Communication Services

Transcription

Poste Italiane
- Empowering the Workforce with Unified Communications-
21-Feb, 12:00 - 13:00
Auditorium 341, Level 3
Speakers:
Antonio Talamo
Marco Michelozzi
Versione: 1.0.
CIO –SRTLC-Progettazione Rete TLC
2
Posteitaliane Group & Activities
Employee > 154.000
Country coverage

Main offices 140
Post offices 14.000
Logistic Center 105
Revenue 16,5 B€

Postal sevices 5,2 M€
Financial services 4,0 M€
Insurance services 7,0 M€
Checking Accounts : 4,583,000
Growth 2005/04 + 13,6%
Posteitaliane Group is the wider service Company both for Citizen
and Industry
Versione: 1.0.
ICT in Posteitaliane
Posteitaliane ICT is the high value Integrated Services
Company provider for the entire group trough innovative
usage of Informattion and Communication technologies.
Provide services both internal and external customers
Key figures:
>500K phisical devices
100K users approx.
>14K LAN,
450K BPOL Customers
>18K Server
4.5M Checking Accounts
>2.2K PBX, 45K lines
4B transaction/year
>14.5K data access
links
Versione: 1.0.
04/03/2008
4
Network & DataCenter
Infrastructure
a triple play approach
Versione: 1.0.
04/03/2008
04/03/2008
5
Telecommunication Network and Services
Business
PA
Mobile
Mobile
PosteMobile
TELC
PosteMobile
TELC
OO
Fixed
Fixed
TELC
TELC
TELCOs
TELCOs
OO
Finance
PMI
Extranet
Extranet
Internet
Internet
TELCOs
TELCOs
Content
Content
Providers
Providers
POP IDC CENTRAL 2
POP IDC CENTRAL 1
POP North
Distribution
POP / Data Center SOUTH
MPLS
MPLS
Centro
Centro
5 Regional MPLS Network with Disaster Recovery
e Business Continuity in the aggregation layer
Voice & Video
Dual
BackBone
POP IDC North
MPLS
MPLS
Sud
Sud
Extranet connectivity
400 Mps
>140 extranet with
Partner
Customer
BackBone: 2 Optical Backbone with different
telcos (up to 10 Gbps)
Mobile Data
Center
MPLS
MPLS
Nord
Nord
Internet connectivity
400 Mps
BackBone / Distribution
Voice & Video
Core
Content Providers
MPLS
MPLS
Nord
Nord
MPLS
MPLS
Centro
Centro
RegionalMonitoring
MonitoringCenters
Centers
Regional
Public Access
Retail
LAN / WAN Infrastructure
Switch ports
534.240
Router
30.756
SAN ports
4.000
Firewall
150
Fiber Km
Wired copper line
Km
Workstation
WiMAX
WiMAX
70
5.228
Approx. 100.000
Audio & Video Infrastructure
Internal Access
> 66.000 end-user devices
Ch
ann
el L
oca
tion
Call Center
Postal
Office
Main Branch
Offixe
n
atio
c
o
al L
stri
u
d
In
Voice / VoIP
Distribution
Location
IPTV
> 300 Sedi (previs. 1000)
Centralized TV Control
Center
Content Delivery Network
3000
Small Postal
Office
Redundant Infrastructure with Business Continuity
Versione: 1.0. Broadband ( XDSL and Optical Fiber)
CIO –SRTLC-Progettazione
Rete TLC : Data-Voice-Video
Triple Play Infrastructure
04/03/2008
Printing
Soring Centers
Center
2 redundant SoftSwitch in 2
sites for Business Continuity
& Disaster Recovery
Sedi in Larga
Banda
Sedi di Canale c.a. 14000
Sedi Industriali c.a. 3500
6
Access
Distribution
Core
IP Network Layer
Versione: 1.0.
04/03/2008
04/03/2008
7
Disaster Recovery & Business Continuity: Distribution/Aggregation Layer7
Raccolta c/o DC Architettura Logica: percorso di Business Continuity
Raccolta c/o DC Architettura Logica: percorso di backup
VPN IDC CENTRO P
PE MPLS 3
PE MPLS 3
VPN Dc BC BK
VPN Dc
SUD1 BC
PE MPLS 2
VPN IDC CENTRO BC
PE MPLS 2
VPN DR-MF BK
PE MPLS 1
PE MPLS 2
PE MPLS 3
PE MPLS 3
PE MPLS 3
VPN IDC NORD P
VPN Dc BC BC BK
VPN DR-MF P
VPN IDC NORD BK
VPN IDC CENTRO P
VPN Dc BC BK
VPN D
c SUD1
BC
PE MPLS 3
VPN IDC CENTRO BC
VPN DR-MF BK
VPN IDC NORD P
VPN Dc BC BC BK
VPN DR-MF P
VPN IDC NORD BK
PE MPLS 1
PE MPLS 2
IDC Centro
IDC NORD
DR-MF
IDC Centro
IDC NORD
DR-MF
PE MPLS 2
PE MPLS 2
PE MPLS 1
PE MPLS 1
PE MPLS 1
PE MPLS 1
VPN Dc BC
VPN DR-MF
VPN Dc BC
VPN DR-MF
VPN IDC CENTRO
VPN IDC CENTRO
VPN IDC NORD
VPN IDC NORD
VPN Dc SUD2
VPN Dc SUD1
VPN Dc SUD2
VPN Dc SUD1
PE MPLS 2
PE MPLS 1
VPN Dc SUD2 BK
VPN Dc SUD1 P
VPN DR-MF BC
VPN Dc SUD1 P
PE MPLS 2
S(H)DSL
ADSL
DC BC
DC BC
Sede UP2/UP3/UP4
avente come sito
principale DR-MF
DC SUD 2
DC SUD
DC SUD 1
DC SUD 2
DC SUD
WAN POSTE
Gateway
Voip 10.21x.y.9
Media Gateway
Virtuale 10.21x.y.1
Fisici 10.21x.y.11 - 22
Disaster Recovery
.9
Router MPLS
Management
VLAN 2
VOIP
VLAN 168
Dati
VLAN 3
Telefoni IP
Gli indirizzi vengono assegnati automaticamente dal DHCP
con la corretta maschera e gateway della rete ospite.
10.21x.y.z
Dove Z va da 22 a ultimo indirizzo della rete
Versione: 1.0.
04/03/2008
PE MPLS 1
VPN Dc BC P
PE MPLS 3
PE MPLS 2
VPN Dc SUD2 BC
PE MPLS 1
VPN Dc SUD2 BK
ADSL
PE MPLS 3
PE MPLS 3
VPN IDC NORD BC
S(H)DSL
VPN Dc BC P
DC SUD 1
PE MPLS 1
VPN Dc SUD2 BK
VPN Dc SUD1 P
PE MPLS 2
VPN DR-MF BC
VPN Dc SUD2 BK
PE MPLS 2
VPN Dc SUD2 BC
PE MPLS 3
VPN Dc SUD1 P
VPN IDC NORD BC
PE MPLS 1
VPN IDC CENTRO BK
PE MPLS 3
PE MPLS 1
Business Continuity
Sede UP2/UP3/UP4
avente come sito
principale DR-MF
VPN IDC CENTRO BK
PE MPLS 2
PE MPLS 3
8
Data Center & Core Infrastructure
MILANO- Settimo Milanese (IBM)
MILANO
IDC
MILANO
Carrier TLC 1
5 Gbit/s
DWDM Long Distance
Arte Antica
Carrier TLC 2
2,5 Gbit/s
DWDM Long Distance
IDC
ROMA
DC BARI
Roma Eur
Control Room
Dark Fiber
DWDM
Versione: 1.0.
04/03/2008
DC Roma 2
9
Data Centers
Capacità operativa (2007)
1. Storage
2. Computational capacity: Mainframe
3. Computational capacity: Open systems
Milano*
Milano
Roma
(siti A e B)
480 TB approx.
14.000 MIPS approx.
55.000 SpecInt approx.
Advantages carried out
Roma2 – Pomezia
Bari
Using the Data Center Infrastructure is possible to build up
Disaster Recovery solution for all the critical Services easily
and with the same capabilities used for Financial Services
Presenza sul territorio
High Computational and Operational Capabilities distributed
over 5 Centers placed in focal regional sites
• 1,3 mil. Customer per day visiting Postal Offices
• 650 mil. di Checking Payment
• 21 mil. Transanction vs Public Services environment
Versione: 1.0.
04/03/2008
Voice Core Infrastructure displacement vs MPLS network
PSTN
IP Carrier
Network
Enterprise IP Centrex
North
Small offices
VPN North
Area
VPN
Central
Area
Enterprise IP
Centrex South
PBX with
Backup
Connection/
Media gateway
Medium & Large
Branches
Versione: 1.0.
04/03/2008
IP Carrier
Network
PSTN
ISDN
VPN South
South
Enterprise Voice-Service integrated framework: Hi Level View
11
AGW
SWI
PSTN
ISUP/N7
AGW
TGW
AGW
TGW
ISUP/N7
IP Core
Operator Network
Session Director
Session Director
Session Director
SIP
Applicat
Layer
Virtual
IP-PBX
S.S.
Session Director
SIP
SIP
S.S.
Virtual
IP-PBX
Session Director
Applicat
Layer
Trusted IP
Network
Session Director
SIP
H.323
H.323
SIP
IPAGW
PBX
Versione: 1.0.
04/03/2008
IP enabled
AGW
PBX
IPAGW
PBX
Application Integration: Cross Interaction Flows
Video
MCU
MMIC
12
Configurator
MS
IAM
Identity
Access
Management
Active Directory
AS
Web CC
Audio/Data MCU
VPN
BE
CMM
VPBX
VMS
FAX Server
Softswitch
BE
BE
IP PBX
PCS
IP Media GW
Versione: 1.0.
04/03/2008
PUBLIC
NW
Triple Play Network Design: Advantages

ONE NETWORK FOR EVERY COMMUNICATION

EFFICENT CONVERGENCY FOR DATA/VOICE/VIDEO

MORE EFFICENT PLANNING

EASILY BUILD UP INTEGRATED SERVICES
Versione: 1.0.
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14
Communication
Services
Versione: 1.0.
04/03/2008
Reach the Goals through integrated trasformations
Communication
Services
Services
Transformation
Transformation
Network
Transformation
full IP Network
Convergent Solutions
Integrated Security
and Management
Versione: 1.0.
04/03/2008
One User Profile – Many
Kind of Access for:
•
•
•
•
Telephony Services
Mobility
Collaboration
Unified Communicatios
15
Business
Transformation
Contact Center
Business Critical
Applications
Communications make
Business Processes
easily and fast
Users Needings & Solutions: some practical examples
Network Sales:
Enhancing Team Working, Fast Commercial Target
distribution, Public Communication,
Human Res.:
Enhancing Team Working , Trasfer Cost Reduction,
Private Communication , e-learning
Financial Office:
Document Archiving & Management
BU Mail and COO
Document Archiving & Management,
Operative Support to Supply Chain
Collabotation, Call Conference, Video Conference, Voice Mail, WebTV, Fax Server, IVR
Versione: 1.0.
04/03/2008
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17
Beginning Study: Hi Level Vision
Terminali
Mobili
Content
Provider
Esterni
Content
Cache
telefono
fisso
Sale VDC
PC
Internet
Extranet
hosted PBX
Infrastruttura
Infrastruttura
di accesso
di accesso
hosted IP PBX
Media Gateway
SIP
Virtual IP PBX
SIP
SoftSwitch
Base
Dati
Utenza
Fonia
Active
Directory
Utenza
Extranet
Infrastruttura
di accesso
Infrastruttura
di trasporto
interna al servizio
Content
Cache
SIP
SIP/H323/MEGACO
MCU/
Media
Gateway
Fax GW
Active
Directory
Utenza
Web Access
esterno
Directory
& Presence
Voice
Operator
Exchange
Web Access
interno
Web
TV Content
Management
VdC MCU
LCS
Content
Cache
W.C.C. CTI
IAM
Content
Delivery
Manager
DMS
Versione: 1.0.
04/03/2008
Palinsesti
Actual Implementation
Versione: 1.0.
04/03/2008
18
Communication Services Transformation
19
The solution: Unified Communications Services
Four services family to address the needings of corporate division: Unified
Messaging, Business Communication, Collaboration and Conferecing Services
Unified Messaging services
“PBX like”
Services
Private
Numbering
Services
OnePhone /
Dual Mode Services
Email
Telecom
Manager
Voice mail
Video mail
Enterprise number
Front desk Hostess
Business Communications services
Audio
Conferencing
SMS
/MMS
Fax
Web
Conferencing
Directory
Calendaring
Collaboration services
Versione: 1.0.
04/03/2008
Docs&
Files
Presence & Instant
Messaging
Room
Video Conf.
Conferencing services
Communication Services - Unified Messaging
Unified Messaging (or UM) is the integration of different streams of
communication (e-mail, SMS, Fax, voice, video, etc.) into a single, or,
unified 'message store', accessible from a variety of different devices.
Inside a single repository The user can manage and store all its message
like email, fax and voice. This repository is the user mailbox.
The channels available are:

E-mail client (POP3, IMAP4, MAPI)

Web

TUI (Telephone User Interface)
Versione: 1.0.
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Communication Services - Voice Messaging Scenario
Voice Message Services
Service availability:

On all Poste Italiane offices (post office, branch office, sorting
center)

For all user who have a mailbox and/or a VoIP telephone
Service platform:

Alcatel-Lucent MyMessaging for OXE (ex Alcatel 4400) user

Alcatel-Lucent VMS for Virtual-IPPBX user (SIP user)
Versione: 1.0.
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21
Communication Services - Voice Messaging Scenario
Easy voice message management:

Only one message-store

User friendly interface management through e-mail client such as MS
Outlook
Integration with email platform through an IMAP interface
Use case:

Answering machine for voice message deposit

Message retrieval and management through e-mail

Message listening and management through TUI (telephone user
interface)
Versione: 1.0.
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23
Communication Services - Voice Messaging Architecture
One
-end Server
OneBack
Back-end
Server
for
for
message
store
message storeservices
services
connector
Microsoft
Microsoft
Exchange
Exchange
2007
2007
connector
+
AASoftware
SoftwareSuite
Suite
under
Linux
under Linux
for
end
user interactivity
for end-user
interactivity
and
notification
and notificationengine
engine
My
My Messaging
Messaging
Application
Application Server
Server
VMS
VMS
Application
Application Server
Server
FAX
FAX
Application
Application Server
Server
Media
Media Server
Server
Media
Media Server
Server
Media
Media Server
Server
+
AAMedia
-end Server
Server
MediaFront
Front-end
for
VXML
Interpretation
for VXML Interpretation
&&
Network
Networkinterfaces
interfaces
Voice Message Services
Versione: 1.0.
04/03/2008
Fax Services
24
Communication Services– Voice Message Deposit
Application Server
Media Server
Web
Server
network
network
SIP
MRF
MRF
HTTP/VXML
NFS
Operations during a message deposit are :
•The parameters of the subscription are get in the VMS
directory
•An IMAP4 session with the Exchange Server is set with the
IMAP login and password get from the parameters of the
IMAP4
subscription
•An inventory of the Inbox, Saved and Greetings folders is
made to know if the subscription is saturated or if a
personal greeting is set
•The message is recorded by the MRF under
/VOICEFILES/TMP in the Mailbox buffer
•After message validation by the user, a mail is created in
memory with a MIME body part including the media file
•The IMAP4 push occurs via the IMAP4 APPEND command
Versione: 1.0.
04/03/2008
Application
Server
Mailbox
buffer
Exchange Server
IMAP4
Server
Storage
solution
Communication Services– Voice Message Retrieval
25
Application Server
Web
Media Server
network
network
SIP
MRF
MRF
Server
HTTP/VXML
NFS
Operations during a message retrieval are :
•The parameters of the subscription are get in the
VMS directory
•An IMAP4 session with the Exchange Server is set
with the IMAP login and password get from the
parameters of the subscription
•Mailbox inventory (through IMAP4 commands) :
•Select Inbox
•Search command to retrieve messages UID
•Fetch commands to retrieve the headers of all
messages
•Message query :
•Fetch Body command to retrieve the complete
message and set it in the Mailbox buffer
Versione: 1.0.
04/03/2008
Application
Server
Mailbox
buffer
Exchange Server
IMAP4
IMAP4
Server
Storage
solution
Communication Services– Fax Messaging Scenario
Fax Message Services
Service availability:

On all Poste Italiane offices (post office, branch office, sorting
center)

For all user who have a mailbox (virtual fax), for fax machine through
an IP Terminal Adapter and for fax machine through OXE IP PBX

For application through Java API, XML and SMTP Gateway
Service platform:

Alcatel-Lucent OXE

Italtel SoftSwich

Sagem Interstar XMedius 5.5 SP Fax Server
Versione: 1.0.
04/03/2008
26
Communication Services– Fax Messaging Scenario
Integration with email platform through an SMTP interface and with
application through Java API, XML, SMTP
Use case:

On-net scenario

Receiving a FAX from an internal user (email user, fax machine)

Sending a FAX to an internal user
Off-net scenario

Receiving a FAX from PSTN

Sending a FAX to PSTN
To/From Application scenario, examples:

SAP (on going)

DMS (on going)
Versione: 1.0.
04/03/2008
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Communication Services– Fax Messaging Architecture
28
SIP
i-SSW TI
IMAP4/SMTP
PoP BBN
HTTP
ISUP IVS
SD TI
ISUP
H323
PSTN
MGCP
XML
Fax Server
i-SSW Poste
Exchange
Server
SGU
twp
i-UDB
VPN IP Poste
.
Fax
Adapter
(IAD)
SAP
twp
DMS
Utenti Fax
Virtuale
Versione: 1.0.
04/03/2008
OXE
Utenti Fax OXE
Utenti Fax
IPCX
Communication Services - Fax Outlook Integration
Versione: 1.0.
04/03/2008
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29
Communication Services – Audio,Video & Data Comm.
30
Through a single application a user can access different type of services:
Audio conferencing: Conference participants can either use an ordinary telephone,
audio conferencing terminal or a multimedia terminal in voice-only mode
Data / Web conferencing adds the ability to exchange, transfer, and work on a range of
documents and applications either as part of dedicated data conference, or as add-on to
an audio or meeting
Multimedia conferencing to communicate real-time with voice, video, and data
Presence / IM to collaborate and work in a new way
add dat a
add video
add voice
add
more
participants
Presence
Versione: 1.0.
04/03/2008
IM
Conference
04/03/2008
email
Peter
31
Communication Services– A/V/D flows and architecture
1 – Organizzazione conferenza via http
2 – API (INVITE Video A + INVITE Video B+ INVITE Video C)
3 – 4 – 5 INVITE NumberA, Number B, Number C
6 – 7 – 8 INVITE Video A, Video B, Video
MMIC C
API (INVITE Video A, Video B, Video C)
2
HTTP
5
4
3
3
1
4
SIP
i-SSW
5
CMM
i-UDB
3
4
5
Poste VPN IP
6
7
3
End Point Video A
4
5
8
Poste VoIP VPN
aliasA@clientposte.it
Poste Data VPN
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04/03/2008
End Point Video B
Communication Services – A/D conferencing features
Ad-Hoc (or instant)
Click on a phone or buddy icon
Enter a phone number in a “call” box
The system will call the user , then the person he’re
calling.
Click on scheduled call (see slide on scheduling later)
One-time or recurring (similar to outlook recurrence)
Reservationless (MeetMe)
Be invited
Click on a link which was emailed to him
Call in to an audio conference for which he knows the
access code
Versione: 1.0.
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Communication Services – A/D conferencing
M-party audio/data conference

Reservationless/scheduled Conference

Dialin/dialout to/from: OXE,PSTN, Mobile users

Web conference control

Touchtone conference control (##1, ##2, ##3 ,##4)
Video MCU
•MMIC
•OXE
•SoftSwitch
audio
data
•BE
Poste VPN
MMIC+ OXE IPtouch
Versione: 1.0.
04/03/2008
04/03/2008
•MG
PSTN
OXE IPtouch
PSTN1
Communication Services –– A/V/D conf features
Seamless multipoint video
Audio, IM, Web, and video conferencing combined within the same session
One-click escalation from an audio call to audio + video
One-click to launch a group video conferencing session
Unified control
External video MCU (required for 3 or more participants) controlled by MMIC
User controls video—may hide, pause, or drop video during conference
Use internal video client, third-party video software, or third-party vdc system
Flexibility of the solution
Peer-to-Peer (P2P) for SIP clients, no video MCU ports required
Standards-based solution
Deploy audio via telephone or VoIP
Versione: 1.0.
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35
Communication Services –– A/V/D conf with MMIC video clients
M-party a/v conf: MMIC1 starts a/v conf with MMIC2, MMIC3 and external PSTN phone
MMIC1 invite MMIC2 and MMIC3 for audio+video and PSTN1 handset phone only for
audio
MMIC1 specifies to receive audio/video on his computer while MMIC2 and MMIC3
specifies to receive audio in the handset phone
•
MMIC1/MMIC2/MMIC3 hear and see each other exchanging audio/data with MMIC and
exchanging video with the video MCU
Video MCU
•MMIC
•OXE
•SoftSwitch
audio
data
•BE
Poste VPN
PSTN
Video
MMIC1 client with
A/v/d on PC
Versione: 1.0.
04/03/2008
04/03/2008
•MG
MMIC2 and MMIC3 clients with
audio on Phone and d/v on PC
PSTN1
Communication Services – A/V/D with Conference room video clients
36
M-party a/v conf: MMIC1 starts a/v conf with MMIC2 (Conf room) and PVX video client
MMIC1 invite MMIC2 and MMIC3
•

MMIC1 specifies to receive audio/video on his computer

MMIC2 specifies to receive audio on phone and video on the external VSX H323/SIP Conf room

MMIC3 specifies to receive audio on phone and video on the external PVX client
MMIC1/MMIC2/MMIC3 hear and see each other exchanging audio/data with MMIC and exchanging
video with the video MCU
Video MCU
•MMIC
•OXE
•SoftSwitch
audio
data
Video
•BE
Poste VPN
•MG
PSTN
PVX
VSX
MMIC1 with audio on OXE phone and
v/d on internal video client
Versione: 1.0.
04/03/2008
MMIC
IPtouch
Conf. Room: MMIC2 +VSX H323/SIP
client+ IPTouch phone
04/03/2008
MMIC3 with audio on OXE phone
and video on external PVX client
PSTN1
Communication Services – Integration with MOC
1. Creating Reservationless Conference with MOC Client
3. Invite another MOC user to the conference
Versione: 1.0.
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37
2. Starting one Conference with MOC Client
4. Inviting one OXE/PSTN Number to the Conference
Communication Services –– Integration with MOC
38
Three-party LCS a/v conf: MOC1 starts a new conf and invites MOC2 and MOC 3
1. MOC1 join the audio conference and specifies to receive audio on his computer; video
is activated on MGC
2. MOC1 invites buddy MOC2 and MOC2 join audio and video on computer
3. MOC1 invite buddy MOC3 and MOC3 opts to receive audio on telephone, video is
activated on MCU
•
MOC1/MOC2/MOC3 hear and see each other exchanging audio with MMIC and
exchanging video with the video MCU
LCS Video MCU •MMIC
•OXE
•SoftSwitch
audio
video
•BE
Poste VPN
PSTN
data
MOC1
Versione: 1.0.
04/03/2008
MOC2
04/03/2008
•MG
MOC3
PSTN1
Communication Services - Automatic Voice Attendant

39
Automatic Attendant service is an Interactive Voice Response (IVR) System
This service is identified by an E.164 public number: “Virtual Number”
The internal users (on-net scenario) can use PNP(Private Numbering Plan)
Each call is routed to “CMM-VN” application. A routing tree is configure to
route the user to the “right” destinations
Alternative destinations
Voice
Mail
Any
network
Attendant Virtual number
Site
Virtual number
Routing
tree
Automatic Attendant
Versione: 1.0.
04/03/2008
04/03/2008
Hunting group Virtual number
MADN Virtual number
40
Benefits and Lesson Learned
Versione: 1.0.
04/03/2008
Benefits
41
9 Improved Communications Enhances
Training and Supports Business
Growth
9 User-friendly Conferencing Reduces
Cost
9 Presence Improves Communication
and Increases Productivity
9 Unified Solution Simplifies
Communication and Reduces IT Costs
Versione: 1.0.
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04/03/2008
Lesson Learned
42
9
Reach the goal and mantain a
Business Critical quality level require:
9 Good business evolution needings
understanding
9 Clear market architecture evolution
vision
9 Consolidated Partnership with
Market Leader Vendor
9
Critical Success Factors
9 Top management commitment
9 Intellectual property of the project
9 Keyword: projecting
9 Shared vision with partners
Versione: 1.0.
04/03/2008
Q&A
Versione: 1.0.
04/03/2008
Grazie
Versione: 1.0.
04/03/2008

Communication Services

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