Retail

© Hufton+Crow
Retail
Retail | 1
Arup in retail
Our understanding of the retail
experience enables us to deliver
projects which create a destination
that customers enjoying visiting.
We have worked alongside architects,
developers, retailers and contractors
in the UK, Middle East and Africa
designing both new landmark retail
centres in flourishing locations and
redeveloping tired shopping centres,
to invigorate the shopping experience.
Wonder Room, Selfridges
2 | Retail
We provide an extensive range
of design and engineering services
either independently or as part of an
integrated multidisciplinary offering.
From core engineering on shopping
centres, specialist services in
pedestrian flow and logistics, and fire
engineering to improve evacuation
strategies, our experience enables us
to design bespoke, value solutions
for our clients who benefit from our
global expertise and knowledge of
local markets.
© Hufton+Crow
© Chris Gascoigne
Arup is a global firm
with vast experience
in designing shopping
destinations that are
adaptable to future
change and demands
in retail.
One New Change, London
Designing new retail destinations
Arup has a long history of working with retailers and
shopping centre developers. We understand the need to
provide experiential-based environments, centres that
are ‘destinations’ and vibrant places to visit. Our experts
are innovative and imaginative, and understand the need
to deliver accurately, on time and to a budget. Arup’s
retail business is centred on financial viability and we
continuously look to deliver better value for money.
Revitalising existing city centres
Many city centres include retail spaces that are in
urgent need of redevelopment in order to meet modern
shopper expectations, to revitalise footfall and increase
income. We draw upon our global retail and engineering
experience to create new, attractive, cost-effective and
flexible environments. We recognise the need to build
in a degree of adaptability to easily allow modifications
at regular intervals throughout the centre’s life. This
sustainable approach to urban planning is in line with
the objectives of our local communities.
Enhancing thriving retail environments
Even successful retail centres need to evolve and
adapt. We utilise our wide range of skills to create
efficient solutions to existing problems, generating
the optimum conditions required to maximise retail
income. With our clients and collaborators we look
to test the status quo and seek out value-enhancing
solutions to increase commercial returns.
The future of retail
Arup is regularly asked to help determine future
retail environments. We employ in-house specialists
who identify and monitor the trends and issues
most likely to have a significant impact upon the
built environment and society at large. We have
researched the implications of these trends for retail,
carrying out a series of workshops to support our
clients in thinking more creatively about the longterm future.
Retail | 3
Designing new retail destinations
One New Change
London, UK
Client
Architect
Services provided
Land Securities Plc
Ateliers Jean Nouvel
structural, geotechnical and façade engineering,
security consultation
Since opening on 28th October 2010
amidst a flurry of interest from City
workers and the London media, One
New Change (ONC) has contributed
to transforming the City of London
into a seven-day retail and leisure
destination with a difference. The
new development includes 220,000
ft2 of retail space over three floors
adjacent to ground level, and
330,000 ft2 of office space on levels
2-6. An extensive new rooftop public
space is available to local residents,
workers and visitors.
With around 20,000 customers
visiting on opening day, retailers
reported excellent trading, exceeding
estimated targets and demonstrating
its immediate success. All 60 retail
units have been let, with tenants
including Banana Republic, Topshop
and Reiss, as well as restaurants from
some of the UK’s favourite chefs.
Located directly opposite St Paul’s
Cathedral, the overall building form
is a clear response to the constraints
imposed by St Paul’s Heights and
viewing corridors, together with
site boundaries, daylight guidelines,
and rights of light issues.
4 | Retail
As with all projects involving retail
facilities, the building needs to be
adaptable throughout its life for
tenant requirements. This is
frequently achieved by allowing for
new openings to be formed in any
structural bay and with any
orientation. Here, to increase the
efficiency of the structure and
material usage, and take advantage
of the square grid, the team decided
in consultation with the client to
design the floors as two-way systems.
This required identifying where
future adaptations could affect
structural behaviour, which was
carried out in collaboration with
Land Securities and its retail experts.
The investigation showed that
potential locations for additional
vertical circulation were actually
quite limited. The final design was
executed on this basis, with complete
analysis of the alternative scenarios,
permitting a substantial saving in
reinforcement quantities.
The pedestrian routes that bisect the
retail level at the ground floor are
effectively pedestrian streets. The City’s
chief planner, Peter Rees, has said of
ONC: “This isn’t a shopping mall.
This is the City’s high street reborn.”
The project achieved a BREEAM
standard of very good, featuring
the largest commercial application of
ground sourced energy technology
in Europe.
“This isn’t a shopping
mall. This is the City’s
high street reborn.”
Peter Rees, Chief Planner,
City of London
Awards
ICE Fleming award for excellence
in geotechnical design and
construction 2009
IPIM Architectural Review future
M
project awards 2010 – mixed-use
and overall winner
RIBA award 2011
Best built project, London planning
awards 2011/12
© Hufton+Crow
View from St Paul’s
© Arup
© Land Securities plc
Future provision for retail connectivity
Ground floor to Level 1
Future stair or lift
Base provision
Future provision for retail connectivity
Ground floor to Level 1
Future stair or lift
Base provision
The atrium on opening day
Future provision for retail connectivity: ground floor to level 1
Designing new retail destinations
Selfridges
Birmingham, UK
Client
Architect
Services provided
Selfridges Retail Ltd
Future Systems
structural, services, façades and fire engineering, communications
and acoustics consultancy, research and development services
Until the opening of its second store
in Birmingham’s Bullring shopping
centre, Selfridges had been wholly
associated with its famous flagship
store on Oxford Street in central
London. The decision to expand in
to new premises beyond the capital
was highly significant.
The design brief was to create an
iconic store that would generate
a strong identity for both the
Selfridges brand and Birmingham
city centre. The Birmingham
Alliance, the Bullring’s developer
consortium, accepted Selfridges’
wish to procure the design of the
new building, rather than provide fitout within the building shell. Future
Systems was appointed to provide
architectural design services, their
vision to create a building form that
would fit the contextually diverse
site whilst embracing Selfridges’
demand for an internally-focussed,
windowless box. The resulting
unique façade gives scale, texture,
and an accentuation of the
building curvature.
Arup was appointed to provide full
multidisciplinary engineering design
of both the shell and core and fit-out
of the store, plus the link bridge to
the adjacent car park. Our role
6 | Retail
included structural, building
services, façades and fire engineering,
as well as communications and
acoustics consultancy.
Combined with the high
architectural aspirations, complex
brief, and demanding budget,
the project was destined to be an
engineering and design management
challenge from the outset. The
evolution of the resulting highlyintegrated and holistic engineering
solution under these circumstances
added further complexity to the
design challenge.
Selfridges has become an icon
for Birmingham, transforming
the appearance of the city centre,
and provides an experience that
redefined department store shopping.
Awards
Concrete Society outstanding
structure award
Institution of Civil Engineers,
regional award
oyal Fine Art Commission and
R
BSkyB retail innovation award
RIBA regional award
Structural steel design award
Key Facts
-- A desire for maximum floor-to-ceiling
heights in retail areas led to structure
and services being integrated within
the same 1.5m deep zone. This
required a balance of practicality
and flexibility, allowing the potential
for future rearrangement and refitting
of retail departments.
-- The design team developed a
‘plug-and-play’ system of retail services,
with power, air-conditioning, data
cabling, lighting control and building
management system (BMS) all available
locally in retail areas without the need
to access perimeter risers. This allows
changes to be made to fit-out with
minimal disruption to store operation,
as well as enabling concessions to be
accommodated. Central controls are
then reprogrammed as necessary.
-- At the concept stage, computer
modelling of the daylight through the
atrium roof light enabled the angle and
shape of the atrium to be developed to
bring natural light deep into the store.
© Graham Gaunt
© Graham Gaunt
© Future Systems
Selfridges and link bridge
Old Moor
Street
Station
The new
Bullring
St Martin’s
Church
Car
Park
Location map
Atrium with the store in use
Designing new retail destinations
St David’s Dewi Sant
Cardiff, UK
Client
Architect
Services provided
The St David’s Partnership, a joint venture between
Capital Shopping Centres and Land Securities
Benoy/Chapman Taylor
structural, civil, façade, geotechnical and environmental
engineering, acoustics consultancy, masterplanning
St David’s Dewi Sant is a £675
million mixed-use development
in the heart of Cardiff, delivering
250,000m2 of retail space including
Wales’ biggest department store, a
27,000m² John Lewis store. It also
provides a new public library, 304
private and 27 affordable ownership
apartments, 2500 car parking spaces
and a basement service yard.
Arup was appointed by the St
David’s Partnership to provide
multidisciplinary engineering and
consultancy services on the new
retail scheme to RIBA Stage D, the
Employer’s Requirements, as well
as to provide client support
throughout the construction and
tenant fit-out period.
St David’s Dewi Sant is a unique
development which blends the
modern retail model with Cardiff’s
traditional arcade feel. The structure
is a fusion of reinforced concrete
basement, a composite structural
steel retail frame, and a posttensioned concrete carpark sitting
above. This provides an economic
solution and high quality finish,
while maintaining adaptability to
accommodate changes required by
retail tenants.
8 | Retail
Close liaison with the John
Lewis Partnership ensured that
their needs would be met whilst
enabling a rationalisation of their
bespoke construction tolerance
requirements, to align them more
to construction industry norms.
Post-completion structural
alterations to suit incoming retail
tenants’ needs often cause major
disruption and cost. Anticipating
this on the new development,
Arup carried out an extensive
exercise to optimise the balance
between initial capital cost and
future adaptability. This has paid
dividends since the centre opened,
reducing the disruption and
hazards entailed in modifying
the structure.
The development incorporates a
large below-ground service yard
with steel transfer beams
supporting the retail above.
Construction of the service yard
required the removal of 250,000m³
of material during the basement
excavation and has allowed a
single service point to the entire
development, reducing servicing
travel distances and avoiding many
of the problems faced with
city-centre servicing.
Awards
ritish Council of Shopping
B
Centres, in-town retail scheme
(more than 27,500 m²) – gold
award, 2010
British Council of Shopping Centres,
supreme gold award, 2010
© Andrew Hazard Photography
© Philip Handforth Photography
“St David’s Dewi Sant has
been the single most
influencing project on the
regeneration of the Cardiff
cityscape in recent history
and has helped define Cardiff
as a leading European
fashion Capital.”
© Andrew Hazard Photography
© Andrew Hazard Photography
Lester Hampson, Head of Retail Development,
Land Securities
Designing new retail destinations
Pick n Pay on Nicol
Hurlingham, Johannesburg
Client
Services provided
Abland (Pty) Ltd (Pick n Pay)
civil and structural engineering,
façade and sustainability consulting
This shopping centre development
includes a 4,400m² supermarket,
receiving basement, staff facilities,
mezzanine trading levels, a 300-bay
basement parking area, adjoining
line shops covering 450m², a
restaurant and a cooking school.
Arup was appointed to provide
multidisciplinary services including
civil and structural engineering and
façade and sustainability consulting.
A 30% reduction in energy was
achieved though combined air
conditioning and refrigeration.
Other energy reduction measures
included the use of high spec vacuum
skylights, heat dissipating glass
and ‘Resysta’ shading elements,
a photovoltaic roof, rainwater
harvesting for irrigation, waterless
urinals and indigenous xeriscaping.
The building itself represents a
departure from the traditional cubes
of old-school supermarkets, with
the store bathed in natural light.
Sustainability interventions include
integrated services and a cellular
beam roof structure, daylight
harvesting, low energy lighting and
motion sensors.
“It was our intention
to strike a balance
between commercial
and environmental
viability, which
we believe we have
achieved.”
Pearly Ling, Planner, Pick n Pay
10 | Retail
Awards
South African Property Owners
Association awards 2011 – best
retail development
© PMP
© PMP
© Bentel Associates International
Revitalising existing city centres
Southgate Shopping Centre
Bath, UK
Client
Architect
Services provided
Multi Developments, Sir Robert McAlpine
Chapman Taylor
structural, civil, geotechnical, mechanical, electrical
and public health engineering
Arup has been instrumental in the
development of Bath’s Southgate
shopping centre over a 10 year
period, from the planning and
funding application stages through to
the completion of construction, shop
fit-out and tenant modifications.
The £140 million shopping centre
comprises 33,600m2 of retail and
includes 130 new apartments
and a 3-storey basement car
park. Appointed by Sir Robert
McAlpine to provide structural,
civil, geotechnical, mechanical,
electrical and public health
engineering, Arup’s diligent
multidisciplinary approach enabled
this modern retail destination to
be created on a UNESCO site
with huge archaeological and
geological complexity. Full time
on-site geotechnical supervision was
provided which included constant
monitoring of the underlying
thermal aquifer to ensure there was
no damage during construction of
the basement.
12 | Retail
Retail space was increased by
including an innovative ventilation
system that uses the façades to
reduce plant space, whilst the car
park ventilation strategy used
impulse fans in lieu of a ducted
system, allowing for the basement
construction depth to be minimised.
This negated the need for fire
fighting shafts and a sprinkler
system within the basement area.
Arup developed a rainwater
harvesting system whereby 70%
of the available rainwater on
the site is recycled, meeting the
local authority’s target of water
conservation on the site. Optimising
the design of the 8,300m2
reinforced concrete transfer slab
achieved a saving of 25% in use of
materials to a value of £300,000.
Awards
British Council of Shopping Centres,
in-town retail scheme (more than
300,000 ft2) – gold award, 2010
International Council of Shopping
Centres awards 2011 – winner,
new developments (large),
European shopping centre awards
Concrete Society awards 2010 –
commendation, building category
The Georgian Group architectural
awards 2010 – The Giles Worsley
award for a new building in a
Georgian context
Revitalising existing city centres
Isometric of the site looking north-east,
showing the extent of the structural Revit model
Bracknell Regeneration
Bracknell, UK
Client
Bracknell Regeneration Ltd
Partnership (BRLP)
Architect
Building Design Partnership
Developer
Bracknell Regeneration Ltd
Partnership (BRLP)
Services provided
civil, structural, acoustic, wind,
fire, mechanical, electrical and
public health engineering design
As part of the first phase of Bracknell’s regeneration, a
new 3,350m 2 foodstore has been developed for Waitrose
following the demolition of the existing Imation House
office building which had been empty for some years.
Arup was commissioned to provide multidisciplinary
engineering design on this new flagship store. Achieving
a BREEAM Outstanding rating, the primary building
frame is steel, which is complimented by exposed glulam
timber canopies, Accoya timber cladding and a 2,000m 2
green roof.
A wood chip CHP energy centre which was incorporated
by the Waitrose team provides the store with its full
complement of power, while heat recovering refrigerators
provided by the tenant further reduce the store’s carbon
footprint. 28 sun pipes provide natural daylight to the store
whilst an increased cladding specification and a reduced
14 | Retail
View looking north along Charles Street
showing the barrel vaulted timber diagrid canopy
air leakage index helps to achieve
20% over the current Part L targets.
Bracknell Northern Retail Quarter
(NRQ) is the second phase planned for
Bracknell town centre’s regeneration,
comprising 40,000m 2 of retail and
two 7,500 m 2 anchor stores.
Arup has been appointed by BRLP to
provide structural engineering and
consultancy services on the new retail
scheme. The development also
incorporates a 1,330-space multi-story
car park, a 4,000m 2 12 screen Cineworld
cinema and a mixed-use retail and
residential block which is being
converted from an existing office tower.
In response to the current challenging
economic climate, the new development
will provide a high quality scheme
delivered on an economic budget while
still providing a highly versatile solution
for the ever-changing retail market.
The scheme is broken down into a
series of six structurally independent
blocks which utilise both new and
existing buildings. Steel frames provide
the bulk of the retail and cinema space,
whilst a post tensioned concrete framed
car park ensures a quality feel to the
heart of the development. The blocks
interact with each other along key
sections, allowing the shoppers car
park to have direct access into the anchor
stores and prime retail units. A bridge
links two of the blocks providing an
upper walkway and terrace café with
vistas over the new development and
the surrounding area. The blocks
share common grids and shop divisions
whilst each of the proposed streets
will have a distinctly unique character.
and retail units the shelter required for
customers to enjoy the new environment.
There are also four new public squares
being created which help to define a
new civic space for Bracknell and an
improved public realm that its
residents and visitors can enjoy.
The third phase of the regeneration
is Charles Square. This includes
10,000m 2 of retail in a mix of new and
existing buildings. The theme from the
Northern Retail Quarter is followed
through and key tenant discussions are
well developed.
Central to the scheme is a new shopping
boulevard linking the two new anchor
stores, flanked by an entirely new retail
environment. High-level cantilever
canopies will frame the landscaped
environment which will incorporate
the use of living walls. In contrast, other
new streets will have near full roof
cover providing the bars, restaurants
Retail | 15
Enhancing thriving retail environments
Chloé, Sloane Street
London, UK
Client
Architect
Services provided
Chloé
Sophie Hicks Ltd Architects
lighting design
The Chloé store commands a
prominent position on Sloane Street,
one of London’s primary retail districts.
The store has been refurbished and
is contained on two floors, the
ground floor being the main sales
floor for clothing and the basement
housing shoes and accessories.
The lighting design at Chloé is intended
to create a gallery effect in the store
by using a combination of diffuse
16 | Retail
ambient lighting with stronger
accent lighting for individual pieces
of merchandise.
Arup was commissioned to
undertake the design and
specification of the in-store
lighting, as well as develop display
principles and lighting equipment
‘kit-of-parts’ as part of a retail
concept for future Chloé stores.
Galleria Fashion Mall
Seoul, South Korea
Client
Architect
Services provided
Hanwha, South Korea
UNStudio
structural engineering, interior and exterior lighting design
Arup’s lighting experts worked closely
with the architect and Arup’s structural
team to perfect the system of backlit
discs, mounted to the structural
reinforcing of the original concrete
façade. Tests were carried out in order
to finalise details such as the dimensions
of the glass and the optics on the
LEDs. The result is a façade that uses
technology in a timeless way, perfectly
fitting the contemporary image of
the building.
© Christian Richters
© Christian Richters
© Christian Richters
The façade of the Galleria Fashion
Mall in Seoul is more than a simple
media façade. It forms a skin, wrapping
around the building, which during the
day reflects the subtleties of natural
light on opalescent, dichroic glass discs.
At night, each of the 5000 glass discs
are individually backlit and controlled
by a computer program to create
brilliant and unique colour schemes
all over the building; each disc acting
like a big pixel on a giant screen.
Retail | 17
Enhancing thriving retail environments
Regent Street
Delivery and servicing
reduction scheme
London, UK
Client
The Crown Estate
Architect
Clipper Logistics Ltd
Services provided
logistics consultancy
With over 7.5 million tourist visits
each year, Regent Street has a
reputation for being the premier
retail destination in London’s
West End. With a street frontage
of 2km, home to over 700 small
and medium-sized businesses, and
over 150 retail and catering outlets,
Regent Street represents the largest
concentration
of value in The Crown Estate’s
portfolio. As such, it experiences
heavy road congestion which
results in an unpleasant shopping
environment for visitors.
As part of its £750 million
regeneration of Regent Street,
The Crown Estate initiated a
comprehensive public realm
strategy to create better conditions
for visitors, workers, residents and
shoppers. One of the objectives was
to create more footway space to
allow better accessibility to retail
outlets which would increase a
retailer’s turnover and ultimately
result in a higher rental value for
the property. To achieve this, traffic
on Regent Street had to be reduced,
of which a significant proportion is
attributed to delivery vehicles.
18 | Retail
Arup was commissioned to bring
forward measures to reduce the
volume of delivery vehicles around
Regent Street. With extensive
experience in delivering urban
logistics solutions, our experts are
able to manage complex scenarios
involving multiple stakeholder
groups, ensuring that we deliver
value for all associated parties.
It was discovered that retail
deliveries were uncontrolled,
causing unnecessary congestion
and road blockages during peak
retail periods, with delivery vehicles
accounting for 35% of all peak hour
traffic. To improve overall retail
logistics efficiency, the use of a retail
consolidation centre was proposed,
the first in the UK to make use of
existing operational facilities.
The consolidation centre provides a
unique delivery solution which
allows retailers to consolidate
deliveries from all suppliers to one
easily accessible point outside of the
congestion charging zone. Deliveries
to the store are then consolidated into
one consignment and delivered at a
pre-arranged time via an electric truck.
As well as providing a more costeffective way to manage stock, the
scheme helps to drive footfall, increase
sales, and address environmental
targets. Since the scheme has been
implemented, there has been an 80%
reduction in lorry movements
associated with retailers on Regent
Street, with 21 retailers signing up to
the scheme including Liberty, Ferrari,
Banana Republic and Gap.
Awards
The smarter travel awards 2010,
workplace project of the year
European sustainable logistics
awards 2010
© Clipper Logistics
“The solution that Arup
has devised for Regent
Street is innovative and
for the first time, has
challenged the way in
which a landlord can
impact upon its tenants’
operations. The
consolidation centre
is helping deliver a
better environment for
our tenants”
© The Crown Estate
Peter Bourne, Development Manager,
The Crown Estate
Retail | 19
The future of retail
What is the
future of retail?
Retail is a highly dynamic
sector that exists at a complex
nexus between property, design,
information and communications
technology (ICT), logistics and, of
course, fashion and popular culture.
The current context of retail is
extremely challenging, with retailers
facing market saturation and
increased commoditisation.
Many are wrestling with new
multi-channel strategies to drive
sales, whilst striving to meet
increased pressure to consider
the impacts of their operations.
Arup has undertaken a ‘future of
retail’ report which explores the trends
driving new consumer behaviours
and examines some of the issues likely
to have a significant impact upon the
retail environment and society at
large. By researching and raising
awareness of the major challenges
affecting the retail environment and
their implications, Arup helps clients
20 | Retail
to think more creatively about the
long-term future, and to manage
risk and uncertainty more effectively.
The future of retail is being shaped
by a myriad of influencing factors,
variables and trends. Sudden
step changes can and do occur,
dramatically reshaping the retail
environment. Undertaken by
Arup’s Foresight + Innovation
group, the report identifies six
key insights with significant
implications for the retail sector
that have emerged from our
ongoing conversations with
stakeholders including retailers,
developers, designers, architects,
futurists, retail trends analysts
and behavioural scientists.
The report can be downloaded
here: www.arup.com/home/
publications/future_of_retail.aspx
© Ritu Jethani | Dreamstime.com
Selected services
and clients
Services
-----------
Acoustics & vibration
Building services (MEP) engineering
Civil engineering
Communications & IT consulting
Energy consulting
Environmental consulting
Façade engineering
Facilities management consulting
Fire engineering
Foresight + Innovation
-- Geographic Information Systems
(GIS)
-- Ground engineering
-- Highways & transport engineering
-- Historic building investment,
repair & restoration
-- Infrastructure design
-- Lighting design
-- Logistics
-- People behaviour
-- Planning, policy & economic
consulting
------------
Project & programme management
Resource management
Risk management
Seismic engineering
Site development
Structural engineering
Sustainability consulting
Transport planning
Utility consulting
Water
Wayfinding
------------
-----------
River Island Clothing Co Ltd
Sainsburys Supermarkets Ltd
Selfridges Retail Ltd
Stanhope Plc
Tesco Plc
The Buchanan Partnership
The Crown Estate
Westfield Shoppingtowns Ltd
Wilkinson Eyre Architects Ltd
Zaha Hadid Ltd
Clients
------------
Aldi Stores Ltd
Allford Hall Monaghan Morris
Arcadia Group Ltd
Argent Group Plc
Boutique Chloé
British Land Co Plc
Centros Properties Ltd
Chapman Taylor Partners
Chelsfield Advisors Llp
Gardiner & Theobald
Grosvenor Estates Ltd
22 | Retail
Hammerson Plc
HKR Architects Ltd
J Sainsbury Plc
John Lewis Partnership Plc
Laing O Rourke Plc
Land Securities Group Plc
Levi Strauss Europe
Louis Vuitton
Make Architects
Marks & Spencer Group Plc
Ocado Ltd
© Hufton + Crow
© Hufton + Crow
One New Change
London
© Paul Dingman Photography
© Dennis Gilbert
Central St Giles
Bloomsbury, London
Chengdu Yanlord
Land Plaza
© Frank P Palmer
© Thomas Neal
Tobacco Dock
London
New Shanghai Square
Shanghai
Covent Garden
London
Retail | 23
Cover image: One New Change, London © Hufton+Crow
About Arup
Arup is the creative force at the heart of many of
the world’s most prominent projects in the built
environment and across industry. We offer a broad
range of professional services that combine to make
a real difference to our clients and the communities
in which we work.
From 90 offices in 38 countries our 11,000
planners, designers, engineers and consultants
deliver innovative projects across the world with
creativity and passion.
Founded in 1946 with an enduring set of values,
our unique trust ownership fosters a distinctive
culture and an intellectual independence that
encourages collaborative working. This is reflected
in everything we do, allowing us to develop
meaningful ideas, help shape agendas and deliver
results that frequently surpass the expectations of
our clients.
The people at Arup are driven to find a better way
and to deliver better solutions for our clients.
We shape a better world.
Contact:
Peter Bull
Global Retail Business Leader
63 St Thomas Street
Bristol, BS1 6JZ
t +44 (0)117 976 5432
e peter.bull@arup.com
www.arup.com