A/R Advantage

Transcription

A/R Advantage

PINACLE® Express
A/R Advantage
Training Module
PNC Treasury Management
Client Implementations Support
This material is delivered by PNC N.A. on the condition that it be kept confidential and not be shown to, or
discussed with, any third party, including any financial institution (other than on a confidential or need-to-know
basis with the recipient's directors, officers, employees, counsel and other advisors, or as required by law), or
used other than for the purpose of using PNC's services, without PNC's prior written approval.
Last updated June 2012
. 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.
©
Proprietary & Confidential
Logging into PINACLE® Express
Begin by going to http://www.pnc.com in your web browser. Once there, select SMALL BUSINESS from
the top of the screen. Next, click on the drop-down box under SIGN ON TO OTHER SERVICES, located
on the left-hand side of the page, and select PINACLE® Express to access the Sign On page.
On the Sign On screen, enter
your
Company
User
ID,
Operator ID, Password, and
Token Passcode (if applicable).
Quick Find: Direct your browser to http://www.pnc.com
© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.
Password Requirements
Passwords
Passwords must adhere to the
following rules:
• Between 8-14 characters
• At least one letter, one number,
and one special character
• No spaces
When changing your password, a
strength indicator shows red until
the password meets the minimum
requirements, at which point it
turns green.
Quick Find: Client Service  Change Password
Token at Login
• Token Pass code •
The following services require a Token
Pass code:
• ACH
• ACH Positive Pay
• Capital Markets
• Foreign Exchange
• Funds Transfer
• Payables Advantage
If you are trying to access ACH, ACH Positive Pay, Capital Markets, Foreign Exchange, Funds Transfer, or
Payables Advantage, a Token Pass code MUST be entered. If no Token Pass code is entered on the Login
page, you will be prompted to input one upon entering the module. Tokens are assigned to operators by
your company’s administrators. Operators MUST have a token assigned to them in order to access the
above services.
PLEASE NOTE: If your company or Operator ID is set up to have Token at Login as a requirement each
time you are logging into PINACLE® Express, regardless of what service(s) you are accessing, you MUST
enter a Token Pass code.
To generate the Token Pass code, simply press the gray button on the token. A random response is
generated. Type that response into the Token Pass code field. To order additional tokens, please contact
your PNC Treasury Management Officer or Sales Associate.
Quick Find: We recommend you save the Login page displayed above as a “Favorite”
Main Menu
Upon logging in, the Home Page screen will display. This screen features portlets that will allow you to
have quick access to balance information, various functions, PINACLE® Express News, and other items of
interest. For more information on the Home Page, see the Home Page/Dashboard Training Module.
• The Utility Bar, located at the top right of the main menu, contains the My Profile, Message Center,
Event Notification, Administration, Contact Us, and Help functions. These links may vary depending on
your entitlements. Clicking on the Log Out link will end your current PINACLE® Express session. Failure
to do this may cause you to receive a duplicate login with your next login attempt.
• The Modules Tab Bar displays modules that your Operator ID is entitled to. These are listed in
alphabetical order at the top of the screen. To access a module, simply click on its tab. If you have more
than 12 tabs, you will see an Other tab. Clicking Other will display the rest of the modules.
• The Quick Links drop-down gives you a list of commonly used PINACLE® Express functions to which
you have entitlements (i.e. performing a check inquiry or initiating a wire).
• The Message Bar runs across the length of the screen. It will contain information on Alerts,
Informational Messages, and Event Notifications. To learn more about a message that has been posted,
either click on the banner message or click directly on the Message Center hyperlink. Once you have
read and acknowledged the message(s), the Message Bar will disappear. For more information, please
see the Message Center slide.
Quick Find: Top of every screen of PINACLE® Express
My Profile
Clicking the My Profile link on the Utility Bar directs you to the Preferences screen. This page allows
you to set preferences for your Home Page, as well as modules to which you have entitlements. For
more information on Preferences, see the training modules for the respective services.
The Security Information section allows you to change your password and Security Questions.
The Change Email screen allows you to change and/or add your email address on file for your Operator
ID. An email address is needed in order to Report/Track Issues, receive Event Notification emails,
and/or utilize the password self-reset function on the Login Page.
Message Center
Whenever there is a System Alert, Event Notification, and/or Informational Message available, a message
banner will display at the top of the page. Multiple messages may appear in this message bar.
Depending on the severity of the message, the bar may appear red (indicating a System Alert), orange
(Event Notifications are available), or blue (an Informational Message is available).
To read a message, you can view it on the Home Page portlet; click directly into the Message Center from
the Utility Bar, and/or click on the banner message at the top of the page.
Quick Find: Home Page
Message Center
(continued)
The Message Center contains two pages: View Messages and View Message History. The View
Messages page is the first page that will display when you first enter the Message Center. This page will
display new messages that are unacknowledged.
To view messages, you can choose to expand all
sections, expand only a specific section, or click
on the message type hyperlink to expand.
To acknowledge a message, check the box to
the left of the message or choose Select All
Expanded Messages and click on the
Acknowledge Selected Messages button at the
bottom of the page. Acknowledged messages
will be moved to the View Message History page
and the banner message at the top of the screen
will disappear.
To view messages within your history, click on the View
Message History link, located at the top of the Message
Center. You can choose which types of messages to
expand or choose to expand all messages at once.
Quick Find: Message Center  View Messages
Contact Us
The Contact Us section of the Utility Bar displays Phone & Email, Manage Issues,
and Manage Requests.
The options displayed within the Contact Us section can vary, depending on your
Operator ID’s entitlements.
Phone & Email
Click on the Phone & Email option to display the phone number, fax number, and email address of
Treasury Management Client Care (TMCC).
Quick Find: Contact Us
Contact Us
(continued)
Manage Issues: Reporting Issues
In addition to calling or emailing, you can submit issues directly through PINACLE®
Express. TMCC maintains a service level agreement of two business days. You will
receive a response to your issue within this time frame.
Click Report Issues from Contact Us on the Utility Bar. The first screen will prompt
you to select the specific Product and Account for the issue you are reporting. Click
Continue.
Next, select Problem/Issue you wish to report. If your issue does not appear in the list, select Other
and click Continue.
The final screen allows you to enter Additional Information, describing the issue you are reporting. Click
Submit. Your issue will be sent to the proper department for a resolution. An issue tracking number
will be assigned to each case.
Manage Issues: Tracking Issues
Click Track Issues from Contact Us. Issues submitted through the web and those reported over the
phone will display, providing you with a complete record of your interaction.
You can easily identify the two types of issues:
Issues entered via the web are marked with a globe icon.
Issues reported by phone are marked with a telephone icon.
Contact Us
(continued)
Manage Requests: Add and Review Service Requests
Operators with the Service Requests entitlement can add certain service changes to
their PINACLE® Express setup and view submitted requests. Changes submitted are
sent to your company’s PNC Treasury Management Representative and will affect the
entire Company ID.
Manage Requests: Reports
The Reports option allows you to view an audit report for one or all operators within
the Service Requests service.
Please Note: Only operators with the proper entitlements will have access to the various Contact Us functions.
Help
Clicking on Help on the Utility Bar will lead you to the PINACLE® Express Help page. You can access the
Training Resource Center, view information on Accessing PINACLE® Express, and view our industryleading Tip Cards.
• The Training Resource Center
allows you to self-register for live
training webinars, view recorded
training sessions, and view training
slideshows. To access the Resource
Center, enter your email address or if
you are a new user, click the Register
button
and
provide
your email
address, name, and company.
• The Accessing PINACLE® Express
area
lists
browser
and
system
requirements, security components,
and information on how to log into
PINACLE® Express.
• The Tip Cards sections give you
step-by-step instructions on how to
navigate through all of the utilities and
modules within PINACLE® Express.
Quick Find: Help
A/R Advantage
Overview
A/R Advantage is a comprehensive suite of services designed to assist you in managing your
company’s daily accounts receivable position.
Leveraging the latest technologies, A/R Advantage makes full color images of all lockbox payments and
remittance documents (paper and electronic) accessible via the Internet.
As a result, you can streamline your accounts receivables research, reduce the costs associated with
archiving and retaining paper documents, and enhance customer service and relationships with your
customers.
Benefits of using A/R Advantage:

Quicker access to all of your company’s receivables information, allowing you to make more
effective cash management decisions

Internet delivery of account receivables information, including paper (checks) and
electronic (ACH, Wire, EDI) remittances, as well as credit cards

Intra-day delivery of complete remittance information

Automatic download of payment and remittance details into PC-based software

Reduced costs associated with storing and archiving paper documents

Reduced need for routine processing, allowing you to focus your time on exception items

More efficient credit management tools enabling you to monitor customer payments and
release of future orders
A/R Advantage
Overview (continued)
Perhaps more than any other PINACLE® module, A/R Advantage is a client-specific application that can
be adapted in a number of ways to suit the individual needs of your company.
The screenshots included in this slideshow refer to a generic company setup and represent
one way in which information regarding your company’s receivables can be displayed.
You may notice some slight variations between these screenshots and what you will ultimately see on
your company’s site.
Optional Services
Basic Service Set
Basic lockbox processing: extraction, keying preparation
for deposit, data capture (MICR line, invoice formation).
•
Integration and delivery of FedWire, ACH, and EDI data
via A/R Advantage service.
• Easy access via PINACLE® to full-color JPEG images of
checks and all associated documents including the
envelope and postmark.
• CD-ROM delivery of images and data via client-specified
cycle.
• Client-specified deposit deadlines (one to multiple
deposits per day equal to the number of transit deadlines
at each processing site).
• Minimum of one daily web-page generated after last
deposit cut-off for the business day.
• All paper documents received will be retained by PNC
Bank for a period of five business days prior to shredding.
• Multiple user access to view, search, and download
images and summary or detailed receivables data using a
standard browser.
•
• Intra-day generation of web pages.
• Incremental storage option.
• Image download option.
• Customized batching based on client-specific rules.
• Payment alerts: a client notification tool that can be
triggered by data from the payment.
For more information about implementing any of
these optional services, contact your PNC Sales
Associate or Treasury Management Officer.
A/R Advantage
Modules: A/R Advantage
Begin by clicking the A/R Advantage tab located on the tabbed module bar at the top of the screen.
Upon doing this you will be taken to the A/R Advantage Welcome screen. On the right is a list of hyperlinks
that correspond with the lockboxes for which you have entitlements. To enter a lockbox, click the lockbox’s
hyperlink.
If you only have access to
one lockbox, you will
bypass this screen and go
directly to the Main Menu
of the lockbox that you are
entering.
Quick Find: Modules  A/R Advantage
A/R Advantage
Main Menu
Upon selecting a specific lockbox, the Main Menu for that lockbox will display; likewise, if you have
entitlements for only one lockbox, the Main Menu will display automatically upon selecting A/R
Advantage from the Modules drop-down menu.
The Main Menu lists
all outputs available
online, sorted
chronologically by
the date of their
generation. Each
row represents a
single web page
output providing
remittance detail for
a particular lockbox,
on a specified
deposit date by a
predetermined
deposit cutoff time.
The standard
retention period
for the service is
60 business days.
Clicking the hyperlink for a specific web page output in the View Online Activity column will display the
Batch Index for that output.
Quick Find: Modules A/R Advantage  A/R Advantage Output List
A/R Advantage
Batch Index
The Batch Index offers an overview of a particular output, listing the various Batches comprising that output
as well the total number of transactions, pages, and amount of each.
In many instances, Batches are itemized by transaction type; the Trans Source column will indicate such a setup.
The Correspondence Batch includes any items received into your company’s lockbox not accompanying a
payment of some sort.
To display the contents of any one of these Batches, click the hyperlink found under the Batch Numbers column
of the Batch you wish to examine, which in our case will be Batch 100.
Quick Find: Modules  A/R Advantage  A/R Advantage Output List  Batch Index
A/R Advantage
Batches
The Batch screen will display the ABA/routing number associated with each transaction, as well the
account debited, check number, and check amount. To examine any of these transactions, use the
hyperlinks found under the TID (Transaction ID) column.
Quick Find: Modules  A/R Advantage  Main Menu  Batch Index  Batches (100)
A/R Advantage
Viewing Images
Upon selecting a particular transaction to examine, detailed information regarding the transaction, as
well any images associated with the same, will display in a pop-up window. As a default, all items are
scanned and their images uploaded to the site.
The top pane contains basic
transaction information,
which is, for the most part,
the same information as on
the Batch screen.
Click on the Prev and Next
hyperlinks in the upper-left
corner to move between
transactions within the
Batch.
By clicking your mouse
anywhere on the image
itself, you will both magnify
and de-magnify your view
of the image.
Along the right are
thumbnail images of
additional items scanned
and uploaded along with
this transaction. Click on a
thumbnail to view it in the
bottom pane.
Quick Find: Modules  A/R Advantage  Main Menu  Batch Index  Batches (100) Images
A/R Advantage
Viewing Images (continued)
The standard retention
period for this service is
60 business days.
Many clients request
that PNC generate a
CD-ROM archive
containing images of all
receivables from the
previous retention
period.
A/R Advantage
Printing Images
One way to print images of your receivables is to do so one at a time. Begin by directing your mouse
pointer directly above the upper-left corner of the image you wish to print until your pointer becomes a
cursor bar. Click the left mouse button, and drag your mouse pointer diagonally across the image. The
image will appear to be tinted.
Once you have done this, select Print
from the File command.
Change the Page Range from All to
Selection. Click on the Apply button,
then click on the Print button.
A/R Advantage
Printing Images (continued)
Another way to print images is to do so by transaction or by batch with an optional feature known as PDF
Print. Companies who have requested this feature will have access to hyperlinks allowing for the generation
of a single black and white PDF document containing all information pertaining to one transaction. In
addition, Operators can click on the Printable Batch PDF hyperlink to retain all documentation for all
transactions within the batch.
For more information about adding this feature to your
company’s lockboxes, contact your PNC Sales Associate or
Treasury Management Officer.
Sample PDF document
Quick Find: Modules  A/R Advantage  Main Menu  Batch Index  Batches (100)
A/R Advantage
Transaction Search
Click on the magnifying glass found under the Search column on the Output List allows that output (or
all outputs available on the site) to be searched on the basis of a number of field parameters.
If you enter more than one
search criterion, the results will
display only those items that
meet ALL the criteria entered.
The search does not allow
searching in a lockbox other
than the one you started from.
However, if the output is
comprised of several lockboxes,
all of these lockboxes are
searched.
Quick Find: Modules A/R Advantage  A/R Advantage Output List  Search Menu
A/R Advantage
Viewing Spreadsheets
Click on the Summary or Detail links found under the View Spreadsheet columns to display the
transaction and invoice information in the form of a Comma Separated Value (CSV) file which can be
manipulated and saved offline.
The Summary file has one line per check, while the Detail file has one line per invoice.
Summary spreadsheet
Detail spreadsheet
Quick Find: Modules  A/R Advantage  Main Menu  View Spreadsheet (Summary/Detail)
A/R Advantage
Bulk Download
In addition to viewing your output information online, you may download all the output pages, including
the images, directly to your PC in the form of a zip file, which is then unpacked and may be browsed
locally.
This optional feature is known as Bulk Download. Click on the links found under the Download to
PC column to download the entire output file to your PC.
The Status column indicates whether or not the output file has been downloaded; New indicates it
has not yet been downloaded, Done indicates it has.
• Helpful Hint •
To set up your PC to
support bulk
downloading, refer to
the User PC Setup
Instructions by clicking
on the Setup PC
hyperlink.
The Setup PC feature creates a program called Wholesale Lockbox
Downloads, accessible through the Start menu
; selecting
View Wholesale Lockbox Downloads will display all outputs
downloaded to this PC.
This screen will also indicate the source of all outputs downloaded; while
you can specify a target location for these files, the default location for
these files is C:\ridsview\download.
Quick Find: Modules A/R Advantage  A/R Advantage Output List  Download to PC
ADMINISTRATION
Adding A/R Advantage to an existing Operator’s available
services.
Administration
A/R Advantage
Click Administration on the Utility Bar at the top of the screen. This takes you to the Administration
Module, where Administrators (or Operators with administrative privileges), can perform a number of
administrative functions applicable on both the company and Operator levels.
•
Name Accounts allows you to assign meaningful names to your accounts for
identification purposes.
• Entitlement Report allows you to view all Operator-level services and
entitlements for your company.
• Manage Operators allows you to create new or edit existing Operators,
disable or enable an Operator, clear session and change password for an
Operator.
• Operator Approval Report allows you to view Operator Approval Settings by
service. (Optional feature)
Click the Manage Operators link. The functionality of the remaining links is
covered in more detail in the PINACLE® General/Administration Training Module.
Quick Find:  Administration
A/R Advantage
Administration: Manage Operators
From the Manage Operators screen, you can create new Operators or edit existing Operator entitlements
and information.
To create a new Operator, please reference the General Administration User Guide.
Various
functions
within
the
administration module can be
assigned to an existing operator.
Begin by locating the Operator’s
profile.
This is done by either
entering
the
Operator’s
Last
Name, First Name, Operator ID,
Role, Status, Token Serial No.,
or by Module(s) and clicking on
.
Omitting the search information will
display all Operators for your
company. Once you have located
the ID of the Operator you wish to
edit, click on the link under the
Module(s) column this will take you
directly to the Modules & Utilities
Tab. Or click on the Name of the
Operator and it will take you
directly to the Operator Information
Tab.
Quick Find:  Administration  Manage Operators
A/R Advantage
Administration: Manage Operators (continued)
If you are creating a new Operator or updating an existing Operator, you are directed to the Manage
Operator screen.
This screen is divided up into three tabs: Operator Information, Modules & Utilities and Status
You can update an Operator’s name,
address, and contact information
within the Operator Information
Tab.
Quick Find:  Administration  Manage Operators  Manage Operators–Edit  Operator Information
A/R Advantage
Clicking on the Modules & Utilities tab to assign Modules & Utilities to an operator. 
Quick Find:  Administration  Manage Operators  Manage Operators–Edit  Modules & Utilities
A/R Advantage
Under the heading Assign or Administration is a listing of those services for which you have
administrative entitlements, meaning you can add any of these services to another Operator’s entitlements.
Begin by locating A/R Advantage on your list of services. Place a checkmark under the Assign column to
assign the service to the operator. If you would like for that operator to assign this service to others, place
a checkmark under the Administrator column.
Click on the Submit button at the bottom of the page to save your changes. Clicking on the Module Name
will show you what functions the operator is currently assigned with. Next, click on the Manage link to
assign the entitlements for the Operator.
Quick Find:  Administration  Manage Operators  Manage Operators–Edit  Modules & Utilities
A/R Advantage
Manage Operators (continued)
Click on the various checkboxes to select various lockbox accesses for this Operator. Click on the
Update or the Remove button to adjust the Operator’s entitlements.
To continue assigning entitlements to this Operator, use the Manage Operators link to locate
the Operator’s ID and update the Operator accordingly.
Quick Find:  Administration  Manage Operators  Manage Operators–Edit  Modules & Utilities
Manage
A/R Advantage
Administration: Manage Operators
From the Manage Operators screen, you can enable or disable an operator or change a password or
approve a password an optional secondary operator approval.
Clicking on the Disabled or Enabled link under the Status column or clicking on the Change link under
the Change Password column will direct you to the Status Tab where you can address your Operator’s
needs.
Quick Find:  Administration  Manage Operators
A/R Advantage
From the Operator’s Status Tab, you can:

Disable or Enable an Operator

Change Password for an Operator

Approve a Password for an Operator, an optional Secondary Operator Approval

Prompt Re-enrollment of Security Questions

Clear a duplicate Session
To perform the various actions click on
the corresponding hyperlinks under the
Action column.
Quick Find:  Administration  Manage Operators  Manage Operators–Edit  Status

A/R Advantage

Transcription

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