New Community Involvement brochure now available

COVENTRY HEALTH CARE
Serving Health Care Needs and Beyond
Valued Community Members,
At Coventry Health Care of Missouri, Inc. and Coventry Health Care of Illinois,
Inc. (collectively “Coventry Health Care”), we recognize that our corporate
responsibilities extend beyond the health care environment. As a proud
member of many Missouri and Illinois communities, we assist local charitable
organizations to support our members and employees.
Serving the citizens of our communities grants us a deeper understanding of
local needs. We value giving back to the communities in which our members
live because we believe that healthier outcomes begin at home.
By supporting our health plan, you’ve also made an investment in your
community.
Sincerely,
Roman Kulich, President and CEO
Coventry Health Care of Missouri and Coventry Health Care of Illinois
Cover drawing by Sara Miskus,
Coventry Health Care’s Children’s
Art Contest winner. Sara is the niece
of Sharon Zeisler, Senior Underwriter
for Coventry Health Care of Missouri.
four
SIMPLICITY
|
VA L U E
|
SERVICE
|
COMMITMENT
Four basic principles guide Coventry Health Care in constructing an
exceptional health benefits experience:
SIMPLICITY
SERVICE
We recognize that health care can be vastly complex and
work closely with members, employers, providers and
brokers to ensure that every interaction is productive and
ever communication is easy to understand.
From helping businesses secure a mutually beneficial
coverage package for their employees, to guiding members
through life’s monumental moments, we strive to meet the
health coverage needs of our local markets.
VALUE
COMMITMENT
principles
We continue to implement new operational initiatives to
maintain industry-leading standards of service and cost
effectiveness. We reinvent ourselves year after year so our
members and employer customers may obtain the best value
for their health care dollars.
Quality is central to all of our best practices as we are
committed to quality health care. We collaborate with
network providers to ensure that our members get the right
care at the right time at the right place.
environmental
responsibility
We continue to transition our communication
materials to electronic formats in almost every
aspect of our business:
•Members can access enrollment materials, wellness information, network
provider listings, newsletters and other important insurance documents
online. We have also introduced our Coventry® Mobile App that offers
members access to view, email and fax ID cards, current medications,
allergy and immunization details, emergency contact information,
surgery and procedure history and family history details.
We believe the
contributions we make
towards improving our
environment in the
short-term are an
investment in the
long-term health of
our members and
our community.
•For providers, member eligibility and benefits, claims, remittance
advices, authorizations, a resource library, provider news and secure
messaging a just a handful of features they can access online.
•Employers can manage employee coverage, view and pay bills and
request employee rosters on our employer web tool.
•Brokers can assist customers at the click of a mouse with electronic
enrollment forms, marketing materials, record-keeping and more.
We invest in these tools to allow for convenient, environmentally
friendly access to the most current data and information.
COVENTRY HEALTH CARE
CULTURE
The right health benefits experience comes from a
local health plan that understands its local market.
Our Coventry Health Care plans in Missouri and Illinois
have each served in their local communities for nearly
30 years.
Our health plan employees don’t simply work in the
communities we serve—we live there, too. We receive
care at the local facilities. We understand the health
care needs and concerns of our members as if they
were our own, because they often are.
Our local health plans are also backed by one of the
largest managed care firms in the nation, Coventry
Health Care, Inc. (“Coventry”). The Coventry name
denotes disciplined business principles and operational
excellence. Coventry is part of the Standard & Poor’s
500 Index (“S&P 500”) and has been named to the
FORTUNE 500 every year since 2002.
Coventry Health Care members and employers can rely
on their health plan’s unique structure of locally based
community advocates supported by the strength and
stability of a national company.
EMPLOYEE VOLUNTEERISM AND
DONATION DRIVES
Coventry Health Care fosters an altruistic atmosphere by
creating opportunities for employee involvement at work
and inspiring them to invest their own time. Our employees
devote their time, talent and personal resources to many
charitable organizations within our local market areas. Here
is snapshot of a few organizations that our employees serve
through Coventry Health Care donation drives:
• JDRF
• American Cancer Society
• Crisis Nursery
• United Way
• Eastern Illinois Food Bank
• Operation Food Search
Kevin Sullivan, Senior Business Analyst with Coventry Health Care of
Missouri founded Six String Heroes, a non-profit organization based out
of Jefferson Barracks VA Medical Center. Six String Heroes provides
guitar lessons for veterans of war.
According to a recent survey, Coventry
Health Care employees also contribute
to the following charitable groups
outside of the workplace:
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Habitat for Humanity
Loaves and Fishes Community Pantry
Gateway Homeless Services
Ronald McDonald House
Cystic Fibrosis Foundation
Susan G. Komen Race for the Cure
Eastern Illinois Food Bank
Voices for Children
St. Jude Children’s Research Hospital
St. Louis OASIS
Crisis Nursery
March of Dimes
St. Patrick Center
PAWS Humane Society
Step It Up
American Diabetes Association
The Leukemia and Lymphoma Society
Community Blood Services of Illinois
The Downtown St. Louis Emergency
Preparedness Organization
C.U.F.F.S.
Special Education Foundation
Herbert Hoover Boys & Girls Club
Alzheimer’s Foundation
St. Vincent de Paul Society
“ Whatever you choose to do, do something. You can
get involved through a charitable organization, alumni
association, community center or professional organization.
You can also browse the Internet for opportunities that
appeal to you. When choosing which organizations to serve,
think about what is important to you, what has touched
your life and what interests you. Decide how you would like
to be involved and contact the organization to determine if
it’s a good fit.”
—
Roman Kulich, President and CEO
Coventry Health Care of Missouri and
Coventry Health Care of Illinois
Corporate Giving
Since 2009, Coventry Health Care has proudly contributed financial support—over $330,000
in corporate sponsorships and donations—to more than 75 charitable organizations within the
communities served. The organizations and causes include, but are not limited to:
• American Cancer Society
• JDRF
• Illinois Center for Autism
• St. Louis Crisis Nursery
• Friends of Kids with Cancer
• Next Step for Life
• Saint Louis Wheelchair Athletic Association
• Camp Sunrise
• The Little Bit Foundation
• Saint Louis Art Museum Foundation
Coventry Health Care of Missouri’s walking team at the October 2012 JDRF
Walk to Cure Diabetes. Participants included Heather Sarrazin (Associate
Accountant), Holly Brewer (Controller), Jill Mitchell (Manager, Accounting),
Linda Jasmund (Senior Accountant), Marta Anderson (Executive Assistant),
Bill Fischer (Regional Manager, HEDIS at HealthCare USA), Kristin McVey
(Accountant) and Tiffany Gummels (Quality Improvement Coordinator).
COVENTRY HEALTH CARE’S
Social Responsibility
Coventry Health Care brings more than quality health care to St. Louis,
Champaign-Urbana, Peoria, Rockford and neighboring communities.
BREAKING CARE BARRIERS
We continue to identify new solutions to make health care accessible to everyone. We offer a wide selection of
health coverage products so our members can choose quality health benefits at an affordable price.
In 2012, we introduced Carelink from Coventry, our high-performance network (“HPN”) products, to help
optimize the health care experience for members and employers. This innovative product line introduces a
patient-centered model of care in which our members are given the tools
and resources necessary to play an active role in their care. Our HPN
“I work with in my community
products are one of many affordable coverage options that address
whenever I can because I have
health care differences and break boundaries to quality care.
been blessed with good fortune
and many others have not. If
someone I love or I was down
LEADERSHIP INVOLVEMENT
on my luck I only hope someone
would step up to help. I strongly
IN OUR COMMUNITIES
believe that those who can have
Executive leaders at Coventry Health Care also devote a fair amount of
the ability to help out those less
business and personal time to various boards and committees for local
fortunate have an obligation to
charitable causes. Their professional experience, expertise and resources
do so when they can. Good will
help them generate positive change within the community.
is a dying art. I want my children
to help their community and have
strong values, I can only teach
The following organizations are a small sample of those we serve:
them this if I embrace
• Board of the United Way of Greater St. Louis
them myself.”
• United Way of Champaign County Board
• The Urban League of Metropolitan Board
• Board of JDRF of Greater Missouri and Southern Illinois St. Louis
• American Liver Foundation Board
• Regional Business Council
• St. Louis Regional Chamber Board
• Center for Hearing and Speech Board
• St. Louis Zoo Capital Campaign Committee
• Board of the Rotary Club of Champaign
• FOCUS St. Louis Board
• Lindenwood University Business Advisory Council
• St. Joseph Catholic School Advisory Board
—Angela Hauser
Medicare Broker Specialist
Coventry Health Care of Illinois