Primario operatore del settore della progettazione e realizzazione di
Transcription
Primario operatore del settore della progettazione e realizzazione di
Giplast Group High Level Business Review 09.02.2016 DOCUMENTO RISERVATO E NON RIPRODUCIBILE Disclaimer This document and any subsequent information (hereafter referred to as the “Information”) provided to the recipient, contains proprietary, non-public Information regarding the operations and activities of Giplast Group S.p.A., its subsidiaries, its affiliated and associated companies, collectively or individually referred to as the "Company", is provided on a confidential basis. The Information has been obtained from the Company and other sources and has been prepared for the purpose of providing interested parties with general information to assist them in their evaluation of the Company. No representation or warranty, expressed or implied, is made as to the accuracy or completeness of such Information or any other written or oral communication transmitted or made available to the recipient. Nothing contained in the Information is, or shall be, relied upon as a promise or representation, whether as to the past or future performance of the Company. Any estimates or projections contained herein have been prepared by, and are based on, information currently available to the Company and involve significant subjective judgments and analysis and accordingly no representation is made as to their attainability. Only those representations and warranties made in a definitive, written agreement, and subject to such limitations and restrictions as may be specified therein, shall have any legal effect. 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Also, Giplast Group reserves the right not to accept any proposal and to terminate, at any time, further participation in the investigation and proposal process of any party and to modify data, documentation and other procedures without assigning any reason therefore. STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Glossary ABS ABS (Acrylonitrile-Butadiene-Styrene) is an opaque thermoplastic polymer material made from the monomers Acrylonitrile, 1,3-Butadiene and Styrene. Strong and durable even at low temperatures, it offers good resistance to heat and chemicals and is easy to process. B Billion ca. circa EU European Union EMU European Monetary Union e.g. Example given hc Headcount K Thousands M Million n.a. Not applicable/available PF Pro forma 3 PMMA Polipropilene Alternative Material PVC Polyvinyl chloride,, commonly abbreviated PVC, is the thirdmost widely produced synthetic plastic polymer, after polyethylene and polypropylene. PVC comes in two basic forms: rigid and flexible. The rigid form of PVC is used in construction for pipe and profile applications such as doors and windows. Sales Also Revenues YoY Year on Year YTD Year to Date STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Scope of Work and Sources The purpose of this document is to provide a high level company profile, market description and business analysis of Giplast SpA. Our work commenced on the 9.01.2016. We have been provided access to the management of Giplast. Our interaction with the management involved several phone calls with the CEO, Mr. Marozzi, the CFO, Mr. Bruno Sabattini, and Commercial Director, Mr. Patrizio Marozzi. The main source of our information are the management accounts of the company supported by qualitative information gathered during phone calls and on site meetings. The edge band market is part of the much bigger furniture components’ sector and extremely specialized. No specific market studies are available and we based our findings mostly on customers and industry experts interviews Our findings are based on selected public information & reports, the Company’s Business Plan and market interviews: Market Interviews: Ernst&Young Business Analysis July 2013 Mr. P , Client 1 Accuracy Report Mr. D, Client 2 Italian Furniture Market Forecast Report 2016/1028, CSIL Mr. Z, Client 3 www.fedelegnoarredo.it Mr. M, Client 5 Ms. F , Client 4 www.repubblica.it 4 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Table of Content Company Profile Product Portfolio Strengths, Weaknesses, Opportunities & Threats Executive Summary Market Overview Italian Furniture Market Trends Italian Furniture Export Market European Edgeband Market Italian Edgeband Market Italian Edgeband Market – Key Players Company Overview Manufacturing Footprint Customer Concentration Top Ten Clients Customer Interviews 5 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Company Profile 6 Founded in 1977 and headquartered in Giulianova (centre of Italy, about 100 km south of Ancona), Giplast Group or Giplast is a private Italian company that offers a complete range of edge banding solutions for the furniture industry Giplast’s product range is developed and manufactured by the company and can be grouped into PVC, ABS and specialized products. Until 2000, the Company concentrated on its PVC core products. Gradually, the product mix shifted to ABS material (now 95% total revenues), driven by its superior resistance and processing ease Since the acquisition of a key competitor, Flexi-Board in 2013, the company more than doubled its revenues and it became the leading player in the Italian market The acquisition of Flexi-Board was financed by the private equity fund Vertis, which owns ca. 11% of the Company, with the rest controlled by the Marozzi family Flexi-Board has been restructured since and its only plant recently shut-down, with production being transferred to Giplast plant in Giulianova. Giplast has 188 employees in Italy (175 hc) and Romania (13 hc). Giplast operates in a small niche market estimated at approximately €65M€100M in Italy and ca. €800M in Europe. The edge banding industry is driven by the Italian furniture industry which experienced a sharp downturn in the 20082013 period. In 2015PF, the company recorded revenues of €30.0M with a EBITDA margin of 10,7%, making Giplast the largest edge band manufacturer in Italy The company caters to over 700 customers, of which the first two – IKEA and Media Profili - make ca. 25% of sales. Direct exports represent ca. 50% of revenues; however, this percentage is likely much higher as some of Giplast’s large customers use the Company’s edge bands in furniture sold abroad STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Product Portfolio The company’s product mix is concentrated on ABS products generating 95% of revenue. The remaining 5% of products are composed of the low-end PVC category and other products with marginal impact on the overall output such as dust seal profiles in soft and rigid PVC. The new PMMA material is in the development phase. PVC PVC Products T-Profile Soft PVC Flat Edge PVC Key Feature Manual assembly; low end product category; phasing out ABS ABS PMMA Flat Edge ABS Special Flat Edge ABS HT Deep Edge 3D 0,3-5mm thickness; 0,3-5mm thickness; low covers product end product category; offerings from low to high end 0,3-5mm thickness; covers product offerings from low to high end Polipropilene Laser/Hot air alternative material, technology; innovative lower price point, high end/ high new product technology product introduction Overview Giplast's core product until 2000. Replaced by more recent technologically improved and environmentally friendlier products. Available in 200 shapes and 300 solid colors/wood colors Decreasing PVC business; Available in many colors and finishing variations Core business; available in many colors and finishing variations Core business; extra glossy finishing variants Innovative product, one of 3 producers worldwide Clients Developing markets where cost savings are key Developing markets where cost savings are key Furniture producers Furniture producers Furniture producers Interested potential and resellers in Europe and resellers in Europe and resellers in Europe customers: IKEA & and US and US and US Media Profili 7 ABS Flat Edge ABS Standard Strategic product that relies on nonABS raw material STUDIO VIENNA Strenghts, Weaknesses, Opportunities & Threats Reputation Client interviews revealed a well regarded company that provides well priced, good quality products with accessible and dynamic management. Dependence on raw material supplier Key raw materials supplier ‘Versalis’ limits negotiation power and potential benefits resulting from price swings Management Risk The maximization of synergies resulting from the merger of Giplast and Flexiboard, including the reduction of fixed costs, is highly dependent on management effectiveness. Furniture Market trend is positive The edgeband niche generally follows the furniture market trend, which has recovered from a severe crisis and has now plateaued. In addition, there is an increasing need for edgebands as the lower end flat-pack furniture market expands including an always larger variety of furniture types. Innovation Customer interviews revealed that there is room for improvement regarding more innovative and high end products. ABS product concentration The company’s product mix is concentrated on the more profitable ABS segment. Lack of market transparency The high fragmentation of this components’ market does not allow for a clear analysis and measurement of trends or product use. Sources for growth Growth is predicated on a further push into foreign markets and an increase in exports. The company’s current financial profile does not allow for the required investments. Barriers to entry Giplast operates in a small niche market with a loyal customer base. For manufacturers a change in providers implies time consuming fine tuning of colour and material choices and quality risks. The need for flexibility and speed keep Asian competitors away. Vulnerability to economic trends The furniture market is based on discretionary spending and is sensitive to GDP variations 8 Low EBITDA margin A first margin of 40% with 10% EBITDA reflects high fixed costs. Improvements are required. Edgeband Market leader Following the consolidation of the market over the past years, which included the acquisition of Flexi-Board, the company has positioned itself as the market leader in Italy. Flexibility to reach wide customer base The company is large enough to reach companies such as IKEA but retains the flexibility to reach the small companies typical of the furniture industry Integration completed Integration of Flexiboard seems to have been completed successfully without the loss of any major customers. Large customers dependence The combined customer base of the Flexi-Board/Giplast have made Giplast more vulnerable to price pressure. The loss of any large clients would mean a significant revenue decrease. STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Executive Summary The edgeband niche market is a small component of the overall furniture market that provides an indispensable product to furniture makers. In particular, the lower-end or flat-pack furniture segment requires edgebands for virtually all their product offerings Edgebands represent approximately 1% of a furniture’s total production cost There are few, well established players in the market that provide their products to the larger furniture manufacturers (nine players in total in Europe, with Giplast in sixth position) and an unknown amount of small producers that engage with equally small furniture makers. Giplast is able to engage with large and small customers through a dynamic and flexible management approach Market penetration for new entrants is challenging since customers rely on relationships built over time that have proven records of good product performance and the ability to deliver products, product changes and last minute adjustments quickly The replacement of edgebands through new technologies is not expected by players in the industry in the near/medium term Giplast is a well regarded company in the edgeband market. Customers value the Company for its delivery speed, good quality and a price point that is aligned with market expectations Customers position Giplast’s products in the medium quality range, highlighting that there is margin for improvement in their product range of high-end or innovative products. The Company’s growth potential is dependent on expansion into new markets or the development of new products/technologies. Both strategies require significant capital investments. 9 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The Italian Furniture Market In the past, the Italian furniture market was characterized by small, artisan companies predominantly working with wooden furniture, which over the years created the basis for the reputation of the ‘made in Italy’ design. During the past decades, this market has been revolutionized and transformed into an extremely varied and multi faceted industry that shifted away from wooden furniture to processed wood components aiming to expand the ‘made in Italy’ brand internationally Today, mostly small and medium entities function as subcontractors for larger companies that produce components and partly finished goods, which will be finalized and assembled by the company itself or a third party Despite the presence of large, multinational furniture producers, ‘micro’ companies remain a dominant presence in the furniture market and continue to distinguish themselves for high production level levels, quality and design. The fragmentation of the Italian furniture market is illustrated by estimates that show more than 33,000 furniture producers (artisan and industrial) of which 86% have less than 10 employees. In a screening of the industry, 580 players resulted to have revenues >€5M and a proven record of 5 year financial history. These small companies rely on small and flexible suppliers to provide them with the necessary components for the product they produce. 10 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The Italian Furniture Market Trends During the years 2007 - 2013, influenced by the global economic crisis, the Italian furniture production decreased by over 20%. In 2013 a loss of 67.653 jobs had been registered (-4,3% vs 2012), the closure of 14.676 companies (-6,7% vs 2012) and a decrease of 5,8% in imports. 2015 signalled an end to the falling consumption of furniture in Italy. The overall signs of improvement of the Italian economy during 2015 generated an increase in domestic demand and is expected to drive production from €14,9B in 2014 by 8% (total of all furniture segments at constant prices). Furniture exports started regaining momentum in 2014 thanks to EU and especially non EU demand. Italy Macro-economic profile, 2014-2018. (% variation) 4,0 3,0 2,0 1,0 0,0 -1,0 11 2014 2015 2016 2017 2018 Forecast Italian furniture sector, 2012-2018. (annual variation) Gross GDP EU (28 countries) Gross GDP EMU (19 countries) Gross GDP Italy 15% General industrial production index -5% Production 10% 5% Domestic Consumption 0% 2012 2013 2014 2015 2016 2017 2018 Exports -10% -15% Imports -20% STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The Italian Furniture Export Market During the first months of 2015, exports continued to represent the key growth driver of the Italian furniture market. A growth rate of 4.7% is expected in 2015 based a weaker EUR and constant external demand. The presence of Italian furniture in many countries around the world makes the overall industry less vulnerable to singular market swings The first three Italian furniture destination countries are expected to remain France, Germany and Italy, while the USA, China and Saudi Arabia present double digit growth rates. Giplast Revenues 30.09.2015* 01% 28% Italy Europe (excl. Italy) Other countries 70% Furniture Exports by Destination Country, 2014-2015. % share 2014 Variation 14/13 Variation 14/15 (Jan-Jul) France 15,1% 0,8% 1,8% Germany 11,0% 0,0% 4,1% Great Britain 9,3% 11 17,6% USA 7,9% 15,0% 26,0% Russia 7,4% -8,7% -25,2% Switzerland 5,3% -2,2% 2,9% Spain 2,9% 13,8% 20,4% Belgium 2,5% -0,9% -1,7% China 2,5% 28,2% 18,5% Saudi Arabia 2,0% 16,0% 45,8% EU28 53,1% 3,3% 6,6% Extra EU28 46,9% 3,2% 5,4% 100,0% 3,2% 6,1% WW *Revenues include Giplast and Flexi-Board 12 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The European Edgeband Market In 2014 the European edgeband market was estimated at €770M. It is dominated by two large multinational companies that retain 65% of the market. Giplast positions itselt 6th in the overall European Market and is the market leader in Italy. Vertical integration characterizes the market. Eg: Rehau, Surteco, Romaplastik as part of the Swiss Egger Group, Sitech as part of Mauro Saviola Group (this Italian group integrates several national and international companies focused on wood, chemical and furniture). Smaller companies distinguish themselves through their flexibility to adjust to a customers specific needs 2014 Estimated European Market €770M . Sitech; 2% . . Giplast; 4% Plastivar; 1% MKT; 9% BVR; 1% Surteco, also a German multinational, that divides its total revenues of €400M into Edgebands 30%, Foils 21%, Decorative Printing 13%, Release Papers 17%, Skirtings 5%, Technical Extrusions 3%, Other 5% Romaplastik is a Turkish company with revenues of €50M and 400 Rehau; 35% Probos; 10% Roma Plastik; 9% Surteco; 30% Italian Companies 13 . Rehau Group is a large German multinational that generates €2.8B in revenue with 20,000 employees across the globe producing windows & doors; building technology; automotive (60% of revenue); furniture solutions; hoses, profiles and seals; employees. It manufactures ABS, PVC, PMMA, melamine, and aluminum edging products. Probos Plasticos, a Portuguese company produces, supplies, and exports protective, functional, and decorative thermoplastic edgings for the furniture industry. The company was recently sold to private equity firms: Portuguese fund Explorer and Spanish fund N+.1 MKT a German, medium-sized company, active on an international level, produces thermoplastic edge bandings for the furniture industry and is the number three in the German market. STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The Italian Edgeband Market In 2014 the Italian edgeband market was estimated at €65M-€100M where Giplast is the market leader followed by Sitech. Approximately 50% of the overall furniture market is composed of furniture that requires edgebands (ranging from 90% for kitchen and bathroom furniture to close to 0% for upholstered or garden furniture). Giplast’s clients can be found in all product segments except upholstered furniture and office furniture, thus tapping into a segment estimated at €7.7B The Italian Edgeband market of ca. €65M €100M is divided between 4 major players and an unknown amount of small companies Total Italian furniture production 2014 Segmented by product type €14.9B Kitchen Estimated relevant Italian furniture market segmented by product type Others €7.7B Others; 23% Giplast; 30% BVR; 11% Office Upholstered Estimated Italian Edgeband Market €65M - €100M Sitech; 25% Plastivar; 11% Others: divided between bedroom furniture (20%); 1 2 dining ad living rooms 3 (16%); outdoor, bedroom and occasional (29%); non upholstered seats (8%), furniture parts (29%). 14 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE The Italian Edgeband Market – Key Players In 2012-2013 a few events reshaped the Italian edge banding market giving it its current shape: One of the company’s key competitors, Corbetta FIA Srl stopped manufacturing operations in Italy (and sold the remaining distribution network to the German MKT), leaving market share to be gained by Giplast Sitech, the former market leader, went through turbulent times as its holding company, Mauro Saviola Group, underwent a series of restructuring events The acquisition of 100% of Flexi-Board by Giplast Group The combination of these events propelled Giplast to become the market leader of ABS and PVC edge banding solutions in Italy. . ITALIAN COMPETITORS 2014 (€M) € 29,0 € 19,2 Giplast Sitech € 7,7 € 7,7 Plastivar BVR Competition in this niche segment in Italy is intense. As the Italian market continues to contract innovation, scale / efficiency, and competitive product offerings are key. There are many other very small producers in the market which in turn supply very small furniture producers which are not represented in this analysis. All products have to comply with UNI EN ISO 9001/08 regulations 15 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Company Overview Manufacturing Footprint Giplast’s headquarters are located in Giulianova (TE). The location will continue to absorb Flexi-Board personnel as the company’s integration proceeds. Galati (Rumania) Giplast Balkans (80% Giplast, 20% local partner) Storage of raw materials, manufacturing of Storage of raw materials, manufacturing of Storage and product distribution & Activities all product lines, stockage all product lines, stockage sales office in Bucarest Circa 124 employees of which 22 Circa 51 employees of which 11 specialized, Workforce 13 employees specialized, 102 non-specialized 40 non-specialized Rental property 39.000 m2 of which 14.000 m2 covered 15.000 m2 of which 7.000 m2 covered Operations 5 days/week; 3 shifts 5 days/week; 3 shifts Capacity The combined capacity of both plants is of 50tons/day Single color ABS products and PVC sheet Products Complete product range in ABS and PVC edge bands destined for the eastern european market Location Giulianova (Giplast Group) Luzzara (Flexi-Board) At the end of 2015 the total headcount of the group was 188 which, during 2016 with the complete closure of Luzzare, will decrease to 143. Total Giplast Group Headcount 300 200 182 187 195 188 181 31/12/2014 30/06/2015 30/09/2015 31/12/2015 31/03/2016 143 100 0 16 31/12/2016 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Company Overview Customer concentration €12,6M 100% 43% €5,3M 43% Ikea Monguzzi 0% Total Revenue 1H2015 100% €7,2M 55% high On average, top 13 clients represent ca. 57% total revenues and generate 50% of margins 24% 34% a 49% 50% 23% Media Profili The company enjoys overall margin of 41.7% 26% 32% % Margin Distribution Gross Margin/Sales €2,6M 33% Users Larger clients leverage their scale and negotiating power to reduce prices thus increasing pressure on margins Resellers generate higher margins than users because resellers purchase the product unpackaged and uncut yielding in little or no waste or scrap material 50% 45% 40% Resellers 0% Total Revenue 1H2015 17 Gross Margin/Sales STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Summary Customer interviews highlighted the following aspects: Giplast is a well known and well regarded company in the edgebanding sector with recognition found within a range of customers: from large furniture manufacturers to small edgeband distributors for the southern part of the country All these customers confirmed that Giplasts products priced in line with the market. This aspect is one of the key discriminating points for a customer when choosing a supplier. Speed and flexibility in adjusting to a customers requests was also listed as a valuable characteristic of the company. This ability distinguishes Giplast from its large multinational competitors. Efficient service delivered through accessible customer support was mentioned during every customer interview Customers perceived Giplast’s products within the low/medium to medium end products and there were no quality complaints. One of the company’s largest customers highlighted that Giplast has room for improvement as far as their range and high end and technological advances are concerned. 18 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Client 1 (1/5) Client 1 is one of four large Italian subcontractors for low cost furniture retailers. The company employs approximately 500 people with revenues over €100M in 2015. It acquires industrial size composite wood panels and prepares them for resale to the end-user (packaged and finished with instructions). Typical customers are large flat-pack furniture producers. Virtually all of this furniture type requires edgeband finishing. The company’s edgeband suppliers include, among others, Giplast which supplies about 50% of their edgeband needs Larger customers sometimes request a particular finishing leaving the subcontractor little choice regarding the type of edgebands to be used. However, usually when choosing among edgeband competitors quality and price are the key differentiators. Giplast positions itself in the medium price and quality range. When looking for particularly high-end quality products areas such as highly glossy materials or virtually wood type finishings Client 1 showed some reservation regarding Giplast’s ability to deliver. Client 1 appreciates the flexibility and good service that Giplast provides. Client 1 estimates that edgebands represent a few percentage points (1-5%) in the overall cost of producing their furniture range. A small segment of furniture finishing is accomplished through 3D technology, which does not need edgebands. Comments on the Edgeband market: The edgeband market is composed of a few major players, led in Italy by Giplast. However, there are many other small producers that are ‘pulverized’ across the country. In Italy large multinational edgeband producers cannot reach the SME furniture manufacturers, these tend to be loyal to equally small suppliers. Among final users there is a clear trend towards a furniture type that requires edgeband or other technology that finishes composite wood furniture. There are no signs that this need for edgeband finishing will change or decrease in the future. 19 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Client 2 (2/5) The Client 2 group is the largest manufacturer of kitchens in Italy. Established in 1967 in B, the business today employs 500 staff that manufactures ca. 60,000 new kitchens every year generating revenues of approximately €155M in 2015. 70% of Client 2’s kitchens are exported. Approximately 90% of Client 2’s production requires edgebands. The company acquires edgeband products from Giplast since 2009. Today 55% of Client 2’s edgeband need is supplied by Giplast. The remainder is imported from Rehau and/or Surteco. Given the low (ca. 0.6%) percentage that edgebands represent in the total manufacturing cost of a kitchen, the most important characteristic this furniture maker requires from a supplier is quality and delivery speed. Giplast distinguishes itself for its timeliness and quality of its products, however: The product range that Giplast offers is limited, therefore reducing the scope of products that Client 2 purchases. When choosing a supplier quality supersedes price. Comments on the Edgeband market: There are no strong competitors in the Italian market. Client 2 never purchases edgeband finishing from Asian suppliers because of their concern about quality guarantee. There are no signs that edgeband finishing demand will change or decrease in the future. 20 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Client 3 (3/5) Client 3 is a small Italian company with revenues of approximately €15M/year, that provides finished wood panels to xxxxxxx in USA. Xxxxxxxx is an OEM manufacturer of affordable, contemporary, Italian furniture. It manufactures finished wood panels in Italy, other components in Asian countries, then assembles and distributes to the American market from North Carolina, USA. From the unfinished panel to the ready to use component, Client 3 produces finished wood panels exclusively for export to the US. The company has no competition. Giplast provides approximately 90% of the ‘medium-low’ end ABS edgebands, which for them comprises about 8% of total furniture costs. Client 3 values Giplast’s speed and flexibility to adjust to new requirements. The price range is aligned with competition and they are satisfied with the product quality. Giplast distinguishes itself from large multinational competitors through its fast response time, accessible management, reasonable prices and flexibility. 21 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Client 4 (4/5) Client 4 is a French company that designs and manufactures flat pack furniture for the home that is sold in 70 countries. With revenue of ca. €170M in 2015 and around 800 employees, the company produces and designs almost 3 million products. All of the company’s product range (bedroom, kids room, kitchen, bathroom, living room) requires edgebands. Approximately 60% of the company’s edgebands are provided by Giplast. The company’s supplier selection process has 3 stages including a request for samples, followed by a trial period and a company inspection. It does not differentiate by production/revenue size. In comparison to other suppliers Giplast distinguishes itself in quality, price and delivery time. Price/Quality performance is good and Client 4 places Giplast’s products quality range at a medium-high level For Client 4, Giplast is the first reference company also regarding new technological developments. 22 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Customer Interviews Client 5 (5/5) Client 5 is a small edgeband distributor for southern Italy with revenues of approximately €3M per year. The company receives large ‘mother rolls’ of edgebands, divides them and supplies them to small furniture makers or furniture-product related stores. None of these products are exported and customer loyalty is high. Giplast provides 70% of this reseller’s ABS product range Giplast distinguishes itself for its flexibility and ability to adjust to the resellers’ need for specific product types, limited quantities and delivery speed. In addition, the direct interaction with the provider is valued. The price range is aligned with other suppliers Comments on the edgeband market: The high end range of edgeband products are used more frequently in the northern part of Italy, while in the less affluent southern market the product generally aligns itself to the lower end. As customers are small, volumes required are generally minimal making this part of the market unattractive to multinational edgeband providers. 23 STUDIO VIENNA DOCUMENTO RISERVATO E NON RIPRODUCIBILE Appendix Product description 24 STUDIO VIENNA