Investing in interns - Ragan`s Motivational Resources

Transcription

We’re one of Fortune’s Most Admired Companies! See page 15.
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M
Investing
in Interns
Summer jobs jumpjump-start
start
students’ careers
Success with
Store Brands
E D I T O R ’ S
N O T E
How one summer internship paid off
e was a green journalism student, hungry for opportunity. I was a busy editor, with more writing assignments
than time. Seems like a match made in heaven, right?
It was. Thanks to a summer internship, that journalism student
is now the managing editor of this magazine and just celebrated his
five-year anniversary with Walgreens. Brodie Bertrand came to us
looking for experience and clips for his portfolio and left with a career path … and I came away with a new employee I felt confident
about from his first day.
That’s the beauty of internships – they give both parties a chance
to take each other for a test drive to see if the job and the person are
a good fit. It’s a lot like our money-back guarantee on Walgreen
brand products: Try it, and if you like it, you can commit. If not,
you’re not in it for the long haul. Either way, both the student and
the manager benefit from the extended “interview.”
This summer, approximately 7,700 interns will roam our corporate hallways, store aisles and pharmacy departments. To learn
how you can make the most of this experience for both parties,
check out our article on page 2. Who knows – maybe this is the
summer you’ll meet your match.
H
Walgreen World managing editor Brodie Bertrand (left) and editor Liz Muhler outside our
Deerfield headquarters.
By the numbers
2006 summer interns
5,600 Pharmacy interns
1,000 Management interns
100 Corporate interns
Sincerely,
Liz Muhler
Editor
Walgreen World is published six times a year by Corporate Communications for Walgreen employees, retirees and their families.
On our cover
Editor
Write to Walgreen World
These former pharmacy interns are now pharmacy managers. Tiffany Becken, at 3420 N.
Scottsdale Road in Scottsdale, Ariz., (right),
interned at Walgreens in 2001. Three years
later, she mentored Jenny Ponsness, now at
2363 S. Lindsay Road in Gilbert, Ariz., during
Jenny’s school days. Learn more about how
an internship can launch a career on page 2.
Liz Muhler
Mail Stop #2166, 200 Wilmot Road,
Deerfield, IL 60015, or e-mail
walgreen.world@walgreens.com.
Still want to know more about
Walgreens? Check out our Web
site at Walgreens.com.
Managing Editor
Brodie Bertrand
Writers
Angela Dahman and Iris Iglarsh
Assistant Editor & Translator
Julia Ayala
Photograph by Jeff Noble
Design
Bob Zeni & Associates, Inc.
Be proud!
Walgreens has been No. 1 in the
food and drug industry on Fortune’s
Most Admired Companies list for
eight consecutive years.
C O N T E N T S
May/June 2006
Volume 74
Number 3
12
6
2 Investing in interns
Summer internships allow students to test-drive a
career at Walgreens – and give us the chance to
scope out a potential hire.
6 Five DC mysteries . . . solved
Find out how you get Tylenol instead of toilet paper in
your warehouse tote – and more.
8 That’s a Walgreens?
Prototype storefronts are preferred, but not always
possible. Here’s a look at some of our chain’s more
unusual architecture.
8
10 What a gem!*
We run down characteristics of a great employee.
12 Battle of the brands*
Store brand products pack a real profit punch. That’s
why we’re working to double those sales by 2008.
Odds & ends . . . . . . . . . . . . . . . . . . . . . . .
Promotions . . . . . . . . . . . . . . . . . . . . . . . .
Retirements . . . . . . . . . . . . . . . . . . . . . . . .
Service awards . . . . . . . . . . . . . . . . . . . . .
In memoriam . . . . . . . . . . . . . . . . . . . . . . .
15
16
17
18
21
*Selected articles from Walgreen World are available in Spanish on the intranet. On StoreNet or WalNet, store users click News>En Espanol (under Publications).
Pharmacy staff click Non Rx first.
*Artículos seleccionados de Walgreen World están disponibles en Español en Intranet. En StoreNet o WalNet, entrar en News>En Español (bajo Publications).
Personal del recetario favor entrar primero a Non Rx.
Walgreen World May/June 2006
1
M
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Heath Lowe, store manager in Knoxville,
Tenn., started at Walgreens in 2000 as a
summer intern. Today, he recruits interns at
his alma mater, the University of Tennessee,
by telling his own story of career growth.
Investing
in interns
Summer internships
give students a head
start at Walgreens.
I
n 2000, Heath Lowe was a college student one
year away from graduation at the University of
Tennessee. He’d been working at a department
store for five years and assumed he’d stay with them
after graduation. Then he discovered Walgreens.
“I’d already accepted an internship with the other
retailer when my fiancée came home from a job fair
and said I had to talk to this guy named John Spina
from Walgreens,” says Lowe.
It wasn’t hard for Spina, then a district manager
and now a Store Operations vice president, and Patrick
Baker, store manager in Pigeon Forge, Tenn., to convince Lowe to switch to Walgreens for his internship.
“They explained it was a 10-week, one-summer commitment,” says Lowe. “And while I really liked my
other job, that company was downsizing store management, so I thought I’d give Walgreens a try.”
“I wanted to move somewhere warmer after graduation.
So when I heard the Phoenix market was looking for
summer interns, I jumped at the opportunity.”
– pharmacy manager Tiffany Becken
Lowe’s been with Walgreens ever since. Three years after
his summer internship, he became a store manager and now
works at 121 N. Northshore Drive in Knoxville, Tenn. He’s
also been selected for our Emerging Leaders program, which
develops store managers with leadership potential. “My immediate goal is to become a district manager,” he says. “After
that, I’d like to keep going as far as I can.” And it all started
with a summer internship.
steady stream of talent to help meet the hiring needs of our
growing company.”
From practice to profession
Our internship programs also have proven to be successful
recruiting tools behind the counter since we hire 40 percent of our pharmacists straight from college. Many
students intern in our pharmacies year-round as part of
their coursework, but a large number also take advantage
A 10-week taste of Walgreens
of our 12-week structured pharmacy internship program.
Last summer, 5,600 pharmacy students worked in WalLowe is just one example of how summer internship
green stores across the country.
programs help our growing company attract qualified
Tiffany Becken’s summer internship convinced her to
employees. Our business management internship (BMI)
move from Ohio to Phoenix, and she’s now pharmacy
program gives college students like Lowe a chance to learn
manager at 3420 N. Scottsdale Road in Scottsdale, Ariz.
about the stores, the business and the company. We also
“I’d been working for Walgreens while I went to school in
offer a similar program for future pharmacists known as
BIP. It shows pharmacy students the front end and business Ohio,” says Becken, “but I wanted to move somewhere
warmer after graduation. So when I
side of our operations.
heard the Phoenix market was lookChukwuna Obi, pharmacy
ing for summer interns, I jumped at
intern at 416 Warren Street in
Interested in internships?
the opportunity.”
Roxbury, Mass., participated in
For more information about
Three years after her own internthe BIP program twice. “I wantship, Becken found herself at the
ed to keep my options open,”
internship opportunities in our
opposite end of the program when
says Obi. “Right now, I’m foJenny Ponsness interned at her store.
cusing on pharmacy, but I don’t
stores or corporate locations,
“Even though I was a student, Tiffany
think I’ll always want to work
call toll free (866) 967-5492
kept me focused on the responsibilities
behind the counter. The internI’d have as a pharmacist,” says Ponship broadened my knowledge
or visit www.walgreens.jobs
sness. “I was able to counsel patients
of retail and gave me a taste of
and stand at the verification computer
store management.”
and click on “Campus Corner.”
while she walked me through each step
That taste of store manageon Intercom Plus.”
ment is a powerful recruiting
The hands-on learning experience paid off for Ponsness,
tool. We hired more than 73 percent of last summer’s
now pharmacy manager at 2363 S. Lindsay Road in Gilinterns into permanent positions, and we’ve found that
bert, Ariz. “Graduating and becoming a pharmacist is hard
employees who complete a business management internenough,” she says. “But my internship gave me a head start
ship before being promoted to MGT are 11 percent more
because I already knew how to use Intercom Plus and
likely to stay with our company than MGTs who are hired
counsel patients by the time I became a pharmacist. I can’t
without having worked for us before.
imagine how overwhelming it would have been if I’d wait“College internships are one way we’re developing maned until after graduation to join Walgreens and learn
agement talent for the future,” says Doug Hamburger,
everything at once.”
Knoxville West district manager. “When interns return to
campus and promote Walgreens as an employer, it ensures a
– Angela Dahman
4
Jeff Noble
Interns like Hope Le (right), pictured here
with pharmacy manager Tiffany Becken
in Scottsdale, Ariz., should do more than
ring the register or fill prescriptions.
Teaching the Walgreen way
You can help interns get the most out of their experiences.
M
aher Mourad got his start at Walgreens as a pharmacy
intern and today, as store manager at 6458 Linton
Blvd. in Delray Beach, Fla., he’s giving back as a mentor.
Over the past three years, his store has trained five interns
and will welcome more this summer.
“Before an intern comes to my store, I make sure employees know the student is here to learn about becoming a
store manager, not just to ring the register and stock shelves,”
says Mourad. “Our goal is to develop future managers, but
if we don’t train them right, we can’t keep them.”
Mourad has the right idea. Here are tips to ensure your
student has a positive learning experience.
Treat them well. “Realize we’re being interviewed,” says
Heath Lowe, former business management intern (BMI)
and now store manager at 121 N. Northshore Drive in
Knoxville, Tenn. “Interns aren’t obligated to stay with Walgreens. So it’s important to treat them well because how
they perceive our company is a reflection on you.”
Ask questions. “Part of the learning process is finding
answers,” says Mourad. “That’s why I tell my employees to
ask the intern any question they’d ask a store manager.”
Take your time. “We’re all busy, but interns are here
to learn our business,” says Irina Vinitskaya, former
pharmacy management (BIP) intern and now pharmacy
manager at 1845 Alton Road in Miami Beach, Fla.
“Don’t just put them on the register – work with them
so they understand the demands of your department and
how it’s run.”
Keep it real. “Help them keep their options open,” says
Mourad. “Retail isn’t for everyone, and someone who’s not
comfortable in our stores might be good at marketing or
with computers and could do well in a corporate or district
position. I don’t want to hire someone who’s not right for
the job, but I also don’t want to scare off a person who
could benefit our company in other ways.”
Respect and correct them. “Respect interns’ judgment,
but don’t be afraid to pull them to the side if you see them
doing something wrong,” says Kimerly Jacobs, former BMI
and now EXA at 3405 S. King Drive in Chicago. “When interns come to our stores, they become part of our Walgreen
family. It’s our responsibility to look out for them and help
them develop into managers.”
5
Five DC mysteries . . .
solved
We answer your most frequently asked warehouse questions.
arehouse day can be stressful.
Dozens of totes come off the
truck, and you begin to feel
overwhelmed by the amount of merchandise to put away. You also start to wonder,
“Where did all these products come from?”
“What do the labels on the totes mean?”
and “Did we get the right stuff?”
For many store employees, our delivery trucks and warehouse totes are
the only connection they have to our
distribution centers (DCs). To them, the
ins and outs of a product’s journey to
our stores is an unsolved mystery. Here
are the answers to five of the most
common questions Store Operations
vice presidents receive from store personnel about distribution.
W
– Iris Iglarsh
Kim Childress, beauty advisor at 260 E. New Circle Road in Lexington,
Ky., does some distribution detective work to discover how these totes
were filled and delivered to her store.
6
1
How do distribution centers fill store orders?
Here’s a brief summary of the process: DCs receive store orders by noon each day. It takes approximately six
hours to process the orders before they can be filled. Most DCs begin filling totes in the early evening, and almost 50 percent of the daily volume is completed on the night shift. Filled totes are automatically directed to
their proper trailer and loaded. When the loading is complete, the trailer leaves for its designated stores.
2
Why do mistakes happen when orders are filled?
While we have very sophisticated distribution equipment, it always comes down to people and processes.
Our DCs employ 400 to 1,500 team members, all of whom are human and make occasional mistakes. For
example, someone might stock a location incorrectly, causing the split-case picker to pull the wrong item.
In our split-case picking departments – that’s where we pick small orders of individual products when a
whole case isn’t needed – we perform regular audits to measure our accuracy. In the full-case area, we have
scanners that compare the actual dimensions of the case to the store order. If the dimensions don’t match, the
item will be checked and redirected. But no matter what they’re picking, DC team members continuously
work to improve the process.
3
Why don’t deliveries come from the warehouse closest to my store?
It may seem crazy, but sometimes we ship merchandise from a newer DC that’s further away because the money
saved by its efficiency more than makes up for transportation costs. For example, Orlando, Fla., stores receive
their warehouse from Jupiter, Fla., 150 miles away, even though there’s a DC in Orlando, which services Florida
stores north of the city.
This happens most often when a DC is landlocked and doesn’t have the space to expand and accommodate
the merchandise needed for fast-growing markets. That’s the case in Orlando. To decide which warehouses
serve which stores, our Logistics & Planning division evaluates DC capacity, warehouse handling costs and delivery expenses. Efficiency is an important factor because our primary goal is to deliver the product as quickly
and inexpensively as possible.
Why does my seasonal merchandise arrive when it does?
We want to make sure busy stores receive their seasonal merchandise with enough time to reset the aisle
before the first ad hits. However, this can be difficult when the holidays start piling up. For instance, employees are still reeling from the year-end holiday rush when Valentine’s Day merchandise arrives.
To prevent stockrooms from bulging during these crunch times, Logistics & Planning works closely with
Store Operations and Marketing. Together, people in these departments analyze which items need to be shipped
in advance and which can arrive closer to the holiday. For example, customers will buy bagged Valentine’s Day
candy as soon as it’s put on the shelf, so it’s shipped before the Christmas crunch. But they won’t buy boxed
chocolate for gifts until closer to Feb. 14, so that is shipped later.
Jeff Rogers
5
4
What should stores with limited stockroom space do with empty totes?
It’s never a good idea to leave empty totes outside for two reasons. First, it’s an open invitation for theft. Second,
they can collect moisture from rain and snow when they’re left in uncovered areas. When that happens, someone at the DC has to dry them before reuse, or we risk ruining product. DC employees try to check returned
totes to make sure they’re dry, but that’s time consuming and we can’t check all of them.
To help avoid this problem entirely, Walgreen construction teams are adding protected storage areas for
totes outside new stores. But if your stockroom doesn’t have enough space to store empty totes or your tote
corral is full, please contact your DC SAIL coordinator, who will arrange a special pickup.
7
Michael Warwick
Our store at 750 N. Virginia St. in Reno, Nev., sits above a busy six-lane interstate and serves thousands of people headed in, out or
through downtown Reno. We worked with city planners to design a building that reflects the nearby architecture. The result: a mix of
neon for night and glitzy metal and glass by day.
That’s a
hen it comes to our stores’ design, prototype is preferred. But
once in a while, neighborhood ordinances, space limitations or the need
for historical preservation require architectural and engineering creativity –
and in some cases, a near miracle.
Going against prototype isn’t an
easy task. In fact, the average non-prototypical store costs more in time and
dollars to build than a standard one.
But the stores pictured here prove that
when a location’s right for us, we
make sure our store’s right for the site.
W
Walgreens?
Storefronts you won’t find on every corner.
Dennis Rush/Gary Shamblin
– Angela Dahman
8
Customers in Southbury, Conn.,
might do a double take when they
visit this store, which is practically a
mirror image of the old-fashioned
church next door – complete with a
bell tower. Town ordinances limit exterior signage, so this Colonial-style
store relies heavily on 21st-century
newspaper and TV advertising to
attract customers.
Charity Herren
You’ll feel (almost) home on the range when you visit
our store in Kalispell, Mont. The rustic log cabininspired entrance (left) and drive-thru (below) are
perfect for this small town surrounded by Glacier
National Park and Flathead National Forest.
Bill Speer
Michael Mauney
When the San Leandro, Calif., city
council asked for an art deco look,
we modeled our store at 15500
Washington Ave., after a 1950s-style
movie theater – complete with a
35-foot orange, neon fan above the
entrance. Despite its retro appearance, this store boasted the newest
technology when it opened in 1993
with California’s first 1-hour photo lab.
When our store at 527 Duval St. in Key West, Fla.,
(left and above) replaced a historic theater, we
agreed to keep the theater’s façade and signage
while adding our own Walgreen marquee on
either side. In addition, the city required us to
include two apartments above the store for
workers who can’t afford high-priced island
real estate.
9
What a gem!
W
hen you work with a “gem” – much like when you work with a “jerk” –
you know it. In the previous issue of Walgreen World, we included your
jerk stories. For this issue, we received a bundle of responses from employees who have the good fortune of working with gems.
These comments outlined dozens of characteristics common to our best employees. Some
were professional, such as “long experience in retail” and “always on the floor,” while others
were more personal, such as “She changed my life” and “He’s always a joy to be around.”
Gems are precious, and your compliments about great bosses, direct reports and co-workers reaffirm our belief that these people can do as much to help the company as a jerk can do to
harm it. Here are some other facets about gems we learned from you – our gemology experts.
– Iris Iglarsh
Diamonds
Brilliant job performance
One of the primary ways gems earn their bosses’ or co-workers’ respect is by being valuable assets to the company. This isn’t reflective of rank or title – every employee is important for the job that person is doing right
now. Here are some shining examples.
• “He has that ‘get-it-done’ attitude, is always ready to help whether it’s in the front of the store or
the pharmacy, and makes everyone’s life at work much easier. He also has that special talent of
being able to make almost anyone smile.”
• “She’s patient with customers and diligent in her work. As her boss, I appreciate those qualities because it gives me the freedom to concentrate on other
projects and not worry about her responsibilities. Customers appreciate
her, too – every week, someone praises her service.”
• “He’s not afraid to roll up his sleeves and take care of the less glamorous jobs, such as cleaning the bathroom or stockroom. He takes pride
in his work and leads by example. His energy, good attitude and
sense of humor lift the morale of everyone in the store.”
10
Este artículos está disponible en Español en “StoreNet.”
Emeralds
Sparkling positive attitude
One of you wrote: “In retail, attitude is everything and having a good one makes all the difference.” In your
descriptions of gems, words like “friendly,” “fun,” “helpful” and “positive” popped up everywhere. Comments
such as the following convinced us that a positive attitude makes a gem.
• “She’s always in a good mood and never says a bad thing about anyone. When I started
working at Walgreens, she was the first person to become a friend. She was patient
and kind when I was trying to learn the ropes. She’s made me a better person, and
now I try to do the same for rookies.”
Illustrations by Steve Connell
• “He remains calm and positive regardless of the workload. Once when I complained about work, he nodded his head but never agreed with me. He chose to
remain positive and not feed into my negative energy. From that experience, I learned
that while misery loves company, you can choose not to be that kind of company.”
• “Her positive attitude rubs off on the entire crew and inspires us to excel. She doesn’t
have a one-size-fits-all management style, but instead adjusts how she deals with people
to get the most out of each employee.”
Rubies
Glowing inner warmth
The most precious gems have tough exteriors, but they also have an inner glow. Many of you gave us examples of employees with heart. You told us your gems were “respectful and understanding,” “ethical
and fair,” and “caring about people.” Here’s what else you had to say.
• “He’s been open to every idea or concern I’ve expressed, no matter how out of the box it
was. He never totally shoots me down and always finds a way to make a good idea happen.”
• “This employee brightens my day and inspires me. She reminds me why I love retail –
it’s all about taking care of customers. Our store is a fun, happy place thanks to her super
energy. She’s transformed us into nicer, more patient customer service representatives.”
• “He’s there when I need someone to talk to, whether it’s work-related or personal. Because
he listens and always has a kind word to share, he makes a difference in my life. And even
though he knows every aspect of every position at Walgreens, he trusts me to do my job. That’s
why he’s a great boss and a gem.”
11
Battle
of the
brands
oe Ristow realized his loyalty
to name brand products was
costing him big bucks about
five years ago. “I saw a TV report showing most store and name
brand products are the same,” says Ristow, who shops at 375 E. Dundee Road
in Palatine, Ill. “So I switched to store
brands and have been happy ever since.”
Ristow represents a rising trend.
Since 2002, store brand sales have
grown faster than national brands and
now, one in five items sold in the U.S.
is a store brand. At Walgreens, we sell
44 percent of all front-end private
brand products sold in U.S. drugstores.
“That’s an incredible market share,”
says Mike Olson, director of in-store
merchandising in Purchasing. “Most retailers are happy to get half that. But we
believe our sales could be much higher.”
Our goal is for private brand sales
J
Here’s how we plan to
add $1.6 billion to storebrand sales by 2008.
to account for 20 percent of front-end
dollars by 2008 – a 3 percent jump that
would strengthen profitability. To make
those numbers, each store would need to
sell an additional 68 bottles of Wal-tussin
every day for the next two years. Since
that’s an impossible request, here are
changes that will make this goal a reality.
One message on a bottle
“The good news is that we have thousands of store brand items, and we’re
present in all categories,” says Olson.
“The bad news is we have too many
store brand names, and we don’t use
them consistently.”
Cruise by our home appliances
and you’ll see what Olson means.
Our private brand appliances use two
names, Kitchen Gourmet and Perfection. Ideally, we’d have only one
name to describe all our appliances,
and that name shouldn’t cross major
departments like Perfection does.
“The name Perfection is on hair
appliances, clothing irons and women’s tights,” says Olson. “It fits as a
description, but should irons and
tights have the same label? Probably
not. Instead, we want to use names
that are unique, reflective of the product and memorable.”
Our stores currently carry 97
Walgreen brands, such as Perfection.
The next closest retailer carries 40
brands, and the average is 12 to 14.
Since these brands are marketed and
packaged differently, customers struggle to see a consistent message among
our items. The solution: Reduce the
number of brands and create consistency across categories.
To start this process, we asked thousands of customers about our store
brands. With this information and guidance from a major marketing firm, we’ll
weed out the weaker names and boost
our image from “good” to “better.” But
we want to be “best,” and that means
improving quality and packaging, too.
Quality counts
What’s inside is even more important
than an item’s name. People used to assume store brands were cheap knockoffs
of name brand items. But that image
changed as quality improved.
A recent study reported seven out of
10 people believe store brands are equal
to or better than the national brand.
For example, last year Consumer Reports
stated our version of Benadryl, called
Wal-dryl, is equally effective.
“If our name is on it, we want it to
be as good as or better than the name
brand,” says Bill Dolak, manager of
quality assurance in Purchasing. “To
guarantee it, we’re testing more products more often.”
This testing includes auditing private brand items on store shelves,
installing a new corporate research
room where consumer perceptions on
quality and packaging are measured,
and mandating stricter manufacturing
requirements for new Walgreen products. “Previously, we’d test a vendor’s
product before distribution,” says Dolak. “But we never knew if what was
delivered to the stores was the same
quality as what we tested. Through
these new checks, we’ll know if something’s changed.”
Dolak isn’t the only one to test
products and give feedback, though –
we want input from all our employees.
On product returns, make sure you
properly identify the reason a customer
returns a store brand item so we can
“In many cases, we’re stepping away
from making our products look similar
to the national brands,” says Olson,
“and are one-upping them on packaging
and shelf placement. We’re also looking
closely at price gaps between the name
brand and our version.”
Believe it or not, when a product is
priced too low, it doesn’t always do as
The old labels? Gone, gone, gone
“Get rid of the term ‘private label,’” says Merrill Lynch retail analyst Mark Husson in a
recent Fortune magazine article. “They are brands.” Husson’s right – we need to change
the way we describe our products. Since the words “generic” or “private label” imply
inferior quality in front-end items, we’re calling all our exclusive products – with or without the Walgreen name – private brand. That term includes everything from Wal-tussin
and Deerfield Farms, items and names owned by Walgreens, to IsaDora, a brand we
don’t own but is sold exclusively at Walgreens.
research the problem right away. Eventually, you’ll also be able to offer
feedback on StoreNet.
Perfect packaging and pricing
Watch any customer choose between
a store and name brand product and
you can bet they’re studying price and
packaging. That’s how the majority of
customers make their buying decisions, and explains why what’s on the
shelf can have a bigger impact than
million-dollar TV commercials for
name brand items.
well as the name brand because it’s perceived as inferior. That’s one reason
we’re removing pre-priced bull’s-eye
stickers from many private brand items.
“The minute a customer switches to
our store brand, we gain their loyalty
for weeks, months and years,” says Olson. “That’s why we’re promoting these
products from every angle. We used to
focus on store brands primarily during
February and September, but now we
want every month to be Walgreen
brand month.”
– Brodie Bertrand
Test, talk and sell
O
ur stores have always promoted
our Walgreen brand products
well,” says Mike Olson, director
of in-store merchandising in Puchasing.
“But to make store brand products 20
percent of front-end sales by 2008,
everyone needs to step it up a notch.”
Each district manager has their
stores’ current status on private brand
sales and a goal based on their peer
group. To meet those numbers, it will
take a mix of creativity, suggestive selling, merchandising and new KPIs that
will monitor each store’s status. At 8300
Northern Lights Drive in Lincoln,
Neb., Walgreen products are on endstands and talked up by employees.
“I don’t expect customers to buy
our version just because it’s placed
next to the name brand,” says store
manager Thad Fischer. “People buy
what they know, so it’s up to you to
tell them about it. It takes more effort
to build the private brand business,
but once you get customers hooked
on Walgreen products, your profit
for those items can double.”
Fischer and his staff start the conversation by showing customers how much
they save with our brand. If the savings
Randy Hampton
“
Employees are crazy about our store brand products at 8300 Northern Lights
Drive in Lincoln, Neb. From left to right are service clerk Derek Anderson, store
manager Thad Fischer and pharmacy manager Rita McAllister
don’t do it, they offer a full refund if the
customer is dissatisfied and returns it.
“I feel confident doing that because
I’ve tried almost all our private brand
merchandise,” says Fischer. “Most everything in my house has a Walgreen label.”
Pharmacists, in particular, are key
product spokespeople. “People are especially skeptical about over-the-counter
drugs,” says Sami Mitri, pharmacy
manager at 5328 W. Cypress Ave. in
Visalia, Calif. “I explain these items
have the same active ingredients as the
name brand, and are all approved by
the Food & Drug Administration.
Nine times out of 10, that makes customers switch, and I never see them buy
the brand name again.”
Este artículos está disponible en Español en “StoreNet.”
O D D S
&
E N D S
Prescription for good health
or 18 years, Ron Farleigh, service clerk at 423 N. Santa
Cruz Ave. in Los Gatos, Calif., has been stocking shelves
and keeping his store tidy – without ever missing a day of work.
“Not only has he never called in sick,” says store manager
Mike Haws, “but he is never a minute late – ever!”
Farleigh, who joined Walgreens at age 69, credits his
good health to a simple life. “I have a good wife, I
sleep well and eat well,” he says. “And I start
each day with a big glass of orange juice and a
bowl of Raisin Bran.” Sounds like a prescription
for success to us.
F
Ron Farleigh, service clerk at 423
N. Santa Cruz Ave. in Los Gatos, Calif.
WAG stocks up on praise
algreens was recently recognized by
Institutional Investor magazine for being
one of America’s most shareholder-friendly
companies in the retailing/food & drug chains
sector. And Forbes included our stock, WAG,
on its list of “Turbocharged Stocks” that have
posted impressive growth rates
over the past five years and are
expected to continue doing so
in the future.
But the best compliment
came from Fortune magazine.
For the eighth consecutive year,
W
Get more for your money
s Benjamin Franklin said, “A penny
saved is a penny earned.” But you
can save more than pennies on cell phone
service, car rentals, computers, childcare,
fitness plans and more thanks to special
discounts for Walgreen employees.
For details on these deals, log onto
StoreNet or WalNet and click on Policy &
Procedure>Employee Purchase Programs
(under Benefits). Pharmacy staff click
Non Rx first.
A
. . . . Fun fact . . . .
4,500,000
patients have requested prescription labels
translated into 10 different languages. Of these,
Spanish is the most popular language, followed
by Chinese and Vietnamese.
we topped the food and drug
industry on its annual Most
Admired Companies list. Even more important,
we rank in the top 10 companies overall for three
key measures for the first time. We are the seventh best for long-term investment, the seventh
best for management quality and the ninth best
for use of corporate assets. Other companies
included on those three lists are Exxon, Proctor
& Gamble and Disney.
15
P R O M O T I O N S
Congratulations to these individuals on their recent promotions
Robin N. Banks has been promoted to Atlanta East district
Haidee Martinez has been promoted to a real estate manager.
manager. She joined the company in 1998 as an MGT and was
most recently store manager at 3405 S. King Drive in Chicago.
Robin earned a B.S. in accounting from DeVry University,
Chicago, in 1997.
She joined the company in 2003 as a real estate intern and was
most recently a real estate representative. Haidee earned a B.S. in
accounting from the University of Illinois, Chicago, in 2003.
Charles W. Bernard has been promoted to Store Operations
Timothy P. McGrory has joined the company as a senior attor-
vice president. He joined the company in 1993 as an MGT, became
a store manager in 1997 and Houston South district manager (DM)
in 2002. Most recently, he was Tampa South Central DM. Charles
earned a B.S. in general studies and management from Louisiana
State University, Baton Rouge, La., in 1992.
ney in Employee Relations. Most recently, he was partner at
Franczek Sullivan, P.C. in Chicago. Tim earned a B.A. in English literature from Northwestern University, Evanston, Ill., in 1992 and a
law degree from Boston University in 1997.
Edward S. Cohen has joined the company as a director of RDUR
Alan J. Olson has been promoted from inbound manager to
manager of operations at the Windsor distribution center. He
joined the company in 2002. Alan earned a B.S. in business
from California State University, Hayward, Calif., in 1986.
for Walgreens Health Services. Most recently, he was director of
pharmacy operations at Dominick’s in Chicago. Ed earned a B.S. in
pharmacy from the University of Illinois, Chicago, in 1975 and a
PharmD from Midwestern University, Downers Grove, Ill., in 2000.
Gary M. Dore has been promoted to Indianapolis Central district
manager. He joined the company in 1982 as an MGT and was most
recently store manager in Conyers, Ga. Gary earned a B.S. in management from Purdue University, West Lafayette, Ind., in 1980.
Michael J. Papierniak has been promoted to manager of item,
vendor and merchandise disposition in Marketing Services. He
joined the company in 1989 as an MGT and was most recently
manager of merchandise disposition, deals and return centers in
Marketing Services. Mike earned a B.S. in marketing from the University of Illinois, Chicago, in 1989.
Patrick S. Hawthorne has been promoted to a director in Phar-
Robert (Jeffrey) Payne has joined the company as a regional
vice president of central sales & client services for Walgreens Health
Services. Most recently, he was vice president of sales for PharmaCare in Chicago. Jeff earned a B.S. in marketing and communication
from Arizona State University, Phoenix, in 1984 and an M.B.A. from
the Garvin Graduate School of International Management, Glendale,
Ariz., in 1990.
macy Services. He joined the company in 1984 as a service clerk
and was most recently Indianapolis Central district manager. Patrick earned a B.S. in pharmacy from Nova Southeastern University,
Fort Lauderdale, Fla., in 1994.
Susan G. Heald has been promoted to manager of pharmacy
systems development in Pharmacy Services. She joined the company in 1988 as a service clerk and was most recently a business
analyst in Pharmacy Services. Susan earned a B.S. in pharmacy
from Purdue University, West Lafayette, Ind., in 1995.
Stephen J. Peterson has been promoted to Little Rock district
Donald C. Huonker has been promoted to corporate vice presi-
Dan A. Regalado has been promoted to manager of home care
dent of Pharmacy Services. He joined the company in 1995 as an
MGT, became a store manager in 1996 and a district manager in
1998, then came to Corporate in 2002 as director of drug store administration. He was promoted to Store Operations vice president in
2003 and vice president of Pharmacy Services in 2005. Don earned a
B.S. in pharmacy from St. Louis College of Pharmacy in 1984 and an
M.B.A. from Webster University, St. Louis, in 1999.
systems & development for Walgreens Health Services (WHS). He
joined the company in 2000 as a programmer/analyst and was
most recently a lead programmer/analyst, both for WHS. Dan
earned a B.S. in computer engineering from the Mapua Institute of
Technology, Manila, Philippines, in 1995.
Julie A. Larson has joined the company as an attorney in Real
Estate Law. Most recently, she was a real estate attorney at Sidley
Austin, L.L.P. in Chicago. Julie earned a B.A. in business from the
College of St. Scholastica, Duluth, Minn., in 1986 and a law degree
from Chicago Kent College of Law in 1993.
Adam R. San Miguel has been promoted to Phoenix Central
Dennis K. Lee has joined the company as a senior attorney in
Tammie J. Scott has been promoted to Las Vegas North district
manager. She joined the company in 1991 as an MGT and was
most recently store manager in St. Joseph, Mich. Tammie earned a
B.S. in mass communications from Middle Tennessee State University, Murfreesboro, Tenn., in 1991.
Real Estate Law. Most recently, he was associate general counsel
at Neumann Homes in Warrenville, Ill. Dennis earned a B.S. in
mathematics from the University of Illinois, Champaign, Ill., in 1991
and a law degree from New York University in 1997.
16
manager. He joined the company in 1996 as an MGT and was most
recently store manager at 7339 Gravois Ave. in St. Louis. Steve
earned a B.S. in business administration from Truman State University, Kirksville, Mo., in 1996.
district manager. He joined the company in 1995 as a service clerk
and was most recently store manager in San Carlos, Calif. Adam
earned a B.S. in business management from the University of
Phoenix in 2006.
Bill L. Sonner has been promoted to divisional director of Southern
Catherine D. Yarbrough has been promoted to Minneapolis
Pharmacy Services. He joined the company in 1982 as a pharmacist and was most recently Indiana district pharmacy
supervisor. Bill earned a B.S. in pharmacy from Butler University, Indianapolis in 1982.
North district manager. She joined the company in 1998 as a pharmacist and was most recently store manager at 2779 Cobb Pkwy.
N.W. in Kennesaw, Ga. Cathy earned a B.S. in biochemistry from
Mississippi State University, Starkville, Miss., in 1988 and a B.S. in
pharmacy from the University of Georgia, Athens, Ga., in 1992.
Sylvia A. van Loveren has been promoted to a senior real es-
Robert G. Zimmerman has been promoted to chief adminis-
tate manager. She joined the company in 2004 as a real estate
manager. Sylvia earned a B.S. in finance and real estate from the
University of Cincinnati in 1987.
tration & finance officer for Walgreens Health Services (WHS). He
joined the company in 1977 as an analyst in Results and became
manager of strategic planning in Planning & Research in 1985. He
was promoted to manager of Corporate Planning in 1990 and divisional vice president of administration for WHS in 2001. Bob earned
a B.S. in business administration from Eastern Illinois University,
Charleston, Ill., in 1973 and an M.B.A. from Northern Illinois University, DeKalb, Ill., in 1984.
Vince Wilkinson has been promoted to Tidewater West district
manager. He joined the company in 1995 as a service clerk and was
most recently store manager at 3631 Central Ave. in Hot Springs,
Ark. Vince is currently pursuing a degree from St. Leo University.
The following pharmacy managers have been promoted to district pharmacy supervisor
Amy E. Bixler, Tidewater West (University of Rhode Island, Kingston, R.I., 1999)
Joy M. Hernandez, Houston West (Texas Southern University, Houston, 1999)
Joan M. Bustelo, Fort Lauderdale West (University of Puerto Rico, San Juan, P.R.,1988)
Charles W. Trebilcock, Tulsa North (St. Louis College of Pharmacy, 2001)
Christopher T. Creamer, Indiana (Purdue University, West Lafayette, Ind., 1999)
Chad D. Ullom, Kansas City South (University of Kansas, Lawrence, Kan., 1996)
Bradley (Kyle) Foster, Dallas North (Southwestern Oklahoma State University,
Weatherford, Okla., 1997)
Okla., 2002)
Eman H. Gobran, Las Vegas North (University of Alexandria, Alexandria, Egypt, 1989)
Tonya N. Webb, Atlanta South (University of Louisiana, Monroe, La., 1997)
Michael J. Godek , Boston Central (Massachusetts College of Pharmacy, Worcester,
Shannon D. Wedekind, Orlando West (Mercer University, Atlanta, 1999)
Ryan G. Walker, Tulsa South (Southwestern Oklahoma State University, Weatherford,
Mass., 1992)
The following store managers have been promoted to district manager trainee
Ada Colon, from 65 Infantry & Jesus Fargoso, Carolina, P.R.
Matthew R. Malloy, from 4000 23rd Ave., Moline, Ill.
Keith B. Hallacher, from Neptune, N.J.
Krishwin A. Robinson, from 10121 Seminole Blvd., Seminole, Fla.
Michael G. Handal, from 101 W. University Drive, Denton, Texas
David P. Royster, from 1900 Wyoming Blvd. N.E., Albuquerque, N.M.
Michael B. Highley, from 2020 S. MacArthur Blvd., Springfield, Ill.
Scott R. Saylor, from 2135 Warrensville Center Road, South Euclid, Ohio
Richard G. Huston, from 1801 St. Charles Ave., New Orleans
Damien K. Smith, from El Cerrito, Calif.
Keith A. Jacobsen, from 810 W. 21st St., Norfolk, Va.
Anthony V. Wiesenhahn, from 6320 E. Main St., Reynoldsburg, Ohio
Kimberli J. Karmenzind, from Haines City, Fla.
R E T I R E M E N T S
Best wishes to recent Walgreen retirees with 25 or more years of service
Norman Bosby, Porter, 757 N. Michigan Ave., Chicago, 35 years
Susan Morgan, Sr. Pharmacy Tech, Fond du Lac, Wis., 26 years
Linda Daniels, Service Clerk, 1901 Prairie Ave., Beloit, Wis., 39 years
Josie Ortega, Head Photo Specialist, 770 W. Elizabeth St., Brownsville, Texas, 26 years
Vicky L. Denzer, Admin. Assistant, Madison Districts, 27 years
Clarence Pickel, Store Manager, 3500 Reading Rd., Cincinnati, 26 years
Phillip H. Eberle, Pharmacy Manager, 1605 E. 37th Ave., Hobart, Ind., 25 years
Larry M. Poyer, Pharmacist, 2805 N. Roosevelt Blvd., Key West, Fla., 40 years
Bettie J. Harris, Service Clerk, 4625 Summer Ave., Memphis, Tenn., 25 years
Wendland S. Quan, Store Manager, 141 Kearny St., San Francisco, 44 years
Ralph B. Hudepohl, Pharmacist, Norwood, Ohio, 31 years
Carolyn H. Summerill, Service Clerk, 1700 N. Normandy Blvd., Deltona, Fla., 25 years
Donna L. Hueholt, Sr. Beauty Advisor, 3030 University Ave., Des Moines, Iowa, 30 years
Leonard J. Waclawski, Accountant, Pharmacy Receivables, Deerfield Office, 32 years
William J. Kennedy, Pharmacist, Westmont, Ill., 42 years
Dagmar Whitehurst, Service Clerk, 2349 N. Monroe St., Tallahassee, Fla., 28 years
Karen F. Killen, Pharmacy Tech, 300 University Ave., Palo Alto, Calif., 28 years
Joan C. Williams, Service Clerk, Willamantic, Conn., 36 years
Delorse J. Lewis, Service Clerk, 1628 E. 87th St., Chicago, 37 years
Janet S. Zegler, Admin. Assistant, Advertising, Deerfield Office, 30 years
Robert Moe, Pharmacist, Owatonna, Minn., 38 years
17
S E R V I C E
A W A R D S
Congratulations to service award celebrants from May and June
50 YEARS
45 YEARS
40 YEARS
Robert F. Heite
Helga H. Nusstein
Gerald S. Perlman
Stuart M. Horn
Regina Beam
Dave Bernauer
Haden G. Holloway
Carpenter
Construction
Chicago
Beauty Advisor
1403 Waukegan Rd.
Glenview, Ill.
Pharmacist
5753 N. Canfield Ave.
Chicago
Pharmacist
1925 W. Chandler Blvd.
Chandler, Ariz.
Sr. Beauty Advisor
121 E. 5th St.
Cincinnati
Chairman & CEO
Deerfield Office
Pharmacy Supervisor
Houston East-Tex District
35 YEARS
Tim Johnson III
Beulah M. LeBlanc
Jesus R. Perez
Janyce E. Regan
Anthony Tsikouris
Rita J. Underwood
Louis M. Alvarado
Pharmacist
930 Providence Rd.
Brandon, Fla.
Sr. Beauty Advisor
3700 Highway 365
Port Arthur, Texas
Service Clerk
1100 Geronimo Dr.
El Paso, Texas
Porter
Berkeley DC
Category Manager
Purchasing
Deerfield Office
Pharmacist
14700 Halsted St.
Harvey, Ill.
Store Manager
2245 S. Shore Ctr.
Alameda, Calif.
John Gallo
Diane V. Gill
James J. Gleason
William L. Hubbs
David L. Lawell
Eve N. Lintner
Barry M. Lutz
Pharmacist
2801 18th St.
Kenosha, Wis.
Service Clerk
Greendale, Ind.
Pharmacy Manager
Div. Vice President
N56W15501 Silver Spring Dr. Purchasing
Menomonee Falls, Wis.
Deerfield Office
Pharmacist
6201 Stellhorn Rd.
Fort Wayne, Ind.
Sr. Beauty Advisor
St. John, Ind.
Category Manager
Purchasing
Deerfield Office
30 YEARS
Yvonne D. Meyer
Doris N. Montgomery Nokhomas Sims-Stanley Edward A. Tschappler Joseph A. Viano
Barbara A. Zieneski
Howard A. Atlas
Executive Admin. Assistant Pharmacy Tech
Deerfield Office
1155 Apalachee Pkwy.
Tallahassee, Fla.
District Training
SIMS Supervisor
Chicago West District
MGT
3631 Gravois Ave.
St. Louis
Operations Manager
Flagstaff DC
Sr. Pharmacy Tech
Warrenville, Ill.
Vice President
Store Operations
Deerfield Office
Tony S. Bono
Sandy K. Borges
Ada M. Brumfield
Luis E. Cabrera
Jose Castellano
George Fox
Dennis J. Frenz
Sales Manager
WHS Central Sales
Deerfield Office
Service Clerk
2245 S. Shore Ctr.
Alameda, Calif.
SIMS Coordinator
7620 Jefferson Hwy.
Baton Rouge, La.
Pharmacy Manager
3715 N.W. 7th St.
Miami
Store Manager
1115 Ave. 65 Infanteria
San Juan, P.R.
Pharmacist
Lexington, Mass.
Pharmacist
12098 Lusher Rd.
St. Louis
Alan J. Gazdziak
Thomas A. Greathouse David J. Heiman
Claims Payback Clerk
Inbound Manager
Third Party
Orlando DC
Danville Office
Donald L. Jensen
Margaret A. Johnson Kathleen D. Kaatz
Store Manager
3710 E. Washington Ave.
Madison, Wis.
Pharmacy Manager
3131 E. Thunderbird Rd.
Phoenix
Pharmacy Manager
3351 W. Main St.
St. Charles, Ill.
18
Service Clerk
108 Cottage Grove Rd.
Madison, Wis.
Kathleen A. Krieger
Pharmacist
1199 W. Dundee Rd.
Wheeling, Ill.
30 YEARS (continued)
Nancy A. Payne
Gregory Potts
Stephen F. Presson
Pharmacist
La Marque, Texas
Elizabeth A. Marshall
Head Photo Specialist
7339 Gravois Ave.
St. Louis
Louise F. Pacl
Head Photo Specialist
Quincy, Ill.
Pharmacist
2710 Del Prado Blvd. S.
Cape Coral, Fla.
Store Manager
Crystal Lake, Ill.
Pharmacy Manager
700 W. College Ave.
Appleton, Wis.
Pharmacy Manager
2891 Kirby Rd.
Memphis, Tenn.
Irene T. Priddy
Paul (Jud) Romans
Paula M. Roppuld
Kenneth E. Snell
Carol A. Spitz
Donald H. Talpins
Vance Tam
Service Clerk
Carbondale, Ill.
Store Manager
3802 Cedar Springs Rd.
Dallas
Pharmacist
Elm Grove, Wis.
Store Manager
Ann Arbor, Mich.
Director
Systems Training &
Consulting
Deerfield Office
Pharmacist
524 Jefferson Ave.
Miami Beach, Fla.
Pharmacy Manager
8917 San Jose Blvd.
Jacksonville, Fla.
Margaret D. Lawrence Willie Lockhart III
25 YEARS
Michael G. Thomas
Leon C. Acker
Brenda K. Adrian
Rosa Alicea
Sheral L. Ballard
Michael Banyai
Paul E. Bauer
Pharmacist
Carbondale, Ill.
Store Manager
18207 Midway Rd.
Dallas
EXA
3700 W. 10th St.
Greeley, Colo.
Service Clerk
33 Drumm St.
San Francisco
Service Clerk
3707 Spencer Hwy.
Pasadena, Texas
Pharmacist
Alvin, Texas
Store Manager
Webster Groves, Mo.
Marilyn Benes
Alan J. Berkelhamer Mary K. Bostwick
Rhonda Bowen
Timothy G. Cagney
Laura Ching
Carol Comstock
Service Clerk
Lyons, Ill.
Director
Pharmacy Services
Deerfield Office
Pharmacy Manager
1950 N.E. Burnside Rd.
Gresham, Ore.
Cosmetic Supervisor
Tampa Central, South
Central & West Districts
Pharmacy Manager
5500 County Farm Rd.
Hanover Park, Ill.
Pharmacist
1750 Noriega St.
San Francisco
Pharmacist
Zion, Ill.
Louise Coverson
Laverne D. Curley
James B. Currier
Karen J. Darosky
Frank S. Devito
John R. Doede
Michael A. Fredrick
EXA
1838 S. Kirkwood Rd.
Houston
SIMS Coordinator
5038 Center St.
Omaha, Neb.
EXA
Fond du Lac, Wis.
MGT
1003 N. Main St.
Crown Point, Ind.
Pharmacy Manager
17955 Wolf Rd.
Orland Park, Ill.
Store Manager
1711 W. Campbell St.
Arlington Heights, Ill.
SIMS Coordinator
2921 N. 83rd Ave.
Phoenix
Marty W. Fries
Raul I. Gallo
Manuel Garcia Jr.
Richard A. Gray
Mattie L. Hammonds
Richard L. Harkins
Lawrence R. Kaleta
Pharmacy Manager
2274 Boggy Creek Rd.
Kissimmee, Fla.
Pharmacy Manager
10609 S.W. 40th St.
Miami
Pharmacist
105 West Rd.
Houston
Pharmacist
1215 S. Range Line Rd.
Carmel, Ind.
Photo Specialist
13053 Cortez Blvd.
Brooksville, Fla.
Pharmacist
6415 E. Pine St.
Tulsa, Okla.
Store Manager
6809 W. Belmont Ave.
Chicago
19
S E R V I C E
A W A R D S
Congratulations to service award celebrants from May and June
25 YEARS (continued)
Janet M. Klamt
Robin M. Kosiek
Lynne Ledbetter
Willie F. Lett
John A. MacDonald
James L. Maestas
Mary A. Meiner
Pharmacy Manager
5038 Center St.
Omaha, Neb.
Manager
WHS Site Development
Tinley Park, Ill.
Pharmacist
3937 Vogel Rd.
Arnold, Mo.
Pharmacist
8430 Broadway St.
Pearland, Texas
Pharmacy Manager
4700 S. Halsted St.
Chicago
Pharmacist
6000 Coors Blvd. N.W.
Albuquerque, N.M.
Service Clerk
121 E. 5th St.
Cincinnati
Edward L. Mlnarik
Judy A. Montgomery James J. Murphy
Patricia A. Nicoletti
Margarita Nieves
Sr. Pharmacy Tech
3403 Mangum Rd.
Houston
SIMS Coordinator
9495 Mexico Rd.
O’Fallon, Mo.
Service Clerk
65 Infanteria Ctr.
San Juan, P.R.
Carol A. Pierchorowicz
Pharmacist
3920 Hampton Ave.
St. Louis
Cecilia A. Ramirez
Pharmacist
Fremont, Neb.
Ederlinda Rivera
Phillip A. Shoemaker Anna M. Simmert
Carolyne G. Sipek
Cheryl A. Smith
Marta M. Socarras
Mary Ann A. Spacil
Pharmacy Manager
30 Ave. Rafael Cordero
Caguas, P.R.
Network Engineer
IT Telecommunications
Mt. Prospect Office
Sr. Beauty Advisor
2275 N. Mayfair Rd.
Wauwatosa, Wis.
Pharmacist
River Forest, Ill.
Supervisor
E-Commerce
Deerfield Office
Pharmacist
3910 E. 22nd St.
Tucson, Ariz.
Pharmacy Tech
1025 S.E. Port St. Lucie Blvd.
Port St. Lucie, Fla.
Mark F. Taylor
Jay R. VanCleave
Linda Walsh
Edward C. Williams
Marilyn Williams
Beverly A. Wolfe
Tina R. Woodworth
Store Manager
13227 N. 7th St.
Phoenix
Pharmacist
4995 Highway 6 N.
Houston
Sr. Beauty Advisor
8000 Broadview Village Sq.
Broadview, Ill.
EXA
1600 W. Roosevelt Rd.
Broadview, Ill.
Pharmacist
2649 E. 79th St.
Chicago
Sr. Beauty Advisor
Amelia, Ohio
District Pharmacy
Training Coordinator
Hartford Central District
Store Manager
21 Rand Rd.
Des Plaines, Ill.
Admin. Assistant
Austin Districts
Congratulations to these employees with 50 years of service
Bob Heite has a
Tammy T. Yau
Pharmacy Manager
Millbrae, Calif.
20
unique career path.
He started as a stock
clerk in Chicago,
moved up to store
manager, then transfered to Construction
where he’s worked
for the last 25 years.
“I did paperwork until I learned what I really like is getting my
hands dirty,” says Heite. “As a carpenter, I’m
always doing something different, whether it’s
building a wall or setting up a pharmacy.”
Heite estimates he’s set up nearly 150
Chicago pharmacies. “It used to take three
months to build and stock the inside of a store,
and I’d construct the pharmacy from scratch,”
he says. “Now we do it in 20 days and the setup is like piecing a big erector set together.”
Helga Nusstein says she doesn’t need to work any longer, but you
won’t find this beauty advisor at 1403 Waukegan Road in Glenview, Ill.,
turning in her smock anytime soon. “I could retire,” she says. “But I like
to get out and be with customers. It’s a hobby – it’s not about the money.
I like the customers and the customers like me.”
It’s not just customers who want her to stay, either. “Helga has passed
up several transfers to stores closer to home or to the corporate office,”
says store manager Philip Martin. “She doesn’t want to leave our store. And
that’s fine with me – I wish I had 15 more employees like her.”
Gerald Perlman is the face of pharmacy to many young adults
in Park Ridge, Ill. That’s because for 25 years he not only worked in
the neighborhood, but also never turned down an invitation to speak
to kids about pharmacy. Even now, as a floating pharmacist in the
Chicago Central district, people remember him for his community
involvement.“When I was a pharmacy manager, I ran things like
we were an old-fashioned community pharmacy,” says Perlman.
“I got to know patients personally, delivered prescriptions and took
blood pressure screenings as an extra service.”
Also celebrating anniversaries (photo not available)
Sheila M. Abell, Sr. Pharmacy Tech, 8193 Mall Rd., Florence, Ky., 25 years
Sharon A. Alcorn, Pharmacist, 12345 St. Charles Rock Rd., Bridgeton, Mo., 30 years
Carolyn A. Allen, Sr. Beauty Advisor, 4841 Mt. Houston Rd., Houston, 30 years
Anne E. Armstrong, Manager, Database Architecture, IT Architecture & Support,
Deerfield Office, 25 years
Cindy Besner, Human Resources Specialist, Orlando DC, 25 years
Dana E. Bielic, Pharmacist, 11981 W. 143rd St., Orland Park, Ill., 30 years
Edward M. Boston, Pharmacist, Fairview Heights, Ill., 35 years
Francene W. Browne, Beauty Advisor, 8900 Tamiami Trl. N., Naples, Fla., 25 years
Margaret D. Carrillo, Sr. Beauty Advisor, 1405 E. Columbus Dr., East Chicago, Ind., 25 years
Nasha Casson, Service Clerk, 8206 Highway 6 N., Houston, 25 years
John L. Chappell, Warehouse Operator, Windsor DC, 25 years
William L. Cushing, Pharmacist, 2021 Hikes Ln., Louisville, Ky., 35 years
Le H. Duong, Pharmacist, 10 E. St. Charles Rd., Villa Park, Ill., 25 years
Joan M. Durant, Service Clerk, 6097 Broadway, Merrillville, Ind., 25 years
Cecile D. Ellington, Pharmacy Manager, 805 S. Lake St., Gary, Ind., 30 years
Richard F. Faga, Pharmacist, St. John, Ind., 35 years
Jeanine Farej, SIMS Coordinator, 10S370 Route 83, Hinsdale, Ill., 25 years
Robert A. Fleniken, Pharmacy Manager, 805 Havendale Blvd. N.W., Winter Haven, Fla.,
35 years
Dolores M. Fogge, Service Clerk, 7059 E. Baseline Rd., Mesa, Ariz., 25 years
Barbara Galka, SIMS Coordinator, 8800 W. 95th St., Hickory Hills, Ill., 25 years
Mary A. Graham, Service Clerk, 5400 New Cut Rd., Louisville, Ky., 45 years
Karon J. Grant, SIMS Coordinator, Woodstock, Ill., 30 years
Brian D. Hall, Warehouse Operator, Orlando DC, 25 years
Carole E. Hardin-Oliver, Pharmacy Supervisor, Houston East District, 25 years
Stephanie M. Hernandez, Sr. Beauty Advisor, 606 Walnut St., Des Moines, Iowa, 25 years
Rosemary Hood, MGT, 1311 N. State Route 48, Decatur, Ill., 25 years
Gregory P. Hovel, Store Manager, 606 S. Whitney Way, Madison, Wis., 30 years
John L. Hunt, Function Manager, Valparaiso Return Center, 30 years
Nancy M. Jaeckel, Office Clerk, Windsor DC, 25 years
Glenyce L. Jansma, Pharmacist, 494 Butternut Dr., Holland, Mich., 25 years
Janice Jarnholm, Pharmacist, 79 W. Monroe St., Chicago, 25 years
Carolyn M. Johnson, Pharmacist, 4154 Elvis Presley Blvd., Memphis, Tenn., 30 years
Margaret R. Kabel, Service Clerk, 1870 Post Rd. E., Westport, Conn., 30 years
Donna L. Korby, SIMS Coordinator, LaGrange, Ill., 35 years
I N
William Krieger, Operations Manager, Anderson DC, 25 years
David P. Landavazo, Store Manager, Los Lunas, N.M., 30 years
Pandora L. Lanners, Service Clerk, Deerfield, Ill., 25 years
Eileen M. Larmey, SIMS Coordinator, Millbrae, Calif., 25 years
Christine M. Lee, Sr. Beauty Advisor, Lemont, Ill., 25 years
Lonnie Lenzendorf, Lift Operator, Windsor DC, 30 years
Cynthia R. Lindelow, Store Manager, 3000 N. Alafaya Trl., Orlando, Fla., 25 years
Donna A. Lorkowski, SIMS Coordinator, 4161 N. Harlem Ave., Norridge, Ill., 25 years
Robert A. Mackowski, Pharmacist, New Berlin, Wis., 25 years
Teresa McCollem, Service Clerk, 343 Broadway, Somerville, Mass., 30 years
Audrey H. McFarlin, Manager, Pharmacy Services, Deerfield Office, 25 years
Janette McGovern, District Training SIMS Supervisor, Tampa North District, 25 years
Teresa L. McGraw, District Training SIMS Supervisor, Tucson East District, 25 years
Terrence P. Metz, Store Manager, 252 Morthland Dr., Valparaiso, Ind., 30 years
Lori A. Monroe, Pharmacy Manager, Mt. Healthy, Ohio, 25 years
Leah Okamoto, Pharmacy Tech, Griffith, Ind., 25 years
Gerald K. Omdahl, Pharmacist, 627 Gallatin Pike S., Madison, Tenn., 25 years
Douglas A. Ownbey, Pharmacist, 7236 Calumet Ave., Hammond, Ind., 25 years
Eugene W. Perkins Jr., Pharmacist, 5890 N. Belt W., Belleville, Ill., 35 years
Sandra E. Peters, MGT, 9999 Lake Forest Blvd., New Orleans, 25 years
Claire Previn, Office Clerk, Compensation, Benefits & Employee Services, Deerfield Office,
25 years
Debbie C. Reiss, Pharmacist, Middletown, Ky., 30 years
Mary I. Schwartz, Pharmacist, 1601 S. Congress Ave., Boynton Beach, Fla., 25 years
Mary Shedrow, Service Clerk, Knox, Ind., 30 years
David A. Sheldon, Store Manager, 9775 Colerain Ave., Cincinnati, 25 years
Mary Sidiropoulos, Pharmacist, Griffith, Ind., 30 years
Michael H. Smith, Pharmacist, 6102 Highway 6, Missouri City, Texas, 30 years
Anna M. Stone, Service Clerk, 5201 S. 3rd St., Louisville, Ky., 40 years
Donald Talkowsky, Pharmacist, 1858 E. Oakton St., Des Plaines, Ill., 40 years
Bob Tillema, Store Manager, River Forest, Ill., 30 years
Teresa J. Walter, Pharmacist, Ankeny, Iowa, 25 years
Monica J. Warren, Sr. Beauty Advisor, Knox, Ind., 35 years
Marty D. Waugh, Store Manager, 1250 S. Wheeler St., Jasper, Texas, 30 years
Bridget E. Weiner, Service Clerk, 8625 Stirling Rd., Cooper City, Fla., 30 years
M E M O R I A M
It is with deep regret we acknowledge the deaths of the following employees and retirees with 10 or more years of service
Henry Arnold, MGT, 5090 Griggs Rd., Houston, 19 years
Joe McDaniel, Retired Service Clerk, 840 W. Sherman, Muskegon, Mich., 30 years
Revis T. Battise, Retired Service Clerk, 420 W. Little York, Houston, 11 years
Ed Mills, Team Lead, IT Architecture & Support, Deerfield Office, 32 years
Ralph J. Carrano, Retired Service Clerk, 1005 Main St., Bridgeport, Conn., 32 years
Wiley Myers, Retired Liquor Clerk, 4311 Chef Menteur Ave., New Orleans, 43 years
John Diersing, Retired Liquor Clerk, 7510 N. Western Ave., Chicago, 15 years
James Nix, Pharmacist, 220 S. Wayside Dr., Houston, 39 years
David Gurath, Retired Service Clerk, Fond du Lac, Wis., 26 years
Betty Phares, Service Clerk, Cuyahoga Falls, Ohio, 10 years
Jesse Hardin, Pharmacist, 1801 St. Charles Ave., New Orleans, 13 years
Deanna Schulz, Retired MGT, 5201 S. 3rd St., Louisville, Ky., 25 years
Melvin Kingsland, Retired Maintenance Tech, 10551 W. Anderson Pl., Franklin Park, Ill.,
Thomas Settles, Freight Rate Specialist, Corporate Transportation, Deerfield Office, 31 years
31 years
Richard Lamberson, Retired Service Clerk, Neptune, N.J., 10 years
Phillip Malkin, Retired Assistant Manager, 8433 Center Rd., Omaha, Neb., 12 years
Florence Vavrinek, Retired Cafeteria Worker, 17735 S. Halsted St., Homewood, Ill., 41 years
Amy Warren, Service Clerk, 824 W. Poplar Ave., Collierville, Tenn., 18 years
Donnie Williams, Store Manager, 802 E. Pioneer Pkwy., Grand Prairie, Texas, 14 years
Donald Mardis, Photo Specialist, 800 W. Bay Dr., Largo, Fla., 13 years
21
IN MY SHOES
PHOTO SPECIALIST
DAVID LEVENSON
avid Levenson has increased 1-hour photo sales in every store he’s worked in – a dozen in all. Today, he spends most
of his time as head photo specialist at 9005 Pines Blvd. in Pembroke Pines, Fla., but also lends a helping hand at
short-staffed stores as much as he can. And when new photo department employees join his district – you guessed it –
Levenson trains them. Here’s the story of the man his peers call “Super Dave.”
D
Why Walgreens?
I tried out the competition first, but was unhappy with their management and there was no room for advancement. I’d shopped at
Walgreens before, and it seemed like a more professional
work environment. So when I found out Walgreens was hiring, I interviewed and got the job on the spot.
What’s it like in photo?
I’m always multitasking. At any given time, I may have one
hand in the processor and the other hand on the register. And
no matter what else is going on, I’m always helping customers.
How do you teach other people the skills that are easy for you?
Our processors – with all those buttons – can be scary. And
people get flustered when they have to learn a lot at
once. That’s why I start with the basics and help
employees master one skill at a time, even if it
takes two to three hours each.
What does it take to succeed in photo?
Time management skills. That means
being realistic about what you can
accomplish. When you promise that a
customer’s film will be ready at a certain
time, you have to deliver. I’d rather allow
extra time and call the customer if I finish
early than be late.
In my shoes highlights outstanding Walgreen
folks and provides a glimpse into their jobs. To
nominate someone who’s really good at what
they do, please write to Walgreen World, Mail Stop
#2166, 200 Wilmot Road, Deerfield, IL 60015, or
e-mail walgreen.world@walgreens.com.
24
Keith Douglas
What keeps you going?
I’m a competitive person. My store is usually
No. 1 in our district for sales, and it’s a challenge to stay on top. Being able to earn
promotional money is motivating, too. But the
best part of my job is seeing customers smile
when they pick up their pictures.

Investing in interns - Ragan`s Motivational Resources

Transcription

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