philippine quality challenge journey

PHILIPPINE QUALITY CHALLENGE JOURNEY
Francis I. Ferrer
CHAIRMAN
EMS Components Assembly Inc. was established in 2004
as a Microelectronics Assembly Sub-contractor.
117 A TECHNOLOGY AVENUE, LAGUNA TECHNOPARK,
BINAN, LAGUNA, PHILIPPINES
Perry A. Ferrer
PRESIDENT
Alliance Mansols Inc. was established in 2010
as an Off-site Management Solutions and a
Learning Service provider for operators in the
electronics and semiconductor industry.
117 A TECHNOLOGY AVENUE, LAGUNA TECHNOPARK,
BINAN, LAGUNA, PHILIPPINES
7 Criteria Framework
EMS Components Assembly Inc. started the
Philippine Quality Challenge Journey
in 2011 … 1st Batch
November 2012 PQC
Awarding Ceremony
at the
Dusit Thani Hotel, Makati City
EMS GROUP OF COMPANIES
PQC (2011):
EMS BEFORE
GROUP
OF2 Companies
COMPANIES
PRESENT (2015) : 4 Companies
Established 2004
Established 2010
Services
Services
• Microelectronics Assembly
• Offsite Management Service
• Value added Subcontracting • Learning Service
• Operation Management
Services
Certifications
• PEZA 12-68
Certifications
• SEC Reg. CS201012228
• PEZA
• Cert. No. ROIVA-08-10-1
• SEC Reg. CS200400731
DO18-A Series 2011
• DOLE
• ISO29990(1ST in Philippines)
• ISO9001:2008
• TCCLS Certified
• Child Labor Free
Establishment
• TESDA Training Methodology
Certified
Established 2012
Established 2014
Services
• Facilities Provider
Services
• Engineering Maintenance
Support
• Equipment Restoration &
Upgrade
• Product & Process
Development
Certifications
• PEZA 12-06-F
Certifications
• PEZA 15-114
EMS GROUP WORKFORCE
16,000
14,000
275%
INCREASE
14,246
12,000
10,000
8,000
6,000
3,792
4,000
2,000
0
2011
2015
BEFORE
PQC
4 YEARS
AFTER
EMS GROUP DEMOGRAPHICS
7
Executive Management
14,246
With over 40 years of experience in Operations and
Management in Electronics and Semiconductor Industry
Total as of July2015
15
24
229
244
13,727
Quality
Technical and Quality Assurance Team monitoring the
implementation of quality procedures
Learning & Training
TESDA Certified Trainers
Support Services
Dynamic and flexible support group catering to HR, Finance,
Compliance, Purchasing, Sales, Traffic and Facility requirement during
operations
Engineering & Technical
Highly skilled and experienced in Process, Equipment and
Maintenance Engineering equipped with intensive training on data
analytics, problem solving and several engineering tools
Operations
Skilled and trained manufacturing workforce
EMS GROUP
Revenue Improvement (Php)
2,500
Others
19%
400%
Improvement
Automotive
2%
2,000
Semiconductor
5%
Million
Php 1,500
Consumer
Electronics
15%
1,000
Electronic
Parts
59%
500
REVENUE BY INDUSTRY IN 2014
0
2011
2015
BEFORE
PQC
4 YEARS
AFTER
EMS GROUP
Annual Production Volume
300
138 %
Improvement
259 M
250
Million 200
Units
109 M
150
100
50
0
2011
2015
BEFORE
PQC
4 YEARS
AFTER
TOTAL QUALITY MANAGEMENT MODEL
CAPABILITIES
MANUFACTURING SERVICES
ELECTRONICS
ASSEMBLY &
INSPECTION
OPERATIONS
MANAGEMENT
SERVICE
SIX (6) HIGH
SPEED SMT
LINES
CAPABILITIES
SKILLED & TRAINED WORKFORCE
CUSTOMIZED TECHNICAL
TRAINING & DEVELOPMENT
MULTI-SITE TALENT
SOURCING
KRA-FOCUSED PERFORMANCE MONITORING
CAPABILITIES
MANUFACTURING ENGINEERING
PRODUCT,
PROCESS,
EQUIPMENT
ENGINEERING
MACHINE PREVENTIVE & SUSTAINING
MAINTENANCE
FACILITIES
ENGINEERING
LEARNING & DEVELOPMENT
OPERATOR LEARNING MODULES:
•
•
•
•
•
•
Work Ethics and Values
Basic Lean Manufacturing Tools
Electrostatic Discharge (ESD)
Quality Management System (QMS)
Environmental Management System (EMS)
Occupational Health & Safety (OHSAS)
•
•
•
•
•
Cleanroom Standard Operating Procedures
Institute of Printed Circuits Standards
Electronics Assembly
Basic Hand Soldering
Computer Basics
1st in the country to be certified to ISO 29990 !!!
Management System for Non-formal Education
ENGINEERING LEARNING MODULES
CERTIFICATION
QUALITY PROGRAMS/IMPROVEMENTS
1. QUALITY MANAGEMENT SYSTEM
• International Standard certifications
ISO/TS 16949, ISO 9001, ISO 29990
• Recognitions
The Philippine Quality Challenge Awardee (DTI)
2. CULTURE OF INNOVATION
• Improvement projects on system, process and
production and continuous improvement mindset.
3. MY PERFORMANCE SYSTEM
• A key result area focused foundation, individual
performance tracking and monitoring system
QUALITY PROGRAMS/IMPROVEMENTS
4. ZERO DPPM MINDSET
• Campaign on common mindset in achieving ZERO DPPM
5. CUSTOMER SUPPORT
• A customer satisfaction survey system to obtain customer
satisfaction rating from a customer’s perspective.
• Immediate action, investigation and corrective action
turn-around-time within 7 working days.
CORPORATE SOCIAL RESPONSIBILITY
HOUSE BUILDING PROJECTS
WITH HABITAT FOR HUMANITY
BLOOD DONATION DRIVE WITH
PHIL. NATIONAL RED CROSS
MEDICAL MISSIONS
DONATION ACTIVITIES
TREE PLANTING
FIF SCHOLARSHIP PROGRAM
OUR PARTNERS
NIKKOSHI
“I strongly believe that the road to success will be
travelled by those who embrace
constant innovation and continuous improvement.
The Philippine Quality Challenge, which highlights the
Seven Criteria Framework have been
key contributor to our daily improvement.
From the outside looking in, the assessors were able to
identify gaps that are essential for our organization to
address and lead us to the road of
continuous improvement. The program has been
instrumental in our relentless pursuit for excellence.”
Perry A. Ferrer
President
EMS Group of Companies
Thank you