Teknologi` of MSAM - Pernec Corporation Berhad
Transcription
Teknologi` of MSAM - Pernec Corporation Berhad
NADA BIL.37 TERBITAN PERNEC JULY 2009 Pernec is ‘Rakan Teknologi’ of MSAM for sixth year running 08 Pernec’s Visioning Session 11 12 “Be the Global Using CRM Leader in Developing to Our Advantage Technology that Supports the Islamic Way of Life” 14 Putting A Stop To Payphone VANDALISM 22 Big SeIri Day Contents JULY 2009 ISSUE 37 MD’s MESSAGE 03 FEATURE •A New Vision… A New Commitment A Vision is a Powerful Brand A vision statement is a concise statement that summarises the purpose and goals of an organisation’s commitment to creating a healthy working culture. Taking time to clarify and formulate our organisation’s vision can also provide a focus and consistent direction of our strategies in the years to come. The vision statement will remind managers and employees of the link between employee participation and the organisation’s ability to achieve its overall mission. In fact a vision is a powerful first step to branding implementation i.e. in bringing a healthy culture of an idea into reality. 04 • MSAM-Johor 06 • MSAM-Kuching 07 • Pernec is ‘Rakan Teknologi’ of MSAM for sixth year running 08 • Pernec’s Visioning Session 09 • Lesen MIMOS WiWi Gen 1.5 untuk Pernec 10 • Pernec Collaborates with UKM on Human Capital Development Branding the vision helps convey to employees that the organisation’s commitment and support of healthy behaviours is important and is here to stay. Nada Pernec will continue to be the vehicle to translate our new vision and culture into a viral marketing tool for successful business achievement. PERNEC IT 011 Editor’s Message • “Be the Global Leader in Developing Technology that Supports the Islamic Way of Life” Editor Che Wan Esah Advisor Shaharom Md. Shariff Editorial Team PERNEC TELCO 012 • Using CRM to Our Advantage 013 • Strategic Partnership with Telcordia PERNEC PAYPOINT 014 • Putting a Stop to Payphone VANDALISM INFO & ACTIVITY 016 • Knowledge Management in Pernec 018 •Pernec Reactivates its Safety & Health Committee Salmiah Mohd Noordin Noor Azila Ahmad HAPPENINGS/EVENTS 020 • Karnival Kerjaya dan Keusahawanan Graduan 2009 021 • Pernec Hosts this year’s PET called War @ Work 022 • Big SeIri Day - Pernec I HQ I 2009 • Big SeIri Day - Pernec I Tikam Batu, Kedah I 2009 024 • A Three Day Training Programme for Internal Auditors of OSH Management System Audit ASPIRATION 025 CSR 026 GALLERY 027 • Tingkah Laku Etika Islam Dalam Perniagaan Noor Zalina Hj Basir Kamsheila Kamaruddin Che Mah Ismail Junaidah Jupri Muhammad Suhaimi Yahman Zol Keplee Baharom •Generous Donation to Fight Cancer • Pernec Golf Invitation 2009 Aznurita Mohd Zainal Anuar Diba Jamalluddin MD’s MESSAGE A New Vision… A New Commitment Assalamualaikum and Salam Sejahtera, May the Blessings of Allah be upon us all. A fter more than 35 years in the business, jobs especially after the acquisition of TM Payphones Innovation is another keyword in our vision Pernec is now ready to focus on a new Sdn. Bhd. last year although this venture affected our statement. It requires every Pernec staff to be business direction in regards to pro- performance. Nonetheless this acquisition, InsyaAllah, innovative in terms of new products and services. viding services. It has always been the will provide us with a means to be involved in “Retail To be innovative does not require invention of a strength of Pernec to be a contractor for Telcos and Reachability’ that is in line with our corporate strategy new product. It comes through our understanding companies in the IT industry. The time has now come - to diversify into the service operator business. In the of existing technology and the way we integrate it for Pernec to move beyond being just a Solutions In- first year of the takeover, the necessary framework with the new way of providing convenience. Our tegrator vendor to a Service Provider. With this trans- and operational system was put in place. With 17 Helo XPAX product that involves the reloading of formation everyone in Pernec will embrace a more staff retained from TM, we were able to continue the prepaid mobile phones through our payphones, competitive working attitude in order to compete suc- payphone service without any service interruption is an innovation for top-up services. It provides cessfully with the new landscape of the ICT industry. right from day one. With the operation centre and call convenience for prepaid subscribers to top-up since centre fully operational, we should be back on track to payphones are already readily available to the public. Pernec began carving its history way back in 1973 be a force to be reckoned with. This year will also see Pernec’s new vision will provide the fundamentals with the first Frequency Division Multiplex (FDM) the launch of value added services namely Helo XPAX, to enable this transformation to be successful. To contract worth RM5 million. In 1981, Pernec was Helo 1, Helo WiFi and Helo Kangen. The Helo brand is ensure the success of the programme, positive and awarded the SPC Switching contract by Telekom already gaining popularity amongst Malaysians. innovative recommendations are needed from all Malaysia Berhad, then Jabatan Telekom, which was Pernec staff, and suggestions are most welcome at worth RM1 billion. The Government then mandated With the new structure of Pernec and the transfor- a condition for Pernec to establish a factory in the mation that is taking place, we are proud to announce North to provide employment opportunities for the our new vision and mission statement that is more rel- Our second quarter performance has shown a nation’s growing population. Pernec NEC (Kedah) evant and competitive in line with our new business much better figure compared to last year and the Sdn. Bhd. was incorporated the following year as the direction. Let us pray that PERNEC will prosper with outlook is promising that Pernec will experience a company entrusted with the Switching contract. Due the new changes, new PRISM and new vision and turnaround by year-end. With a target of more than to its excellent performance, in 1993 an extension of mission in the years to come. RM400 million in terms of revenue, this is a new the Switching contract equivalent to 800,000 lines was performance level for Pernec to achieve. We hope awarded. The very next year, the Digital Line Carrier The new vision is to be a technology (DLC) contract worth RM600 million was also award- company that inspires innovation towards excellent service and enables value creation. ed. In many ways, those were our ‘glory days’. tell-us@pernec.com.my. every Pernec staff will put their commitment and effort towards achieving this goal. LET US PRAY FOR A PRODUCTIVE 2009. They said, “Our Lord! Bestow on us mercy from Pernec has weathered two economic crises in Yourself, and facilitate for us our affair in the right way!” - Surah Al Kahf Ayat 10. the past and is currently facing the third. The last Pernec has been and will continue to be a technol- two years have been tough for everyone in Pernec, ogy company especially since the products that Per- in fact worse than what we experienced in 1997. nec markets are of high tech quality - telecommunica- Nevertheless, the situation is still better than during tion and IT. The company also embraces technology the 1986 economic crisis when we laid-off more than in its business operations and processes. The EMAS half of our workforce. Alhamdulillah, there will not be project for instance has provided a better and more Shaharom Md. Shariff a repetition of this as for now we still have sufficient efficient way of handling our business processes. Managing Director, PERNEC Best regards, JULY 2009 NADA PERNEC 03 MSAM-Johor FEATURE 1 3 5 1. Telefon awam Helo turut menarik perhatian kanak-kanak semasa pameran MSAM 2009. 2. Maskot Maybank juga turut mengambil kesempatan menggunakan perkhidmatan Helo 2 XPAX 3. 6 Zol, Farah dan Baiti antara kakitangan Pernec IT yang bertugas sepanjang MSAM 2009. 4. 4 Kegembiraan jelas terpancar di wajah Perdana Menteri selepas melancarkan MSAM 2009 di Johor. 5. Datuk Zainun Aishah Ahmad, Pengerusi Pernec beramah mesra dengan kakitangan Pernec sambil diperhatikan oleh En Shaharom Md. Shariff. 04 NADA PERNEC JULY 2009 7 6. Presiden dan Ketua Eksekutif FEATURE Kumpulan PNB, Tan Sri Dato’ Hamad Kama Piah merupakan salah seorang dari VIP yang melawat ‘booth’ Pernec. 7. Antara pengunjung yang melawat tapak pameran Pernec. 8. Kehadiran badut McDonald turut menghiburkan pengunjung dan peserta pameran. 9. Datuk Zainun Aishah Ahmad merakamkan kenangan bersamasama kakitangan Pernec. 10. Maryam Shaharom menayangkan Kad Helo yang kini berada di pasaran. 11. Penari cilik zapin turut dijemput untuk memeriahkan suasana pameran. 11 10 9 8 JULY 2009 NADA PERNEC 05 FEATURE MSAM-Kuching 1 5 1. En Shaharom Md Shariff dan Puan Rohani Mohamed Mokhtar bersama kakitangan yang bertugas sempena Mini MSAM, Kuching. 2. Presiden dan Ketua Eksekutif Kumpulan PNB, Tan Sri Dato’ Hamad Kama Piah (kiri), mengiringi Yang di-Pertua Negeri Sarawak, Tuan Yang Terutama Tun Datuk Patinggi Abang Haji Muhammad Salahuddin Abang Barieng melawat ‘booth’ Pernec. 3. Pelajar sekolah yang mengunjungi tapak pameran Mini MSAM untuk menambah pengetahuan dan informasi. 4. 2 En Shaharom Md. Shariff menyampaikan cenderamata kepada YAB Pehin Sri Haji Abdul Taib Mahmud, Ketua Menteri Sarawak sebagai tanda penghargaan 5. Pose menarik kanak-kanak Sarawak di hadapan telefon awam Helo 6. Orang kuat Pernec; (dari kanan) En Shaharom Md. Shariff, Puan Rohani Mohamed Mokhtar dan Puan Jamiah Abdul Hamid. 3 4 06 NADA PERNEC JULY 2009 6 FEATURE Pernec is ‘Rakan Teknologi’ of MSAM for sixth year running This year marked the tenth year in which PNB were the organisers of ‘Minggu Saham Amanah Malaysia’ (MSAM). The event was inaugurated by our Prime Minister, YAB Datuk Seri Najib Tun Razak. P ernec was once again honoured to be appointed ‘Rakan Teknologi’ to carr y out IT infrastructure works during ‘Minggu Saham Amanah Malaysia’ (MSAM) held in Johor Bahru from 18 27 April 2009. This is the sixth time we have been appointed. To complete the tasks at hand, 18 personnel were selected to handle the application software, network equipment, power and transportation. 2009 MSAM Infra Team Mohamad Noor Azman Sulaiman Md Nizam Md Diah Ahmad Mustapha Mohd Yahya Abdul Aziz Jaalam Mohd Hamdi Isa Wan Mazuki Wan Nawang Kamal Sham Md. Din Khairul Anuar Abd Aziz Khairul Anuar Abd Talib Mohd Fahimi Roslan Maznan Maskat Nik Hanita Nik Mohamed Norasniza Sailan Mohd Rozi Yusoff Ahmad Saufi Md Nawi Mohd Khairazi Mohd Nor Mustapal Kamal Mohd Noor Zurafuddin Abas (PM) Mohamed Nasir Saharum (PD) points and cabling works that were crucial to the success of the event. Our heartfelt thanks go out to ever yone in the team who faced tremendous pressure of meeting the tight deadline and working under hot and humid conditions with no proper ventilation. However, we are happy to report that their commitment and dedication paid off as the team did a remarkable job and were able to complete the prequisites before the installation and testing stage for the application and workstations. Planning began as early as Februar y this year and included finalising the floor plan layout, application software enhancements including hardware and software, logistics and ensuring deliverables at the site. During the event, there were no severe issues encountered. This was proof of the team’s capabilities in handling a big event such as MSAM. Minor issues reported were attended to swiftly. The technical team meanwhile were tasked with the installation of over 120 Kudos to all those involved for their team effort and cooperation! JULY 2009 NADA PERNEC 07 FEATURE Pernec’s Visioning Session A strategic visioning session was held among the senior management of Pernec Corporation Bhd on 25 June 2009 to redefine the company’s vision and mission statement in view of the new business strategies and direction. The session was facilitated by Puan Aznurita Anuar, the Manager of Corporate Planning and attended by 22 key management members representing the Pernec Group of Companies, including the Strategic Support Units (SSU). Among those present were the Managing Director, En. Shaharom Md. Shariff, En. Dzulkifli Muhamad (CEO of Pernec Telco Group), YM Tengku Asmaluddin Tengku Arshad (CEO of Pernec PayPoint) and En. Zalman Yaacob Zulkifli (CEO of Pernec IT Group). The session was termed as “Shared Visioning Session” as it was designed to formulate a common vision across the whole Group. After four long gruelling hours, the vision and mission statement was finally agreed 08 NADA PERNEC JULY 2009 upon, where the team identified four key components of the vision statement which are technology, innovation, excellent service and value creation. These core components reflect Pernec’s inspiration to inculcate innovative culture throughout the whole business processes, thus adding value to customers by providing leading edge technology, superior products, and excellent services. All these components are wrapped up in the mission statement that reemphasise Pernec’s commitment to achieve its new vision. The successful formulation of the vision and mission statement clearly reflects the commitment by the senior management to elevate Pernec to a higher level in tandem with the changing business landscape and challenges. Let’s embrace it and together we can chart a new chapter for Pernec’s prosperous future. Vision: • To be a technology company that inspires innovation towards excellent service and enables value creation Mission: • We provide excellent service to create maximum value for customers • We inspire innovations through collaboration and partnership • We contribute to nation building and the growth of a knowledge economy FEATURE Lesen MIMOS WiWi Gen 1.5 untuk Pernec YB Datuk Dr. Maximus Johnity Ongkili mengatakan bahawa insentif khusus akan diberikan kepada pencipta dan perekacipta. P ernec Integrated Network Systems Sdn. Bhd. (PINS) telah menerima teknologi MIMOS WiWi Gen 1.5 dan Internet Protocal Version 6 (IPv6). Penyerahan teknologi ini telah dilakukan sempena dengan majlis Pelancaran Dasar Pengkomersilan Harta Intelek bagi Projek Penyelidikan dan Pembangunan (R&D) yang dibiayai oleh kerajaan di Pusat Konvensyen Antarabangsa. Majlis pelancaran ini telah disempurnakan oleh YB Datuk Dr. Maximus Johnity Ongkili, Menteri Sains, Teknologi dan Inovasi pada 22 Jun 2009. Pengarah Urusan Pernec, En. Shaharom Md. Shariff telah menerima penyerahan teknologi WiWi Gen 1.5 ini daripada YB Datuk Dr. Maximus. Turut menghadiri majlis tersebut adalah Ketua Pegawai Eksekutif Pernec Telco, En. Dzulkifli Muhamad. WiWi Gen 1.5 merupakan alat CPE (Customer Premises Equipment) yang menghubungkan dua teknologi tanpa wayar di dalam satu, iaitu WiFi dan WiMax. Dengan menggunakan WiWi, maka pengguna WiMax boleh berkongsi menggunakan satu liputan WiMax dengan lebih ramai pengguna dalam satu lingkungan kawasan WiFi. Alat CPE WiWi Gen 1.5 ini turut mempunyai ciri-ciri piawaian WiFi yang menyokong IEEE 802.11b/g dan WiMax IEEE 802.16e. Sebagai penerima teknologi dari MIMOS bagi WiWi Gen 1.5 maka PINS memperolehi lesen untuk mengkomersilkan, menambahbaiki dan mengeluarkan produk tersebut di Pernec Advanced Network Sdn. Bhd. (PAN) terletak di Tikam Batu, Sungai Petani, Kedah. Dalam majlis tersebut, YB Datuk Dr. Maximus mengatakan bahawa insentif khusus akan diberikan kepada pencipta dan perekacipta. Pertama, RM500 akan diberikan kepada setiap pendedahan rekacipta (disclosure of invention) dan jika rekacipta ini difailkan RM5,000 akan diterima oleh pencipta tersebut. Menariknya, jika paten produk tersebut diluluskan, maka tambahan insentif sebanyak RM10,000 akan diberikan menjadikan jumlah keseluruhan sebanyak RM15,500. Selain insentif tersebut pencipta turut memperolehi manfaat dari aspek perkongsian keuntungan di mana keuntungan pertama hasil daripada pengkomersilan produk atau teknologi sebanyak RM25,000 akan diberikan kepada mereka. Diharapkan dengan penyerahan teknologi daripada MIMOS ini akan dapat membantu meningkatkan lagi perkembangan syarikat yang dimiliki oleh Pernec untuk bersaing menerusi pembangunan produk strategik agar dapat menembusi pasaran yang diceburi. Usaha yang dibuat oleh kerajaan melalui MIMOS dan MOSTI ini adalah satu usaha yang baik dan semoga penyerahan teknologi yang diterima oleh Pernec bukanlah yang pertama dan terakhir. Justeru, hubungan antara Pernec, MIMOS dan MOSTI perlulah dipelihara agar dapat bekerjasama di masa akan datang. En. Shaharom Md. Shariff (kiri) menerima penyerahan teknologi MIMOS WiWi Gen 1.5 daripada YB Datuk Dr. Maximus Johnity Ongkili (tengah) sambil diperhatikan oleh tetamu kehormat yang lain. JULY 2009 NADA PERNEC 09 FEATURE (From right) Prof. Madya Syed Ghazali Wafa Syed Adwam Wafa, Prof. Dr. Mohd Tusirin Nor, En.Shaharom Md. Shariff and En. Samri Dollah. Pernec Collaborates with UKM on Human Capital Development T he Human Capital Management Department (HCM) of Pernec is in collaboration with the Industry Liaison Office of Universiti Kebangsaan Malaysia (UKM) on a programme to provide students with opportunities for employment and industrial training. The HCM Department of Pernec identified that the need for a cross-trained and highly skilled workforce is essential for capacity building and development in the 21st century. As such the Human Capital Development programme will establish integrative training environments for students to focus on industrial training and career development. In the first phase of the programme, 20 students and five staff of UKM were invited for a half-day industrial visit to Pernec on 19 May 2009. The visit was intended to facilitate greater diversity in student participation and preparation for the six-month internship programme they will undergo later at Pernec. A week later, shortlisted students were 010 NADA PERNEC JULY 2009 called to be interviewed for the internship programme. The internship programme is offered to graduating students with CGPA 3.00 and above who are currently awaiting their final examination results. Successful candidates will be given a fixed monthly allowance and also employment opportunities after their internship ends. With such a programme in place, Pernec hopes to contribute to the development of a diverse, globally-engaged IT and engineering workforce made up of Malaysian students. As such the Human Capital Development programme will establish integrative training environments for students to focus on industrial training and career development. PERNEC IT “Be the Global Leader in Developing Technology that Supports the Islamic Way of Life” One of the key pillars in the Strategic Initiative of Pernec IT Zalman Yaacob Zulkifli, CEO Pernec IT BENEFITS IN JOINING HALALSQUARE AS A MERCHANT ARE: H alal is a trend that has been active in the Malaysian market for well over a decade. In line with our aspiration towards global recognition as an innovator of the Islamic Economy and our successful development as a multi-racial and multi-religious country – Pernec IT has ensured that its venture into the Islamic market is timely and relevant. In rising to the challenge of enabling a common platform to bridge the supply chain for the local manufacturers and producers of halal products, Pernec IT has launched HalalSquare as a virtual marketplace which not only addresses the capability to provide for eCommerce, but also enables the logistics and supply chain management to be fully integrated. The concept of software as a service to enable the supply chain to be connected is planned for the future release of the platform. This shall further encourage commerce within the halal economy. HalalSquare specifically is a platform to promote halal awareness to the world, complementing the increasing demand of halal industry exchanges. HalalSquare.com portal www.halalsquare.com.my, through its various modules that are in the pipeline will serve the global community as the source of information and knowledge on halal related topics. One of the modules that are already running, HalalSquare h-Shop, offers not only halal food, but many other phrases related to halal ranked top in major search engines. HalalSquare.com was officially launched on 18 April 2009, in conjunction with Minggu Saham Amanah Malaysia (MSAM). Established with the objective of catering to the market of halal products and services produced by Muslims and also as a community online as a one stop centre on issues, awareness, knowledge related to halal and emphasis towards the development of an outstanding and excellent ummah. 1. Additional distribution channel through an eCommerce platform 2. Privileges offering open to a wider range of customers 3. Loyalty programme and reward point incentive to customers 4. Aggressive marketing and promotion 5. Faster products go-to-market 6. Award and recognition for best merchant 7. Managed by reputable and trustworthy company 8. Attractive web store package for merchant Parties that are interested, please contact 03-42596081 or email to halalsquare@pernec.com.my for further details. HalalSquare invites businesses to join as our merchant. Those joining before July 2009 will be entitled to a free webstore fee for its first six months of operations, saving over RM120 in registration and start-up fees. JULY 2009 NADA PERNEC 011 PERNEC TELCO USING CRM to OUR ADVANTAGE P ernec has formed a partnership with AMDOCS with the latter providing a critical end-to-end convergent billing system that enables realtime billing in telecommunication networks. Apart from this, AMDOCS will also provide Customer Relationship Management (CRM) features that address multi-service operators such as GSM, GPRS, CDMA, WiMAX, VoIP, ISP and fixed networks. CRM is not just a technology. It is a comprehensive, customer-centric approach to an organisation’s business philosophy of dealing with its customers. a large, competitive differentiator for CRM services in the future”. With this partnership, Pernec will become the leading local provider of customer experience systems within Asia Pacific. The concept of a CRM system has become increasingly important in recent years. CRM involves the various processes taken to track and organise contacts with current and prospective customers. A CRM function improves services provided to customers, and uses customer contact information for targeted marketing and customer functions. The comprehensive convergent billing system has a flexible and powerful convergent rating engine that gives network operators a competitive advantage to be market leaders in the telecommunications industry. CRM is not just a technology. It is a comprehensive, customer-centric approach to an organisation’s business philosophy of dealing with its customers. This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information management. Hence, it is important that CRM implementation considerations stretch beyond technology towards incorporating broader organisational requirements. Speaking about the partnership, Encik Dzulkifli Muhamad, CEO Pernec Telco said, “We chose AMDOCS to establish our combined billing, CRM and OSS platforms because they are the world leader. We believe the innovation AMDOCS brings to the marketplace will be Pernec is utilising AMDOCS CRM software to provide services to support various processes and obtain information about customers and its segmentation. This is because Pernec believes a successful CRM effort requires a holistic approach. 012 NADA PERNEC JULY 2009 PERNEC TELCO Strategic Partnership with Telcordia P Dzukifli Muhamad CEO Pernec Telco ernec has broad and extensive experience and commitment in successful implementation of many projects undertaken for Malaysian Telco operators such as Advanced Intelligent Network (AIN), International Voice Management System, RBT, MCIS, USSD and PSPG. Pernec is very confident of repeating its successful delivery for the implementation of Intelligent Network (IN). clients to realise operational efficiencies, drive revenue, and maintain a competitive edge. Telcordia is the leader in the service delivery, service fulfillment and the number portability solution. For the IN (Intelligent Network) product, it’s being adopted by the major operators including Verizon, Orange UK, Oi in Brazil, Tata and Idea in India and many others. Telcordia is headquartered in Piscataway, N.J, with offices throughout North America, Europe, Asia, Central and Latin America. Our technology partner, Telcordia, is a global leader in the development of fixed, mobile and broadband communications software and services and enables Communications Ser vice Providers (CSPs), enterprises, suppliers and government entities to successfully deploy innovative and advanced services in the new era of services-dominated communications. With its innovation, experience, and reach, Telcordia has the elements to deliver the communications software and services that help their The Telcordia Converged Application Server (Converged Application Server), on which the Real-Time Charging application runs, is well-established in complex multi-vendors networks. Pernec views the relationship with Telcordia as a strategic partnership that will allow customers to drive their infrastructure investment budgets further, to perform network expansion in order to attract new subscribers or tap into new market segments. By Mohamad Affendy Abdul Ghani, PINS JULY 2009 NADA PERNEC 013 PERNEC PAYPOINT Putting a Tengku Asmaluddin Tengku Arshad CEO Pernec PayPoint Helo XPAX Promotion The Helo XPAX team from Pernec PayPoint was aggressively promoting Helo XPAX on 1 July till 8 July 2009. The main objective of the promotion was to target the customers, to drive awareness for Helo XPAX Reload and also to promote usage of Helo public phone. It was very successful and received positive feedback from the customers. Launching is in progress and will be announced soon. The features and benefits of Helo XPAX are: • Ease of use at Helo Payphones – Lift the phone receiver, insert six (6) - 0.50 sen coins in the coins slot and you are on your way to the reload world. • Prepaid convenience – Minimum reload of RM3.00. • Can be used to reload for prepaid XPAX users - family and friends. • Can reload at all Helo Payphones nationwide. • Reloads are ideal for users to suit your budget for the day. 014 NADA PERNEC JULY 2009 VAND “However, this convenient communications tool is, more often than not, a victim of vandalism or fraud.” PERNEC PAYPOINT Stop to Payphone DALISM T he vandalism of public payphones is of growing concern across the nation and to this end, Pernec, as a responsible ser vice provider, is planning to organise an awareness programme on how to combat this crime. To be launched soon, this CSR programme is aimed at deterring payphone vandals from committing this despicable act and reducing the incidence of payphone vandalism within the community. Pernec PayPoint’s new CEO, Tengku Asmaluddin described public payphones as still being one of the most convenient ways of communicating, especially in rural areas where cellular coverage is still ver y poor. “However, this convenient communications tool is, more often than not, a victim of vandalism or fraud,” he stated. He said the Helo Payphones were constantly undergoing maintenance works due to vandalism and fraud apart from natural environmental conditions. “Vandalism is perpetrated in many forms: breaking of glass at booths, breaking of coin boxes, the use of foreign coins or objects, broken handsets that are either ripped out entirely or broken in several places and left in pieces. Most prevalent now at the Helo phone booths are the pasting of illegal advertisements by loan sharks.” He added that the continuous damage to payphones and handsets have contributed to high maintenance costs per payphone. Due to this, payphone operators cannot afford to reduce the telephone rates that should be enjoyed by the public at large. He added, “Vandalism is a perennial problem”. There is no single definition and no model solution on how to totally eliminate this problem. Its direct costs amount to millions of ringgit yearly, and its wider effects range from inconvenience and discomfort, to many actual unfortunate incidents to the public. Considerable energy and resources have been directed at understanding why vandalism takes place at all and Pernec PayPoint will continuously devise preventive schemes to reduce the incidence of vandalism currently. JULY 2009 NADA PERNEC 015 INFO & ACTIVITY Knowledge Management in Pernec By : Hashimi Mohd Hashim, Collaborator : Mohd Misron Omar, Knowledge Management Department INTRODUCTION ince its incorporation in 1973, in order to survive, Pernec has been meeting ever increasing competition and technological change, and has evolved into a full-fledged ICT company, with markets in telecommunications, the financial and IT sectors. S In global markets today, knowledge is the new coinage. Intellectual Capital (ideas, different kinds of knowledge, innovations, etc) is gaining prominence as the prime mover of markets. Big businesses today, aiming to maintain or capture more market share, are continually investing in knowledge initiatives to gain competitive edge and profitability. within Pernec, to support Pernec’s business operations. Culture changing is a challenging and long-term process which involves altering of attitudes and habits, and overcoming resistance to change. The KM Department is not the owner of the knowledge and do not have ownership of the media (e.g. documents, files, manuals, books, etc) wherein the knowledge resides : these belong to the respective departments or personnel who contribute the documents, etc, into the knowledge database. The department needs to know the processes to manage Pernec’s knowledge wealth by: PERNEC’S KNOWLEDGE MANAGEMENT(KM) DEPARTMENT ESTABLISHED In the Change Management exercise, begun in 2006, one objective set was Managing Organisational Knowledge. In mid-July 2008, the Knowledge Management Department was setup to look into this objective. In November 2008, the KM Policy was created. 1. understanding and focussing on how Pernec identifies, creates, captures, shares and leverages on knowledge. 2. identifying or coming up with systematic processes to support these activities which enable replication of successes. The objective of the department is to create a knowledgesharing culture and to manage the sharing of knowledge, 1. The processes to enable the evolution or change towards a culture of knowledge-sharing in Pernec 016 NADA PERNEC JULY 2009 As the objective is culture-change, a KM system (KMS) is mandator y. This KMS includes: INFO & ACTIVITY 2. A KMS application, which has the following functions/characteristics: a. It is available to every Pernec user (‘user’ as defined in the Pernec IT Policy). b. It should facilitate users to contribute to the knowledge database but provide filtering mechanism through authorised personnel or knowledge controllers or moderators. c. Users can send their contribution to these moderators. d. Users can keep track on what they have sent and its status. e. It facilitates search for knowledge in the local and external knowledge database(s). f. It has the ability to produce relevant statistics on KMS utilisation. Resource problems prevented an initial attempt to develop the KMS Application but a knowledge repository and information sharing initiative has recently been set up. CHALLENGES/OBSTACLES The challenges/obstacles faced by the KM department are: 1. To develop a KMS suitable for Pernec and its operations. 2. Lack of knowledge sharing culture and respect for knowledge in Pernec. Both 1 and 2 require a long term strategy. 3. Lack of motivation: ‘What do I get if I share my knowledge with others ?‘ is a question users will ask. Knowledge sharing must be linked to KRA and KPI. In the next article on Knowledge Management, we shall address other issues and aspects of interests which relate to KM in Pernec. Since its incorporation in 1973, in order to survive, Pernec has been meeting ever increasing competition and technological change JULY 2009 NADA PERNEC 017 INFO & ACTIVITY Pernec Reactivates its Safety & Health Committee As part of GAFM’s initiative for year 2009, GAFM will be responsible for providing a secure, safe and healthy working environment for staff and customers present in the Pernec environment. 018 NADA PERNEC JULY 2009 T he Safety & Health Committee 2009 was formed on 26 February 2009 comprising of 16 members including its Chairman, En. Mohd Yusof Abdul Mutalib who is also the Senior General Manager for Group Admin. & Facilities Management Dept. (GAFM). Pernec Management has given the mandate to GAFM to reactivate the committee that has been inactive for a few years. As part of GAFM’s initiative for year 2009, GAFM will be responsible for providing a secure, safe and healthy working environment for staff and customers present in the Pernec environment. Formation of the Committee is also to fulfil the requirement from Occupational Safety & Health Act (OSHA - Sect. 30 (1)(a) to establish the committee in companies that have 40 or more staff). The functions of a Safety & Health Committee are: 1. Assist in the development of safety & health rules and safe systems of work; 2. Review the effectiveness of safety & health programmes; 3. Carry out investigation on the trends of any accident or incident which occurs at the workplace and shall report to the employer of any unsafe or unhealthy condition or practices at the workplace together with the recommendations for corrective action, and 4. Review the safety & health policies at the workplace and make recommendations to the employer for any revision of such policies. INFO & ACTIVITY PERNEC SAFETY & HEALTH COMMITTEE 2009 CHARTER (1). The steering committee comprises of full representation from all business and support groups within Pernec. (2). Each group is represented by the executive, non-executive and site safety inspectors/expert representatives in order to know and deal with real Safety & Health problems and issues unique to that individual group. (3). The steering committee acts as a custodian as well as the driver to ensure that the company’s Safety & Health initiatives meets the overall objectives in providing a secure and safe working environment for staff and customers present in the Pernec environment. (4). The steering committee will oversee and ensure the development of individual Business and Support Group Safety & Health manuals to be adopted by all staff within the group. Wherever possible, the manual will be in line with statutory requirements from relevant bodies such as NIOSH and DOSH. (5). Four main subcommittee’s have been formed to address the Safety & Health requirements for the entire company, namely: (i). Emergency Response Group to initiate fixed procedures to deal with fires or other calamities that may arise. In dealing with the above, this group comprises of the following : • First Action Team who are responsible in initiating fixed procedures to address the above. • Fire Marshal Team who are responsible for the safe evacuation of staff during fire or other calamities that may arise. (ii). First Aid Team - to attend to staff in need of first aid assistance arising from injuries sustained resulting from fires or other perils/calamity that may arise. (iii). Audit Team - to ensure that the Safety & Health procedures and policy adopted by the company is strictly adhered to by all Pernec staff in both office based or site based working environment. (iv). Training and Promotion Team - to ensure that full information and adequate training is provided to all Pernec staff with regards to the Safety & Health issues within Pernec. OVERALL PERNEC SAFETY & HEALTH INITIATIVES ROADMAP In the effort to ensure Pernec conforms to the statutory requirements of the Occupational Safety & Health ACT, Pernec will embark on the following actions: • Year 2009 – comply and subscribe to applicable legal requirements. • Year 2010 – comply with standard requirements of OHSAS 18001 and MS1722. • Year 2011 – Integrate system performance (QMS,OSH and others). JULY 2009 NADA PERNEC 019 HAPPENINGS/EVENTS Karnival Kerjaya dan Keusahawanan Graduan 2009 K arnival ini adalah merupakan yang julung kalinya disertai oleh Pernec Corporation Bhd yang dianjurkan oleh Kementerian Pengajian Tinggi Malaysia. Karnival selama tiga hari ini bermula dari 15 hingga 17 Mei 2009 bermula pada jam 10:00 pagi hingga 7:00 petang bertempat di Pusat Dagangan Dunia Putra (PWTC). Sebanyak 600 syarikat daripada pelbagai sektor industri telah turut serta menjayakan karnival ini dengan sebanyak 10,000 peluang pekerjaan ditawarkan. Pelbagai aktiviti disediakan termasuk pameran daripada syarikat, temuduga terbuka, taklimat berkenaan pekerjaan, jualan produk IKS dan pelbagai peluang perniagaan. 020 NADA PERNEC JULY 2009 Karnival selama tiga hari ini berjalan dengan lancar dan mendapat sambutan yang hangat daripada graduan-graduan pusat pengajian tinggi tempatan dan juga individu-individu yang sedang mencari peluang pekerjaan. Pihak penganjur telah menyediakan sistem kad ‘bar code’ bagi memudahkan sesiapa yang ingin memuat naik maklumat peribadi serta permohonan mereka ke dalam komputer-komputer yang telah disediakan. Tempat pameran Pernec juga menjadi tumpuan para pengunjung dan pencari pekerjaan kerana sepanjang karnival ini berlangsung, Pernec telah dapat mengumpul lebih kurang 600 permohonan dan sehingga kini Pernec masih lagi menerima permohonan melalui email daripada pengunjung yang mencari peluang pekerjaan di Pernec. HAPPENINGS/EVENTS Pernec Hosts this year’s PET called War @ Work Pernec had the honour of hosting this year’s Post Event Training (PET) programme for the PNB Group on 11 March at Kelab Darul Ehsan (KDE). By: Nor’ Azizan Abd Razak QMS Department M r. Eugine Tan from Trainers Alliance Gemilang Sdn. Bhd. was the guest speaker of the day. His presentation entitled War @ Work touched on understanding the challenges and obstacles faced by our business today. The ‘war’ referred to in his presentation certainly was not of the infamous “shock and awe” variety but more of the traditional “smash and grab” version – where there is real significance in and room for the use of strategic formations, deployment and tactical brilliance. The ‘war’ referred to in his presentation certainly was not of the infamous “shock and awe” variety but more of the traditional “smash and grab” version – where there is real significance in and room for the use of strategic formations, deployment and tactical brilliance. The main question was - just how does one interpolate the latter war scenario to the business world one operates in. The programme highlighted the various possibilities using strategies and wisdom derived from classic war manuals as well as interpretation and implementation of principles by bril- liant historical war figures. Finally participants were required to map the insights gained to more modern business events and personalities. At the end of the programme, participants were able to establish a link between war and the real business world; choose appropriate strategies and tools for personal and organisational achievements as well as adopt and adapt lessons learnt from the war and business metaphors. The PET programme was initiated by the PNB Group in 2001 with each company within the PNB Group required to organise a training event involving participation from all other companies within the Group. The objective of PET was to serve as a platform for the PNB Group to share best practices, resources and expertise. JULY 2009 NADA PERNEC 021 Big SeIri Day HAPPENINGS/ EVENTS Pernec | HQ | 2009 P ihak pengurusan Pernec Corporation Bhd telah mengadakan “Pernec Big SeIri Day” atau gotong royong secara besar-besaran melibatkan semua anak syarikat Pernec di Kuala Lumpur pada 8 May 2009 dan di Tikam Batu, Kedah pada 22 May 2009 yang berkonsepkan “Quality Work Environment” iaitu: nn nn nn nn nn Mewujudkan suasana kerja yang kondusif, tersusun dan bersih. Memupuk semangat bekerjasama (teamwork) di kalangan warga Pernec. Melahirkan pekerja yang berkualiti dan cemerlang. Menghasilkan kerja yang berkualiti bagi mencapai piawaian keperluan pelanggan. Mencapai ke tahap “Exceed Customer Satisfaction”. Program yang diadakan di Pernec Kuala Lumpur ini mensasarkan beberapa objektif di dalam perlaksanaannya: nn nn nn Untuk memberi peluang serta ruang kepada kakitangan Pernec untuk menyisihkan barangan tidak terpakai seperti dokumen-dokumen lama, buku, kertas-kertas yang sudah tidak digunakan, perabot lama dan lain-lain. Untuk melahirkan suasana yang kondusif, bersih dan selesa buat warga Pernec. Bertujuan melahirkan kesedaran tentang betapa pentingnya konsep 5S untuk diadaptasikan dalam budaya kerja. Program ini merupakan kesinambungan kepada program 5S yang pernah diadakan di Pernec pada tahun 2004 dan dirasmikan sendiri oleh Pengarah Urusan Pernec, En. Shaharom Md. Shariff. Dengan komitmen semua warga Pernec, program seperti ini dilihat berjaya mencapai matlamat seperti yang disasarkan. Inisiatif seperti ini wajar diteruskan pada masa akan datang bagi membolehkan keadaan persekitaran Pernec sentiasa berada dalam keadaan ceria dan selesa. Ribuan terima kasih diucapkan kepada semua yang terlibat dalam menjayakan ‘Pernec Big SeIri Day 2009’. 022 NADA PERNEC JULY 2009 Big SeIri Day Pernec | Tikam Batu, Kedah | 2009 by: Wan Zulhazran Wan Zulkifli, QMS Department HAPPENINGS/ EVENTS P ada 22 May 2009, aktiviti “Pernec Big SeIri Day” bagi Tikam Batu, Kedah, telah dimulakan seawal pagi bertujuan membersih persekitaran tempat kerja oleh semua warga Pernec Kedah. Di sebelah petangnya, program diteruskan dengan taklimat dan ucapan perasmian dari Ketua Pegawai Eksekutif Pernec Telco iaitu En. Dzulkifli Muhamad. Dalam ucapan tersebut, beliau telah mengambil kesempatan untuk memberi sedikit motivasi dan nasihat kepada warga Pernec Kedah. Program 5S yang telah dilancarkan pada tahun 2004 ini sangat mudah diamalkan oleh sebarang jenis perniagaan sama ada perkilangan, perkhidmatan atau perniagaan. 5S adalah 5 set perkataan Jepun dengan setiap satunya bermula dengan bunyi “se” atau “shi”. Set-set perkataan tersebut adalah: SEIRI - SISIH Sisihkan dan buangkan barangbarang yang tidak diperlukan. SEITON - SUSUN Susun barang-barang dengan teratur supaya ianya mudah diambil atau dipulangkan ke tempat asal selepas digunakan. SEISO - SAPU SHITSUKE - SENTIASA AMAL Sentiasa bersihkan tempat kerja anda dengan rapi supaya tiada kekotoran di lantai, mesin dan peralatan. SEIKETSU - SERAGAM Melatih pekerja mematuhi prinsip 5S dengan baik supaya menjadi amalan budaya kerja yang cemerlang dan berterusan. Memelihara taraf kebersihan dan penyusunan tempat kerja yang efektif dan sistematik setiap masa. “….Seiri juga perlu dilihat dari perspektif yang berbeza. Tempat kerja yang bersih dapat menghasilkan kerja yang berkualiti, di samping pembersihan minda juga perlu dilakukan demi mengubah budaya kerja warga PAN dari tahap lama ke tahap yang baru. Perkataan Seiri juga boleh ditambah dengan huruf ‘ng’ yang menghasilkan perkataan ‘seiring’, lantaran membawa maksud seiring dalam merealisasikan Misi dan Visi Pernec…” En. Dzulkifli muhamad, Ketua Pegawai Eksekutif Pernec Telco JULY 2009 NADA PERNEC 023 HAPPENINGS/EVENTS A THREE DAY TRAINING PROGRAMME FOR INTERNAL AUDITORS OF OSH MANAGEMENT SYSTEM AUDIT (OHSAS 18001:2007 / MS1722) by: Noor Zalina Hj. Basir QMS Department PERNEC HQ FROM 9 – 11 JUNE 2009. A t hree day training programme on the OSH Management System, OSH Legislation, Occupational Health & Hygiene and Workplace Hazard Inspection / Audit Method was conducted by Encik Mohammad Zailan Haji Siwan and Encik Zulkifli Wahid from SATC Training & Construction Services. A group of executives representing various departments of Pernec Group of Companies that were appointed as OSH auditors by their respective Head of Business Unit These training participated actively throughout the three sessions were day workshop. regarded as very relevant and successful by the participants. This group of auditors will determine whether the Occupational Safety & Health activities are effectively and suitably implemented to achieve the organisation’s policy and goals. During the workshop, the auditors were exposed to current issues with regards to potential hazard that companies face in office environment and project sites. On the third day, the participants were divided into four groups for the Live Audit / Safety 024 NADA PERNEC JULY 2009 Inspection activities. They were requested to conduct inspections to identify hazards and risks at Pernec PayPoint offices in Lembah Kelang Timur and Taman Perindustrian IKS, Mukim Batu, Kuala Lumpur. Each group was requested to present the findings and propose corrective plans. These training sessions were regarded as very relevant and successful by the participants. AMONG THE FEEDBACK RECEIVED WERE: • Opportunity to learn and understand the OSH Management System, Categories of Hazards, OSH Legislation, Traffic Management System and Workplace Hazard, Safety Inspection / Audit Method. • The workshop exposes the hazards at workplace and work activities (at office and sites). • The session enabled the team leaders to exchange information on current challenges and obstacles in implementing corrective plans on occupational safety & health issues. ASPIRATION Tingkah Laku Etika Islam Dalam Perniagaan ISLAM DAN PERNIAGAAN Islam bukan hanya sebuah agama tetapi satu cara hidup yang lengkap dan sempurna (ad-Din). Ia menyediakan peraturan dan garis panduan untuk manusia dalam segala aspek kehidupan termasuk bidang perniagaan. “Dan tidak kami utuskan kamu(wahai Muhammad) melainkan sebagai rahmat untuk seluruh alam” (Surah Al-Anbiya, ayat 107) Sudah semestinya agama serta peraturan dan garis panduan yang terkandung di dalamnya yang diturunkan oleh Maha Pencipta kepada manusia adalah lebih baik daripada peraturan yang disediakan oleh manusia kerana manusia itu sendiri mempunyai pelbagai kelemahan. Oleh itu tanggungjawab manusia di muka bumi adalah untuk menjalankan amanah menegakkan agama Allah SWT dan peraturan serta hukum-hukumnya termasuklah memanfaatkan segala sumbersumber semulajadi dan lainnya yang dicipta oleh Allah mengikut apa yang ditetapkan oleh Allah untuk kebaikannya dan makhluk lain kerana dia akan dipertanggungjawabkan di depan Allah SWT di hari pembalasan nanti. MEMENUHI TANGGUNGJAWAB AGAMA Perniagaan adalah digalakkan dalam Islam dan ia menjadi satu kaedah memenuhi tuntutan agama. Lima perkara asas untuk kehidupan manusia yang perlu dipelihara seperti yang telah disyari’atkan adalah: 1. 2. 3. 4. 5. Agama Nyawa Akal Keturunan Harta Ini bagi memenuhi tahap dharuriyyah (keperluan asas) manusia. Perniagaan juga harus dijalankan dengan mengambilkira tiga aspek penting dalam etika perniagaan dalam Islam, barang yang hendak diniagakan haruslah yang halal dan yang mendatangkan manfaat kepada manusia. Islam melarang kita berjual-beli dengan empat kategori manusia (kanak-kanak, hamba, orang buta dan orang gila) supaya perniagaan yang dijalankan tidak melibatkan kezaliman. Islam melarang kita dari menceburkan diri dalam riba, gharar, ihtikar, dan sebarang penipuan. PENGAJARAN Niat, falsafah, matlamat, hubungan dengan pihak pekerja, pengeluaran, pembiayaan, perancangan dan pengawalan, pengiklanan dan sebagainya dalam menjalankan kegiatan perniagaan harus dijalankan mengikut etika dan peraturan yang telah ditetapkan dalam Islam. “Wahai orang-orang yang beriman! Janganlah kamu makan harta-harta kamu sesama kamu dengan jalan yang salah (tipu, judi dan sebagainya) kecuali dengan jalan perniagaan yang dilakukan secara suka sama suka di antara kamu, dan janganlah kamu berbunuh-bunuhan sesama sendiri. Sesungguhnya Allah sentiasa mengasihani kamu” (Surah An-Nisa’, ayat 29) Sesunggunya kita semua akhirnya akan dipertanggungjawabkan di hadapan Allah SWT di hari akhirat nanti dan akan menerima balasan yang setimpal di atas segala amal perbuatan di dunia ini. “Maha Suci Allah yang di tanganNya lah segala kerajaan dan Dia Maha Kuasa atas segala sesuatu. Yang menjadikan mati dan hidup supaya Dia menguji kamu, siapa di antara kamu yang lebih baik amalnya. Dan Dia ‘Maha Perkasa lagi Maha Pengampun” (Surah Al Mulk, ayat 1-2) Wallahua’ lam. by: Amaludin Mohamad, PMD, PT JULY 2009 NADA PERNEC 025 CSR Generous Donation to Fight Cancer P ernec Corporation Bhd made a donation of RM5,000 to the National Cancer Society of Malaysia (NCSM) to support their event, ‘Relay for Life’. The official cheque presentation ceremony was held on 30 April 2009 at the NCSM headquarters in Kuala Lumpur. Our contribution was a symbol of support by fellow Pernec-ians to all cancer victims. It also symbolised our concern and awareness that those suffering from cancer require treatment in order to live as normal a life as possible. Pernec’s Managing Director, Encik Shaharom Md. Shariff and Senior General Manager of Customer Relations Management (CRM) and Corporate Communications, Puan Che Wan Esah along with Pernec executives attended the event. ‘Relay for Life’ was an overnight team event with a carnival-like atmosphere to raise funds for the NCSM. The event has become the world’s largest fundraiser, with events held in 23 countries including 4,000 events in America where it all began in 1985. 026 NADA PERNEC JULY 2009 GALLERY From right : En. Shaharom Md. Shariff, Tan Sri Dr. Ahmad Tajuddin Ali, Dato’ Ir. Haji Annies Md Ariff and Dato’ Mohd Yasin Mohd Salleh Pernec Golf Invitation 2009 JULY 2009 NADA PERNEC 027 Use our latest products without hesitation. HalalSquare.com is a product of Pernec IT and the launch marks Pernec’s commitment in marketing of Islamic products while establishing its eCommerce presence. This signifies a powerful impetus for the Halal market industry in Malaysia and abroad. As a start, www.halalsquare.com.my provides a platform where we complement the increasing demand of the Halal industry exchanges through web-enabling technology; reaching the Muslim communities all over the globe. The HalalSquare.com is a HALAL CENTRE providing services for the community. For more information: HalalSquare.com PERNEC IT, Lot 1026, Jln Enggang, Ulu Kelang Industrial Zone, 54200 Selangor Darul Ehsan P: 603 4259 6081 F: 603 4256 8990 www.halalsquare.com E: halalsquare@pernec.com.my