Guest Services Directory
Transcription
Guest Services Directory
SPRUCE POINT INN RESORT & SPA Guest Services Directory SPRUCE POINT INN RESORT & SPA 88 Grandview Avenue, Boothbay Harbor, ME 04538 Tel. 207.633.4152 | SprucePointInn.com WELCOME Thank you for choosing Spruce Point Inn, where we are dedicated to helping you make “oceanside memories, made in Maine.” Please use this Guest Directory as a resource to help answer questions about the facilities and services offered at Spruce Point Inn. The information here is intended to support the Resort map, Boothbay Harbor map, seasonal guide to activities and the handy Innkeepers tips you’ll find in our mobile app (available on iTunes and Google Play). Here you’ll find a handy list of key telephone numbers for resources to serve you on and off the property – including emergency contacts. At all times, the professional staff at the Front Desk (dial 0) is ready to serve you. For dining, Spruce Point Inn welcomes you to enjoy 88 for classic Maine cuisine, Bogie’s our casual pub and Deck. Please be sure to make a reservation when you plan to dine in 88. Reservations are also suggested for Bogie’s at peak hours. Deck is open for lunch from June 15 through mid-September. We are also happy to prepare a picnic lunch for you to take with you. We look forward to greeting you during your visit and please let us know if we can be of service during your stay. Best regards, Angelo DiGiulian & Joseph Paolillo Innkeepers CHECK OUT Bangor International In order to prepare for the day’s arriving guests, we ask that you depart your room by 11am. You are welcome to use the resort facilities beyond the checkout time. 207.992.4600 Boston Logan International 800.235.6426 Brunswick Executive Airport 207.798.6512 CONCIERGE The resort’s Front Desk is happy to assist you. Manchester Regional 800.624.6556 CREDIT CARDS Pease International Visa, Mastercard, American Express, Diners, Discover 603.433.6536 Portland International EMERGENCY/SECURITY 800.874.8300 Miles Memorial Hospital 207.563.1234 AUTO RENTAL Avis 800.230.4898 Budget 800.404.8033 Enterprise 800.261.7331 Hertz 800.654.4173 BUSINESS CENTER The Business Office is located off of the library in the Main Inn and is available 24-hours a day. The Business Office offers complimentary access to hi-definition TV, and direct Internet access with computers and printers. CELLUL AR TELEPHONE SERVICES Please refer to the Stay Connected section of this directory for detailed information. St. Andrews Walk-in Clinic 207.633.2121 Front Desk 0 Police, Ambulance, Fire 9 + 911 Coast Guard Station 207.633.2661 Rite Aid Pharmacy 207.633.7023 POWER OUTAGES In the event of a power failure during your stay, please stay in your room until the lights are restored. You will find a flashlight in the bedside table drawer in your room; or the Front Desk can assist you. The Main Inn and restaurants are powered by our backup generator. SE ER RV VIIC CE ES S& & IIN NFO FOR RM MAT ATIIO ON N S AIRPORT INFORMATION INTERNET SERVICES POOL /HOT TUB SMOKING POLICY The Fitness Room is located in our Lighthouse building. The room is equipped with a treadmill, elliptical cross trainer, stationary and recumbent bicycles and weight machines. We also provide dumbbells, stability balls, bosu, medicine balls, and body bars. Please refer to the Stay Connected section of this directory for detailed information. Freshwater Pool Smoking in the hotel or guest rooms is prohibited. Guests may smoke 25 feet from the buildings. L AUNDRY SERVICS Hours of Operation: Laundry and dry cleaning services are available in town at: July and August 7:00am to 10:00pm Harbor’s Choice Laundry May, June, September and October 7:00am to 9:00pm 219 Townsend Avenue Boothbay Harbor, ME 04538 207.633.1122 HOUSEKEEPING “Go Green” to reduce the environmental impact of housekeeping services. We invite you to participate in our Go Green Program by declining daily housekeeping service to reduce the use of water, chemicals, gas and electricity at the resort. Each day you participate in the Go Green program, you receive a $10 credit for use in any of our restaurants. (Go Green Program participation can start after your first night’s stay.) Complimentary washers, dryers and a coin operated vending machine for laundry products are available for guest use in our Lighthouse Building. The hot tub is located Oceanside. Towels, lounge chairs and umbrellas are provided. A full service boutique spa is available to you while staying at SPI. A sundeck with hot tub, lockers, and changing room is available. Visit SprucePointInn.com/Spa to see a detailed list of services and packages. Hours of Operation: MAIL AND POSTAGE Please refer to the Stay Connected section of this directory for detailed information. Outgoing mail and postage are available at the Front Desk. RESORT FEE AND TA X TELEVISION MESSAGES/ VOICEMAIL Limited Service An ice machine and a soft drink vending machine are located next to the checkerboard court. Hot Tub Reservations: Extension 349 May, June, September and October 9:00am to dusk You will find ample free parking as indicated on the resort map. If you need special arrangements or assistance with parking, please let the Front Desk know. ICE MACHINES The saltwater pool is located Oceanside. Towels, lounge chairs and umbrellas are provided. SPA TELEPHONE SERVICES Please refer to the Stay Connected section of this directory for detailed information. Either way, you help reduce the carbon footprint of Spruce Point Inn! Saltwater Pool July and August 9:00am to 11:00pm To participate in the program, please contact the Front Desk. Each day, our staff will provide a voucher for $10 in restaurant credit for each night you participate. To obtain the credit, simply present the voucher to your server. Another conservation option is to request limited housekeeping service. Hang the limited service door hanger on your exterior doorknob and we will replace only your towels, not the bedlinens, and remove trash. There is a heated freshwater pool located adjacent to the Spa. Towels, lounge chairs, umbrellas and pool toys are available. PARKING A Maine Lodging Tax of 8% must be added to the room rate. In addition, there is a 10% Resort Fee on all guestrooms and a 15% Resort Fee on Cottages and Townhouses. This Fee covers use of the resort’s core facilities, services, and amenities (please note that some additional fees apply for special services such as Spa treatments and the Lighthouse Camp for children). RETAIL STORES Lobby Gift Shop PETS Located in the main lobby Your pets are welcome at the Inn. We do ask that you help keep our property clean by properly disposing of all pet waste. Waste bags can be found in the dispenser located near the checkerboard court and at the trailhead to our walking trails. Cookies and water are available in the lobby. The Town of Boothbay Harbor does require that pets are leashed. Please do not leave pets unattended in your room. Daily: 24 hours Please refer to the TV Channel Guide section of this directory for more information. TRANSPORTATION Shuttle Service An 11-passenger shuttle van is available to take you into town or to the Boothbay Harbor Country Club for golf. Shuttle times are as follows: 9:00am, 11:00am, 1:00pm, 3:00pm, 5:00pm and 7:00pm. Please contact the Front Desk to reserve a time. Boat Launch Service SAFTEY DEPOSIT BOX To secure valuables, please contact our Front Desk staff. A 28-foot Bristol Harbor Launch – “Bright Line” - is available to take you into town. Departure from SPI Dock 10:00am, 12:00pm, 2:00pm, and 4:00pm – daily. Our launch is also available for private tours and service to Burnt Island Lighthouse. SERVICES FOR GUESTS WITH DISABILITIES Please contact the front desk for information. All three of the Inn’s restaurants are accessible via gradual ramp. The Inn is pleased to offer a complimentary wheelchair, which is available in the hotel lobby. TDD/TYY are also available. VENDING MACHINE A soft drink vending machine is located next to the checkerboard court. S E R V I C E S & I N FO R M AT I O N S E R V I C E S & I N FO R M AT I O N FITNESS ROOM R E S TAU R A N T S & L O U N G E S COMPLIMENTARY MUFFINS BOGIE’S Located in the Foyer Open daily Daily: 6:00am – 8:00am Breakfast: 8:00am – 11:00am Dinner: 6:00pm – 10:00pm Green Mountain coffee available in the foyer throughout the entire day. SNACK SHACK Located at the Saltwater Pool Daily: 11:30am - 4:30pm Enjoy the lively, New England tavern atmosphere of our family-friendly casual bistro that is a favorite with locals and visitors alike. Dine on fresh, regional specialties prepared and served with comfort and conversation in mind. Sample savory dips with flatbreads, tapenades, chowder and the freshest local fish or traditional pub favorites like lobster macaroni and cheese. Open daily Bogie’s copper-topped bar and mahogany accented lounge offer local beers, wines and hand-crafted cocktails. Dinner: 6:00pm – 9:00pm Dress code: Casual Our well-known oceanfront dining room features Maine Coast cuisine. Dine in pleasant surroundings listening to the sounds of the ocean and enjoy the spectacular view of the entrance to Boothbay Harbor from the Atlantic Ocean -- dramatic sunsets filling the room. Maine coastal colors, local artwork, and soft lighting create a lovely, refined atmosphere. Featured dishes are prepared with the freshest seafood from local fishermen. Reservations: Extension 606 or online at OpenTable.com 88 BOGIE’S LOUNGE Daily: 5:00pm – 11:00pm Reservations: Extension 606 or online at OpenTable.com Dress code: Smart Casual Reservations*: Extension 606 or online at OpenTable.com *Reservations required. DECK Open from mid-June to mid-September, then each Saturday thereafter. Lunch: 12:00pm – 2:30pm One of Maine’s most delightful settings for lunch. Serving classic sandwiches, salads, fresh seafood and regional specialties. Situated high above the shoreline with panoramic views of the ocean approaches to Boothbay Harbor, Deck is a family friendly spot for enjoying blue skies and refreshing sea breezes. Reservations: Extension 606 or online at OpenTable.com TDD/TTY PHONES The Boothbay Harbor Region has not had sufficient cell phone coverage for AT&T customers for many years. Complimentary TDD/TTY phones for the hearing impaired are available and installed upon request. Should you find that your reception is not sufficient for your voice calls, we would be pleased to loan a complimentary Verizon cell phone to you for use during your stay. VOICE MAIL FA X SERVICES Incoming Fax Number If you have a phone message waiting in your guests room voice-mail box the message light on your phone will be lit. Dial 450 + the 3 digit extension located on the face of the telephone. 207.633.6347 (front desk) Faxes may be picked up at the front desk. WIRELESS AND ETHERNET INTERNET SSID NAME: SPI GUEST, SPI INDOOR GUEST QUICK GUIDE All local and long distance calls are complimentary. Hotel Telephone Number 207.633.4152 Country Code 01 Room-to-Room 9 + Room number Directory Assistance Local: 9 + 411 Long Distance: 9 + Number International Operator Assisted: 9 + 00 Direct Dial Calls Local Domestic Long Distance International 8XX Number Calls Calling Cards Complimentary Wi-Fi is available for Internet connections from your mobile devices. We also provide complimentary direct Ethernet Internet access using two computers in the card room off the Library in the Main Inn. S E R V I C ESSTAY & IN ATTI E OD N CFO O NRNM EC CELLUL AR TELEPHONES AND SERVICE AC T I V I T I E S BICYCLES SAILING Bicycles and safety equipment are available and can be checked-out at the amenity stand at the saltwater pool. Book a private sail along Boothbay Harbor onboard your own Friendship Sloop. The Sarah Mead, exclusive to the Spruce Point Inn Dock, is known as the original lobster boat, a fully restored Newbert and Wallace 32’ classic wooden Friendship sloop and currently the only wooden sailing lobster boat on the Maine coast. CHECKERBOARD & CHESS COURT Located across from the Balsam Lodge is a life size court. Equipment is available at the court. We encourage family play. FISHING Enjoy fishing directly from our dock and equipment can be checked out there. We catch mackerel and an occasional striped bass from the dock. Our Chef will prepare them to your liking in 88 or Bogies. TENNIS The two championship har-tru clay tennis courts are located at the back of the property, adjacent to the Spa. Reservations and equipment are available by contacting the Front Desk. Please make reservations at the front desk to secure court time. THE LIGHTHOUSE GOLF Boothbay Harbor Country Club is the perfect Maine golf course, featuring breathtaking vistas, challenging holes and a sea breeze blowing off the ocean. Located just minutes from Spruce Point Inn, this semi-private 18 hole championship club is truly a “Pure Maine” golfing experience. As a guest of Spruce Point Inn, you will enjoy access to preferred tee-times and access to the Club’s amenities including a driving range, pro shop, golf instruction, and dining facilities. This building is adjacent to the freshwater pool and is the site for recreational activities including: the Lighthouse Camp Children’s Program and our fitness room. The Lighthouse building also houses a ping-pong table, and several other games or activities for our guest’s enjoyment. Croquet can be played on the Lighthouse building lawn; equipment is available at the Lighthouse Building. July and August 7:00am to 10:00pm May, June, September, and October 7:00am to 9:00pm Club rentals are available at the Pro Shop. Spruce Point will transport you to and from the Club. It is a 10 minute ride. PL AYGROUND AND L AWN GAMES Tee-times can be made by calling Spruce Point Inn Reservations 207.633.4152. The playground, horseshoe pit and shuffleboard are located next to the freshwater pool. Equipment is available at the Lighthouse building. HIKING Enjoy our peaceful and beautiful 57 acres, including several hiking trails. The trails are marked on the pocket map provided at check-in. K AYAKS AND PADDLEBOARDS Paddleboards, single and double kayaks are available with life jackets. These can be checked out at the dock. LOCAL ACTIVITY DISCOUNTS In addition to our onsite amenities, we are pleased to offer our guests discounts and special presentations by some of our area businesses. These include the following: discounts and private tours of the Coastal Maine Botanical Gardens, private privileges to the Boothbay Region Golf and Country Club, Boothbay Whale Watch, Schooner Eastwind, Landtrust, Monhegan Island, Balmy Days Cruises, and Charger Fishing Charter. T V CHANNEL GUIDE 2 CKSH-FRENCH 39 CNBC 3 UPN-WPME 40 MSNBC 4 FOX-WFPO 41 TRU-TV 5 CBS-WABI(BANGOR) 42 TCM 6 NBC-WCSH 43 INSPIRATIONAL NETWORK 7 LOCAL ACCESS 44 TNT 8 ABC-WMTW 45 COMEDY NETWORK 9 TWC TV 46 FX 10 MPBN- WCBB 47 USA 11 LOCAL ACCESS 48 TBS 12 WB-WPXT 49 OXYGEN 13 CBS-WGME 50 A&E 14 QVC 51 AMC 15 HSN 53 BRAVO 16 CHLT-FRENCH 54 E! 17 SHOP NBC 55 HGTV 18 TV GUIDE 56 FOOD NETWORK 19 C-SPAN 57 TRAVEL CHANNEL 20 C-SPAN 2 58 EWTN 21 ION TV 59 HALLMARK CHANNEL 22 LOCAL ACCESS 61 HISTORY CHANNEL 23 GAC 62 THE LEARNING CHANNEL 24 COMCAST SPORTS NET 63 DISCOVERY CHANNEL 25 ESPN 64 TV LAND 26 ESPN 2 65 BET 27 NESN 66 ABC FAMILY 28 MTV 67 NICKELODEON 29 VH-1 68 DISNEY CHANNEL 30 LIFETIME 69 ANIMAL PLANET 31 SPIKE TV 70 SCI-FI 32 CMT 71 TV5 33 WEATHER CHANNEL 79 JWL TV 34 NECN 81 TVG GUIDE NETWORK 35 FOX NEWS 85 MAINE TV 36 CNN 86 SHOP NBC 37 HEADLINE NEWS 38 CARTOON NETWORK
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