Spring 2010 Brink`s Link

SUMMER
2010
DARK
WATER
Two Brink’s branches rise to the occasion
Breaking Down Silos, Building Relationships
A Sneak Peek at our New Truck
Brink’s Boise: Making it Happen
president’s letter
Dear Brink's Business Partner:
At Brink’s our people make the difference. You differentiate us from our competition
and drive our achievements, and we are committed to giving you the training you
need. Developing Our People: Talent Management and Training for Success, a
very special companion piece to this issue of Brink’s Link, provides a comprehensive
look at the Training and Development department and the important programs
already providing advanced training to Brink’s Business Partners. The Branch
Manager Program was launched May 18, 2010, in our Leader Board branches,
and it’s just the start.
Training and Development is part of the massive commitment we are making to you as part of the Path to 2015. The new
organizational structure we put in place in February 2010 will support the Path to 2015; and the recent Brink’s 9th Biennial
Global Conference launched this important initiative. You are going to hear a great deal about the Path to 2015 during the
coming months, including the Four Strategic Imperatives at its heart: People Development, Core Business Maximization,
Solutions Delivery and Long-Term Growth Investment. You can read more about these important Strategic Imperatives
on page 20.
When I was the guest presenter for the Brink’s Center Court call on June 30, I spoke at length about the Path to 2015. If
you missed it, log on to the Brink’s World U.S. homepage, select the Change Management tab in the top center of the page
and select the “Recorded Events” link on the left side of the page to listen to the audio recording. I encourage all Business
Partners to listen and educate themselves on our strategy.
Now let’s look at highlights in this issue: The extraordinary teamwork of the Providence and Boston branches, amid rising
floodwaters, is chronicled in the Branch Spotlight on pages 12 and 13. In Our Partners on pages 4 and 5, read how, after
the devastating earthquake in Haiti, the Raleigh branch worked long hours to assist our customer, First Citizens Bank, with
special runs to the U.S. Army base at Fort Bragg and to the U.S. Air Force base in Fayetteville. Keeping you safe is a top priority
here at Brink’s. Steven Meitin, Senior Vice President – Risk Management, North America, talks about the inherent risk of
what we do and the imperative to drive innovation in Profile on page 7. Fred Lowstetter, Senior Director – Organizational
Development, discusses the necessity to clearly communicate change in his regular Change Management column on page 10.
At its core, the Path to 2015 is a commitment you are making to Brink’s, and a solemn promise this Company is making to
you. It is a five-year plan, and I need all of you to stay the course to ensure Brink’s thrives in the years to come. The future of
this Company is in our hands.
Stay safe, and I will see you in my travels.
Sincerely,
Larry Rodo
President – Brink’s U.S., and Executive Vice President – North America
table of contents
SUMMER
2010
PROFILE
4
Our Partners
7Breaking Down Silos, Building Relationships
6
Brink’s Best
7
Profile
8
Feature Story
8 Annual Meeting Awards Recognition
9
Brink’s Cares
branch spotlight
10
Change Management
11
Coaching Corner
Center Court
12
Branch Spotlight
BRINK’S NEWS
14
Products and Services
15 Brink’s Boise: Making it Happen
15
Brink’s News
16
World Spotlight
17
People in Progress
Anniversaries
Transitions
In Memoriam
18
Work Safe
19
Did You Know...
401(k) At a Glance
Direct Stock Purchase Plan
20
HR News
feature story
12Dark Water: Two Brink’s Branches Rose
to the Occasion
7
Editor in Chief
Edward Pittman
Managing Editor
Janet Tucker
Creative Direction
Raul Castro
Other Contributors
Matt Bitterman
Craig Campbell
8
15
Gail Cannan
Benjamin Caparoon
Eric Larsen
Barbara Miles
12
3
We want to hear your stories! It may be
an award, a promotion or a heroic act. The
next time something happens that would
make a great story in Brink’s Link, please
let us know.
Submit your story ideas anytime by e-mail
to link@brinksinc.com. You also can
contact us by phone at (469) 549-6086.
Our Partners
Helping Haiti: Raleigh Branch Springs Into Action
After learning about the devastating earthquake that hit Haiti in January, the Brink’s
team in Raleigh knew there would be a flurry of relief activity and that cash supplies
would be in great demand—and they were right. One of the branch’s largest
customers, First Citizens Bank, needed special runs to the U.S. Army base at Fort
Bragg and to the U.S. Air Force base in Fayetteville.
Wasting no time, Raleigh branch Business Partners volunteered to work overtime
in order to complete the special runs without impacting other customer needs.
“We knew they were going to call and we were ready,” explains Joe Pinckney,
CIT Branch Manager – Raleigh. “Our Business Partners wanted to do whatever
they could to help First Citizens Bank, the soldiers and civilians traveling to Haiti
to help with relief efforts and, especially, the victims of that tragedy.”
First Citizens Bank was duly impressed. Cathy Isom, Assistant Vice President and
Cash Optimization Supervisor for the company wrote, “We have relied heavily on
the Raleigh Brink’s teams of Joe Pinckney and Joe Heinrich (Money Processing
Manager), as well as Steve Borkoski (former District Manager – CIT, now Facilities
Director – Brink’s U.S.).” Isom went on to say, “Most of our requests have been
completely out of the scope of normal lead times required for deliveries. While we
routinely receive above and beyond service from Raleigh Brink’s, this [special effort]
has [us] feeling especially proud to be associated with this branch of Brink’s.”
Back Row (left to right): Phyllis Clay, Beverly Judd, Kelly Gregory, Matt Murphy and Rebekah Stroud, Takeisha Roberson. Front Row: Pam Mackerway,
Karen Adkins, Maurine Coudriet, Elaine Anderson, Alice Hill, Rhonda Siller
and Joe Heinrich
Joe Heinrich adds, “The team worked together to make things happen because
we wanted to support our customer. Knowing the effort also helped with Haiti relief
added another dimension of satisfaction and pride for all of us involved.”
Back row (left to right): James Lundy, Eric Anderson, Jim Coleman, Larry
Cockrell, Ray Maynard, Scott Perry, Charles Dixon, Stephen Jones, Jerry
Fuller, and James Jones. Middle row: Anthony Tomlinson and Gregory
Young. Front row: Kelly Londo, Corey Austin, Joe Pinckney, Adrian Daci,
George Fann, and Marlon Wheeler
Fast Thinking Averts Potential Robbery
On Feb. 1, 2010, Messenger Hugo Esquivel and Driver Lizzette Palafox arrived
at Order Express #5 on the west side of Phoenix at approximately 9:45 a.m. As
Esquivel was getting out of the truck, he scanned the area and quickly noticed a
person wearing a ski mask emerging from between two parked vehicles. Acting
quickly, Esquivel retreated back into the truck just as the suspect pulled a weapon.
Palafox sounded the siren, called the police and quickly removed the truck from
the area. The suspect fled the scene.
Due to the crew’s observation skills and calm, quick reaction to a dangerous
situation, no shots were fired and no one was hurt. Good work, Lizzette
and Hugo!
Lizzette Palafox
4
Hugo Esquivel
The Right Strategy
The 2010 Brink’s U.S. Strategy Meeting, April 5-9 in Tucson, Ariz., focused, in many ways, on promises:
the promises we make to Brink’s, those the Company makes to us and those we make to each other.
The meeting’s theme, “Because we said we would,” underscores our commitment to one another and
our accountability for our jobs.
Larry Rodo, President – Brink’s U.S., and Executive Vice President – North America, kicked off the
meeting of Brink’s leaders with a rousing message about change, commitment and responsibility.
“We are accountable to the triple bottom line: to be the employer of choice, supplier of choice and
investment of choice,” says Rodo. “But it is much more than that: We are accountable to ourselves.”
After a short break, Ian Nunn, Vice President Finance – Operations, Brink’s U.S., reviewed the 2010
financial plan, followed by a presentation of the Strategic Pillars—People, Risk, Quality, Efficiency
and Growth—by Brink’s U.S. Leadership. Then Fred Lowstetter, Senior Director – Organizational
Development, and his team provided a comprehensive overview of the new regional structure
and the wealth of resources being provided to U.S. regions to support Brink’s branches.
On day two, guest speaker Andrew Levison discussed the mental maps that influence our behavior,
and breakout sessions delivered terrific information. In the Risk Management session Steven Meitin,
Senior Vice President – Risk Management, North America, outlined improved protection measures
for the field (see the new Brink’s truck on page 18 and read more about Meitin on page 7). The Dignity
and Respect session delivered a powerful message about the importance of treating Business Partners
with the highest regard.
Michael T. Dan, Chairman, President and CEO of The Brink’s Company, brought the audience to its
feet at an evening awards presentation also attended by Brink’s Executive Vice President and Chief
Operating Officer Ronald F. Rokosz. But the stars of the evening were Brink’s top performers,
and you can see them all on page 8 of this issue.
Larry Rodo succinctly summed up our responsibilities as Brink’s Business Partners: “We have to do
what we say we will do, not because keeping our promises comes easy, or because it is expedient
or because someone is watching. We do it because we said we would.”
Michael T. Dan
Business Partner Completes Marathon
Business Partner Daniel Lopez of Lancaster, Calif., proudly shows off his medals for participating
in and completing the 25th annual Los Angeles Marathon on Sunday, March 21, 2010. Lopez
completed the marathon with a time of 4:30:47 and placed 5,365 overall.
When asked about his marathon experience, Lopez says, “The hardest part was getting to the
starting line. It took me more than 10 minutes!”
The entire team is proud of Lopez's accomplishment. “This is a huge accomplishment,” says
Al Zabala, Branch Manager – Lancaster. “Way to go, Daniel. You are the difference.”
A messenger who has been with Brink’s for five years, Lopez also enjoys cycling to stay in shape.
Daniel Lopez
5
Summer 2010 | Brink’s Link
Brink’s Link proudly congratulates the recipients
of the first quarter 2010 Recognition Awards for
Branch Manager of the Quarter, Leadership and the
Brink’s STAR Award.
Brink’s Star Awards
April Hudak, Nashville, TN – Hudak took significant ownership in
an effort to provide FedEx/Fifth Third Bank with a highly specialized envelope deposit processing process. In addition to visiting the
customer location and the Memphis branch to gain an understanding of external expectations and internal operational needs, Hudak
helped establish procedural controls and coordinate the resources
necessary for this specialized work, resulting in a seamless transition and a happy
customer.
Branch Manager of the Quarter – AAA, AA AND A Branches
Peter Fontane, Baton Rouge, LA – Under Fontane’s leadership,
the Baton Rouge team took the historically struggling branch from
negative margins to double digits, reducing labor costs, worker’s
compensation, vehicle insurance expense and other key operating
measures in the process—all while overseeing a major building
renovation in the Baton Rouge market. Fontane is an expert at building relationships with Business Partners and developing the structure necessary for
smooth, efficient operations, a talent he also lent to the New Orleans office when he
assisted in running the branch location during a period of management transition at
that location.
Vilma Vani Fuller, Coppell, TX – Fuller leveraged her extensive
knowledge of Brink’s and Sarbanes-Oxley (SOX) regulations to
prepare the Dallas branch’s new Money Processing manager for
an upcoming audit and help guide the team through the process.
The audit went well and the branch received accolades from
the auditor for its preparedness.
Courtenay Broussard, Boston, MA – Broussard created
a training run as part of field training for new messengers.
Taking the initiative to develop the task from start to finish,
Broussard’s training run includes several ATMs and various
types of Brink’s CompuSafes. Broussard developed instructions to guide messengers, and he monitors their progress
with detailed documentation. In addition to boosting messenger confidence,
the training run has improved premise times, lowered error rates and
enhanced efficiency.
Jesus Sanchez, Los Angeles, CA – Managing a Leader Board
branch has its share of challenges, none more so than a significant loss of revenue. Sanchez led his team through the process
of rightsizing both Business Partners and trucks and instituting
cost-controls, building a stronger-than-ever team that believes in
itself and in the Company. As a result, the branch increased margin
and was ahead of plan for the first quarter 2010. During this same period, the branch
experienced no crashes, no injuries and only one loss that totaled $5.00.
Richard “Garrett” Lovern, Oklahoma City, OK – In the absence
of a branch manager and procedural controls, the New Orleans Coin
branch needed help. Commuting daily from Oklahoma City to lend a
hand to his fellow Business Partners, Richard established procedural
controls for the struggling branch and worked with all product lines
to cultivate cross-functional support and teamwork during the transition. His efforts led to a dramatic difference in branch operations and extraordinary
improvements in customer service.
Branch Manager of the Quarter – B, C and D Branches
Kent Smith, Huntsville, AL – Efficient. Organized. Professional.
These are the traits that helped Kent Smith lead the Huntsville team
through a series of major projects without losing momentum on their
remarkable margin improvement pace of 900 percent over 2009.
Under Kent’s leadership, the Huntsville team successfully planned
and executed a move to a new facility, growth in the form of 150 new
locations and the addition of a major bank to the Brink’s Virtual Vault network. The
team also maintained zero crashes and injuries in the first quarter of 2010. With a
dedicated focus on structure and training, the Huntsville team received profit sharing
for the first time in six years.
Mike Roberge, Lewiston, ME – When Brink’s was presented
with a request for proposal for CIT, ATM and Money Processing throughout the country, Roberge went above and beyond to
ensure exceptional service to the customer and to help the RFP
team review servicing requirements and pricing. A true asset to
the Brink’s organization, Roberge’s support helped position the
team favorably to retain an important and valuable piece of business.
Cathy Pannunzio, Youngstown, OH – Despite the loss of a
significant customer due to banking industry consolidation, the
Youngstown team, under Pannunzio’s guidance, not only overcame
the reduction in revenue but also gained new business to meet
the branch margin contribution and labor expense plan goals.
Pannunzio’s exceptional execution of daily habits, supervisor scorecards and proactive risk management resulted in an impressive zero incurred- or
developed-dollars due to crashes, injuries or losses. Cultivating an environment of
dignity and respect, Pannunzio’s branch structure and staffing efforts have directly
influenced turnover, improved retention and engaged Business Partners with a
well-received Retention, Recognition and Reward program—a program that has
since become the benchmark in the Great Lakes Region.
Robin Valley, Providence, RI – Valley was instrumental in
supporting the temporary transition of branch operations from
Providence to Boston after the March 2010 flood. Setting up
shop in the Boston branch conference room, Valley coordinated
the suspension of vendors into the Providence branch, handled
customer service issues and dispatched routes. A true
“Jill”-of-all-trades, Valley even drove a shuttle van to check
out routes and help Business Partners get to work.
Leadership Awards
Joseph Paolino, Providence, RI – When floodwaters invaded the
Providence branch earlier this year, Joe Paolino organized a truly
incredible feat: the seamless and seemingly effortless transfer of
vault operations to the Boston facility. With his trademark upbeat
attitude, Paolino stayed at a hotel near Boston where he could more
effectively manage any issues his team might encounter. For nearly
35 days, Paolino had complete control of the situation, smoothly running Providence
branch operations from the team’s temporary base in Massachusetts.
Celso Antunes, Boston, MA – At 8:00 in the evening, Antunes got
the call: The Providence branch was flooding and the team there
needed help. Without hesitation, he went to Providence that night
and drove a Brink’s truck back to the Boston branch. Working closely
with the branch manager of the Providence branch, Antunes was
instrumental in helping the displaced team set up operations in
their temporary home, supplying personnel and equipment to ensure uninterrupted service to Providence customers and helping the teams work together to
deliver exceptional service throughout the entire nearly 35-day experience.
6
profile
Steven Meitin
Breaking Down Silos, Building Relationships
Steven Meitin is no stranger to the
world of secure logistics. A 25-year
veteran of the industry, Meitin has
worked at a variety of functions, from
his first job at Wells Fargo Armored as
a cash logistics clerk to stints in coin,
ATM and branch operations, as well
as training.
By the time Meitin joined Brink’s, he had served as
a branch manager, a regional vice president and a
general manager. “When I joined Brink’s in 2005,
I brought with me an in-depth understanding of
almost every single function,” says Meitin. “This
unique perspective gave me an understanding of
how the functions interrelate and rely on each other.
That’s a perspective that drives my absolute belief
in tearing down silos and cultivating the interrelationships that drive our success.”
This is the philosophy that characterizes Meitin’s
role as Senior Vice President – Risk Management,
North America, a role created in February 2010 to
align Brink’s Fleet, Safety, Security and Facilities
functions. “All of these functions relate to risk, and
all are related to each other,” explains Meitin. “You
can’t change one without impacting other areas.”
Meitin also looks for opportunities to improve efficiency, a challenge that traditionally falls to operational functions. Meitin maintains that the concepts
of risk and efficiency are intricately intertwined.
“We design processes and procedures in Risk
Management that ultimately affect efficiency and
the quality of our service delivery,” he notes.
“For example, in today’s world, we can’t just build
facilities as we’ve always built them. We are reengineering the design of facilities and bringing in new
technologies that actually improve efficiency.”
Meitin is quick to point out that efficiency is not the
only goal. He considers the mark of success to be
continuous improvement, year over year, in three
key areas: the frequency of attacks, the frequency of
injuries and the value of dollars lost. “Our business
is inherently risky,” Meitin maintains. “Our role is to
continuously look for improvements in our policies,
procedures and the tools we provide to the field
to ensure continuing improvement in all areas,
especially when it comes to bringing our people
home safely every night.”
Under Meitin’s leadership, the new Risk Management structure is already driving advances. “We’re
not just talking and planning,” Meitin says. “We’re
actively doing things that have a tangible impact.”
Meitin cites as an example the new Brink’s armored
truck, a revolutionary vehicle that improves security
while, at the same time, enhances efficiency and
safety. “We looked at the vehicle from all perspectives,” says Meitin. “Operations helped identify key
opportunities for efficiency, we analyzed internal
reports and external statistics to learn how attacks
are most likely to happen and where we are most
vulnerable, and our safety experts identified areas
7
of greatest safety risk.” The new truck concept
was unveiled in April in Brooklyn to overwhelmingly
positive feedback. According to Raul Ruiz, Vice
President – Strategic Operations, the truck brought
the ‘wow’ factor: “As one Business Partner put it,
it was as though a Business Partner designed it.
Everything was thought of. We can’t wait to get more
of them.” [see related story on page 18]
Meitin states, "A key ingredient to success is involving our customers and Business Partners so we are
always adding value through the decision making
process."
The eldest of six siblings, Meitin was born in Montreal,
Quebec, and grew up in Canada, where he became
a Certified Forensic Psychophysiologist and earned
a Masters Certification in Sales and Marketing from
Université Laval, the first institution in North America
to offer higher education in French. Meitin has two
sons and, when he’s not spending time attending
to his Brink’s responsibilities, he likes to ride
motorcycles and photograph high-speed
sporting events.
“Our role is to continuously
look for improvements in
our policies, procedures
and the tools we provide
to the field to ensure
continuing improvement
in all areas.”
Summer 2010 | Brink’s Link
feature story
Operations and Money Processing Awards
Sales Awards 2009 – Circle of Excellence Awards
1st year
winners
Branch Manager
(AAA,AA,A)
Cash Logistics Branch
Manager of the Year
Rick Rolf
Detroit
David Minner
Indianapolis
Branch Manager
(B,C,D)
Leadership
Andy Sheppard Andre Branning
Ryan McVoy
Milwaukee
Coin Branch
Manager
of the Year
Julian Moreira
Oakland
Don Debord
Tomas Miranda
3rd year 4th year 6th year
winner
winner
winners
Bruce Fields
Louisville
Paul Randall
8th year
winner
Region of the Year
Pacific Region
Lou Pagnotto
Best Total Risk
Great Lakes Region
Bob Carlson
Rich Matranga
Ydia Tapia
Financial Institution
Salesperson of the
Year 2009
Retail Solutions
Salesperson of
the Year 2009
Shawn Kruger
Marty Hendrickson
tomas miranda
ydia tapia
Most number
of new accounts
Most number of
new accounts
Most revenue strategic
product sales
Account Executive
of the Year
Sales region of the year
8
Jack Rood
Southeast Region
brink’s cares
On Thursday, April
8, 2010, approximately 120 participants of the 2010 Brink’s U.S. Strategy Meeting traded
in their cell phones and laptops for paintbrushes and buckets to give the Arizona’s
Children Association gymnasium in Tucson a much-needed makeover. Through a
combination of teamwork, cooperation and enthusiasm, the volunteers (pictured
at right) —Business Partners from Sales, Operations, Human Resources, Legal
and members of the Executive Team, including Larry Rodo, President – Brink’s U.S.,
and Executive Vice President – North America—painted the 10,200-square-foot
building a desert rose color with rust accents in a matter of hours. “We worked in
teams of 10, each with an appointed leader, to paint the building in sections,” explains
Lenny Evansek, Brink’s Business Development Manager. “We had teams on the roof, teams
working on trim and teams on various quadrants of the building. As teams finished their
areas, they quickly joined teams that were still working on their sections.”
The effort proved more than a cosmetic boon to the Arizona’s Children Association, an
organization that offers foster care, adoption, behavioral health, prevention programs
and other child welfare services throughout the state. The volunteer paint job saved the
organization more than $20,000—money that instead will be used to help the children.
“The project was a lot of fun for all of us,” adds Evansek, “not only because we were
working together as a team, but also because we knew the work we were doing was
important. The spirit in which the Brink’s team worked together to accomplish so much
work in such little time exemplifies the servant leadership attitude that so many within
the Company demonstrate every day.”
-square-foot
inted the 10,200 ociation.
pa
rs
ne
rt
Pa
s
Brink's Busines r the Arizona's Children Ass
gymnasium fo
Doing the Right Things Right
On Sept. 22, 2009, a brutal attack took place in Fort Lauderdale as
two heavily armed suspects carrying AK-47 assault rifles rushed a
Brink’s crew during a routine stop. Crewmembers Leonardo Basulto
and Joseph Van Houdt are alive today because of quick action
and adherence to procedures and teamwork.
First, Basulto, the crew’s driver, strategically parked the Brink’s
vehicle so that it was not boxed in by other vehicles, allowing him to
observe the surrounding area without obstruction. When Van Houdt,
exited the vehicle, he closed the door behind him and assumed a
strategic guarding position. It was at this point the suspects, who
had been waiting in a blue van nearby, attacked the crew. One
of the suspects ordered Van Houdt to the ground, disarmed
him and fired a round into his leg. The suspect also fired at
least 11 rounds at the Brink’s vehicle, but was not able to
penetrate either the armor or the glass.
Meanwhile, the crewmembers, working to protect
each other, took immediate action, firing at least 20
rounds and causing the suspects to abort their attack
and flee the scene.
9
Summer 2010 | Brink’s Link
change management
Communicating Change
By Fred Lowstetter
Organizational change success is highly dependent on
two factors: follow through and communication. We
have to follow through on our commitments to change
and we have to communicate our changes—often
in ways we may not be used to. I am happy to report
that we are following through on our commitments
to change. For example, in the Path to 2015, we are
making a commitment to invest in and develop our
people. Our Training and Development department
already is forging ahead on this promise, rolling out
a new training strategy that you can read about in
Developing our people: Talent management and
training for success, a special supplement to this
issue of Brink’s Link.
Clear communication
Clearly communicating this and other important
changes is critical to ensure we, as a Company,
continue to move in the right direction. Recently,
Brink’s Leadership was presented with a comprehensive Brink’s Strategic Internal Communications
Plan, a first for Brink’s. As part of preparing the
plan, Edward Pittman, Senior Internal Communications
Specialist, interviewed Business Partners in nine
Brink’s branches throughout the United States.
One thing we discovered is that the old way of
distributing messages known as the “cascade
process”—where messages from Brink’s leadership are cascaded down to front line Business
Partners—is not effective most of the time.
takes into account these preferences and provides
for better, more relevant ways to get important
information to you quickly, and you’ll be seeing these
later this year.
will soon be distributing edited versions of the calls to
branch managers to be aired during branch meetings.
These audio summaries are just the start of new communications methods coming this year.
What information should be delivered?
During interviews for the Strategic Internal Communications Plan, Business Partners were very specific
about the information they want. This information
includes:
What we need you to do
Be an evangelist for Brink's. Share the good news
and positive experiences. Communicate what you
know, when you know it, to everyone around you.
And if you need information and you aren’t getting
it, ask your supervisor. You can also reach out
to U.S. Headquarters with your questions about
customers, processes, pilot projects and safety
and security issues by sending an e-mail to
askus@brinksinc.com. We will find the information
you need and send an answer straight to you. With
your help, we can break down information silos and
speed the transfer of information so everyone has
the knowledge they need to succeed.
• W
hat is going on with Brink’s, including the
current Company vision and related Company
performance, as well as goals for the current year.
• C
hanges that are being made, when they will
take place and how those changes affect job
responsibility and job security.
We are committed to getting this information to you,
as soon as it happens, through such communications
channels as Brink's LInk, Brink's World and the new
branch newsletter Above and Beyond. Look for it in
September in Brink's branches and regional offices.
Who should deliver the message?
Most of the time, the top two senders of information
should be:
• Immediate supervisors, to deliver messages
that directly impact Business Partners.
• P resident, to deliver messages about
important initiatives and the Brink’s vision.
How we communicate is critical
Brink’s leadership and Larry Rodo, President – Brink’s
Findings from the Change Management Best Practices
U.S., and Executive Vice President – North America,
Benchmarking Report (Prosci, 2007), a study that
deliver exactly that during every Brink’s Center Court
involved 288 companies from 51 countries, have
conference call. Unfortunately, because of the nature
important implications for the ways we exchange
of your jobs, many of you can’t listen to this call, so
information at Brink’s. Nearly 40 percent of study
we’re taking that
participants
information and
Share
all
the
information
you
can
with
your
preferred weekly
the audio
communications,
fellow Business Partners, your supervisors posting
in the Change
and most indicated
Management
and with everyone you supervise.
that such face-tosection on Brink’s
Communicate what you know, when
face communicaWorld. Just go to
tions as group and you know it, to everyone around you.
the Brink’s World
team meetings, preU.S. homepage and select the Change Management
sentations and one-on-one discussions were the most
tab in the top center of the page. Then select the
effective. Many participants also identified e-mail
“Recorded Events” link on the left side of the page to
and intranet websites (like Brink’s World) as effective
listen to Brink’s Center Court calls. Although not all
methods. Our new internal communications plan
Business Partners have regular Internet access, we
10
We want
to hear
from you
We want to know your ideas and success
stories from your branch or office. For
article ideas for Brink’s Link, e-mail
link@brinksinc.com. For Free Throws
questions about anything Brink’s-related
for Brink’s Center Court, or questions
about Change Management
communications, e-mail
uschangemanagement@brinksinc.com.
For questions to Company leadership,
suggestions on how we can do things
better or ideas for new products or
services, e-mail askus@brinksinc.com.
coaching corner
Think Outside the Zone
Greg Blalock has coached a lot of sports—and a lot of teams. While the athletic challenges of each may differ, Blalock says he sees an important life lesson common to all,
regardless of age, sport, or team or, perhaps, because of these differences: “On just
about any team, there are people of varying skills and athletic ability. It’s important to
understand these differences and help each player reach his or her full potential.”
1. P
ush Past the Comfort Zone. All team members, regardless of age or experience, should be encouraged to
push past their personal comfort zones. Says Blalock, “You will never learn or accomplish anything in life or
sport unless you exceed your comfort zone and are willing to bear the consequences.” That does not mean
that you accept failure; only that you acknowledge that failure is possible and make every effort to reduce it. He
tempers this approach with positive reinforcement and suggests focusing on what the player is doing correctly
while, at the same time, pointing out areas for improvement and pushing the envelope. “Even if things don’t
turn out the way they planned, they always learn something, and that’s valuable for their individual growth as
well as the team’s overall success.”
2.Create the Right Environment. Fear of failure is a common human reaction that can be crippling. According
to Blalock, “The challenge as a coach is creating the environment that not only allows people to push themselves but actually encourages them to.” The key factors in such an environment are trust and support, where
team members are empowered to try new things without the fear of punitive repercussions because they
mitigate the risks by training and strategy.
3. A
ll For One. Blalock also suggests a win-as-a-team approach, wherein successes and failures are not looked
at as a series of individual contributions but as a holistic team effort. “When you look at the team as a whole,
people focus less on themselves and more on the big picture.” This, he maintains, gives people the power to
stretch. “Team members know that, even when they’re on a ledge, there’s an airbag below them to break
their fall.”
Submit your coaching tips to
link@brinksinc.com
Greg Blalock is a Customer Solutions Manager, a part of the new Product Development and Innovation
group. He has coached his two children, ages nine and 12, and their teammates in a variety of sports
including baseball, softball, soccer, lacrosse, basketball and volleyball.
center court
March 4, 2010 Call
supplier relationships.
April 26, 2010 Call
Chris Cage, Vice President and General Counsel – Brink’s
U.S., introduced the Brink’s Legal team. During the Scoreboard section, Cage pointed out that higher fuel costs this
year were offset by our fuel surcharge program, currency
and coin volumes are down from prior year levels, adverse
weather conditions impacted February Money Processing and CIT volumes and operating labor performance is
meeting targets. Cage also noted that cost management
initiatives are continuing to work. We continue to become
more proficient with our procurement process and our
In the Main Event, Cage said the Legal team’s goal is to simultaneously protect
the Company from legal risks while facilitating growth. The team deals with
litigation, contracts and marketing material, among other responsibilities, to
protect the Company. The Legal department serves both internal and external
customers. However, the team cannot give legal advice on personal issues.
Instead, Business Partners should contact the Employee Assistance
Program. Cage mentioned that vehicle crashes cause more
litigation than anything else, and emphasized the necessity of driving safely to protect Brink’s and our Business
Partners.
Larry Rodo concluded the call by underscoring the
Legal team’s role in helping the Company grow.
Looking at business through a legal filter helps
ensure Business Partners are doing what is in the
best interest of the Company.
Geoff Gerks, Senior Vice President – Human Resources,
Brink’s U.S., introduced the HR team, the HR philosophy
and his department’s 2010 strategic initiatives. During
the Scoreboard section, Gerks mentioned that key
regional support position staffing is proceeding well, as
is staffing of positions in Product Development and Innovation and Product Management. He also introduced the
Boise branch, which provides Money Processing services
to U.S. Bank. Gerks also discussed the success of the
2010 rate increase plan. Gerks talked about CompuSafe
growth and the challenges of downward price pressures. He concluded by reinforcing our commitment to our 2010 revenue objectives.
In the Main Event, Gerks introduced members of the U.S. Headquarters-based
HR team and the regional Human Resource Directors (HRDs) who support U.S.
regions. He emphasized the Training and Development team’s dedication to
providing first-rate training and career development to Business Partners and
pointed out we all have a part in creating a positive working environment, in
creating branch success and in serving customers like no one else can. Critical
2010 HR initiatives include, among others, 132 consolidation; updated recruiting,
staffing and onboarding processes; such Training and Development programs
as Brink’s University and the Branch Manager Program; and the PeopleSoft
upgrade. Gerks emphasized his personal commitment to providing a positive
environment for everyone.
Larry Rodo said Brink’s U.S. is focusing on the right things and moving in the
right direction. He concluded the call by thanking Business Partners for the work
they are doing to support our Company goals.
11
Summer 2010 | Brink’s Link
branch spotlight
DARK
WATER
When floodwaters
invaded Providence,
two Brink’s branches
rose to the occasion
On May 30, 2010, more than 20 inches of rain fell in 24 hours. At 4:30
p.m. Providence PM Operations Supervisor Joseph J. Paolino called
the Providence CIT branch with bad news: There was water in the
branch. Behind the building, a river had jumped its banks, and floodwaters were creeping in under the bay doors and through expansion
grooves in the concrete floors. Within the hour there were two to
three inches covering the floor. Branch leadership had a decision
to make, and they made it quickly. Business Partners immediately
started loading up the trucks, with water pouring in faster and faster
as the minutes passed. They gauged the water level by how far the
truck tires were submerged, and everyone knew time wasn’t on their
side: If the truck exhausts went under, they weren’t going to be able
to get them out.
Thank you
Boston Te
am
12
WRAP IT UP
As soon as the decision was made to move out, everyone sprung into action: APP
Mike McDermott moved the CAPs machine up high; they printed paperwork for the
next day; unplugged the servers; vault personnel grabbed radios and keys along with
the liability; and the coin room was cleaned out. Everybody did exactly what they
needed to do, without being told what to do. The vault was at the top of the list. “Even
with the water pouring in, we balanced the currency, coin, gold and silver,” says Paolino. “We were also packing up the firearms, customer keys, phones and everything
else our messengers would need.”
urgency,” says Antunes. “The enthusiasm and the attitude everyone displayed was
amazing.”
But Providence needed somewhere to go, and around 8:00 p.m. Boston CIT Branch
Manager Celso Antunes’ phone rang. “Providence was underwater,” said Antunes,
who lives close to the
Providence branch, “so
we decided to bring
everything to Boston.”
Antunes got in his
car and headed for
Providence and called
Boston Route Supervisor
Courtney Broussard,
who immediately left to
join him.
A SHINING EXAMPLE
For the next five weeks, from March 30 through May 8, the Providence and Boston
branches worked side by
side out of the same building, sharing the vaults, the
truck bay and everything
else. “It’s not easy for two
branches to work together
in the same building,” says
Solomito. “Celso and his
people made it easy. They
helped us from the first
night we arrived to the last
night we were there. We
can’t thank them enough.
It couldn’t have gone any better.” During that time Turret Guard Lou Marinelli kept
watch over the Providence branch daily, sometimes more than 12 hours a day.
The first runs to Providence customers began just a few hours later. The Providence
team worked with Boston’s Operations Manager Christos Kalavantis to reorganize
the Providence routes and normalize the runs to minimize, as much as possible, the
time the Providence crews would be in the trucks. There was no service interruption,
and Brink’s Providence fulfilled all of its customer obligations, braving the elements to
make the pickups and deliveries like no one else.
“When the sandbags weren’t working, and the
water was coming in, we knew we had a real
problem,” says Providence PM Operations
Supervisor Joseph J. Paolino. “That’s when
we put the game plan into action, and it
worked flawlessly.”
They arrived just in
time. “We had bins, floating, that we were filling with paperwork and currency,” says
Night Cashier Kris Solomito. The situation was worsening minute by minute as the
floodwaters rose, and the last time the bay doors opened a waist-level wall of water
rushed in.
ON THE MOVE
By 9:30 p.m. the trucks were loaded and ready to go. Behind the wheel were Celso
Antunes, Courtney Broussard, Providence’s AM Operations Supervisor Christopher
Hatch, Joseph J. Paolino, Kris Solomito, Mike McDermott, CDL Driver Ken Thurman and Messenger Mike Georgio. With a police escort, they set out in a convoy to
Boston.
“Servant leadership was on display for nearly 35 days in Boston after the flood
devastated the Providence branch,” says Wiedeman. “115 servant leaders put their
fellow Business Partners and their organization before themselves.” The Providence
and Boston branches are fine examples of the type of joint effort it takes to
succeed, and their exemplary teamwork is evidence of the high caliber of Brink’s
Business Partners.
At the same time, the Boston branch cleared half of its truck bay and quickly moved
liability from one of its two vaults, opening up a vault for everything on the way from
Providence. “We had to make a lot of room,” says Boston’s Chief Cashier Monique
Whitney, “and we had to do it fast.” The trucks arrived at the Boston branch around
11:30 p.m. and the loading in process began. While David Wiedeman, Regional Vice
President for the Northeast Region, installed Providence’s servers and worked with
the Brink’s Technical Assistance Center to get them up and running, Boston Business
Partners swapped out wet boxes of coin with their inventory so Providence could
deliver dry coin the following morning. They finished at 3:00 a.m., and by that time
shuttle vans to ferry Providence Business Partners to Boston were in the works.
“Even at three in the morning, after
a full day, everyone had a sense of
ABOVE AND BEYOND
Other Providence Business Partners Other Boston Business Partners
Robin Valley - set up and organized
admin, as well as assisted with CS calls
Scharett Barbour - vault cashier
Fred Morentson - coin operations
John Reinold - vault cashier
John Bridgers - vault cashier
Alvan Jobert- turret guard
Stacey Quinn - ATM Point Person
Thank y
ou
Provide
nce Tea
m
13
Summer 2010 | Brink’s Link
products and services
A New Era of Brink’s CompuSafe®
Customers spoke. We listened.
The new Galileo CompuSafe®, introduced in April, features what no other armored
carrier offers—a three-compartment design that includes a large storage compartment at the bottom of the safe and an optional side compartment. “With
three compartments, store managers no longer have to use a second safe or
share a compartment with cashiers, giving their staff access to secure items,”
says Paul Blachowicz, CompuSafe® product strategy director. “The solution is
more convenient and takes up less space, which is very compelling to retailers.”
When you listen to your customers, you learn a lot. Over
the past few years, quick-service restaurant (QSR) owners
told Brink’s they needed a CompuSafe® that had three
compartments: One for the cash cassettes, one for cashiers
and a third where managers could store change funds,
payroll checks and other items off limits to the rest of
the staff.
What’s more, the safe compartments are modular, which means store managers can choose how the compartments will be used and the appropriate security
level for each. Whether a retailer wants to use the bottom compartment to secure
deposits and other store items or designates it for cashiers, the safe is easily
configured to meet each store’s unique needs.
The modular design is more than a customer convenience; it’s also an important
aspect of Brink’s CompuSafe strategy. “The modularity gives us greater flexibility
to meet customer needs with a single safe type that can be customized to their
specifications,” says Blachowicz. “It’s a rebirth of the smart safe and the concept
upon which new safes will be built.”
The Galileo also features dual high-speed note acceptors or optional bulk note
feeders that accommodate up to 30 bills at a time.
“There’s a story to be told with Galileo,” adds Blachowicz. “It gives us the
opportunity to be more consultative in our approach and to better deliver on
what our customers say.”
Way to go Galileo!
The newest CompuSafe is a finalist
in the CSP Retailers Choice Best New
Products Contest!
Two-compartment
Galileo
Three-compartment
Galileo
ties were expanded to Senior Vice President, and he
managed the eastern half of the country. Since that
time Bill has served as Senior Vice President of Cash
Logistics, Senior Vice President of Special Projects, and
Vice President of Fleet, Procurement and Document
Destruction.
“The letter ‘P’ perfectly describes Bill,” says Dennis
Casteel, Director of Firearms. “He is passionate, personable, always professional and has great presence.
He exhibited these traits throughout his Brink’s career.”
He Raised the Bar
Bill Hodnett recently retired as Vice President after
a distinguished 23-year career with Brink’s and a
respectable role in the logistics industry. Bill joined
the Company in 1987 as Corporate Vice President −
Eastern Region, a position that had him overseeing
the eastern third of the U.S. In 1996, his responsibili-
Andy Havener, Vice President – Safety and Fleet,
agrees: “Bill's leadership and personal core values
made him a perfect fit at Brink's. His love of our Company resonated with every task he performed; and we
will continue to benefit from the legacy of his work and
service to us.”
Hodnett’s contributions are too numerous to catalogue,
but include the following:
• He negotiated the use of different materials in
truck construction, and today Brink's pays less for
trucks now than just a few years ago.
14
• Retooled truck construction enables Business
Partners to stand in the back of the truck, making
it easier to move liability in and out.
• Hodnett contributed to branch security dynamics
with his intuitive understanding of branch security
structure, construction and finance.
• He was a pioneer in establishing the Money
Processing business, a shaper of the Document
Destruction unit and a key supporter of Basic Blue
training.
“We thank Bill for the great contributions he has made
to this organization,” says Larry Rodo, President –
Brink’s U.S. and Executive Vice President – North
America. “We must always remember to honor the
past as we look toward the future. Bill Hodnett has
been instrumental in laying the foundation for a brighter
future for this Company.”
brink’s news
BRINK’S BOISE: MAKING IT HAPPEN
The Brink’s branch in Boise, Idaho, is not only the newest branch in the Brink’s U.S. network, it is also the most unusual.
Created to service financial institution partner U.S.
Bank, the Boise branch is the first-ever Brink’s facility
to offer only Money Processing as a stand-alone
service in a marketplace. “U.S. Bank identified a
need, and we built a facility to meet that need,” says
Tevon Taylor, Brink’s General Manager – Southwest
and Pacific Region. “We’re running completely
independently in Boise. We have no transportation,
no ATM and no CompuSafe.”
Taylor attributes the branch's success to the entrepreneurial, make-it-happen spirit of the team’s nine
Business Partners: “Out here, there are no Brink’s
resources close by to help us, so we rely on each other
to make things happen.” As an example, with no onsite
training facility, the team traveled to Phoenix for two
weeks of intensive training prior to the launch date,
which was originally slated for Feb. 1. The building
contractors weren’t ready on time, however, putting the
team on stand-by for branch opening. “Once we had a
firm date, the team jumped into action, quickly readying
the branch for service and executing the process flawlessly,” says Taylor. “Our customer is very pleased.”
The Brink’s Boise branch comprises an all-local team,
including Branch Manager Stephenie Hyer, hired in
December 2009 from the banking industry. “Our team
of Business Partners is exceptionally bright and skilled,”
says Taylor. “To keep startup expenses in check, we
wanted primarily to hire part-time Business Partners
interested in growing with the Company, and we were
fortunate to find people with the talent and motivation
for success right here in Boise.”
Going forward, the branch is well positioned for growth.
“We will begin promoting our services this summer, but
companies already have found out that we’re here and
want to give us the opportunity to earn their business,”
adds Taylor. “I have no doubt that we will continue to
grow profitably. If there’s ever been a team to make it
happen, the Boise team is it.”
Two-Day Triumph
The new Brink’s Annapolis Junction branch is open
for business after an amazing two-day endeavor
by the Brink’s D.C. team. With an excellent plan,
universal commitment, solid execution and selfless
effort, the team successfully completed the 25-mile
branch move from an older building in Washington,
D.C., to a state-of-the-art future in Annapolis
Junction, Md.
On the morning of Friday, June 4, the runs were
dispatched out of Washington, D.C. One-on-one
communication with every team member ensured
everyone received a consistent message, and all
crews were given a FAQ sheet to clarify the day’s
instructions. By early afternoon, the first of two
major Money Processing treasury moves began
with a convoy of support: Maryland State Police
and the Howard County Police Department accompanied our trucks all the way from D.C. to the front
door of the new building.
By 3:30 p.m., the first runs arrived at Annapolis
Junction, and the final treasury transfer was
completed by 11:00 p.m. After completing check in,
crews were given a personal tour and debriefed on
the new building’s security policies and procedures
before being treated to pizza and drinks in their new
break room. Afterward, a shuttle bus took everyone
back to their cars at the D.C. facility. “The smiles,
high fives and hugs were in no short supply,” says
Danny J. Pack Jr., CIT Branch Manager. “The looks
on their faces were worth a million dollars!”
PM Operations Manager Bryan Burk met the
challenge, balancing a new vault in iTrack on four
laptops with wireless cards, working through the
VPN. “His team worked through the night to make
it happen by Saturday morning,” says Pack. “They
hit a grand slam.” And the team led by Adam
Kilgore, Brink’s U.S. Director IT Operations, worked
tirelessly to provide additional IT support. “I’m so
proud of my team, it’s beyond words,” says Linette
Cruz, Money Processing Branch Manager. “They
do an amazing job every day, and they really outdid
themselves during this move.”
Strategic Operations. Pack is quick to acknowledge
the members of the Regional Wheel of Support
and U.S. Headquarters: “I cannot thank everyone
enough for their exhaustive efforts in making this
huge task a success. It’s a true display of the
Brink’s commitment to our customers and, most
importantly, to each other.”
One of our customers said it best: “Your very
successful transition to the new facility in Annapolis
was seamless, really going ‘unnoticed’ to your
SunTrust clients,” says Steve Ricca, Service
Management and Governance, SunTrust Banks,
Inc.“Thanks again and keep up the great work!”
Saturday opening and dispatch were supported by
Strategic Branch Regional Security Manager Pat
Natalie; Sal Colello, Regional Security Manager,
Central Region; and Raul Ruiz, Vice President –
15
Summer 2010 | Brink’s Link
world spotlight
OLYMPIC EFFORT
Vancouver 2010: The World was Watching
All eyes were on Vancouver, Canada, this past winter
as athletes from around the world skied, slid and skated their way into Olympic history. Behind the scenes,
Brink’s Canada employees contributed to the glory of the
XXI Winter Olympic Games in a less visible but no less
medal-worthy way of their own.
percent, so we were given time limitations,” says Dosanjh. “We had to be in and out
of downtown by 12:00 p.m. every day.” So the team began planning in October 2009,
meeting with the Vancouver Olympic Committee, the City of Vancouver and others to
develop a plan of action that would accommodate both the customers’ needs and the
City of Vancouver restrictions. According to Dosanjh, “We were fortunate. Our customers were very understanding, and some even opened earlier than usual for us.”
Using three trucks instead of the one typically needed to service customers in the
downtown core, Brink’s Canada faced other obstacles, too. “In some cases, our
Brink’s Canada and Brink’s Global Services serviced the Royal Canadian Mint Pavil- teams had to walk farther, park in locations that were less than ideal and some mesion, easily the busiest pavilion in downtown Vancouver, where people stood in line sengers were dropped off while the truck circled around, through the crowds, back to
the pick-up point,” says Rudy Hernadi, Branch Manfor hours to touch the gold, silver and bronze medals
ager - Vancouver. To address these challenges, extra
on display and to see the Mint’s world-renowned
In
addition
to
supporting
the
guards were put on service runs to the downtown
Million Dollar Coin and special Olympic Gold Loonie
Royal Canadian Mint Pavilion,
core and crews pulled together, working tightly as a
(dollar). Brink’s Canada was also responsible for daily
team and relying on each other to get the job done.
Brink’s Canada stayed on top of
service to circulate the Mint’s special-edition Olympic
coins—quarters depicting various winter sports and dis- its game, servicing customers in
“It all went off without a hitch,” adds Hernadi. “But
tributed in conjunction with the Olympic event schedule.
we didn’t do it on our own. A lot of credit goes to BGS
the busy downtown core under
and the local branches in Kelowna, Victoria, Langley
“The Pavilion was a great success during the Games,”
truly extraordinary conditions.
and Toronto. Everyone worked together to make this
said Sony Dosanjh, Operations Supervisor - Vancouver.
a success.”
“Our employees were excited to be part of this
tremendous opportunity and volunteered their time to pass out flyers and promote
the Pavilion.”
In addition to supporting the Royal Canadian Mint Pavilion, Brink’s Canada stayed on top
of its game, servicing customers in the busy downtown core under truly extraordinary
conditions. To enter the restricted venue area, Brink’s employees were required to pass
background checks and were issued accreditation passes with photo identification
that they had to present for access at various points throughout the city. Brink’s also
was required to register each truck for a daily schedule that would dictate arrival
times, truck information and crewmember specifics. The Brink’s facility underwent
a security check as well, and crews had to present a report card at venue area
checkpoints as proof the facility had been approved.
Most challenging, however, were the traffic restrictions and security requirements
in the Vancouver downtown core where customers expected service-as-usual from
their Brink’s teams. “The City wanted to reduce traffic in the downtown core by 30
From left to right: Craig Mclean, Catalina Macalalad, Justin Matte, Praneet Sandhu, Sony Dosanjh,
Darin Reid, Gladys England, Ray Kingsbury, Rudy Hernadi, Ranjit Thind, Sonja Urbancic
16
people in progress
anniversaries
The high number of People In Progress this quarter is proof positive that Brink’s hires only the best and brightest in
the business. Here are a few of the changes that took place most recently. For a full list of 2Q People in Progress,
please visit http://us-world.gblapps.brinksgbl.com/Departments/MarComm/LinksDocs/PeopleinProgress.doc.
50 Years
Elizabeth Patrick
Dayton
Central Region
40 Years Troy Christensen is the new Regional Controller – Central
Region. Troy joined Brink’s as Manager – Financial Reporting
in the Richmond office in August 2007. Previously he worked
as International Finance Manager with the Seaboard
Corporation in Kansas City. Troy is a CPA and earned his
B.S. in Accounting from the University of Colorado Denver.
Troy is based in St. Louis in the Central Region office.
Karen Ehlermann joins Brink’s as Human Resources
Director for the Central Region. Karen arrives at Brink’s
from Express Scripts where she served as Director
of Human Resources. She is based in the Central
Region office.
Great Lakes Region
Bruce Fields has been promoted to the position of Branch
Manager for the Columbus, Ohio, CIT branch. Bruce started
his career with Brink’s in June 2007 as Branch Manager in
Charleston, West Virginia, before being promoted to Branch
Manager in Louisville, Kentucky. Bruce served eight years in
the United States Air Force.
Donald Grey has accepted the position of Process
Improvement Manager for the Great Lakes Region. Don
has been with Brink’s for 2 1/2 years working as a driver,
messenger, cashier and most recently, as ATM point
person in Indianapolis. He is based in the Great Lakes
Region office.
Northeast Region
Jeff Hill has been promoted to District Manager for the
Northeast Region. Jeff started with Brink’s in May 2003
as a supervisor for the Oakland Branch. After two years he
was promoted to Branch Manager in San Jose, and later
promoted to Branch Manager in San Fernando Valley. Jeff
has made significant contributions to the branches and their
sustained success.
Pacific Region
Dan Mattos is the new Branch Manager for the San Jose
Branch. Dan started with Brink’s in 1994 at the San Luis
Obispo Branch, and served in various positions including
vaulting, trucking and administration. He was promoted to
Operations Manager in San Jose and Branch Manager in
San Luis Obispo. Dan also is a certified firearms instructor.
Peter Webster is the new Human Resources Director
for the Pacific Region. Peter served our country in the U.S.
Army for 24 years and retired as a Major. He comes to us
from HMS Host where he was Senior Regional HR Manager.
He is based in the Pacific Region office.
Southeast Region
Tennille Jackson has been named Branch Manager of
Atlanta CIT. Tennille started with Brink’s in 2002, originally
working in administration/billing at the San Jose, California,
branch. In 2004, she was promoted to Branch Supervisor
at that branch. Subsequently she was promoted to Branch
Manager of the Modesto, California, branch, and later to the
role of Branch Manager - San Jose, California.
the Charleston, W. Va., CIT branch. Nick started his career
with Brink’s in July 2008 as a driver and progressed to a
messenger in South Bend, Ind. He then became Manager
of Operations for the Indianapolis Coin branch.
Southwest Region
Rudy Bustos moves into the position of Process Improvement
Manager. Rudy started with Brink’s in 1991 as a driver and
has held various positions since then, including messenger,
route supervisor, operations manager, assistant branch
manager and branch manager. Most recently, he served as
Project Manager for the iTrack team at U.S. Headquarters.
Rudy is based in the Southwest Region office.
Bill Gadwood is the new Branch Manager for the Dallas
CIT branch. During the past two years, Bill has been U.S.
Logistics Manager for a large manufacturing company.
Prior to that, he was with Brink’s for 10 years where he
spent three years in quality assurance and seven years
in product operations.
U.S. Headquarters
Darren Langton joins Brink’s U.S. as Senior Director for the
CIT/ATM line of business. Darren comes to us after 13 years
with Loomis Armored where he most recently served as
Vice President of Operations overseeing CIT/ATM, cash
management, fleet operations and customer service. Darren
will be based at U.S. Headquarters.
Brian Taylor is a new Customer Advocacy Manager. Brian
will be leading the Shared Services and Retail Teams. Brian
started his career with Brink’s four years ago as branch
manager for the Altoona CIT branch, and most recently
served as branch manager for the Richmond CIT branch
where he won the Branch Manager of the Quarter Award
for AAA, AA and A branches.
U.S. Sales
Julie Brown has joined Brink’s as Regional Sales Director
for the Northeast Region. Before arriving at Brink’s, Julie
worked at PHH Mortgage Corporation, where she was
responsible for training internal and external salespeople
and managing sales accounts. Julie will be based in the
Northeast Region office in Philadelphia, Pennsylvania.
John Klingseisen is a new Strategic Account Manager –
Financial Institutions. Prior to joining Brink’s, John worked
as the director of software sales for Giesecke & Devrient,
a pioneering innovator in banknote and banknote paper
production and processing. John previously worked for
Brink’s from 1992–2000, when Brink’s owned SFB Solutions, a subsidiary of Brink’s dedicated to development and
implementation of cash management software. John will be
based in Dallas.
Randy Drlich
Harrel Harris
Paul Huff
Jeffery Magierski
Alfred Ratjen
Hammond
Chicago
Cincinnati
Chicago
Eureka
35 Years Robert Peacock
30 Years Raleigh
Diane Hubbard
Richard Schorsch
Karen Schwierjohn
GS/Chicago
Cincinatti
Central Region
25 Years John Beal
Dallas
John Ferrugio
Brooklyn
James Henkle
Charlotte
Wayne Johnson
GS/NY 580
Jennifer Kohus
Cincinnati
David LewisYoungstown
Alvaro Mendoza
GS/Miami
Gino Millin
Massilon
Benjamin Rodrin
San Diego Coin
Rudolph Thompson
Houston
20 Years Marguerite Bathold
Brooklyn
Victor Batres
Oakland Coin
William Boleski
Chicago
Audrey Collins
Raleigh Coin
Raul Gonzalez
Seattle
Robert Gregory
Tulsa
Jeffrey McCarthy
Boston
Joseph Mischel
Las Vegas
Martha OviedoU.S. Headquarters
David Paiz
Los Angeles Coin
Leslie PopieluchU.S. Headquarters
Michael Reichert
Cleveland
Miguel Reyes
San Juan
Jerry Rumph
Atlanta
Melvin Scott
Roanoke
Lorenzo Smith
Jacksonville
Mark StegmanKansas City
Michael Wade
Brooklyn
Jenkins White
Oakland
Tracy Young
Central Region
in memorium
Laverne Barbato
a 46-year Brink’s veteran, died March 14, 2010, after
battling illness.
Richard Niekamp
83, passed away on October 13, 2009. Niekamp
retired from Brink’s in 2007 after 50 years of service.
Nick Johns moves into the position of Branch Manager for
17
Summer 2010 | Brink’s Link
WORK Safe
Three Quarters, One Great Truck
Imagine an armored
truck so advanced, so
state-of-the-art, so futuristic, it’s
like something you’d see in an episode of
Star Trek. For Business Partners in Brooklyn, this future became
reality as Steve Meitin, Senior Vice President of Risk Management – North America; Andy Havener, Vice President – Safety
and Fleet; and Raul Ruiz, Vice President – Strategic Operations, unveiled the new D-Series truck at an Open House at the
branch in April. The result of cross-functional collaboration, the
truck features elements straight out of a sci-fi movie, prompting
Business Partners to dub it “The Enterprise.”
The roomier interior also allows for a shared crew member area where
drivers and messengers are no longer separated and can work together to
communicate and protect each other when necessary. Behind the crew member
quarters, separated by a sliding pocket door, is the safe area, that features a
liability pass-through, or “breadbox”, into which messengers can put coin and cash
before passing it through to the safe. The third section is the coin area, separated
by a movable partition wall that provides an additional layer of security. Here,
messengers can easily load bulk coin through wide double cargo doors at the
back of the truck.
Safety and Security
The D-Series truck is so named because of its signature drum, a floor-to-ceiling
cylinder-shaped mantrap designed to prevent criminals from rushing the truck.
Big enough for one person at a time, the drum uses biometrics to authenticate
Business Partners before letting them into the truck. The drum then spins around
to allow entry into the truck while sealing access curbside.
Ergonomic Design
Built on a low-profile chassis, the D-Series truck is also taller, making it big enough
for most Business Partners to stand upright inside the truck. With so much space,
crewmembers will suffer less knee pain from crouching and have ample room to
employ proper lift techniques to prevent back strain. The truck uses air suspension
for a smoother, more comfortable ride and less vibration, and it is built with superior insulation that makes the truck quieter and helps control interior temperature.
Creature comforts include an AM/FM radio, a messenger work table, coat and key
hooks and drink holders.
In addition to anti-lock brakes
and computerized antirollover technology, the truck
is equipped with keyless fob
access, a seatbelt ‘hounder’
system that reminds crewmembers to buckle up, and an
optical device that senses the
lines on the road, emitting an
audible alarm to keep drivers
from drifting across lanes. A
camera system helps crews
monitor their surroundings
and a back-up sensor warns
drivers of obstacles they may
not be able to see.
“We’re proud of this new truck,” says Havener. “It not only enhances security, it
also enhances efficiency and crewmember comfort so we can protect valuables
better, protect our people better and protect our bottom line.”
Brooklyn Business Partners Anthony “Tony” Apria and Eddie Conde were selected
as the first crew in the United States to drive the D-Series truck. “The crew did
a beautiful job,” says Havener. “Eddie and Tony quickly developed a rhythm and
cadence, mastering the truck’s features in a matter of hours. I think it speaks well
of both the crew and the truck that they learned it so easily.”
When asked what they liked best about the truck, crewmembers said they “loved
being able to speak with each other inside the truck without screaming” and
“standing up without hunching over.” They also like the smooth ride and “not having to fumble with keys”. Adds Havener, “The crew was so proud of the new truck,
they want a trash can installed so they can keep it clean!”
Brooklyn Business Partners Anthony “Tony” Apria and Eddie Conde
enjoy the shared crewmember area on board the Enterprise.
18
did you know ...
K aribu
If you have the requisite language skills
and are interested in an opportunity
to further your Brink’s career in some
of the most exciting business environments around the world, contact Richard
Shurtleff, Senior Vice President, Brink’s
Developing Markets Region by e-mail at
richard.shurtleff@brinksinc.com.
One year:
Mar. 31, 2009 Mar. 31, 2010
Ing International Value Fund I
0.96
46.40
New Horizons Fund
9.54
64.05
Small-Cap Funds
7.77
61.72
Equity Index Trust Fund
5.35
49.80
Blue Chip Growth Fund
4.30
49.94
Equity Income Fund
6.53
58.10
Spectrum Income Fund
2.83
25.66
Stable Value Fund
0.96
3.96
Lord-Abbett Mid-Cap Value Fund I
7.35
55.47
Mid-Cap Growth Fund
8.36
59.41
Vanguard Total Bond
(New Fund Offered)
1.69
7.35
Retirement Income Fund
3.21
29.97
Retirement 2005 Fund
3.64
34.54
Retirement 2010 Fund
3.94
39.46
Have a Requisite
Language Skill?
Retirement 2015 Fund
4.22
44.19
Retirement 2020 Fund
4.45
48.45
Retirement 2025 Fund
4.62
51.96
Contact Richard Shurtleff,
Senior Vice President Brink’s
Developing Markets Region, at
richard.shurtleff@brinksinc.com.
Retirement 2030 Fund
4.83
54.48
Retirement 2035 Fund
4.88
56.05
Retirement 2040 Fund
4.95
56.25
Retirement 2045 Fund
4.95
56.15
Retirement 2050 Fund
4.95
56.13
Retirement 2055 Fund
4.89
56.22
Welcome
Brink’s Developing Markets Region is
actively seeking Business Partners with
diverse foreign-language proficiencies. The
goal: to identify Business Partners with
Brink’s experience who can help grow the
Company in developing markets. Modern
Standard Arabic speakers are needed for
potential assignments in North Africa, the
Middle East and, potentially, some Commonwealth of Independent States (CIS).
Turkish speakers could help support the
growth of Brink’s Turkey. North and West
Africa has a need for French speakers.
Such CIS locations as Kazakhstan would
be opportunities for Brink’s Business
Partners who speak Russian.
3 Month Outlook:
Jan. 1, 2010 Mar. 31, 2010
Average Annual Returns
for T. Rowe Price
Hoşgeldin
The Language
of Brink’s
401( k ) at a glance
‫بيحرت‬
Welkom
Dependent
Verification
Process
To help keep insurance costs down for Business
Partners and the Company, we recently completed
the healthcare Dependent Verification Process. Now
that this activity is complete, it is important to communicate the ongoing process for adding dependents
to your Company insurance. Most of the time, Brink’s
Business Partners add people to their insurance
T. Rowe Price Retirement
Date Funds:
plan during annual enrollment or when they join the
Company. However, there are other occasions that
may fall outside of the annual enrollment period—the
birth of a child and marriage are two examples we
refer to as life events. When a life event occurs, you
have 31 days from the date of the event to advise the
Company and complete the necessary documents
to add dependents to the program. If you do not turn
in the required information during the 31-day period,
you will not be able to add your dependents to the
Company insurance plan until the next annual enrollment period. This is an IRS regulation and, by law, we
have to comply.
19
At Brink’s, we want to make sure all Business Partners
and their families have the insurance coverage they
need. If you have questions about adding a family
member to your insurance or about any of the health
or retirement plans, please contact the Brink’s Benefit
Service Center at 800-248-3424, option 4.
Have Questions?
800-248-3424, option 4
Summer 2010 | Brink’s Link
hr news
SCHOLARSHIP WINNERS
Brink’s is proud to announce this year’s scholarship recipients
The
1
2
Michael Addeo is the son
of Charles and Angela
Addeo of Philadelphia,
Penn. Michael will study
at Gloucester County
College in Sewell, N.J.
Lauren Addeo is the
daughter of Charles
and Angela Addeo of
Philadelphia, Penn.
Lauren will study
at Rowan University in
Glassboro, N.J.
Camila Cabrera is the
daughter of Carlos
Cabrera of Tampa,
Fla. Camila will study
Microbiology at the
University of South
Florida.
Katherine Coles is the
daughter of Janice and
Simon Grimmett of
Coppell, Texas. She will
study Nursing at Texas
Woman’s University
in Denton.
William Foreman is the
son of Michael and Faye
Foreman of Miami, FLA.
William will study Physics
at State University of
New York at Stony Brook.
Angie Garcia is the
daughter of George Garcia and Denita Custodio
of Garden Grove, Calif.
She will study Criminal
Justice at Chapman University in Orange, Calif.
Justin Halferty is the
son of Jane Halferty of
Coppell, Texas. Justin
will study Marketing
at Dallas Baptist
University.
Kristin Lambert is the
daughter of Charles
Lambert of Garden
Grove, Calif. She will
study Psychology at the
University of California:
Los Angeles.
James Lechman is the
son of Jamie Lechman
of Louisville, Ky. He will
study Psychology at the
University of Louisville.
Joanna Mantini is the
daughter of Marc and
Sheryl Mantini of Pittsburgh, Penn. Joanna
will study Biology at
Clarion University of
Pennsylvania.
Christopher Moore is the
son of Brad and Janelle
Moore of Coppell, Texas.
He will study Biology
at Rhodes College in
Memphis, Tenn.
Daniel Musco is the son
of Charles and Mary Beth
Musco of Richmond, Va.
Daniel will study
Business at Virginia
Polytechnic Institute
and State University.
Metodi Natov is the son
of Ivan and Stoimenka
Natov of Tampa, Fla.
Metodi will study
Information Systems at
the University of South
Florida.
Amelia Vernon is the
daughter of James
and Paulette Vernon of
Indianapolis, Ind. She will
study Accounting at Ball
State University.
Fantastic
Four
3
4
$ 2,500 Award
Winners
$ 1,250 Award
Winner
Megan Versluis is the
daughter of Kenneth
Versluis of Grand
Rapids, Mich. Megan
will attend Grand
Rapids Community
College.
The Path to 2015 is here. It’s an exciting time for Brink’s, and a great opportunity to take a closer
look at the Four Strategic Imperatives at the core of this important company initiative.
• People Development is our commitment to you
including talent management, succession planning,
regional training resources and much more.
• Core Business Maximization is all about improvement: Safety and security, operational excellence,
product and service excellence, improved productivity
and service levels to strengthen our margins, fixing
underperforming businesses and making sure best
practices are shared worldwide.
• We will have the flexible technology platforms we
need to create alliances and deliver to customers.
That’s what Solutions Delivery is all about.
20
• For Brink’s to remain relevant, we have to grow.
Long-Term Growth Investment will focus
on expanding our presence in core existing
and emerging markets.
We are on the road, and we are on it together. There’s
much more to come, and we will keep you informed
with updates on all of our progress in future issues of
Brink’s Link.
Vision Statement:
to be the Worldwide Leader in Secure Logistics
and Security Solutions