User Guide SoundPoint® IP 600 for SIP

SoundPoint® IP 600 for SIP
User Guide
SoundPoint® IP 600 for SIP
Sel
Conference
Transfer
Del
Call Lists
Speed Dia
l
1
Time & D
ate
2
ABC
4
Redial
7
PQRS
*
DEF
5
GHI
JKL
8
TUV
0
OPER
Menu
3
6
MNO
Voice Ma
il
Do Not Dis
turb
9
WXYZ
#
Hold
USER GUIDE
Forward
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 600 SIP .................. 2
Connecting Network and Power Source ............................. 2
Connecting the Handset and Optional Headset ................... 3
Attaching the Base........................................................... 3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 600 SIP ....................... 6
Placing a Call ................................................................. 6
Answering a Call............................................................. 7
Call Hold........................................................................ 7
Microphone Mute ............................................................ 7
Local Conferencing .......................................................... 8
Transferring a Call ........................................................... 8
Call Timer ....................................................................... 8
Ending a Call.................................................................. 8
Redial ............................................................................ 8
Call Forwarding .............................................................. 9
Voice Mail ...................................................................... 9
Volume Adjustment........................................................... 9
Do Not Disturb ................................................................ 9
Time and Date................................................................. 9
Headset Auto Mode....................................................... 10
Display Contrast ............................................................ 10
Ring Type ..................................................................... 10
Call Lists ....................................................................... 11
Local Directory .............................................................. 11
Speed Dial.................................................................... 12
Multiple Lines ................................................................ 13
Multiple Call Appearances ............................................. 13
Voice and Text Messaging .............................................. 14
Distinctive Ringing / Call Treatment ................................. 15
Presence / Status / Buddy Lists........................................ 15
Instant Messaging.......................................................... 16
Multilingual Support (Localization) ................................... 16
Phone Reboot................................................................ 16
Troubleshooting ........................................ 17
Safety and Compliance............................... 18
Part 15 Rules................................................................. 18
Class B Digital Device or Peripheral ................................. 18
Modifications ................................................................ 19
Installation Instructions.................................................... 19
Plug Acts as Disconnect Device ....................................... 19
Industry Canada (IC)...................................................... 19
CE Mark....................................................................... 19
Polycom Limited Warranty
and Limitation Liability .............................. 19
Exclusions ................................................ 20
Warranty Exclusive.................................... 20
Service Agreements................................... 20
Limitations of Liability ............................... 21
Disclaimer ................................................ 21
Governing Law ......................................... 21
Copyright Notice ....................................... 22
Introduction
Thank you for choosing the SoundPoint®
IP 600 for SIP, a six-line Voice over IP
desktop telephone with unsurpassed
handsfree voice quality, running the industry standard Session Initiation Protocol
(SIP). This unit provides business telephony features and functions such as Multiple
Call Appearances, Call Hold, Transfer, and
Conference over an IP network. In this
User Guide, you will find everything you
need to quickly set up your new telephone.
Be sure to verify with your System Administrator that your network is prepared
for configuring your SoundPoint IP 600
SIP telephone or consult the Administrator
Guide SoundPoint IP SIP for more information. As well, be sure to read the Parts
List, and the Safety Notices section in
this guide before you set up and use your
SoundPoint IP 600 SIP telephone.
Parts List
The following items are included in your
SoundPoint IP 600 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint IP 600 SIP reseller.
Polycom SoundPoint IP 600 SIP
Power Adapter
(specification varies according
to country)
Sel
Del
Menu
Directories
Messages
Services
Conference
1
4
GHI
Transfer
GHI
Redial
Hold
77
2
ABC
ABC
5
JKL
JKL
88
3
DEF
DEF
Do Not Disturb
6
MNO
MNO
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Hold
OPER
Handset & Handset Cord
Telephone Base
User Guide
Network Cable
1
Installing SoundPoint® IP 600 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint
IP 600 SIP telephone. If you require additional information or assistance with your
new telephone, please contact your System
Administrator.
The SoundPoint IP 600 SIP User Guide
includes regulatory compliance information that your System Administrator
should review and can also be found at
http://www.polycom.com.
Connecting Network and Power Source
AC Power Option
Connect the supplied network cable between the LAN jack on the telephone and
the LAN port on the wall or hub/switch
device port. Connect the DC plug on the
AC wall adapter to the DC jack marked on
the telephone.
(Optional)
Wall network or switch port.
In-Line Power Option
If the telephone is connected to a compatible
Ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the supplied network
cable between the LAN jack on the
telephone and an available power and data
port on the In-Line Power switch.
Cisco™ Catalyst™ In-Line
Power Switch
(Optional)
IEEE 802.3af compliant
In-Line Power Switch
2
Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord
to the handset jack on the back
of the telephone.
(Optional)
2. Connect the headset (optional
accessory) to the headset jack
on the back of the telephone.
For a list of currently supported headsets, go to: http://www.polycom.com
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to
the telephone.
3
Features
Line Indicators Individual multi-color LEDs display a dynamic call state.
Display Control
Keys
Line/Speed Dial Keys
Use these keys to activate
up to six lines or speed
dials that can be assigned
to your telephone.
Use the arrow keys
to scroll through the
displayed information.
Sel
Del
Feature Keys
Access important features
using these keys.
Menu
Directories
Messages
Services
1
Conference
Dial Pad
2
ABC
4
GHI
Transfer
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
Hold
Redial
Hold
3
DEF
ABC
DEF
JKL
5
MNO
Do Not Disturb
6
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Hold
Soft Keys
The screen will display
labels for these keys,
to identify their contextsensitive functions.
Headset
OPER
Microphone Mute
Volume / Display Adjustment Keys
Speakerphone
Use these to adjust the volume of the handset,
headset, speaker, and ringer, as well as the display
contrast.
Hookswitch
Indicator
This will alert you to
incoming calls, new
Sel
messages,
and other
events.
Speaker
For ringer and
handsfree audio
output.
Del
Graphic
Display
Menu
Directories
Shows information
about calls, messages,
Do Not Disturb
soft keys, time, date,
and other relevant
data.
Messages
Services
1
Conference
4
GHI
Transfer
Redial
Hold
2
ABC
ABC
5
3
DEF
DEF
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Hold
OPER
Handsfree Microphone
This works best when the telephone is placed on a hard, flat surface.
4
Key Descriptions
Key
Sel
Sel
Sel
Sel
Sel
Sel
Description
Sel
Sel
Sel
Sel
Sel
Line or Speed Dial keys Selwith LED indicators.
Del
Del
Del
Directories
Directories
Directories
Access to local directories and call lists.
Menu
Services
Services
Call
Lists
Call Lists
Lists
Call
ABC
Conference
CallMenu
Lists
Call
Lists
Conference
Transfer
Conference
Conference
4
GHI
GHI
Messages
Conference
Conference
Transfer
Transfer
Transfer
77
PQRS
PQRS
Hold
*
Do
Not Disturb
Transfer
Transfer
Redial
Redial
Redial
Sel
Sel
Redial
Redial
DEF
DEF
JKL
MNO
JKL
MNO
TUV
WXYZ
TUV
ABC
ABC
GHI
GHI
GHI
JKL
JKL
JKL
Directories
Do Not DisturbServices
Menu Services
Del
Services
Call
Lists
Messages Call Lists
OPER
GHI
GHI
JKL
JKL
MNO
MNO
PQRS
PQRS
PQRS
TUV
TUV
TUV
WXYZ
WXYZ
WXYZ
PQRS
PQRS
TUV
TUV
WXYZ
WXYZ
ABC
DEF
JKL
MNO
Sel
2
995
WXYZ
ABC
PQRS
JKL
WXYZ
JKL
#88
TUV
3Conference
ABC
GHI
JKL
Transfer
6
Redial
MNO
MNO
99
WXYZ
TUV
WXYZ
0
#
OPER
OPER
*Messages 0
OPER
#
OPERABC
Messages
1
2
3
DEF
ABC
DEF
GHI
JKL
MNO
Do Not Disturb
Do Not Disturb
5
4 Hold
6
GHI
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Dial
88
99
77 Pad
Hold
Hold
MNO
WXYZ
TUV
WXYZ
OPER
7
Del
Menu
DEF
OPER
WXYZ
Del
Messages
Messages
MNO
JKL
TUV
PQRS
Sel
Sel
TUV
DEF
DEF
Sel
Sel
Menu
DEF
Place/receive text
messages.
Del and voice ABC
PQRS
ABC
MNO
Sel
Sel
2
3
1
ABC2
DEF3
1
Access local and server features.
Do Not Disturb
ABC
DEF
Menu
Do Not Disturb
4
5ABC1 6DEF 2
Transfer
3
Conference Select and Delete controls
6
GHI4
JKL5
MNO
Sel
Del Transfer
Messages
for
options
and
text
within
local
menus.
Messages
ABC
DEF
2 Redial3
1
GHI
JKL
MNO
Hold
7
8
9
GHI
JKL
MNO
Hold
ABC
DEF
7
8
9
Do Not Disturb
MenuRedial
Do Not Disturb
PQRS
TUV8
WXYZ
4
5
6
7
9
Hold
6
7
8
9
4 Del 5 Transfer
Scrolling of lists and control of text/number entry on display.
GHI
JKL
MNO
PQRS
TUV
GHI #WXYZJKL
MNO
Messages
0
* OPER0PQRS # TUV WXYZ
88 Redial
99
Hold
77
Do
Not Disturb
PQRSMenuHold
TUV
WXYZ
* 7 8 9
GHI
Call Lists
Hold
Hold
Seland directs incoming calls to your Voice Mail (if supCancels ringingSel
ported).
Menu
GHI
Services
Hold
Hold
Hold
Allows users to place and receive calls through an optionally connected
Del
Del
headset.
Sel
6
Do Not
Not Disturb
Disturb
Do
WXYZ
OPER
Hold Conference
Call Lists
Do Not
DisturbConference
Menu
MNO
Messages
Messages
Do
Not
Disturb
Do Not
Not Disturb
Disturb
Do
Mutes audio transmission locally during calls.
Messages Directories
Directories
DEF
MNO
MNO
MNO
OPER
OPER
Menu
Del
Sel
Sel
Directories
DEF
DEF
Hold
OPER
OPER
Del
Sel
Sel
3
Menu
Menu
Messages
Messages
Messages
1
22 localDEF
33conference.
Allows
5
6setup1of a 3-way
ABC
ABC
DEF
1 ABC
2 DEF
3
88
99
4
5 to thirdDEF
6party.
ABC
DEF
Transfer of current
call
ABC
4
5
6
GHI
JKL
MNO
0
#
GHI
JKL
MNO
GHI
4 JKL
5 MNO
6
7
8
999the telephone.
Dials last number
dialed
from
GHI
JKL
MNO
7
8
GHI
JKL
MNO
7 TUV
8 WXYZ
PQRS
PQRS
TUV
WXYZ
PQRS
88 WXYZ
99
77 activeTUV
0
Places current
call
in
Hold
PQRS
TUV
WXYZ
PQRS
TUV
0 WXYZ
## state.
** OPER
OPER
OPER
#
* 00communication
Allows for handsfree
during calls.
ABC
OPER
OPER
OPER
Hold
DEF
Menu
Menu
Menu
Access to special services (future implementation).
2
3
ABC
DEF
1
ABC
DEF
ABCDo Not Disturb DEF
Messages
Services
Redial
Del
Del
Del
Directories
Directories
Del
Services
Services
Services
Directories
8
9
Soft keys to select from various
OPERcontext-sensitive options.
Menu
Messages
PQRS
TUV
WXYZ
*
OPER
0
#
Volume
keys to adjusts audio and ringer volume.
Do Not Disturb
OPER special characters).
General
dialing and alphanumeric entry (incl.
Hold
OPER
5
D
Using SoundPoint® IP 600 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
During a call, users can alternate
between handset, headset, or
handsfree modes by pressing the
and
keys.
OR
Dial by SIP URL/IP address†:
• After obtaining dial tone, press Name
Conference
Directories
• Enter URL or IP (press * for “.” and #
for “@”)
Services
• Press Send to complete the call.
Using Handsfree Speakerphone Mode:
Call Lists
Conference
Directories
Buddy Status
Services
1
Call Lists
4
2
GHI
My Status
GHI
1. With the handset on-hook, press any assigned line key,
, or NewCall to obtain
dial tone.
Redial
Buddy Status
2. Dial the desired number.
Redial
DE
ABC
DE
5
JKL
MN
JKL
MN
TUV
WXY
GHI
OPER
*
PQRS
OR
PQRS
Dial by SIP URL or IPConference
address† as above.
Directories
Using the Headset:
Sel
See also Headset Auto Mode.
1
Directoriesnumber.
Conference
2. Dial the desired
Buddy Status
2
ABC
4
GHI
Services
My Status
Dial by SIP URL or IP address† as above.
Call Lists
Users also have the
option to Redial
dial directly from the
dial pad without lifting the handset. Simply enter
1
Buddy Status
the number and press
the Dial soft key.
In all cases, the active
call will appear on the dis4
My Status
play showing call duration and destination. GHI
GHI
77
PQRS
Redial
PQRS
GHI
DEF
JKL
5
MNO
JKL
MNO
77
88
2 PQRS
3 TUV
ABC
DEF
0
5 * 6 OPER
ABC
DEF
OPER
JKL
MNO
JKL
MNO
88
WXYZ
TUV
Sel
TUV
DEF
ABC
TUV
PQRS
3
Del
Menu
99
Messages
#
Do Not Disturb
WXYZ
WXYZ
99
WXYZ
#
*To obtain0the IP address
of your telephone,
Del
OPER
†Examples: 10.3.0.42
joe@205.173.1.24
Directories
sip: jane@polycom.com
press Menu followed by System Status and
General. The IP address is listed together
Messages
with other network information.
Services
1
Redial
3
DEF
ABC
DEF
JKL
GHI
5
MNO
JKL
MNO
77
TUV
88
WXYZ
4
GHI
Transfer
2
ABC
PQRS
6
99
Do Not Disturb
6
Hold
M
Do N
6
OPER
Conference
*
Services
1. With the optional headset connected, press
Call Lists
the
key to obtain dial tone.
OR
6
1
88
99
TUV
WX
4
0 GHI #
OPER
77
77
PQRS
PQRS
My Status
3
ABC
Hold
1
Sel
Answering
a Call
Conference
Directories
Del
Using
the Handset:
Services
Menu
P
ick up the handset.
Call Lists
The active call will appear
1 on the
2 display
3
Buddy Status
showing
call duration and destination.
ABC
DEF
4
GHI
My Status
ABC
DEF
5
MNO
6
JKL
GHI
JKL
MNOMode:
Using Handsfree Speakerphone
77 pressing
88 the99
With the handset on hook,
TUV
line key with the active PQRS
indicator,
or WXYZ
OPER
0
#
will answer in Handsfree Mode.
PQRS
Redial
*
TUV
WXYZ
Using the Headset:
Pressing
will answer the call through
Sel
Conference headset.
Directories
an optionally connected
2
ABC
Pressing Answer will also answer the call in
Call Lists
the previously
connected mode.
If on an
active call on a telephone with
Sel
multiple lines, pressing
Callthe
Lists Answer soft
Menu active call on
key places the previous
hold toDel answer the new
incoming
call.
Buddy
Status
3
DEF
HI
JKL
MNO
RS
77
TUV
RS
88
TUV
99
During
a call, press Hold or the Hold soft key.
WXYZ
The call
will be placed on hold and indicated
Do Not Disturb
# the display. The remote party will also
on
see a held call on their telephone display.
Press Hold again or the Resume soft key to
retrieve the call.
*
0
OPER
5
My Status
MNO
OPER
4
GHI
DEF
Do Not Disturb
My Status
Menu
Call Hold
WXYZ
1
ABC
Messages
2
Buddy Status
ABC
Messages
JKL
6
Del
Directories
Conference
Services
Del Services
5
HI
Sel
OPER
ABC
4
Incoming calls may be
ignored
Messages by pressing
the EndCall soft key or
Do Not Disturb during ringing.
This will cancel ringing on
the telephone and transfer
the Hold
caller to Voice Mail (if
supported).
Redial
JKL
3
1
6
4
DEF
DEF
MNO
GHI
2
3
DEF
Messages
ABC
5
JKL
DEF
MNO
Do Not Disturb
6
JKL
MNO
77 calls
88 are99on hold, use 77the line88
If multiple
PQRS
TUV
Hold
WXYZ
GHI
Redial
PQRS
PQRS
JKL
MNO
TUV
WXYZ
TUV
GHI
Menu
ABC
PQRS
WXYZ
keys on theOPER
left of the display to select
a call then press
0 the#Resume soft key to
retrieve theOPER
call.
*
*
TUV
99
WXYZ
0
OPER
#
OPER
Microphone Mute
Sel
Microphone Mute applies to all modes:
handset, headset, and handsfree. You can
still hear all other parties while Mute is
enabled.
While on a call, press
. The LED on the
Mute key lights up to indicate that the other
party (parties) cannot hear you.
Directories
Conference
To turn off Microphone Mute, press
again.
Services
Call Lists
1
Buddy Status
2
ABC
3
DEF
ABC
DEF
JKL
5
MNO
Menu
Directories
Conference
Messages
Services
Do Not
Disturb
My Status
4
GHI
JKL
MNO
Redial
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
99
Hold
Buddy Status
*
OPER
0
#
My Status
GHI
7
6
Del
Call Lists
OPER
Redial
Sel
Local Conferencing
During a call, up to 3 callers may be placed
in conference using the telephone’s local
conferencing feature.
Directories
Del
Menu
Directories
3. Dial
the telephone number of the
Messages
third
party.
ABC
DEF
1. Place a call to the first party.
Services
2. Add another party to the conference
by pressing Conference or the Confrnc
soft key to obtain a new line (Active
call is placedTransfer
on hold).
1
24.
ABC
4
5
GHI
JKL
GHI
JKL
77
TUV
88
PQRS
Redial
Hang up or press the EndCall soft key
Hold
on any of the parties to terminate their
participation in the conference.
3 the new party answers,
ABC
When
Do Not Disturbpress
DEF
2
or the Confrnc soft1 key
Conference
MNO
ABC
6
again to join both parties in
GHI conferJKL
MNO
5
Transfer
4
ence.
WXYZ
Services
99
Redial
DEF
DEF
6
MNO
JKL
MNO
7
88
theWXYZ
call on the conference7
PQRS the
TUV
originator’s
0
#Holdtelephone will terminate
OPER
OPER
conference.
0
PQRSEnding
TUV
*
GHI
Hold
3
PQRS
99
TUV
WXYZ
OPER
*
WXYZ
#
OPER
Transferring a Call
1. During a call, press the Trnsfer soft
key. (Active call is placed on hold.)
OR
Press the Trnsfer soft key again
after consulting with the new party
(“Consultative Transfer”).
2. Dial the number to which you want to
transfer the call.
3. Call may be transferred without
consultation by immediately pressing
the Trnsfer soft key again (“Blind
Transfer”),
Transfer may be cancelled during progress by pressing the Cancel soft key.
Press Resume to return to the active call.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
2 key
3 will also
1 soft
Pressing the EndCall
ABC
DEF
terminate the call
6
Transfer
4 in 5any mode.
ABC
Services
Buddy Status
Services
4
GHI
Directories
Conference
GHI
*
Call Lists
My Status
DEF
Buddy Status
Redial
My Status
3
DEF
DEF
5
JKL
MNO
JKL
MNO
0
OPER
OPER
GHI
JKL
MNO
MNO
GHI
JKL
PQRS
77
TUV
WXYZ
PQRS
TUV
WXYZ
Redial
ABC
TUV
PQRS
Lists the last call
Press Redial
toCalldial
placed
88
7
Services7
from this telephone.
PQRS
TUV
Buddy Status
Del
Messages
Sel
Do Not Disturb
Conference
Press the line key or
if in Handsfree
Mode, Call
orLists if in Headset Mode to hang
ABC
Directories
Conference
up the call.
1
2
My Status
Del
Menu
Services
Conference
Directories
Replace
the handset
Redial
Sel
Directories
Ending a Call
OR
Sel
Hold
*
88Menu 99
Hold
0
#
Messages
Del
OPER
S
OPER
Do Not Disturb
6
Menu
call, press
99 To dial from another previous
Hold
Messages
and select Placed Calls to scroll
D
WXYZ
1
2
3
through the list.
ABC
DEF
Directories
WXYZConference
#
4
ABC
ServicesJKL
DEF
51 62
GHI Call ListsJKL
MNO
GHI
8 PQRS
MNO
ABC
TUV
GHI
WXYZ
Do Not Disturb
3
DEF
ABC
DEF
JKL
MNO
77 Buddy Status
88 4 99 5
Me
6 1
Mess
2
ABC
3
DEF
Hold
Do Not
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
To turn call forwarding off:
1. Press the Forward soft key from the
telephone’s idle display.
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to disable
Call Forward.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press Edit to
enter a number or URL to forward
all future calls to.
3. Press Disable.
User is returned to the idle display and
line indicator now displays regular icon.
4. Press Forward to confirm Call Forwarding.
Idle display returns with an arrow on the line
label to confirm Call Forwarding enabled.
Voice Mail
Sel
See Voice and Text Messaging.
VolumeDel Adjustment
To conform to regulatory requirements, handset and headset volume will return to a preset
level after each call. Handsfree volume settings will be maintained across calls.
Press the volume keys to adjust receiver
volume during a call. Pressing these keys
in idle state
adjusts the ringer volume.Sel
Menu
Messages
Do Not Disturb
Del
Press Do Not Disturb to prevent the telephone
from ringing on incoming calls. A flashing
icon and text on the display indicates that
Menu
Do Not Disturb
is on.
Hold
1
CallsABCreceived
DEF while Do Not Disturb is
Messages
2 are3logged in the Missed Call
enabled
list.
4
To turn
off Do
JKL
MNO Not Disturb, press
5
6
again.
GHI
GHI
77
PQRS
ABC
DEF
JKL
MNO
Do Not Disturb
TUV
WXYZ
Time
8 and
9 Date
8
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Administrator for further details. When Do Not
Disturb is enabled for a particular line,
this is indicated by an “ X ” beside the line
indicator on the display.
9
Hold
TUVand Date
WXYZ is clearly displayed on the
Time
OPER
SoundPoint
Sel SIP telephone. (Accu0
#IP 600
racyOPER
is maintained through server control.)
Contact your System Administrator if either
time or date is incorrect.
Users have control
Del
Conference
over the format of the display. Select a
format which is right for you as follows:
Forward
PQRS
*
Transfer
3
DEF
Call Lists
DEF
MNO
Speed Dial
1. Press
Menu
Voice Mail
Do Not Disturb
.
1
4
GHI
2
ABC
3
DEF
ABC
DEF
5
MNO
JKL
6
2. Select Settings followed by Clock.
Sel
3. Select from Clock Date or Clock
Time.
4. Scroll
through the options via the
Del
up and down arrow keys.
5. Press Select to confirm and
Menu
to return directly to the
idle display.
Voice Mail
9
Do Not Disturb
Sel
Headset Auto Mode
As an option, the headset can be permanentDel and receive calls from
ly enabled to place
any audio keys onSelthe telephone - especially
useful for regular headset users. To do this:
1. Press
2. Select Settings
followed by Headset.
Del
3
DEF
Messages
3. Use the up or down arrow and Select
keys toDoenable
Not DisturbHeadset Auto Mode.
DEF
6
MNO
Sel
Menu
4. Press
menu.
MNO
399
DEF
WXYZ
6#
MNO
99
WXYZ
Directories
Conference
Sel
Display Contrast
Do NotDel
Disturb
To adjust the contrast on the display to a
comfortable level:
3#
DEF
DEF Call Lists
6 Buddy Status
3. Press the Ok or Cancel soft keys to
accept or reject changes.
Messages
4. Press Menu or the Exit soft
keys to return to the idle display.
2. Pressing the Up or Down soft keys
or volume keys will increase or
Do Not Disturb
ABC
DEF
decrease the display
1 contrast.
2
3
1
2
MNO
99 My Status Ring Type
#
4
GHI
WXYZ
WXYZ
Redial
Del
Menu
Hold
1. Press
. Select Settings followed by Contrast.
WXYZServices
MNO
Hold
GHI
Messages
3
ABC
DEF
JKL
5
MNO
JKL
MNO
Do Not Disturb
6
There are a total Sel
of 21PQRS
ring types
TUV available.
WXYZ
77 rings88to distin99
Users can select different
PQRS
TUV
WXYZ
guish between lines (on a multiple line conOPER
figured telephone) or to program
0 a different
#
ring
from their neighbor’s
telephone.
Conference
Directories
Del
OPER
*
To change the incoming ring to a desired
Services
sound:
Call Lists
1.
3
DEF
DEF
6
MNO
MNO
99
Buddy Status
ABC
DEF
2. (Optional) If multiple
lines
are used,
GHI
JKL
MNO
4 to change.
5
6
My Status first select which line
Redial
#
Hold
GHI
JKL
MNO
PQRS
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
Del
4. Press Select to change to the selected ring type.
Messages
Messages
Do Not Disturb
3. Using theSelarrow keys, highlight
Holdring type. Pressing the
the desired
Play soft key samples the selected
ring type.
5. Press Menu or the Exit soft key
to return to the idle display.
Press Menu . Select Settings folABC
DEF
lowed by Ring Type.1
2
3
WXYZ
WXYZ
Repeat steps 1-3 and select Disable to turn
Headset Auto Mode off.
to return to the main
Messages
Hold
DEF
WXYZ
MNO
.
Menu
Subsequent calls to or from this telephone
using the headset will activate a flashing
indicator underneath the headset key.
Pressing the line keys or the Answer soft
key to receive a call will now connect to
the user’s headset automatically.
99
See also Distinctive Ringing /
Do Not Disturb
Call Treatment.
Hold
OPER
10
Call Lists
Sel
For additional choices, press More followed by:
SoundPoint IP 600 SIP maintains a local list
of calls missed, received, and placed (100
for each).
Press Conference
, followed by Missed,
Directories
Received, or Placed Calls as desired. Call
Services will be displayed. From this
information
screen:
4. Info to view information about the
Del
call.
5. Save to store the contact to the
particular list.
Menu
6. Clear to delete the call from
DEF
memory.
Messages
Call Lists
1. Choose Edit to amend the dial stringABC
1
2
if necessary.
Buddy Status
3
Press
DEF More and Exit soft keys to return to
Do Not Disturb
MNO
the
idle display.
ABC
2. Choose Dial to return the call.
GHI
5
Status
3. My
Choose
Exit to return to the4previous
GHI
JKL
menu.
PQRS
TUV
77
Redial
6
JKL
MNO
To quickly view respective call lists:
88
PQRS
TUV
*
OPER
99Press
WXYZ
Press
0
Hold
for placed calls.
Sel received calls.
for
for missed calls.
Sel
WXYZ
Sel
#Press
OPER
Del
Del
Del
Menu
Directories
Menu
Directories
Local
Services Directory
Directories
Messages
Services
2
3 placed,
In addition
to
a directory1 of missed,
Conference
1ABC 1 2DEF 2 3 3
Conference
Conference the SoundPointABC
or received
calls,
IP
DEF SIP
ABC
DEF
4
5
6 600
Transfer
telephone
can
store
a
local
GHI directory
JKL
MNO of
4
5
65006
Transfer
5
Transfer
4
GHI
JKL
MNO
Redial
or more
contacts*. Users
GHI to,
MNO
99 JKLdelete,
77 can88add
Redial
Redial
PQRS 7
TUV
WXYZ
7
8
99 99
8
edit, dial,
search,
or
instant-message
any
7
8
7
8
Hold
PQRS
TUV
WXYZ
0 PQRS
# TUV
contact in Hold
thisHoldlist through
a few
key WXYZ
* justOPER
0
0
* *OPER # #
strokes.
ABC
Services
DEF
ABC
GHI
JKL
GHI
JKL
TUV
PQRS
DEF
DEF
Not Disturb Submit to confirm and Exit to
6. DoPress
Do Not Disturb
return to the idle display.
MNO
GHI
PQRS
ABC
JKL
MNO
Menu
Messages
Messages
Do Not Disturb
MNO
WXYZ
TUV
PQRS
WXYZ
TUV
Hold
To search
for a particular contact:
Hold
WXYZ
Hold
OPER
OPER
1. Press More and then Search fromSel
the Contact Directories menu.
OPER
OPER
2. Using the dial pad, enter the first
few characters for First or Last
Del
names.
To add a previous caller to a directory
listing:
Directories
1. Press Conference
and select Contact
Directories to access the local directory. Services
3. Press Submit to search for possible
options.
Menu
4. Successful matches can be dialed
from
the
resulting
screen.
ABC
DEF
2. Press More and Add to enter another
Call Lists
contact into the telephone’s database
or Edit to amend a previous listing. 1
2
Buddy Status
3
Messages
ToABC
send a DEF
text message to a contact
3. Enter first and/or last name from
Do Not Disturb
GHI
JKL
MNO
from
the
Contact
the keypad.
5
6 Directories menu:
My StatusPress the 1/A/a soft 4
key to alternate between numeric GHI
1. Press
JKL
MNOthe More soft key and then
TUV
WXYZInstMsg.
and upper/lower
case alphanumericPQRS
press
Redial
77
88
99
Hold
modes.
2. SeeWXYZ
Voice and Text MesPQRS
TUV
4. (Optional) Press the Encoding soft key
OPER
saging for further details.
0
#
to access special characters in other
OPER
languages.
*
5. Enter Contact number.
*Limit depends on server configuration. Contact your System Administrator for full details.
11
Speed Dial
Directories
onference
Sel
An additional speed dial key for Joe can be
added to the previous example as follows:
Pre-assigned numbers can be associated
with line keys for rapid automated dialing. Speed Dial entries are consecutively
placed underneath assigned line keys on the
telephone.
5. Repeat steps 1-3 above for Joe’s
contact
Sel
Del details.
6. Enter Speed Dial Index as “2”.
Example: To assign Jane to a Speed Dial
key:
ervices
Directories
1. Press Conference
Directories.
1
all Lists
1
Services
uddy Status
and select Contact
2
3
ABC
DEF
Messages
ABC Add DEF
2. Press More and then
soft keys
GHI
JKL
MNO
to enter
Jane’s
contact
details
(first
Sel Call Lists
4
5and contact
6 numname, lastGHIname,JKL
MNO
ber).
TUV
WXYZ
PQRS
My Status
7
edial
7. Press Submit to confirm and Exit or
Menu
to return to the idle disDel
play. Idle display is now as shown:
8
9
1
2
ABC
Do Not Disturb
Menu
3
Hold
Messages
Sel
DEF
ABC
DEF
7 Dial8Index as9 “1”. This
3. Enter Speed
Do Not Disturb
GHI
JKL
MNO
PQRS
TUV
WXYZ
Del
assignsMyJane
OPERfirst available line
4 To dial
5 a number
6 assigned
Statusto the
2to a3 Line Feature
1
0
#
key on the display.
GHI
JKL
MNO
Key,TUVsimplyWXYZ
press the line
key
5
6directly opOPER
4
PQRS
Redial to confirm and Exit or
4. Press Submit
posite
the number
on the
display.
7
8
9
Hold
88
99
77
7
8
9
Menu
to return to the idle dis- PQRS
TUV
WXYZ
0
#
*
play. Idle display is as shown:
OPER
0
#
Messages
To remove a Speed Dial entry:
Buddy Status
Del
Menu
Directories
*
Messages
Services
Conference
*
Directories
1. Press Conference
Directories.
Hold
TUV
WXYZ
Conference
GHI
ABC
DEF
ABC
DEF
JKL
MNO
Buddy Status
4. Press Save Menu
and Exit twice to return to
the idleMydisplay.
Status
Do Not Disturb
Transfer
GHI
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
Messages
Hold
OPER
OPER
GHI
PQRS
Hold
*
2 The
3 Speed Dial index
for that contact is
Do Not Disturb
DEF
removed from Redial
view.
5
6
ABC
DEF
ABC
JKL
MNO
JKL
MNO
TUV
88
WXYZ
TUV
WXYZ
0
#
OPER
OPER
99
Del
Menu
Directories
Messages
Services
2
3
DEF
ABC
DEF
5
MNO
JKL
6
12
Hold
To quickly view a complete list of assigned
speed dial entries, press the up arrow key
. Dial directly from a selected number.
Sel
ABC
and select Contact
3. Delete the Speed Dial Index number
using the Del key.
Messages
Services
4
PQRS
Call Lists
Del
On a default configuration
2 of3 the Sound1
Point IP 600 SIP telephone,
could be
4 Directories
5 there
6
up to five line keys available
for speed dial.
88
99
77 Services
Extra line or feature keys0may
be configured
1
* Conference#
for Speed Dial use as required. Contact
Transfer or consult the 4
your System Administrator
GHI
Administrator Guide SoundPoint
IP SIP for
Redial
77
PQRS
more details.
Transfer
WXYZ
Services
2. Scroll to
the desired entry and press
Sel
Edit.
Menu
Directories
GHI
MNO
MNO
TUV
OPER
OPER
Sel
Conference
JKL
JKL
OPER
Do Not Disturb
1
GHI
GHI
PQRS
Do Not Disturb
Hold
Hold
Hold
DEF
DEF
Transfer
Redial
Redial
ABC
ABC
Do Not Disturb
1
4
GHI
2
ABC
ABC
5
JKL
GHI
JKL
PQRS
77
TUV
PQRS
TUV
*
OPER
88
0
OPER
Multiple Lines
SoundPoint IP 600 SIP can support up to six
lines, each associated with their own line key.
Lines can be configured for local Directory
Numbers (DNs), such as your main extension
and private lines or for Speed Dial shortcuts
on outbound dialing.
Sel
Del
Typically, the top-most line key is reserved for
the principle DN of the telephone. Depending on how your telephone is configured, the
display could resemble one of the displays
shown:
Menu
Directories
Messages
Services
1
Conference
2
4
5
GHI
Transfer
Redial
Contact your System Administrator or
consult the SoundPoint IP SIP Administration Guide to change the appearance of the
line labels.
Hold
3
ABC
ABC
DEF
DEF
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
OPER
Del
Messages
Services
1
Conference
2
5
GHI
Redial
Hold
DEF
DEF
Do Not Disturb
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Hold
OPER
Sel
Del
Menu
Directories
Messages
Services
Conference
1
4
GHI
1. Answer this second incoming call.
The first call is automatically placed
on Hold.
3
ABC
ABC
4
Transfer
Each line configured on the SoundPoint
IP 600 SIP telephone can have two call
appearances. This is very useful if the user
is on one call and needs to act upon another
incoming call on the same line. In the
example shown, extension 2077 is in an outbound call with 2055. The second diagram
now shows an incoming call from John
Brown. Soft key labels update the display
to enable the user to:
Sel
Hold
Menu
Directories
Multiple Call Appearances
Do Not Disturb
Transfer
Redial
Hold
2. Ignore the second incoming call
(press EndCall).
2
ABC
3
DEF
ABC
DEF
5
JKL
MNO
MNO
GHI
JKL
PQRS
77
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
88
Do Not Disturb
6
99
Hold
Sel
OPER
Del
3. Forward the second incoming call to
another extension.
Menu
Directories
Messages
Services
Answering the incoming call places the
original call on Hold and refreshes the soft
key labels as indicated (last illustration).
Conference
1
4
GHI
Transfer
Redial
Hold
User can also place another outbound call
on the same first line. Press the Hold soft
key during the first call and press NewCall to
obtain dial tone for a second call.
2
ABC
3
DEF
ABC
DEF
5
JKL
MNO
MNO
GHI
JKL
PQRS
77
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
88
Do Not Disturb
6
99
Hold
Sel
OPER
Del
Menu
Directories
Messages
Services
Conference
1
4
GHI
Transfer
Redial
13
Hold
2
ABC
3
DEF
ABC
DEF
5
JKL
MNO
MNO
GHI
JKL
PQRS
77
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
88
OPER
Do Not Disturb
6
99
Hold
Del
Directories
Conference
Services
Voice and Text Messaging
Menu
Users can send and receive both Voice* and
Text messages on the SoundPoint
IP 600
ABC
DEF
1
2
3
SIP telephone. Received
messages
will
be
Buddy Status
ABC Waiting
DEF
indicated by a flashing Message
GHI
MNO
Indicator LED on the front
of JKL
the telephone
4
5
6
My Status
and optionally a visual notification on the
GHI
JKL
MNO
display.
TUV
WXYZ
PQRS
To read text messages:
Call Lists
Redial
7
8
1. Press Messages and select Instant
Messages,
OR
9
8 individual
9
Also, if multiple lines 7
are in use,
PQRS
TUV
WXYZ
line indicators reflect voice orOPER
text messages
left on that line.
0
#
*
A stutter dial tone in place ofOPER
normal dial
tone is also used to indicate that one or
more voice messages
Sel are waiting at the message center.
Directories The
Conference
Services
Call Lists
SoundPoint IP 600 SIP supports SIP
Instant (Text) Messaging in real-time.
Del receive text over their
Users can send and
telephones and reply to messages directly
from the dial pad keys.
1
2
Buddy Status
To listen to voice messages:
ABC
Menu
ABC
3 My Status
DEF
1. Press
6
5
*, †
JKL
2. Select MessageGHI
Center JKL.
DEF
MNO
4
Messages GHI.
Do Not Disturb
MNO
99
WXYZ
Hold
*
TUV
0
#
Hold
2. (Optional) If multiple lines are in
use, select from which line messages are to be retrieved.
3. MessagesSel
appear first to last in
sent order.
4. Press the Next or Prev soft keys to
cycle through
Del messages in order.
Menu
To send a text message:
3
1. Press
DEF
2. Select Instant Messages.
6
3. (Optional) If multiple lines are in
use, first select from which line to
message.
DEF
Messages
.
Do Not Disturb
MNO
MNO
WXYZ
#
4. Display indicates number
of mesOPER
sages and their importance. Press
Connect to initiate Voice Mail retrieval
from the Message Center.
WXYZ
Press the InstMsg soft key to read a
message just received.
5. Press the More soft key to Delete,
Reply to or send a New message.
3. (Optional) If multiple
77
88lines are99in
use, select from
whichTUV
line messages
PQRS
WXYZ
are to be retrieved. OPER
PQRS
Redial
Do Not Disturb
Hold
4. Press the New soft key.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
6. Press the Select soft key to choose
from various pre-scripted short
messages,
5. Press Clear to update display (saved
messages will be kept on server).
6. Follow voice prompts for usage.
OR
Press Edit to script a custom message. Use dialpad keys to cycle
through the character set. Use
keys 1,*,0, and # to select special
characters.
*
Voice Mail is an optional feature
configured on the server and may not
be supported on your particular system.
Contact your System Administrator to
find out.
7. Press Send when finished.
†
Screen options may vary with serverbased application.
14
Sel
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing
tones for callers in their local directory.
Directories
This allows you
to identify a contact by a
specific ring tone.
Services
Sel Del to change any default
5. Press
ring type and enter a number
Sel
Menu
corresponding
to one of the 21
Messages available. (See Ring
ring types
Del in this guide for further
Type
Do Not Disturb
details.)
Del
2
3
To set a distinctive
ring for a local1 contact:
Conference
ctories
ference
Directories
Conference
1. Press Transfer
Directories.
ABC
DEF
ABC
DEF
and select4Contact
5
6
GHI
JKL
MNO
6. Press the Save soft key. Press
Menu Hold to return to the idle
77
88
99
2. Using the arrow keys, scroll
PQRS through
TUV
WXYZ
display.
Menu
Hold
the directory
to choose
aDEFcontact
ABC
0
#
Messages
Call Lists
*
Incoming
calls from this contact will now
2
3 OPER
person. 1
ABC
DEF
Messages
have
a distinctive
ringing pattern applied.
ABC
DEF
1
2
3
3. Press Edit
to
give
details
on
that
Buddy
Status
Do
Not
Disturb
GHI
JKL
MNO
ABC
DEF
Do Not Disturb
contact. 4
5
6
GHI This is
JKL a local
MNO
feature to the telephone, and may
vices
Redial
Services
Lists
GHI
JKL
MNO
PQRS
TUV
WXYZ
OPER
dy Status
Status
4 be over-ridden
5
6by server settings.
My Status
GHI
JKL
MNO
4. Scroll down
to Ring
Type.
77
88
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
Redial
Contact your
JKL
MNO
System
Administrator
for
more
details.
TUV
WXYZHold
GHI
99
TUV
PQRS
ial
77
PQRS
88
TUV
WXYZ
*
OPER
0
#
Presence / Status
OPER / Buddy Lists
The SoundPoint IP 600 SIP telephone
combines interactive message services and
status monitoring to complement a traditional messaging application such as email.
Live interaction within a pool of telephones
is possible by measuring the “presence” of
the parties involved.
1. Press
Buddy Status
My Status
Redial
2
ABC
5
3
DEF
DEF
6
JKL
MNO
JKL
MNO
TUV
88
WXYZ
TUV
WXYZ
0
#
OPER
99
To change settings, access the Presence
menu as follows:
from the idle display.
1. Press
ence.
2. Select Services
Contact Directories
andDEFscroll
ABC
up or down to the
1 desired
2 contact.
3
Call Lists
3. Press the
Edit soft
key. ABC
GHI
JKL
MNO
Sel
PQRS
5. Press
PQRS
and Disable
status.
Redial
Del
2
ABC
ABC
5
77 between
88 Enable
99GHI4 JKL
to switch
Transfer
TUV
WXYZ
TUV
WXYZ
PQRS
JKL
7
8
Press Save to confirm and
0 Exit twice
#7 8
Menu
Messages
*
Do Not Disturb
TUV
OPER
0
to return to the idle display.
OPER
PQRS
TUV
*
OPER
The application software running on the telephone is compatible with Windows™ and MSN
Messenger™ for
Hold peer-to-peer presence and
instant messaging.
Menu
Del
followed by Pres-
Messages
DEF
5 Buddy61and/
4. Scroll Conference
down to 4
the Watch
GHI
JKL
MNO
or Block Buddy fields.
GHI
6.
ABC
Directories
OPER
Del
To add, delete, or block a contact from
your buddy list:
Call Lists
Hold
Each telephone can “watch” the status
of up to eight other telephones. Each
telephone can also be “watched” by up
Sel
to eight other telephones. The status of
monitored users is displayed and updated
in real time. This pool of up to eight telephones is referred to as a “Buddy
List”.
Sel
Sel
Directories
Conference
Services
99
PQRS
0
OPER
OPER
15
2. Choose Buddy StatusMenu
to monitor
the online/offline, busy, etc., status
Do Not Disturb
DEF
Messages
your buddy
3 of the contacts within
list.
DEF
Do Not Disturb
3.6 Choose Watcher List to see which
Hold
MNOtelephones are currently monitorWXYZ
99 ing your status. PressHoldthe Watch
WXYZsoft key to monitor the selected
buddy on the watcher list.
MNO
#
4. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. (From
here you can also Unblock or Watch
a contact on this list.
To monitor the status of the Buddy List,
press Buddies from the idle display. The diagram shows a typical Status screen display
of monitored telephones.
To send status information to other telephones within the list, press MyStat from
the idle display. Change your current
status if required. Presence information will also be sent to those telephones
“watching” when the user goes off-hook
or invokes Do Not Disturb.
Sel
Sel
Del
Del
Instant Messaging
2
1
ABC
Conference
3
Conference
Do Not Disturb
DEF
GHI
JKL
MNO
GHI
JKL
MNO
77
TUV
88
WXYZ
Redial
Multilingual
Hold
PQRS
TUV
99
WXYZ
* 0 #
Support
OPER
OPER
4
GHI
Transfer
Transfer
PQRS
1
DEF
See Voice andSelText
5Messaging.
6
4
ABC
Messages
Services
Messages
Services
Menu
Directories
Menu
Directories
Redial
Hold
(Localization)
Hold
2
ABC
ABC
5
3
DEF
DEF
Do Not Disturb
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Hold
OPER
Del
Individual language display is available on
the SoundPoint IP 600 SIP telephone.
To change to a custom language:
1. Press
3
DEF
ectories
nference
DEF
vices
6
MNO
l Lists
MNO
99Status
ddy
WXYZ
WXYZ
#
Status
dial
Menu
Sel System Administrator for a
Contact your
full list of languages supported.
.
4. The display will automatically
Del to the language of your
change
choice.
2. Select Settings and scroll down to
Messages
Language.
3. Scroll Do
through
Not Disturbthe list of available
languages and press the Select soft
key.
1Hold
Phone Reboot
GHI
2
ABC
ABC
5. Exit to the idle display by pressing
.
Menu
3
DEF
Messages
Sel
DEF
5 may 6require a user
Periodically, the 4
telephone
GHI
JKL
MNO
reboot. Reasons for this could include:
JKL
MNO
Do Not Disturb
Del
Menu
Directories
99 or new
• Accepting7
7a new 88configuration
TUV
WXYZ
softwarePQRS
PQRS
TUV
WXYZ
Conference
Transfer
• After disconnecting
0 from#the network
*
OPER
Redial
OPER
Messages
Services
Hold
• Telephone not responding to calling or
feature key presses
In the cases above, simultaneously pressing and
holding the Messages, Microphone Mute, and
Volume keys (highlighted above) for more than
3 seconds will enact a simple reboot. The reboot
process will begin and is complete when the idle
display is shown.
16
1 Hold
2
ABC
ABC
4
GHI
5
3
DEF
DEF
Do Not Disturb
6
JKL
MNO
GHI
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
99
Hold
OPER
It may be possible to restore normal
operation of your telephone without
rebooting. Please contact your System Administrator before attempting
to reboot the telephone.
Troubleshooting
No Display or Incorrect Display
• If using an AC wall adapter, make
sure the DC jack is properly connected at the rear of the telephone.
• If using inline powering from
a switch or hub, check that the
switch/hub is correctly supplying
power to that particular port (contact your System Administrator).
• If the idle display is not similar to
that shown on Page 4, try rebooting the telephone (see Page 16) or
cycling power and allow the unit
to reboot. Contact your System
Administrator if the display still
shows problems.
No Dial-Tone
• Make sure that the handset cord fits
the handset and the jack on the rear
panel correctly.
• Make sure that the LAN cable is
inserted properly at the rear of the
telephone.
• Switch between Handset, Headset (if connected) and Handsfree
Speakerphone Modes to try to obtain dial tone on these other paths.
No Ringing
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Place a call to the unit from a
known working telephone. Check
for incoming ring signal.
No Audio on Headset
• Ensure the headset is plugged into
the jack marked Headset on the
rear panel.
• Ensure the headset amplifier (if
connected) is turned on and/or the
volume is correctly adjusted. If the
amplifier is equipped with batteries,
check that these are fully charged.
• Swap the handset into the headset
jack (or vice-versa) and verify that
audio is now present (if so, the
headset may need replacing).
No Response from Key Presses
• Some keys are inactive when the
telephone is not in a call. Check
for a response from other feature
keys or from the dial-pad.
the Menu key followed by System
Status and Server Status.
• Contact your System Administrator
before attempting to reboot your
telephone, since this may allow
more detailed troubleshooting to
occur before losing any current
status information.
• Place a call to the unit from a
known working telephone. Check
for display updates.
• To check if the telephone is correctly registered to the server, press
17
No Response from Key Presses
• To check LAN status, press the
Menu key followed by System Status and Network Statistics. Scroll
down to see if LAN port shows
Active or Inactive.
operational (if accessible - otherwise contact your System Administrator).
• Reboot the telephone to attempt
reconnection to the network.
• Check the termination at the switch
or hub end of the network LAN
cable. Ensure that the switch/hub
port connected to the telephone is
Safety and Compliance
Part 15 Rules
2. This device must accept any interferences received, including interference that may cause undesired
operation.
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
In accordance with Part 15 of the FCC
Modifications
Rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom, Inc. could void the
user’s authority to operate the equipment.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring
rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux
applicable au filage électrique.
18
Plug Acts as Disconnect Device
The socket outlet to which this apparatus
is connected must be installed near the
equipment and must always be readily
accessible.
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 600 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its authorized reseller.
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to the Customer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably available,
Polycom may, on its sole discretion, refund to Customer the purchase price paid
for the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
19
Exclusions
Polycom will not be liable under this
limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
•
Failure to follow Polycom’s installation, operation, or maintenance instructions.
Unauthorized product modification or
•
alteration.
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, accident, fire, lightning, power surges or
outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER
BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS,
LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT
OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE,
USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN
IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S
20
OPTION. THIS DISCLAIMER OF
LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other countries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documentation files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
The above copyright notice and this permission notice shall be included in all cop21
For information, visit:
http://www.polycom.com
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11619-001 Rev. A