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The Lufthansa Technik Group Magazine
5.2016 September/October
First Ka-band high-speed internet
Seamlessly connected
Corporate Sales
“Compete and collaborate”
Lufthansa Technical Training
“The one” maintenance
training organization
Aircraft Production Inspection
Values more
than skin deep
2 | Content
Lufthansa Technik Connection 5.2016
6
News
• VIP & Special Mission Aircraft:
Laser-supported assembly
Aircraft Modification
• Ka-band high-speed internet:
• Electronic Flight Bag:
The connected cockpit
Lufthansa Technik Group
• Lufthansa Technical Training:
“We want to be the OneMTO”
Lufthansa Technik has received type certificates for the
installation of high-speed internet via the Ka-band.
3
6
10
11
Aircraft Services
• Aircraft Production Inspection 14
Program: Values more than skin deep
• Interview with Daniel Schiffer:
17
“Through the eyes of an airline”
“We want to be the OneMTO”
Rubin Siddique, CEO of Lufthansa
Technical Training, explains how his
company is preparing for the future.
11
14
Values more than skin deep
The Aircraft Production Inspection Program (APIP)
is a market-leading service.
Robert Gaag, Senior Vice President
Corporate Sales EUMEA, talks about today’s
market perspective.
Innovation and technology
• Research and development:
18
Understanding engine aging
• Finding cabin leaks:
26
Pressure test made easy
• »chair« receives ETSO certification: 27
Ready for production
Events and exhibitions
• Aircraft Leasing & Trading Support: 19
Lessors’ get-together in Dublin
Employee portrait
• Matthias Schulz:
The equipment master
20
Corporate Sales
• Interview with Robert Gaag:
22
VIP & Special Mission Aircraft Services
• Cooperation with DC Aviation:
25
Local VIP services in Dubai
Categories
• News
4– 5
• Events 27
• Products and services
28
• Contacts
30
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
22
Publisher
Lufthansa Technik AG
Kai Raudzus · Corporate Marketing · HAM TS1/M
Weg beim Jaeger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
marketing.sales@lht.dlh.de · www.lufthansa-technik.com
Angela Huber-Saffer · Database management
Editorial production
Editorial office: Flightlines, Hamburg
Design: Art Works!, Hamburg
Photos: Lufthansa Technik AG, Deutsche Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
vation b
ans
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th
k
Lu
Augmented Reality at your fingertips
no
y
In
a Te c
h
Augmented Reality (AR) is gaining increasing foothold in industrial work processes.
Lufthansa Technik’s VIP & Special Mission Aircraft Services product division has
introduced an AR system which supports structural assembly work in the cabin.
With support of the laser, correct positioning
of the fitting becomes easy.
www.lufthansa-technik.
com/en/pmu
A
ugmented Reality offers users
additional information in real time
over and above what users actually
perceive. AR systems provide the combination of the real world with the virtual
world, enabling the real spatial world to be
supplemented by virtual elements and
data. Numerous companies are already
using Augmented Reality as a core technology for enriching and complementing
reality with computer-generated contents.
Laser-based AR system
Augmented Reality, i.e. fusing the 3D reality
with data, allows innovative procedures
and methods to be implemented. Lufthansa
Technik is already using the opportunities
afforded by Augmented Reality with the
goal of optimizing production, maintenance
and inspection processes. Structural work
in VIP completion projects is one example.
In the past, mechanical measurement and
alignment tools requiring manual work
were exclusively used for installing primary
structural connections in the frame of
initial completion of VIP aircraft. This
required a significant effort for calibrating
installation positions as well as long
set-up times.
To reduce the level of effort required for
these installations, Lufthansa Technik has
introduced a laser-based AR system for
supporting the installation work as part of
the “projection-based installation support”
project. A mobile laser projection system
is used, which can be flexibly positioned
and aligned in the aircraft fuselage corresponding to the respective installation
situation. Based on the contents of the
mechanics current job card, the installation
template is projected onto the work environment for the responsible mechanic. The
template corresponds to the component
contours selected in the virtual 3D model,
which are projected onto the structure in
the correct position, acting as a positioning
and alignment aid for the component to be
installed. With no interruptions or other
interactions, the employee can install the
component with high precision, a process
which is significantly more efficient than
using conventional alignment tools. In the
first completed project phase the technical
implementation of the laser projection system was demonstrated both on a mock-up
in the training workshop and in practice on
aircraft modification. Today, the system
has been successfully proven in three layovers. The results are convincing: Not only
was the precision significantly increased
when installing primary structural connections (T-Rails), but the amount of work
required was almost cut in half. Lufthansa
Technik is currently testing additional
applications of projection-based Augmented
Reality, for example in the form of foiling
and painting templates. The use of future
digital assistance systems for other departments is also being examined at present
for use in a larger-scale innovation project.
The preparations for the project are
already underway.
Moritz Gaack
Phone +49-40-5070-67961
moritz.gaack@lht.dlh.de
4 | News
Lufthansa Technik Connection 5. 2016
Hamburg
Connecticut
Arnstadt
London
Trent XWB overhaul
N3 Engine Overhaul Services
// The joint enterprise of
Lufthansa Technik and RollsRoyce plc., N3 Engine Overhaul Services (N3), will begin
overhauling the latest RollsRoyce engine, the Trent XWB,
which powers the Airbus A350,
from October 2016.
Parent companies Lufthansa
Technik and Rolls-Royce
reached an agreement to this
effect based on Deutsche
Lufthansa’s autumn 2013
decision to order 25 Airbus
A350-900 aircraft. Lufthansa is
expected to take its first A350
into service in the second
half of 2016 and will allow
Lufthansa Technik to take care
of its entire A350 fleet in all
aspects of aircraft maintenance
and spare part supply.
The Trent XWB is the fourth
Trent engine type in the product
portfolio of N3. Now employing
a staff of over 600, the company
currently overhauls around 100
civil large aero engines per
year from the Rolls-Royce Trent
500, 700 and 900 series. //
GE9X and GEnx-2B
services
Strategic agreement
with Pratt & Whitney
Engine Services // Lufthansa
Technik and GE Aviation have
signed new long-term agreements for maintenance services
for the GE9X and GEnx-2B
engines. The GE Branded Services Agreements (GBSA) for
the GE9X and GEnx-2B include
comprehensive TrueChoice™
Materials agreements and provisions for technical support and
assistance on overhaul work
scoping, component repair
licenses, joint repair development and training. The agreements facilitate establishment
of a planned GE Aviation and
Lufthansa Technik joint venture
overhaul facility due to open in
2018. “We are building on our
long-standing relationship with
Lufthansa Technik to provide
customers industry-leading
MRO offerings to optimize their
cost of ownership,” said GE
Aviation Services President and
CEO, Kevin McAllister.
“We have done two further
important steps in our common
efforts to offer the best possible
services for these two state-ofthe-art engine types. I am really
looking forward to continuing
this successful cooperation,”
added Dr. Johannes Bussmann,
chairman of the Executive
Board at Lufthansa Technik. //
Geared Turbofan™ services //
Engine manufacturer Pratt &
Whitney and Lufthansa Technik
have signed a strategic agreement, making the MRO provider
a key member of the Pratt &
Whitney Geared Turbofan
(GTF) engine MRO network for
services on PW1100G-JM and
PW1500G engines. The GTF
engine network currently
includes Pratt & Whitney and
its GTF engine collaborators,
MTU Aero Engines and Japanese Aero Engines Corporation. Together with Lufthansa
Technik, these companies will
deliver the highest level of
maintenance support and value to customers with facilities
strategically located worldwide.
“Lufthansa Technik will serve
the full scope of MRO services
and will bring long-lasting and
leading expertise in engine
overhaul, engine parts repair
and engineering support to
this co-operation,” said Dr.
Johannes Bussmann, chairman of the Executive Board of
Lufthansa Technik.
“The GTF engine maintenance
network consists of the best
MRO providers in the industry,”
said Matthew Bromberg, president of Pratt & Whitney Aftermarket. “We are proud to enter
into this relationship with
Lufthansa Technik to tap into
its valuable maintenance
expertise and expand our customer services to meet aircraft
operators’ ever-changing
needs.” //
Warehouse at
Heathrow
Component Services //
Lufthansa Technik is opening a
new warehouse for component
supply at London Heathrow Airport. With this local presence in
the United Kingdom, Lufthansa
Technik is further consolidating
its supply network for customers
within Europe and significantly
shortening the supply times for
British customers.
In opening this new warehouse
location, Lufthansa Technik is
underlining the importance of
its British customers and the
British aviation market. The
state-of-the-art facility, in operation 24/7/365, and the seamlessly integrated transport
concept allow the company to
even better fulfill the high quality
exectations of its customers.
The regional proximity means
that equipment can be delivered
airside to any airport in the UK
in just a few hours.
Located directly at London
Heathrow Airport, the new site
also facilitates the quickest
possible transport connections
to international destinations. //
News | 5
Hamburg
Taipeh
Aguadilla
First A350 APU in
Hamburg shop
Hamburg
TCS® for China
Airlines A350 fleet
Opening of third bay
Total Component Support //
Lufthansa Technik and China
Airlines have entered into a
long-term agreement for component services (Total Component Support, TCS®) for China
Airlines Airbus A350 fleet.
The services covered include
maintenance, reliability monitoring, reliability enhancement
programs as well as logistic
services. Lufthansa Technik
will also provide worldwide
AOG support for China Airlines
modern widebody.
C. J. Huang, Senior Vice President at China Airlines said:
“After a long selection process
we came to the conclusion that
Lufthansa Technik could offer us
the high level of performance
and reliability that we need for
the component support of our
new A350 fleet. We believe
partnering with Lufthansa
Technik is a win-win strategic
move and will further strengthen
the collaboration between
China Airlines and Lufthansa
Technik.”
Lufthansa Technik has been
responsible for supplying material for China Airlines’ A330 and
A340 long-haul fleets under a
TCS® contract since 2010. //
Lufthansa Technik Puerto
Rico // The third bay has started operating at Lufthansa
Technik Puerto Rico. The new
bay is a heavy maintenance
line performing C-checks and
cabin modifications similar to
the existing two operating bays
in the hangar. It will be the
second line for Spirit Airlines.
“We are proud to have redelivered 33 aircraft to our two
launching customers in the first
year so far. This accomplishment has only been possible
because of the dedicated work
of our whole team and the
trustful relationship with our
customers,” said Elmar Lutter,
CEO of Lufthansa Technik
Puerto Rico. There are already
15 checks scheduled in 2016
for the new bay and 17 for
2017. A third standalone cabin
modification line for Spirit
Airlines is planned to open in
September 2016.
Lufthansa Technik Puerto Rico
started its operation in July
2015, and in its final configuration it will offer five lines for
base and heavy maintenance
checks (C-, IL- and D-checks),
along with other maintenance
work on narrowbody aircraft. //
On-site engine
services
Cooperation // Pratt & Whitney
and Lufthansa Technik have
announced that Lufthansa
Technik will become Pratt &
Whitney’s principal provider of
mobile engine maintenance
services for V2500, PW1100GJM, PW1500G and PW1900G
engines. This new cooperation
will provide Pratt & Whitney
customers with more efficient
and cost-effective engine maintenance.
“This agreement significantly
strengthens our leading role as
a global technical services provider for engine overhaul and
mobile support. The increasing
trend towards light engine
maintenance is crucial to avoid
unscheduled engine removals
as well as cost-intensive, timeconsuming maintenance,” said
Dr. Johannes Bussmann, chairman of the Executive Board of
Lufthansa Technik.
“This expanded capability offers
Pratt & Whitney customers the
most tailored maintenance
possible with the least impact
to their operations,” said
Matthew Bromberg, president
of Pratt & Whitney Aftermarket.
“Lufthansa Technik’s on- or
near-wing services, performed
when and where they are
needed, help us provide faster
service to our customers.” //
APU Services // At the end of
July, Lufthansa Technik has
received the first HGT1700,
the Auxiliary Power Unit (APU)
of the Airbus A350, in its shop
in Hamburg. Before reaching
the expected time to a routine
check, the engine operated by a
Lufthansa Technik customer was
damaged during operations and
brought to Hamburg for an initial
test run and repair. Lufthansa
Technik’s APU shop commenced
preparation for maintenance,
repair and overhaul of the ultramodern HGT1700 APU starting
in 2014, receiving the approval
of the aviation authorities in
August 2015. This first HGT1700
shop event ushers in a new era
in APU overhaul in Hamburg. Up
to three further APUs of this type
are expected to make a shop
visit in 2016. As of 2017, about
20 APU of this type are expected
to arrive every year. //
Stay up to date!
Customer Newsletter //
Lufthansa Technik’s online customer newsletter Connection
Flash supplements our popular
bi-monthly Lufthansa Technik
Group Magazine Connection
with first-hand news on innovative technologies and developments, new services and offers,
and future events. //
www.lufthansa-
technik.com/
customer-newsletter
6 | Aircraft Modification
around the globe
With two Supplemental Type Certificates (STC), Lufthansa Technik
has shown that high-speed internet via the Ka-band can be
implemented quickly and cost-effectively. Preparations are now
underway for modification of other aircraft types in airline and VIP use.
L
earning from experience: Lufthansa
system was needed. A system that also
Technik started the process back in
allows internet connectivity on short-haul
2002 when Lufthansa’s long-haul fleet fleets. The decision was made last year in
was connectivity-readied. The Connexion
favor of a consortium involving Inmarsat as
by Boeing broadband system operated
a satellite operator in the Ka-band, Honeysuccessfully up until 2006, when the satelwell as a hardware supplier, and Lufthansa
lites were discontinued. The program was
Systems for software, and portals and
then resumed in
BoardConnect as a
2009 with the new
distribution system.
partner Panasonic
Lufthansa Technik
under the banner
is responsible for
Our ability lies in integrating such
FlyNet® 2, running
development,
systems in the aircraft so that
very successfully to
approval and instalthey can operate reliably. Because
date and providing
lation. The compawe partner a number of manuthe airline with an
ny has gained vast
facturers we are really neutral.
Nina Schulz
important means of
experience from
product differentiainstalling such systion. With internet on board increasingly
tems in various aircraft and has learned,
being assumed as a given and the requiretogether with the system manufacturers,
ments in terms of bandwidth and coverage
how to overcome teething troubles relating
escalating significantly, a forward-looking
to engineering, production and material
issues. With the Supplemental Type Certificates (STC) that are now available for the
Airbus A320 family and the A340, the company can offer an all-inclusive package
that includes development and approval of
the entire system for an aircraft type or a
fleet.
Lufthansa Technik is not only predestined by the experience of integrating the
systems, especially the large antennae, but
also the capacity of the group’s network.
Simultaneous conversion of up to ten
aircraft is possible and allows a fleet to
be retrofitted in record time. Nina Schulz,
“
Head of Product Sales & Partnerships
Aircraft Modification at Lufthansa Technik,
clarifies: “We are now at the starting point
and can cover the topic fully – from design
to integration through to subsequent
operational support.”
Worldwide coverage
Stefan Barck, the responsible Project
Manager for Aircraft Modification, is in no
doubt: “The Ka-band is the future.” He has
an entire series of arguments to back up
Aircraft Modification | 7
INMARSAT > Coverage map > Global Xpress
Global Xpress coverage
Global Xpress coverage
90°
80°
70°
60°
50°
40°
30°
20°
10°
0°
10°
20°
30°
40°
50°
60°
70°
80°
90°
180°
160°
I-5 Atlantic
Ocean Region
140°
120°
100°
I-5 Indian
Ocean Region
80°
60°
I-5 Pacific
Ocean Region
40°
20°
0°
20°
Global Xpress network available
over at least 99% of this area
40°
60°
80°
100°
120°
140°
160°
180°
Extendable Global Xpress
coverage via steerable beams
This map depicts Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of
service at the edge of coverage areas fluctuates depending on various conditions. Global Xpress coverage June 2015.
inmarsat.com/globalxpress
his view. The Inmarsat Global Express
(GX) network offers worldwide coverage
using three satellites. The Ka-band is still
relatively underused but at the same time
provides users with the latest technology.
Apart from a large main antenna, the
satellite has six other small antennae,
which can be controlled individually. This
spot-beam technology allows areas with
increased demands to be supplied more
efficiently. Barck goes on to say: “The
latency during a change from one satellite
to another is also shorter because the P
Using three geostationary
satellites, the Ka-band
solution provides global
coverage.
Connectivity choices
•System
Ka-band/Ku-band
•Operation
Short-range/long-range
•Utilization
Commercial/VIP
•Installation
Lufthansa Technik network (customer site)
•Service
Global network
The wireless access points require careful
planning and installation of the wiring.
connection handoff – the so-called handshake – is more effective. It is therefore
possible to fly practically seamlessly
around the world.” This feature means that
the system is also suitable for long-haul use.
STCs for new types
Additional aircraft types are consequently
in preparation, for example the Airbus
A330 and Boeing 777. Development of an
STC takes around one year, with every
location in the network being conceivable
in principle for this purpose. Stefan Barck
does not even want to exclude the possibility of an STC in the customer’s shop:
“While it is easier to work in a local facility
with its tailored processes, we will go
where the customer wants us. For example,
we once performed a system upgrade in
New Caledonia following on from a retrofit
in Singapore.” Incidentally so-called T-Pad
Compliance is also part of the STC, in
other words proof of avionics immunity
through the wireless network. When developing the conversion, emphasis was
placed on remaining neutral in terms of
VIP or commercial configurations, so there
are no specific differences here. The Cabin
Distribution System (usually BoardConnect)
was approved separately – the customer
therefore also has a choice in this regard.
Considerable efforts were made to achieve
a short layover. The aim is a conversion time
of four days. Nina Schulz is in no doubt:
“This is not something another company
can achieve lightly – and especially not
from a single source.”
Freedom of choice
Even if a customer prefers the Panasonic
system, this is not a problem for Lufthansa
Technik. Nina Schulz comments: “Our
ability lies in integrating such systems in
the aircraft so that they can operate reliably. Because we partner a number of
manufacturers, we are really neutral.” And
Aircraft Modification | 9
ZAL TechCenter
com/connectivity
Stefan Barck goes on to say: “The same
know-how is required to install the antennae for the two systems. We place great
emphasis in this respect on low maintenance and the ease of installation. We try
to get by with minimum changes.” This is
an important aspect especially for leasing
aircraft, because the re-conversion is then
also simpler.
Whether the alternatives are commercial or VIP aircraft, Ka-band or Ku-band,
short-haul or long-haul – Lufthansa Technik
can develop and implement a solution at
short notice to meet every requirement for
high-speed connectivity – and thus supply
an essential component in guaranteeing
passenger satisfaction in the aircraft cabin
of tomorrow.
support. This so-called European Aviation
Network (EAN) is in principle an LTE (Long
Term Evolution, a mobile phone standard)
network for the aviation sector, which will
again offer higher speed and greater
capacity at a lower cost. Since it is based
on ground stations, it is especially interesting for airlines operating on a continentwide basis, in other words regionals.
And because a small antenna on the fuselage belly requires much less effort to
install, this will without doubt be the preferred solution in this segment. Lufthansa
Technik has commenced development
and is planning to install the first system
in 2017.
Direct air-to-ground
Nina Schulz
Phone +49-40-5070-67351
nina.schulz@lht.dlh.de
Lufthansa Technik is also getting ready for
the next step in on-board connectivity, a
direct air-to-ground system without satellite
Stefan Barck
Phone +49-40-5070-65032
stefan.barck@lht.dlh.de
Video presentation // Setting
out to enhance the networking
of the civil aviation industry in
Hamburg and simplify cooperation between the participating
companies, the “ZAL – Center
of Applied Aeronautical
Research” has commenced
operations. Lufthansa Technik
is one of the main shareholders
in the forward-looking research
facility. To learn more about
the ZAL, please use the link
below:
www.lufthansatechnik.com/en/zal
The connected cockpit
Pilot cases packed with manuals are already obsolete in many cockpits thanks to the
introduction of the Electronic Flight Bag (EFB) – with the added benefit that the
electronic data is easily kept up to date. Lufthansa Technik has now connected the EFB
electronically with ground stations, thus opening up revolutionary new opportunities.
L
ufthansa Technik offers an entire
series of options for upgrading aircraft
with Electronic Flight Bag, with different configurations and devices available
from laptops to tablets. For example
Lufthansa has opted for Microsoft tablets
as devices for its aircraft. Due to a fixed
mounting solution as well as power and
data connection to the aircraft, pilots are
able to use their tablets for planning and
performing their flights by using relevant
aircraft data. The system offers outstanding
reliability and security and is now clearly
the preferred choice of pilots.
In a further development, Lufthansa
Technik is now introducing a connectivity
solution for the EFB. Two Airbus aircraft
(A340 and A320) were modified in the first
stage for test purposes. Communication
between ground stations and aircraft is
carried out initially via ACARS (Aircraft
Communications Addressing and Reporting
System). Despite the relatively low bandwidth available, completely new operational
advantages can be gained as a result.
Up-to-date weather
The latest weather information can be sent
to the cockpit during the flight. The availability of up-to-date weather maps may
result in changing the flight path. Such
decisions have no longer to be taken solely
on the basis of the pre-flight briefing and
radio communication with pilots of other
aircraft. The flight deck crew can therefore
make a more informed and thus better
decision – for example on the best path to
take around a weather front. Not only does
this lead to enhanced security, rather the
efficiency of the flight operations can also
be improved.
Another option that can likewise improve efficiency considerably is the introduction of 4-dimensional flight planning.
The EFB has a special software module
installed for this purpose from the aerospace software provider PACE in Berlin.
This solution combines the flight data
with the latest weather information and
calculates the most efficient flight path to
the destination airport including the optimum speed and presents this information
to the pilots. This option allows the prevailing
wind conditions to be exploited optimally.
Such a wind-optimized route results in
shorter flight times, lower fuel consumption, and therefore a more efficient flight.
Location services
EFB connectivity essentially allows the
communication channels to be used for
additional information. For example, the
aircraft position can be transmitted to the
ground. Higher bandwidth transmission
between ground stations and aircraft is
also possible by switching to the newly
available Ka-Band communication channel.
A team of Lufthansa Technik developers
is currently working on the live streaming
of aircraft parameters, for example, which
are normally stored in the Flight Data
Recorder (FDR) or which can be used for
predictive maintenance.
The EFB therefore offers entirely new
possibilities for flight deck crews and supporting ground stations. Customers can
benefit from this in many aspects, for
example through the extensive range of
options available for the EFB equipment.
Heike Handke, Product Manager Aircraft
Modification, sums up the Lufthansa Technik
philosophy: “We integrate the best systems
available on the market. We do not have
to sell specific systems, rather we adopt a
neutral consultancy stance. This means
we can put together the best possible
solution for the customer.”
The flexibility of the connectivity solution
from Lufthansa Technik for the EFB system
also means that personal EFB devices of
every pilot can be upgraded without any
difficulty. When upgrading – for example
when a new tablet generation is introduced on the market – the aircraft installation remains the same. Lufthansa Technik
is therefore the partner of choice for the
role of integrator – from consultancy to the
philosophy of the EFB system through to
installation and commissioning. Moreover,
good contacts with the aviation authorities
also ensure that approval, which is often
seen as a hurdle, is handled reliably.
Holger Driesner
Phone +49-40-5070-8739
holger.driesner@lht.dlh.de
Lufthansa Technik Group | 11
www.ltt.aero
“It’s our goal to be the OneMTO”
With its expert employees, new teaching and learning methods and continuously adapted
processes, Lufthansa Technical Training (LTT) is preparing to meet its goal of becoming “the one”
maintenance training organization – or OneMTO. Connection talked to Rubin Siddique,
Chief Executive Officer of Lufthansa Technical Training.
You took over as CEO of Lufthansa
Technical Training at the beginning
of April 2016. How new was this task
for you?
Rubin Siddique: I was Chief Commercial
Officer before I took on the management
of the company. Even so, now my role
is different – and significantly more farreaching: In addition to the business
administration, I bear responsibility for
production and thus overall responsibility
for all the Lufthansa Technical Training
locations worldwide.
How do you see the company from the
perspective of your new position?
I took over a company that was once again
fundamentally restructured over the past
two years, so that we can now lead it into
the future. This transformation process is
not concluded yet, but since April we have
identified the most important fields of action
for the future. Our company has many committed, expert employees who are strongly
anchored at Lufthansa Technical Training
as a company and in the topic of maintenance training, and at the moment they are
buffering the things that aren’t working
quite as smoothly in our current processes
as we hope they will in the future.
You mentioned fields of action and
other changes. What role do you
envision for Lufthansa Technical
Training in the market in the future?
It’s our goal to be the OneMTO – that is,
“the one” maintenance training organization. This means first of all that we need to
be the competence center for the entire
Lufthansa Group on the topic of maintenance training – above and beyond our
role for our parent company, Lufthansa
Technik. But it is also very important that
we become the main provider for our
customers outside the Lufthansa Group.
When our current and future customers
think about maintenance training, they should immediately think of Lufthansa
Technical Training. In that connection, we
want to work more strongly with the OEMs
in the future, because we can create
genuine added value for them on the
training side. A good example of that is the
Bombardier C Series: Here we are the
worldwide exclusive Authorized Training
Provider and have already received very good
feedback from the first participants. P
12 | Lufthansa Technik Group
How will Lufthansa Technical Training
develop with regard to teaching and
learning methods?
The keyword here is “new learning”, and it
has been defined as a field of action. This
involves, for one thing, the topic behind
terms such as Industry 4.0 and digitalization: that is, the question of which digital
media, communication paths and learning
paths are right for us. We’re very active
here and are investing heavily in a corresponding program. However, new learning
doesn’t just mean technological change; it
also refers to the modernization of didactic
concepts – the question of how learning
can actually be structured differently. That
includes such things as how to create
a higher degree of interaction in simple
classroom training.
every training course we offer. We need to
improve in that regard, and we will.
The offer and teaching methods are one
side of the coin. What other topics does
Lufthansa Technical Training need to
master to be visible on the market?
First, there’s the topic of operational stability:
Owing to all the changes we have already
made, we’re not quite as stable as we
want to be. And where we want to go is
very clear to us: We want to
ensure the smooth
flow of
How do you plan to achieve this?
We plan to establish a continual improvement process that shall become part of the
company’s DNA. Every employee needs to
know when he or she should raise a hand
and say that a process needs to be changed
because certain parameters have changed.
Ultimately, these continually improved processes will contribute massively to the topic
of stability, and that, in turn, is an important
platform for achieving our vision of OneMTO
and the sustainable implementation
of new learning.
How are the processes doing?
That’s another topic that I see as a cornerstone of our work. In our six fields of action,
I call this “adaptive processes”. The other
improvements we’ve already achieved and
still want to achieve – starting with production
and manpower and all the way to the right
relationship between quality and price –
won’t unfold their full and sustainable value
for our customers unless we continually
monitor and adapt the processes. In the
face of ever faster changes in the aviation
industry as a whole, we need to adjust our
processes continually to current conditions,
and that is a very clear goal for the near
future.
Where do you still see a need for action?
The core of our work as I’ve described it
here is framed by two essential topic areas.
One is our competitiveness: Our customers
should experience a product that corresponds qualitatively to the expected price,
so that they see no reason to change training providers. The challenge here is that
training quality is more difficult to compare
than the quality, for example, of an object
such as an aircraft component. At the end
of training, what matters is not just the
certificate. Far more important is what the
individual participants take home in terms
of learning and competence and whether
they can apply that learning correctly in
their future work. In the process, what’s
decisive is what the customer wants. That
becomes the focus of our action insofar as
we can reconcile it with our standards of
quality and safety. The central question is:
How can we fulfill the needs of our customers optimally, and what does our offer look
like in this regard?
You mentioned another cornerstone...
Yes, another important field in a service
company like ours is an open culture. As a
training provider, we are very dependent
on the performance readiness and motivation of our employees. Each of them contributes to the success of Lufthansa Technical
Training. We want our employees to do
what they do with passion and dedication,
and that’s what our customers should
sense, ultimately: that they are
dealing with a highly
competent
Lufthansa Technik Group | 13
About Lufthansa
Technical Training
company, a reliable partner, and in particular with committed people who teach
them facts they didn’t know before.
What sets Lufthansa Technical Training
apart from the competition?
What the customer already receives – and
this will be even stronger in the future – is
a comprehensive product portfolio. A professional customer, whether an airline, an
MRO provider or an OEM, can get an endto-end portfolio of maintenance training at
Lufthansa Technical Training. The second
thing, and this factor distinguishes us
hugely from the competition, is that we are
part of the world’s leading MRO provider,
Lufthansa Technik. For customers, that
means training that reflects the operator’s
view of an aircraft. At Lufthansa Technical
Training, trainees receive more than just
knowledge of, for instance, new aircraft
types; they also get in-depth insights into
the way those types actually behave in
daily operations and the benefit of our
experience of what is and isn’t important
above and beyond the handbook.
How does this special competence
manifest itself with new products?
We are able to create brand-new products
and pursue new approaches especially
because of our experience, whether that
calls for establishing a new training facility
in Asia or actively fulfilling our role in maintenance training for a new aircraft type
such as the Bombardier C Series. At the
moment we also bear the primary responsibility for training for three aircraft now
undergoing their entry into service at the
Lufthansa Group: the A320neo, the A350
and the C Series.
Translating the new aircraft types and
especially their new technology into
sensible, operator-oriented training concepts is a challenge, but one that we
have mastered very well to date and in
close cooperation with the manufacturers.
Where do you see Lufthansa Technical
Training over the long term?
Lufthansa Technical Training will bundle
its competences more strongly and use
digital media much more intensively in
its training. Over the long term, I see us
as a force to drive forward the topic of
maintenance training fundamentally and
develop concepts that can be offered to
our customers’ trainees increasingly in
cooperation with partner companies.
We will be an integral partner within
the Lufthansa Group, and all our other
customers will benefit from this expanded knowledge and portfolio. Our participants should have fun taking part in our
training courses and our customers
should enjoy having us meet their training needs.
// Founded in 1995 as a 100 percent
subsidiary of Lufthansa Technik, Lufthansa
Technical Training is a global training provider for staff involved in the Maintenance,
Repair and Overhaul (MRO) industry for
aircraft, engines and aircraft components
of civil aviation.
Lufthansa Technical Training covers all
aspects of training important for safety-,
reliability- and cost-sensitive qualifications,
ranging from vocational training, basic
technical training and type-related further
training to competence training. The company’s extensive experience and knowhow make it possible to conduct professional training for manufacturers and suppliers of aircraft for civil and military aviation,
aviation-related companies as well as for
other industrial sectors in which the aspects
safety, reliability and economic efficiency
have the highest priority. //
Features
• Aviation technology training (EASA Part-147 and Part-66)
• Approvals: EASA, Singapore, Canada,
U.A.E., Russia etc.
• Aviation technology vocational training
• Toolmaker vocational training • Basic training
• Type training (Airbus, Boeing,
Bombardier, Embraer, Fokker)
• Competence training (engineering,
management and language competencies)
• E-learning capabilities
• Consulting services
• State-of-the-art classrooms
Training finder:
www.ltt.aero/en/training-finder
The Lufthansa Technical Training
app is dedicated to aviation
enthusiasts, technically interested
people and aviation professionals.
It is optimized for iPad and can be
downloaded via iTunes.
14 | Aircraft Services
A350 production inspection
// Highly experienced Lufthansa
Technik Aircraft Production Inspection Program (APIP) staff is directly
embedded in the Airbus production facilities. Lufthansa Technik’s
experience and know-how from
looking after customer fleets worldwide on a day-to-day basis means
it receives continuous feedback in
the areas of technical quality and
operational flexibility. Customers
can thus benefit from reduced
maintenance costs and downtimes
in flight operations – and achieve
the maximum safety and reliability
for their new A350 from the beginning. Shown here is Lufthansa’s
first Airbus A350-900 (MSN074)
nearing structural completion at the
Toulouse final assembly line. //
Aircraft Services | 15
Values more
than skin deep
Now available for the A350, an independent production inspection
through Lufthansa Technik’s Aircraft Production Inspection
Program (APIP) is an ideal product for both established and new
aircraft types. The early detection of production defects during
aircraft production are the basis for optimized costs and reliability
in flight operation as well as securing a long-term asset value.
W
hile the Aircraft Production
the first “Section Inspection” module is
Inspection Program (APIP) at
only relevant for the European aircraft
first glance involves quality conmanufacturer. “This is the only chance for
trol of the production of new aircraft,
customers to perform acceptance of specific
“advantages such as improved reliability
sections,” explains Daniel Schiffer. “Once
and also sustainable benefits are more
the sections have been assembled, cerobvious at second glance,” explains Daniel
tain critical areas are no longer accessible
Schiffer, Head of Aircraft Production
in the final assembly stage in Toulouse or
Inspection Program at Lufthansa Technik.
Hamburg. This especially affects the wing
Even though such
structure.” The proan independent induction inspection of
spection is not relethe first segments of
Our service maximizes
vant from the perthe Lufthansa Airbus
the reliability and longevity
spective of aviation
A350 is currently
of an aircraft.
law, it is precisely
underway. Seven airDaniel Schiffer
these advantages
craft of this type will
that come to light at
undergo the APIP for
second glance that underscore the susthe Lufthansa Technik parent company
tainable value of this product (see interalone in the next two years.
view). Thanks to its experience with daily
flight operations, Lufthansa Technik is a
Final assembly and delivery
global market leader when it comes to this
complex service.
There is a fixed schedule of work for the
second “Final Assembly” module for all
Modular product structure
areas of the aircraft, for example fuselage,
wing structure, sections, cabin, systems,
APIP is modular by design, which means
paint, etc. This work will be carried out in
that customers can choose individual
the framework of a different number of
services to suit their respective needs.
inspections over the production period
Because Airbus, unlike Boeing, also offers
depending on the aircraft type. While this
selective inspections throughout Europe,
involves around 30 inspections for the P
“
16 | Aircraft Services
Aircraft Production
Inspection Program – APIP
Marketed under the name of
Aircraft Production Inspection
Program (APIP), Lufthansa
Technik offers independent
production inspection to both
airlines and leasing companies.
APIP is a modular product
under which, if the customer so
requests, the entire production
process is scrutinized.
APIP modules
• Section Inspection (Airbus)
• Final Assembly Inspection
• Delivery/Final acceptance
Supplementary services
• Concession Assessment
• Acceptance Flight Crews
• Aircraft delivery, ferry and
positioning flights
Capabilities
• Airbus (all a/c types)
• Boeing (all a/c types)
• Bombardier
• Embraer ERJ/E-Jets
• ATR
A320 family, there could be up to 250
inspections in the case of the Boeing 777
and even more than 400 inspections in
the case of the 747-8. The inspectors must
be on site and at the aircraft within a short
response time of 30 minutes in order not
to hold up the assembly unnecessarily
or even miss important inspections.
Lufthansa Technik therefore has employees permanently stationed at the main
production locations of the two major
aircraft manufacturers.
Customers ultimately have two options
for the “Delivery”: Lufthansa Technik can
deploy a consultant who is on hand for the
customer during the entire final acceptance,
but if the customer needs more support
an entire Lufthansa Technik team can perform the final acceptance in full, with the
result that “the customer virtually just has
to provide someone to sign the documents
and the pilots for the ferry flight home,”
explains Daniel Schiffer.
Standardization and reporting
While the modular structure of the APIP
product has been the foundation for the
Aircraft Services | 17
“Through the eyes of an airline”
Daniel Schiffer, Head of Aircraft Production Inspection Program,
explains the added value of an independent production inspection thanks to expertise from daily operation of fleets worldwide.
Are findings actually dangerous
with a new aircraft?
Daniel Schiffer: Our findings are in most
cases not safety relevant. Airbus and
Boeing both have quality systems in
place that ensure all aircraft adhere to
the industry’s high safety standards.
Why are aircraft owners nevertheless
turning to this service increasingly?
While the aircraft are safe to operate with
our without additional inspections by the
customer, our service maximizes the
reliability and longevity of an aircraft. Our
findings and their rectification prevent
AOGs, shortened maintenance intervals
and surprises during line and base maintenance events that cost the airlines
material, time and subsequently a lot of
money.
www.lufthansatechnik.com/apip
product since it was launched some ten
years ago, market demand has reached a
critical level, which has necessitated
standardizing the process consistently at
all production locations across Europe
(Toulouse, Hamburg) and the US (Renton,
Everett, Charleston, Airbus in Mobile,
Alabama). “This was necessary also
because some of our major customers have
their new aircraft in production in parallel
at different locations and they expect to
get the same product across the board,”
says Schiffer. Specialists at Lufthansa
Technik are currently supervising the final
What part does the experience
of the inspectors play here?
Our employees look at the aircraft through
the eyes of the airline. They have many
years’ experience from the line and base
maintenance of all popular aircraft types
and are well aware of the weaknesses of
assembly of around 20 aircraft at the same
time at the different production locations.
Innovative and transparent reporting
allows customers to maintain an overview
of the findings at all times. Every deviation
and the corresponding correction by the
manufacturer are recorded. If the corrections are not completed to the customer’s
satisfaction, they are rejected and reported
later if appropriate in the Commitment Letter.
“We ultimately demonstrate the value of
our service through our reporting,” says
Daniel Schiffer with conviction. Overall the
head of APIP expects that his department
the aircraft, especially from an operational
perspective. Many employees are qualified
right across all relevant trades, be it in
terms of structure or electronics.
What does Aircraft Production
Inspection offer the customer?
We offer a modular product structure with
standardized processes at all locations.
Added to this is innovative reporting. And
all at a fixed price and a service level that
is tailored fully to the needs of the individual customer.
What is the relationship with
the manufacturers, whose quality
is scrutinized to a certain extent by
the product?
Certainly we could be perceived as a nuisance under some circumstances. Our
work, however, is very reliable. We are
always on hand when we are needed
thanks to our permanent presence, thus
ensuring that production is not held up
any longer than is necessary. The value of
our broad expertise is also recognized by
the aircraft manufacturers. We are a kind
of “free engineering” for them.
will look after some 140 Airbus aircraft in
2016, 30 for Lufthansa and the majority of
90 for customers from all around the globe.
Added to this are private aircraft, which are
subsequently supplied as “green aircraft”
to their designated Completion Center,
including to Lufthansa Technik. Another
75 aircraft are expected in the current year
for Boeing in the USA.
Daniel Schiffer
Phone +49-40-5070-64819
daniel.schiffer@lht.dlh.de
18 | Innovation and technology
com/en/aposem
vation b
ans
ni
f
th
k
Lu
Understanding engine aging
no
y
In
Left: Controlling the measurement connections.
Below: During the test runs of the EVE project,
more than 300 additional parameters are recorded.
a Te c
h
Two research projects launched to advance the entire aircraft engine overhaul process have
reached their final phase: APOSEM (Advanced Prediction Of Severity effects on Engine
Maintenance) and EVE (Engine for Validation Experiments). A deeper understanding of
the aging process is the key to further efficiency gains in maintenance.
W
ith the use of computer information systems, aircraft engines
can be monitored continuously.
Using Engine Conditioning Monitoring
(ECM), Lufthansa Technik has been monitoring its customers’ engines during flight
since the 1970s. All data relevant for analysis and trend diagnosis are continuously
sent to a data center in Frankfurt. This
allows immediate action to be taken in
case of irregularities before more serious
damage occurs. Moreover, the optimum
time for overhauling an engine can be
determined in this way – independently of
the recommended maintenance intervals.
A critical aspect in this regard is to also be
able to predict future changes in condition
on the basis of trends in the ECM and on
the actual operating conditions.
More accurate predictions
Of particular importance is the ability to
predict aging in engines of customers
whose entire fleet is looked after by Lufthansa Technik over a longer period of
time. Precise removal planning and careful
fleet management can contribute significantly to optimizing the costs per flight
hour and reduce the risks for all parties
involved. Despite decades and thousandfold experience with various engine types,
predictions of the operation-dependent
aging of engines have not been very exact
to date. To change this, Lufthansa Technik
is working together with the company
ANSYS, the German Aerospace Center
(DLR), the University of Stuttgart and the
TU Braunschweig to develop a new methodology in the framework of the research
project APOSEM (Advanced Prediction Of
Severity effects on Engine Maintenance).
The objective is to assess engines over
their entire lifetime using physics-based
models and to make advanced predictions
concerning the impact of operation on
maintenance.
Events and exhibitions | 19
Lessor’s get-together in Dublin
Integration of flight data
In the past, data from inspections carried out in the shop
and – if available – specific data from flight operations
have been used for risk assessment and flat-rate contracts
in engine overhaul, in addition to empirical knowledge.
But that is not enough. Solid underlying data is important
and necessary. Integration of Big Data analytics with
physics-based modelling is what is needed to make the
breakthrough. Over the course of the three-year project
phase, from January 2014 to December 2016, such
physics-based models are developed in very detailed
form for individual components that are critical for the
engine and validated with existing data. At the same time,
a methodology for simulating flight operations and for
predicting aging is developed for the engine as an overall
system. Methods such as numeric flow simulation and
thermomechanical lifetime consumption analysis are being
used for developing these models.
Lufthansa Technik had invited representatives of lessors
and banks to a dedicated get-together in Dublin in the
Republic of Ireland.
A
ircraft and engine lessors are a very special customer
group with needs and wishes that differ from other
aircraft operators. With Aircraft Leasing and Trading
Support (ALTS®) Lufthansa Technik has a special product
and a dedicated team to care for this group. Andreas Kehl,
Lufthansa Technik’s Vice President Sales for Lessors and
Banks, greeted the participants in the conference center of
the Irish Aviation Authority (IAA). As special guest, Eamonn
Brennan, CEO of the IAA, gave a presentation on his organization and on the Irish aircraft leasing community.
Representatives
of more than 20
companies joined
the event.
Understanding aging
To validate the aging behavior of engines predicted by the
models experimentally under real conditions, a decommissioned engine of the type CFM56-5C was modified to
create a test model as part of a separate project (EVE,
Engine for Validation Experiments) by Lufthansa Technik.
Extensive additional instrumentation was fitted. Using an
independent data acquisition system, more than 300
additional measurement parameters are established. The
engine can now be examined in detail under different
operating conditions, i.e. temperature and weather, or with
flown high-pressure compressor blades as well as with
simulated power-up, taxiing and start-up after different
cooling periods. One of the objectives is to understand
the response of the secondary air system and to record
its impact on the air flow and aging of the turbine.
Long-term prediction
With the support of the APOSEM research project funded
by the Federal Ministry of Economics and Technology
(BMWI) and the EVE project, it will be possible to make
long-term predictions regarding the operation-related
aging of engines. This will allow reliable prediction of the
respective service life and the required depth of intervention, such as for example scrap rates and workscopes.
Moreover, the underlying basis will also be created for
improved costing in the framework of flat-rate contracts.
And the findings derived will help to acquire an increasingly deeper and more comprehensive understanding of
the engines.
Dr. Christian Werner-Spatz
Phone +49-40-5070-2428
christian.werner-spatz@lht.dlh.de
Challenges and solutions related to the Airbus A350 were
the predominant topic of the conference. Joe Venuto, Chief
Technical Officer of AirCap, presented an overview on the
A350 market and commented in particular on the challenges
and chances of this aircraft from a lessor’s point of view.
Carsten Wortmann, Lufthansa Technik’s C
orporate Product
Manager for the Airbus A350, followed, giving an overview
on the company’s product and service offerings for this latest
generation aircraft type. Marc Wilken, Director Engine Services
at Lufthansa Technik, gave an outlook on Lufthansa Technik’s
engine product strategy. Alexander Stern, Chief Executive
Officer of N3 Engine Overhaul Services, pointed out the challenges in maintenance and overhaul of the A350’s engines.
Lufthansa Technik’s key account for Lessors and Banks
takes particular care of the lessor’s wishes to maintain the
value of their assets. How this can be achieved, especially
when there are aircraft repossessions or early terminations
of lease contracts, is the subject of many talks between the
leasing community and Lufthansa Technik’s experts. That is
why after the success of the talks on 16 June, the event
series will be continued, and the next lessor’s get-together
is already in preparation.
Andreas Kehl
Phone +49-40-070-4780
andreas.kehl@lht.dlh.de
www.lufthansa-technik.com/alts
20 | Employee portrait
Matthias Schulz and his
colleagues have 1,500
moving equipment parts
for the VIP maintenance
hangars in their care.
Employee portrait | 21
The equipment master
As Ground Support Equipment (GSE) Resource Manager for VIP Jet
Maintenance, Matthias Schulz is responsible for all of the equipment
required for aircraft maintenance – and has many ideas for improvements.
“W
e look after everything to do
with the aircraft that has four
wheels or an ignition key, is
not an aircraft part and cannot be obtained
via the tools crib,” explains Matthias Schulz,
GSE Resource Manager in the VIP & Special Mission Aircraft Services division. This
includes, for example, ladders, tow bars,
dock components or also smaller vehicles
such as fork lift trucks or electric tow tractors. Overall, he and his colleagues have
1,500 moving equipment parts in their
care. “We are the in-between port of call,”
he says as he describes his job. “The hangar managers come to us and we coordinate the supply of equipment so that the
production can operate smoothly.”
‘A la carte’ rather than buffet service
A program has been underway since January that has turned his task area completely upside down. The equipment is
now supplied, rather than simply being
made available. He explains the difference
as follows: “We formerly had a kind of
‘buffet system’ in place that everyone
could access but had to look after themselves. Now we supply the equipment ‘a la
carte’. Since the program started and has
been accepted by the production, the daily
supplies with equipment were intensely
increased.”
The advantages are obvious: Since they
no longer have to look after the equipment,
the mechanics can concentrate more
effectively on working directly on the aircraft.
The 1,000th equipment part was supplied
according to the new principle in summer.
From a purely organizational perspective,
the change means that the equipment,
which was formerly owned by the production departments, is now allocated to their
own specialized department.
Matthias Schulz does his production
rounds every morning in Heavy Maintenance and Line Maintenance in the VIP
hangars where he records the requirements. The tasks are then divided up in
the supply round. “I explain what production wants and everyone says what he or
she can do,” he says as he describes the
procedure. He then makes sure that the
required equipment is supplied for production. In the afternoons he frequently
takes part in meetings where the procurement of new equipment is discussed. The
workload is particularly high when an
entire dock has to be moved for example.
“Everyone then heads out, even the colleagues in the office and ‘push iron’. This
is very unifying,” he says.
Mechanic and process specialist in one
Matthias Schulz is celebrating his 20th
anniversary with Lufthansa Technik this
year – eleven years of which have been
spent as a mechanic and five years in layover logistics. “I have grown up here,” he
says as he surveys the maintenance hangar.
Having trained as an aircraft mechanic,
Matthias Schulz worked for six years on
the fuselage and in the aircraft cabin, for
three years on the tanker conversion of the
Multi-Role Transport Tanker (MRTT) for the
Special Air Mission Wing of the German
Air Force and then spent two years as a
system technician.
A stint of lean training program brought
him to project work. Having collaborated
on several projects, he was finally appoint-
ed as manager of GSE resources in VIP
Jet Maintenance. For him this is the ideal
combination of the two worlds. “I have one
foot in production and one in administration,” he says. “Thanks to my experience
with aircraft, I feel that I can do a lot more
to help my colleagues. I can express what
they need. And therefore ensure on a daily
basis that the colleagues can work more
efficiently in the hangar.” Not only that but
he knows practically everyone working in
the hangars and offices.
Vision for the future:
“self-managing” equipment
Matthias Schulz is presently working in a
project on creating “self-managing” equipment. This would involve location services
for the equipment and a planning platform.
“The potential here is enormous,” he says.
“The customer ultimately does not pay us
to perform searches, which is why we also
should not waste any time doing so.” The
difficulties locating equipment are not
hard to imagine, considering for example
84 mobile ladders on an apron of some
1.4 kilometers in length. A knowledge
database is to be developed in order to
gather and pass on experiences – for
example that an extension cable is also
usually required for a specific equipment
part and should be provided as well.
“We have developed into a service unit
as a result of the reorganization – and we
will continue to develop,” says Matthias
Schulz with satisfaction. And that’s not the
end to the possibilities for him. “We also
see enormous potential in our model for
other areas within Lufthansa Technik.”
Initial inquiries are already underway.
22 | Corporate Sales
In the run-up to MRO Europe, the region’s leading conference for the
maintenance, repair and overhaul industry, Connection talked to Robert Gaag,
Senior Vice President Corporate Sales EUMEA (Europe, Middle East, Africa),
about how Lufthansa Technik is meeting the challenges facing the industry
in Europe today.
Corporate Sales | 23
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What’s your view of the current situation
in the MRO industry in Europe?
Robert Gaag: At the moment I see stronger consolidation than ever before; the
major airline groups in Europe are focusing very much on flying. We observe a
readiness to outsource tasks such as
maintenance and focus on few in-house
maintenance activities for the airline’s own
fleet. At the same time, the low-cost carriers are becoming even stronger in the
European airline market.
Lufthansa Technik plays a substantial role
as one of the prime MRO providers in that
segment, Wizz Air is a longstanding partner
of Lufthansa Technik with all kind of maintenance services. Another example is
easyJet, for whom we just started a maintenance hangar operation at London Gatwick. We want to grow our services with
these successful airlines and improve our
footprint in the MRO market. What’s also
been clear over the last six to twelve
months, in my view, is a more agressive
approach to the MRO market in Europe by
the OEMs. That’s not new in some areas,
such as engines, but the airframe manufacturers in particular are very present
nowadays as well, to a degree we didn’t
observe before.
Lufthansa has put its first A320neo into
operation. How is Lufthansa Technik
positioned for the introduction of this
aircraft and other new types?
From what I see, the introduction of the
A320neo was a bit bumpy in the beginning,
but is now going quite smoothly. We still
have a dedicated team working on this
aircraft. The aircraft is flying on selected
routes only to babysit the fleet introduction.
We have received our third aircraft midAugust with some engine software modifications implemented that will help to bring
the aircraft back on track as far as operability is concerned.
For many of our component support customers, who already operate A320s, it’s
pretty much “just another A320”, and the
introduction as far as our component support is seamless. Preparations for the entry
into service of the A350 at Lufthansa are
very smooth. Just as with the “neo”, we
already have customers for the A350 for
whom we provide extensive component
support, APU and line maintenance services,
for instance. We’re well prepared for the
A350 operations; after all, we have been
active partner to Airbus in the A350 flight
test program and we’ve demonstrated our
competence to introduce new aircraft
types repeatedly in recent years, most
recently with types such as the A380 and
the 747-8.
What particular focus does
Lufthansa Technik have right now
with regard to its customers?
Well, we are of course permanently seeking ways to reduce cost in what we do for
our customers. In a dedicated program we
are trying to reduce for example overhead
cost significantly. All product divisions are
working on their own efficiency programs
and thus cost position in general. In this
context, our strategic network agreement
with Pratt & Whitney is very important:
Lufthansa Technik is becoming a key
member of the Pratt & Whitney Geared
Turbofan (GTF) engine MRO network and
will offer the MRO services on PW1100GJM and PW1500G engines.
What are the other focal points?
Another spotlight is always on performance,
especially with regards to turnaround
times. In the engine shop, for instance,
that wasn’t always as good as we wanted
it to be. We are dependent on certain
suppliers – as is often the case with the
OEMs themselves – so we’re working on
solutions that safeguard sourcing and the
supply chain for our customers and thus
reduce turnaround time. P
24 | Corporate Sales
What role in that
process is played by
innovation?
Innovation is the third
issue alongside cost-cutting and performance. As Lufthansa Technik, we’re making a particular effort to be right out in front
of the crowd in exploiting the potential of the
major topics digitalization, MRO 4.0 and
Big Data management. There are many
ideas, but some of them are so revolutionary that they’ll take some time to be
approved in an industry as strongly regulated as aviation. One example with that kind
of potential is Augmented Reality in maintenance. I also think we could make big
efficiency gains with digital documentation.
A third innovation topic is predictive
maintenance: The new aircraft types generate a lot of data. The intensive use of
these data has the potential to improve
performance and service levels. Many
people talk about all this for a while. Now it
is time to deliver. We have a couple of
ideas that we identified and will present at
the MRO Europe.
What customer demands
loom large at the moment?
Right now, we’re seeing a strong demand
for cabin upgrades and modifications, both
for short-range and long-range fleets.
Generally, these requests are driven by the
need for more seats to improve the earning
capacity of the asset or better passenger
comfort with improved cabin layouts. Connectivity, which is already nearly mandatory
on long-haul flights, is penetrating the
short-haul market in Europe as well. Here,
Lufthansa Technik is already out in front
with the corresponding type certificates for
Ka-band installations, some key partnerships and is well prepared for installations.
Are there changes in customer
orientation at Lufthansa Technik
at the moment?
Fundamentally – and this applies not just
to Europe – we want to get to a point with
our customers where we integrate their
flight operations more strongly with our
maintenance activities. We want to find out
where we can create the best value for our
customers by docking on with our processes to their processes, whether it is line
maintenance, warehousing, logistics or
anything else. What are their pain points?
How can we use the data lake of our
customers’ operations to help them, both
in their flight operations and in their
maintenance operations? We can use our
engineering know-how to try to generate
added value, longer on-wing times, better
dispatch reliability and lower costs for our
customers.
our know-how, our market position and
the innovative, creative mix of competences. These drive us to find repair solutions
that help prevent material consumptions
for aircraft, engines or components.
I’m convinced that manufacturers also
want a partner with a sound financial
stability. We have a good reputation here,
too, along with our know-how. We have a
very stable structure firmly embedded in
the Lufthansa Group and because of that,
we may even be attractive as a risk-sharing partner.
How is your cooperation with
manufacturers and competitors?
I call this “compete and collaborate”.
What’s behind this is the fact that we at
Lufthansa Technik have changed our strategy over the last few years. We work in
selected partnerships with the OEMs now
much more than we used to do in the
past. We choose them as partners very
consciously and in isolation for specific
topics. One example is Honeywell, which
is now a cooperation partner for component and APU services on the A350, but
remains a competitor in other product
segments. Similar partnerships in different
setups from loose cooperations to 50/50
joint ventures are in place with the engine
OEMs.
Beyond the OEMs, we also cooperate in a
targeted fashion with MRO competitors
when it makes sense. One example is our
work with Air France Industries in our joint
venture Spairliners. This cooperation is
focused on component support for the
A380 and the E-Jet aircraft. These markets
are just too small to address it by ourselves. So we cooperate. In other respects,
we compete with each other strongly.
This focused teamwork with specific partners creates the efficiency gains we need
in this industry.
Do you have a current example of that?
Yes, our Engine Services again. It’s always
been our goal to avoid shop visits for
engines and to keep them in operation
longer by our mobile repair teams on wing
or on site at the customer’s facility. That
saves operators a great deal of money
over the life cycle of the engine. This
insight is increasingly spreading throughout the community of engine manufacturers as well to reduce their cost for Powerby-the-Hour (PBH) contracts. This is why
we have been selected globally as the
principal provider of mobile engine
maintenance services for the V2500,
PW1100G-JM, PW1500G and PW1900G
engines for Pratt & Whitney.
And how do the OEMs
regard Lufthansa Technik?
Sometimes we are surprised by what a
good reputation we seem to have among
the OEMs. I think it shows that they see
Lufthansa Technik’s strengths in terms of
About 40 percent of the world’s
fleets consist of leased aircraft.
What trends and opportunities
do you see for this customer group?
According to some estimates, the share
could even grow up to 50 percent in the
medium term. Today, aircraft lessors
function as asset managers; they buy, sell
and lease aircraft. But beyond that, I can
imagine them joining forces with an MRO
like Lufthansa Technik to use the Big Data
management in aircraft maintenance to
optimize life cycle costs. Together, we
could create complete solutions, including
MRO, that reduce costs across leasing
periods over the aircraft’s entire life cycle,
ease transitions, and create genuine added
value in the industry. And I firmly believe
the advent of digitalization offers us better
opportunities to do that than ever before.
VIP & Special Mission Aircraft Services | 25
Local VIP services at a global hub
DC Aviation Group and Lufthansa Technik jointly offer VIP aircraft maintenance and
FBO (fixed-base operator) services at Al Maktoum International Airport in Dubai.
Michael Kuhn, CEO of DC Aviation, and Walter
Heerdt, Senior Vice President VIP & Special Mission
Aircraft Services of Lufthansa Technik, sealed the
cooperation of the two companies with a handshake.
D
C Aviation Group, one of the leading business jet operators in
Europe, and Lufthansa Technik are
offering their VIP customers a first-class
modular package of services at Al Maktoum International Airport (Dubai World
Central Airport). Since last September,
customers benefit from the combined
expertise of two leading companies which
represent the “Made in Germany” pledge
to quality.
Customer benefits
Efficient – Local maintenance
services provided in Dubai or by a mobile team at the customer’s location – no ferry flights needed
Convenient – Integrated services, including passenger and aircraft handling, parking and maintenance
Comprehensive – Coverage of entire fleets from small business jets to large widebody aircraft
Modular – Additional services available from a single source and closely coordinated with the local team
Flexible – In case of unforeseen
findings, access to a wealth of experience through the extensive network
The local and integrated maintenance
services for Dubai and the Middle East
region will be provided in the hangar and
VIP facilities of DC Aviation Al-Futtaim
LLC, a joint venture of DC Aviation and the
Al-Futtaim Group. The central location at
the Dubai hub gives customers access to
an array of services close to their doorstep
and avoids costly and time-consuming
ferry flights.
The comprehensive service portfolio is
designed to meet the needs of VIP customers at all times in an expeditious, professional and cost-efficient manner. This
includes regular checks and maintenance
services as well as unplanned repairs, for
example in the case of an AOG (Aircraft
on Ground) situation. The two companies
also offer services for aircraft cabins,
including small modifications. Moreover,
they plan a mobile aircraft and cabin service to serve the region.
square meters have already been finalized,
with completion scheduled for summer
2017. An experienced and highly qualified
team of engineers and mechanics ensures
cost efficiency and high quality.
The portfolio is rounded off by extensive
FBO services for ground operations at the
airport, such as fueling, catering for passengers and pilots, and transport services.
A luxuriously equipped terminal with 1,300
square meters of space is available for this
purpose. Together with around-the-clock
facilities for entry procedures and customs
clearance, the FBO services guarantee
seamless support of VIP customers and a
comfortable and enjoyable travel experience
at all times.
A second hangar is planned
For Airbus A320 and
Boeing 737 aircraft and larger:
Lufthansa Technik
Phone +971-4-405-7550
More info about
lht_dxb@lht.dlh.de
The maintenance and parking hangar
extends over 5,700 square meters of floor
space and accommodates business jets
up to the size of an Airbus A320 or Boeing
737. Plans for a second hangar of 6,900
For business jets:
DC Aviation Group
Phone +971-4-870-1800
sales@dc-aviation.ae
DC Aviation and
the cooperation
26 | Innovation and technology
vation b
ans
ni
f
th
k
Lu
Cabin pressure test made easy
no
y
In
a Te c
h
Finding leaks in the pressure vessel of an aircraft fuselage can be a tedious task, as this
usually requires the activation of the aircraft’s pressurization system. Now Lufthansa Technik
has developed a system that reduces the complexities of the job. Other work inside and
outside of the cabin can be continued.
W
hen there’s whistling in the aircraft cabin, it does not necessarily mean that there is a goodhumored individual sitting next to you.
Even the smallest air leaks at windows and
doors can create unusual noises in the
pressurized cabin of a commercial aircraft.
Such leaks are difficult to find on the
ground, however, without the pressure difference that exists in flight. Currently the
seals at windows and doors are checked
for leaks by means of visual inspection
and a simulated cabin pressure test, with
the seals being replaced afterwards if necessary. This is a very time-consuming and
personnel-intensive process that allows no
other work to be carried out in the cabin.
This situation is now set to change, however, with the Vacuum Leak Check developed by Lufthansa Technik.
Mobile vacuum system
After the suction system creating the necessary
pressure differential has been installed, leak detectors are used to locate the noise.
The Vacuum Leak Check is a mobile vacuum system which simulates maximum
in-flight pressure differences of an aircraft
on the ground. Windows and doors can
be checked and any leaks pinpointed precisely. The main advantage of the system:
The procedure will replace the existing
time-consuming process of activating the
cabin pressurization system. The fuselage
structure is not exposed to additional
loads and other work on the aircraft can
be carried out at the same time.
The technology used for the test procedure bears a lot of resemblance to the vacuum bagging process used in manufacturing composite parts. First, the windows
and doors including the seals being examined are cleaned thoroughly and closed.
A special textile fiber (suction fleece) is
then overlaid from the outside followed by
an airtight latex film with hose fittings. Finally
the structure is fixed in place with adhesive
tape. After the entire area to be examined
is sealed airtight, vacuum hoses are fitted
and connected to a pneumatic driven
vacuum pump. The vacuum can now be
generated and leaks localized precisely in
the interior of the cabin by means of a
standard leak detector.
Less work, shorter ground times
In addition to the features mentioned
above, the vacuum procedure offers further benefits. Error sources are excluded
and process times reduced significantly,
leading to drastically shortened ground
times of the affected aircraft. Moreover,
less working time is needed and therefore
costs reduced as only two instead of four
employees are required to carry out the
work on site. The test equipment is stowed
in a practical box so that the quick and
simple vacuum procedure can be used
flexibly anywhere for selective identification
and resolution of errors in the framework
of troubleshooting.
Stefan Mehler
Phone +49-69-696-90680
stefan.mehler@lht.dlh.de
com/en/vacuumtool
Events and exhibitions | 27
Meet us at...
Ready for production
27 – 29 September 2016 | Singapore
MRO Asia-Pacific
The innovative VIP seating solution »chair« developed by Lufthansa
Technik has received its ETSO (European Technical Standard
Order) certification. INAIRVATION, Lufthansa Technik’s joint
venture with F/LIST, will soon commence the production of »chair«.
www.lufthansatechnik.com/chair
MRO Asia-Pacific is the largest conference
and exhibition in the region dedicated
to the aircraft Maintenance, Repair and
Overhaul (MRO) market.
28 Sept. – 1 October 2016 | Monaco
Monaco Yacht Show
The Monaco Yacht Show (MYS) is the
place to visit and purchase extraordinary
one-off superyachts built by the world’s
most respectful shipyards. 40 new
launches are unveiled in world premiere
at every edition. Lufthansa Technik will be
present with its own booth, demonstrating
its competence in VIP aircraft completion
and VIP cabin upgrades.
18 – 20 October 2016 | Amsterdam
MRO Europe
T
he European Aviation Safety Agency
(EASA) has granted two European
Technical Standard Orders (ETSO)
for the »chair« family, the new VIP seating
solution of Lufthansa Technik. The certification process allows Lufthansa Technik to
validate changes to »chair« without intensive re-testing. As the EASA testing was
passed with maximum dynamic load cases,
changes can be classified as minor deviations under the umbrella of the granted
ETSO. With this approval, the »chair« VIP
aircraft seat is now ready for production.
Production and sales partner
The product family »chair« can be ordered
now. Lufthansa Technik has selected
INAIRVATION, its joint venture with F/LIST,
to coordinate production and sales. This
approach combines the outstanding core
competencies of the two shareholders.
Lufthansa Technik’s Original Equipment
Innovation (OEI) Division in Hamburg,
Germany is responsible for all airworthiness
requirements and the final certification,
whereas F/LIST takes care of the production
of the skeleton and all rigid surfaces at its
site in Thomasberg, Austria.
Oliver Thomaschewski, Head of Seating
and Structures at OEI, said: “In order to find
an optimum of craftsmanship, manufacturing
experience and cost-efficiency we established the Lufthansa Technik and F/LIST
partnership as the perfect solution. That is
why »chair« is offered by INAIRVATION.”
Unlimited design possibilities
The VIP seating solution »chair« is based on
an innovative pedestal design with a mounted baseline core structure. The overall look
and feel can be configured, shape, upholstery and padding can be selected to allow
for an uncompromised interior design under
one certification.
The customizable »chair« skeleton is a
perfect backbone for any advanced aesthetic design. For upholstery, the customer
may choose its own favorite supplier or rely
on the experienced INAIRVATION partner
Boxmark. With several bids submitted
INAIRVATION is expecting first orders within
the next weeks.
Dr. Philip von Schroeter
Phone +49-40-5070-61685
philip.vonschroeter@lht.dlh.de
At MRO Europe the latest standards for
productivity and aerospace technology
are presented. In addition to networking,
MRO Europe presents opportunities with
other service providers and aerospace
companies. Lufthansa Technik will participate with its own booth and two speakers
at the conference running in parallel.
19 – 21 October 2016 | Hunter Valley
RAAA Convention
The Regional Aviation Association of Australia (RAAA) Convention is highly regarded as a premier annual aviation event.
CASA, the government and other regulatory bodies are well represented and contribute significantly to the program, which
is open to members and non-members.
Lufthansa Technik AERO Alzey will be
present at this event.
Follow this link to find
out more about Lufthansa
Technik’s participation and
presentations at upcoming
fairs and conferences.
lufthansa-technik.com/events
28 | Products and services
Airbus
World of services
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300/A310
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
GE CF6-80C2
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
• Aircraft Leasing & Trading Support (ALTS®)
A318
A300
A319
A318
Single Services
Single Services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Special Mission Aircraft Services
A320/neo
A319
A321
A320neo
H otl i ne
A321
49
- 4 0 - 5 0 70
Hotline
24/7
k
AOG des
308
Please follow this link for the complete MRO service portfolio and more
details about Lufthansa Technik’s
solutions for fleets of any size.
www.lufthansa-technik.com/services
A330
-4
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
+
Special Services
Lufthansa Technik offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Logistics and training
• AOG services
• Surface treatment
Original Equipment Innovation (OEI)
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin management & IFE systems
• Aircraft and cabin equipment
• Connectivity
• Patient transport solutions
Airbus
A300/A310
A340
A330
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Completion
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A320/neo
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Completion
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
Completion
A350
A340-300
Airbus A350
Line Maintenance,
Component Services,
Engine Services:
Trent XWB
A380
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Completion
Products and services | 29
Boeing
737 CL/NG
Regionals
Boeing 737 CL/NG
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3, CFM56-7B
Completion
737 MAX
737NG/MAX
Boeing 737 MAX
Q-Series
Bombardier Q400
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Q-Series
CRJ
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Component Services
Further services
in preparation
CRJ 700
747
737MAX
757
747-8
Boeing 747
Line Maintenance
Base Maintenance
Component Services
Engine Services: JT9D,
PW4000, CF6-80C2
Completion
ERJ/E-Jets
ERJ 190
Embraer
135/145, 170/175, 190/195
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
Completion
757
767
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94, CF6-80C2
Completion
767
777
Boeing 777-9X
vorläufige Zeichnung
777
777X
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
Completion
ACJ
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Completion
Boeing 777X
Boeing Business Jet
in preparation
Airbus Corporate Jetliner Line Maintenance
BBJ
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Completion
Bombardier
Challenger, Learjet,
Global Express.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
*schedule to be defined
787
MD-11
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2, PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Challenger Family
Embraer
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Senior Vice President
Corporate Sales
EUMEA
Corporate Sales
Americas
Robert Gaag
p +49-40-5070-68406
sales.eumea@lht.dlh.de
Frank Berweger
p +1-305-379-1222
sales.americas@lht.dlh.de
Let’s talk about solutions
Vice President
Corporate Sales
Eastern Europe
and CIS
Dmitri Zaitsev
p+49-40-5070-5404
dmitri.zaitsev@lht.dlh.de
Vice President
Corporate Sales
USA and Canada
Vice President
Corporate Sales
Europe
Sahib Ajjam
p+1-305-677-5199
sahib.ajjam@lht.dlh.de
Georgios Ouzounidis
p+49-40-5070-5295
georgios.ouzounidis@lht.dlh.de
Vice President
Corporate Sales
Middle East and Africa
Vice President
Corporate Sales
Latin America
and Caribbean
www.lufthansatechnik.com/sales
Richard Haas
p+49-40-5070-3053
richard.haas@lht.dlh.de
Jörg Femerling
p +1-305-379-2604
joerg.femerling@lht.dlh.de
Americas
Europe, Middle East and Africa
Canada
Dan Hepworth
p +1-514-245-0143
daniel.hepworth@
lht.dlh.de
BeNeLux
Rudi Preud’homme
p +32-2-752-8690
rudi.preudhomme@
lht.dlh.de
Dubai
Chile
Italy
Emanuela Marabese
p +39-02-58571483
emanuela.marabese@
lht.dlh.de
Turkey
Carlos Sotomayor
p +56-2-2573-7770
carlos.sotomayor@
lht.dlh.de
Ziad Al Hazmi
p +971-4-4057-557
ziad.al-hazmi@lht.
dlh.de
Fulya Türköz
p +90-212-465 55 57
fulya.tuerkoez@
lht.dlh.de
Contacts | 31
Corporate Sales
Asia Pacific
Gerald Steinhoff
p +65-6733-5539
sales.asia@lht.dlh.de
Vice President
Corporate Sales
VIP & Special Mission
Vice President
Corporate Sales
Lessors & Banks
Line Maintenance
Worldwide
Wieland Timm
p +49-40-5070-2548
wieland.timm@lht.dlh.de
Andreas Kehl
p +49-40-5070-4780
andreas.kehl@lht.dlh.de
Michael Struck
p +49-69-696-69660
linemaint.agrmts@lht.dlh.de
Affiliates & Corporations
Lufthansa Technik
AERO Alzey
Phone+49-6731-497-0
Fax +49-6731-497-197
sales@lhaero.com
www.lhaero.com
Lufthansa Technik
Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
sales.bruub@lht.dlh.de
www.lufthansa-technik.com/
brussels
Vice President
Corporate Sales
North East Asia
Benjamin Scheidel
p+852-2846-6370
benjamin.scheidel@lht.dlh.de
Lufthansa Technik
Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
sales@lhtb.hu
www.lht-budapest.com
Lufthansa Technik
Component Services
Phone +1-954-440-7014
Fax +1-954-302-3925
sales@ltcs.aero
www.lht-componentservices.com
Lufthansa Technik
Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
sales@lht-intercoat.de
www.lht-intercoat.de
Vice President
Corporate Sales
South East Asia
and Australia
Zang Thio
p +65-6733-9081
zang.thio@lht.dlh.de
Lufthansa Technik
Landing Gear Services UK
Phone+44-20-8589-1941
Fax +44-20-8589-1901
sales@ltlgs.com
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax +49-40-5070-8667
sales@ltls.dlh.de
www.ltls.aero
Asia and Australia
Australia &
Pacific
China
Joseph Giarrusso
p +61-3-9551-9064
joseph.giarrusso@
lht.dlh.de
Steven Wang
p +86-10-6465-1593
steven.wang@
lht.dlh.de
India
Japan
Reshma Singh
p +91-11-2568-7713
reshma.singh@
lht-services-india.com
Hidenori Sato
p +81-45-309-2777
hidenori.sato@
lht.dlh.de
Lufthansa Technik
Maintenance International
Phone+49-69-696-141910
Fax +49-69-696-90942
robin.johansson@lht.dlh.de
com/ltmi
Lufthansa Technik
Malta
Phone+356-2560-4000
Fax +356-2560-4190
sales@ltm.com.mt
www.lht-malta.com
Lufthansa Technik
Middle East
Phone+971-4-299-4443
Fax +971-4-25176-55
lht_dxb@lht.dlh.de
lht-middle-east
Lufthansa Technik Milan
Phone+39-02-585714-24
Fax +39-02-748-64924
customersupport@lhtmilan.com
www.lht-milan.com
Lufthansa Technik
Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
sales@ltp.com.ph
www.lht-philippines.com
Lufthansa Technik
Puerto Rico
Phone +1-787-230-7700
info@lht-puertorico.com
www.lht-puertorico.com
Lufthansa Technik
Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
sales@lht-services-india.com
india
Lufthansa Technik Shannon
Phone +353-61-370-000
Fax +353-61-361-100
sales@sal.ie
lht-shannon
Lufthansa Technik Shenzhen
Phone+86-755-2777-5925
Fax +86-755-2750-0269
sales@lht-shenzhen.com
www.lht-shenzhen.com
Lufthansa Technik Sofia
Phone+359-2-4601-777
Fax +359-2-4601-251
sales@lht-sofia.com
www.lht-sofia.com
Lufthansa Technik
Turbine Shannon
Phone+353-61-365-512
Fax +353-61-360-513
sales@ltts.ie | www.ltts.ie
Lufthansa Technik
Vostok Services
Phone+7-495-981-5850
Fax +7-495-981-5852
ltvsdmeservice@lht.dlh.de
vostok
Lufthansa
Technical Training
Phone+49-69-696-2751
Fax +49-69-696-6384
sales@ltt.dlh.de | www.ltt.aero
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
sales@lbas.de | www.lbas.de
Lufthansa LEOS
Phone+49-69-696-8222
Fax +49-69-696-93888
sales@lufthansa-leos.com
www.lufthansa-leos.com
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
info@airfoil.com.my
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
sales@ameco.com.cn
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
sales@bizjet.com | www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax +1-818-765-5759
sales@hawker.com
www.hawker.com
Heico Aerospace
Phone +1-954-961-9800
Fax +1-954-987-7585
sales@heico.com | www.heico.com
IDAIR
Phone+49-40-5070-69416
Fax +49-40-5070-64144
sales@idair.aero | www.idair.aero
INAIRVATION
Phone +43-2644-21111
contact@inairvation.aero
www.inairvation.aero
lumics
Phone+49-40-5070-61361
info@lumics-consulting.de
www.lumics-consulting.de
N3 Engine Overhaul Services
Phone+49-3628-5811-0
Fax +49-3628-5811-8240
sales@n3eos.com
www.n3eos.com
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
info@spairliners.com
www.spairliners.com
Every innovation
starts with a new direction.
Lufthansa Technik has a tradition of forging new
paths. Innovation is our daily motivation. Thanks
to creative engineering work and cutting-edge
research facilities, we constantly set new standards.
We develop new aviation technologies, cabin
products, and servicing processes in addition to
the ongoing further development of our maintenance, repair, and overhaul procedures, and can
guarantee technological excellence through our
pursuit of the highest quality and safety standards.
Lufthansa Technik AG, marketing.sales@lht.dlh.de
Call us: +49-40-5070-5553
www.lufthansa-technik.com/research-innovation

PDF, 5 MB - Lufthansa Technik AG

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