code (PUC) Section 99260 of the TDA, within their jurisdiction. The
sole transit operator within Santa Cruz County is the Santa Cruz Metropolitan Transit District.
This performance audit covers the triennial period July 1, 1998 through June 30, 2000.
A performance audit is a systematic process of evaluating an organization’s effectiveness,
efficiency and economy of operation under management control. The audit measures
performance against acceptable criteria and focuses on management’s planning and control
system. In addition, the audit evaluates the adequacy of an organization’s systems and de@ee of
compliance with established policies and procedures. The results are reported to the appropriate
agency requesting the audit, which in this case is the’santa Cruz County Regional Transportation
Commission, along with any recommendations for improvement.
The TDA requires that the performance audit follow the efficiency, economy and program
standards included in the Comptroller General’s Government Auditing Standards. Those
standards state:
“Economy and efficiency audits include determining (1) whether the entity is acquiring,
protecting and using its resources (such as personnel, property, and space) economically
and efficiently, (2) the causes of inefficiencies or uneconomical practices, and (3)
whether the entity has complied with laws and regulations concerning matters of
economy and efficiency.”
“Program audits include determining (1) the extent to which the desired results or
benefits established by the legislature or other authorizing body are being achieved, (2)
the effectiveness of organizations, programs, activities, or functions, and (3) whether the
entity has complied with laws and regulations applicable to the program.”
An integral part of the audit process, as prescribed by the TDA, includes the verification of the
performance indicators defined in PUC Section 99246(d). Those indicators include:
1) Operating cost per passenger;
2) Operating cost per vehicle service hour;
3) Passengers per vehicle service hour;
4) Passengers per vehicle service mile; and
5) Vehicle service hours per employee
In order to meet the requirements of the TDA and the Government Auditing Standards, we
reviewed pertinent documents, observed operations, and interviewed staff and contractor
personnel. We also calculated and analyzed the appropriate performance indicators for the three
years under examination. The results of our audit are documented in the sections that follow.
Pei-formaxe Audit
5
Santa Cruz Meti-opolitan
Transit District
AUDIT RESULTS
Compliance Review
Section 99245 of the PUC requires an annual certified fiscal audit of each claimant of TDA
funds and specifies that the report on the fiscal audit shall include certification that the funds
allocated to the claimant pursuant to the TDA were expended in conformance with applicable
laws, rules: and regulations. Though the compliance verification requirement is not a
responsibility of the performance auditor, several specific requirements are made by the TDA
which concern issues treated in the performance audit. Our review of these requirements
consisted of examining key documents, such as the annual fiscal and compliance audits, and
discussions with staff. The results of our review are as follows:
Public Utilities Code Section 99243-The transit operator must submit annual reports to the
Commission based upon the Uniform System of Accounts and Records established by the State
Controller.
4 The District submits annual reports to the Commission based upon the Uniform System of
Accounts and Records established by the State Controller.
Public Utilities Code Section 99245The operator must submit annual fiscal and compliance
audits to the Commission and to the Office of the State Controller within 180 days following the
end of the fiscal year or by the 90 day extended due date.
4 The District has filed its fiscal and compliance audits to the Commission and to the Office of
the State Controller within the prescribed time period, including extensions.
Public Utilities Code Section 99251-The California Highway Patrol (CHP) has, within the 13
months prior to each TDA claim submitted by the operator, certified the operator’s compliance
with California Vehicle Code Section 1808.1 following a CHP inspection of the operator’s
terminal.
d The CHP has certified annually the District’s compliance with Cal ifomia Vehicle Code
Section 1808.1.
Public Utilities Code Section 99261-The operator’s claim for TDA funds must be submitted in
compliance with the rules and regulations adopted by the Commission.
4 The District has filed its claims for TDA funds in conformity with the rules and regulations of
the Commission.
Perforntance Audit
6
Transit District
Public Utilities Code Section 99264-The operator does not routinely staff transit vehicles
designed for one with two or more persons.
4 The District does not staff transit vehicles designed for one with more than one person.
Public Utilities Code Section 99266-The operator’s operating budget has not increased by more
than 15% over the preceding year, nor has there been a substantial increase or decrease in the
scope of operations or capital budget provisions for major new fixed facilities unless the operator
has reasonably supported and substantiated the need.
4 The District’s operating budget has not exceeded 15% of the prior year’s budget and there has
not been a substantial increase or decrease in the scopes of operations or capital budget
provisions. The District is in compliance.
Public Utilities Code Section 99268-Operator funding stemming from TDA sources constitutes
no more than 50% of the operating, maintenance, capital and debt service requirements after
federal grants have been deducted.
For the triennial period, the District’s funding from TDA sources, after deducting federal
grants was as follows:
LTF & STA revenues
Other revenue sources,
net of federal grants
Ratio of TDA sources
1998
$ 5,102,297
$24,449,956
20.5%
Fiscal Year Ended
1999
$4,605,128
$
$24,384,774
18.8%
2000
4,824,062
$ 27,131,587
17.7%
d The District is well below the 50% expenditure limitation and, thus, is in compliance.
Perfornlmce Audit
Santa Cruz Me&opolitan
Transit District
Public Utilities Code Sections 99268.2,99268.3 and 99268.12-If the operator serves an
urbanized area, it must maintain a ratio of fare revenues to operating costs at least equal to
one-fifth (20%), unless it is in a county with a population of less than 500,000, in which case it
must maintain a ratio of fare revenues to operating costs at least equal to three-twentieths (15%),
if so determined by the Commission.
4 These sections are not applicable to the District. The Commission has, pursuant to California
Code of Regulations (CCR) Section 6645, prescribed a fare revenue to operating cost ratio of “no
less than 15%.” The District maintains a higher than 15% ratio and is in compliance.
Public Utilities Code Sections 99268.4 and 99268.5-If the operator serves a rural area it must
maintain a ratio of fare revenues to operating costs at least equal to one-tenth (10%).
4 These sections are not applicable to the District. The Commission has, pursuant to California
Code of Regulations (CCR) Section 6645, prescribed a fare revenue to operating cost ratio of “no
less than 15%.” The District maintains a higher than 15% ratio and is in compliance.
Public Utilities Code Section 99271-The current cost of the operator’s retirement system must
be fully funded with respect to the officers and employees of its public transportation system or
the operator is implementing a plan approved by the Commission which will fully fund the
retirement system within 40 years.
4 The District’s retirement fund is fully funded based on the actuarial assumptions and
calculations performed by the Public Employees Retirement System.
Public Utilities Code Section 99314.5-To be eligible for STA funds for operations, the operator
cannot be precluded by contract from employing part-time drivers or from contracting with
common carriers.
The “Labor Agreement” between the District operators and the United Transportation Union,
Local 23, limits the use of part-time drivers to 10% of the number of full-time operators.
4 The District is not precluded from employing part-time drivers or from contracting with
common carriers. The District is in compliance.
Perfornumce Audit
8
/
Transit District
California Code of Regulations Section 6754(a)(3)-To be eligible for STA funds, the
Commission must make a finding before allocating these funds, that the District has made full
use of federal funds available to it under the Urban Mass Transportation Act of 1964. as
amended.
4 The District makes full use of federal operating and capital grants
Conclusion
Based on our review of the District’s key documents and records, we conclude that the
District is in compliance with applicable sections of the Public Utilities Code and the
California Code of Regulations and the rules and regulations of the Santa Cruz County
Regional Transportation Commission.
Status of Prior Performance Audit Recommendations
Triennial Performance Audit as of June 30. 1994:
Recommendation- We encourage the District to continue the facility siting and
consolidation tasks with the same diligence it has shown since the earthquake. Suggested
implementation period: immediately
Response: The District, beginning in 1995, was plagued by a Federal Emergency Management
Agency (“FEMA”) investigation into the eligibility of reimbursed costs stemming from the
damage caused by the Loma Prieta earthquake. During the investigation period, the District’s
General Manager, Operations Manager, Fleet Manager, and several other key employees left the
District. The facility siting and consolidation plan has been stalled until the final outcome of the
investigation and the replacement of a new General Manager, Fleet Maintenance Manager, and
Operations Manager.
Current Status
During fiscal 2000, the District was notified that the FEMA and OES audit concluded with no
liability to the District. Accordingly, the $3,076,147 liability has been reversed from the
District’s books in fiscal 3000.
Triennial Performance Audit as of June 30. 1997:
Replace the vacant General Manager, Fleet Maintenance, and Operations Manager
positions as well as other vacated Staff. Suggested implementation period Immediately.
Performunce Audit
9
_
Transit District
Response: The District has filled the positions of General Manager, Fleet Maintenance and
Operations Manager, Operations Manager and Planning & Marketing Manager.
Current Status.
Has been Implemented
2)
Redefine or refine the criteria used to determine the fate of existing service routes. Based
on such criteria, discontinue uneconomical and inefficient routes to allow the reallocation
of resources to transit services that have been programmed but not yet implemented.
Suggested impIementation period: hiext Short Range Transit Plan Update.
Response: For the next Short Range Transit Plan Update, the District will review the criteria
currently used to maintain service, redefine or refine the criteria as necessary, and reallocate
service based on the revised criteria.
Current Status.
The Short Range Transit Plan has not been updated since 1997. However, in order to plan and
implement efficient and effective service improvements, the District is now using a route
planning procedure whereby the Service Review Committee, comprised of District staff and
Union representatives, evaluates existing routes for effectiveness and recommends reallocation
of service to areas needing improved service. These recommendations go to the Board of
Directors for approval after review by the District’s advisory committees, Metro Users Group
and Metro Accessible Services Transit Forum.
3)
The Finance Department should establish internal audit procedures to include surprise
cash and bus pass counts at Operations and at the Metro Center. These procedures
should be performed at least four times per year. Suggested implementation period..
Three months.
Response: By September 1) 1998, the Finance Department will establish internal audit
procedures to initiate unscheduled cash counts and bus pass counts on a quarterly basis.
Current Status.
Has not been implemented due to delay in procuring registering fareboxes to verify counts.
In the area of grants management, should consider the need to increase support staff to
the Grants/Legislative Analyst (GLA) and redefine responsibilities to enable the GLA to
focus on locating and securing new funding sources. Suggested implementation period:
As soon as practicable.
Pe$ormance Audit
10
,
Transit District
Response: Management will evaluate the assignment of duties and responsibilities to the
Grant/Legislative Analyst to determine the need to increase support staff for grants and
legislative activities.
Current Status
Has not been implemented. Instead, General Manager Les White handles all lobbying efforts
which were previously part of the Grants/Legislative Analyst’s duties, as well as locating new
funding sources.
5)
Engage the use of existing staff or an outside engineering consultant to conduct a ‘Major
repairs and replacement study’ of existing facilities and equipment. Based on the results
of the study, develop a systematic funding mechanism that will enable the District to
fund, over a ten to fifteen year horizon, those major repairs and replacements identified in
the study. Conducting this study during the consolidation process would be an efficient
time to start, as all replacement/improvement costs will be known. Suggested
implementation period.. During the consolidation process.
Response: During the process of designing and constructing the consolidated operating facility,
the District will conduct a major repairs and replacements study of equipment, facilities and
vehicles, and develop a systematic funding mechanism and a timeline to fund repair and replacement activities recommended by the study for consideration by the Board of Directors.
Current Status.
Has not been implemented. The new consolidated facility has been delayed so the study has also
been delayed.
Performance Audi1
11
_
Transit District
Performance Audit Indicator Verification and Analysis
As an integral part of the performance audit process, we gathered performance indicator
information for the fixed route and Highway 17 services (ADA-Paratransit is operated by a
private agency), audited the District controls designed to ensure that data used in compiling the
indicators was reliable, and analyzed the indicators. The underlying data used to compile the
performance indicators, as mandated by the TDA, is as follows:
.
.
.
.
.
.
Operating Costs
Passenger count
Vehicle service hours
Vehicle service miles
Employee hours
Fare revenue
The performance indicators required to be calculated and analyzed are as follows:
-Operating cost per passenger
-Operating cost per vehicle service hour
-Passengers per vehicle service hour
-Passenger per vehicle service mile
-Vehicle service hours per employee
In addition to the above required indicators, we also calculated and analyzed the following
indicators:
-Farebox recovery ratio
-Vehicle service miles per vehicle service hours
-Average passenger fare
-Actual expenses to budgeted expenses
-Spare ratio
System-Wide Performance data and Indicators As shown on pages Exhibits 1 and 22 have
been shown for nine years starting with fiscal year ending June 30, 1992. These are provided in
order to show longer-term trends. Operating costs and fares are presented in actual dollars and in
“constant dollars”. Constant dollars subtract out the effects of inflation so that true cost and
revenue trends can be seen. Cost data in the graphs are shown in constant dollars. Inflation is
represented in the tables and graphs by the Consumer Price Index (CPI)- All Urban ConsumersSan Francisco, Oakland, and San Jose, which we feel is the closest CPI index for Santa Cruz
County.
The results of the performance indicator add analysis along with the statistical data used to
derive the performance indicators are shown, by type of service, in Exhibits 1 and 22.
Per;formunce Audit
12
_
Transit District
Evaluation of Indicators
Fixed Route Operating Costs Of particular note are the indicators relating to costs of maintaining
the fixed route service. Specifically, the operating cost per passenger, operating cost per vehicle
service hour, and operating costs per vehicle service mile have been trending upward (See
Exhibit 1,2.3, and 7). If operating cost is adjusted for inflation (constant S) See Exhibit 1.2, the
cost other than inflation per passenger has decreased over the nine years approximately (-40%).
This is not all surprising considering the average age of the buses is 12 years. Which is near the
end of their service life. The cost indicators spiked upward due, in great part, from the
anticipated acquisition of new busses in 1996. Because the old busses were expected to be
retired, major repairs were deferred and the parts inventory scaled down. Unfortunately, the
company from whom they ordered the new buses went bankrupt. The busses were never
delivered and in 1996, the District was faced with having to perform major repairs and
restocking its parts inventory. Another indicator affected by this episode was the budget to actual
ratio in 1997, which fell from 98.91% in 1995 to just 90.91 % in 1996. With respect to the
replacement busses, the District fleet increased from 70 busses in 1997 to 94 busses at June 30,
2000.
Ridership statistics show a steady climb for the fixed route (5.6% since 1997) See Exhibit 1 and
11 and the Highway 17 services, has declined (-1.7%) since 1997. See Exhibit 12 and 22.
Performance Audit
13
Santa Cruz Meffopolitan
Transit District
DETAILED FUNCTIONAL REVIEW
A required component of the performance audit is the functional review of the transit svstem.
The functional review consists of an identification of the duties and responsibilities of each
department within the organization and a determination of whether those duties and
responsibilities are being carried out in an economical, efficient and effective manner.
In November 1998, the U.S. Department of Transportation - Federal Transit Administration Issued a “FY 1998 Final Triennial Review Report”. Based on this review, the District complied
with Federal requirements for all 21 reviewed areas. These 21 areas consists of the following:
Legal Capacity
Financial Capacity
Technical Capacity
Satisfactory Continuing Control
Maintenance
Elderly & Persons with Disabilities/Medicare Half Fare
Competitive Procurement
Buy America Requirements
Program of Projects
Planning
Public Comment on Fare/Service Changes
Charter Bus Protections
School Bus Protections
National Transit Database Reporting
Civil Rights
Safety/Drug Free Workplace and Anti-Drug Program
Integrity
Restrictions on Lobbying
Security
Transportation Services for Americans with Disabilities (ADA)
FTA Drug and Alcohol Program
Perforrmnce Audit
14
Santa Cruz Meffopolitan
Transit District
The District is governed by an eleven member board of directors and managed by a General
Manager whose responsibility includes the oversight and coordination of six departments and
some 300 employees. The Board is apprised of transit related issues and performance by the
General Manager. By interrelating and compiling information gleaned in monthly reports from
Finance, Maintenance, (Facilities and Fleet) Human Resources, Planning and Marketing, MIS,
and Operations, the General Manager distributes statistical data addressing operating costs,
ridership, service hours and a host of other information. To keep the public informed, the District
has developed and maintains a Web site. The site contains information on jobs, scheduling,
board meeting agendas, hearings, news releases, performance indicators,
compliments/complaints and ridership statistics.
Management is active in the transportation planning process as several members of the
governing board are also members of the Board of Directors of the Santa Cruz County Regional
Transportation Commission, The working relationships between District staff and other agencies
appears satisfactory based upon conversations with some of those agencies.
Service Planning
Service Planning is under the jurisdiction of the General Manager. The Service Planning
department consist of a manager of Planning and Marketing who supervises the following staff Ticket Pass Specialist, Transit Planner (who supervises a transit surveyor), Service Planning
Supervisor, Customer Service Coordinator (who supervises a senior customer service rep-who
supervises a customer service representative) and accessible service coordinator
Service planning is a process of knowing where you are today, defining where you want to be
tomorrow and developin g, implementing, monitoring and fine tuning the plan to get there. This
process is carried out at the District through the use of surveyors who perform full profiles of
existing routes on weekdays and weekends on an annual basis. Results of these surveys are
submitted to the “Service Review Committee”, which consists of staff, management and the bus
drivers, in order to obtain a well-rounded perspective. In addition, input is sought from the
“Metro Users Group,” the “Citizens and Bus Drivers Advisory Group,” and the “Metro
Accessible Users Task Force.” Based on communications with staff and other agencies, the
District has one of the most active participation groups in the country. Recommendations from
these groups go to public hearings and then to the Board of Directors for action.
There is an established “Rule of thumb” policy for maintaining an existing route. The policy is
that ridership must not fall below minimum standards. Those standards are:
Rural
15
Urban-local
20
Urban collector 30
PeTformance Audit
Santa Cruz Metfopolitan
Transit District
The standards are not strictly followed by the District. In some of the rural routes, ridership has
fallen well below the standard of 15 but the route was not discontinued. The District has made
exceptions to some routes where the “good of the public” is concerned. The 1998-2002 SRTP
cited eight routes that had fallen below the minimum standard. There have been many services
that the District has not been able to commence due to lack of funding. It seems that the balance
of “public good” and the allocation and prioritization of scarce resources is a difficult exercise
but one that, nevertheless, must be performed.
Surveys conducted of the public appear to be more “Destination” oriented as opposed to
“attitudinal.” According to the service department, attitude surveys have not been conducted in
several years; nor have there been any market segmentation studies done. There is expressed
interest in these types of surveys, but they are overshadowed with current ridership demands and
limited funding sources.
The Service Planning Department issues several types of reports. One report issued is purely
statistical and contains figures on ridership, passenger counts, vehicle service hours, vehicle
service miles, routes and schedules. These reports are used directly by the AGM in compiling the
performance indicators that are transmitted to the Board. In addition to the statistical report,
Service Planning issues reports on ADA compliance, operations, and civil rights and assists
Finance with the Federal Section 18 report. Based on our review of the reports disseminated by
the Service Planning Department, we conclude that the reports are complete and highly reliable.
Scheduling, Dispatch and Operations (Operations)
The Operations Department is responsible for scheduling drivers by route, fare collections, driver
training, and safety. The Operations Manager oversees the safety and training coordinator, the
schedule analyst, the revenue collection supervisor, the base superintendent and the payroll
specialist. Operational activities complete the “earnings cycle.” The Service and Planning
Department define ridership needs, marketing sells the concept, and Operations, in return for a
fare, provide the transit service to the riders. Because of its importance, much emphasis is placed
on having an inventory of qualified drivers and the safety and welfare of the rider.
As for driver availability, in addition to the regularly scheduled drivers, there are always 3-4
standby drivers that wait in the drivers’ lounge in the event a driver is absent. The District has an
active recruitment and training program to insure there is an adequate supply of drivers. When
the need presents itself, the District will begin a class that is attended by 5-8 trainees. Certified
by the Department of Motor Vehicles, the District’s Safety and Training Coordinator trains the
recruits and prepares them for their Commercial Driver License exam. Once they successfully
complete the class, they are promoted to “Fully Qualified Operator” with a pay increase.
Good attendance by the drivers is critical in Operations. An impetus for good attendance is the
District’s attendance policy that discourages repeated absences from work. A driver is required to
give forty-eight hour notice of an intended absence. A driver who accumulates twelve counted
Pe~fortnance Audit
16
Santa Cruz Meiropolitan
Transit District
absences in a calendar year will be cautioned; seventeen absences, the driver is warned; and after
twenty counted absences within a calendar year, the driver, with few exceptions, is discharged.
Drivers are involved in the safety program. Before departing on their routes, drivers inspect their
own bus. If a dri\rer expresses any concerns regarding the safety or operational state of the
vehicle, maintenance is notified and the bus is “pulled” from active status. Safety is encouraged
not only through training and required inspections, but through a “Safe Driver Bonus.” Drivers
receive a bonus of S 125 for one full year of non-chargeable accidents. Accidents that do occur
are referred to the “Accident Review Committee” that determines whether an accident, involving
a District driver, is “chargeable” or “non chargeable” against the driver.
Drivers choose their own work assignments based on a bidding process which weighs “seniority”
as the key factor in obtaining desirable routes. This process of bidding is part and parcel of their
union labor contract.
When Operations was asked how well the District’s mission statement was being achieved, the
reply was, “It is our mission statement. We developed it and it was taken and used as the
District’s statement.” The Operations Department rated the overall District’s performance as a 10,
with 10 being the highest.
Personnel Management & Training
The District’s personnel management function is the responsibility of the Human Resources
Manager (“HRM”). The HRM is assisted in this function by a human resources analyst, a
personnel technician, a benefits coordinator, an administrative specialist and a human resources
specialist. This department is responsible for preparing, revising and administering all policies,
procedures and practices set forth in the personnel policies and procedures manual and for
compliance with all state and federal labor laws.
Benefits offered by the District include health, dental, vision, life, accidental death, state
disability, and long term disability insurance. In addition, there is a deferred compensation plan,
a retirement plan, and sick, vacation, family, and bereavement leave. The District has one of the
most attractive benefits packages in the local area which explains why employee turnover is low
at the District.
Rights of employees are in high regard at the District. Each new employee, regardless of
classification, begins his/her tenure with a six-month probation period. This period is considered
a continuation of the evaluation and testing period that begins prior to recruitment. Employees
who are terminated have the right of Administrative appeal to the General Manager. Employee
performance is reviewed annually by their respective managers. The HRM becomes involved in
these reviews only when there are unusual issues or circumstances requiring his expertise The
HRM maintains a complete personnel file on each employee of the District.
Performance Audi!
17
Santa Cruz Met$politan
Transit District
Recruitment is performed by HRM by advertising in local papers, periodicals in other transit
districts and by means of the District’s Web site. The Web site posts job opportunities and
prospective applicants can actually download an application directly from the site. A preferred
method of recruitment is to hire and train new drivers, as opposed to lateral transfers from other
transit providers, so that they can be indoctrinated into the District’s own system without having
to break old habits. The District’s training is provided by the Safety and Training Coordinator
who is certified by the Department of Motor Vehicles. In addition to behind-the-wheel training,
candidates spend six weeks in a classroom learning about bus maneuvering, defensive driving,
general operating procedures, passenger relations, map reading, passenger loading and unloading
and a host of other procedures. Operators attend annual refresher courses as part of their
employment.
Administration, Financing and Budgeting
Oversight for the Administrative functions of the District is the responsibility of the General
Manager and the Assistant General Manager. This area includes board activities, grants
management, legislative activities, maintenance of records, and purchasing. The Assistant
General Manager assumed the sole responsibility of managing these functions in 1996 until a
new General Manager was hired in November 1997.
Grants management and legislative activities are handled by the General Manager, Assistant
General Manager and Grants and Legislative Analyst (“GLA”) with the assistance of clerical
staff. The General Manager interacts with all levels of government in the legislative process to
seek alternative sources of funding for transit related projects. The GLA and the upper
management of the District work closely together. Once potential funding sources are discovered
management meets with heads of other agencies or with legislators at the state or federal level.
Locating funding sources is not the only focus. Reviewing legislation or actions of other
agencies and determining their impact on the District’s operations is a vital part of this function.
Information sources such as the American Public Transit Association and the California Transit
Association are tapped into by way of the intemet. These transit groups track transit related
legislation that is useful for the District. In addition, the District, in conjunction with the Santa
Cruz County Regional Transportation Commission, engages the service of a legislative advocate
in Washington D.C. to monitor transit related federal legislation.
In addition to performing grant application activities, the GLA handles the reporting
responsibilities required by funding agencies. In conjunction with the Finance Department,
monthly and quarterly financial reports are prepared for submission to the funding agency. In
addition, progress and status reports, which are more non-financial in nature, are also prepared
by the GLA.
We found the Districts’ grants management function, given the available staff, to be quite
effective in terms of the efforts made to locate and monitor new sources of funding.
Perforrname Audit
I8
Santa Cruz Metkopolitan
Transit District
Finance
The Finance Department is responsible for accounting for all the financial activities of the
District. These activities include revenues, expenses, purchasing, and payroll. In addition, the
Finance Department is directly involved in financial reporting, forecasting, budgeting and
working directly with external auditors.
The Finance Department consists of the Finance Manager, Assistant Finance Manager, a Payroll
& Benefits Coordinator, an Accountant II, an Accounting Specialist, an Administrative Secretary
and two Senior Account Clerks.
Accountability is measured monthly with the issuance of the monthly budget versus actual
report. The report is issued to all department heads. The report includes the original budget, as
adopted, revisions to the budget and actual results. The expense classifications are sufficiently
detailed so that variances within an object class or department can be explained. Each manager
must provide an explanation for any significant budget variances. Each manager has the
authority to request a budget transfer as long as the effect is budget neutral and within his/her
department. The requests are reviewed and approved by the Finance Manager and forwarded to
the Board for their approval. The Finance Department handles risk management for the District’s
property, casualty and liability loss exposures. The Finance Manager utilizes the advisory
resources and insurance services of CalTip and the District’s insurance broker when purchasing
insurance.
While the hardware is new, the accounting software used to process financial data is antiquated.
While there is no concern as to the accuracy of the reports, they are not user friendly. Because of
this, the Finance Manager prepares a final document outside of the general ledger software, that
is provided to management. This report we found to be very user friendly. New software is
currently being sought to replace the old and this intermediary step of preparing a “user friendly”
report should be eliminated.
The Finance Department performs an internal audit &nction with respect to fare collections once
per year. This audit consists of agreeing the cash in the District’s safe with the cash count that
was performed at the end of the day. Cash counts are conducted at the Operation’s facility by
District personnel and a representative of the contracted security service that picks up the daily
collections for deposit. In 1996, the Finance Department noticed a drop in fare collections and
suspected that cash was being taken. The problem was resolved but as a result, controls were
tightened.
The District also has an inventory of bus passes that are kept at “Metro Center” and are sold to
the public. The Finance Department has not been involved with the reconciliation of those passes
with the cash on hand. Staff at Metro Center (Operations) handle this themselves.
Perfomartce Audit
19
Santa Cruz Metrbpolitan
Transit District
Marketing and Public Information
In 199 1: the marketing department was eliminated. The marketing function was taken over by
the Planning and Marketing Department, which is under the oversight of the Manager of
Planning and Marketing. The main link between the District and the public is a periodical that is
published by the District called Headway’s. This quarterly publication contains information on
scheduling, notices, updates, and articles related to District operations. The District also has
established a Web site (METRO Online) that contains information regarding scheduling, Board
meetings, performance data, and current news involving the District. The site also allows the
public to comment on service related issues and voice its opinion about the quality of service.
Fleet Maintenance
The Fleet Maintenance Department is responsible for the overall maintenance of the District’s
vehicle inventory. The vehicle inventory consists of one hundred and three (103) vehicles out of
which nine (9) were provided to the Highway 17 service contractor until October 1999. The
average age of the vehicles is 12 years, which is equal to the Federal standards. Care of this
aging fleet is accomplish by a fleet maintenance manager, two fleet maintenance supervisors,
one parts and material supervisor and forty seven other department employees.
The Department has a preventative maintenance program that is broken down into five
categories: An “A Inspection” that is performed on a weekly basis; a “B Inspection” that is
performed every 6,000 miles that is a progressive maintenance program; a “C Inspection “that is
performed at 12,000 miles; a “D Inspection” that is performed at 24,000 miles; and an “E
Inspection” that is performed at 48,000 miles. Each level of inspection incorporates the
inspection regimen of the former categories. To insure that the inspections are performed as
scheduled, management requires that staff fill out a checklist that is maintained by service date.
The data is also input into a data base that generates a report identifying the vehicles which are
candidates for service. Since the average age of the vehicle fleet is 12 years, no warranty work is
performed and all parts and labor are borne by the District.
Except for body work and engine boring, all maintenance is performed at the District’s facilities,
The facility has six working service bays and one that is used for brake rebuilding. The
maintenance facility appears to be adequate to handle scheduled maintenance without any
measurable interruption to service miles. The facility is staffed twenty-four hours per day, seven
days per week.
Performmce Audit
20
Santa Cruz Metrbpolitan
Transit District
The primary function of the Facilities Maintenance Department (“FMD”) is to maintain the
District facilities, which include: approximately 65,601 square feet of facility space; thirty-five
acres of parking lots and landscaping; 1070 bus stops countywide; and support equipment for
Fleet Maintenance and Operations. The objective of this department is to “Get the wheels on the
road.” The Facilities Maintenance staff consists of one Manager, one Supervisor, six Custodians,
and eight Maintenance Workers and Administrative Secretary.
Work flow and prioritization is facilitated at daily morning staff meetings. There, the Manager
and Supervisor discuss scheduled and unscheduled maintenance concerns and prioritize work
orders in order of criticality. Non-routine equipment or facility repair needs used to be
communicated to the FMD on forms. Now, with the computer upgrades, intra-District E-Mail is
used which has cut the lead time dramatically.
Preventative maintenance is the first line of defense against equipment failure. The FMD has a
scheduled maintenance program and maintains a data base of all the District’s equipment. A
history is maintained of all equipment and facility repairs and other non-routine maintenance are
also filed to maintain a history. The biggest obstacle cited in sustaining an effective preventative
maintenance program is the age of the equipment. Much of the District’s equipment has either
reached or has extended beyond its useful life arid, as a result, the focus has shifted to keeping
the equipment running and less on preventative maintenance. The District does not have an
equipment replacement program so when a piece of equipment reaches its terminal life, it is
replaced only if there are “currently available” funds in the annual budget. To minimize the risk
that “downed” equipment might interfere with transit operations, the FMD has an action plan that
would, within twenty-four hours of notification, repair or provide an acceptable alternative.
The process of acquiring new equipment or replacing old is a function of the capital
improvement budget process. A new system implemented at the District has streamlined the
process of acquiring capital items. Before this change, it could take up to eighteen months before
the piece of equipment was actually purchased due to a multiple approval process. The change
now requires only the approval of the Finance Department after Board approval.
Performurwe Audit
21
Santa Cruz Metfopolitan
Transit District
CONCLUSIONS & RECOMMENDATIONS
and included their results in the fiscal audit reports annually. Complying with this
recommendation will serve as check for all reports the district distributes, and would ease the
reconciliation process of the performance indicators on an annual basis versus a triennial basis.
Note: that reconciliation between the Financial Audit report versus the Service and Ridership
Summary does not reconcile in some years. Implementation should be for the current fiscal year.
Recommendation:
and included their results in the fiscal audit reports annually
Service Planning
Recommendation: None
Grants Management
Recommendation: hlone
Finance
Conclusion
The Santa Cruz Metropolitan Transit District has complied with the rules and regulations of the
Transportation Development Act and based on our functional review of District operations, is
operating in an efficient and effective manner. We applaud the District for its courage and
stamina in dealing with the events that transpired over the past three years and believe that the
upcoming triennial period will prove less trying. As an attestation of how well management and
staff assessed the District’s effectiveness in providing “Safe, affordable. efficient, courteous and
reliable transit service to Santa Cruz County in an atmosphere of mutual respect and
cooperation”, the average score was 9 with 10 being the highest.
Pe$ormance Audit
22
Directly Operated Service-Fixed Route
__
Transit District
Other System-wide Indicators:
Operating
Cost per Vehicle Service Mile
Vehicle Service Miles/Vehicle Service Hour
Farebox Recovery Ratio
Average Passenger Fare
Actual expenses to budgeted expense
Spare rat10
._I
*_
,.
..,/
*
.
John L. Barnhart CPA
System-wide Performance indicators
For the Nine Years Ended June 30,
1992
TDA REQUIRED INDICATORS:
Operating Cost per Passenger
Operating Cost per Vehicle Service Hour
Passengers per Vehicle Service Hour
Passengers per Vehicle Service Mile
Vehicle Service Hours
per Employee
.
$
$
$
$
2.91
84.45
29.01
2.11
860
1993
$
$
6.16 $
13.72
19.53%
0.57 $
93.12%
20.00%
2.83
87.59
30.98
2.23
855
1994
$
$
6.30 $
13.90
19.16%
0.54 $
96.45%
20.69%
2.03
93.01
32.87
2.35
884
1995
$
$
6.64 $
14.00
19.17%
0.54 $
98.45%
20.69%
2.68
93.93
34.99
2.51
718
1996
$
$
6.73 $
13.97
20.08%
0.54 $
98.91%
20.00%
2.54
86.57
34.04
2.47
742
1997
$
$
6.29 $
13.76
23.01%
0.59 $
90.91%
20.00%
2.45
92.10
37.61
2.77
773
1998
$
$
6.77 $
13.60
23.29%
0.57 $
96.75%
20.00%
2.34
89.18
38.05
2.81
772
1999
$
8
6.59 $
13.54
25.58%
0.60 $
92.60%
18.67%
2.54
93.56
36.89
2.62
790
2000
$
$
2.76
99.60
36.05
2.66
732
6.64 $
14.10
24.18%
0.61 $
93.61%
7.36
13.54
24.29%
0.67
95.26%
14.89%
1a.v3%
Statistical Data:
Operating Cost (excluding depreciation)
Passenger Count
Vehicle Service Miles
Full Time Equivalent Employees
Fare Revenues
Budgeted expenses
Active busses
Contingency fleet
$17.930,885
$18,352,077
$18.427,518 $17,802,226
$16.884,366 $18.366.695 $17,967,927 $19,441,854 $21,873,767
7,666,892
7,665,528
7,916,161
6.159,576
6.490.438
6.512.168
6,631,042
6,638,512
7.498,951
201,481
207,793
219,607
212,334
209,515
198.121
189,533
195,036
199,413
2n727.622
2,929,155
2,973.923
2,912.807
2.911.889
2.774.384
2.646,845
2,684.599
2.711.677
261.0
263.0
300.0
247.0
245.0
224.0
264.0
263.0
258.0
$ 3,501,830 $ 3516,873 $ 3,532.039 $ 3,574,363 $ 3,885,885 $ 4,276,802 $ 4,595.517 $ 4,701,542 $ 5,312,454
$22.962.324
$19.256,450 $19.027,455
$18,717,898 $17,997,821 $18,571,672
$18,984.214 $19.404,277 $20.769,960
75
77
94
58
58
70
70
70
60
14
14
14
12
12
14
14
14
12
Constant $ (adjusted for inflation)
FYE CPI CHANGE
CUM FYE CPI CHANGE
Fare Revenues
Operating Cost per Vehicle Service Mile
Base
Base
$17,930,885
$ 3,501,830
$
2.91
$
84.45
$
6.16
19.53%
$
0.57
4.2%
4.2%
$17.581,290
$ 3.369,164
$
2.71
8
83.91
$
6.04
19.16%
$
0.52
2.0%
6.2%
$17,285,012
$ 3,313,053
$
2.65
8
87.24
$
6.23
19.17%
$
0.51
3.6%
9.8%
$16.057,608
$ 3.224.075
5
2.42
$
84.72
$
6.07
20.08%
$
0.49
Note.
1. Bureau of Labor Statistics “Consumer Price Index”-San Francisco-Oakland-San Jose, CA
Performance Audit
Exhibit 1
3.5%
13.3%
$14,638,745
$ 3,369,062
$
2.21
8
75.06
$
5.45
23.01%
$
0.51
6.3%
4.8%
5.5%
29.9%
18.1%
23.6%
$15,042,323 $13.727.496 $13,628,740 6
$ 3502,701
$ 3,510,975 $ 3,295,781
$
2.01 $
1.79 $
1.78
$
75.43 $
68.13 $
65.59
$
5.55 $
5.03 $
4.65
24.18%
23.29%
25.58%
$
0.47 $
0.46 $
0.43
7.3%
37.2%
13.736,726
$ 3,336,221
$
1.74
$
62.55
$
4.62
24.29%
$
0.42
L
I
I
1.
.
.,
.._
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Transit District
System-wide Performance Indicators
2000
1998
!d
For Fiscal Years Ende
June 30,
I EConstant !$ (adjusted for inflation)
1996
n
$-
Performance Audit
$0.50
$1 .oo
$1.50
$2.00
$2.50
Exhibit 2
$3.00
$3.50
Actual Cost $ (not adjusted for inflation)
/
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L.
.I
Transit District
1998
n
For The Fiscal Years Ended
1996
June 30,
MActual Cost $ ( not adjusted for inflation)
1993
1992
I
$-
Performance Audit
I
I
I
I
$20.00 $40.00 $60.00 $80.00 $100.00 $120
Exhibit 3
.oo
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Transit District
3.00
2.50
2.00
1.50
Pas
1.00
0.50
1992
1993
1994
1995
1996
1997
1998
For The Fiscal Year Ended June 30,
Performance Audit
Exhibit 5
1999
2000
iger ‘S
per V e liicle Set-klice
Mile
Transit District
Vehicle Service Hours per Employee
1,000
900
800
700
600
500
400
300
200
100
For the Fiscal Year Ended June 30,
Performance Audit
Exhibit 6
I
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c, .-..,. #
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.,
John L.Barnhart CPA
Transit District
System-wide Performance lndicatiors
2000
1998
El Constant $ (adjusted for inflation)
For The Fiscal Years Ended ,gg6
June 30,
UActual Cost $ (not ajusted for inflation)
1995
1994
1993
1992
$-
Performance Audit
$1.00 $2.00 $3.00 $4.00 $5.00 $6.00 $7.00 $8.00
Exhibit 7
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Transit District
14.20
-___-___-
---- .-.. _--.~ ------_..---“-
,,
.,
14.10
,,’
14.10
14.00
13.90
13.80
13.70
13.60
13.20
1995
1996
1997
For The Fiscal Years Ended June 30,
Exhibit 8
Performance Audit
---^.___I__.-.“,_ -- ..__....._. . .-.-...
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IS
4
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II
-
Transit District
30.00%
25.00%
1995
1996
1997
Performance Audit
Exhibit 9
I
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.
”
Transit District
2000
1998
I
: H Constant $ (adjusted for inflation)
For The Fiscal Years Ended 1gg6
June 30,
Actual Cost $ (not Adjusted for
1 inflation)
1995
$-
Performance Audit
$0.10
$0.20
$0.30
$0.40
$0.50
Exhibit 10
.-..
$0.60
$0.70
$0.80
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Directly Operated-Fixed Route
Sytem-wide Performance Indicators
Passenger Count
2000
__-., _-_--- --._ .l__.._..l--__----. .--
-111_.
1-----.----.-.-------r---
i(916,161
1999
35,528
1998
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1997
1996
1995
,.
1994
1993
1992
I
I
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I
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I
1,000,000
2,000,OOO
3,000,OOO
4,000,OOO
5,000,OOO
6,000,OOO
Perfomance Audit
Exhibit 11
7,000,OOO
j6,892
,951
8,000,OOO
9,000,OOO
Transit System Highway 17
l
_....I
Transit District
Highway 17
Other System-wide Indicators:
Operating
Cost per Vehicle Service Mile
_
Vehicle Service MilesNehicle Service Hour
Actual expenses to budgeted expense
Spare ratio
Statistical Data.
Passenger Count
Vehicle Service Miles
Full Time Equivalent Employees
Fare Revenues
Budgeted expenses
Active busses
Contingency fleet
FYE CPI CHANGE
CUM FYE CPI CHANGE
Fare Revenues
h..T.D,.3
,.,
w.
.“-.a
.__
._
.
.
For the Nine Years Ended June 30,
$
$
$
$
s
$
$
3.46
44.22
12.60
0.46
1,249
1993
$
$
1994
3.87
48.86
s
$
12.61
0.44
1,296
37.28%
1.44 $
88.48%
28.57%
$
Base
Base
$
552,106
$
200,694
$
3.46
$
44.22
$
1.60
36.35%
$
1.26
$
$
$
$
$
$
$
$
$
1.78
28.52
$
1996
4.37
63.44
14.51
0.45
1,103
$
$
1.98
$
1997
1998
1999
4.58
$
4.38
$
4.79
$
67.29
14.70
0.46
1,099
$
65.92
15.05
0 47
1,096
$
69.43
14.51
0.45
1,203
$
2.09
$
504
74.19
14.71
0 46
1,219
2000
$
$
5.94
69 97
il.78
0 41
1,515
55.68%
2.26 $
32.06
53.00%
2.32 $
32.23
49.52%
2.27 $
2.05 $
32.22
54.32%
2.38 $
2.15 $
32.26
50.02%
2.39 $
2.30 $
32 23
45.74%
2.31 $
2.45
28.61
38.83%
2.31
89.93%
96.46%
96.03%
94.64%
90.84%
91.66%
92.48%
96.36%
12.50%
12.50%
12.50%
12.50%
12.50%
12.50%
11.11%
11.11%
28.89
633,138 $
163,453
12,958
10.0
200,694 $
624,000 $
7
2
4.09
50.90
12.45
0.44
1,246
1.60 $
27.60
36.35%
1.26 $
552.108
159.777
12,485
344,568
1.69
1995
374,373
10.0
236,028 $
704,000 $
697,504 8
170,556
13,703
390.768
11.0
388,375 $
723,070 $
a
a
4.2%
4.2%
606,546
226,115
3.71
46.81
1.62
2.0%
6.2%
654,259
364,296
3.84
47.75
1.67
$
$
$
$
$
37.28%
I.38 $
813,131
$
177,611
12,084
389,428
11.0
402,699 $
859,141
$
a
3.6%
3.5%
13.3%
704,985 $
349,140 $
3.97 $
9.8%
$
$
$
$
$
55.68%
2.14
769,437 $
175,964
12,128
388,871
11.0
407.806 $
801,276 $
a
$
694,032
367,841
3.94
57.23
$
$
$
16
1.78
$
53.00%
2.09 $
Notes,
1 Bureau of Labor Statistics “Consumer Price Index-All Urban Consumers”-San Francisco-Oakland-San Jose, CA.
Performance Audit
.
1992
TDA REQUIRED INDICATORS:
per Employee
.
Exhibit 12
58.34
I.81
$
s
49.52%
1.97 $
794,778 s
161,465
12,057
368,454
11.0
431,736 $
874,897 $
a
4.8%
18.1%
650,923
353,592
3.59
$
$
$
53.99
168
$
$
54.32%
1.95 $
835,382 s
174,581
12,032
388,135
10.0
417.852 s
911,415 $
a
5.5%
23.6%
638,232
319,239
3.66
53.04
1.64
$
$
$
$
$ 1,060.010
I 78,445
12,189
15,150
392.821
433,430
10.0
IO 0
411,611
413,699 $
977,914 $ 1.100,000
9
9
1
1
6.3%
29.9%
633,956
290,003
3.53
52.01
$
$
$
$
$
1.61
s
45.74%
1.62 $
50.02%
1.83
904,359
179,353
$
7.3%
37.2%
665,686
258,492
3.73
43.94
1.54
38.83%
1.45
I.
,
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Transit District
Highway 17
I
I
I
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I
1
I
1998
; q Constant $ (adjusted for inflation)
I HActual Cost $ (not adjusted for inflation)
For FiseJaulnyee3a~ Ended ,gg6
9
1995
1992
I
$I-
Performance Audit
I
$1 .oo
I
1
$2.00
1
$3.00
I
I
I
$4.00
$5.00
Exhibit 13
I
I
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$6.00
$7.0( 3
I
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L
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Y
_
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Transit District
Highway 17
System-wide Performance indicators
19
, ,
-L.
1998
E Constant !§ (adjusted for
inflation)
1997
El Actual Cost $ ( not adjusted
for inflation)
ForThe F;;fU;ars Ended ,gg6
I
1995
$-
$10.00 $20.00 $30.00 $40.00 $50.00 $60.00 $70.00 $80.00
Performance Audit
Exhibit 14
.._ . ..--...- ._...--- --
____. -- .-
”
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I_L,fi
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C,d..-.
.s
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Transit District
Highway 17
16.00
14.00
12.00
8.00
6.00
1995
1996
1997
Performance Audit
Exhibit 15
1998
1999
2000
Transit District
Highway 17
0.48
0.46
0.42
0.38
1995
1996
1997
Exhibit 16
Performance Audit
1998
1999
2000
Transit District
Highway 17
Vehicle Service Hours per Employee
1,600
7-
1,400
1,200
800
600
1995
1996
1997
For the Fiscal Year Ended June 30,
Performance Audit
Exhibit 17
1998
1999
2000
1
3
*-
b,” . . . . . . .
.
.
.._a
..,
,..
._
,“--
.
.
John L.Barnhart CPA
Transit District
Highway 17
$2.45
1998
1997
n Constant $ (adjusted for inflation)
For The Fiscal Years Ended ,gg6
June 30,
HActual Cost $ (not ajusted for inflation)
1995
$2.50
Performance Audit
Exhibit 18
$3.00
*
.
.
.
.”
._
,
,.
Transit District
Highway 17
32.00
28.00
27.00
26.00
25.00
1995
1996
1997
For The Fiscal Years Ended June 30,
Performance Audit
Exhibit 19
1998
1999
2000
Transit District
Highway 17
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
1995
1996
1997
Performance Audit
Exhibit 20
1998
1999
2000
Transit District
Highway 17
2000
$2.31
1999
$2.31
I
1998
1997
E Constant $ (adjusted for inflation)
For The F~J;;; ;;ars Ended , gg6
,
~
q Actual Cost $ (not Adjusted for inflation)
1995
1994
1993
1992
$-
Performance Audit
$0.50
$1 .oo
$1.50
$2.00
$2.50
$3.00
Exhibit 21
-
Transit District
Highway 17
System-Wide Performance Indicators
Passenger Count
1998
1996
1995
./
,.
1994
1993
1992
145,000
Performance Audit
150,000
155,000
160,000
165,000
Exhibit 22
170,000
175,000
180,000
185,000
ADA Paratransit Program
Monthly Status Report
This
June
Cost
Revenue
Subsidy
Passengers
Cost/Ride
Subsidy/Ride
Operating Ratio
% Rides on Taxi
Program Registrants
Rides/Registrant
$
%
Change
206,655 $ 203,168
$17,010
$18,346
$189,645
$184,822
8,505
9,173
$24.30
$22.15
$22.30
$20.15
8.2%
9.0%
66.0%
69.1%
8,650
7,500
1.0
1.2
This
YTD
Last
YTD
1.7% $ 2,389,614 $ 2,261,735
-7.3%
$203,056
$206,148
2.6% $2,186,558
$2,055,587
-7.3%
101,528
103,074
10.7%
$23.54 $
21.94
10.7%
$21.54
$19.94
-8.8%
8.5%
9.1%
-4.4%
67.4%
70.9%
15.3%
8,650
7,500
-19.6%
11.7
13.7
%
Change
5.7%
-1.5%
6.4%
-1.5%
8.0%
8.0%
-6.8%
-4.9%
15.3%
-14.6%
ADA Ridership
Riders
0
Last
June
2000
4000
6000
8000
10000
12000
Jul
Aug
Sep
Oct
Nov
96/97
Dec
97/98
98/99
Jan
99/00
00/01
Feb
Mar
Apr
May
Jun
Month
ADADATA.xls
7/30/01
Santa Cruz METRO
July 2001 Ridership
M~IDERSHIP
1 Shuttle 1
6,080 1
8/6/O 1
PASSENGER LIFT PROBLEMS
MONTH OF JULY, 2001
DATE
DAY
37/02/O 1
07/03/o 1
D7/03/0 1
D7/05/0 1
07/06/O 1
07/06/O 1
07/06/O 1
07/09/O 1
07/09/O 1
07/l l/O1
07/l 2/01
07/l 3/01
07/l 3/01
07/l 5/O 1
07/l 6/O 1
07/l 7101
07/l 7/01
07/l 7/o 1
07/l 7/01
07/l 8/O 1
07/l 8/O 1
07/l 8/O 1
07/l 9/o 1
07/l 9/o 1
07/24/O1
07/24/O 1
07/24/O1
07/26/O1
0712610 1
07/26/O1
07/27/O1
07/27/01
07/31/01
MONDAY
TUESDAY
TUESDAY
THURSDAY
FRIDAY
FRIDAY
FRIDAY
MONDAY
MONDAY
TUESDAY
THURSDAY
FRIDAY
FRIDAY
SUNDAY
MONDAY
TUESDAY
TUESDAY
TUESDAY
TUESDAY
WEDNESDAY
WEDNESDAY
WEDNESDAY
THURSDAY
THURSDAY
TUESDAY
TUESDAY
TUESDAY
THURSDAY
THURSDAY
THURSDAY
FRIDAY
FRIDAY
TUESDAY
F
G
GR
C
LF
GM
New Flyer
Gillig
Grumman
Champion
Low Floor Flyer
GMC
BUS #
80536
80576
9824LF
8051 G
8050G
8093F
80596
80636
8083F
89076
809OF
8062G
8907LF
8075F
8060G
8051 G
80626
80656
89076
8108GR
8057G
8084F
8901 G
9805G
80546
8919G
8057G
8306GM
8901 G
8909G
8054G
8108GR
80576
REASON
Barrier does not raise to proper floor height
Passenger lift broken
Wheelchair lift did not raise - except intermittently
Lift hesitates after its deployed and stops, won’t raise or lower
Lift got stuck and had to be pushed back in
Lift sticks when deployed
P/L won’t lift with weight on it
When stowing, barrier won’t go down
P/L will not deploy, does not seem to have any power
P/L Barrier hangs down from stowed lift
Blue support arm on driver’s side for w/c passenger does not move
Lift does not work
Barrier does not go down
P/L would not stow, must use stow sensor override
Lift does not work with someone on it
Lift won’t go out all the way
Lift will not stop completely without help
Extremely slow lift
W/C barrier hangs down when stowed
Lift stows but doors do not shut afterwards
W/C lift makes a jerking motion while being stowed
Lift will not stow unless sensor override is used
Barrier wouldn’t go down on second use. Deployment Position
Metal plate protecting lift is bent out
P/L front flap doesn’t go down all the time
No power to lift
Problem with lift stowing
Lamp test button does not work on W/C lift
Lift has no power
Problem with platform
Problem with outer barrier
Power lift B/O, Kneel B/O
Lift not working
Note: Lift operating problems that cause delays of less than 30 minutes.
JULY 2001
p r i n t e d 08/01/2001
SERVICE INTERRUPTION SUMMfiRY REPORT
L I F T
P R O B L E M S
07/01/2001 T O 07/31/2001
-------- ----- ----- ____- ------- --------------------
----- ----- ----- ------- ---- -----
N:BUS 6A:BUS HR:MN MILE
DRTE
B L O C K R O U T E T I M E D I R B U S REXON
LOST DELRY
_ _ _ _ _ _ _ _ _ _ _ _ _ __--- ____- ----___ ___----_-_---------- - - - - - - - - - - - - - - - ---_--- - - - - - - - - -----
-------
00:00 00.00
RM P e a k
Midday
PM Peak
Other
Weekday
00:00
00:00
00:00
00:00
00:00
00.00
00.00
00.00
00.00
00.00
S a t u r d a y 00:00 0 0 . 0 0
Sunday
00:00 0 0 . 0 0
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Bryant J. Baehr, Manager of Operations
SUBJECT:
UNIVERSITY OF CALIFORNIA - SANTA CRUZ SERVICE UPDATE
I.
RECOMMENDED ACTION
This report is for information purposes only. No action is required
II.
SUMMARY OF ISSUES
III.
•
Student 2000 - 2001school year-end billable trips are up by 5.3%.
•
Faculty / staff 2000 - 2001 school year-end billable trips are up by 12.4%
DISCUSSION
Full school-term transit service to the University of California – Santa Cruz started on September
18, 2000 and ended on June 07, 2001. Attached are charts detailing student and faculty / staff
billable trips. A summary of the results is as follows:
•
•
•
Student 2000 – 2001 school year billable trips were 1,286,378 vs. 1,221,538.
Faculty / staff 2000 – 2001 billable trips were 115,156 vs. 102,457.
Student billable trips are up 5.3% and faculty billable trips are up by 12.4%. June 2001
posted the highest faculty / staff ridership in history.
Bi-directional service is expected to start in fall quarter - September 2001. Bus stop and road
construction began in June 2001 and the initial results are very positive.
IV.
NONE
V.
ATTACHMENTS
Attachment A:
UCSC Student Billable Trips
Attachment B:
UCSC Faculty / Staff Billable Trips
ATTACHMENT A
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DATE:
August 17, 2001
TO:
Board of Directors
FROM:
David J. Konno, Facilities Maintenance
SUBJECT:
STATUS REPORT- BUS STOP AND SHELTER MAINTENANCE
I.
RECOMMENDED ACTION
No Action required- status report only
II.
III.
SUMMARY OF ISSUES
•
Staff is providing a status report on the new enclosed style shelters and their
maintenance schedule.
•
Staff is reviewing several side panel material options which limit vandalism.
DISCUSSION
The new enclosed style shelters are receiving high praise from our ridership for
providing; protection from the elements, additional comfort and increased security. The
shelters have also raised two new maintenance concerns; 1) the enclosed shelters allow
windblown trash and spillage to accumulate in the shelters and 2) the protective clear
acrylic side panels invite graffiti and vandalism.
In order to combat the trash problem we have increased the frequency of shelter
maintenance and installed additional trashcans at high ridership or trash generating
locations. Where cost effective, we have contracted trash collection services from the
Cities of Santa Cruz, Scotts Valley, Watsonville and Waste Management. The contracts
provide weekly service of a 68 gallon can at the highest ridership bus stops. Even with
the larger cans, Facilities personnel is still required to cleanup litter not put into cans.
Facilities Maintenance has also modified one of its utility trailers to carry a portable
pressure washer and a 50-gallon water tank to clean the roofs and side panels of the
shelters. However, cold water pressure washing is not efficient at removing gum, dairy
products, spilled coffee or soft drinks that make unsightly stains on the benches and
concrete. Staff is reviewing the cost and feasibility of replacing the current pressure
washer with a hot water/steam unit.
While providing riders with both protection from the weather and security, the flat acrylic
panels invite vandalism and graffiti. Vandals, finding that the District was able to keep up
with the removal of ink and paint graffiti, have started using sharp objects to gouge or
crack the panels. They have also used an acid based product to etch the clear panels. With
Board of Directors
Page 2
each panel costing about $200 to replace, a criteria had to be developed to evaluate when
panels were damaged enough to require replacement or just be repaired. Panels with
obscene, vulgar or racial epithets or causing a safety problem are removed immediately,
and panels which have minor graffiti or scratching are repaired as soon as possible. This
panel maintenance program has been implemented. In addition, the Bus Stop Advisory
Committee is evaluating two solutions for combating the clear side panel vandalism.
Method 1- sand the vandalized panels to hide the graffiti. Sanding the panels offers a low
cost solution to the vandalism; it obscures the graffiti and does not require replacing the
panel. Method 2- involves installing a different type of panel material, such as perforated
metal. The small perforations in the metal panel minimizes the ability of vandals to
graffiti the shelters yet provides good visibility. However, the perforated metal panel will
increase the initial cost of a shelter by $700. Facilities Maintenance has altered two
shelters at the intersection of Soquel/Frederick to compare the two methods. The Bus
Stop Advisory Committee (BSAC) will be soliciting comments from the public and
employees. The BSAC will be providing a recommendation to the General Manager in
the next two months.
IV.
None at this time
V.
ATTACHMENTS
Attachment A:
Bus Stop Maintenance data
Board of Directors
Page 3
BUS STOP MAINTENACE DATA
Shelter Maintenance schedule
cleaning/pressure washing per day
Days required to clean all shelters
Maintenance cycle at 2 days a week
Time required to clean a shelter
5 per day
6.5 per day
6 days
2 days
3 weeks
1 week
68 min./5 @day 60 min./6.5@
day
9 per day
17 days
8 weeks
40 min./9@ day
Criteria for emergency maintenance
Vandalism is obscene, vulgar or racial
Vandalism is a safety problem
Vandalism obscures end panel visibility
immediately
immediately
ASAP
immediately
immediately
ASAP
immediately
immediately
ASAP
Shelter Type
Daytech (30)
Columbia (15)
$3,145
$140
$180
1.5 hr
$3,030
$100
$157
1 hrs
wood shelter
(152)
$6,000
$200
$20
$200
$20
base cost
acrylic replacement cost per panel
perforated metal cost per panel x 5
time to replace an acrylic panel
sandblast option cost per panel
sanding option cost per panel
DATE:
July 20,200 1
TO:
Board of Directors
FROM:
SUBJECT:
PRESENTATION OF THE URBANIZED AREA FORMULA PROGRAM
AND THE NEEDS OF SMALL TRANSIT INTENSIVE CITIES STUDY
AND APPROVAL OF A LEGISLATIVE POSITION IN SUPPORT OF ITS
FINDINGS
I.
RECOMMENDED ACTION
II.
SUMMARY OF ISSUES
l
l
l
l
l
III.
The District directed staff in May of 1997 to support language in the Transportation
Equity Act for the 2 1 st Century that would address the inequities of the Urbanized
Area Formula Grants Program.
The Transportation Equity Act for the 2 1 St Century contained language (Section
3033) that required the Secretary of Transportation to conduct a study regarding the
equity of the Urbanized Area Formula Grants Program and to report to Congress by
December 1999.
The Report has been completed and the enclosed staff report outlines some of the
findings.
The Report substantiated the claims of systems such as Santa Cruz that are unfairly
treated by the exiting Urbanized Area Formula Grants Program.
Currently, the Transit Industry is holding discussions regarding the TEA-2 1
Reauthorization. District staff is requesting authorization to advocate for a position
advantageous to the District.
DISCUSSION
In May of 1997, staff requested authority to lobby for mechanisms to deal with the inequities of
the Urbanized Area Formula Grants Program, which is the formula funding source for federal
funds to the Transit District. At that time we were unsuccessful in getting the formula changed,
but we were successful in adding language to the Transportation Equity Act for the 2 1 St Century,
Section 3033, which required the Secretary of Transportation to conduct a study regarding the
equity of the Urbanized Area Formula Grants Program and to report to Congress by December
1999.
Board of Directors
Page 2
The Urbanized Area Formula Grants Program is used to allocate funding for mass transit through
a statutory formula, which is comprised of various tiers. For large urbanized areas, 200,000 or
greater, funds are apportioned on potential need (population and population density) and existing
need (bus passenger miles and bus vehicle revenue miles). In those urbanized areas below
200,000, the apportionment of funds is based strictly on potential need (population and
population density). The Transit District is part of two distinct urbanized areas, Santa Cruz and
Watsonville, neither passing the 200,000 population threshold.
The attached slides highlight some of the major findings of the study and show how the Santa
Cruz Metropolitan Transit District compares very favorably with other transit systems in the
nation. The report concludes that there are inequities in the current funding mechanism and that
changes should be made.
A Task Force has been formed by the transit industry to begin discussions on the T-2 1
Reauthorization. Many different proposals are being proposed for potential changes in the
program. One proposal under consideration is how to address the issues raised in this study.
District staff is participating in this process. Staff is requesting Board support to advocate for a
position that will benefit small transit intensive cities both on this task force and in the legislative
program.
IV.
Continuing to advocate for changes to the Urbanized Area Formula Grants Program may result
in additional federal funds being made available to the Transit District.
V.
ATTACHMENTS
Attachment A:
The Urbanized Area Formula Program and the Needs of the Small Transit
Intensive Cities
Attachment B:
Summary Slides
ATTACHMENT A
3
?W
U.S. Department
of Transportation
Federal Transit
Administration
The Urbanized Area Formula
Program and the Needs of
Small Transit Intensive Cities
Report to Congress
September 2000
t’
w
,
U.S. Department
of Transportation
Federal Transit
Administration
Deputy Administrator
400 Seventh St., S.W.
Washington, D.C. 20590
September 29,200O
Dear Colleague:
I am pleased to provide you with a copy of the Federal Transit Administration’s (FTA) report on
The Urbanized Area Formula Program and the Needs of Small Transit Intensive Cities, which we
have prepared in accordance with Section 3033 of the Transportation Equity Act for the
2 1 st Century (TEA-2 1). This report was approved by Secretary of Transportation
Rodney E. Slater on September 29,200O.
As required under TEA-2 1, this report is the product of a study to determine whether the needs of
small urbanized areas with unusually high levels of transit service are reflected in the Urbanized
Area Formula Program established by 49 USC $5307. The study concludes that sufficient issues
exist to suggest that changes to the FTA formula program should be considered as part of the next
reauthorization cycle; however, the basic formula apportionments should continue to reflect
underlying transit needs.
If you have any questions regarding the content of this report, please do not hesitate to contact
me.
Sincerely,
Acting Administrator
The Urbanized Area Formula
Program and the Needs of Small
Transit Intensive Cities
Report to Congress
September 2000
Report Number FTA-TBP 1 o-00-04
Prepared by:
Federal Transit Administration
Pursuant to:
Public Law 105178, $3033
Available from:
Federal Transit Administration
Office of Policy Development, TBP-10
400 7’h Street, SW, Room 93 10
Washington, DC 20590
http://www.fia.dot.gov
Cover photo courtesy of Santa Fe Trails Transit (FTA Public Transit Image Gallery)
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THE SECRETARY OF TRANSPORTATION
WASHINGTON, D.C. 20590
SEP 2 9 2000
The Honorable Phil Gramm
Chairman, Committee on Banking,
Housing, and Urban Affairs
U.S. Senate
Washington, D.C. 205 lo-6075
Dear Mr. Chairman:
The enclosed report, “The Urbanized Area Formula Program and the Needs of Small Transit
Intensive Cities” completed through the Cooperative Research Program of the Transportation
Research Board, is provided in accordance with Section 3033 of the Transportation Equity Act
for the 21” Century. Section 3033 requires the Secretary to conduct a study of the Urbanized
Area Formula Program established under Section 5307 of title 49, United States Code and the
needs of small urbanized areas with unusually high levels of transit service.
The study concludes that sufficient issues exist suggesting that changes to the existing Urbanized
Area Formula Grants Program should be considered as part of the FY 2004 and beyond
reauthorization cycle. However, the formula apportionments should continue to reflect
Please call either me or Michael Frazier, Assistant Secretary for Governmental Affairs, at
(202) 366-4573, if you have any questions. Identical letters are being sent to the Ranking
Minority Member of the Senate Committee on Banking, Housing, and Urban Affairs, and the
Chairman and Ranking Minority Member of the House Committee on Transportation and
Infrastructure.
Sincerely,
Enclosure
...
111
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SEP 2 9 2000
The Honorable Paul S. Sarbanes
Ranking Minority Member
Committee on Banking,
Housing, and Urban Affairs
U.S. Senate
Washington, D.C. 205 lo-6075
Dear Senator Sarbanes:
needs of small urbanized areas with unusually high levels of transit service and report the results
to the Committee on Transportation and Infrastructure of the House of Representatives and the
Committee on Banking, Housing, and Urban Affairs of the Senate by December 3 1, 1999.
(202) 366-4573, if you have any questions. Identical letters are being sent to the Chairman of the
Senate Committee on Banking, Housing, and Urban Affairs, and the Chairman and Ranking
Minority Member of the House Committee on Transportation and Infrastructure.
Sincerely,
Enclosure
V
The Honorable Bud Shuster
Chairman, Committee on
Transportation and Infrastructure
U.S. House of Representatives
Washington, D.C. 205 15-6256
Dear Mr. Chairman:
(202) 366-4573, if you have any questions. Identical letters are being sent to the Chairman and
Ranking Minority Member of the Senate Committee on Banking, Housing, and Urban Affairs,
and the Ranking Minority Member of the House Committee on Transportation and
Infrastructure.
Sincerely,
Enclosure
Vii
SEP 2 9 2000
The Honorable James L. Oberstar
Ranking Minority Member
Committee on Transportation and Infrastructure
U.S. House of Representatives
Washington, D.C. 205 15-6256
Dear Congressman Oberstar:
(202) 366-4573, if you have any questions. Identical letters are being sent to the Chairman and
Ranking Minority Member of the Senate Committee on Banking, Housing, and Urban Affairs,
and the Chairman of the House Committee on Transportation and Infrastructure.
Sincerely,
Rodney E. Slater
Enclosure
Table of Contents
Introduction ............................................................................................................... 1
The Formula Grant Programs of the Federal Transit Administration............... 1
2.1 Nonurbanized Area Formula Program (Section 53 11) ........................................... 2
2.2 Elderly and Persons with Disabilities Formula Program (Section 53 10) ............... 2
2.3 Urbanized Area Formula Program (Section 5307) ................................................. 2
Federal Formula Grant Assistance and Local Transit Funding Needs.. ............ .3
3
3.1 Existing Need .......................................................................................................... 3
3.2 Potential Need ......................................................................................................... 4
Small Transit Intensive Cities .................................................................................. 5
4
4.1 Measures of Transit Intensity.................................................................................. 5
Exhibit 1: Small Urbanized Areas Exceeding Large Urbanized Area Averages and
Statistical Outliers .............................................................................................. 7
4.2 Funding Issues ...................................................................................................... 10
Federal Transit Assistance for Large, Small, and Nonurbanized Areas.. ......... 11
5
Exhibit 2: FTA Formula Apportionments by Urbanized Area Size 1998-2000.. . 12
5.1 Small Transit Intensive Cities.. ............................................................................. 13
Exhibit 3: Shares of Transit Service, Population, and Federal Funding.. ............. .13
Analysis of Funding Alternatives .......................................................................... 14
6
6.1 Applying Service Factors to Small Urbanized Area Formula Apportionments ... 14
6.1.1 Applying Service Factors to Small Urbanized Areas as a Group.. ............... 15
6.1.2 Applying the Bus Formula to All Urbanized Areas in a Single Tier.. .......... 15
Exhibit 4: Net Effect of Applying Service Factors to the Formula
Apportionments to Small Urbanized Areas (Fiscal Year 2000). ................ 16
Exhibit 5: Net Effect on the Formula Apportionments to Small Urbanized Areas
of Applying the Bus Formula Uniformly to All Urbanized Areas
(Fiscal Year 2000) ...................................................................................... 24
6.2 Alternative Proposal: Targeting Section 5309 Bus Program Funding to Small
Transit Intensive Cities ................................................................................................. 32
7 Other Issues ............................................................................................................. 32
7.1 The Role of the States ........................................................................................... 32
7.1.1 The Governor’s Apportionment .................................................................... 32
7.1.2 The Nonurbanized Area Formula Program and State Transit Assistance ... .33
7.2 The 2000 Census ................................................................................................... 33
7.3 Reporting Requirements ....................................................................................... 34
7.4 Small Operators in Large Urbanized Areas .......................................................... 34
7.5 Large Operators in Nonurbanized areas ............................................................... 3 5
8 C o n c l u s i o n ............................................................................................................... 35
Appendix A: Data and Methodology ......................................................................... A-l
Exhibit A-l : Average Annual Passenger Miles per Vehicle Revenue Mile
and per Vehicle Revenue Hour 1996-98 ....................................................... A-2
Exhibit A-2 .......................................................................................................... A-3
Exhibit A-3 .......................................................................................................... A-4
Exhibit A-4 .......................................................................................................... A-5
Appendix B: Examples of Formula-Based State Transit Funding Programs........B- 1
1
2
xi
Foreword
Section 3033 of the Transportation Equity Act for the 21” Century (TEA-21) calls for a
study of the Urbanized Area Formula Program administered by the Federal Transit
Administration (FTA), focusing on the needs of small urbanized areas that provide
unusually high levels of transit service. This Report to Congress fulfills that requirement.
The Urbanized Area Formula Program, authorized in Section 5307 of U.S.C. 49,
allocates funding for mass transit through a statutory formula, which is comprised of
multiple tiers. For small urbanized areas (under 200,000 in population), funds are
apportioned based on potential needs (population and population density). For large
urbanized areas (over 200,000 in population), funds are apportioned based on both
potential needs and existing needs (current transit service levels).
While transit service in most small urbanized areas is minimal compared to larger cities,
there are some “small transit intensive cities” where this is not the case. Since the
formula apportionments for small urbanized areas do not depend on service levels, such
cities receive smaller apportionments than they would if service levels were incorporated
into the formula.
Two hypothetical changes to the urbanized area formula were analyzed, both of which
involved applying service factors in calculating small urbanized area formula
apportionments. In the first case, small urbanized areas remained a distinct tier (as in the
current formula), while in the second case bus formula funds were allocated to all
urbanized areas in a single tier. As is the case with any such formula-based allocation
program, there would be a significant redistribution of formula apportionments, with
transit intensive cities gaining significantly. Additionally, some small urbanized areas
would gain even were they forced to compete with much larger urbanized areas in the
same tier.
The study also analyzes a potential Federal transit funding change involving the
Section 5309 Capital Investment Grants program. Other issues noted in the study include:
the role of state governments, the 2000 Census of Population, and reporting requirements.
The study concludes that sufficient issues exist suggesting that changes to the existing
Urbanized Area Formula Grants Program should be considered as part of the FY 2004
and beyond reauthorization cycle. However, the formula apportionments should continue
to reflect underlying transit needs.
...
x111
1 Introduction
This Report to Congress fulfills the requirements of Section 3033 of the Transportation
Equity Act for the 2 1 St Century (TEA-2 l), which called for a study of the Urbanized Area
Formula Program administered by the Federal Transit Administration (FTA), focusing on
the needs of small urbanized areas that provide unusually intensive transit service.
Specifically, Section 3033 directs the Secretary of Transportation to “conduct a study to
determine whether the formula for apportioning funds to urbanized areas under section
5336 of title 49, United States Code, accurately reflects the transit needs of the urbanized
areas and, if not, whether any changes should be made either to the formula or through
some other mechanism to reflect the fact that some urbanized areas with a population
between 50,000 and 200,000 have transit systems that carry more passengers per mile or
hour than the average of those transit systems in urbanized areas with a population
over 200,000.”
A Federal Register Notice announcing the study, along with a request for comments on
its design, was published on July 9, 1999. Outreach sessions were held in Sacramento,
CA, and Washington, DC, during that same month. Many helpful written and oral
comments, received from parties interested in the study, have been incorporated into this
report.
The first section of this report outlines the formula grant programs administered by the
Federal Transit Administration. It is followed by a discussion of the existing and potential
transit needs that cities have, and how the formula factors used relate to these needs. The
third section characterizes small, transit intensive cities, which are the focus of the study,
and some of the funding issues that they face.
The next two sections involve data analysis. The first disaggregates recent federal transit
funding by urbanized area size, showing the differences among size categories in funding
relative to population and service levels. The second analyzes potential changes to the
formula and other funding alternatives that would result in small transit intensive cities
receiving a greater share of federal funding.
The study also includes a discussion of other issues related to the urbanized area formula
program, many of which were raised by commenters on the study. The report concludes
with the findings and recommendations of FTA regarding the Urbanized Area Formula
Program.
2 The Formula Grant Programs of the Federal Transit
Administration
Formula Grant Programs comprise the largest assistance program administered by FTA,
totaling $3.0 billion in FY 2000. The programs provide assistance to local governments
and transit operators for both operating and capital expenditures. The three formula
..
programs are authorized in Sections 5307,53 10, and 53 11 of 49 U.S.C., which can be
briefly summarized as follows:
2.1 Nonurbanized Area Formula Program (Section 5311)
The Nonurbanized Area Formula Program allocates funding to states to be used to
support the operations and capital needs of transit operators serving residents outside of
urbanized areas. The formula allocates funds to states based solely on their nonurbanized
area population, using Census data. The Section 53 11 program receives 6.37 percent of
the funds available for formula programs.
2.2 Elderly and Persons with Disabilities Formula Program
(Section 5310)
The Elderly and Persons with Disabilities Formula Program allocates funding to states to
be used to provide capital assistance (including purchase of service arrangements) to
providers of specialized transit services for the elderly and disabled. The funds are
allocated based on each state’s population of elderly persons and persons with
disabilities. The Section 53 10 program receives 2.4 percent of the funds available for
formula programs.
2.3 Urbanized Area Formula Program (Section 5307)
The vast majority of funding for the formula programs, 9 1.23 percent, is dedicated for
use in urbanized areas. The Urbanized Area Formula Grants Program, Section 5307 of
Title 49 of the United States Code, allocates funds to urbanized areas for capital and
planning costs associated with mass transit. Operating assistance is also available for
urbanized areas under 200,000 in population. The actual apportionment formula for the
program is found in 49 U.S.C. 5336. The formula allocates section 5307 funds through a
series of hierarchical tiers. The first division establishes two separate tiers of urbanized
areas:
1) 9.32% is allocated to small urbanized areas (population 50,000 to 199,999)
2) 90.68% is allocated to large urbanized areas (population 200,000 and above).
For small urbanized areas, the formula apportionments are based solely on two factors:
1) population
2) population times population density
For large urbanized areas, however, the formula is applied through multiple tiers:
A) The Fixed Guideway Tiers (33.29%)
1) Fixed Guideway Incentive Tier (4.39%). Allocated based on:
a) fixed guideway passenger miles weighted by passenger-miles per dollar
of operating cost
2) Fixed Guideway Non-incentive Tier (95.6 1%). Allocated based on:
a) fixed guideway route miles
b) fixed guideway vehicle revenue miles
B) The Bus Tiers (66.71%).
2
1) Bus Incentive Tier (9.2%). Allocated based on:
a) bus passenger miles weighted by passenger-miles per dollar of
operating cost
2) Bus Non-incentive Tier (90.8). This portion of the bus tier is segmented
between urbanized areas above and below 1 million in population. Allocated
based on:
a) population
b) population times population density
c) bus vehicle revenue miles
In sum, funding is allocated to urbanized areas under 200,000 solely on the basis of
population and population density, while funding for areas over 200,000 includes factors
related to the level of transit service provided.
There are two other important distinctions between small and large urbanized areas in the
formula program. The first lies in the method of apportioning funds to the urbanized
areas. In large urbanized areas, formula funds are apportioned directly to the urbanized
area, through a designated recipient agency within the urbanized area. In small urbanized
areas that are not in a transportation management area, however, formula funds
attributable to the area are apportioned to the governor, who acts as the designated
recipient for all of the small urbanized areas within the state. The governor may allocate
these funds without FTA input or involvement. The second distinction between large and
small urbanized areas is that formula funds for small urbanized areas may be used for
operating costs, while this option is no longer available to larger urbanized areas since the
passage of TEA-2 1.
3 Federal Formula Grant Assistance and Local Transit
Funding Needs
The purpose of using a formula to allocate federal assistance for transit is to ensure that
such funds are distributed in a fair, objective, and equitable manner. Fundamentally, this
means that the formula should allocate more funds to areas that have proportionally
greater transit needs. The factors used in the formula are intended to reflect these
underlyin needs while retaining some degree of simplicity and ease of measurement and
reporting. Y The formula is also intended to encourage cost effectiveness in the provision
of transit services. In understanding how the formula reflects these needs, it is important
to understand the difference between two kinds of need: potential need and existing need.
3.1 Existing Need
Urbanized areas within the United States vary considerably in their levels of mass transit
service provision and usage, ranging from large systems utilizing multiple rail and nonrail modes, to simple bus and/or demand response systems, to no public transit service
I It should be noted that no explicit needs assessment is made in allocating formula funding among
urbanized areas. Instead, the formula factors used can be viewed as surrogates for the basic transit needs of
local communities.
3
whatsoever. Areas that provide a high level of transit service will naturally have greater
needs for both operating assistance (to make up for the gap between passenger fares and
operating costs) and capital funding (to replace and rehabilitate vehicles, guideways, and
support structures which deteriorate from use). Areas with high levels of vehicle
utilization by transit passengers will have needs to expand their systems to relieve
crowding and excessive wear and tear on their transit vehicles. High levels of existing
transit service also typically reflect a local commitment to transit through both funding
and land use planning, as well as local geographic and demographic factors. Federal
assistance in this case can be seen as reinforcing such local commitment. Formula factors
intended to reflect existing needs include route mileage and vehicle revenue miles
(service provision) and passenger miles (service consumption).2
3.2 Potential Need
Urbanized areas also vary widely in their potential for mass transit usage. Larger cities
tend to have more urban travel, some of which could be best served by mass transit.
Cities with more compact land use have greater potential for effective and efficient public
transit service as residential and activity locations are more concentrated, making mass
transit an effective alternative to the private automobile. Federal assistance in such
instances can be seen as helping local governments to tap into such potential needs. Many
urbanized areas, particularly those that have grown rapidly in recent decades, lack a
strong post-war local tradition of transit service. Federal assistance helps such areas to
build and sustain a minimal transit service level, enabling them to build local support of
and for mass transit to achieve the potential transit service that could be sustained in such
areas. Many local governments also find that local funding sources for transit are limited
by constitutional or legal factors, thereby increasing their reliance on federal assistance.
Such potential transit needs are reflected in the formula by population and population
density factors.
’ One frequently expressed concern regarding needs-based federal subsidy programs is that they may
encourage inefficiency in the provision of local public services. For example, it has often been argued that
the inclusion of service provision factors in the formula encourages local transit operators to inefficiently
run transit vehicles regardless of ridership. There are several ways in which this issue can be addressed.
First, under TEA-2 1, operators in large urbanized areas (whose formula allocations are based in part on
service levels) are no longer eligible for federal operating assistance, which had been declining in real
terms for several years. Since the funds can only be used for capital and preventive maintenance
expenditures, their effect on operations is limited. Second, the formula includes a so-called incentive tier, in
which transit service consumption (passenger miles) is weighted by the average operating cost per
passenger mile. This provides an incentive for efficient service provision, since an operator that provides
service at a lower average operating cost can receive more federal capital assistance. Finally, it can be
argued that a high level of transit service provision is a worthy public policy goal in its own right. Highfrequency service, even in off-peak hours, provides a significant quality of life benefit to those who are
dependent on public transit for their mobility needs. High frequency, reliable transit service also provides
an incentive for efficient, transit-supportive land use. For these reasons, the socially optimal level of transit
service provision may be higher than would be dictated by a strict economic effkiency calculation, and this
is reflected in the formula’s use of service level factors.
4
4 Small Transit Intensive Cities
The typical transit system serving a small urbanized area generally has somewhat
different characteristics from those serving larger urbanized areas. In small cities, the
focus is generally on providing basic mobility for residents, especially those whose
access to auto transportation is limited by age, income, or disability. Modes provided are
limited to bus and/or demand response services operating at relatively low frequency.
Such low volume systems often have a significant need for operating assistance to pay for
the costs of running the system. By contrast, mass transit in large cities will often play
additional roles in providing relief from traffic congestion and encouraging efficient land
use patterns. Schedule frequencies are high, and bus systems may be supplemented by
high capacity, high-speed rail systems. The greatest funding needs are generally on the
capital side, as transit systems need to replace large, heavily utilized vehicle fleets and
fund service expansions as the urbanized area grows.
As with any such generalization, however, there are some small cities that differ
significantly from such norms. Such cities provide a level of transit service far greater
than their size and density characteristics would typically suggest. In fact, some of these
so-called “small transit intensive cities” operate more vehicles and carry more riders than
do other cities with much larger populations. These cities generally share one or both of
the following characteristics:
a
Special Ponulations. Many small transit intensive cities have special characteristics
that encourage high transit usage. One example is college and university towns. The
campus provides a high volume activity center for the community, and nearby
parking may be limited. College students generally have below-average auto
ownership and tend to live in high density housing. Such factors contribute to a
higher level of transit usage than would be typically seen in a community of its size.
Similar factors contribute to high transit usage in other small cities with special
populations, such as resort destinations.
l
High Levels of State and Local Transit Funding. States and local governments vary
widely in their commitments to providing public funding for mass transit. In areas
where mass transit is seen as a priority, capital and operating assistance from state
and local governments may allow a transit operator to provide much more service
than is typically provided in other small urbanized areas without such funding.
4.1 Measures of Transit Intensity
The language of Section 3033 of TEA-2 1 and the discussion above imply that small
transit intensive cities should have certain measurable transit system characteristics. In
order to understand just how extensive the issue of small transit intensive cities is,
measures of transit service intensity were computed for transit operators in urbanized
areas for the period 1996-98. The computed measures of transit service intensity can be
grouped into four categories:
1) Vehicle Utilization
Transit intensive cities have transit systems with vehicles that are heavily utilized by
the public. Measures of vehicle utilization include passenger miles per vehicle
revenue mile and passenger miles per vehicle revenue hour. These measures are noted
in the language of Section 3033 of TEA-2 1, which also makes reference to transit
vehicle utilization levels in small urbanized areas that exceed the averages for such
use by urbanized areas over 200,000 in population.
2) Service Provision
Transit intensive cities provide a high level of transit service to their citizenry. This
can be measured by vehicle revenue miles per capita or vehicle revenue hours per
capita. There are several small cities that can be classified as transit intensive by these
measures.
3) Service Consumption
Transit intensive cities have a high rate of service consumption by their populations.
This can be measured by passenger miles traveled per capita or unlinked passenger
trips per capita.
4) Statistical Outliers
Transit intensive cities have service levels that are significantly greater than would be
predicted given the urbanized area’s population and population density. In the
language of statistical modeling, such cities would be called “outliers.” In the context
of the above discussion of need, these are cities whose existing needs (reflected by
service levels) are not captured by their potential needs (reflected by population and
population density).
For purposes of measurement, small transit intensive cities were defined as small
urbanized areas whose intensity measure exceed the average for larger urbanized areas
(population between 200,000 and 1 ,OOO,OOO). Such a definition is in keeping with the
language of Section 3033. Statistical outliers were defined as small urbanized areas with
substantially greater service provision (vehicle revenue miles) and service consumption
(passenger miles) than would be expected given their size and density, as determined by a
regression analysis. Exhibit 1 lists the small urbanized areas that can be classified as
transit intensive by one or more of the above criteria.
6
Exhibit 1
Small Urbanized Areas Exceeding Large Urbanized Area Averages and Statistical Outliers
Urbanized Area
PMT per PMT per VRM per VRH Per PMT per PAX per Statistical
Statistical
VRM
VRH
Cabita
Cauita
Cauita
Cauita Outlier: VRM Outlier: PMT
n
Winston-Salem, NC
Iowa City, IA
Ithaca, NY
INew Bedford, MA
Galveston, TX
Hyannis, MA
Lancaster-Palmdale, CA
Lubbock, TX
X
X
X
X
X
X
X
X
X
X
X
X
X
Exhibit 1
C
PMT per 1 PMT per 1 VRM per 1 VRH Per 1 PMT per I PAX per IStatistical
St. Cloud, MN
State College, PA
Tallahassee, FL
X
X
X
X
X
X
X
X
X
Jackson, Ml
Johnstown, PA
Lafayette, LA
Pittsfield, MA
Racine, WI
Redding, CA
Shebnvaan WI
X
X
X
X
X
X
X
X
IStatistical
I
Exhibit 1
n
La Crosse, WI-MN
Note: urbanized areas are sorted by the number of categories in which they qualify as transit intensive
PMT: passenger miles traveled
VRM: vehicle revenue miles
VRH: vehicle revenue hours
PAX: unlinked passenger trips
There are several important caveats in interpreting these measures. The most important
concerns the area served by the transit operators based in each small city. Many transit
operators in small urbanized areas also serve populations outside the primary urbanized
area, either in other urbanized areas or in nonurbanized areas. Unlike transit operators
serving large urbanized areas (over 200,000 in population), however, these transit
operators are not required to break out their formula-related operating statistics
(passenger miles and vehicle revenue miles) by urbanized area. Population figures,
however, are for the primary urbanized area alone. Thus, the per capita intensity
measures may be slightly inflated by service provided outside of the primary urbanized
area. See Appendix A for more detail on the data and methodology used in these
calculations.
4.2 Funding Issues
As currently constituted, the urbanized area formula for small urbanized areas includes
demographic factors (population and population density) but not service factors (vehicle
revenue miles, passenger miles, operating costs), as does the bus formula for large
urbanized areas. In the context of the earlier discussion on needs, this means that the
funding formula for small urbanized areas reflects potential needs but not existing needs.
Small transit intensive cities, however, are precisely those that do offer high levels of
transit service relative to their size. Thus, transit systems in such cities receive less
federal formula funding than they would if the formula also used service levels.
According to commenters on this study, however, such systems were in the past often
able to make use of other sources of federal transit funding whose availability has
diminished in recent years. Among these sources were:
1) Discretionary Capital Grants
Because of their nature and the issues facing them, small transit intensive cities were
often strong candidates for receiving discretionary funds through the Section 5309
Capital Investment Grants program. Increased congressional earmarking of these
funds in recent years, however, has substantially reduced the availability of these
funds on a discretionary basis.
2) Unused Governor’s Apportionment
In some states, transit operators in small transit intensive cities were able to make use
of portions of the Section 5307 Governor’s Apportionment that would otherwise be
unused. The two sources of this unused portion were the operating assistance cap and
cities without transit service.
a) The operating assistance cap
Prior to TEA-2 1, urbanized area formula funds could be used for either operating
or capital expenditures, subject to a cap on the amount that could be used for
operating assistance in each urbanized area.3 Many transit operators, especially in
small cities, had funding needs that were primarily on the operations side, rather
than capital needs. As a result, they were unable to use the full amount of the
formula funding attributable to their particular area, and the “excess” was made
available for reallocation to transit operators in other areas with capital needs.
Many small transit intensive cities were able to obtain additional capital funding
in this way. TEA-21, however, gave full flexibility to small urbanized areas on
how formula funds could be allocated to capital or operating use. As a result,
small urbanized areas with operating assistance needs are able to devote their full
allocation to operations, and the excess is no longer available for redistribution.
b) Unserved urbanized areas
In some large states, there are small urbanized areas which do not have any transit
service that is eligible for Section 5307 funding. Such states are able to
redistribute the portion of the Governor’s Apportionment attributable to such
areas among cities that do have transit service. As more small urbanized areas
initiate service, however, these unallocated funds are reduced.4
The result of these reductions in available funding sources has left operators in small
transit intensive cities with more limited resources for capital needs even as they face
pressures from their communities and customers to expand and improve existing service.
5 Federal Transit Assistance for Large, Small, and
Nonurbanized Areas
The Urbanized Area Formula Program, with its multiple tiers and formula factors, does
not allocate funds on a strict per capita basis. The allocations are also targeted to
urbanized areas, though the states do play a role in the allocations to urbanized areas
under 200,000, as discussed above. This often raises questions about the shares of federal
funding received by urbanized areas of different sizes. As discussed in the previous
section, small transit intensive cities receive less formula funding relative to their service
levels than do other small urbanized areas. More generally, however, how does funding
for small urbanized areas compare to funding for large urbanized areas and to
nonurbanized areas?
Exhibit 2 shows total FTA formula apportionments by urbanized area size for 1998-2000,
including both the Section 5307 (Urbanized) and 53 11 (Nonurbanized) programs. The
majority of FTA formula funding is clearly targeted to transit operators in major
urbanized areas (population over 1 million), who receive approximately two-thirds of
3 While the operating assistance cap was only phased out under TEA-2 1, it had been raised in the years just
prior such that the cap was rarely binding for small urbanized areas. Thus, this avenue of additional funding
yas primarily available in the more distant past (ca. 1995 and earlier).
Between 1996 and 1998, the number of small urbanized areas with a transit system reporting operational
data increased from 196 to 206 (out of 28 1 total urbanized areas between 50,000 and 200,000 in
population).
total formula funds. Other large urbanized areas (200,000-l million), small urbanized
areas (50,000-200,000), and nonurbanized areas (under 50,000) receive decreasingly
smaller shares by population size.
Exhibit 2 also compares these funding levels relative to population and transit service
levels5 In FY 2000, major urbanized areas received $21.27 per person in formula
assistance, while small urbanized areas received $9.95 per person and nonurbanized areas
just $2.09 per person. This great disparity in per capita funding, however, reflects the
substantially greater transit service provision and usage in larger cities. On a service level
basis, larger urbanized areas receive relatively less funding than do small urbanized areas.
Major urbanized area apportionments in 2000 amounted to 87.5 cents per vehicle revenue
mile, 28.2 cents per passenger trip, and 5.4 cents per passenger mile, while small
urbanized area apportionments were $1.30 per vehicle revenue mile, $1.08 per passenger
trip, and 26.8 cents per passenger mile. Nonurbanized areas received slightly less per
passenger ($1.04) than do small urbanized areas. For each size category, however,
formula funding increased between 1998 and 2000, both in absolute dollar amounts and
relative to population and service levels.
5 The service level data used in each fiscal year’s formula apportionments are derived from data in the
reporting year two years prior. The funding ratios reported in Exhibit 2 are calculated in the same way.
Thus, FY 2000 apportionments use 1998 data, FY 1999 uses 1997 data, and so on.
12
5.1 Small Transit Intensive Cities
Small urbanized areas as a group, then, receive a relatively large share of federal transit
funding compared to their service levels, but do relatively poorly on a per capita basis.
The issue for small transit intensive cities, however, is that they are not like other small
cities, as they provide more transit service and carry more passengers than even much
larger cities. How well do these cities do relative to other small urbanized areas and to
urbanized areas in general in the distribution of federal funding?
In order to examine this issue, it is useful to look at funding from both the Section 5307
program and the Section 5309 Capital Program. The latter program is another significant
source of federal transit funding. For example, in FY 2000, funding for Section 5307
programs totaled $2.77 billion, while Section 5309 funding totaled $2.50 billion. While
most of these funds are designated for fixed guideway system modernization and
expansion, a significant portion6 is available for bus capital needs. Section 5309 Bus
program funds are available for use in both urbanized and nonurbanized areas. Could this
be an additional source of funding for small transit intensive cities?7
Exhibit 3 compares data for 20 small transit intensive cities to totals for small urbanized
areas and for all urbanized areas based on population and density levels, transit service
levels, and Federal Formula and Capital funding levels.8 Small urbanized areas as a group
were also compared to urbanized areas as a whole on the same basis. Section 5309 data
were tabulated using program obligations for the period 1 995-99.9
Exhibit 3
Shares of Transit Ser.vice, Population, and Federal Funding
I
Dnm Ilzatinn
I
Ye”‘“.‘“‘,
(Small Urbanized Areas
120
_. Small Transit Intensive Cities
Share among small 1 Share among all IShare among all urbanized
1 urbanized areas 1 urbanized
I
Q r-Ml
15
I
Bus Vehicle Revenue Miles 1996-98
Section 5307 Urbanized Area Formula
Program Bus Apportionments
Section 5309 Bus Program Obligations
1995-99
2.3%
5.8%
10.2%
1.2%
12.3%
23.6%
4.2%
17.7%
6 In FY 2000, tinds for the Section 5309 Bus program totaled $540 million. Section 5307 funding allocated
to small urbanized areas and through the bus tiers totaled $1.93 billion.
7 One of the comments submitted to this study, as noted above, was that increased earmarking of the
Capital Program has reduced the availability of these funds to systems in small transit intensive cities.
’ The 20 cities examined were those that could be classified as transit intensive by at least 4 of the 8 criteria
presented in Exhibit 1.
9 These tabulations used data from the annual Statistical Summaries of FTA’s Grant Assistance Programs.
Since appropriations under the Section 5309 program are generally less frequent and consistent than are
formula program appropriations, a longer time frame was used in looking at capital program funding. Also
note that obligations were used, rather than apportionments as in Exhibit 2. This is the only level at which
capital program funding can be linked to particular urbanized areas.
13
The 20 small transit intensive cities represented 9 percent of the total population in small
urbanized areas. Their share of the population x density factor used in the urbanized area
formula is slightly higher, reflecting the greater average density of these cities. The net
effect is that these 20 cities received 10.2 percent of Section 5307 funding for small
urbanized areas in recent years.” Such cities have a much larger share of transit service
in small urbanized areas, however, befitting their designation as transit intensive. The 20
cities had some 27 percent of vehicle revenue miles and 39 percent of passenger miles in
small urbanized areas in 1996-98. The small transit intensive cities received just under 24
percent of capital program funding in 1995-99. Thus, the 20 cities’ share of capital
funding is much closer to their share of transit service supply and consumption, though it
is still slightly lower.
When compared to all urbanized areas, however, the small transit intensive cities do
relatively well in receiving capital program funds. Their 4.2 percent share of capital
program funding is well above both their population share (1.5 percent) and vehicle
revenue mile and passenger mile shares (2.7 percent and 2.3 percent, respectively). This
is due to the relative funding levels of small urbanized areas in general, whose share of
capital program funding was close to their population share but well above their service
level shares. This naturally raises the next question: what would be the result if formula
funding for small urbanized areas were to be allocated in the same way as funding for
large urbanized areas?
6 Analysis of Funding Alternatives
This section addresses the mandate in Section 3033 of TEA-21 to examine the effects of
changes in the Section 5336 funding formulas or other funding mechanisms that would
assist small transit intensive cities. Two categories of funding changes are addressed. The
first illustrates how formula funding for each small urbanized area would be altered if the
formula included service factors for small urbanized areas as well as large urbanized
areas. The second, originating from members of the transit industry, briefly describes
how the Section 5309 Bus program could be used to steer more funding toward small
transit intensive cities
6.1 Applying Service Factors to Small Urbanized Area Formula
Apportionments
In order to assess the effects of applying service factors to formula apportionments for
small urbanized areas, two alternative scenarios for the FY 2000 apportionments were
generated. In the first scenario, service factors were applied to small urbanized areas as a
separate tier (9.32 percent of the total for Section 5307 funds). In the second, all
urbanized areas were grouped together in a single Bus tier, and the formula was applied
across the board. The service factors used were those from the current Bus incentive and
Bus non-incentive tiers used in the large urbanized area apportionments.
lo Funding shares for the formula program, based on decennial census data, do not change year-to-year, nor
does the small urbanized area share of the overall program, which is fixed in statute.
14
The same data caveats discussed above in the section on Small Transit Intensive Cities
apply here. The data reported by operators in small urbanized areas may include service
provided in nonurbanized areas and/or in other urbanized areas, thereby inflating the
formula apportionments attributed to that urbanized area relative to what they would
actually receive if the data were reported in the same way as it is for large urbanized
areas. See Appendix A for more detail on the data and methodology used in this section.
6.1.1 Applying Service Factors to Small Urbanized Areas as a Group
Exhibit 4 shows the net effect on each small urbanized area’s FY 2000 formula
apportionment of applying service factors to small urbanized areas in their own tier. The
urbanized areas are grouped and their apportionments totaled by state, as in FTA’s annual
funding notice.” As expected, urbanized areas with very high transit service levels would
gain considerably under such an approach, while densely populated small urbanized areas
with no currently reported transit service would see large decreases in Section 5307
funding. The 20 small transit intensive cities identified in the previous section would see
their combined share of formula funding double, from $26.2 million to $52.4 million, and
their share of formula funding among all small urbanized areas would rise from
10.17 percent to 20.34 percent.
6.1.2 Applying the Bus Formula to All Urbanized Areas in a Single Tier
Exhibit 5 shows what the effect on small urbanized areas would be if the current bus
formula were applied to all urbanized areas as a single tier. As a group, small urbanized
areas would receive $33.5 million less in formula funding under this scenario than they
actually did.12 However, most small transit intensive cities would still gain, even when
competing in the same pool as larger urbanized areas. Of the 20 small transit intensive
cities, 17 would increase their funding levels, and their combined total would rise from
$26.2 million to $41.1 million. Their overall share of bus formula money would rise from
1.4 percent to 2.1 percent.
” The state totals are the actual apportionments made by FTA to the governors. The actual formula funding
allocated to each small urbanized area may or may not equal the totals listed here. Any minor differences
ktween the amounts calculated here and those reported in the apportionments notice are due to rounding.
Major urbanized areas over 1 million would gain $74.8 million, while urbanized areas between 200,000
and I million in population would lose $4 1.4 million. Incidentally, every major urbanized area would gain,
while every other large urbanized area would lose. This is due to the current two-tier structure in the Bus
Non-Incentive tier.
jl)
Exhibit 4
Net Effect of Applying Service Factors to the Formula Apportionments to Small
Urbanized Areas
Fiscal Year 2000
Urbanized Area/State
NATIONAL TOTAL
ALABAMA
Anniston, AL
Auburn-Opelika, AL
Decatur, AL
Dothan, AL
Florence, AL
Gadsden, AL
Huntsville, AL
Tuscaloosa, AL
ARIZONA
Flagstaff, AZ
Yuma, AZ-CA
ARKANSAS
Fayetteville-Springdale, AR
Fort Smith, AR-OK
Pine Bluff, AR
Texarkana, TX-AR
CALIFORNIA
Antioch-Fittsburg, CA
Chico, CA
Davis, CA
Fairfield, CA
Hemet-San Jacinto, CA
Hesperia-Apple Valley-Victorville, CA
Indio-Coachella, CA
Lodi, CA
Lompoc, CA
Merced, CA
Napa, CA
Palm Springs, CA
Redding, CA
Salinas, CA
San Luis Obispo, CA
Santa Barbara, CA
Santa Cruz, CA
Santa Maria, CA
Santa Rosa, CA
Seaside-Monterey, CA
Simi Valley, CA
Vacaville, CA
Visalia, CA
Watsonville, CA
Yuba City, CA
Yuma, AZ-CA
COLORADO
Hypothetical
Apportionment
257,568,903
3,354,691
218,307
291,347
199,897
167,898
494,014
206,736
1,169,629
606,861
592,422
233,060
359,362
1,604,002
848,732
324,867
348,730
81,672
31,281,969
1,856,434
625,881
830,122
1,046,979
684,022
1,385,386
243,263
2,636,271
587,388
352,387
924,025
859,999
1,707,974
805,995
730,898
346,127
2,955,688
3,047,659
767,764
2,860,126
2,746,924
908,637
398,271
999,547
250,620
722,159
1,424
5,863,988
Actual
Apportionment Net Change
257,568,903
4,985,155
(1,630,46:)
480,853
(262,546)
385,788
(94,441)
440,303
(240,405)
369,820
(201,922)
515,217
(21,202)
455,365
(248,629)
1,445,530
(275,900)
892,280
(285,419)
1,304,894
(712,472)
513,348
(280,288)
791,546
(432,184)
1,904,687
(300,685)
525,660
323,072
715,567
(390,700)
483,565
(134,835)
179,895
(98,223)
29,175,483
2,106,486
1,649,944
206,491
720,399
(94,519)
874,519
(44,397)
(15,156)
1,062,135
886,135
(202,113)
1,130,450
254,937
535,822
(292,559)
1,901,446
734,825
744,407
(157,019)
457,181
(104,794)
812,779
111,246
849,265
10,734
649,931
1,058,042
611,778
194,217
(879,009)
1,609,906
762,395
(416,267)
2,490,601
465,087
1,287,861
1,759,797
1,171,709
(403,945)
2,271,814
588,312
1,526,612
1,220,312
1,445,047
(536,410)
877,250
(478,978)
1,002,011
(2,464)
552,025
(301,406)
880,815
(158,656)
(1,712)
3,136
5,375,868
488,119
Exhibit 4
Urbanized Areas
Fiscal Year 2000
Boulder, CO
Fort Collins, CO
Grand Junction, CO
Greeley, CO
Longmont, CO
Pueblo, CO
CONNECTICUT
Bristol, CT
Danbury, CT-NY
New Britain, CT
New London-Norwich, C T
Norwalk, CT
Stamford, CT-NY
Waterbury, CT
DELAWARE
Dover, DE
FLORIDA
Deltona, FL
Fort Pierce, FL
Fort Walton Beach, FL
Gainesville, FL
Kissimmee, FL
Lakeland, FL
Naples, FL
Ocala, FL
Panama City, FL
Punta Gorda, FL
Spring Hill, FL
Stuart, FL
Tallahassee, FL
Titusville, FL
Vero Beach, FL
Winter Haven, FL
GEORGIA
Albany, GA
Athens, GA
Brunswick, GA
Macon, GA
Rome, GA
Savannah, GA
Warner Robins, GA
HAWAII
Kailua, HI
IDAHO
Boise City, ID
Idaho Falls, ID
Pocatello, ID
Hypothetical
Apportionment
2,370,193
1,074,973
334,554
644,783
565,624
873,861
8,007,269
384,683
1,068,398
1,171,424
952,359
1,214,664
1,818,012
1,397,729
1,407,634
1,407,634
11,562,698
802,387
851,569
743,596
1,583,890
258,633
1,426,388
373,602
250,966
818,009
246,294
188,279
485,708
1,822,037
699,885
656,013
355,442
5,179,441
665,701
659,845
167,911
545,466
469,321
2,408,544
262,653
877,059
877,059
2,393,797
1,419,704
518,536
455,557
Actual
1,196,211
1,173,982
996,330
78,643
567,271
(232,717)
796,881
(152,098)
726,189
(160,565)
1,092,986
(219,125)
9,503,988
(1,496,719)
847,319
(462,636)
920,575
147,823
1,586,597
(415,173)
1,276,746
(324,387)
1,094,1.24
120,540
1,946,476
(128,464)
1,832,150
(434,421)
405,570
1,002,064
405,570
1,002,064
12,360,873
(798,174)
410,994
391,392
984,528
(132,959)
954,371
(210,775)
1,223,088
360,803
569,676
(311,043)
1,250,368
176,021
822,912
(449,310)
552,788
(301,822)
829,583
(11,575)
542,498
(296,204)
414,710
(226,432)
723,599
(237,892)
1,394,259
427,779
399,118
300,768
505,468
150,545
782,912
(427,470)
5,411,902
(232,461)
670,332
(4,631)
642,694
17,151
369,849
(201,937)
1,201,466
(656,000)
377,040
92,281
1,571,991
836,553
578,530
(315,878)
1,438,341
(561,282)
1,438,341
(561,282)
2,846,734
(452,937)
1,741,957
(322,253)
624,457
(105,922)
480,320
(24,763)
17
Exhibit 4
Urbanized Areas
Fiscal Year 2000
ILLINOIS
Alton, IL
Aurora, IL
Beloit, WI-IL
Bloomington-Normal, IL
Champaign-Urbana, IL
Crystal Lake, IL
Decatur, IL
Dubuque, IA-IL
Elgin, IL
Joliet, IL
Kankakee, IL
Round Lake Beach-McHenry, IL-WI
Springfield, IL
INDIANA
Anderson, IN
Bloomington, IN
Elkhart-Goshen, IN
Evansville, IN-KY
Kokomo, IN
Lafayette-West Lafayette, IN
Muncie, IN
Terre Haute, IN
IOWA
Cedar Rapids, IA
Dubuque, IA-IL
Iowa City, IA
Sioux City, IA-NE-SD
Waterloo-Cedar Falls, IA
KANSAS
Lawrence, KS
St. Joseph, MO-KS
Topeka, KS
KENTUCKY
Clarksville, TN-KY
Evansville, IN-KY
Huntington-Ashland, WV-KY-OH
Owensboro, KY
LOUISIANA
Alexandria, LA
Houma, LA
Lafayette, LA
Lake Charles, LA
Monroe, LA
Slidell, LA
MAINE
Bangor, ME
Hypothetical
Appbrtionment
12,104,205
-585,451
1,533,358
31,794
944,290
2,653,060
560,415
911,724
7,348
1,329,144
1,507,617
293,322
433,832
1,312,849
6,643,730
529,543
837,852
632,459
1,455,235
416,787
1,324,812
990,064
456,977
4,519,207
1,282,505
491,323
1,154,257
780,937
810,185
1,579,657
345,592
2,932
1,231,134
644,639
82,047
85,578
168,193
308,822
3,276,131
310,866
349,357
1,022,620
432,065
941,254
219,969
2,073,569
467,074
Actual
(935,271)
13,039,476
704,693
(119,241j
1,973,637
(440,279)
90,065
(58,271)
(190,971)
1,135,262
1,602,075
1,050,985
643,251
(82,837)
901,814
9,911
21,007
(13,659)
1,423,686
(94,542)
1,646,194
(138,576)
646,084
(352,762)
937,528
(503,697)
1,314,182
(1,333)
7,605,189
(961,458)
614,716
(85,172j
917,307
(79,455)
919,374
(286,915)
1,703,133
(247,897)
619,041
(202,253)
1,230,688
94,124
904,711
85,353
696,219
(239,242)
379,031
4,140,176
1,286,628
(4,124)
626,250
(134,927)
741,322
412,935
684,686
96,251
8,895
801,290
(430,527)
2,010,184
761,215
(415,623)
6,283
(3,352)
1,242,686
(11,552)
1,584,354
(939,714)
(I I I ,277')
193,324
237,396
(151,819)
473,409
(305,216)
(371,402)
680,224
4,692,211
(1,416,080)
684,727
(373,861 j
481,636
(132,279)
1,184,744
(162,124)
951,685
(519,620)
904,907
36,348
484,512
(264,544)
2,042,135
31,434
47,449
419,625
w
Exhibit 4
Urbanized Areas
Fiscal Year 2000
Lewiston-Auburn, ME
Portland, ME
Portsmouth-Dover-Rochester, NH-ME
MARYLAND
Annapolis, MD
Cumberland, MD-WV
Frederick, MD
Hagerstown, MD-PA-WV
MASSACHUSETTS
Brockton, MA
Fall River, MA-RI
Fitchburg-Leominster, MA
Hyannis, MA
Lowell, MA-NH
New Bedford, MA
Pittsfield, MA
Taunton, MA
MICHIGAN
Battle Creek, Ml
Bay City, Ml
Benton Harbor, Ml
Holland, Ml
Jackson, Ml
Kalamazoo, Ml
Muskegon, Ml
Port Huron, Ml
Saginaw, Ml
MINNESOTA
Duluth, MN-WI
Fargo-Moorhead, ND-MN
Grand Forks, ND-MN
La Crosse, WI-MN
Rochester, MN
St. Cloud, MN
MISSISSIPPI
Biloxi-Gulfport, MS
Hattiesburg, MS
Pascagoula, MS
MISSOURI
Columbia, MO
Joplin, MO
Springfield, MO
St. Joseph, MO-KS
MONTANA
Billings, MT
Great Falls, MT
Missoula, MT
Hypothetical
Apportionment
519,615
1,044,968
41,913
1,934,727
644,025
178,598
603,453
508,650
11,403,157
213011973
727,489
1,483,937
1,454,279
I,61 0,026
2,225,034
648,106
952,312
8,149,957
642,104
1 ,017,267
442,267
434,467
852,131
1,585,035
783,814
1 ,I 67,648
1,225,223
3,723,057
1,445,535
379,042
32,014
20,122
818,168
1,028,176
1,880,791
114741748
205,717
200,326
2,828,404
636,218
203,685
1,325,931
662,571
2,021,774
835,475
608,975
577,324
Actual
487,597
32,018
1,042,595
2,373
92,319
(501406)
2,270,953
(336,226)
* (953627)
-7391653
(214,790)
393,388
533,696
69,757
604,217
(95,566)
8,994,013
2,409,144
1,642,939
659,034
1,602,399
(874,910)
649,363
834,574
463,715
990,564
2,033,701
(423,674)
1,762,301
462,733
419,770
228,337
419,826
532,486
7,675,132
474,825
641,018
1,086
716,120
301,147
517,989
(75,721)
581,348
(146,881)
715,727
136,404
1,545,579
39,456
942,740
(158,925)
620,436
547,213
1,394,176
(1681954)
2,735,192
987,865
779,944
665,591
(5,807)
384,849
84,346
(52,332)
(21,196)
41,318
67.449
750,719
8081369
219,807
2,348,218
(467.4271
114531849
’
201898’
453,122
(247.405)
44 1,246
(2401921 j
3,235,877
(407,472)
’ (2j627j
-6381845
(244,961)
448,646
(181,175)
1,507,106
641,280
21,291
2,154,127
(132,353)
4,715
830,760
(165,725)
774,700
28,657
548,667
Exhibit 4
Urbanized Areas
Fiscal Year 2000
NEBRASKA
Lincoln, NE
NEW HAMPSHIRE
Lowell, MA-NH
Manchester, NH
Nashua, NH
NEW JERSEY
Atlantic City, NJ
Vineland-Millville, NJ
NEW MEXICO
Las Cruces, NM
Santa Fe, NM
NEW YORK
Binghamton, NY
Danbury, CT-NY
Elmira, NY
Glens Falls, NY
Ithaca, NY
Newburgh, NY
Poughkeepsie, NY
Stamford; CT-NY
Utica-Rome, NY
NORTH CAROLINA
Asheville, NC
Burlington, NC
Gastonia, NC
Goldsboro, NC
Greensboro, NC
Greenville, NC
Hickory, NC
High Point, NC
Jacksonville, NC
Kannapolis, NC
Rocky Mount, NC
Wilmington, NC
Winston-Salem, NC
NORTH DAKOTA
Bismarck, ND
Grand Forks, ND-MN
OHIO
Hamilton, OH
Lima, OH
Mansfield, OH
Hypothetical
Apportionment
2,057,165
2,008,105
49,060
1,828,101
2,136
825,478
678,999
321,489
1,234,989
721,016
513,973
1,978,437
604,795
1,373,642
7,901,715
2,078,234
11,776
1,069,007
394,749
937,735
280,760
1,778,461
65
1,350,928
8,278,666
820,315
274,732
402,274
208,910
1,626,658
240,538
229,407
718,025
373,503
269,637
215,542
661,649
2,237,474
I,91 8,091
614,104
748,295
555,693
3,782,328
541,786
107,968
296,103
454,936
Actual
2,394,728
(337,563)
2,291,136
(283,031)
103,592
(54,532)
2,908,063
(1,079,962)
5,952
(X81 6)
1,219,106
(393,628)
974,879
(295,881)
708,126
(386,637)
2,203,395
(968,406)
1,588,141
(867,125)
615,253
(101,281)
1 ,I 99,868
778,569
666,532
(61,737)
533,336
840,306
6,657,248
1,244,467
1,670,995
407,240
22,649
(10,873)
686,164
382,844
471,864
(77,115)
476,242
461,493
618,415
(337,654)
1,299,062
479,398
154
VW
1,411,704
(60,776)
10,807,410
(2,528,744)
834,195
(13,880)
605,137
(330,405)
886,065
(483,792)
460,155
(251,245)
1,905,751
(279,093)
529,819
(289,281)
505,301
(275,895)
852,125
(134,100)
822,694
(449,191)
593,914
(324,277)
474,762
(259,220)
776,539
(114,890)
1,560,950
‘676,524.
2,099,862
(181,771)
605,512
8,592.
875,725
(127,430)
618,625
(62,933)
5,773,647
(1,991,319)
1,193,362
(651,576)
303,894
(195,926)
652,210
(356,107)
629,684
(174,748)
Exhibit 4
Urbanized Areas
Fiscal Year 2000
Middletown, OH
Newark, OH
Parkersburg, WV-OH
Sharon, PA-OH
Springfield, OH
Steubenville-Weirton, OH-WV-PA
Wheeling, WV-OH
OKLAHOMA
Fort Smith, AR-OK
Lawton, OK
OREGON
Eugene-Springfield, OR
Longview, WA-OR
Medford, OR
Salem, OR
PENNSYLVANIA
Altoona, PA
Erie, PA
Johnstown, PA
Lancaster, PA
Monessen, PA
Pottstown, PA
Reading, PA
Sharon, PA-OH
State College, PA
Williamsport, PA
York, PA
PUERTO RICO
Aguadilla, PR
Arecibo, PR
Caguas, PR
Cayey, PR
Humacao, PR
Mayaguez, PR
Ponce, PR
Vega Baja-Manati, PR
RHODE ISLAND
Fall River, MA-RI
Newport, RI
SOUTH CAROLINA
Anderson, SC
Florence, SC
Myrtle Beach, SC
Rock Hill, SC
Spartanburg, SC
Hypothetical
Apportionment
502,173
930,126
33,608
22,162
625,315
155,018
113,131
407,981
7,157
400,824
8,637,188
3,876,315
6,157
752,181
4,002,535
12,080,092
732,346
2,217,067
2,789
833,239
2,424,434
556,968
228,219
1,987,855
159,775
807,264
1,161
653,053
1,475,921
5,138,068
449,512
420,013
1,099,953
325,215
281,468
604,733
1,345,712
611,463
1,091,321
74,974
1,016,347
8,699,091
186,276
5,146,960
897,760
213,342
976,122
Actual
820,501
(318,328)
499,922
430,205
74,027
(40,419)
48,815
(26,653)
949,098
(323,782)
341,450
(186,432)
260,685
(147,553)
898,637
(490,656)
15,765
@m3)
882,872
(482,048)
4,686,368
3,950,820
2,205,976
1,670,339
14,671
(8313)
681,748
70.432
1,783,973
2,218;562
12,250,999
(I 70.907)
836,913
i1041567j
2,152,942
64,126
7,375
(4,586)
771,765
61,474
1,946,538
477,896
529,730
27,238
502,685
(274,466)
2,272,243
(284,388)
351,927
(192,152)
732,444
74,821
2,558
(1,397)
613,984
39,068
(53,973)
1,529,894
11,317,331
(6,179,263)
990,114
(540,602)
925,138
(505,125)
2,422,805
(1,322,851)
716,333
(391,118)
619,973
(338,505)
1,332,Oll
(727,278)
2,964,123
(1,618,411)
1,346,835
(735,372)
720,380
370,941
165,142
(90,167)
555,238
4611108'
3,050,730
5.648.360
410,299
i224;023)
422,024
4,724,936
442,572
455,189
469,916
(256,574)
819,167
156,955
21
.
Exhibit 4
Urbanized Areas
Fiscal Year 2000
Sumter, SC
SOUTHDAKOTA
Rapid City, SD
Sioux Fails, SD
TENNESSEE
Bristol, TN-VA
Clarksville, TN-KY
Jackson, TN
Johnson City, TN
Kingsport, TN-VA
TEXAS
Abilene, TX
Amarillo, TX
Beaumont, TX
Brownsville, TX
Bryan-College Station, TX
Denton, TX
Galveston, TX
Harlingen, TX
Killeen, TX
Laredo, TX
Lewisville, TX
Longview, TX
Lubbock, TX
Midland, TX
Odessa, TX
Port Arthur, TX
San Angelo, TX
ShermaniDenison, TX
Temple, TX
Texarkana, TX-AR
Texas City, TX
Tyler, TX
Victoria, TX
Waco, TX
Wichita Falls, TX
UTAH
Logan, UT
VERMONT
Burlington, VT
VIRGINIA
Bristol, TN-VA
Charlottesville, VA
Danville, VA
Fredericksburg, VA
Kingsport, TN-VA
22
Hypothetical
Apportionment
1,278,631
1,431,949
409,742
6,406
1,015,801
2,054,OOl
99,485
598,115
502,278
486,941
367,182
17,578,506
721,458
1,171,848
899,448
1,719,833
795,863
419,047
1,274,300
318,614
609,420
2,035,609
270,788
266,421
2,188,053
332,447
368,805
576,470
578,940
396,590
230,790
158,525
421,389
329,514
228,427
868,991
396,917
451,290
451,290
901,040
901,040
4,693,084
70,826
793,373
352,849
219,937
8,375
Actual
486,753
791,878
1,514,777
(82,828)
482,434
(72,692)
13,526
(7,120)
1,018,817
(3,016j
2,344,390
(290,389)
219,130
(119,645)
534,276
63,839
404,396
97,882
616,431
(129,490)
570,156
(202,974)
21,706,887
(4,128,381)
770,125
(48,668)
1,428,410
(256,562)
982,435
(82,988)
1,427,936
291,897
956,487
(160,624)
(97,621)
516,668
548,067
726,233
701,792
(383,178)
1,342,335
(732,915)
1,695,320
340,289
(325,661)
596,449
586,831
(320,410)
1,671,261
516,792
732,263
(399,816)
812,346
(443,541)
886,146
(309,676)
(182,523)
761,463
381,161
15,428
432,724
(201,934)
349,174
(190,649)
928,170
(506,781)
725,803
(396,288)
503,143
(274,716)
(227,122)
1,096,112
874,266
(477,349)
433,852
17,437
433,852
17,437
761,283
139,757
761,283
139,757
5,053,356
(360,272)
156,005
(85,179)
726,621
66,751
412,634
(59,785)
484,443
(264,506)
29,453
(21,078)
+_(
Exhibit 4
Urbanized Areas
Fiscal Year 2000
Lynchburg, VA
Petersburg, VA
Roanoke, VA
WASHINGTON
Bellingham, WA
Bremerton, WA
Longview, WA-OR
Olympia, WA
Richland-Kennewick-Pasco, WA
Yakima, WA
WEST VIRGINIA
Charleston, WV
Cumberland, MD-WV
Parkersburg, WV-OH
Wheeling, WV-OH
WISCONSIN
Appleton-Neenah, WI
Beloit, WI-IL
Duluth, MN-WI
Eau Claire, WI
Green Bay, WI
Janesville, WI
Kenosha, WI
La Crosse, WI-MN
Oshkosh, WI
Racine, WI
Sheboygan, WI
Wausau, WI
WYOMING
Casper, WY
Cheyenne, WY
Hypothetical
Apportionment
956,042
615,938
1,675,744
14,574,520
1,455,456
3,812,767
447,525
2,901,230
5,136,908
820,636
4,307,496
2,280,135
8,017
1,686
980,822
242,036
104,135
690,664
10,949,318
1,790,317
344,889
149,187
912,945
1,556,183
488,892
1,081 ,I 77
846,549
824,996
1,636,895
117
720,394
596,777
686,493
219,062
467,431
Actual
691,272
264,770
876,343
(260,405)
1,676,586
(841)
4,775,509
9,799,011
562,649
892,807
1,089,956
2,722,811
476,091
(28,567)
847,994
2,053,236
884,646
4,252,262
914,174
(93,538)
3,670,219
637,276
1,476,469
803,667
17,659
(9,642)
4,460
(2,773)
828,947
151,875
533,119
(291,083)
229,371
(125,237)
580,194
110,470
10,047,371
901,947
1,839,851
(49,534)
394,376
(49,487)
172,747
(23,560)
720,646
192,299
1,397,379
158,804
530,354
(41,462)
965,672
115,505
766,631
79,918
669,054
155,942
1,491,481
145,414
559
(442)
630,370
90,024
468,252
128,525
1,051,862
(365,369)
482,515
(263,453)
569,347
(101,915)
23
+_(
Exhibit 5
Net Effect on the Formula Apportionments to Small Urbanized Areas of Applying the
Bus Formula Uniformly to All Urbanized Areas
Fiscal Year 2000
NATIONAL TOTAL
ALABAMA
Anniston, AL
Auburn-Opelika, AL
Decatur, AL
Dothan, AL
Florence, AL
Gadsden, AL
Huntsville, AL
Tuscaloosa, AL
ARIZONA
Flagstaff, AZ
Yuma, AZ-CA
ARKANSAS
Fayetteville-Springdale, AR
Fort Smith, AR-OK
Pine Bluff, AR
Texarkana, TX-AR
CALIFORNIA
Antioch-Pittsburg, CA
Chico, CA
Davis, CA
Fairfield, CA
Hemet-San Jacinto, CA
Hesperia-Apple Valley-Victorville, CA
Indio-Coachella, CA
Lodi, CA
Lompoc, CA
Merced, CA
Napa, CA
Palm Springs, CA
Redding, CA
Salinas, CA
San Luis Obispo, CA
Santa Barbara, CA
Santa Cruz, CA
Santa Maria, CA
Santa Rosa, CA
Seaside-Monterey, CA
Simi Valley, CA
Vacaville, CA
Visalia, CA
Watsonville, CA
Yuba City, CA
Yuma, AZ-CA
COLORADO
24
Hypothetical
Apportionment
224,094,365
3,302,676
.241;872
287,779
222,634
192,653
445,640
236,274
1,094,397
581,425
594,348
238,462
355,885
1,489,233
713,758
350,805
337,608
87,061
26,236,874
1,595,060
548,297
670,923
910,179
623,549
1,235,915
249,255
1,956,797
518,960
332,185
792,845
737,573
1,483,252
717,720
701,913
324,686
2,320,887
2,368,295
697,134
2,313,565
2,168,202
848,836
387,502
837,610
250,322
644,000
1,410
5,003,870
Actual
257,568,903 (33,474,539)
4,985,155
(1,682,479)
(238,980j
480,853
385,788
(98,009)
440,303
(217,668)
369,820
(177,167)
515,217
(69,576)
455,365
(219,091)
1,445,530
(351,133)
892,280
(310.854)
1,304,894
(710,546)
513,348
(274,885)
(435,661)
791,546
1,904,687
(415,454)
525,660
188,098
715,567
(364,762)
483,565
(145,958)
(92,833)
179,895
29,175,483
(2,938,609)
1,649,944
(54,884)
720,399
(172,102)
874,519
(203,596)
(151,956)
1,062,135
(262,586)
886,135
1,130,450
105,466
(286,566)
535,822
1,901,446
55,351
744,407
(225,447)
457,181
(124,996)
812,779
(19,933)
(111,692)
849,265
1,058,042
425,210
105,942
611,778
1,609,906
(907,993)
(437,708)
762,395
2,490,601
(169,714)
1,287,861
1,080,434
1,171,709
(474,575)
2,271,814
41,751
641,590
1,526,612
1,445,047
(596,211)
877,250
(489,748)
(164,401)
1,002,011
(301,703)
552,025
(236,814)
880,815
3,136
(1,726)
5,375,868
(371,998)
+_(
Exhibit 5
Fiscal Year 2000
Boulder, CO
Fort Collins, CO
Grand Junction, CO
Greeley, CO
Longmont, CO
Pueblo, CO
CONNECTICUT
Bristol, CT
Danbury, CT-NY
New Britain, CT
New London-Norwich, C T
Norwalk, CT
Stamford. CT-NY
Waterbury, CT
DELAWARE
Dover, DE
FLORIDA
Deltona, FL
Fort Pierce, FL
Fort Walton Beach, FL
Gainesville, FL
Kissimmee, FL
Lakeland, FL
Naples, FL
Ocala, FL
Panama City, FL
Punta Gorda, FL
Spring Hill, FL
Stuart, FL
Tallahassee, FL
Titusville, FL
Vero Beach, FL
Winter Haven, FL
GEORGIA
Albany, GA
Athens, GA
Brunswick, GA
Macon, GA
Rome, GA
Savannah, GA
Warner Robins, GA
HAWAII
Kailua, HI
IDAHO
Boise City, ID
Idaho Falls, ID
Pocatello, ID
Hypothetical
Apportionment
1,866,909
934,816
336,943
578,978
498,862
787,362
7,071,024
398,031
952,666
1 ,W?,S15
832,067
1,056,926
1.524.242
1,263,476
1,161,619
1,161,619
10,435,544
670,407
801,261
700,344
1,352,780
260,768
1,248,331
391,238
267,526
751,046
262,846
201,760
465,273
1,556,908
552,244
583,983
368,829
4,669,895
606,942
589,112
183,642
562,815
407,355
2,050,426
269,603
781,977
781,977
2,137,971
1,271,620
466,709
399,642
Actual
1,196,211
670,697
996,330
(61,514)
567,271
(230,328)
796,881
(217,903)
726,189
(227,327)
1,092,986
(305,624)
9,503,988
(2,432,964)
847,319
(449,288)
920,575
32,091
1,586,597
(542,983)
1,276,746
(444,679)
1,094,124
(37,198)
1,946,476
(422,234)
1,832,150
(568,674)
405,570
756,050
405,570
756,050
12,360,873
(1,925,329)
410,994
259,412
984,528
(183,267)
(254,027)
954,371
1,223,088
129,692
(308,908)
569,676
1,250,368
(2,037)
822,912
(431,674)
552,788
(285,262)
829,583
(78,537)
542,498
(279,651)
414,710
(212,951)
723,599
(258,326)
1,394,259
162,650
399,118
153,126
505,468
78,515
(414,084)
782,912
5,411,902
(742,007)
670,332
(63,391)
642,694
(53,582)
369,849
(186,207)
1,201,466
(638,651)
377,040
30,315
1,571,991
478,435
578,530
(308,928)
1,438,341
(656,363)
1,438,341
(656,363)
2,846,734
(708,763)
1,741,957
(470,336)
624,457
(157,749)
480,320
(80,678)
25
..
Exhibit 5
Fiscal Year 2000
ILLINOIS
Alton, IL
Aurora, IL
Beloit, WI-IL
Bloomington-Normal, IL
Champaign-Urbana, IL
Crystal Lake, IL
Decatur, IL
Dubuque, IA-IL
Elgin, IL
Joliet, IL
Kankakee, IL
Springfield, IL
INDIANA
Anderson, IN
Bloomington, IN
Elkhart-Goshen, IN
Evansville, IN-KY
Kokomo, IN
Lafayette-West Lafayette, IN
Muncie. IN
Terre Haute, IN
IOWA
Cedar Rapids, IA
Dubuque, IA-IL
Iowa City, IA
Waterloo-Cedar Falls, IA
KANSAS
Lawrence, KS
St. Joseph, MO-KS
Topeka,. KS
KENTUCKY
Clarksville, TN-KY
Evansville, IN-KY
Owensboro, KY
LOUISIANA
Alexandria, LA
Houma, LA
Lafayette, LA
Lake Charles, LA
Monroe, LA
Slidell, LA
MAINE
Bangor, ME
26
Hypothetical
Actual
Apportionment Apportionment Net Change
13,039,476
(2,502,827)
10,536,649
(164,268)
704,693
540,425
1,973,637
(598,589)
1,375,048
90,065
(60,398)
29,668
1,135,262
(302,547)
832,715
1,602,075
444,193
2,046,267
643,251
(128,460)
514,791
901,814
(98,642)
803,172
21,007
(14,321)
6,686
(287,901)
1,423,686
1,135,785
1,646,194
(297,544)
1,348,649
646,024
(353,555)
292,529
937,528
(480,071)
457,458
1,314,182
(160,724)
1,153,457
7,605,189
(1,676,256)
5,928,933
614,716
(121,229)
493,486
917,307
(195,200)
722,107
919,374
(319,321)
600,053
(388,649)
1,703,133
1,314,484
(231,604)
619,041
387,437
1,230,688
(121,120)
1,109,569
904,711
(42,405)
862,306
(256,728j
439,491
696,219
(182,255)
4,140,176
3,957,922
1,130,674
1,286,628
(I 55,954)
447,073
626,250
(179,177)
958,584
741,322
217,262
681,425
684,686
(3,261)
(61,125)
740,165
801,290
2,010,184
(579,302)
1,430,882
761,215
(421,219j
339,996
6,283
2,639
(3,644)
1,242,686
(154,438)
1,088,248
(972,143)
1,584,354
612,210
74,908
193,324
(118,416)
77,300
237,396
(160,096)
154,260
473,409
(319,149)
680,224
(374,482 j
305,742
4,692,211
(1,617,554)
3,074,657
333,177
684,727
(351,550)
339,755
481,636
(141,881)
900,453
1,184,744
(284,291)
462,602
951,685
(489,082)
809,808
904,907
(95,098)
228,862
484,512
(255,650)
1,896,483
2,042,135
(145,652)
419,897
419,625
273
w
Exhibit 5
Fiscal Year 2000
Hypothetical
Apportionment
Lewiston-Auburn, ME
482,392
947,579
Portland, ME
46,615
MARYLAND
1,770,380
Annapolrs, MD
575,526
Cumberland, MD-WV
194,367
Frederick, MD
530,708
469,779
9,564,431
MASSACHUSETTS
Brockton, MA
1,868,264
Fall River, MA-RI
708,024
Fitchburg-Leominster, MA
1,188,633
Hyannis, MA
1,208,581
Lowell, MA-NH
1,447,875
New Bedford, MA
1,846,068
Pittsfield, MA
561,566
735,420
Taunton; MA
7,222,306
MICHIGAN
577,897
Battle Creek, Ml
875,082
Bay City, Ml
407,579
Benton Harbor, Ml
Holland, Ml
406,809
748,770
Jackson, Ml
Kalamazoo, Ml
1,401,875
721,859
Muskegon, Ml
981,502
Port Huron, Ml
1,100,933
Saginaw, Ml
3,177,205
MINNESOTA
Duluth, MN-W I
1,229,893
339,619
Grand Forks, ND-MN
27,975
La Crosse, WI-MN
17,559
Rochester, MN
699,425
St. Cloud, MN
862,733
MlSSlSSlPPl
1,773,300
Biloxi-Gulfport, MS
1,331,179
Hattiesburg, MS
223,379
218,742
Pascagoula, MS
2,588,766
MISSOURI
Columbia, MO
571,535
Joplin, MO
222,233
Springfield, MO
1,198,588
596,410
St. Joseph, MO-KS
1,801,671
MONTANA
Billings, MT
741,591
Great Falls, MT
544,972
Missoula, MT
515,107
Actual
487,597
(f.SfW
1,042,595
(95,015)
92,319
i45,704 j
2,270,953
(500,573)
739,653
(164,127j
393,388
(199,021)
533,696
(2,988)
(134,438)
6041217
570,418
8.994.013
1,642;939
2251325
1,602,399
(894,375)
649,363
539,270
463,715
744,867
2,033,701
(585,826)
1,762,301
83,767
419.770
141,796
315,594
4191826
(452,826)
7,675,132
(63,122)
641,018
158,961
716,120
517,989
(110,410)
(174,538)
581,348
715,727
33,044
(143,704)
1,545,579
(220,881)
942,740
620,436
361,067
(293,243)
1,394,176
442,013
2,735,192
665,591
564,302
384,849
(45,230)
84,346
(56,371)
41,318
(23,758)
750,719
(51,294)
808,369
54,364
2,348,218
(574,918)
1,453,849
(122,670)
453,122
(229,743)
441,246
(222,505)
3,235,877
(647,110)
-638,845
(67,310)
448,646
(226,413)
1,507,106
(308,518)
(44,869)
641,280
(352,456)
2,154,127
830,760
(89,169)
774,700
(229,728)
548,667
(33,559)
27
.
Exhibit 5
Fiscal Year 2000
Hypothetical
Apportionment
1,789,391
NEBRASKA
1,746,583
Lincoln, NE
42,809
1,750,025
NEW HAMPSHIRE
Lowell, MA-NH
1,921
Manchester, NH
761,294
Nashua, NH
629,253
357,557
NEW JERSEY
1,243,427
Atlantic City, NJ
742,749
Vineland-Millville, NJ
500,678
1,697,177
NEW MEXICO
551,022
Las Cruces, NM
1,146,155
Santa Fe, NM
6,752,114
NEW YORK
1,761,932
Binghamton, NY
10,500
Danbury, CT-NY
902,639
Elmira, NY
362,575
Glens Falls, NY
770,414
Ithaca, NY
294,711
Newburgh, NY
1,444,411
Poughkeepsie, NY
55
Stamford, CT-NY
1,204,877
Utica-Rome, NY
7,695,187
NORTH CAROLINA
Asheville, NC
738,390
Burlington, NC
292,463
Gastonia, NC
433,536
Goldsboro, NC
226,384
Greensboro, NC
1,471,609
Greenville, NC
246,945
Hickory, NC
252,438
High Point, NC
663,196
Jacksonville, NC
398,240
Kannapolis, NC
292,637
Rocky Mount, NC
222,092
Wilmington, NC
610,595
Winston-Salem, NC
1,846,663
NORTH DAKOTA
1,708,434
Bismarck, ND
552,387
670,467
Grand Forks, ND-MN
485,580
OHIO
3,565,567
Hamilton, OH
548,523
99,023
Lima, OH
303,816
Mansfield, OH
434,539
Actual
2,394,728
(605,337)
2.291.136
(544,553)
iO3;592 . ( 6 0 , 7 8 4 )
2,908,063
(1,158,038)
5,952
(4,031)
1,219,106
(457,812)
974,879
(345,626)
708,126
(350,568)
2,203,395
(959,968)
1,588,141
(845,393)
615,253
(114,575)
1,199,868
497,309
(115,510)
666,532
‘612,818.
533,336
94,867
6,657,248
90,937
1,670,995
(12,149)
22,649
216,476
686,164
471,864
(109,289)
294,172
476,242
(323,704)
618,415
1,299,062
145,348
154
w
(206,826)
1,411,704
10,807,410
(3,112,222)
834,195
(95,805)
605,137
(312,674)
886,065
(452,529)
460,155
(233,771)
1,905,751
(434,143)
529,819
(282,873)
505,301
(252,863)
852,125
(188,930)
822,694
(424,454)
593,914
(301,278)
474,762
(252,671)
776,539
(165,944)
1,560,950
285,713
2,099,862
(391,428)
605,512
(53,125)
875,725
(205,258)
618,625
(133,046)
5,773,647
(2,208,080)
1 ,193,362
(644,839)
303,894
(204,870)
652,210
(348,394)
629,684
(195,144)
Exhibit 5
Fiscal Year 2000
Middletown, OH
Newark, OH
Parkersburg, WV-OH
Sharon, PA-OH
Springfield, OH
Wheeling, WV-OH
OKLAHOMA
Fort Smith, AR-OK
Lawton, OK
OREGON
Eugene-Springfield, OR
Longview, WA-OR
Medford, OR
Salem, OR
PENNSYLVANIA
Altoona, PA
Erie, PA
Johnstown, PA
Lancaster, PA
Monessen, PA
Pottstown, PA
Reading, PA
Sharon, PA-OH
State College, PA
Williamsport, PA
York, PA
PUERTO RICO
Aguadilla, PR
Arecibo, PR
Caguas, PR
Cayey, PR
Humacao, PR
Mayaguez, PR
Ponce, PR
Vega Baja-Manati, PR
RHODE ISLAND
Fall River, MA-RI
Newport, RI
SOUTH CAROLINA
Anderson, SC
Florence, SC
Myrtle Beach, SC
Rock Hill, SC
Spartanburg, SC
Hypothetical
Apportionment
492,519
783,166
33,838
24,061
580,361
164,387
101,333
418,732
7,729
411,004
6,413,731
3,064,163
5,538
662,366
2,681,663
10,466,545
.647,789
1,899,904
2,576
733,811
2,050,373
443,076
234,654
1,738,763
173,462
684,901
1,232
556,904
1,299,100
4,980,089
456,905
422,429
1,063,443
311,871
280,566
590,708
1,256,749
597,418
906,375
72,968
833,407
6,858,771
-200,621
3,777,982
762,364
228,385
838,823
Actual
820,501
(327,982)
499,922
283,244
74,027
(40,189)
48,815
(24,755)
949,098
(368,736)
341,450
(177,063)
(159,352)
260,685
898,637
(479,905)
15,765
(8,036)
(471,869)
882,872
4,686,368
1,727,363
2,205,976
858,188
14,671
(9,133)
681,748
(19,382)
897,690
1,783,973
12,250,999
(1,784,454)
836,913
(189,125)
2,152,942
(253,038)
7,375
(4,800)
771,765
(37,954)
1,946,538
103,836
529,730
(86,655)
(268,031)
502,685
2,272,243
(533,480)
351,927
(178,464)
732,444
(47,543)
2,558
(1,327)
613,984
(57,080)
(230,794)
1,529,894
11,317,331
(6,337,242)
990,114
(533,209)
925,138
(502,708)
2,422,805
(1,359,361)
(404,462)
716,333
619,973
(339,407)
(741,303)
1,332,Oll
2,964,123
(1,707,375)
1,346,835
(749,417)
720,380
185,995
165,142
(92,173)
555,238
278,169
3,050,730
3,808,041
410,299
(209,678)
422,024
3,355,958
442,572
319,792
469,916
(241,531)
819,167
19,656
29
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Tom Stickel, Manager of Fleet Maintenance
SUBJECT:
ACCEPT AND FILE STATUS REPORT ON THE INVESTIGATION OF
BIODIESEL AS AN INTERIM FUEL
I.
RECOMMENDED ACTION
This is a status report only, no action required at this time.
II.
III.
SUMMARY OF ISSUES
•
In January 2001, the Board of Directors selected the alternate fuel path in compliance
with regulations issued by the California Air Resources Board (CARB).
•
On May 23, 2001, the Board of Directors instructed staff to investigate the feasibility
of using biodiesel as an interim fuel to meet CARB requirements.
•
In June 2001, District staff reported to the Board of Directors their initial findings
regarding using biodiesel as an interim fuel.
•
District staff has had discussions with Bi-State Development Agency in St. Louis
MO, regarding their biodiesel testing program. Staff has also contacted the West
Coast supplier for biodiesel.
DISCUSSION
The January, 2001 decision by the METRO Board of Directors to pursue an alternate fuel path is
an irrevocable choice to comply with CARB regulations related to transit fleets. One of the
requirements of these regulations is the July 1, 2002 implementation deadline for the use of 15
parts per million (ppm) ultra low sulfur diesel fuel, “green diesel”. Use of “green diesel” helps
reduce exhaust emissions. The Board of Directors instructed staff to investigate the use of
biodiesel as a possible interim fuel to meet CARB regulations. Biodiesel is a blend of
methyl/ethyl ester-based oxygenates, derived from a variety of sources, primarily soy, and mixed
with petroleum diesel fuel.
Bi-State Development Agency in St. Louis, MO conducted tests using biodiesel in transit buses
in 1995-1996. The University of West Virginia provided technical support for the project,
employing dynamometer testing. Bi-State’s study found that biodiesel in concentrations above a
20% blend resulted in elevated levels of NOx emissions. Bi-State also found that subsidies paid
to soy producers were required to make the biodiesel price comparable to regular diesel fuel.
Those subsidies are not currently in effect.
Board of Directors
Page 2
The West Coast supplier of biodiesel has indicated that they are currently negotiating for
locations to store biodiesel in the San Jose/San Francisco Bay area. This may lessen some of the
additional transportation costs currently associated with the use of biodiesel.
Staff is also continuing discussions with the District’s contracted fuel vendor, Devco, for product
supply. Availability, distribution, transportation and price are all elements of concern for which
solutions have yet to be constructed.
Staff recommends that investigations continue to evaluate the feasibility of the use of biodiesel
as an interim fuel, including its potential for acceptable compliance with CARB regulations.
IV.
Pricing for 80/20 biodiesel remains at the same level as the June 2001 report, with an acquisition
cost of approximately thirty to forty percent more per gallon than METRO pays for regular
diesel.
V.
None
ATTACHMENTS
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Mark J. Dorfman, Assistant General Manager
SUBJECT:
CONSIDERATION OF DISTRICT POSITION ON ELIMINATION OF
CITY OF SANTA CRUZ BEACH SHUTTLE/BUS LANE
I.
RECOMMENDED ACTION
The purpose of this report is to request approval of a letter to the City of Santa Cruz
regarding the operation of the Beach Shuttle.
II.
III.
SUMMARY OF ISSUES
•
This year the City of Santa Cruz Transportation Commission approved a pilot project
to add a contraflow bike lane on Beach Street.
•
The addition of this lane requires that one lane of traffic be eliminated.
•
City staff has proposed that the exclusive lane currently utilized by the Beach Shuttle
and emergency vehicles be eliminated.
•
Implementation of this proposal was delayed until September to avoid any conflicts
this year with summer traffic, but the pilot program will last one year, impacting the
operation of the Beach Shuttle next year.
•
Staff has a proposed letter to the City of Santa Cruz regarding this proposal.
DISCUSSION
Earlier this year City of Santa Cruz Public Works staff brought forward a proposal to the City
Transportation Commission that would establish a one-year pilot project contaflow bike lane on
Beach Street. This connection is an integral part of bike commuting from the Eastside to the
Westside of Santa Cruz. The current routing works in one direction, but not the other. There is
no dispute that this is a necessary connection for bicyclists in the City.
One of the unintended impacts of this proposal was that one lane of traffic was eliminated from
Beach Street. City staff has proposed that it be the lane that is currently used for the Santa Cruz
Beach Shuttle. This proposal creates a major problem for the efficient operation of the Beach
Shuttle. City Public Works staff proposed a delay in the implementation of this pilot project to
September of this year. The recommendation was made to avoid conflicts with summer traffic
and to avoid the problems with the Beach Shuttle.
Board of Directors
Page 2
The delay in the implementation of the project delays the elimination of the shuttle lane. The
problem will resurface next summer. The project is scheduled to be considered by the Santa
Cruz City Council shortly. Staff is recommending that the District take a position that supports
the contraflow bike lane and the Beach Shuttle by removing a regular lane of traffic. This
position has the effect of making it more difficult to drive in the Beach area, and continuing the
Beach Shuttle exclusive lane access to the Beach area. In addition, it allows for the operation of
the Contraflow Bike Lane. The City should also consider other actions to further speed up the
efficient operation of the Beach Shuttle as well as increasing the number of buses used for the
shuttle to provide a convenient and easy system.
IV.
There is no financial impact from this proposal.
V.
ATTACHMENTS
Attachment A:
Beach Shuttle Ridership
Attachment B:
Proposed Letter
ATTACHMENT A
BEACH SHUTTLE RIDERSHIP
Date
2000
2001
5/26/01
1288
785
5/27/01
2286
998
5/28/01
878
620
6/2/01
1340
464
6/3/01
1194
766
6/9/01
446
575
6/10/01
376
419
6/16/01
380
559
6/17/01
463
649
6/23/01
879
931
6/24/01
634
608
6/30/01
651
753
7/1/01
1348
971
2000
2001
%
Cum
Cum Cum %
-39%
1288
785
-39%
-56%
3574
1783
-50%
-29%
4452
2403
-46%
-65%
5792
2867
-51%
-36%
6986
3633
-48%
29%
7432
4208
-43%
11%
7808
4627
-41%
47%
8188
5186
-37%
40%
8651
5835
-33%
6%
9530
6766
-29%
-4% 10164
7374
-27%
16% 10815
8127
-25%
-28% 12163
9098
-25%
ATTACHMENT B
July 20, 2001
Honorable Tim Fitzmaurice
Mayor
City of Santa Cruz
000
Dear Mayor Fitzmaurice:
It has come to the attention of the Board of Directors that the City of Santa Cruz is considering
the implementation of a demonstration contraflow bike lane in the beach area. As the Transit
District is involved in a partnership effort with the City of Santa Cruz for the operation of the
Santa Cruz Beach Shuttle, I wanted to convey to you the position of the Transit District
regarding this project. The Transit District fully supports the demonstration bike lane project, as
this connecting link is necessary to allow for commuting from the Eastside of Santa Cruz to the
Westside.
Our concern is with the continued successful operation of the Beach Shuttle. We are committed
to operating the program with the support of the City. Our Board has asked staff to look into the
procurement of a trolley to operate on this route to further make the service more attractive to
area visitors. The success of this program depends on our ability to operate the Beach Shuttle in
such a way as to make it a “more convenient” way to access the Beach. Having the exclusive
shuttle lane along Beach Street contributes to our efficient operation of this route. If your staff
cannot find an alternative to reducing the number of lanes, the District’s position is that one
general lane of traffic be reduced.
This approach will serve to further reduce the number of vehicles that can access the Beach area.
By keeping the exclusive lane for the Beach Shuttle, the bus will be able to move through this
area easier than the private cars. This will serve to reinforce the desirability of using the Beach
Shuttle. Further, it would be advisable to remove parking from other areas along the Beach
Shuttle routing to further facilitate the operation of the bus. This would have the positive impact
of having the bus ride by cars stuck in traffic, creating the incentive to ride the bus. Our staff is
willing to work with City staff to identify those bottleneck areas that slow down the operation of
the Beach Shuttle. We look forward to working with you to make alternative transportation a
real option in our community for our visitors.
Sincerely,
Sheryl Ainsworth
Chair
DATE:
August 10, 2001
TO:
Board of Directors
FROM:
Kim Chin, Manager of Planning and Marketing
SUBJECT:
CONSIDERATION OF SERVICE TO THE COUNTY FAIR FOR
SEPTEMBER 11-16, 2001.
NOTE: APPROVAL OF THIS ITEM IS NEEDED ON AUGUST 10.
I.
RECOMMENDED ACTION
Staff recommends that the Board authorize the operation of supplemental transit service to
the Fair as outlined in attachment A. Approval of this service is needed at the August 10
Board meeting, in order to get the service schedule into publicity provided by the Fair.
II.
III.
SUMMARY OF ISSUES
•
The District provides every-other-hour service to the Fairgrounds on Route 79 East
Lake on weekdays.
•
The District provides three trips to the Fairgrounds on weekends, at 11:09, 1:09 and
3:09.
•
Adding one weekday night trip that connects with Route 71 inbound to Santa Cruz
will enable people who are dependent on transit to stay for evening events.
•
Adding 7-8 hours of service on weekends will provide a reasonable level of
additional service.
•
The District will provide a booth at the fair, using staff and volunteers.
DISCUSSION
The District provides regular weekday service to the Fairgrounds on Route 79 East Lake. This
service is provided every other hour, arriving at the Fairgrounds at approximately: 15 after the
hour, on the “odd” hours from 7:15 a.m. through 7:15 p.m. Three regular trips on weekends are
provided.
For many years, the Fair paid the District for special shuttle service to the Fairgrounds.
However, six years ago, the Fair experienced increased costs, and had insufficient funds to
continue paying for transit service to the Fair. At that time, in order to provide a transit option to
the Fair, Metro implemented a supplemental schedule of service to the Fair. This level of service
was not meant to be comprehensive. Rather, it was geared to provide a level of service that
would enable the public to use transit service to enjoy the Fair, while minimizing costs
associated with the additional service.
Board of Directors
Page 2
Last year, however, the District provided eight hours of extra service on weekdays to the Fair on
a trial basis. However, this service carried an average of only 5.5 passengers per hour of service.
(The minimum standard for service of this type would be 20 passengers per hour.) Ridership
actually declined further each day that the service was operated, ending on Friday with only four
passengers per hour. Several trips ran completely empty. This additional weekday service was
budgeted at $1,540, in addition to the weekend service, which costs $1,200 (after passenger
revenues are deducted).
Staff therefore recommends reverting to the former schedule of supplementing regular service on
Route 79 to the Fair by providing one night weekday return trip from the Fair to Watsonville
Center, and 7-8 hours of service on weekends (one driver shift per weekend day).
Regular fares will be charged for this service.
There is one additional issue regarding the provision of a Metro exhibit at the Fair. In previous
years (with the exception of last year, when we experienced a shortage of buses) the District
stationed a Metro bus on the Fairgrounds as an exhibit, along with a table staffed by volunteers.
However, it has been difficult to staff the exhibit during the nighttime fair hours, and the bus was
subject to potential vandalism while it was unattended. This year, staff would like to substitute
an alternative-type vehicle, which is lockable, and is therefore less prone to damage.
Therefore, staff recommends that an alternative-type vehicle be used at the Fairgrounds this year.
Metro will provide an exhibit with displays, informational materials and souvenirs.
IV.
The cost of providing this service to the Fair will be $1,400, or $1,200 after passenger revenues
are deducted.
V.
ATTACHMENTS
Attachment A:
Fair Schedule and Transit Schedule
Attachment B:
Ridership for special Fair service, 2000.
KIM CHIN
Manager of Planning and Marketing
LSF/prf
ATTACHMENT A
Supplemental Transit Service
Regular Service
Arrives Fair
Supplemental Service
Departs Fair
Date
Fair Hours
September 11-14
12 noon to 11 p.m.
7:15 a.m., 9:15 a.m.,
11:15 a.m., 1:15 p.m.
3:15 p.m., 5:15 p.m.,
and 7: 15 p.m.
8:45 p.m.
September 15
10 a.m. to 11 p.m.
11:09 a.m, 1:09 a.m.,
and 3:09 p.m.
12:30 p.m.,1:30 p.m.,
2:30 p.m., 3:30 p.m.,
4:30 p.m., 5:30 p.m.,
6:30 p.m.,
7:30 p . m . *
September 16
10 a.m. to 11 p.m.
11:09 a.m., 1:09 p.m.,
and 3:09 a.m.
1:30
3:30
5:30
7:30
p.m., 2:30 p.m.,
p.m., 4:30 p.m.,
p.m., 6:30 p.m.,
p.m.*
Note: This service departs from Watsonville Transit Center on the hour every hour from noon to
7:00 p.m. Saturday, and 1:00 p.m. to 7:00 p.m. Sunday.
ATTACHMENT B
County Fair Shuttle Ridership, 2000
Date
9/12/00
9/13/00
9/14/00
9/l 5/00
9/l 6/00 (Sat.)
9/ 17/00 (Sun.)
Hours of Service Provided
8
8
8
8
8
7
Passengers
Per Hour
7
6
5
4
17
11
Total
Passengers
56
51
40
33
139
77
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Bryant J. Baehr, Manager of Operations
SUBJECT:
CONSIDERATION OF ADDITIONAL SERVICE TO THE BEACHFEST
EVENT
I.
RECOMMENDED ACTION
With no funding source identified, the staff recommendaton is to deny the Beachfest Santa
Cruz request.
II.
III.
SUMMARY OF ISSUES
•
On July 10, 2001 a letter was received from the Beachfest of Santa Cruz with Louis
Palau organizers concerning an event scheduled for September 22 – 23, 2001. This
event is scheduled to bring an estimated 20,000 to 35,000 visitors to the Santa Cruz
Boardwalk.
•
A meeting with Transit District staff was held on July 25, 2001 to discuss the
transportation needs and logistics of the event.
•
Two (2) service plans, using revised participant numbers, were developed with costs
for transportation services ranging from $44,299.60 to $80,507.20 for the two (2) day
event.
•
A letter was received from the Beachfest organizers on August 02, 2001 requesting
that the Board of Directors consider two (2) options. They are: establishing a charge
per passenger instead of billing the Beachfest event or running the Beach Shuttle the
weekend of September 22 – 23, 2001.
DISCUSSION
On July 10, 2001 a letter was received from Mr. Robert H. Trempert, Festival Director for
Beachfest Santa Cruz with Luis Palau. This event, scheduled for the weekend of September 22 –
23, 2001 is scheduled to bring 20,000 to 35,000 residents / visitors to the Santa Cruz Boardwalk.
The event is scheduled from 11:00am to 9:45pm on September 22 and 11:00am to 6:45pm on
September 23, 2001.
A meeting with Joaquin Vargas, Assistant Festival Director was held on July 25, 2001. At that
meeting Mr. Vargas provided staff with a list of parking locations and the number of
participants, which was submitted to the Santa Cruz City Council, expected at each location.
Board of Directors
Page 2
Location
General Parking around the Beach area
Depot area
County Building
Natural Bridges area
Area Churches
*Cabrillo College
*Skypark / Scotts Valley
*Harvey West area
# of participants
5,000
1,500
3,000
2,000
1,500
3,000
2,000
2,000
*Transit District bus service requested
Mr. Vargas stated that the other proposed locations would be handled by school buses, church
vans and car pools. At the meeting on July 25, 2001 participant estimates, which would
potentially involve the Transit District, were revised in the following manner:
Location
Cabrillo College
Skypark / Scotts Valley
Harvey West area
# of participants
1,500
1,200
1,000
Two service plans were developed to serve the Cabrillo College, Skypark / Scotts Valley and
Harvey West area. They are:
Service Plan 1
Transport festival participants from Cabrillo College, Skypark / Scotts Valley and Harvey West
parking locations gradually throughout the day to the Boardwalk. At 9:45pm on September 22
and 6:45pm on September 23 transport all festival participants that parked at Cabrillo College
and Skypark / Scotts Valley from the Boardwalk at one time. Participants that parked in the
Harvey West area would be shuttled to their cars over a period of 1.5 hours.
Cost development:
Location
# of participants
1,500
1,200
# of participants per
bus (based on
participants bring
blankets, coolers and
other items)
40
40
Cabrillo College
Skypark / Scotts
Valley
Harvey West area
Buses needed
37
30
1,000
40
10
Board of Directors
Page 3
Total buses needed for Service Plan 1 = 77
Additional Supervisors needed = 2
Seventy-seven (77) buses, eight (8) hours per day, at a billing rate of sixty-seven ($67)* per hour
equates to a cost of $41,272.00 per day. Two (2) additional supervisors at ten (10) hours per day
at a billing rate of forty-one dollars and fifty-eight cents ($41.58) equates to $831.60. Potential
revenue received by festival participants estimated at one thousand eight hundred and fifty
dollars ($1,850.00)*.
*Billing rate is an overtime rate for bus operators. Bus Operators used for this service
would be guaranteed eight (8) hours of pay at an overtime rate. The revenue estimate is
based on a farebox rate of 50% of the estimated participants. It is assumed that some of
the participants will be under 46” (free ride) and some will be regular transit customers
and have a monthly pass.
Total Costs for Plan 1
Bus Cost
Supervisor cost
Potential revenue
Cost per day
Cost for the event
$41,272.00
$831.60
($1,850.00)
$40,253.60
$80,507.20
Service Plan 2
Transport festival participants from Cabrillo College, Skypark / Scotts Valley and Harvey West
parking locations gradually throughout the day to the Boardwalk. At 9:45pm on September 22
and 6:45pm on September 23 transport one-half (1/2) of the festival participants that parked at
Cabrillo College and Skypark / Scotts Valley from the Boardwalk and the other half one (1) hour
later. Participants that parked in the Harvey West area would be shuttled to their cars over a
period of 1.5 hours.
Cost development:
Location
# of participants
1,500
1,200
# of participants per
bus (based on
participants bring
blankets, coolers and
other items)
40
40
Cabrillo College
Skypark / Scotts
Valley
Harvey West area
Buses needed
19
15
1,000
40
10
Board of Directors
Page 4
Total buses needed for Service Plan 2 = 44
Additional Supervisor needed = 1
Forty-four (44) buses, eight (8) hours per day, at a billing rate of sixty-seven ($67)* per hour
equates to a cost of $23,584.00 per day. One (1) additional supervisor at ten (10) hours per day at
a billing rate of forty-one dollars and fifty-eight cents ($41.58) equates to $415.80. Potential
revenue received by festival participants estimated at one thousand eight hundred and fifty
dollars ($1,850.00)*.
*Billing rate is an overtime rate for bus operators. Bus Operators used for this service
would be guaranteed eight (8) hours of pay at an overtime rate. The revenue estimate is
based on a farebox rate of 50% of the estimated participants. It is assumed that some of
the participants will be under 46” (free ride) and some be regular transit customers and
have a monthly pass.
Total Costs for Plan 2
Bus Cost
Supervisor cost
Potential revenue
Cost per day
Cost for the event
$23,584.00
$415.80
($1,850.00)
$22,149.80
$44,299.60
On August 02, 2001 a letter was received from the Beachfest organizers asking two (2)
questions. They are:
1. Would it be possible for the District to establish a charge per passenger for the service
instead of charging Beachfest Santa Cruz for the transportation?
2. Would it be possible to extend the Beach Shuttle through the weekend of September 22 –
23 instead of ending it on September 03, 2001?
The Transit District is prohibited from charging customers more than the published fare. Asking
customers to pay more for a special service would not be allowed under federal guidelines.
The costs for question 2 are as follows:
Beach Shuttle service hours of operation for the two (2) day event = 42.4. Cost per hour = $67
per hour (this would be at an overtime rate because the service could not be incorporated in the
regular bid) with an overall cost of $2,840.80. The City of Santa Cruz funds a portion of the
service with the Transit District paying 23%. There is no revenue offset to cost because the
Beach Shuttle is a free service. Beach shuttle service would not provide enough customer
capacity to be successful.
Board of Directors
Page 5
Summary
Service plan 1 presents a logistical challenge. Seventy-seven (77) bus operators would be
needed. It is unclear as to whether the Operations Department could get seventy-seven (77) bus
operators to volunteer to work overtime for two (2) days. Service Plan 2 is less of a logistical
challenge, however, forty-four (44) bus operators would need to volunteer for overtime work for
two (2) days. The Beach Shuttle requires three (3) bus operators per day to operate. The labor
agreement with the United Transportation Union - Local 23 does not allow for mandatory
overtime.
IV.
Service Plan 1 (for the two (2) day event) will cost $80,507.20 and Service Plan 2 will cost
$44,299.60 for the two (2) day event. To extend the Beach Shuttle for the weekend of September
22 – 23 the cost would be $2,840.80. No funding source for any of the services listed has been
identified. Beachfest Santa Cruz, according to their website, has established a budget of
$991,352 for the September 22 – 23, 2001 event
V.
ATTACHMENTS
Attachment A:
Letter from Robert H. Trempert received on July 10, 2001
Attachment B:
Letter from Robert H. Trempert received on August 02, 2001
\ S A N T A
Santa Cruz Metro
Attn: Board of Directors
370 Encinal, Suite 100
Dear Board of Directors:
We are excited about having a large event like Beachfest come to our
community on September 22 and 23. Many people and businesses are getting
involved to make this a very successful community event. We have over 100
churches from this county alone that are working together to make this event
possible.
Unlike many other festivals, Beachfest will have free admission, and no offerings
will be taken at the event. All funds are raised before the event from individuals,
corporations, and churches.
We would like for the Metro Board to also get involved in this large festival. As
you can imagine, arranging the transportation of the expected large crowds is a
logistical challenge. The total attendance for each day will probably be between
20,000 and 35,000. We have arranged parking in various areas around Santa
Cruz, and are estimating that there will be a need to transport to the Beachfest
site by the Boardwalk approximately 15,000 people from various locations
where the Metro Board already has service. We would need the Metro Board to
expand their routes and to add buses at certain peak times on routes already
established, if that is at all possible. The specific details will be worked out
with the Metro Board at a later date as required.
Joaquin Vargas, Associate Festival Director, and Jerry Powers, Chairperson
of the Operations Committee, will be in contact with you throughout the
preparation. Thank you in advance for any consideration and help that you
might give us.
Sincerely,
Robert H. Trempert
Festival Coordinator
u
1255 41 st Ave . Copitolo, C A 95010 - - PO Box 2587 * Santa Cruz, CA 95063
ph 8 3 1 . 4 7 7 . 7 8 8 3 . fox 831.477.7893 - . maim 8eachfestsantacruz@palau.org * www.Beachfest.org
CRUZ&j
August 2,200l
Brian Beher
1200 River Street
Dear Mr. Beher:
Thank you for your willingness to help us with the major problem of transportation for the
Beachfest event on September 22 and 23.
As you know, Beachfest is a community event with no charge to the public. We are endeavoring
to raise the necessary funds for this event, but it is obvious that we did not plan on a large
enough budget for transportation. As a result, we do not have available the funds you would
require for providing the necessary shuttle service from and to the parking areas we have
secured. With that in mind, I would like to request two things from the Metropolitan Transit
District:
1. Would it be possible for you to establish a charge per passenger for your service instead
of charging Beachfest Santa Cruz for this transportation?
2. Would it also be possible for you to extend the beach shuttle through the weekend of
September 22 and 23 instead of ending that service on Friday as currently scheduled?
Anything that you can do for us in these two areas would be very much appreciated. It is
exciting to see the various segments of our community coming together to make this community
event a success.
Sincerely,
Rev. Robert H. Trempert, Ph.D.
Pastor of Neighborhood Church and Festival Coordinator
1255 41 st Ave l Capitola, CA 95010 l l PO Box 2587 l Santa Cruz, CA 95063
l
www.Beachfest.org
& 831.477.7883 l iar 831.477.7893 l e md BeachfestSantaCruzQpalau.org
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
SUBJECT:
CONSIDER AMENDING DISTRICT BYLAWS TO SET ALTERNATE
MEETING LOCATIONS FOR THE REGULAR BOARD MEETINGS
I.
RECOMMENDED ACTION
Direct staff to schedule at least one annual special meeting at each of the City Council
Chambers of Watsonville, Capitola, and Scotts Valley to discuss relevant and timely local
issues.
II.
III.
SUMMARY OF ISSUES
•
Director Rafael Lopez suggested that it might be helpful to alternate the meeting
locations to include the Watsonville City Council Chambers, as well as other meeting
locations, in order to allow people from throughout the County of Santa Cruz greater
access to the Board of Directors.
•
Both MUG and MASTF Advisory Groups reported that they preferred to keep the
present meeting locations for regular Board Meetings.
•
The Board of Directors meeting held on the third Friday of the month will be
televised commencing in July.
DISCUSSION
The Santa Cruz Metropolitan Transit District’s enabling statute provides that the Board of
Directors shall establish rules for its proceedings (Public Utilities Code Section 98132).
Towards this end, the Board of Directors has put into place Bylaws, which set forth rules
for its meetings.
Government Code §54954 requires that legislative bodies of local agencies provide by
ordinance, resolution, or bylaws or by whatever other rule is required for the conduct of
business by that body, the time and place for holding regular meetings.
Currently, the regular Board meeting held on the second Friday of the month which is
held in a workshop format is located at the Metro’s administrative offices in Santa Cruz.
The meeting held on the third Friday is at the Santa Cruz City Council Chambers. Metro
has budgeted sufficient funds to televise this meeting for the fiscal year 01-02.
F:\users\ADMIN\filesyst\B\BOD\Board Reports\2001\08\BoardMtgLocations.doc
Board of Directors
Page 2
At an earlier Board meeting, Director Rafael Lopez suggested that it might be helpful to
schedule the Board meetings at alternate meeting locations such as the Watsonville City
Council Chambers, or the Capitola or Scotts Valley City Council Chambers. It was
suggested that moving the meeting site to different locations might enable people from
different parts of the county greater access to the Board of Directors.
Both MUG and MASTF considered this issue and recommended that the regular
meetings remain in Santa Cruz at their current times and places.
Consideration should be given, however, to set annual special meetings at each of the
City Council Chambers of Watsonville, Capitola and Scotts Valley, in order to discuss
relevant and timely local issues. This can be done without amending the Bylaws and as
relevant local issues arise.
None
IV.
ATTACHMENTS
None
F:\users\ADMIN\filesyst\B\BOD\Board Reports\2001\08\BoardMtgLocations.doc
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
Mark Dorfman, Assistant General manager
SUBJECT:
CONSIDERATION OF SHUTTLE SERVICE FOR THE CAPITOLA ART
AND WINE FESTIVAL
I.
RECOMMENDED ACTION
The Board of Directors approve the request from the City of Capitola for the provision of a
Shuttle Service for the Capitola Art and Wine Festival, with 77% of the cost to be paid for
by the City of Capitola.
II.
SUMMARY OF ISSUES
•
•
•
•
•
III.
On September 15 & 16, 2001 the Capitola Art and Wine Festival will be held.
Traditionally, parking capacity for the Capitola Art and Wine Festival has been
problematic.
Last month the Capitola Chamber of Commerce requested Metro to provide 2 buses
to provide shuttle services for the Art and Wine Festival on September 16 & 17, the
Board of Directors denied this request.
The cost to Metro to provide the requested service as provided last year is estimated
at $2,814. An additional bus would add $1,407 to the cost.
This request is from the City of Capitola to provide this service.
DISCUSSION
On July 26, 2001, the City of Capitola transmitted a letter to the District requesting shuttle
service for the Capitola Art and Wine Festival. The Festival is scheduled for September 15 &
16, 2000. It is anticipated that 30,000 people will attend the Art and Wine Festival. In previous
years, parking for the Art and Wine Festival has been problematic, and last year the District
provided shuttle service to the City of Capitola for the festival. The City is once again requesting
the provision of 2 full size accessible buses to be used for shuttle service from the Bank of
America parking lot on 41st Avenue to Stockton Avenue in the Capitola Village. The cost to
provide the service requested by the Capitola Chamber of Commerce is estimated to be
approximately $2,814. Staff feels that the service would operate better and provide more reliable
service if there were three buses used on the shuttle. The cost impact of three buses is an
additional $1,407, or $4,221. In addition, the shuttle would operate better is there are delineated
drop-off and boarding locations that are well marked and separate from each other. Further, the
boarding area should be set up to allow for an orderly queue onto the buses. The City and/or the
Chamber should be required to make these arrangements for the operation of the shuttle.
Board of Directors
Page 2
Metro has operated free shuttle services in the past and has always limited its participation to
23% of the cost. This has been done with the City of Watsonville, the City of Santa Cruz, and
last year with the City of Capitola.
It is recommended that the Board authorize staff to work with the City of Capitola to provide this
service subject to a limitation that the District not provide more than 23% of the cost for the
service.
IV.
The cost to provide the Shuttle Service requested by the Capitola Chamber of Commerce for the
Art and Wine Festival is estimated at $2,814 for 2 buses or $4,221 for 3 buses, the District share
would not exceed 23% of the total cost.
V.
ATTACHMENTS
Attachment A: Request Letter; City of Capitola
I:\users\markd\winword\BOARD\2001\Board Letters\01-08 Capitola Shuttle.doc
4 20 ZAPIT0L.A AVENUE
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July 26, 2001
Mr. Les White
370 Encinal Street
Subject: Art & Wine Festival Transportation Request
Dear Mr. White:
The City, in partnership with the Capitola Chamber of Commerce, is now planning for
the 19’h annual Capitola Art & Wine Festival to be held September 15 and 16, 2001.
More than 30,000 people are expected to attend and parking is very limited. Santa Cruz
Metropolitan Transit District has been very gracious in the past and has contracted with
the City to provide high capacity handicapped accessible buses to assist in shuttling
people to the event from remote parking sites.
In the past we have used two forty-one seat buses shuttling from the 41” Ave. Bank of
America parking lot to Stockton Ave. in the Capitola Village on both days of the Festival.
The times of service would be from 9:30 a.m. to 9:00 p.m. on Saturday and from 9:30
a.m. to 7:00 p.m. on Sunday. We would also like to provide signage for the buses that
would advertise the “Free Shuttle Service”.
The City would contract with the District for these services. Please put process this
request at your earliest convenience. In the meantime, please advise me of your rates so
that we may accommodate them in the event budget.
Thank you for your past cooperation in this event, and if you have any questions please
call.
Richard Hill
City Manager
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.:
DATE:
August 17,200l
TO:
Board of Directors
FROM:
Tom Stickel, Manager of Fleet Maintenance
SUBJECT:
CONSIDER AMENDING THE TERM OF THE CONTRACT FOR
PAIGE’S SECURITY SERVICES
I.
RECOMMENDED ACTION
II.
SUMMARY OF ISSUES
III.
l
The District has a contract (#99-30) with Paige’s Security Services, Inc. for
uniformed security guard services.
l
The specifications contained in the District’s Request for Proposals (RFP) had
specified a contract term of three years with an option to renew two additional oneyear periods.
l
The contract was written for a one-year agreement with the option to extend four
additional one-year periods in error.
l
District staff wants to amend the contract to reflect the terms as specified in the
original RFP.
l
Paige’s Security Services, Inc. has indicated that they are interested in amending the
term of the contract to the term as specified in the original RFP.
DISCUSSION
The District’s contract with Paige’s Security Services, Inc. for uniformed security guard services
is due to expire on August 3 1,200l. The specifications, as contained in the District’s RFP for
Security Guard Services, had specified a contract term of three years with an option to renew two
additional one-year periods. The contract was written for a one-year agreement with the option to
extend four additional one-year periods in error. Paige’s Security Services, Inc. has provided
excellent service under this contract. Paige’s Security Services, Inc. has also reviewed the
contract and has indicated their desire to amend the contract term to that of the original RFP.
Based on contractor’s performance and as allowed in the contract, an increase in compensation
for subsequent years of the contract shall not exceed the Consumers Price Index (CPI) of the San
Francisco Bay Area for the ending quarter. The current CPI lists a increase of 6.6% for the
quarter ending June of 2001. It is recommended that the Board of Directors authorize the General
Board of Directors
Page 2
Manager to execute an amendment to the contract with Paige’s Security Services, Inc. to amend
the contract term.
IV.
Funds are available in the Operations budget for this amendment.
V.
ATTACHMENTS
Attachment A: Letter from Paige’s Security Services, Inc.
Paige’s Security “Services, Inc.
3074 Del Monte Blvd.
Marina, CA 93933
Tel: (831) 384-3271
Fax: (831) 384-1380
Mr. Lloyd Longnecker, District Buyer
120 Du Bois Street
Santa Cruz, CA ‘95060
Attachment A
Subject: Contract for Security Services (99-30)
Dear Mr. Longnecker,
Paige’s Security Services, Inc.
facsimile regarding same of 08/O
r letter dated 06/27/2001 and your
oncurrencc that the original contract
while the actual
contract documr?
al contract as you
r partnership in this
ervices, Inc. All of
our information
accordance with th
being performed in
ur performance. We
he duration of this
contract.
ection from the
performance and that this increase’
Price Index. We are aware that this a
the originally proposed three-year ba
inadvertently written for only a one-year
the published Bay Area Consumer
ormally would only go into effect after
d. However, the original contract was
ase period. Additionally, as you may be
aware, Paige’s Security Services, Inc. incurred major increases in its projected labor cost
upon the inception of this contract due to specific employee retention obstacles created
by the outgoing Security Services contractor, “First Alarm”. We therefore respectfully
request that in addition to changing the length of the base contract period from one year
to three years that you also consider a reasonable adjustment in the pricing for this
contract upon the completion of each full year, not to exceed the Bay Area Consumer
Price Index as referenced in the original Request for Proposal on Page 111-5, fourth
bulleted item.
‘
August 1, 2001 ‘I
Mr. Lloyd Longnecker, District Buyer
Contract for Security Services (99-30)
Page 2 of 2
Based on this request, the following adjustments are proposed for year 2 of this contract
as the result of a Bay Area CPI of 6.6% (see attached CPI documentation):
Proposed Billing Rate and Wane Rates for Year 2 of Cp~trclct No. 99-30
C0ntru1ct
Labor /Billing
Category
Guard
Supervisor
Cur-rerlt
Billing
Rate
$15.68
$18.00
Proposed
Billirrg
Rate
$16.72
$19.19
Curt-ent
Miriirnurn
Wage Rate
$9.00
$10.50
Proposed
A4iniwwn
Wage Rate
$9.59
$11.19
Please, bear in mind that the actual average wage and benefit compensation paid to the
security officers by Paige’s Security Services, Inc. still far exceeds the above indicated
proposed minimum wage rates for Year 2 of this contract. The average wages paid to the
Security Officers at present are approximately $10.25 per hour with a health benefit cost
of $1.84 per hour compared against the originally budgeted health benefit cost of $1.39
per hour.
I hope that the enclosed information meets your requirements. If you have any questions
regarding the enclosed, please do not hesitate to contact me at your earliest convenience.
We are looking forward to continuing the successful relationship formed during the past
year and to providing the Santa Cruz Metropolitan Transit District with continued quality
Security Services for the remainder of this contract and beyond.
Sincerely,
Enclosure (1)
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
SUBJECt:
CONSIDERATION OF ISSUES RELATING TO THE SERVICE AREA
SERVED BY ADA PARATRANSIT
I.
RECOMMENDED ACTION
Staff recommends that the Board consider issues related to the service area served by ADA
paratransit.
II.
SUMMARY OF ISSUES
•
The Americans with Disabilities Act (ADA) of 1990 requires public transit systems to
provide complementary paratransit services to eligible passengers. Paratransit services
are complementary to fixed-route operations in that they operate within a pre-established
corridor around bus routes, and with similar days and times of service.
•
The ADA Plan identifies the METRO Paratransit service area generally to be a 3/4 mile
corridor on each side of fixed-routes excluding the Highway 17 commuter service.
•
In addition, the ADA Plan also identifies paratransit service to be available within a 1
1/2-mile corridor of the fixed-routes that operate in five rural areas including Corralitos,
Old San Jose Road, Branciforte Road, Glen Canyon Road and Lakeview Road.
•
During the Comprehensive Operational and Financial Audit (COFA) of ADA paratransit
services, it was noted that they were several instances in the past where ADA services
operated by Lift Line and the taxi subcontractors picked up and/or dropped off
passengers outside the designated ADA service area.
•
As METRO moves forward to develop the Policies and Procedures for operating ADA
paratransit in a new contract, it is timely for the Board to consider these issues and
provide direction.
III.
DISCUSSION
Current Situation
METRO operates a variety of fixed-route services within its service area. These include routes
that serve the urban core areas, rural areas as well as commuter routes that carry passengers on
Highway 17 into Santa Clara County. The majority or approximately 80% of the county’s
population live within the fixed-route service area.
Board of Directors
Page 2
The District’s ADA plan identifies the paratransit service area to be within 3/4 mile of each
fixed-route (excluding commuter service) and within 1 1/2 mile of five rural areas that have low
population density. These five areas are:
•
•
•
•
•
Corralitos (served by fixed-route 72)
Old San Jose Road (served by fixed-route 60)
Branciforte (served by fixed-route 8, 9)
Glen Canyon Road (formerly served by fixed-route 24)
Lakeview Road (served by fixed-route 79)
The District held a number of public meetings in the early 1990’s to establish the width of the
ADA Service Corridor. On December 18, 1991, input was received from Lift Line and CCCIL
that it would be desirable to include these five areas into the ADA service area. Lift Line and
CCCIL representatives indicated that they were aware of disabled residents who lived in those
areas, and that these areas were approximately 1 1/2 miles from fixed-routes that operated at that
time. METRO’s response at that time was to include those locations within the ADA service
area. An excerpt of the meeting minutes is included as an attachment.
In addition, complementary paratransit service is also provided to Big Basin State Park (served
by fixed-route 35) during the spring, summer and fall months (weekends only) when fixed-route
service is available.
Of the five paratransit areas that have low population density, all with the exception of Glen
Canyon Road have a current fixed-route operating within 1 1/2 mile. In September of 1990, the
District deleted Route 24 that served Glen Canyon Road due to low ridership. However, no
adjustment was made at that time to the ADA service area to complement the reduction in fixedroute service.
The Americans with Disabilities Act of 1990 requires that transit districts establish a minimum
service area corridor of 3/4 mile of fixed-routes. Transit districts are permitted to expand that
corridor to 1 1/2 miles of each currently operating fixed-route.
Trip Demand Impact Analysis
In considering METRO’s ADA service area relative to the fixed-route system, it is helpful to
understand the potential impact to registered passengers and METRO if adjustments are being
contemplated. In FY 00/01, Lift Line reported that a total of 22 registered ADA passengers
living in the five exception locations took a total of 984 trips that had origins or destinations in
those areas. Attached are maps that show the ADA service area computed by the Trapeze
scheduling system, and an origin and destination for a passenger who had taken past ADA trips
outside the ADA service area.
Under the terms of our contract, METRO compensates Lift Line for trips completed by the
agency based on a uniform per trip fee of $22.97. In addition, Lift Line subcontracts with Santa
Cruz Transportation and Courtesy Cab to operate taxi trips based on a mileage rate plus a flag
drop fee ($2.25 per mile plus $3.25 for SCT and $2 per mile plus $3 for Courtesy Cab). The taxi
companies are compensated on actual mileages that they turn in for each trip. The actual
mileages that are submitted may differ from the estimated mileage computed by the Trapeze
Board of Directors
Page 3
scheduling system if the driver does not take the most direct route. The estimated mileage
computed by Trapeze is the most direct route from the pick-up point to the drop-off point.
An attachment shows estimated mileages and costs for the 22 passengers who live in the
exception areas. This information is for FY 00/01 and for trips with origins or destinations in the
1 1/2-mile exception areas. In the Comprehensive Operational and Financial Audit (COFA) of
paratransit services, the consultants found instances in which the mileages reported by the taxi
companies for ADA trips exceeded the estimated mileage computed by Trapeze. It is possible
that the actual taxi mileages and therefore costs for providing these trips in and out of the
exception areas would be higher than the estimated FY 00/01 total of $16,486.63.
In the last three months, Lift Line has initiated a reconciliation process with Courtesy Cab in
which scheduled and actual mileages are compared. This allows Lift Line as the broker to
monitor actual mileages to ensure that they are within an acceptable margin. Lift Line has
indicated that this procedure is in the process of being implemented with Santa Cruz
Transportation. The Request for Proposals (RFP) for Paratransit Operations that is being
developed and due for release in September will contain specific requirements for a
comprehensive trip reconciliation process for ensuring that service is being delivered and costed
appropriately.
This trip analysis is based on the current number of registrants in the system. During the
Recertification process due to start next year, ADA passengers in the exception areas will be reevaluated to determine their eligibility. It is possible that some of the ADA passengers in the
exception areas may be found ineligible for service.
Key Considerations
During the public meetings with the community on the Comprehensive Operational and
Financial Audit (COFA) of paratransit services and Recertification, input was received regarding
the ADA service area. In addition, the MASTF Chair of Paratransit Services has indicated
support for limiting paratransit trips for both origins and destinations to the ADA service area,
and that these standards are applied uniformly and consistently to all eligible passengers. The
Chair has also identified several issues and questions relating to the ADA service area for
clarification (Copy of e-mail attached).
The following is a summary of the key issues and considerations:
Key Issue
Present Situation
Considerations
1. Definition of ADA Service
Area
Confusion over boundaries.
Communicate ADA service
area boundaries more clearly
through informational
materials, recertification
interviews, customer service,
paratransit operators,
community outreach.
2. Distance Criteria -- 3/4
3/4 mile for majority of fixed-
A. Review present Trapeze
Board of Directors
Page 4
mile or 1 1/2-mile corridor for
ADA service area?
routes, 1 1/2 mile for five
exceptions.
B.
C.
1.
2.
3.
3. Service Span Criteria -should paratransit operate
same days and hours that
current fixed-routes operates?
Some paratransit service
operated outside fixed-route
service span.
scheduling database to
ensure accuracy of present
corridors.
Identify major
origins/destinations
outside 3/4 mile or 1 1/2mile corridor.
ADA service area Options
3/4 mile for the entire
system.
3/4 mile for the entire
system, and evaluate
feasibility of using TDA
funds for out-of-service
area trips.
3/4 mile for urban core
and 1 1/2 mile for 5
exceptions (No Change -present system).
ADA Service Span Options
1. Operate paratransit outside
fixed-route service span
(present system).
2. Operate paratransit same
days and hours as fixedroute.
Case Study -- Hampton Roads Transit
Hampton Roads Transit (HRT) in Hampton, Virginia operated ADA paratransit outside its 3/4
mile designated service area for many years. As HRT attempted to serve approximately 3,500
passengers outside the 3/4-mile corridor, it sometimes was unable to serve the 9,000 passengers
who wanted to take trips within the 3/4-mile boundaries. The state Department for Rights of
Virginians with Disabilities threatened to sue HRT for defaulting on its obligation to provide
trips within the minimum ADA service area.
HRT’s commission has unanimously approved a plan to restrict ADA service to only those who
are eligible by federal law. In addition, eligible rides must have origins and destinations within
3/4 mile of a fixed-route service. The surrounding communities could choose to broaden the 3/4mile rule, but that would require additional funding from the component cities. However, the
component cities have indicated that are unable to come up with additional funding because they
are they are not able to sustain their fixed-route service and are contemplating service cuts.
Copies of articles relating HRT’s ADA service area issues are attached.
Board of Directors
Page 5
Trapeze Automated Reservations and Scheduling
Currently, Lift Line uses a computerized trip reservation and scheduling system called Trapeze
to book and assign paratransit trips. Trapeze utilizes a series of polygons which determines if the
requested trip is eligible relative to a variety of operational criteria such as the ADA service area,
days and times of service. If the requested trip is ineligible, the trip is denied.
Lift Line has indicated that in the past, this function was not fully operational, and that some
trips were assigned in which the scheduler compared the origin and destination to a physical
map. However, Lift Line has also indicated that the polygon function is now fully activated and
that Trapeze is now booking and assigning trips based on the computerized database.
It is anticipated that the District will retain the use of the Trapeze computerized reservation and
scheduling software. The Request for Proposals for Paratransit Operations will contain
specifications that will require the successful bidder to operate service based on Board approved
service area standards.
Trapeze allows users to designate the ADA service area in two ways. The first method involves
importing the fixed-route system into the database and then requesting the system software to
automatically "draw" the ADA service area and corridors. The second method is to manually
"draw" the ADA service area and corridors for each route. Both methods allow users to "flex"
the corridors for origins and destinations that may be slightly outside the 3/4-mile or 1 1/2 mile
criteria.
IV.
None at this time.
V.
ATTACHMENTS
A. Minutes of the Paratransit Service Steering Committee Meeting, December 18, 1991
(Excerpt)
B. Area Detail Maps for ADA Service Area with 1 1/2 mile Corridors
C. Email from Pat Spence, MASTF Chair of Paratransit Services
D. Case Study -- Hampton Roads Transit (HRT)
E. Estimated Costs and Mileages for ADA trips in/out of the five exception areas
j$?MALt8r[> aIIiQA&l
$‘y~if-L~ L.&/A k 9, lz/& ATTAc-NT A
”
duration trips, for example, from the .West side of Santa
Cruz to the University.
C.
Jerrold Clark stated that perhaps a zone system could be
established to define whether a direct paratransit trip or
transfer trip to fixed route transit would be preferable.
d.
Mike Molesky commented that the nature of the disability is
a factor.
The ability of a transit driver to provide
services on a fixed route could be a determining criteria
and whether or not a paratransit vehicle would be assigned.
e.
Greg Roubal commented that fatigue is also an issue, noting
that for some passengers the need to transfer may fatigue
the passenger and therefore, make fixed route transferring
inaccessible.
f.
Marion Kaufman commented that she was aware of a demand for
chemotherapy trips on a daily basis for a period of two
weeks for many persons suffering from cancer. She asked
whether or not these trips
would be eligible. Mr.
Galloway commented that a system in full compliance with
ADA paratransit requirements would provide daily trips for
such clients. However, he indicated that there may initial
constraints established by the District for the first
phases of implementation of the program.
Mr.
Galloway noted that the minimum requirement for service
3/4 of a mile from existing routes, however, the District
expand services up to 1 l/2 miles from District routes.
following comments were received.
a.
was
can
The
Greg Roubal stated that the 3/4 mile service level is
acceptable initially and if there is an additional demand,
the District should expand the service area.
Clay Kempf stated that as a result of the Paratransit
Conference, he was under the impression that the issues
were relatively clear cut. That most of the. District's
population lived within 3/4 mile of the District routes
with the exception of persons residing on Branciforte
Drive, Glen Canyon Road area, Old San Jose Road and
Corralitos.
---p c*
Liz Sparks commented that she was aware of disabled
residents who lived on the Lakeview area in Watsonville and
that this area should also be served. She also stated that
publicity for the program should stress that nothing is
etched in stone and that the District may amend its initial
plan at anytime in the future to expand services if
required.
VII-26
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\
ATTCEMENT C
1
June lo,2001
Emily Reilly and Tim Fitzmaurice
I am sending this note to Emily’s email because I have her address and not Mr. Fitzmaurice’s. I would
appreciate it if you would forward this to him.
Thought’s on the service area:
l
The service area needs be accurately stated in the Policies and Procedures to be written by
Multisystems and due for presentation to the Board at the August 10th workshop.
l
The service area now is poorly defined.
1. As a lay person reading the current service areas, there are too many things that are open to
individual interpretation and therefore a source for future conflict for potential passengers.
2. Will the service area be redefined each time a new fixed route is added or removed?
3. Is the service area only off the named street or “as the crow flies” for 3/4 mile in any direction
even if off another street within the 3/4 mile area?
4. There is no description as to the location of streets that have multiple names in the County; e.g.
there are 4 -Lakeview Drives. 1 -Lakeview Avenue, and 1 Lakeview Road.
Lakeview Road
1. Lakeview Road, Watsonville is now served by route 79 from Highway 129 to College Road.
2. If Lakeview Road or any of the current exceptions were retained, would service be required for
the entire length of the road for a 1 l/2 mile corridor each side of the road?
5. For Lakeview Road this would be for 1 l/2 miles around its entire length through and including
Carlton Road making it a large area to be served by paratransit.
Branciforte, Glen Canvon
1. The same is true for the Branciforte, Glen Canyon service area. How far up these two roadways
does the service area include? These are long roadways and a portion of the 1 l/2 mile of Glen
Canyon area may come close to the Highway 17 express area that is now excluded.
2. If the rider database were able to give this type of information, it would be interesting to see if
there are any present ADA eligible paratransit users in the Branciforte/Glen Canyon area or any
of the present extended areas.
Old Jose Road
1. Old Jose Jose Road is now served by route 60, through to Mountain View according to the
“Headways” schedule. (I was unable to locate Mountain View along the length of Old San Jose
on any of my maps. The name of Laurel Glen Rd. changes to Mountain View, but this may not
be the right one.)
Corralitos
1. I assume the extended area for service on the Corralitos route is 1 l/12 miles beyond the bus
stop located at Corralitos and Browns Valley Roads.
2. A roadway mileage marker could be identified as the furthermost point in order to avoid future
confusion.
l
I fully support staff’s recommendation on limiting both origin and destination rides to the service areas.
1. However, this would be best be applied on a uniform basis with no preferential treatment to
provide rides to certain people who are outside the service area but still being given rides. The
current packet lists these people in #18B 1 and 2.
2. Also listed in #18B 2 is the Dragonslayers, which is an animal based therapeutic facility, located
on the Aptos Creek Road toward or in the Forrest of the Nisene Marks State Park. I have been
unable to find the exact location, but have been told by drivers who have been here that it is well
outside the 3/4 mile service area and the road is unimproved I believe.
3. Mr. Whiteagle’s church is 6 miles from the CDF station in Corralitos - 4 l/2 miles outside the
service area. The Dragonslayers is equally as far outside the service area or at least more than
the 3/4 mile limit now applied to that area.
4. It is inequitable and discriminatory to apply the service area for any one rider and not to others
who are also provided rides outside the service area.
2
5. The remedy:
l
The service area needs to be redefined or reformulated by the Board and management
according to existing, fixed route schedules.
l
Any new extended service areas should be identified.
l
During the re-certification process any rider who does not live in the service area should
be identified and offer other alternatives.
l
Make sure destinations areas outside the service area will be automatically identified in
the computer at the time a ride is booked with the service provider
l
Applv the service areas, ride rules and policies eouallv and uniformlv to all passenoers at
all times.
Thanks, Pat Spence
l2s?cumentzs_sti2
ATTACHMENT D
Copyright 2001 Landmark Communications, Inc.
The Virginian-Pilot (Norfolk, Va.)
June 24, 2001 Sunday Final Edition
SECTION: COMMENTARY, Pg. 54
LENGTH: 338 words
-LINE: HXt' HAS BEEN GOING TOO FAR OUT OF ITS WAY
BODY:
Hampton Roads Transit erred on the side of compassion for Years. It
provided trips for disabled people whom technically it was not
rewired to serve, at $3 each way.
Federal law requires the agency to provide disabled people with
rides that originate and end within three-fourths of a mile of a bus
route. HRT was serving about 9,000 disabled people taking rides
within the federal boundary. But it also served about 3,500 disabled
people going to Or from points a greater distance from the routes.
As HRT attempted to serve the extra 3,500 riders, it sometimes
overextended itself. AS a result, disabled people who lived within
the three-quarter-mile limit were sometimes stranded or left waiting
for hours.
Now the State Department for Rights of Virginians with Disabilities,
which successfully sued HRT in 1999, is threatening to sue again.
The agency says service to the disabled within the federal
boundaries has not improved.
Earlier this month, HRT proposed changes that would enable BandiRide to comply with federal law, though at the cost of no longer
serving current customers outside the federal limits. Public
hearings on the matter will be held next monthThe Department for Rights Of Virginians with Disabilities is a
watchdog agency that should work to ensure adequate transportation
for the disabled. But its threat to sue seems almost like
showboating. It should work with HRT to solve the problem, one that
HRT recognizes.
mT can do only what its client cities pay for it to do. Cities
could spring for additional money to ensure rides for the disabled
at greater distances from bus routes- That seems unlikely, however,
for cash-strapped cities.
Meanwhile, the obligation to Serve all disabled living within the
federal boundaries can't be negkected- Nor should the need to serve
more non-disabled riders be forgottenOne cost of sprawl is that adequate Public transit for everyone
becomes difficult or impossible to provide, especially when cities
try to do it on the cheap.
Document
44 of 63
_----.
Copyright 2001 Landmark Communications, Inc.
The Virginian-Pilot (Norfolk, Va.)
July 13, 2001 Friday Final Edition
SECTION: LOCAL, Pg. Bl
LENGTH: 755 words
HEADLINE: HRT TO SCALE BACK SERVICE FOR DISABLED PANEL APPROVES
PLAN, CITING LEGAL CONCERNS
BYLINE: DEBBIE MESSINA THE VIRGINIAN-PILOT
BODY:
Handi-Ride curb-to-curb van service will be scaled back over the
next six months, forcing thousands of disabled people to find other
means of transportation.
HRT's commission on Thursday unanimously approved a plan that will
restrict service to only those deemed eligible by federal law. About
3,500 people now getting rides will have to rely more on friends and
family, or hire more expensive taxis or medical transport services.
"We were advised by our attorney that this is something we had to
do, to make sure we're not in violation of major civil rights
issues," said Nancy Parker, a Virginia Beach City Council member and
member Of HRT's commission.
"I think more than one of us had reservations," she said. "These are
real people with real issues."
More than 100 people spoke at four public hearings over the last few
weeks, urging HRT not to reduce services.
For years, the public transit agency has been more generous
than federal guidelines, providing the $3 rides to people it is not
technically required to serve.
But it wound up overburdened. Some passengers, including those
legally entitled to service, were stranded or left waiting for
hours.
"By exceeding the requirements, we violated the requirements," said
Michael Townes, HRT executive director.
As a result, the state Department for Rights of Virginians with
Disabilities successfully sued HRT in 1999. Claiming conditions have
not improved, the state watchdog agency is threatening another
lawsuit.
"We don't have a choice here," said W. Randy Wright, a Norfolk City
Council member and HRT commission member. "We have to comply with
minimum standards to get from under this lawsuit."
Under the new plan, only rides that originate and end within threequarters of a mile of a fixed bus route are allowed. Only people
with disabilities so great that they can't use regular buses
qualify. And reservations will be taken only one day in advance,
instead of the current two weeks.
The agency, however, will continue, whenever possible, what's known
as subscription service: a standing reservation for the same person
going every day to the same place, such as a job.
The changes will be phased in over six months beginning in August.
The Americans with Disabilities Act requires that transit agencies
provide paratransit service, or transit service for the disabled,
that's comparable to regular fixed-route bus service. That means if
regular service is lousy, then the service for the disabled could be
lousy, said Pat Piras, a paratransit consultant from California who
helped develop the ADA.
"Paratransit is not supposed to be better than regular transit
service," Piras said. "Paratransit is supposed to be a safety net, a
backup."
A number of speakers at a final public hearing held just before the
commission vote were especially worried about allowing only next-day
reservations. They feared that if they got turned down for a ride to
see a doctor, they could be charged a fee by the doctor for breaking
an appointment without 24 hours' notice.
Townes responded that eligible rides will not be denied under the
new system.
Townes also said that as the plan is phased
in, HRT staff will
evaluate whether it's feasible to accept reservations two to three
days in advance.
HRT is trying to eliminate the waste associated with 14-day
reservations. Twenty to 25 percent of trips end up canceled or are
no-shows, Townes said.
Handi-Ride now logs up to 20,000 trips a month for 12,500 people
with disabilities. About 3,500 of the passengers, however, live
outside the new service area. Those people could still use HandiRide if they arrange to be picked up and dropped off somewhere in
the service area.
Another unknown number of customers will no longer be eligible
because their disabilities are not profound enough to prevent them
from using regular buses.
The region could choose to allow broader participation, but that
would require more money from each of the cities. Already, some
cities including Virginia Beach, Chesapeake and Portsmouth are
facing possible cuts in regular routes because they can't afford
them.
During recent public hearings, HRT also heard many complaints from
riders about how they were treated.
HRT officials said they are working on service quality and on a new
training program for employees. They also said a new computer
program has been installed that should resolve some of the problems.
Reach Debbie Messina at dmessina(AT)pilotonline.com or 446-2588.
GRAPHIC: Graphic WHAT HAPPENED
HRT'S COMMISSION UNANIMOUSLY APPROVED A PLAN THAT WILL RESTRICT
SERVICE TO THOSE DEEMED ELIGIBLE BY FEDERAL LAW. FOR YEARS, THE
PUBLIC TRANSIT AGENCY HAS BEEN MORE GENEROUS THAN FEDERAL
GUIDELINES, BUT SOME PASSENGERS, INCLUDING THOSE LEGALLY ENTITLED TO
SERVICE, WERE STRANDED OR LEFT WAITING FOR HOURS.
< WHAT'S NEXT
THE CHANGES IN SERVICE WILL BE PHASED IN OVER SIX MONTHS BEGINNING
IN AUGUST. THE CHANGES INCLUDE THAT ONLY RIDES THAT ORIGINATE AND
END WITHIN THREE-QUARTERS OF A MILE OF A FIXED BUS ROUTE WILL BE
ALLOWED AND ONLY PEOPLE WITH DISABILITIES SO GREAT THAT THEY CAN'T
USE REGULAR BUSES QUALIFY. HANDI-RIDE NOW LOGS UP TO 20,000 TRIPS A
MONTH FOR 12,500 PEOPLE WITH DISABILITIES. ABOUT 3,500 HAMPTON ROADS
RESIDENTS NOW GETTING RIDES WILL HAVE TO RELY MORE ON FRIENDS AND
FAMILY, OR HIRE MORE EXPENSIVE TAXIS OR MEDICAL TRANSPORT SERVICES.
FY OO/Ol Exception Trips -- Estimated Mileages and Costs*
Branciforte -- 128 trips
I
I
ID Numbei Lift
I
]CCab
I
ISCT
I
I
I
Lakeview - 15 trips
I
31
I
121
I
IOld San Jose Road -- 181 tr
Avg Miles Lift Lint
Ccab
% Total
Lift Line
% Total
SCT
% avg
,ab
qvg
I
I
I
I
I
I
I
I
I
I
I
01
I
I
I
I
I
I
I
SCT
% Total
I
ADA
$ Totals
I
I
ISub-total I $ 1 8 8 . 9 1
I
I
I
* Provided by Lift Line
DATE:
August 17, 2001
TO:
Board of Directors
FROM:
SUBJECt:
CONSIDERATION OF ISSUES RELATING TO THE PARATRANSIT
CUSTOMER’S GUIDE/POLICIES AND PROCEDURES FOR
PARATRANSIT OPERATIONS
I.
RECOMMENDED ACTION
Staff recommends that the Board consider issues related to the development of the
Paratransit Customer’s Guide/Policies and Procedures for Paratransit Operations
II.
SUMMARY OF ISSUES
•
Currently Lift Line does not have a Policies and Procedures Guide from the District that
guides the implementation of ADA paratransit services.
•
Lift Line relies on the ADA Plan approved by the Board and the contract with the District
that contains specifications for the operation of Paratransit.
•
The ADA Plan and the contract specifications do not contain sufficient detail to guide the
operator in implementing paratransit on a day-to-day basis.
•
MultiSystems has been contracted to develop a Policies and Procedures Operating
Manual that will be based on a Customer’s Guide which details how paratransit services
will be provided.
•
Drafts of the Paratransit Customer’s Guide have been developed in conjunction with a
working group comprising the Chair of the Metro User’s Group, the Chair of Paratransit
Services of MASTF, the Chair of the Elderly Disabled Technical Advisory Committee
and METRO staff.
•
The draft of the Paratransit Customer’s Guide and an outline for the Policies and
Procedures is currently being presented to the Board for information.
•
Both documents will be appended to the Request for Proposals (RFP) for Paratransit
Operations that will be presented to the Board for action in September.
Board of Directors
Page 2
III.
DISCUSSION
The Paratransit Customer’s Guide is the first step in developing the Policies and Procedures for
paratransit operations. It provides a clear and concise document to assist eligible paratransit
passengers in booking and taking paratransit trips on the system. The guide is an important part
in the creation of a detailed operating document to be used by paratransit providers that will
specify how service will be delivered to eligible passengers.
The draft scope of the Paratransit Customer’s Guide was developed with assistance from a work
group consisting of the Chair of the Metro User’s Group (MUG), the Paratransit Services Chair
of the Metro Accessible Services Transit Forum (MASTF), the Chair of the Elderly and Disabled
Transportation Advisory Committee (E&D TAC) and METRO staff. Additionally, an Open
House was held on Friday, June 13, to provide members of the community to review drafts, ask
questions and give input. The Guide was also presented to MUG and MASTF. At the MASTF
meeting on Thursday, February 19, members of the community were also invited to provide
input and comments. Copies of the working draft were also sent out to 80 different agencies and
individuals for review and comment. The attached Paratransit Customer’s Guide draft
incorporates suggestions and input from this community review process.
Also attached for the Board’s information is a proposed outline of the Policies and Procedures for
Paratransit Operations. A draft of this document is currently being developed and refined with
the same work group which provided input to the Customer’s Guide.
The work group has recommended that with the inception of the new contract, it would be
advantageous to develop a unique "brand" and positive image for prospective ADA paratransit
services. The work group has therefore recommended the name "METRO ParaCruz" for ADA
paratransit funded by METRO to distinguish it from other transportation services in the area.
This name is being presented for the Board’s consideration.
Both the Customer’s Guide and the Policies and Procedures will be appended to the Request for
Proposals (RFP) for Paratransit Operations due for Board action in September. The following is
an estimated timeline showing the next steps:
Present Draft Paratransit Customer’s Guide and Policies and
Procedures Outline to E&D TAC
Procedures Outline to MUG
Procedures Outline to MASTF
Procedures Outline to METRO Board
August 17, 2001
Release Draft RFP to potential bidders for comment
Workshop with Bidders
August 27, 2001
September 7, 2001
Present RFP for Board approval
Release of RFP to bidders
Proposals due from bidders
September 21, 2001
September 25, 2001
October 19, 2001
August 14, 2001
August 15, 2001
August 16, 2001
Board of Directors
Page 3
Review by Evaluation Committee
Interviews with bidders
Board approval
Week of October 22, 2001
Week of October 29, 2001
November 9, 2001
100-days for start-up/contract start date
March 1, 2002
IV.
None at this time.
V.
ATTACHMENTS
A. Draft Paratransit Customer’s Guide
B. Draft Outline of Paratransit Policies and Procedures
METRO ParaCruz Customer’s Guide
Table of Contents
Important Telephone Numbers .....................................................................................................
Meeting Our Customers’ Needs ....................................................................................................
Improving Fixed Route Bus Service .............................................................................................
Paratransit Service .......................................................................................................................
How to Apply for ADA Paratransit Service ....................................................................................
Temporary Disabilities ..................................................................................................................
Service for Visitors ........................................................................................................................
The ADA Paratransit Service Area and Service Hours .................................................................
Weekday and Saturday Service ...................................................................................................
Sunday Service ............................................................................................................................
Service Days and Hours ...............................................................................................................
Fares ............................................................................................................................................
Scheduling Rides on Paratransit ...................................................................................................
When to Reserve a Ride ..............................................................................................................
How to Reserve a Ride .................................................................................................................
Your “Ready Window” ...................................................................................................................
Scheduling Multiple Trips .............................................................................................................
“Subscription Trips” .......................................................................................................................
How to Change a Scheduled Ride ................................................................................................
If Your Appointment is Running Late ............................................................................................
How to Cancel a Scheduled Ride .................................................................................................
“No-Shows”......................................................................................................................................
When the Vehicle Arrives .............................................................................................................
Driver Assistance ..........................................................................................................................
Paying Your Fare ..........................................................................................................................
To Check on Your Ride ................................................................................................................
After Hours Emergencies .............................................................................................................
Personal Attendants .....................................................................................................................
Guests/Companions .....................................................................................................................
Children ........................................................................................................................................
Wheelchair and Other Mobility Aids ..............................................................................................
Scooters .......................................................................................................................................
Respirators and Portable Oxygen Equipment ...............................................................................
Service Animals ............................................................................................................................
Pets ..............................................................................................................................................
Safety Belts ..................................................................................................................................
Packages and Personal Items ......................................................................................................
Emergency Procedures ................................................................................................................
Inclement Weather .......................................................................................................................
Rider Courtesy ..............................................................................................................................
Suggestions and Comments .........................................................................................................
Important Phone Numbers ............................................................................................................
Glossary of ADA Paratransit Terms ..................................................................................................
Meeting Our Customers’ Travel Needs
The Santa Cruz Metropolitan Transit District (METRO) provides public
transportation service throughout most of Santa Cruz County. This service includes
XX fixed bus routes and ADA complementary paratransit service (ADA Paratransit)
for people with physical, cognitive and psychiatric disabilities. All METRO bus routes
are accessible to people with disabilities who need a lift or a ramp to board the bus,
or who need audible stop information. Through this network of services, METRO’s
goal is to provide maximum transportation access to our customers.
Improving Fixed Route Bus Service
METRO is committed to providing transportation services that can be used by all of
our customers. All “fixed route buses” (larger buses that operate on set routes)
purchased since 1990 have lifts or ramps to better serve riders who use wheelchairs
or have difficulty getting up and down the bus steps. Drivers announce major stops,
intersections, and connecting points to help riders recognize their bus stop or point
of transfer. A limited number of seats near the entrance are designated as priority
seating for seniors and people with all disabilities. Reserved spaces with
securement straps and driver assistance are available for riders who use
wheelchairs to provide a safe and secure ride. We encourage our customers with
disabilities to take advantage of the flexibility and independence that our fixed route
bus service provides. For route and schedule information and any questions you
may have about using the METRO bus service, call METRO Customer Service at
425-8600 (or 425-8993 if you use a TTY) Monday through Friday from 6:00 a.m. to
7:00 p.m.
METRO offers free transit training for seniors and people with all disabilities who
want to ride the bus. Training includes how to use the METRO system, how to
obtain a discount fare ID Card, purchase discount tickets, read the HEADWAYS
Schedule book, and handle unexpected situations. For more information call
METRO Customer Service at 425-8600 or 425-8993 if you use a TTY. To schedule
training, call the Accessible Services Coordinator at 423-3868.
METRO ADA Paratransit Customer’s Guide
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ADA Paratransit Service
For riders who have a physical, cognitive, or psychiatric disability that prevents them
from making some or all of their trips on fixed route buses, METRO offers a sharedride, door-to-door service. This service is called “ADA Paratransit” service because
it is provided as part of our efforts to meet the requirements of the Americans with
Disabilities Act of 1990 (or ADA). The ADA Paratransit service is contracted by
METRO to XXXXXXX.
ADA Paratransit service must be reserved at least one day in advance. The service
is provided with ramp-equipped minivans, lift-equipped vans, and sedans. ADA
Paratransit service operates in the same areas and during the same days and hours
as the fixed route bus service. The service can be used for any trip purpose. This
Customer’s Guide provides information about the ADA Paratransit service:
• how to become eligible to use the service
• where it operates
• the days and hours of service
• how to request a ride
• fares, and
• other important information
If you still have questions after reading this Customer’s Guide, you can call
METRO's ADA Paratransit Administrator at XXX-XXXX (or YYY-YYYY if you use
a TTY). Copies of this Customer’s Guide or a summary can also be requested in
large print, Braille, audio tape, Spanish language, on computer disk, or other
alternative formats upon request. An informational video will be available soon. If
you would like a copy, contact METRO Customer Service at 425-8600 or YYYYYYY if you use a TTY.
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How to Apply for ADA Paratransit Service
Individuals interested in using METRO’s ADA Paratransit service must first be
determined eligible. The eligibility review considers each person’s functional ability
to use fixed route bus service. Eligibility is not based on where you live, although
service is only available in the designated ADA service area. If, as a result of a
disability or health condition, you cannot use the fixed route buses under any
conditions, you will be determined “unconditionally eligible.” If you can use fixed
route buses some of the time, but not at other times, you will be determined
“conditionally eligible” for those trips that you cannot make by bus.
To apply, call the ADA Paratransit Eligibility Contractor and ask to schedule an
appointment for an interview. Interviews normally take about 30 minutes. Your
interview will be scheduled at the location closest to you and at a time that is
convenient for you. If you need transportation to and from the interview, just ask
when you make your appointment and free transportation will be provided. The
person who interviews you will complete your eligibility determination form with you
and will discuss your travel abilities and needs in more detail. You can also ask any
questions you have about the service. At the interview, you may be asked to
participate in further assessment, including taking a “mock” bus trip. This will give
us a better idea of your travel abilities and takes 30-45 minutes.
You will be notified of your eligibility determination within 7 days after the interview.
If you are approved, a letter and ID card will be sent to you. If for any reason a
decision is not made within 21 calendar days, ADA Paratransit service will be
provided until a final decision is made. If you do not agree with the decision that
is made, you can appeal the decision to an independent review board.
METRO recognizes that there are times where customers may need
transportation sooner than the eligibility process would allow. In these
circumstances, please call METRO’s ADA Paratransit Eligibility Coordinator
for consideration for Immediate Needs Certification on an individual basis.
To begin the eligibility process, call the ADA Paratransit Eligiblity Contractor at XXXXXXX (or YYY-YYYY if you use a TTY).
Temporary Disabilities
Temporary eligibility is provided to customers who have a temporary disability which
prevents them from using the METRO bus system. Eligibility will be provided for the
expected duration of the disability. Contact the Eligibility Contractor at XXX-XXXX
(or YYY-YYYY if you use a TTY) for application information.
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Appealing a Determination
Applicants who believe a determination was made in error may appeal the decision.
To request an appeal, the applicant must submit a written (?) request to:
METRO’s ADA Paratransit Eligibility Coordinator
METRO Center
920 Pacific Avenue, Suite 21
within 30 days of receipt of the determination letter. The request should include:
Í
Í
Í
Í
Applicant’s name and address
Request for an appeal
Reason why the determination was incorrect
Backing information to support your request
The Eligibility Coordinator will schedule an independent appeal hearing for you
within 30 days of receipt of the appeal request.
Service for Visitors
Visitors to the METRO area can use ADA Paratransit for up to 21 days a year by
providing documentation that they have been determined eligible for similar ADA
complementary paratransit services by a transit agency in another part of the
country. Visitors who do not have this kind of eligibility because they live in areas
without public transit service might be asked for documentation of their health
condition or disability.
If you will be visiting for more than 21 days in a year, contact METRO’s ADA
Paratransit Eligibility Coordinator for application information.
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The ADA Paratransit Service Area and Service Hours
ADA Paratransit is designed to be “comparable to” (or similar to) the fixed route
service. For this reason, it operates in the same general area as the fixed route bus
service.
Service Area
The maps on the following page show the area served by ADA Paratransit every
day except holidays as listed below. To find out if the places you want to travel to
and from are within the service area, call the ADA Paratransit Administrator at XXXXXXX (or YYY-YYYY if you use a TTY).
Service Days and Hours
ADA Paratransit operates on the following schedule:
Regular Service:
6:00 am to 10:30 p.m. Everyday
ADA Paratransit operates additional evening hours to correspond with certain fixed
routes. Call the ADA Paratransit Administrator at XXX-XXXX for more information.
ADA Paratransit does not operate on the following holidays:
New Year’s Day
Thanksgiving
Christmas Day
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ADA Paratransit Service Area
Two maps: One for north and one for south part of County
One showing the regular weekday service area
ADA Paratransit Service Area
Two maps: One for north and one for south part of County
One showing evening, Sunday and holiday service area
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Fares
The one-way fare for ADA Paratransit service is $2.00. The fare must be paid
when boarding the vehicle. Fares can be paid in any of the following ways:
•
Cash. Exact fare only. Drivers carry no change. Cash fares may be paid
with coins or dollar bills.
•
METRO Pre-paid ADA Paratransit Tickets:
Pre-paid ADA Paratransit Tickets are available at METRO Center. The cost
is $2.00 each. Prepaid tickets may be purchased at METRO Center or by
mail. Tickets may be purchased at other locations by special arrangement.
Your name and paratransit ID number will be written on each pre-paid ticket.
Only eligible persons with a valid ID number will be allowed to use these
tickets to pay for ADA paratransit rides. Please call the Ticket and Pass
Program Specialist at XXX-XXXX for information.
Attn: Ticket and Pass Program Specialist
METRO Center
Please have ID card and ADA Paratransit ID number available.
Have your fare ready for the driver when you board the vehicle. Drivers are not permitted
to get money from your purse. If you like, you can put your fare in a separate coin purse
or envelope for the driver.
METRO fixed route passes, METRO Student passes, and METRO discount
fare passes are not valid on ADA Paratransit.
Please note that the ADA Paratransit fare is set by the METRO Board of Directors
and may change.
Rider Tip:
Drivers are not permitted to accept tips. If you would like to commend a driver for
service provided, call the ADA Paratransit Provider at XXX-XXXX.
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Scheduling Rides on ADA Paratransit
When to Reserve a Ride
You can reserve your ADA Paratransit ride from one to fourteen days in advance of
your trip. The ADA Paratransit Provider’s offices are open seven days a week
(except holidays) from 8:00 am until 5:00 pm. If you need to call on holidays to
request a ride for the next day, you may leave a message with your request and
ADA Paratransit provider will call you back that evening to confirm your ride.
Please do not schedule a trip several days in advance if you are not sure if you will
actually be going or if you are not fairly sure of the time you want to go. Reserving
rides that are later canceled causes scheduling difficulties and can significantly
increase the cost of providing the service to our community.
Scheduling Tip:
During the busiest scheduling times of the day (early mornings and late
afternoons) you may be placed on hold until there is a reservation agent
that can assist you. During these busy times, hold times can be 2-3
minutes or longer. If you are able, you may want to plan to place your trip
requests during the middle of the day when the phones lines are less busy.
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How to Reserve a Ride
To request a ride, call the ADA Paratransit Provider at XXX-XXXX or YYY-YYYY
(TTY). Please call at least one day before the requested trip.
The reservation agent will guide you through the process of reserving a ride. The
reservation agent will ask for the following information. Have this information ready
when you call:
1.
Your first and last name.
2.
Your ADA Paratransit ID number.
3.
The date and day of the week you need to ride.
4.
The street address where you need to be picked up.
5.
The street address or a known landmark where you are going and the
telephone number (if you have it). If you will be going to a large facility that
has several entrances (such as a mall or large medical facility), please
indicate the exact point where you would like to be dropped off or picked up.
6.
The time you would like to arrive (the appointment time, if applicable).
7.
The time you will be ready to be picked up for a return trip (if applicable).
8.
If you use a mobility aid such as a wheelchair, walker, scooter. If you use a
very large wheelchair or other large mobility aid, please see the “Wheelchairs
and Other Mobility Aids” section later in this brochure for information about
the maximum sizes and weights our vehicles are designed to accommodate.
9.
If you will need to use the lift.
10.
If a personal attendant or companions will be traveling with you.
11.
If you will need a car seat for a child traveling with you.
12.
If a service animal will be riding with you.
13.
If you will be using a collapsible wheeled cart for shopping.
14.
If you need driver assistance to or from the door.
15.
Any other information you feel we should know to safely and comfortably
serve you.
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The reservation agent will enter this information into our computer scheduling
system which will identify a vehicle that is available to serve you. The reservation
agent may sometimes need to put you on hold while the best travel option is
identified. Upon completion of your request, the reservation agent will read your
reservation back to you, and provide you with the ready window (time you can
expect the vehicle to arrive) for each one-way trip.
Scheduling Tips:
• Although it is difficult to know ahead of time exactly when you will be ready for
your return trip, it is very important to schedule the time as accurately as
possible. Leave some extra time if you are not sure.
• If you are going to a doctor’s office or other medical appointment, let the
person who is making your medical appointment know you will be using ADA
Paratransit. Ask them for an estimate of a time when you will be finished.
This will help you to schedule a return time with ADA Paratransit.
• If you have an appointment, allow some extra time to get from the ADA
Paratransit vehicle to your final destination. For example, if you have an
appointment at 9:00 am, you might want to tell the reservation agent you
would like to arrive no later than 8:45 am. The reservation agent is trained to
assist you with scheduling your ride for your appointment times.
• Similarly, leave time to get to the place where the ADA Paratransit vehicle will
pick you up for your return trip. For example, if you work until 5:00 pm, you
might want to ask the reservation agent for a 5:15 pm pick-up.
• If you cannot be picked up to return earlier than a certain time (for example,
you cannot be picked up from work until 5:15 pm), let the reservation agent
know this.
• If you do not have a specific appointment time and can be flexible about your
travel times, let the reservation agent know this. We might be able to best
serve you if you can travel earlier or later in the day when we have more
vehicle space available.
• If you know that another ADA Paratransit customer who lives near you will be
traveling to the same place at the same time, and you would like to travel with
them, mention this when you call to request your ride. The reservation agent
can check to see if your rides can be combined (although this may not always
be possible).
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Your “Ready Window”
After you have provided the above trip information, the reservation agent will offer
you one or more trip options. We will make every effort to offer you a pick-up and
drop-off time that is as close as possible to the times you requested. Because
Paratransit is a shared-ride service, and other customers may need to be
scheduled on the same vehicle, it may be necessary to get you to your appointment
a little early or pick you up for a return a little later than you request.
When you reserve a ride, you will be offered a “window” of time when the vehicle will
arrive. The pick-up time that is offered and accepted by you will be your Ready
Window. The reservation agent will provide you with a thirty minute period
(window) within which the vehicle can arrive. This window of time is needed to
group rides, to accommodate unexpected traffic conditions, weather conditions or
other delays and schedule changes. It is important that you be ready to meet the
Paratransit vehicle during this 30 minute period of time.
EXAMPLE:
A customer asks for a ride to and from work. She works from 9:00 am to 5:00 pm.
So, she requests an 8:45 am drop-off in the morning and a 5:15 pm pick-up in the
afternoon. The reservation agent is able to offer a Ready Window of 7:50 a.m. to
8:20 a.m. pick-up in the morning and a 5:45 return pick-up in the afternoon. In the
morning, the customer needs to be ready to meet the vehicle between 7:50 am
and 8:20 am (the Ready Window). Remember, once the vehicle arrives, the
driver can wait for five minutes before the vehicle will leave. For the return,
the Ready Window in from 5:35 pm to 6:05 pm.
Requested
Drop-off
Time
8:45 a.m.
Appointment Time
Ready
Window
Appointment Ends
9:00 a.m.
7:50 – 8:20 5:00 p.m.
Return
Requested
Pick-up Time
5:45 p.m.
Return
Ready
Window
5:35 – 6:05
To ensure that the scheduling options that are offered will meet your needs,
METRO has established the following guidelines for the ADA Paratransit scheduling
process:
• Every effort will be made to schedule your trip so that you do not arrive more
than 30 minutes before your requested drop-off time and no later than your
requested drop-off time.
• Every effort will be made to schedule a return pick-up no later than 60 minutes
after the time you have requested and no earlier than the time you have
requested.
• Every effort will be made to schedule trips so that travel times are comparable to
the time it would take to make the trip by fixed route bus. Most trips should take
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08/06/01Draft
no more than 60 minutes from the pick-up until the drop-off.
Will-Call Returns
You are requested to schedule your return trip times whenever possible. If
you are taking a trip for an appointment and you do not know when you will be ready
for a return trip, you may request a Will-Call return. You will be instructed to call the
ADA Paratransit Provider when you are ready to return up to 10:30 p.m. The
reservation agent will schedule a trip on the first available vehicle in your area.
Please be advised that you may have to wait up to an hour for the vehicle to arrive.
If you have a Will-Call return scheduled for after 10:30 p.m. (in specific areas only),
you are requested to call the service provider in your area at ZZZ-ZZZZ in the north
service area, or AAA-AAAA in the south service area.
Scheduling Multiple Trips
You can request up to four (4) round-trips per telephone call. If you have more than
four trips you need to schedule, please call back to schedule these other trips. This
limit on scheduling has been set to minimize the telephone hold times for all
customers. It can sometimes take 2-3 minutes to schedule each trip. The limit on
the number of trips scheduled at one time helps to keep the phone lines from being
tied up for long periods.
Scheduling Tips:
• When you call to schedule trips, have a pen and paper handy so you can write
down important information like your pick-up Ready Window when you need to
be ready for the ADA Paratransit vehicle.
• If you are scheduling several trips, have all of the information for each trip
available when you call. This will help the reservation agent to serve you
efficiently.
Subscription Service
If you need a ride to the same place, at the same time, at least once a week,
“Subscription Service” may be a good option for you. This service allows you to
schedule these trips with one call. You will then be automatically placed on the
schedule each week. Ask the reservation agent about this option.
If you are receiving Subscription Service, it is important to let us know immediately
if you don’t need a ride on a particular day. This way, we can make the change
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on our schedules. For example, if you have Subscription Service for a trip to school
each weekday, keep us updated on holiday and vacation times when school is not
in session. This will help us avoid unnecessary trips.
Because subscription service is limited, it is important to let us know when your
schedule changes. If you ride less frequently than once a week, please call the
reservations agents to schedule those rides. Excessive cancellations (within your
control) of subscription rides may result in removal from the subscription list.
You can put your subscription trip on “hold” for up to three months. When you are
ready to have your subscription service taken off hold, call the ADA Paratransit
Provider one week in advance to reinstate the service. If you need to put your trips
on hold for a period longer than three months, we may ask you to call back and
request new subscription service when it is again needed.
Depending on demand, it may sometimes be necessary to limit the number of
subscription trips that we provide. If this happens, your request will be put on a
waiting list and we will call you back when we are able to meet your request for
subscription service. You may continue to make reservations for each trip
individually.
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How to Change a Scheduled Ride
If your plans change and your need to adjust your ride times, call the ADA
Paratransit Provider at XXX-XXXX (or YYY-YYYY if your use a TTY) at least one
day before your trip. Remember, the ADA Paratransit Provider’s reservation agents
are available every day (except holidays) from 8:00 am until 5:00 pm. If you call on
a holiday to change a ride for the next day, you may leave a message with the
information and we will call you back that evening to confirm the change.
Tell the reservation agent you would like to change a ride that has already been
scheduled. The reservation agent will ask you:
1.
Your first and last name.
2.
Your ID number.
3.
The date and time of the trip you are calling to change.
4.
The new times that you would like to schedule, or changes you would like to
make.
The reservation agent will always try to accommodate your needs, but changes to
your original ride request may result in adjustment to your ready window you’re your
ride time, according to schedule availability. The reservation agent will read back to
you your new ready window and travel details.
Rider Tip:
ADA Paratransit cannot change pick-up times or pick-up/drop-off locations on the
day of your ride.
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If Your Appointment is Running Late
Everyone has occasional circumstances outside of their control which can cause
delays at a scheduled appointment. If your appointment is running later than you
expected and there is a chance you will not be ready for your scheduled return trip
(or if you have missed the van or sedan), call the ADA Paratransit Provider’s
dispatcher as soon as possible. You will be connected with the Dispatch office
which stays in radio contact with drivers. The Dispatcher will request:
1.
Your name
2.
Your ID number
3.
The time of your scheduled return trip pick-up
The Dispatcher will make every effort to adjust your return trip pick-up time and
assign another bus to pick you up at a later time. Because schedules are set the
day before, there may be a delay of an hour or more before another vehicle is
available to accommodate your trip.
Remember: Allow extra time for medical appointments or other appointments
that may take longer than expected.
How to Cancel a Scheduled Ride
Please call to cancel the ride as soon as you know you will not be traveling, to
avoid being considered a no-show. No-shows may lead to removal from service.
Please see next section about No-shows.
Call the ADA Paratransit Provider at XXX-XXXX (or YYY-YYYY if you use a TTY)
between 6:00 a.m. and 10:30 p.m.
If the ADA Paratransit Provider’s office is closed, a recording will ask you to state
your name, and the date and time of the trip(s) you want to cancel.
If you need to cancel a trip on the day of your ride, please call at least one
hour before your scheduled pick-up time. It is important to notify the driver in
time so that he or she does not make an unnecessary trip, and so you are not
considered a “no-show.”
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No-Shows
A “no-show” occurs when:
• After scheduling a trip, the customer no longer needs the ride and fails to call
and cancel at least one (1) hour before the trip.
• The vehicle arrives within the ready window, but the driver cannot locate the
customer at the requested and agreed upon pick-up location.
• The vehicle arrives within the ready window and waits for five (5) minutes, but
the customer is not ready to go and the driver must leave to stay on schedule.
No-shows cost METRO and taxpayers thousands of dollars each year. They also
inconvenience other riders when there are delays that affect the schedule. To
emphasize the importance of avoiding no-shows, METRO, with the advice and
consent of its METRO Accessible Services Transit Forum (MASTF), has adopted
the following policy:
• Each time a rider has a no-show, they will be sent a letter with the date and time
of the apparent no-show. Riders will have an opportunity to dispute the no-show
or indicate if circumstances beyond their control caused the no-show. If you feel
this is the case, call the ADA Paratransit Administrator at XXX-XXXX.
• Riders who have two (2) “no-shows” that are not beyond their control in a 3
month period will receive a written warning of a possible suspension of service
with the next no-show.
• If after receiving the warning, riders have one (1) more no-show (for a total of
three (3) no-shows) within 3 months of the first recorded no-show, they will be
notified that they are to be suspended from using ADA Paratransit for 30 days. A
notice letter will be sent explaining that the suspension will be effective 10 days
after the date on the notice. We will provide an opportunity to appeal the
suspension.
• If you “no-show” for the first leg of a trip, your return ride will be canceled
automatically.
• If you miss a scheduled ride for any reason, be sure to call the ADA Paratransit
Provider if you still want to keep other trips on that day.
If a schedule delay, bad weather, or breakdown causes the ADA Paratransit service
to be late or to miss a pick-up and you decide to find another way to your
appointment, please call the ADA Paratransit provider and tell them that you would
still like a return ride. If we do not hear from you, the return ride will be canceled.
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Appealing a No-show Charge
Í If you think that you have been charged with a no-show when you should not
have, you may appeal the no-show by contacting the ADA Paratransit Provider in
writing to:
ADA Paratransit Provider
Address
Address
or by calling XXX-XXXX.
You need to provide an explanation of the circumstances that resulted in the noshow and why it should not be charged.
For a no-show to be valid, the ADA Paratransit Provider must document:
• that the driver was present at the pick-up location within the ready window
• that the ride was not previously cancelled (More than one hour in advance), and
• that the driver was authorized by the dispatcher to leave the pick-up address
Appealing a No-show Suspension
Í If you receive a notice of suspension, you have been charged with three (3) noshows. If you think that you have been charged with three (3) no-shows when
you should not have, you may appeal the no-show suspension by submitting a
request to:
ADA Paratransit Administrator
METRO Center
Santa Cruz, 95060
in writing, or by calling XXX-XXXX.
Í Your appeal request will be reviewed by an independent panel within 30 days of
receipt.
Í You will continue to receive service until the review panel has made a
determination.
Í Subsequent No-shows during the appeal process will be considered by the
review panel in its determination.
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When the ADA Paratransit Vehicle Arrives
The ADA Paratransit driver will arrive in either a van, minivan, or sedan, depending
on your transportation needs and vehicle availability in your area. The driver will
pull the vehicle up to the curb in front of the pick-up address you provided. The
vehicle may arrive any time within your Ready Window. Please be ready to go
when the vehicle arrives so that the driver can stay on schedule for all customers.
The driver will wait for five (5) minutes before departing. The driver is not permitted
to honk the horn to let you know the vehicle has arrived, so wait in an area where
you can see or hear the vehicle arrive or where the driver will be able to see you.
Door-to-door service
If you think it may be difficult for you to know when the ADA Paratransit vehicles
arrive (because of your disability or where you are being picked up), please let us
know. We will work with you to figure out ways that we can help alert you to when
vehicles arrive, if at all possible.
Please note that the vehicle may arrive anytime within the 30 minute Ready
Window and that drivers can only wait for you for 5 minutes after they have
arrived. If you are not ready, the driver may have to leave to avoid
inconveniencing other passengers.
EXAMPLE:
You have a requested a 9:00 am Pick-up time. You are given a Ready Window
of 8:50 am to 9:20 am. This means you should be ready for the vehicle to arrive
anytime between 8:50 am and 9:20 am. If the vehicle arrives at 9:05, the driver
will wait for you until 9:10. If the vehicle arrives at 8:50, at the beginning of
the Ready Window, the driver can only wait until 8:55.
Three examples within the Ready Window: 8:50, 9:05 and 9:20 arrivals:
Reservation
Request
9:00
9:00
9:00
Ready Window
8:50-9:20
8:50-9:20
8:50-9:20
Vehicle can arrive Vehicle can
leave
8:50
8:55
9:05
9:10
9:20
9:25
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You have told the reservation agent that you have a 10:30 appointment. You are
given a Ready Window that will allow you to arrive no later than 10:15. The
Ready Window given is from 9:25 to 9:55 for your trip.
Three examples within the Ready Window:
Appointment
Time
10:30
10:30
10:30
Vehicle can arrive Vehicle can leave
Drop-off Time
9:25
9:35
9:50
9:50
10:05
10:15
9:30
9:40
9:55
Driver Assistance
What the Driver Will Do:
• Arrive at your pick up location and wait for five minutes.
• Provide assistance from your front door to the vehicle, and across up to two
steps if you need it.
• Provide assistance into and out of the vehicle.
• Operate the wheelchair ramp or lift.
• Assist with the securement of wheelchairs and mobility aids, and with seat belts.
• Provide limited assistance with packages (wheeled carts are helpful).
• Provide assistance to the door of your destination if you need it.
What the Driver Will Not Do:
• Drivers are not permitted to go inside your home to get you, nor inside the
building at your destination.
• Drivers may not get money from your purse or wallet.
• Drivers do not provide assistance loading or unloading large packages or objects
over 30 pounds. If you need assistance with large packages, please arrange for
a companion to assist you.
• Drivers do not accept tips. If you would like to compliment a driver or have a
complaint, call the ADA Paratransit Provider at XXX-XXXX.
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Paying Your Fare
Fares must be paid when you board the vehicle, either $2.00 in exact fare or a prepaid ADA Paratransit Ticket. If you do not pay a fare, the driver may refuse to
provide the ride.
To Check on Your Ride
If a Paratransit vehicle has not arrived by the end of your Ready Window, call the
ADA Paratransit Provider at XXX-XXXX or YYY-YYYY if you use a TTY. The
dispatcher will radio the driver and give you an update on your trip. Stay within sight
of the pick-up location if at all possible, in case the vehicle arrives while you are
calling.
After Hours Emergencies
If you have a medical emergency, always call 9-1-1.
Should an emergency involving your ADA Paratransit trip arise after 10:30 pm, call
the after hours dispatcher for your area at ZZZ-ZZZZ for north service area, and
AAA-AAAA in the south service area. See map on page N for service area
information. This is only for emergencies, if you have a will-call after 10:30 p.m., or
if your vehicle is more than 20 minutes late for a pick-up after 10:30 p.m.
Rider Tips:
• Make sure that your address is clearly visible from the street, especially at
night.
• If you are being picked up at a large building, make sure when you schedule
your ride to tell the reservation agent at which entrance you will be waiting.
• Carry needed medication with you in case your trip takes longer than
expected.
• If you have a medical need, please bring a small snack with you in case the
trip is longer than planned.
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Personal Care Attendants
A Personal Care Attendant (PCA) is someone you may bring with you to assist you
with traveling or with personal care or activities. PCAs are not required to pay a fare
when traveling with you. PCAs must get on and off the vehicle at the same places
and times as you.
To be able to have one PCA ride free with you, you must be registered with ADA
Paratransit as needing a PCA. This is done as part of the eligibility process. If you
did not indicate a need for a PCA when you first applied to be eligible for Paratransit
and now need a PCA, call the Paratransit Eligibility Coordinator at XXX-XXXX or
YYY-YYYY if you use a TTY and ask to have your eligibility changed. Additional
documentation of your need for a PCA may be requested.
You will need to tell the reservation agent when you schedule trips that you will be
traveling with a PCA. This ensures that there will be room on the van for you, your
PCA, and other scheduled riders.
Guests/Companions
A guest/companion is someone you want to bring along to share the trip, not
someone you must bring to assist you. Guests/companions must pay a fare when
accompanying you, and must get on and off the vehicle at the same place and time
as you.
You will need to tell the reservation agent when you schedule trips that you will be
traveling with one or more guests/companions. Drivers cannot add riders who do
not have a reservation.
If you make a reservation for them, you are always entitled to bring one
guest/companion with you. Additional guests/companions will be
accommodated if there is enough space on the vehicle.
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Children
All children under 46 inches tall must be accompanied by an adult. If traveling with
an eligible fare-paying adult, children under 46 inches tall do not need to pay a fare.
Children under six (6) years of age will be considered for ADA Paratransit eligibility
based on the functional ability of both the accompanying adult and child (as a team)
to use fixed route bus service. When an eligible child is traveling with an adult (who
is serving as a personal attendant), a fare must be paid for the child and the adult
attendant rides free.
In addition, children under four (4) years of age (or under 40 pounds) must travel in
an approved child seat. The ADA Paratransit Provider will have a limited number of
car seats available. Please let the reservations agent know if you need one when
scheduling your trip. If you have your own car seat, you are encouraged to use it.
An adult accompanying a child on ADA Paratransit is responsible for the child.
Drivers can assist with securing child seats, but are not permitted to carry children
on or off of the vehicle for you. If you will need assistance with the child, please
bring someone else along to help you.
Wheelchairs and Other Mobility Aids
Paratransit vehicles are designed to accommodate most wheelchairs and mobility
aids. We may not be able to safely accommodate you, though, if your wheelchair or
mobility aid exceeds the following dimensions:
• More than 30 inches wide
• More than 48 inches long
Also, we may not be able to accommodate you if the combined weight of you and
your wheelchair is more than 600 pounds. If you use a wheelchair or mobility aid
that exceeds these dimensions and/or weight, please call ADA Paratransit
Customer Service at XXX-XXXX for assistance.
Scooters
Some three-wheeled scooters are difficult to secure on ADA Paratransit vehicles.
Some scooters also come with a warning from the manufacturer that they should
not be used as seats on moving vehicles. Because of this, the driver may
recommend that you transfer to a vehicle seat if you can do this. While the driver
will not require you to transfer, we strongly recommend that you do so that we can
provide you and other customers with the safest ride possible.
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Respirators and Portable Oxygen Equipment
Portable oxygen equipment and portable respirators are permitted on ADA
Paratransit. The driver will assist you in securing this equipment on the vehicle.
Drivers are not permitted, however, to assist you in using this equipment. If you
need assistance with portable life support equipment, please arrange to bring a
qualified attendant along with you.
Service Animals
Riders may travel with a trained service animal. Service animals include guide
dogs, signal dogs, and other animals trained to work or perform tasks for persons
with disabilities. Be sure to inform the reservation agent when you are scheduling a
ride if you will be traveling with a service animal.
Pets
Animals that are not service animals may ride on ADA Paratransit only if they are
properly caged or kenneled. For safety reasons, drivers are not permitted to carry
cages or kennels heavier than 30 pounds on or off of ADA Paratransit vehicles. If
you need assistance with a pet, please arrange to travel with someone who can
help you.
Safety Belts
For your safety and security, you will be required to use a safety belt and remain
seated while riding on Paratransit vehicles.
Packages and Personal Items
You may bring grocery bags, luggage, or other packages or personal items with you
on ADA Paratransit. Drivers will assist with loading and unloading of packages and
personal items weighing no more than 30 pounds. You may bring packages in
excess of this limit (i.e., that weigh no more than 50 pounds or are longer than 5
feet) onboard the vehicle, but you and/or your assistant or companion must be able
to load and unload them without delaying the vehicle. Also, keep in mind that this is
a shared-ride service and space is limited. Grocery store carts are not permitted on
vehicles, but you may bring packages on-board in personal two-wheeled, collapsible
carts. Customers with carts need to provide a bungee cord to secure the cart.
Please let the reservation agent know that you are bringing a cart so that the
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08/06/01Draft
appropriate vehicle may be scheduled for you.
Emergency Procedures
In the event of an accident or emergency while onboard an ADA Paratransit vehicle,
please remain calm and follow the instructions of the driver.
A rider who becomes ill, or notices another rider who may be ill, should immediately
inform the driver.
If riders are to be met when they are dropped-off and the person is not there when
the driver arrives, the rider will be transported back to the METRO office (or to
another safe location) and the rider’s guardian or assistant will be notified and
required to pick-up the rider or make other transportation arrangements.
There are instances when a trip may take longer than expected. Bring any
medication you need. If you have a medical need, you may want to carry a small
snack.
If you are not onboard and have an emergency, call the ADA Paratransit Provider’s
Dispatcher. The dispatcher is trained to assist you in getting the help you need.
Inclement Weather
METRO reserves the right to suspend, modify or cancel service during times of
hazardous weather conditions which may jeopardize the safety of our passengers
and employees. On bad weather days, the ADA Paratransit Provider will be able to
tell you if service is operating or not.
If your trip is for dialysis, chemotherapy, or another life-sustaining purpose, call the
ADA Paratransit Provider at XXX-XXXX (or YYY-YYYY if you use a TTY) to make
sure you can get where you need to go. Every effort will be made to deliver your
trips using ADA Paratransit or by arranging other emergency assistance.
If you are traveling during inclement weather, be sure to prepare for longer ride
times. Bring any medication you may need. If you have a medical need, bring a
small snack with you in the event your trip takes longer than expected.
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Rider Courtesy
METRO has a short list of common-sense rules to ensure the safety of all riders and
drivers. We ask that riders observe the following Rules of Conduct:
• No smoking on the vehicles.
• No eating or drinking on-board (unless required for health reasons).
• No riding with open containers of alcohol or with illegal drugs.
• No abusive, threatening, or obscene language or actions.
• No deliberate fare evasion.
• No physical abuse of another rider or the driver.
• No petting guide dogs or other service animals without the permission of the
owner.
• No playing of radios, cassette tape players, or compact disk players (without
headphones), or other noisy equipment while on-board.
• No operating or tampering with any vehicle equipment while on-board.
Riders who engage in physical abuse or cause physical injury to another rider or
driver, or who engage in other illegal activities may be subject to immediate and
permanent suspension from receiving ADA Paratransit service.
Riders who engage in activity which seriously disrupts ADA Paratransit operations
may also be subject to a suspension of service.
Any rider who is suspended from service will be notified in writing and will be given
an opportunity to appeal the suspension.
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Suggestions, Comments, Compliments and Complaints
We welcome suggestions, comments, compliments and complaints on our ADA
Paratransit service.
If you have a comment or complaint about a particular trip or reservation
experience, please contact the ADA Paratransit Provider’s Project Manager at XXXXXXX or YYY-YYYY if you use a TTY.
Address
Address
Address
If you have a comment about service policies or eligibility determination, call the
ADA Paratransit Eligibility Coordinator at XXX-XXXX or write to:
ADA Paratransit Customer Service
Santa Cruz METRO, Suite 21
920 Pacific Avenue
To allow us to follow-up on your comments or suggestions, please be specific and
provide us with the following information:
• Your name, address, and phone number.
• The date, time, and location of the incident.
• The vehicle number or driver’s name.
• If concerning ADA Paratransit Provider staff, the time of your conversation with
them and the name of the employee.
• A detailed explanation of the incident or suggestion.
We will follow-up each comment or complaint received and will contact you by
phone or in writing to confirm that we have received and are reviewing your
comment or complaint within 4 days. Notice of resolution of the complaint will be
provided to you in writing within two weeks.
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ADA Paratransit Ombudsman
An ADA Paratransit Ombudsman is available to assist customers with addressing
ADA paratransit service issues.
You may request assistance with a policy issue, a service requirement, make a
comment or complaint, or, if you wish, you may file a complaint or comment
anonymously.
You may call the ADA Paratransit Ombudsman at:
Central Coast Center for Independent Living (CCCIL)
1395 41st Avenue, Suite B
Capitola, CA 95010
831-462-8720
831-462-8729 TTY
IMPORTANT PHONE NUMBERS
METRO ADA Paratransit Administrator………………………...XXX-XXXX or
YYY-YYYY (TTY)
METRO ADA Eligibility Coordinator ……………………………XXX-XXXX or
YYY-YYYY (TTY)
ADA Eligibility Contractor ……………………………………….XXX-XXXX or
YYY-YYYY (TTY)
ADA Paratransit Provider.........................................................XXX-XXXX or
YYY-YYYY (TTY)
• Reservations
• Dispatch
• Customer Service
METRO Customer Service......................................................425-8600 or
425-8993 (TTY)
After Hours Emergency (after 10:30 p.m.).................................ZZZ-ZZZZ in
North Service Area, and AAA-AAAA in South Service Area
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Glossary of ADA Paratransit Terms
ADA Complementary Paratransit
The Americans with Disabilities Act (ADA) requires public providers of fixed route
bus service to make transportation service available to persons with disabilities who
are unable to use accessible fixed route bus service. ADA Paratransit service must
be “comparable” to fixed route service in seven key areas: service area, days and
hours of service, fares, response time, travel time, trip purpose restrictions, and
capacity constraints.
ADA Paratransit Eligibility
• Four categories of persons seeking transportation in the METRO service area
are eligible for ADA Paratransit service:
• Individuals who, because of a disability, are unable to board, ride, or exit
independently from an accessible fixed route bus
• Individuals who, because of a disability, are unable to travel to or from a bus
stop
• Visitors to the METRO service area who are eligible for ADA Paratransit
service in another community, and visitors with disabilities who are unable to
use the METRO bus system
• Personal Care Attendants and companions of ADA-eligible individuals
ADA Paratransit Administrator
The METRO staff person responsible for overseeing all aspects of the
administration and delivery of METRO ADA Paratransit service.
ADA Paratransit Eligibility Coordinator
The METRO staff person responsible for overseeing METRO’s ADA Paratransit
eligibility determination process.
ADA Paratransit Eligibility Contractor
The company that performs ADA Paratransit eligibility determinations under contract
to METRO. The ADA Paratransit Eligibility Contractor may use other professionals
in making determinations.
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The transportation operator that delivers ADA Paratransit service under contract to
METRO. The ADA Paratransit Provider may employ other transportation operators
as subcontractors for the provision of ADA Paratransit service to riders.
ADA Paratransit Ombudsman
The Central Coast Center for Independent Living (CCCIL) will act as a liaison, when
needed, between ADA Paratransit service riders and METRO with regard to service
issues.
Ready Window
A 30-minute period of time surrounding a requested ADA Paratransit pick-up time,
during which the vehicle will arrive at the pick-up location. For example: for a
requested pick-up time of 9:00 am, the Ready Window would be from 8:50 am to
9:20 am. The ADA Paratransit rider must be ready and waiting for the vehicle
throughout the Ready Window.
Driver Wait Time
A period of five minutes after the arrival of the vehicle at the pick-up location during
which the driver will wait for the rider before departing. The vehicle may arrive at
any time during the Ready Window for a particular trip; the driver will wait for the
rider for five minutes after that time before leaving to pick up the next rider.
Cancellation
Notification from a rider to the ADA Paratransit Provider that he/she will not be
needing a scheduled ride. Cancellations should be made as early as possible, but
must be made no later than one hour prior to a scheduled ride.
No-show
Failure of a rider (who has not properly cancelled a trip) to appear at the agreedupon pick-up location within five minutes of the arrival of the vehicle at that spot.
Three no-shows within three months may result in a 30-day suspension of a rider’s
ADA Paratransit service.
Subscription Service
A standing reservation for a trip that a rider takes to the same place at the same
time, at least once a week.
Appeals Process
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The opportunity available to an ADA Paratransit rider to dispute, before an
independent panel, METRO decisions regarding his/her:
• Eligibility for service
• Recorded no-show
• Suspension of service due to no-shows
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Policies and Procedures Outline – Santa Cruz METRO’s
ParaCruz (ADA Complementary Paratransit service)
I.
II.
III.
IV.
V.
VI.
Information required to be provided about service
Reservations Call Takers
A.
Training
B.
Caller hold time before answering
C.
Information provided during reservation process
D.
Confirmation of trip call handling
E.
Trip Cancellation procedures
F.
Trip Change procedures
G.
Handling of comments and complaints (separate number in
customer svc.)
H.
How are “Where’s My Ride?” calls handled
Scheduling
A.
Training
B.
Develop schedules with on-line reservations (Batch after 5:00 p.m.
day ahead)
C.
Changes outside of parameters
1.
Call-back to customer for trips reserved on holidays
2.
Call-back to customer for reserved trips with routing or
3.
scheduling changes outside of allowed window
D.
Vehicle assignments in scheduling process (prime and subs, type
of veh.)
E.
Service parameters
1.
Ready window -10 to +20 window
2.
Maximum ride time – 60 minutes
3.
Review of internal parameters based on actual speed and
trip times
4.
Schedule productivity vs. performed productivity
Dispatch
A.
Training
B.
Staffing level needed to maintain contact with drivers, subs and
C.
“where’s my ride” call handling
D.
Vehicle communications requirements (Nextel or radio)
E.
Emergency operations and dispatch capabilities
Drivers
A.
Training and Certifications (CDL Bp or Commercial Class C for
sedan drivers. CPR and first aid)
B.
Driver assistance (mobility aids, sensory disabilities, sensitivity)
C.
Defensive driving, safety, emergency procedures,
D.
Pre-trip safety inspections
E.
Record keeping, trip tracking (completion of manifests)
Vehicle Standards
A.
Required equipment
B.
Mechanical requirements
VII.
VIII.
IX.
C.
Cleanliness
Maintenance
A.
Training and certifications
B.
Pre-trip inspections – Maintenance staff to monitor pull-out
C.
Preventive Maintenance Program
D.
Scheduled Maintenance - Plan
E.
Log by vehicle of all repairs including body work and unscheduled
F.
Fleet spares for road calls – fleet management plan
G.
Maintenance facilities
Reporting Process
A.
Trip data
1.
Service Productivity indicators (Prime and subcontractors)
2.
Complaints
3.
Call statistics
B.
Billing procedures/Reconciliation procedures
(prime and subcontractors)
1.
Accuracy standards
2.
Corrections and audit by METRO
3.
Independent audit requirement
Incentives and penalties
A.
Performance standards
1.
Call hold time by time of day
2.
Complaints – responsiveness and appropriateness
3.
Productivity (hourly for prime, mileage for subs)
a.
On-time performance
b.
Passengers per hour
c.
Missed trips or trips more than one hour late (40
minutes past the ready window)
B.
Service Quality
1.
Courtesy
2.
Staff and driver Knowledge of program
3.
Clean and safe vehicle operation (inspections)
4.
On-the-road supervision (prime and subs)

SANTA CRUZ METROPOLITAN TRANSIT DISTRICT

Transcription

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Summer 2009 - Paratransit Services