Annual Report 2005 Alberta Opticians Association

Alberta Opticians Association
Annual
Report
2005
Annual Report
2005
Alberta Opticians Association
A L B E R T A
O P T I C I A N S
ASSOCIATION
June 30, 2006
The Honourable Iris Evans
Minister of Health and Wellness
Alberta Government
107 Legislature Building
10800-97 Avenue
Edmonton, Alberta
T5K 2B6
Dear Hon. Minister:
In keeping with the requirements of the Opticians Act, Section 12.1, subsection 1, which states:
“The council shall submit to the Minister an annual report on the business and affairs of the Association as
the Minister requires in a form satisfactory to the Minister.”
As we are not yet proclaimed under the Health Professions Act, we will be changing our format to our
annual report to comply with the Health Professions Act that will be reflected in our 2006 Annual
Report.
The Association is delighted to present the report for your review and to present to your colleagues
in the Legislative Assembly.
Sincerely,
Deborah Newby
President
Alberta Opticians Association 4726 – 99 Street, Edmonton, Alberta T6E 5H5
Ph: (780) 429-2694 Fax: (780) 426-5576 Toll Free Fax: 1-800-584-6896 E-mail: aoa@albertaopticians.org
Annual Report
2005
Alberta Opticians Association
Council 2005-2006
EXECUTIVE COMMITTEE
Debra Burgess
Vice President, Edson
Deborah Newby
President, St. Albert
Bill Mathewson
Public Member, Edmonton
Maureen Hussey
Executive Director
MEMBERS OF COUNCIL
Lies Parkes
Consumer Affairs, Edmonton
Valli Elmgren
Third Party Contracts & CSE,
Edmonton
Glenda Tsimaras
Practice Review, Edmonton
Ian MacIvor
Education Contact Lens, Edmonton
Holly Keyko
Registrar, Medicine Hat
David McGowan
Continuing Competency, Red Deer
Jarratt Cutlan
Education Eyeglass, Calgary
Deborah Newby
Finance and Audit
ADMINISTRATIVE STAFF
Maureen Hussey
Executive Director
Kristie Gross
Executive Assistant
Lynda Coghill
Registration Administrator
Nancy Cairns
Accounting Administrator
President's Report
Dear Fellow Colleagues,
Approximately 10 months ago I entered into the position of President
with an abundance of enthusiasm and energy. Aided by suggestions,
opinions and direction from many of you, I am pleased to say that we
have focused on what we do best, the development of a pattern in
the Council in which your performance and outcomes are based upon
professional standards of integrity.
Although over used, the quote “look at the big picture and see into
the future”, is appropriate at this time. When we started planning, we
brain stormed over and over with regards to our profession. From
this came my “ah ha” moment which was, that in order to move ahead
more smoothly, the profession and each of us must stand up for what
we believe. I think we have made headway toward this goal through the
achievements that have been put in place over the past year.
We have a deep understanding of our principles as the path for us to
follow has been defined. Granted, we haven’t had all of the answers at
our fingertips but we’ve never lost faith as to why we are members of
Council, professionals one and all. Through research and the constructive
exchange of ideas, the purpose of the Council and each of our places
within it are now clearer.
Respectfully submitted,
Deborah Newby
Vice President
Well another year sweeps by and we are still awaiting the finalization
so we may go under the HPA. We have met with the Deputy Minister
of Health and Wellness and we believe that we are prepared. It is
just a matter of time.
Council has been busy setting and adjusting policies, a big job and
a job well done. As the story of Alberta hits the Association office,
we too, have undergone staff changes, and council participation
adjustments.
We need some of our members to attend our meetings and possibly
volunteer on projects that maybe of interest to them. Thank you to
those who already volunteer, we greatly appreciate it. I still don’t see
YOU running for Council, please do. It is a real eye-opener to see
what actually goes on at the AOA every single day. A great thank you
to Council and staff for all they contributed to the 2005-2006 year.
Respectfully submitted,
Debra Burgess
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2005
Alberta Opticians Association
Practice Review Report
Practice Review this year has focused on Standards of Practice.
Meetings for both the North and the South were held, the
south was held on August 26, 2005 and for the north on
March 12, 2006 and they are currently coming along. More
work is necessary and you will have many more chances to
comment as they progress.
Respectfully submitted,
Glenda Tsimaras
Discipline
The following are complaints received:
December 2, 2005: Complaint from Optician regarding
Professional Misconduct. Under review.
December 16, 2005: Complaint from Optician regarding
Professional Misconduct. Under review.
January 5, 2006: Complaint from Optician regarding
Professional Misconduct. Under review.
January 5, 2006: Complaint from Optician regarding
Professional Misconduct. Under review.
January 5, 2006: Complain from Optician regarding
Professional Misconduct. Under review.
January 19, 2006: Complaint from Optician regarding
Professional Misconduct. Under review.
Respectfully submitted,
Deborah Newby
Knowledge? Yes, and I have called on many of
you to assist me when I have needed some solid
advice. Frustrating? You bet. Many times we are
frustrated with the time it takes to implement the
changes we are trying to make. Rewarding? Oh
yes! This has been one of the most rewarding
things I have ever done. The people that have
made the commitment as Council members deserve
a tremendous amount of credit. They give all of
the things above without question. The energy
level of this Council is unmatched. There have
been many projects accomplished, and so many
more started. I encourage all of you to step up
to the plate.
I would like to take this time to thank many members
of the AOA for their assistance and time on
some of the projects that I have been working on
throughout this year. I have made some late night
phone calls when I am immersed in a project and
have a question; and you have answered without
hesitation. For that, I am grateful. There are
some members that have lent a critical eye when
I needed it, and some that have tied rocks to my
shoes to keep me grounded when I am about to
hit the ceiling. Thank you. The office staff; past
and present are incredibly tolerant when I call
ranting and raving about a deadline that I don’t
think I can achieve. They are all great people with
a tremendous amount of patience! I am looking
forward to another successful year with the Council,
and I look forward to serving you as Registrar.
Respectfully submitted,
Holly Keyko
Registrar's Report
It doesn’t seem as though a full year has passed since the
last Annual General Meeting. It seemed to creep up on me
rather quickly, again.
This year has been a year chalk full of change. There are
many areas that the Council has been working on including:
rules, regulations, standards of practice, strategic planning,
and board training. It seems as though Council meetings
are not long enough to cover everything on the agenda.
The council members are constantly learning, constantly
striving to improve and grow our Association to a level that
will see us recognized as the professionals that we are. We
are trying to recruit committee members, many of you have
so much to offer. We know you do! Time? Yes, there is a
time commitment. Effort? Yes, one must put forth effort.
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Consumer Affairs Report
Date received: August 7, 2005: Product complaint
from a consumer, solved
Date received: August 7, 2005: (yes, 2 in one
day!) Product complaint from a consumer. Also
solved.
Date received: October 6, 2005: Product complaint
from a customer. Dispensary offered to replace but
consumer had already bought somewhere else. She
wanted a refund but that was not an option. Sent
consumer a letter with the outcome and haven't
heard again. Paper work given to Leesa Huseiff
2005
Alberta Opticians Association
Date received: August 26, 2005: Product complaint
from consumer. Sent to registrar.
linking up with our program but to date no other group has
seen fit to start a program such as this for Opticians. In some
ways we are becoming a victim of our own success because
we need to expand this program to make it more viable in
a competitive market.
Date received: August 9, 2005: Product complaint
from consumer. Refund given.
Respectfully submitted,
Lies Parkes
The other issue we are facing is the transition of the Alberta
Opticians Association into a regulatory body under the Health
Professions Act (i.e. the College of Opticians of Alberta). As
a regulatory body only we cannot continue to run a program
like CSE. We would need to start another organization to
operate such a program. With that knowledge in mind, your
Council has begun discussions with the Opticians Association
of Canada (OAC) to have them take over the operation of the
CSE. This would simplify the already very involved transition
from combined association and regulatory body (AOA) to
the College of Opticians of Alberta. With that realization
in place the AOA Council has been working with the OAC
Council to move the CSE and its sister program, the Dress
Eyewear program to OAC administration.
Third Party Contracts
We are still waiting for CSA Standards to finish their
testing requirements for the OHS. No negotiations
this year.
Rescpectfully Submitted by,
Vallie Elmgren
Canadian Safety Eyewear
This move will serve a couple of purposes. Firstly, it will
allow access to this program for industry and Opticians across
Canada. Secondly, it will allow the AOA to divest itself of
the CSE program which it would not be allowed to operate
under the new College. Looks like a win-win for all.
This program has been providing service to industry
in Alberta since 1992. It was initially started to help
provide better safety eyewear service at reasonable
cost while ensuring that Opticians continue to be
a part of dispensing safety eyewear. In 1992, the
Optometric Occupational Vision Care program and
private company service for safety eyewear were the
only options available. Many Opticians had no access
to dispensing safety eyewear or were offered very
low dispensing eyewear fees. It was also hoped that
the Canadian Safety Eyewear (CSE) program would
supply additional operational funding to the AOA.
Respectfully submitted,
Valli Elmgren and Drew Jeffries
Education - Eyeyglass
The focus of my energies with regards to the specificity of
this portfolio revolved around the AGM and the professional
development seminars the Association is to provide.
Discussions were had with the Director-Eyeglasses, and it
was agreed (via the crossover of my professional duties) that
NAIT would sponsor the speaker for the day. This speaker
is to be Warren McDonald, PhD of North Carolina. Dr.
McDonald is an internationally renowned speaker, Optician,
and leader in the education of Opticians. We expect Dr.
McDonald will challenge the membership, as well as entertain
and educate.
Well, fourteen years later we are finally seeing some
of that initial promise. During the last two years we
have seen the sales and profits for CSE programs
almost double. This is in part due to the involvement
of members through the finder’s fee and royalty
program. Alberta Opticians are helping us to sell
our program. Industrial companies are also seeing
the need to provide quality safety eyewear service
and they are turning to our program for that service
because it is cost effective and efficient.
As you know, I was not elected to council. My appointment
was an interim one, and I am pleased to learn others have
shown interest in joining this excellent council. It has
been my privilege to serve the membership. I thank you
for considering all and any comments or proposals I have
brought to your attention, and I look forward to continuing
our communications and advancing our profession when I
One of the recurrent requests for CSE services is to
provide this service to a wider geographic area than
just Alberta. The CSE program is the only one of its
kind, strictly for Opticians, in Canada. We have talked
with other provincial Optician associations about
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Alberta Opticians Association
as a guest for the next and future council meetings in
my traditional role representing NAIT.
me and was trying to get credit for everything and anything that
they thought that they should get credit on.
Respectfully Submitted,
Ian MacIvor, RO, RCLP EDUCATION -
I will give you all some non-specific examples of what I have
encountered from members and various suppliers. A supplier asked
for credit on an upcoming seminar, with only this information,
topic, presenter and length of time. How do you accredit this? Is
it worth one credit total or one credit per hour, or nothing at all?
Quite frequently I will receive from the membership a completion
certificate from a course or seminar that they have attended.
There is no information on the topics that were presented, the
length of time involved or who the presenter was. So what do
we give for credits?
Eyeglass
I wasn’t sure what to expect coming onto Council
last year, but looking back I see much growth and
success over the past year. With December 31st
closing the books on another education cycle, we had
some excellent presentations and seminars to finish
off the year. Council got a dose of “practice what
you preach” over the past 12 months, with a pair of
weekend long planning sessions that have given us the
tools and confidence to implement our strengthened
vision and goals. A little education for everyone is
very much a “good thing”.
In the quest to better serve our members and to
make Continuing Education credits more accessible,
be on the look out for two new endeavours from
this portfolio. One is an ongoing series of informal
roundtable discussions to spread knowledge and
experience between all Alberta Opticians, chain,
independent or otherwise. We hope to regain some
of the camaraderie and cohesiveness that will carry
this profession into the future. We are also looking
to utilize our most important information tool, the
Eighth Line, in a way to provide continuing education
modules and credits to again better serve our members
and to give more value for your dollars.
I would like to thank all of my fellow directors for
all the hard work over the past year and to all of the
members who volunteered their time as well. All the
hard work in the past and the work we have ahead
of us will benefit all in this profession for many years
to come.
Respectfully submitted,
Jarratt Cutlan
The last issue that I have is with suppliers that send out
information asking for credits to be assigned days before the
seminar is to take place. If they can organize a seminar, book a
facility and send out invitations. Surely you would think that they
can get the information to the association 2-3 weeks in advance
so that proper credits can be assigned. Please spare a thought
for whoever is responsible for this portfolio, a lot of time and
effort goes into assigning proper credits for these seminars. So
if you attend a seminar and it does not have credits assigned the
Director of Continuing Competency has probably not received
the information in a timely manner.
Enough with the griping, I am just trying to let you, the membership,
know what we are looking for in order to get seminars accredited in
a timely and effective manner. I have enjoyed working for you the
membership in this capacity, and some of the speakers and seminars
that I get to look at are outstanding, like this weekends seminars.
I wish that I could go to all the seminars that I accredit.
Respectfully submitted,
David McGowan
Finance and Audit
Finance and Audit met with Greg Jervis of Jervis Afanasiff and
Redinger for the annual approval of the Financial Statements
for 2005.
Respectfully Submitted,
Deborah Newby
Continuing Competency
Well it has been a very interesting year for me on
council and in this portfolio. As you are all aware
we have just completed our three year continuing
education cycle, and what an incredibly busy end to
the continuing education cycle. It was as it seemed
to me that the membership in general had it out for
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Executive Director Report
Welcome to a new year for the Alberta Opticians Association.
This year promises to be monumental in our history. We will be
going under the Health Professions Act which will involve a name
change as well as a structure change. Yes I know I have said this
before but I am assured that this will be so.
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Alberta Opticians Association
Another discussion was of Association vs College. That
is: Do we split and make a whole new Association that
is voluntary membership? Do we do nothing? Do we
form a chapter of the Opticians Association of Canada
with an Alberta member responsible for the servicing of
Alberta Opticians? Do we carry on performing most of
the duties of the Association that do not clash with our
mandate? Each of these possibilities carries advantages and
disadvantages. Some areas of concern were with access,
conflict, logistics and finance. It was decided that we would
carry on performing most of the duties of the Association
that do not clash with our mandate. Unfortunately we can
no longer pay one fee to have all of our members be part
of the Opticians Association of Canada. This impacts you
in that to be a member of this voluntary group you must
register separately. The government requirement is that
we set up a separate group of members who are not part
of the Council to negotiate fees for contracts. This Third
Party Contract Committee would negotiate on behalf of all
Opticians in the province for contracts with the Federal and
Provincial Government. They would then report the results
of their negotiation to the Council to have it distributed to
the membership. We need volunteers for this committee.
The first three months of 2005 were very busy for the office
staff. Michael Patterson went on sick leave on February 28,
2005 and subsequently gave his notice April 1, 2005. His last
day was before the AGM but he worked out the period of
his notice. We replaced him for the balance of the year with
an assistant and did not replace the other person needed
in the office except with temporary staff. While this got
us through the year it also created some difficulties as the
number of complaints from members grew and the staff
became overworked. The result was Leesa Husieff leaving
us after five years. She left January 17, 2006 after the actual
registration but before all the paperwork was completed
and the financial audit was done. We hired two new staff
members and they were thrown in to sink or swim. Welcome
to Nancy Cairns the new Accounting Administrator and
Lynda Coghill the new Registration Administrator. If you are
looking at the financial statements you will see an increase
in salaries and employee benefits from 2004 and you may
wonder why the increase when I am telling you we were
working with not enough staff. What the financials do not
show is the same column in 2002 was $172,961 and in 2003
was $174,105. So you can see that we have been running
on less staff and even though the numbers are up they are
still below where they were. We were not running with too
much staff at that point so expect this number to increase
again next year.
Another area of perpetual controversy lies in dues. The
renewal notices will be sent very soon for those members
who pay their fees for the year beginning with payments
started in June. We did not have an increase last year and
going under the Health Professions Act will increase
expenses. The fees set will take effect for the 2007 year.
A percentage increase was decided upon for most areas.
This does not even cover the cost of living increase for
the past two years. The area that should be noted here is
the change to the reinstatement fees to twice the amount
of the eyeglass fee and Non-Practicing Fee is increased
substantially. This fee has not been increased in many years.
It will now be $250.00.
We spent a good bit of time dealing with the lawyer and
the parliamentarian to be sure that the events leading up to
and the AGM were conducted appropriately. We have also
had a substantial increase in disciplinary activity this year.
This increase is reflected in the Professional Fees column
of the financial statement. Expect this number to increase
as well in the current year. The Council has worked very
hard this year and your President deserves an extra thank
you for the time and tough decisions that Deborah Newby
faced over the last year.
As reported in the last newsletter name tags have been a
controversial issue for many years. Everyone could see
the value of them from a regulating point of view but
many members including those on Council have objected
to the wearing of them. New technology allows that the
new practice certificates include a name, license number,
professional designation and a colour passport style photo.
These must be prominently displayed at all times.
We had some large decisions that needed to be made this
year leading to some policy changes. A discussion of minutes
and how they should be recorded was first on the agenda.
There was some discussion of recording and transcription
of Council meetings. We typically record general discussion
around agenda items as well as attendance, motions and
votes. Side bar comments have never been put in the
minutes. It was decided that this should not change. Minutes
are available to the membership after they are amended
and accepted by council. Draft minutes are not released to
the members. There has been some discussion of posting
council meeting minutes on the website. This may wait until
we have a member’s only section on the website.
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An employee evaluation tool has been developed for staff
evaluations/appraisals and an employee manual is now
complete. Formal evaluations will be done for the Executive
Director and we are working on councilors evaluations. A
policy manual has been developed for office procedures and
many other areas for policy are being formalized.
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Alberta Opticians Association
Your Council attended Board Development workshops
in October of 2005. We also participated in a Strategic
Planning Session in February 2006. The costs involved
were partially covered by the government for the training.
Both of these weekend seminars were very instructive
and allowed the Council to get a handle on some of the
upcoming changes. Recruitment has become one of the
top priorities. The Health Professions Act has requirements
for more committees and we must be able to fill all of the
volunteer positions. Budgeting will be done earlier and
strategic planning will be annual.
(a) based on an optical prescription, design, supply, prepare,
adjust and dispense optical appliances, including corrective
lenses;
(b) promote eye health and the correct use of optical
appliances through education of consumers and regulated
members;
(c) conduct or collaborate in optical related research, and
Several of the Council attended the NAIT Advisory
Committee meeting on May 2, 2005. As usual it was a good
meeting and brought everyone up to speed on changes. The
office and over the summer the lab facilities were moved
to the St. Albert campus. A new program assistant started
at that time. Welcome Angele!
This culminated with the introduction of Bill 14 “The Health
Professions Amendment Act” which to date has gone through
second reading in the legislature. The proposed changes to
the Practice statement for Opticians are below seen in one
word added to (a), (b1) and (e)
(d) provide restricted activities authorized by the
regulations.
3.
In their practice, opticians do one or more of the
following:
(a) based on an optical prescription, design supply, prepare,
adjust and dispense optical appliances and prostheses, including
corrective lenses,
A member has volunteered to assist in the overhaul our
website. Any member may also submit other things or
make suggestions for what they would like to see in the
newsletter or on the website. We also developed a new
advertising package for the newsletter that was sent out
to potential advertisers. This has been a great success and
helps in recovering the costs incurred from the newsletter.
It has also allowed our newsletter to evolve into what it has
become. Our annual report was completed and sent to the
Minister of Health and Wellness in early July.
(b) promote eye health and the correct use of optical
appliances through education of consumers and regulated
members.
(b.1) perform refractions and identify the need for corrective lenses,
Our regulations came out as a consultation document in
June and the resulting comments required some changes to
be made, so much for the plan to come under the Health
Professions Act January 2006.
(c) conduct or collaborate in optical related research,
We have discussed regulating sight testers under the HPA.
This should be our function and we have expressed a desire
to work together with Ophthalmology to come up with
rules to be put in our standards of practice to allow for
registration and regulation of those performing refraction.
This regulation would include practice audits. When this
was taken back to the drafters of Regulation at Alberta
Health it was discovered that our practice statement which
is part of the Act, needed to be revised before we would
be allowed to regulate. This led to realizing the importance
of practice statements. At the time Alberta Health worked
on practice statements we were told that our half page had
to be reduced to three or four statements so this is what
we have now:
(e) when providing professional services to clients under this section
assess eye health and make referrals where appropriate.
(d) provide restricted activities authorized by the regulation;
and
The proposed changes are in italics.
The Optometrists are fighting very hard against this practice
statement revision. We have met with them and compromised.
We are standing firm now because if we do not get the revision
we can not practice as opticians. This is not an increase in
scope of practice issue. It is a matter of hanging on to what
we have been able to do. Their objections lie in the area of
refraction of course which is not a restricted activity and is
being performed by opticians so we need the wording to
regulate. Also to my complete surprise they have objected
to referral and assessment. This is the area of compromise.
We allowed for the change of when providing professional
services to clients under this section. They are still not happy
with it and we have proposed another change that would
Practice
3. In their practice, opticians do one or more of the
following:
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Alberta Opticians Association
(b)
registration as a Registered Optician and Registered
Contact Lens Practitioner $580.00 $620.00.
(3)
The fee for application of reinstatement is $280.00
twice the amount of the renewal of registration fee for a
Registered Optician.
maybe be better for them so we will see. The thing which
seems to be forgotten here is that it is our practice statement
and should not be so influenced by an outside body. Their
power lies in their member involvement with MLAs.
I want to close this report by thanking some people. First
thanks to our Public Members. These are members of the
public appointed by Government to attend our meetings
and report irregularities. We have been very fortunate in
our Public Members because they participate as one of the
Council adding their expertise to our efforts. Thanks to Bill
Mathewson who attends the finance and audit committee
meetings as well as council meetings and always shows
measured good sense. Thanks to Steve Smith who served
for several years but due to things beyond his control had
to resign this year. Steve is a pharmacist and we miss the
view of another health profession. Thanks also to Beverly
Smith who sits on our discipline committee. Many of us
never see her but she is working in the background. We
need two new Public Members when we go under the
HPA. They will be appointed by government. Thanks to
the Council. I have expected much from them and have
received it. Thanks to the volunteers on various committees
and to the membership for your support.
(7)
The fee for non practicing member is $125.00
$250.00.
Bylaw Approval:
Maureen Hussey reviewed the proposed bylaw changes.
Motion 6.0: Fran Thuroo moved to accept the bylaws as presented.
Seconded by: Loren Bilinski. Defeated.
Some members agreed with the reinstatement fee but did not
agree with the high increase to non-practicing. It was felt
that when you are on maternity leave, your wages go down
therefore you shouldn’t have to pay such a high fee.
Clarification was given on all of the bylaws and exactly
what the membership was voting on. It was suggested
that the membership vote on item 25 1 (a), 25 1 (b), 25
2(a), 25 2 (b) first and them move on to item 3 and 7 of
the proposed changes.
Respectfully submitted
T. Maureen Hussey
Motion 7.0: Drew Jeffries moved to accept items 25 1 (a), 25 1 (b),
25 2(a), 25 2 (b) as presented. Seconded by: Pat Reed. Carried.
Bylaw Amendments
Motion 8.0: Margaret Cayenne moved that item 3 be accepted
as presented at $280.00 and that item 7 be raised to the same
registration rate as a Registered Optician at $495.00. Seconded by:
Krista Raypold. Defeated.
Proposed Fees:
Be it resolved that membership fees be amended as follows
to cover inflationary increases. The fees would change as
indicated below.
Motion 9.0: Crystal Pelletier moved that item 7 be raised by the same
percentage equivalent to the increased rate of a Registered Optician.
Seconded by: Pat Reed. Carried.
25.
(1)
Applicants for registration must pay
the Association initial registration fees in the following
amounts:
(a)
for registration as a Registered Optician $580.00
$610.00; or
(b)
an additional $115.00 $125.00 for registration as a
Registered Contact Lens Practitioner.
Motion 10.0: Sylvia Mik moved that item 3 the reinstatement
fee, be equivalent to one year fees for a practicing Registered Optician
presently in the amount of $495.00. Seconded by: Drew Jeffries.
Carried.
Auditor's Report
(2)
Each member must pay to the Association an
annual renewal of registration fee on or before December
1, in the following amounts:
Motion 4.0: Drew Jeffries moved o accept the auditor’s report for
2005. Seconded by: Donna Layden. Carried.
The Alberta Opticians Association's 2005 Auditied Financial
Statements are attached.
(a)
registration as a Registered Optician $465.00
$495.00; or
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Alberta Opticians Association
Alberta Opticians Association
4726-99 Street
Edmonton, AB T6E 5H5
Phone: (780) 429-2694 Fax: (780) 426-5576
Website: www.albertaopticians.org
Email: aoa@albertaopticians.org
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