Older people`s care services

Transcription

Getting the most out of life
An A to Z of services
for older people
in Southwark
Welcome to this A to Z directory
of services for older people
This is an A to Z of services directory for
older people living in Southwark. We
hope it’ll help you get more out of life in
Southwark. It’s primarily for anyone aged
60 years or over but carers and family
members may find it useful too. Inside
you'll find information on everything
from accident prevention to library
opening times to walk in health centres.
We hope you find this directory useful
and we'd like to know what you think
about it. We've included a form at the
back which you can send back to us with
your thoughts. From your comments,
we aim to update and publish a new
directory every 18 months.
By working together, we believe we
can deliver you the very best services.
In 2006, following a wide scale
consultation, when we talked with
older people about their needs, we
published Southwark's five year plan
for older people, called Independence
and Wellbeing for Life. We listened to
what you had to say about what really
mattered and used your views to
produce the plan's key actions.
Among many things, you asked for better
information so you could access services
and take part in the range of activities
throughout the borough. So we have
made a real effort to include details
on as many services as possible provided
by different organisations across the
borough – the council, health providers,
police, community groups and voluntary
organisations. If you need to find out
more about general council services, you
should refer to a separate published
directory, the AZ of Services in
Southwark, produced by Southwark
Council. This booklet can be obtained
by calling 020 7525 5000 or by visiting
your local library or one stop shop.
2
Charlie Cherrill
Chair, Southwark Pensioners Forum
Mee Ling Ng OBE
Chair, NHS Southwark
Cllr David Noakes
Executive member for health and
adult care, Southwark Council
To find out about wheelchair access,
hearing loops and other venue or service
access issues, please contact the service
directly.
A
Accidents and emergencies
The risk of accidental injury and falls in
the home increases with age. However
active you are, as you get older you may
find at times that you find it hard to
balance, that your reaction times are
slower, your muscles and joints are
weaker and that your eyesight is
deteriorating. This is why it’s important
that your home is a safe place to be to
reduce the risk of accidents.
Emergency department
Visit the emergency department at King’s
or St Thomas’ hospitals for emergencies
such as loss of consciousness, severe chest
pain, serious accidents or loss of blood.
Always dial 999 if a situation is urgent,
critical or life threatening.
Advice centres
At Southwark advice centres you can
get advice, information and guidance
on your legal rights, entitlements and
responsibilities. Some are general centres,
providing advice on welfare benefits,
housing, employment, consumer rights,
legal matters, health, money and debt
issues. Others specialise in just one issue
such as immigration and nationality.
AfroAsian Advisory Service
T 020 7701 0141
53 Addington Square, SE5 7LB
Blackfriars Advice Centre
T 020 7701 3999
199 Walworth Road, SE17 1RL
Cambridge House
T 020 7358 7000
E info@ch1889.org
W www.ch1889.org
131 Camberwell Road, SE5 0HF
See also Falls prevention, p26; Hospitals,
p31; Minor injuries unit, p39; NHS Walk in Community legal service direct
centre in New Cross, p50; GP Walk in
T 0845 345 4345
centre, p28; GP out of hours service, p28
Immigration advisory service
Adapting your home
T 0844 974 4000
Following an assessment of your
difficulties by Southwark Health and
Independent advice in community
Social Care’s occupational therapy service, languages
it may be agreed that your home can be Multilingual community rights shop
adapted, for example, by fitting grab rails T 020 7703 4442
or installing ramps. Contact the
E mlcrs213@yahoo.co.uk
occupational therapy service for an
W www.mlcrs.co.uk
assessment form.
213 Camberwell Road, SE5 0HG
See Equipment, p23; Occupational
therapy service for the contact details,
p40; Housing and homes section,
Small repairs scheme, p32
Pension credit claimline
T 0800 991 234
Southwark Citizens Advice Bureau
T 0844 499 4134
W www.southwarkcabservice.org.uk
Bermondsey office, 8 Market Place,
Southwark Park Road, SE16 3UQ
Peckham office, 97 Peckham High Street,
SE15 5RS
If you are reporting abuse it is helpful if
you can provide your name to enable
further contact, but you can also report
suspected abuse and not disclose your
identity should you wish.
T Duty social worker, 0845 600 1287,
Monday to Friday, 9am to 5pm
Southwark leaseholders’ advice project
T Out of hours team, 020 3299 6012
T 020 7237 9532
T Community safety unit
E leasehold@southwarkcabservice.org.uk
020 7232 6237/6160/6218
Southwark Credit Union
T 020 7787 0770
Safeguarding adults
E safeguardingadultscoordinator@
southwark.gov.uk
Southwark Law Centre
W www.southwark.gov.uk/
T 020 7732 2008
Safeguardingadults
Hanover Park House, 1416 Hanover Park, T 020 7525 1754
SE15 5HG
Domestic violence
Southwark Pensioners Centre
T 020 7708 4556
Bede House
305307 Camberwell Road, SE5 0HQ
Free, confidential and nonjudgemental
advice in a safe and friendly environment,
See also Age Concern Southwark, p6; on safety, housing, legal matters,
Benefits, p9; Community and day
immigration, benefits and other practical
centres, p17; Help the Aged, p30
issues. Bede House also offers a same sex
domestic violence service.
Adult abuse
T 020 7237 9162
Adult abuse is when an older person
E admin@bedehouse.org
suffers because of physical cruelty,
W www.bedehouse.org
emotional neglect, sexual abuse or
financial exploitation.
Broken Rainbow
A helpline service for lesbian, gay, bisexual
If you think someone is being abused or
or trans people affected by domestic
someone is abusing you, contact the duty
violence. Broken Rainbow also works to
social worker or Southwark Police on the
raise the issue of domestic violence in
telephone numbers listed below. If you are same sex relationships with organisations
being abused and feel unable to call us
in the criminal justice system
yourself, tell someone you trust and ask
T 0845 260 4460
them to do it for you.
W www.brokenrainbow.org.uk
4
Support Without Prejudice
Victim Support service for victims of
hate crimes.
T 020 7378 8886
In an emergency always dial 999 for
the police.
See also Police, p42; Victim Support
Southwark, p49
Adult learning
We aim to promote progression and
enjoyment through adult learning.
We offer part time courses taught by
experienced staff, at times that are
convenient to you. Whether you’re
looking to develop new skills to find a
better job or to learn something new
for the fun of it, we’ve got a range of
exciting courses to meet your needs.
Enrolments are now taking place. Come
along to Thomas Calton and sign up.
Monday to Friday, 9.30am to 4.30pm
Monday or Wednesday evening from
6pm to 8pm (term times)
Fees
Course and registration fees are due on
enrolment. There is an annual registration
fee of £5. English, literacy, numeracy and
family learning courses are free.
Concessionary fees available for anyone
aged over 60 or for those receiving a
means tested benefit. To claim a
concessionary rate, bring evidence of
residency status, meanstested benefits
confirmation or proof that your state
pension is your main source of income.
Arts, craft and design courses: ceramics,
fashion, furniture making, home
furnishings, life drawing, painting and
drawing, pattern cutting, portrait
modelling, soft tailoring, upholstery,
wood carving and woodwork.
Childcare courses: introduction to
childcare, preparing to work in a pre
school setting, introduction to teaching
assistance, parenting.
Health, fitness and dance courses: belly
dance, dance fitness, fitness for health,
keep fit 50+, pilates, yoga, health and
safety in the workplace.
New technologies: social networking on
the internet
Skills for life courses: a range of classes
for everyone from beginners and
upwards. Reading, writing, spelling,
grammar, speaking, listening, numbers,
measuring, handling data, English.
T 020 7358 2100
W www.southwark.gov.uk/adultlearning
University of the Third Age
A selfhelp organisation for people no
longer in full time employment providing
educational, creative and leisure
opportunities in a friendly environment.
T 020 8466 6139
E website@u3a.org.uk
W www.u3a.org.uk
See also Exercise, p24;
Leisure centres, p35
Age Concern Southwark
An independent charity that promotes
the wellbeing of all older people. Age
Concern Southwark’s services include
five day centres, community care, home
care, Macmillan palliative care service,
insurance services and a black and ethnic
minority information and advice service.
T 020 7701 9700
E acls@acls.org.uk
W www.acls.org.uk
Age Concern community care
support service
Provides information, advice and support
to local older people on a range of issues
including welfare benefits, housing and
crisis prevention.
North of the borough
T 020 7403 8310 or 020 7252 1916
South of the borough
T 020 7703 6105
Age Concern North Southwark Healthy
Ageing Centre
Day centre to support older people and
encourage participation in activities to
improve their health and wellbeing.
Open access.
T 020 7237 0860
Age Concern South Southwark healthy
ageing activities
There are a range of activities in the
south of the borough to help support
older people and enable them to enjoy
a better quality of later life. Open access.
T 020 7732 2254
6
Alarm schemes
Aid Call Age Concern
Personal alarms providing 24hour
emergency response.
T 0800 772 266
Help the Aged SeniorLink telephone
response service
Personal alarms providing 24hour
emergency response. This service is
means tested.
T 0845 603 4576
Smart response service
Southwark’s monitoring and alarm response
team (Smart) provides a 24hour, seven
days a week response service supporting
older people to live as independently as
possible. It uses technology, such as neck
pendants and other electronic devices in
the home, to monitor a person’s wellbeing
and to summon help if required.
T 020 7525 2999
E smart@southwark.gov.uk
W www.southwark.gov.uk
Fred Francis Centre, 269 Lordship Lane,
SE22 8JG
Alcohol and drug misuse
To find out about local services contact
Southwark drug and alcohol action team.
T 020 7525 3040
Foundation 66
Community and accommodationbased
services, supporting people to achieve
positive change and freedom from the
harmful effects of alcohol and other drugs.
T 020 7403 4077
E info@arpuk.org
W www.arpuk.org
68 Newington Causeway, SE1 6DF
Equinox
Alcohol misuse advice and counselling
services.
T 020 7401 3722
107 Waterloo Road, SE1 8UL
Southwark Irish Pensioners Project
T 020 7232 1004, 020 7232 1699 or
020 7232 1994
E rita.andrews@btconnect.com or
eileenconnolly@btconnect.com
W www.irishinlondon.org
Evelyn Coyle Centre
49a Grange Walk, SE1 3DY
Alzheimer’s Society Southwark
Provides information of local services,
education, support, home visits, advice
and advocacy to people, and their carers,
with all forms of dementia.
T Helpline 0845 300 0336
Enquires 020 7089 9173
E southwark@alzheimers.org.uk
W www.alzheimers.org.uk/southwark
Stones End Day Centre, 11 Scovell Road,
SE1 1QQ
See also Mental health, p38
Antisocial behaviour
You can report antisocial behaviour
online or by phone. For advice on
persistent antisocial behaviour, contact
the Southwark antisocial behaviour unit
(sasbu). It can take legal action against
persistent offenders. In emergencies
always call 999.
T 020 7525 5777 (24 hours a day
reporting line)
E sasbu@southwark.gov.uk
W www.southwark.gov.uk/asb
See also Community safety, p19;
Mediation, p38
Arts
Southwark is bursting with cultural
activities, galleries and theatres.
Southwark Council’s arts service
promotes, advises and funds arts and
culture in the borough.
T 020 7525 2000
E artsadmin@southwark.gov.uk
W www.southwark.gov.uk/art
Age Exchange
Age Exchange is internationally known
for work in all areas of reminiscence,
including theatre, publishing, exhibitions,
cross generational projects and training
workshops. Age Exchange is the only
professional reminiscence theatre
company in the country performing plays
based on the memories of older people.
Age Exchange can be booked to perform
in day centres, residential homes, hospital
wards, community centres, libraries,
schools and theatres.
T 020 8318 9105
E administrator@ageexchange.org.uk
W www.ageexchange.org.uk
The Reminiscence Centre,
11 Blackheath Village, SE3 9LA
Seniors Creative Network, part of
Southwark Arts Forum
Creative activities and events for older
people in Southwark, including painting
and drawing, crafts and applied arts,
music and movement and singalong
workshops. Suggestions for other
workshops always welcome. Seniors
Creative Network meetings are held
bimonthly and everyone is welcome
to attend.
T 020 7252 8672
E wendy@southwarkartsforum.org
ShapeArts
Helps disabled people access the arts,
by providing volunteers to accompany
disabled people to theatres, cinemas
and other arts venues.
Camberwell College of Arts
T 0845 521 3457
Runs community and education projects in W www.shapearts.org.uk
Southwark to increase access to the arts by
local people and support the creativity of The Welcome Singers
people across the community. This includes An older people's choir with 30 members
an arts introduction course for local elderly and a professional conductor that meets
people in partnership with the Southwark on Wednesday afternoons from 2pm to
Seniors Creative Network.
4pm at the Southwark Pensioners Centre.
T 020 7514 6302
No previous experience of choral singing
E enquiries@camberwell.arts.ac.uk
is required. Members pay an annual
W www.camberwell.arts.ac.uk
subscription of £3 and a weekly
Peckham Road, SE5 8UF
contribution of £2 but you can come free
for one Wednesday rehearsal before
Entelechy Arts
deciding whether to join.
Drama, dance and music project for older
Contact Southwark Pensioners Centre
people from all backgrounds
for more information, p19
performances, plus tea dances and
cabaret for the 21st century! Call for
See also Clubs and groups, p14;
event details.
Community and day centres, p17;
T 020 8694 9007
Silver, p47
E info@entelechyarts.org
W www.entelechyarts.org
The Albany, Douglas Way, SE8 4AG
8
B
Bathing
Help with bathing at home can be
provided to those who are unable to
bath themselves due to weakness, an
illness or disability.
See Older people’s care services, p40
Befriending
Befriending services are offered by
voluntary organisations to provide
isolated and lonely older people
with opportunities for socialising,
companionship and a sense of being
part of a community. Opportunities are
also available to older people to
volunteer to become a befriender to
other older people.
Benefits for older people
Black elders day care
Southwark Council’s joint team will help
T 020 7701 9812
you claim all the benefits you are entitled 50 Lomond House, SE5 7AL
to. It can help you complete application
forms, make a referral for disabled
parking and social care. The team can
T 020 8690 9060
visit you at home.
T 020 7089 6026
E joint.team@southwark.gov.uk
T 020 7264 5980 or 020 7089 9173
W www.southwark.gov.uk/jointteam
Stones end Day Centre, 11 Scovell Road,
SE1 1QQ
If you have already made a claim for a
housing benefit or council tax benefit
Blackfriars Settlement
and wish to discuss this please contact
T 020 7928 9521
our benefit team.
T 020 7525 1880
Charterhouse in Southwark
E souhousingbenefitsuk@liberata.com
T 020 7357 7733
W www.southwark.gov.uk/benefits
40 Tabard St, SE1 4JU
Independent advice
If you need help to challenge an
unfavourable benefits decision, you can
make an appointment through your
GP surgery to see an adviser from the
benefits and health project.
T 020 7701 0141
See also Advice centres, p3;
Age Concern Southwark, p6;
Southwark Pensioners Centre, p19
Dulwich Helpline
T 020 8299 2623
Southwark Asian Women’s Association
T 020 7252 9290
Southwark Churches Care
T 020 7252 6381
Brandon Baptist Church,
Redcar Street, SE5 0NA
Southwark Circle
Southwark Circle offers help with life’s
practical tasks, as and when you need it.
As well as the opportunity to get out and
about from the house, meet new people,
teach and learn new things.
T 0800 112 3441
E info@southwarkcircle.org.uk
W www.southwarkcircle.org.uk
Southwark Irish Pensioners
T 020 7232 1004
Time and Talents
T 020 7231 7845
See also Black and minority ethnic
support services, p10; Clubs and
groups, p14; Community and day
centres, p17
Great Lakes African Women’s Network
Support services for African women who
are affected by bereavement.
T 020 7928 2800
E info@glawn.org.uk
W www.glawn.org.uk
14a Baylis Road, SE1 7AA
Irish Chaplaincy, older and vulnerable
person programme
Pastoral programme for older and vulnerable
Irish people who are isolated and lonely.
T 020 7701 9008
142a Rodney Road, SE17 1RA
Muslim Association of Nigeria
Support service for ethnic minorities living
in Southwark, offering social activities
and events for families and older people.
T 020 7231 0100
365 Old Kent Road, SE1 5JH
Bereavement
Organisation of Blind Africans and
See Cemeteries and crematoriums, p13; Caribbeans
Counselling, bereavement and
Support service for visually impaired
selfhelp, p20
African and Caribbean people, providing
training and education to enable them to
Blue badges
take up opportunities in employment.
T 020 7735 3400
See Transport, p48
E info@obac.org.uk
1st floor, Gloucester House,
Black and minority ethnic
8 Camberwell New Road, SE5 0TA
support services
Black Elders Concern
Support service for vulnerable older
people aged 50 and over, for example
people with physical and sensory
disabilities, HIV or Aids.
T 020 7701 9812
186 Peckham High St, SE15 5EG
10
Southwark Muslim Women’s Association
Support service for Muslim women and
their families and elderly Muslim women
living in Southwark, offering information
and advice, classes, free lunches and
social activities.
T 020 7732 8053
Bellenden Old School,
Bellenden Road, SE15 4DG
Southwark Somali Refugee Council
Advice on immigration and refugee status.
T 020 7358 3274
E southwarksomalirefugee@gmail.com
Unit 143, Camberwell Business Centre,
Lomond Grove, SE5 7HN
Builders register list
Southwark West African Women’s
Support Group
Advice, counselling and employment
training for women up to 70 years old.
T 020 7277 1780
Please note that the inclusion of a trader
on this register is only an indication that
they have made a commitment to meet
certain minimum standards, which have
been set out in our code of practice.
See also Befriending, p9; Carers, p13;
Clubs and groups, p14; Community
and day centres, p17
Bogus callers
See Community safety, p19
Bookbus
See Libraries,
Special library service, p37
Bowel screening
See Screening, p47
A register of builders who have
undergone a strict vetting procedure by
our Trading Standards Service. Services
include electricians, plumbers, roofers, gas
fitters and gardeners.
T 020 7525 2000
E tradingstandards@southwark.gov.uk
W www.southwark.gov.uk/builders
Burglary
See Community safety, p19
Bus pass
See Transport, Freedom pass, p48
C
Care assessments
Breast screening
If you require assistance with personal
care such as washing or dressing, or other
See Screening, p47
practical daily tasks such as cooking and
cleaning, you can request a care
Burials
assessment.
T 0845 600 1287
See Cemeteries and crematoriums, p13 W www.southwark.gov.uk/olderpeople
For further information about care
assessments, see Older people’s care
services, p40
Independent advice
You can access independent advice about
care assessments and packages through
Cambridge House advocacy project.
T 020 7358 7000
Counsel and Care
A national charity working with older
people, their families and carers to get
the best care and support.
T 0845 300 7585
E advice@counselandcare.org.uk
W www.counselandcare.org.uk
See also Advice centres, p3; Direct
payments, p22; Older people’s care
services, p40
Care homes
There are two main types of care homes:
Residential care homes
Blue Grove House
T 020 7394 2300
325 Southwark Park Road, SE16 2JN
The Elms
T 020 8693 4622
147 Barry Road, SE22 0JR
Greenhive
T 020 7740 9880
50 Brayards Road, SE15 2BQ
Love Walk
T 020 7703 3632
10 Love Walk, SE5 8AE
Rose Court
T 020 7394 2190
253 Lower Road, SE8 5DN
Care homes without nursing care:
residential homes, where people live
Waterside
short or long term. They provide
T 020 7358 5780
accommodation, meals and personal care 40 Sumner Road, SE15 6LA
(such as help with washing and eating).
Care homes with nursing
Care homes with nursing care: These
homes are the same as those without
Burgess Park Nursing Home
nursing care but they also have registered T 020 7703 2112
nurses who can provide care for more
81 Picton Street, SE5 7QH
complex health needs.
Cherry Croft Care Centre
Both types of care home are registered
T 020 7732 0906
with the Care Quality Commission, which Wilkinson House, Dewar Street, SE15 4JP
publishes reports on the quality of
services provided at the home. These
Hamilton Lodge
reports can be accessed at
T 020 8699 6080
W www.cqc.org.uk
36 Honor Oak Road, SE23 3RZ
12
Queens Oak
T 020 7277 9283
6472 Queens Oak Road, SE15 2EP
Southwark Park
T 020 7237 4744
94116 Southwark Park Road, SE16 3RR
St Andrews
T 020 7787 4462
6466 Choumert Rd, SE15 4AX
Tower Bridge Care Centre
T 020 7394 6840
1 Tower Bridge Road, SE1 4TR
Southwark Carers
Provides advice, information and support
for carers.
T 020 7708 4497
E info@southwarkcarers.org.uk
Cambridge House, 131 Camberwell Road,
SE5 0HF
See also Alarm schemes, p6; Black and
minority ethnic support services, p10;
Occupational therapy, p40; Older
people’s care services, p40; Respite
care, p46
Car parking
See also Housing and homes section,
Sheltered housing, p33
See Transport for information
on Blue badges, p48
Carers
A number of services are provided for
carers and the person they care for. You
can also ask for a separate carers
assessment, where you can discuss what
help you need. If you care for someone
and want help, ask Southwark Health and
Social Care to carry out a care assessment
for the person you care for.
T 0800 389 5339 (free carers helpline)
W www.southwark.gov.uk/carers
For further information on services for
carers in Southwark, see Older
people’s care services, p40
Organisation of Blind Africans
and Caribbeans
T 020 7735 3400
Cemeteries and crematoriums
Southwark Council’s bereavement service
offers help with funeral procedures in
cemeteries and crematoriums, plus
information on organising a funeral and
the costs involved.
T 020 7639 3121
E environment@southwark.gov.uk
W www.southwark.gov.uk/bereavement
See also Counselling, bereavement
and selfhelp, p20
Chemist
See Pharmacists, p41
Chiropody
See Foot health, p27
Clubs and groups
Beormund Centre
There are many clubs and groups across
Over 50s mixed exercise class, Monday
Southwark, providing social opportunities mornings 11am to noon.
and activities for older people. Most local Art class Monday 1.30pm to 3.30pm
churches also have regular groups for
and Sequence dancing Wednesday
pensioners or older people, contact your local 1pm to 3pm.
church for details. Call for more information. T 020 7237 9313
177 Abbey Street, SE1 2AN
AAINA Women's Group (Asian women’s
association)
Bengali Women’s Group
Advice and information, befriending,
English classes, drop in sessions, walks,
social activities, health information and
health promotion, embroidery sessions,
keep fit classes.
free lunches, advice and information,
T 020 7358 0697
sewing class for people over 60.
E aainawomensgroup@fsmail.net
T 020 7357 0623/020 7403 9888
E bwomensgroup@yahoo.co.uk
Thomas Calton Centre, Alpha Street,
Rockingham Community Centre,
SE15 4NX
Falmouth Road, SE1 6RQ
Age Concern Early Intervention Over
BERPAG
55s Club
Bermondsey Pensioners Action Group
Weekly group providing armchair
First Wednesday of the month 10.30am
exercises, exercise to music, bingo,
quizzes, arts and crafts and other games. Beormund Centre, Abbey Street SE1
Onsite hairdresser and chiropodist.
EDPAG
T 020 7237 0860
East Dulwich and Peckham Pensioners
95 Southwark Park Road, SE16 3TY
Action Group
Last Thursday of the month
Albrighton Golden Years Club
Jack Jones House, 12 Reedham Street,
T 020 7274 0509
SE15 4LB
Albrighton Community Centre,
Albrighton Road, Dog Kennel Hill Estate,
Southwark Cypriot Lunch Club
SE22 8AH
T 020 7277 8690
E cypriotcentre@btconnect.com
12a Asylum Road, Peckham, SE15 2RL
T 020 7089 9173
SE1 1QQ
14
St Jude's Community Association
Pensioner's group
Tuesday 12.30pm to 3pm
Bingo Tuesday 1pm to 3pm
T 020 7928 9840
E stjudesca@yahoo.com
The Crypt, St Jude's Church, St George's
Road, SE1 6EZ
Thursday Club
Dance, chat and music.
Tuesday and Thursday 1.30pm to 3.30pm
First Friday of the month £3
T 020 7237 5722
St Peter’s and the Guardian Angels
Paradise Street, SE16
Time and Talents
Time and Talents over 60s Monday club
1pm to 3pm
Time and Talents over 50s Thursday club
1pm to 3pm
Rainbow Arts and Crafts
10.30am to 12.30pm
T 020 7231 7845
The Old Mortuary, St Marychurch Street,
SE16 4JE
Crusoe Club for the Blind and
Partially Sighted
Transport through DialaRide, chairbased
exercises, lunch, is £2.50, arts and crafts.
T 020 7928 9521
Blackfriars Settlement,
15 Rushworth Street, SE1 0RB
Dulwich Helpline
Small stimulating activity groups including
chairbased exercise, yoga, poetry, art
appreciation, bridge, reminiscence, book
and music clubs, befriending groups and
a number of dropins.
T 020 8299 2623
Dulwich Community Hospital, East
Dulwich Grove, SE22 8PT
Explorers Club
Educational and cultural activities and
visits to places and events of cultural,
artistic or historical interest. Members pay
a £5 annual subscription and there are
variable charges for some outings – often
far less than the full cost.
For information about the current
programme or a membership form,
contact the Southwark Pensioners
Centre, p19
Golden 60s Club
Informal friendship club on Thursdays,
1.30pm to 4pm, offering a chat over a
cup of tea and bingo.
T 020 7403 3841
Pensioners Hall, Lawson Estate, SE1
Goose Green Luncheon Club
T 020 8693 2090
Goose Green Centre
East Dulwich Road, SE22
Latin American Golden Years Day Centre
Services and support for older people
from the Latin American and Spanish
speaking communities. Advice service,
social and leisure activities.
T 020 7793 0469
E latinamgyc@btconnect.com
129 Cancell Road, SW9 6HN
Pioneer African Caribbean Over
50s Group
Talks on health, wellbeing and welfare,
lunch, exercise.
T 07958 371 122
Wednesday group: East Dulwich
Community Centre,
4664 Darrell Road, SE22
Friday group: Copleston Centre,
Copleston Road, SE15 4AN
T 020 7252 6381
Brandon Baptist Church, Redcare Street,
SE5 0NA
Southwark Irish Pensioners Project
Activities, welfare and housing advice
T 020 7232 1004
19 Spa Road, SE16 3SA
Southwark Pensioners Action Group
The Southwark Pensioners Action Group
(SPAG) welcomes members aged 50 and
over who live in Southwark.
Contact SPAG through Southwark
Pensioners Centre, p19
Southwark Pensioners Forum
Meets every two months. All local
pensioners and representatives from
pensioner groups are welcome to come
and discuss issues of concern to local
pensioners. Speakers are invited from
areas such as health, employment and
pensions and adult education and useful
information is distributed to members.
T 020 7525 0514/7499
E kevin.dykes@southwark.gov.uk
Meetings at Southwark Town Hall,
Peckham Road, SE5 8UB
16
Sunday Lunch Club
A roast lunch is provided as well as tea
and lots of time to talk. Talks on advocacy
and budget management, and workshops
on art appreciation, arts and crafts.
T 020 7928 9521
Thursday Lunch Club
Lunch and lots of activities including chair
yoga, arts and bingo
T 020 7928 9521
Time and Talents over 60s Monday club
Meet and chat with friends, enjoy a range
of entertainment such as talks, raffles,
quizzes and bingo. Time and Talents also
provides other clubs for all ages, which
may be of specific interest to older
people, including a gardening group, a
stroke club and arts and crafts groups.
T 020 7231 7845
E info@timeandtalents.org.uk
W www.timeandtalents.org.uk
Main hall, The Old Mortuary,
St Marychurch Street, SE16
See also Age Concern, p6; Community
and day centres, p17; Help the Aged,
p30; Southwark Pensioners Centre, p19
Community and day centres
Southwark’s community centres and day
centres offer a wide range of social,
leisure and support services for older
people. They can help you maintain your
independence and you can meet people
in similar circumstances to you. Some
community and day centres cater for
people with mental health problems and
for adults with physical disabilities, some
of which are on a referral basis, following
a care assessment (check with the service).
Call the provider for more details.
For a care assessment, see Care
assessment, p11
Age Concern Southwark Black Elders
Group for older people with mental
health needs from the African Caribbean
community, referrals from Southwark
Health and Social Care. Services include
meals, arts and crafts and outings.
T 020 7701 9812
W www.ageconcernsouthwark.org.uk
D'Eynsford Centre, 4 D'Eynsford Road,
SE5 7EB
Mentally Frail Elders Day Centre offering
weekend day care for older people with a
mild to moderate mental health need.
T 020 7701 9812
D'Eynsford Centre, 4 D'Eynsford Road,
SE5 7EB
South Southwark Healthy Ageing Centre
T 020 7732 2254
Nunhead Day Centre, St Antony with
St Silas Community Centre, SE15 3EB
Stones End Day Centre for older people
with long term conditions, physical
disabilities, mental health needs and
visual and hearing impairments.
T 020 7403 8310
SE1 1QQ
Aylesbury Day Centre
(for people with physical disabilities)
T 020 7525 5219
2 Bradenham Close, Boyson Road, SE17 2QB
Black Elderly Group Southwark
T 020 7639 8655
E begs.elim@btconnect.net
Elm House, 86 Bellenden Road,
Peckham, SE15 4QR
Blackfriars Settlement
Education classes, art club, theatre group,
Nightingale singers, befriending, lunch
club (Monday and Thursday) information
and legal advice.
T 020 7928 9521
T 020 7407 1123
Rainbow Building, 32 Crosby Row,
off Long Lane, SE1 3PT
Copleston Centre
Multipurpose, multifaith community
centre, activities for all ages including
outreach work for adults with mental
health problems. Provides therapy for the
elderly, exercise groups and a book club.
T 020 7732 3435
E capleaton@coplestoncentre.org.uk or
office@coplestoncentre.org.uk
Copleston Road, SE15 4AN
Darwin Court (Peabody Trust)
Exercise classes for all abilities, swimming
pool, IT training suite (morning only),
healthcare suite offering various
therapies, and a cafe (8.30am to 3.00pm).
Opening hours: Monday to Friday, 8am to
8pm, Friday, 8am to 7pm
T 020 7021 4670
Crail Row, SE17 1AD
18
Fred Francis Day Centre
Art class, sewing, pottery, exercise classes
and aromatherapy, day trips, lunches,
discussion groups and quizzes. Open
seven days a week.
T 020 7525 2980
269281 Lordship Lane, SE22 8JG
Golden Oldies Community Care Project
A variety of activities, including a keep
fit class, bingo, art and crafts, sewing,
knitting and crocheting, social trips,
massage, games, healthy living checks
and talks.
T 020 7701 2999
Walworth Methodist Church Hall, 54
Camberwell Road, SE5 0EN
Holmhurst Day Centre
(for people with mental health needs)
T 020 7274 6552
46 Halfmoon Lane, SE24 9JX
Peckham Settlement
Clubs on Mondays and Fridays, providing
friendship and social activities.
T 020 7639 1823
Peckham Settlement, Goldsmith Road,
SE15 5TF
South Asian Elderly Day Centre
Care and support for Asian people aged
50 years and over, who are isolated and
vulnerable due to infirmity or disability,
offering meals, information and advice,
social and cultural activities.
T 020 7358 9997
Southwark Asian Centre, Peckham Rye,
SE15 4NU
Southwark Cypriot Elderly Day Centre
Health checks and advice, bingo and
other services.
T 020 7277 8690
12a Asylum Road, SE15 2RL
Southwark Park Day Centre
T 020 7237 0732
345 Southwark Park Road, SE16 2JN
Facilities include meeting rooms for hire,
IT suite for practice and (occasional)
training, welfare rights advice, over 60s
employment bureau, community
development support and access to a
wide range of information. The centre
hosts a range of social, educational,
support and campaigning groups
including the Southwark Pensioners
Action Group, Explorers Club and the
Transport Action Group.
T 020 7708 4556
E mail@southwarkpensioners.org.uk
See Southwark Circle, p10
Southwark Somali Elders Project
Well women and well men clinics,
outings, exercise, social activities, welfare
and benefits advice, and transport for
disabled people. Somali speaking staff.
Tuesdays for women, Thursdays for men,
increasing in the future.
T 020 7639 8655
E begs.elim@btconnect.com
Elm House, 86 Bellenden Road,
Peckham, SE15 4RQ
Southwark Vietnamese Chinese
Day Centre
T 020 7635 0022
E svccuk@gmail.co.uk
Thomas Calton Centre, Alpha Street,
SE15 4NX
See also Black and minority ethnic
services, p10; Clubs and groups, p14
Community safety
Southwark is getting safer. However, we
know that older people are particularly
concerned about crime and can be
vulnerable to burglary when properties
look neglected, as well as distraction
burglary and bogus callers.
T 020 7525 5000
W www.safersouthwark.org.uk
Bogus callers
Usually a bogus caller knocks on the door
to distract the person living there, while
an accomplice burgles the property. To
avoid this happening to you:
• fit a chain and/or a spy hole
• always ask for identification to make
sure they are a genuine caller.
Burglary
Keep burglars out:
• make sure your windows are closed
and locked before leaving home, fit
deadlocks to all outside doors
• do not hide spare keys in an obvious
place like under a brick or in the shed
• leave a light or the radio on at night,
so it looks like someone is in
• do not leave cash lying around.
Victim Support Southwark
A range of services, such as providing
home security through their lockfitting
scheme and setting up passwords with
utility companies.
See Victim Support Southwark, p49
Community wardens
Community wardens are Southwark's
'eyes and ears'. Wardens work with the
police and other agencies, and provide a
reassuring presence that helps prevent
crime and antisocial behaviour, help to
report environmental crime, and act as
an information source for business and
residents. Wardens visit sheltered housing
and community centres, clubs and
groups to ensure that residents are fully
supported and to address any crime or
safety concerns. They can, if necessary,
call in on people who are vulnerable or
have been the victims of hate crime.
T 020 7525 5846
W www.southwark.gov.uk/wardens
Complaints are accepted in all
formats including:
T 020 7525 0042
E complaints@southwark.gov.uk
F 020 7525 3819
Through minicom and typetalk
020 7525 3559
Southwark Council, corporate complaints
unit, PO Box 64529, SE1P 5LX
See also PALS, p41
Council housing
If you are a Southwark Council tenant
please refer to your tenants’ handbook.
For all other housing enquiries see
Housing and homes, p31
Council tax benefit
Council tax benefit can help you pay your
council tax.
T 020 7525 1850
E soucounciltaxuk@liberata.com
W www.southwark.gov.uk/counciltax
See also Benefits for older people, p9
See also Antisocial behaviour, p7;
Fire safety, p27; Mediation, p38; Police,
Counselling, bereavement
and selfhelp
p42; Victim Support Southwark, p49
Complaints
The council recognises the importance of Produces a practical guide to coping with
customer complaints and welcomes them bereavement and a fact sheet, Planning
as a valuable form of feedback about our for a Funeral.
services. We will learn from and use the
T 020 7701 9700
information gained from complaints to
help drive forward improvements and to
respond positively to our customers’
needs and expectations.
20
Books on prescription
GPs can prescribe high quality, selfhelp
books on topics such as bereavement,
depression, panic attacks, dealing with
loss and caring for others. The books
are recommended by psychologists and
counsellors and can be borrowed from
all Southwark libraries. If you feel that
reading about your needs or problems
may be helpful please ask your GP or
health professional about the Books on
Prescription scheme. You can also phone
Southwark’s library service for more
information.
D
Day centres
See Clubs and groups, p14; Community
and day centres, p17
Deaths
See Cemeteries and crematoriums, p13;
Counselling, bereavement and
selfhelp, p20
Debt advice
T 020 7525 2000 (ask for Southwark’s
library service)
W www.southwarkpct.nhs.uk/
booksonprescription
Southwark Carers Counselling Service
T 020 7708 4830
If you are struggling to meet your
monthly outgoings and aren’t sure of the
difference between priority and non
priority debts you may be able to re
schedule your payments and get your
income maximised or help with a fuel bill.
See Advice centres, p3
Southwark Bereavement Care
Dementia
T 020 7735 1344
E info@southwarkbereavementcare.org.uk
W www.southwarkbereavementcare.org.uk
See Alzheimer’s Society Southwark, p7;
108 Brook Drive, SE11 4TQ
Mental health, p38
See also Cemeteries and crematoriums, Dental services
To find your nearest dental practice call
p13; Mental health, p38
Southwark’s patient advice and liaison
Crime and crime prevention
service (PALS) on 0800 587 7170 or NHS
Direct on 0845 4647 can also help you
See Antisocial behaviour, p7;
find a local dentist.
Community safety, p19; Adult abuse,
p4; Police, p42; Victim Support
In a dental emergency
Southwark, p49
T 020 8299 5509
Depression
See Counselling, bereavement and
selfhelp, p20; Mental health, p38
Diabetes patient groups
Disabled people and assistance
A support group is available for adults
with diabetes to help manage their
condition.
T 0800 030 4225
Direct payments
Social care, therapy and rehabilitation
services for adults with physical and
sensory disabilities, neurological
conditions and learning disabilities.
This may include social work, community
care, therapy and adaptations to homes
and equipment.
T 0845 600 1287
physicaldisabilities
Direct payments is way to give people
with care needs and carers more
independence, more choice of services
and more control over their care. Instead
of having to use the services the council
offers you, we can give you a cash
payment to buy the care services of your
choice that may be either provided by the
council or an independent provider.
Connect
Support service for adults affected by
aphasia (communication disability often
caused by a stroke) through the provision
of therapy and support programmes.
T 020 7367 0840
E info@ukconnect.org
W www.ukconnect.org
1618 Marshalsea Road, SE1 1HL
If you are receiving community care
services, you will be entitled to payment
under this scheme.
T 020 7820 5930
Listening books
A postal audio book library service to
people who have visual and physical
impairments and learning disabilities.
T 020 7407 9417
12 Lant Street, SE1 1QH
DialaRide
See Transport, p48
See personal budgets, p41
Disabled facilities grant
Southwark Disablement Association
Information, help and advice to disabled
See Housing and homes for more
people aged between 18 and 64, with
information about grants and loans, p32 physical, neurological or sensory
impairments, living in Southwark.
Disabled parking
T
020 7701 1391
Minicom 020 7703 6901
See Transport section for information
E
sda@dircon.co.uk
on Blue Badges, p48
Room 48, 2 Bradenham Close, SE17 2QB
See also Alzheimer’s Society Southwark,
p7; Carers, p13; Community and day
centres, p17; Mental health, p38;
Rehabilitation services, p45
22
District nursing
Professional nursing care in the
community to promote independence,
selfcare and healing, help prevent
unnecessary admission to hospital, and
help people to leave hospital as soon
as they are able. Open seven days a week
providing visits between 8am and 8pm. If
nursing advice is needed out of these
hours, contact
T 020 7403 7771
Referrals or advice from your nearest
health centre between 9am and 5pm.
See also Health centres, p29;
NHS Direct, p39
Doctors
See General practitioners, p28
Domestic violence
See adult abuse, p4
Drug and alcohol misuse
See Alcohol and drug misuse, p6
E
Education and learning
See Adult learning, p5
Elder abuse
See Adult abuse, p4
Employment
Over 60s Employment Bureau
T 020 7708 4556
Southwark Pensioners Centre,
305397 Camberwell Road SE5
Southwark Works
Southwark Works helps people affected
by barriers to employment such as long
term health problems, disabilities or age.
Advisers can help you with training, job
searching, CV and interview practice and
work experience placements.
T 0800 052 0540
E info@southwarkworks.org.uk
southwarkworks
146 St James’s Road, SE1 5BW
or unit 239, 1st floor, Elephant and Castle
Shopping Centre, SE1 6TE
See also Advice centres, p3
Equipment
Health and social care professionals
may be able to help you become
more independent by suggesting,
prescribing or lending you specialist
equipment to help you manage
everyday tasks more easily.
Accredited community equipment
retailers who also provide equipment
and advice.
Amin Pharmacy Mobility 4U
T 020 8692 5069 / 1389
285287 Brockley Road, SE4
Monday to Friday 9am to 7pm,
Saturday 9am to 6pm
Exercise
Lenny Chemist
T 020 7703 7843
309 East Street, SE17 2SX
Monday to Friday 9.30am to 6.30pm
Saturday 9.30am to 2pm
As well as leisure centres, parks and
cycling provision, Southwark runs gentle
exercise sessions for older people and
‘exercise on prescription’ from your GP.
Lifestyle Mobility
T 020 8992 3300
Unit 25, The Arcadia Centre,
The Broadway, Ealing
Home visits
For information about exercise and
physical activity classes contact the health
and wellbeing team.
T 020 7525 2253
W www.southwark.gov.uk/getactive
Medequip
T 020 8320 0900
Lewisham Depot,
Blackhorse Road, SE8 5HY
(later by appointment)
Sat by appointment
Chairbased exercise
Fun classes that include controlled exercises
for the whole body using a chair for
support. The exercises strengthen your
muscles and improve your joint mobility,
balance, coordination and overall wellbeing.
Chairbased exercise is for anyone and
classes are modified to suit all levels.
Rosendale Pharmacy
T 020 8670 2119
105 Rosendale Road, SE21 8EZ
Stroke Care
T 020 7277 1188
54 Camberwell Road, SE5 0EN
Monday to Friday 9.30am to 5pm
Taplow Pharmacy
T 020 7701 1643
Unit 5, Ground Floor,
Thurlow Street, SE17 2UQ
Saturday 9am to 1pm
See Adapting your home, p3;
Occupational therapy, p40,
specialist equipment, p40
24
Age Concern – Black Elders Mental Health
Day Centre
T 020 7701 9812
4 D’Eynsford Road, SE5 7EB
Day and time: Call for days and time
of classes
Open class: No, attendance arranged via
community care, call for details
Age Concern – Healthy Living Centre
T 020 7237 0860
95 Southwark Park Road, SE16 3TY
Day and time: Monday to Friday
9.30am to 5pm, Thursdays until 7pm
Open class: Yes
Age Concern – Stones End Day Centre
T 020 7403 5336
11 Scovell Road, SE1 1QQ
Day and time: Call for days and times
of classes
Open class: No, members only
Dulwich Helpline
T 020 8299 2623
Dulwich Community Hospital
Day and time: Mondays, 2pm to 4pm;
Fridays, 10am to 12pm
Open class: call for details
Anchor Homes – Rose Court
T 020 7394 2190
253 Lower Road, SE8 5DN
Day and time: Fridays 4pm
Open class: Yes
English Churches Housing Group
T 020 7703 1539
Welton Court, 2A Crofton Road, SE5 8NB
Day and time: Tuesdays, 11am to 12noon
Open class: Yes
Anchor Homes – Waterside House
T 020 7358 5780
40 Sumner Road, SE15 6LA
Day and time: Tuesdays, 11.30am
to 12.30am
Open Class: Yes
Evelyn Coyle Day Centre
T 020 7525 3821
49 Grange Walk, SE1 3DY
Day and time: Fridays, 11.30am to 12.30pm
Open class: Yes
Beormund community centre
T 020 7237 9313
177 Abbey Street, SE1 2AN
Day and time: Mondays, 11am to 12pm
Open class: Yes
Blackfriars Settlement chairbased yoga
T 020 7928 9521
Day and time: Thursdays, 11am to 12pm
Open Class: Yes
T 020 7407 1123
Rainbow Building, 32 Crosby Row,
off Long Lane, SE1 3PT
Day and time: Thursdays, 11am to 12pm
Open class: Yes
Jack Jones House
T 020 7358 1216
12 Reedham Street, SE15 4PH
Day and time: Wednesdays, 3pm to 4pm
Open class: Yes
Lordship Lane Estate – Bew Court
T 020 7525 0884
2A Lordship Lane Estate, Dulwich
Day and Time: Tuesdays, 1.30pm to 2.30pm
Open class: Yes
Peabody Trust – Lomond House
T 020 7021 4053
50 Camberwell Green, SE5 7AL
Day and time: Thursdays, 10am to 11am
Open class: Yes
Pedworth Sheltered Unit
T 020 7231 1250
97 Abbeyfield Road, SE16 2DY
Day and time: Tuesdays 2pm to 3pm
Open class: Yes
Ronald Buckingham Court – sheltered
housing
T 0370 192 4589
Kenning Street, SE16 4LL
Day and time: Wednesdays, 2pm to 3pm
Open class: Yes
South Asian Elderly Organisation
T 020 7358 9937
South Asian Centre, Peckham Rye,
SE15 4NU
Day and time: Fridays, 2pm to 3pm
Open class: Yes
St Faith’s Community Centre
T 020 7733 7896
Red Post Hill, Dulwich, SE24 9JQ
Day and time: Mondays, 1pm to 2pm
Open class: Yes
See also Clubs and groups, p14;
Leisure centres, p35; Walking
groups, p50
Expert patient programme
F
Falls prevention and afterfall support
As you get older it is easier to fall and
hurt yourself, especially if you suffer from
conditions such as osteoarthritis. Falling
over an object or tripping on the stairs
are common accidents, so it’s important
to make every area in your home easily
accessible and clutter free. The more fit
and active you are, the less likely you are
to fall, so exercise regularly to maintain
your muscle strength. Eat a healthy,
balanced diet, with plenty of calcium and
vitamin D to keep your bones strong.
If you have fallen, at first just rest and
wait before seeing if you can get up. If
you cannot get up, try and summon help
by calling out, banging on the wall or
using the phone if you can reach it. Try to
crawl to a carpeted area if you are lying
on a hard surface and cover yourself to
keep warm. If you can, roll onto your
hands and knees and crawl to a stable
piece of furniture, such as a sofa. Use
this a support to try and slowly stand.
A free NHS course which helps people
to selfmanage a longterm or chronic
health condition. It recognises the
expertise of patients and equips course
participants with skills needed to improve In the case of an emergency always
the quality of their lives.
dial 999.
T 020 3299 6444
W www.southwarkpct.nhs.uk
26
Falls service
Fire safety
If you have suffered a fall, you can be
referred by your GP to a falls clinic, where
you will be assessed by a team of doctors,
nurses, physiotherapists and occupational
therapists, to find the cause and provide
appropriate treatment. You may be
referred to other services.
Get a smoke alarm, regularly test and
maintain it, and plan an escape route. In
the event of a fire this can dramatically
decrease the risk of death or serious injury.
The London Fire Brigade provides free
home fire safety check and smoke alarms.
Call the number below to arrange a visit.
T 0800 028 4428 (free)
E southwarkgroup@londonfire.gov.uk
Falls clinic at Dulwich
Community Hospital
T 020 3299 6288
Falls clinic at Guy's Hospital
T 020 7188 2091
There are exercise instructors who can
help you improve muscle strength,
balance and coordination. They hold free
exercise classes in community centres or
home visits can be arranged.
T 020 7525 3483
Help the Aged
Falls information leaflet provided
T 020 7278 1114 or
SeniorLine 0808 800 6565
Monday to Friday 9am to 4pm
T 020 7701 9700
See also Adapting your home, p3;
Handyperson service, p32; Grants for
home improvements, p32;
Older people’s care services, p40
Handyperson service
Provides fire safety assessments and advice
and supplies and fits smoke alarms.
See also Handyperson service
in Housing and homes, p32
Flu
Older people are at risk of the worst
effects of flu. If you’re 65 or over, or you
have a chronic condition such as heart
disease, kidney problems or diabetes,
make sure you get a flu jab from your GP
surgery every autumn. It’s safe and free.
See also General practitioners, p28
Foot health
The foot health department offers a
range of services to assess, treat and
advise people on any foot condition.
These are delivered through health
centres, although there is a home visit
service for those housebound.
T 020 3049 7900
our_services
See also Diabetes patient groups, p22
Freedom pass
See Transport, p48
G
Gardening help
There are a number of organisations
which can help with your gardening.
General practitioners (GPs)
You can only register with a doctor in
your local area. If you need to find a
new GP visit
or call PALs free on
T 0800 587 7170
GP out of hours service
If you need a GP out of surgery hours
call SELDOC.
T 020 8693 9066
Dulwich Helpline
Volunteers provide lawn mowing,
weeding and hedge trimming to older
people in the Dulwich area.
T 020 8299 2623
E info@dulwichhelpline.org.uk
GP walk in centre
Open 8am to 8pm everyday including
weekends and bank holidays, for advice
and treatment for minor ailments, injuries
and contraception. No appointment is
needed and you will be seen by an
Inside Outside Project
experienced nurse. Available to everyone
If you live in Bermondsey or Rotherhithe, whether you are registered with a GP
the Inside Outside Project can help with
or not.
your garden or with small jobs inside your T 020 3049 8430
home. Volunteers with learning
disabilities will do the tasks supported by Lister Health Centre, 101 Peckham Road,
experienced and policechecked staff.
SE15 5LJ
T 020 7237 8930
Guy’s and St Thomas’
E veritymihai@bedehouse.org
NHS Foundation Trust
T 020 7252 6381
E sccoffice@btconnect.com
Brandon Baptist Church, Redcar Street,
SE5 0NA
See also Handyperson service, p32
See Hospitals, p31
H
Handyperson service
See Housing and homes, p32
28
Hate crime
See Adult abuse, p4; Mediation p38;
and Victim Support Southwark, p49
Heating your home
Consort Road Clinic
T 020 3049 7250
221 Consort Road, Peckham, SE15 3SB
Dulwich Community Hospital
T 020 3299 6257
East Dulwich Grove, SE22 8PT
Try and keep a temperature of 21c (70F)
in all rooms you use during the day. If this
is not possible, keep your living room
John Dixon Clinic
warm during the day and heat your
T 020 3049 8530
bedroom before going to sleep.
10 Drummond Road, Bermondsey, SE16 4BU
Coldbusters grant
Southwark Council can provide a grant to
help you with heating and insulation if
you rent privately or own your own and
are in receipt of benefits.
T 0800 358 6668
Winter fuel payments helpline
Paid to people aged 60 and over,
including men over 60 not in receipt
of a state pension.
T 0845 915 1515
Warm Front Scheme
Provides grants to make homes warmer
and more energy efficient.
T 0800 072 0151
Health centres
A range of health services from health
visiting and district nursing to GPs and
foot care under one roof.
Artesian Health Centre
T 020 3049 7940
138 Grange Road, SE1 3GF
Bermondsey Health Centre
T 020 3049 7200
108 Grange Road, Bermondsey, SE1 3BW
Paxton Green Clinic
T 020 8761 1923
1 Alleyn Park, Dulwich, SE21 8AU
Townley Road Clinic
T 020 3049 7470
121 Townley Road, East Dulwich,
SE22 8SW
Lister Health Centre / GP walk in centre
T 020 3049 8310
101 Peckham Road, Peckham, SE15 5LJ
Surrey Docks Health Centre
T 020 7231 3085
Downtown Road, Rotherhithe, SE16 6NP
Walworth Road Health Centre
T 020 7525 2102
Larcom Street, Walworth, SE17 1RY
See also General practitioners, p28;
GP walk in centre, p28
Healthy eating
Nutritionists are available to give advice
on what’s best to eat, when and how.
They can provide:
• one to one weight management
• group work, including advice on
reducing cholesterol and high blood
pressure as well as weight management
with community groups
• healthy eating talks
• access to Waist Watchers for men
• cook and eat sessions
• supermarket tours.
These activities are available at a range
of locations across the borough.
T 020 7525 0276/0286
Age Concern homecare service
Personal care and practical support which
is sensitive to the needs and circumstances
of people aged 60 years and over. Self
and Southwark Health and Social Care
referrals accepted.
T 020 7358 4077
Macmillan palliative care service
High quality, personal and practical care
as well as emotional support to
Help the Aged
Southwark residents aged 65 years and
(Age UK from April 2010)
over with a terminal illness. Support is
An international charity fighting to free
also provided for their families.
disadvantaged older people from poverty, T 020 7358 4077
isolation and neglect. Help the Aged
See also Housing for older people
research the needs of older people in
to live independently, in Housing
the UK and overseas and campaign
and homes section, p31
for changes in policy. It also provides
community services and publishes
information for older people on finance, Homelessness
how to stay healthy and guidance on
choosing a care home.
T 020 7278 1114
Home security
E info@helptheaged.org.uk
W www.helptheaged.org.uk
See Alarm schemes, p6; Community
Home care
safety, p19; Police, p42
Care in your own home is offered to
Hospice care
people who require assistance with
Hospices provide care specifically for
personal care such as washing, dressing,
terminally ill people and give support
or other practical daily tasks such as
to their carers both in the hospice and
domestic chores, cooking and cleaning,
or in some instances, help with managing at home.
your finances.
Your doctor or hospital consultant should
know of hospices in your area.
30
Hospital discharge service
Practical help and support is available
for older people just leaving a hospital
stay. This may include physiotherapy,
equipment and support aids, or help with
doing everyday tasks such as dressing,
washing and cooking.
Housing and homes
Southwark Council’s housing advice team
can help you explore the full range of
housing options available for older
people. This includes information on
finding somewhere suitable to live and
referrals to appropriate services, such as
sheltered accommodation, care homes,
Services can be provided in your home or homelessness, shared ownership, council
in a rehabilitation centre. You can contact housing, private sector housing and
the hospital discharge team before you
moving away from London.
enter hospital or ask to see a social
T 020 525 4140
worker during your stay.
E hsg.has@southwark.gov.uk
W www.southwark.gov.uk/housingadvice
T 020 7188 6196
Council housing
If you are a council tenant or leaseholder,
see your handbook for more information.
T 020 3299 6276
Housing support for older people to live
See Adapting your home, p3;
independently
Occupational therapy, p40;
Adapting your home
If you have a disability and require
Hospitals
adaptations to your home contact the
occupational therapy service. They will
Guy’s and St Thomas’ NHS Foundation Trust assess and deal with your needs accordingly.
T 020 7188 7188
See Occupational therapy, p40
W www.guysandstthomas.nhs.uk
Guy’s Hospital
Laundry service
St Thomas Street, SE1 9RT
Southwark Health and Social Care can
St Thomas’ Hospital
arrange the collection, washing and
Lambeth Palace Road, SE1 7EH
delivery of laundry items for people who
are incontinent. This service can be
King’s College Hospital NHS
accessed following a care assessment.
Foundation Trust
T 020 3299 9000
E info@kch.nhs.uk
W www.kch.nhs.uk
Denmark Hill, SE5 9RS
See also Hospital discharge service, p31
Maintenance and repair services
Small repairs scheme
For homeowners and private tenants who
Grants for home improvements
wish to carry out oneoff repairs that do
Southwark Council’s home improvement not qualify for grant assistance. Examples
agency supports older homeowners and
include: minor building work; electrical
those in rented accommodation who
work; plumbing; and Corgi registered gas
have financial difficulties maintaining
and decorating. A fixed competitive price
their home. Homeowners may be eligible from an approved contractor is agreed
for council grants or loans and for
before the work begins. This service is
financial advice, including: Southwark
provided through Southwark Council’s
small works grant; home repairs grant;
home improvement agency.
home repairs loan; and the disabled
T 020 7525 1873
facilities grant. The home improvement
E home.improvementagency@
agency checks all builders who take
southwark.gov.uk
part in its schemes.
W www.southwark.gov.uk/housing
T 020 7525 1873
See also Adapting your home, p3;
E home.improvementagency@
Gardening help, p28
southwark.gov.uk
Oasis
Oasis (Older Adults Support in
Handyperson service
Southwark Council’s handyperson service Southwark) is a specialist support service
for older people aged 65 and over with
helps Southwark residents over 60, who
mental health needs, so that they can live
need help with minor repairs to their
independently in the community. Oasis
homes. Examples include: moving
furniture for easier access; reglazing small aims to respond to and avert crises
windows; changing light bulbs and minor that necessitate admission into care or
plumbing. The service does not undertake hospital and facilitate hospital discharge.
Residents must be referred to this service.
major building work, decorating,
electrical wiring or gardening. If you are
receiving means tested benefits then you North of the borough
only pay for materials over £10. All other T 020 3228 9919
clients will pay a labour charge of £10 per
hour and for materials over £10.
T 020 3228 6920 or 020 7095 9631
T 020 7525 1863
E handyperson@southwark.gov.uk
32
Seasons
The Seasons project has specialist support
workers who visit older residents aged 60
or over in their own homes. The teams
provides advice and support to help you
remain in your home, such as help: to
maximise your income; with housing
benefit or other benefit problems; to find
and access local medical services; with
transport; to get home care packages;
to set up community alarms; and to get
out and about and make connections in
your community. The service works with
residents from all backgrounds and can
also provide a culturally specific service
for residents of Somali, Bengali or
Vietnamese/Chinese heritage.
T 020 7021 4532
T 020 7021 4655
E seasons@peabody.org.uk
Smart response service
See Alarm schemes, p6
Sheltered housing
Southwark Council’s sheltered housing
is purposebuilt or adapted housing
designed for older people to live
independently or as part of a community.
It offers selfcontained flats or bedrooms
(with kitchen, living room and bathroom)
with attractive residents lounges where
you can meet others. An onsite manager
provides daytime support from 8am to
4pm and there is an emergency pull
chord alarm system, monitored 24 hours
a day, in each room. There are also lively
social activities for residents, hairdresser
visits and a weekly shopping scheme.
T 020 7525 4231/4180
E richard.owens@southwark.gov.uk
In addition to council run sheltered
housing, the following organisations
provide sheltered housing services in
Southwark. Contact the provider to find
out more about their accommodation
and services.
Sheltered housing providers in
Southwark for older people capable
of caring for themselves
Anchor Trust
T 0845 775 8595
E enquiries.housing@anchor.org.uk
W www.anchor.org.uk
Anchor Almshouses
T 01274 381 606
Elim Housing Association
T 0145 441 1172
E info@elimhousing.co.uk
W www.elimhousing.co.uk
T 0845 155 9002
E enquiries@echg.org.uk
W www.riverside.org.uk
SLFHA Ltd
T 020 8726 8687
E hops@slfha.org.uk
W www.amicushorizon.org.uk
Hanover Housing Association
T 0178 444 6000
W www.hanover.org.uk
Southern Housing
T 0300 303 1771
W www.southernhousinggroup.co.uk
Housing 21, Ronald Buckingham Court
T 0370 192 4589
E enquiries@housing21.co.uk
W www.housing21.co.uk
Wandle Housing
T 0800 731 2030
W www.wandle.com
Hyde Housing
T 020 8297 7500
W www.hydehousing.co.uk
Orbit Housing
T 0800 678 1221
W www.orbit.org.uk
Peabody Trust
T 020 7021 4444
E peabody.direct@peabody.org.uk
W www.peabody.org.uk
The Abbeyfield Society
T 0172 785 7536
E enquiries@abbeyfield.com
W www.abbeyfield.com
Housing for older people who require
care and assistance
Anchor Trust
T 0845 775 8595
W www.anchor.org.uk
T 0845 155 9002
W www.riverside.org.uk
See also Care homes, p12;
Older people care services, p40
Interpretation and translation
J
Joint team
See Benefits, p9
34
K
King’s College Hospital
NHS Foundation Trust
See Hospitals, p31
L
Leisure centres
Southwark leisure centres offer a wide
range of services and activities for older
people. Find out how you can try; line
dancing, ballroom dancing, yoga, reduced
rate gym sessions, badminton and
Caribbean contemporary dance. Contact
the centres directly or visit
www.southwark.gov.uk/leisure
Dulwich
T 020 8693 1833
45 East Dulwich Road, SE22 9AN
Camberbell Leisure Centre
T 020 7703 3024
Artichoke Place, off Camberwell Church
Street, SE5 8TS
Elephant and Castle
T 020 7582 5505
22 Elephant & Castle, SE1 6SQ
Peckham Pulse
T 020 7525 4999
10 Melon Road, Peckham, SE15 5QN
Seven Islands
T 020 7237 3296
Lower Road, Rotherhithe, SE16 2TU
Other centres
Colombo Street Sports Centre
T 020 7261 1658
34 Colombo Street, SE1
Darwin Court
Over 50s swimming, aqua aerobics,
tai chi and yoga
T 020 7021 4672
Jubilee Leisure Club
T 020 7582 5505
Elephant & Castle Leisure Centre,
22 Elephant and Caste, SE1 6SQ
Southwark Park Bowls Club
T 020 7237 0328
8 Bromfield Court, Jamaica Road, SE16
4SG (address for correspondence)
Surrey Docks Watersports Centre
T 020 7237 4009
Rope Street, Greenland Dock,
Rotherhithe SE16 7SX
Legal advice
Libraries
John Harvard library
211 Borough High Street, SE1 1JA
T 020 7525 2000
E southwark.libraries@southwark.gov.uk Saturday 9am to 5pm.
W www.southwark.gov.uk/libraries
See also Local history library, p37
Blue Anchor library
Kingswood library
Market Place, Southwark Park Road,
Seeley Drive, SE21 8QR
SE16 3YQ
Opening hours: Monday and Thursday
Opening hours: Monday, Tuesday and
10am to 2pm, Tuesday and Friday 2pm
Thursday 9am to 7pm, Friday 10am to
to 6pm, Saturday 1pm to 5pm
6pm, Saturday 9am to 5pm
Brandon library
Maddock Way, Cooks Road, SE17 3NH
Opening hours: Monday 10am to 6pm,
Tuesday and Thursday 10am to 7pm,
Saturday 10am to 5pm
Camberwell library
1721 Camberwell Church Street, SE5 8TR
Dulwich library
368 Lordship Lane, SE22 8NB
Opening hours: Monday, Wednesday and
Thursday 9am to 8pm, Tuesday 10am to
8pm, Saturday 9am to 5pm, Sunday 12pm
to 4pm
East Street library
168170 Old Kent Road, SE1 8EQ
10am to 7pm, Tuesday 10am to 6pm,
Sat 10am to 5pm
Grove Vale library
2527 Grove Vale, SE22 8EQ
10am to 7pm, Tuesday 10am to 6pm,
Saturday 10am to 5pm
36
Newington library
155157 Walworth Road, SE17 1RS
Friday 9am to 8pm, Thursday 10am to
8pm, Saturday 9am to 5pm, Sunday
10am to 2pm
Newington reference library
155157 Walworth Road, SE17 1RS
Opening hours: Monday, Tuesday,
Thursday and Friday 10am to 8pm,
Wednesday and Saturday 10am to 5pm,
Sunday, study only 10am to 2pm
Nunhead library
Gordon Road, SE15 3RW
Peckham library
122 Peckham Hill Street, SE15 5TR
Opening hours: Monday, Tuesday,
Thursday and Friday 9am to 8pm,
Wednesday 10am to 8pm, Saturday 10am
to 5pm, Sunday 12pm to 4pm
Rotherhithe library
Albion Street, SE16 7HY
Opening hours: Monday, Wednesday and
Thursday 10am to 7pm, Tuesday 10am to
John Harvard local history library
211 Borough High Street, SE1 5JR
Monday and Thursday 10am to 8pm.
Tuesday and Friday 10am to 5pm,
Wednesday closed, Saturday 10am to 1pm
Bookbus
Our bookbus visits over 50 sheltered
housing units, day centres and pensioners
clubs throughout the borough. It's
specially designed to make it easy for
elderly and disabled people to get on and
off. You'll find the latest titles from your
favourite authors in various formats
including hardback, paperback, large
print and talking books.
Special library service
The special library service supplies library
materials to older and disabled people in
their own home or via the Bookbus. The
Bookbus is a specially designed mobile
library for housebound residents and
visits 52 sites every twoweeks. Onboard
you will find all the latest titles from your
favourite authors in a variety of formats
including hardback, paperback, large
print and talking books. You will also find
music cassettes and CDs. To help you into
the Bookbus there is a specially designed
lift and the helpful staff are always on
hand to cater for your needs.
T 020 7237 1487
join our special library service. We'll
deliver your books to you in the
comfort of your home.
If you are interested in the bookbus
or the special library services please call
020 7525 2000 or ask at your local library.
Pensioners group meetings in libraries
T 020 7525 2000
E southwark.libraries@
southwark.gov.uk
W www.southwark.gov.uk/libraries
Blue Anchor library
First Thursday of the month at 10.30am
Grove Vale library
Last Tuesday of the month
2pm to 3.30pm
John Harvard library
First Wednesday of the month
1pm to 2pm
London Older People’s Strategies
Group (LOPSG)
An umbrella forum with members
representing over 250 older people’s
organisations across London. Set up
in 2000 to engage with the Mayor of
London on issues affecting the lives
of London’s older people.
W www.lopsg.org.uk
M
Meals on wheels
Home deliveries
If you can't make it to the library
because you are elderly or disabled,
Mediation
Southwark Mediation Centre helps
people in conflict to resolve situations
peacefully. Mediation can help resolve
a range of issues, such as antisocial
behaviour, neighbour disputes, racial
harassment and homophobic harassment.
T 020 7708 4959
E info@southwarkmediation.co.uk
Mental health
If you are feeling depressed or mentally
unwell the first person you should talk to
is your local GP. Your GP can refer you to
psychologists at their surgery for you to
talk about your feelings.
If you have not previously been in contact
with mental health services and are over
65, the mental health for older adults
services, community mental health teams
can take referrals from GPs or you can
refer yourself.
T 020 3228 9900
The Gate House, Ann Moss Way,
SE16 2TL
Borough and Walworth
T 020 7525 2751
2729 Camberwell Road, SE5
Camberwell and Peckham
T 020 3228 1800
St Giles House, St Giles Road, SE5
Dulwich
T 020 7525 1881
2022 Lordship Lane, SE22
Outside 9am to 5pm contact Southwark
home treatment teams.
T 020 7188 6991
T 020 3228 3500
Or South London and Maudsley’s
24hour information line
T 0800 731 2864
In a crisis visit King’s or St Thomas’
emergency department, or call 999.
Other sources of advice and support
T 020 3228 6920
46 Half Moon Lane, SE24 9HU
If you are under 65 years, contact your
community mental health team between
9am and 5pm, Monday to Friday.
Bermondsey and Rotherhithe
T 020 3228 9900
Chaucer Resource Centre,
13 Ann Moss Way, SE16
38
Carers UK Careline
T 0808 808 7777
Wednesday and Thursday, 10am to 12pm
and 2pm to 4pm
Lambeth Mind Helpline
(covers Southwark)
T 020 7735 3505
Monday, 11am to 1.30pm
Tuesday and Wednesday 2.30pm to 5pm
Maroon resource centre
T 020 7708 1524
E lucky.nyamayaro@southwark.gov.uk
Unit 241, BizSpace,
99103 Lomond Grove, SE5 7HN
Mind Information Line
T 0845 766 0163
Monday to Friday, 9.15am to 5.15pm
NHS Direct
T 0845 4647
24hrs health information and advice
Rethink Advice Line
T 0845 456 0455
Monday, Wednesday and Friday,
10am to 3pm
Tuesday and Thursday, 10am to 1pm
Samaritans
T 0845 790 9090 (24hrs)
National Drinkline
T 0800 917 8282 (24 hrs)
National Drugs Helpline
T 0800 776 600 (24 hrs)
(also known as Frank)
Minor injuries unit
If you suffer a minor injury, you can visit
the minor injuries unit at
Guy‘s Hospital, St Thomas’ Street, SE1.
Open 8am to 8pm, seven days a week
See also Hospitals, p30; GP walk
in centre, p28 and NHS walk in
centre, p50
N
NHS Direct
If you are feeling unwell and are unsure
what to do, or you want advice and
information on conditions such as
diabetes or allergies, call NHS Direct.
NHS Direct can also help you find a GP,
pharmacist, optometrist or dentist.
T 0845 4647 24 hours a day,
seven days a week
T 0845 606 4647 for the
textphone service
W www.nhsdirect.nhs.uk
Noise nuisance
Vietnamese Mental Health Service
See Antisocial behaviour, p7
T 020 7639 2288
Nursing and residential care homes
E info@bmhs.org.uk
Thomas Calton Centre, Alpha Street, SE15
See Care homes, p12
See also Alzheimer’s Society
Southwark, p7; Community and day
centres, p17; Counselling, bereavement
and selfhelp, p20; Housing support for
older people to live independently, p31
O
prescription for equipment, daily living
aids and a list of local retailers, so that the
person can go and collect the items for
Occupational therapy
themselves, and if desired, pay extra to
Occupational therapists help people live
get a similar item that they would prefer.
safely and independently in their own
For people who are not eligible for
homes. This includes showing people how council funded equipment, staff will offer
to do everyday tasks differently to make
advice on suitable equipment options and
the best of their abilities and be as safe and provide a list of local retailers who stock
independent as possible. Occupational
these items, so that people can purchase
therapists assess disabled people’s needs for the equipment they need for themselves.
equipment from raised toilet seats and
See also Equipment, p23, Housing
armchair raisers to complex items like stair
and homes, p31; Rehabilitation
lifts and hoists. As well as assessments for
and recommendations for housing adaptations
services, p45
and advise on rehousing to an adapted
accessible property where this is appropriate. Older people’s care services
We prioritise the needs of people who
Occupational therapists help people live
are in the greatest need and at greatest
safely and independently in their own
risk. To do this in a fair way, we apply
homes. This may involve providing
'eligibility criteria'.
equipment, aids or adaptations to the
home, so that everyday tasks are made
Following an assessment of your care
easier. When you contact the service, they needs, some of the services you may be
will ask you about the difficulties you are
offered are:
having and decide whether they can help
• direct payments scheme
you and how quickly. Priority is given to
• financial advice
those with the greatest risk to their health, • help after hospital discharge
safety and independence.
• homecare
• laundry
T 020 7525 3962
• lunch clubs
E ot.helpdesk@southwark.gov.uk
• personal care
1st Floor, Dulwich Community Hospital,
• meals on wheels, including special
East Dulwich Grove, SE22 8PT
and cultural diets and frozen meals
• nursing care homes
Specialist equipment
• occupational therapy
People assessed as being eligible for
• residential care homes
specialist equipment, provided by
• sheltered housing
Southwark Council, have their special
equipment ordered by an occupational
therapist and delivered by the local
T 0845 600 1287
equipment provider. The occupational
Mabel Goldwyn House,
therapist can give the person a
49 Grange Walk, SE1 3DY
40
T 0845 600 1287
4 Heaton Road, SE15 3TH
See also Hospital discharge services,
p31; Housing and homes section, p31
Opticians
Opticians will test your sight and examine
the health of your eyes. Many are trained
to spot diseases which are revealed in
the eye, like diabetes and glaucoma.
Opticians can also, of course, fit and
supply spectacles if you need them.
E
pals@southwarkpct.nhs.uk
W
www.southwarkpct.nhs.uk
NHS Southwark, Patient Experience Dept,
PO Box 64529, London SE1P 5LX
See also Complaints, p20
Pension credit
Pension credit is an entitlement for people
aged 60 or over living in the UK.
It guarantees a minimum weekly income and
could mean extra money for you every week.
It is subject to a means test but, for people
over 65, part of any private income is ignored
in calculating their entitlement. Over three
You are entitled to free eye tests if you
million people receive pension credit but over
are 60 or over. To find out whether you’re a million still have not picked up their
entitled to a free eye test, pick up a
entitlement. To find out whether you are
leaflet from your local health centre or
entitled call the Pensions Service.
T 0800 991 234
optician, or visit www.nhsdirect.nhs.uk.
W www.pensionservice.gov.uk
You can find local opticians at
See also Benefits, p9
or by calling NHS Direct on
Personal budgets
T 0845 4647
Personal budgets are a way of providing
Out of hours GP cover
support to people to pay for their care
needs, giving them more flexibility and
choice to help them live life to the full.
After an assessment by a social worker
people are told how much money they
might receive and invited to design their
own support plan with a budget to pay
for it. If you are receiving community care
services, you will be entitled to a personal
Patient Advice and Liaison Service
budget under this scheme.
(PALS)
T 0845 600 1287
PALS provides support, advice, help and
Pharmacists
information on health and adult social
From coughs to colds to aches and pains,
care services.
your local pharmacist will give you expert
Mondays to Fridays 9am to 5pm.
help without an appointment.
T
0800 587 7170
Confidential advice on prescription and
Type Talk 1800 1587 7170
P
over the counter medicines, healthy
eating, stopping smoking, emergency
contraception and safe sex advice
are also available.
College ward – PS Richard Warran
T 020 8721 2442
M 07920 233 916
E college.snt@met.police.uk
To find your local pharmacist visit
our_services
or call NHS Direct on
T 0845 4647
East Dulwich ward –
PS Duncan Jackson
T 020 8721 2447
M 07920 233 912
E eastdulwich.snt@met.police.uk
Physiotherapy
South Camberwell ward –
PS Peter Smith
T 020 8721 2448
M 07920 233 911
E southcamberwell.snt@met.police.uk
See Rehabilitation services, p45
Podiatry
See Foot health, p27
Police
Village ward – PCSO Miroslaw Kanopka
T 020 8721 2446
M 07920 233 913
E villageward.snt@met.police.uk
Each of the police Safer Neighbourhood
Teams provide advice and will visit elderly
victims of crime. In the case of an
Peckham sector – Inspector Jill Harding
emergency always dial 999.
Nunhead ward – PS Ben Bunsull
Camberwell and Dulwich sector –
T 020 8721 2445
Inspector Phil Parrett
M 07920 233 914
E nunhead.snt@met.police.uk
Brunswick Park ward –
PS Harinder Ubha
Peckham ward – PS Mike Bruget
T 020 8721 2449
T 020 8721 2728
M 07920 233 910
M 07766 474 477
E brunswickpark.snt@met.police.uk
E peckham.snt@met.police.uk
Camberwell Green ward –
PS Kristian Leighton
T 020 8649 3587
M 07843 065 912
E camberwellgreen.snt@met.police.uk
Peckham Rye ward – PS Neil Cook
T 020 8721 2443
M 07920 233 915
E peckhamrye.snt@met.police.uk
The Lane ward – PCSO Silvana Iuri
T 020 8721 2769
M 07766 442 999
E silvana.iuri@met.police.uk
42
Rotherhithe sector –
Inspector Andy Flanders
Grange ward – PS Steven Landers
T 020 8721 2439
M 07920 233 919
E southwarkgrange.snt@met.police.uk
Livesey ward – PS Jonathan Sweatman
T 07920 233 922
E livesey.snt@met.police.uk
Riverside ward – PS Rob Evans
T 020 8721 2440
M 07920 233 918
E riverside.snt@met.police.uk
Rotherhithe ward – PS Al Irvine
T 020 8721 2435
M 07920 233 923
E rotherhithe.snt@met.police.uk
South Bermondsey ward –
PC David Lantos
T 020 8721 2802
M 07766 474 479
E david.lantos@met.police.uk
Chaucer ward – PCSO Sam Gritton
T 020 8721 2441
M 07920 233 917
E chaucer.snt@met.police.uk
East Walworth ward –
PCSO Neil Beddison
T 020 7232 6258
M 07766 443 004
E eastwalworth.snt@met.police.uk
Faraday ward – PS Mark Stevens
T 020 8649 2042
M 07843 065 911
E faraday.snt@met.police.uk
Newington ward – PS Julia Croft
T 020 8721 2437
M 07920 233 921
E newington.snt@met.police.uk
In the case of an emergency always
dial 999.
See also Antisocial behaviour, p7;
Community safety, p19
Public toilets
Surrey Docks ward – PCSO Carl Dyer
T 020 8649 3588
M 07843 065 913
E carl.pw.dyer@met.police.uk
Walworth Sector –
Inspector Steve Burgess
Cathedrals ward – PS Stephen Dutton
T 020 8721 2801
M 07766 443 043
E cathedrals.snt@met.police.uk
Some toilets may charge.
Bermondsey
Bermondsey one stop shop,
17 Spa Road, SE1
Opening hours: Mon to Fri, 9am to 5pm
London Bridge Station automatic toilet,
London Bridge Rail Station, SE1
Opening hours: 24hour
More London Toilet,
More London Buildings, SE1
Opening hours: Every day, 8am to 9pm
Borough and Bankside
Library Street NHO,
Library Street, SE1 0RG
John Harvard local history library,
211 Borough High Street, SE1 1JA
Monday and Thursday 10am to 8pm.
Tuesday and Friday 10am to 5pm,
Wednesday closed, Saturday 10am to 1pm
Camberwell
Camberwell Green automatic toilet,
Camberwell Green
Harris Street NHO,
Harris Street, SE5 7RX
Southwark town hall,
Peckham Road, SE5 8UB
Dulwich
Crown House NHO,
4143 East Dulwich Road, SE22 9BY
Rear of Pavilion Cafe,
Dulwich Park, College Gate Road, SE21 7BQ
Opening hours: Every day, dawn to dusk
Cycle hire block,
Dulwich Park, College Gate Road, SE21 7BQ
Nunhead and Peckham Rye
Atwell Road automatic toilet,
Atwell Road, SE15
Parkside NHO,
2527 Bournemouth Road, SE15 4UJ
Nunhead library,
Gordon Road, SE15 3RW
Opening hours: Mon, Tue, Thurs 10am to
7pm; Fri 10am to 6pm; Sat 10am to 5pm
Peckham Rye Park Rangers Office,
Strakers Road, SE15
Peckham
Peckham library,
122 Peckham Hill Street, SE15 5JR
Opening hours: Mon, Tue, Thur, Fri 9am
to 8pm; Wed 10am to 8pm; Sat 10am to
5pm; Sun 12pm to 4pm
Dulwich library,
368 Lordship Lane, SE22 8NB
Opening hours: Mon, Wed, and Thurs,
9am to 8pm; Tues, 10am to 8pm; Sat, 9am
to 5pm; Sun 12pm to 4pm
Peckham Pulse,
10 Melon Road, Peckham, SE15 5QN
Kingswood Library,
Opening hours: Mon to Fri, 7am to 10pm;
Kingswood House, Seeley Drive, SE21 8QR Sat, Sun 7am to 8pm
Opening hours: Mon to Thurs, 9am to 5pm
ASDA Old Kent Road,
Dulwich Park Rangers Office,
Offory Road, SE1 5AS
Dulwich Park, College Gate Road, SE21 7BQ Opening hours: Mon to Sat 8am to 10pm;
Opening hours: Every day, dawn to dusk Sun 11am to 5pm
44
Rotherhithe
Abbeyfield NHO,
153159 Abbeyfield Road, SE16 2LS
Southwark Park Cafe,
Southwark Park
Surrey Quays Shopping Centre,
Redriff Road
Opening hours: Mon to Sun, 9am to 6pm
Burgess Park Tennis Centre,
Burgess Park
Walworth one stop shop,
151 Walworth Road, SE17
R
Rehabilitation services
Walworth
Neurological rehabilitation
Elephant & Castle automatic toilets,
Elephant and Castle/Walworth Road, SE1
A team of physiotherapists, occupational
therapists and speech and language
therapists specialise in conditions such as
Stroke, Parkinson’s Disease, and Multiple
Elephant & Castle shopping centre
Sclerosis. Depending on your needs you
Opening hours: Every day, 8am to 6pm
may see one or more members of the
team. Most people are seen in their own
SAST House,
home but there are also group activities.
Dawes Street, SE17
Opening hours: Tue to Fri, 6am to 6pm;
Anyone can refer themselves or a friend
Sat, Sun 6am to 4pm
or relative to the service, which includes:
Portland Street,
Physiotherapy
Protland Street/East Street, SE17
• Exercises to improve stamina and
Opening hours: Tue to Fri 6am to 6pm;
strengthen weak muscles
Sat, Sun 6am to 4pm
• Advice on posture and positioning to
prevent stiffness and pain
Taplow NHS,
• Help to sit up, move around safely and
Thurlow Street, SE17 2UB
regain balance
Lorrimore Depot,
113 Lorrimore Road, SE17 6BR
Chumleigh Gardens,
Burgess Park, Chumleigh Street, SE5 0RJ
Opening hours: Mon to Sun, 9am to 5pm
Occupational therapy
• How to do everyday activities such as
washing and dressing
• Advice on equipment to ensure safety
and independence
• Advice about returning to work or
leisure activities
Speech and language therapy
• Assessment and advise on swallowing
and/or communication difficulties
• Help with talking, reading, writing,
using the telephone
• Advice for friends and family about
how to help with communication
problems
carer, will always be included in these
discussions. If the person you care for is in
hospital, we will usually arrange for a
social worker to carry out an assessment
before they leave hospital, to discuss
what extra help might be needed at
home.
See also Care homes, p12; Carers, p13;
Southwark neurological rehabilitation team
T 020 7525 3483
1st floor, block B, Dulwich Community
Adult therapy rehabilitation team
Hospital, East Dulwich Grove, SE22 8PT
The adult therapy rehabilitation team
consists of an occupational therapist,
Wheelchairs and prosthetics
physiotherapists, postural stability
The Bowley Close rehabilitation service
instructors and rehabilitation assistants.
provides wheelchairs and prosthetic
Within the team are therapists who
services (an artificial replacement for
specialise in elderly and respiratory
a body part).
therapy. Depending on your needs, you
T 020 3299 5200
may see one or more members of the team.
T 020 7525 3483
Rent
Most people are seen in their own homes
but the team can also run strength and
See Benefits for older people, p9
balance exercise classes at four sites
around the borough.
Repairs
See Handyperson service, p32
Residential care homes
See Care homes, p12; Housing and
homes, Sheltered housing, p33
Respite
Anyone can refer themselves or a
friend/relative to the service.
Physiotherapy: exercises to improve
movement and strength, advice on
posture, avoiding falls, mobility advice
and exercises.
Occupational therapy: help, advice and
Southwark Health and Social Care can
practice on how to do everyday activities
make arrangements to give carers a break such as washing and dressing,
(respite) from caring. If we think we may information on remaining safe and
be able to help, a social worker will
independent. Please note, if you only
usually visit to find out the needs of the
require provision of aids, adaptations and
person you care for and then explain how equipment see occupational therapy, p39.
we might be able to help. You, as the
46
Postural stability instructors: teach
exercises in classes or the home to people
who have fallen or are afraid of falling as
part of the SLIPS pathway.
Rehabilitation assistants: assess and
provide walking aids to clients and also
visit to carry out treatment programmes
designed by the physiotherapists or
occupational therapists.
S
Screening
Also see your GP if you notice anything
unusual about your breasts – a lump,
dimple, nipple discharge or puckering
of the skin.
Cervical screening
Cervical screening checks for
abnormalities in a women’s cervix (neck
of the womb), early detection can
prevent cancer developing. All women
aged 25 to 64 have free cervical screening
(smear test) usually carried out by your GP
or practice nurse every three to five years.
T 0800 707 6060
W www.cancerscreening.nhs.uk
W www.southwarkpct.nhs.uk/screening
Bowel screening
Southwark is covered by the NHS bowel
cancer screening programme. It is for all
Security
men and women aged 60 to 69 who are
registered with local GPs. Invitation letters
See Alarm schemes, p6; Community
are sent over a two year cycle to all those in
safety, p19; Police, p42
their 60’s explaining the screening
programme. If you would like to know
when you will be getting the screening kit, Sheltered housing
please call the freephone helpline.
T 020 3299 5200
W www.southwarkhealthandsocialcare.
Silver
nhs.uk
An annual fortnight of celebrations for
older people across Southwark. The
Breast screening
festival offers a variety of special events,
Breast cancer can affect women of all
activities, offers and tours and provides
ages, but is most common in older
the opportunity to find out about
women. Women aged between 50 and
activities for older people in Southwark
70 are invited for a free mammogram
throughout the rest of the year. Silver
every three years. This can pick up an
is managed by Southwark Council in
abnormality long before it becomes
partnership with Southwark Pensioners
noticeable to you. If you’re in this age
group and not had a mammogram in the Forum, Southwark Pensioners Centre,
Southwark Arts Forum and Age Concern
last three years, discuss with your GP.
Southwark.
T 020 7525 2000
E events@southwark.gov.uk
Southwark Credit Union
Stop smoking
Southwark Credit Union offer access to
affordable credit and banking services
including full current account, benefits
direct account, loans and savings
T 020 7787 0770
W www.creditunion.co.uk
221 Rye Lane, Peckham, SE15
79 Denmark Hill, SE5
Bermondsey one stop shop, Spa Road, SE17
Get stop smoking help including
individual advice, free nicotine
replacement products and group sessions.
Call to find your closest adviser
T 0800 169 6002
stopsmoking
Swimming pools
See also Advice centres, p3; Benefits
for older people, p9
See Leisure centres, p35
Southwark Pensioners Action Group
Campaigns for better health and social
services and pensions for older people.
See Clubs and groups, p14
See Community and day centres, p17
Southwark Pensioners Forum
T
Transport
Blue Badge and freedom pass
Blue parking badges allow cars carrying
people, who are registered blind or
who have severe walking difficulties,
to be parked near shops, stations and
other amenities.
See Clubs and groups, p14
Southwark Signpost
An online directory of health and social
care voluntary sector services provided in
Southwark to adults and older people.
Speech therapy
See Rehabilitation services, p45
Sports and leisure
See Exercise, p24; Leisure centres, p35
48
The older people's travel pass, known as
the freedom pass, gives you free travel on
buses, tube, trains, Docklands Light
Railway and trams in London. Apply for
a freedom pass at your post office.
For more information about the Blue
Badge and disabled people's freedom
pass please contact the Blue Badge and
Freedom Pass support team.
T 020 7525 2141
E bb&fpst@southwark.gov.uk
transportassistance
www.freedompass.org
DialaRide
DialaRide is a doortodoor service for
disabled people who cannot use public
transport. To use DialaRide you must be
a member and will need to prebook
trips. Fares are based on the length of
your journey and start from 60p.
T 020 7027 5823/5824
W www.tfl.gov.uk/dialaride
V
Victim Support Southwark
Specialist staff and trained volunteers
offer emotional support and practical
help to anyone affected by crime,
whether reported to the police or not.
Free security and fire safety checks can be
arranged. All fittings (including spyhole
intercoms, door chains, window/door
Journey planner
locks, etc) are free of charge to residents
Transport for London website journey
on a low income.
planner tells you the different ways of
• Spyhole, doorbell or handset intercoms,
getting from one place in London to
and door chains are offered to help
another by public transport.
answer the door safely
W www.tfl.gov.uk/journeyplanner
• Collapsible lettercages, key turning
grips, door closers and other items to
Taxicard
make life a little bit easier
Taxicard is a method of providing
• Smoke alarms and carbon monoxide
subsidised doortodoor transport for
alarms fitted or renewed
people who have serious mobility
impairment and difficulty in using public • Memory aid security including talking
door chains and reminder devices
transport. Taxicard holders make journeys
• Door chains that release from the
in licensed London taxis and the subsidy
outside by key for relatives/carers
applied directly to each trip.
• Standard security items such as British
T 020 7484 2929
standard mortise/rim locks, window
E taxicard@londoncouncils.gov.uk
locks, vibration activated window
W www.taxicard.org.uk
alarms, frame strengthening bars,
internal grilles for some part glass doors
Transport for London
• Extra security in special circumstances
Travel information and advice
such as security cameras, security film
T 020 7222 1234
for windows and fireproof letterboxes
• Referral for monitored alarm services
• Help to set up passwords with utility
companies
Volunteers are always welcome.
T 020 7277 1433
W www.vssouthwark.org.uk
See also Alarm schemes, p6;
Community safety, p19;
Adult abuse, p4; Police, p42
Volunteering
Volunteer Centre Southwark
Provides details of volunteering
opportunities in Southwark as well as
support, advice and training to voluntary
and community groups.
T 020 7403 2936
E info@volunteercentres.org.uk
W www.volunteerscentres.org.uk
Volunteer Centre Southwark,
Wigglesworth House, 2nd floor, 69
Southwark Bridge Road, SE1 0NQ
An NHS walk in centre in New Cross
is open six days a week for advice and
treatment for minor ailments such as sore
throats, coughs and colds, emergency
contraception and minor injuries. No
appointment is needed and you will
be seen by an experienced nurse.
T 020 7206 3100
W www.lewishampct.nhs.uk
40 Goodwood Road, SE14 6BL
See also GP walk in centre, p28
Wills
W
Walking groups
There are a number of organised group
walks that take place every week at
various sites across Southwark. They are
led by trained volunteers, take less than
an hour and everyone walks at their own
pace. However, if you prefer to explore
your local area in your own time with
friends and family there are a variety of
independent walking maps available with
wildlife information and points
of interest.
T 020 7525 0884
W www.southwark.gov.uk/getactive
See also Exercise, p24; Explorers Club
in Clubs and groups section, p15;
Leisure centres, p35
By making a will you decide what
happens to your property and possessions
after your death. Although you don't
have to make one by law, it’s the best
way to make sure your estate is passed on
to family and friends exactly as you wish.
If you die without a will, your assets may
be distributed according to the law rather
than your wishes.
The issues surrounding wills, inheritance,
tax and the winding up of the affairs of
the deceased can be very complicated
and can differ from person to person.
While you can make a will yourself, it is
advisable to use a solicitor as there are
various legal formalities you need to
follow to make sure your will is valid.
Get more advice from Southwark’s advice
centres, or online at
W www.direct.gov.uk
See also Advice centres, p3
50
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Help with translation
or other formats
This book provides information about services for older people in Southwark.
If you require help with translation or other formats such as large print or audio,
please visit the addresses below.
Arabic
Somali
Bengali
Spanish
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French
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Bermondsey one stop shop
17 Spa Road, SE16
Walworth one stop shop
151 Walworth Road, SE17
Peckham one stop shop
Peckham library, SE15
Publication date: March 2010 An AZ of services for older people in Southwark/33014
For copies telephone 0845 600 1287
www.southwarkpct.nhs.uk
www.southwark.gov.uk
Produced by
Southwark Council, communications department,
160 Tooley Street, London, SE1 2TZ.

Older people`s care services

Transcription

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