works in progress

WORKS IN
PROGRESS
Annual Report
2011/2012
Art by Steve Bratko
LETTER
FROM CEO
Creating Art Reflects Changed Lives
I
have always been
amazed by people
with artistic abilities.
Whether it’s putting
words to paper in
a poem, writing
music, or expressing
themselves through
sculpting or painting,
sharing thoughts
and emotions with
the world through art is a real gift. We
are exploring this theme of art in the
annual report, partly because of our new
Hope Studio program at the Ray of Hope
Community Centre. But also because it
reflects what continually happens in the lives
of individuals and within our organization.
Painting a picture is a process. A series of
brush strokes transforms a blank canvas
into the scene that the artist envisions. We
are also like works of art. Past experiences,
our choices, and the input of family, friends,
mentors, acquaintances, and sometimes
strangers, help shape who we become.
2 Ray of Hope
For many of those we serve at Ray of
Hope, the picture isn’t necessarily pretty.
Dysfunctional families, trauma, abuse,
poverty, discrimination, and stigma, as well
as physical and mental disabilities, mar
their images. But just as other paintings are
discovered below the surface of some old
masterpieces, God’s original design and his
intentions for their lives are visible beneath
the devastation and destruction.
Ray of Hope staff, volunteers, and
supporters have the opportunity to touch
troubled youth and people in need. Some
bring light to a dark landscape by providing
a place of support or a sense of hope, while
others help to create a whole new picture in
a changed life.
I trust that this report will give you a glimpse
into some of our “works in progress” as we
collaborate with the One who is shaping us
all into His image.
Harry Whyte
CEO, Ray of Hope
YOUTH EMPLOYMENT SERVICES
Helping Youth Get Back to School and Work
Woman Achieves Personal
and Employment Success
Kim was nervous in her interview for a
position in the café program. At 27,
Kim had not worked in a regular job
since she was sixteen. Addicted to
cocaine and many other drugs, Kim
worked as an adult entertainer for
several years. During this time, she
had a baby, who was taken away by
Kim’s mother for his own protection.
Kim did not see her son for two years.
At the time of her interview, Kim was in
a methadone program and had been
clean for a year. We thought we could
help her, so we gave her a position at
the café.
Kim struggled in the beginning. She
had not worked for so long and being
on methadone fatigued her. If she over-
exerted herself, she got severe stomach
pains and threw up. We reduced her
hours until her body gradually got
stronger. After six weeks, Kim was able
to work a normal shift.
Soon Kim excelled in all areas of the
café program. She was reliable, worked
hard, and attended all her training
sessions, including First Aid, WHMIS,
Safe Food Handling, and Smart Serve.
Kim graduated on March 31st, 2012,
and is now employed! She has also built
a solid relationship with her son and has
partial custody of him.
We are very blessed to witness God’s grace
through people like Kim. She has impacted
our lives as much as we have hers.
Fiona Kangaloo & Sharlene Wallace
Café Managers
17 youth leaving custody or who refused to attend school
were supported as they worked on high school credits.
Alternative Education Centre Highlights
• Students in the program completed 36 credits.
• A student who was going to classes at his high school 10% of the time increased
his attendance to 80%; another teen increased attendance from 30% to 90%.
• Two of our previous students are working and have been at their jobs for more
than three months.
• Our program was full, and we had to turn some students away.
2011/2012 Café
Employment Program
Highlights
• 1 5 youth graduated;
6 are employed, 4
returned to school,
and 2 attend school
and work.
• 2 youth that entered
the program but did not
graduate are employed;
another is in school.
• We had our highest
sales ever this year
(increased sales are
needed to reduce
funding subsidies for
the program).
•O
ur staff team is the
strongest it’s ever been.
• When a former student tragically passed away this year, we were reminded to
make the most of our time with the youth.
Annual Report 2011/2012 3
YOUTH
ADDICTION
SERVICES
Young Man Turns His
Back on Addictions
I
t started when my parent’s found out I
smoked weed in grade nine. After that my
dad always expected the worst, and he started
to treat me like I was addicted to crack, like
there was no hope. This made me feel smaller
than I was, like it was a bigger deal than it was.
I rebelled more, disagreed with everything he
said, and wanted him out of my life.
I started re-engaging in school, and actively
worked to prove that I had changed. I took
initiative at school and worked with teachers to
arrange great opportunities for next year like
a co-op placement. Living in a men’s shelter
showed me the effects of drugs and made me
realize I didn’t want to end up like them.
Now, six months later, after struggling with
homelessness, hunger, poverty, and loneliness,
I’m a full-time student, working an afternoon
job, and living on my own. I have been clean for
three to four months. Though loneliness is an
everyday struggle, I am still accessing supports
and am succeeding.
– Youth Addiction Services client
I’d party, drink, smoke weed, and hardly be
sober. I was failing in school, kicked out of my
house, and living at a shelter. My life was a
mess. I started meeting with a Ray of Hope
Community Based Treatment worker at
my school.
Though I met with him, I didn’t want to change.
I was charged with a break and enter, theft, and
possession, and ended up in custody at Ray
of Hope. In custody, I started reading books. It
got to me, hearing about how others had spent
their whole lives in and out of jail until they were
in their 50’s. The staff supported my attitude
change and helped me grow. I re-engaged with
my Community Based Treatment worker with
a new focus – I wanted to see what I could do
with my life if I was sober.
4 Ray of Hope
Art by Aaron Alford
Helping Youth Get Free From Substance Abuse
Y
outh Addictions Services staff made 4,160 face-to-face visits, and engaged with youth and their
families by phone, through email, or by texting 3,045 times.
REBOUND
Choices
Parent Support
Services
Community
Based Treatment
Day
Treatment
Residential
Treatment
People Served
7
139 291 1 22 28
New Referrals
7
104 241 22 23
1
Includes 163 assessments to determine what type of treatment a young person needed.
Our Continuum of Services
Rebound Choices
Community Based Treatment
Residential Treatment
Youth who are starting on a downward slide—hanging
out with a negative crowd, starting to commit crimes,
struggling socially, or dabbling with drugs—can access
Rebound Choices.
13-17 year olds who are already abusing substances can
be supported through Community Based Treatment, at
their high school (if offered) or at Ray of Hope.
Youth who need structured support to overcome their
addictions can participate in Day Treatment while those
requiring more intensive treatment can live at Ray of
Hope’s Residential Treatment home.
Parents can receive one-to-one guidance or attend
our Parent Support Group whether or not their child is
being treated.
Day Treatment
Parent Support Services
Highlights
• With funding from Health Canada, a pilot
10-week Rebound Choices program was
started to intervene in the lives of youth before
they become addicted or crime-involved.
Three youth completed the first session.
• There were waiting lists for our Community
Based Treatment, Day Treatment, and
Residential Treatment.
4
]
Annual Report 2011/2012 5
COMMUNITY SUPPORT SERVICES
Hope Studio:
Community Centre
Art Group Inspires
W
Art by Steve Bratko
hy host an art group for people in poverty?
Don’t they have more important things to
worry about than how to draw? Art instructor Monte
Wright believes “Art is food for the soul.” He and
Lisa Stapleton run Hope Studio on Wednesday
afternoons at the Ray of Hope Community Centre.
Art is
food for
the soul.
–Monte Wright, artist
and Hope Studio
instructor. Pictured
left with co-instructor
Lisa Stapleton.
Lisa, who does commissioned artwork and exhibits
her work locally, started Hope Studio in the fall
of 2011, and asked Monte to be involved. Monte
taught secondary school art for many years, and
has been painting and showing his work since 1962.
Each Wednesday afternoon, up to 10 people come
to the centre to draw, paint, and explore their
creativity. Some have experience with art, while
others are trying it for the first time.
Monte and Lisa guide them and teach them
techniques. Monte has also been exposing them to
famous artists like Claude Monet and Salvador Dali.
The inspiration and camaraderie fostered by the
group have extended beyond Wednesday afternoons.
One week, a few of the members met Lisa to go
to the Kitchener-Waterloo Art Gallery. Another day,
some guys met at Victoria Park to sketch.
Aaron, a group participant, says that serving food
to people at the community centre is very good
but that Hope Studio is also important. “I think it
awakens something in people’s spirits.”
6 Ray of Hope
Building Community with People in Poverty
More than 2,100 guests were served at the Ray of Hope Community Centre in 2011/2012
• 77,000 meals, 16,000 food
hampers, and 27,000 items
of clothing were given out.
• To improve the quality of life
for our guests, 9 different
small groups were offered:
Celebrate Recovery, an Alpha
Course, Bible Study groups,
an art group, a Hepatitis C
support group, and more.
• We started a jewelry corner
in our free clothing room.
• To increase our capacity
to serve needy people
more effectively, we hired
more staff and continue to
renovate our building.
Our large facility has opened
opportunities for more collaboration
with churches, corporations, and social
service organizations, including Poverty
Free Ontario, City Watch, Food Forum,
and Social Planning Council. 23 events
were held in our auditorium. It truly is a
COMMUNITY centre.
Our guests who belong to the
congregation that meets at the centre
on Sunday afternoons have been
learning to serve as they participate in
a drama group, a worship group, and
special events. As they take ownership
and get involved, they are growing.
The church’s Good Friday, Easter
Sunday, and Christmas events were
especially popular.
Bill drew this self portrait at our
weekly art group. “I enjoy it because
it’s a creative outlet,” he says.
Reintegrating Crime-Involved Youth
Ray of Hope helped 52 young men and women transition back to community life in
the Waterloo Region from custody facilities around the province, including Ray of Hope
Open, Ray of Hope Secure, Lutherwood, Bluewater Youth Centre, Cecil Facer Youth
Centre, Roy McMurtry Youth Centre, and Sprucedale Youth Centre.
This successful program is at capacity. We are hoping for more funding to expand this
critical service that helps youth leave a life of crime and become productive citizens.
We have had good results with youth finding jobs,
completing school, and dealing with addiction issues.
Several of the youth are working full-time and are no
longer involved in the youth justice system.
—Kent Taylor, Youth Reintegration Program Manager
Annual Report 2011/2012 7
Art by Aaron Alford
YOUTH
JUSTICE
SERVICES
Making Progress
While Serving Time
• To help rehabilitate residents, we began
new classes on anger management, selfesteem, positive parenting, building character,
relationships, and career development.
• To better serve the youth, staff were trained
in life skills programming, strengths-based
relationships, fetal alcohol syndrome, and
how to care for themselves as caregivers.
SECURE CUSTODY
Teen Graduates While in Custody
OPEN CUSTODY
Teen Finds Faith
A teen came to us with serious substance
abuse issues. He stopped using and worked
so hard at his studies that he became our
first high school graduate! On the day of his
graduation, he wore a shirt and tie all day and
put on a cap and gown for the ceremony.
The student thanked the teachers and staff for
their help. Afterward, refreshments were served.
Recently, a young man asked if we could study
the Bible together regularly. We read scriptures
about Christ and what he accomplished for
us at the cross. I asked this young man if he
would like to pray to receive Christ. He said,
“Yes, I believe all of this about Jesus, and I
want to follow Him.” What a privilege to pray
with him and now to watch him grow.
–Don Adam, Secure Custody Program Director
–Chaplain John Murray
Highlights
Highlights
•3
11 males served time in our secure
custody facility.
• 1 86 young men aged 12-17 served a
court-appointed sentence in our open
custody facility.
• We were at 87% capacity most of the year
(our busiest 12 months ever).
• Almost 50% of the youth attended spiritual
discovery times; 30% went to a weekly
Bible study (new studies were started).
•O
ur caring staff planned a Christmas party
for the residents and gave each child a
personalized gift.
8 Ray of Hope
• A Narcotics Anonymous group was started.
•9
6% of youth attended spiritual discovery
times; 172 residents went to community
churches throughout the year.
•O
ur programs include anger management,
substance abuse awareness, addictions
group meetings, a culinary program, yoga,
employment readiness, help with education,
and healthy sexuality instruction.
THANK YOU to the amazing 1,890 volunteers who donated more
than 41,056 hours of service at Ray of Hope in 2011/2012. You
made a difference with people in poverty and troubled youth!
Volunteering at Ray of Hope was one of the best choices I ever made. I took
a year off between high school and university to step out of my comfort
zone… My favourite thing was to sit and talk with the guests
[at the Community Centre].
A young girl, named Chantal* won my heart the first day I saw her. She
was mid-argument with a man five times her size about whose turn it was
to play pool. I went over and we had an instant bond over our favourite
musician/ songwriter. I talked with her every night she came in for a meal
with her mother. We spent hours sharing stories, laughing, and ripping
pages out of magazines she brought.
[After volunteering at Ray of Hope] I have a new appreciation for the little
things in life like clean laundry and three meals a day. Everything I’ve learned
the past couple months has provided me with a foundation for the rest of my
life. Someday, I want to be a doctor who cares for the less fortunate.
To gain experience before she begins
studying to be a doctor, a young
woman volunteered at the Ray of Hope
Community Centre for two months.
– a Ray of Hope volunteer
*name changed
A few months ago I received a thank-you card from one of our
Community Centre guests. It said, “To the staff and volunteers:
Thank Heaven for you, for the ways you’re there, and the ways you
care – may God bless you always. I have been coming here for a few
months now. The staff and volunteers have always treated me with
utmost respect, and never made me feel ashamed for having to use
your services, food pantry, meals, clothing. I appreciate this so much,
and I thank you again.” Receiving cards like this is the gas which fills
our tanks and keeps us all going for another year!
– Ken Wideman, Manager of Volunteer Services
4
Thank you to…the 80 golfers
who helped raise more than
$70,000 in the annual
Ray of Hope Golf Classic,
and the 482 walkers who
brought in $119,576 through
the Coldest Night of the Year.
Annual Report 2011/2012 9
RESOURCES
RAY OF HOPE INC.
Consolidated Statement of Operations & Net Assets
REVENUE
Financials
RAY OF HOPE INC.
Consolidated Statement of Financial Position ASSETS
Current
Cash Temporary investment, subject to restrictions
Temporary investment, unrestricted Accounts Receivable Inventory Prepaid expenses Government remittances recoverable
Investments, subject to restrictions
Capital assets
Unrestricted Restricted LIABILITIES
ending March 31, 2012
20122011
153,572
441,798
1,082
248,142
10,714
9,684
26,504
891,496
392,049
695,366
434,352
6,933,605 1,998,623
8,932,228
10,215,773
7,000,935
2,082,139
9,083,074
10,212,792
Current
Accounts payable and accrued liabilities
1,313,527
Government remittances payable Deferred contributions
126,744
Current portion of long term debt 851,231
Current portion of capital lease obligation 4,992
2,296,494
Deferred capital contributions
Unrestricted 664,694
Restricted
1,930,468
2,595,162
Long term debt
1,230,599 Capital lease obligation 0
6,122,255
Net assets
Net assets restricted for government programs (512,069)
Net assests internally restricted 67,434 Net assests invested in capital assests 4,286,795 Unrestricted net assets 251,358
4,093,518
10,215,773
10 Ray of Hope
311,875
271,907
1,143
91,105
10,630
8,706
1,401,054
28,950
74,902
62,319
9,983
1,577,208
678,008
2,013,361
2,691,369
2,081,651
4,992
6,355,220
(509,349)
70,378
4,246,734
49,809
3,857,572
10,212,792
Government contributions
Private contributions (donations)
HRDC & other grants
Gain on sale of assets
Rental, investment & rebates
Café sales
EXPENSES
ending March 31, 2012
20122011
6,335,034
5,820,858
452,371
609,969
319,941
288,858
225,582
344,498
287,676
355,007
333,398
8,032,433 7,340,759
Salaries & benefits
Amortization
Building occupancy Capital acquisitions
Interest on long term debt
Loss on investment
Office & other
Program & client needs
Promotion & publicity
Purchsed services
Travel
Excess of revenue over expenses
67,404
34,219
157,705
169,351
581,322
526,213
6,561
11,073
38,482
25,324
109,692
109,180
7,796,487 7,207,843
235,946
132,916
Youth Justice
Youth Addiction
Community Services
Youth Employment
4,766,052
1,601,163
780,457
648,815
7,796,487
2011/12 Expenses
by Funding Group
Youth Justice
Youth Employment
Community Services
Youth Addiction
5,890,344
5,347,696
210,256
208,837
558,295
569,175
103,358
175,768
73,068
31,007
4,145,646
1,412,223
1,000,948
649,026
7,207,843
10% 8%
21%
9%
61%
2011/2012 Board of Directors
Letter from
Board President
Ray of Hope has just completed a year of effective
ministry, reaching out to more people with improved
facilities and programs. The call of Christ to serve
others, that they might be blessed and live with
hope, is being put into practice.
Recently, the Executive Committee of the Board was
encouraged to hear how CEO Harry Whyte, along
with the management team, is working to ensure
that the vital ministry of Ray of Hope is sustainable
in the face of a shrinking economy and changing
government priorities.
Noel Churchman - Retired
CEO (Board President)
Lyle Shapansky Employee Benefit Sales
& Consultant with Lyle
Shapansky Financial
Services (Board Vice
President)
Greig Harrigan - Contract
Manager with Manulife
Financial (absent from photo)
Keith Martin - MSW, RSW
Counsellor with
Conestoga College
Dave McKee - Vice
President & Associate
General Counsel with
Sun Life Financial
Reta Malloy - Case
Manager with Community
Care Access Centre
Dan Murray - President
of DJM Consulting & COO
with Teen Challenge Inc.
Canada
Tim Scott - Management
Consultant with PeerPoint
Consulting Group Inc.
Ken Smith - President
of Heritage Design
(absent from photo)
Tiffany Svensson Hydrogeologist and Branch
Manager with WESA Inc.
Paul Wagler - Proprietor
of St. Clements Heart &
Home
Jeff Wong - Patent
Agent/Partner with Border
Ladner Gervais LLP
(absent from photo)
To position Ray of Hope to be able to take
advantage of opportunities in the midst of these
challenges, our staff have been internally integrating
the organization by finding the best ways to utilize
their gifts and abilities. They have also coordinated
services and collaborated with other organizations to
holistically address community needs.
As well, over the past three years, we have
maintained fiscal stability and continue to expand
our funding sources. We modify our programs to
best invest government support and the generous
donations of individuals, churches, and companies
across the region. We extend special thanks to those
who oversee the finances and others who identified
financial and volunteer support in the community.
The board is very proud of our staff and their
professionalism. We value their commitment to serve
as they are motivated by Jesus’ call to help those
who are in distress.
It is a privilege to serve Christ and the people of this
region, and we plan to do so for many years to come.
Sincerely,
Noel Churchman
4
Annual Report 2011/2012 11
230-659 King St. East Kitchener, ON N2G 2M4 • Tel: 519-578-8018
Give online at www.rayofhope.net • www.facebook.com/RayofHopeInc.
People Investing in People, Inspiring Hope, Transforming Life.