BLÅKLÄDER CASE STUDY
Transcription
BLÅKLÄDER CASE STUDY
BLÅKLÄDER CASE STUDY CASE STUDY SAINT-GOBAIN BUILDING DISTRIBUTION (FR) Saint-Gobain Building Distribution wanted to increase the image and the pride of their employees. They also wanted to have the possibility to print 43 different logos on their garments and manage no stock internally. It was important for them to be able to control production, quality, social responsibility and environment care. They got all this in one location:BLÅKLÄDER WORKWEAR. FACTS Saint-Gobain Building Distribution is the distribution business unit of SaintGobain, a worldwide group quoted in Paris Stock Exchange CAC40 which has been celebrating its 350th anniversary. SGDB is the biggest business unit of Saint-Gobain with 43% of the 41 billion Euros turnover. SGDB is 27 countries with 64.000 employees. In France, SGDB is 2.200 outlets, 24.000 employees for 7 billion Euros turnover in 2014. Saint-Gobain Building Distribution • 27 countries, • 64.000 employees, • Turnover: 18 billion € PROJECT PLAN With the intention to achieve the best possible result a dedicated group, consisting of people with different competence, was put together and the project plan was set. It was important to Saint-Gobain Building Distribution France that Blåkläder took full ownership over the project and ran the whole process forward - which we did. Saint-Gobain Group • 181.700 employees, • Turnover: 41.1 billion € • Quoted in Paris stock exchange CAC40. Saint-Gobain Building Distribution France • 24.000 employees, • 2.200 outlets, • Turnover: 7 billion € A DEDICATED GROUP OF PEOPLE WITH DIFFERENT AREAS OF COMPETENCE, WAS PUT TOGETHER. COMMENT TROUVER VOTRE TAILLE Prenez vos mesures selon les instructions ci-dessous. Portez des sous-vêtements moulants pour prendre les mesures. Les mesures de largeur correspondent à la circonférence du corps. Vérifiez quelles sont les tailles disponibles avant de commander. Toutes les tailles ne sont pas disponibles pour tous les modèles. A TOUR DE POITRINE COMMENT PRENDRE VOS MESURES* A) Poitrine Mesurez horizontalement votre poitrine au point le plus large. Assurez-vous que le ruban mesureur reste droit dans votre dos. A TOUR DE POITRINE B) Tour de taille hommes Mesurez horizontalement vos hanches, au niveau où vous portez normalement votre pantalon. Tenez fermement le ruban mesureur et assurez-vous qu’il reste droit autour de votre corps. B TOUR DE TAILLE C) Hanches femmes Measure horizontalement au niveau des hanches, à l’endroit le plus fort. D) Intérieur de la jambe Mesurez la longueur entre votre entrejambe et le point juste sous l’os de votre cheville. Assurez-vous que le ruban mesureur reste droit.** * Faites-vous aider et procédez à deux mesures. ** Remarque : ne mesurez pas votre pantalon préféré. C TOUR DE HANCHES D INTÉRIEUR DE LA JAMBE D INTÉRIEUR DE LA JAMBE IT’SSINOT ALWAYS OBVIOUS HOW TO VOS MESURES SONT COMPRISES ENTRE DEUX TAILLES, CHOISISSEZ LA TAILLE LA PLUS GRANDE. MEASURE YOUR BODY. WE DEVELOPED A SIZE GUIDE WITH AN ASSOCIATED MOVIE ONLINE TO MAKE THIS EASIER. SIZE GUIDE, CATALOGUE & LOGO MANUALS Blaklader knows how important it is that our workwear is fitting correctly and are comfortable, but it is not always obvious to a person how- and where to measure their body to get a perfect fit. To make this process a lot easier and quicker, we developed a Size Guide with an associated movie online. In Blaklader Size Guide, each person or employee enter their measurements in relevant fields and have their correct sizes for top and bottom calculated straight away. An easy way to have all sizes for each employee correct ahead of ordering workwear from Blaklader. “A total of 66 % of the garments were labeled Point P.” A product catalogue was made by our marketing department so that the required assortment could be decided. Several samples were then made for testing to assure the desired level of quality, comfort and design ahead of production. 36 different logo manuals were made by the marketing department so that the logo types could be heat transferred correctly on the workwear as required. This helped to unify the visual identity and keep the differences in a company of 24 000 employees, over 20 legal companies and over 40 chain names. EACH ITEM WAS PERSONALIZED WITH LOGOS. A TOTAL OF 230 000 HEAT TRANSFERS WERE MADE. EDI - SAFE, QUICK AND EASY Saint-Gobain and Blåkläder IT department worked closely together so that each customer store could place their own personal order via EDI services. The Electronic Data Interchange service provide enhanced safety and reduces the risk of errors. When an order is placed online it is received immediately by Blåkläder business systems. We then send back an electronic order response to the customer. If desired, we could also send a dispatch advice and invoice. The process is safe, quick and easy. “Each customer store could place their own personal order. A total of 129 816 were ordered.” The orders made by Saint-Gobain Group arrived at our warehouse and were put into storage ahead of being personalized pending delivery. All orders were picked and packed through our automatic electronic system. WE ALSO OFFER OUR CUSTOMERS THE OPTION TO HAVE THEIR GARMENTS EMBROIDERED AS DESIRED. OUR OWN FACTORIES OUR OWN FACTORIES Blåkläder owns our own factories in Sri Lanka and Vietnam, and together they produce around 80% of our products. These factories are certified according to ISO 9001, ISO 14001 and SA 8000, which we believe we have reason to be proud of! By owning our own factories, we have full transparency in production and can feel secure with the fact that our production is carried out in a nice way with satisfied colleagues at our production units. “80% of our products are produced in our own factories. This gives us better flow and higher quality.” This also gives us the possibility to set higher demands, have direct contact with subsuppliers and have better flow and higher quality in production. OUR WAREHOUSE COVERS 20,000M2 AND HOLDS APPROMXIATELY 1.5 MILLION GARMENTS. PERSONALIZED ORDERS PERSONALIZED ORDERS Since every employee had measured their own sizes, every order we received was personalized and packed for each and every individual. “We dressed a total of 9 306 people.” DELIVERY Within the agreed timetable we had all garments packed, stored and ready to be delivered. On a few occasions Blåkläder chose to use a third shift to speed up the procedure due to all the personalized production that was being done. “We delivered products to no less than 1 559 street addresses in France.” THERE ARE NO SHORTCUTS. JUST HARD WORK. For over 50 years, Blåkläder has developed, manufactured and distributed workwear for professionals with high demands on quality, functionality and design. We see workwear as tools for our customers, so they can do a better job being safer. We look at workwear as an investment. We know that quality pays off in the end, especially if the seams last a lifetime. “We control the whole process to make sure things are being done in the best possible way.” We have learned what it costs to maintain an excellent level, and what is required to ensure quality at every stage in the process, from idea to time of delivery - and the price is dedication, perseverance and knowledge. Someone has to do the job. Someone has to raise their hands and make sure things are being done in the best possible way. That is why we control the whole process ourselves. We own the factories where the garments are sewn. We know exactly under which conditions our garments are made and by whom. This gives us full control over quality and delivery, but also health and safety in production. The result is one of the widest assortment in the market with 1,5 million garments in stock and a delivery reliability of over 97 %. Hard work has made Blåkläder a growing, international company. Hard work will make us grow even more. OUR OWN FACTORIES SA 8000 LOGISTICS LIFETIME WARRANTY ------------------------------------------------------Having our own production gives us better control of quality. Some two million garments leave our factories each year. ------------------------------------------------------Blåkläder works hard to ensure the customer gets their order in full and on time. Thats why our warehouse covers 20,000m2 and holds appromxiately 1.5million garments. It’s from this central hub we send garments worldwide. OUR OWN DESIGN ------------------------------------------------------Functional, comfortable garments with an attractive design. That’s the result of long tradition, expertise and collaboration with users. We develop specially designed collections for companies that want to show off their own profile. -----------------------------------------------------------Our factories are SA8000 certified, which is a voluntary international standard that governs the social conditions of employees. SA8000 is based on ILO’s core conventions, UN’s declaration of Human Rights and UN’s convention on the Rights of the Child. This means that our factories are audited according to eight key areas: child labour, forced labour, health and safety, freedom of association and freedom of negotiation, discrimination, discipline and working hours and reimbursement. -----------------------------------------------------------Blåkläder is the only working clothes manufacturer that offers a lifetime warranty on its seams. Professional staff and modern equipment make this warranty possible. If a seam splits, as long as it has not been torn by sharp edges or tools, we will repair it or replace the garment. We consider a garment’s life span to be up until it has holes worn in it or is otherwise no longer useful. ISO 14001 -----------------------------------------------------------We are ISO 14001-certified, which means that we are constantly working to be as considerate to the environment as possible. AB Blåkläder • Box 124 • Prästagärdet 3 • 512 23 Svenljunga Sweden • T: +46 (0)325 66 19 00 • F: +46 (0)325 66 19 19 saljsupport@blaklader.com Blåkläder Workwear SARL • 340 Rue Vulcain • 27000 EVREUX France • T: +33 (0)2 32 54 24 01 • F: +33 (0)2 32 54 27 35 france@blaklader.com Blåkläder Workwear Ltd • 1 Chapel Street, Warwick CV34 4HL • United Kingdom T: +44 (0)800 028 8234 • F: +44 (0)800 028 8235 uksales@blaklader.com Blåkläder Deutschland GmbH • An der Pönt 62 • 40885 Ratingen Germany • T: +49 (0)2102 48 279 40 • F: +49 (0)2102 48 279 55 Mail: kundendienst@blaklader.com