dsl installation guide

Transcription

Integra Telecom
|
4690 Colorado St. SE
|
www.getintegra.com
Integra Telecom
|
www.getintegra.com
Prior Lake, Mn 55372
|
952.226.7097
DSL INSTALLATION GUIDE
Version 10/10 Integra Telecom, Inc.
4690 Colorado St. SE
|
Prior Lake, Mn 55372
|
952.226.7097
Version 10/10 Integra Telecom, Inc.
DSL INSTALLATION GUIDE
Thank you for choosing Integra Telecom’s DSL High
Speed Internet service!
Introduction
This guide will walk you through the DSL installation process and will help
you configure a computer to access the Internet. If you require assistance,
please contact Integra’s ISP Support at 952-226-7097 or visit our website at
http://getintegra.com/care/ispsupport/
E-mail Support
Your Integra e-mail can be accessed with your existing e-mail program such as
Microsoft Outlook, Integra’s WebMail by going to www.getintegra.com
<http://www.getintegra.com> , and clicking on “Check E-mail”, or on your
mobile phone. For instructions on how to configure e-mail programs, please visit
E-mail support page at http://getintegra.com/care/ispsupport/email_config.php
or contact ISP Support at 952-226-7097.
Minimum Requirements of Computer
The computer must conform to the minimum requirements of the installed
operating system and have an Ethernet Network Interface Card (NIC) with a
standard RJ-45 connector. The RJ-45 is the 8-pin connector used for data
transmission. Please consult your computer documentation or manufacturer if
assistance is needed.
TABLE OF CONTENTS
1: Integrated Multi-Service Gateway (iMG) Installation.......................2
Connect iMG....................................................................................2 - 4
E-mail Configuration............................................................................5
2: Configure Operating System ..............................................................6
Windows XP/2000 ...........................................................................6 - 8
Windows Vista/Windows 7...........................................................9 - 12
Mac OS X .....................................................................................13 - 14
Mac OS 8 – 9.2 ....................................................................................15
3: DSL Service Information ....................................................................16
DSL Liability and Return Policy..........................................................16
DSL Security ........................................................................................17
DSL Needs ...........................................................................................17
4: DSL Troubleshooting Tips ..........................................................18 - 20
DSL Filters.................................................................................20
5: Integra Acceptable Use Policy ...................................................21 - 23
Integra Telecom – 2010 – www.getintegra.com
1
Connect DSL Integrated Multi-Service Gateway (iMG)
to Computer, Router or Hub Equipment
EQUIPMENT LIST:
Qty (1) Integrated Multi-Service Gateway (iMG/Modem)
Qty (1) Ethernet Cable
Qty (1) iMG Power Supply
Qty (1) Telephone Cord
Qty (1) Phone Jack Splitter
DSL Noise Filters
1. The Integrated Multi-Service Gateway (iMG) replaces the standard High
Speed Internet modem. The Integra iMG must be used to deliver your High
Speed Internet Connection.
2. Plug power supply into iMG and wall electric outlet.
3. Plug telephone cord into telephone jack and iMG (note: if you wish to use a
telephone in that jack, plug splitter into jack first, then connect one phone
cord to the iMG and another to the telephone)
4. At this point it is very important that you do NOT plug in any computers,
routers or printers to the iMG LAN ports.
5. Let iMG sit for 30 minutes. The iMG goes through a boot up process that
downloads the configuration of the DSL service. Any interruption of the boot
up process could result in your DSL service not working properly.
6. After that time you may plug in a router or computer into the LAN ports in
the back of the iMG.
7. Install the DSL noise filters, on all devices that share the phone line (i.e.,
phones, faxes, TiVo, satellite receivers, wireless jacks, dial up modems, etc.).
Do not install a DSL noise filter between the telephone jack and iMG. If this is
done, DSL service will not function. Additional phone filters are available
from Integra if needed.
2
iMG Product Details
3
4
E-mail
You can check your Integra email from any internet-connected computer by
going to www.getintegra.com then click “check email.”
For instructions on how to configure e-mail programs, please visit E-mail support
at http://getintegra.com/care/ispsupport/email_config.php or contact ISP
Support at 952-226-7097.
5
Windows XP/2000
The DSL modem provided is configured with a static WAN IP address with DHCP
enabled. Follow the instructions below to connect to our DSL.
**Please note: Your computer may already be configured with these settings**
Set up Computer(s) to Automatically Receive IP Address(es)
6
1.
Close all open windows and programs.
2.
For Windows 2000: Click the Start button, go to Settings, and select
Network and Dial-up Connections.
For Windows XP (category view): Click the Start button, select Control
Panel, select Network and Internet Connections, and select Network
Connections.
For Windows XP (classic view): Click the Start button, select Control
Panel, and select Network Connections.
3.
Open Local Area Connection.
4.
In the Local Area Connection Status window, click Properties.
5.
While in the Local Area Connection Properties window:
o Double click Internet Protocol (TCP/IP).
7
6.
While in the Internet Protocol (TCP/IP) Properties window:
o Select Obtain an IP address automatically.
o Select Obtain DNS server address automatically.
o Click OK to close the Internet Protocol (TCP/IP) Properties window.
7.
Click OK to close the Local Area Connections Properties window.
8.
Click Close to close the Local Area Connection Status window.
These instructions may also be found on our website:
24-Hour Technical Support: 952-226-7097 or 866-871-1114
8
Windows Vista/Windows 7
1.
2.
Click the Start button, go to Control Panel.
3.
From the Control Panel, click Network and Internet.
4.
Click on Network and Sharing Center.
9
5.
10
On the left pane, click Manage Network Connections.
6.
Right click the Network Adapter you choose to connect with (Local Area
Connection or Wireless Network Connection) – If you get a UAC prompt,
click Continue.
7.
Double click Internet Protocol Version 4 (TCP/IPv4).
11
8.
While in the Internet Protocol (TCP/IP) Properties window:
o Select Obtain an IP address automatically
o Select Obtain DNS server address automatically
o Click OK to close the Internet Protocol Version 4 (TCP/IP)
Properties Window
9.
Click OK to close the Local Area Connections Properties window.
12
Mac OS X
1.
2.
From the desktop, click the Apple icon on the menu bar. Select System
Preferences.
3.
Click on the Network icon.
13
4.
While in the Network configuration window:
o Location: Select Automatic.
o For Show: Select Built-in Ethernet.
5.
Click the TCP/IP tab.
o For Panther, Configure IPv4: Select Using DHCP.
o For Jaguar, Configure: Select Using DHCP.
6.
Click Apply Now to save your changes.
14
Mac OS 8 - 9.2
1.
2.
From the desktop, click the Apple icon on the menu bar.
3.
Select Control Panels and select TCP/IP.
4.
While in the TCP/IP window:
o Connect via: Select Ethernet.
o Configure: Select Using DHCP Server.
5.
Click the box in the upper left of the window to close.
6.
When prompted, click on Save to save the changes.
15
DSL Service Information
1: DSL Liability & Return Policy
Liability
Neither party shall be liable to the other for any consequential, incidental, or
special damages, including commercial loss; however caused, and regardless of
legal theory or foreseeability, which directly or indirectly arises from services,
equipment or software provided by Integra Telecom. In case of any outage or
failure to provide service of failure of Integra Telecom equipment, Integra
Telecom’s sole liability shall be an amount equal to the pro rata portion of
charges or rent paid by the customer for each services or equipment during the
outage or failure period.
Equipment and Return Policy
All Integra Telecom equipment under rental by customer is the property of
Integra Telecom. Integra Telecom is responsible for rental equipment warranty
and service under normal use. Customer is responsible for the cost to repair or
replace rental equipment if lost, stolen, or damaged by neglect, accident or by
other means. Customer is responsible for all equipment rental returns to Integra
Telecom at 4690 Colorado Street SE; Prior Lake, MN or by calling 952-226-7000 if
service is discontinued. Account will not be disconnected until all rental equipment is returned. Customer is responsible for the cost of repair or replacement
of modem if lost, stolen, or damaged. Please protect the modem. Return of
modem is required to cancel service.
16
2: How do I keep my computer secure?
While Integra Telecom takes the security of your data seriously, individual users
have a responsibility to use secure mechanisms and procedures available to them
on their network to protect their data.
•
Firewall – firewalls can help block or protect your computer from unauthorized access and unwanted Internet traffic. *Use caution when setting
up a firewall – you may end up blocking yourself from the Internet.
•
Anti-Virus – there are many viruses today that can cause your computer
harm. Be sure to run anti-virus scans on a regular basis.
•
Spyware protection – spyware can steal sensitive and personal information and degrade your Internet speed. Anti-spyware tools should also be
run on a regular basis
3: What do I need for DSL to work?
For DSL to work properly, you must have:
•
Computer
•
Operating System (ex. Windows, Mac, etc.)
•
Web Browser (ex. Internet Explorer, Netscape, Firefox, etc.)
•
Network Interface Card (NIC) or Ethernet Card
Integra will provide the DSL kit, which includes the Integrated Multi-Service
Gateway (iMG), an Ethernet cable, a phone cable, DSL line filters, and an instruction manual.
17
DSL Troubleshooting Tips
“Power Cycle” the iMG (unplug power cable then plug back into electrical
outlet). After about 10 seconds, check the lights on the modem.
No Power light
•
Verify that the power plug is securely plugged from the iMG to the electrical outlet.
•
Make sure the electrical outlet is operational. Test outlet with a lamp or
small appliance.
•
If Power light still does NOT come on, please call our Technical Support
952-226-7097.
No ADSL light
The ADSL light indicates the connection between the iMG and the Integra
Office.
•
”Power cycle” or unplug the iMG, wait 5-10 seconds, then plug iMG back
in.
•
Verify that the phone cord from the Wall Jack to the iMG modem is free
of any DSL line filters.
•
The phone cord form the Wall Jack should be plugged into the ADSL port
on the back of the iMG.
•
Make sure the Wall Jack has Dial Tone. Test Wall Jack with a spare phone
for Dial Tone.
•
If your residence/business has multiple active phone numbers, make sure
the Wall Jack you are using has the correct phone number for DSL service.
If ADSL light still does NOT come on, please call our Technical Support
952-226-7097.
18
No LAN light
The LAN light indicates the connection between the iMG and the customer
equipment (i.e., computer, router, etc.)
•
Check if the Ethernet cable is securely connected to the LAN port on the
iMG.
•
Check and make sure computers and/or routers are powered on.
•
“Power cycle” or unplug the iMG, wait 5-10 seconds, then plug the iMG
back in.
•
Restart your computer.
•
If you have a router, unplug power to the router and plug it back in.
•
You may also want to check your computer’s Network Card/Ethernet Card
is properly installed.
If LAN light still does NOT come on, please call our Technical Support
952-226-7097.
Power, ADSL, and LAN lights on, but still no connection.
•
”Power cycle” or unplug the iMG, wait 5-10 seconds, then plug the iMG
back in.
•
Restart your computer.
•
Re-check your computer’s configuration.
If you still cannot connect, please call our Technical Support 952-226-7097.
19
DSL Filters
•
Check and place DSL line filters on all devices that share the phone line
(i.e., phones, faxes, TiVo, satellite receivers, wireless jacks, dial up
modems, etc.).
•
Check to make sure DSL line filters are installed correctly:
•
The end labeled “Line” should face the Wall Jack and the end labeled
“Phone” should face the device using the phone line (i.e., phones, faxes,
satellite receivers, wireless jacks, dial up modems, etc.).
•
If you are using a 2-Line phone, then have the phone cord from the Wall
Jack plug into Line 1 of the 2-Line Phone.
•
The DSL line filters supplied by Integra Telecom will allow 2 voice lines
through them, but will only filter noise from Line 1. Special 2-Line DSL filters are available upon request.
If static continues, please call our Technical Support 952-226-7097.
20
Internet Acceptable Use Policy
(source:http://getintegra.com/about/Public_Information_and_Policy/Acceptable_
Use_Policy.php)
This Acceptable Use Policy specifies the actions prohibited by INTEGRA to users
of the INTEGRA Network. INTEGRA reserves the right to modify this Policy at any
time.
General Information
INTEGRA TELECOM, INC. is committed to providing high-quality Internet
products and services for its customers. INTEGRA also is committed to being a
responsible member of the Internet Community. therefore, INTEGRA holds both
itself and its customers to a higher standard of accountability as set forth in this
Acceptable Use Policy. INTEGRA’s Acceptable Use Policy specifies the actions
prohibited by INTEGRA to users of the INTEGRA Network. INTEGRA reserves the
right to modify this Policy at any time. If INTEGRA receives abuse complaints,
INTEGRA will work diligently to resolve these complaints with our customers.
However, if a customer does not abide by INTEGRA’s Acceptable Use Policy,
INTEGRA may assess the customer a fee of $100 per abuse complaint as well as
immediately restricting or terminating the customer’s services at INTEGRA’s sole
discretion.
Illegal Use
The INTEGRA Internet Network may be used only for lawful purposes.
Transmission, distribution or storage of any material in violation of any
applicable law, policy, rule, or regulation is prohibited. this includes, without
limitation, material protected by copyright, trademark, trade secret or other
intellectual property right used without proper authorization, and material that
is obscene, pornographic, defamatory, constitutes an illegal threat, or violates
export control laws. INTEGRA has the right, in its sole discretion, to take such
action as necessary, including, but not limited to: blocking or suspension or
termination of the customer’s series, relative to any material that in INTEGRA’s
sole judgement violates this Policy. INTEGRA is not responsible nor will INTEGRA
be liable for the removal of, failure or delay in removing such material.
IIntegra Telecom – 2010 – www.getintegra.com
21
System and Network Security
Violations of system or network security are prohibited and may result in criminal and civil liability. INTEGRA will investigate incidents involving such violations
and may involve and will cooperate with law enforcement if a criminal violation
is suspected. Examples of system or network security violations include, without
limitation, the following:
•
Unauthorized access to or use of data, systems or networks, including any
attempt to probe, scan or test the vulnerability of a system or network or
to breach security or authentication measures without express authorization of the owner of the system or network.
•
Unauthorized monitoring of data or traffic on any network or system
without express authorization of the owner of the system or network.
•
Interference with service to any user, host or network including, without
limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
•
Forging of any TCP/IP packet header or any part of the header information in an e-mail or a newsgroup posting.
E-mail
Sending or causing to be sent unsolicited electronic mail messages (spam),
including, without limitation to commercial advertising and informational
announcements is explicitly prohibited. INTEGRA customers may not alter the
headers of outbound e-mail messages to conceal an e-mail address or to prevent
recipients from responding to a message. Additionally, a valid reply-to address is
required for all outbound e-mail. A user shall not use Integra’s mail server to
deliver bulk e-mail of 500 or more recipients per mailing, or another site’s mail
server to relay mail without the express permission of the site. INTEGRA reserves
the right to take any and all legal and technical action required to prevent mail
relaying, and unsolicited e-mail from entering, utilizing or remaining within the
INTEGRA network. A customer running non-INTEGRA mail-servers must disable
relaying. If Integra receives complaints resulting from an open relay, the customer may be subject to network restrictions, deactivation and/or an assessed
fee of $100 per complaint. POP (Post Office Protocol) mail clients should be configured to check for new mail at intervals no shorter than 5 minutes. A customer
performing excessive checks for new mail may be blocked from accessing the
POP mail server until proper customer configuration changes have been made.
22
Distribution of Internet Viruses or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses,
worms, Trojan Horses and other destructive activities such as cracking is expressly prohibited.
Other Activities
Engaging in activities, whether lawful or unlawful that INTEGRA determines to
be harmful to its subscribers, operations, reputation, goodwill or customer relations is expressly prohibited.
23
Distribution of Internet Viruses or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses,
worms, Trojan Horses and other destructive activities such as cracking is expressly prohibited.
Other Activities
Engaging in activities, whether lawful or unlawful that INTEGRA determines to
be harmful to its subscribers, operations, reputation, goodwill or customer relations is expressly prohibited.
23

dsl installation guide

Transcription

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