Banfields Bulletin - Banfields Aged Care Facilities Melbourne

BANF I E LDS
Aged Care
Exceptional Care Built on Solid Foundations
ISSUE 2
April 2014
Banfields Bulletin
CEO Message
Welcome to our first edition for 2014!
I hope everyone enjoyed the Christmas and New Year festivities at Kew Gardens
and Banfields Aged Care and catching up with their loved ones at this special
time of the year. Most of our staff and management have also had the
opportunity to take a breather and come back to work refreshed and ready
for what will definitely be a good year at the Australian Aged Care Group.
The record breaking heat wave we experienced in January has reminded
us all of the power of nature. Thankfully, the air conditioning systems in both
our facilities provided a comfortable environment
for all our residents, visitors and staff throughout the
heat wave. The Department of Social Services has
issued timely Heat Wave guidelines for aged care
providers and we have implemented these in both
our facilities.
I hope you all make the most of what is left
of the warmer weather and enjoy the outings,
walks and alfresco café offered at both Kew
Gardens and Banfields.
Best Wishes,
Angelika Koplin
CEO AUSTRALIAN AGED CARE GROUP
What’s in this issue
CEO Message 1
Chinese New Year 8
Banfields to the rescue
2
Lifestyle Notice
10
Charter of Residents’ Rights and
Responsibilities Banfields Open Day
10
3
Care and Well-being
11
New Year
4
Elvis’ 84th Birthday 6
Quality Matters
– Marjorie Armstrong
11
Foot Pampering 6
Stories, feedback & ideas
12
Australia Day 7
Banfields to the rescue
A fire at the Domain Seahaven Aged Care home in Inverloch in early January saw Banfields come to
the rescue ensuring affected residents of Seahaven’s dementia ward were transferred safely, quickly
and with a minimal amount of disturbance.
Banfields Aged Care received many accolades afterwards; “It’s brilliant here,” said Roger Lee
who was relieved and thankful that his elderly mother Rachael was safely relocated.
“Everything is wonderful here, from the newness of the facility to the caring and helpful staff.
“Our family is very appreciative of the speed of the whole transfer operation, which was very
well conducted and managed,” he said.
“We are very happy that our mother is being so well looked after – and she is very happy to be
here.” Rachael was one of the thirteen residents who were transferred to Banfields after the call
for help was made.
“I am amazed and proud
of the way our staff handled
this situation and the level
of compassion and care
they showed. They have
been simply wonderful,”
said Candice.
A fantastic effort from
our team at Banfields,
well done!
AD18309
AS TEMPERATURES
drowned in backy
are set to soar to over
ard dren enter and
40 swimming pools.
leave the
degrees this week,
pool safety
KidWater safety tips:
safe Victoria has urged
* Ensure adults know
*Visit www.kidsafe
parents to focus on
wa- com.au to access vic. how to perform CPR
ter safety while the
Life* Always have adults
chil- saving Victor
ia’s pool supervising
dren are home on schoo
l safety audit
activity; do
holidays.
not leave older childr
* Make sure the
en
Babies and toddle
rs gate is fully opera pool in charge
in particular need
tional
* Do not leave the pool
to
*
Appoi
nt a supervisor area
be supervised vigilan
to answer the phone
t- for the pool party
ly around water in
* Be organised to make
the
*
Keep
children in the an
backyard
emergency call
swimming pool within
arm’s reach
pool, at the beach
* Never prop the pool
and
* Make sure that chilaround rivers and
gate open
dams
in country areas.
Melanie Courtney,
Executive Officer of
Cowes self storage
Kidsafe Victoria said:
32 Industrial Way
“For
families with backy
24 hour surveillance
ard
pools, it’s important
and access
that
children wait until
there
Contact Rentals
is an adult presen
t be5952 5100
fore going for a dip.
It’s
also not appropriate
for
older children to be
left
to
care for younger sibInverloch Seahaven
Aged Care resident,
rentals@phillipisland.com.
lings/ cousins/ friend
94 year old Rachael
beautiful Banfields
au
s in PROOF
Lee (centre) is feelin
Aged
g at home in the island
the pool.
wing at Seahaven Aged Care home in Cowes, after being evacu
’s
ated when fire destro
Care last Thursday.
yed an accommodation
“Children can drown
Rachael is pictured
at
silently in just 20
lighted with the qualit Banfields with Director of Care Candice
secLeitch (left) and her
y of care his mother
ondsson
is
Fifteen residents were
receiving in her tempo
it only takes a few
Roger who is derelocated from Seaha
rary accommodation.
centimetres of water.
and two at Grossard
ven to Cowes, with
Court.
thirteen being looked
after at Banfields We are urging all parents with pools or
visiting homes with
pools
Pet Shop & Dog Wash
or spas to make
sure
that an adult maint
ains
LEADS
COLLARS
constant supervision
of
their children near
waFOOD TOYS
ter,” said Ms Courtney.
Drowning is one of
A FIRE last Thurs
BEDS
the
day
FLEA & WORM TREATMENT
leading causes of
“Our family
ing at the Domain Seaha morndeath
S
ven Aged of the speed is very appreciative goes on as norma
for
Austra
Care home in Inverl
lian
l except that
of the whole transchildren
GROOMING PRODUCTS
och has forced fer
they are in a new enviro
under
operation, which was
the relocation of fifteen
5
years
of age.
nment.
very well
of
“It’s like they are
144 Thompson Ave, Cowes
dents to two residential its resi- conducted and managed,”
on holidays Statistics released earcentres in
. 5952 5516
lier this year from
“We are very happy he said. here,” said Candice.
Just
Cowes.
near
Vinnies
... PARKING AVAILABLE
Life
that our
AT REAR
The suddenness of
mother is being so
The ready availability
the fire and Saving Victoria, show
well looked af- the
of beds ter – and
urgency of the situat
at both Banfields
she is very happy to
ion meant that during the 12 month
and
be that the reside
Court facilities ensur Grossard here.”
nts only had time period from July 2012 ed that the
to gather a few posse
June 2013, 3 Victor
Rachael is one of
residents of Seaha
ssions
before
ian
the thirteen they
ven’s demen - reside
were evacuated.
children aged 0-4
nts
tia ward were transf
years
erred safe- to Banfie who were transferred
ly, quickly and with
lds after the call for
help Op
a
amount of disturbance minimal was made.
shops to the rescu
, after the
e
“Fortunately we were
fire.
The
able to acsense of community
commodate
in
This emergency situat
ion arose said Direct them at short notice,” Cowes came to the fore, when the
when a fire broke out
or of Care Candi
in one of the Leitch
ce three local Op Shops in town were
.
bedrooms at aroun
contacted for assist
d 8am.
ance for the
“Our bus was availa
It affected an entire
reside
nts,
ble
who found themselves
at the
15 bed wing time
and one of our maint
of the building and
enance minus clothes and possessions
resulted in worke
.
rs and several staff
four of the residents
In no time at all the
and two staff able
Salvos, St
to drive over and bring were Vinnies
members being taken
and Rotary stores
them
to hospital back here
had
suffering smoke inhala
quick
ly,”
bags
said
of
Candi
clothi
tion.
ng packed for the
ce,
stressing the impor
In order to relocate
visitor
tance
s,
ready
of
the
for collection.
residents, and to make elderly suring that the residents were en“The community respo
not
them as forced to
*See instore for details
nse was
comfortable and safe
endure last week’s
as possible tempe
high simply amazing,” said Candice.
ratures.
in the rising tempe
The same situation
ratures during
occurred
It was a
last week’s heatwave,
other reg- deck when case of all hands on at Grossard Court, which was
istered aged care facilit
the bus arrived back more than willin
FREE
MEASURE AND QUOTE
ies
g to provide the
in the at Banfields
local area were quick
with its frail passen- two beds it had
ly contacted. gers,
available for the
120-128 McKenzie St.,
with staff waiting
The co-operation
to greet evacuees, as well as clothing
and avail- them
Wonthaggi
and
and help them in
ability of the facilit
any way toiletries that were required.
ies in Cowes they
Phone 5672 1861
could.
has played an impor
“We were absolutely
tant part in
rapt that we
“I am amazed and
Independently owned and
the ongoing care of
proud of the could help out and our
operated as a franchise.
the residents way
staff are
our staff have handl
and has been greatl
ed this only too pleased to lend a hand
y appreciated situat
in
ion and the level of
by the families and
compas- any way possible,” said Gross
staff from sion and
ard
Seahaven.
PHILLIP ISLAND & SAN
care they showed.
Court manager Robyn
REMO
Dunlop.
“They have been simpl
DVERTISE
“It’s brilliant here,”
“Many of their famili
y wondersaid Roger ful,” said
es have
Lee who is relieved
Candice.
come over to visit
and thankful
and
are very
Some of the staff from
that his elderly mothe
Seahaven pleased that their loved ones
r Rachael is have
are
also come on board
now in safe hands at
and are here and being so well looked
Banfields.
tending to
af“Everything is wonde
rful here, they settle their residents while ter,” Robyn added.
from the newness of
into their new home
Fortunately the fifteen
the facility to
.
residents
“This is certainly helpin
the caring and helpfu
are able to remain
g
l staff.
them
in
Cowes
to settle in, and it means
until
that life the building of their new rooms
is
completed at Seaha
ven.
Welcome
Fire affected aged ca
re
residents accommod
ated
here
AD18156-V27
It was a case of all hands on
deck when the bus arrived
back at Banfields with its frail
passengers, with staff waiting
to greet them and help them
in any way they could.
Hot week puts water
safety on agenda
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AD17723
“Fortunately we were able to
accommodate them at short
notice,” said Director of Care,
Candice Leitch. “Our bus was
available at the time and one
of our maintenance workers
and several staff were able
to drive over and bring them
back here quickly,” said
Candice, stressing the
importance of ensuring that
the residents were not forced
to endure the week’s high
temperatures.
A
R
Still servicing
Phillip Island and San Rem
o
International award fo
r PINP
PHILLIP Island Natur
e Parks land Natur
has received the
e Parks.
international
practices and
“The award is an ackno
Green Flag Award for
wledge- managemen overall standard of
2013-14.
ment of our
t.
The prestigious award
acknowl- environmen continuing efforts in
Parks
Forum
edges excellence in
tal management and
CEO,
David
the manage- conse
Clarke, congratulat
rvation, and testam
ment of parks agains
ed each of the
ent to managing
t key criteria the
organisations on attain
high quality of our
relating to public usage
servic
and
es
bene- that attrac
ing the Green Flag Award
fits. The Nature Parks
.
has received the world t visitors from around
“It is great to see so many
the award two years
.”
new sites,
in a row and
as well as last year’s
In Austra
joins a select group
winners, being
of high qual- 23 parks lia and New Zealand, nominated for
ity parks across the
the 2013-14 award.
received the award
world that at- year,
this
“Winning agencies
having been judged
tained the 2013/14
can confion their dently promo
award.
standards of safety,
te their parks and
Matthew Jackson,
welcoming fa- reserv
CEO of Phil- cilitie
es as
s, management of
lip Island Nature Parks
the envi- quality green being the highest
, expressed ronme
nt and historical featur
pride in receiving the
spaces that provide
award.
es,
a
great
as well as recogn
experience for visitor
“We are delighted to
ising the role
s.
have been of parks
successful in again
as being great places Local users, national and internaattaining the to play
tional tourists alike
Green Flag Award
and recreate. Parks
can be sure
for Phillip Is- also
were that they will
judged on their sustai
be visiting an excep
nability tional park,”
he said.
Now taking 2014 enrolme
nts for:
Ballet, Adult Ballet, Con
temporary, Jazz & Tap
Classes commen
Saturday, February 1,ce
2014
Mon
Ballet
Cowes
Adult Ballet
Contemp Cowes
Jazz
Tap
Timetable/Locations
Tue
Wed
Wonthaggi Cowes
Wonthaggi
Cowes
Cowes
Thur
Cowes
Sat
Wonthaggi
Wonthaggi
Wonthaggi
Wonthaggi
Contact Janine on 0438
399 853
or email: bcballet1@gma
il.com
THE ADVERTISER, WEDN
ESDAY, JANUARY 22,
2014 -
|2
JD3725
PAGE 5
Charter of Residents’ Rights and Responsibilities
The Commonwealth Government has produced a ‘Charter of Residents’ Rights and Responsibilities’
to ensure residents’ rights are not compromised when you move into residential care. A copy
of the Charter of Residents’ Rights is enclosed in the Residential Care Agreement and displayed
throughout both AACG facilities. It reads, as follows:
A. Each resident of a residential care service has the right:
• to full and effective use of his or her
personal, civil, legal and consumer rights
• to quality care appropriate to his or her needs
• to full information about his or her own state
of health and about available treatments
• to be treated with dignity and respect, and
to live without exploitation, abuse or neglect
• to live without discrimination or
victimisation, and without being obliged
to feel grateful to those providing his
or her care and accommodation
• to personal privacy
• to live in a safe, secure and homelike
environment, and to move freely both
within and outside the residential care
service without undue restriction
• to be treated and accepted as an individual,
and to have his or her individual preferences
taken into account and treated with respect
• to continue his or her cultural and religious
practices, and to keep the language of his
or her choice, without discrimination
• to select and maintain social and personal
relationships with anyone else without fear,
criticism or restriction
• to freedom of speech
• to maintain his or her personal independence
• to accept personal responsibility for his or
her own actions and choices, even though
these may involve an element of risk,
because the resident has the right to
accept the risk and not to have the risk
used as a ground for preventing or
restricting his or her actions and choices
• to maintain control over, and to continue
making decisions about, the personal
aspects or his or her daily life, financial
affairs and possessions
• to be involved in the activities, associations
and friendships of his or her choice, both
within and outside the residential care service
• to have access to services and activities
available generally in the community
• to be consulted on, and to choose to have
input into, decisions about the living
arrangements of the residential care service
• to have access to information about his
or her rights, care, accommodation and
any other information that relates to the
resident personally
• to complain and to take action
to resolve disputes
• to have access to advocates and other
avenues of redress
• to be free from reprisal, or a well-founded
fear of reprisal, in any form for taking
action to enforce his or her rights.
B. Each resident of a residential care service has the responsibility:
• to respect the rights and needs of other
people within the residential care service,
and to respect the needs of the residential
care service community as a whole
•
to respect the rights of staff and the
proprietor to work in an environment
free from harassment
• to care for his or her own health and
well-being, as far as he or she is capable
• to inform his or her medical practitioner,
as far as he or she is able, about his or her
relevant medical history and current state
of health.
3|
New Year
It’s hugely anticipated every year and this New Year’s Eve was no exception! Everyone had a fun evening
saying good bye to 2013 and staff shared the special moment of seeing in the new year with residents.
|4
5|
Elvis’ 84th Birthday
Sue Keeble literally dressed the part and our
props made the day. Residents sang along
with Sue to Elvis’ famous songs, while staff
danced! Everyone enjoyed the banana and
peanut paste sandwiches and shots of coke
– no wonder Elvis died early though, as they
were too delicious and once you tasted one
you needed to have many more!
Foot Pampering
When we announce to residents that foot pampering is on, they line up in droves. It’s a favourite
session and enjoyed by everyone who participates . . . even the gentlemen!
|6
Australia Day
We celebrated our national holiday listening to some old time music with
Glen Miller and others on the record player. The BBQ outside had to be
abandoned because of the extreme heat, but residents could still delight
in traditional aussie ‘delicacies’ that included snags, steak and rissoles with
the good ol’ pavlova for dessert. Other features of the day were a ‘Thong
throwing’ competition, as well as a dance. Residents had a great day and
greeted each other with the obligatory, ‘G’day mate!’.
7|
Chinese New Year
We celebrated Chinese New Year on Friday, 31 January; residents
enjoyed seeing a ‘smaller’ Dragon who visited Cowes from the main
parade in Melbourne.
|8
9|
Lifestyle notice
Don’t forget if you have some spare time and/or
know someone who may be interested in joining
our exclusive volunteers group we have many
wonderful and exciting things you can do… please
contact Vicki on email vfraser@kewgardens.com.au
or during B/H (03) 9261 8600
Banfields Open Day
The second Open Day at Banfields was held on
Saturday, 29 March with many interested locals
and not-so-local locals coming along to admire
our beautiful facility. It was encouraging to see
that our growing reputation had reached those
ageing in nearby country towns throughout the
South Gippsland region.
Many visitors, especially those having just heard
about us, expressed their gratitude that such an
impressive facility was now available to them.
They found comfort in the fact that premium
aged care was close at hand, as their beloved
relatives or they themselves aged.
We were delighted with the overall response
and thank our dedicated team, as well as the
volunteers who made the day such a success.
We’d also like to thank the ‘talent’ who
performed throughout the day entertaining
visitors with their wonderful music.
B A N F I E L DS
Aged Care
Exceptional Care Buil
t on Solid
You’re invited to come and
BANFIELDS AG
Foundations
experience the difference...
ED CARE OPEN
DAY
10am – 2pm Sa
turday, 29 March
2014
Banfields Aged
Care, 192 Thom
pson Avenue, Co
wes
Now that we
are fully operati
onal, please com
state-of-the-art
e and see us in
residential aged
action! Our elegan
care facility is ope
t,
community, so
ning its doors to
you can see firs
the
t-hand the truly
available near you
exceptional age
.
d care that’s
Attractions on
the day:
n Tours of the
facility
n Aged care-s
pecific Financial
and Clinical / Car
e information ses
n Live Music
sions
n BBQ Lunch
n and much mo
re…
From the mome
nt you arrive at
Banfields Aged
an aged care fac
Care, you know
ility that cherish
you are entering
es the quality of
life.
09130 AACG Banfiel
ds A4 flyer_PFO.ind
Banfields Aged
192 Thompson
Care
Avenue Cowes
VIC 3922
03 5951 2500
www.banfields.co
m.au
d 1
AUSTRALIA
AGED CAR E GRO N
UPPTY LTD
28/02/14 1:02 PM
| 10
Care and Well-being
2014 has been a year of growth for Banfields
and we hope to continue our steady flow
of admissions of residents into our home. We
currently have four of the six wings in Banfields
operational, with more residents booked to move
into our home in coming months. As most
residents and families are aware, we have had
14 residents from Seahaven aged care move to
Banfields, in early January 2014. The residents
in the Kangaroo wing from Seahaven will stay
at Banfields until their facility rebuilds the section
affected by the fire. It looks like Banfields will
house these residents for the next few months.
If you have any enquiries about your care or
if you would like to speak to one of Banfields
many experienced Nurses, please contact Anne
Drennan. Anne works Monday to Friday from
8am to 4pm. Anne is Banfields Clinical Care
Manager and contacts families/NOK/resident/
relative and/or representatives about any
changes in care needs. Anne will also be
contacting all residents at Banfields next of kin,
every 6 months to go through each individual
resident's care plan.
At Banfields, we also encourage all families and
friends to come and enjoy a meal with your
loved ones. If you wish to do this, please order
your meal at reception. Lunch is served at 12pm,
so please ensure you place your order no later
than 11am. Dinner is served at 5pm, so please
ensure you place your order with reception no
later than 4pm. If you would like to ring ahead
and pre-order your meal, please call reception
on (03) 5951 2500.
REMINDER: Please ensure you are filling in
'A moment for your thoughts' Form, for any
suggestions, comments, complaints and ideas
you have for Banfields. These forms are located
in the Nurses Stations or at the front of reception
if you wish to fill one in. If you require assistance
to complete the form, please see one of our
helpful staff members who can assist you.
REMINDER: All clothing coming into Banfields
needs to be labelled by the Banfields laundry
team. Please leave the items that require labelling
at reception.
Quality Matters – Marjorie Armstrong
Welcome everyone to the Quality Matters
feedback section of the Residents’ Newsletter.
I would like to take this opportunity to introduce
myself; my name is Marjorie Armstrong, and
mid-November, 2013 I was employed as
Australian Aged Care Group’s Quality and
Compliance Manager for both Kew Gardens
and Banfields Aged Care facilities.
The most recent events at both Kew Gardens
and Banfields Aged Care facilities have meant
it has been extremely busy however, successful,
with excellent achievements at the end of 2013.
I am pleased to inform that we continue to meet
all the requirements set by the Aged Care
Standards and Accreditation Agency Ltd.,
following a Support Site Audit on 23rd November,
2013 at Kew Gardens and Accreditation Site
Audit on the 17th and 18th December, 2013
at Banfields Aged Care.
Improvement ideas and suggestions eventuate
from ‘A Moment for Your Thought’ forms
received from residents and relatives and
‘Continuous Improvement’ forms received from
staff, our own internal audits and surveys, and
we encourage everyone to participate through
this medium. The aim is to provide the highest
quality of care and lifestyle services, delivered
in a tasteful environment and tailored to the
needs of the individual resident. We, at
Australian Aged Care Group, pride ourselves
on not only providing quality of care, but also
on offering a positive approach in assisting
residents to maintain a quality of life.
We thank all our residents and their families
for giving us the opportunity to care for them
and for the trust they have placed in all
of us at Kew Gardens and Banfields. Together,
we will continue to improve in all aspects
of accreditation, quality and compliance.
11 |
Stories, feedback & ideas
We invite all readers to contribute their own stories for each issue of our newsletter. We would really
like to hear about any tales you may have about someone you think is extraordinary by telling us
more about their special life. Please email these stories, feedback or any other ideas to the Editor
on oromet@aacg.com.au
192 Thompson Avenue Cowes VIC 3922
PO Box 993 Cowes VIC 3922
T 03 5951 2500 • F 03 5952 6639
www.banfields.com.au
ABN 84 936 760 834