2013 annual report - Eggleston Services

2013 ANNUAL REPORT
egglestonservices.org
E m po w er i n g people , c h an g i n g l i v e s .
Creating Education, Training and Employment Opportunities at home, at work and at play.
2013 ANNUAL REPORT
LETTER FROM THE CEO
Business Fulfillment
H
aving a job is more than just providing income for yourself and your family. It’s a place to have social
interactions, make friends, learn new skills and take on new challenges.
At Eggleston we empower people with disabilities through education, training and employment.
Now more than ever, there is a growing need for community based disability services like Eggleston
even as traditional funding from state and national resources is decreasing.
This past year we have continued to make improvements to the infrastructure of our company, carefully
allocating resources and personnel.
Our document services division continues to expand and offer valuable services to a broad base of customers.
We continue to improve our vehicle donation program, maximizing the value of each donation and providing meaningful
employment for individuals who get the vehicles ready for auction. We have had improved results by initiating a “drive
through” auction style, which makes it easier for bidders to preview and purchase vehicles. The proceeds from our auctions
help us expand our programs.
We also benefit from financial gifts from individuals who want to make sure we can continue to provide services.
We expanded services to Virginia Beach with our addition of Beacon House, a program for persons with acquired traumatic
brain injuries, and our community employment department continues to grow, placing persons with disabilities in private
companies throughout the region.
Of course none of our successes would be possible without the support of individuals in our community. There are many
ways to support Eggleston, and we thank you for finding your own way to help.
Sincerely,
Paul Atkinson
Mission
Creating education training and employment
opportunities
Vision
Eggleston envisions a community which
values the abilities of all persons and
endeavors to improve quality of life at home,
work and at play
Values
Integrity, Choice, Empowerment and Quality
Quality Statement
Excellence in Action
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Eggleston Fast Facts
• Provides Services to over 800 individuals with
disabilities each year
• Operates 33 programs in 16 locations
• Almost 3 million dollars of wages paid to persons
with disabilities in 2012
• The largest employer of persons with disabilities
in the region
• Helped tens of thousands of individuals since 1955
• Placed over 150 people in community employment
settings such as grocery stores, manufacturing and
law firms
• Have received the highest accreditation
available from the Rehabilitation Accreditation
Commission (CARF)
The business fulfillment center on Military Highway
is the home of four Eggleston business operations;
Embroidery, Business Services, Document Shredding, and
Document Conversion. A separate building behind the
main building houses our Automotive Center.
The facility, which formerly was an automotive
dealership, is large, offering 24,000 square feet of work
space. This has meant we have the capacity to expand
work opportunities.
Document shredding and conversion are growing
businesses that provide steady work for persons with
disabilities. This growing business line has provided job
opportunities for many individuals with disabilities. DOMA
Technologies of Virginia Beach joined with Eggleston,
as a mentor in the establishment of our document
conversion operation, and our facility now also serves as
a model facility where Source America provides training
for other organizations similar to Eggleston who provide
employment for persons with disabilities and who want to
start a document conversion business.
The types of jobs we do in our assembly division are
interesting and diverse. We have packed peanut brittle in
boxes for retail sale at Wal-Mart and other stores, created
unique gift items such as Alpha-Pic, which use photos to
creatively depict a person’s name. Our teams can handle
great volumes of work. Currently we are separating
& folding cardboard corners for one of our customers,
Mancon Inc. The team on that project assembles more
than 35,000 pieces per month.
John Nichols works
as part of the team
separating & folding
cardboard corners for
one of our customers,
Mancon Inc. The
team assembles more
than 35,000 pieces per
month.
Pumpkins
for sale at
the Eggleston
Garden
Center at
Tanners
Creek
Eggleston Retail Center at Tanner’s Creek
The Eggleston Retail Center is a retail hub that includes
the retail garden center, a pet care business, horticultural
greenhouses and additional retail space leased to a
restaurant, Café M.
Let’s Go! Pet Care services include dog walking, bathing,
doggy daycare and in-home pet care. . It also provides
associates an opportunity to develop a therapeutic bond
with the animals
Associates at the greenhouses gain life skills training
in a prevocational setting. The nursery is active in the
community, and some of this year’s highlights include
the Stockley Fall Festival, events at the Virginia Zoo, the
Fred Heutte Center’s Spring Sale and providing hands-on
education to high school students with disabilities at the
Chesapeake Arboretum.
We also operate a day support program at this location
which focuses on building relationships with members in
the community while providing supports to individuals that
foster their independence.
One example would be our unique partnership with
the Yardhouse restaurant. Our day support associates
travel to the Yardhouse to polish and roll silverware each
morning.
We are also continuing to work with Veteran Affairs
to support an individual with traumatic brain injury. This
location has also been the test location of E-track, a new
software based documentation and tracking program that
helps us with record keeping.
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egglestonservices.org
2013 ANNUAL REPORT
Automotive Center
Civitan Acres
Vehicles donated
to Eggleston
are serviced,
cleaned and
prepped by
persons with
disabilities
and sold at an
auction held
twice monthly.
Eggleston maximizes the value of the donation and all
proceeds from donations help us expand our programs.
The Eggleston Automotive Center administers
Eggleston’s vehicle donation program.
The operation employs approximately 31 individuals who
clean, detail and perform minor repair on donated vehicles
which are sold at our auctions which are held twice
monthly. We also provide fleet maintenance for all of the
organizations transportation vehicles.
Automotive
Center employees
take pride in
thoroughly
cleaning the cars
for auction.
Unlike other donation programs who advertise locally, we
have an in-house program and all of the proceeds stay
in Hampton Roads. We strongly believe we are the ideal
choice for someone who has a vehicle they are looking to
donate. Other donations programs lend their name to an
auction house in exchange for a portion of the proceeds
from the sale. We have control of the entire process and
make every effort to maximize the value of the donation.
This effort offers a better product at auction to buyers,
increases sale prices to fund Eggleston endeavors and
translates to a higher tax deduction for our donors.
Auctions are open to the public and held every other
Saturday at our facility located at 3525 N. Military Highway.
In the last 18 months we changed the way we run our
auctions, now offering a “drive through” style auction.
This is a superior way to present the vehicles offered for
sale. We have also forged new relationships with local
businesses.
Going forward we anticipate increased business from
retail customers, retail repair customers and fuel recovery
clients. We are continually exploring ways to improve
our auction and provide an exemplary experience for our
donors.
Minor
mechanical
repairs are
sometimes
needed and
provide training
for employees
who love cars.
Started by the Civitan Club in the 1950’s this 14-acre
camp property was donated to Eggleston to ensure
it would continue to serve the needs of persons with
disabilities.
The day support program helps persons with significant
support needs and we provide daily activities to help
develop and balance their social, physical and intellectual
well-being. We strive to provide an experience that
includes community inclusion activities off site.
We strive to be part of the local neighborhood,
and we serve some individuals who went to school
together and live in the same area. This strengthens our
local relationships and increases communication and
interactions.
In the past 12 months Civitan has been able to support a
more fragile population for day support services. Currently
Civitan is the only day program locally offering specific
support skills such as g-tube feeding, suctioning and has a
Licensed Practical Nurse on staff.
During each summer an eight-week summer program
gives campers a rich life experience and relieves caregivers
at home by giving them some time off. Campers sleep in
cabins, take trips, swim and participate in arts and crafts.
Thanks to the support of the Tidewater Striders running
club, the summer program has been partially supported
for the last two years by the OK5K run. The race is held on
the campus of Virginia Wesleyan College. The 2014 race
is scheduled for June 7, 2014. Come out to run and you’ll
help provide scholarships for summer campers.
Civitan Acres
summer camp
offers lifetime
memories and
a needed rest
for caregivers
Eggleston’s
OK5K event
held at Virginia
Wesleyan
College benefits
the summer
camp program
at Civitan
Acres.
Beacon House
Let’s Go
Let’s Go! Pet Care division,
which offers dog washing.
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Beacon House is a Clubhouse Program
in Virginia Beach organized to support
individuals living with the effects of brain
injury.
Participants at Beacon House enjoy interaction, the
opportunity to form friendships and access the services
and supports they need. Beacon House is a restorative
environment for people who have had their lives drastically
disrupted, providing the support of others to help with the
process of recovery.
Beacon House
participants
love to share
duties cooking
lunch each day
and visitors
are welcome
on select days
to tour the
program and
have a delicious
lunch for only
$2.
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egglestonservices.org
2013 ANNUAL REPORT
Laundry Services
Mailroom and Custodial
Our laundry services division processes millions of
pounds of laundry annually. Ninety five percent of our
customer base is federal customers, primarily the armed
forces, and the remaining five percent of customers are
from privately owned business. The laundry facility on
Ingleside Road currently employs 60 individuals with
disabilities. We also operate two different linen exchange
services; one for Ft Lee Army Command near Petersburg,
VA, the other at Joint Base Langley/ Ft Eustis located on
the Peninsula. Additionally, a crew of eight employees
provides a towel cleaning and exchange service for the S.
Frank Blocker Jr., Family YMCA in Norfolk.
This past year has brought some challenges: A large
federal customer successfully built their own laundry
facility so they could employ spouses and dependents of
active duty soldiers. That customer represented about 1.5
million pounds of laundry annually. Because the majority of
customers are federal customers, our ongoing challenges
are funding for laundry services remaining steady as
the government continues to struggle with our nation’s
budget. We are learning to be creative and flexible due to
dramatic fluctuations with incoming work load.
On a positive note, some federal customers have
increased their need for laundry services as a result of
base realignment initiatives which helped to ease the loss
of the 1.5 million pounds of laundry. We were excited to
have a new ironer/ folder installed this past November
which replaced a unit lost to a fire in 2012.
It has been a solid year and we are always learning and
looking to expand and improve our processes in order to
provide the best laundry services possible.
Eggleston operates mailroom services for the Army
Corps of Engineers in Norfolk. Our manager and
employees are valued and recognized by the ACOE
staff. We also provide custodial services 5 days a week
in 29 buildings located at Joint Expeditionary Base Little
Creek-Fort Story. This year we expanded our custodial
operations and the increased workload enabled us to hire
a new custodian.
Tidewater Drive
Michael Johnson, of Eggleston’s laundry division lead a group
of self-advocates to Washington, DC for the Grassroots
Advocacy Conference hosted by Source America. Employees
Paul Murray and Steven Blunt had the opportunity to talk
about important issues with representatives in the offices of
several U.S. Senators and Congressmen.
Community Employment
Eggleston provides employment for persons with
disabilities by placing them into the community with
private companies. In the last year Community
employment specialists at Eggleston placed 72 individuals
into local businesses such as Farm Fresh, The VirginianPilot and Blessed Sacrament church. Our community
employment specialists match potential employees
to understanding employers and we offer situational
assessments, job coaching and support along the way.
Food Services
Eggleston’s food service division continues to shine.
The Norfolk Naval Station Galley location once again
received its 5-star accreditation.
With over a 23 year history, Eggleston’s food service
division provides food service support and employment
for persons with disabilities at 9 different locations.
Eggleston food service employees provide a clean
and pleasant dining experience for military members
dining in galleys on several bases in the Hampton Roads
area. The total number of customer meals served last
year was in excess of 2.2 million. Food Service is one
of our longest running and most stable programs, having
provided long term steady employment, generating
millions of dollars of revenue and employing over 100
individuals.
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what we do. Our OBRA program, which is also based at
the Tidewater Drive facility, provides community-based
services to people living in local nursing homes.
Eggleston’s food service division continues to shine. The
Norfolk Naval Station Galley location once again received
its 5-star accreditation. With over a 23 year history,
Eggleston provides food service support and employment for
persons with disabilities at 9 different locations.
Our Tidewater Drive location is the site for a day support
program for a variety of individuals with significant support
needs and we also run a specialized seniors program
for persons over 50 years old. We host fun events on
site for our participants including a talent show and a
Veteran’s day picnic. Our staff at Tidewater Drive helps
participants by meeting their individual needs and by
giving them specific care and activities to help them enjoy
the best quality of life. Participants love arts and crafts
and participating in various cultural activities, and we often
host tours which give the community an up-close look at
Sarah Bonwell Hudgins Center
The Sarah Bonwell Hudgins Center in Hampton is owned
by the Sarah Bonwell Hudgins Foundation and operated
by Eggleston. The 40 acre campus has 13 buildings and
serves a variety of needs for person with intellectual and
developmental disabilities.
At the Sarah Bonwell Hudgins Center you will find Eggleston’s business fulfillment operation, and our document
shredding operation. A year-round day support programs
accommodates thirty-four individuals with a variety of
disabilities and the program has a large concentration of
associates with autism spectrum disorders. Eight of our
associates here are enrolled in our seniors program.
The Sarah Bonwell Hudgins Center is also the site of four
residential homes, each with 6-8 residents, and a supportive Living apartment with two tenants.
Also on campus is the Child Development Academy, a
child day center which offers a full inclusion model allowing for both disabled and non-disabled children. Our staff
is keenly focused on the families and children we serve.
Each child is given individualized care, and we are continuously fostering and developing each child to their potential.
Parents wanting to learn more, can visit the Academy’s
website, or tour at their convenience.
Henry Freeman
and Brack
Sessoms
participate
in the seniors
program that
created this
handprint
decorated
American flag.
In the coming months Eggleston will be expanding into
commercial food production. This new venture will provide
an opportunity to offer food production as well as packaging
for customers.
Fun Fact: Two of the earliest benefactors to the
Sarah Bonwell Hudgins Center were Mr. and Mrs.
Chester Carlson who became committed to helping persons with disabilities in 1963. Mr. Carlson
was the inventor of the xerography process. We
know the product today as Xerox.
Judy Howland
has enjoyed
her time
working at the
Sarah Bonwell
Hudgins
Center, recently
celebrating 42
years.
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2013 eggleston awards
Employee of the year
Roslyn Godsey
WAYS TO GIVE
There are several ways to give to Eggleston. Your tax deductible
donation will support our education training and employment
programs for persons with disabilities in our community.
Cash Donations
By mail ~ Eggleston, Attn: Donations
1161 Ingleside Road
Norfolk, VA 23502-5608
Online ~ Donations may be made securely online at
www.egglestonservices.org
Marvette Humphrey works at Eggleston’s
facility on Military Highway and also
participates in People 4 People, a self
advocacy group that meets monthly.
Donate a Vehicle
Your unwanted vehicle can help support our programs. Call 757-963-8393 to donate a car, truck or
motorcycle.
Associate of the year
Shannon Burton
Planned Giving
Consider a charitable gift in your estate planning. A “planned” gift allows you to make a positive change
while leaving a legacy that will benefit the people we serve well into the future. Consult your legal
and financial advisors and contact our development office for more information: Tom Redmond, VP of
Development, (757) 321-6873 or Redmond.tom@egglestonservices.org
The 1955 Society
Several individuals have chosen to support Eggleston through a legacy gift made through bequest.
Eggleston Champions
President’s award
Corky Hopkins
AAA Tidewater
AAA Tidewater has been a catalyst for donations by encouraging service customers to
donate cars when they decide they do not want to fix an older vehicle in AAA’s repair
shop. They have distributed flyers and provided positive information to customers who
may choose to donate a vehicle to Eggleston.
Best Thrift Stores
Best Thrift opened the doors on a new thrift store in the spring which donates a portion of
its proceeds from sales to Eggleston. The thrift store has also been active in promoting
employment for persons with disabilities and has hired several employees through
Eggleston’s Community employment division as well as temporary workers through LINK
staffing.
Community Employment award
Richard Harrell
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Gold Merit Award
The Yard House
The Yard House in the Virginia Beach Town Center contacted Eggleston to see if employees
would be able to come clean and roll and silverware each morning, and the program has been
a success. Six Eggleston associates travel to Yard House every morning and greatly enjoy the
chance to interact and work in the community.
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FINANCIAL RESULTS 2011-2013
OUR LOCATIONS
Revenue 2011 2012 2013
Federal Contract Services
$10,752,065
$11,058,613
$11,343,723
VA Dept of Medical Assistance
$5,466,556
$5,398,063
$5,447,232
Other VA State Funds
$605,801
$557,191
$770,333
Sales & Fees
$1,524,737
$2,295,184
$2,569,427
Auto Sales
$1,108,624
$1,074,222
$1,093,268
Community Service Boards
$492,860
$529,178
$540,092
Contributions
$121,234
$481,456
$125,588
United Way
$92,593
$91,410
$79,087
Grants
$153,000
$-
$181,405
Investment Income
$23,164
$10,022
$2,157
Other Income
$240,365
$251,916
$200,721
Total Revenue
$20,580,999
$21,747,255
$22,353,033
Program Expenses
$19,237,732
$19,832,156
$20,163,979
Administrative Expenses
$2,015,800
$2,165,504
$2,127,595
Total Expenses
$21,253,532
$21,997,660
$22,291,574
Increase <Decrease> in net assets
$(672,533)
$(250,405)
$61,459
Auto Contributions
Community Service Boards
Contributions
Investment Income
Other Income
United Way
Grants
Other VA State
Funds
Sales & Fees
Federal Contract
Services
VA Dept of Medical
Assistance
Senior Management Team
Paul J. Atkinson
President and Chief
Executive Officer
Rick Biggs
Senior Vice President/Chief
Financial Officer
Thomas L. Redmond
Vice President Marketing
and Development
Michael Godwin
Vice President
Human Resources
Fenton Priest III
Vice President, Business
Services and Retail Operations
2013 Board of Directors
C. Arthur Robinson
Board Chair
Susan Craft
Vice Chair
Brian Dundon
Treasurer
Jeffrey E. Parker
Past Chair
Philip L. Russo, Jr.
Past Chair
Robert Fleishauer
Director
Charles Steinman
Director
Lawrence Grossman
Director
Frank Urban
Director
Betsy Mason
Director
Ted Baker
Director Emeritus
Donald MacKeil
Director Emeritus
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Corporate Offices
1161 Ingleside Road
Norfolk, VA 23502-5608
Phone: (757) 858-8011
Toll Free: (800)722-5831
Fax: (757) 627-4760
TTY: (757) 852-9310
Job Hotline: (757) 858-8011 x250
Eggleston Automotive Center
3525 N. Military Highway
Norfolk, VA 23518
Phone: (757) 963-8393
Fax: (757) 965-4936
Business Fulfillment Center and Embroidery
Document Management and Shredding
Services
3525 N. Military Highway
Norfolk, VA 23518
Phone: (757) 962-2189
Fax: (757) 858-8057
Tidewater Drive Day Support
6431 Tidewater Drive
Norfolk, VA 23509-1699
Phone: (757) 625-2311
Fax: (757) 858-8057
Eggleston Document Management and
Shredding Services - Hampton
51 Battle Road
Hampton, VA
Phone: (757) 224-9680
The Child Development Academy
60 Battle Road
Hampton, VA 23669
Phone: (757) 224-5635
Fax: (757) 224-5638
Civitan Acres for the Disabled
2210 Cedar Road
Chesapeake, VA 23323-6303
Phone: (757) 487-6062
Fax: (757) 487-4143
Sarah Bonwell Hudgins Center
Day Support
51 Battle Road
Hampton, VA 23666
Phone: (757) 224-9680
Fax: (757) 224-9715
Eggleston Nursery
249 LaValette Ave
Norfolk, VA 23504-1067
Phone: (757) 961-5090
Fax: (757) 625-3692
Eggleston Garden Center
110 LaValette Ave
Norfolk, VA 23504
Phone: (757) 625-2044
Fax: (757) 625-3692
Let’s Go! Pet Care
110 LaValette Ave
Norfolk, VA 23504
Phone: (757) 321-6840
Fax: (757) 627-4760
Affiliated Businesses:
Link Staffing
7433 Sewells Point Road
Norfolk, VA 23513
Phone: (757) 351-6323
Fax: (757)226-0722
www.linkstaffing.com
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1161 Ingleside Road • Norfolk, Virginia 23502
757.858.8011 • TTY 757.625.5475
egglestonservices.org
PROGRAM
Eggleston has been accredited by CARF for the following services:
Community Housing, Community Integration, Child and Youth Services, Job Development,
Job Supporters, Job-site Training and Organizational Employment services.
Eggleston is a 501(c)(3) Not-for-profit Corporation