Did you know???

JUNE ‘ 1 4
Newsletter
www.discoveryair.com
Message from the CEO:
Discovery Air Team,
Following a hard and long winter, our North American employees are finally enjoying the arrival of a much awaited summer.
At the same time, our South American employees are entering the winter. We are truly a global company with permanent
employees in five countries and three continents; the future at Discovery Air is very exciting with many very interesting
opportunities ahead.
Discovery Air has an outstanding and unique opportunity to offer its adversary fighter support services to other ‘friendly’
governments around the world, and we are making significant strides to execute on this opportunity. We achieved a few critical
milestones in the past year:
• In December, we acquired ATSI, our U.S. based combat support services business with a fleet of A4-N high subsonic aircraft
giving us a presence in the U.S;
• In January, we won the contract to provide combat support services to the German Air Force; and
• We executed a contract to acquire six F-16s and six A4s. No other provider in the world has F-16s or anything comparable
and the A4-N is an attractive complement to the F-16, for lower cost high subsonic applications. We expect the acquisition
of these aircraft to be completed once we receive the appropriate regulatory and financing approvals which the team is
working hard to secure.
Concurrently, we are continuing to grow and develop our helicopter division. Part of the strategy for GSH is to also perform work
in counter-seasonal geographies to the peak demand periods of our Canadian-based natural resource clients. As the busy season
in Chile ended this quarter, we ramped up operations in North America, and are expanding our footprint in the West. At the end
of last year, we employed over 15 helicopters in the service of the Oil & Gas LNG “rush” in British Columbia. I am happy to share
with you that we are now operating our second BK-117. This is an extremely versatile helicopter with high performance that is in
heavy demand by our clients.
All of you have been actively participating in cost containment practices throughout the company, and we have made a lot of
progress. Attention to these details is important, and I am happy to see that the practice of stringent expense management is
becoming a habit. Thank you for your continued efforts.
Finally, I want to assure you that in parallel to growing our operations and fleet, we are continuing to very much take care of the
human capital component of our business. You asked for a retirement vehicle in last year’s employee engagement survey, and
we are rolling it out in July. You asked for improved communications at all levels, and we listened and communicated much more
via talks, town halls and on-the-job communication. I would like to also update you that we have a new leader in our Safety
Committee, Paul “Pitch” Molnar, who is ensuring the focus on safety across the corporation is paramount.
We are very busy, very focused and are making great progress. Thank you for being the backbone of the world’s most exciting
aviation company!
Jacob (Koby ) Shavit
Chief Executive Officer
Discovery Air Inc.
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GSH adds second BK 117 to its fleet
and VIP-transport, and is also used in aerial
crane and sling work, seismic operations, law
enforcement, fire fighting, military support, and
is exceptional as an air ambulance and search
and rescue platform.
In late May, GSH announced the addition of a
second BK 117 to its fleet. The BK 117 850D2
can carry up to ten passengers in safety and
comfort at a 35% faster speed while burning
almost 25% less fuel. It is popular for passenger
The new BK 117 completed its training in early
May and as of June 17th, is employed for the
summer with mining company, Anglo American.
Discovery Air Technical Services Inc. (DATS) Supplemental
Type Certificate (STC) now includes complete DHC-8 family
Discovery Air Technical Services Inc. (DATS) is
pleased to advise that its Transport Canada
Supplemental Type Certificate (STC) that
replaces the existing AHRS (Attitude Heading
Reference System) on the DHC-8 aircraft, now
includes the Series 100, 200, and 300 aircraft. The AHRS is replaced with the SAGEM Aircraft
Piloting Inertial Reference Sensors (APIRS).
This major upgrade dramatically increases the
Mean Time Before Failure (MTBF) and reduces
operating and maintenance costs relative to the
existing system.
In addition, installation of this APIRS provides
DHC-8 operators with an increased capability
to operate in northern geographic regions.
The DATS team is able to offer a DHC-8
AHRS upgrade integrated kit with or without
installation. The integrated kit supports the
installation of a dual APIRS system and includes
structural provisions and wiring harnesses.
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DATS participe au Gala
Triomphe 2014
DATS participates in the
2014 Gala Triomphe
C’est avec beaucoup de fierté et d’enthousiasme que plusieurs
représentants de la direction ont assisté, le 24 avril dernier, au Gala
Triomphe 2014, dont le président d’honneur cette année était Régis
Labaume (Maire de Québec).
On April 24th several Discovery Air Technical Services’ (DATS) management
representatives attended the 2014 Gala Triomphe, whose honorary
president this year was Quebec City’s Mayor, Régis Labaume.
DATS a eu le plaisir de participer à cet événement qui souligne le mérite des
athlètes de haut niveau tels que des athlètes olympiques et paralympiques.
DATS a également eu l’opportunité de présenter la compagnie auprès de
représentants politiques importants de la région et de se positionner en tant
qu’acteur majeur dans le secteur de l’aéronautique dans la ville de Québec.
Plus de 2000 personnes ont participés a cet évènement d’envergure dont
notamment Premier Ministre, Stephen Harper, Premier ministre du Québec,
Philippe Couillard, Maire de Québec, Régis Labaume, ainsi plusieurs
représentants du monde
des affaires. Animé par
Guillaume Lemay Thivierge,
ce Gala a également
eu comme invités
plusieurs membres de la
communauté artistique tel
que Roch Voisine ainsi que
la chanteuse Ima (présente
au centre, sur la photo).
DATS was pleased to participate in this event, which highlights the merits
of elite athletes, such as Olympic and Para Olympic athletes. DATS was also
pleased to present the company to some important political representatives
in the region, and to position ourselves as a major player in the Aerospace
industry in Quebec City.
Over 2000 individuals participated at this notable event including Canada’s
Prime Minister Stephen Harper, Quebec Premier Philippe Coullard, and
Quebec City’s Mayor Regis Labaume as well as many other representatives
from all over the business world. Hosted by Guillaume Lemay Thivierge, this
gala also had guests from
the artistic community
such as Roch Voisine and
signer Ima (in the center
of the photo).
Without a doubt, a
memorable evening for
all and a successful step
in introducing DATS to
Quebec!
Sans aucun doute, une
soirée mémorable pour
tous et une première
démarche fructueuse pour
faire connaitre DATS a
Québec!
Did you know???
Did you know that Discovery Air Fire Services (DAFS) conducts both
summer and winter angling surveys for the Ontario Ministry of Natural
Resources? This summer DAFS will be counting anglers north of
Cochrane, Ontario using the Cessna 337 Skymaster. The angling surveys
represent a step toward expansion into environmental monitoring as
part of our DA-ONE strategy.
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CANSEC 2014
In May 28th and 29th, Discovery Air attended the 15th
annual CANSEC hosted by the Canadian Association of
Defence and Security Industries in Ottawa. Each year, there
is a large volume of traffic from the military, government
agencies and other players in the aerospace and security
industry. Great effort by all Discovery Air representatives
who focused on our capabilities, in particular: adversary
support, close air support and military flight training.
Test your aircraft
recognition skills
b.
a.
Part of the job of a tactical fighter
pilot is to be able to recognize other
aircraft quickly and accurately.
How are your skills – can you name
these three fighters?
c.
Answers on page 7.
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DATS Tradeshow and Conference Season
Annual Meeting (ALTA-CCMA) was held
from May 18th to 21st in Cancun, Mexico.
DATS took the opportunity to meet and
interact with potential and current customers
from Latin America and the Caribbean. Over
800 representatives from over 210 airlines
participated. The CCMA is the oldest commercial
aviation committee in the region.
North American regional airlines, and the
manufacturers of products and services
supporting this industry.
The last few months have been busy for
Discovery Air Technical Services (DATS). The team
attended numerous tradeshows and conferences
throughout North America in order to expand
its’ customer base.
Finally, Latin American and Caribbean Air
Transport Association’s Airlines and Suppliers
From April 8th to 10th DATS attended the MRO
Americas tradeshow in Phoenix, Arizona.
With over 10,000 attendees and over
720 exhibitors from 72 countries, the
tradeshow was a perfect opportunity to
socialize with potential clients and discuss
further opportunities with our current
customers.
On April 28th, DATS made their way
to Whitehorse to attend the three day
Northern Air Transport Association (NATA)
38th General Meeting, Conference and
Tradeshow. NATA represents northern air
carriers in decision-making processes that
affect transportation in Northern Canada.
Both Air Tindi and GSH are operating
members of NATA.
Next up was the Regional Airline
Association (R.A.A.) Annual convention
from May 13th to 15th in St-Louis,
Missouri. The R.A.A. represents
Between the layers: On March 8th 2014, Discovery Air Defence Services’ pilots Craig “Rocket” Richard
and John “JT” Turner flew a TRX-9 Target Tow mission in the operating areas off the coast of Halifax.
Craig “Rocket” Richard snapped this unique and breathtaking photo from within the IAI Westwind,
while enroute to their mission.
Living the Code
Dilemma:
You are trying to gain new work for
Discovery Air by researching upcoming
tenders and bidding on those that align
with DA’s vision. A direct competitor of
ours approaches you, suggesting that
they will bid on all contracts from a
certain region, and recommending that
DA bid on contracts from a different
region. By deciding beforehand who
will serve certain geographic areas,
this will ensure both companies win a
contract without having to compete
against each other.
What do you do?
(For the guidelines on the best action to
take – see page 10)
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Float Season starts at Air Tindi
On June 2nd the first Twin Otter was launched on Long Lake in
Yellowknife marking the start of the busy summer float season.
Credit goes to Collin Crosby and his crew in the Main Hangar
for installing the floats on the Twin Otter and the Caravan using
our new modified jack system for the first time. This new system
ensures that there is no risk of working under a suspended load.
By using the modified jacks, the aircraft were kept stable and
supported and the risk of injuries is greatly reduced.
The start of the float season also saw a major milestone for
some of Air Tindi’s First Officers as they completed their training
flights with landings on Great Slave Lake in sight of the retreating
ice sheet.
Fire Services sponsors the
“Shake your Booty” Gala
On May 9th 2014, a group of ladies that call themselves the “Dream
Believers” hosted the 6th annual “Shake your Booty” Gala in Dryden, Ontario.
The event, which features an auction, fashion show and other contests and
prizes, raises money in support of cancer research and equipment. This year,
the $110,000 raised will go towards equipment upgrades and palliative care
room renovations at the Dryden Regional Health Centre.
Discovery Air Fire Services (DAFS) was a silver sponsor of the local charity event;
donating a sight-seeing flight for their auction. The winner of the sight-seeing
tour was Réjeanne Piché, who took her two children, aged 5 and 8, on the
local tour on Saturday, May 24th. They said DAFS treated them first class and
it was an amazing experience seeing beautiful Northwestern Ontario from the
air!
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DAFS qualifies to provide Hawkeye services to
the Alberta Sustainable Resource Development
In May 2014, Discovery Air Fire Services
(DAFS) travelled to Alberta to qualify its
Low Level Infrared Technology (Hawkeye) at
the Cache Percotte Test Centre in Hinton.
The purpose of this grid was to simulate
a post fire mop up situation. The Alberta
Government’s Department of the Environment
and Sustainable Resource Development (SRD)
frequently relies on contractors to locate Hot
Spots once a fire blows through an area to
ensure the fire is out. In order for a contractor
to provide this service to the SRD, they must
first prove they can:
1. locate the hot spot within a certain
degree of accuracy;
2. map the hot spot using the approved
SRD mapping convention; and,
3. provide the map and other attributed
data to ground resources within minimal
turn around on the ground.
To successfully qualify, the contractor must
receive an overall mark of at least 80%.
The testing grid consisted of a mixed forest
that is 2km long and 0.5km wide. Within
this plot, the SRD located and surveyed 100
potential locations for these hot spots and had
them surveyed to 1 meter of accuracy. The
morning of the trial, SRD crews entered the
grid and ignited 19 of these predetermined
“Hot Spots” for the DAFS crew to locate.
These simulated “Hot Spots” consisted of 9
charcoal briquettes that were lit and attached
to a data logger that would record the
temperature of the “Hot Spot” every second
for the entire trial.
DAFS worked alongside with GSH to complete
this trial. GSH pilot Jason Leslie skillfully
positioned the Bell 206 LR over the hot spots
with the guidance of Hawkeye Technician,
John Terpstra. Together, the crew successfully
located 16 of the 19 hot spots and received
an overall score of 90% on the Hinton Grid.
This now qualifies DAFS to provide this service
to the SRD in Alberta.
How to create a signature block
in Microsoft Outlook:
1) In Microsoft Outlook, click on “New
E-mail.”
2) In the new window, click on “Signature”
and select “Signatures” from the dropdown menu.
3) Click on “new” to create a new signature;
name the signature and press “OK.”
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Test your aircraft
recognition skills
4) In the text box, please create a custom
signature that contains your name,
title, phone numbers, email address
and website. You can also add logos,
disclaimers, etc. here.
Answers -
5) When finished, ensure that the signature
you created gets added to all new and
forwarded emails by selecting it from the
drop down menus on the right-hand side.
c) F16
Focus
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Innovation
a) Alpha Jet
b) A4N
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Integrity
Air Tindi Soapbox
wins YK Grand Prix
On Sunday, June 8th the Northwest Territories’ Disabilities Council
hosted the second Annual Yellowknife Grand Prix Soapbox Races.
A big congratulations goes out to Cohen Shaferr, who came in 1st
place in the 8 – 10 year old category. Cohen is the son of Air Tindi’s
GSE Manager, Darren Shaffer. Many thanks to all those involved in
designing and building the winning soapbox car.
Discovery Air Technical Services obtains Supplemental Type
Certificate for Aero Commander Multi-Mission Sensor Port
Discovery Air Technical Services Inc. (DATS) is
pleased to announce that it has been issued a
Transport Canada Supplemental Type Certificate
(STC) for the incorporation of a Multi-Mission
Sensor port onto a twin engine Rockwell
Aero Commander. The sensor port facilitates
the installation of a wide variety of multi
spectral, infrared and optical sensors for use on
environmental or surveillance missions.
DATS undertook the design, engineering
and flight testing in support of the Transport
Canada certification effort which resulted in the
Transport Canada issuance of the STC.
The sensor port can be adapted by the DATS
team to address numerous customer mission
and sensor requirements.
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Air Tindi aids with Kashechewan Evacuations
In early May 2014, residents from the Ontario
Kashechewan First Nation were forced from their
homes due to flooding on the remote northern
reserve. With the exception of a few band
leaders, all 2,000 evacuees were taken to nearby
communities, including: Cornwall, Geraldton,
Fort Frances, Kapuskasing, Timmins, Thunder
Bay, Val D’or and Rouyn.
Air Tindi fulfilled a contract with the Ontario
Ministry of Natural Resources from May 7th –
28th to assist with these evacuations. Using a
Dash 7, Air Tindi evacuated approximately 750
people from the communities of Kashechewan,
Attawapiskat, Kashechewan and Fort Albany.
Did you know???
Durante los dias 22 y 23 de julio 2013,
nuestra empresa fue sometida a la extensa y
rigurosa auditoría BARS Basic Aviations Risk
Standard. Esta norma fue desarrollada para
establecer un estandar comun de auditorías
de Seguridad en la aviación, aplicable a todas
las empresas aéreas. La norma se desarrolló
a partir de un modelo basado en el riesgo
enmarcado en contra de las amenazas
reales que representan para las operaciones
de aviación, que luego son directamente
vinculadas a los controles asociados y las
medidas de recuperación y mitigación.
Did you know that Helicopters Chile achieved
the highest category provided by the Flight
Safety Foundation’s BARS program?
On July 22nd and 23rd 2013, Helicopters
Chile was subject to an extensive and rigorous
audit by the Flight Safety Foundation’s Basic
Aviation Risk Standard (BARS) program. BARS
is the only standard of aviation security that
often exceeds national and international
regulations. The standard is developed from
a risk-based model framed against the actual
threats posed to aviation operations which are
then directly linked to associated controls and
recovery and mitigation measures.
As a result of this audit, our Helicopters Chile
has obtained the certification category GOLD
BARS; positioning it within the market as one
of the best in safety and quality of services.
Como resultado de esta auditoría, nuestra
empresa ha obtenido la certificación BARS
categoria GOLD, posicionándola dentro
del mercado como una de las mejores en
materias de seguridad y calidad de sus
servicios.
Helicopters Chile informa a sus clientes que,
con gran orgullo y producto de una larga
experiencia en el mejoramiento de la calidad
operativa, la de seguridad y un minucioso
mantenimiento de aeronaves, ha obtenido
la máxima categoría entregada por la Flight
Safety Foundation y el programa BARS:
CATEGORIA GOLD.
En la foto de izquierda a derecha: Alex Hetz Davis, Encargado de la Seguridad Operacional, Keith
Piggott auditor BARS, Alvaro Irigoyen Gonzalez Gerente de Operaciones, Paul Dorfman auditor BARS,
Ruben Zambrano Espinoza Gerente de Mantenimiento y Eric Torres Veas.
Pictured from left to right: Safety Manager, Alex Hetz Davis; BARS Auditor, Keith Piggott; Operations
Manager, Alvaro Gonzalez Irigoyen; BARS Auditor, Paul Dorfman; BARS Auditor, Ruben Zambrano
Espinoza; and Maintenance Manager, Eric Torres Veas.
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DADS’ Bagotville Repair Center
completes over 100 hours of
engine tests
Le service de réparation de DADS à
Bagotville a complété plus de 100
heures d’essais moteurs
In June 2013, Discovery Air Defence Services (DADS) announced the
opening of their Bagotville Engine Test Facility. Using a LARZAC C6/C20
Engine Test Cell, this Transport Canada Approved facility allows DADS
technicians to maintain, reconfigure
and test our Alpha Jet engines,
ensuring the highest level of safety,
performance and serviceability.
En juin 2013, Discovery Air Defence Services (DADS) a annoncé l’ouverture de leur centre d’essai moteur à Bagotville. Utilisant le
banc d’essais moteurs LARZAC C6/C20, cette installation approuvée
par Transport Canada permet aux
techniciens de DADS de maintenir,
reconfigurer et tester les moteurs de nos
Alpha Jet, assurant un haut niveau de
sécurité, de performance et de fiabilité.
Since the Bagotville Repair Shop
(BRS) opened its doors a year
ago, DADS’ technicians have
accomplished over 100 hours of
engine testing. The Engine test cell
is one of the major pieces to our
integrated supply chain allowing
DADS to be competitive and
responsive to engine production
requirements. The in-house
expertise that has evolved within
BRS has enabled DADS to better
support the fleet with engine
assemblies and know-how with the
objective of providing a safer, better
quality product.
Congratulations to the team for
achieving such a milestone and
thank you all for your dedicated
efforts!
Pictured here from left to right: Paul Bouchard, David Baron,
Normand Mailloux, Carol Noreau, Claude Letourneau, Eric Parise,
Brian Bower and Eric Leblanc. Missing from the photo, but also a
big part of this new venture: Steeve Noreau, Calvin Vanden Bos and
Mario Gelinas.
GSH AME Will Ward awarded Medal of Bravery
Congratulations to Will Ward
who was awarded the Medal
of Bravery on April 24, 2013
for his actions in rescuing
2 Inuit hunters in Nunavut
in March 2011. Will, a GSH
Aircraft Maintenance Engineer,
helped pull both men out of
the freezing waters and get
them safely to shore.
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Te a m w o r k
Félicitations à l’équipe pour avoir
accompli une telle réalisation and merci
à tous pour vos efforts dévoués!
Living the Code
Response:
For an issue like this, we look to both Canadian
competition laws, and the Code of Conduct for
guidance. The actions contemplated in the example
are contrary to Canadian competition laws. In addition,
in Discovery Air’s Code of Conduct there is a section
regarding “Competitive Practices,” which states that
Discovery Air will always compete in the marketplace
in a fair manner, adhering to applicable competition
or anti-trust laws. The Code of Conduct specifically
states that, as a Discovery Air employee, you are not to
make agreements with any competitor in relation to the
allocation of customers or markets (i.e. who will serve
which customers or geographic areas).
To see a clip of Will Ward
receiving his medal of bravery,
please take a look at this
CTV News clip.
10 S a f e t y
Depuis que l’atelier de réparation de
Bagotvile (BRS) a ouvert ses portes il y
a un an, les techniciens de DADS ont
accompli plus de 100 heures d’essais
moteurs. Le banc d’essais moteurs est
l’un des éléments importants de notre
chaîne d’approvisionnement permettant
à DADS d’être compétitif et de répondre
aux besoins de la production de
moteurs. L’expertise interne qui a évolué
dans BRS a permis à DADS de mieux
supporter la flotte avec l’assemblage de
moteur et le savoir-faire avec l’objectif
de de fournir un produit plus sécuritaire
et de meilleure qualité.
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Avez-vous entendu parler de Have you heard of Bubble
Bubble Football?
Football?
Si vous pensiez que le soccer ne pouvait pas évoluer, détrompez-vous!
Le club social de Discovery Air Services Techniques (DATS) a organisé une
partie de ce nouveau sport, que l’on appelle le Bubble Football. Vingt
employés ont participés à ce sport qui combine le jeu populaire du soccer
et le contact fracassant entre des bulles géantes! Le Bubble Football est un
concept amusant, pour lequel les employés étaient dans des grosses bulles
transparentes sur le terrain, à l’intérieur d’un gymnase. La grande bulle
d’air permettait aux joueurs de se propulser les uns contre les autres. Il y
a eu d’impressionnants contacts, d’autant plus que les fautes était quasiinexistantes, les joueurs se sont percutés et ont tombés au sol mais sans se
faire mal! Nous pouvons pratiquement dire que le tout s’est transformé en
véritable jeu de quilles. Définitivement à refaire l’an prochain!
If you thought soccer could not evolve, think again! The Discovery Air
Technical Services’ (DATS) social club organized a social event to try out a
new sport, called bubble football. Twenty DATS employees participated in
the new sport, which combines the rules of soccer with the ability to contact
other players like in football – but through giant plastic bubbles! The large
air bubbles allow players to propel against each other, often falling or rolling
to the ground, without injury. DATS employees had a great time – and many
laughs – as the game turned into something closely resembling human
bowling!
Did you know???
Did you know that GSH has a wholly-owned subsidiary, Helicopters Chile, located in Rancagua and Patagonia? Pictured here from April 2014 is
GSH flying for the National Forest Corporation (CONAF) in support of wildfire suppression.
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Discovery Mining Services builds
camp for Nighthawk Gold
Did you know???
Did you know that Air Tindi now has an online booking
system for their scheduled service? It can be reached
from the homepage of the Air Tindi website, or directly
at https://reservations.airtindi.com/. Reservations can still
be made over the phone as well at 1-888-545-6794.
Discovery Mining Services (DMS) recently reopened the Colomac Camp for Nighthawk
Gold’s drill program. Pictured here is the custom camp that Discovery Mining Services
built for this project. DMS crew are now working on a camp setup in Greenland.
Équipe de Bagotville
En reconnaissance de 7,000 heures Alpha Jet
et 66 inspections effectué à Bagotville, cette
plaque a été présentée à l’équipe de Discovery
Air Defence Services à Bagotville le 30 Mai 2014.
De gauche à droite: rangée du haut: Marc-Andre
Paradis, Stephane Gendron, Marie-Eve Bergeron, Alexandre Gros, Simon Bouchard, Jerome
Ouellet, Philippe LaHaye, Laurence FerlandSeguin, Vincent Beaudet, Evan Samms et Francis
Laroche. Rangée du bas: Claudio Ambesi, Guy
Girard, Hugo Campbell, Francois Desjardins et
Victor Desbiens. Absent de la photo: Mathieu
Desgagne, Carl Rivest, Christian Cote, Martin
Lafleur, Paul Gagnon, Francis Theriault, Francois
Desjardins, Nathalie Samms et Antony Rioux.
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DATS effectue des inspections sur les CL415
DATS performs CL415 inspections
En mars dernier, Discovery Air Technical Services (DATS) s’est vu accorder
un contrat pour les inspections de maintenance de type B sur deux CL415
(C-GQBD & C-GQBC) appartenant au Gouvernement du Québec. L’équipe
de techniciens dévouée et assignée à ce projet à relever le défi avec brio
alors que C-GQBD a été livré au SAG le 8 avril et C-GQBC le 29 avril
dernier. Félicitations à tous pour le travail remarquable!
In March, Discovery Air Technical Services (DATS) was granted a contract to
perform type B maintenance inspections on two CL415 aircraft (C-GQBD
and C-GQBC) owned by the Quebec Government. The dedicated team of
DATS technicians assigned to this project completed the task successfully
and ahead of schedule; C-GQBD was delivered to the customer on April 8th
and C-GQBC was completed on April 29th. Both were finished in time for
the Quebec Forest Fire season. Congratulations to all for the great work!
On March 26th 2014, GSH completed a one day project in Calgary, Alberta in
support of the K-Line Construction Enmax Circuit Re-Build Project. Pictured here
is an AS 350 B-2 helicopter performing utility work we refer to as “stringing
sockline,” where GSH expertly threads the power lines. This is a unique and
highly-specialized skill that GSH has been performing since 1984. Thanks to
everyone who dedicated their time in planning process to ensure this project
ran smoothly.
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Cold Lake Team
Pictured here are some recent photos of Helicopters
Chile using a Helicopter Bell 209 to place antiAvalanche mesh in the El Teniente mine pit.
Algunas fotos recientes de Helicopters Chile, utilizando
un helicóptero Bell 209 en trabajos de colocación de
mallas anti-avalancha en el sector cordillerano de la
mina El Teniente.
In recognition of 11,000 Alpha Jet Mission Hours originating from Cold Lake, this plaque
was presented to the Discovery Air Defence Services Cold Lake Team on June 3rd, 2014.
Pictured here from the Cold Lake Team are, from left to right: Corey Colbourne, Jim
Nelson, Garry Sutton, Andrew Fisher, Dave Endel, Guy Godin, Glen McKeage, Daniel Puim
and Rodney Porter. Missing from the photo: Danny Green
Did you know???
Did you know that a recent Environment Canada study ranked Yellowknife with
the highest number of hours of sunshine of any city in Canada during June, July
and August - 1,033.98 hours? That is 260.38 hours more than Toronto!
14 S a f e t y
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Te a m w o r k
•
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•
Innovation
•
Integrity
Discovery Air Inc.
170 Attwell Drive, Suite 370
Etobicoke, Ontario
M9W 5Z5
www.discoveryair.com
Get in Touch:
Comments and contributions to FlightPlan are
welcomed and appreciated. We are specifically
looking for your stories, pictures and announcements
to feature in future editions of FlightPlan!
Please contact Sheila Venman at:
(514) 694-5565 ext 3259 or email to
flightplan@discoveryair.com
Technical
Services
a
company
Volume 4,
1, Number 7
3
Volume 4,
1, Number 7
3
Life
Life Lines
Lines
I m p r o v i n g Yo u r Q u a l i t y o f L i f e — O n e S t e p a t a T i m e
I m p r o v i n g Yo u r Q u a l i t y o f L i f e — O n e S t e p a t a T i m e
Adapting
Adapting to
to life
life away
away
from
from home
home
Spending time in another country can be an exciting and
Spending
in another
canbebeunnerving—leaving
an exciting and
enriching time
experience.
But country
it can also
enriching
experience.
But
it
can
also
be
unnerving—leaving
friends, family and the comforts of home and jumping into
friends,
family everything
and the comforts
of home
andpeople
jumping
into
a world where
is different.
Some
thrive
a
world
where
everything
is
different.
Some
people
thrive
but others can’t wait to return home. How well people
but
others
can’t in
wait
to on
return
Howprepare
well people
adapt
depends,
part,
howhome.
well they
and their
adapt
depends,
in
part,
on
how
well
they
prepare
and their
willingness to embrace the unknown.
willingness to embrace the unknown.
Thanks to a global economy and ease of international travel, millions of people find themselves living in faraway
Thanks
to a global
ease ofjob
international
travel, millions
of people
find themselves
living in faraway
lands. Whether
it’seconomy
a short orand
long-term
posting, a student
exchange
or a permanent
fresh start—exploring
lands.
Whether
it’scan
a short
or long-termBut
job itposting,
a student
exchange
or aifpermanent
start—exploring
different
cultures
be life-changing.
can also
be extremely
difficult
the culturefresh
shock
is too much
different
cultures
can
be
life-changing.
But
it
can
also
be
extremely
difficult
if
the
culture
shock
is too much
to overcome. Being prepared can make all the difference.
to overcome. Being prepared can make all the difference.
What to expect
What to expect
No matter how much homework you’ve done about your new home, you’re still likely to experience culture
No
matter
howshock
much is
homework
about yourreaction
new home,
you’re
still
culture You
shock.
Culture
a normal,you’ve
healthydone
psychological
to the
stress
of likely
livingto
in experience
a different culture.
shock.
Culture
shock
is
a
normal,
healthy
psychological
reaction
to
the
stress
of
living
in
a
different
culture.
You
may feel anxious, disoriented and, if there is a language barrier, isolated and lonely.
may feel anxious, disoriented and, if there is a language barrier, isolated and lonely.
Culture shock has several phases.
Culture shock has several phases.
The honeymoon phase. This is the euphoria you feel setting off on any new adventure. You see only
The
honeymoon
phase.
This
is to
theoverlook
euphoriasome
you feel
setting
off on anyYou’re
new adventure.
see only
the wonderful
things
and
tend
of the
shortcomings.
excited to You
immerse
the
wonderful
things
to overlook
some
of thewalking
shortcomings.
You’requaint,
excitednarrow
to immerse
yourself
into your
newand
lifetend
by eating
the local
cuisine,
up and down
streets
yourself
into
your
new
life
by
eating
the
local
cuisine,
walking
up
and
down
quaint,
narrow
streets
to do your shopping and basking in the constant sunshine.
to do your shopping and basking in the constant sunshine.
The honeymoon is over phase. That once lovely long shopping expedition through winding streets is
The
is You’re
over phase.
That
once
lovelyyour
longfavourite
shoppingTVexpedition
winding
streets
is
nowhoneymoon
exasperating.
missing
your
friends,
shows andthrough
holidays.
You start
noticing
now
exasperating.
You’re
missing
your
friends,
your
favourite
TV
shows
and
holidays.
You
start
noticing
the differences, don’t like them and may see everything around you as “wrong” or “backwards.” During
the
don’t
like
them and
mayfrustrated,
see everything
around and
you deeply
as “wrong”
or “backwards.” During
this differences,
phase you may
feel
anxious,
angry,
sad, irritable
homesick.
this phase you may feel anxious, angry, frustrated, sad, irritable and deeply homesick.
The adjustment phase. Most people finally decide to make the most of the experience and regain
The
phase. Most
peopleand
finally
decide
to make
the most
and
regain
theiradjustment
sense of perspective,
balance,
humour.
You’re
getting
used of
to the
yourexperience
new routine
and
realize
their
sense
of
perspective,
balance,
and
humour.
You’re
getting
used
to
your
new
routine
and
that things are not “wrong” or “backwards” but just different. You’re also meeting people andrealize
enjoying
that
areofnot
or culture.
“backwards” but just different. You’re also meeting people and enjoying
morethings
aspects
the“wrong”
country’s
more aspects of the country’s culture.
Reverse culture shock. Reverse culture shock occurs when you return home after long periods
Reverse
Reverse
culture
shockand
occurs
when
you
return
after long
periods
away. Asculture
you hadshock.
to adjust
to a new
country
culture,
now
you
havehome
to re-adjust
to once
familiar
away.
As you had to adjust to a new country and culture, now you have to re-adjust to once familiar
surroundings.
surroundings.
© 2014 Homewood Human Solutions™
© 2014 Homewood Human Solutions™
16 S a f e t y
•
Te a m w o r k
•
Focus
•
Innovation
•
Integrity
Adapting to life away from home
Adapting to a new country or even a new town takes time. Be patient with yourself.
Adapting to life away from home
The or
more
you
know
about
thetime.
culture
your host
Adapting Be
to aprepared.
new country
even
a new
town
takes
Beof
patient
withcountry,
yourself.the easier it will be for you
to adjust.
Be
more
youyou
know
culture
yourbeen
hostthrough
country,similar
the easier
it will be for
you
Joinprepared.
an ex-patThe
club
where
canabout
meet the
people
whoofhave
experiences.
They
to
adjust.
can be an invaluable resource to you and your family in adapting to your new home.
Join
an ex-pat
clubnewspapers
where you can
meet
people who
have
through
similar
experiences.
They
Subscribe
to area
in your
language
to find
outbeen
about
local issues
and
events.
can be an invaluable resource to you and your family in adapting to your new home.
Get familiar with your surroundings. Arm yourself with a street map and a guidebook. The map can
Subscribe
to area
your
to find
out to
about
local
and events.
help you figure
outnewspapers
key routes, in
like
thelanguage
quickest way
to get
work,
andissues
the guidebook
will highlight
localfamiliar
sights to
seeyour
as well
as listing where
to dine and
shop.
Or do
it all
online.
Get
with
surroundings.
Arm yourself
with
a street
map
and
a guidebook. The map can
help
you figure
out
routes,for
likeyour
the children
quickest by
way
to get them
to work,
the guidebook
will highlight
Maintain
a sense
ofkey
normalcy
signing
up and
for their
favourite activities—
local
sights
to soccer—as
see as well soon
as listing
where to
and help
shop.them
Or domake
it allnew
online.
karate,
dance,
as possible.
It dine
will also
friends quickly.
Maintain
of normalcy
your children
signing
them upthat
for best
theirmeets
favourite
If
you areaasense
member
of a faith for
community,
find abyplace
of worship
youractivities—
family’s needs.
karate, dance, soccer—as soon as possible. It will also help them make new friends quickly.
Learn and practice the language. Watch local TV, listen to local radio and read the local papers. Begin
If
youa are
member
of a and
faithtalk
community,
a place
of worship
thatifbest
your family’s
needs.
with
fewabasic
phrases
to peoplefind
as much
as possible.
Even
you meets
make mistakes,
people
will
appreciate
the
fact
that
you’re
trying.
Learn and practice the language. Watch local TV, listen to local radio and read the local papers. Begin
with
a few basic
phrasescommunication
and talk to people
asas
much
asexpressions,
possible. Even
if you
make mistakes,
people
will
Understand
non-verbal
such
facial
hand
gestures,
etc. This can
be just
appreciate
the
that language
you’re trying.
as
important
asfact
spoken
in any culture.
Understand
non-verbal
communication
such as facial
expressions,
gestures,
can
be just
Take time off.
Being surrounded
by the unfamiliar
24/7
is stressful hand
so take
time offetc.
andThis
read
a book
as
important
as spoken
in any culture.
or watch
a movie
in yourlanguage
own language.
Take care
time of
off.
Being surrounded
unfamiliar
24/7
is well
stressful
so take time off and read a book
Take
yourself.
Remember by
to the
get plenty
of rest,
eat
and exercise.
or watch a movie in your own language.
Reach out for help. If you’re having difficulty adapting, contact your EFAP for assistance.
Take care of yourself. Remember to get plenty of rest, eat well and exercise.
Reach out for help. If you’re having difficulty adapting, contact your EFAP for assistance.
And finally, maintain a sense of humour! Don’t be too hard on yourself if you make a cultural gaffe or struggle
with the language. Laugh at yourself and others will laugh with you. Most people will respect your efforts
to learn
more
about their
culture.
For more
information,
contact
your Employee
andaFamily
Program.
And
finally,
maintain
a sense
of humour!
Don’t
be too hard
on yourself
if you make
culturalAssistance
gaffe or struggle
with the language. Laugh at yourself and others will laugh with you. Most people will respect your efforts
to learn more about their culture. For more information, contact your Employee and Family Assistance Program.
LL_V_EN_V4_7
For more information, to book a counselling session, or
to access any of your EFAP services our Client Services
We want your questions,
comments, and suggestions.
Representatives
are ready
to speak
with yousession,
24 hoursora
For more information,
to book
a counselling
day,
seven
days
a
week,
in
English
or
French.
calls are
to access any of your EFAP services our ClientAll
Services
lifelines@
We want
your questions,
homewoodhumansolutions.com
comments, and suggestions.
completely
confidential.
Representatives
are ready to speak with you 24 hours a
LL_V_EN_V4_7
day, seven days a week, in English or French. All calls are
1.800.663.1142
completely confidential.
1.866.398.9505
(Numéro sans frais - en franÇais)
lifelines@
homewoodhumansolutions.com
1.888.384.1152
1.800.663.1142 (TTY)
604.689.1717
International
(Call
1.866.398.9505
(Numéro sans
fraisCollect)
- en franÇais)
www.homewoodhumansolutions.com
1.888.384.1152 (TTY)
17 S a f e t y
•
Te a m w o r k
•
604.689.1717 International (Call Collect)
© 2014 Homewood Human Solutions™
www.homewoodhumansolutions.com
Life Lines Volume 4 Number 7
© 2014 Homewood Human Solutions™
Life Lines Volume 4 Number 7
Focus
•
Innovation
•
Integrity
Volume 4, Numéro 7
Lignes de vie
Lignes de vie
Volume 4, Numéro 7
Améliorer votre qualité de vie — Une étape à la fois
A m é l i o r e r v o t r e q u a l i tS’adapter
é de vie — U
e évie
tape
à l ade
f o ichez
s
ànla
loin
soi
S’adapter
à la vie loin de chez
Un séjour en pays étranger est souvent une expérience excitante
soi
et
enrichissante. Cependant, il peut être aussi stressant de quitter
ses
amis, sa
et le confort
de son une
foyer
pour se retrouver
Un séjour
enfamille
pays étranger
est souvent
expérience
excitante
soudain
dans
un
monde
où
tout
est
différent.
Certains
s’y
et enrichissante. Cependant, il peut être aussi stressant deadaptent
quitter
avec
bonheur;
d’autres
qu’une
idée
en tête
: rentrer
au plus
ses amis,
sa famille
et len’ont
confort
de son
foyer
pour
se retrouver
tôt.
Le degré
personne
dépend,
en partie,
de sa
soudain
dansd’adaptation
un monde oùd’une
tout est
différent.
Certains
s’y adaptent
préparation
et
de
son
désir
d’affronter
l’inconnu.
avec bonheur; d’autres n’ont qu’une idée en tête : rentrer au plus
Avec la mondialisation et la démocratisation des voyages
des millions
gens vivent
actuellement
tôt.internationaux,
Le degré d’adaptation
d’unede
personne
dépend,
en partie, hors
de sade
leur contrée d’origine. Que ce soit dans le cadre d’une préparation
affectation de
de d’affronter
longue durée,
d’un échange étudiant ou
et courte
de son ou
désir
l’inconnu.
d’un
nouveau
départ,
vivre
dans
une
culture
différente
de
la
sienne
peut
être
transformateur.
Cela
peut
également s’avérer
Avec la mondialisation et la démocratisation des voyages internationaux, des millions de gens vivent
actuellement
hors de
extrêmement
difficile
si
le
choc
culturel
est
insurmontable.
Une
bonne
préparation
fait
toute
la
différence.
leur contrée d’origine. Que ce soit dans le cadre d’une affectation de courte ou de longue durée, d’un échange étudiant ou
d’un
nouveau
vivre dans une culture différente de la sienne peut être transformateur. Cela peut également s’avérer
À quoi
faut-ildépart,
s’attendre?
extrêmement difficile si le choc culturel est insurmontable. Une bonne préparation fait toute la différence.
Peu importe l’étendue de votre préparation à votre nouvelle vie, vous serez probablement soumis à un choc culturel. Il
À
quoi
faut-il
s’attendre?
s’agit
d’«
une réaction
psychologique normale et saine au stress qu’entraîne la vie dans une culture différente de la
sienne
». Vous
pourriezde
vous
sentir
anxieux*,à désorienté
et, sivie,
vous
ne serez
parlezprobablement
pas la langue soumis
locale, isolé
et seul.
Peu
importe
l’étendue
votre
préparation
votre nouvelle
vous
à un choc
culturel. Il
s’agit
d’«culturel
une réaction
psychologique
normale
Le
choc
comporte
plusieurs phases
: et saine au stress qu’entraîne la vie dans une culture différente de la
sienne ». Vous pourriez vous sentir anxieux*, désorienté et, si vous ne parlez pas la langue locale, isolé et seul.
Le choc culturel comporte plusieurs phases :
La lune de miel. C’est l’euphorie que vous ressentez lorsque vous vous embarquez dans une nouvelle aventure.
Vous ne voyez que les bons côtés de l’expérience et avez tendance à en oublier les mauvais. Vous avez hâte de
vous
plonger
dans
votre
nouvelleque
vie vous
et deressentez
savourer la
cuisinevous
locale,
flâner
dans lesdans
petites
étroites
en
La lune
de miel.
C’est
l’euphorie
lorsque
vous
embarquez
une rues
nouvelle
aventure.
faisant
vos
achats
ou
jouir
du
soleil
en
permanence.
Vous ne voyez que les bons côtés de l’expérience et avez tendance à en oublier les mauvais. Vous avez hâte de
vous plongerde
dans
votre
et de savourer
la cuisine
flâneràdans
les les
petites
étroites
L’après-lune
miel.
Lesnouvelle
longues vie
et agréables
expéditions
de locale,
magasinage
travers
rues rues
sinueuses
quien
faisant
vos achatshier
ou jouir
soleil en aujourd’hui.
permanence.Vos amis, vos émissions de télévision préférées et les fêtes
vous
charmaient
vous du
exaspèrent
familiales
vous
Vous commencez
à remarquer
des
qui
vous déplaisent
et tout vous
L’après-lune
demanquent.
miel. Les longues
et agréables
expéditions
dedifférences
magasinage
à travers
les rues sinueuses
quiparaît
«
inepte
»
ou
«
arriéré
».
Durant
cette
phase,
vous
pourriez
vous
sentir
anxieux,
de
mauvaise
humeur,
frustré,
vous charmaient hier vous exaspèrent aujourd’hui. Vos amis, vos émissions de télévision préférées et les fêtes
triste,
irritable
souffrir d’un
profond
mal duà pays.
familiales
vouset
manquent.
Vous
commencez
remarquer des différences qui vous déplaisent et tout vous paraît
« inepte » ou «Laarriéré
».des
Durant
cette phase,
vous
pourriez de
vous
sentir au
anxieux,
de mauvaise
humeur,
frustré,
L’ajustement.
plupart
expatriés
décident
finalement
profiter
maximum
de leur séjour
et parviennent
triste,
irritable
et souffrir
d’un profond
du pays. progressivement leur équilibre et leur sens de l’humour. Ils
à
mettre
les choses
en perspective
toutmal
en regagnant
s’habituent
à leur
nouvelle
et se
rendentfinalement
compte que
habitudes
locales ne
ineptes
ni arriérées,
L’ajustement.
La plupart
desroutine
expatriés
décident
deles
profiter
au maximum
desont
leurniséjour
et parviennent
mais
seulement
différentes.
Ils
se
mettent
à
faire
des
rencontres
et
à
apprécier
d’autres
aspects
de
la
culture
à mettre les choses en perspective tout en regagnant progressivement leur équilibre et leur sens de l’humour.de
Ils
leur
pays d’adoption.
s’habituent
à leur nouvelle routine et se rendent compte que les habitudes locales ne sont ni ineptes ni arriérées,
mais
seulement
se mettent
à faire
des rencontres
et àeux
apprécier
d’autres
aspects
de àlal’étranger.
culture de
Le choc
culturel différentes.
inversé. Il seIlsproduit
lorsque
les gens
rentrent chez
après une
longue
période
leur pays
d’adoption.
Tout
comme
ils ont dû s’adapter à un autre pays et sa culture, ils doivent maintenant se réajuster à leur ancien
environnement.
Le choc culturel inversé. Il se produit lorsque les gens rentrent chez eux après une longue période à l’étranger.
Tout comme ils ont dû s’adapter à un autre pays et sa culture, ils doivent maintenant se réajuster à leur ancien
environnement.
© Homewood Solutions HumainesMC, 2014
* Le masculin est employé ici comme genre neutre.
© Homewood Solutions HumainesMC, 2014
* Le masculin est employé ici comme genre neutre.
18 S a f e t y
•
Te a m w o r k
•
Focus
•
Innovation
•
Integrity
S’adapter à la vie loin de chez soi
L’adaptationààla
unvie
nouveau
pays,
voire
S’adapter
loin de
chez
soià une nouvelle ville, demande du temps. Soyez patient envers vous-même.
L’adaptation à un nouveau pays, voire à une nouvelle ville, demande du temps. Soyez patient envers vous-même.
Préparez-vous. Mieux vous connaissez la culture de votre pays d’adoption, plus il vous sera facile de l’apprécier.
Adhérez à un club
d’expatriés
afin d’y rencontrer
des
genspays
ayant
vécu des expériences
semblables
vôtres. Ils
Préparez-vous.
Mieux
vous connaissez
la culture de
votre
d’adoption,
plus il vous sera
facile deaux
l’apprécier.
s’avèreront certainement une source précieuse d’information pour vous-même et votre famille dans la découverte
Adhérez à un club d’expatriés afin d’y rencontrer des gens ayant vécu des expériences semblables aux vôtres. Ils
de votre nouvel environnement.
s’avèreront certainement une source précieuse d’information pour vous-même et votre famille dans la découverte
Abonnez-vous
journaux locaux dans votre langue afin de vous tenir informé des actualités de la région.
de
votre nouvelaux
environnement.
Explorez les environs.
Armez-vous
carte langue
et d’unafin
guide
La cartedes
vous
aidera à de
déterminer
Abonnez-vous
aux journaux
locaux d’une
dans votre
detouristique.
vous tenir informé
actualités
la région.vos
itinéraires, comme le chemin le plus rapide pour vous rendre au travail, et le guide vous indiquera les lieux
Explorez les environs. Armez-vous d’une carte et d’un guide touristique. La carte vous aidera à déterminer vos
d’intérêt, les restaurants et les magasins. Vous pouvez également faire cette recherche en ligne.
itinéraires, comme le chemin le plus rapide pour vous rendre au travail, et le guide vous indiquera les lieux
Aidez vosles
enfants
à maintenir
semblant
de pouvez
vie normale
en les faire
inscrivant
leurs activités
préférées — karaté,
d’intérêt,
restaurants
et les un
magasins.
Vous
également
cette à
recherche
en ligne.
danse, soccer — dès que possible. Cela leur permettra également de se faire des amis rapidement.
Aidez vos enfants à maintenir un semblant de vie normale en les inscrivant à leurs activités préférées — karaté,
Si voussoccer
pratiquez
une
religion,
trouvez
le lieu
de culteégalement
qui satisfaitdelese
mieux
de votre famille.
danse,
— dès
que
possible.
Cela leur
permettra
faire aux
des besoins
amis rapidement.
Apprenez
et parlez
la religion,
langue locale.
Regardez
la télévision,
écoutezlelamieux
radio aux
et lisez
les journaux.
Commencez
Si
vous pratiquez
une
trouvez
le lieu de
culte qui satisfait
besoins
de votre famille.
avec des phrases de base et ne manquez pas une occasion de parler aux gens. Même si vous faites des erreurs, ils
Apprenez et parlez la langue locale. Regardez la télévision, écoutez la radio et lisez les journaux. Commencez
apprécieront votre effort.
avec des phrases de base et ne manquez pas une occasion de parler aux gens. Même si vous faites des erreurs, ils
Essayez de décoder
le langage non verbal de vos interlocuteurs, comme les expressions, les gestes des mains ou
apprécieront
votre effort.
autres qui, dans toutes les cultures, revêtent une importance égale à la parole.
Essayez de décoder le langage non verbal de vos interlocuteurs, comme les expressions, les gestes des mains ou
Accordez-vous
pauses.
Il est stressant
se trouver
en terrain
24 heures sur 24; offrez-vous une
autres
qui, dansdes
toutes
les cultures,
revêtentdeune
importance
égale àinconnu
la parole.
trêve en lisant un livre ou en regardant un film dans votre propre langue.
Accordez-vous des pauses. Il est stressant de se trouver en terrain inconnu 24 heures sur 24; offrez-vous une
Prenez
deun
vous-même.
de vous
de manger
sainement et de faire de l’exercice.
trêve
ensoin
lisant
livre ou en N’oubliez
regardantpas
un film
dansreposer,
votre propre
langue.
Demandez
au besoin.
Si vouspas
avez
la difficulté
à vous
adapter,
n’hésitez
pasfaire
à faire
à votre
Prenez
soinde
del’aide
vous-même.
N’oubliez
dede
vous
reposer, de
manger
sainement
et de
de appel
l’exercice.
Programme d’aide aux employés et à leur famille (PAEF).
Demandez de l’aide au besoin. Si vous avez de la difficulté à vous adapter, n’hésitez pas à faire appel à votre
Programme d’aide aux employés et à leur famille (PAEF).
Enfin, gardez votre sens de l’humour! Ne soyez pas trop sévère envers vous-même si vous faites une gaffe culturelle ou une
faute de langage. Riez de la situation et les autres riront avec vous. La plupart des gens salueront vos efforts pour connaître
Enfin, gardez votre sens de l’humour! Ne soyez pas trop sévère envers vous-même si vous faites une gaffe culturelle ou une
leur culture. Obtenez de plus amples renseignements sur le sujet de l’expatriation en communiquant avec un représentant
faute de langage. Riez de la situation et les autres riront avec vous. La plupart des gens salueront vos efforts pour connaître
de votre PAEF.
leur culture. Obtenez de plus amples renseignements sur le sujet de l’expatriation en communiquant avec un représentant
de votre PAEF.
Appelez-nous pour obtenir plus d’information, pour fixer un
rendez-vous de consultation ou pour accéder à n’importe lequel des
Appelez-nous pour obtenir plus d’information, pour fixer un
services de votre PAEF; nos représentants du service à la clientèle
rendez-vous de consultation ou pour accéder à n’importe lequel des
sont prêts à répondre à vos questions en tout temps, jour et nuit, en
services de votre PAEF; nos représentants du service à la clientèle
français ou en anglais. Tous les appels sont strictement confidentiels.
sont prêts à répondre à vos questions en tout temps, jour et nuit, en
1.866.398.9505
français ou en anglais. Tous les appels sont strictement confidentiels.
1.800.663.1142 (Toll-Free English)
1.866.398.9505
Nous attendons vos questions,
commentaires ou suggestions.
Nous attendons vos questions,
lignesdevie@
commentaires
ou suggestions.
homewoodsolutionshumaines.com
lignesdevie@
homewoodsolutionshumaines.com
LV_V_FR_V4_7
LV_V_FR_V4_7
1.866.433.3305 (Toll-Free
(ATS)
1.800.663.1142
English)
514.875.0720
Appels
internationaux
(frais virés acceptés)
1.866.433.3305 (ATS)
www.homewoodsolutionshumaines.com
514.875.0720
Appels internationaux (frais virés acceptés)
www.homewoodsolutionshumaines.com
© Homewood Solutions HumainesMC, 2014
Lignes de vie Volume 4, Numéro 7
* Le
masculin est
employé
ici comme
MC genre neutre.
©
Homewood
Solutions
Humaines
, 2014
Lignes de vie Volume 4, Numéro 7
* Le masculin est employé ici comme genre neutre.
19 S a f e t y
•
Te a m w o r k
•
Focus
•
Innovation
•
Integrity