APC 36 Alarm Point Conditioner

“Your Partners in Network Alarm Management”
APC 36 Alarm Point Conditioner
USER MANUAL
Visit our website at www.dpstele.com for the latest PDF manual and FAQs.
April 8, 2009
D-OC-UM094.08300
Revision History
8/17/98
9/15/98
12/10/02
08/16/06
08/29/08
04/08/09
Added duplication application, connectorized part numbers
Added discrete alarm duplication application
Added connectorized version for standard applications
Updated fuse and input pin tables
Updated back panel photos
Updated back panel figures and tables
This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this
document may be photocopied without prior written consent of DPS Telecom.
All software and manuals are copyrighted by DPS Telecom. Said software and manuals may not be reproduced, copied,
transmitted or used to make a derivative work, by either mechanical, electronic or any other means in whole or in part,
without prior written consent from DPS Telecom, except as required by United States copyright laws.
© 2006 DPS Telecom
Notice
The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be
liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this
manual.
Contents
Visit our website at www.dpstele.com for the latest PDF manual and FAQs
1 Introduction
1
2 Applications
2
3 Shipping List
4
4 Options and Model Numbers
4
5 Specifications
5
6 Functional Schematic
5
7 Installation Steps Overview
6
8 PC Board
7
9 Wire-Wrap Back Panel
9
10 Connectorized Back Panel - Standard
9
11 Connectorized Back Panel for Alarm Duplication
13
12 LED Display
16
13 Technical Support
16
1
1 Introduction
Fig. 1. The Alarm Point Conditioner occupies a single rack unit (shown with optional UPS)
The DPS Telecom APC 36 Alarm Point Conditioner converts 36 alarm points to common-referenced (ground) contact
closures. It is ideally suited for interfacing CMOS, TTL, and bipolar points to alarm remotes with common ground inputs. A
special version of the APC 36 is available for the discrete alarm duplication application, where the unit is used to interface a
single set of alarm points to multiple alarm remotes or network elements.
Inputs
The APC 36 Alarm Point Conditioner has 36 optically isolated inputs. Each input has both sides of the optical coupler
brought out to the edge connector. Input voltage range can be set with a jumper option for 5V, 12–24 V, or 24–72 V. Current
flowing in an optical coupler normally is an alarm. This can be reversed with a jumper option. An individual input can be
disabled by removing the jumper from the circuit.
Outputs
The APC 36 Alarm Point Conditioner has 36 relay isolated outputs. Each relay is operated by one of the 36 optically isolated
inputs. Output contact configuration can be set with a jumper option to be normally closed or normally open when there is an
alarm. The common contact of each relay connects to a single common reference pin on the PC edge connector, allowing
outputs to reference any independent common source (ground, battery, etc.).
Models
The APC 36 is available in three distinct versions. The standard APC 36 has a wire-wrap back panel for 36 inputs and 36
outputs. The special APC 36 with connectorized back panel for the discrete alarm duplication application offers 18 inputs
and 36 outputs. New in this revision is a connectorized standard APC 36 without discrete alarm duplication, with 36 inputs
and 36 outputs.
All three models are available with three different power supplies: the wide range power supply (–18 to –72 VDC); the –24
volt power supply (–18 to –36 VDC); and the –48 volt power supply (–36 to –72 VDC).
For options and model numbers for all versions of the APC 36, see Section 4, "Options and Model Numbers."
General
The APC 36 Alarm Point Conditioner is housed on a plug-in board that fits in a 1¾" rack-mount housing. The back of the
housing provides wire-wrap pins or Amphenol connectors for connecting associated devices.
The front panel of the APC 36 provides LEDs for monitoring unit activity. There is a fuse alarm indicator on the front panel
and a fuse alarm output relay that activates if the fuse fails.
LEDs and relays normally operate when an alarm is present (current flowing in the optical coupler). This is reversed for any
inputs that have the input reversal jumpers installed.
The APC 36 requires no software configuration.
The APC 36 operates on either –24 or –48 VDC, depending on the model ordered.
This User Manual contains all the information you need to successfully install APC 36. However, if you run into a problem
or require additional help, DPS Telecom's courteous support staff is ready to provide the assistance you need.
2
2 Applications
APC 36
Alarm Source
Device
KDA 864
+
Non-Grounded
Alarm Point
-
Alarm Point 1
Input
1
K1
Alarm
Points
2 thru
36
Other
Non-Ground
Sources
Common
Reference
Conversion
Application
Conventional
Ground-Reference
Alarm Sources
(Environmentals,
Contact Closures, etc.)
Alarm
Points
37 thru
56
Alarm
Points
57 thru
64
Other
Non-Ground
Sources
Fig. 2. Common reference conversion application with a KDA 864 alarm remote
Common Reference Conversion
A typical application with a DPS Telecom KDA 864 remote is illustrated in Figure 2. In this application, the Alarm Point
Conditioner serves as a mediator between the KDA's ground activated inputs and non-ground referenced alarm sources.
Eight of the KDA's inputs have both sides of the optical coupler brought to the edge connector. These inputs do not require
the Alarm Point Conditioner for non-ground alarm sources. The other 20 KDA inputs remain ground referenced, for use with
environmental, security and other alarm points that can be ground referenced.
To Alarm
Remote 1
Alarms 1-18
To
Alarm
Sources
6-Connector
Amphenol
Interconnect
Box
Input
Side
To Alarm
Remote 2
Alarms 1-18
To Alarm
Remote 3
Alarms 1-18
Output
Side
To Alarm
Remote 4
Alarms 1-18
To Alarm
Remote 5
Alarms 1-18
To Alarm
Remote 6
Alarms 1-18
To Alarm
Remote 7
Alarms 1-18
To Alarm
Remote 8
Alarms 1-18
Fig. 3. Discrete alarm duplication application distributes alarms to several remotes
3
Discrete Alarm Duplication
Figures 3 and 4 show how one or more APC 36s can be used to distribute discrete alarm sources to multiple remote inputs.
Alarm Sources
Alarm Remotes
APC 36
APC 36 No. 1
+
Alarm Point
#1
-
Alarm 1
Alarm 2
Input
1
Alarm Remote 1
K1
Alarm Points 3-18
on Alarm Remotes
1-4 connect in like
fashion as
Alarm Points #1 & 2
+
Alarm Point
#2
-
Alarm Points #2-18
connect to inputs 2-18
and 20-36 similar
to Alarm Points #1 & 2.
Input
2
K2
Alarm 1
Alarm 2
+
-
Input
19
Alarm Remote 2
K19
+
-
Input
20
WARNING:
All input common
points must be at
the same potential.
(Typically ground)
K20
-Batt.
APC 36 No. 2
+
Discrete
Alarm
Duplication
Application
-
Alarm 1
Alarm 2
Input
1
Alarm Remote 3
K1
+
-
Input
2
K2
+
-
Alarm 1
Alarm 2
Input
19
Alarm Remote 4
K19
To additional
APC 36s,
if required
for more remotes.
+
-
Input
20
K20
Fig. 4. The APC 36 can be used to distribute discrete alarm sources to multiple remote inputs
The illustration in Figure 4 shows the details of two APCs feeding up to 18 alarms to four remotes. In this variation of the
discrete alarm duplication application, each APC is divided into two sections. The nature of the optically isolated alarm
inputs allows several inputs to be paralleled on a single discrete alarm source.
Sources can be either ground-referenced, batter-referenced or dry contact. Each point output can be strapped for normally
open or normally closed and can be reversed. A single output common reference is provided for connection to an external
reference point.
The duplication application requires the APC 36 model designed for this application, model number D-PC-490-10A-1x.
(See Section 4, "Options and Model Numbers.")
4
3 Shipping List
While unpacking the APC 36, please make sure that all of the following items are included. If any parts are missing, call DPS
Telecom Customer Service at 1-800-622-3314.
• APC 36 Alarm Point Conditioner in a one rack unit case
• Two mounting brackets
• One ½-Amp GMT Fuse
• User Manual
• Warranty Card
4 Options and Model Numbers
The APC 36 is available in three models: the standard APC with wire-wrap connections for 36 inputs and 36 outputs; the
connectorized APC for the discrete alarm duplication application, with 18 inputs and 36 outputs; or a connectorized standard
APC with 36 inputs and 36 outputs. Three power supplies are available: the wide range power supply (–18 to –72 VDC); the
–24 volt power supply (–18 to –36 VDC); and the –48 volt power supply (–36 to –72 VDC).
The model numbers for the different options are:
D-PC-490-10A-00 standard wire-wrap back panel (36 inputs/36 outputs) with wide range power supply
D-PC-490-10A-02 standard wire-wrap back panel (36 inputs/36 outputs) with –24 volt power supply
D-PC-490-10A-04 standard wire-wrap back panel (36 inputs/36 outputs) with –48 volt power supply
D-PC-490-10A-10 connectorized for alarm duplication application (18 inputs/36 outputs) with wide range power supply
D-PC-490-10A-12 connectorized for alarm duplication application (18 inputs/36 outputs) with –24 volt power supply
D-PC-490-10A-14 connectorized for alarm duplication application (18 inputs/36 outputs) with –48 volt power supply
D-PC-490-10A-20 connectorized standard (36 inputs/36 outputs) with wide range power supply
D-PC-490-10A-22 connectorized standard (36 inputs/36 outputs) with –24 volt power supply
D-PC-490-10A-24 connectorized standard (36 inputs/36 outputs) with –48 volt power supply
5
5 Specifications
Dimensions:
1¾"H x 17"W x 12"D (4.4 cm x 43.2 cm x 30.5 cm)
Mounting:
19" rack, 23" rack, or wall mounting
Power Input:
–24 volt unit: –18 to –36 VDC at 200 mA
–48 volt unit: –36 to –72 VDC at 180 mA maximum, 30 mA typical
Fuse:
½ amp GMT
Operating Temperature:
32°–140° F (0°–60° C)
Operating Humidity:
0%–95% noncondensing
Interface:
36 optically isolated inputs; both sides of optical coupler brought to edge connector
Relay Contacts
Initial Contact Resistance:
50 milliohms
Contact Material:
Gold-clad silver
Maximum Switching Power:
60 W, 125 VA
Maximum Switching Current:
1A
Maximum Carrying Current:
3A
Electrical Life:
500,000 operations (1 A at 30 VDC)
6 Functional Schematic
J2 29
ALARM 1
J2 30
+
2.2K
5.6K
5V
22K
J108
Input 1
Reversal
24-72V
J72
J2 3
ALARM 36
J2 4
+
GENERIC
ARRAY
LOGIC
(GAL)
12-24V
ALARMS
2-35
NC
NO
26 J1 OUTPUT 1
J36
54 J2 OUTPUT
COMMON
(NOT CONNECTED
TO POWER GND)
OUTPUTS
2-35
2.2K
5.6K
NC
NO
12-24V
11 J1 OUTPUT 36
J1
5V
22K
J73
Input 36
Reversal
24-72V
J37
FUSE ALARM
53 J2
NOTES
1. Default jumper settings
shown.
2. Use 5V jumper for
TTL sources.
3. Use 12-24V jumper
for CMOS sources.
STATUS
INDICATION
LED'S
-BATT.
55 J2
GND
SUPPLY
56 J2
POWER
Fig. 5. Functional Schematic of the APC 36 Alarm Point Conditioner
6
7 Installation Steps Overview
1. Unpack the APC 36 and all accessories.
2. Attach the mounting brackets for the required rack width.
3. Mount the conditioner case to the rack.
4. Remove PC board from case and set jumpers. See Section 8, "PC Board".
CAUTION: Be sure to set jumpers for the correct voltage range.
5. Connect alarm inputs and outputs to other devices to the conditioner. For wire-wrap back panel, see Section 9,
"Wire-Wrap Back Panel." For connectorized back panel, see Section 10, "Connectorized Back Panel," or Section 11,
"Connectorized Back Panel for Alarm Duplication."
6. Connect power wires to either wire wrap (see Section 9) or screw terminals (see Section 10 or 11).
7. Verify that the power is correct for your model of APC 36. See Section 4, "Options and Model Numbers" for information
about your power requirements.
8. Insert the fuse.
9. Test for proper operation.
7
8 PC Board
Figure 6 below shows the jumper locations on the PC Board. Table A shows the PC board pinouts.
INPUT REVERSAL
JUMPER DETAILS
INPUT JUMPER DETAILS
24-72V (Default)
12-24V
Open = Normal
(default)
5V
OUTPUT JUMPER DETAILS
NC
Closed = Reversed
NO (Default)
J61
J62
J49
J50
J37
J38
J25
J13
J1
J26
J14
J2
J63
J64
J51
J52
J39
J40
J27
J28
J15
J16
J3
J4
J65
J66
J67
J68
J53
J54
J41
J42
J29
J17
J5
J30
J18
J6
J55
J56
J43
J44
J31
J19
J7
J32
J20
J8
J69
J70
J57
J58
J45
J46
J33
J21
J9
J71
J72
J59
J60
J47
J48
J34
J22
J10
J35
J23
J11
J36
J105
J106
J107
J108
J101
J102
J103
J104
J97
J98
J99
J100
J93
J94
J95
J96
J89
J90
J91
J92
J85
J86
J87
J88
Fig. 6. Jumper locations on the APC 36 PC board.
J81
J82
J83
J84
J24
J77
J78
J79
J80
J12
J73
J74
J75
J76
8
Alarm Point
Input Pins
^
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
J2-30
J2-32
J2-34
J2-36
J2-38
J2-40
J2-42
J2-44
J2-46
J2-48
J2-50
J2-52
J2-6
J2-8
J2-10
J2-12
J2-14
J2-16
J2-18
J2-20
J2-22
J2-24
J2-26
J2-28
J1-38
J1-40
J1-42
J1-44
J1-46
J1-48
J1-50
J1-52
J1-54
J1-56
J2-2
J2-4
Input Jumpers
J2-29
J2-31
J2-33
J2-35
J2-37
J2-39
J2-41
J2-43
J2-45
J2-47
J2-49
J2-51
J2-5
J2-7
J2-9
J2-11
J2-13
J2-15
J2-17
J2-19
J2-21
J2-23
J2-25
J2-27
J1-37
J1-39
J1-41
J1-43
J1-45
J1-47
J1-49
J1-51
J1-53
J1-55
J1-1
J2-3
Voltage
J72
J71
J70
J69
J68
J67
J66
J65
J64
J63
J62
J61
J60
J59
J58
J57
J56
J55
J54
J53
J52
J51
J50
J49
J48
J47
J46
J45
J44
J43
J42
J41
J40
J39
J38
J37
Reverse
J108
J107
J106
J105
J104
J103
J102
J101
J100
J99
J98
J97
J96
J95
J94
J93
J92
J91
J90
J89
J88
J87
J86
J85
J84
J83
J82
J81
J80
J79
J78
J77
J76
J75
J74
J73
Table A. Alarm point pinouts and straps
Output Pin
Output
Jumper
J1-26
J1-25
J1-28
J1-27
J1-30
J1-29
J1-32
J1-31
J1-34
J1-33
J1-36
J1-35
J1-14
J1-13
J1-16
J1-15
J1-18
J1-17
J1-20
J1-19
J1-22
J1-21
J1-24
J1-23
J1-2
J1-1
J1-4
J1-3
J1-6
J1-5
J1-8
J1-7
J1-10
J1-9
J1-12
J1-11
J36
J35
J34
J33
J32
J31
J30
J29
J28
J27
J26
J25
J24
J23
J22
J21
J20
J19
J18
J17
J16
J15
J14
J13
J12
J11
J10
J9
J8
J7
J6
J5
J4
J3
J2
J1
9
9 Wire-Wrap Back Panel
Fig. 7. The wire-wrap back panel of the APC 36
Figure 7 above shows the wire-wrap back panel of the APC 36. Refer to this figure and Table B below when making alarm
and power connections.
Connection
Output Common
Fuse Alarm
Negative Battery
Power Ground
Pin
J2-54
J2-53
J2-55
J2-56
Table B. Output common, power, and fuse alarm connections
10 Connectorized Back Panel - Standard
50 PIN AMPHENOL CONNECTORS
Fig. 8. The back panel of the connectorized standard APC 36 (model number D-PC-490-10A-2x)
The standard connectorized back panel provides 36 inputs and 36 outputs. Refer to Figure 8, above. Output is connected at
J16; inputs are connected at J9 and J10. Tables C, D, E, and F, below, give the pinouts between the wire-wrap terminals and
the connectorized back panel.
10
Alarm Output
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Output Common
Fuse Alarm
Wire-Wrap Pin (inside
chassis)
J1-26
J1-25
J1-28
J1-27
J1-30
J1-29
J1-32
J1-31
J1-34
J1-33
J1-36
J1-35
J1-14
J1-13
J1-16
J1-15
J1-18
J1-17
J1-20
J1-19
J1-22
J1-21
J1-24
J1-23
J1-2
J1-1
J1-4
J1-3
J1-6
J1-5
J1-8
J1-7
J1-10
J1-9
J1-12
J1-11
J2-54
J2-53
Connector Pin (Output
1-36)
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
50
25
Table C. Output connector (J16) pinouts
11
Alarm Input
1A
1B
2A
2B
3A
3B
4A
4B
5A
5B
6A
6B
7A
7B
8A
8B
9A
9B
10A
10B
11A
11B
12A
12B
13A
13B
14A
14B
15A
15B
16A
16B
17A
17B
18A
18B
Wire-Wrap Pin (inside
chassis)
J2-30
J2-29
J2-32
J2-31
J2-34
J2-33
J2-36
J2-35
J2-38
J2-37
J2-40
J2-39
J2-42
J2-41
J2-44
J2-43
J2-46
J2-45
J2-48
J2-47
J2-50
J2-49
J2-52
J2-51
J2-6
J2-5
J2-8
J2-7
J2-10
J2-9
J2-12
J2-11
J2-14
J2-13
J2-16
J2-15
Connector Pin (Input 1-18)
Table D. Input connector (J9) pinouts
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
12
Alarm Input
19A
19B
20A
20B
21A
21B
22A
22B
23A
23B
24A
24B
25A
25B
26A
26B
27A
27B
28A
28B
29A
29B
30A
30B
31A
31B
32A
32B
33A
33B
34A
34B
35A
35B
36A
36B
Wire-Wrap Pin (inside
chassis)
J2-18
J2-17
J2-20
J2-19
J2-22
J2-21
J2-24
J2-23
J2-26
J2-25
J2-28
J2-27
J1-38
J1-37
J1-40
J1-39
J1-42
J1-41
J1-44
J1-43
J1-46
J1-45
J1-48
J1-47
J1-50
J1-49
J1-52
J1-51
J1-54
J1-53
J1-56
J1-55
J2-2
J2-1
J2-4
J2-3
Connector Pin (Input
19-36)
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
35
10
36
11
37
12
38
13
39
14
40
15
41
16
42
17
43
18
Table E. Input connector (J10) pinouts
Wire-Wrap Pin (inside chassis)
J2-56
J2-55
Terminal
GND
-BATT
Table F. Power terminal pinouts
13
11 Connectorized Back Panel for Alarm Duplication
50 PIN AMPHENOL CONNECTORS
Fig. 9. The back panel of the APC 36 connectorized for the discrete alarm duplication application (model number
D-PC-490-10A-1x)
APC 36 model number D-PC-490-10A-1x has a connectorized back panel internally wired to support the Discrete Alarm
Duplication application. This model provides 18 inputs and 36 outputs. Refer to Figure 9, above.
Table G, below, gives the pinouts for the alarm inputs. Inputs 1 and 19, 2 and 20, 3 and 21, etc., are tied together at the
wire-wrap pins inside the back panel. Each alarm point only needs to be connected once at the Amphenol connector on the
back panel.
Connector Pin (Inputs
1-18)
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
Wire-Wrap Pin (inside
chassis)
J2-30 and J2-18
J2-32 and J2-20
J2-34 and J2-22
J2-36 and J2-24
J2-38 and J2-26
J2-40 and J2-28
J2-42 and J1-38
J2-44 and J1-40
J2-46 and J1-42
J2-48 and J1-44
J2-50 and J1-46
J2-52 and J1-48
J2-6 and J1-50
J2-8 and J1-52
J2-10 and J1-54
J2-12 and J1-56
J2-14 and J2-2
J2-16 and J2-4
Table G. Input connector (J16) pinouts
Alarm Output
1 and 19
2 and 20
3 and 21
4 and 22
5 and 23
6 and 24
7 and 25
8 and 26
9 and 27
10 and 28
11 and 29
12 and 30
13 and 31
14 and 32
15 and 33
16 and 34
17 and 35
18 and 36
14
Table H gives the pin outs for the alarm outputs to the first remote (odd-numbered remote: #1 for the first APC 36, #3 for the
second APC 36, #5 for the third APC 36, etc.)
Alarm Output
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Fuse Alarm
Output Common*
Wire-Wrap Pin (inside
chassis)
J1-26
J1-25
J1-28
J1-27
J1-30
J1-29
J1-32
J1-31
J1-34
J1-33
J1-36
J1-35
J1-14
J1-13
J1-16
J1-15
J1-18
J1-17
J2-53
J2-54
Connector Pin (1st set of
Outputs 1-18)
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
25
50
*Note: The common outputs for the first and second
remotes are tied together inside the APC 36 chassis.
Make sure the common points for both remotes are at
the same potential before connecting both common
leads.
Table H. First remote output connector (J9) pinouts (all odd-numbered remotes in the application)
15
Table I gives the pinouts for the alarm outputs to the second remote (even-numbered remote: #2 for the first APC 36, #4 for
the second APC 36, #6 for the third APC 36, etc.)
Alarm Output
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Output Common*
Wire-Wrap Pin (inside
chassis)
J1-20
J1-19
J1-22
J1-21
J1-24
J1-23
J1-2
J1-1
J1-4
J1-5
J1-6
J1-5
J1-8
J1-7
J1-10
J1-9
J1-12
J1-11
J2-54
Connector Pin (2nd set of
Outputs 1-18)
26
1
27
2
28
3
29
4
30
5
31
6
32
7
33
8
34
9
50
*Note: The common outputs for the first and second
remotes are tied together inside the APC 36 chassis.
Make sure the common points for both remotes are at
the same potential before connecting both common
leads.
Table I. Second remote output connector (J10) pinouts (all even-numbered remotes in the application)
The pinouts to the power terminal are the same for both connectorized versions:
Wire-Wrap Pin (inside chassis)
J2-56
J2-55
Terminal
GND
-BATT
Table J. Power terminal pinouts
16
12 LED Display
APC 36 Alarm Point Conditioner
DPS INC.
Fig. 10. Front panel LEDs indicate status of each alarm point
LED indicators on the front panel provide visual indication of alarm point status. Each of the 36 inputs has its own LED.
LEDs that are ON indicate alarms. LEDs that are OFF indicate inactive alarm points. The number above or below each LED
designates the alarm points indicated by the LED.
13 Technical Support
DPS Telecom products are backed by our courteous, friendly Technical Support representatives, who will give you the best
in fast and accurate customer service. To help us help you better, please take the following steps before calling Technical
Support:
1. Check the DPS Telecom website.
You will find answers to many common questions on the DPS Telecom website, at http://www.dpstele.com/support/.
Look here first for a fast solution to your problem.
2. Prepare relevant information.
Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes
to answer your questions. If you do not have all of the information when you call, our Technical Support representatives
can assist you in gathering it. Please write the information down for easy access. Please have ready your:
• User Manual
• Hardware Serial Number
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem
more efficiently.
4. Call during Customer Support hours.
Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. During these hours Technical
Support representatives are on duty in our fully equipped simulation lab.
Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency
assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to
enter your phone number. An on-call technical will return your call as soon as possible.
17
.
Warranty
DPS Telecom warrants, to the original purchaser only, that its products a) substantially conform to DPS' published
specifications and b) are substantially free from defects in material and workmanship. This warranty expires two years from
the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to
software. If the purchaser discovers within these periods a failure of the product to substantially conform to the specifications
or that the product is not substantially free from defects in material and workmanship, the purchaser must promply notify
DPS. Within reasonable time after notification, DPS will endeavor to correct any substantial non-conformance with the
specifications or substantial defects in material and workmanship, with new or used replacement parts. All warranty service
will be performed at the company's office in Fresno, California, at no charge to the purchaser, other than the cost of shipping
to and from DPS, which shall be the responsibility of the purchaser. If DPS is unable to repair the product to conform to the
warranty, DPS will provide at its option one of the following: a replacement product or a refund of the purchase price for the
non-conforming product. These remedies are the purchaser's only remedies for breach of warranty. Prior to initial use the
purchaser shall have determined the suitability of the product for its intended use. DPS does not warrant a) any product,
components or parts not manufactured by DPS, b) defects caused by the purchaser's failure to provide a suitable installation
environment for the product, c) damage caused by use of the product for purposes other than those for which it was designed,
d) damage caused by disasters such as fire, flood, wind or lightning unless and to the extent that the product specification
provides for resistance to a defined disaster, e) damage caused by unauthorized attachments or modifications, f) damage
during shipment from the purchaser to DPS, or g) any abuse or misuse by the purchaser.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
In no event will DPS be liable for any special, incidental, or consequential damages based on breach of warranty, breach of
contract, negligence, strict tort, or any other legal theory. Damages that DPS will not be responsible for include but are not
limited to, loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital;
cost of any substitute equipment, facilities or services; downtime; claims of third parties including customers; and injury to
property.
The purchaser shall fill out the requested information on the Product Warranty Card and mail the card to DPS. This card
provides information that helps DPS make product improvements and develop new products.
For an additional fee DPS may, at its option, make available by written agreement only an extended warranty providing an
additional period of time for the applicability of the standard warranty.
Technical Support
If a purchaser believes that a product is not operating in substantial conformance with DPS' published specifications or there
appear to be defects in material and workmanship, the purchaser should contact our technical support representatives. If the
problem cannot be corrected over the telephone and the product and problem are covered by the warranty, the technical
support representative will authorize the return of the product for service and provide shipping information. If the product is
out of warranty, repair charges will be quoted. All non-warranty repairs receive a 90-day warranty.
“Dependable, Powerful Solutions
that allow users to monitor larger,
more complicated networks with a
smaller, less trained staff”
“Your Partners in Network Alarm Management”
www.dpstele.com
4955 E. Yale • Fresno, CA 93727
(559) 454-1600 • (800) 622-3314 • (559) 454-1688 fax