1407 Milen Report 2014

or
t
p
e
R 4
l
1
a
0
u /2
n
n 3
A 01
2
Creative hands project in partnership with
Mosaic Art with artist Fiona Goodwin,
user members and manager of Milen Care
Trip to Bridlington
Contents
Page
Vision and Mission statements
2
Highlights
3
Foreword by the Chair
4
Manager’s Overview
5
Highlights of Silver Jubilee Celebration
6
Foreword by the Chair - Gujarati
8
Manager’s Overview - Gujarati
9
Annual Survey results
10
Manager’s Overview - Urdu
12
Foreword by the Chair - Urdu
13
Accounts And Balance Sheet
14
Milen Care Advice Service Statistics
15
Organisation Chart
16
Does Milen's Services Improve your life?
100%
100%
90%
always
94%
88%
82%
No. Of Service Users
80%
Sometimes
70%
60%
Never
50%
40%
30%
18%
20%
6%
12%
10%
0%
Mostly
MON
TUES
WED
Groups
THURS
“I was initially
unsure about
joining. But having
attended Milen I
think it’s great. All
the staff are great
and I’ve made
many new friends.”
Badrunnisa Rashid
Page 1
Vision Statement
To be a provider of quality
community care services, which
meet the ongoing identified needs
of local communities
Shopping trip to Bradford Bazaar
Mission Statement
To provide quality care and support
that is culturally sensitive and
promotes independence, dignity and
choice for frail
older people and
their carers
Page 2
2013/2014 Highlights
• Group activities
• Quiz Competition
• Carrom Board Tournament
• Competitive games
• Advice Surgeries held on areas such as
health, pension and grants
“I Joined Milen
recently which has
been a very good
move. I was getting
bored and frustrated
at home. Attending
Milen has inspired me
to go out more it has
given me some of my
confidence back.”
Abdul Ghafoor
• Celebrate 25 years of Milen Care
• Health Awareness week
• Regular group outings to places of interest
• Working with other service providers and
agencies
• Treating user members to a nice meal at a local restaurant
• Mushaira / Poetry event
• Local schools visit the centre – intergenerational activities
• Stalls held at various health events
• Talks by various organisations
• Members visit Paradise School
• Creative Hands project with
Fiona Elle and members for Silver
Jubilee Event
Talk by an optician –
lovely spectacles
• Exercise sessions and Tai Chi
• Eye screening surgery held for
user members
Taking in the beauty of
Llandudno and Ryl
Page 3
Foreword by the Chair
demand for personalised services such
as those we offer will be in greater
demand as they become an integral and
important part in the lives of older
people and their carers.
It gives me great
pleasure as Chair of
Milen Care to
introduce our Annual
Report for 2013-14 in
our Silver Jubilee
Year.
Milen Care (aka Milen
Day Centre) was
established in March
1988 with the desire to improve care
services for Asian elderly people. We
made some inroads by providing limited
services from the Taylor Street
Community Centre in Batley. The
services were limited due to financial and
physical constraints.
Since then Milen Care has made
substantial progress in providing quality
day care services that promotes
independence, dignity and choice for
frail Asian older people and their carer’s.
We celebrated our Silver Jubilee by
hosting various activities and a special
programme in which our guest speakers
were Cllr M Bolt –Mayor of Kirklees,
Professor Naina Patel OBE and Lady
Baroness Sayeeda Warsi.
Once again I am delighted to inform you
that our survey revealed an
overwhelming 100% of our user
members found attending Milen was
important to them and were satisfied
with our services and the professionalism
of our staff. This is evidence of our
passion, commitment and understanding
of the needs of the community we serve.
In ending I would like to thank Kirklees
Council for their continued support over
the last twenty five years. It is only
through their financial support and the
hard work of the committee and
members of staff that the name Milen
has become synonymous with helping
older people within the Asian
community. Therefore I would like to
thank the user members, committee
members and the staff for their support
and hard work in ensuring Milen is the
success it is today.
Aziz Daji
Chair
Furthermore we published a special
Silver Jubilee booklet to mark the
anniversary. This booklet can be
obtained by ringing our office or viewed
via our website on www.milen.org.uk.
Many of the people we serve are of ill
health, poorer pensions, and other
age-related concerns. With life
expectancy continuing to rise the
Sheikh Rafiq (user member) is presented the Life time
achievement award by Mayor Cllr Bolt and Aziz Daji
Page 4
Manager’s Overview
It has been a very
busy and an eventful
year. Amongst many
other things we
celebrated our Silver
Jubilee with a variety
of activities and a
special event to
commemorate the
twenty five years.
Photographs of some of the activities
and event have been included in this
report.
We all know that you can’t stop getting
older and health generally deteriorates
with old age but that doesn’t necessarily
mean you have to stop doing the things
you enjoy. Furthermore elderly people
prefer to age and remain in their own
home. Our services are designed to
maintain their independence, empower
them and reduce illnesses i.e.
preventative care. This is done via an
Individual Support and Care plan.
This means we take on board the views
of an individual and their needs and
choices. It’s about listening to people
and recognising each person as an
individual and has different care needs.
In order to deliver a quality service we
also work in partnership with local and
national organisations in raising
awareness on various topics such as
health, legal matters, home and fire
safety issues.
Once gain the results from our annual
survey are a testimony of Milen’s success
in the services it delivers. It also
highlights the confidence our users have
in us. I have outlined some of the results
throughout this report which I feel speak
for themselves:
I am delighted to inform you that we
continue to keep up to our high
standards as once again we received five
star under the Kirklees Council’s food
hygiene rating scheme and Gold under
the healthy Choice award. Our
achievement levels are highest attainable
under each of the schemes
To access our services a social worker
will assess an individual to ensure they
meet the eligibility criteria set by the
Council. Majority of our referrals are by
the way of word of mouth which is then
passed on to social services for an
assessment.
In ending I would like to say it is a
privilege to work with dedicated staff
who continue to be professional and
conscientious despite the challenges we
face. Can I also take this opportunity to
thank the committee for their hard work,
support and the major role they continue
to play in the success of Milen Care
Shahed.M.Mayet
Manager
Mayor Cllr Martyn Bolt presents trophy to
Ebrahim Chopdat winner of Silver Jubilee
quiz competition
Silver
Jubilee
Quiz
Competition
Page 5
Highlights of Silver Jubilee
Celebration
Milen Care celebrated its Silver Jubilee (1988-2013) by holding
various events and programmes. We also produced a Silver
Jubilee booklet which covers the history of Milen Care. A copy
of this booklet can be accessed online via our website
www.milen.org.uk or by ringing our office for a hardcopy.
The pinnacle of our celebration was our Silver Jubilee programme in which key note
speakers were: Mayor Cllr Martyn Bolt, Professor Naina Patel O.B.E and Lady Baroness
Sayeeda Warsi.
We have included some photos of the celebration in this report which I hope you will
enjoy.
Talk by Yacoob Rawat from Carers Count
Health Awaren
ess Week
Talk by Shabana Ali from
Kirklees Health Watch
Talk by Chris Evans from Action on Hearing Loss
Talk by Dr Vinod Shukla on
Mood Swings and memory problems
Talk by Marine Yarde on
assistive technology from Gateway to Care
Talk on Aches and Pains followed
by an exercise session
Page 6
Mayor Cllr Martyn Bolt presents trophy to
Ebrahim Mamaniat winner of Silver Jubilee
Carrom Competition
Shabbir Kazi (user member) reading
his poem about Milen Care
Talk by Ambreen from
Community Links
Guest performing at
Silver Jubilee Mushaira Event
Professor Naina Patel OBE delivering her
speech at the Silver Jubilee Event
Shahed Mayet,Manager Of
Milen Care giving
a speech
Mushaira Event as part of
Silver Jubilee Celebration
Aziz Daji Chair of Ebrahim Loonat of Batley Post
Milen with Mayor Cllr Martyn Bolt office presenting a trophy to Aziz
Launch of Silver Jubilee booklet Daji in recognition of Milen
Care's 25 years of excellent
service to the community
Gifts presented to all members to commemorate
Milen Care’s Silver Jubilee
Manager presenting Silver jubilee gift
Page 7
"I like Milen very
much. I really
enjoy the
exercise
sessions"
Mohammed
Rafiq
Page 8
Talk by Kirklees IAPT service
(Improving Access to Psychological Therapies)
Page 9
Annual Survey Results
Do you receive information in a format that you
can understand?
100%
No. Of Service Users
100%
90%
The Daycare provided is as stated in my care plan
and achieves the outcome
100%
100%
100%
80%
YES
60%
40%
YES
10%
20%
NO
0%
MON
TUES
NO
WED
THURS
Groups
Does Milen involve you in decision making and listen
to what you have to say?
No. Of Service Users
100%
90%
always
100%
88%
73%
Staff arrive at the time agreed
Usually
100%
Sometimes*
27%
Rarely *
10%
13%
0%
Never *
MON
TUES
Groups
WED
THURS
Trip to Trinity shopping centre in Leeds
Page 10
YES
NO
Are you and your family/friends treated with
respect?
100%
100%
100%
100%
100%
always
Usually
80%
No. Of
Service
Users
Service Users by Gender
62%
60%
male
female
Sometimes
40%
38%
20%
Rarely
0%
MON
TUES
WED
THURS
Never
Groups
I have flexible, reliable and consistent care
provided to me
I am able to easily communicate with members of
staff
Yes
100%
No
60
No. Of Service
Users
40
100%
YES
NO
20
0
YES
NO
Just keep the ball rolling
Page 11
Page 12
“I recently joined Milen Care
it has given me the
opportunity to socialise with
people of my own age. I
have made many new
friends and the staff always
treat me with great respect”
Zulekha Patel
Page 13
Accounts
Milen Care
Summary Income and Expenditure Account For the Year Ended 31st March 2014
Income
Income received during the year
General Fund
Total
129 447
Expenditure
Expenditure during the year
Surplus for the year
128 703
744
Balance Sheet
BALANCE SHEET AS AT 31st MARCH 2014
FIXED ASSETS
Motor Vehicle
Fixtures and Fittings
796
2 818
3 614
CURRENT ASSETS
Debtors
Balance at Bank 1
Balance at Bank 2
Cash
7 802
126 195
409
365
134 771
CURRENT LIABILITIES
Creditors and Accruals
Net Current Assets
21 936
112 835
116 449
Represented by:
CAPITAL ACCOUNT
Balance Forward
Surplus for the year
115 705
744
116 449
Page 14
Advice Service Statistics April 2013 to March 2014
What Carer’s say?
“My father suffers from
dementia. We find it
difficult to provide the
constant support he
requires. But by
coming to Milen Care,
not only does it
provide my mother
and family with a
break, it also provides
the support my father
needs.
We are thankful for a
place like Milen Care”
Carer –Mohammed
Shabbir’s son
“My mother really
enjoys attending Milen
and it makes me
happy to see this.
Milen Care provides a
very good service
which is greatly
needed within the
local community. I
wish Milen all the
success in the future.
Carer –Zulekha Patel’s
son
Bank/Building Societies
Builders
Department of Work & Pensions (DWP)
Consumer Advice
Council Tax
Filling Forms/Writing Letters
Grants
Home Help
Housing
Insurance
KMC Environmental Health
Medical
Miscellaneous/ Others
Passport / Travel
Police / Legal
Referred To Other Agencies
Repairs
Social Services
Solicitors /Courts
Utilities
Visa Forms
Total number of cases
90
39
157
7
91
32
134
48
61
22
4
77
1
26
33
77
72
67
37
101
11
1187
“I have been attending Milen
Care for quite a long time.
Attending Milen improves my
life as I can socialise with other
members and also learn about
healthy living. I look forward to
going to Milen each week”
Ismail Laher
Using a soft batton to exercise
Page 15
Organisation Chart
MANAGEMENT COMMITTEE
Abdul Aziz Daji:
(Chair)
Abdul Majid Hassam
Altaf Daji
Ayub Bismillah
Essuf Mangera
Habiba Lunat
Halima Mira:
(Vice Chair)
Ismail Daji
Ismail Laher
Masum Karolia
Miya Saleh Patel
Mohammed Laher:
(Assistant Treasurer)
Mukhmal Hussain
Riaz Begum
Sakina Hussain
Shabbir Kazi
Shaukat Hafez:
(Treasurer)
Sheikh M Rafiq:
(Vice Chair)
Soyab Karolia
Umar Rafiq
Zebun Nisa
FINANCE
COMMITTEE
PERSONNEL
COMMITTEE
APPEALS
PANEL
Shaukat Hafez:
(Chair)
Halima Mira
Mohammed Laher
Rafiq Sheikh
Abdul Aziz Daji:
(Chair)
Halima Mira
Mohammed Laher
Soyab Karolia
Umar Rafiq
Ayub Bismillah:
(Chair)
Altaf Daji
Habiba Lunat
Halima Mira
Shabbir Kazi
Soyab Karolia
MANAGER
Shahed.M.Mayet
DAY CARE
ASSISTANTS
Fatma Mulla
Munira Hafez
Basir Goolab
Munir Daji
Page 16
DRIVER
COOK
CLERICAL
ASSISTANT
CARETAKER
M. Ali Ravat
Shameema
Dawood
Raheema
Chopdat
Munir Daji
VOLUNTEERS
PLACEMENT
Silver Jubilee Skittles Competition
Trip to Blackpool - windy but still smiling
Milen Care
Al-Hikmah Centre
28 Track Road
Batley
West Yorkshire
WF17 7AA
Tel: 01924 470 774
Email: info@milen.org.uk
www.milen.org.uk
Registered Charity No.1128282
Design:
www
.dap
solu
tion
s.c
o.u
k