Welcome to Kilroy Calabasas Park Centre`s Tenant Handbook

Transcription

Welcome to Kilroy Calabasas Park Centre's Tenant Handbook
© 2006 Red Hand, L.L.C. and The Electronic Tenant Handbook. All rights reserved. sv.2
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Kilroy Calabasas Park Centre's Tenant Handbook:Welcome
• Welcome • About Kilroy & Calabasas Park Centre • Operating Instructions
The tenant information provided in this Electronic Tenant® Handbook is meant to provide you
with a better understanding of Calabasas Park Centre and to facilitate your company’s
operations. There is a great deal of information contained within this handbook; take the time to
familiarize yourself with this handbook and it will become a valuable resource for you and your
company. Please note that the Building Management Office is available to help in any way
possible. Your first call for any problem or question can always be directed to the Building
Management Office, and we will assist you from there.
Every attempt has been made to provide current and accurate information in this handbook,
but it is possible that some items will change over time. The Building Management Office will
promptly notify you of any such changes. Please feel free to contact the Building Management
Office with any questions you may have. We are here to serve you.
Welcome to Calabasas Park Centre premier Kilroy property.
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Kilroy Calabasas Park Centre's Tenant Handbook:About Kilroy & Calabasas Park Centre
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Kilroy Realty Corporation (KRC) has for more than 55 years owned, operated, developed,
and acquired Class A suburban office and industrial real estate, primarily in Southern
California. Founded in 1947 by John Kilroy Sr., the company’s chairman, KRC today focuses
its operations in several of Southern California’s most promising suburban sub-markets, where
robust local economies, an attractive quality of life, and strong barriers to entry provide
strategic advantages to long-term real estate investment.
Since January 1997, KRC has operated as a publicly traded, self-administered, and selfmanaged real estate investment trust. The company’s stabilized portfolio of operating
properties at June 30, 2006 totaled 85 office buildings and 46 industrial buildings,
encompassing in the aggregate approximately 7.8 million and 4.4 million rentable square feet,
respectively.
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An experienced developer of commercial real estate in Southern California for more than half a
century, KRC conceived and developed the majority of the properties in its current portfolio and
maintains an active development program. In recent years, the company has established a
substantial development pipeline in its target suburban sub-markets of Southern California.
During the period 2003 to 2005, KRC developed, redeveloped and stabilized 10 office
properties encompassing approximately 1.2 million rentable square feet at an estimated
investment of approximately $270 million. The company currently has six properties under
development or redevelopment in Los Angeles and San Diego counties, and 55 acres of
undeveloped land that can support future development of approximately 1.5 million square feet.
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Kilroy Calabasas Park Centre's Tenant Handbook:Operating Instructions
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Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional Internet
site. It’s as simple as pointing and clicking. The main page features a Table of Contents that
provides links to each Chapter. Upon entering a Chapter, you will find links to the specific
information provided in that chapter’s Sub-Sections. You may return to the Table of Contents
or Chapter Overview at any time by clicking the clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms section and
Search engine. In order to take advantage of these useful features, you must have Adobe
Acrobat Reader installed on your computer. This software is free and easy to use, and can be
obtained by clicking here.
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Kilroy Calabasas Park Centre's Tenant Handbook:Operating Instructions
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Updates
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to
periodically check for updates and new information. In order to keep you abreast of your
property’s operations, we have included a monthly Building Calendar and Announcement
Board. Here, you will find information regarding scheduled maintenance and events taking
place at the property. If you are having trouble accessing the Electronic Tenant® Handbook or
need assistance, please e-mail or call the Management Office.
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Kilroy Calabasas Park Centre's Tenant Handbook:Chapter Overview
• Accounting • Building Management • Holidays • Leasing • Hours of Operation • Security
Accounting: This section provides information regarding rental remittance.
Building Management: This section provides contact information for building operations
personnel.
Holidays: This section provides a list of holidays observed at Kilroy Calabasas Park Centre.
Leasing: This section provides contact information for the leasing agents of Kilroy Calabasas
Park Centre.
Hours of Operation: This section outlines the building's hours of operation.
Security: This section provides contact information for the security personnel at Kilroy
Calabasas Park Centre.
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Kilroy Calabasas Park Centre's Tenant Handbook:Accounting
Invoices for Basic Rent will be sent the first of each month as a courtesy along with overstandard service charges. However, Basic Rent is payable and due in equal monthly
installments on the first day of each month in accordance with the terms of the lease.
Tenant payments for rent and over-standard services should be mailed directly to:
Kilroy Realty, LP
12200 W. Olympic Boulevard
Suite 200
Los Angeles, CA 90064
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Kilroy Calabasas Park Centre's Tenant Handbook:Building Management
The building is owned and managed by Kilroy Realty Corporation. The Building Management
Office is located at 23975 Park Sorrento, Suite 360, Calabasas, CA 91302. The office is open
from 8:00 AM to 5:00 PM Monday through Friday.
Phone: (818) 591-9451
Fax: (818) 591-9070
The following personnel are available to address your needs:
Title
Asset Manager
Property
Coordinator
Name
Phone Number E-Mail
Jenifer Paquette (818) 591-9451 jpaquette@kilroyrealty.com
Andrea
Laurentis
(818) 591-9451 alaurentis@kilroyrealty.com
After Hours Service
24-Hour Answering Service: 818-593-6804
Police/Fire Ambulance: 9-1-1
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Kilroy Calabasas Park Centre's Tenant Handbook:Holidays
The buildings are closed on the following holidays:
New Year’s Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
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Kilroy Calabasas Park Centre's Tenant Handbook:Leasing
Please contact the Building Management Office for questions regarding leasing at (818) 5919451.
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Kilroy Calabasas Park Centre's Tenant Handbook:Hours of Operation
The Building’s lobby doors are open according to the following schedule:
24025 Park Sorrento:
7:00AM to 6:00PM Monday through Friday, closed on Saturday and Sunday
23975 Park Sorrento:
7:00AM to 6:00PM on Monday, 7:00AM to 9:00PM Tuesday through Friday, 9:00AM to 8:30PM
on Saturday, and 10:00AM to 6:00PM on Sunday.
Anyone requiring access at times other than those stated above must have a security access
card.
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Kilroy Calabasas Park Centre's Tenant Handbook:Security
For your safety, and to maintain the integrity of your property, Calabasas Park Centre provides
security patrol service Monday - Thursday from 8:00 a.m. - 5:00 p.m., Friday from 8:00 a.m. 11:00 p.m., Saturday from 9:00 a.m. - 11:00 p.m. and Sunday from 10:00 a.m. - 6:00 p.m. After
hours, an access card will be required to enter the Building, as well as the elevators in the
23975 building.
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• After Hours Access • Building Access • General Office Security • Lost and Found • Solicitation
After Hours Access: This section provides information regarding after hours access to Kilroy
Building Access: This section provides information regarding general building access at
Kilroy Calabasas Park Centre.
General Office Security: This section provides important security tips.
Lost and Found: This section provides information regarding the lost and found policy of the
building.
Solicitation: This section outlines the building’s policy on solicitation.
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Kilroy Calabasas Park Centre's Tenant Handbook:After Hours Access
Authorized personnel wishing to enter the building after hours must utilize their valid access
card for the lobby and elevators and have their own key for offices they wish to enter.
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Kilroy Calabasas Park Centre's Tenant Handbook:Building Access
A computerized card access system is provided for after standard operating hours access.
The passenger elevator and stairwells at the basement level contain a lockout feature that
prevents elevator access unless a valid access card is used.
The Office of the Building can provide access cards. A fee of $10.00 is required for the
replacement of lost cards.
Tenant’s Employees or Visitors wanting to enter the Building after standard operating hours
must gain access through the Card Key readers located adjacent to the lobby doors.
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Kilroy Calabasas Park Centre's Tenant Handbook:General Office Security
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Security Checklist
The following is a list of general office security suggestions, which are offered to you as an aid
in establishing your internal security procedures:
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Restrict office keys to those who actually need them.
Keep complete, up-to-date records of the distribution of all office keys.
Have adequate procedures for collecting keys prior to termination of employees.
Establish a rule that keys must not be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location
after opening cabinets.
Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
A responsible person is in charge of issuing all keys.
Store keys systematically in a secured wall cabinet of either your own design or from a
commercial key control system.
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Security Checklist (continued)
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Insist on identification from repairmen who come to work in your office.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone else
from entering.
Keep the police, fire department, and building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Management
immediately. If possible, make note of appearance, clothing, etc. in order to assist building
security in locating them.
Please be aware of strangers in your Tenant areas and halls. Quite often a question such as
“May I help you locate someone?” will be enough to deter a potential thief. Suspicious
encounters of this type should be reported to the Office of the Building immediately.
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Kilroy Calabasas Park Centre's Tenant Handbook:Lost and Found
Please contact the Management Office at (818) 591-9451 to claim items that have been lost or
found in the buildings.
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Kilroy Calabasas Park Centre's Tenant Handbook:Solicitation
Solicitation is not permitted. If someone is soliciting in your suite, then please notify the
Management Office at (818) 591-9451 and we will send appropriate personnel to escort them
off of the premises.
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• Bomb Threat • Civil Disturbance • Earthquake • Elevator Malfunction • Emergency Contacts
• Fire Emergency • Fire and Life Safety Systems • Flooding • Homeland Security • Medical Emergency
• Pandemic Preparedness • Power Failure • Severe Weather • Toxic Hazards
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Bomb Threat: This section provides tenants with procedures for handling a bomb threat.
Civil Disturbance: This section provides instructions on what to do should a riot occur.
Earthquake: This section provides instructions on what to do in the rare occurrence of an
earthquake.
Elevator Malfunction: This section provides instructions on what to do should an elevator
malfunction.
Emergency Contacts: This section provides information on who to call in case of an
emergency at Kilroy Calabasas Park Centre.
Fire Emergency: This section provides instruction on what to do if a fire occurs at Kilroy
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Kilroy Calabasas Park Centre's Tenant Handbook:Bomb Threat
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In the event of a bomb threat: Call 911. Report to the 911 operators the nature of the
emergency, along with your address, floor and suite number and the cross streets (Park
Sorrento and Parkway Calabasas), and follow the instructions given. Then notify the Building
Management Office at (818) 591-9451 or the 24 Hour Emergency Answering service at (818)
593-6804.
If You Receive a Bomb Threat by Phone:
1. Attract the attention of a co-worker discreetly and quietly while listening to the caller.
Have the co-worker call 911 and request that the call be traced.
2. Get as much information as possible from the caller about the location and type of
bomb, its detonation time and the reason for its placement. Ask about the bomb’s
appearance and who is placing it.
3. Ask the caller to repeat parts of the message and make notes of any clues that might
help police: Is the caller male or female? Adult? Juvenile? Is the voice educated or
coarse? Accented or otherwise distinguishable? Does the person seem angry, rational,
and deliberate? Make note of background noises.
4. Call the Police Bomb Squad. Dial 911. Describe in detail the information you received
on the phone.
5. Call Building Management. Dial (818) 591-9451. He or she will notify the chief building
engineer and other building staff.
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The decision whether to inform other building occupants of the threat or to order and
evacuation will be based on recommendations of local authorities and the judgment of senior
company officials.
Be prepared to assist authorities in search for the device BUT DO NOT TOUCH OR DISTURB
ANY SUSPICIOUS OBJECT.
Letter Bombs
Letter bombs are designed to travel safely but to explode when opened, triggered by either
mechanical (spring loaded) or electrical means. One common type of postal bomb consists of
2 to 5 ounces of plastic explosive with a pencil-shaped metal fuse pressed in its center.
Envelopes usually measure approximately 5-3/4” by 4” by 3/16” thick and weigh between 2 and
3 ounces.
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Letter Bombs (continued):
Some signs to look for:
1. Size. Is the letter unusually thick?
2. Weight. Is it heavy? An effective letter bomb will weigh over two ounces. Few first
class letters weigh as much.
3. Balance. Is it heavier on one end?
4. Feel. Is there any springiness in the sides of the letter? Does it flex, indicating it is filled
with folded paper, or is it stiff?
5. Appearance. Are there grease marks on the envelope or wrapping caused by sweating
of an explosive? Is the envelope sealed more tightly than usual or taped shut? Does it
bear an unusual style of writing?
6. Odor. Is there a smell of almonds or marzipan?
If you consider a parcel or letter suspect, DO NOT OPEN IT. Immediately inform the Police
Bomb Squad and notify Building Management.
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Kilroy Calabasas Park Centre's Tenant Handbook:Civil Disturbance
Should a riot or civil disturbance start outside the Building during normal business hours, the
security guards will immediately lock all entrances to the building. The police will be notified.
We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor
and the police will be summoned.
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Kilroy Calabasas Park Centre's Tenant Handbook:Earthquake
The most significant difference in preparing for a major earthquake versus a fire is that if a
catastrophic earthquake occurs we will probably not be able to rely on outside assistance from
paramedics, police and fire personnel. Make certain that your office is earthquake safe by
having an earthquake kit in your office that at least contains a first aid kit, bottled water, a
transistor radio and flashlights with extra batteries, and heavy gloves in case of broken glass.
Women should have a pair of rubber-soled shoes on hand.
Reduce non-structural hazards by securing top-heavy objects, i.e. bookcases, filing cabinets,
etc. Remove all heavy objects from high shelves and secure cleaning liquids and other
chemicals on shelves to prevent spillage. Also have a plan for reuniting with your family to
reduce your worry and make sure they know what to do. (Refer to your Suite/Floor Warden
Manual for more safety tips.) The most important thing to remember is to stay calm and not
panic.
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Kilroy Calabasas Park Centre's Tenant Handbook:Elevator Malfunction
The passenger elevators are inspected and professionally maintained by a specialized
maintenance firm. Should the elevator stop while you are in it, be assured that you are safe.
Use the emergency button to summon help, and then communicate via the emergency phone
in the elevator.
Elevator equipment and performance are monitored during regular business hours. Should you
at any time experience any irregularity or difficulty with elevator service, please report it
immediately to the Building Management Office or the 24 Hour Answering Service number.
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Kilroy Calabasas Park Centre's Tenant Handbook:Emergency Contacts
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All Emergencies
Building Management Office
Building Security/After Hours Emergencies
Fire Department (non Emergency)
Police Department (non Emergency)
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911
(818) 591-9541
(818) 593-6804
(818) 880-4411
(818) 878-1808
Local Hospitals
Kaiser Foundation Hospital
5601 De Soto Avenue
(818) 719-2000
Woodland Hills Urgent Care
22600 Ventura Boulevard, #101
(818) 225-1255
Motion Picture & TV Fund
23388 Mulholland Drive
(818) 876-1888
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Call 911 and request an ambulance. Report to the 911 operator the nature of the emergency,
along with your address, floor and suite number and the cross streets (Park Sorrento and
Parkway Calabasas). Then notify the Building Management Office at (818) 591-9541 or the 24
Hour Emergency Answering service at (818) 593-6804.
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Kilroy Calabasas Park Centre's Tenant Handbook:Fire Emergency
Call 911. The Los Angeles Fire Code requires all fires or smoke to be reported as it is
discovered. When calling 911, report your address, floor, suite number and the cross streets
(Park Sorrento and Parkway Calabasas), and explain what the problem is (i.e. fire or smoke).
If You Hear the Fire Alarm:
1. Remain calm.
2. Close doors but do not lock them. Take only essential belongings with you.
3. Follow instructions of your Suite or Floor Warden. You may be asked to inspect the area
or help others.
4. Feel doors before opening them. Do not open any doors that are hot to the touch.
5. Proceed down the stairs to exit the building. Keep to the right on the stairs to avoid
firefighters who will be coming up the stairs on their right.
6. If the suite or hallway begins to fill with smoke, get down low and crawl to the nearest
exit.
7. Do not use the elevators.
8. If you are disabled, await help from your assigned Aid or wait near the stairwell doors.
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Kilroy Calabasas Park Centre's Tenant Handbook:Fire and Life Safety Systems
The Fire/Life Safety System uses computerized equipment that meets or exceeds all code
requirements. It includes systems for smoke and heat detection, manual fire alarm pull
stations and firemen’s phone jacks. In the event of a fire alarm, the main bell will ring and the
elevators will be recalled to the first floor. The project is also protected by an automatic
sprinkler system.
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Kilroy Calabasas Park Centre's Tenant Handbook:Flooding
In the event of a flood that may cause damage to tenant property or affect the normal operation
of the building, designated tenant representatives will be contacted by Building Management
personnel, regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second
priority is to discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will
need to contact their insurance carrier for any damage to their property.
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Kilroy Calabasas Park Centre's Tenant Handbook:Homeland Security
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Kilroy recommends that each Tenant have an emergency action plan in place to help their
employees prepare for and react quickly to a regional emergency, including terrorist attacks.
Click on the links below to access a variety of resources that aid in preparing for a regional
emergency.
California Office of Emergency Services
http://www.oes.ca.gov
Los Angeles Emergency Operations Organization
http://www.updatela.com
Department of Homeland Security
http://www.dhs.gov/dhspublic
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Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Local media outlets will provide important information during an emergency situation.
KNX 1070 AM: http://www.knx1070.com/
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KFWB 980 AM: http://www.kfwb.com/
KFI 640 AM: http://www.kfi640.com
The Los Angeles Times: http://www.latimes.com/
CBS2 Channel 2: http://www.cbs2.com/
NBC4 Channel 4: http://www.nbc4.tv
KABC7 Channel 7: http://www.abc7.com
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Kilroy Calabasas Park Centre's Tenant Handbook:Medical Emergency
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In the event that an accident or illness befalls one of your employees, or a visitor to your office
area, please:
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Call Emergency Services at 911.
Provide the Emergency Dispatcher with the following information:
❍ Your name
❍ Your Building’s name and address
❍ Your specific floor number, and the exact location of the emergency
❍ Any pertinent details of the accident or illness
Do not move the injured/ill person. Attempt to make them as comfortable as possible.
If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
Call the Management Office at (818) 591-9541. Inform management that you have
called 911 and briefly describe the nature of the emergency.
The emergency unit will be with you shortly and will administer all necessary medical
assistance.
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Determine, if possible:
❍ Name, address and age of injured/ill person
❍ The nature of the problem, as best you can surmise
❍ All known allergies and current medications taken by the individual
❍ A local doctor
The Management, Engineering and Security staff will do all we can to ensure the patient’s
comfort while awaiting the arrival of the medical rescue team. Although we assume no liability
for our assistance, we strongly encourage Tenants and employees to become familiar with
First Aid, as well as the contact information and protocol used to alert emergency services.
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Kilroy Calabasas Park Centre's Tenant Handbook:Pandemic Preparedness
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What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type
of influenza virus appears that people have not been exposed to before (or have not been
exposed to in a long time). The pandemic virus can cause serious illness because people do
not have immunity to the new virus. Pandemics are different from seasonal outbreaks of
influenza that we see every year. Seasonal influenza is caused by influenza virus types to
which people have already been exposed. Its impact on society is less severe than a
pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care
threats facing our country and the world. A pandemic will last much longer than most flu
outbreaks and may include "waves" of influenza activity that last 6-8 weeks separated by
months. The number of health care workers and first responders able to work may be reduced.
Public health officials will not know how severe a pandemic will be until it begins.
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Importance and Benefits of Being Prepared
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The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a
disaster will help bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States
has been working closely with other countries and the World Health Organization
(WHO) to strengthen systems to detect outbreaks of influenza that might cause a
pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to
prepare. All have roles in the event of a pandemic. Federal, state, tribal, and local
governments are developing, improving, and testing their plans for an influenza
pandemic. Businesses, schools, universities, and other faith-based and community
organizations are also preparing plans.
As you begin your individual or family planning, you may want to review your state's
planning efforts and those of your local public health and emergency preparedness
officials. State plans and other planning information can be found at www.pandemicflu.
gov/plan/checklists.html.
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Importance and Benefits of Being Prepared (continued)
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The Department of Health and Human Services (HHS) and other federal agencies are
providing funding, advice, and other support to your state. The federal government will
provide up-to-date information and guidance to the public if an influenza pandemic
unfolds.
Pandemic Flue Resources
There are many publicly available resources in place to help communities, companies, and
individuals plan for a possible pandemic flu outbreak. A few of the most useful sites are linked
below:
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Pandemicflu.gov
This is the official U.S. Government site for information on pandemic and avian
influenza. The material on this site is organized by topic for easy reference.
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Pandemic Flue Resources (continued)
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Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza.
They also have a hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in
English and Spanish, 24 hours a day, 7 days a week (TTY: 1-888-232-6348). Or, if you
prefer, questions can be e-mailed to inquiry@cdc.gov.
Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home
page and on Pandemicflu.gov as soon as it is completed. Also, for business-specific
questions, the DHS has created an e-mailbox—DHSPandemic@dhs.gov.
BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.
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The resources above will provide a lot of information, but we also encourage you to:
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Listen to local and national radio
Watch news reports on television
Read your newspaper and other sources of printed and Web-based information
Look for information on your local and state government Web sites
Consider talking to your local health care providers and public health officials.
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Kilroy Calabasas Park Centre's Tenant Handbook:Power Failure
If normal power fails, emergency batteries will automatically power the exit signs and the
egress lighting for approximately ninety (90) minutes.
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Kilroy Calabasas Park Centre's Tenant Handbook:Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes
conditions by two (2) classifications, a Watch or a Warning. This applies to the reporting of
severe thunderstorms, the approach of weather conditions favoring the formation of tornadoes,
a hurricane condition, a winter storm condition, etc. A Watch becomes effective when
atmospheric conditions are present that can produce the particular weather phenomenon. A
Warning means that the weather condition has been spotted and prompt action must be taken
to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above
weather reports will not be made by Building Management, but rather by each Tenant
Company. However, in the event these conditions do exist, the following guidelines should
adhered to:
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Move away from outside windows. If the windows in your offices are supplied with
blinds, close the blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large
expanses of glass and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
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Kilroy Calabasas Park Centre's Tenant Handbook:Toxic Hazards
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer
exposed. Call 9-1-1. Provide the building’s address, your floor and phone number, and also
what type of spill has occurred. Take appropriate action to contain the hazard; close doors
behind you, and always follow all safety procedures when working with toxic materials.
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• Additional Space Requirements • Building Signage and Directory • Cleaning • Deliveries • Elevators
• Engineering Services • Forms • HVAC • Lighting Maintenance • Mail Service • Maintenance Requests
| Next
Additional Space Requirements: This section provides information regarding what to do if a
tenant needs to request additional space.
Building Signage and Directory: This section provides information regarding building
signage and directory strips.
Cleaning: This section provides information on the janitorial services provided by Kilroy
Deliveries: This section provides policies and procedures for deliveries to and from Kilroy
Elevators: This section provides information regarding the elevators located at Kilroy
Engineering Services: This section provides information regarding the engineering services
offered at Kilroy Calabasas Park Centre.
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Kilroy Calabasas Park Centre's Tenant Handbook:Additional Space Requirements
Should your company have the need for additional space, please contact Building
Management at (818) 591-9451. We will be happy to provide any services that may assist in
your expansion efforts.
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Kilroy Calabasas Park Centre's Tenant Handbook:Building Signage and Directory
Except as otherwise provided in your lease, no sign, placard, picture, advertisement, name or
notice shall be inscribed, displayed, printed, or affixed on or to any part of the outside or inside
of the building or premises. The Building Management shall have the right to remove any such
sign without notice and at the Tenant’s expense. Only those signs that are approved by the
Building Management may be displayed in public view. All requests for directory listings
should be submitted in typewritten form on your letterhead to the Building Management Office
or the Building Engineer. Only the company’s name, as specified by the lease, will be placed
in the directory. Any changes or additions to directory or door signage will be at the Tenant’s
expense.
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Kilroy Calabasas Park Centre's Tenant Handbook:Cleaning
Janitorial services are provided nightly Monday through Friday except building holidays. The
services include dusting, emptying wastebaskets and vacuuming, etc. Special janitorial
requests can be arranged through the Building Management and will be charged at the current
market rate.
In all cases regarding unusual waste, common sense rules apply: Wet rubbish must be
properly stored and removed daily. Rubbish or discarded equipment must not be stored in
elevators, corridors or stairwells for even short periods of time. Doing so is a violation of fire
codes and building regulations.
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Kilroy Calabasas Park Centre's Tenant Handbook:Deliveries
Small deliveries not requiring carts or dollies may access the building lobby during standard
business hours, 8:00 AM to 6:00 PM, Monday through Friday. After hours scheduling must be
done in advance with the Building Management Office. All carts entering the project must have
soft rubber tires and rubber bumpers. Companies delivering large items such as furniture must
also lay down masonite to protect the marble flooring.
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Kilroy Calabasas Park Centre's Tenant Handbook:Elevators
23975 & 24025
The buildings are equipped with three passenger elevators. One of the elevators can be used
as a freight elevator. In the 239775 building, the elevators and secured after-hours and require
the use of a card key for access.
23925
The building is equipped with one passenger elevator.
The elevators are inspected and professionally maintained by a specialized maintenance firm.
Should the elevator stop while you are in it, be assured that you are safe. Use the emergency
button to summon help and to communicate via the emergency phone in the elevator.
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Kilroy Calabasas Park Centre's Tenant Handbook:Engineering Services
A staff of qualified engineers and maintenance personnel supervise building operations.
Please use the on-line AMMS system and maintenance services.
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Kilroy Calabasas Park Centre's Tenant Handbook:Forms
For your convenience, we have included downloadable and printable PDF document forms that
will expedite various building management service requests. Hard copies of all forms are
available from the Property Management Office as well. To view and print PDF files, you need
the Adobe Acrobat Reader software. If not already installed on your computer, it can be
obtained for free at www.adobe.com.
Access Key Card Assignment/Request Form
Contractor Guidelines and Receipt Record
New/Additional/Replacement Office Key Request Form
Tenant Emergency Contact Information
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Kilroy Calabasas Park Centre's Tenant Handbook:HVAC
Standard heating, ventilation and air conditioning are provided between 8:00AM and 6:00PM
Monday through Friday, and on Saturday from 9:00AM until 1:00PM.
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Kilroy Calabasas Park Centre's Tenant Handbook:Lighting Maintenance
The building maintenance staff maintains lighting fixtures. In order to assure that quality and
color of light remain consistent, only building staff members should change lighting elements.
If bulbs or elements need replacement or other attention, contact Building Management.
On rare occasions, ballasts regulating the amount of electricity supplied to the lamps may
overheat and/or burn out. Ballast failure is generally accompanied by a readily identifiable
odor. Should this happen, please turn off lights in the affected area and immediately report the
condition to Building Management.
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Kilroy Calabasas Park Centre's Tenant Handbook:Mail Service
Mail delivery should be arranged through the Building Management Office. The nearest Post
Office is located at 4774 Park Granada, Calabasas. Their general number is 1-800-275-8777.
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Kilroy Calabasas Park Centre's Tenant Handbook:Maintenance Requests
The AMMS work order system allows you, the tenant, to submit requests at anytime and from
any computer in your office. This is the most efficient way to submit requests for requests such
as lighting, HVAC, etc.
As a new user, you will be set up in the system by our Property Management staff. Once they
have completed this initial set up, a password will be issued for you to use on-line to access
the AMMS work order site to submit your own requests. The website is http://www.
krctenantservices.com/
Click here to download complete “how to” instructions on the system
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• Retail Services
Retail Services: This section provides tenants with a list of the current retail tenants at Kilroy
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Kilroy Calabasas Park Centre's Tenant Handbook:Retail Services
• Retail Services
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Area Restaurants
Marmalade Café
4783 Commons Way, Suite #E
Calabasas, CA
Mi Piace
4799 Commons Way
Calabasas, CA
Red Robin
24005 Calabasas Road
Calabasas, CA
(818) 225-9092
(818) 591-8822
(818) 223-8112
Calabasas Public Library
Located on the 1st floor of the 23975 building.
Phone: 818-225-7616
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Kilroy Calabasas Park Centre's Tenant Handbook:Retail Services
• Retail Services
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Zen Spa
Located on the 1st floor of the 23975 building.
Phone: 818-591-0046
Shopping
Adjacent to Calabasas Park Centre is the Calabasas Commons, an elite shopping center that
has a variety of restaurants, specialty retail stores, a movie theater, and a Ralph’s supermarket.
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• Contractor Guidelines • General Rules and Regulations • Insurance Protection • Moving Policy
• Moving Procedures • Smoking • Tenant Alterations
| Next
Contractor Guidelines: This section outlines the polices and procedures for contractor work
taking place at Kilroy Calabasas Park Centre.
General Rules and Regulations: This section details the general rules and regulations of
Insurance Protection: This section provides information regarding insurance requirements at
Moving Policy: This section provides information regarding moving policies and procedures.
Moving Procedures: This section provides information regarding moving policies and
procedures.
Smoking: This section outlines the smoking policy at Kilroy Calabasas Park Centre.
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Kilroy Calabasas Park Centre's Tenant Handbook:Contractor Guidelines
Kilroy Realty Corporation is committed to providing the safest work environment possible for all
occupants. In doing so, we have established safety procedures to be followed by all
Contractors working in our building. These procedures are not only for the safety of our
Tenants and their employees, but for your employees as well. Therefore, all contractor
employees must adhere to all safety procedures.
Click here to download a copy of the Contractor Guidelines and Receipt Record that
must be signed prior to the start of any project.
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Kilroy Calabasas Park Centre's Tenant Handbook:General Rules and Regulations
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Kilroy Realty Corporation is committed to providing quality office space managed with
professionalism and experienced eye for detail. Your help in meeting these standards is
greatly appreciated. The following common-sense rules protect everyone and are intended as
a broad outline only. See your lease for a more specific enumeration of these rules and
regulations.
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Please do not block the halls, lobbies, elevators or other public spaces or use them for
any purpose other than traveling to and from your offices. This rule includes storage of
freight, merchandise, displays or showcases in any common areas used by people
outside your own firm.
Please do not alter the exterior appearance of the building by installing signs,
advertisements, notices or other graphics on exterior walls, or interior surfaces visible
from outside, without prior permission. Similarly, electrical fixtures hung in offices or
other spaces along the perimeter of the building that affect its exterior appearance must
be fluorescent, of a color and type previously approved in writing by Building
Management.
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Suite signage and any directory strips shall be of a size, color, and style acceptable to
Building Management.
Please do not use plumbing fixtures for other than their intended purpose. Depositing
sweepings, rubbish, rags, acids or other substances (particularly coffee grounds) in
sinks, toilets or other plumbing fixtures can result in mechanical damage and repair
charges to the tenant.
Please do not disturb others. This rule prohibits any noise audible from the hallway or
adjoining office suites whether created by musical instruments, radios, television sets,
group activities or any other source.
Please do not store flammable fluids or any combustible, explosive or chemical
substance in your office except those that are incidental to usual office occupancy.
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Please do not use your space for other than normal office activities. Specifically, offices
are not to be used for manufacturing, storage or sale of merchandise or building of any
kind, at auction or otherwise. Retail or public services are likewise prohibited, including
barbering, manicurist, or shoe shining services. Tenants may not engage or pay
employees on the premises who do not work onsite, nor advertise for labor giving the
building as an address for applicants. Building Management reserves the right to
prohibit advertising that, in management’s opinion, tends to impair the reputation of the
building for office use.
Use the locks provided. If additional locks, bolts, or other mechanical security systems
are required on doors or windows, Building Management will be happy to coordinate
their installation. Building Management is to be provided with keys or combinations to
all such systems except those protecting high security areas. Upon vacating the
premises, tenants must return keys to storerooms, offices and toilets or pay
replacement costs.
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Please do not keep pets, bicycles, or other vehicles on premises. Exceptions are made
for seeing-eye dogs and conveyances required by handicapped persons.
Regular suppliers of outside services must be approved by Building Management,
which may establish hours or other conditions for entrance to the building. Such
suppliers include vendors of food, spring water, ice, towels, barbering, shoe shining and
similar products and services.
Canvassing, soliciting and peddling of products or services is prohibited in the building.
Tenants shall not use any curtains, blinds, shades, screens, window ventilator or other
form of window covering unless approved in writing by the Asset Manager.
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Kilroy Calabasas Park Centre's Tenant Handbook:Insurance Protection
Please ensure that a copy of your Certificate of Insurance is forwarded to the Building
Management. The insurance should at least afford the minimum amount of protection as
specified in your lease.
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Kilroy Calabasas Park Centre's Tenant Handbook:Moving Policy
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The following rules pertain to moving furniture, equipment and supplies in and out of
Any Movers that do not adhere to the following rules will not be allowed to enter the premises
and/or will be required to discontinue the move.
1. Clean masonite sections will be used as runners on all finished floor areas where heavy
furniture or equipment is being moved with steel or skid dollies. The masonite must be
at least one-fourth inch thick, and be placed through contractor’s path of travel,
including elevators. All sections of masonite must be taped to prevent sliding. All Fire
doors and Entrance doors must be able to close when masonite flooring is in place.
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2. The mover must provide and install protective coverings on all walls, door facings,
elevator cabs and other areas along the route to be followed during the move.
3. The Building Management Office will repair any damage to the Building or fixtures
caused by the move and cost of such repairs shall be billed to the Tenant.
4. Move-ins of large quantities of furniture, equipment or supplies must be scheduled after
6:00 PM (unless approved by the Building Management Office) on weekdays and/or all
day Saturdays, Sundays, and Holidays.
5. The moving company will be required to remove all boxes, trash, etc. when leaving the
Building. Any materials left behind will be disposed of and charges for this disposal will
be billed to the Tenant.
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6. The moving company must comply with the following insurance requirements:
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Worker’s Compensation in statutory limit for the State of California, with employees
liability limit of $1,000,000; bodily insurance in comprehensive general liability form and
a certificate evidencing same items into the building. In addition, the moving company
must agree to protect, indemnify and hold owner, Kilroy Realty, LP harmless from and
against all claims, demands and causes of action of every kind in character arising in
favor of moving company’s employees, owner and Kilroy Realty, LP employees or other
third parties on account of bodily injury, personal injury, death or damage to property in
any way resulting from willful or negligent acts or omissions or moving company, its
agents, employees, representatives or Subcontractors. Moving company shall be
responsible for all damages and losses sustained by them or their tools and equipment
utilized in the performance of all work thereunder.
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Commercial General Liability Insurance Policy shall include coverage for hazards of
premises-operation, elevators, products and completed operations and including
personal injury coverage with a limit of $2,000,000 per occurrence. Fire damage of
$50,000, medical expense of $5,000 and automobile liability on any auto (hired autos
and non-owned autos) of $1,000,000. Kilroy Realty, LP is to be named as the certificate
holder and the additional insured.
The limits set forth above are minimum – if greater limits are carried, they will apply to
movements.
Each moving company moving supplies, furniture, and/or equipment through this
building shall present to the Building Management Office a certificate of insurance
reflecting this coverage twenty-four (24) hours before the move takes place.
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Kilroy Calabasas Park Centre's Tenant Handbook:Moving Procedures
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The Building Management Office must be notified two weeks in advance of any move. The
Building Management Office is available to assist you with these guidelines.
Stairs
Stairwells are for emergency use and not intended to accommodate daily travel between
floors. As a security measure, stairwells are equipped with failsafe doors that can be opened
from the hallway but not from the stairwell side without the use of an access card. Please do
not prop stairwell doors open. Doing so upsets the balance of the air control and defeats a
major security and fire protection system.
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Office Alterations
The Building Management Office must be notified prior to any Tenant alterations or repair
work. Kilroy Realty must approve all work in writing. All construction or repair personnel must
contact the Building Management Office prior to the commencement of work. The contractor
must provide proof of adequate insurance coverage, including certificates establishing bonding,
compliance with worker’s compensation, and insurance for public liability and Building damage
in amounts equal to those required to be provided by you under your lease agreement. These
certificates must name Kilroy Realty Corporation as additional insured in the amount specified
in your lease. Contractors are required to dress in an appropriate manner. Shoes and shirts
are required. No shorts, cut-offs or thongs are permitted.
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Keys
Two weeks prior to your move-in please contact the Building Management Office in writing and
specify the number of keys required for company personnel. Two keys for each locking door in
your office will be provided. If necessary, additional keys will be provided at Tenant’s
expense. All master keys are required to be placed in the Los Angeles Fire Department lock
box for emergency entry. All key and lock work is to be performed by the Building
Management’s locksmith. No outside locksmith is permitted to work in the building without
prior written authorization. Click here to download a Key Request Form.
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Telephone Installation
The Building Management Office must be notified at least 24 hours in advance of the arrival of
your telephone vendor. Any delay in notification may delay the installation of your phones.
Prior arrangements will also need to be made with the building’s riser management company,
Summit Riser Systems. It is very important that you contact Summit Riser Systems in advance
and prior to the arrival of your telephone vendor so that a Summit Riser Systems
representative can coordinate the necessary service that may include work in the telephone
room. They can be reached at (949) 251-9266. All wiring and cabling costs will remain the
tenant’s responsibility.
Security and After Hour Access
Prior to move-in, After Hour Access cards must be obtained from the Building Management
Office to allow for after hour access. You will find a request form located in the forms section
of the booklet to give to the Management Office to have your access cards ready at the time of
your move-in.
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Kilroy Calabasas Park Centre's Tenant Handbook:Smoking
Calabasas Park Centre maintains a no smoking policy throughout the building, including all
common areas, the lobby, rest rooms, stairwells and elevators. Please do not smoke at
building entrances.
The Calabasas City Council unanimously voted to adopt a comprehensive Secondhand Smoke
Control Ordinance which limits public exposure to secondhand smoke in public areas within the
City. Smoking is prohibited in all public places in the City of Calabasas where other persons
can be exposed to secondhand smoke. If there is no "Designated Smoking Area" smokers
should select an area at least 20 feet away from any path of travel, doorway, or place where
people congregate.
Please be sure to distinguish cigarette butts in the ash trays provided. Dropping cigarette butts
on the ground not only deters from the buildings appearance, but also creates a fire hazard.
http://207.228.233.6/$sitepreview/calabasasparkcentre.info/main.cfm?sid=pprocedures&pid=smoking11/7/2006 11:53:37 AM
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Kilroy Calabasas Park Centre's Tenant Handbook:Tenant Alterations
Office suites are ordinarily built to suit the needs of individual tenants prior to move-in. Should
your needs change for any reason, whether it be to remodel or refurbish your suite, please
provide the appropriate written request to the Asset Manager for approval.
http://207.228.233.6/$sitepreview/calabasasparkcentre.info/main.cfm?sid=pprocedures&pid=talterations11/7/2006 11:53:42 AM
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• Banks & ATMs • Business Services • Entertainment • Hotels • Maps • Restaurants • Transportation
| Next
Banks & ATMs: This section provides contact and location information for banks and ATM’s in
the neighborhood.
Business Services: This section provides detailed information about mail centers, printers,
dry cleaners and other useful services in the neighborhood surrounding Kilroy Calabasas Park
Centre.
Entertainment: This section provides information on the neighborhood’s best bars, clubs,
cultural centers and other entertainment options.
Hotels: This section provides the contact and location information for the hotels in the
neighborhood surrounding Kilroy Calabasas Park Centre.
Maps: This section provides local maps as well as driving directions to and from major
transportation hubs.
Restaurants: This section provides tenants with contact and location information for the
restaurants located in Kilroy Calabasas Park Centre's neighborhood.
http://207.228.233.6/$sitepreview/calabasasparkcentre.info/main.cfm?sid=neighborhood11/7/2006 11:54:01 AM
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Kilroy Calabasas Park Centre's Tenant Handbook:
• Banks & ATMs • Business Services • Entertainment • Hotels • Maps • Restaurants • Transportation
Local Transportation Options
Calabasas Trolley Service
Silver Cab
Stark Limousine
AAA Limousine
Executive Transportation Services
(818) 878-4225 X289
(818) 905-5343
(800) 925-9006
(800) 232-4133
(818) 716-7727
http://207.228.233.6/$sitepreview/calabasasparkcentre.info/main.cfm?sid=neighborhood&pid=transportation&CFID=234078&CFTOKEN=4932655711/7/2006 11:54:12 AM
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Welcome to Kilroy Calabasas Park Centre`s Tenant Handbook

Transcription

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