Guest Services Directory

Transcription

Guest Services Directory
SPRUCE POINT INN RESORT & SPA
Guest Services Directory
SPRUCE POINT INN RESORT & SPA
88 Grandview Avenue, Boothbay Harbor, ME 04538
Tel. 207.633.4152 | SprucePointInn.com
WELCOME
Thank you for choosing Spruce Point Inn, where we are dedicated to helping
you make “oceanside memories, made in Maine.”
Please use this Guest Directory as a resource to help answer questions about
the facilities and services offered at Spruce Point Inn. The information here is
intended to support the Resort map, Boothbay Harbor map, seasonal guide to
activities and the handy Innkeepers tips you’ll find in our mobile app (available
on iTunes and Google Play).
Here you’ll find a handy list of key telephone numbers for resources to serve
you on and off the property – including emergency contacts. At all times, the
professional staff at the Front Desk (dial 0) is ready to serve you.
For dining, Spruce Point Inn welcomes you to enjoy 88 for classic Maine
cuisine, Bogie’s our casual pub and Deck. Please be sure to make a reservation
when you plan to dine in 88. Reservations are also suggested for Bogie’s at
peak hours. Deck is open for lunch from June 15 through mid-September. We
are also happy to prepare a picnic lunch for you to take with you.
We look forward to greeting you during your visit and please let us know if we
can be of service during your stay.
Best regards,
Angelo DiGiulian & Joseph Paolillo
Innkeepers
CHECK OUT
Bangor International
In order to prepare for the day’s arriving guests,
we ask that you depart your room by 11am. You
are welcome to use the resort facilities beyond
the checkout time.
207.992.4600
Boston Logan International
800.235.6426
Brunswick Executive Airport
207.798.6512
CONCIERGE
The resort’s Front Desk is happy to assist you.
Manchester Regional
800.624.6556
CREDIT CARDS
Pease International
Visa, Mastercard, American Express, Diners,
Discover
603.433.6536
Portland International
EMERGENCY/SECURITY
800.874.8300
Miles Memorial Hospital
207.563.1234
AUTO RENTAL
Avis
800.230.4898
Budget
800.404.8033
Enterprise
800.261.7331
Hertz
800.654.4173
BUSINESS CENTER
The Business Office is located off of the library
in the Main Inn and is available 24-hours a
day. The Business Office offers complimentary
access to hi-definition TV, and direct Internet
access with computers and printers.
CELLUL AR TELEPHONE SERVICES
Please refer to the Stay Connected section of
this directory for detailed information.
St. Andrews Walk-in Clinic
207.633.2121
Front Desk
0
Police, Ambulance, Fire
9 + 911
Coast Guard Station
207.633.2661
Rite Aid Pharmacy
207.633.7023
POWER OUTAGES
In the event of a power failure during your stay,
please stay in your room until the lights are
restored. You will find a flashlight in the bedside
table drawer in your room; or the Front Desk
can assist you. The Main Inn and restaurants
are powered by our backup generator.
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AIRPORT INFORMATION
INTERNET SERVICES
POOL /HOT TUB
SMOKING POLICY
The Fitness Room is located in our Lighthouse
building. The room is equipped with a treadmill,
elliptical cross trainer, stationary and recumbent
bicycles and weight machines. We also provide
dumbbells, stability balls, bosu, medicine balls,
and body bars.
Please refer to the Stay Connected section of
this directory for detailed information.
Freshwater Pool
Smoking in the hotel or guest rooms is
prohibited. Guests may smoke 25 feet
from the buildings.
L AUNDRY SERVICS
Hours of Operation:
Laundry and dry cleaning services are available
in town at:
July and August
7:00am to 10:00pm
Harbor’s Choice Laundry
May, June, September and October
7:00am to 9:00pm
219 Townsend Avenue
Boothbay Harbor, ME 04538
207.633.1122
HOUSEKEEPING
“Go Green” to reduce the environmental
impact of housekeeping services.
We invite you to participate in our Go Green
Program by declining daily housekeeping
service to reduce the use of water, chemicals,
gas and electricity at the resort. Each day
you participate in the Go Green program,
you receive a $10 credit for use in any of our
restaurants. (Go Green Program participation
can start after your first night’s stay.)
Complimentary washers, dryers and a coin
operated vending machine for laundry products
are available for guest use in our Lighthouse
Building.
The hot tub is located Oceanside. Towels,
lounge chairs and umbrellas are provided.
A full service boutique spa is available to you
while staying at SPI. A sundeck with hot tub,
lockers, and changing room is available.
Visit SprucePointInn.com/Spa to see a detailed
list of services and packages.
Hours of Operation:
MAIL AND POSTAGE
Please refer to the Stay Connected section of
this directory for detailed information.
Outgoing mail and postage are available at the
Front Desk.
RESORT FEE AND TA X
TELEVISION
MESSAGES/ VOICEMAIL
Limited Service
An ice machine and a soft drink
vending machine are located next to
the checkerboard court.
Hot Tub
Reservations: Extension 349
May, June, September and October
9:00am to dusk
You will find ample free parking as indicated
on the resort map. If you need special
arrangements or assistance with parking, please
let the Front Desk know.
ICE MACHINES
The saltwater pool is located Oceanside.
Towels, lounge chairs and umbrellas are
provided.
SPA
TELEPHONE SERVICES
Please refer to the Stay Connected section of
this directory for detailed information.
Either way, you help reduce the carbon
footprint of Spruce Point Inn!
Saltwater Pool
July and August
9:00am to 11:00pm
To participate in the program, please contact
the Front Desk. Each day, our staff will provide
a voucher for $10 in restaurant credit for each
night you participate. To obtain the credit,
simply present the voucher to your server.
Another conservation option is to request
limited housekeeping service. Hang the limited
service door hanger on your exterior doorknob
and we will replace only your towels, not the
bedlinens, and remove trash.
There is a heated freshwater pool located
adjacent to the Spa. Towels, lounge chairs,
umbrellas and pool toys are available.
PARKING
A Maine Lodging Tax of 8% must be added to
the room rate. In addition, there is a 10% Resort
Fee on all guestrooms and a 15% Resort Fee
on Cottages and Townhouses. This Fee covers
use of the resort’s core facilities, services, and
amenities (please note that some additional
fees apply for special services such as Spa
treatments and the Lighthouse Camp for
children).
RETAIL STORES
Lobby Gift Shop
PETS
Located in the main lobby
Your pets are welcome at the Inn. We do ask
that you help keep our property clean by
properly disposing of all pet waste. Waste bags
can be found in the dispenser located near the
checkerboard court and at the trailhead to our
walking trails. Cookies and water are available in
the lobby. The Town of Boothbay Harbor does
require that pets are leashed. Please do not
leave pets unattended in your room.
Daily: 24 hours
Please refer to the TV Channel Guide section of
this directory for more information.
TRANSPORTATION
Shuttle Service
An 11-passenger shuttle van is available to
take you into town or to the Boothbay Harbor
Country Club for golf.
Shuttle times are as follows: 9:00am, 11:00am,
1:00pm, 3:00pm, 5:00pm and 7:00pm.
Please contact the Front Desk to reserve a time.
Boat Launch Service
SAFTEY DEPOSIT BOX
To secure valuables, please contact our Front
Desk staff.
A 28-foot Bristol Harbor Launch – “Bright Line”
- is available to take you into town. Departure
from SPI Dock 10:00am, 12:00pm, 2:00pm, and
4:00pm – daily. Our launch is also available
for private tours and service to Burnt Island
Lighthouse.
SERVICES FOR GUESTS
WITH DISABILITIES
Please contact the front desk for information.
All three of the Inn’s restaurants are accessible
via gradual ramp. The Inn is pleased to offer a
complimentary wheelchair, which is available in
the hotel lobby. TDD/TYY are also available.
VENDING MACHINE
A soft drink vending machine is located next to
the checkerboard court.
S E R V I C E S & I N FO R M AT I O N
S E R V I C E S & I N FO R M AT I O N
FITNESS ROOM
R E S TAU R A N T S & L O U N G E S
COMPLIMENTARY MUFFINS
BOGIE’S
Located in the Foyer
Open daily
Daily: 6:00am – 8:00am
Breakfast: 8:00am – 11:00am
Dinner: 6:00pm – 10:00pm
Green Mountain coffee available in
the foyer throughout the entire day.
SNACK SHACK
Located at the Saltwater Pool Daily: 11:30am - 4:30pm
Enjoy the lively, New England tavern
atmosphere of our family-friendly casual bistro
that is a favorite with locals and visitors alike.
Dine on fresh, regional specialties prepared
and served with comfort and conversation
in mind. Sample savory dips with flatbreads,
tapenades, chowder and the freshest local fish
or traditional pub favorites like lobster macaroni
and cheese.
Open daily
Bogie’s copper-topped bar and mahogany
accented lounge offer local beers, wines and
hand-crafted cocktails.
Dinner: 6:00pm – 9:00pm
Dress code: Casual
Our well-known oceanfront dining room
features Maine Coast cuisine. Dine in pleasant
surroundings listening to the sounds of the
ocean and enjoy the spectacular view of the
entrance to Boothbay Harbor from the Atlantic
Ocean -- dramatic sunsets filling the room.
Maine coastal colors, local artwork, and soft
lighting create a lovely, refined atmosphere.
Featured dishes are prepared with the freshest
seafood from local fishermen.
Reservations: Extension 606 or online at
OpenTable.com
88
BOGIE’S LOUNGE
Daily: 5:00pm – 11:00pm
Reservations: Extension 606 or online at
OpenTable.com
Dress code: Smart Casual
Reservations*: Extension 606 or online at
OpenTable.com
*Reservations required.
DECK
Open from mid-June to mid-September,
then each Saturday thereafter.
Lunch: 12:00pm – 2:30pm
One of Maine’s most delightful settings for
lunch. Serving classic sandwiches, salads, fresh
seafood and regional specialties. Situated high
above the shoreline with panoramic views of
the ocean approaches to Boothbay Harbor,
Deck is a family friendly spot for enjoying blue
skies and refreshing sea breezes.
Reservations: Extension 606 or online at
OpenTable.com
TDD/TTY PHONES
The Boothbay Harbor Region has not had
sufficient cell phone coverage for AT&T
customers for many years.
Complimentary TDD/TTY phones for the
hearing impaired are available and installed
upon request.
Should you find that your reception is not
sufficient for your voice calls, we would be
pleased to loan a complimentary Verizon cell
phone to you for use during your stay.
VOICE MAIL
FA X SERVICES
Incoming Fax Number
If you have a phone message waiting in your
guests room voice-mail box the message light
on your phone will be lit.
Dial 450 + the 3 digit extension located on the
face of the telephone.
207.633.6347 (front desk)
Faxes may be picked up at the front desk.
WIRELESS AND ETHERNET INTERNET
SSID NAME: SPI GUEST, SPI INDOOR GUEST
QUICK GUIDE
All local and long distance calls are
complimentary.
Hotel Telephone Number
207.633.4152
Country Code
01
Room-to-Room
9 + Room number
Directory Assistance
Local: 9 + 411
Long Distance: 9 + Number
International Operator Assisted: 9 + 00
Direct Dial Calls
Local
Domestic Long Distance
International
8XX Number Calls
Calling Cards
Complimentary Wi-Fi is available for Internet
connections from your mobile devices. We also
provide complimentary direct Ethernet Internet
access using two computers in the card room
off the Library in the Main Inn.
S E R V I C ESSTAY
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CELLUL AR TELEPHONES AND SERVICE
AC T I V I T I E S
BICYCLES
SAILING
Bicycles and safety equipment are available and
can be checked-out at the amenity stand at the
saltwater pool.
Book a private sail along Boothbay Harbor
onboard your own Friendship Sloop. The
Sarah Mead, exclusive to the Spruce Point Inn
Dock, is known as the original lobster boat, a
fully restored Newbert and Wallace 32’ classic
wooden Friendship sloop and currently the only
wooden sailing lobster boat on the Maine coast.
CHECKERBOARD & CHESS COURT
Located across from the Balsam Lodge is a life
size court. Equipment is available at the court.
We encourage family play.
FISHING
Enjoy fishing directly from our dock and
equipment can be checked out there. We catch
mackerel and an occasional striped bass from
the dock. Our Chef will prepare them to your
liking in 88 or Bogies.
TENNIS
The two championship har-tru clay tennis
courts are located at the back of the property,
adjacent to the Spa. Reservations and
equipment are available by contacting the Front
Desk. Please make reservations at the front
desk to secure court time.
THE LIGHTHOUSE
GOLF
Boothbay Harbor Country Club is the perfect
Maine golf course, featuring breathtaking
vistas, challenging holes and a sea breeze
blowing off the ocean. Located just minutes
from Spruce Point Inn, this semi-private 18
hole championship club is truly a “Pure Maine”
golfing experience.
As a guest of Spruce Point Inn, you will enjoy
access to preferred tee-times and access to the
Club’s amenities including a driving range, pro
shop, golf instruction, and dining facilities.
This building is adjacent to the freshwater
pool and is the site for recreational activities
including: the Lighthouse Camp Children’s
Program and our fitness room. The Lighthouse
building also houses a ping-pong table, and
several other games or activities for our
guest’s enjoyment. Croquet can be played on
the Lighthouse building lawn; equipment is
available at the Lighthouse Building.
July and August
7:00am to 10:00pm
May, June, September, and October
7:00am to 9:00pm
Club rentals are available at the Pro Shop.
Spruce Point will transport you to and from the
Club. It is a 10 minute ride.
PL AYGROUND AND L AWN GAMES
Tee-times can be made by calling Spruce Point
Inn Reservations 207.633.4152.
The playground, horseshoe pit and
shuffleboard are located next to the
freshwater pool. Equipment is available
at the Lighthouse building.
HIKING
Enjoy our peaceful and beautiful 57 acres,
including several hiking trails. The trails are
marked on the pocket map provided at
check-in.
K AYAKS AND PADDLEBOARDS
Paddleboards, single and double kayaks are
available with life jackets. These can be
checked out at the dock.
LOCAL ACTIVITY DISCOUNTS
In addition to our onsite amenities, we are
pleased to offer our guests discounts and
special presentations by some of our area
businesses. These include the following:
discounts and private tours of the Coastal
Maine Botanical Gardens, private privileges to
the Boothbay Region Golf and Country Club,
Boothbay Whale Watch, Schooner Eastwind,
Landtrust, Monhegan Island, Balmy Days
Cruises, and Charger Fishing Charter.
T V CHANNEL GUIDE
2 CKSH-FRENCH
39 CNBC
3 UPN-WPME
40 MSNBC
4 FOX-WFPO
41 TRU-TV
5 CBS-WABI(BANGOR)
42 TCM
6 NBC-WCSH
43 INSPIRATIONAL NETWORK
7 LOCAL ACCESS
44 TNT
8 ABC-WMTW
45 COMEDY NETWORK
9 TWC TV
46 FX
10 MPBN- WCBB
47 USA
11 LOCAL ACCESS
48 TBS
12 WB-WPXT
49 OXYGEN
13 CBS-WGME
50 A&E
14 QVC
51 AMC
15 HSN
53 BRAVO
16 CHLT-FRENCH
54 E!
17 SHOP NBC
55 HGTV
18 TV GUIDE
56 FOOD NETWORK
19 C-SPAN
57 TRAVEL CHANNEL
20 C-SPAN 2
58 EWTN
21 ION TV
59 HALLMARK CHANNEL
22 LOCAL ACCESS
61 HISTORY CHANNEL
23 GAC
62 THE LEARNING CHANNEL
24 COMCAST SPORTS NET
63 DISCOVERY CHANNEL
25 ESPN
64 TV LAND
26 ESPN 2
65 BET
27 NESN
66 ABC FAMILY
28 MTV
67 NICKELODEON
29 VH-1
68 DISNEY CHANNEL
30 LIFETIME
69 ANIMAL PLANET
31 SPIKE TV
70 SCI-FI
32 CMT
71 TV5
33 WEATHER CHANNEL
79 JWL TV
34 NECN
81 TVG GUIDE NETWORK
35 FOX NEWS
85 MAINE TV
36 CNN
86 SHOP NBC
37 HEADLINE NEWS
38 CARTOON NETWORK