people purpose passion - Illinois Funeral Directors Association
Transcription
people purpose passion - Illinois Funeral Directors Association
June 22-25, 2015 Illinois Funeral Directors Association PEOPLE, PURPOSE, PASSION Peoria Civic Center & Marriott Pere Marquette Peoria, IL ANNUAL CONVENTION 2015 The Future is Now Education to guide you in a rapidly changing world Networking to help you make new connections Largest education and tradeshow convention in Illinois dedicated to keeping you on the cutting edge of the latest concepts, services and products available Keynote Mike Hinrichsen, 35+ year Caterpillar leader, author and publisher of “The Little Black and Yellow Book.” www.ifda.org PEOPLE Illinois Funeral Directors Association 2015 ANNUAL CONVENTION June 22—25, 2015 PEORIA, IL PEOPLE PURPOSE PASSION PURPOSE PASSION Cool Tools and Hot Trends to help you meet the challenges of tomorrow head on. In this hectic fast-paced world isn’t it time to take a break and head to Peoria and get refreshed, come away with new ideas and find solutions to your most pressing challenges? Helping you prepare for the future by providing new perspectives and practical information is the goal of the Illinois Funeral Directors Association Annual Convention. At the IFDA Annual Convention you will find: PROFESSIONAL DEVELOPMENT THAT CAN’T BE BEAT. This is the one show of the year where you can find solutions that drive productivity and give you and your funeral home operations a competitive edge for your business. With over 17 hours of CE offered, you can’t go wrong! Peoria Civic Center 201 SW Jefferson Avenue Peoria, IL 61602 A TRADESHOW WITH A LOT OF VARIETY. This is an opportunity to see the latest offerings from vendors you are already using, as well as meet with new vendors whose products and services support the funeral service profession. IFDA’s expo will help you generate new ideas, stay up-to-date on the latest innovations and source suppliers for specific needs. AN IDEAL ENVIRONMENT TO MAKE CONNECTIONS. One of the features of this convention is the connections you can make while attending. If you can see the benefit of meeting “you” at another funeral home, the IFDA Annual Convention is a great place to meet peers and expand your professional network. Make beneficial connections that invest in your career. REGISTER AND PLAN YOUR TRIP TODAY! PEOPLE 2015 Convention Agenda PURPOSE PASSION PEOPLE PURPOSE PASSION IFDA KEYNOTE MIKE HINRICHSEN What Does the World’s Largest Manufacturer of Earthmoving Machines Have in Common with the Members of the Illinois Funeral Directors Association? Just about everything. Mike Hinrichsen RESUME Wrote the book entitled The Little Black and Yellow Book. Leads the Corporate Accounts Division for the Americas. Is a 35+ year Caterpillar leader. Keynote support provided by The Little Black & Yellow Book captures many areas experienced over a 35+ year career at Caterpillar that have made a difference in how individuals and organizations perform at a high level. Attitude, the value of a smile, building trust, humility, emotional intelligence, managing conflict, negative feedback, collaboration, passion, goals and developing a vision are a few examples of similarities to both businesses. It’s Really Not About You Tuesday, June 23, 2015 | 9:00am—10:00am | 1 GECE Mike Hinrichsen is the author of “The Little Black and Yellow Book”, written as his gift back to Caterpillar on his 35 year service anniversary sharing the lessons learned during his sales and customer experience. The title of this presentation represents that leadership through serving consistently provides the highest rewards and personal satisfaction. To prepare for today's message Mike has done research and interviewed several Funeral Directors across the state. He will share his book’s message and reflections on the similarities to Caterpillar and building successful relationships. You’ll learn how to: Develop understanding of key human performance enablers at Caterpillar and similarities to your business. Advance your understanding of ways to implement key human performance enablers within your business. Mike has been blessed to have experienced a long and interesting career at Caterpillar serving in various leadership responsibilities around the world. Today Mike leads a division of the Corporate Accounts Division for the Americas. He is a 35+ year Caterpillar leader whose career has included postings in Geneva, Switzerland (twice), London, Kuwait, Dubai, North Carolina, Canada and Peoria. OVER 17 HOURS OF CE AVAILABLE! REGISTER TODAY! NETWORKING PEOPLE PURPOSE PASSION AT ITS BEST Early Arrival Meet & Greet Monday, June 22 | 7:30PM—10:00PM Kelleher’s Irish Pub Be sure to join us on Monday evening for the Meet & Greet! After traveling all day, enjoy a relaxing evening with friends and colleagues. Join us as we gather for a fantastic night of networking, live music, snacks and beverages. Shuttle from the Hotel to Kelleher’s provided by the Peoria CVB. (Beverages on your own.) President’s Party Tuesday, June 23 | 7:00PM—10:00PM Open to all full conference registrants and exhibitors. Join us in celebrating newly installed IFDA President Stephanie Deiters. This hors d’oeuvres reception won’t leave you wanting anything more thanks to CFL Pre-Need! Be sure to wear your dancing shoes! JammSammich will be playing tunes all night long courtesy of State Auto Insurance Companies. Lunch in the Exhibit Hall Wednesday, June 24 | 11:00AM—2:00PM Earn two hours of continuing education credit by checking out the latest funeral related goods and services on the exhibit floor. Enjoy lunch and the chance to network with exhibitors as well as your fellow funeral directors. Tuesday, June 23, 2015 | 2:00PM—3:00PM Professional Session & Service of Remembrance One of the traditions we carry with honor is the Service of Remembrance. For one brief moment we reflect on those that we have lost over the past year. We will hold this year's Service of Remembrance in conjunction with the Professional Session. Wednesday, June 24 | 10:00AM—11:00AM | 1 GE Consumercentric Rich Darby The Ritz-Carlton hotel chain is known throughout the world for its extraordinary focus on providing exceptional service and luxurious amenities. This customer-centered approach is expressed by the company’s motto: “We are ladies and gentlemen serving ladies and gentlemen.” As a guest at any Ritz-Carlton hotel you will notice the brand’s famed personal touch immediately upon checking in, when you are greeted by name. Other customer service initiatives include the CLASS (Customer Loyalty Anticipation Satisfaction System) database that contains the preferences and requirements of repeat Ritz-Carlton guests, and the CARE (Clean and Repair Everything) room maintenance system that ensures all guestrooms are checked and free of defects every 90 days. Such initiatives helped Ritz-Carlton become the only service company to win the Malcolm Baldrige National Quality Award twice and they’ve enabled Ritz-Carlton to forge long-lasting customer relationships. What if we took this approach in our funeral homes? This session will look through the eyes of a consumer and show you how to adapt your facility and the conversation to become consumer friendly. REGISTER BEFORE JUNE 5TH AND SAVE $50! ANSWERS TO THE CHALLENGES YOU FACE SPEAKERS & PROGRAMS In-depth sessions and more time for discussion and sharing. Tuesday, June 23 | 8:00AM—9:00AM | 1 FD Have the Talk of a Lifetime Linda Darby The goal of the Talk of a Lifetime Campaign is to improve the public perception of memorialization and funeral service professionals while increasing consumer preference for meaningful memorialization. This session will show us how the Funeral and Memorial Information Council (FAMIC) is working to change consumer attitudes towards memorialization. We will learn from those who have been successful in engaging the Campaign and how we can apply those successes to our benefit. Tuesday, June 23 | 10:00AM—12:00PM | 2 EMB Facial Reconstruction & Restorative Techniques Wallace P. Hooker This two hour session is broken into two parts. The first half will review 5 case studies of actual reconstructive cases with photos shown with family permission, the progression from initial trauma through the end result of an open casket viewing. The second hour features a live demonstration of facial reconstruction using RATH (restorative art teaching heads) with matching traumatic injuries. Tuesday, June 23 | 1:00PM—2:00PM | 1 FD IDFPR...Big Brother or No Big Deal? Keri Ginger | Martha Reggi For most of us we collect our CE hours, obtain our license, and go about our merry little way. But, for some it’s a little more complicated than that. Who do you call when you have a licensing question? Where can you find the information that you need? This session will provide some insight into the configuration of the department, valuable resources and a better understanding of the licensing and disciplinary process. Tuesday, June 23 | 3:00PM—5:00PM | 1 GE 1FD Dealing with 21st Century Media: “You’re Always On the Record” Sue Castorino | Randy Minkoff If someone from the “media” contacted you via your Facebook account for a comment, what would you do? What if what they asked you about was something that was posted on your Facebook account? This session will give us a better understanding of how media has changed and the impact social media adds to the mix. Privacy is a concept that is quickly becoming extinct! DISCOUNT REGISTRATION RATES APPLY THROUGH JUNE 5TH. IFDA SEMINARS INVEST IN YOUR FUTURE Real world solutions for your toughest challenges. E Wednesday, June 24 | 8:00AM—10:00AM | 2 FD Marketing Cremation for Profitability Mike Nicodemus Cremation is here and will soon be the “standard” in service provided to families. However, the key component that many funeral directors miss out on providing is “the service.” Many families want more than just direct cremation. And, many funeral directors have the misconception that cremation only involves just that, cremation. The truth is that it can be far from that. This session will show you that not all families want direct cremation, but they need YOU to guide them through their options. This session will explain how the way you market cremation has a direct impact on increasing your revenue. Wednesday, June 24 | 8:00AM—10:00AM | 2 FD Lessons From Four Generations: Ownership/Management/Family Bruce Buchanan This presentation, geared to owners, will provide a proactive approach to learning from the experience of those who have done it before. Learn what has worked and what wasn’t so successful. The session will also touch on the results of the lack of effective management and family owned businesses. Wednesday, June 24 | 10:00AM—11:00AM | 1 FD Legislative Update John W Humes III, CFSP, CPC This session will give a rousing round up on happenings at the Capital. Learn the latest on legislation that we have been keeping an eye on and all that is relevant to the funeral profession. SPECIAL THANKS TO OUR Continuing Education Sponsor Illinois Wilbert Manufacturers REGISTER AND PLAN YOUR TRIP TODAY! IFDA SEMINARS INVEST IN YOUR FUTURE Find new perspectives to expand your thinking Wednesday, June 24 | 2:00PM—3:00PM | 1 FD Cremation Phone Shoppers: How Do You Respond? Julie A. Burn, CCrE, CSE This session will demonstrate how to portray a memorable first impression to consumers requesting information on cremation. Examples of “good” and “need improvement” impressions will be shared as well as ways to fully promote the value of your firm’s offerings. Wednesday, June 24 | 2:00PM—3:00PM | 1 GE Navigating the “C’s” of Communication Cindy Byrd In any type of organization there can be rough waters when it comes to communicating effectively because everything we do sends a message. This session offers easy-to-implement, effective approaches for being a more concise, conscientious, considerate and compelling communicator. Wednesday, June 24 | 3:00PM—3:50PM | 1 EMB Embalming/Facial Reconstruction Tips & Techniques Wallace P. Hooker This presentation begins with a brief introduction and opening remarks concerning the importance of quality embalming. It also touches on the potential parallel between the increased rate of direct cremation and a history of unsatisfactory embalmings. We will cover a variety of common sense tips and techniques as well as procedures and products. This session will be of value to the student, intern and seasoned embalmer. It is an interactive presentation encouraging questions. Wednesday, June 24 | 4:00PM—5:00PM | 1 EMB The Final Touch Wallace P. Hooker This presentation covers everything we do to a body following the embalming, until the family has their first viewing. It covers common sense topics we routinely see overlooked. Everything from hygiene, dressing, cosmetics, positioning, lighting, flag folding for a veteran, options for off premise viewing/funerals, processions, etc. So many times we loose sight of the smallest details which make all the difference to the families we serve. REGISTER AND PLAN YOUR TRIP TODAY! IFDA SEMINARS AT ITS BEST Wednesday, June 24 | 3:00PM—5:00PM | 2 FD Idea X-Change Randall L. Earl, CFSP Take advantage of this special opportunity to interact with peers. Engage in conversation with colleagues sharing ideas, experiences and best practices regarding common problems and issues. Each roundtable discussion focuses on one general topic to allow for active discussion among participants after a brief introduction by the roundtable facilitator. Topic starters include: There’s no denying it anymore. Cremation is a gamechanger. Family wants/needs are changing. The “cash cow” status quo of embalming is slipping away. For discussion we will contemplate the questions: *Where Do You See the Funeral Business in 5 Years? *With Cremation Rates Increasing, How Do You Maintain Your Business Income? *With Cremation Rates Increasing, How Do You Anticipate Maintaining Your Embalming Skills? We encourage you to submit additional topic ideas for discussion. We will collect and prepare them for discussion confidentially. Maybe you would like to discuss pre-need licensing, advertising, community programs, workplace issues, etc. Whatever it may be, you can submit your ideas to Mary Carey @ mcarey@ifda.org. Certified Crematory Operators Program Thursday, June 25 | 8:00AM—4:00PM Mike Nicodemus, NFDA Vice President, Cremation Services Mike Watkins, CFSP, NFDA Senior Vice President, Operations Cremation rates across the country are still on the rise and the Midwest is no exception. As this trend continues, it is more important than ever for funeral directors to learn how to protect themselves and the families they serve from the potential risks surrounding cremation. This program offers a must-have certification for everyone offering cremation to the families they serve. Whether you are currently operating a crematory, thinking of opening one, or want to evaluate a third-party crematory, this training is necessary for your success. The recognized standard for funeral service professionals, NFDA's Certified Crematory Operator Program™ covers cremation ethics, crematory operations and maintenance, safety, compliance and liability issues, cremation customer service, and much more. This course is based on Cremation Standards for Funeral Service Professionals, published by NFDA, which attendees receive at the seminar. Obtaining CE and CCO certification requires passing the online NFDA CCO Certification Test within a designated timeframe. A test link is provided to candidates whose complete attendance has been verified in writing by the onsite instructor. To register follow this link—CCO Program, go to the NFDA website or the IFDA website for registration information. IFDA 2nd Annual Advocacy PAC Auction ALL MONEY RAISED BENEFITS THE IFDA ADVOCACY PAC. *Items will be on display throughout the Convention, but bidding will close at 3:30pm on Wednesday, June 24. *Come prepared to bid on items! *Call Drew Edwards (Legislative Committee Chair) if you have items to donate—217-442-2874 CHECK OUT ALL THAT PEORIA HAS TO OFFER—WWW.ENJOYPEORIA.COM SOLUTIONS TO KEEP YOU AHEAD OF THE GAME The IFDA Exhibit Hall has everything you need to efficiently run your funeral home…..and keep you updated on rapidly changing technologies. IFDA’s exhibit hall features all the leading brands and services on display for you to see, try out and compare. Visiting the exhibit hall is a great way to: Stimulate new ideas for you and your funeral home. Get a hands-on feel for new products, equipment and technology. Review offers from multiple suppliers at one time. Meet suppliers you are considering doing business with or have done business with before. A large variety of funeral care industry service providers are featured. Take advantage of this opportunity to get a look at products and services that can make you more productive and cutting-edge. Thank You to our 2015 Sponsors! LIABILITY/PHOTOGRAPHY WAIVER By registering for the IFDA Convention, you agree and acknowledge that you are participating in IFDA events and activities on your own free and intentional will. You acknowledge this freely and knowingly and that you are, as a result, able to participate in IFDA Convention events and hereby assume responsibility for your own well-being. This acknowledgement includes your guest(s) participation in any tours and evening events. The IFDA Convention plans to take photographs and video during the 2015 Convention and reproduce them in IFDA educational, news or promotional materials, whether in print, electronic or other media, including the IFDA website. By participating in the IFDA 2015 Convention, you grant IFDA to reserve the right to use your name and photograph for such purposes. All postings are property of IFDA and may be displayed or used by IFDA for any purpose. ALL KINDS OF THINGS TO SEE AND DO A highly efficient way to meet vendors and check out equipment, products and serGet a first look at new products and services. Take a walk through the hall and explore the many products and services that will make you , your home and your programs more productive and THE IFDA TRADESHOW cutting-edge. Aftermath Services LLC Inman Shipping Worldwide All City Communications Intuitive Solution Group American Airlines Keith M. Merrick Company, Inc. Artco Casket Company, Inc. Keystone Funeral Home Design Build ASD-Answering Service for Knauer Industries McDaniels Marketing Directors Astral Industries, Inc. Meadow Hill Aurora Casket Company, LLC Messenger Baines Professional Vehicles Mid-America Transplant Services Baldauff - Florida Shipping & Crematory Miller Architects & Builders Muster Coaches Services Bass-Mollett Publishers Batesville Nixon Consulting Inc./ Heartland Funeral Solutions Beads-n-More Pekin Life Insurance Company CFL Pre-Need Peoria Wilbert Burial Vault Co. Church & Chapel Metal Arts, Inc. Pierce Company Commemorative Rosaries Preneed and Perpetual Care Fund Continental Casket Company Management Cremation Systems Remembrance Creations, LLC Criswell Casket Company Royal Coachworks, Inc. Dodge Company Saving Sight Eagle Burial Vault Security National Life Insurance Company Eversight Illinois Shanghai Custom Tailors and Shirt Maker FDLIC Shiva Shade Federated Funeral Directors of Southwest Professional Vehicles, Inc. Armbruster - Stageway America Funeral Service Credit Union State Auto Insurance Companies Futura Funeral Trust Trust 100 Gift of Hope Organ & Tissue Donor Network Worsham College of Mortuary Science Hanley Coach Sales Hoffman Burial Supplies, Inc. Homesteaders Life Company *AS OF PRESS TIME ASSOCIATE MEMBERS Visit www.ifda.org for the latest list of vendors REGISTRATION INFORMATION Our registration fee structure allows you to pay one low fee to attend both days or any single day of the Convention. All licensees employed by an IFDA Member Funeral Home with paid 2015-2016 IFDA Membership Dues may register for the Convention at member rates. A multi-day registration includes all social events and educational programs for every day of the Convention. A single-day registration includes all educational programs and all social events offered for which you register. Not an IFDA Member yet? Now’s the time to join! Members receive complementary Continuing Education Hours. That means as a BENEFIT OF MEMBERSHIP at any IFDA sponsored Continuing Education Program including conventions and seminars, the only cost to attend IFDA CE sponsored programs is a fee for the cost of food and beverage. Join today by completing the enclosed IFDA Membership Application insert and you can begin to enjoy the benefits of membership for less than the cost of one multi-day nonmember convention registration. REFUND POLICY We know that funeral directors’ schedules can change suddenly. Therefore we offer a full refund provided IFDA is notified in writing on or before the end of business 4:30pm on June 24, 2014. NO REFUNDS WILL BE GIVEN PAST THAT DATE. Please email your cancellations to info@ifda.org or fax it to 217-525-8342. So, there’s no reason not to take advantage of the Discounted Registration Rates! Register Today! Please note—if you should need to cancel, it is your responsibility to cancel any room reservations you may have. And, the hotel’s cancellation policy would differ from ours. HOTEL RESERVATIONS The newly renovated top to bottom, Peoria Marriott Pere Marquette is our host hotel. It is connected to the Peoria Civic Center via a covered walkway. The group rate is $139 per night s/d. To make reservations, please click the link below or call 309-637-6500 and reference the IL Funeral Directors Association Convention. The reservation cutoff deadline is June 1, 2015. After June 1 all guest rooms not reserved are released for general sale. Reservations must be guaranteed with a credit card. Reservations must be cancelled by 6pm the day before arrival in order for the deposit to be refunded. Self-parking is included with the room rate. Valet parking is available. Check-in is 3pm, check-out is Noon. Book your group rate for Illinois Funeral Directors Convention 2015 PEORIA MARRIOTT PERE MARQUETTE 501 MAIN STREET PEORIA, IL 61602 WHY IT’S IMPORTANT TO STAY AT THE HOST HOTEL 1. Keep your registration fees low! The hotel p r ovides complimentary meeting rooms for IFDA if, and only if, we meet the required minimum guest rooms in our hotel contract. 2. Networking opportunities! By staying at the host hotel, you're at the epicenter for everything IFDA. 3. Save your legs and gas! If you're not staying at the host hotel, you'll have to spend some energy walking or money on a taxi or parking to come over to the events. Why bother? Stay at the center of it all. Illinois Funeral Directors Association PEOPLE, PURPOSE, PASSION ANNUAL CONVENTION June 22-25, 2015 2015 Peoria Civic Center/Peoria Marriott Pere Marquette Peoria, IL IFDA 215 S. Grand Ave. West Springfield, IL 62704 IFDA HELPS YOU STAY AHEAD OF THE GAME Everything is moving so fast and IFDA is right here to lead you into the future. At the IFDA Annual Convention you’ll find new perspectives to expand your thinking and new ideas to take home and implement right away. Grow professionally. You’ll find fresh leadership ideas, new ways to do your job better and strategies to handle recurring challenges with staff and client families. Improve your programs and facilities. In sessions and at the tradeshow, you’ll be surrounded by expert speakers and the industries leading companies who will provide practical and relevant information. Find solutions to your challenges. Collaborating with professionals in a variety of fields will give you new insights and the opportunity to learn from people’s successes and mistakes. www.ifda.org REGISTER TODAY! Return to: IFDA 215 S. Grand Ave West Springfield, IL 62704 Registration Form Fax: 217-525-8342 _______________________________________________________________________(______)__________________(______)_____________ Firm Name Last Name Phone Fax ____________________________________________________________________________________________________________________ Address City State Zip NAME: ____________________________________________ EMAIL ________________________________________________ Please check here if you have special needs. Please specify ______________________________________________________ By registering for the Convention you acknowledge that your contact information will be included on the attendee list made available to all meeting registrants. Initial here ____ if you do not want your contact information included in conference materials. Emergency Contact Name (required): ____________________________________________ Phone: ______________________ Are you staying at the host hotel—Peoria Marriott Pere Marquette? Yes No, I’m at the _____________________________ Is this your first IFDA Annual Convention? Yes No, been coming for ____________ years! My top three goals in attending the Convention: ________________________________________________________________ ____________________________________________________ ___________________________________________________ What is your age? 25-35 36-45 46-55 What level of purchasing power do you have? Final decision maker Input with decision maker I intend to make a purchase: 56-65 66-75 offer recommendations at the show within the next 6 months 76-80 no input/influence within a year Discounted rates apply through June 5, 2015. Regular price applies to all registrations received after close of business June 5th. Only onsite registrations will be accepted after June 12th on a space-available basis. I would like to register as the following: Licensed Member #__________________________ Non-Licensed Spouse/Guest of Member Licensed Non-Member #__________________________ Spouse/Guest Child Exhibitor Seeking CE Student Multi-Day- $175 Multi-Day - $175 Multi-Day - $540 Multi-Day - $240 Multi-Day—$0 Multi-Day—$100 Multi-Day—$100 $125 $125 $490 $190 Tues Tues Tues Tues Tues Tues Tues Wednesday - $150 Wednesday - $150 Wednesday - $315 Wednesday - $205 Wednesday - $0 Wednesday—$55 Wednesday—$55 $100 $100 $265 $155 AMOUNT DUE: By submitting this registration form you agree and accept the Liability and Photography Waiver listed as part of this registration form. PAYMENT CHECK ENCLOSED CHARGE MY CREDIT CARD Total Amount Due: _________________________________ ____________ _________________________________________________ Credit Card # Exp Dt Cardholder Signature IFDA GOLF OUTING Monday, June 22, 2015 11:00 am Registration and Lunch 12:00pm Shotgun Start Metamora, IL PRIZES & CONTESTS $125—includes greens fees, golf cart, golf outing shirt, pre-outing lunch, unlimited fun and networking! REGISTRATION DEADLINE: JUNE 12, 2015 Player Name: __________________________________________________________________________________________________________ Organization: __________________________________________________________________________________________________________ Office Phone: _______________________________________ Email: ___________________________________________________________ Cell Phone: _________________________________________ (For day of event communication only.) Shirt Size: Small Medium Large X-Large XX-Large XXX-Large If there is an individual/group with whom you would like to play, please write their name(s) below. We will make every attempt to accommodate your request. The Outing will be a Best Ball format. Preferred Twosome/Foursome (each participant must complete and return a registration form) 1. _______________________________________________________ 2. ________________________________________________________ 3. _______________________________________________________ 4. ________________________________________________________ Waiver of Liability: In consideration of my entry, I, my heirs, executors and administrators waive all claims, release from all liability, and agree to hold harmless, IFDA, its agents, members and sponsors of this event for any and all injuries and damages suffered by me in connection with this event. I understand that this outing entails personal risk, and I voluntarily assume that risk. Signature __________________________________________________________________ Date: ____________________________________ Player Fee: $125 each Check # ______________ Visa/MasterCard/American Express # ______________________________________________ Exp. Date _______________________ Name on Card: _________________________________________________________________________ Signature: ___________________________________________________________________ Return Form by fax to: 217-525-8342 IFDA * 215 S Grand Ave, West Springfield, IL 62704 DT RECVD _____________ AMOUNT PD __________ PAIRING # __________