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Email:
Tel: 01733 715 000
Email: info@hello-voice.com
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Say Hello to
3 Months Free VoIP
Want
a
experi happy Host
ence?
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We ha
ve bee
n offe
our en
rin
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solutio -to-end host g Contrex,
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ed voic
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2004 a e reseller ch e
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We ha
ve rem
Hosted Business Telephony
We’re now offering all new Hello Voice customers free
VoIP for the first 3 months!
We deliver our hosted business telephony solution using
Contrex, our award winning, cloud-based platform. The
Contrex solution is fully functional and flexible enough to
meet the needs of a wide range of businesses, from a one
person organisation, through to larger corporates and
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Value for money
Minimal capital outlay
Competitive call costs
oved
the ba
rriers
Short
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No min ntract term
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NoEvents
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Free tr e per DDI
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We’re exhibiting
Free mat Peterborough
events
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B2B on 21st October
ting at
su
Kingsgate Conference Centre,pport.
Peterborough.
Hello Pop by our stand to
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poweand how
learn more about
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you can get 3 months for free!your sa
les eff
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Benefits of Hello’s VoIP include:
Inbound call routing
Unified messaging
Tel: 01
hello-t 15 852 660
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info@
Tel: 01
15 85
2 6600
Contact us today to start your 3 free months
and see how Contrex could benefit your business
Contact Us
Tel: 01733 715 000 | Email: info@hello-voice.com | Web: www.hello-voice.com
Registered Company address: Asset House, Thorpe Wood, Peterborough PE3 6SR
Registered in England and Wales, No. 4489059
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Web:
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Private Healthcare
supporting Hampshire
Hospitals NHS
Foundation Trust.
Owned and operated by the Trust,
Candover Clinic is an investment that
provides additional funding to support
NHS services within Hampshire Hospitals
Foundation Trust.
Our outstanding
facilities include:
Call us now for a no-obligation, fixed
price Self-Pay package price.
Superior en-suite rooms with digital
TV, Wi-Fi, daily gourmet menus and
very flexible visiting times.
Ask us about our competitive MRI
scanning service and wide aperture
scanners for high quality images and
your total comfort.
Candover Clinic
Hampshire Hospital NHS Foundation Trust
Aldermaston Road
Basingstoke
Hants.
RG24 9NA
www.candoverclinic.com
01256 315010
private.patients@hhft.nhs.uk
The
Candover
Clinic
Superior Private Healthcare
Pleasant, highly trained medical
support staff dedicated to
your comfort.
Ultra-modern, private, on-site
theatre suite equipped with the
latest technology.
The most up to date MRI and CT
technology featuring wide aperture
scanners for patient comfort and
high quality imaging plus the latest
ultrasound, X-ray, cardiology &
urodynamic equipment.
Purpose built on the
Basingstoke and North
Hampshire Hospital Campus
DATA SHEET
FOOD ORDERING AND PAYMENT SOLUTIONS
TIME
CASE STUDY
PO
MEAN OR DOES
N’T H
POOR
AVE T
DIET
O
EVER HAD TO DEAL WITH IMPATIENT, HUNGRY
FOOTBALL FANS? FIVE GUYS DID! HERE’S HOW
THEY ‘DID THE DOUBLE’
CASE
HEIGHTENED CUSTOMER
EXPERIENCE & INCREASED REVENUE
YOUR
BRAN
D
ICON
D
DOW
NLO
THE “A AD
PP”
ORDER & PAY
GO IN & COLLECT
OR HAVE IT
DELIVERED
ABOU
T
The NOQU cloud based software suite enables fast food outlets
and restaurants to offer their customers online and mobile access
to menus and ordering solutions whilst retaining brand integrity.
The NOQU service was originally designed for large organisations
that required high quality graphics and extensive ordering
features. Therefore, the quality of the applications inherent within
NOQU is exceptionally high, with an intuitive interface and a
superior consumer experience.
THE NOQU PROPOSITION IS SIMPLE:
Umbrella sites, which advertise your products, make enormous
profits generated by YOU and similar food outlets. Yes they bring
you customers but greatly dilute your brand as a result. NOQU
is designed for those restaurateurs who care about their brand
and wish to offer their customers a more engaging and intuitive
experience.
THE STANDARD NOQU
SERVICE INCLUDES:
•
•
•
•
Online Ordering
Integrated Mobile Apps
(iOS and Android)
Till Display Unit
GPS Driver Tracking
(Due Q3 2015)
Options Include
• Kiosk
• Table Ordering (Due Q3 2015)
• ePOS Lite – Tablet based
till system for takeaways
• NCR Aloha integration
• NOQU Loyalty program
Key to the successful operation of any business is the measurement of activity and capturing of important
information about the buying habits of its customers. Gathering and reporting on data captured during the
customer registration and buying process can provide you with detailed and invaluable information to enable
targeted marketing campaigns. This information is captured by umbrella sites but the value is retained within
their customer base, not yours. This means they can run generic advertising which will attract customers to
your competitors. NOQU captures data for YOU as part of the standard registration process and enables you
to run effective campaigns directly to your own customer base.
EMAIL info@gonoqu.com
PHONE 0330 119 1880
IAGRA
M TO
FLEXIB
LE
EASY
TO UP &
DATE
GO H
ERE
COMM
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AT
NEW
CUST E WITH
OMER
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to
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We
all
know
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Guys
passionate
their
and
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p
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popula hy and tasty unately on th cases in th
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about their high quality burgers and
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p.”
good g
critical
ra
for us
have successfully grown a cult-like
immediate feedback from customers and staff alike. Effective
and w sp
e are
following around the world.
collaboration meant that Five Guys received an ordering and
payment service that was exactly what they wanted and mirrored
the fantastic customer experience visitors expected.
WEB gonoqu.com
EMAIL info@gonoqu.com
PHONE 0330 119 1880
EMAIL WEB gono
qu.co
info@
PHON gonoqu.c m
o
E 033
0 119 18 m
80
STUD
Y
E
PRROIMCISE
Pe’re conbfiedaetnetnwe
W ’t be
won rice!
on p
!
Want to make great savings on your
business calls and lines?
Cornwallphone provides telecoms for businesses of all sizes in Cornwall.
We offer friendly and knowledgeable advice on the latest products and helpful local support to
our customers.
Right now, we have a special offer for Cornish businesses.
Order between now and Easter and pay just 5p/min for Mobile calls.*
So that’s…
Local and national rates just 1p/min
Mobile calls just 5p/min
No minimum contract
Transferring to our service is fast, simple and risk free. We handle everything for you and aim to
have you connected to our service within 14 days.
Confident we won’t be beaten on price, get in touch with us today.
Call us on 01326 456 006 or visit www.cornwallphone.com.
Kind regards,
Andrew Brindley
Cornwallphone
* Vodafone, O2, Orange, T-Mobile and 3 Mobile
Call us on 01326 456 006 or visit cornwallphone.com
Cornwallphone is a trading name of 4tel Communications Limited. Registered office: Waterside Court, Falmouth Road, Penryn, Cornwall, TR10 8AW
Registered in England and Wales No. 04512684. VAT No. 803 6673 31
0300 Numbers
Summary
• You pay just £9.95 + VAT per month (includes 2,000 mins worth of calls)
• After free minutes all calls charged at 1ppm + VAT
• Same price to ring as 01/02 landline numbers (see Pricing below)
• Should be included as part of any inclusive call minutes (see Pricing below)
ADSL2+ Premium Broadband
• FREE Online Access
• No Minimum Contract – cancel anytime
Summary
• Quality Tier-1 Network
• 24/7 Freephone Tech Support
*
• No change to your existing telephone number(s)
• Fast – Up to 24Mbs downstream
• Reliable, Business Quality Network
• No Restrictions, No Port Blocking
Pricing
• Ideal for Data and Voice (VoIP) applications
• Free ‘Wireless N’ Router option
Standard Numbers - FREE
• Flexible – 30 Day Contract option
Connection Fee (one-off)
Memorable Numbers - Prices start at £9.95
• Service – Cornwall-based Support
Superfast Broadband
Monthly Service Charge
£9.95*
• Great Value – Migrate for Free
£
Divert to Mobile Option
What does the Caller pay?
Cost of receiving calls?
Subject to status all New numbers may be diverted to UK mobiles.
*Please note not all services are available in all areas. Speed can vary significantly depending on distance from the exchange.
Additional charges apply.
Summary
Features
Calls should cost the same as calls to UK landline numbers starting 01/02.
Can be included as part of any inclusive call minutes or discount schemes
• Fast – Up to 76Mbs** downstream
for landline calls. This should apply to calls from any UK operator
(including mobiles).
• Reliable, Business Quality Network
Product Name
ADSL2+ Premium
• No Restrictions, No Port Blocking
The first 2,000 minutes per month are included in the package price.
Product
Type
WBC
(21CN)
Thereafter all calls are charged
at 1ppm.
Please note Divert to
Mobile
•calls
Ideal for Data and Voice (VoIP) applications
would be charged separately at the applicable mobile rate.
Downstream (up to)
24Mbs • Free ‘Wireless N’ Router option
i
• Service – Cornwall-based Support
• Great Value – Just £35 per month
Terms apply. All prices exclude VAT unless stated. *For customers choosing Email Billing option (Paper Billing add £1.00 per month).
Upstream (up to)
Usage Allowance
Details
1.3Mbs
Unlimited
i
None (Default)
What are 0300 numbers? New UK-wide 0300 numbers were introduced
by Ofcom, the UK
Routed IPs
Usable
Telecommunications regulator in October 2007. Unlike normal landline
not IPs (/30)
(Free ofnumbers,
charge) 0300 numbers2 are
tied to one specific area of the UK. Calls are simply pointed to an existing landline number. Calls to 0300 numbers
6 Usable
IPs
should cost the same as calls to geographic numbers, and be included as part of any inclusive call
minutes
or(/29)
discount schemes for geographic calls.
Contract Period
Provides 1**Please
Staticnote
IP address.
not all services are available in all areas. Speed can vary significantly depending on distance from the local street cabinet.
Provides 2 usable IP addresses
(1 for the router and 1 for servers, PC etc.)
Features
i
Provides 6 usable IP addresses
(1 for the router and 5 for servers, PC etc.)
Choose from
30 Days
or 12 Months. Terms
apply.
Product
Name
Fibre+
Unlimited
0300 numbers are increasingly being used by public sector and not-for-profit organisations (such as registered
Product Type
WBC FTTC
charities) instead of 08 prefixed numbers.
Static IP addresses – Your computer or router is given the same IP address each time you connect to the Internet.
Using the same IP address may expose you to security vulnerabilities. To be safe we recommend using a firewall.
Are 0300 numbers for everyone? No. 0300 numbers are solely available to the public sector (including Downstream (up to)
organisations with a .gov.uk or .nhs.uk website) and not-for-profit organisations such as registered charities.
Upstream (up to)
Charges
i
We want to support public sector, community and voluntary organisations in continuing Usage
their Allowance
valuable work. Various discounts are available across many of our products for qualifying
New Connection – £40.00
organisations. Please contact us for more information.
Connection Charge
Migration Routed
– Free IPs
(Free of charge)
£20.00***
Monthly Service Charge
76Mbs
£
19Mbs
Unlimited
One-off fee applies if you don’t have
broadband (ADSL)
Provides 1 Static IP address.
Nonealready.
(Default)
If you already have broadband (ADSL) with another
Provides 2 usable IP addresses
provider you can
migrateIPs
for (/30)
free.
2 Usable
(1 for the router and1 for servers, PC etc.)
Provides 6 usable IP addresses
Call us on 01326 456 006
6 Usable IPs (/29)
(1 for the router and 5 for servers, PC etc.)
£34.03 (ex Vat) or Free with a New 12 month connection
or visit cornwallphone.com
12 Months. Terms apply.
Contract
Period
to ADSL2+
Broadband.
Wireless Router (optional)
Cornwallphone is a trading name of 4tel Communications Limited registered office Waterside Court, Falmouth Road, Penryn, TR10 8AW.
We
want
to support public sector, community and voluntary organisations
continuing
their or router is given the same IP address each time you connect to the Internet.
Registered in England and Wales No. 04512684. VAT No.
803
6673 31
Static in
IP addresses
– Your computer
i
Using the
IP address may expose you to security vulnerabilities. To be safe we recommend using a firewall.
valuable work. Various discounts are available across many of our products
forsame
qualifying
organisations. Please contact us for more information.
Charges
£
Terms apply. All prices exclude VAT unless stated. E&OE
***For customers choosing Email Billing option (Paper Billing add £1.00 per month).
New Connection or
Connection Charge
One-off fee applies if you don’t have broadband
Call
us on
01326(ADSL)
456already
006or you already have broadband with ourselves.
Regrades
– £40.00
If you already have broadband with another
– £40.00
orMigration
visit cornwallphone.com
provider you can migrate to Superfast Broadband.
**
**
£35.00
Monthly
Service
Charge
Cornwallphone is a trading name of 4tel Communicati
ons Limited
registered
office Waterside
Court, Falmouth Road, Penryn, TR10 8AW.
Registered in England and Wales No. 04512684. VAT No. 803 6673 31
*
Wireless Router (optional)
i
£34.03 (ex Vat) or Free with a New 12 month connection
to Superfast Broadband.
We want to support public sector, community and voluntary organisations in continuing their
valuable work. Various discounts are available across many of our products for qualifying
organisations. Please contact us for more information.
All prices exclude VAT unless stated. All orders are subject to our Terms of Business and are subject to status. *For customers
choosing Email Billing option (Paper Billing add £1.00 per month). **Please note not all services are available in all areas.
Call us on 01326 456 006
or visit cornwallphone.com
Cornwallphone is a trading name of 4tel Communications Limited registered office Waterside Court, Falmouth Road, Penryn, TR10 8AW.
Registered in England and Wales No. 04512684. VAT No. 803 6673 31
Proud Winner of 2 Major
Telecoms Awards
Sales Team of the Year 2015
£2.5 - £7.5m turnover
National Sales Team
of the Year 2015
We’d like to thank our customers in particular
the Salisbury business community for your
continued support.
Berry Telecom provides reliable, low-cost
office phone systems for a wide
range of businesses helping them
to make significant savings on
call and line charges.
For more info visit berrytelecom.co.uk or call 01722 820760.
Case Study
0203 479 9000
Creating a collaborative solution
info@koris.co.uk
www.koris.co.uk
Koris integrates Epson interactive meeting room
solution with Microsoft Lync to open up new
possibilities for customers
Case Study
• Microsoft Lync combined with
the EB-1430Wi to enable a truly
collaborative offering.
• Enhance your meeting
experience with Microsoft Rockspring
Lync
Property Investment Managers
through the use of a whiteboard.
Complete IT infrastructure refurbishment of
0203 479 9000
info@koris.co.uk
www.koris.co.uk
0203 479 9000
info@koris.co.uk
www.koris.co.uk
two office moves
Koris is a company that aims to harness the communicate with each other using a range
• Two of
complete
infrastructure
differentITdevices.
It contains a number of
power of today’s communication and networking
capabilities and turn them into a competitirefurbishments
ve useful features
forcemeeti
ng environments,
and offi
moves
Case Study
advantage for businesses. They design, implement,
voice,
and
application sharing.
into including
a temporary
offivideo,
ce and
then
support and manage IP telephony, local area and
back to head office.
Gathering consultants together for a
wide area network infrastructures to address
• Mitel IP telephony system with
businesses’ current and future requirements. session using Microsoft Lync helps gather input
Unifiand
ed Communicator
Advanced.
feedback and this
is important in a number
• Flexible
phone
numbers enable
As part of their offering to customers, Koris wanted
of our
workshops.
to develop a solution for customers to provide
hot-desking and remote working.
0203 479 9000
more unified and interactive communications.
Craig McCalley,
Freebridge Community Housing
info@koris.co.uk
Sales and Marketing Director, Koris
www.koris.co.uk
Mitel MiContact Centre for Lync Deployment
Unified communications
Scenario
The professionalism and high standards
Businesses are starting to embrace the possibiliti
es isCollaborative
of Koris’ engineers through understanding our
Rockspring
a European solution
property investment
•
of increased collaborative working. fiArm recent
When
was combined
withand
the requirements could not be faulted.
with its head
offiMicrosoft
ce located Lync
in London.
needs
survey found that enterprises using collaboration EB-1430Wi touch meeting room solutiThis
on, it
gave that even throughout the moving
meant
tools saw a 23% increase in overall Ascustomer
Korisoffi
a truly
collaborativeRockspring
offering to demonstrate
part of a major
ce refurbishment
process, the
productivity
of the workforce was
• MiContact
Centre
for Lync
satisfaction after just one year of deployment.
their customers.
“As well as being
hold
nevertoaffected.
reviewed theirtocommunicati
ons infrastructure
and able
deployed
for housing support
meeti
viaand
Microsoft
Lync,
wanted
to show
contacted Koris
for ngs
advice
installati
on ofwe
their
contact
centre.
Koris wanted to create a collaborative
off
ering
customers
how
they
can
make
their
meeti
ngs
Ron Boland
telephone and data systems.
Full
staff training
go-live support
for potential clients and customers that more collaborative by using •
a whiteboard
via
Assistant
Director,&Rockspring
PIM
combined video meetings with interacti
ve ofweb
McCalleya move
added.
to
•into“Being
Solutiable
on designed,
implemented
The revamp
theirinterface.”
head office required
whiteboard sharing capabilities. In aorder
to offi
broadcast
document
on which
multi
ple people by Koris.
temporary
ce duringa the
refurbishment.
Koris
& Results
maintained
achieve this, they combined an Epson
can edit
definitely
something During
customers
the transitional period for their London
was alsoEBresponsible
for is
ensuring
the Rockspring
1430Wi touch meeting room solutionteam
withwere
the moved
wouldback
be interested
in.” office once office, Rockspring has enjoyed continued
into their head
unified communications software Microsoft
Lync.
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Developer Tobie Fysh said that:
The software did everything we wanted
to do in the demonstration, with a clear roadmap
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Winter 14
/15
0203 479
9000
info@koris
.co
www.koris .uk
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ServiceFirst
top of their already strong performance in serving
their tenants through their contact centre.
The reporting functions of MiContact Centre
have helped to improve performance amongst
the contact centre team. The call statistics help
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TERRY
Managing
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... THE AGENDA
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Case Study
Paytel Solutions design and implement a bespoke PCI compliant automated payment system
to dramatically improve business efficiencies and client satisfaction.
Co-operative Energy is an energy provider supplying gas and electricity to domestic customers
across England, Scotland and Wales. The business was established three years ago and is part of
The Midcounties Co-operative, the largest independent co-operative in the UK. Wholly owned by
its customers, each of its 507,000 members are rewarded twice a year with a share of the profits.
Case Study
As an energy supplier, Co-operative Energy is committed to providing energy with fair pricing and
easy to understand tariffs. The business is also helping to tackle climate change by supporting
renewable energy and has pledged that the carbon content of its electricity will remain less than half
the national average.
Paytel create cost-effective and fully flexible payment gateway solution for Just Eat.
Paytel Overview:
When leading online takeaway ordering service, Just Eat realised its existing procedures for accepting
Paytel Solutions designs, develops and deploys a complete range of fully hosted PCI DSS telephone payment solutions.
partner payments were inefficient and losing them business, they knew they had to address the
With Security and ease of use at the forefront of our designs, our PCI DSS Level 1 accredited platforms use both IVR
problem
needed someone to provide a cost saving and flexible payment solution, so
and live call solutions to protect both your contact centre and streamline
yourquickly.
paymentThey
processes.
their nationwide partners could pay subscriptions quickly and securely online, 24/7. Paytel’s success
delivering Services
similar payment solutions to other businesses proved key to Just Eat commissioning
Solution Overview: Paytel - Telephone Card in
Payment
them to provide the optimum payment solution. With the Paytel Telephone Payment Gateway in
Paytel Solutions specialise in cloud-based call management applications.
design,
manage and
maintain all
place,We
Just
Eat’sdevelop,
new payment
procedures
quickly resulted in more efficient working practices and
our products in-house. Our clients therefore benefit from the full control
we exercise
over the solutions we offer.
substantial
cost-savings.
Case Study
As a single provider, we are able to develop close working relationships with every client. This together with our in-depth
knowledge of PCI DSS regulations mean we appreciate the diverse
range
of problems businesses face. That is why
The
Challenge:
we have no single product offering, and why, unlike other providers, we make no attempt to force organisations down a
Mobile card payment for transport organisations in Tyne & Wear
particular operating route.
To provide a secure, PCI compliant telephony card payment solution,
operational 24/7
Paytel Solutions provided their client with a reliable, PCI DSS payment solution that enables train
We believe compliance achieved this way is easily compromised by inflexible systems. Instead, we have a comprehensive
have a who
service
for not purchased tickets for travel. Via the
suite of products, each benefiting from numerous feature-rich options
gure
their precise
In short,
our
staff
to take
from totravellers
have
Withtoaconfi
global
operating
base,operation.
secure and
timely
payments
areon-the-spot
vital to Just finesGreat
taking payments
supports
products are designed to suit even the most demanding business models.
Eat’s continuing and future success. However, ineffi
cient payment
enforcement
offiprocedures
cer’s mobile phone,
fines canthat
be paid
instantly and securely.
our growing business outside of
were compromising the company’s ability to accept partner subscriptions
normal business hours. It’s quick
The Challenge:
by debit and credit card securely and at anytime. Existing working practices
and easy and the implementation
meant that card payments could only be takenClients’
during normal
office hours.
Brief:
Caroline McGovern, Credit Manager at Co-operative Energy, explains
how thethere
business
wasalternative
in great need
of anrepresentatives
was straightforward.
Consequently,
was no
for sales
working
automated payment process that struck the balance between easeout
of use
and PCI
compliance.
of hours
other
than to accept clients’ subscription
by cash
Transport payments
organisation,
Tyne and Wear Metro, required a solution which processed their customers card payments
or cheque. This in turn, was leading to costly
handling
and without
processing
from
any location
the need for additional equipment to be carried. Subsequently, the solution needed to process
Caroline and the team are passionate about offering outstanding customer
members
as well
as it was losing business.
difficulties.experience
Ultimately,for
theregular
company’s
inflexibility
meant
real-time
payment authorisation (or failure) and have the ability to instantly provide the passenger with a receipt of the
being sympathetic to customers with payment difficulties. However
Co-operative
team found
pushed
To the
develop
and implement
their themselves
own payment
solution,
Just
knew
they
transaction
viaEat
a text
message.
and pulled between the desire to offer easy payment options to customers
and improve
staff efficiencies
versus
the compliance with PCI
faced a critical
security challenge:
the need
to obtain
Sarah Checksfield,
looking
for a PCI compliant partner who would work with us to provide a flexible and integrated service”
restraints of PCI compliance and the serious impact non-conformingregulations,
could havecurrently
to the company
members.
It“We
waswere
standingand
at its
over
two thousand
individual
requirements.
Operations Manager of Just Eat
DB Regio.
therefore decided in the early days of the business to keep to the traditional,
more compliant
formsdid
of not
money
Time and budgetary
constraints
allowcollection
forcomments
this. The company
needed a
with cheques being one of the main options.
PCI compliant, fully flexible and cost efficient payment system, which could be
implemented quickly and easily, allowing their sales
representatives
to accept
Paytel’s
Solution:
payments securely at any time of the day.
“
About Paytel Solutions
Paytel Solutions is part of an elite group of Level 1 PCI DSS approved service
Paytel Solutions designs, develops and deploys a complete range of fully hosted PCI DSS telephone payment solutions. With security andproviders
ease
in the UK. Their extensive experience enabled them to develop an
of use at the forefront of our designs, our accredited platforms use Automated IVR, Live or Bespoke Solutions to streamline your contact in-house
centre
solution that precisely matched the clients’ requirements. Paytel
processes and meet your collections’ targets. Paytel Solutions is a trading style of BCH Digital Ltd.
The Solution: Paytel Auto
www.paytelsolutions.com
enhanced their existing product, Paytel Auto, by providing sophisticated
Paytel supplied Just Eat with Paytel Auto, a PCIcaller
DSS validation
feature rich
turnkey
solution inproviding
data
and
SMS payment
receipt facilities
order tocomplete
satisfy the
clients’
security for Just Eat and their partners. Sales representatives
can now telephone
in at are
anyauthorised
time to process
via their
exacting requirements.
All payments
in realpayments
time through
Just Eats’ Barclaycard merchant payment service
andpartner,
receive payment
authorisations
in real
time.reports are accessible via
PSP
Sage Pay.
Real-time web
based
enquiries@paytelsolutions.com
a management portal, developed to the clients’ specifications. Integration
In short, orders can be secured where and when they
matter.
Withplatform
Paytel Auto,
Eat isSMS
securely
supported
in growing
of the
payment
and Just
Paytel’s
broadcast
platform
allows the
its successful business outside normal working hours.
provision of immediate text receipts. As Paytel developed all software inhouse and hosted all service solutions in the cloud on their own hardware
infrastructure, dramatic cost savings and increased efficiency has been
enjoyed by the client.
About Paytel Solutions
Paytel Solutions designs, develops and deploys a complete range of fully hosted PCI DSS telephone payment solutions. With security and ease
of use at the forefront of our designs, our accredited platforms use Automated IVR, Live or Bespoke Solutions to streamline your contact centre
processes and meet your collections’ targets. Paytel Solutions is a trading style of BCH Digital Ltd.
The Results:
The Paytel product is fully integrated within the customer facing application
and provides a fast, secure and PCI compliant card process. It reduces
the time it takes to process a transaction and has extra features for added
security and
transactional processes. The product was delivered on time
www.paytelsolutions.com
enquiries@paytelsolutions.com
and within overall project budget and assisted in reducing transaction times,
hence freeing up front line customer service teams to engage more positively
with customers.
“
“This solution delivers
everything we hoped as
part of the development of a
new Penalty Fare Process.
Paytel have been a flexible,
engaged and hardworking
partner and I would have no
hesitation recommending
them for your organisation”
Sharon Kelly,
Customer Service &
Operations Director
“
“
About Paytel Solutions
Paytel Solutions designs, develops and deploys a complete range of fully hosted PCI DSS telephone payment solutions. With security and ease
of use at the forefront of our designs, our accredited platforms use Automated IVR, Live or Bespoke Solutions to streamline your contact centre
processes and meet your collections’ targets. Paytel Solutions is a trading style of BCH Digital Ltd.
www.paytelsolutions.com
enquiries@paytelsolutions.com
www.paytelsolutions.com
enquiries@paytelsolutions.com
The time is right for
Automated Payment
Collection
Audio Meeting Standard
The debt collection industry should be gearing up, ready to take advantage of the expected
surge in consumer debt. However, it is questionable as to whether the industry is ready to face
the challenges ahead.
Audio Meeting Standard, part of BCH Solutions’ flexible and affordable conferencing
services, offers business the advantage of a virtual meeting environment to connect
with others wherever and whenever the situation demands.
This infographic outlines the rapidly changing market conditions and trends in payment preferences,
the subsequent challenges posed and why now the time is right for Cloud based Automated Payment
Collection systems.
Reliability as ‘Standard’
Audio Meeting Standard is a reliable and robust self-managed service which
can be set up easily and quickly, anytime and anywhere. Unlike video or
other internet-based telephony conferences, it’s not reliant on the Internet so
service is never compromised by a slow or poor connection. Instead, supported
and secured by public telephony networks and international communications’
standards, Audio Meeting benefits from the consistent and secure service provision
offered by ISDN and PSTNs. What’s more, unlike internet-based conferencing, the
service is not plagued with echo so that good sound quality is always ensured.
CHANGING MARKET CONDITIONS
UK Net monthly lending flow 1
Despite the fact that the UK
economy is officially out of
recession, the predicted growth
rate for the credit management
industry is set to soar.
2 Billion
1.5 Billion
1 Billion
900 Million
800 Million
The rise in consumer
confidence has resulted
in the demand for unsecured
loans increasing.
2012
An
2014
Recent research has also revealed
ymous
on
of UK
41% dents
on
resp prefer to
would e SMS
receiv to settle
alerts nding
outsta
s
debt
enient
nv
... ways to settle
their debts
However there is concern amongst industry
professionals that credit management agencies
continue to operate ...
Pre 2008:
2013:
se c
ure
In
ficient
ef
In
Average repayment term4
In
F
Co
Q
uick
ible
lex
xible
fe
... collection processes to service an everchanging debtor demographic.
your premises via a network call recording solution. Our hosted service is fully
Integration is:
Create bespoke call introduction messages number being called either via direct programming of your PBX, speed dialling
manual dialling.
No internet connection required
Secure and reliable service provision through ISDN and PSTNs
Advanced options available at no extra cost with
increased
functionality
Key
Benefits
The Self-Managed Advantage
• Record outbound calls with minimal disruption to existing working practices
• Store call recordings online or email them to single or multiple email addresses
Focussing its attention on a self-managed service, Audio Meeting Standard offers a flexible and affordable alternative to
• Potentially reduce International outbound costs
operator-assisted conferences. With Standard’s self-managed advantage, there’s no need to pre-book conferences, nor is
• Pay for what
you use,
when
avoid
large initial
there any wasted expenditure due to over-booking line allocation.
Conference
calls
canyou
beuse
set itupand
at a
moment’s
noticecapital
and expenditure
Set up
to meetcharges
immediate
requirements
new participants welcomed in at any time. Furthermore,•there
arequickly
no additional
for services
such as call recording
and extra self-managed features, including muting and unmuting callers, entry and exit monitoring.
CO
LY
RU
IN
G
A CLOUD-BASED PAYMENT SOLUTION
of agencies currently do not employ systems
enabling telephone payments. Of these only
Additional
Benefits
With self-managed conferences accounting for as many
as 95 per cent
of all audio conferences, BCH Solutions is assured
that its easy to manage service, backed by its in-house single provider, design, development and supporter status, positively
impacts business operations as its clients intend.
All accessible through our easy-to-use management portal:
• Monitor exceptional usage and prevent unauthorised access
• Set up ‘Volume Monitoring’ alerts to warn when a set minutes’ threshold is exceeded
BCH Solutions specialises in creating feature-rich and innovative call handling products. Through our unique status as a single provider
with in-house design, development and support expertise, we offer exceptional product knowledge. This together with our passion for
our products confirms our commitment to provide our partners with the best long term consulting, training and support.
26%
PCI-DSS Compliance
BCH Solutions - 111 Piccadilly - Manchester - M1 2HY
T: 0333 202 9988 W: www.bchsolutions.net E: info@bchsolutions.net
individual
requirements
AN AUTOMATED PAYMENT SOLUTION
Obtaining approval is:
LY
RU
ST
E
IV
PT
EX
IN
UM
NS
CO
PL
M
E
ST
CO
DI
CO
M
TI
BCH Digital Ltd 0333 202 9933
G
www.bchdigital.com
info@bchdigital.com
THE FACTS
A recent survey revealed for organisations implementing cloud based solutions:
68%
experienced more
powerful or
extended
functionality
xxxxx xxx xx xx
Founded in 1999, BCH Digital is an
established provider of IVR-based call
management services. Partnering with wellknown service providers, BCH Digital specialises
in the design, development and deployment
of a complete suite of fully compliant Level 1
PCI-DSS live and automated IVR card payment
products. BCH use their breadth of knowledge
and understanding to deliver good advice and
the right service. They use their skills and
expertise to ensure their payment solutions
impact exactly as their clients intend.
SMS
Innovative
SMS Solutions
xxxxx xxx xx xx
Telephone Card
Payment Services
BCH Solutions - 111
Piccadilly
- Manchester -Features
M1 2HY
Misuse
Prevention
T: 0333 202 9988 W: www.bchsolutions.net E: info@bchsolutions.net
• Activate ‘Destination control’ to ensure only low cost destinations can be dialled
plan to invest in such systems.
• Significant cost savings
• More efficient working practices
• Enhanced operating processes
• Improved staff attrition
• Increased customer satisfaction
• Enhanced data capture collection
Hosted
Call Handling
www.bchsolutions.net • info@bchsolutions.net
• Set up ‘Working hours’ to reject calls outside pre-determined hours
57%
PAYTEL ADVANTAGE
THE FACTS
• Monitor exceptional
usage and prevent
unauthorised access
• Manage via our easy-touse online portal
E
UM
IV
PT
NS
EX
CO
PL
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DI
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Falling Behind:5
69%
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Choose quick drop down selection options to immediately disable the service
WHY THE TIME IS RIGHT TO IMPLEMENT
• Long-term cost savings
• Enhanced financial fexibility
• Improved functionality
• Scalability
• Enhanced Data Security
• Competiveness
• Disaster recovery
• Utilisation of up-to-date software
move in line with your income, allowing your business to grow free from the
Ideal for smaller group conference calls
burden of costly capital investment.
Immediate set up – simply dial in and create a PIN number
Create conference sessions ‘on the fly’ or as planned events
Access to the service is simply gained by a short entry code, prefixed to the
Record conferences and retrieve recordings via a web portal
Leading providers of
innovative and feature-rich
communication solutions
• Fully scalable – you only
pay for what you use
• Quick set-up
• Potentially reduce
International outbound
costs
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any outbound
CLI to ensure
returned
are delivered
BCH Solutions specialises in creating feature-rich and innovative
call handling
products. Through
our unique
statuscalls
as a single
provider correctly
Activate
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for regulatory
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with in-house design, development and support expertise, we•offer
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This together
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• Enable misuse prevention measures by programming access numbers (CLIs) using the portal
Legacy Systems
Successful businesses will almost
double their operations
•
•
•
•
•
•
•
•
scalable, so you only pay for what you use. Your operating costs can seamlessly
• Control how calls are managed and how call recordings are distributed
CHALLENGES POSED
THE RESULTS
cost of ownership
was cheaper
S O L U T I O N S
• Immediate set up
So all that’s needed to enjoy worldwide access to a steadfast, secure and good quality
• Record and retrieve
The Gravity Indirect Access (IDA) service allows
you to redirect calls made from
Audio Meeting Standard conference, is simply a telephone.
recordings
Key Advantages
New and growing breed of debtors
looking for more ...
re
Gravity Outbound
Gravity IDA Call Recording • Secure and reliable
CHANGING DEBTOR DEMOGRAPHICS
cu
Se
• No internet connection
required
• Create bespoke call
introduction messages
• Ideal for smaller group
conference calls
57%
found that making
changes to the
system was now
cheaper
BCH Digital Ltd 0333 202 9933
www.bchdigital.com
info@bchdigital.com
REFERENCES
1. Bank Of England: ‘Trends in Learning’ April 2014.
http://www.bankofengland.co.uk/publications/
Documents/other/monetary/trendsapril14.pdf
2. “What will be the risk management priorities
for 2014? 09.01.2014 available at: http://
bankinganalyticsblog.fico.com/danielmelo.html/page/2/
3. FFA UK and UK Cards Association - press release.
http://www.financialfraudaction.org.uk/cms/assets/1/2013%20annual%20fraud%20figures%20release%20-%20final.pdf
4. IP Proportal 24/7 Tech Commentary and Analysis,
17.1.13.
http://www.itproportal.com/2013/12/17/how-mobiletechnologies-are-changing-debt-collection-andtransforming-businesses/#ixzz30Y9quOYV
5. The Analytical Advantage: ‘The Future of UK Debt
Collection and Recovery in the Digital Age 2013. ‘
http://img.en25.com/Web/MarketforceBusinessMediaLtd/
{008fada6-33ef-4fcc-9346-fcba8e3ee7ec}_The_
Analytical_Advantage_report.pdf
BCH Digital Ltd, Manchester One, Portland Street, Manchester M1 3LD
T: 0333 202 9988 E: info@bchdigital.com W: www.bchdigital.com
www.bchdigital.com
0333 202 9988 info@bchdigital.com
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Our mission is to
tailor a solution to your
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CONNECTIVITY
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PAGE 1
PAGE 1
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T: T: 020 8639 0230
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"
BtL's solution gave us the
flexibility to solve problem
sites and speed up
implementation of new
telephony services
and MPLS.
"
IT Manager,
Blackwell's book store
A leading
provider of
bespoke
voice and
data
solutions
Call us today to
find out how you can
work more efficiently
T: 0800 011 4088
E: sales@btlc.co.uk | W: www.btlc.co.uk
managed communications architects
BtL, Unit 31 Wellington
Business Park, Duke's Ride,
Crowthorne, RG45 6LS
Case Study
VoIP Solutions
Solution:
Company:
The family firm of Blackwell’s started
in one small room and has risen to
become one of the world’s leading
academic booksellers and publishers.
It is now in the hands of the fifth
generation and since its founding
in 1879, Blackwell’s has remained
a family-owned business whose
philosophy and role is to support the
book-buying and information needs
of students, academics, professionals
and librarians in 15,000 institutions
and 120 countries around the world.
In 2004, Blackwell’s celebrated 125
years of book-selling excellence.
Situation:
When Blackwell’s came to BtL for a solution, we firstly had to
understand the needs of the customer including the number of
sites, users per site and the standard of the existing infrastructure.
We needed to build a solution that would not only meet Blackwell’s
needs but one that would take into consideration VoIP being rolled
out and whether or not each site had suitable connectivity.
Case Study
The network design is based on a CS1000S call server from Nortel
that acts as a gate keeper (switching hub) routing calls from any site
on the Blackwell’s network to any other site. Gate keeping is the sole
function of the CS1000, it has no extension/users and no connection
to the PSTN. The Tiscali Data Centre in Milton Keynes was selected
as the most suitable site location for the CS1000 equipment and a
national IP network. For BtL and 1st Communications, this was the
Solution:
first VoIP CS1000 to be installed to work with BCM.
BtL conducted a free communications audit and cost savings proposal
for Contact the Elderly and its trusties. Included within the proposal
The second part of the solution was to roll out Nortel BCM’s into
was BtL’s free 24/7 helpdesk with a single point of contact (standard
the shops and offices within Oxford area. In order to provide a cost
service to all BtL customers).
effective solution, the initial BCM400 at Broad Street would also
provide remote IP phones into the small shops - this was enabled
Company:
Results:
by using a Nortel’s powered 460 Ethernet switch and the Nortel VPN
Contact the Elderly is a national
BtL’s proposal provided 40% cost savings on their line rental and over
software on the BCM. This solution alone has enabled us to cease
charity that organises monthly Sunday
30% off their call charges. Contact the Elderly also purchased an NGN
4 ISDN lines and remove the need
afternoon tea parties for people over
0800 freephone number along with moving their Broadband service
for any additional telephone
75 years old, who live alone with little
to BtL. Every little helps: Cost savings are very important to Contact
systems.
or no support from family and friends.
the Elderly, £500 keeps a group healthy with new volunteers and
support for a whole year. Compared to their original rates with BT,
The next part of the project was
These Sunday afternoon tea parties
BtL reduced their annual expenditure by over £850 per year.
to commence installation of a
are a lifeline of friendship, bringing
started looking at outsourcing providers. The previous office location
BCM400 into the warehouse. A
older people and volunteers together
recommended a couple of the well known providers to engage with.
more labour intensive installation,
Summary:
for an afternoon of stories, laughter
However,
theyand
were very inflexible in their approach, particularly
due to the physical size of the
Contact
the
Elderly
were
very
happy
with
their
cost savings
and conversation.
timescales
building and also the requirement
continue to be a valued customer of BtL. In late with
2009the
Contact
the needed. EEAFM had just 3 months to move
Company:
office and
get2009
his new IT infrastructure up and running. This included
of 8 analogue extensions and
Elderly became BtL’s charity of choice; BtL donated
their
EEA Fund Management was founded
Situation:
all review
of the employee profiles, data and application access
64 digital extensions over
older
Christmas card fund to them and brought forwardmoving
their rate
in August 2003 by Simon Shaw to
BtLThis
approached
Contact the Elderly
incumbent
telecom cabling network.
ran
by 6 months. BtL have gone on to reduce Contactfrom
the the
Elderly’s
call provider. All the larger generalist IT outsourcers
manage equity portfolios, energy,
in 2006
couldn’t commit to these timescales, with one suggesting a ridiculous
well with all the users cut
over inafter a BtL employee had
charges by a further 20%.
and environmental assets. Today the
previously
premium in order to meet these requirements.
an hour and no problems
found.given their time to volunteer
EEA
group
manages
or
advises
funds
for the charity. Having seen how cost
This was thanks to pre-configuring
with over $1.6bn of assets within four
focusedand
the charity is, BtL wanted to
this system at our offices
Solution:
distinct asset classes.
reduceless
Contact the Elderly’s outgoings
giving us and the customer
EEAFM, BtL and a partner of BtL’s started talking. EEAFM stated
to minimise any wasted expenditure.
time onsite.
“Their can-do attitude was a totally refreshing change.” During the
Cost savings on
line rental and calls
Case Study
Blackwell’s have 80 offices and shops
throughout the UK. Blackwell‘s
currently have a state of the art internet
solution in place and to match this
high level of technology they require
the same from their communications
platform. Blackwell’s required a
solution that could not only offer them
a reliable telephone system but also
provide a VoIP solution that would
improve communication between
sites, while reducing the cost of calls.
The aim was that over the next 5 years,
the savings in maintenance and leased
lines, along with call costs, would cover
the initial system cost. This solution
had to be reliable, future proof and
above all manageable by the internal
IT team. Another driver for the change
was the age of the existing ISDXs and
the cost of maintaining them and their
leased lines.
Cost savings on IT Infrastructure
Contact the Elderly had their lines and
calls with BT and felt that they were
being
over charged. They were open to
T: 0800 011 4088 E: info@btlc.co.uk W:
www.btlc.co.uk
the option of
a new provider
who was
BtL, Unit 31, Wellington Business Park, Dukes Ride, Crowthorne,
Berkshire,
RG45 6LS
able to offer reduced costs, whilst still
maintaining the same or improved
level of service.
Situation:
We have been with BtL since
discussions, EEAFM were hugely impressed with the way that BtL
2006 and have never had
When EEAFM had to move from their
andwith
its partner
were willing and able to provide a bespoke, tailored
any problems
their
previous office location in Bishops gate,
solution
that would aid the business.
levels of service.
Most
London, they had to work out whether
importantly for us, the service
to outsource their IT requirementshas
orbeen very
BtL reliable
and itsand
partner also went above and beyond the call of duty. To
proactively
to hire their own staff. They hadthey
to haveensure
that we areEEAFM
always moved into their offices with all of their services up
weigh up the benefits of having ensured
an
and
running
prior to the Christmas deadline, they even organised
on the best tariff.
in-house IT team versus outsourcing.
all the new cabling and ensured the telephone and data lines were
Roderick Sime,
As no-one within the organisation
and
working, all ready to access online desktop service.
Director, installed
Contact the
Elderly
had IT skills, the CEO was concerned
The solution provided EEAFM with around £150K savings on their IT
that in-house IT would mean hiring a
and telecoms.
minimum of two IT professionals and
purchasing all the relevant hardware
and software; all of which would be
extremely expensive.
For more information please
call BtL on 0800 011 4088 or
email sales@btlc.co.uk
The results of the investigation
concluded that it would cost in the
T: 0800 011 4088 E: info@btlc.co.uk W: www.btlc.co.uk
region of £250,000 to provide IT
BtL, Unit 31, Wellington Business Park, Dukes Ride, Crowthorne, Berkshire, RG45 6LS
services to the company. However, as IT
was absolutely critical to the success of
the organisation, EEAFM decided that
outsourcing would provide a better
service at a lower cost. The CEO then
There’s not a cloudy
day when you’re
saving £150K on your
IT & telecoms.
EEA Fund
Management Ltd
For more information please
call BtL on 0800 011 4088 or
email sales@btlc.co.uk
T: 0800 011 4088 E: info@btlc.co.uk W: www.btlc.co.uk
BtL, Unit 31, Wellington Business Park, Dukes Ride, Crowthorne, Berkshire, RG45 6LS
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