Issue 9 - September 2006

A new era of service – see page 9
Involve
The Official News Forum of InvoCare
Issue 9 September 2006
Special services – page 17
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5
8
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Simply expanding
Updated image
Significant development
Helping the new church
Editor’s note
As I write this, Australia has just been through a week where two
shock celebrity deaths have dominated the news. The death of
Crocodile Hunter Steve Irwin and Racing Car driver Peter ‘Perfect’
Brock happened while they were both doing the job they loved so
much and seemingly were unstoppable at. As their lives were so
quickly taken away, so the country went into a period of mourning,
celebrating their lives and recalling with fondness that which made
each of them so special.
The death of Irwin in particular was likened in the media to
Australia’s equivalent of the death of Princess Diana. Whilst that
comparison is something you can make your own mind up about,
there is no doubt that it has awakened a realisation in the
community about the ‘need to remember’. We were drawn to our
TV screens to watch special after special on their lives. We were
drawn to the radio where people recalled stories of meeting both
men. Thousands of flowers were placed outside Irwin’s zoo and
along Mt Panorama in honour of Brock.
It may seem insignificant but I believe this may prove to have been a
major breakthrough for the community, not just in how we grieved,
but the realisation that we needed a focal point to remember.
We have had many high profile funerals in our local communities
that have drawn the attention of many; examples appear in this
edition of Involve, but the death of
these two celebrities seems to be on
a new level. They impacted on most
of the country in such a positive
manner, so we felt a collective need
to mourn. But rather than be sombre
and reflect tearfully we did it by
rejoicing in their achievements,
with the exception of course of
Germaine Greer.
Anthony Perl
The achievements of these two high profile personalities will remain
etched in Australian history. Their deeds are recorded for all to
appreciate. While these two outstanding Australians were
significant to us all, equally the life of every family member or friend
we lose is important to us. Equally they deserve a memorial and a
focal point to remember them for generations to come.
Time will tell, but as more people research their family tree and
attempt to find without success the memorials of generations past,
the importance of establishing a memorial is becoming increasingly
significant. Combined with these tragic deaths the community is
coming to terms with the fact that a life lost can be celebrated and
must be remembered – something we are all entitled to – whether
we are a celebrity or not!
A note from the CEO
InvoCare Limited recently released its half year results to the end
of June 2006. The results were well received and again reflect on
the high level of service being offered by our staff across the
country. Importantly this is also reflected through the survey of
our client families who continue to rank InvoCare service levels
highly. In turn this appreciation assists in the continued high
recommendation and community awareness of each of the
Company’s brands.
The strong results enable the Company to continue to invest in
its businesses both in terms of the physical locations themselves
and the people, which allows us to continue to set the standard
for service in the industry. In this edition of Involve there are
several articles highlighting some of the investment undertaken
by the Company in recent months, including the opening of new
locations and investing in the facilities available at existing sites.
InvoCare announced on August 18 the proposed acquisition of
the Singapore Casket Company. Established in 1920, the
company has a 10% market share. I have a close association
with the company having formerly held the position of Chairman,
when the company was owned by SCI. The purchase represents
an ideal opportunity for InvoCare to expand its operations outside
Australia. In future editions of Involve we will have an opportunity
to showcase their involvement in the Singapore community.
In July the Company announced the acquisition of Drysdale
Funerals on the Sunshine Coast, allowing us to service one of
Australia’s fastest growing community’s.
2)
Overriding all the investment is the
commitment by staff to not just their
job and providing a service, but also
their efforts in local community in which
they operate. It is their support which
continues to enable us to thrive.
The InvoCare Limited Board
Richard Davis
continues to take a very active
approach to understanding the
ongoing factors affecting the company. To this end they have
spent time visiting operations in Melbourne, Adelaide and Perth
this year. These visits also allow the Board to interact with the
staff around the country and discuss with them various initiatives
being pursued.
Our staff continue to take an active role in the Australian Funeral
Directors Association with representation on committees and in
official positions. Through these representatives the industry is
working with the various governments agencies in each state to
improve regulations governing the industry.
Staff movements at InvoCare are relatively low as highlighted by
the fact that 160 members of staff have been with us for more
than 10 years. Congratulations and thanks on behalf of present
and past staff and client families. Let me also take this
opportunity to welcome all the new staff members. Thank you to
all staff for your ongoing commitment and support, which is
demonstrated once again in this edition of Involve.
A note from the COO
The last few months has seen a growth in the Company,
uniforms for our traditional style
particularly through major investments that is allowing our locations
funeral homes, Simplicity Funerals,
to better service client family needs. This extends from physical
Shared Services and Cemetery and
facilities to the continued learning and development of staff.
Crematoria staff. The uniforms have
From the outset I would like to welcome new staff to InvoCare, in
been carefully chosen to suit the
particular everyone at Drysdale Funerals who are now part of the
respective needs and to ensure the
Company following the retirement and sale of the business by Don
utmost professionalism is maintained
and June Drysdale.
in all attire.
As outlined in this edition of Involve, we have just officially opened
A new brochure will be released, along with information added to
a new crypt mausoleum complex at Albany Creek Memorial Park
our various websites detailing the cremation process. Following
in Brisbane. This is the first time such a facility has been made
recent public discussion, we are seeking to produce some general
available to Brisbane families. Similarly we have developed new
information which clarifies any myths surrounding the process and
crypt complexes at Pinegrove Memorial Park (Minchinbury) and
assist anyone who wants to understand the steps undertaken by
at Lakeside Memorial Park (near Wollongong). Construction
staff to ensure respect is always maintained for a family’s loved one.
Mike Grehan
has commenced on a new complex at Forest Lawn Memorial
Park (Leppington).
As part of the Company’s focus on Occupational Health and
Safety, new manual handling guidelines are being rolled out to staff.
The refurbishment of Allambe Memorial Park on the Gold Coast is
now completed. This has included the construction of a new chapel
The focus on investment is also in the continued improvement in
and administration building as well as redoing the existing chapel
the level of skills of all staff. As such we have instituted several new
and the café. Renovations are also complete at Lakeside Memorial
modules in our extensive ongoing ‘Learning and Development’
Park where the chapel and administration building have been given
program. The Company has also introduced a new national
a major facelift. Work is now underway at Rookwood Memorial
Employee Assistance Program to make sure we are always looking
Gardens and Crematorium on refurbishing the three chapels.
after our staff and providing any independent help where required.
Utilising the updated logo, new signage has been erected for many
I am also pleased to announce the recent appointment of Ian
of our traditional style funeral homes, creating greater visibility for
McKenzie as General Manager Marketing and Communications.
these locations. The signs on Simplicity Funerals locations are also
Ian’s background will provide us with additional expertise to improve
being updated to ensure a consistent national approach.
the delivery of key messages to staff and the broader community.
Through the use of brand Steering Committees, which are outlined
All the afore mentioned initiatives are designed to assist our staff in
in more detail in this edition of Involve, and project committees we
continuing to lead the industry in the level service we provide our
have been effective in the implementation of key initiatives. The
client families. The staff dedication to families and the broader
most obvious of them will be the release in early 2007 of new
community is what sets us apart from everyone else.
Annual general meeting
InvoCare Limited, which is wholly publicly listed on the Australian
contains a dedicated Investor Relations section which provides
Stock Exchange, held its Annual General Meeting earlier this
access to valuable information for existing and potential
year at the Westin Hotel in Sydney. The event was attended by a
shareholders. The address is www.invocare.com.au
number of shareholders who all had the opportunity to meet and
talk to the Board of Directors.
Both Chairman Ian Ferrier and CEO Richard Davis made
presentations to shareholders, delivering the news about the
solid performance of the company in the previous 12 months
and forecasts for the period ahead.
You can view the full details of these and other reports on the
InvoCare website under Media Relations. The website also
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Involve 3
Simply expanding
In the past 12 months there has been a significant expansion of
Simplicity Funerals locations following a commitment by the
InvoCare Board and Senior Management team to increase the
profile of the national brand.
Working with the community
Simplicity Funerals at Hornsby in Sydney opened their new
location by inviting seniors organisations, the aged care
community and representatives from both the Multiple Sclerosis
Chief Operating Officer Mike Grehan says, “It means more people
Society and Cancer Council to be addressed by State Member
can benefit from the Simplicity Funeral home brand, which has
Judy Hopwood, Mayor Nick Berman and international
proven its increasing popularity. Clearly the ‘Simply Dignified,
generational analyst Christopher Cormack on issues related to
Simply Respectful, Simply Affordable’ approach is resonating with
the ageing population of the area.
families. We are committed to bringing Simplicity to more people.”
Simplicity has gained the following locations since January 2005:
Sydney
• Hornsby • Penrith • Ryde (to open soon)
Brisbane
• Ipswich
(Reed/O’Bottcher Funerals is currently dual
branded with Simplicity)
• Logan
• Tweed (Twin Towns Funerals is currently dual
branded with Simplicity)
Melbourne
• Frankston • Pascoe Vale
Adelaide
• Brahma Lodge
• Morphett Vale (rebranding from Blackwell Funerals)
Perth
• Mandurah (to open soon)
Brett Whitford (pictured) is the Location Supervisor at Braham
Lodge in SA. Brett has worked in the industry for some time at other
funeral homes and as a senior member of staff with one of the
State’s largest cemeteries.
The event is part of what is hoped will begin ongoing initiatives for
the group to promote and enhance the services for seniors in
local communities.
Judy Hopwood, State Member for Hornsby said, “We welcome a
business that takes pride in the quality of its service, providing
Sandy Paterson – Location Manager and
Peter Walsh at Logan (QLD).
family and friends with sincerity and dignity.”
“As a Registered Nurse, I have worked in the community and in
aged care. It is clear that in Hornsby there is a high percentage of
older people who will be seeking quality care as well as
understanding when it comes time to manage a death.”
“I know that Simplicity Funerals is well regarded and will more than
adequately meet the needs of our local residents,” she added.
Hornsby Shire has a resident population of almost 35,000 people
over 55 years of age. As such, older people constitute 23% of the
Shire’s population.
At the opening of the Hornsby location in NSW (Left to Right) Mayor of
Hornsby Shire – Councilor Nick Berman, Angela Vasta – Location
Manager at Hornsby, Mrs Kay Hopwood Local Member for Hornsby,
Christopher Cormack Managing Director of Senior Agency
(Generational Analyst).
4)
“Hornsby Shire Council has established programs such as the
Strategic Plan for Older People 2005-2010, to ensure ageing
members of the community are provided with the confidence and
commitment from a Council that has recognised the needs of their
community” says the Mayor of Hornsby Shire, Nick Berman.
“Simplicity is increasing their services and commitment to local
communities in support of clearly identified needs involving
information and education. At the forefront of this is the desire to
help people feel at ease as we demystify the role of the funeral
director as well as highlight the various support activities and
resources at our disposal.”
“Hornsby’s ageing population will have a significant impact on
the local services available to the community,” says Chris
Cormack, generational analyst and Managing Director of
Senioragency Australia.
Heather Norris (left) and Joanne Tomada from Simplicity Funerals in
Victoria, standing in front of the Reservoir premises. Heather is based
at the new Pascoe Vale branch which is 15 minutes north of the city
in an area that offers a large number of aged care services.
Local Mayor, Nick Berman unveiled a plaque at the new office to
symbolise that the new outlet is officially open.
“Simplicity Funerals believe that our responsibilities go beyond the
funeral service. We have a general responsibility to provide
support for individuals and communities, and this initiative is an
expression of this,” says Philip Overduin, Regional Manager for
Simplicity Funerals.
“One of Simplicity’s core beliefs is in the
extension of the care process. This extension
is brought about by Simplicity’s commitment
to care in the community.”
“One of Simplicity’s core beliefs is in the extension of the care
process. This extension is brought about by Simplicity’s
commitment to care in the community.”
Mark Broadbent (pictured) is the Location Supervisor at Morphett
Vale in SA who previously worked at the branch when it was a
Blackwell Funeral home. The change in name has been warmly
welcomed by the local community. The facility includes a chapel.
Updated Image
New signage, incorporating the updated logo featuring a brighter
green, has been installed at all Blackwell Funerals locations in SA,
Purslowe Funerals in WA and George Hartnett Funerals in QLD.
Planning has begun to install new signage at all Simplicity Funeral
sites, bringing them in line with the newer locations which
incorporate the more modern version of the logo.
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Involve 5
Official opening
White Lady Funerals new Morningside location in Brisbane was
officially opened recently with a morning tea attended by
Launching a
new phase
representatives of local government, business and community
groups, clergy, and special guest, media personality Kay
Sydney's Central Region for Guardian Funerals is abuzz with
McGrath. Regional Manager, Christine Thompson told the lively
the launch of the second phase of the umbrella brand to their
gathering the location was chosen to look after families in this
local communities.
very densely populated urban area. The location has been
warmly received by the local community and had strong support
in the local media.
As outlined in the last edition of ‘Involve’, phase two involves
Guardian becoming the primary name for the location, with
reference to incorporating the original name.
Jenny Palmer
Location Manager – White Lady Funerals, Morningside
Jenny Palmer and
Christine Thompson happy
with the attendance.
Events for the launch in the region included; entertaining guests
at a successful night at the Burwood RSL, several tables at a
cabaret show at the Bankstown Sports Club and providing a
sausage sizzle and afternoon tea whilst showing locals through a
recently rejuvenated chapel in Bankstown.
Celebrants Carolyn Symes
and Janice Crawford.
Relocating
White Lady Funerals at Penrith in Sydney recently moved to a
new location where they held an official opening. Members of the
local community along with representatives from other InvoCare
brands attended, inspecting the beautifully decorated building
and enjoying the White Lady welcome.
Des Scotcher - Location Manager, Guardian Funerals at Granville
welcoming community members to the launch.
Granville guests were
entertained by Kevin Hyett, an
Australian Idol contestant who
performed several Sinatra
favourites. Amongst the
guests was the Anglican
Church's director of music,
Charles Brewer – who was
most impressed.
Philip Shelley
Regional Manager
Guardian Funerals
Central Sydney
6)
Kevin Hyett a semi-finalist at the
Cabra-Vale diggers club as well
as an Australian Idol contestant
entertaining invitees.
An important
acquisition
InvoCare recently acquired the two Drysdale Funerals locations
on the Sunshine Coast of Queensland. The Sunshine Coast is
one of Australia’s fastest growing areas and has a population of
over 300,000. Drysdale Funerals has built a reputation for having
quality facilities and being very well respected in the area.
Drysdale Funerals was started by Don and June Drysdale 17
years ago at Tewantin, which is 10 minutes from the heart of
Richard Davis (CEO), Doris Zagdanski (General Manager – QLD),
Don Drysdale, June Drysdale, Mike Grehan (COO), Tim Goessling.
Noosa. A few years later they opened a second location in
Nambour after acquiring a local business. Don and June have
made the decision to retire, though the remaining staff elected to
continue and have been warmly welcomed by InvoCare staff.
Tim Goessling is the Location Manager with Lisa Maddison the
Assistant Manager, while Regional Manager Susan Piacun will
oversee the operation.
Both funeral homes have chapels, a tea and function room
and mortuary facilities. The business itself also includes the
Noosa Crematorium.
Drysdale Funerals have been
given a fresh set of stationery
incorporating InvoCare’s
traditional funeral home style logo.
Staff were officially welcomed at a dinner held at the Boat House
Restaurant on river at Noosaville. Don Drysdale, who is well
known in the area for his love of the bagpipes, played a selection
Don Drysdale with bagpipes in hand.
of songs to round off the evening.
All aboard
InvoCare’s Western Australia funeral operations have taken
delivery of a new Toyota LWB Hi Ace bus. The bus is for the
transportation of mourners to and from gravesites at Karrakatta
cemetery, Perth’s largest metropolitan cemetery.
In Perth, it is a tradition for mourners to gather at the cemetery
gates and walk in cortège behind the hearse to the gravesite,
sometimes necessitating a very long walk in the hot sun or wintry
rain for elderly or infirmed mourners.
WA Shared Services Manager Ray Weier next to the new
courtesy bus.
The courtesy bus transports mourners in comfort. Response from
transportation of elderly members of the Orthodox and
the public has been very positive and has certainly improved the
Portuguese communities to functions and events
level of service that InvoCare’s funeral homes provide.
sponsored by our funeral homes.
When not required for cemetery duties, the bus is also able to be
Andrew Hogan
used for various PR activities, which recently included the
General Manager WA
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Involve 7
Significant development
Albany Creek Memorial Park is
Local Scalabrinian Father Mauro Conte recently opened and
the first cemetery in Brisbane to
blessed the new ‘Crypts of the Sacred Heart’ in a ceremony
offer enclosed above ground
which was attended by local staff and Chief Operating Officer
burials. Recently opened, the
Mike Grehan along with many prominent members of the local
new mausoleum crypt complex
community including community leader, Leo Bozzi, President of
has been established in
Italian Catholic Federation – Aspley-Geebung section.
response to the demand from
the Italian community for more
culturally appropriate memorials
in Brisbane. The new
architecturally designed crypts
are housed within a dedicated building, which is the preferred
method of burial among most Italians.
“The new mausoleum crypts at Albany Creek offer a peaceful,
gentle and fresh approach and will appeal to both the Italian and
wider community. I encourage people to consider the new crypts
as a real alternative to the current facilities offered. The
mausoleum crypts take us back to the traditions used in Italy,”
said Leo Bozzi in his keynote speech.
The new crypts include a statue of Saint Pio as its centrepiece,
and are part of ongoing improvements at the Memorial Park.
Padre Pio was Beatified on 2 May 1999, and Canonised on 16
June 2002 by His Holiness Pope John Paul II before a crowd of
more than 300,000 people. The statue is of great significance to
the Italian community.
“We have seen a noticeable increase in enquiries about crypts,
and this is evidence that the many people in the local community
are embracing the traditional Italian burial methods,” adds
Sharon Pimm, the Family Services Manager at Albany Creek
Memorial Park.
The crypts have been built in a beautiful position facing the lake
and have distant hinterland views.
Nick Arciuli (Builder of the crypts), Allambe Memorial Park Family Service Manager Sharon Pimm, COO Mike Grehan, Leo Bozzi, Ftr Mauro Conte,
Regional Operations Manager Daryn McKay, Regional Family Service Manager David Adams, General Manager Armen Mikaelian.
8)
A new era of service
Two Million Dollars has been spent modernising the facilities on
The original Garden Chapel, that seats 50 people, has been
offer to Gold Coast residents at Allambe Memorial Park. The
carefully refurbished to be more comfortable and aesthetically
investment signifies a new era in the level of service available to the
pleasing. Both chapels are air-conditioned, provide wheelchair
community and for all funeral directors in the area to utilise.
access, have external speakers with volume control and a vestry
To coincide with opening of the new facilities a new newsletter
on the side.
called ‘Impressions’ has been released containing information
The Administration Office has been renovated with three new
about the added features and a detailed map of the Park – you
consultancy rooms and a new reception area.
can either receive a copy of from the Park or download it from their
website www.allambe.com.au
The condolence lounge, located alongside the administration
building has been refurbished, giving families a comfortable place
The major renovation works include establishing a new modern
to stay together after the service. Various catering options are
chapel, called Parkview, capable of seating 100 people. It has
available to suit their needs. The adjoining Café offers light
been architecturally designed to accentuate the beautiful surrounds
refreshments to anyone visiting the Park.
while offering maximum privacy and access to families. The chapel
is equipped with the latest in audio-visual technology, including a
plasma screen for DVD’s and PowerPoint presentations. CD’s can
also be accommodated with an electric piano also available.
A special brochure is also being released to assist families and
funeral directors in understanding the layout and facilities available
in the chapels. The official opening will be featured in the next
edition of Involve.
A complimentary personalised DVD of the service is now available
to all families. By informing staff prior to the service a fixed camera
mounted within the Chapel, and all audio heard through the
speaker system will be recorded. It will be professionally presented
with a case and label printed directly onto the DVD containing the
deceased’s Name, the Funeral Director’s Name and the date of
service. A copy of the DVD will be made available to the family 15
minutes after the service.
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Involve 9
Building unity
To continue to improve on the consistent level of service offered
to families, InvoCare actively encourages the sharing of information
within each of its brands throughout Australia. To assist this
process, Management has established regular opportunities for
representatives from each state to come together as a
‘steering committee’.
The need for
a memorial
New TV advertisements have begun
airing in Brisbane, aimed at educating
the public on the need to establish a
memorial. There are three advertisements in the series which show
Regional Managers (RM) representing the ‘traditional style’ funeral
the long term considerations that need to be made before you
brands in each State recently came together for the inaugural
choose to scatter someone’s ashes. The advertisements carry the
Traditional Steering Committee meeting in Melbourne. Some of
details of Albany Creek Memorial Park and Mt Thompson Memorial
the issues discussed included the purpose and function of
Gardens, but they serve to benefit the industry as a whole.
InvoCare Steering Committees, the activity and direction of the
‘traditional style’ brands in each state, brand identity and service
delivery, the importance of marketing and effective PR and
networking. Importantly, the meeting provided an opportunity for
the RM’s to meet each other, build relationships and share
insights and information about the direction of the businesses in
the various states.
The first advertisement shows a lady
taking flowers to her mum for her
birthday and it is not until half way
through the advertisement that you
realise her mother is no longer alive.
The message here is that significant
dates remain so even when someone
The Shared Services Steering Committee also met to progress the
dies. It shows the importance of
review of client management systems nationwide (including co-
having a focal point to which you can
ordination software). The development of a national funeral service
bring flowers or have some quiet time
auditing tool was discussed along with the development of a
to think about the impact that person
national conductors report that will ensure effective communication
had on your life.
to all relevant staff. This will enable any concerns raised by the
family to be addressed quickly and effectively. The meeting also
covered the continued development of Standard Operating
Procedures to support brands.
The White Lady Funerals’ Steering Committee met in Adelaide and
focused on service standards, staying ahead, differentiation and
future marketing. WA was represented for the first time by Pam
Castensen from Mareena Purslowe and Associates Funerals in Perth.
The second advertisement shows
the importance of a memorial for
generations to come as a man takes
his son to visit his father’s memorial.
“A memorial provides a marker and way of tracing someone’s life”.
The third advertisement is a little more direct in that it speaks to
those families who choose to scatter the ashes of a loved one. It
shows a housing estate standing where a park once was, in which
Simplicity Funerals’ Steering Committee meeting in Brisbane
ashes had once been scattered. The significance of this
focussed on continuing to build on the strong national identity it
advertisement is that so many people choose to scatter ashes,
has built up particularly in recent years. It also gave managers a
forgetting that there is no guarantee that that place will still be there
chance to discuss the expansion of the brand (outlined in the
for generations to come. It also reinforces the messages of the
article called ‘Simply Expanding’ featured in this edition of Involve).
other two advertisements.
The Traditional Steering Committee.
10)
Farewell to a friend and colleague
While we all work as part of the funeral
She continues, “In 2004 when Ian was first diagnosed, he would
industry, it is not any easier to say
often reflect on our journey as a company, how things had
goodbye to someone who has been a
changed and how we had been able to overcome many things.
part of our lives. Ian Flavel, for so long
an indispensable part of Tobin Brothers
Funerals - A Guardian Funeral provider
in Canberra, died earlier this year after
a battle with a brain tumour.
He was not just a respected funeral
director, he was according to Location
Manager Christine Walters,
“A confidante, mate, friend and father
figure to some.”
Married to wife Carol, Ian joined the industry on a part time basis
in 1982 with Tobin Brothers in Melbourne, while he continued to
He always wanted to know if I was managing ok, what was
happening, how many funerals today. The funeral director until
the end!”
Such was the esteem in which Ian was held that earlier this year
Tobin Brothers in Melbourne, who had long since had a financial
interest in the Canberra locations, presented him with a 20 year
service badge.
He was not just a respected funeral director,
he was according to Location Manager
Christine Walters, “A confidante, mate, friend
and father figure to some.”
work with the Commonwealth Police until he completed his
10 year service in 1984. In 1988 Ian moved to Canberra where
he played a significant role in the business.
Christine says, “In 1995 when Tobin’s sold the business to what
is now InvoCare, it took some adjusting for everyone, particularly
Ian and Carol who had come from the Melbourne operation. The
following years proved tough, but as a team we adjusted and
Representatives from throughout the funeral industry attended
his service. “He will long be remembered by all who had the
privilege of knowing and working with him,” says Christine.
Carol and the Tobin’s staff are grateful for the support that has
been afforded to them by everyone since Ian was first diagnosed.
kept going. Ian always wanted to share his knowledge with new
In Christine’s words, “So we say goodbye to our colleague
staff, especially the young.”
and friend. We will miss you old man.”
A requiem mass
Tobin Brothers Funerals – a Guardian Funeral provider in
Canberra, recently arranged the funeral service of Monsignor
John Hoare MBE OAM ED – the former Vicar General and
Chancellor of the Archdiocese of Canberra and Goulburn.
Archbishop Most Reverend Francis Carrol officiated on the day
and over 80 priests from the archdiocese along with several
bishops participated in a Requiem Mass
for Monsignor Hoare, who left a legacy of
his work in all areas of the archdioceses.
In particular, the Royal Military Chapel of St
Paul at Duntroon Military College of which
he helped design and build and the Parish
church of St Matthews Page ACT which
he also designed and had built.
Christine Walters
Locations Manager – Tobin Brothers Funerals
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Involve 11
Community award
Allan Maidment and Simplicity Funerals at Woy Woy on the
Over the years Allan has been
Central Coast of NSW are synonymous with one another as they
involved with a number of
are with outstanding community service. The only person
community bodies including;
surprised, literally, by being awarded the NSW Government
the NSW Justice Association
Community Service Award in gratitude of 20 years of community
Central Coast branch,
involvement, was Allan himself.
Neighbourhood Watch,
The Peninsula Chamber of
Invited to morning tea at the office of his local State Labor MP
Marie Andrews, Allan was not expecting to be greeted by friends
and colleagues who were all ‘in’ on the surprise. Ms Andrews
Commerce, the Australia Day
committee, Peninsula Netball,
Umina Surf Life Saving, Umina
proclaimed, “Allan is a fine example of a community minded
Allan with his Community
Service Award.
Soccer Club, Umina Beach
citizen who has dedicated an enormous amount of time and
effort to others. As a resident of Umina for 20 years he has given
of his time to sporting and community groups personally and
Bowling Club, Umina Scouts, Woy Woy Cricket Club, Woy Woy
Lioness Club, and the Safety House Program. Allan is married to
wife Susan; he has two children and a granddaughter.
through his work at Simplicity Funerals.”
Allan retired from the position of Location Manager recently due to
Ms Andrews adds, “State members have the opportunity to
ill health, but through Regional Manager for Simplicity in NSW,
nominate persons who demonstrate outstanding commitment
and dedication to the community – Allan Maidement certainly fills
that criteria.”
Volunteering for
the SES
Philip Overduin, he asked to, “Thank all the wonderful people in the
company who have over the years given friendship and support.”
Attracting attention
Some people just know how to attract a headline; high profile
solicitor John Marsden was definitely one of
those people. Even in death he was
It’s amazing to see the strength of support for the local
controversial. More than 800 gathered for
community shown by staff even in their ‘extra time’; Jane
his funeral service, arranged by Guardian
Paulissen is one such example, volunteering with the SES in
Funeral provider Butler Funerals at St
Wollongong City.
John’s Church at Campbelltown in Sydney.
Normally based at Hansen and Cole Funerals – a Guardian
The marathon funeral service was
meticulously pre-planned; the program itself
Funeral provider based at Kembla Grange in NSW, Jane was
(pictured) was elaborate with everything
recently on the receiving end of a helping hand in her extra
detailed, from the way he saw himself to
curricular activity, when the local group were presented with
the details of the service and a CV of his
$160 000 of new equipment. Jane was invited to the test
life’s achievements.
equipment out, which included a new truck, trailer and flood boat.
Attracting politicians including Former Prime Minister Gough
The equipment will boost the service’s ability to respond to regional
Whitlam and Former NSW Premier John Fahey, Marsden’s funeral
disasters such as the 1998 floods and the 2003 windstorms.
defended his character and glowingly praised his achievements.
The eulogies spoke of his affinity for the underdog, battles for gay
Among those in
rights and his community service.
attendance when the
Perhaps best summing up the man are two
equipment was
quotes contained in the booklet mourners
delivered were Lord
Minister for the Illawarra
David Campbell and
Unit controller
Graham Reiher.
12)
received at the service.
Photo Robert Peet- Mercury News
Mayor Alex Darling,
“There are two great cities in the world,
Rome and Campbelltown.”
“I have fought a fight and like Ben Chifley
said: ‘If an idea is worth fighting for, no
matter the penalty, fight for the right and
truth and justice will prevail’.”
Charity golf day
Simplicity Funerals from the Black Forest and Enfield locations in
Adelaide recently participated in the Star Bear Charity Golf Day
with Location Managers Marcus Hill and Steve Gregory combined
with Simplicity staff members Russell Allison and Kaylene Perry
Left: Steve Gregory and Star
Bear the mascot with the
'Centennial Park Funeral
Directors' Perpetual trophy
(Arranger/Conductors) along with three business contacts to form
two teams to play in the Annual Golf Charity Day.
The Star Bear program established in 1999 is a not for profit part
of Anglicare and provides a loss and grief service for children
aged 5 to 16 who have suffered the loss of a parent, sibling or
carer. It is based on 'Support, Trust and Respect'.
The day started out very cold, windy and with heavy rain falling,
however the group were advertising strongly, huddled with four
Simplicity umbrellas in hand and off they went. The day also
featured a funeral directors trophy which was won by the Enfield
location. An enjoyable day was had by all, with great networking
opportunities.
Steve Gregory
Location Manager Simplicity Funerals Enfield, SA
Above: The winning Simplicity Enfield Team from left Robert Pitt,
Deputy CEO Centennial Park Cemeteries Authority, Bruno Strazdins
AAA Financial Group Advisor, and Glen Robertson Sign-A-Rama and
Steve Gregory.
Bowling bonanza
This year’s Le Pine Funerals Bowling Bonanza competition was won
by Mrs. Shirley Snow of Murrumbeena Ladies Bowls Club.
She was presented with a cheque for $500.00 and her club also
received a cheque for $250.00 as part of the winning entry.
Le Pine Funerals have been valued sponsors of numerous bowling
clubs across Melbourne for many years and as part of that
sponsorship have been running the competition (entry is free) at the
Terry Boxall
Le Pine Funerals (and member of Glen Waverley Bowls Club)
Photo, left to right :- Terry Boxall (Le Pine Consultant) Mrs. Audrey
Nelson (Secretary, Murrumbeena Ladies Bowls Club) Mrs. Shirley
Snow (Murrumbeena Bowls Club) Tim Horlock (Manager, Le Pine
Oakleigh) Dorothy Gibson (Le Pine Consultant).
Bay to bay
Simplicity Funerals on the Central Coast of NSW has been
involved as a sponsor of the Bay to Bay fun run for more than
10 years.
Paul Davison the Community Relations Advisor for Simplicity in
the area has been heavily involved in the race and is a regular
participant. The event raises money for various charities
including children with special needs. To date they have raised in
excess of $60 000.
)
end of the Victorian bowling season.
Involve 13
Australia’s biggest morning tea
Each year the Cancer Council Australia encourages people to
participate in ‘Australia’s Biggest Morning Tea’. The idea being
that morning teas are held simultaneously around the country
as a charity event to raise money for cancer research and
support services.
The Cancer Council Australia is dedicated to the prevention and
control of cancer and to supporting those affected by the
disease. As a non-government organisation, they are funded
entirely by public donations; investing more than $26 million a
year into cancer research.
North Sydney - staff.
A number of InvoCare locations participated in the event again
this year, among them were; the InvoCare North Sydney office
(NSW), Guardian Funerals (Blacktown – NSW), Newcastle
Memorial Park, Lake Macquarie Memorial Park and David Lloyd
Funerals incorporating Beresfield and Parsons Funerals
combining for one function (NSW), White Lady Funerals at
Hillcrest (SA), White Lady Funerals at Kelvin Grove including staff
from Albany Creek Memorial Park.
White Lady Funerals QLD.
Greek dancing
for a cause
Chinese delegation
David Lloyd Funerals incorporating Beresfield and Parsons Funerals
about the operations of the cemetery and crematorium. It was an
at Adamstown, in NSW has had a long association with the ethnic
opportunity for both parties to appreciate some of the cultural
groups in Newcastle, in particular the Greek community.
differences between the two countries.
Allambe Memorial Park on the Gold Coast recently played host
to a delegation from China who were interested to find out more
The delegation from Wuhan in HuBei Province included Wang
Ruoyi of the Ministry of Civil Affairs, the HuBei Province Director,
the Secretary General from their funeral association along with
over 20 managers of their various crematoria. With over 1 million
deaths a year in China, this trip was important for them to learn
more about the options available and what some of the best
practises are in running a crematorium in Australia.
Queensland Family Services Regional Manager David Adams and
Park Manager Wayne Fuller spent the day with the delegation.
The Hippocrates Greek Australian Aged Persons Association is in
According to David, “Of particular interest to the delegation were
the process of building a new nursing home and their major fund
the types of memorials we use, the cremators and the chapel.
raising event this year was the ‘Annual Greek Ball’. Held in the
They were particularly impressed with our new facilities like the
Newcastle City Hall Ball Room the event raised over $20 000.
audio-visual equipment.”
Several staff and their partners attended on the David Lloyd
Funerals sponsored table. They were among the 300 members of
the local Greek community and civic leaders including the Lord
Mayor and the Greek Consul. According to Location Manager
Terry Smith, “It was a fantastic evening made even better by the
wonderful feeling of being able to give a little back to an
association that has supported us for so many years.”
David Adams and Wayne Fuller with members of the funeral delegation).
14 )
Knights of the
Southern Cross
Blackwell Funerals Incorporating Pengelley & Knabe Funerals in
Adelaide were the major sponsor of the Triennial Conference of
The Knights of the Southern Cross (Aust) held recently at the
Mercure Hotel.
Glenside Location Manager David Lloyd has had a long
association with the Order serving as Branch Chairman, State
Chairman, National Secretary, and Deputy National President,
and is currently on the South Australian State Council.
Past National Officers: pictured from left to right. John Starman (Vic),
Peter Taylor(SA), David Lloyd (SA), Peter Patmore (Tas), and David
Huppatze (SA) the incoming National President.
The conference attracted members from all around Australia
both laity and clergy, with some attendees from overseas. The
formal reception at the venue on The Friday Evening. Topics
conference was opened by Bishop Hurley of Port Pirie, and the
covered during the conference were many and varied e.g. Social
key note speaker was The Hon Christopher Pyne MP, who
Justice and the sharing of information on issues in all states.
spoke on being a practicing Catholic and Politician. The Lord
It will be 15 years before Adelaide has a chance again to host a
Mayor of Adelaide Michael Harbison welcomed the guests at a
Triennial conference.
Art exhibition for a cause
Blackwell Funerals recently
education and the teaching of self
sponsored an Art Exhibition held in
sufficiency. The paintings featured
their Torrensville chapel supported
in the exhibit were by Trevor
by the Unley Park Baptist Church to
Harslett from Blackwell Funerals
raise money for homeless and
and his wife Joan. The paintings,
disabled children in Vietnam.
inspired by the Painted Dessert in
northern South Australia, were
The three day exhibit was inspired by Hoa Stone who was
executed in coloured earth. There were also several large
adopted by an Australian family as a child. Because of his own
canvases using earth as texture. The venture was well advertised
disability caused by polio, he has a passion and empathy for
to associates of Blackwell’s, in the local community and on radio.
disadvantaged children, and has returned to Vietnam where he is
Other businesses also offered support resulting in all overhead
learning the language and operating from a couple of rooms. He
expenses being met and any purchases were made tax
has purchased part of a block of land and requires funds to
deductible thanks to Global Interaction. The exhibition sold out,
complete his purchase and then to build a complex for housing,
and raised $4000.
Eye catching
White Lady Funerals staff in Adelaide recently attended the
Annual Funeral Directors Dinner hosted by the Centennial Park
Cemetery Authority in the foyer of the Jubilee Chapels Complex
within the cemetery grounds. The theme for the night was “Mad
Hatters”. Whilst we weren’t wearing white on the night, we were
identifiable by our “princess” tiara’s. A great time was had by all.
Sharyn Schubert
Top Left: Lisa Szulawa, Meredith Dabinet, Lynette Donnellan Bottom
Left: Robyn Armfield, Theresa Hewson, Pauline Fontino.
)
Regional Manager – White Lady Funerals, SA
Involve 15
Helping the new church
Allan Drew Funerals at Castle Hill and Castlebrook Memorial Park
at Rouse Hill in Sydney, are ‘chipping in’ and donating a marble,
jarrah and sandstone altar for a new church for the diocese of
Stanhope Gardens, to be completed in October 2007.
The new diocese was created due to the immense popularity of
the region and it has been without a permanent place of worship
since its inception in October 2002.
“The new church will provide a real focus for people to form a
community. The area is made up of new families and the church
is a place where connections will be made,” says Father Paul
Ventique, the priest of the new Stanhope Gardens diocese.
“The marble altar piece will be exceptional. It has been highly
polished and represents the most sacred surface in the centre of the
church,” says Father Paul Ventique, the priest of the new diocese.
“According to Catholic beliefs, there are only two sacred areas on
Architect Katerina Dracopoulos, David Murray from Allan Drew
Funerals and Father Paul Ventique chose the marble before it is
polished and made into the altar.
earth – the cemetery and the church – and this means there is a
strong connection between them both,” says David Murray,
Location Manager at Allan Drew Funerals.
“We are delighted to be able to make a contribution to the new
church,” adds Joe.
“David Murray, from Allan Drew Funerals, and I put our heads
together and thought of a way that we could contribute to the
The altar has been designed by local architect Katerina
new church,” says Joe Polito, Family Services Manager at
Dracopoulos and will be made from a carved jarrah and
Pinegrove Memorial Park.
sandstone base and finished with the donated marble.
“Funeral Directors and Memorial Park managers generally have
The native Australian materials have been selected by the project
good relationships with the masonry industry, so we suggested
board to symbolise both the ‘warmth and the solidity of the new
to Father Paul that we donate the altar.”
diocese’ that will be hailed by many as the heart of the community.
Assisting genetic counselling students
White Lady Funerals at Pennant Hills in Sydney recently hosted
Shore Hospital, the Spina Bifida Association of NSW and White
an informative afternoon for Dr Lynelle Osburn, Senior Lecturer at
Lady Funerals at Pennant Hills.
Charles Sturt University, and her Genetic Counselling students.
Dr Osburn said ‘I believe it is very important for the students to
The students are in the process of completing a Graduate
gain a better understanding of the funeral process and the
Diploma in Genetic Counselling. An integral part of the curriculum
options that are available when a child or baby dies. Not
involves undertaking studies in grief and loss. To better aid the
everybody wants to think about the death of a child, but at some
students understanding of the subject, Dr Osburn organised an
point these students are going to have to counsel families that
action-packed day visiting the Neonatal Care Unit at Royal North
have just lost a child or that have been confronted with their
child’s imminent death.”
The reception room was transformed into a training facility with
various displays depicting a child or baby’s viewing and service
options. The students were taken on a guided tour of the
premises and watched a documentary about the experiences
some parents had when their child died. The afternoon
concluded with question and answer time and light refreshments.
Lauren Hardgrove
White Lady Funerals – Community Relations Advisor, NSW
16)
Special services
Throughout the year InvoCare’s various funeral home brands
along with the cemeteries and crematoria, hold special services
for the community to attend to remember the life of a loved one.
While some services are reserved for dedicated religious days
such as All Souls Day, others are held on days when many of us
are celebrating seemingly unaware of those who have lost
someone close. Such is the case with Mother’s Day. What follows
are some examples of the services held around the country.
A special DVD presentation was shown, which had been compiled
Mareena Purslowe and Associates Funerals in Perth held a service
to honour the special qualities that Mothers possess. The tribute
in the West Chapel of Fremantle Cemetery for 120 client families
displayed pictures of typical Mother and Child scenes, from
and their friends. Three young ladies calling themselves
holding a new born child to comforting a crying youngster. As the
“Delicatissimo” played their flutes and cellos as people arrived. The
gentle music slowed and the DVD drew to a close there was not a
service was led by Rev. Robert Graue (Chaplain at Fremantle
dry eye in the house.
Hospital), Jeanette Shorto (Fundraising guru for Princess Margaret
At the conclusion of the service attendees where invited to
Hospital for Children Care for Kids program), Professor Alex Cohn
congregate around the fountain area as white doves where
(Diabetes Research Foundation) and Funeral Celebrant Sonia White.
released to the sounds of Robbie Williams song ‘Angels’.
Guests were given a
Refreshments where served in the East Chapel.
candle to light for their
Many people offered their feedback to the staff but one in particular
loved ones while ladies
has been coming every year since his wife died, who commented
group “Audacious” sang
that he feels more serenity and peace for himself having a service
appropriate songs. The
at the same location where his wife’s ashes are memorialised.
service concluded with a
release of doves and
morning tea.
A number of the Company’s Memorial Parks and Gardens held
special services including; Rookwood Memorial Gardens and
Crematorium and Northern Suburbs Memorial Gardens and
Crematorium. At Northern they held a service in conjunction with
White Lady Funerals, over 100 attended the service led by
Reverend David Warner with a wonderfully touching reading about
the uniqueness of Mothers by Gail Kimber from White Lady
Penrith. During reflection, all attendees were encouraged to write
a message on cards provided and place them into a large glass
vase for the cards to be cremated at a later stage.
Expo
topped to chat and take
information about White Lady
and the Guardian Prepaid
White Lady Funerals at Mayfield in NSW recently participated in the
Retirement Planning and Seniors Expo at Western Suburbs Leagues
Funeral Plan; the comments
from all were very positive.
Club. Approximately 70 business and community exhibitors offered
information on a wide variety of service for seniors.
It was felt by all the White
Ladies in attendance that the
White Lady Funerals was
day was a huge success. For
represented by Christine
the third year running, White
Bird, Lauren Hardgrove
Lady Funerals in Brisbane recently participated in ‘The Body and
and Chris Learmouth with
Soul Every Woman’s Expo’ held at the Convention Centre.
the exhibit designed to
Attended by thousands the various stands were designed to
look exceptionally elegant
showcase different things for women affecting their lifestyle. White
to be in keeping with the
Lady staff said the event was very successful for them and that
brand. Many people
their stand and position gave them a very visible presence.
)
Involve 17
Grief support
Youth on the move
Grief Support is a telephone support service operated by trained
Sue-Ann Spence the Location Manager at Guardian Funerals
volunteers who provide a listening ear for those wishing to talk
incorporating Labor Funerals in Bankstown (Sydney) is
about the losses they have suffered.
accustomed to entertaining members of the NSW Police Force –
Allen Matthews Funerals - a Guardian Funerals provider, supports
Grief Support financially by paying their telephone costs and
her grandfather was a Superintendent, her father is a Senior
Commander, and her brother is an Inspector.
meeting the costs of printing their brochures and letterheads. The
So, understandably it
brochures are distributed to community centres, hospitals, police,
came as second nature
libraries, shopping centres and doctor’s surgeries.
to Sue-Ann when the
Allen Matthews makes their own
brochures available to Grief Support
to assist with their special
presentations, workshops and
promotions. Recent promotions
include Dianne McKissock speaking
opportunity arose to
organise a fundraising
breakfast which included
Ken Maroney (NSW
Police Commissioner) as
the guest speaker.
NSW Police Commissioner
Ken Maroney .
on Children’s Grief, a Volunteers’
The function raised
Expo at Chatswood and a stall at
over $4,000 towards
the St.Ives seniors’ day. Grief
"Youth On The Move" a Rotary endorsed Foundation designed to
Support has joined Help Lines Aust.
promote and reward innovative young people with a dream for
(formerly Tisca) and is listed in the
the future.
Community Help section at the front
of the phone book.
Annette Pincham the Club's President said to Sue-Ann,
“You have done a fantastic job to put this breakfast together,
The Annual General Meeting for the
it was a professional event and the outcome is better than
organisation was held recently in the
expected…Without your beyond the normal attitude we
grounds of the Sydney Adventist Hospital,
would not have got there.....so thank you and a very very
Wahroonga where special mention was
sincere congratulations”.
made of the company’s on-going support.
Dennis Byron
Philip Shelley
Regional Manager – Guardian Funerals, Central Sydney
Location Manager
Allen Matthews - a Guardian Funeral
Provider, Ryde NSW
Survey comments
It could not be any better, it was just beautiful. The flowers were
lovely, only for it being a funeral it was run the best I have been to
and I mean it.
Guardian Funerals incorporating Dignified Funerals –
Burwood, NSW
Our family and friends said it was the best funeral they have In all
honesty the staff were fantastic. I could not fault anything at all.
Croydon Le Pine are a credit to your organisation.
Le Pine Funerals – Croydon, VIC
Our family and friends said it was the best funeral they have ever
been to. Thank you.
Mareena Purslowe & Associates Funerals – Subiaco, VIC
We were more than pleased with Simplicity Funerals Buranda and
found the staff excellent to deal with. The professional manner in
which the whole funeral was conducted was great during our
time of loss.
Simplicity Funerals – Buranda, QLD
Yvonne Karpinski is absolutely wonderful. Her help, care, advice,
sympathy and support was immensely appreciated during our
time of distress.
White Lady Funerals – Hillcrest, SA
18)
Services are excellent and professional. I see that no
improvements are necessary. I would recommend this company
any time.
Forest Lawn Memorial Park – Leppington, NSW
I am very pleased we purchased our services in 1995 as it
saved money and was handled without any fuss or bother by
everyone concerned.
Albany Creek Memorial Park – Bridgeman Downs, QLD
Letter of thanks
The following are excerpts from a collection of some of the letters of
thanks sent in by the families we have serviced.
Many people commented on how helpful you were and in fact one
person thought that you were a family friend.
Dear Sir,
My sister & I would like to congratulate you & your entire staff on the
excellent job that you are all doing regarding the operation of the
memorial gardens. We agree with the policy of the memorial gardens
to restrict ornaments & plastic flowers as these would eventually
become unsightly.
Thank-you for all you assistance in the past.
Thank-you for being a friend for the day. You DID make a difference.
Mt Thompson Memorial Gardens – Holland Park, QLD
Dear Julia,
My family and I wish to thank-you most sincerely for your dedicated
assistance in helping us to arrange my late husbands resting place –
his rose garden. We also thank-you for your love and care throughout
arranging it and especially on the day we placed his ashes. I know he
is resting in peace.
Hansen & Cole Funerals a Guardian Funeral provider – Kembla
Grange, NSW
Dear Godfrey,
Thank you Godfrey for your assistance and patience. I am really impressed
with the care and attention shown to us by both Allen Drew Funerals and
yourself and other staff at Rookwood Memorial Gardens in helping us
cope with things we faced in such a sad time in our lives. Even to the kind
garden maintenance staff whom we asked for directions, and of course
the lovely lady at reception who is most pleasant.
Rookwood Memorial Gardens and Crematorium – Rookwood, NSW
Dear Sir,
I write to thank you for the excellent service I received after the recent
Albany Creek Memorial Park – Bridgeman Downs, QLD
Dear Ivana,
We wish on behalf of all of the family to thank-you for a very well
organised Church service and burial last week. We have to say that
the compassion and professionalism of both yourself other staff
members and the company are a credit to you all. Please extend our
sincere thanks to other staff members involved in the day.
Blackwell Funerals – Payneham, SA
Dear Sue,
I write to thank-you and to congratulate you and your fellow colleagues
on the most perfect farewell for my mum last Friday.
From the first phone call, right through to the final detail everything was
handled in the most professional way. Your ability to pre-empt and to
empathise with those who are grieving is above reproach. I could
almost feel you were also grieving for us.
I am extremely grateful for a farewell so perfect.
White Lady Funerals – Sutherland, NSW
Dear Mick,
I just wanted to send you a short note & thank you personally. I
wanted to let you know that your pleasant easy manner made a
difference in the children’s and my experience. The way you talked to
them the day before the funeral at Lakeside was just very natural and I
think that it helped them cope better at the funeral. I felt looked after
and did not feel the need to worry about any arrangements on the day.
death of my father.
You were recommended by a close friend who had used your funeral
service about three years ago when his father passed away. Having
never had to organise a funeral before, I was a little concerned about
asking silly questions. I was grateful to speak with Adrienne when
I first called George Hartnett.
She provided information I didn’t even know to ask and was very
reassuring about what would take place. I couldn’t have asked for
anyone more helpful or understanding.
I will say at this point that I also phoned two other funeral companies
to obtain an idea of prices so that my mother could make her choice
but when I told her of the reception I received, she didn’t hesitate to
say “Go with George Hartnett”.
On Sunday, Mum and my brother, sister and I met with Debbie Sinclair.
Well, this just confirmed our choice. Nothing was too much trouble for
Debbie to explain, and she was very patient, caring and kind with my
mother who was feeling rather fragile after saying goodbye to the loving
husband with who she had shared a close relationship over 60 years
Debbie didn’t rush the meeting or hurry us out the door but made sure we
were comfortable with all the arrangements.My advice…Don’t let these
two ladies get away. They are great ambassadors for your company.
On behalf of my mother and my family, I commend George Hartnett
Funerals on the sensitive and thorough way in which the arrangements
for my father were handled.
George Hartnett Funerals - Holland Park, QLD
Trainee of the year
Somerville Funerals in Queensland sponsored the Trainee of the
Year award at the recent 2006 Queensland Training Awards Gold
Coast Regional Finals dinner which was held at Conrad Jupiters
on the Gold Coast. Somerville Funerals have been sponsors of
these awards since 2002 when they won the small business
training category.
Kaye Kirby and Susan Piacun at the 2006 awards.
)
Manager Susan Piacun and Kaye Kirby attended the evening which
marked its 45th anniversary and saw 795 organisations
and individuals across the state nominated.
Involve 19
Long Service
The Last Word
InvoCare stands for Innovation Vocation Care – attributes which
Sharing Experience
make the organisation particularly strong. The Company is always
Phillip Slater of Purslowe Funerals at Fremantle WA was asked
striving to advance itself, offering care to families and a true
vocation to its staff. There is no more obvious example of a career
recently to be the guest speaker at a Men’s Breakfast at
in InvoCare being a true vocation than the extraordinary amount of
Bassendean Church of Christ hall.
staff who has worked for the company for over 10 years.
The advertised title of his address was: ‘Lessons for Living I Have
Learned From Working With the Dead’. 85 men were present for the
45 minute address; literature was made available and the positive
feedback indicated those who attended got a lot out of the talk and
enjoyed some of the funeral jokes that were shared. As an ex-Baptist
minister and former lecturer at two theological colleges, Phillip has
plans to keep regular contact with clergy and colleges and offer a
seminar funeral training program and himself as a resource person
for individuals.
Here are some interesting facts about InvoCare employees:
• InvoCare employs more than 1000 people
• In 2005, 23 employees were recognised for passing
service of 15 or 20 years
• 22% of full-time staff have worked for the company for
more than 10 years
• 4% of full-time staff have worked for the company for
more than 20 years
• Currently 12 employees have been with the company for
more than 25 years
•••
• The average age of employees is 46
• 35% of all staff are aged over 50
Amusing Quotes
“My epitaph, or rather, epitaphs, because I am going to have a Side
A and Side B on my stone will be “Here lies David Brenner, born so
and so, died so and so. He lived; he died, but man, did he live!” The
flip side will read “Here lies David Brenner, born so and so, died so
During the year, as significant anniversaries for staff come up,
celebrations are held to mark the occasion. Following is just an
example of some of those gatherings.
and so. If this is supposed to be funny, I don’t get it.”
David Brenner
•••
“There’s nothing worse than rejection. It’s worse than death. I would
wish sometimes for the guy to die because at least then I could go
to his grave and visit.”
Oprah Winfrey
•••
“Some sad news…the man responsible for making popcorn into a
movie theatre snack has passed away. His family was going to bury
Terry Smith - Location Manager David Lloyd Funerals,
Noeleen McGuire - 25 years loyal and dedicated service and
Warwick Hansen - Regional Manager.
him in a regular casket…but got the extra large one because it was
a better deal – it came with a medium coke.”
David Letterman
•••
“The difference between sex and death is, with death you can do it
alone and nobody’s going to make fun of you.”
Woody Allen
Involve welcomes your contributions:
Involve
Locked Bag 8000, Crows Nest NSW 2065
or fax to: 02 9978 5298 or email: aperl@invocare.com.au
© InvoCare Limited ABN 42 096 437 393
20)
Pat Knight celebrates his 25 years of service with Mt Thompson
Memorial Gardens’ Staff.