1. TAURON Group 1.1. Letter from the CEO In implementing our

Transcription

1.
TAURON Group
1.1. Letter from the CEO
In implementing our business goals under the TAURON Group’s corporate strategy, we do not disregard
sustainable development and corporate social responsibility. For years we have been focusing on them, and this
is substantiated by numerous projects carried out by Group companies.
Dear Stakeholders,
As one of the largest energy holdings in Central and Eastern Europe
and one of the biggest employers in Poland, the TAURON Group is
aware of our significant environmental impact.
The range and scale of our activity on the energy market is best
reflected in figures. In 2014 alone we produced 15.4 TWh of electricity
and supplied heat to 700 thousand households. The length of our
distribution grids transmitting energy to over 5.4 million of our
customers, exceeds 260 thousand km. Coal mines belonging to the
TAURON Group control almost 20 percent of domestic hard coal
reserves with our output in 2014 of 5.4 million tonnes of coal. Year by
year we are generating more and more energy from renewable
sources – biomass, wind and water. In 2014 we generated over 1.79 TWh from these sources, exceeding the
10 percent target of RES share in electric energy production adopted in the Sustainability Strategy. All these
results delivered by our day-to-day work and the commitment of over 25 thousand employees make us the
largest electricity distributor, its second producer and supplier and, consequently, an important link in ensuring
national energy security.
In implementing our business goals under the TAURON Group’s corporate strategy, we do not disregard
sustainable development and corporate social responsibility. For years we have been focusing on them, and this
is substantiated by numerous projects carried out by Group companies. Those initiatives have diverse nature
and are addressed to various groups of stakeholders – mainly customers, employees, local communities.
Activities aimed at environmental impact mitigation play a significant role in the area of sustainable
development, including, inter alia, emission abatement, rational management of resources or electric energy and
heat saving.
Our objectives set out in the 2012 Sustainability Strategy act as the measure of our progress. Within the third
social report of the TAURON Group we communicated the accomplishment of 70 percent of our strategic
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obligations. At the moment, i.e. a year after the last publication, we can confirm that we have accomplished 90
percent of our plan. 2015 will be the year of updating our Sustainability Strategy since the horizon of its original
version comprised years 2012-2015. The main objectives of the document modification will be to adjust its
content to the Corporate Strategy of the TAURON Group for 2014-2017 with an outlook until 2023, updated in
June 2014 and to analyse new challenges we face in the environment in a longer-term perspective. In this scope,
the environmental aspects will be particularly significant and demanding, resulting from decisions made at a
European Union level in the area of the energy and climate policy.
The opinion of the environment is of key importance for us, since it determines the directions we should follow.
Due to this fact – as in the previous year – we have engaged a wide group of stakeholders in the process of
selecting the issues to be included in the report. Over 4.6 thousand clients and employees responded to our
invitation to the dialogue. However, we have not limited our consultations to these two groups. We have also
involved, inter alia, representatives of local governments, universities, social and consumer organisations in our
discussions. Consequently, we present you the Sustainability Report containing those subjects which were
indicated by the stakeholders as issues of key importance.
Each aspect discussed in the text is supported by specific initiatives implemented by companies of the TAURON
Group. Owing to such approach, we can prove that better results – as compared to the previous year – represent
the effort of practices implemented in reality. For example – the implementation of the electronic Customer
Service Office, modernisation of Customer Service Centres, training of employees dealing with customers
produced effective results. Among others, owing to these activities, the satisfaction indicator among individual
clients in relation to TAURON customer service increased to 81 percent (in 2013 it reached 78 percent ) On the
other hand, the implemented health and safety procedures and training courses caused the decline in the
frequency of accidents in the TAURON Group by 30 percent year-on-year, whereas the modernisation and
development of distribution grids resulted in shortening the duration of a power outage during the year by over
100 minutes (year-on-year) and reducing energy losses during distribution.
You may read about all results achieved by the TAURON Group in 2014 in this Sustainability Report. It is our
third consecutive publication. While creating the document, as in the previous year, we have applied the best
international G4 reporting standards issued by Global Reporting Initiative (GRI). In order to confirm the reliability
and accuracy of the data presented herein, we submitted the text of the report to external verification.
I kindly invite you to read the third 2014 Sustainability Report published by the TAURON Group. We believe that,
like our previous reports, it will be warmly received.
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Dariusz Lubera
President of the Management Board
TAURON Polska Energia
1.2. TAURON Group – as compared to other companies in the sector
1.2.1. Introduction
Nowadays we cannot imagine living without electricity. It is omnipresent 365 days a year. When plugging in a
TV-set or a washing machine almost nobody thinks how many people and processes stand behind making
electricity available to all of us at the flip of a switch. Figures describing our holding are the best illustration of
this fact.
The TAURON Capital Group is the largest distributor
Over 25 thousand people are employed in the
and supplier of electricity in Poland. We supply it to
Group’s structures. Thousands of additional jobs
almost 5.4 million customers. At the same time, we
provided by our suppliers and subcontractors
are the second largest producer in Poland and the
should be added to this number. All these data
largest heat supplier in Upper Silesia. TAURON
reflect our extensive environmental impact. With
comprises not only power plants and combined
this awareness, we carry out numerous activities
heat and power plants but also hard coal mines
unrelated to our core business that are not
controlling approximately 20% of coal reserves. In
measured by profit, but by the number of smiles on
recent years we have stepped up the production of
people’s faces.
energy from renewable sources, i.e. wind, water
and biomass.
1.2.2. Who we are
The TAURON Group, as one of the largest economic operators in Poland and Central and Eastern Europe
belonging to the top energy holdings, operates in all areas of the energy market – from coal mining, through
generation, distribution and sales of electricity and heat, to customer service.
The holding also conducts, on a smaller scale, wholesale sales of fuels and derivatives (coal and biomass trading).
In 2014 TAURON also entered the market of gas fuel trading, consequently extending its product offering.
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In Poland the TAURON Group is one of the key entities in the power sector. It is also an important link in the
chain providing continuity of energy supplies and national energy security. This is perfectly illustrated by figures
characterising individual Group companies.
In 2014 coal production from two coal mines in
and institutions were heated with heat supplied by
TAURON Wydobycie was 5.4 million tonnes, and
TAURON Ciepło.
power plants of TAURON Wytwarzanie generated
12.96 TWh of electricity, including 0.74 TWh from
biomass. In 2014 TAURON Ekoenergia produced
0.75 TWh of energy originating from water and
wind. The distribution grids of TAURON Dystrybucja
cover five regions – Małopolska, Opole, Silesia,
Lower Silesia and Podkarpacie, jointly comprising
almost one fifth of Poland’s landmass (27.1
thousand km2). Through those grids, electricity
reaches almost 5 million households and almost
500 thousand business clients (including 60
strategic customers) served in Poland by TAURON
Sprzedaż. In 2014 the combined heat and power
plants in TAURON Ciepło supplied heat and hot
water to inhabitants of Silesia, Zagłębie and
Małopolska. In total, over 700 thousand houses
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All the above facts make the TAURON Group the
second biggest electricity supplier in Poland and its
largest distributor. In 2014, grids belonging to
TAURON transmitted 47.9 TWh of energy and retail
sales reached 38.6 TWh.The generation assets of
the TAURON Group are mostly located in southwestern Poland where customer service centres of
TAURON Obsługa Klienta also operate. Exceptions
located outside the area of distribution activity
include wind farms that, due to weather conditions,
are situated in the northern part of the country, and
the Stalowa Wola power plant where a new CCGT
unit is under construction.
The head office of TAURON Polska Energia, as the
parent company, is located in Katowice at 3, Ks.
Piotra Ściegiennego street.
LOCATION OF TAURON
GROUP’S KEY ASSETS
TAURON in figures
– Net revenues on sales – PLN 18.4 billion
– EBITDA – PLN 3.6 billion
– CAPEX – PLN 3 billion
– Net profit – PLN 1.18 billion
– 25 thousand employees
– 56 customer service centres
– 5.4 million customers
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1.2.4. Vision and mission of the organisation
Mission of the TAURON Group:
Vision of the TAURON Group:
To ensure energy supply for our customers based
To be one of the leading energy companies in the
on best practices that guarantee an increase of
region.
shareholder value.
1.2.5. Management and corporate governance
The model of the TAURON Group structure is based on functioning of one leading company in each Business
Area, which allows for optimisation of operations within each element of value chain.
The parent entity, TAURON Polska Energia, was established on 6 December 2006. As at 31 December 2014,
key companies of the TAURON Group, besides the parent company, included 14 subsidiaries covered by
consolidation. Moreover, the company holds, directly or indirectly, shares in other 44 companies.
Significant changes in the structure
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In 2014, the consecutive processes aimed at streamlining the organizational structure took place in the TAURON
Group. The most important events included:

reorganisation of RES Area companies – merger of MEGAWAT MARSZEWO and BELS INVESTMENT
companies with TAURON Ekoenergia,

the next stage of Heat Area development in the TAURON Group from TAURON Wytwarzanie –
separation of ZEC Bielsko-Biała, which was subsequently incorporated into TAURON Ciepło structures,
and incorporation of Enpower service company,

separation of ZW Nowa from TAURON Ciepło and Elektrownia Blachownia from TAURON
Wytwarzanie, which, together with the separated assets of ArcelorMittal contributed to the formation
of TAMEH POLSKA company aimed at setting up the entity (TAMEH HOLDING) implementing
investment and operational tasks in the scope of industrial power engineering,

No.
separation of wind farms from TAURON Ekoenergia to Marselwind company,
Company name
Core business area
Share of TAURON in
Included in
Included in the
the company capital
the annual
sustainability
and governing
report for
report for 2014
2014
1.
TAURON
Hard coal mining
100,00%
YES
YES
Generation, transmission
100,00%
YES
YES
100,00%
YES
YES
Wydobycie
2.
3.
4.
TAURON
Wytwarzanie
and distribution of
electricity and heat
TAURON
Electricity generation and
EKOENERGIA*
trade in electricity
TAURON
Distribution of electricity
99,71%
YES
YES
Services
99,71%
YES
YES
Services
99,71%
YES
YES
Dystrybucja
5.
TAURON
Dystrybucja
Serwis**
6.
TAURON
Dystrybucja
Pomiary**
7.
TAURON Sprzedaż
Trade in electricity
100,00%
YES
YES
8.
TAURON Sprzedaż
100,00%
YES
YES
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GZE
9.
TAURON Czech
100,00%
YES
NO
Energy
10.
TAURON Ciepło***
Production and distribution 100,00%
YES
YES
11.
TAURON Obsługa
Services
100,00%
YES
YES
12.
KW Czatkowice
Mining, crushing and
100,00%
YES
YES
Klienta
of heat
grinding of limestone rocks
and stone extraction
13.
PEPKH w
100,00%
YES
NO
14.
TAURON Sweden
Services
100,00%
YES
NO
likwidacji****
Energy
*On 2 January 2014 the merger of TAURON EKOENERGIA and MEGAWAT MARSZEWO and BELS INVESTMENT
companies was registered.
**The share in TAURON Dystrybucja Serwis and TAURON Dystrybucja Pomiary is held by TAURON indirectly, through
the subsidiary,TAURON Dystrybucja. In addition, TAURON is the user of shares/stocks held by TAURON Dystrybucja.
***On 30 April 2014 the merger of Enpower Service and TAURON Ciepło companies took place. At the same time,
change of the acquiring company name to „TAURON Ciepło sp. z o.o.” took place.
****On 2 July 2014 PEPKH company was put into liquidation.
Management Board of the TAURON Group and Supervisory Board
As at 31 December 2014, the Management Board of the parent entity of the TAURON Group, TAURON Polska
Energia, consisted of the following persons:

Dariusz Lubera – President of the Board.

Aleksander Grad – Vice-President of the Management Board for Corporate Affairs.

Katarzyna Rozenfeld – Vice-President of the Management Board for Commercial Affairs.

Stanisław Tokarski – Vice-President of the Management Board for Strategy and Development.

Krzysztof Zawadzki – Vice-President of the Board for Economics and Finance.
Biographies of individual members of the Management Board are available on the website (link).
The composition of the Supervisory Board was as follows:
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
Antoni Tajduś – Chairman of the Supervisory Board.

Agnieszka Woś – Vice-Chairman of the Supervisory Board.

Jacek Szyke – Secretary of the Supervisory Board.

Andrzej Gorgol – Member of the Supervisory Board.

Maciej Koński – Member of the Supervisory Board.

Leszek Koziorowski – Member of the Supervisory Board.

Michał Michalewski – Member of the Supervisory Board.

Marek Ściążko – Member of the Supervisory Board.

Maciej Tybura – Member of the Supervisory Board.
Biographies of individual members of the Supervisory Board are available on the website (link).
1.2.6. TAURON at the Stock Exchange
TAURON Polska Energia is a joint stock company listed at the Warsaw Stock Exchange as of 30 June 2010.
As at the last day of 2014, the main shareholders of the company included: State Treasury holding 526 848 384
of TAURON Polska Energia shares, constituting 30.06 percent in the Company capital), KGHM Polska
Miedź holding 182 110 566 of TAURON Polska Energia shares, constituting 10.39 percent in the Company
capital, and ING Otwarty Fundusz Emerytalny – 88 742 929 TAURON Polska Energia shares, constituting 5.06
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percent in the Company capital. The remaining part of shares (54.49) is held by individual and institutional
investors.
Share quotations
Best practice – TAURON Polska Energia – Presence in the RESPECT Index list
In 2014, for the second consecutive time, TAURON
management standards in terms of corporate
was included in the RESPECT Index specification.
governance, information governance and investor
This initiative is aimed at selecting companies
relations, as
managed in a responsible and sustainable manner.
environmental protection, social and employee
Consequently, each portfolio of the index includes
well as
in
areas
comprising
issues.
listed companies acting in accordance with the best
1.2.7. Membership in organisations
Sharing knowledge and access to the latest information is the development foundation of each organisation.
Consequently, we are trying to be present wherever any events important for the sector take place.
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Owing to the participation of our experts in various organisations, chambers and trade associations we acquire
knowledge at a source and take part in the opinion-forming processes. On the other hand, we share our own
experience and Best practices, which is reflected in the development and improvement of the entire energy
sector performance.
TAURON Polska Energia

supporting member of the Polish Electricity Association;

member of the Chamber of Commerce for Energy and Environmental Protection;

supporting member of the Polish Higher Education-Business Forum;

supporting member of the Polish Member Committee of the World Energy Council;

supporting member of Central Europe Energy Partners;

supporting member of the Polish Association of Listed Companies (SEG);

associate member of the European Federation of Energy Traders.
TAURON Wytwarzanie
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
member of the Association of Polish Inventors and Rationalizers;

supporting member of the Chamber of Commerce for Energy and Environmental Protection;

supporting member of the Economic Society Polish Power Plants;

member of the Polish Ecology Chamber;

member of the Chamber of Commerce and Industry in Katowice;

member of the Association of Polish Electrical Engineers, Coal Basin Branch;

supporting member of VGB;

member of the Polish ISO 14000-INEM Poland forum;

member of the Polish ISO 9000 forum;

member of the Accountants Association in Poland;

member of the European Patent Institute ;

member of the Polish Electricity Association through TAURON Polska Energia;

member of the Polish Society of Professional Power Plants;

member of the Club of Technical Thought in Wielkopolska;

member of the Polish Testing Laboratories POLLAB.
TAURON Ekoenergia

supporting member with sponsor status of the Polish Wind Energy Association;

supporting member of the Society for the Development of Small Hydroelectric Plants;

supporting member of the Society of Hydroelectric Plants;

supporting member of the Association of Polish Electrical Engineers, Jelenia Góra Branch.
KW Czatkowice

ordinary member of the Polish Association of Aggregates Producers.
TAURON Wydobycie

member of the Association of Coal Mining Employers in Katowice;

member of the Polish Ecology Chamber;

member of the Association of Polish Electrical Engineers;

member of the Mining Chamber of Industry and Commerce;

member of Professor Wacław Cybulski „Safe Mining” Foundation;

supporting member of the Association: Polish Committee of the World Mining Congress;

founder of the Foundation of Miner Families.
TAURON Ciepło
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
member of the Polish Society of Professional Combined Heat and Power Plants;

members of the Association of Combined Heat and Power Plant Employers;

member of the Polish Quality and Management Association POLISOLAB;

member of the Regional Chamber of Industry and Commerce in Tychy;

member of the Polish Accreditation Centre;

member of the Polish Union of Combustion By-products.
TAURON Dystrybucja

supporting member of the Polish Society of Electricity Transmission and Distribution;

supporting member of the Association of Polish Electrical Engineers.
TAURON Sprzedaż

supporting member of the Society of Energy Trading.
TAURON Obsługa Klienta

supporting member of the Society of Energy Trading.
TAURON is also the co-author and signatory of the „Polish business sustainability 2050 vision”, the document
defining the challenges of sustainable development significant from business perspective.
1.2.8. Awards and prizes in the reporting period
We are happy that our work is appreciated, therefore we receive each information on awards granted to us with
great satisfaction. Many such happy moments happened in the TAURON Group in 2014.
What is worth stressing, Group companies have been recognised for their activities in various areas – business,
culture, sport and social responsibility, confirming the holistic approach taken by the TAURON Group to the
environment. All these distinctions make us proud but also motivate us to continue further intensive work and
defend our award-winning position.
In 2014 . TAURON Group received a number of awards and distinctions. Here are the main ones :
February 2014
10th issue of the ranking „The most interesting of the best implemented IT projects”
Award recipient: TAURON Polska Energia, TAURON Obsługa Klienta
Distinction awarded by the Editor’s Office of „Nowy Przemysł” Economic Monthly and the wnp.pl portal to
TAURON Polska Energia for the ability to carry out several big and complicated projects, inter alia,
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implementation of a management system for grid assets and creation of the Shared Services Centre. On the
other hand, TAURON Obsługa Klienta was recognised for implementation of the national central billing system.
April 2014
Forbes Diamonds 2014
Award recipient: TAURON Polska Energia, TAURON Dystrybucja, TAURON Sprzedaż
TAURON Polska Energia was one of the best companies in Silesia. The corporate website
was also recognised by the jury, receiving e-Diament Forbes&Biznes.pl for transparent navigation among large
corporations in Silesia.
Regional awards were granted to TAURON Dystrybucja and TAURON Sprzedaż (1st place and distinction,
respectively, in the category of enterprises with revenues exceeding PLN 250 million)
Responsible Companies Ranking 2014
Award recipient: Grupa TAURON
TAURON was promoted to the top 20 Polish socially responsible companies.
In the oil and energy sector it was ranked at a high third position.
May 2014
“Puls Biznesu”daily’s Pillars of the Polish Economy
Award recipient: TAURON Polska Energia
The company was ranked second among the top companies in Silesia
by the jury comprising representatives of local authorities.
„Polityka” weekly Golden Leaf of CSR 2014
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Having received the CSR Golden Leaf, TAURON was one of the top 14 companies
ranked based on the questionnaire containing questions on business integrity,
human rights, customer care and environmental protection. In the oil and energy sector, it was ranked third.
June 2014
Hero of the Capital Market 2014
Investors voting in the plebiscite organised by the Association of Individual Investors appreciated the quality of
TAURON’s investor communication, openness to individual investors and high standards.
Patron of Free Poland Sport
During the celebrations of the 25th anniversary of free Poland, in the plebiscite organised by „Przegląd
Sportowy” daily, people and institutions that contributed to the development and promotion of Polish sports
were honoured. TAURON Polska Energia received the title of Patron of Free Poland Sport for its overall activities
supporting national sport, including, inter alia, support extended to Tour de Pologne, Polish basketball – TAURON
Basket Liga, and sponsoring the Polish Olympic Committee.
October 2014
New Impulse 2014
„New Impulse 2014″ is an award dedicated to companies, institutions and persons contributing new quality to
the Polish economy and the oil and energy sector, indicating prevailing trends and setting directions of positive
change. TAURON Polska Energia received a distinction for commencing implementation of the 910 MW hard
coal-fired unit construction at the Jaworzno III Power Plant. The awards are granted by the jury comprising the
Editor’s Office of „Nowy Przemysł” Economic Monthly and the wnp.pl portal.
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The Best Annual Report 2013
In the annual competition organised by the Institute of Accounting and Taxes
the Annual Report of the TAURON Group for 2013 received the main award.
The online publication was recognised by the jury for its content and graphic design.
December 2014
2013 Social Reports
The 2013 Sustainability Report of the TAURON Group was the only one among the 31
publications registered in the competition to receive two awards –
the Award from Internet Users and Distinction for the bold use of the Internet.
The competition has been organised by the Forum of Responsible Business, PwC and SGS since 2007.
RESPECT Index 2014
For the second consecutive time TAURON was included in the prestigious index of socially responsible
companies. In the 8th issue of the RESPECT Index project, organised by the Warsaw Stock Exchange, 24 entities
managed in a responsible and sustainable manner were recognised.
1.2.9. Key events of 2014
January

Merger of TAURON Ekoenergia with MEGAWAT MARSZEWO and BELS INVESTMENT companies.

Separation of ZEC Bielsko-Biała from TAURON Wytwarzanie and transfer of its assets to TAURON
Ciepło.
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February

Change of name of Południowy Koncern Węglowy to TAURON Wydobycie.
March

Appointment of the TAURON Management Board of the 4th shared term.

Signing the agreement with Polskie Inwestycje Rozwojowe to finance the construction of the 413 MWe
power unit at the Łagisza Power Plant (TAURON Wytwarzanie).

Publication of the annual financial results of TAURON Group.

Concluding an agreement for the intervention cold reserve by TAURON Wytwarzanie with PSE, to
comprise two units of Siersza Power Plant and one unit of Stalowa Wola Power Plant.

Ground-breaking ceremony at ZW Tychy (TAURON Ciepło) for the construction of the heating unit with
a capacity of 50MWe and 86 MWt.
April

Concluding an agreement between TAURON Wytwarzanie and the consortium of RAFAKO MOSTOSTAL for the construction of the power unit with 910 MWe capacity, for supercritical
parameters at Elektrownia Jaworzno III (Power Plant II).
May

Commencement of the deepening of the "Janina VI" shaft in TAURON Wydobycie, under the project on
Increasing the production capacity of TAURON Wydobycie through the construction of the 800 m level.
June

Adopting the updated Corporate Strategy of TAURON Group for 2014-2017 with an outlook until 2023.

Signing the letter of intent by TAURON, ENEA, ENERGA and PGE, concerning cooperation in research,
development and innovation as well as joint implementation of research and development projects.
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July

Concluding a consortium agreement between TAURON and 22 institutions, including 18 universities, 2
institutes and 2 enterprises, establishing the Motorway of Technology and Innovation Institute.

Approval of the tariff for natural high-methane gas for TAURON Sprzedaż by the ERO President.

Concluding the credit agreement by TAURON and the European Investment Bank (EIB), worth PLN 295
million, for the implementation of investments in renewable energy and energy distribution.
August

Concluding the partnership agreement by TAURON Wytwarzanie and TAURON Ciepło and companies
of the ArcelorMittal Group, concerning the establishment of a joint venture for the implementation of
an industrial power engineering project (TAMEH POLSKA).
September

Concluding the agreement by PGE, TAURON, ENEA, KGHM concerning the implementation of a joint
project to build the first Polish nuclear power plant with a capacity of approximately 3 thousand MWe.

Commencement of a project to implement the smart metering system in Wrocław by TAURON
Dystrybucja (Wrocław Smart City)

Launch of construction of a power unit with a capacity of 910 MWe at Jaworzno III Power Plant (Power
Plant II).
October

TAURON Sprzedaż wins group tenders for gas supply to public institutions in Lublin, Poznań and
Grudziądz.
November
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
Signing agreement by TAURON EKOENERGIA for the construction of Stage II of Marszewo Wind Farm,
with a capacity of 18 MW.

Handing over the construction site of the power unit of 910 MWe capacity at Jaworzno III Power Plant
(Power Plant II) by TAURON Wytwarzanie.

Completing the investment project aimed at extending the life cycle of the plant by Kopalnia Wapienia
Czatkowice.
December

Issue of fifteen-year registered bonds worth EUR 168,000 thousand on the German market by
TAURON Sweden Energy.

Completing the heating network modernisation by TAURON Ciepło for the following municipalities:
Dąbrowa Górnicza, Sosnowiec, Będzin and Czeladź.
1.3. TAURON Group value chain
1.3.1. Value chain
The TAURON Group is the largest distributor, second largest energy supplier and producer in Poland. Our power
lines of 261 thousand km cover 57 thousand km2, representing more than 18 percent of Poland’s landmass.
As a result, we supply electricity in five regions:
also the largest supplier of heat in Upper Silesia and
Lower Silesia, Opole, Silesia, Małopolska and
one of the largest heat suppliers in Poland.
Podkarpacie. We sell energy to customers in the
whole country. In 2014 we produced a total of 13
TWh of electricity distributed to almost 5,4 million
customers. Coal is our main energy source just as in
Poland’s energy mix. TAURON Group consists of
two coal mines controlling approx. 20 percent of
domestic coal reserves. We also produce MWh
from renewables (biomass, wind and water). Their
share in electricity production in 2014 for the first
time exceeded 10 percent. In addition, TAURON is
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In 2014 thermal power stations and boiler plants
belonging to the Group produced 9,1 PJ of thermal
energy which warmed 700 thousand of households
and institutions in Silesia and Dąbrowa. In order to
meet customers’ expectations, TAURON offers
numerous and varied products and services.
Information relating to our offer may be obtained
from TAURON’s employees via email, post, phone
or by visiting one of the 56 customer service points.
Our efforts in customer care deliver results. In 2014
more than 81 percent of customers were satisfied
with our customer service.
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1.3.2. Description of key companies of TAURON Group
TAURON Obsługa Klienta
Year by year we enhance our service standards. In 2014, 81 percent of TAURON individual clients expressed
their satisfaction from the service we provide.
5.4 million of our customers associate the company mainly with modern Customer Service Centres located in
the centres of cities and towns dispersed over our distribution area. This is where our customers may meet
professionally trained consultants ready to offer their advice and support. In the era of digitisation and mobility
we also operate the info line and the comprehensive Internet customer service system – e-BOK which enables
to deal with all issues without leaving home.
However, not everybody knows that TAURON Obsługa Klienta also provides services to internal clients within
the TAURON Group, i.e. to other companies. Consequently, within four Shared Services Centres, TAURON
Obsługa Klienta offers the following services:

Financial and accounting services (Centre of Shared Accounting Services),

ICT and IT (Centres of Shared IT Services),

HR and payroll services (Centre of Shared HR Services),

External customer service (Shared Services Centres: Customer Service).
TAURON Sprzedaż
We are the second largest electricity supplier in the country. In 2014, retail sales of electricity reached 38.6 TWh.
TAURON Sprzedaż, as its name indicates, is the company dealing with electricity supply. This service is provided
all over Poland. As a result of approval of the first tariff for gas fuel trading by the President of the Energy
Regulatory Office in July 2014, the company has also entered the gas market. TAURON Sprzedaż is also
responsible for preparing the product offer to satisfy the expectations of even most demanding clients. The
company is the mine of ideas and the result of its activities are the advertising campaigns recognised all over
Poland.
21
TAURON Dystrybucja
We are the largest electricity distributor in the country. Our distribution grids are 260 thousand km long, covering
the area corresponding to 18.3 percent of the country territory.
Before electricity reaches a socket it must cover a long way from the power plant to the destination. TAURON
Dystrybucja is in charge of this stage, managing 260 thousand km of power lines conducted by underground
cables and overhead grids. The distribution area of the company comprises five regions of south-western
Poland – Lower Silesia, Opole, Silesia, Małopolska and Podkarpacie. The whole staff of TAURON Dystrybucja
cares for ensuring safe electricity supply, in adequate quantities, to all TAURON customers, at any time, day and
night, whether on a hot summer day or on a freezing, windy winter evening.
TAURON Wytwarzanie
We are the second largest electricity producer in the country. In 2014, we generated 13 TWh of electricity, i.e.
more than 8 percent of the domestic energy output.
The heart of the TAURON’s Generation Area comprises six coal-fired power plants with 4.5 GW of electric
capacity and 1.3 GW of heat capacity. Besides coal, biomass, coking gas and high-methane gas are also used.
Our generation units meet strict environmental protection requirements. Moreover, TAURON Wytwarzanie is
running a number of research and development projects to enhance the long-term efficiency of processes and
minimise the power plant’s environmental impact.
TAURON Ciepło
We are the largest heat supplier in Upper Silesia and one of the largest in Poland. In 2014 we produced 9.1 PJ of
heat.
Besides supplying our customers with electricity, we also heat their flats and supply hot water. As in power
plants, the company’s heat generation units meet national and EU environmental requirements. New units
burning only biomass are also commissioned. In 2014, our four combined heat and power plants produced 9.1
PJ of heat supplied to our consumers, inter alia, through the company’s 1050 km long heat grids.
22
TAURON Ekoenergia
The company is in charge of managing wind and hydro power generation units. In 2014, as a result, 0.75 TWh
of „green” energy was transmitted through the power grids.
Nature offers great inherent potential; therefore, we are trying to use hydro and wind energy to a greater extent.
In 2014, TAURON Ekoenergia included 35 hydroelectric power plants and 4 wind farms*. These units are not
only environmentally-friendly but also historically attractive since some of them are over 100 years old.

In accordance with the Regulation of 3 November 2014 the wind assets of TAURON Ekoenergia (FW
Lipniki, FW Marszewo, FW Wicko and FW Zagórze) will be spun off to the existing Marselwind company
with its registered office in Katowice. Work on this spin-off and negotiations with investors concerning
the disposal of shares are in progress.
Kopalnia Wapienia Czatkowice
All year long our products eliminate emissions of 140 million m3 of sulphur dioxide into the atmosphere.
At first glance, this limestone mine would appear to have little to do with electricity production. However, using
lime, energy generated in coal-fired power plants is cleaner. Products from Czatkowice have also been applied
in the metallurgical industry, construction, and even in the sugar industry. In 2014 a new deposit was
commissioned to facilitate constant supply of sorbents and aggregate until at least 2060.
TAURON Wydobycie
Hard coal reserves in the Group’s two coal mines account for 20% of the domestic coal reserves
The company mines, prepares and sells coal from two coal mines – Zakład Górniczy „Janina” and Zakład Górniczy
„Sobieski”. In 2014 TAURON Wydobycie produced 5.4 million tonnes, with 72 percent used by the TAURON
Group and the remaining 28 percent sold to external customers. Valuable coal deposits are accessed in
compliance with the highest Health & Safety standards and applying modern technologies. The company also
pays great attention to waste management. The generated mining waste, subject to the appropriate treatment
processes, is used, inter alia, in the construction of roads and motorways as well as for the reinforcement of
flood embankments.
23
Within their core activities TAURON Group companies cooperate with thousands of suppliers (mostly domestic),
providing employment to tens of thousand people. The nature of cooperation is diverse and aligned to the
specific character of a given company.
In 2014, in the Procurement Organisation Support System, the number of potential TAURON Group vendors (i.e.
those participating in procurement procedures organised by Group companies) exceeded 4.6 thousand. More on
the procurement policy of TAURON Group can be read on (link).
1.4. Our stakeholders
1.4.1. Stakeholders – an important voice
Being such a large organisation, operating in five regions and employing over 25 thousand people and,
simultaneously, representing an important entity for the national power sector and economy, TAURON has
numerous groups of stakeholders.
Their diversity and general characteristics are presented in the
stakeholder map. The biggest groups
include customers, employees and shareholders.
In order to respond to their various expectations as well as possible, TAURON Group endeavours to engage its
stakeholders at various stages. These activities are implemented on a central level and by individual Group
companies.
For each important investment we conduct consultations with local communities to identify their position,
discuss any doubts and answer their questions.
It has also become our tradition to engage stakeholders in the preparation of TAURON Group Sustainability
Report. When writing this year’s report, over 4,6 thousand customers and employees took part in an online
questionnaire defining the issues. Such a huge number of responses received, in the second consecutive year
(last year almost 3,700 people participated) confirms that our stakeholders are willing to take an active part in
various aspects of TAURON’s operations. On the other hand, from the point of view of TAURON Group, the
feedback received allows us to adjust the report’s scope to environmental expectations. This practice will
certainly be repeated next year.
24
Best Practice – TAURON Wytwarzanie – Conference for local business and local authorities in connection with
a new investment launch
In June 2014, representatives of the TAURON
Among others, the schedule of the works and the
Group and Rafako met local entrepreneurs and local
scope of works to be conducted at Elektrownia
authorities in Jaworzno, in order to discuss the
Jaworzno III was presented to participants of the
benefits of construction of the coal-fired unit with a
conference. Organisers also created an opportunity
capacity of 910 MW at Elektrownia Jaworzno III for
to exchange contacts between local companies and
the region, and a possibility of local business
the general contractor. During the implementation
participation in the investment. In accordance with
of the contract in Jaworzno, the Rafako-Mostostal
the experience of TAURON Wytwarzanie arising
consortium
from the implementation of earlier investments,
approximately 50 subcontractors. The conference
inter alia, the construction of the 460 MW unit at
was organised by the TAURON Group with
Elektrownia Łagisza, local companies play a
participation of Rafako and in cooperation with
significant role in these projects. The estimates
Jaworzno Chamber of Commerce.
plans
the
employment
of
show that during the peak of the works covered by
the major contract about three thousand people
will work at the site.
Best Practice – TAURON Polska Energia – Individual Investor’s Day
Several dozen individual investors visited Tauron
in particular, the biomass unit with a capacity of 50
during the Individual Investor’s Day organised in
MW commissioned in 2013 and the pilot carbon
October 2014. The Individual Investor’s Day was
capture and storage installation (CCS).
organised in cooperation with the Association of
Individual Investors and under the patronage of the
Civic
Shareholding
programme.
During
the
presentation, investors were introduced to the
updated strategy of the TAURON Group and the
financial results generated in the first half of 2014.
Following the presentation session, participants
asked questions concerning the activities of the
Group and then visited the Jaworzno III power plant,
25
During the site visit the participants also had an
opportunity to see a presentation concerning the
Group’s biggest investment project, i.e. the
construction of the 910 MW coal-fired unit at
Elektrownia Jaworzno III. This time participants of
the Individual Investor’s Day also included students
of economics, law, finance as well as students of
technical universities taking part in the next issue of
the Energy Academy project launched by Lesław A.
Paga Foundation. Its main objective is to help young
the energy sector as well as to facilitate entering
people acquire knowledge from top specialists of
the labour market in this sector.
1.4.2. Stakeholders Map
Stakeholder Group
Detailed specification Key information
Main tools of dialogue
Clients
Individual,business
TAURON Group and individual companies’
4 million clients;
websites
over 500 thousand business
Social media
60 strategic clients, including,
„Polska Energia” magazine
clients
inter alia, ArcelorMittal Poland,
TOYOTA MOTOR
MANUFACTURING POLAND Sp. z
o.o., Górażdże Cement, ISD Huta
Częstochowa, ZGH Bolesław,
TELE-FONIKA KABLE S.A.,
Stalprodukt S.A., Jastrzębska
Spółka Węglowa S.A., Katowicki
Holding Węglowy and Grupa
Saint Gobain.
Questionnaires
Opinion surveys
Open Days in companies of TAURON
Group
Social consultations (inter alia, within
planning of new investments)
Workshops, seminars (inter alia, sales
workshops for business clients)
In meetings (e.g. within the social
campaign „If you don’t know, don’t open”)
Shareholders
TAURON Polska Energia is a joint
stock company listed at the
Warsaw Stock Exchange (as of
2010). Main shareholders: State
Treasury (30.06%), KGHM Polska
Miedź (10.39%) and ING Otwarty
Fundusz Emerytalny (5.06%).
Remaining part of shares
(54.49%) – institutional and
individual investors
26
Roadshows
Conferences presenting financial results
Meetings, inter alia, during the Individual
Investor’s Day
websites
Annual report
Banks/financial
institutions
Ministries
inter alia, PKO BP;
Conferences presenting financial results
ING Bank Śląski;
BNP Paribas;
Annual report
Citi Handlowy.
Ministry of Treasury
Trade conferences/seminars
Ministry of Environment;
Ministry of Economy
Working groups
websites
websites
Annual report
Controller
Energy Regulatory Office (Urząd
Regulacji Energetyki)
Training courses/workshops
Trade conferences
websites
Annual report
Employees
over 25 thousand people
employed in Group companies;
Questionnaires
Social media
Satisfaction surveys
Internet portal – Tauronet
Training courses/workshops
Discussion panels
websites
„Polska Energia” and „Nasze Forum”
magazines
Environment
Suppliers and
subcontractors
hundreds of companies
companies as well as conducting
cooperating with Group
ad hoc cooperation, inter alia,
websites
under the implementation of new „Polska Energia” magazine
investment projects
Non-governmental
organisations
27
inter alia, SIEMACHA Association,
DKMS Polska Foundation,
Iskierka Foundation, Responsible
Business Forum Association.
local and national
authorities
websites
representatives of
authorities and public
utilities
regional offices marshal offices;
Interviews
city halls;
Discussion panels
municipal social welfare centres;
Workshops/discussion groups
consumer advocates
websites
local community
inhabitants living in the
neighbourhood of TAURON
Group assets;
local communities
Questionnaires
websites
universities
universities with whom
agreements on cooperation were
signed (Silesia University of
Technology, University of
Economics in Katowice) and
those with whom research and
development projects are carried
Workshops
Lectures for students
websites
out, inter alia, AGH University of
Science and Technology in
Kraków, University of Technology
in Częstochowa
schools
inter alia, schools participating in
projects organised by Group
companies (inter alia „The room
educational meetings (e.g. under the
„TAURON Fuses” project)
Open Days in companies of TAURON
of nature – TAURON Ekoenergia”, Group
„TAURON Fuses”) and schools
were classes under TAURON
websites
inter alia, Institute of Mechanised
Workshops/seminars
patronage function
scientific institutes
Construction and Rock Mining,
Road and Bridge Research
Institute
28
Scientific institutes
websites
media
national and local
Press Conferences
Press releases
Discussion panels
websites
Social media
trade associations
Polish and foreign, inter alia
Trade conferences
Polish Committee of Electric
Discussion panels
Chamber of Commerce for
Working groups
Energy
Energy and Environmental
Protection;
Polish Power Transmission and
Association of Energy Trading.
Distribution Association;
websites
Central Europe Energy Partners
associations of stock
exchange investors
Individual Investors’ Association
Discussion panels
Trade conferences
websites
employer
associations
Employers of the Republic of
Poland
Social consultations
Discussion panels
Working groups
websites
consumer
associations
Consumer Federation
Discussion panels
Trade conferences
websites
competition
29
utilities
Working groups
websites
1.4.3. Key issues for stakeholders
In dialogue with our stakeholders we have identified the most important issues - from their point of view. They
are for the most part consistent with the expectations of internal stakeholders. Importantly, many aspects
essential for stakeholders of TAURON Group overlap with the objectives we have set out in the Sustainability
Strategy. Consequently, we know that the directions we have taken in formulating the strategic document were
justified.
The following problems were included among the issues of key importance for stakeholders:

standards for ensuring the quality and security of energy supplies (security of the distribution grid) and
initiatives taken for the stability of supplies,

investment fostering increasing customers’ access to energy supplies (grid development, connection
processes, investment in power grid),

ethics in marketing, marketing communication, ethical standards in communication

offer transparency and responsible sales process (access to information concerning products and
services, understandable sales language, clear bill / invoice, etc.),

solutions for vulnerable groups (access for individual groups depending on the needs, offer
diversification, tailored solutions for less affluent consumers, the elderly, single parents, etc.),

customer service standards, complaint service system, consumer service,

projects affecting energy efficiency in distribution (grid modernisation, improvement of distribution grid
quality, sustainable energy, etc.),

sustainable supply chain (considering the CSR issue in the selection of suppliers, duration of payment
periods, cooperation with suppliers based on dialogue, involvement in initiatives),

environmental management strategy, environmental management systems and risk management –
a comprehensive integrated approach to the company for the analysis of the environmental impact at
30
each stage of the company activity (adopted policies, strategies, norms, standards, setting environment
goals),

investment for environmental protection, financing of research projects, in the scope of the possibility
to mitigate the adverse environmental impact, investment fostering an increase in the share of energy
from renewable sources,

emissions into the atmosphere (type and quantities of emitted substances – measurements, targets),

education on environmental protection (education of consumers, local communities where the
company operates) and engaging clients, consumers in environmental protection (e.g. encouraging to
use e-invoices, etc.),

terms and conditions of employment and remuneration (Transparent system of remuneration and
benefits, working time control, flexible employment forms),

Health & Safety and occupational safety,

education and employee development at various levels – building of employee competence, training,

equal opportunities at a workplace; diversity management policy, family-friendly company and worklife balance,

supporting local community, development of good neighbourhood policy; measures at a level of
individual companies,
2.

strategic cooperation with social partners, cooperation with the governmental and local administration,

activities of TAURON Foundation,

sponsoring of the cultural and sport activity.
Sustainable development according to TAURON Group
2.1. Ethics and risk management
2.1.1. Corporate values of the Group
Corporate values of TAURON Group are common for all employees, irrespective of their years in service, position
or function.
31
They include:
Openness – means
Responsibility – mak
Professionalism – m
Cohesion – for us
that TAURON Group
es
eans
means
introduces
perform
changes
each
of
our
us
daily
and
transparency
reliability
of
the
awareness
of
and
tasks so that we can
decisions and tasks
building
innovation
in
be proud of decisions
taken by us, aimed
common value of
response
to
made
at
TAURON
theneeds
and
and
implemented.
tasks
continuous
enhancement
expectations of its
working
environment.
and quality.
of
standards
a
single,
Group understood by
its
external
environment
as
understood by us.
These values are known to each employee and they are included in the Code of Business Ethics of TAURON
Group. The Code of Ethics defines rules according to which each employee of TAURON Group should act in
relation to his/her co-workers and the environment of the company. It is the basic tool used for the
implementation of the consistent corporate culture based on business ethics rules and corporate values.
In case of identifying the behaviour which is not compliant with the provisions of the Code, the employee is
bound to report any suspicions to his/her supervisor or to the Ethics Commission. The role of the Ethics
Commission, operating in each company, is to initiate the investigation proceedings and to resolve the issue.
Reports may be also submitted to the Ethics Commission anonymously – e.g., using the main box located in the
company.
Figure. The path for reporting of violations
32
Members of management boards of companies and the managers are bound to promote ethical attitudes and
behaviours at a workplace through the daily implementation of the Code of Ethics assumptions.
Each employee of TAURON Group is obliged to get acquainted with the provisions of the Code of Ethics.
Moreover, on TAURON Group intranet, in the „For the employee” section, the „Ethics and values” tab is found,
where all necessary information and the diagram of the violation reporting procedure is published.
Best practice – TAURON Dystrybucja, TAURON Dystrybucja Serwis, TAURON Dystrybucja Pomiary – on
Tauronet about the ethics
Having in mind the applicable provisions of the
The objective of the policy is to create a working
labour law as well as the necessity to protect
environment free from mobbing and discrimination,
employees’ interests and ensure a good and
i.e. environmentally fostering the building of
effective
TAURON
positive relations among employees, irrespective of
Dystrybucja, TAURON Dystrybucja Serwis and
their jobs and positions. This document binds
TAURON Dystrybucja Pomiary, the „Policy of
employees to apply the principle of respecting the
Counteracting Mobbing and Discrimination” has
dignity and personal rights of other people in
been introduced. On Tauronet in the „For the
mutual relations.
working
atmosphere,
in
employee/ Ethics and values” section the „Antimobbing and Anti-discrimination Policy” tab was
established, where the full text of the document is
published.
Best practice – TAURON Dystrybucja – E-learning training “Ethics at work”
In order to consolidate information on company
without computer access, participated in classroom
values and the Code of Business Ethics and
training courses delivered by HR department staff.
acquaint employees with the Anti-mobbing and
Anti-discrimination Policy, as well as present these
issues through examples, in June 2014 the
following
companies,
namely:
TAURON
TAURON Dystrybucja Pomiary launched a series of
training courses entitled „Ethics at work”. The elearning course was mandatory, while employees
33
These lectures enabled us to consolidate employee
knowledge on these topics and raise awareness
concerning
undesirable
behaviours
in
the
workplace. The e-learning training is still available
for employees and made available to newly
employed persons. The e-learning training is still
available for employees and made available to
newly employed persons. The e-learning training is
still available for employees and made available to
newly employed persons.
2.1.2. Risk management
In rapidly changing times active risk management is a key element of organisation performance. In TAURON
Group this process is particularly important in implementing corporate strategy goals.
Risk management in TAURON is based on three pillars:
enterprise risk
commercial risk
financial and credit risk
management
management
management
Risk management is supported by the implemented enterprise risk management system (ERM) comprising all
the elements of the value chain. All employees participate in the risk management process. ERM is based on
documentary application: Enterprise Risk Management Policy in TAURON Group, Portfolio Management Policy
in the commercial activity in the TAURON Group, Risk Management Policy in the commercial activity in TAURON
Group and Credit Risk Management Policy in TAURON Group.
Within the risk management process the Risk Committee plays a special role as a team of experts that
permanently and continuously initiates, analyses, monitors, controls, supports and supervises the performance
of the corporate risk management system in TAURON Group. The Risk Committee comprises persons with
relevant knowledge on the company and its environment. Its role is to define the Group’s risk management
standards and supervise the effectiveness of this process. Within the Risk Committee two separate teams have
been established – one for commercial risk and one for financial and credit risk. In turn, the Risk Department in
TAURON Polska Energia discharges operational functions in the risk management process.
In 2014, the risk management process was updated in regulatory terms and in relation to the approach to risk
identification and valuation, as well as reporting methods. At the same time, the process of controlling risk
acceptance was centralised.
34
2.2. Subsection: Sustainability strategy
2.2.1. TAURON Group sustainability strategy
In order to harmonise activity in corporate social responsibility and sustainable development and plan the road
we would like to follow, the TAURON Group 2012-2015 Sustainability Strategy with an outlook to 2020 was
developed in 2012.
This document was designed in such a way so as to support and supplement the business goals defined in the
corporate strategy, while taking into consideration key sustainability areas, i.e. society, natural environment and
the economy.
Challenges defined in the strategy are divided into two directions: primary and secondary
Primary directions

Ensuring energy supply security. TAURON Group, as a leading energy group, emphasises in its mission
the need to ensure energy supply for its customers. Thus, energy supply security is a key priority for
TAURON Group. In order to ensure efficient access to electricity and heat TAURON invests in new
generation capacity and modernises the existing assets.

Customer orientation. Taking care of the customer and ensuring customer satisfaction is one of the
main goals of the activities undertaken by TAURON Polska Energia, TAURON Ciepło, TAURON
35
Dystrybucja, TAURON Sprzedaż and TAURON Obsługa Klienta. Retaining existing customers and
acquiring new ones is possible as a result of carrying out many projects that involve professional and
friendly service and tailoring the offer to diverse customer needs. Furthermore, TAURON Group focuses
on educational activities related to the functioning of the electricity market, energy efficiency and safe
use of electricity and its infrastructure. Initiatives planned as part of this strategic direction will be
related to successive implementation of new customer service standards and channels as well as
significant technological solutions.
Secondary directions

Engaging the workforce in organisational growth. Employees are a key element of the organisation’s
operations, a driver of corporate value and effectiveness in its growth. This is why TAURON Group is
doing its best to take care of its employees’ development, satisfaction and safety. TAURON Group’s
ambition is to build an effective organisation whose integral part is its coherent organisational culture
based on business ethics and corporate values. Taking into account on-going demographic and
legislative changes as well as changes to technologies and the related staff needs, managing workforce
age and knowledge is becoming a priority while simultaneously maintaining diversity.

Environmental protection across the value chain. TTAURON Group’s operations across the value chain
affect the natural environment. Taking into consideration contemporary environmental protection
challenges related to climate changes, the depletion of natural resources and excessive environmental
pollution, TAURON Group is effectively minimising its environmental impact. Implementation of these
plans will be supported by environmental management systems as well as by developing and
implementing efficient technologies. Additionally, educational activities for suppliers and customers
that also affect the environment as part of their operations are planned.

Managing economic and social impact. TAURON Group is an economic agent with a significant impact
on the social and economic activities of selected regions. Therefore, the company is doing its best to
build partnership relations with the representatives of local communities, administration, the regulator
and suppliers in order to achieve goals held in common. The objective of TAURON Group is to create
opportunities for cooperation and develop understanding for mutual relationships and
interdependencies with individual stakeholder groups. TAURON undertakes efforts aimed at
maximizing the positive economic and social impact it has on stakeholders and effectively informing
them of the magnitude of this impact. An important task is to structure social engagement activities to
enable it to respond more effectively to the needs of TAURON Group’s stakeholders.
36
Our motto of sustainability
The leading motto of TAURON Group in sustainable development is „Our energy – your security”. In this context,
we consider security to be a multi-dimensional issue, as the security of our customers’ supply, security of their
data, security of our employees and quite simply, energy security. We strive to ensure the coherence of all
initiatives we undertake with this message.
2.2.2. Strategy management
The implementation of the Sustainability Strategy is controlled by an entire team of people chaired by the
Steering Committee consisting of the CEO of TAURON Polska Energia and the Vice-President of of TAURON
Polska Energia responsible for Corporate Affairs. Selected department directors are also engaged in monitoring
implementation of the strategic objectives in the Executive Committee, a body that is also responsible for the
verification of strategic directions and objectives. Executive Committee members also keep on-going contacts
with Sustainability Coordinators operating in each of the areas of the TAURON Group’s activities.
Figure. Management structure of TAURON Group sustainability strategy
Due to the approaching final validity date of the Sustainability Strategy, in TAURON Group preparations to
updating of the development are in progress. The updated text will enable us to adjust the new strategic goals
to the current sustainability challenges and, at the same time, it will be adapted to the Group’s business strategy
updated in June 2014.
37
2.2.3. Summary of strategy implementation
Holding the strategic document not only streamlines activities in corporate social responsibility but also enables
us to review and define the current stage of our progress in accomplishing the goals by setting goals and
performance measures.
Last year, in connection with the publication of the TAURON Group 2013 Sustainability Report, we performed a
mid-term review of strategy implementation. The findings show that as at the end of H1 2014 we accomplished
over 70 percent of the goals adopted in 2012 and we are on a good path to attain the next goals.
In this year’s report we also present the level of strategic goals’ accomplishment as at the end of 2014. As
compared to the previous year, we have made a step forward, having fulfilled more obligations. Consequently,
we have accomplished 90 percent of our goals. This means that in 2015 we will update the Sustainability
Strategy and check our goals.
Ensuring energy supply security
Strategic direction
Goals
Progress
Activities implemented
a) TAURON Polska Energia signed a credit agreement
with the European Investment Bank (EIB) for PLN 295
million (approximately EUR 71 million) for the
implementation of investments in renewable energy
and energy distribution.b) In 2014 the Contract
Engineer and General Contractor were selected for
the second stage of Marszewo wind farm
We undertake to provide
Ensuring energy
supply security
access to electricity and heat
to our customers using
diversified generation
capacity, including RES.
construction, with a capacity of 18 MW. Construction
work is in progress. Project comple
c) In March 2014, TAURON and Polskie Inwestycje
Rozwojowe (PIR) signed a preliminary memorandum
of understanding concerning financing of the
construction of a 413 MW CCGT unit at Elektrownia
Łagisza. In April 2014 a connection agreement with
the Gas Transmission System Operator, GAZ-
SYSTEM S.A. was signed. (GAZ-SYSTEM) and in
November 2014 a call for tender was announced to
select the contractor for the CCGT unit at the Łagisza
Power Plant.
a) In 2014 the capital expenditures to build new
connections and modernise and replace the existing
Ensuring energy
supply safety
38
We are improving energy
infrastructure were PLN 1.6 billion;b) We have
and heat supply process
distribution in relation to the previous year (in 2014 –
efficiency of the electricity
reduced energy losses in transmission and
5.31 %)
c) We are implementing smart metering systems for
our clients. TAURON Dystrybucja installed 40
thousand meters. The Smart City Wrocław project
was also launched (installation of 330 thousand
meters).
d) We carry out the project on „A single distribution”,
aimed at establishing a single organisation adjusted
to the requirements of custo
Customer orientation
Strategic
direction
Goal
Goals
accomplishment
progress
Comment
a) 76percent of individual clients declared
their satisfaction with cooperation with
TAURON (survey results of TAURON
Obsługa Klienta conducted by TNS Polska,
end of 2014). The loyalty indicator hit a
record level of 83percent.b) We centralised
Customer
By 2015 at least
billing systems for mass clients. Accordingly,
customers
customer service centre.
relationship with
c) We modernised 26 stationary customer
75percent of
customers may receive service in any
orientation satisfied with their
TAURON Group
service centres. The facilities are equipped
with modern communication and
organisational solutions improving the
quality and speed of service.
d) We are improving complaint handling
procedures.
a) In 2014 TAURON joined the national
Customer
We undertake to
ensure security of
orientation customer
interests
educational and information campaign of
the Association of Energy Trading „Check
who your energy supplier is” to warn
customers against unfair market practices.b)
We organise workshops for consumer
advocates popularising sector knowledge.
Customer
We shall
a) We have launched another stage of the
educational
information campaign – „Switch on at
implement
„TAURON Fuses” educational and
programmes
work”. The initiative is addressed to
available to all
employees of construction and renovation
which they will be
energy saving was conducted, during which
orientation customers due to
able to use of
electricity and
heat in a more
39
companies.b) The educational campaign on
customers were educated on rational
electricity consumption.
Lack of implementation of
sub-goal 2.2.1.
„Introduction of the
vulnerable customer
service system” – Lack of
national regulations
prevents undertaking the
relevant measures.
efficient and safer
c) In 2014 we conducted an educational
way.
programme addressed to customers and
inhabitants of Katowice, Chorzów,
Siemianowice Śl. „Hot water -reliably and
safely”. In it, conferences for customers
were organised and a series of meetings for
inhabitants to present opportunities and
benefits from using systemic heat to heat
hot water.
We improve the
Customer
orientation
quality of
a) In 2014 we reduced the frequency in
heat supplies
average duration.b) The satisfaction
through upgrading
indicator concerning handling failures and
electricity and
energy supplies interruptions and their
and expanding the
power outages has also increased.
grid
a) Modernised customer service centres
By 2015
have been betted adapted to servicing the
customer
Customer
orientation
elderly and the disabled – ramps, spacious
communication
waiting rooms, queuing systems.b)
channels will be
Employees of TAURON Obsługa Klienta
tailored to the
attend classes of English in order to provide
disadvantaged
service to foreign language speaking
customers’ needs
customers.
Engaging the workforce in organizational growth
Strategic direction
Goals
Goal
accomplishment
progress
a) Each employee of TAURON Group get
acquainted with the text of the Code of
Ethics.b) Introducing mandatory e-learning
Engaging the
workforce in
organisational
growth
By 2015 all TAURON Group
training courses on „Ethics at Work” in
get involved in achieving business
Dystrybucja Serwis and TAURON Dystrybucja
personnel will be aware of how to
goals while adhering to the
companies: TAURON Dystrybucja, TAURON
Pomiary.
organisation’s ethical values.
c) On Tauronet – the intranet portal of
TAURON Group, a special section devoted to
ethics and the Code of Ethics can be found.
a) In 2014, each employee of TAURON Group
Engaging the
All employees will be able to raise
organisational
improve their skills in line with
workforce in
growth
40
their professional qualifications and
TAURON Group’s expansion.
received 17 training hours on average.b) We
are running a „Talent Management
Programme” and „Leader’s Academy”, as well
as training courses for new employees
facilitating workplace orientation.
c) We offer benefits to employees upgrading
their professional qualifications.
a) Within Tauronet – the Group’s intranet,
Engaging the
workforce in
organisational
growth
new functionalities facilitating teamwork are
We will provide personnel
introduced.b) We carry out a programme
conditions for sharing knowledge
aimed at knowledge management in the
and experience in order to improve
organisation – „Academy of Internal Trainers”.
the organisation’s operational
efficiency.
c) We carry out a project on professional
retraining of employees.
a) In 2014 the number of accidents in
Engaging the
We undertake to seek and
workforce in
implement innovative solutions
growth
for all our personnel
organisational
TAURON Group diminished by 30percent in
relation to 2013.b) Members of the mining
that ensure occupational safety
rescue team of TAURON Wydobycie became
world
Environment protection throughout the value chain
Strategic
Goals
direction
Goal
accomplishment
progress
a) In 2014 the net production of
electricity was 15.37 TWh, including 1.79
Environment
By 2020 at least
throughout
capacity will come from
chain
sources
protection
the value
10percent of installed
renewable energy
TWh from renewable sources (11.6% of
our total electricity production, i.e. almost
30% more than in the previous year).
b) TAURON Group has 20 biomass co-
fired units and three dedicated biomassfired units. This reduced emissions by
871 thousand tonnes of CO2.
a) Construction of the flue gas de-
nitrification installation in six units of
Environment
protection
throughout
the value
chain
We will reduce the air
pollution level by
investing in modern
technologies and
upgrading existing
generation units and
enhancing productivity
Elektrownia Jaworzno III and four units of
Elektrownia Łaziska.b) Generating units
of TAURON Group emitted over 4 million
CO2 less than a year ago.
c) In 2014 in TAURON Group SO2
emissions were reduced by almost
30percent, NOx – by 26percent, and
particulate matter – by 20percent in
relation to 2013.
41
Comment
We will actively manage
Environment
protection
throughout
the value
chain
the TAURON Group
subsidiaries’ operations
to minimize their
environmental impact,
using the best
a) We have maintained the certification
of environmental management systems
in TAURON Wytwarzanie
plants.b) Environmental Protection
Departments operate in individual
companies, supervising their
environmental impact and implementing
standards and
measures to mitigate this impact;
environmental
management systems
internal audits are performed to assess
compliance (including TAURON Ciepło).
The process of
creating structures
improving the
management of
companies’
operations in
environmental
protection is ongoing.
a) In TAURON Wydobycie installations
Developing, by 2020,
Environment
the economic potential
throughout
90percent of own
chain
mining and generation
protection
the value
capable of utilizing
waste by the
segments
we produced over a million tonnes of
aggregates from waste gangue.
b) Companies of TAURON Group carry
out the Grey2Green project based on
joint waste management generated by
Group companies and generation of the
maximum possible amount of disposable
products.
Managing the social and economic impact on stakeholders
Strategic
Goals
direction
Goal
accomplishment
progress
a) Companies of TAURON Group and the TAURON
Foundation carry out numerous projects for the
environment – Houses of Positive Energy,
Managing the
We will engage stakeholders in
economic
enhancing TAURON Group’s
social and
impact on
stakeholders
joint activities aimed at
positive social and economic
impact
TAURON fuses, cooperation with GOPR (Voluntary
Mountain Rescue Service).
b) In 2014 TAURON became a patron of sports
activities conducted by SIEMACHA Association. As a
result of the agreement, several big sport projects
were implemented, with participation of several
dozen thousand children and teenagers.
a) In 2014 the TAURON Foundation provided the
Managing the
social and
economic
impact on
stakeholders
We ensure transparency of prosocial activities by compiling the
rules of their performance and
evaluating effectiveness
financial support (including subsidies) at a level of
PLN 3,049,389, i.e. by over a million more than in
the previous year.
b) We implement pro-social activities based on
defined rules.
Managing the
social and
economic
42
We will cooperate with suppliers
a) In 2014 KPIs were developed and defined, based
transparent rules, taking into
2015.
and contractors based on
account social and
on which the Group is implementing its goals as of
impact on
environmental criteria as well as
b) Through centralisation of procurement processes
stakeholders
human rights
significant financial and organisational effects in
consolidated proceedings have been achieved.
c) Due to the „Heroes Overnight” action organised
by the TAURON Foundation and the DKMS Polska
Foundation, the number of potential bone marrow
donors in the base has significantly increased.
a) As the first company in Poland we invest in
research on Carbon Capture and Storage (CCS
technology) in two mobile stations.
b) In cooperation with our scientific partners we
Managing the
We will expand partnership
economic
centres aimed at advancing
social and
impact on
stakeholders
relationships with academic
energy technologies and
educating future personnel
carry out projects on abatement of environmental
emission of hazardous substances, e.g. mercury.
c) TAURON Group concludes framework
agreements with universities (including universities
of technology) which open new opportunities for
research and development cooperation.
d) TAURON is a party to a agreement signed among
the largest electric utilities concerning cooperation
in research and development projects.
a) We published the third TAURON Group
Sustainability Report.
Managing the
social and
economic
impact on
stakeholders
We will regularly communicate
results of our engagement in
non-financial issues to our top
groups of stakeholders
b) For the second consecutive time we belong to
the index of socially responsible companies –
RESPECT Index.
c) We have received the CSR Golden Leaf conferred
by the „Polityka” weekly.
3.
Information on the report
3.1. About the report
TAURON Group’s 2014 Sustainability Report is the Group’s third annual social report. The information presented
herein refers to the period from 1 January to 31 December 2014 (unless otherwise indicated in the text).
The scope and range of the report has not changed
year’s publication, rather only those generating 98
significantly versus 2013. As before, not all
percent of the Group’s income such as: TAURON
TAURON Group companies are included in this
Polska Energia, TAURON Wydobycie, TAURON
43
Wytwarzanie,
Ekoenergia,
TAURON
TAURON
Ciepło,
Dystrybucja,
TAURON
descriptions of the issues flagged by our
TAURON
stakeholders as being the most important.
Dystrybucja Serwis, TAURON Dystrybucja Pomiary,
TAURON Sprzedaż, TAURON Sprzedaż GZE,
TAURON Obsługa Klienta and Kopalnia Wapienia
Czatkowice, that are also included in the financial
statements.
Consequently,
the
data
and
information concerning the entire value chain can
be found in this publication. Consequently, readers
may track in detail the characteristics of TAURON
Group’s operations and their environmental impact.
The report coincides with the TAURON Group’s
operations and related to its partners and suppliers.
No content changes were made to last year’s
report. Minor corrections referred to the incorrect
linking of Excel tables. As compared to the previous
year, the report’s structure has slightly changed. In
the TAURON Group’s 2013 report we answered
questions posed by our stakeholders during
dialogue. This publication also contains extensive
Maintaining the high reporting level while drafting
the report, we have again applied our best
standards. This year’s report was also prepared
based on international Global Reporting Initiative
standards – GRI G4 (compliance level “basic”).
Moreover, as in the previous year, engaging
stakeholders in the process of developing the
content, we relied on the AA 1000SES standard.
Last year’s report of the TAURON Group – the first
fully-online report in Poland – was very positively
received by our stakeholders. Confirmation is given
by the awards we received in the national contest
entitled Social Reports 2014. We were the only
company to receive two awards: „Award of Internet
Users” and „Distinction for the bold use of the
Internet”. We believe that this year’s publication will
be warmly received by our stakeholders and
readers.
3.2. Defining report content
3.2.1. Description
The topics discussed in this year’s report are not incidental. The decision on including specific issues was
preceded by a several-stage analysis performed in cooperation with SGS Polska, advisory consulting company.
In the process of defining the report’s assumptions, we analysed the significance of issues from the point of
view of the TAURON Group’s environment and organisation. The detailed analysis included a review of trends
in the sector in Poland and worldwide as well as various forms of dialogue with external and internal
stakeholders.
44
The scale of our dialogue with the environment is certainly worthy of attention. As in the previous year, we
engaged our customers and employees in the development process of the report. Our questionnaire
containing questions concerning the selection of issues to be included in the report, was answered by 4,617
customers and employees within less than two weeks. The questionnaire entailed other forms of dialogue
with the environment, i.e. a discussion panel and individual interviews. Their participants included
representatives from TAURON Group environment, inter alia, trade organisations, MOPS (municipal social
welfare centres), social partners, universities and consumer associations.
Under dialogue inside the organisation, a workshop with managers of the TAURON Group companies was held,
focusing on the selection and significance of areas important to the company, during which the provisions of the
TAURON Group’s Sustainability Strategy were also taken into account.
As a result of analysis, the report structure is slightly different from last year. It is more closely aligned to
stakeholder expectations. However, the publication once again includes information on accomplishing the goals
defined in the TAURON Group’s Sustainability Strategy.
The comprehensiveness and accuracy of selection and presentation of issues ultimately included in the report
is confirmed by obtaining the GRI certification – Materiality Matters Check.
Ultimately, in this year’s Report, we recognised 65 indicators, including 33 profile indicators, 13 sector indicators
and 19 indicators attributed to individual aspects.
3.2.2. Significance of issues for and outside the organisation
The analysis of significance conducted in accordance with the GRI G4 guidelines resulted in a list of topics
subsequently mapped on the matrix, followed by selection of topics defined as important (4) and very important
(5) on a five-point scale, from the point of view of the environment and the company.
Significance matrix of issues, indicating the most important topics
45
Workplace
Environment
Market
Society
In the table below we present the list of topics whose numbers correspond to those included in the significance
matrix.
No.
Issue
Weight for
the Group’s
environment
1
2
3
4
5
6
46
Standards for ensuring the quality and security of energy supplies (security of the
Weight
for
TAURON
Group
5
5
5
4
4
4
5
5
diversification, tailored solutions for less affluent consumers, the elderly, single parents,
5
4
Customer service standards, complaint service system, consumer service
4
4
distribution grid) and initiatives taken for the stability of supplies
Investment fostering increasing customers’ access to energy supplies (grid development,
connection processes, investment in power grid)
Ethics in marketing, marketing communication, ethical standards in communication
Transparency and responsible sales process (access to information concerning products
and services, understandable sales language, clear bill/invoice,etc.)
Solutions for vulnerable groups (access for individual groups depending on the needs, offer
etc.)
9
Projects affecting energy efficiency in distribution (grid modernisation, improvement of
4
4
4
4
4
5
5
5
4
5
4
5
5
5
5
5
5
4
5
5
4
5
42 Activities of TAURON Foundation
4
4
43 Sponsoring of the cultural and sport activity
4
4
distribution grid quality, sustainable energy, etc.)
Sustainable supply chain (considering the CSR issue in the selection of suppliers, duration
10 of payment periods, cooperation with suppliers based on dialogue, involvement in
initiatives)
Environmental management strategy, environmental management systems and risk
12
management – a comprehensive integrated approach to the company for the analysis of
the environmental impact at each stage of the company activity (adopted policies,
strategies, norms, standards, setting environment goals)
Investment for environmental protection, financing of research projects, in the scope of
14 the possibility to mitigate the adverse environmental impact, investment fostering the
increase in the share of energy from renewable sources
18
Emissions to the atmosphere (type and quantities of emitted substances –
measurements, targets)
Education of the surroundings in the scope of environmental protection (education of
23 consumers, local communities, where the company operates) and engaging clients,
consumers in environmental protection (e.g. encouraging to use e-invoices, etc.)
25
Terms and conditions of employment and remuneration (Transparent system of
remuneration and benefits, working time control, flexible employment forms)
28 Health & Safety and occupational safety
Education and employee development at various levels – building of employee
31 competence, training
34
37
38
Equal opportunities at a workplace; diversity management policy, family-friendly company
and work-life balance
Supporting local community, development of good neighbourhood policy; measures at a
level of individual companies
Strategic cooperation with social partners, cooperation with the governmental and local
administration
3.3. Reliability of the report
3.3.1. GRI certification
3.3.2. Reliability of the report
In order to confirm the accuracy and quality of data and information contained in the report, we have traditionally
submitted its content to verification by an external auditor. The auditor has verified all data contained in the
report, based on the source materials made available to us. The company conducting the verification and
TAURON Group are independent of each other (no organisational relationship exists between them).
Prior to publication the report was accepted by the Chairman of the Steering Committee for sustainability
operations in TAURON Polska Energia.
47
3.3.3. Independent assurance report from an external auditor
3.4. GRI Table
48
3.6. Contact data
Should any questions arise after you read this report or, if you just wish to share your opinion, we encourage
you to contact us. The person appointed for contacts is the coordinator of the TAURON Group for sustainability
matters – Katarzyna Fraś (tel. 32 774 27 54, E-mail: katarzyna.fras@tauron.pl)
4.
Energy security
4.1. Energy Security
The main task faced by the energy sector is to ensure continuous and reliable energy supplies. In simple terms,
each customer connected to the power grid, irrespective of the time of day or night, for 365 days a year, should
have electricity in his/her socket.
In terms of the functioning of the national power system, coordinating the performance of tens of sources
generating energy with the needs of millions of customers, including the emergency situations (inter alia, failure
of a power plant, grid impairments, weather anomalies) – even with the available technical potential, is a real
challenge.
The significance of maintaining the high level of energy security cannot be undermined since the condition of
the energy sector has a direct impact on the performance of industry and the society. It is not without reason
that energy issues discussed on the European Union level raise such a huge interest and emotions. Any
provisions to apply on the territory of the community are thoroughly analysed by each member state
separately, since each country strives to ensure energy independence for itself and, consequently, to
guarantee reliable energy supplies to its citizens.
TAURON Group – as the largest electricity distributor and the second largest supplier and producer of energy in
Poland – represents an extremely important link in maintaining the energy security of Poland. The surveillance
over distribution grids transmitting electricity to each home and plant on the territory of south-western Poland
is provided by TAURON Dystrybucja belonging to the Group. Each day over 8 thousand employees of the
company do their best to guarantee electricity supplies to over 5 million customers through almost 180
thousand km of grid. In order to ensure the accomplishment of the strategic goals, the Company not only
conducts the current maintenance and modernisation of the infrastructure held but also actively searches for
innovative solutions. It also participates in research and development works and implements new technologies,
with particular attention to the smart grid technology.
49
Taking care for comfort and security of persons having contact with electricity and the equipment supplied by it,
TAURON Dystrybucja conducts educational and information campaigns under the label „TAURON Fuses”
addressed to various recipients, including, in particular, children and teenagers (TAURON Fuses). The Company
is also the initiator and co-organiser of other social campaigns enhancing the level of energy supply reliability as
well as aimed at protection of health and life of persons staying in the vicinity of energy infrastructure.
Best practice - TAURON Dystrybucja – Social campaign “Stop illegal energy consumption”
In 2014 TAURON Dystrybucja launched a social
Under this project, conferences for the police and
campaign to counteract electricity diversion. Last
real estate administrators were organised in
year the company detected 7 thousand cases of
Kraków, Częstochowa, Katowice and Bielsko –
theft. It makes several percent of the electricity
Biała. A video presenting methods of combating
transmitted, therefore, the company works with
illegal consumption was produced to be used during
the police on the most effective tools for combating
conferences. A campaign promoting the security
electricity diversion. The „Stop the illegal energy
telephone – anti-theft line was also implemented
consumption”
the
in the „Fakt” daily. Employees of the Energy
Governors of Silesia and Małopolska. Policemen,
Inspection Centre were also continuously trained.
real estate administrators, municipal social welfare
Through
centres, local governments and, first of all,
Dystrybucja appeals for assistance in liquidation of
customers, are invited to cooperate. This types of
illegal
campaigns have already been carried out locally
Damages caused due to energy diversion refer to
and, as experience shows, notifications to the anti-
everyone, since they pose a risk of fire, electrical
theft telephone number are confirmed even in over
shock and affect the level of fees for electricity use.
campaign’s
patrons
are
the
energy
company
website,
consumption
among
TAURON
clients.
40 percent of cases.
Best practice - TAURON Dystrybucja – Signing a “Memorandum of understanding for counteracting theft and
destruction of infrastructure
In connection with theft and destruction of energy
approximately 19 thousand clients lost energy
infrastructure, TAURON Dystrybucja and other
access due to infrastructure theft and acts of
companies in the energy, ITC and railway sector, are
vandalism.
working together to counteract these practices. In
H1 2014 alone, in the distribution area of TAURON,
50
Over 320 cases of theft were recorded that not only
memorandum are, inter alia, working at mitigation
deteriorate qualitative indicators but also expose
of this phenomenon in the future and enhancing
people to hazards. The signatories of the
the security and comfort of citizens.
Best practice - TAURON Dystrybucja – Cooperation with the City Guards in order to eliminate cases of vandalism
against energy facilities
In May 2013 an agreement on cooperation was
It subject was to design and make graffiti at
signed between the Kraków centre of TAURON
transformer stations owned by the company in
Dystrybucja and the City Guards in Kraków. In the
indicated, specific locations. 20 works made by
agreement, the parties declared cooperation in the
young people were submitted to the jury. The Jury
scope of eliminating cases of vandalism and
selected four projects – all of them were made at
destruction of energy facilities and infrastructure.
the electric power stations at Borkowskiej street,
The competition for the design and making graffiti
Pachońskiego street and at the Piastów housing
on electric power stations, resolved in November
estate in Kraków. The award granting ceremony
2014, is the effect of the agreement and the
was held in the City Guards Department.
method to draw attention to illegal graffiti and
Cooperation with the city guards has a broader
destruction of infrastructure in Kraków. The
dimension for the company. Its goal is to provide
competition was addressed to persons aged from
aesthetic and, first of all, safe energy infrastructure.
13 to 24.
4.2. Continuity of energy supplies
TAURON Dystrybucja is the key company of the TAURON Group. As the name indicates, it deals with electricity
distribution through the distribution grid consisting of power lines, connections, road lighting, electric power
stations and switching transformers.
Providing access to electricity
The Company is also responsible for maintaining, exploitation and development of its individual elements.
In total, the company manages grids with the length of over 260 thousand km, 56 thousand of transformer
and 57 thousand of power stations.
Length of terrestrial and underground transmission and distribution lines according to the regulatory system
(km)
51
Length of transmission and
distribution lines
Terrestrial [km]
Underground [km]
220 kV lines
44
0
110 kV lines
10 918
103
MV lines
40 527
22 313
LV lines
70 706
35 290
LV connections
33 111
10 170
Street lightning lines
30 573
9 147
185 879
77 023
TOTAL
TAURON Dystrybucja is the main electricity supplier in the Małopolska, Lower Silesia, Opole, Silesia and partly
Świętokrzyskie, Podkarpacie and Łódź regions, providing services over an overall area of approximately 57
thousand km2 (18.3 percent of Poland). Owing to the daily work of over 8 thousand employees, electricity
reaches almost 5.4 million customers, including almost 500 thousand business clients.
The company has eleven branches located in Bielsko-Biała, Będzin, Częstochowa, Gliwice, Jelenia Góra, Kraków,
Legnica, Opole, Tarnów, Wałbrzych and Wrocław.
In 2014 the volume of sales of distribution services was 47.9 TWh.
4.3. Reliability and energy efficiency
52
4.3.1. Reliability of energy supplies
The short duration of interruptions in electricity supply is one of the basic parameters defining the quality of
services provided to customers.
Accoringly, TAURON Dystrybucja, besides improvement of infrastructure and implementation of modern
technological solutions, optimises processes and procedures associated with grid reliability.
In case of an outage, a customer may notify TAURON via the website of TAURON Dystrybucja or the hotline of
the Power Emergency Service (991 or323 030 991). If the company is responsible for the failure (if it does not
result, e.g. from the breakdown of an internal installation in a customer’s home), repair efforts are taken
immediately.
Frequency of interruptions in electricity supply
TAURON Dystrybucja S.A.
SAIFI number of interruptions/
consumer/ year)
Planned
0,62
Unplanned, excluding disasters
2,74
Unplanned, including disasters
2,74
Total
3,36
On the website of TAURON Dystrybucja, at any time it is possible to check where and when outages are planned
(required, e.g. to perform a grid investment or modernisation of infrastructure). TAURON customers also have a
possibility to subscribe to a special newsletter. This subscription gives them regular information on planned
outages.
It is obvious that failures are unpredictable, however, TAURON Dystrybucja continuously minimises their risk
and reduces the response time necessary to localise and repair failures. This is possible thanks to the
implementation of the Grid Assets Management System (ZMS), or increasing the level of grid automation
through the application of various types of remotely controlled circuit breakers to disconnect the damaged grid
fragment with no need to send employees of power emergency services into the field to locate a failure site
more quickly.
53
SAIDI number of interruptions/ consumer/ year)
TAURON Dystrybucja S.A.
SAIDI number of interruptions/ consumer/ year)
Planned
104,73
Unplanned, excluding disasters
150,18
Unplanned, including disasters
151,06
Total
255,79
All these measures reduced the average (mean) duration of interruptions in electricity supply by over 100
minutes versus 2014. The frequency of interruptions also diminished. Therefore, it is no surprise that in surveys
among individual clients the client satisfaction index on failures and outages is steadily growing year on year.
Table showing the change in indicators in energy distribution in recent years
Average (mean) duration of interruption in electricity
supplies during a year SAIDI
Frequency of interruptions in energy supplies SAIFI
Client satisfaction index in relation to failures and outages
2012
2013
2014
362 min
356 min
255 min
3,96
3,75
3,36
74
76
77
Best practice - TAURON Dystrybucja – Implementation of the modern Grid Assets Management System (ZMS)
In
September
2014,
TAURON
Dystrybucja
completed the first stage of implementation of the
modern Grid Assets Management System (ZMS).
After roll-out, full digitisation of all data and global
information on the company power infrastructure
will be in place. The continuous monitoring of the
whole grid, regular updates of data and fast
response to emerging threats are only some of the
54
benefits afforded by ZMS. Customers will feel the
benefits.
The new system will revolutionise analyses and
simulations of grid conditions when building new
connections, to reduce the time to connect new
customers. It will also be helpful for planning and
implementation of maintenance as well as repairs
and improvements of the electric power grid.
4.3.3. Performance Improvement
Although they are not visible, the improvements of processes and procedures inside the company directly
translate into the entire distribution grid and effectiveness of activities, i.e. to the customer.
To this end, many projects in various areas are carried out in TAURON Dystrybucja, aimed at optimisation of
processes resulting in better quality of the services offered.
The best example is the „Single distribution” project concerning the Management Board of TAURON
Dystrybucja’s the new direction of development in the upcoming years. The aim of the project is to create a
single organisation and a shared organisational culture operating according to the same standards, processes,
clearly defined tasks and levels of responsibility within all 11 branches.
The tasks undertaken intend to prepare the organisation to meet the new requirements of consumers and
prosumers, so that we can become a leader among distribution companies in terms of quality and
effectiveness. Accordingly, the company will be able to meet expectations and care for work safety, stability of
employment and employee development.
Under the „Single distribution” project work is underway to roll out a consistent management model in the high
voltage (HV) area and safety instrumented system (SIS) – the construction of specialised service in the
maintenance of HV grid, SIS and Station Telemetry (ST) as well as provision of services in the external market.
The construction of a single centre will enable the transfer of competence between branches, use of best
practices as well as standardisation and development of work technology, tools and equipment. All these
activities should result in increasing operational effectiveness and augmenting customer service.
Best practice - TAURON Dystrybucja – Construction of modern grid management centres
In Wrocław a new grid management centre of
ultramodern tele-mechanical equipment, tele-
TAURON Dystrybucja is under development. In a
technical and IT server rooms. They provide a full
four-storey building the performance of the power
current overview of the situation and complete
grid comprising the area of the former Wrocław
control of the power grid.
region and the high voltage network of the whole
Lower Silesia will be monitored. The Centre will be
equipped with several independent supply sources
and a significant part of its area will be filled with
55
They guarantee instantaneous identification of
reasons and location of any failures and
significantly facilitate crisis management during
flood or storm. The construction of the facility will
take three years. Similar control centres are
developed in Gliwice and Kraków.
Best practice - TAURON Dystrybucja – Aerial control of overhead and medium voltage lines
The method of aerial control is based on
All these facilities allow for obtaining a detailed
registration of the distribution grid image using the
technical analysis of the observed infrastructure
stop motion digital method from the board of a
points, fostering the subsequent optimisation of
helicopter. Within a single flight, any option of
many activities. The aerial control flights performed
system configuration is possible, using the available
in TAURON Dystrybucja in 2014 have already
navigation,
and
covered approximately 7 thousand km of high and
various
medium voltage lines. Almost 100 employees have
parameters. Moreover, the navigation enables the
also been trained in the scope of using the data
measurement of coordinates of the power
from the flights and analyses in the dedicated
infrastructure
application.
laser,
photogrammetric
infra-red
cameras
and
facilities
cameras
with
located
in
the
surroundings of a line.
Best practice - TAURON Dystrybucja Serwis – Diagnostic measurements – exchange of experience
In January 2014 in Gliwice a seminar concerning the
performing measurements on various types of
diagnostics of medium voltage cable lines was held.
medium voltage cable lines and measurement
The objective of the meeting was to check and
methods used in TAURON Dystrybucja and
compare the performance of measurement
TAURON Dystrybucja Serwis.
vehicles used during the diagnostic measurements
in TAURON Dystrybucja Serwis. The meeting was
attended by the company employees and
employees of TAURON Dystrybucja branches as
well as representatives of cooperating companies.
The seminar fostered the exchange of experience
and knowledge concerning the methods of
56
The participants expressed their intent to organise
regular meetings since they provide the opportunity
to get acquainted with methods of performing
diagnostic studies in other branches of TAURON
Dystrybucja.
Best practice - TAURON Dystrybucja – Construction of the largest measurement system in Europe
The main objective of the project is to implement
IT infrastructure, centralisation of measurement
the Grid stream CONVERGE measurement system
data management, introduction of a single
in five branches: Jelenia Góra, Legnica, Opole,
standard
Wałbrzych and Wrocław. The target solution (the
transmission equipment.
implementation is scheduled in 2016) will acquire
data from 65 thousand measurement points
comprising the calculation of 910 thousand load
profiles with the 15-minute averaging period.
Moreover, the project is aimed at harmonisation of
the reading process of business clients, unification
and reduction in the number of measurement
of
electricity
meters
and
data
The decision on the construction is the response to
the
growing
organisation
requirements
concerning
of
the
the
whole
transfer
of
measurement data and reduction of measurement
data transfer time to both external and internal
customers.
interfaces to the third systems, simplification of the
4.3.4. Energy efficiency
Transmission losses are an inherent element of electricity transmission over long distances.
Distribution grids through which lower voltage current is transmitted are particularly exposed to this
phenomenon (as compared to higher voltage transmission grids), since the ratio between voltage and losses is
inversely proportional. In other words – the lower the voltage in the grid, the higher the energy losses.
Reducing energy losses to zero is technically impossible; however, TAURON Dystrybucja aims at the maximum
limitation of energy losses in distribution. To this end, it uses modern solutions as well as permanently monitors,
modernises and develops its infrastructure. Consequently, energy losses in distribution in 2014 amounted to
5.31 percent, showing progress in relation to 2013 when losses of 5.69 percent were recorded.
Transmission and distribution losses as a percentage of the total energy transmitted / distributed
Distribution losses, including the specification of causes of the losses:
57
MWh
Technical losses
2 169 443,88
Non-technical losses
594 679,12
TOTAL LOSSES
2 764 123,00
Transmission and distribution losses as a percentage of total electricity generated
5,31
Smart metering
Energy may be also lost in other circumstances. A TV set or a computer switched on during our absence at home,
older household equipment, an old fluorescent lamp – contribute to wasting energy. In a single household they
generate a minor energy loss, however, if multiplied by 13 million homes (the approximate number of
households in Poland) generates enormous quantities of wasted energy. That is why TAURON Dystrybucja
launched the AMI (Advanced Metering Infrastructure) project for its customers to monitor energy consumption.
AMI is a smart metering system allowing for automatic processing, transmission and management of
measurement data. It enables two-way communication between electricity meters and the distributor,
simultaneously providing access of the customer to current information concerning electric energy
consumption. A smart meter is a part of the smart energy metering system.
The installation of the meter offers many benefits to customers, including:
– shorter time of failure fixing,
– automatic reading of meters, with no need of TAURON employee visit,
– protection against „meter reader” fraud, a customer will not be exposed to unfair behaviour of people
impersonating employees of the energy provider,
– monitoring energy consumption through the website www.amiplus.pl. Energy consumption may be also
followed on a smartphone and tablet, using the TAURON eLicznik application,
– in the future the customer will pay for the energy consumed in real time (without forecast settlements),
– the customer will not incur fees for replacement of the electricity meter.
On the other hand, owing to the implementation of smart energy metering, utilities have, among others, a
possibility to:
– acquire information concerning energy consumption by specific households automatically,
– enhance the effectiveness of measurement data management,
– improve power grid performance security,
– strengthen customer service, e.g. verify complaints faster,
– act faster and more efficiently in case of grid failures and, consequently, reduce time of interruptions in energy
supply,
58
– simplify the procedure for energy supplier change,
– adjust offers to individual consumers’ needs.
In 2014 TAURON allocated PLN 35,042 for the installation of meters.
Best practice - TAURON Dystrybucja – Smart City Wrocław
TAURON Dystrybucja launched the installation of
measurement data read from the meter by mobile
smart meters for over 330 thousand electricity
phone or the web.
consumers in Wrocław – in all houses, flats and
small enterprises of the Wrocław agglomeration. In
September 2014 the company finalized the tender
and signed an agreement with the LG CNS
consortium for their installation. New meters are
intuitive in terms of service and ready to cooperate
with home automatic solutions more and more
commonly used in the contemporary construction
industry. In addition, TAURON Dystrybucja created
a
possibility
for
its
customers
to
The dedicated platform called eLicznik makes this
possible. The implementation started in 2015 and
will be continued in 2016. So far, the company has
conducted ten pilot projects associated with the
supply and installation of a total of 40 thousand
smart meters conducted in several cities of
southern Poland, including Kraków, Tarnów, Toszek
and in Lower Silesia.
access
Installation of the smart metering stems from EU and Energy Regulatory Office recommendations. In
accordance with the EU directive, until 2020 new meters should be installed for 80 percent of consumers.
4.4. Investment and research
4.4.1. Description of the approach
Capital expenditures constitute an important budget item of the TAURON Group. The corporate strategy
updated in June 2014 assumes that the total capital expenditures of the TAURON Group in 2014-2023 would
be approximately PLN 37 billion (about PLN 29 billion until 2020).
The main objective of such an ambitious investment programme is to ensure the reliability and continuity of
energy supplies not only for TAURON customers but also for all electricity consumers across the country.
59
In 2014 the capital expenditures of the TAURON Group were approximately PLN 3.1 billion.
4.4.2. We invest in the grid
The TAURON Group plans to spend approximately PLN 21.1 billion for investment in distribution by 2023. These
funds will be mainly allocated for connecting new customers and sources and the related grid construction as
well as for modernisation and improvement of existing infrastructure.
Through its investment plan and development plan, TAURON Dystrybucja provides for the implementation of
investments associated with connecting new customers, developing the grid and modernising assets. The
needs in the scope of connecting to the grid are fulfilled on request of clients, after the appropriate connecting
agreement. In the scope of development and modernisation of the infrastructure investments arise from the
current assessment of the technical condition, measurements of electricity supply quality and analysis of the
failure rate, condition and age of individual devices. For several years, the rules of prioritisation of investment
needs have applied. Such an approach is aimed at targeting the expenditure at places that have the strongest
impact on the improvement of electricity supplies and effectiveness of the distribution grid performance,
including the enhancement of the qualitative electricity indicators.
The adjustment of the infrastructure to connecting low capacity renewable sources will be a significant challenge
for distribution system operators, including, in particular, prosumers, i.e. entities to generate electricity for own
use and transmitting its surplus to the grid. The characteristics of renewable energy sources (i.e. dependence on
weather conditions, volatility) results in the necessity to apply modern regulatory solutions or building new,
smart grids that will ensure maintaining of high qualitative parameters of the energy transmitted.
The most important investment in the distribution grid in 2014
In 2014 in the Distribution Area major funds were spent on the construction of new connections (PLN 512
million) as well as modernisation and replacement of existing grids (PLN 1,151 million). The CAPEX to develop
new technologies also represented a significant item in the budget (construction of fibre optic networks,
dispatching communication system, implementation of a system for power grid surveillance and management),
with an allocation of PLN 136,900.
The objective of the modernisation of the building and
Modernisation of the pre-war Kurów GPZ (Primary
Power Supply Substation)
equipment of the 30 and 15 kV substation, comprising,
inter alia, building-in of new type switchboards, was to
improve the reliability, functionality and aesthetic values of
the building.
60
The modernisation of the 110/15/6 kV station was
completed, comprising the reconstruction of the 110 kV
Modernisation of Andrychów GPZ
switchboard and its secondary circuits and transformer
fields as well as tele-mechanical systems. The objective of
modernisation was to increase the reliability of energy
supplies and to reduce operating expenses.
Modernisation of MV lines across forest areas in
Bolesławiec
The modernisation work covered the replacement of 7.5
km of overhead lines, applying better insulation and
replacement of 72 poles. As a consequence, grid reliability
will improve.
For the purpose of improvement of the security and
reliability of supplies, as of November 2013 modernisation
of the 110/15 kV Tuchów station was conducted,
Modernisation of Tuchów station
comprising the total replacement of the 110kV switchboard
equipment, thermal modernisation of the medium voltage
substation building, construction of water supply and
sewage installation junction as well as construction of new
fencing, station lighting and installation of the new
monitoring system.
The modernisation comprised the 110 kV substation,
access roads and fencing. The building of the medium
Modernisation of Piaskówka station in Tarnów
voltage substation and control room is subject to total
reconstruction. The drainage of the station premises was
also an important task.
The investment refers to two 110 kV lines along the route:
Kłobuck – Rębielice Królewskie GPZ with the length of
Grid investments in the area of Częstochowa
approximately 10 km and Rębielice Królewskie –
Działoszyn with the length of about 6 km. The aim of
replacement of the wires is to reduce energy losses and to
decrease transmission costs.
The modernisation was related to the double-track 110 kV
overhead line along the route: Groszowice GPZ (Opole) –
Reconstruction of the double-track 110 kV overhead line
Hermanowice (Brzeg) GPZ, including access to Gracze GPZ.
The main objective of the reconstruction will be to improve
the technical condition of the line, increase the capacity and
reliability of consumer supply as well as to reduce technical
losses.
Within the reconstruction of the overall high voltage
New Tuchów station
equipment and modernisation of breaker protection
circuits, the comfort of station management was enhanced,
alongside employees’ safety and reliability of equipment
performance.
The complex reconstruction of the station was aimed at
Modernisation of 110/15/6 kV Mikuszowice station
increasing the reliability of supplies for the Bielsko-Biała
city. The replacement covered foundations, support
constructions and the equipment of the station.
61
As a result of several years’ works aimed at reducing losses
in electricity distribution, the Radomyśl Primary Power
Reconstruction of GZP Radomyśl
Supply Substation (GPZ) and the 110 kV line were
constructed. The overhead medium voltage line of over 60
km was also reconstructed.
Best practice - TAURON Dystrybucja – Supporting the development of renewable energy
As a result of the comprehensive modernisation of
next key element of the project was the
the 110/20 kV Górka station in Legnica –
construction of the 110 kV cable line between this
comprising the reconstruction of the station to
station and the 110/20 kV Przybków station.
performance according to the new working system,
taking into account the perspective of its further
development – connecting the EWG Taczalin wind
farm through the cable line was possible. The
connection of the photovoltaic power plant planned
in the direct neighbourhood is also envisaged. The
It has both improved energy security of Legnica and
enabled further energy transmission from Taczalin
wind farm. The reconstructed section of the 110 kV
cable line is the longest in Lower Silesia, amounting
to 6 km.
Best practice - TAURON Polska Energia – Agreement with the European Investment Bank
TAURON Polska Energia signed a credit agreement
TAURON Group will use the funds acquired from
with the European Investment Bank (EIB) worth
the loan to extend distribution grids and modernise
PLN 295 million (approximately EUR 71 million) for
existing infrastructure, as well as implement a pilot
the implementation of investments in renewable
programme on smart metering and modernise
energy and energy distribution. The
several hydroelectric power plants in TAURON
Group.
4.4.3. New and modernised generation capacity
Investments ensuring the continuity and reliability of energy supplies to customers will be also implemented in
Generation, Heat and Renewable Energy Sources Areas.
In this scope TAURON Group plans the restoring and increasing of installed generation capacity up to the level
of approximately 6.15 GW in 2023 from the currently operated 5.4 GW. The growth of capacity will result from
the commissioning of high efficiency hard coal and gas fired power units, as well as wind farms.
62
Within the planned investment projects the target is to commission generation capacity at a level of
approximately 2200 MW, including, in particular:
– 1030 MW in the technology based on hard coal (910 MW at Elektrownia Jaworzno III, co-generation capacity:
65 MW at Zakład Wytwarzania Tychy);
– approximately 675 MWin the gas technology (225 MW at Elektrociepłownia Stalowa Wola (the unit
constructed jointly with PGNiG) and about 450 MW at Elektrownia Łagisza);
– approximately 500 MW in wind energy. In 2023, TAURON Capital Group will hold wind sources with the total
capacity of approximately 700 MW which will allow to accomplish the RES capacity target at a level of 800 MW
(including biomass).
Planned generation capacity and the foreseen long-term electricity demand, divided into sources
TAURON Wytwarzanie
TAURON Ciepło
TOTAL
ENERGY SOURCE
investments
in progress
Hard coal
planned
investments
investments
in progress
planned
investments
investments
in progress
planned
investments
910
0
58
135
968
135
0
0
0
0
0
0
coking gas
0
450
0
0
0
450
Biomass
0
0
0
0
0
0
910
450
58
135
968
585
Brown coal
Natural gas and
TOTAL
Best practice - TAURON Wytwarzanie – Construction of a modern 910 MW hard coal fired unit
63
TAURON Wytwarzanie started the construction of
contract performance with a gross ticket of
the 910 MW capacity hard coal fired power unit.
approximately PLN 5.4 billion.
This will be the TAURON Group’s largest
investment
significantly
contributing
to
the
improvement of its generation effectiveness.
Several thousand people will be employed during
The unit will also guarantee several thousand jobs
for decades in the neighbouring hard coal mines to
supply coal. The commissioning shall take place at
the end of the current decade.
TAURON also plans to include nuclear energy in its energy mix through the Group’s participation in the
construction of a unit with strategic partners.
An important element to ensure energy independence is guaranteeing raw material supplies for energy
production. To this end, TAURON Wydobycie, comprising two hard coal mines – ZG Janina in Libiąż and ZG
Sobieski in Jaworzno, carry out investment projects aimed at gaining the access to new coal deposits.
Investments in generation capacity conducted in 2014
In 2014 TAURON Group carried out the following investment projects to expand its generation fleet.
Investment
Status of investment implementation
Construction of the CCGT unit of 449 MWe
capacity, including the heat generation
component of 240 MWt capacity in Stalowa Wola
(the investment is being implemented with the
strategic partner – Polskie Górnictwo Naftowe i
Gazownictwo S.A. (PGNiG).
Execution of construction and installation work is in progress in the
scope of main unit equipment as well as the accompanying systems and
economies, including: assembly of the gas and steam turbine set as well
as installation of the waste heat boiler. Works related to the
modernisation of the retaining dam on the San river entered their final
Contractor: Abener Energia (Abener Energia)
stage. Machinery, equipment and components included in the unit have
been supplied to the construction site.
Scheduled date of investment project completion:
2015
In 2013 the investment project was completed in its part related to the
Construction of new generation capacity in co-
modernisation of the existing fluidised bed boiler and its adjustment to
ZW Tychy (TAURON Ciepło).
MWt). In the part of the investment project related to the construction of
generation at the level of 50 MWe and 86 MWt at
Contractor: Elektrobudowa
biomass burning and the construction of the coal-fired water boiler (40
the 50 MWe co-generation unit, construction and development works
are implemented. In 2014, the assembly of the steel construction and
boiler drum was completed, as well as the construction of
turbogenerator foundation on which the generator was placed, and
2016
64
works associated with the construction of the foundations and walls for
transformers (step-up and tap transformers).
Construction of a new power unit of 910 MWe
capacity, for supercritical parameters on the
premises of Jaworzno III Power Plant (TAURON
Wytwarzanie).
In April 2014 the master contract for the construction of the unit was
signed with the consortium of RAFAKO and MOSTOSTAL. In November
2014 the contractor submitted the basic design of the unit, whereas the
client handed over the site of the unit. Contractors for the construction of
the first part of the carbonation system were selected. The process of
Contractor: RAFAKO and MOSTOSTAL consortium designing and tendering of contractors for ash removal systems, water
treatment station and wastewater treatment plant, track system and
2019
others, is on-going. The decision on the building permit was obtained for
the construction of the 1st stage of the overhead 400 kV power line.
Construction of the installation for flue gas de-
nitrification in six blocks of Elektrownia Jaworzno
III and four blocks of Elektrownia Łaziska
belonging to TAURON Wytwarzanie.
Contractor: Jaworzno III Fortum Power and Heat
Oy i ZRE K-ce, Łaziska – Strabag (Sp. z o.o.) and
Until the end of 2014 modernisation works were completed in seven of
ten units.
Strabag (AG)
2016
Construction of the CCGT unit of 413 MW
In March 2014, TAURON and Polskie Inwestycje Rozwojowe S.A. (PIR)
component of 266 MWt capacity on the premises
construction. In April 2014 the connecting agreement with the Gas
capacity, including the heat generation
of Elektrownia Łagisza (TAURON Wytwarzanie).
Contractor: selection process in progress
signed the preliminary agreement concerning the financing of the unit
Transmission System Operator, GAZ-SYSTEM (GAZ-SYSTEM) was
signed. Procedures associated with the selection of the Contract
Engineer are under implementation. In November 2014 the call for
tender was announced for selection of the contractor for the CCGT unit in
Łagisza Power Plant. The environmental impact assessment report was
2018
prepared and preparations were commenced in relation to the
documentation required to obtain the building permit and permit for
design works for the generation unit.
Construction of the 18 MW Marszewo Wind Farm,
constituting the 2nd stage of construction of the
wind farm with the total capacity of 100 MW in
Marszewo location.
Contractor: Iberdrola Engineering and
Construction Poland and Iberdrola Ingenieria Y
In 2014 the Contract Engineer and the General Contractor were selected
for the investment project, including the supply of turbines.
Construcción.
2015
4.4.4. Research and development
The rate of change and technological progress in various areas of life make it necessary to plan and forecast
forward-looking changes.
65
The situation in the energy sector is not different. In order to prepare for further transformations as well as
possible, TAURON Group decided to focus more intensively on innovation. The foundations of the innovative
philosophy were included in the corporate strategy updated in June 2014, where emphasis was put on the
Group’s R&D management. Effective R&D management aims at intensifying innovation and maximising the
benefits arising from knowledge and experience gained by implementing such undertakings.
In 2014 team work commenced on the R&D policy to help tap into staff potential and foster an innovative
approach to energy generation and distribution, emission abatement, mining and generation waste
management to produce measurable effects for TAURON Group. The implementation of the process is
supervised by the Research and Development Office established in 2013 in TAURON Polska Energia reporting
to the Vice-President responsible for Strategy and Development.
TAURON Group’s competitive advantage is that it controls the full value chain. Accordingly, innovative
implementation projects, due to involvement of several areas, generate a multiplier effect. While reaching for
new solutions, TAURON Group companies not only analyse the directions of regulatory changes but also use
the knowledge and experience of academic centres and research entities, closely cooperating with industrial
partners. All these efforts mean that the solutions being tested are not unrealistic and provide a real
opportunity of market success.
Within this innovative approach, emphasis will also be put on products for customers.This project includes Smart
City Wrocław, carried out by TAURON Dystrybucja, under which the smart metering system is being
implemented, fostering conscious energy use.
Best practice - TAURON Polska Energia – Signing an agreement on R&D cooperation with other energy groups
TAURON Polska Energia, ENEA, ENERGA and
The coordinated approach to R&D will not only
Polska Grupa Energetyczna started cooperation in
provide added value in the form of economies of
research,
enhancing
scale and technological synergy. It will also
competitiveness. In June 2014 the CEOs of the top
contribute to the more comprehensive exploitation
four Polish energy groups signed a letter of intent
of Poland’s scientific and research potential,
concerning
and
thereby generating an essential development
development projects. The main goal is the
stimulus for regional academic centres, business
intensive
partners and the entire economy.
innovation
and
cooperation
search
for
in
research
technological
solutions
corresponding to the key challenges faced by the
Polish energy sector.
66
5.
Customer orientation
5.1. Our customers
5.1.1. Strategic approach
TAURON Group’s overriding goal is to meet customers' expectations and needs.
This assumption is being implemented by all Group companies – both through the optimisation of internal
processes, corporate governance, and through enhancing the quality of customer service and increasing the
range of products and services offered.
Customer orientation is the next key direction of TAURON Group’s sustainability – next to ensuring energy
supply security ( Sustainability Strategy). Efforts aimed at accomplishing the assumed goals in this scope are
based on many measures in each of the value chain areas, inter alia, through grid modernisation, searching for
solutions enhancing customer satisfaction, ensuring security of customer interests, care for vulnerable clients
and disadvantaged groups as well as through continuous education in the area of effective energy use.
5.1.2. Our customers and the offer
Consumers today expect individual treatment and products tailored to their need. Such preferences are also
expressed by power sector customers.
Almost 5.4 million customers, including over 486 thousand business clients, are connected to the grid of
TAURON Dystrybucja. Agreements for energy sales (with TAURON Sprzedaż and TAURON Sprzedaż GZE) were
signed, in total, by over 4.8 million individual clients and almost 436 thousand business clients.
Number of individual and business clients
Individual clients
Business clients (including institutions)
TOTAL
2014
Sales Area
Transmission and distribution
4 821 815
4 890 280
435 982
487 215
5 257 797
5 377 495
TAURON tries to meet expectations of various customers groups, offering a wide range of modern services and
non-standard products.
TAURON Sprzedaż and TAURON Sprzedaż GZE are responsible for electricity sales.
67
The products offered are available to inhabitants across Poland. In 2014 almost 5.4 million customers trusted
TAURON. This number means commitment, therefore TAURON endeavours to provide top quality products to
its customers.
Another Group company – TAURON Obsługa Klienta is responsible for contacts with customers and for
providing comprehensive customer service.
Offer for the household

Current with the electrician 24H – free electricity and 24-hour service included

Ecological Product – 100 percent of energy from European renewable sources

ECO Heating Product – ecological heating of TAURON 2- or 3-year guarantee of fixed price

Heat Pump Product – Attractive price offer for the purchase of Viessman heat pump
Offer for SMEs

Safe Company Product – electricity price even 7 percent lower than in the tariff (for C11 tariff group)
plus security of valuables
Offer for corporations

TAURON ECO Premium – offers energy originating in 100 percent from renewable energy sources

TAURON ECO Business – Guarantees reduced CO2 emission into the environment

TAURON Exchange – Offer based on stock exchange indices

TAURON Exchange Property Rights – Product allowing for price shaping based on exchange quotations

TAURON Discount – Protects customers in case of significant volatility of market electricity prices

TAURON Compensation – Offer allowing for reducing costs due to passive energy consumption

TAURON Measurements – Offer allowing for adjustment of meters to the company needs

TAURON Monitoring – Product enabling the overview of electricity consumption and cost control

LED Special Offer – Offer allowing for electricity cost reduction

Installation Review Special Offer – conducting the assessment of the technical status of electric
installation
68
Offer for public institutions
TAURON Ciepło deals with heat energy sales. In 2014 700 thousand inhabitants from the Silesia-Dąbrowa
Górnicza region received network heat from TAURON.
Market sectors serviced by TAURON Ciepło include:

residential buildings (housing cooperatives, housing communities, municipal housing resources, private
buildings (multi-family))

offices and institutions (inter alia, offices, schools, kindergartens, universities, hospitals, sports halls
swimming pools)

services and industry (inter alia, commercial centres, industrial plants, hotels, office premises, small
entrepreneurs)

other (parishes, associations)
Best practice - TAURON Sprzedaż – Extending the offer to include gas sales
In 2014 TAURON also entered the market of gas
The offer protects against gas price inflation and
fuel trading, consequently extending the scope of
allows companies to
products offered. TAURON Gaz is an offer tailored
budgetary
to customer needs for a selected period, with a
products, the gas purchase offer from TAURON is
fixed price guarantee throughout the term of the
available across Poland.
planning.
engage in long-term
As
in
electricity-based
agreement.
5.2. Responsible communication and marketing
At present, with the extremely extensive and often aggressive market competition, genuine and sustainable
relations with customers are built on mutual trust.
By embracing this assumption in the TAURON Group we construct offers that they clearly and transparently
show benefits to customers, resulting from their choice, simultaneously explicitly presenting the rights and
obligations arising from signing a sales agreement. In case of any questions or doubts, a customer may always
69
visit the website containing offers and promotions or contact a TAURON advisor at 555 444 555, where he/she
will obtain all the required information.
In the company responsible for the preparation of offers and the marketing campaign – TAURON Sprzedaż,
work on devising internal procedures streamlining sales communication is on-going. Currently, each offer is
consulted in detail with the legal department to check transparency and accuracy of the offer constructed in
terms of compliance, i.e.:

Act on combating unfair competition,

Act on counteracting unfair market practices,

Act on the protection of competition and consumers,

Civil Code,

Act on the protection of some consumer rights and responsibility for the damage caused by hazardous
product,

Act on personal data protection.
Evidence confirming the legitimacy of this approach is embodied by the fact that in 2014 the TAURON Group
had no cases of non-compliance with provisions concerning service or product labelling, marketing
communication resulting in a requirement to pay a penalty.
Best practice - TAURON Sprzedaż – Participation in the “Check who your energy supplier is!”
In 2014 TAURON Sprzedaż joined the national educational and information campaign of the Association of
Energy Trading called „Check who your energy supplier is!”, aimed at warning customers against unfair practices
used in the energy sector and presenting the methods of protection against fraud (inter alia, education in the
scope of consumer rights and obligations when signing agreement on electric energy sales, such as: the right to
check the sales representative, the right of consideration, the right of withdrawal from the agreement within 10
days – and as of 2015 – 14 days – without stating the reason) and communicating the acceptance of the Code
of Best practices in companies participating in the project (during the press conference opening the campaign).
Within the campaign, a dedicated website has been launched where customers may find all required information
in the scope of energy sales: www.toe.pl/sprawdzkto
70
5.2.2. Communication channels with the customer
Various needs and expectations of customers result not only in construing a diversified sales offer but also in
creating numerous communication channels.
TAURON Obsługa Klienta, wishing to be as close to its customers as possible, communicates with them using
various forms and tools.
Channels of communication between TAURON and its customers:
– Telephone Customer Service – available at the following numbers:

32 606 0 606 – Customer service; business days from 7.00 a.m. – 6.00 p.m.;

991 – Energy emergency service; 24/7

555 444 555 – offers and promotions; business days from 7.00 a.m. – 6.00 p.m.;
– Customer Service Centres – stationary centres located in 56 cities over the distribution area of TAURON; open
on business days from 8.00 a.m. – 4.00 p.m.
– Individual consultants for corporate clients – dedicated consultants for business clients, assisting in adjusting
the offer to individual needs of the company or the institution
– eBOK – electronic Customer Service Office; available 24/7 after logging in
– eBiuro for companies – 24-hour access to invoices and reports on energy consumption
– website – on the website a contact form is available; after its filling in and sending, TAURON employee will
contact the customer in order to resolve the issue
Best practice - TAURON Obsługa Klienta – New Customer Service Centers (POKs)
In 2014, 26 customer service centres of TAURON (inter alia, in Częstochowa, Nowy Sącz and Tarnów) gained
better appearance owing to the reconstruction compliant with the Visual Identification System introduced by
Tauron. The facilities were equipped with comfortable service desks and waiting rooms adapted to the needs of
the disabled. In each centre, a call room is located, from which customers may call the telephone service free of
charge, as well as comfortable sofas, tables and toys for children.
71
Modern architectural design, communication and organisational solutions contribute to the improvement of
customer service quality and speed, and enhance the working comfort of employees. In 2015 the adjustment
of consecutive POKs to new standards will continue.
Best practice - TAURON Obsługa Klienta – eBOK
The Electronic Customer Service Office was first made available to customers on 21 June 2013 in the area of
Gliwice. A year after its launch, the service already had over 100 thousand registered users, and it is visited by
over 100 thousand clients every month. Before the end of 2015 eBOK will be available for all customers of
TAURON. Owing to the e-BOK service customers have access to the current data concerning their accounts
with the settlements for electricity.
At any time convenient for them, customers may verify the status of electricity settlements, the current balance,
meter readings and contact data. Using of the service is free of charge. It is a convenient and safe form of contact
24 hours per day, 7 days per week.
5.3. Customer service standards
5.3.1. Openness to customer’s needs
By taking care of customers' living comfort through supplying their homes and workplaces with electricity and
heat, the TAURON Group strives to make sure that customers feel well with us and know who to contact and
where to find the necessary information provided in accessible form in case of any problems or doubts.
That is why we are constantly working on solutions assisting us in enhancing customer service standards in
direct contact with our top stakeholders.
In order to improve customer orientation, in 214 the Catalogue of Best practices was prepared. This
publication – serving as a guide for employees of TAURON Dystrybucja, TAURON Dystrybucja Serwis and
TAURON Dystrybucja Pomiary – contains valuable client contact comments. The preparation of the catalogue
aimed at raising employee awareness and meeting customers’ expectations, to be measured by means of
regular Mystery Shopper surveys and Client Satisfaction Surveys, maintaining the procedures applicable in
companies.
72
Another factor contributing to improvement in the quality of customer service for clients supplied with
electricity by TAURON Dystrybucja is the introduction of smart meters under the Smart City Wrocław pilot
project, described in more detail here .
The enhancement of business customer service quality was fostered, inter alia, by the development of
„Business Customer Service Standards of TAURON Sprzedaż”. The standards constitute a set of qualitative
norms defining the desirable model of behaviour in relations with customers. They were mainly introduced in
order to enhance the quality of business customer service in TAURON Sprzedaż and TAURON Sprzedaż GZE
as key factors of success targeted at building professional sales organisation and construction of long-term
relations of the company with business clients. The level of service is reflected in the annual satisfaction
surveys among this group of customers. In 2015 the review of Business Customer Service Standards of
TAURON Sprzedaż and TAURON Sprzedaż GZE is planned, including their potential update.
While introducing all the facilities and improvements, we care about the security of our customers’ data. As a
result, any situation of customer data loss did not have place in 2014 in TAURON.
Best practice - TAURON Obsługa Klienta – Centralisation of billing systems for mass clients
The centralisation of billing systems in TAURON
The centralisation of billing systems is a tool
Obsługa Klienta refers to solutions used in
enabling us to make the electronic Customer
customer service for individual clients and MSPs.
Service Office (e-BOK ) available to customers – as
The new billing system allows us to cater to clients
a safe and convenient form of contact 24 hours a
at any Customer Service Centre, irrespective of
day, 7 days a week. The implementation of the new
their residence address. The new system will also
billing system, launched in 2014, for approximately
enable access to the new and consolidated product
4 million Group customers will take two years.
offer and modern communication channels.
Best practice - TAURON Obsługa Klienta – Changes in the business clients area
In 2013 the Business Customer Service Centre was
best
established in TAURON Obsługa Klienta. Its
customer’s needs. The next big step towards
business consultants are in constant contact with
improvement of the quality of services provided to
customers, processing their notifications on an on-
TAURON business clients was the implementation
going basis and assisting them in selecting the offer
of the digitisation and archiving of agreements for
73
tailored
to
individual
and
diversified
this group of customers, providing fast access to
In 2014 the service of free electronic Business
agreements for business clients, maintaining the
Customer Service Office was made available to
high level of security of the data stored.
business clients 24 hours a day, 7 days a week.
5.3.2. We do our best to understand customers
Not always do things go as expected. However, the most important thing is to draw constructive conclusions
for the future. Therefore, in TAURON Group, complaints submitted by customers are analysed with particular
attention.
In order to understand the customer perspective better, since 2013 regular workshops prepared based on
complaints have been conducted in TAURON Dystrybucja and TAURON Obsługa Klienta. Jointly with employees
working in areas to which a given complaint refers, causes and potential alternative solutions are analysed.
Accordingly, the idea of a self-learning organisation is being implemented. In 2014 six workshops were
organised, with 150 employees trained. The next issued of the workshops are planned.
In addition, since 2012 TAURON Dystrybucja, TAURON Sprzedaż and TAURON Sprzedaż GZE have been
conducting joint workshops for consumer representatives – consumer advocates, the Energy Regulatory Office
and the Office of Competition and Consumer Protection. During these classes, advocates have the opportunity
to get better acquainted with the specific nature of the energy sector. These workshops also facilitate
cooperation on processing issues reported by clients to consumer organisations. So far, four such training
courses have been held in Wrocław and Katowice, each time attended by 100 consumer advocates. Due to the
great interest and positive response, these workshops will be held again next year.
Best practice - TAURON Obsługa Klienta – “Difficult situations in customer service: training
In 2014, e-learning training for Customer Service
Centres (POK) employees was prepared, containing

communicating with customers,

building customer trust,

methods and techniques to control
methods and techniques of handling difficult
situations in customer service. This training is
emotions,
mandatory for all customer service centre
employees (but it is simultaneously available to all
other employees).
The topical scope contains:
74

handling customer objections,

effective handling complaints.
This
training
is
exceptional
as
employees
1 to 6). The great success of this training, there are
participating in a professional photo session
plans to introduce similar training courses
contributed to its establishment by role-playing
strengthening competence of employees servicing
employees and POK clients. Its objective is to
the internal client (IT, Accounting).
strengthen employee competence in customer
service and to provide employees with knowledge
on coping with stress. In 2014, 351 direct customer
service employees were trained, and their training
assessment in the feedback was 4.96 (on a scale of
5.3.3. Responsibility to customers
In view of over 5 million customers, it is impossible to avoid difficult situations. TAURON Group companies try
to identify incidents on an on-going basis.
As with complaints – they are subsequently analysed and, whenever possible and justified – the organisation
tries to implement remedial measures.
The approach to vulnerable consumers is certainly one of the difficult areas in the energy sector. This issue is
essential from the point of view of TAURON Group. It is confirmed by the fact that it has been included among
goals in TAURON Group Sustainability Strategy for 2012-2015: „We undertake to ensure the security of
customers’ interests and introduce a system of vulnerable consumer service”. However, in view of the lack of
national legal provisions regulating this area and lack of perspectives for detailed regulation of these issues in
the near future, it will not be implemented by the end of 2015.
While waiting for the adoption of legal provisions related to vulnerable consumers, Group companies take
various measures toward disadvantaged consumers. Among others, Customer Service Centres accommodate
the needs of the disabled with ramps and waiting rooms. Moreover, in 2014, in order to provide service to
foreigners, English language courses were provided in all Customer Service Centres.
Vulnerable groups also include seniors who are particularly sensitive to the use of unfair practices by sellers –
not only electricity. That is why TAURON engaged in a national campaign entitled „If you don’t recognize it, don’t
open it”, under which it conducts lectures for seniors in the biggest spa resorts (Ustroń, Rabka Zdrój, Polanica
Zdrój, Duszniki Zdrój), as well as at the third age universities. We provide more information on this issue in the
chapter on the economic and social impact ( TAURON Fuses).
75
5.4. Customer satisfaction
Facilities and improvements implemented by the TAURON Group for customers are prepared based on
feedback.
The opinion of the biggest group of stakeholders is extremely significant. That is why for several years TAURON
has conducted dedicated surveys showing changes in customer satisfaction, with particular focus on the quality
of service in all contact channels.
We are proud and optimistic since customer satisfaction survey results are improving year by year and place
TAURON as a market leader. In parallel with customer satisfaction loyalty is also growing, evidencing that in
the face of enhanced competition customers trust us and are willing to stay with us for longer.
The survey – besides individual clients – also covered business clients (both small business and customers from
higher – A, B and C2 tariff groups). Due to higher expectations of entrepreneurs, satisfaction and loyalty scores
are lower than in households, but they remain at a high and satisfactory level.
Survey results measuring customer satisfaction in various groups of customers
[%]
2014
Customers satisfied with cooperation with TAURON
76%- individual clients 72%- SME clients (small and medium
Customers satisfied with their service
81%- individual clients 76%-SME clients (small and medium
enterprises) 72%- business clients
enterprises) 81%- business clients
2011
2012
2013
2014
Satisfaction and loyalty among Tauron Customers in 2011-2014 (household segment)
Billings and payments
79
79
80
86
Loyalty index
73
77
77
83
Customer service
77
80
78
81
Failure / outages
74
75
76
77
Satisfaction index
71
73
73
76
Image
66
67
69
73
Price
50
55
57
63
76
A separate module of the survey referred to the quality of individual customer service. Using the Mystery
Shopper technique, compliance with the applicable direct service standards (in POKs), telephone and mail service
standards in practice were investigated. TAURON received very high scores in all client contact channels.
Mystery Shopper Index for individual contact channels
Direct Customer Service
86%
Telephone Customer Service
88%
Email correspondence
92%
Traditional mail
94%
The high standards and professionalism in customer service were recognised by the Management Observatory
Foundation leading to TAURON Obsługa Klienta receiving the „Customer Friendly Company” emblem for the
third time in 2014. This is a research and certification programme aimed at assessing customer satisfaction and
probability of a company recommendation. It is an award from customers for high quality cooperation awarded
based on results of independent surveys conducted by the organiser – the Management Observatory
Foundation.
5.5. Client education
In TAURON Group we attempt to maintain client relations that are not limited only to providing products and
services.
77

rational use of electricity,

environmental impact abatement,

issues related to customer security,

raising awareness of the energy sector.
The educational and information functions are mostly implemented through actions organised under TAURON
Fuses. Within the framework of the programme, employees of TAURON warn various groups of recipients
against numerous threats they may be exposed to as electricity consumers . („Tauron Fuses”)
The rational use of electricity and care for natural environment is the next area in which TAURON is trying to
develop awareness of its customers. The Group’s approach arises mainly from responsibility for the natural
environment and future generations.
5.5.2. Sharing sector knowledge
Due to its complexity and specific nature the energy sector is not easy for others to understand.
Description of the approach
Therefore, for the TAURON Group, building awareness of the energy sector, not only among business and
institutional clients but also among individual clients is extremely important. To achieve this goal, Group
companies carry out numerous campaigns to explain basic terms in the sector, as well as how it operates
Best practice - TAURON Ciepło – Training Academy for customers and representatives of local government
In 2014 two conferences were held, targeting
training free of charge to representatives of
customers and representatives of local authorities
cooperatives, communities, design offices and
to expand knowledge and raise awareness of
representatives of local governments, enhancing
customers concerning the energy and heat sector.
their knowledge of heat products.
The meeting was attended by experts of TAURON
Ciepło and academics from AGH University. The
Training Academy of TAURON Ciepło (ASTC) is an
educational project dedicated to the most active
stakeholders in which TAURON Ciepło provides
78
Each conference was attended by about 70
persons. During eight hours of training, five lectures
and four presentations were delivered. The
Company intends to continue offering training.
Best practice - TAURON Ciepło – Educational programme “Hot water – reliable and safely”
In 2014, customer conferences were organised and
Representatives of companies provided their
a series of meetings for inhabitants in order to
professional support, assisted in the estimation of
present possibilities and benefits arising from the
investment costs and offered their assistance to
use of systemic heat for the purpose of hot water
building owners in completing the documents
heating. „Hot water – reliably and safely” is the
required for the settlement of investments and
educational programme addressed to customers
obtaining the reimbursement of a part of
and
expenditure incurred. In 2014 a conference with a
inhabitants
Siemianowice
of
Śląskie.
Katowice,
was
debate was organised for about 100 key customers
implemented in cooperation with the company
from the area of Katowice, Chorzów, Siemianowice
Elektrociepłownia Chorzów ELCHO. Experts of
Śląskie. Within the framework of the project many
TAURON
ELCHO
individual meetings with inhabitants and building
participated in meetings with governing bodies of
administrators and representatives of housing
housing communities and in inhabitants’ meetings,
communities
during which they presented concepts of typical
promoting hot water from the network is continued
internal installations of hot water supplied from the
in various forms, inter alia, in the form of the
network.
campaign on „New colour of hot water”.
Ciepło
and
The
Chorzów,
EC
project
Chorzów
were
held.
The
programme
Best practice - TAURON Sprzedaż – Marketing campaign “We set a good example”
The aim of the initiative was to increase the
„We set a good example” is the follow-up of
awareness of TAURON customers (both individual
maintenance activities conducted on the internal
clients and owners of SMEs) on the attractiveness
area of TAURON Sprzedaż, i.e.: „Check who your
of the offer and business standards distinguishing
energy supplier is”, in cooperation with TOE, „If you
TAURON in view of unfair actions of competitors.
don’t recognise it, don’t open it” in cooperation with
TAURON respects client privacy, provides full
the Foundation of Active Citizens.
information concerning the offer and uses
transparent documents bearing the company logo.
79
Best practice - TAURON Dystrybucja – Opole Energy Congress
TAURON Dystrybucja, in cooperation with the
Another item of the project was a study tour.
Marshal Office, Economic Development Centre in
Project participants comprised representatives of
Opole, Regional Centre of Eco-energy, Agricultural
the
Advisory Centre in Opole, organised the Second
representatives of the University of Technology and
Opole Energy Congress under the title „Energy
University of Opole, professionally associated with
efficiency in the municipality and in the company”. It
RES. Participants of the meeting were introduced
was attended by over 150 representatives of local
into functioning of the Hydroelectric Power Plant in
governments, economic institutions, entrepreneurs
Nysa and the wind farm in Lipniki, belonging to
and scientists. Representatives of universities from
TAURON Ekoenergia, the Nysa Region and the
Germany and USA were also present, providing
modern GPZ Cieszanowice (participating in the
detailed information on aspects of RES functioning
consumption of ecological energy) were also
in their countries. The meeting provided the
presented . The additional element of the Opole
opportunity for sharing knowledge on regulatory,
Congress was awarding of the distinction – the
infrastructural, systemic
as well as
„RES of Opole” statue to the companies TAURON
opportunities and threats for further development
Dystrybucja Branch in Opole and TAURON
of energy management, both on the national and
Ekoenergia in the Business and Eco-energy
regional
currently
category. The Congress was organised under the
implemented investments were discussed. The
patronage of the Ministry of Economy, Ministry of
total
Agriculture, Energy Regulatory Office, Opole
level.
The
programme
issues
planned
comprised
and
over
twenty
professional presentations.
Marshal
Office,
regional
institutions,
University of Technology and University of Opole.
Best practice - TAURON Wytwarzanie – Cooperation with secondary schools and universities
In March 2014 TAURON Wytwarzanie signed a
Lectures, study tours and laboratory classes were
letter of intent with Technical Secondary School in
organised for students and teachers by scientists
Jaworzno and the AGH University of Science and
from AGH. Within the framework of the agreement
Technology in Kraków. The parties established
study
cooperation in the scope of sharing and using the
accompanied by guardians in the facilities of
experience gained and information on the current
TAURON Wytwarzanie, lectures will be also held
events
concerning the experience gained during the
in
the
energy,
electrotechnics
electronics sectors. Technologies.
80
and
tours
will
be
organised
for
pupils
implementation of research works associated with
Carbon Clean Technologies.
Best practice - TAURON Sprzedaż – Energy workshop and conference for business clients
In 2014 TAURON Sprzedaż organised three
and Katowice, over 200 clients representing
initiatives addressed to strategic clients, public
medium business segment participated. They had
institutions and medium-sized business and public
the opportunity, inter alia, to obtain information
institutions, aimed at better introduction into topics
concerning micro-installations and evolution of the
associated with the functioning of the energy
RES support system.
sector and strengthening of business relations:
– workshop concerning energy purchase based on
– energy workshop – participants of the meetings
the public procurement law – during five meetings
became acquainted, inter alia, with the secrets of
all over Poland, 120 clients were trained –
the sector functioning and ethical criteria of
representatives of local governments, hospitals,
decision-making in emergency situations. During
universities, municipal companies and public
two issues of the workshop, held in Katowice, over
entities. Representatives of the team for public
200 strategic and key customers participated,
customers of TAURON Sprzedaż conducted
customers, step by step, through all stages of the
– conferences „Partnership in Business” – in three
tender for energy purchase.
issues of the meetings held in Kraków, Wrocław
6.
TAURON Group Employees
6.1. Our employees – a strategic approach
6.1.1. Our employees – a strategic approach
Through the daily work and commitment of its employees the TAURON Group builds its value and strengthens
its competitive position. The TAURON Group is aware of this and that is why it is so important to care for the
continuous development and safety of the staff, internal communication and raising the level of employee
satisfaction with their duties.
These tasks are not easy considering the fact that in TAURON structures specialists of various disciplines are
employed, ranging from mining and energy to accounting and marketing. An additional challenge in this context,
81
arising from demographic and personnel changes is embodied by issues associated with managing knowledge
and diversity inside the organisation.
In TAURON Group companies, 25,402 persons are employed based on employment contracts. 2,181 persons
are employed in total on terms other than an employment contract.
The company employing the largest number of people is TAURON Dystrybucja – over 8 thousand employees.
The smallest company included in the report is TAURON Sprzedaż GZE employing 15 persons.
82
Employment by type of fixed contract by gender – summary table
NUMBER
TAURON
EMPLOYEES
Energia
OF
Polska
Kopalnia
Wapienia
Czatkowice
TAURON
Ciepło
TAURON
TAURON
TAURON
Ekoenergia Wydobycie Wytwarzanie
TAURON
TAURON
Obsługa TAURON Sprzedaż
Klienta
Sprzedaż
GZE
TAURON
Dystrybucja
TAURON
TAURON
Pomiary
Serwis
TOTAL
Dystrybucja Dystrybucja GRAND
WORKING UNDER AN EMPLOYMENT CONTRACT, INCLUDING:
FULL TIME
324
295
1 765
208
6 058
3 218
2 79
251
10
7 992
1 560
861
25 341
women
140
52
379
48
699
513
1 847
130
6
1 403
263
25
5 505
men
184
243
1 386
160
5 359
2 705
952
121
4
6 589
1 297
836
19 836
PART TIME:
5
1
2
1
2
5
10
5
5
23
2
0
61
women
1
1
1
1
2
4
6
2
2
14
2
0
36
men
4
0
1
0
0
1
4
3
3
9
0
0
25
TOTAL
329
296
1 767
209
6 060
3 223
2 809
256
15
8 015
1 562
861
402
83
25
6.1.2. Employment conditions
In the TAURON Group workplace management is based on the underlying documents regulating individual
issues. These include the Labour Code, organisational by-laws, Company Collective Agreements, employee
remuneration regulations, remuneration policies, job descriptions, staff and bonus regulations for individual
companies.
The type and scope of detailed guidelines is individually adjusted to the specific character of a given company’s
activities.
In the entire TAURON Group, 95.2% of employees are covered by collective agreements.
84
Number of employees by activity region, age, gender and type of agreement
NUMBER OF
EMPLOYEES
TAURON
Kopalnia
Polska
Wapienia
Energia
Czatkowice
TAURON
Ciepło
TAURON
TAURON
TAURON
TAURON
TAURON
Obsługa
TAURON Sprzedaż
Klienta
Sprzedaż
GZE
TAURON
TAURON
Dystrybucja
TAURON
Dystrybucja Dystrybucja GRAND
Pomiary
Serwis
TOTAL
EMPLOYMENT CONTRACTS
TOTAL
NUMBER OF
EMPLOYEES
WORKING
UNDER AN
EMPLOYMENT
CONTRACT,
INCLUDING:
329
296
1 767
209
6 060
3 223
2 809
256
15
8 015
1 562
women
141
53
380
49
701
517
1 853
132
8
1 417
265
men
188
243
1 387
160
5 359
2 706
956
124
7
6 598
1 297
861 25 402
25
5 541
836 19 861
INCLUDING:
FOR A TRIAL
PERIOD:
0
2
12
0
21
0
12
1
0
1
0
0
49
women
0
1
5
0
1
0
6
1
0
1
0
0
15
men
0
1
7
0
20
0
6
0
0
0
0
0
34
PERIOD:
15
4
11
1
171
0
188
31
0
3
2
0
426
women
7
2
4
1
6
0
135
19
0
2
1
0
177
men
8
2
7
0
165
0
53
12
0
1
1
0
249
PERIOD:
308
290
1 739
207
5 868
3 223
2 593
223
15
8 011
1 560
women
129
50
367
48
694
517
1 699
111
8
1 414
264
men
179
240
1 372
159
5 174
2 706
894
112
7
6 597
1 296
6
0
5
1
0
0
16
1
0
0
0
FOR DEFINITE
FOR
INDEFINITE
FOR
REPLACEMENT:
85
861 24 898
25
5 326
836 19 572
0
29
women
5
0
4
0
0
0
13
1
0
0
0
0
23
men
1
0
1
1
0
0
3
0
0
0
0
0
6
Percentage of employees covered by collective agreements
TAURON
Polska
Kopalnia
Wapienia TAURON
Energia Czatkowice
TAURON
TAURON
TAURON
Ciepło Ekoenergia Wydobycie Wytwarzanie
TAURON
TAURON
Klienta Sprzedaż
TAURON
TAURON
Pomiary
Serwis
TOTAL
TAURON Dystrybucja Dystrybucja
GZE Dystrybucja
Total
number of
employees
(from G410)
25
329
296
1 767
209
6 060
3 223
2 809
256
15
8 015
1 562
861
402
0
296
1 453
209
6 060
3 223
2 545
256
15
7 993
1 477
661
188
0,00%
100,00%
82,20%
100,00%
100,00%
100,00%
90,60%
100,00%
100,00%
99,70%
94,60%
Total
number of
employees
covered by
collective
agreements
24
Percentage
of
employees
covered by
collective
agreements
76,80% 95,20%
On the other hand, the basic document defining the rules of the Group’s operations, cooperation within companies and cooperation with the external environment, and
defining Group values is TAURON Group Code of Business Ethics. It is the basic tool used to implement a consistent corporate culture based on business ethics and corporate
values.
86
Best practice – TAURON Dystrybucja – streamlining position names and the bonus system
In 2014 in TAURON Dystrybucja, TAURON
employees with the same obligations and rules of
remuneration are consistent.
Pomiary a project was conducted to streamline the
names of positions and develop a consistent
system of basic salaries for employees in these
three companies. As a consequence, in all branches,
position names, scopes of responsibility of
Managers of individual business units were
engaged in the process. Consequently, consistent
names and common job descriptions were
developed, adjusted to the new organisational
structure implemented as of 1 January 2015.
6.1.3. Equality and diversity
In the TAURON Group, in accordance with the adopted Code, the rule of equal treatment of employees and
offering them equal development opportunities apply.
All forms of discrimination by age, gender, religion, sexual orientation, appearance, disability or diversity of
opinions are unacceptable. This rule applies in the recruitment process, during the working relationship as well
as in case of employee resignation. Compliance with the provisions in the Code of Ethics is supervised by Ethics
Commissions established in each company. In case of receiving a notification of behaviour non-compliant with
these ethical provisions, the commission initiates explanatory proceedings to solve the issue.
Due to the specific nature of activity of some Group companies, i.e. TAURON Wydobycie, TAURON Wytwarzanie
and TAURON Dystrybucja, men constitute the major part of employees in the Group – over 78 percent. The
proportions are reversed in TAURON Obsługa Klienta where women constitute over 65 percent.
87
Composition of supervisory boards and employees by employment category, gender, age, membership in minorities and other diversity indicators
TAURON
TOTAL
Polska
Kopalnia
Wapienia
Energia
Czatkowice
TAURON
Ciepło
TAURON
TAURON
TAURON
TAURON
TAURON
Klienta
Sprzedaż
GZE
TAURON
Dystrybucja
TAURON
TAURON
Pomiary
Serwis
Dystrybucja Dystrybucja
TOTAL
NUMBER
OF
EMPLOYEES
25
(G4-10)
402
329
296
1 767
209
6 060
3 223
2 809
256
15
8 015
1 562
861
women
5 541
141
53
380
49
701
517
1 853
132
8
1 417
265
25
188
243
1 387
160
5 359
2 706
956
124
7
6 598
1 297
836
men
19
861
The TAURON Group has experienced employees. Persons aged from 30 to 50 represent the most numerous employee group (60 percent). Every third employee is over 50.
88
Composition of employees by age and gender
TOTAL
≤ 29
30-50
51 ≤
2 207
15 340
7 855
360
3 163
2 018
1 847
12 177
5 837
PERCENTAGE OF EMPOLYEES BY AGE [%]
9%
60%
31%
women
6%
57%
36%
men
9%
61%
29%
NUMBER OF EMPOLYEES BY GENDER
women
men
36 persons sit on the companies’ management boards. Most management board members (55 percent) are
over 50.
Composition of management boards by gender and age
TOTAL
≤ 29
30-50
51 ≤
NUMBER OF EMPLOYEES IN THE MANAGEMENT BOARD
TOTAL
0
17
19
women
0
2
1
men
0
15
18
PERCENTAGE COMPOSITION OF THE MANAGEMENT BOARD
ACCORDING TO AGE AND GENDER [%]
TOTAL
0%
47%
53%
women
0%
67%
33%
men
0%
45%
55%
6.1.4. Employee benefits and employer branding
The rule of diversity is also used in relation to the issue of access to allowances and benefits for full-time
employees and temporary employees.
89
Depending on the company, employees are offered additional benefits transcending the labour law such as the
following:

Employee Pension Scheme

Group life insurance

Multi Sport card for employees and their families

Discount for electricity purchase

Free coal supply

Co-financing of transfers to work

Subsidy for lunch

Employees’ Loan and Benefit Fund
6.1.5. Sharing knowledge with students
An essential element in employing highly qualified staff is hiring new specialists.
A reasonable strategy should not only help in filling the generation gap but also guarantee the continuous inflow
of the best possible specialists. Contrary to common opinion, this is a challenging task, mainly due to the specific
nature of activity of some companies, inter alia, TAURON Wydobycie, TAURON Wytwarzanie and TAURON
Dystrybucja, where employees must meet strictly defined requirements.
This means that for TAURON Group investing in future staff is equally important as caring for the development
of current employees. This process goes on at many levels and at various stages of education. Measures
undertaken in this scope by TAURON Wydobycie serve as the best example.
Best practice – TAURON Wydobycie – Partnership cooperation with universities and schools
Considering achieving of the goals related to the
TAURON Wydobycie has already conducted
employment policy in the hard coal mining sector
activities aimed at acquiring the adequately
and growth of the sector efficiency, assumed in the
educated middle and top level technical staff. The
strategic plans of the company, for several years
Company has become one of the signatories of the
90
agreement on cooperation between the AGH

cooperation with authorities of the
University of Science and Technology in Kraków,
university in relation to the improvement
the city of Jaworzno and Południowy Koncern
of the educational process and equipment
Węglowy (currently TAURON Wydobycie). This joint
base,
initiative is aimed at supporting the functioning of

the AGH Field Educational Centre in Jaworzno, with
for the implementation of tasks included in
the seat at John Paul II Group of Secondary Schools
the scope of the Company activities,
no 3, mainly in the scope of education at the faculty
of Mining and Geology, with the speciality of

engineering.
Within
the
extension
of
joint research and educational initiatives
under the European Union programmes,
underground deposits exploitation techniques and
fossil processing and the faculty of environmental
using the scientific potential of universities

participation in post-graduate studies,
this
specialised studies, scientific conferences,
cooperation, this agreement also covered the city
training activities and courses organised
of Libiąż.
by the university,
TAURON Wydobycie has also concluded an

informing of staff needs of the Company
agreement on cooperation with the Silesian
and
University of Technology in Gliwice and two
university graduates in the plants of
patronage
TAURON Wydobycie S.A.
agreements: with the Group of
Secondary Schools no. 6 in Jaworzno and the Group
of Schools in Libiąż. These schools run classes of
Mining Technical School with a deposit mining
speciality. The agreements concluded enable, inter
alia:
employment
opportunities
for
– organising professional placements and practical
classes and employing graduates of patronage
classes whose average grade is at least 3.5 in the
learning cycle, pass the maturity exam and the
exam confirming professional qualifications, a
– taking scientific placements, student internships
professional exam. TAURON Wydobycie also
and apprenticeships by students of faculties
provides a funded scholarship to the six best
associated with the company’s activity, including:
graduates of patronage classes in case they

making equipment and materials available
for the execution of diploma theses and
doctoral dissertations,
91
continue university education at faculties defined
by the company. At the end of the academic year,
the company funds awards for each class.
In 2014 TAURON Polska Energia also continued its participation in the educational project of the Lesław A. Paga
Foundation – Energy Academy under which the trainees of the foundation take a training in TAURON Polska
Energia. Under the project’s fourth edition, three trainees were accepted.
TAURON Ekoenergia also cares for future staff. In 2014, the „green” company of TAURON Group enabled the
implementation of professional programmes, school practices and student placements in the area of renewable
energy sources, accounting and administration. They were held in Jelenia Góra, Wrocław and Nysa. Students of
secondary schools and Polish and foreign universities were enrolled to the placement programmes. In 2014, in
total, 13 persons, including two foreigners, took their professional training in TAURON Ekoenergia.
Best practice – TAURON Dystrybucja – Academy of Knowlage
The main assumption of the „Academy of
AGH University of Science and Technology in
Knowledge” of TAURON Dystrybucja established in
Kraków.
2009 is to promote the company as the desirable
employer, cooperate with universities as well as
share practical knowledge supplementing the
theoretical knowledge with students. In 2014,
employees of the company, simultaneously acting
as internal trainers, delivered six lectures dedicated,
inter alia, to students of Częstochowa University of
Technology, Silesian University of Technology and
In the presentations, among others, issues
associated with infrared tests and security
automation were discussed. The students received
the lectures with great interest. As a result, in 2015
the next issue of the Academy of Knowledge is
planned. The subjects of the lectures will cover,
inter alia, the balancing market, transmission line
easement and smart metering.
Best practice – TAURON Polska Energia – Singning the framework agreement on cooperation with the
University of Technology in Gliwice
In November 2014 TAURON Polska Energia signed
position of the TAURON Group companies in joint
a
actions.
framework
agreement
with
the
Silesian
University of Technology in Gliwice related to the
educational, scientific, research and development
and advisory activities. The objective of this
agreement is to use the experience and scientific
output of the university as well as the potential and
92
Within the framework of the agreement, the parties
have envisaged, inter alia, the organisation of
student internships and placement in companies
belonging to the TAURON Group, cooperation in the
scope of fund raising for joint projects and
research-innovative initiatives, organisation of
implementation of research topics in the form of
post-graduate studies for TAURON employees and
diploma thesis and scientific dissertations.
Due to its market position on the economic map of Poland, in the eyes of future graduates TAURON is perceived
as an attractive employer. The ambition of TAURON Group is to maintain this trend in upcoming years through
continuous education of future staff.
6.2. Striving for continuous improvement
6.2.1. Employee training and development
According to the principle "not to go forward is to go backward", TAURON Group companies pay a lot of attention
to upgrading employee qualifications.
This assumption is being implemented through the employee development policy and various training forms
aligned to the specific nature of the activity and needs of each company. Across the Group employees may
participate in various types of conferences, courses, workshops, seminars, studies and symposiums to upgrade
their qualifications.
The training policy is regulated by companies’ internal procedures, such as:
Regulation issued by the CEO of TAURON Wydobycie defining the procedural rules in cases associated with
referring employees to training, not arising from the legal regulations, in order to acquire or upgrade professional
skills and qualifications in out-of-school forms and other forms of training, regulating the issue of the associated
additional benefits.

Regulations on granting benefits associated with upgrading professional qualifications by employees
in the form of non-residential 1st and 2nd degree studies and post-graduate studies.

Regulation issued by the CEO of TAURON Wydobycie concerning the rules of referring mine employees
in TAURON Wydobycie to professional training courses and their costs.

Order issued by the CEO of TAURON Wytwarzanie concerning training/conferences for employees of
TAURON Wytwarzanie.

Ordinance concerning the regulations of education/supplementary education of employees of
Południowy Koncern Energetyczny.
93

Employee Development Policy in TAURON Obsługa Klienta.

Employee training rules in TAURON Obsługa Klienta.

Rules on co-financing of studies in TAURON Obsługa Klienta.

Rules on foreign language learning in TAURON Obsługa Klienta.

System of development and carrier management in TAURON Polska Energia.

Regulations on upgrading professional qualifications in TAURON Polska Energia.

Talent Management Programme in TAURON Polska Energia.

Regulation issued by the CEO of TAURON Ekoenergia concerning upgrading professional qualifications
by employees of TAURON Ekoenergia.

Regulations on upgrading professional qualifications and education of employees of PEC Katowice.
Training activities target managers and lower level employees. Accordingly, persons employed at individual
positions in the Group have a possibility to select various training methods assisting them in developing their
knowledge and gaining new interpersonal skills useful for the performance of daily duties and fostering their
self-development. In 2014, the average number of training hours in the TAURON Group per employee
amounted to 17.
94
Average annual number of training hours per employee, according to employment structure and gender.
TAURON Polska
Energia
TOTAL
Kopalnia Wapienia
Czatkowice
TAURON
Ekoenergia
TAURON Ciepło
TAURON
Wytwarzanie
TAURON Wydobycie
TAURON Obsługa
Klienta
TAURON
Sprzedaż.
TAURON Sprzedaż
GZE
TAURON
Dystrybucja
TAURON
TAURON
Dystrybucja
Pomiary
Dystrybucja
Serwis
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
SUMA
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
F
M
TOTAL
75
60
63
138
104
111
16
64
54
272
175
195
20
32
28
123
30
49
88
69
72
32
42
38
16
78
72
0
0
0
22
33
32
8
16
11
0
54
54
45
27
30
69
85
77
39
15
20
106
39
45
37
8
21
17
11
12
59
20
25
58
37
47
77
78
77
16
4
8
26
36
34
4
1
2
32
15
15
POSITIONS
17
20
19
35
63
50
22
18
21
25
25
25
12
23
17
2
3
3
25
23
24
23
24
23
44
55
49
33
32
33
10
17
15
1
0
1
12
65
53
BLUE COLLAR
POSITIONS
3
13
12
0
0
0
0
1
1
4
7
6
0
17
17
4
17
16
1
1
1
22
18
18
0
0
0
0
0
0
1
17
17
0
0
0
0
23
23
18
17
17
45
68
58
19
5
8
27
18
20
16
18
18
4
15
14
23
9
11
24
25
24
47
62
54
31
24
28
11
19
18
2
0
1
12
26
26
MANAGEMENT
AND DIRECTORS
TOP AND LOWER
LEVEL
MANAGERIAL
POSITIONS
OTHER
ADMINISTRATIVE
TOTAL AVERAGE
NUMBER OF
TRAINING
HOURS
95
6.2.2. Training addressed to employees
Best practice – TAURON Dystrybucja – Academy of Internal Trainers
In 2014 internal training courses were conducted

managing conflicts.
on professional and general development topics.
The offer prepared by the Academy of Internal
Trainers comprises, among others, such topics as:

infrared
thermography
in
power
engineering,
Internal training activities are mainly dedicated to
employees of TAURON Dystrybucja, TAURON
Pomiary. In 2014, 636 persons in total were

measurement systems,

balancing difference in the DSO grid,

effective team work,
trained. In 2015 the company plans project followup and extension of the training offer and
recruitment of new trainers.
Best practice – TAURON Wydobycie – Training for employees and benefits for employees upgrading
professional qualifications in the form of studies
In order to acquire and upgrade professional skills
Based on feedback, the HR Office keeps a database
and
of training companies.
qualifications
in
TAURON
Wydobycie,
procedural rules were introduced concerning issues
related to referring employees to training not
arising from the Labour Code and the Act on
geological and mining law, including executive acts.
The
company
covers
costs
of
employee
participation in training and costs associated with
participation
for
training
held
outside
Taking into account the development of abilities
and skills, in order to enable employees of TAURON
to upgrade their professional qualifications, the
following benefits are provided:
the
– obligatory – in the form of training leave and paid
company’s premises. Following completion of
release for the whole or a part of the working day,
training employees fill in an evaluation sheet,
for the time required to arrive on time to the site of
providing their feedback on the professional
the obligatory classes and for their duration, and
preparation of the training, practical applicability of
the knowledge provided, organisation and training
conditions, the trainers’ communication skills and
the general fulfilment of participant expectations.
96
– additional benefits – such as reimbursement of
education costs and, especially in case of postgraduate
studies
–
reimbursement
of
accommodation and travel costs – in case the
school is located at a distance over 100 km away
from the employer’s seat.
Best practice – TAURON Dystrybucja – Occupational re-training
In 2014 an employee cross-training project was
representatives was conducted so that they can
developed for employees whose job description
provide support to employees and supervisors in
changed due to organisational changes introduced
planning development tasks in the cross-training
under the Single Distribution project. In accordance
process.
with this project, employees affected by change
obtain a cross-training plan agreed individually
during a meeting with his/her supervisor and an HR
department
December
representative.Consequently,
2014
a
workshop
for
in
HR
The project’s expected final outcome should be for
employees to gain new qualifications and skills to
be effective at a new position. The occupational
cross-training project will last until mid-2015.
Best practice – TAURON Obsługa Klienta – E-learning for new employees “Welcom on board!”
The training was prepared specially for new

to within its operations?
employees and those who joined TAURON Obsługa
Klienta from other companies in TAURON Group (in

what is the structure of the organisation?

what normative acts apply to TAURON
the migration and recruitment process), although
employees with a longer period of service may also
Group?
gain many practical guidance in this training.
This training facilitates orientation. The „Tauronek”


what does TAURON Group do?

what are TAURON’s guiding corporate
values?
97

how is it possible to develop within the
organisation?
what is the organisation’s vision and
mission?
what kind of benefits are available to each
employee?
small bull is a guide to acquire information:

who does the organisation render services

how to
operate
the
systems and
applications binding in the company?
In 2014, 588 persons were trained this way. Each
participant taking the training evaluated its
usefulness. On a six point scale, the average score
upgraded as needed (changes implemented in the
was 5.18 in 2014. The training is available to all
company).
employees, without limitation, and its content is
Best practice – TAURON Sprzedaż – Monday “Electrifying thought for new week”
This practice is based on sending an „Electrifying
When implementing this best practice, 24
thought for the new week” to employees every
newsletters were sent to employees. Following
Monday, i.e. a quotation from a recognised world
completion, all thoughts were collected in a single
business and science authority with a commentary,
presentation and placed on Tauronet in the Training
developing the thought, construed to inspire
and development section, so that each user can
employees to implement desirable behaviours,
come back to them and new employees may
attitudes, creativeness in their approach to daily
review them.
duties, etc. Accordingly, employees had a possibility
to track best practices in certain skills.
6.2.3. Management training
Developing managers is extremely important in each company since reasonable management makes it possible
to maximise employee performance.
Particularly satisfying results are achieved if the working atmosphere in the team is based on mutual assistance
and trust. This means that managers are not only sent to training courses to upgrade their hard skills but also
soft skills. What is important, training activities focus on upgrading skills of employees already holding
managerial positions and those demonstrating abilities to take such positions in the future. Each company
implements its management development programme individually, depending on demand and conditions.
Best practice – TAURON Polska Energia – Talent Management Programme
The Talent Management Programme is an
seasoned
exclusive programme for high potential and high
management potential. In January 2014 the third
flying employees. Participants are divided into
programme was launched to last over two years.
groups with two being dedicated to managers:
Improving management skills entails development
98
managers
and
persons
with
activities in the form of post-graduate studies,
In 2014, the „Company with Energy” project, co-
courses, coaching and individual training.
financed by EU funds ended. In this project,
managers had a possibility to upgrade their jobrelated skills.
Best practice – TAURON Sprzedaż – “TAURON ACADEMY – Key Account Management”
The project’s aim was to support the organisation
Creating a system facilitating the enforcement of
in implementation of its strategic tasks through
sales targets after project completion.
more effective use of the Sales Department
potential. The project has mainly focused on the
development of „soft” skills. Participants included
employees of the Business Client Departments of
TAURON Sprzedaż and the Business Client Sales
Area of TAURON Sprzedaż GZE. The project ran
from October 2012 to June 2014.
The
„TAURON
ACADEMY
–
Key
Account
Management” project aimed to do the following:
In 2014 training continued, followed by measuring
results, changes in employee attitudes and skills.
The project culminated with a detailed report.
Results measurement took the form of one day of
coaching on job meetings for participants to define
the current level of specific competences and
compare them to each participant’s targets.
Consequently, individual reports for each employee
Enhancing sales conversion and efficiency in
were prepared, containing a description of the
connection with switching from sales targets
changes
expressed as the volume of energy consumption to
development activities. The final effect also
sales targets expressed as a margin.
included a collective report depicting the overall
Improving the skills of Business Client Department
employees.
observed
and
proposed
follow-up
project’s process and outcomes. The report and its
results were discussed at a meeting with the
management boards of TAURON Sprzedaż and
TAURON Sprzedaż GZE.
Best practice – TAURON Ciepło – “Leader’s Academy”
In 2014 the „Leader’s Academy” training project,
framework of the „Leader’s Academy”, all persons
addressed to managers and surveillance staff of
employed in the company, formally or informally
TAURON Ciepło was carried out. Within the
managing employees, were enrolled in the training.
99
The objective was to prepare supervisors to run
feedback and performing evaluation interviews
reliably
were developed. 320 people participated in training.
and
impartially
the
first
Annual
Performance Summary; skills of constructive
Best practice – TAURON Wytwarzanie – training for managers
In
2014
managers
participated
in
various
conferences, seminars, workshops and external
training courses. The thematic scope comprised not
only issues associated with the company’s core
business, i.e. energy issues and legal regulations,
but also topics associated with accounting and
management.
In addition, top level managers had an opportunity
to polish their foreign language acumen in classes
run by language teachers.
Best practice – TAURON Obsługa Klienta – “Manager’s Zone”
„Manager’s Zone” is a space in the TAURON Group’s
In addition, in the „Manager’s Zone” links are in
corporate intranet called Tauronet, dedicated to
place to the following topics:
managers. Each manager has access to the most

manager’s library,

most important tools (Manager’s Portal –
important information:

formal and legal aspects of a manager’s
easy access to applications used on a daily
job,

own
basis).
and
employee
professional
development.
The role of the Zone is to facilitate access to
information on labour law, finance and tasks in
management positions.
Best practice – TAURON Ekoenergia – management education
In 2014, the company’s managers participated
The topical scope comprised issues related to
mainly in open enrolment training, conferences,
water, wind energy and biomass, the RES Act,
seminars and forums.
financial and economic training and management
training.
100
Best practice – TAURON Dystrybucja – “We are building a team of leaders”
The „We are building a team of leaders” project

implementation of work improvement
measures.
consists of two programmes. The development
programme, implemented in 2014, targeting top
level managers, comprising about 70 leaders. Its
objective is to strengthen managerial skills in terms
of the new business model and the new model of
leadership competence:

strengthening leader roles,

strengthening
(strategic
management,

leader
thinking,
human
The second programme is, on the other hand,
addressed to top level managers and comprises 30
leaders. Its objective is to provide knowledge of
innovative
and
progressive
organisation
management methods (building a pro-effective
competence
culture, new trends in strategic management),
performance
strengthening managers in modern organisation
resources
building. The
development programmes
for
management, decisiveness, change and
managers focus on building leadership competence
innovation management, customer focus),
across the whole organisation and responding to
improvement of managerial effectiveness,
the challenges managers face.
6.3. Communication and knowledge sharing and satisfaction
6.3.1. Communication and knowledge sharing
Management of information exchange, sharing knowledge and experience as well as engagement and
encouraging employees to provide feedback is a huge challenge for such a big group like TAURON.
Due to the diversified nature of work and dispersion of employees across an extensive area (the distribution grid
of TAURON covers almost a fifth of Poland’s landmass), it is necessary to employ various forms of
communication.
Tauronet is the most powerful communication tool in the TAURON Group, i.e. the Group’s shared intranet. It
currently caters to almost 16.5 thousand users in 270 geographical locations. The structure and functionalities
of Tauronet resulted in its inclusion in the prestigious Nielsen Norman Group list as being one of the top ten
intranet systems of the world in 2015. Tauronet gives each user access to the Group’s current events. Each user
also has his/her own individual zone on Tauronet to manage documents and information uploaded and share
them with other co-workers, thereby creating new opportunities for team work. In addition – in dedicated
101
sections – employees may place public announcements, e.g.
carpooling (the „Hitchhiking” section) or sharing culinary ideas.
In case of employees without computer access, corporate
magazines serve as a source of knowledge. Since 2008, the
„Polish Energy Magazine” monthly has been published,
presenting the latest events in TAURON’s various entities and
news from the national and global energy sector. In 2014 the
average monthly circulation of the magazine was 12 thousand
copies.(Polish Energy Magazine).
In addition, TAURON Wydobycie, TAURON Wytwarzanie,
TAURON Ciepło, TAURON Dystrybucja, TAURON Ekoenergia,
TAURON Obsługa Klienta have their own internal magazines called „Nasze Forum” („Our Forum”) published on
a monthly basis. In „Nasze Forum” magazines, the latest information concerning life in a given company may be
found. Many articles are written by employees who do not work in communication and PR business units,
sharing their travel experience and passions with other co-workers.
Besides group tools, companies have developed their own communication channels as well as tools and
initiatives facilitating work and communication among co-workers.
Best practice – TAURON Dystrybucja – Communication of the “Single distribution” project
Under the „Single distribution” project, extensive
Within the framework of the Open Days,
internal communication is conducted so that
information is cascaded. After the meetings of the
company employees are well informed and
management board with employees of the
understand why and in what direction the company
branches, the managers of the branches meets
follows. In this scope, numerous activities were
employees of all regions;
undertaken:
– project communication is handled on an on-
– once a year, the „Open Days” are organised.
going basis through internal publications, such as
These are meetings of the management board with
articles in „Nasze Forum” or the Newsletter
employees in all branches of the company. Their
dedicated to employees. On Tauronet, the „Single
goal is to summarise activities carried out so far
distribution” tab has been established to publish all
under the project and present plans for the future.
project-related information;
102
– the Team for Change Implementation has been
established to conduct open dialogue concerning
established in the company, comprising the
change;
management board of TAURON Dystrybucja, the
„Single distribution” project manager, the director of
HR Policy and Communication Department and
leaders of trade union organisations. The Team was
– in each branch, the Team for Change
Implementation has been established to support
employees affected by change.
Best practice – TAURON Wytwarzanie – Organisation of export training for power plant employees
Organisation
of regular
for
Moreover, participants expand their knowledge on
employees of Branches – Power Plants and CZ,
the Energy Law, RES, environmental protection and
facilitates the exchange of experience, establish
implementation regulations to these acts. In 2014,
closer cooperation, extend expert knowledge on
over 50 employees of Maintenance Control and
maintenance of energy installations, learn new
Chemical Laboratories were trained. The following
technologies and maintenance practices used in
plans include the commencement of initiatives in
various
the scope of acquisition of energy efficiency
branches.
The
expert training
training
is
regular.
Representatives of Maintenance Control share
certificates of origin.
their experience to expand knowledge and skills on
maintenance control of generation units.
Best practice – TAURON Dystrybucja – Conference of the Managers
In November 2014, the second Management
with
Conference of TAURON Dystrybucja was held. It
highlighting these topics. The conference was also
was attended by almost 400 managers from the
an opportunity to summarise measures taken in
head office and branches as well as TAURON
the Single Distribution project, exchange experience
and plans for future.-
Pomiary. The Management Board of TAURON
Polska Energia also participated in the conference.
Management
Board
presentations
In the workshop part of the conference department
and branch directors discussed process areas
The leading topic concerned the values of the
identified in the Distribution Area. All participants in
Distribution
teams considered how to implement processes
Area:
openness,
cohesion,
professionalism, responsibility and customer focus
103
from the perspective of our values.
The conference is a standing item in the schedule of
managers meetings and in October 2015 the third
annual staff conference is planned.
Best practice – TAURON Dystrybucja – Communication Audit
In 2014 the second internal communication audit
The survey is anonymous and findings are
was performed. It consists of two parts: a survey
presented as collective reports. Issues audited
and in-depth interviews. All employees of TAURON
include
supervisors
TAURON Dystrybucja Pomiary take part in the
communication – employee cooperation, sources
survey in an on-line version and printed version for
of information acquisition, level of identification
employees without access to e-mail. In-depth
with the company; in addition, communication tools
interviews are conducted with 70 employees
used in the company are assessed. Survey findings
representing a cross-section of business units.
are communicated to all employees. After the
managerial
and
communication
employees,
between
operational
survey, action plans are devised with their effects
being verified in the next audit.
6.3.2. Satisfaction of employees and building engagement
In TAURON Group, employees are the most important; therefore, it is extremely important for them to feel well
and desire to develop in the organisation.
To this end, the feedback from the employee satisfaction survey is invaluable. In 2014 a satisfaction survey on
employment conditions and pay was conducted in three companies: TAURON Polska Energia, TAURON
Sprzedaż and TAURON Sprzedaż GZE.
TAURON Group has certainly still a lot to do in this area, in particular, to extend surveys to all companies,
however, this topic is gaining credence in the plans devised by the units responsible for HR management,
therefore, more work on this subject may be expected in the near future.
104
Best practice – TAURON Polska Energia – Employee satisfaction survey
Its main objective was to recognise employee
work, level of company ties, work organisation and
opinions (excluding management board members
relations with co-workers.
and advisers) concerning the functioning of the
company in relations with supervisors, level of pay
satisfaction, market image, level of autonomy at
The questionnaire covered 76 percent of company
employees. Survey results are analysed by the HR
department.
Best practice – TAURON Sprzedaż and TAURON Sprzedaż GZE – Employee opinion survey
The survey, circulated to all employees, was
style, staff selection, remuneration policy and
delivered electronically, in a manner ensuring
working conditions with several questions on each
anonymity to its participants. The obtained
topic.
response return rate reached 61 percent. The goal
of the questionnaire was to acquire employee
opinions on their job satisfaction and current
practices
in
management,
focusing
on
remuneration and career paths. The analysis
covered the atmosphere at work, management
The survey was performed under the project on
„Designing the optimum remuneration policy in the
Company – valuation of positions based on job
descriptions”. Regular repetition of the survey is
under consideration.
6.4. Safety of our employees
6.4.1. Safety of the TAURON Group employees
Over 25 thousand people are employed in the TAURON Group. This figure is comparable to the population of a
small city and, at the same time, signifies the employer’s great responsibility for employee health and safety.
Management of occupational health and safety
nature of duties performed. In each company,
(H&S) in TAURON is based on the applicable legal
inspections of working conditions and compliance
regulations. Avoiding accidents remains
with H&S regulations and rules at individual posts
the
overriding goal. Due to the variety of areas in
individual companies there are no group-wide
health and safety regulations. Moreover, H&S
regulations in a single company are aligned to the
105
are conducted.
Some Group companies, due to the nature of
operations conducted or the necessity arising from
higher exposure of employees, implemented their
own safety management systems, procedures or
by the specific nature of the activities of these
policies. The most extensive regulations concerning
companies (handling processes related to coal
health and safety were developed in TAURON
mining, generation of electricity and heat as well as
Wydobycie,
their distribution) and the multiple types and levels
TAURON
Dystrybucja,
TAURON
Wytwarzanie and TAURON Ciepło. This is dictated
of risk employees face in doing their duties.
H&S systems and procedures in TAURON Group
The Company has a programme whose implementation leads to reduction of employees’ exposure to
hazardous factors at a workplace. At least once a year the company receives a programme for approval,
containing proposals of technical and organisational measures aimed at counteracting the risks and
improvement of working conditions.
The occupational risk is assessed and documented on an on-going basis. The training courses are conducted in
compliance with the legal regulations applicable in this scope. Moreover, the following training courses are
provided:
– „department” training based on orders containing training topic and implementation deadline
– training for positions in the maintenance of a mining plant
– instructions for employees working at the railway siding ramps
TAURON Wydobycie
The Integrated Management System (ZSZ) in the scope of H&S operates in the company, which fulfils the
following goals:
– Prevention of fatal, group and severe accidents at work and maintaining the safety standards at the average
level of the last three years;
– Elimination of hazards associated with the working process;
– Enhancing occupational safety culture;
– Elimination of hazards associated with the working environment;
106
– Mitigating employee risk of exposure to factors noxious for health in case their elimination is not possible;
– Minimising the occupational risk during activities performed by employees at workstations;
– Reduction of high risk behaviours among employees;
– Enhancing occupational safety culture.
The effectiveness of ZSZ is evaluated periodically, inter alia, during the annual management review. The
evaluation covers the implementation of the planned tasks, in relation to the material and financial plan, as well
as the H&S status in the company. As a result, the specification is prepared and the analysis of the conducted
surveys on accidents at work, occupational diseases and near misses is performed. In addition, selected areas
of the system are assessed through internal audits aimed at improvement of the system through adjustment
and preventive measures. In 2014, 46 internal audits in total were conducted in the company, during which,
within the continuous improvement of ZSZ, 82 irregularities and 58 observations were recorded. For each
irregularity, a card of adjustment and preventive measures has been issued, within which the irregularity
indicated was described and a person responsible specified the relevant measures in order to eliminate it, thus
preventing the recurrence of the irregularity in the area examined.
TAURON Wytwarzanie
The „Policy on quality, environmental protection and occupational safety” has been applicable in the company
since 2013. Its goal in occupational safety is to ensure a high level of working conditions, including the prevention
of accidents at work and occupational diseases, eliminating or limiting occupational environment factors noxious
for health, identification and elimination of near misses.
Moreover, company management has also committed to do the following:
– continuous fulfilment of the requirements and obligations arising from the applicable legal regulations and
other requirements, in particular, those related to environmental protection and occupational safety as well as
the concluded contracts,
– raising awareness, feeling of responsibility and engagement of employees in the scope of quality,
environmental protection and H&S,
– ensuring the adequate resources and funds enabling the implementation of this policy,
– continuous improvement in the area of quality, environmental protection and occupational safety.
107
This policy is executed continuously through the internal normative acts implemented in the company, i.e.:
orders, procedures, official instructions, circular letters, regulations, etc.
The approach to management also comprises, e.g.:
– implementation of detailed goals,
– annual execution of the „H&S conditions improvement plan”,
– mitigating (preventing the possibility) the adverse effects through the identification and monitoring of near
misses,
– organising the „Competition on occupational safety knowledge” in the Company, participation of the Company
employees in the National Competition on H&S Knowledge Competition,
– full execution of official instructions aimed improvement of H&S conditions,
– conducting inspections and audits, both internal and external,
– preparing analyses, including analyses of accidents at work and reports concerning the H&S status, and
implementation of the conclusions,
– participation in the competition: Employer – Organiser of Safe Work – 1st place on a regional level in 2014 for
Elektrownia Jaworzno III Branch.
The adopted approach to the management of the area is effective, which can be confirmed by:
– monitoring and control of the status of the goals adopted,
– monitoring and control of the implementation status of the „H&S conditions improvement plan”,
– elimination of near misses, conducting the analyses of near misses,
– exchange of experience in order to undertake preventive measures in the areas for improvement,
– full execution of official instructions aimed improvement of H&S conditions,
– on-going identification of needs and adjustment of internal normative acts to the legal requirements,
– implementation of control and audit plans resulting in the written documentation containing records related
to defaults or areas for improvement. The issued recommendations or cards of adjustment measures are
checked in terms of their implementation and persons responsible for their implementation report their status,
108
– preparing quarterly reports and annual analyses of the H&S status, including conditions which are
implemented and included in the measures undertaken in order to improve the working conditions,
– analysing accidents, with special attention to source causes of accidents at work, introduction of adjustment
measures in the form of post-audit instructions.
TAURON Ekoenergia
The approach to managing H&S issues is mainly based on compiling two aspects, i.e. projects to apply technical
and organisational solutions in the process of electricity production, mitigating the occurrence of potential
hazards for employee health and life or enabling people to avoid risk to the highest extent possible, and, to a
lesser extent, creating and implementing explicitly safe and positive solutions.
The specific measure for assessing the effectiveness of the adopted H&S solution is the number and category
of registered adverse incidents at work (the number of which was insignificant in 2014 and in previous years)
which, as compared to the number of employees and the occupational environment are very demanding in
terms of H&S, generates a positive image and confirms the relevant effectiveness of this approach.
TAURON Ciepło
The approach to H&S management is aimed at avoiding and mitigating adverse effects and generating positive
effects. In 2014, in TAURON Ciepło preparations to develop health and safety management procedures took
place. Currently, work on implementation of health and safety management procedures are in progress, based
on the formal instruction issued by the CEO concerning the development of health and safety management
procedures in TAURON Ciepło. The objective of their implementation is to reach a high standard of working
conditions and health protection of TAURON Ciepło employees, through ensuring safe working conditions as
best practices, providing the required resources, creating and dispatching instructions and procedures in all areas
where risks occur.
TAURON Dystrybucja
The goals in H&S area management include:
Elimination of electrical accidents and continuous reduction in the number of other accidents at work (monitored
using the LTI indicator).
109
Avoiding and mitigating adverse effects by raising the quality of personal protective equipment – the
programme on implementation of clothing protecting against the discharge arc has been launched.
Generating positive behaviours supported by including best examples (to be praised) in control evaluation.
Assessment of effectiveness of the measures is performed based on monitoring LTI. (At the end of 2014 it was
3.89). As a target, the implementation of the 3-year plan assumes achieving 3.64.
Within the adjustment and H&S level improvement measures, in 2014 the workshop for order issuers (persons
organising work of electrical fitters on the power grid) was held in TAURON Dystrybucja. Accidents and near
misses are communicated and discussed in the organisation on an on-going basis, and the resulting preventive
measures are introduced.
TAURON Dystrybucja Pomiary
In the company, the H&S Commission operates, representing all employees. It includes representatives of the
employer and a physician providing preventive health care. The basic requirements concerning occupational
safety are reflected in the staff rules applicable in the company. At workstations an occupational risk
assessment was performed, covering all employees. Measures fostering the elimination of threats were
introduced. Technical and organisational solutions were also provided in the scope of collective and personal
protective equipment.
The assessment of effectiveness of the measures is monitored using LTI which was 4.8 at the end of 2014. The
company’s goal is to reduce the number of accidents at work to zero. In addition, accidents and near misses are
communicated and discussed in the organisation on an on-going basis, and the resulting preventive measures
are introduced.
At present, TAURON Dystrybucja Pomiary is testing a new method of performing inspections based on a control
list containing questions related to safe work organisation. The rules of inspection were prepared jointly with
TAURON Dystrybucja and TAURON Dystrybucja Serwis.
The procedures implemented and the training courses organised for employees generate measurable effects.
Year by year significant decline is recorded in the overall number of employee accidents and in their frequency
and severity. In 2013 in TAURON Group 229 accidents (including two fatal) occurred). A year later, this number
fell by 30%. In 2014 the total number of accidents affecting employees amounted to 167 (including one fatal
accident in TAURON Wydobycie). 37 accidents occurred in 2014 in the work done by subcontractors, including
one severe accident.
110
Employee accident incidence (frequency of accidents) by gender (Injury rate – IR)
TAURON
Kopalnia
Polska
Energia
Wapienia
Czatkowice
TAURON
TAURON
TAURON
TAURON
TAURON
TAURON
Obsługa
Klienta
TAURON Sprzedaż
Sprzedaż
ACCIDENTS
0
2
9
2
47
4
10
women
0
0
2
0
0
0
men
0
2
7
2
47
4
Ciepło
TAURON
TAURON
GZE
TAURON
Dystrybucja
Dystrybucja
Dystrybucja
Serwis
TOTAL
8
0
63
13
9
167
7
3
0
7
0
0
19
3
5
0
56
13
9
148
Pomiary
TOTAL
NUMBER
OF ALL
INCLUDING:
NUMBER
OF FATAL
ACCIDENTS
AT WORK
0
0
0
0
1
0
0
0
0
0
0
0
1
women
0
0
0
0
0
0
0
0
0
0
0
0
0
men
0
0
0
0
1
0
0
0
0
0
0
0
1
AT WORK
0
2
9
1
45
4
10
8
0
62
12
9
162
women
0
0
2
0
0
0
7
3
0
7
0
0
19
men
0
2
7
1
45
4
3
5
0
55
12
9
143
AT WORK
0
0
0
1
0
0
0
0
0
0
1
0
2
women
0
0
0
0
0
0
0
0
0
0
0
0
0
men
0
0
0
1
0
0
0
0
0
0
1
0
2
0
0
0
0
1
0
0
0
0
1
0
0
2
NUMBER
OF LIGHT
ACCIDENTS
NUMBER
OF SEVERE
ACCIDENTS
NUMBER
OF MASS
ACCIDENTS
111
women
0
0
0
0
0
0
0
0
0
0
0
0
0
men
0
0
0
0
1
0
0
0
0
1
0
0
2
0
6,69
4,35
1,16
3,62
32,13
0
7,29
10,44
6,4
ACCIDENT INCIDENCE RATE
Accident frequency = (number of
accidents at work x 1000 ) /
Average number of employees at
the end of the reported period
9,01
7,69
11,81
women
0
0
0,97
0
0
0
2,54
12,05
0
0,81
0
0
0,73
men
0
6,69
3,38
9,01
7,69
1,16
1,09
20,08
0
6,48
11,81
10,44
5,67
0
10,5
46,89
94,5
75
37,5
26,6
20,13
0
38,97
38,31
48,33
48,48
women
0
0
9,5
0
0
0
28,29
21,33
0
30
0
0
25,84
men
0
10,5
57,57
94,5
75
37,5
22,67
19,4
0
40,09
38,31
48,33
51,4
ACCIDENT SEVERITY
Accident severity = Total number of
days of inability to work of
employees injured in accidents at
work (lost days rate) / Number of
persons injured in accidents at work
( excluding persons injured in fatal
accidents)
In relation to the previous year, the number of occupational diseased diagnosed among employees of TAURON Group has also decreased. In 2014 the indicator of
occupational disease incidence (calculated as the number of cases of occupational diseases x 1000 in relation to the average number of employees) at the end of the reported
period amounted to 0.04.
112
6.4.2. Raising awareness on safety
In accordance with the old medical adage "It is better to prevent than cure", TAURON, as an employer, pays a lot
of attention to expanding employee knowledge on H&S to avoid dangerous incidents.
In TAURON Group, employee training on H&S is provided, in accordance with the requirements of Polish Law.
Training programmes are aligned to the job done and include general instructions on H&S, on-the-job- training,
periodical training in H&S for administrative and office employees, periodical training in H&S for managers.
Training is also provided to apprentices and trainees who work for short periods.
External employees, contractors and subcontractors performing work commissioned by Group companies are
not offered additional H&S training. However, when employees of external companies are hired, they are
required to submit valid medical tests, as well as appropriate permits and licenses to do their jobs. Inception
training is delivered according to the approved General H&S instruction programme for employees of external
companies and on-the-job training is provided. The fact of having taken general instruction training is confirmed
by the trainee’s signature in the Logbook of external company employee training. The fact of having taken onthe-job training is confirmed by the trainee’s signature in the Logbook of H&S training in the department where
the employee is to perform his/her work. The coordinator for cooperation with external company employees is
appointed to control compliance with H&S regulations.
Best practice – TAURON Dystrybucja – H&S knowlage competition
In 2014 the H&S competition for TAURON
organisation with power devices, first aid and fire
Dystrybucja President’s Cup was organised. The
protection.
initiative was addressed to employees dealing with
maintenance
of
electricity
equipment
in
surveillance and exploitation. In this competition,
knowledge of H&S regulations was checked, as well
256 employees from TAURON Dystrybucja,
TAURON
Dystrybucja
Serwis
and
TAURON
Dystrybucja Pomiary entered the competition.
as the knowledge of instructions on safe work
Best practice – TAURON Wydobycie – H&S training for the personnel
In 2014, 53 inception training courses were
recruited employees as well as students to take the
performed in the company, during which all
practice/ apprenticeship were trained. In total, 200
113
training courses were organised, during which all
In the Janina mine exams were introduced, with the
TAURON Wydobycie employees were trained. The
application of interactive techniques for solving the
training courses are organised based on the
final tests. Practical exercises were also introduced
permanent cooperation with the Company of
during first aid classes in accidents or disorders. As
Mining
Górniczych)
a result, in 2014 all company employees were
operating within TAURON Group. The trainers are
trained. Safety metrics improved versus last year.
the most experienced engineers and employees –
The overall number of accidents at work decreased.
instructors of practical vocational training. Training
The accident incidence rate (per 1,000 employees)
videos with accident simulations in TAURON
fell by 26.2%. Moreover, each employee is able to
Wydobycie and other coal mines are used. The
provide first aid effectively in case of an accident or
questionnaire
in case of disorders.
Services
(Spółka
surveys
Usług
evaluating
trainers’
performance are conducted on an on-going basis.
Best practice – TAURON Wydobycie – mining rescue team of TAURON Wydobycie – champion in mining rescue
During the competition with twenty one teams
providing first aid and control of the W-70 working
from all over the world held in the form of a world
apparatus.
championship in Poland in September 2014 – the
rescuers participating on behalf of TAURON
Wydobycie were invincible. The Black Gold patrol
consisting of rescuers from the „Janina” and
„Sobieski” mines took the gold meld in two
disciplines: mechanics
of the
P-30
rescue
apparatus and mechanics of the BG-4 rescue
The patrols competed with each other in disciplines
organised in accordance with the international
formula, i.e. mainly based on regulations applicable
in the host country. Rescuers from TAURON
Wydobycie have been world class leaders for years,
regularly winning medals individually and as a team.
apparatus. They also won the silver twice for
6.5. TAURON for the health and families of employees
6.5.1. Promotion of health and physical activity
According to the data of EUROSTAT, an average Pole spends about 42.5 h weekly at work. For this reason,
promoting a healthy lifestyle and physical activity among employees is extremely important.
114
The protection of employee health, early detection of diseases, limiting absenteeism (sick leaves), not only shape
the attitude based on care for own health among employees but also lead to achieving many measurable
benefits for the employer, including, inter alia, better functioning of employees in professional and daily life,
increased engagement of employees in company development and, as a consequence, more effective
implementation of economic tasks of the company.
In the TAURON Group, besides providing additional private medical care, individual companies encourage
employees to perform regular prophylactic and control tests. On the other hand, various types of sport-friendly
initiatives initiated by Group companies, not only promote better employee health and well-being but also help
to build positive relations and foster integration among employees.
Employees are encouraged to use various forms of active leisure. TAURON organises various activities and
encourages employees to join external tournaments and campaigns. In 2014 TAURON was, inter alia, the main
sponsor of Tour de Pologne race for Amateurs, within which the classification for power engineers was also
distinguished. Under cooperation with Andrzej Bachleda-Curuś, the company organised a series of contests with
the Polish Championships of Power Engineers in alpine skiing (TAURON Bachleda Ski).
The spectrum of disciplines in which representatives of TAURON participate is broad – from fishing, through
skiing, cycling, tennis, bowling, to team sports – basketball, football and volleyball. All employees eager to spend
time actively may find something to their liking.
Best practice – TAURON Group – Representing the Group during sport events of national range
In 2014 TAURON Group was represented during
various companies of TAURON Group competed
various
under one banner.
competitions
and
tournaments
–
individually and as a group – appointing teams
consisting of employees of individual companies to
the contests. From this point of view, an
exceptional event was the second Capital Market
Games during which 22 contestants representing
115
The contest covered 12 disciplines including
volleyball, basketball, athletics and cycling. As a
consequence, by joining forces, TAURON took
second place in the general classification of the
championships.
Best practice – TAURON Wydobycie – Health prophylaxis among employees of TAURON Wydobycie
In 2014 the implementation of health prevention
health. Each employee of the company may
programmes was launched, comprising: motion
register to individual prophylactic programmes
organs,
directly at health care centres or outpatient clinics.
eye
examinations,
cardiologic
examinations, a „Healthy woman” examination
package, a „Healthy man” examination package,
diagnostic imaging, a package of examinations to
detect cataract and disease of the retina. The
implementation of the programmes is aimed at
protection of TAURON Wydobycie employees’
Employees were informed of the scope of the
prophylactic programmes and the procedure on
registration via e-mails circulated to employees, in
announcements placed on information boards and
on Tauronet.
Best practice – TAURON Obsługa Klienta – “Action – Health”
In 2014 numerous activities within the framework
Health-friendly
of the „Action – Health” programme were
included: back pain – a civilisation disease of the
conducted, aimed at encouraging employees to get
21st century and informed nutrition.
acquainted with the healthy lifestyle topics:
lectures
–
topics
discussed
The initiatives were received with great employee
The photo competition – „Healthy start” aimed at
interest (over 50 submitted competition proposals
promoting active leisure.
in the competition „Action health – Healthy start”
„In the land of sounds” – a newsletter encouraging
employees to get acquainted with relaxation
methods.
„Yellow week” – an educational campaign
promoting prophylactic vaccinations against type B
WZW.
and over 80 applications in the competition „Action
health – direction: health”). The feedback after
completion in the questionnaire survey showed
that over 80 percent of the employees recognised
the information to be reliable, understandable and
valid, and 71 percent recognised it as useful in their
work.
Best practice – TAURON Ekoenergia – Energetic Association
The objective of the association established in
education, ecology and renewable energy sources,
2013 is the promotion of tourism, physical
in particular:
116
the development and popularisation of tourism,
particular,
sightseeing and physical education and recreation,
supporting the economic development, including
promotion of ecologically-friendly activity in the
scope of natural heritage protection,
preservation
and
monuments
cultural
improvement
of
heritage,
technology,
cross-border
cooperation,
the development of entrepreneurship.
Since its establishment the Association has
of
natural
environment status,
maintaining
the
including
the
development
promotion and using renewable energy sources
and energy conservation,
organised 15 one and two-day excursions,
including, inter alia, to Turów Power Plant, Kłodzko
Valley and to several mountain chains. Moreover,
several lectures on renewable energy and ecology
were provided at local schools in Jelenia Góra. The
Association has 32 active members. On an ad hoc
basis, sightseeing excursions and trips associated
education and upbringing of adults, children and
with power industry are organised (hydroelectric
teenagers,
power plants, conventional power plants, coal
mines, etc.). The members of the Association are
fostering the development of local communities,
also in the process of reaching the Sudety Crown
integration and development of contacts and
and plan to organise a course for the yacht sailor in
cooperation
cooperation with the local sailing club.
among
societies,
including,
in
6.5.2. TAURON for the family
Each person’s power is rooted in his or her family. That is why TAURON Group believes that employee relatives
are as important as our employees.
Therefore, the Group companies organise events in which families participate. These events vary – recreational,
tourist, cultural and sports. The attractions taking place during these events are universal enough to satisfy older
and younger family members. The ultimate goal is to make employees feel comfortable in their free time. This
approach fosters integration and the presence of families additionally improves the atmosphere at events,
consolidating family ties.
Best practice – TAURON Polska Energia – Two hours for the family
In 2014 the company joined the national campaign
on 15 May employees of TAURON Polska Energia
– „Two hours for the family”. Under this initiative,
shortened their work day by two hours to spend
117
with the family to strengthen family ties. The
memories, relatives, neighbours, friends with
leading topic was the slogan „Every generation has
different generations. Employee response was very
its dreams”.
friendly. That is why in 2015 TAURON took part
Under this campaign, the organisers encouraged
once again and key Group companies joined.
employees to talk about dreams, childhood
Best practice – Family picnic of TAURON Ekoenergia and TAURON Dystrybucja
The aim of the picnic that took place on 30 August
On the other hand, adults checked their potential in
in Miłkowo, was to integrate employee families of
a quad race, in paintball and arm wrestling. As usual,
TAURON Ekoenergia and TAURON Dystrybucja. A
the competition during the football contest
common Saturday afternoon was full of attractions
generated the greatest emotions. The party lasted
for the small and the big ones. The youngest took
until late in the evening.
part in games and musical, dancing and arts
activities.
Best practice – Kopalnia Wapienia Czatkowice – Family picnic for Employees
In September 2014 the first Family Picnic for
Soundwalker’s concert including a light and firework
Employees of Kopalnia Wapienia Czatkowice was
show.
held, in which approximately 900 persons
participated – employees with their families. The
event entailed a host of attractions for older and
younger persons alike, including, animation for
children, tournament of giant table football and
artificial cow milking. The main attraction was the
118
Especially for this occasion, a video on coal mine
employees was screened, a big surprise for all. The
aim of this exceptional meeting was to build
employee ties and to warm the company’s image
among employees and their families. This picnic will
take place again.
8.
Environmental impact
8.1. Environmental impact management
8.1.1. Our impact on the environment
We are aware of the fact that our activity affects the natural environment. Due to this fact, companies belonging
to the Group take many actions - both those required in accordance with the national and EU regulations as well
as those going beyond the legal regulations - aimed at minimising of the environmental impact.
Environmental aspects are particularly important for our power plants, combined heat and power plants and
coal mines which, due to the characteristics of their activity, interfere with the natural landscape more than
other Group companies.
The key environmental issues for the Generation, Heat, Distribution and Mining Areas include:
ambient emissions (both carbon dioxide, other greenhouse gases and other pollutants),

water and wastewater management,

energy efficiency of processes,

waste management.
Due to the level of significance of environmental aspects within the Group, one of three directions supporting
the Sustainability Strategy of the TAURON Group is „Environmental protection throughout the value chain”
(Sustainability strategy). In the scope of this direction, goals were defined, comprising, inter alia, reducing the air
pollution level, increasing the share of renewable sources in energy production and increasing waste
management from the Mining and Generation Area.
The strong focus on mitigation of environmental impact and increasing energy efficiency of processes in the
areas of coal mining, heat and electricity generation and energy distribution does not exclude the
environmentally friendly activities to be undertaken by other Group companies. TAURON Obsługa Klienta and
TAURON Sprzedaż also conduct activities oriented towards reducing the environmental impact by promotion of
ecological attitudes among clients.
8.1.2. Systemic management
The TAURON Group’s power plants meet the most stringent environmental requirements.
119
In 2003 Kopalnia Wapienia Czatkowice also successfully completed implementation and certification of the
Quality Management System according to the ISO 9001 standard and the Environmental Management System
according to the ISO 14001 standard in mining and processing limestone. The systems implemented result from
the modern management and engagement of all employees and illustrate full professionalism. The audits
conducted regularly (every three years), in case of positive assessment, renew certification.
Moreover, Łagisza, Łaziska, Siersza and Jaworzno III power plants, belonging to TAURON Wytwarzanie, hold
EMAS certification. The EMAS ( Eco-Management and Audit Scheme) is the system of environmental
management, in which enterprises may w participate on a voluntary basis. Its main assumption is to distinguish
such organisations which go beyond the scope of the minimum compliance with the regulations and
continuously improve effects of their environmental activity.
Each employee (business unit) in TAURON Wytwarzanie, depending on the scope of its activities, takes part in
the processes. The daily business obligations are fulfilled taking into account the conscious environmental
impact and costs, through the application of Best practices, techniques and technologies as well as systemic
documents allowing for conducting the activities in the manner mitigating the environmental impact.
EMAS contributes to acquiring of the following benefits in certified power plants:

optimisation of natural resources consumption (fuel, water, energy, other raw materials and materials),

reduction of quantities of generated waste,

reduction of fees associated with the use of the environment,

better prevention, faster detection and response to the occurrence of any irregularities and failures
which may have adverse impact on the environment,

improvement of company organisation and management.
The implementation of environmental protection tasks takes place also in coal mines of TAURON Group.
Investments required to obtain the ecological product and preserve the environmental protection conditions
during the technological process are as important as investments associated with the increased coal output.
Accordingly, the programme outlining the main directions of environmentally-friendly activities was adopted.
Taking into account elimination of factors posing adverse impacts on the environment „at a source”, i.e. in the
phase of their occurrence and production, the following measures are undertaken:

in-depth analysis of parameters of deposits designated for exploitation (elimination of coal deposits
with high sulphur and ash content),
120

designing excavations with the smallest possible share of stone in the cross-section,

the appropriate adjustment of enclosure for gallery and exploitation works in terms of the lowest
possible growth of waste rock and elimination of the ceiling waste,

the relevant technique of preparation,

minimising waste content in the excavation waste.
Waste management and reclamation of post-excavation areas play an important role in environmental impact
management in TAURON Wydobycie.
8.1.3. Initiatives mitigating the environmental impact
Best practice – Kopalnia Wapienia “Czatkowice” – Reducing the environmental impact for the implementation
of the investment consisting in expansion of deposit exploitation
In 2014 the company completed the first stage of
deposit exploitation in the direction of the
afforestation of a protective belt to cover ultimately
Paczółtowice village to species and settlements
approximately 33 ha. About 67 thousand trees
under protection”.
were planted: larch, pine, spruce, lime and beech
trees on 14 ha. The creation of this protective belt,
about 200 m wide spanning approximately 33 ha is
for prevention and mitigation. It will reduce the
threat to an insignificant level insignificant under
the environmental impact goals of Nature 2000 for
This belt is being created on the northern and
eastern side of the mining area. In September and
October 2014 protected plant species were
relocated to replacement positions from areas
designated to mine the newly documented deposit.
the project entitled „Expansion of carbon limestone
Best practice – TAURON Dystrybucja – “our stork” action
More and more often storks build their nests on
year by year, may weigh up to several hundred
eclectic poles. Unfortunately, the power grid often
kilograms and may cause serious power line
poses threat to their life. In particular, uninsulated
failures. It is estimated that on electric poles
electrical wires may be hazardous to birds and their
administered by TAURON Dystrybucja about 1.5
young. At the same time, the storks’ home, growing
thousand stork nests are located.
121
Each year company employees clean and move
Power engineers cooperate with ornithologists on
nests to special enclosures above overhead
a daily basis and consult with them to help storks
electricity transmission cables. This enables young
the best they can. In 2014 five exhibitions entitled
storks to grow in a safe nest and enables TAURON
„In a stork’s nest” were organised, presenting the
Dystrybucja to maintain power grids in good
company’s commitment to protecting the white
technical condition. In addition, training courses for
stork in Chorzów, Lubliniec, Cieszyn, Sosnowiec and
employees are organised, so that they know how
Racibórz.
to care best for the birds, how to prepare the nest
professionally and place it on the platform safely.
Injured animals that fall from their nests are
transported by power engineers to specialised
centres. During last year’s winter many employees
also fed storks.
A video was also produced for employees of
TAURON Dystrybucja, presenting how to care for a
stork’s nest; a campaign was also conducted in
regional newspapers showing the company’s
activities to protect the white stork.
During the last winter the company cleaned,
modernised, or moved as many as 164 stork nests
to specially prepared steel platforms.
Best practice – TAURON Ekoenergia – Assessment of wind farm environmental impact
TAURON Ekoenergia regularly performs activities
The preliminary results of the studies indicate that
assessing the impact of commissioned wind farms
the impact of Lipniki wind farm on species under
on the natural environment. In 2014, the post-
protection in the nearest forests of Nature 2000
execution natural monitoring was commissioned in
and on the stability of other species of birds and
2012 in two wind farms – Lipniki and Wicko.
bats populations in Poland and in the European
Activities aimed at commissioning the post-
Union, is insignificant. The observations will
execution
continue until the end of 2015.
ornithological
and
chiropterological
monitoring at the Marszewo wind farm were also
conducted.
122
Best practice – Kopalnia Wapienia “Czatkowice” – Thermal modernisation of building roofs
The task was based on modernisation of roofs of
Building BA2: consumption of primary energy
administrative buildings belonging to the coal
(average) down by 21.58 kWh/m2*year than the
mines. Its scope comprised thermal insulation of
consumption for the underlying status, expected
building roofs using the method of polyurethane
savings in primary energy consumption over the
foam spraying, replacement of damaged elements
year after modernisation: 36603.35 kWh; foreseen
of flashing, including the replacement of gutters,
difference in final energy for the needs of heating
repair of lightning protection installation. The
and hot water: 28153.17 kWh
modernisation resulted in reducing heat losses and
decreasing heat demand.
The scale of engagement of TAURON Group in environmental protection is confirmed by the level of funds
allocated for this goal in 2014. The Group companies spent the total amount of over PLN 743 million for proecological measures.
123
Total capital expenditure allocated for environmental protection according to the type
[PLN]
Kopalnia
Type of expenses
Wapienia
TAURON
TAURON
Czatkowice
Wytwarzanie
Wydobycie
TAURON Ciepło
TAURON
TAURON
Ekoenergia
Dystrybucja
GRAND TOTAL
Costs of waste
utilisation, flue gas
cleaning, cleaning and
removal of generated
pollutants*
302 466
278 761 800
22 887 902
4 448 893
170 536
2 752 254
309 323 852
86 178
34 773 429
8 668 716
10 736 959
150 001
266 299
54 681 583
700 985
257 280 978
0
11 960 474
107 349 000
2 157 900
379 449 337
Costs of
environmental
management,
including
environmental fees**
Capital expenditure
for environmental
protection***
TOTAL EXPENDITURE
FOR
ENVORONMENTAL
PROTECTION
1 089 630
570 816 207
31 556 618
27 146 326
107 669 537
5 176 454
743 454 772
COMMENTS:
* The item comprises: waste treatment and utilisation, costs of wastewater cleaning and collection.
** The item comprises: discharge of wastewater to water or ground, intake of surface or underground water, discharge
of gases or particulate matter into the air, expenditure for the purchase and use of emission allowances, studies and
measurements: emission of substances into the air, noise emission, water and wastewater quality, level of water table
in wells; expenditure reducing air emission (filters, substances), environmental management systems (implementation,
training, audits).
*** The item comprises: insurance for liabilities in environmental protection, expenditures on installation and purchase
of clean technologies (e.g. additional costs exceeding costs of standard technology), capital expenditure on large,
significant investments aimed at mitigating the environmental impact.
8.2. Responsible use of raw materials
8.2.1. Raw materials in TAURON Group’s chain
The generation structure of the TAURON Group is not divergent in relation to the national energy mix. It means
that in TAURON portfolio fossil fuel (non-renewable), more precisely - hard coal, dominates. This raw material
is combusted in power plants of TAURON Wytwarzanie and in combined heat and power plants of TAURON
Ciepło. In 2014 six coal-fired power plants produced 4.5 GW of electric capacity and 1.3 GW of heat capacity,
whereas four combined coal-fired heat and power plants generated 1.3 GW of heat capacity and 0.3 GW of
electric capacity.
124
This raw material is also mined in coal mines belonging to TAURON Wydobycie, with the bulk being directed to
the Group’s generation units. In 2014 ZG Janina and ZG Sobieski produced 5.4 million tonnes of coal, of which
only 28 percent was sent to external customers. The remaining 72 percent was consumed inside the Group.
In the recent years TAURON has been also increasing its production of energy from renewable sources, i.e.
wind, water and biomass. In accordance with the Corporate Strategy of TAURON Group for 2014-2017 with
an outlook until 2023, updated in June 2014, in 2023 the installed capacity in new RES sources (including
biomass) should reach the level of approximately 800 MW.
TAURON Group holds in total 20 biomass co-burning units (19 in TAURON Wytwarzanie, one in TAURON Ciepło)
and three dedicated units, i.e. only biomass-fired (two in TAURON Wytwarzanie and one in TAURON Ciepło).
Installed electric capacity of individual biomass co-burning units is contained in the range of 60-225 MW,
whereas for dedicated units burning biomass only – it ranges from 30-50 MW. Biomass boilers burn the „forest”
biomass (chips, pellets, sawdust) and „agro” biomass (biomass from energy crops, pellets).
In order to reduce the consumption of non-renewable resources, TAURON Group implements solutions allowing
for obtaining higher energy savings. Owing to the construction of units in new technologies demonstrating
better parameters in the scope of energy efficiency, lower quantity of fuel is necessary to generate the same
quantity of energy. Moreover, fuel with poorer calorific value (coal mud) is included in mixtures with coal of better
parameters, accordingly, they it is not treated as waste, but as a fuel.
For the production of energy TAURON Group also uses the power of wind and water. „Green” energy is
generated in 35 hydroelectric power plants and in 4 wind farms.
125
Raw materials / materials used, according to weight and volume
TAURON Wydobycie
Kopalnia Wapienia
TAURON
Czatkowice
Wytwarzanie
TAURON Ciepło
GRAND TOTAL
NON-RENEWABLE RAW MATERIALS
Net coal [tonnes]
5 188 814
1067
6 523 407
992 766
12 706 054
0
0
0
105 168
105 168
0
1 818 300
2 359 340
1 890 600
6 068 240
0
0
28 195
4 004
32 199
Blast furnace gas [m ]
0
0
0
3 041 685 000
3 041 685 000
Convector gas [m ]
0
0
0
83 041 000
83 041 000
Coking gas [m ]
0
0
366 539 440
64 693 000
431 232 440
Diesel fuel [m ]
1 192
1 072
0
0
2 264
Lime [tonnes]
0
1 962 506
0
0
1 962 506
1 819 372
368 898 780
3 191 309 600
3 562 028 944
1 963 573
6 551 602
1 938 770
14 700 759
Mud [m ]
3
Natural gas [m ]
3
Heat oil [tonnes]
3
3
3
3
TOTAL CONSUMPTION OF
NON-RENEWABLE RAW
MATERIALS
[m3]
1 192
5 188
[tonnes]
814
RENEWABLE RAW MATERIALS
Biomass [tonnes]
Agro [tonnes]
0
0
286 749
96 121
382 869
Forest [tonnes]
0
0
385 554
252 379
637 933
0
672 303
348 499
1 020 802
TOTAL CONSUMPTION OF
RENEWABLE RAW
MATERIALS
[tony]
0
Best practice – TAURON Wydobycie – Strategic coal supplier
Within the increase of the status of available
production capacity of TAURON Wydobycie – will
resource base in current mining areas of the
make it possible to exploit coal resources which,
company’s coal mines, two strategic investment
due to the depth of the deposits, are currently
projects are in progress: the construction of the
inaccessible.
Grzegorz shaft at ZG Sobieski and the construction
of the 800 m level at ZG Janina. Both projects –
besides improvement of occupational safety
aspects,
simplification
of
the
underground
infrastructure of coal mines, enhancing the
effectiveness of the production process, extending
the coal mine operation period and increasing the
126
With the acquisition of unmanaged areas adjacent
to coal mines, activities are conducted to license
mining activity in „Brzezinka 1″ and „Dąb”
(licensing). The acquisition of new areas will extend
the life of coal mines by 50 years.
8.2.2. Water and wastewater management
Water is an extremely important medium in the process of coal extraction and production of electricity. The
TAURON Group’s generation units and coal mines aim at consuming the minimum quantities required to run
production processes and ensure the relevant qualitative parameters for those water resources that are
discharged into the environment from coal mines and power plants.
In the scope of rational management of water resources both mining plants of TAURON Wydobycie have water
law permits – the decision of the Marshal of the Region concerning intake and discharge of underground water
to surface water in which the levels of permissible pollutants of effluents are defined. The basic parameters
defined in the permit include permissible quantity of chloride and sulphate ions and suspension. Mining plants
take every effort to comply with the norms required under the provisions of the decision on the norm,
consequently mitigating the environmental impact.
The main sources of water intake for Group companies include rivers, underground water and municipal water.
Total water intake according to the source
Kopalnia
Wydobycie
Czatkowice
Wytwarzanie
TAURON
TAURON
Ciepło
Ekoenergia
rivers
0
47 922
155 396 378
741 846
0
lakes
0
0
0
0
0
0
wetlands
0
0
0
0
43
43
2 364 857
66
12 432 910
0
1 103
14 798 936
0
0
154 571
0
0
154 571
water from municipal network
305 875
9 440
3 833 129
1 024 714
2 228
5 175 385
Other (described in comments)
538 375
0
3 922 254
1 410 858
0
5 871 487
3 209 107
57 428
175 739 242
3 177 418
3 373
[m3/year]
TAURON
Wapienia
TAURON
GRAND
TOTAL
Surface waters (rivers, lakes),
including water from wetland
156 186
146
Other:
underground water
rainwater collected directly and
stored
Total volume of water intake
from all sources considered
182 186
568
In TAURON Group, TAURON Wydobycie, TAURON Wytwarzanie, TAURON Ciepło and KW Czatkowice consume
the highest quantities of water. All companies treat wastewater in their own installations, using mechanical,
mechanical – biological, and biological mechanical methods.
127
Total volume of wastewater according to quality and destination
Wastewater volume [m3]
Destination of
wastewater discharge,
including thermal discharge
Kopalnia
Czatkowice
Wapienia
Wytwarzanie
TAURON
Wydobycie
TAURON
TAURON
Ciepło
Ekoenergia
TAURON
GRAND
0
142 211
249 450
307 249
1 633
700 543
0
0
15
0
225
240
TOTAL
Wastewater discharged to
the sewage network
(municipal utilities)
wastewater treatment
plants using transport
means
Wastewater discharged to surface waters:
lakes
0
0
0
0
0
0
rivers
52 205
132 584 688
36 368 967
217 730
1 031
169 224 621
0
0
0
0
0
0
0
0
0
77 917*
52 205
132 726 899
36 618 432
602 896
underground water
other
Total volume of
wastewater
77 917
2 888
170 003 320
COMMENTS:
* In the „other” line, industrial wastewater and wastewater from the cooling system is included, transmitted to sewage
installations of the municipal utility after treatment in the Company Mechanical Wastewater Treatment Plant.
8.2.3. Waste management
Waste management is a very important issue in terms of functioning of generating and mining companies of
the TAURON Group. The importance attributed to this area is also confirmed by the fact that an ambitious goal
was set in the Sustainability Strategy. By 2020, TAURON Wytwarzanie and TAURON Wydobycie strive to reach
the possibility of managing 90 percent of post-production waste generated in their coal mines, power plants
and combined heat and power plants.
Mitigation of waste generation and the policy of its management produces visible results. In 2013 5,404,815
tonnes of waste were generated in the Group. In 2014, 4,417,038 tonnes were generated, i.e. by almost 1 t
less. In 2013 almost 89 percent of waste other than hazardous was subject to management through reuse,
recycling and recovery. In 2014, 99 percent of waste other than hazardous, generated by companies of the
TAURON Group, was managed using those methods.
128
Total mass of hazardous waste according to waste treatment method
Mass of hazardous waste [tonne]
Kopalnia
Wapienia
Czatkowice
Wytwarzanie
TAURON
Wydobycie
TAURON
TAURON
Ciepło
Ekoenergia
TAURON
Dystrybucja
TAURON
GRAND
Reuse
11
7
0
0
0
0
18
Recycling
0
1
22
0
0
1287
1 310
0
29
36
6
4
0
75
Disposal
0
18
35
40
0
638
731
Storage
0
0
0
0
0
0
0
Warehousing
0
37
0
9
0
0
47
Incineration
0
0
0
0
0
0
0
81*
0
0
0
0
0
81
93
92
93
55
4
1 925
2 262
TOTAL
Recovery (including
energy recovery)
Other
TOTAL WASTE MASS
COMMENTS:
*In the „other” line, waste subject to R12 process is recognised.
Total mass of waste other than hazardous, according to waste treatment method
Mass of waste other than hazardous [tonne]
Kopalnia
Czatkowice
Wapienia
Wytwarzanie
Wydobycie
TAURON
TAURON
Ciepło
Ekoenergia
Dystrybucja
TAURON
GRAND
0
508 174
0
0
0
0
508 174
118
391
23
144
143
3616
4 435
18
1 021 980
2 554 680
297 323
1
0
3 874 002
Disposal
0
1 006
530
52
0
1738
3 326
Storage
0
5 354
4 046
35
352
0
9 787
Warehousing
0
1 387
115
2 309
0
0
3 811
Incineration
0
9
0
0
0
0
9
261
1 770
6 994
2 207
0
0
11 232
398
1 540 071
2 566 388
302 070
496
5 354
4 414 777
Reuse
Recycling
TAURON
TAURON
TOTAL
Recovery (including
energy recovery)
Other*
TOTAL WASTE MASS
COMMENTS:
*In the „other” line, individual companies recognised the following waste:
KW Czatkowice – waste subject to R12 process and slag at a quantity of 192 Mg transferred to natural persons, in
accordance with the Regulation of the Minister of Environment concerning the list of waste types which the waste
129
holder may transfer to natural persons or organisational units other than economic operators, and permissible methods
of waste recovery (Journal of Laws of 2006 No. 75, item 527).
TAURON Wytwarzanie – waste management in own installations: use in IOS; supporting the flue gas desulphurisation
process in fluidised bed boilers of Siersza power plant), use for soil fertilising and conservation on the premises of the
plant (Stalowa Wola power plant).
TAURON Wydobycie – Scrap sold to external companies on the auction.
TAURON Ciepło – In the data, waste generated in 2014 and transferred to the external recipient was included.
An excellent example in the scope of waste management is the approach presented by TAURON Wydobycie. In
2014, in line with the strive to create a waste-free coal mine, the following measures were undertaken:

ash recovery from generating plants of TAURON Wytwarzanie was carried out on installations in mining
plants of TAURON Wydobycie. – for that purpose, the relevant agreement for ash sales was signed with
TAURON Wytwarzanie,

the recovery of waste gangue was carried out through production of aggregate in processing installations
in mining plants of TAURON Wydobycie,

in ZG Janina ash was added to aggregate in coarse assortments on a conveyor belt in order to remove
moisture and improve physical parameters of stone designated for sales and for heap construction and
development,

the conceptual design of innovative technology was developed for the mobile installation for
comprehensive management of materials deposited in ground sedimentation tanks,

in ZG Sobieski tests and analyses of dry stone removal from excavated coal were performed on the pilot
research installation belonging to the Institute of Mechanised Construction and Rock Mining,

in ZG the installation for pelletisation of coal mud intended both for power industry and for building in ground
facilities was commissioned,

jointly with companies of the TAURON Group the Grey2Green project is carried out, based on common
management of waste generated by companies inside the Group and generation of the maximum possible
amount of disposable products.
130
As a result, in 2014 the total quantity of waste managed in TAURON Wydobycie amounted to over 2.5 million
tonnes, i.e. by almost half a million less than in the previous year.
In addition, in 2014, TAURON Wydobycie produced 1.045 million tonnes of aggregate from the waste gangue.
This aggregate was used in:
For comparison, in 2013, the total quantity amounted to 164 thousand tonnes.
The project of the coal mine is being implemented with considerable involvement, since this solution will
generate many benefits for the Group. They include:

reduction of waste landfill costs,

mitigation of the environmental impact of the waste generated,

prevention of waste generation at a source,

processing of waste generated into products,

gaining profit due to sales of products generated based on waste (aggregate, aggregate mixtures and
granulate),

131
minimising the quantities of waste sent to sedimentation tanks,

implementation of new environmentally-friendly technologies of basic production and waste processing,

consolidation of activities associated with waste management in the Group.
For the following years, consecutive activities have already been planned, to generate further environmental
and economic benefits. They include:

implementation of the technology for the mobile installation for comprehensive management of materials
deposited in ground sedimentation tanks,

implementation of the technology for the mobile installation used for generation and location of ash
emulgate underground in the coal mines,

commissioning and construction of the stationary installation for location of power plant and mining waste
underground in the coal mines,

conducting research and development works related to waste management, improvement of production
quality and generated products,

cooperation with scientific and research centres in order to develop new practical technologies associated
with quality improvement and waste management.
8.3. Energy
Entities belonging to TAURON Group produce electricity, i.e. this energy which powers all devices we use every
day, and heating energy accumulated mainly in water, which heats households and institutions and provides hot
water in the tap.
In 2014 the available installed capacity of all units (conventional and renewable) belonging to TAURON Group
amounted to over 6.5 GW.
132
Installed capacity in MW according to the type of the fuel used
Installed capacity in MW
according to the type of the
fuel used
GRAND
TAURON Wytwarzanie
TAURON Ciepło
TAURON Ekoenergia
TOTAL
Hard coal
4 426
1 278
0
5 704
Natural gas and coking gas
155
85
0
240
Biomass
80
110
0
190
Wind energy
0
0
183
183
Water energy
0
0
140
140
Fuel oil
0
90
0
90
TOTAL
4 661
1 563
323
6 547
TAURON Wytwarzanie
TAURON Ciepło
TAURON Ekoenergia
Power plants (MWe)
4 661
0
323
4 984
CHP plants (MWe)
0
281
0
281
CHP plants (MWt)
0
1 093
0
1 093
Heat plants (MWt)
0
188
0
188
TOTAL
4 661
1 563
323
6 547
Installed capacity, divided into basic energy sources
Installed capacity, divided
into types of generating units
GRAND
TOTAL
In 2014, the generating units of TAURON Group produced over 15.3 GWh of electricity and over 16 GJ of heat
energy. These are huge quantities of energy which are subsequently transmitted to customers through power
grids and heating networks.
Quantity of net energy produced, according to the energy source (and regulatory requirements)
TAURON Wytwarzanie
Electric energy
TAURON Ciepło
TAURON Ekoenergia
Electric energy
Electric energy
GRAND TOTAL
Electric energy
[GWh]
Heat [GJ]
[GWh]
Heat [GJ]
[GWh]
Heat [GJ]
[GWh]
Heat [GJ]
11 469
3 209 850
1 116
7 458 259
0
0
12 585
10 668 109
Mud
0
0
71
167 111
0
0
71
167 111
Lignite
0
0
0
0
0
0
0
0
567
158 646
18
657 685
0
0
585
816 331
0
0
191
5 066 909
0
0
191
5 066 909
806
225 581
258
1 097 175
0
0
1 064
1 322 756
Wind energy
0
0
0
0
374
0
374
0
Water energy
0
0
0
0
378
0
378
0
103
28 838
3
148 774
0
0
106
177 612
12 945
3 622 915
1 657
14 595 913
752
0
15 354
18 218 828
Hard coal
Natural gas and
coking gas
Blast furnace
gas
Biomass
Liquid fuel
TOTAL
133
The production process of any product (including energy) consists of many sub-processes absorbing energy to
a larger or lesser extent. These represent a plant’s own needs. Own needs mean nothing other than the energy
required to power hundreds of devices – inter alia, machines, pumps and fans in the process. In order to minimise
energy consumption, solutions improving energy efficiency are used in TAURON Group. In other words, energy
conservation activities are implemented which, instead of being consumed by inefficient equipment – allow
energy to be transmitted to our customers’ sockets.
More on savings in the energy distribution process can be found in the chapter on Energy Efficiency. Due to
smart meters introduced by TAURON Dystrybucja, customers will have a possibility to monitor energy used on
an on-going basis. Accordingly, customers will be able to eliminate bad habits and cut their electricity bills.
Besides offering modern solutions, TAURON Group also conducts numerous educational activities targeting
clients, advising them how to use electricity and heat in an optimum way.
8.3.2. Diversity of generating capacity
Production of energy in the TAURON Group is based on various generating capacity. In 2014, the generation
fleet comprised: six coal-fired power plants, four coal-fired combined heat and power plants, four wind farms
and 35 hydroelectric power plants.
In TAURON Wytwarzanie and TAURON Ciepło units co-burning biomass and coal also operate. In total, there are
20 units of this type (19 in TAURON Wytwarzanie and one in TAURON Ciepło). Moreover three units burning
exclusively biomass also participate in energy production (two in TAURON Wytwarzanie and one in TAURON
Ciepło). In 2014, 0.74 TWh of energy was produced from biomass.
Three companies are responsible for energy production (electricity and heat) – TAURON Wytwarzanie (which is
in charge of coal-fired power plants), TAURON Ciepło (controlling CHP plants generating simultaneously heat
and – to a lesser extent – electricity) and TAURON Ekoenergia (managing hydroelectric power plants and wind
farms).
The development of the diversified generation portfolio arises from the assumptions of the TAURON Group
business strategy which, in turn, is the response to the European Union climate policy. The constantly increasing
EU requirements in the scope of carbon dioxide are disadvantageous for coal-fired units prevailing in the
TAURON structure (and in the Polish energy sector). Due to this fact, it is necessary to introduce energy mix of
technologies based on other energy sources. In 2014, 92 percent of the installed generation capacity in the
Group was contributed by the hard coal technologies.
134
In accordance with the Corporate Strategy updated in June 2014, in 2023 their share will decline to
approximately 74 percent, including modern, high-efficiency coal-fired units that will constitute 25 percent. The
share of low-emission technologies, i.e. gas, wind, water, biomass will constitute the remaining 26 percent. In a
longer-term perspective, the Group also plans to have nuclear energy in its generation mix. To this end, TAURON
carries out activities aimed at participating in the project of construction of the first nuclear power plant in
Poland.
LOCATION OF TAURON GROUP’S KEY ASSETS
135
Total consumption of energy from non-renewable sources (own and purchased) in GJ
[GJ]
coal
TAURON Wytwarzanie
TAURON Ciepło
TAURON
Kopalnia Wapienia
Ekoenergia
Czatkowice
GRAND TOTAL
128 962 217
20 613 526
0
21 340
149 597 083
6 373 944
1 147 805
0
71 823
7 593 572
0
815 254
0
0
815 254
1 158 631
167 997
0
0
1 326 628
liquid fuels
0
0
1 389*
39 137**
40 526
blast furnace gas
0
11 037 879
0
0
11 037 879
natural gas and coking
gas
mud
fuel oil
TOTAL
136 494 792
33 782 461
1 389
132 300
170 410 942
COMMENTS:
* liquid fuels comprise: motor gasoline and unleaded gasoline, Diesel oil, white spirit and special gasoline, motor oil,
compressor and turbine lubricants and other.
** The value provided refers to the consumption of Diesel oil used by working machines and exploitation vehicles.
Total consumption of energy from renewable energy sources in GJ
TAURON
[GJ]
biomass
Wytwarzanie
TAURON Ciepło
Kopalnia
TAURON
Wapienia
Ekoenergia
Czatkowice
GRAND TOTAL
9 063 158
3 775 003
0
0
12 838 161
biofuel
0
0
0
0
0
wind farm
0
0
98 818
0
98 818
water energy
0
0
23 128
0
23 128
SUMA
9 063 158
3 775 003
121 946
0
12 960 107
Total energy consumption (purchased and own), divided into its types, in GJ
Kopalnia
[GJ]
electric energy
heat energy
TAURON
Wytwarzanie
136
TAURON Ekoenergia
Czatkowice
GRAND TOTAL
5 662 204
1 533 160
132 794
76 679
7 404 837
733 724
791 866
951
0
1 526 541
0
0
0
12 283
12 283
steam
TOTAL
TAURON Ciepło
Wapienia
6 395 928
2 325 026
133 745
88 962
8 943 661
Energy sales in GJ
Kopalnia
[GJ]
electric energy
heat energy
steam
TOTAL
TAURON
Wytwarzanie
TAURON Ciepło
TAURON Ekoenergia
Wapienia
Czatkowice
GRAND TOTAL
49 874 965
5 964 552
2 706 927
173
58 546 617
3 301 671
7 543 286
0
0
10 844 957
321 244
632 905
0
217
954 366
53 497 880
14 140 743
2 706 927
390
70 345 940
8.3.3. Energy from renewable sources
The share of renewable sources - biomass, wind and water - in energy production in the TAURON Group is
successively increasing year by year. In 2014 the renewable units produced 1.78 TWh of the "green" electricity,
which makes 13 percent of the total energy produced.
In accordance with the investment programme adopted in the Group for the following years, the RES area will
increase its importance, mainly in terms of wind energy development. Consequently, in 2023 the Group should
achieve the target in new RES sources at a level of 800 MW (including biomass).
The increase of RES share in the Group portfolio is one of the goals defined in the Sustainability Strategy. In
accordance with its provisions, by 2020 at least 10 percent of installed capacity will come from renewable
energy sources.
In 2014 the capital expenditures in the RES Area amounted to approximately PLN 116 million, including PLN
20.6 million allocated for the construction of the second stage of Marszewo Wind Farm. Besides TAURON
Ekoenergia, other companies of the TAURON Group also invested in renewable energy sources. TAURON
Wydobycie allocated PLN 40 thousand for this purpose and TAURON Wytwarzanie – PLN 53 thousand.
TAURON Ekoenergia – Construction of the second stage of Marszewo wind farm
In November 2014, TAURON Ekoenergia signed the
three-year
agreement for the construction of the second stage
implemented within approximately 12 months.
of Marszewo wind farm, with a capacity of 18 MW.
Within the project, nine wind turbines will be
constructed, with a capacity of 2 MW each. The
investment worth PLN 100 million (including the
137
guarantee
service)
should
be
It is the second stage of construction of Marszewo
wind farm; under the first stage, in October 2013,
41 turbines with a capacity of 2 MW each were
commissioned. Following the implementation of
the second stage, Marszewo wind farm (located in
municipality near Nosalin) will consist of 50 turbines
the Western Pomerania region, in Postomino
with the total capacity of 100 MW.
8.3.4. Energy efficiency
Optimisation of processes in the TAURON Group, resulting in the improvement of energy efficiency, is conducted
at all stages of energy production, i.e. during coal mining, production of energy and heat and their transmission
to customers.
On-going monitoring of processes enables to identify those processes which are not sufficiently efficient in
terms of energy and, to perform modernisation, repairs or improvements resulting in energy savings. The
evidence of this type of activities is winning of tenders for the white certificates (certificates confirming the
improvement of energy efficiency due to the actions implemented) by companies of the TAURON Group. In 2014
white certificates issued by Energy Regulatory Office were obtained by TAURON Wydobycie, TAURON Ciepło
and TAURON Dystrybucja.
Energy intensity
Energy intensity ratio
Type of energy
138
TAURON Wytwarzanie
TAURON Ekoenergia
TAURON Ciepło
11,30%
4,73%
14,12%
Energia elektryczna i
ciepło
Energia elektryczna
Energia elektryczna i
ciepło
Investment aimed at ensuring the reliability of energy supplies and promotion of sustainable development
Costs (incurred in
connection with
implementation of
INVESTMENT
CATEGORY
COMPANY
Type of investment – name of
investment
TAURON
Description
Savings in utilities
Jaworzno III in Jaworzno
TAURON
Construction of BC50 unit in
Construction of the fluidised bed boiler, extraction-condensing steam turbine
Ciepło
ZW Tychy
and electric generator with 65 MW capacity, including auxiliary services
Modernisation of the pump
Within the framework of the investment, in 2014 the design documentation
station of the main drainage of
was prepared, the pump set, OW 300AMT/6 type was bought and built-in,
level 350m at ZG Janina
Development of the complex,
Wydobycie
PLN
EFFICIENCY
139
TAURON
Dystrybucja
CATEGORY
including the electric fittings, with lower electricity consumption
58 500,00
128 395 163,11
1 109 998
tracker system of passive
The investment was based on the supply and commissioning in 2014 of the
grid in ZG Janina
the main 6 kV switching station
227 041
by energy saving sources
Modernisation of street lightning (replacement of wires, fixtures)
31 940,00
Mitigation of losses
Replacement of MV/LV transformers by low-loss units with reduced losses
44 500,00
power compensation in 6 kV
second section of condenser battery with core gland of 900kVAr capacity in
Replacement of light sources
ENERGY
TOTAL COSTS IN
Optimisation of water consumption for hydro-transport of slag in Elektrownia
Wytwarzanie
TAURON
the investment) in
PLN 129 867 142,14
8.4. Emissions
8.4.1. Carbon dioxide emissions
The problem of carbon dioxide emission is one of the key issues discussed at the European Union level. Due to
the TAURON Group’s energy mix based on hard coal, CO2 issues and the associated risks are analysed with
particular attention.
In accordance with the act on trading in greenhouse gas air emission allowances, power plants and combined
heat and power plants belonging to TAURON Group are bound to monitor production installations in terms of
emission of carbon dioxide and to prepare annual reports presenting the emissions. Such reports are subject to
obligatory verification by an independent institution. The European Union regulation concerning the method of
emission level monitoring, provides in detail how measurements and calculations should be conducted so that
the annual emission report can be prepared, and the accuracy of the adopted calculations can be confirmed
during the independent verification.
The major part of carbon dioxide emission is associated with the combustion of the basis fuel – hard coal.
Moreover, in the settlements, emissions from combustion of heavy fuel oil, coal mud and CO2 generated during
the flue gas desulphurisation process in fluidised bed boilers is also included.
Direct emissions of greenhouse gases (scope 1)
Carbon dioxide emission [tonnes of CO2]
Kopalnia Wapienia
Czatkowice
Total direct emission
Biogenic emission
TAURON
Wytwarzanie
TAURON Ciepło
GRAND TOTAL
7118
12 789 612
4 959 019
17 755 750
0
873 063
401 845
1 274 908
Initiatives taken in order to reduce carbon dioxide emission
Application of modern technologies in electricity production, increasing the share of biomass burning and coburning, with the simultaneous enhancement of efficiency of the processes results in successive reduction of
carbon dioxide emission. In 2014, the overall emission associated with the generation of electricity and heat in
TAURON Group reached over 17.7 million tonnes of CO2. It means that entities of TAURON Group emitted
almost 4 million tonnes of carbon dioxide less than in the previous year.
140
Owing to the replacement of coal by biomass within its burning in dedicated boilers or co-burning with coal –
only in TAURON Wytwarzanie emission of 870,891 tonnes of CO2 was avoided. The growth of biomass share
in energy production has also contributed to the reduction in carbon dioxide emission in TAURON Ciepło by
389,163 tonnes. Projects aimed at emission abatement are also carried out by Kopalnia Wapienia Czatkowice.
In 2014 the company conducted thermal modernisation of building roofs, which resulted in reducing energy
intensity of the facilities. In addition, in the milling plant of the coal mine, installations for heat recovery from the
compressor were assembled, which also results in reducing the heat demand and the consequent emission
abatement.
Moreover, TAURON Group actively participates in research initiatives reducing carbon dioxide emission from the
energy production processes. The flagship projects in the scope of CO2 emission reduction are the studies
conducted in TAURON Wytwarzanie concerning capture and storage (CCS technologies). Since 2013 two
installations for CO2 capture pioneer in the country – the pilot installation for amine removing carbon dioxide
from flue gases and the variable pressure pilot installation allowing for testing CO2 capture from flue gases –
have been tested through connecting them to power units with various parameters in order to obtain the most
comprehensive material for analysis which will help to take further decisions concerning the application of the
CCS technology in TAURON Group.
TAURON Wytwarzanie – System for CO2 methanisation for electricity storage through SNG production
Within the framework of implementation of the
provisions of the agreement on intellectual
project aimed at examining a possibility to
property management among parties participating
exchange carbon dioxide into SNG – for the purpose
in the project implementation were drafted.
of energy storage, technical consultations were
performed, associated with the preparation of the
project, the feasibility study of the installation for
production of synthetic natural gas (SNG) in the CO2
The project of international character (two partners
from France and five partners from Poland) is cofinanced by KIC InnoEnergy.
methanisation system was prepared and the
8.4.2. Air emission of pollutants
One of the overriding goals of the TAURON Group in the scope of environmental protection, defined in the
Sustainability Strategy, is to reduce emission of particulate matter and gas pollutants into the atmosphere,
including mainly nitrogen oxides, sulphur oxides and dust.
141
In order to provide for the relevant emission levels, the generation units of the TAURON Group are equipped
with systems and installations using the modern technologies enabling the minimisation of emission.
Due to these measures TAURON Group is successively reducing emissions of nitrogen oxides, sulphur oxides
and dust, year by year. In 2013 Group companies emitted, in total, 28,625 tonnes of NOx, 36,101 tonnes of
SO2 and 2,127 tonnes of dust, and a year later – 21,173 tonnes of NOx, 25,868 tonnes of SO2 and 1,713
tonnes of dust.
Emission of NOx, SOx compounds and other air emission
TAURON Wytwarzanie
TAURON Ciepło
GRAND TOTAL
NOx
5 273
17 022 987
4 144 584
21 172 843
SOx
6 708
19 457 308
6 404 205
25 868 221
14 279
914 608
783 869
1 712 756
4
9 029 575
1 059 939
10 089 518
Total dust
Other
Total of all air emissions [kg]
26 263
46 424 478
12 392 596
58 843 338
An important element in the efforts to achieve lower emission levels across the Group is the diversification of
generation capacity based on increasing of renewable sources and gas units share in energy production.
Moreover, the TAURON Group intends to continue its activities in the area of research and development related
to modern technologies of emission and pollution abatement. Only in 2014 TAURON Wytwarzanie spent PLN
4,451,500 for studies aimed at reducing emissions of substances harmful for the environment.
Best practice – TAURON Wytwarzanie – Demonstration installation for the monitoring and reduction of mercury
emission generated by coal combustion in pulverised fuel boiler
Preceding potential regulations in the scope of
in Kraków, carries out a project (co-financed from
minimising mercury emission in combustion
the EU funds by the European Institute of
processes, TAURON, in cooperation with the world
Technology (EIT) through the Knowledge and
of science, has been searching for innovative
Innovation Community – KIC), concerning the
solutions in the area of monitoring and reducing
monitoring and reduction of mercury emission in
mercury emission. The TAURON Group, together
coal gasification and combustion processes. Its aim
with the AGH University of Science and Technology
is to define the scale of the problem of mercury
142
emission
in
generating
units
of
TAURON
Wytwarzanie.
supervised by researchers from AGH. They are
aimed at acquisition of data related to real mercury
Under the project, the company constructed the
demonstration installation for mercury removal
from flue gases, located in Elektrownia Łaziska,
which started its 20-week trial operation in 2015.
The plan of the studies was prepared and is
emission into the atmosphere and knowledge in
the scope of mercury removal from flue gases, but
mainly, at determining the most economically and
technically effective method for active mercury
emission reduction.
8.5. Educational activities
Education is an important area in the scope of environmental impact abatement.
Information and educational programmes concerning environmental protection methods and energy
consumption saving are addressed both to local communities and to the customers. The younger generations
– children and teenagers – make a particularly important group of consumers who, within the perspective of
the next decades, will care for the sustainable development of the country.
At the first sight it might seem that educational activities promoting energy saving among customers are
contrary to the main business goal of the energy company, i.e. energy sales. However, as the socially responsible
company, we pay attention to energy consumption reduction issues, really assisting in eliminating bad, energy
intensive habits, and we influence raising customers’ awareness.
This approach is simultaneously consistent with the mission statement of the sustainable development of the
TAURON Group: „Our energy – your safety”.
8.5.2. Educational initiatives addressed to local communities
Best practice – TAURON Polska Energia – TAURON Green Island of Silesia
TAURON Green Island of Silesia is the ecological
sixth issue of the action the young participants of
and arts campaign aimed at educating children and
the workshops held in Silesian schools planted, in
teenagers
and
total, under the supervision of the Regional
environmentally-friendly behaviours. During the
Directorate of State Forests, 4786 plant cuttings
143
in
the
scope
of
ecology
(Katowice – 1050; Żory – 1119; Chorzów – 1306;
daily basis, including, inter alia, the rules of waste
Rybnik -1311), whereas during meetings with
segregation and reducing energy consumption
experts, during games and competitions, they
while performing daily activities.1,650 youngest
learnt the ecological approach to be applied on a
ecology fans engaged into the project.
Best practice – TAURON Ekoenergia – Ecological lessons on renewable energy sources
In 2014, the „Energetic” Association established by
Within
the
framework
of
five
ecological
employees of TAURON Ekoenergia, with the
presentations, the pupils were presented benefits
financial support of the company, provided
arising from renewable energy sources, the rules of
ecological lectures on renewable energy sources in
operation of hydroelectric power plants and wind
educational facilities on the area of Lower Silesia. In
farms were discussed and „green energy” was
the meetings, 360 persons participated (school
promoted. The lessons will be continued in the next
children and teenagers).
school year in 2015.
Best practice – KW Czatkowice – Co-organisation of the World Earth Day in Krzeszowice
The celebrations of the World Earth Day in
presented for this occasion.Two arts competitions
Krzeszowice were held for the fifth time, however,
for schools and kindergartens was the innovation
for the first time, Kopalnia Wapienia Czatkowice
also organised by KW Czatkowice. In total, over 600
was the main organiser. This involvement resulted
children from local schools and kindergartens
from the intention to participate in the cultural life
participated in the event and, additionally, children
of Krzeszowice municipality inhabitants and
who arrived on that day with their guardians. The
promote environmentally-friendly attitudes among
involvement of the company in organisation of this
children. The event was traditionally enriched by the
project received very positive response of the local
costume parade for children „Small frogs, frogs and
authorities
toads”, during which children from local schools and
unquestionably warming the image of the company
kindergartens presented frog clothes, specially
in the eyes of the local .
144
and
inhabitants
of
Krzeszowice,
8.5.4. Educational initiatives addressed to customers
Best practice – TAURON Sprzedaż – Competition “Saving on the screen”
In November 2014 the national campaign
The winning clip, for which broadcast on national TV
„TAURON is more than electricity” was launched.
was foreseen, was selected in two-stage voting,
Within the framework of the campaign a
out of 100 materials sent for evaluation. All works
competition for students of junior high schools and
may
secondary schools was organised with the aim of
on www.konkursenergooszczedny.pl.
be
watched
producing a 30-second advertising video on energy
saving.
Best practice – TAURON Sprzedaż – Energy guide “Enrgy Saving”
On the website of the company, within the energy
The clearly described examples of pro-efficient
guide, a section on „Energy Saving” can be found,
activities
containing useful tips on how to reduce energy
bathroom, room, environment, are to help
consumption while performing daily activities.
customers in conscious energy use in their daily life.
divided
into
subsections:
kitchen,
Link to the website.
Best practice – TAURON Sprzedaż – “Energy Saving” Campaign
Within the framework of the national campaign
and in the company. The action was accompanied
promoting energy saving among customers,
by circulation of leaflets and inserts in press.
TAURON prepared the „Energy Saving Guide of
TAURON” in which useful tips are included
concerning reducing energy consumption at home
9.
A dedicated website www.energooszczędny.pl,
was also launched, presenting the catalogue of
Best practices in energy saving.
Managing economic and social impact
9.1. Strategic approach
Managing economic and social impact – under this slogan, challenges in the scope of corporate social
responsibility are hidden, which we have set out for ourselves in the TAURON Group Sustainability Strategy, in
145
relation to the nearest environment, i.e. social partners, local communities, regional and local administration as
well as suppliers.
Activities in this area are implemented both by individual companies, TAURON Foundation and through
sponsoring actions. Importantly, many of those initiatives are long-term since our experience shows that they
are very often much more effective and, moreover, they allow for better planning and organisation of activities
and, consequently – more effective implementation of Shared plans. They also enable building long-lasting
relations with partners we cooperate with on individual projects as well as with recipients and beneficiaries of
specific initiatives.
Numerous assets of TAURON Group (i.e. power plants, combined heat and power plants, coal mines, distribution
grids) located in south-western Poland make us feel co-responsible for the environment in which our assets
operate every day. It has been well known for ages that a friendly neighbour is a real treasure, therefore
companies of TAURON Group pay so much attention to relations with local communities. It is confirmed by many
actions conducted by individual plants belonging to the Group – both in the area of mitigation of environmental
impact and in the scope of engaging inhabitants neighbouring with TAURON plants, particularly, at the stage of
investment planning. Owing to them, TAURON assets have been not only permanently incorporated into the
local landscape but they have simultaneously rooted in the awareness of the surrounding communities making
TAURON being perceived as a good neighbour.
Best practice – TAURON Dystrybucja – Illumination of interesting architectural facilities in the area of company
operations
For many years TAURON Dystrybucja has been
TAURON Dystrybucja tries to promote the latest
trying
to
build
relations
with
local
technologies improving the comfort of life, safety,
illumination
of
most
which are cheap i terms of maintenance (energy
interesting architectural facilities or symbols of
saving light fixtures are used). The project is
cities under the project „Dressed in light”. In the
continued and will be developed. In 2015 the
recent years, the decorative illumination was
project will be implemented in Czernica, Gaszowice,
provided, inter alia, to: church in Nakło Śląskie, City
Katowice-Panewniki.
governments,
good
funding
Hall in Tworóg, City Hall in Tarnowskie Góry, St.
Stanislaus church in Pyskowice; works on a submaster plan for Rybnik are in progress.
146
Children, teenagers and students make a particularly important group, to which many initiatives are addressed
by companies of TAURON Group. Educational and environmentally-friendly activities addressed to them have
been continuously gaining popularity for many years. As organisers of those initiatives, employees of the Group
also enjoy and gain great satisfaction owing to the meetings with the young generation. The activities are not
only a source of interesting inspiration but they also often enforce intellectual gymnastic, since questions
emerging in the meantime are very demanding even for experienced practitioners. Within the framework of our
projects we apply various tools and communication channels in order to appeal to the young people the best we
can. Taking care for the future of children and teenagers, we also do not forget about their activation to take
recreational and sports activities. We believe that sport is an important element in the education of a young
man.
Managing economic and social impact is one of three directions supporting TAURON Group Sustainability
Strategy, within which the Group conducts activities aimed at: creating opportunities for cooperation and
building understanding for mutual relations and interdependence with individual groups of stakeholders, taking
efforts towards maximum enhancement of the positive economic and social impact on the environment and
effective informing of its scale, and conducting structured activities in the scope of social engagement.
The goals adopted under managing economic and social impact are as follows:

engaging key groups of stakeholders in joint activities aimed at enhancing positive social and economic
impact,

ensuring transparency of pro-social activities by compiling the rules of their performance and evaluating
effectiveness,

expanding partnership relationships with academic centres aimed at advancing energy technologies and
educating future personnel,

cooperation with suppliers and contractors based on transparent rules, taking into account social and
environmental criteria as well as human rights,

regular communication of results of TAURON Group engagement in non-financial issues to top groups of
stakeholders.
The fact that the path we have determined is relevant, is confirmed by numerous awards and distinctions we
receive for our activity in the area of corporate social responsibility and sustainable development. In 2014
TAURON was once again included in the prestigious group of companies managed in the socially responsible
147
way, joining the RESPECT Index list once again. The company was also ranked third in the oil and energy sector,
in the ranking of Socially Responsible Companies of 2014, and gained the „Polityka” weekly Golden Leaf of CSR
for the first time.
The publication of TAURON Group 2013 Sustainability Report was also appreciated in the annual competition
on Social Reports 2014.
A mini-calendar – the specification of CSR awards*
April 2014
Responsible Companies Ranking 2014
TAURON was promoted to top 20 Polish socially responsible companies. In the oil and energy sector it was
ranked at a high third position.
May 2014
„Polityka” weekly Golden Leaf of CSR
Having received the Golden Leaf of CSR, TAURON was included among top 14 companies ranked based on the
questionnaire containing questions related, inter alia, to the issues of business integrity, human rights, customer
care or environmental protection. In the oil and energy sector, it was ranked third.
December 2014
2013 Social Reports
TAURON Group 2013 Sustainability Report, as the only one among 31 publications registered in the
competition, received two awards – the Award of Internet Users and the Distinction for the bold use of Internet.
2014 RESPECT Index
For the second consecutive time TAURON was included in the prestigious index of socially responsible
companies. In the 8th issue of the RESPECT Index project, 24 entities managed in responsible and sustainable
manner were recognised.
148
9.2. TAURON Foundation
Our mission of offering help to others is also implemented through activities of TAURON Foundation established
in April 2012.
It is a corporate foundation acting based on the acquired funds and charity activities of employees, undertaken
within the employee voluntary work.
The goal of the Foundation is to act to the benefit of public welfare, mainly in the scope of education, upbringing
and teaching, and additionally, in the scope of health protection, development of economy, culture and arts,
social welfare and social care, sport and recreation, environmental protection, protection of cultural assets and
national heritage as well as volunteer aid and organisation.
The income of the Foundation comes, inter alia, from donations, inheritance, subsidies, grants or amounts
corresponding to a part of income tax due by tax payers. Its scope of activities is very broad. Within the
framework of its initiatives, TAURON Foundation:

raises and collects funds and material resources for the implementation of goals of the Foundation,

creates fellowship programmes and provides support to educational programmes enhancing the quality of
education and programmes equalising education opportunities, promoting talents and extraordinary skills
of children and teenagers,

supports entities conducting activity consistent with the goals of the Foundation in organisational, material
and financial terms,

provides financial and material support to natural and legal persons, institutions, centres and facilities,

conducts and supports pro-social campaigns,

conducts and supports school and informational campaigns,

organises or finances educational, sport, recreational or cultural events,

organises or supports initiatives for the benefit of corporate social responsibility,

promotes and develops the idea of employee voluntary work,

supports (in financial, material, organisational or legal terms) organisations, companies and private
individuals in their activity consistent with the goals of the Foundation.
149
In 2014 TAURON Foundation provided the financial support (including donations) at a level of PLN 3,049,389, i.e.
by over a million more than in the previous year.
Management Board of TAURON Foundation
Paweł Gniadek – President of the Management Board
Iwona Kliś – Vice-President of the Board
Elżbieta Karcz – Vice-President of the Board
Board of TAURON Foundation
Krzysztof Surma
Andrzej Rejner
Paweł Starżyk
More useful information on activities of TAURON Foundation can be found on the website.
Contact with the Foundation.
Through supporting the social activity and undertaking actions under the employee voluntary work, the
foundation also implements the assumptions of the TAURON Group Sustainability Strategy.
The flagship projects implemented by the TAURON Foundation include „Heroes Overnight” and „Houses of
Positive Energy”.
9.2.1. Projects under implementation
Heroes Overnight
The aim of the project, carried out in cooperation
Consequently,
with DKMS Polska Foundation is to build the base
companies of the TAURON Group, the Donor’s Day
of bone marrow donors and to promote
has been organised, within which employees –
information
through submission of a genetic material sample –
150
concerning
the
donation.
since
2012
in
consecutive
may become potential bone marrow donors, who
(Górskie Ochotnicze Pogotowie Ratunkowe) as well
may save health of life of people waiting for
as fans of TAURON sponsoring events, such as
transplantation. On Tauronet, a dedicated sub-
TAURON New Music, are encouraged to register. In
page has been created where all information
2014 registration actions were also conducted in
materials, Newsletters sent to employees by e-
the north of Poland during the campaign „Summer
mail are collected, and the information campaign is
with ENERGY„. Owing to all those campaigns, in
also supported by leaflets, films and articles.
2014 818 persons joined the database of bone
In 2014 TAURON Polska Energia, TAURON Ciepło
and TAURON Wydobycie was joined by TAURON
Obsługa Klienta. The Donor’s Day was held in 11
marrow donors. Since the beginning of the „Heroes
Overnight” action, owing to TAURON, almost 3.5
thousand potential donors joined the project.
branches of the company (Katowice, Wrocław,
The project of TAURON Foundation not only
Kraków, Gliwice, Tarnów, Częstochowa, Legnica,
influences the extension of the database of bone
Opole, Bielsko-Biała, Wałbrzych, Jelenia Góra). In
marrow donors but also generates benefits for the
total, 167 employees of TAURON Obsługa Klienta
company. Engaging employees in the development
registered in the donor base.
of the organisational, also in off-balance sheet
Moreover, participants of actions organised by
TAURON and Voluntary Mountain Rescue Service
terms, is essential from the point of view of creating
the corporate culture.
Houses of positive energy
The Houses of Positive Energy action is addressed
thousand and 20 winning orphanages gained the
to
Its
main prize PLN 50 thousand each. In total, over 3
assumption is to improve the living conditions of
thousand children participated in semi-final gala
children staying in orphanage. At the beginning, the
ceremonies.
24-hour
educational-care
centres.
range of the initiative comprised only Lower Silesia
and Opole regions (2005-2011), however, it was
later extended to the whole area of the TAURON
Group operations. Within this extended formula
(2011-2014) 320 orphanages from five regions
took part in the action. They are inhabited, in total,
by over 11 thousand children. In this period, each of
60 semi-finalists won the award of PLN 10
151
Over 70 participating orphanages, inhabited by
2100, events organised for over 800 children,
attractive financial awards for semi-finalists and
finalists from five regions – this is the balance of
activities conducted within the 10th anniversary
issued of the Houses of Positive Energy action
2014.
The
action
organised
by
TAURON
Foundation and TAURON Dystrybucja was carried
out under the slogan „We are the house of Positive
In 2014, children from orphanages, within the
Energy”.
competition work, presented why they make a
The final event was held on 11 September in the
Kraków Com-Com Zone centre in Nowa Huta, a
facility of SIEMACHA Association, for which
TAURON is a sport partner. Everything went on in
the spirit of positive energy – children participated
in sport and arts events. And Kraków was the place
where five winners of the anniversary issue of the
action were announced. The winners, besides the
title of the House of Positive Energy, received the
house of positive energy in the form of photo- or
video-presentation. Being aware of the changes
introduced in orphanages in Poland, following the
completion of the 2014 action, organisers
conducted consultations with representatives of
educational-care centres participating in the action.
All these activities were undertaken in order to
react actively to the on-going changes and to offer
help even more effectively to those in need.
financial prize – PLN 50 thousand each.
9.3. Good neighbour policy
9.3.1. Educational activities
TAURON fuses
TAURON Group pays special attention to the security issues. To this end, the information and educational
programme „TAURON fuses” was established, gradually extending its scope to consecutive groups of recipients
and becoming a brand in itself. Currently, under the „TAURON fuses” programme, initiatives addressed to adults
operate („TAURON fuses. Switch on for the house and family”), seniors („TAURON fuses. Switch on for the
senior”), children („TAURON fuses. Switch on for a child’s benefit”) and employees of construction and renovation
companies („TAURON fuses. „Switch on at work”).
Official website of TAURON Fuses.
“TAURON fuses. Switch on for the house and family”
The educational campaign of TAURON Sprzedaż
competitive) and notifications submitted directly by
„TAURON fuses” launched in 2012 was created
TAURON customers concerning unfair sales
mainly to protect customers of TAURON Group and
representatives
provide for their security in the energy sector. Due
presenting false information about TAURON, in
to greater market activity by sales representatives
2014 the decision was made to continue customer
of competitors (as the market becomes more
education through informational campaigns related
152
and
misleading
people
by
to possible reaction to unfair activities of sales
campaign „Check who is your energy supplier”, was
representatives; inter alia, in cooperation with the
conducted, protecting customers against unfair
Society of Energy Trading, the informational
practices of energy suppliers (Our customers).
“TAURON fuses. Switch on for the senior”
„If you don’t know, don’t open” is the educational
In total, 2855 people participated in three issues of
campaign dealing with the problem of using unfair
the campaign „If you don’t know, don’t open”, in
sales practices by sales representatives offering
meetings with Michał Fajbusiewicz held in 2014 in
unfavourable purchases or agreements in the direct
the most popular spa resorts.
sales channel. The action presents the problem in a
broad context, recognising the electricity market as
one of the most exposed to the aforementioned
activities. The initiative is addressed to the group of
Would you recommend „If you don’t know, don’t
open”? meeting to other person (Issue II)
sensitive customers, i.e. the elderly.
The campaign was organised jointly by Józef Dietl
Foundation of Active Citizens and TAURON Polska
Energia. The Minister of Labour and Social Policy,
Would you recommend the “If you don’t know, don’t open”
meeting to other person? (Issue II)
Yes
96%
No
4%
the Ombudsman, professor Irena Lipowicz and the
Police engaged in implementation of the action.
Partners of the action actively engaged into the
preventive and warning activities against swindlers
and unfair salesmen. Michał Fajbusiewicz, the
journalist known, inter alia, from the TVP
programme „Criminal Chronicle 997″ became the
ambassador of the campaign „If you don’t know,
don’t open”.
153
Would you recommend „If you don’t know, don’t
open”? meeting to other person (Issue III)
Would you recommend the “If you don’t know, don’t open”
meeting to other person? (Issue III)
Yes
93%
No
7%
“TAURON fuses. Switch on for a child’s benefit’”
The „TAURON fuses. Switch on for a child’s benefit”
materials tailored to the needs of the programme.
programme is aimed at education of the youngest
The list is still increasing, comprising, inter alia:
users of electricity – children, in the scope of safe
educational
electricity use. During the classes the youngest
handbooks, multimedia presentations, as well as
learn where electricity comes from, how the
competition – the national competition for schools
equipment supplied with the current should be
in the form of an on-line game.
used, how to behave during a thunderstorm or
power
failure.
Important
elements
of
the
programme also include competitions and mobile
educational cities enabling to reach a larger group
of children which may be taught through
entertainment.
The main element of the programme are the
educational lessons conducted by company
employees within the employee voluntary activities
in elementary schools located across the area of
TAURON Dystrybucja operations. In 2014, before
the changes entered into force, lessons were also
held in kindergartens.
The classes, adapted to the age of the young
audience, are conducted based on educational
films,
theatre
performances,
The programme is carried out by TAURON
Dystrybucja
in
cooperation
with
TAURON
Foundation, under the honorary patronage of the
Minister
of
National
Education
and
the
Ombudsman for Children.
The effects of the first issue of the programme
include over 50 thousand trained children during
1800 educational activities in 530 schools.
Mobile educational cities including the energy road
show, with participation of lecturers and students
of Wrocław universities visited, among others,
Wrocław, Głogów, Gliwice, Wałbrzych, Ustroń,
Częstochowa,
Katowice,
Gdynia
and
Świnoujście.[KF1]
“TAURON fuses. Switch on at work”
In October 2014 TAURON launched another
awareness and promote knowledge concerning
information and education action: „TAURON fuses.
safe work using electric devices.
Switch on at work” – a programme created mainly
for employees of construction and renovation
companies but also for all home „handymen” and
„do-it-yourselfers”. Its main objective is to build
How to work with electricity safely, how to avoid
danger and provide first aid to the injured – it is only
a part of the knowledge disseminated through the
new programme of TAURON Dystrybucja. The
company, jointly with the State Labour Inspection
154
as a patron of the action, mainly intends to educate
have occurred recently. On the website, each
about threats arising from irresponsible work with
entrepreneur may also download the template of a
electricity.
poster and leaflets with numbers of emergency
On
the
information
website
and
www.bezpiecznikitaurona.pl
educational
materials
are
published. They include, inter alia, a guide on safe
work with electricity, describing the rules of using
electric devices and tips on providing the first aid to
persons affected by electrical shock. Besides, it
includes examples and causes of accidents which
services to be notified in case of accident. The pilot
action was launched in 2014 in Opole Region.
Owing to the cooperation with the State Labour
Inspection, Opole Chamber of Commerce and local
governments, the educational materials (leaflets,
posters) reached people
employed on the
construction site of Elektrownia Opole.
Cooperation with GOPR
Górskie Ochotnicze Pogotowie Ratunkowe (Voluntary Mountain Rescue Service) (GOPR) is an important social
partner of TAURON. The cooperation launched in 2009 is perfectly incorporated into the assumptions of
TAURON Group Sustainability Strategy and the Group’s motto – „Our energy – Your security”. Moreover, the
scope of GOPR operations overlaps with the distribution area of TAURON Group in southern Poland, which
underlines the coherence and legitimacy of the partnership even more. The aim of numerous educational
campaigns conducted jointly in various periods is to increase the level of security in mountain areas through
enhancing the awareness of threats each tourist may be exposed to, depending on the weather and season of
the year. The educational campaigns also comprise lessons of first aid. All those efforts are undertaken in order
to increase the safety of amateur sportspeople and tourists. The support of TAURON, owing to which the
rescuers are equipped, inter alia, with vehicles and rescue equipment, additionally contributes to the
enhancement of safety in the mountains.
Best practice – TAURON Polska Energia – Safe summer with GOPR
Safety in the mountains is the leitmotiv of the
safe behaviours while practising mountain tourism
holiday project of Górskie Ochotnicze Pogotowie
and summer sports.
Ratunkowe (Voluntary Mountain Rescue Service)
(GOPR). During events, GOPR rescuers encourage
tourists to safe leisure, talk about method of safe
travelling in the mountains and teach the rules of
155
The summer action in 2014 took place in six biggest
and most popular mountain resorts: Istebna,
Kluszkowce, Zakopane, Ogrodzieniec, Krynica and
Karłowo.
TAURON
provided
numerous
participants
of
the
action
enjoyed
and
competitions and animations to the youngest
simultaneously learnt safe behaviour in the
tourists
mountains during holiday.
and
their guardians, during
which
Best practice – TAURON Ekoenergia – GOPR training
Cooperation of TAURON with GOPR is not only the
The programme of the training organised with the
education of tourists and skiers. TAURON also
assistance of TAURON Ekoenergia employees
supports mountain rescuers in special training
comprised such elements as rescuing using a
activities aimed at providing aid to others. In 2014
pontoon, techniques of moving in a mountain river
this exceptional manoeuvring, as a part of
and evacuation of drowning people. The training
specialised GOPR training, took part on the Bóbr
conducted in the vicinity of Wrzeszczyn power plant
river, below the dam of Wrzeszczyn hydroelectric
enabled the rescuers to learn the details of the
power plant. GOPR exercises on fast-flowing
specific nature of this kind of actions and master
waters take place every year and prepare, inter alia,
the skills of providing effective aid.
to actions during rapid river surge.
Best practice – TAURON Polska Energia – Safe winter with GOPR
In 2014 rescuers, jointly with TAURON, once again
equipment on the slope, e.g. lack of helmet or unfit
educated tourists how to spend time safely on a
ski binding.
mountain slope. During winter holiday, in January,
February and March 2014, in seven most popular
ski stations in Poland (Ustrzyki Dolne, Kluszkowce,
Białka
Tatrzańska,
Czarna
Góra,
Jaworzyna
Krynicka, Istebna, Zieleniec) GOPR promoted safe
mountain tourism. Each skier or snowboarder on
holiday, using the winter craziness, was able to get
acquainted with the rules applicable in the
mountains and learn how to prevent accidents.
Owing to the fun and fantastic atmosphere,
tourists resting in the mountains learnt, among
others, about the dangers arising from insufficient
156
GOPR rescuers were also teaching how to provide
the first aid and distributed booklets containing the
„Skier’s Decalogue”. Winter picnics were also full of
emotional skiing competitions, rescue shows and
numerous competitions and games with prizes. In
total, 42 GOPR and TOPR rescuers participated in
the action, conducting 70 mountain rescue shows,
TAURON distributed 800 helmets and 400 pairs of
goggles and during each weekend of the action,
170 persons received free skiing lessons. In the
overall action on the slopes during all weekends,
about 30 thousand people participated.
Partnership in the educational programme „Civic Shareholding”
Best practice – TAURON Polska Energia – Partnership in the educational programme „Civic Shareholding”
„Civic Shareholding. Invest consciously” is the educational programme initiated by the Ministry of Treasury in
order to propagate knowledge on the stock exchange among individual investors. In 2014, under the programme
the e-learning training devoted to investing on the stock exchange was launched. Within the framework of the
training, eleven courses, numerous animations, interesting graphics, exercises, tests and competitions were
made available to participants, gradually approximating the world of exchange investments. After registration
on the platform, the trainee received a package of knowledge which each stock exchange investor should learn
in order to invest on the exchange floor consciously. After passing the final test, the best participants received
the certificate of completion of the course. Training courses on the e-learning platform were free of charge.
9.3.2. Support for children and families
Best practice – TAURON Polska Energia – TAURON – The sport partner of SIEMACHA
In 2014 TAURON joined the group of SIEMACHA
most important events promoting sport and
Association Friends. Receiving the title of Sport
physical culture among children and teenagers in
Partner, it actively supports the Progres Sport
Małopolska region. The engagement of TAURON in
Academy and social projects in the Com-Com Zone
SIEMACHA activities also enables to implement
Development Centres. Within the framework of
emotional sport events and interesting social
cooperation in the Com-Com Zone Development
projects, the Com-Com Zone Development Centres
Centre Nowa Huta in Kraków, numerous sport
are famous for, as well as the activity of Progres
projects are implemented. The most important
Sport Academy – the biggest training centre for
projects include the football tournament „Jerzy
children and teenagers in Małopolska whose
Dudek TAURON CUP:”, „Swimming Meeting for
Honorary Patron is Jerzy Dudek.
TAURON CUP”, the training project „I swim with
TAURONE” and the biggest „Football Children’s Day
with TAURON” in Małopolska. TAURON also
supported the organisation of Juliada – one of the
157
AS Progres is the place where 500 children and
teenagers supervised by carefully selected trainers
develop their talents and achieve first sport
successes in three disciplines: football, table tennis
and swimming. TAURON is the founder of sports
competitors and trainers), it supports the daily
equipment for the Academy (inter alia, balls for
activity of the Academy and actively participates in
football, swimming boards, sports suits for all
sport tournaments and training camps for players.
Best practice – TAURON Polska Energia – Football Children’s Day with TAURON
In the football tournament under the patronage of
On that particular day TAURON cared for
TAURON, implemented following the initiative of
attractions for the youngest – „Tauronek” small
SIEMACHA
Football
bulls, without a minute of rest, encouraged the
Association of Małopolska, over 1800 female and
children and motivated them to compete – in the
male football players aged six to nine participated.
special TAURON zone located nearby pitches
The matches, played in the system 2 x12 minutes,
numerous animations were presented.
Association
and
the
took part on 36 small pitches and the competition
was supervised by over 70 referees looking after
security and appropriate progress of the game.
Best practice – TAURON Polska Energia – Juliada 2014
Tauron, as Siemacha Sport Partner, had its debut in
From 29 June to 27 July 2014 the competition of
Juliada in 2014. Juliada is a sport and recreational
almost 10 thousand participants in 10 sport
event held in Kraków since 1999, organised by the
disciplines went on. Besides traditional football,
City Hall of Kraków and Siemacha Association
volleyball or table tennis tournaments, the
whose sport activity is supported by Tauron. The
participants were also fighting on a climbing wall
initiative is addressed to young people spending
and in breakdance contest.
holiday in the city.
Best practice – TAURON Polska Energia – Partner of Zagłębie Sosnowiec Football Academy
In 2014 TAURON Polska Energia extended its
trainers
patronage
Football
physiotherapist, trainer for technical preparation
Academy. In the Academy almost 450 children and
and the sport dietician. Owing to the solid training,
teenagers aged 3 to 18 train, and the security and
members of the Academy include representatives
proper progress of the training is supervised by 25
of the region and Poland. Under the cooperation
158
to
Zagłębie
Sosnowiec
as
well
as
by
the
psychologist,
with TAURON, in October 2014 a tournament for
general development games, sports competition
the youngest football players of Zagłębie was also
was also present. Commemorative diplomas were
organised under the title: „Zagłębie educates and
awaiting all participants. In the break between
positively electrifies”.
sports games, players and their parents were
In the sports hall of Complex of General Secondary
Schools no. 3 in Sosnowiec, classes and
competitions for the youngest students of our
Academy, i.e. children from Junior Football. Besides
shown the educational film of the action: „TAURON
fuses.
Switch on for a child’s benefit” The main objective
of the presentation was to show threats to which
young users of electrical equipment are exposed.
Best practice – TAURON Wydobycie – Participation in the Big Family Card programme
Pursuant to the agreement signed in December
and Janina in Libiąż, which are labelled with a special
2014 with the Minister of Labour and Social Policy,
logo „Here we accept the Big Family Card”.
TAURON Wydobycie became the partner of the Big
Consequently, TAURON Wydobycie is included in a
Family Card project. This action is the element of
group of over 500 companies and institutions all
the pro-family policy of the state, and it is aimed at
over Poland which joined the programme.
improving the difficult demographic situation of the
country. As a result of signing of the agreement, the
company offers to holders of the Big Family Card a
3 percent discount for coal purchases in customer
Consequently, TAURON Wydobycie is included in a
group of over 500 companies and institutions all
over Poland which joined the programme.
service centres of coal mines: Sobieski in Jaworzno
Best practice – TAURON Wydobycie – Participation in the activities of Foundation of Mining Families
Within its membership in the foundation, the
In 2014 TAURON Wydobycie transferred the
company has a possibility to provide financial
amount of PLN 10,000 for the assistance to
support and assistance to families of miners who
persons in need cared for by the Foundation of
lost their lives as a result of their work, mining
Mining Families. In 2015 the company intends to
invalids facing a difficult living situation, their
continue the cooperation, it also plans to promote
children and subordinates, receiving assistance in
the activities of the foundation and support its
the form of social, scientific or special fellowships
subordinates, to make it more and more
(under medical assistance, e.g. for the disabled).
recognisable, also outside the mining environment
159
9.3.3. Health
Best practice – TAURON Polska Energia – Base of bone marrow donors during the “Summer with ENERGY”
During the national „Summer with ENERGY”
TAURON Foundation together with the DKMS
campaign which visited the biggest Polish seaside
Polska Foundation.
reports, visitors of Good Energy Zone had the
opportunity to register in the national Base of bone
marrow donors. The initiative was a part of
the „Heroes Overnight” action co-organised by
During six weekends, 651 persons used the
opportunity to become a potential bone marrow
donor.
Best practice – TAURON Dystrybucja – Third issue of the action “Energy sector employee for life”
In TAURON Dystrybucja the fourth issue of the
Only throughout 2014, 12 actions were held, in
action „Energy sector employee for life” was
which blood was donated by almost 270
completed. In 2014 employees of the company
employees. Actions took place in Jelenia Góra,
donated 120 litres of blood, and since the beginning
Legnica, Opole, Wrocław, Częstochowa and
of the campaign – over 440 litres.
Kraków.
Best practice – TAURON Sprzedaż – Hearth examinations in Polish – American Heart Clinics
Specially for TAURON customers and their families,
Within the Heart Balance, customers of TAURON
Polish-American Heart Clinics prepared a set of
receive results of examinations, including a detailed
diagnostic examinations which guarantee diagnosis
analysis conducted by specialists in cardiology as
of the general heart condition, at promotional
well as recommendations associated with further
prices.
prophylactic procedure or treatment.
Best practice – TAURON Group – Energy sector choir supported Children’s’ Oncology Orchestra
TAURON Group joined the project on organising an
Orchestra. On that single day, small patients of
extraordinary concert of Iskierka Foundation – „If
Silesian oncology centres and their families became
there is POWER, there is JOY”. 40 energy sector
artists, whereas artists found childhood fantasy
employees accompanied the most important
and sensitivity inside themselves. Artists were also
heroes of the evening – Children’s’ Oncology
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present: Kamil Bednarek, Maciej Miecznikowski,
Foundation. Funds collected during the concert
Szymon Majewski and Jarosław Boberek.
were transferred as aid for children suffering from
The concert that took place in 2014 for the eighth
time, is aimed at providing aid to patients of Iskierka
cancer, and the income from sales of a calendar
sponsored by TAURON, issued in 1000 copies – for
the purchase of medical equipment.
Best practice – TAURON Wydobycie – Participation in the 22nd Final of the Great Orchestra of Christmas Charity
The mining company of the TAURON Group joined
Visitors from Gorzów Wielkopolski followed exactly
the national campaign of fund raising for WOŚP, by
the same route as the one covered daily by miners.
auctioning the tour of Zakład Górniczy Sobieski.
Thus, at the beginning there was descend down the
This attraction was bid for almost PLN 1 thousand
shaft, to the depth of 500 m, then they travelled by
by a couple from Gorzów Wielkopolski. Ms
the underground railway and overhead conveyor,
Agnieszka and Mr Ireneusz who are physicians
and were transported by belt conveyors adapted to
have never had the opportunity to go underground.
the transport of people. The underground journey
finished with a difficult passage along the gallery to
the operating longwall.
9.4. Sponsoring activity
9.4.1. Sponsoring activity of TAURON Group – social and business aspect
Although public opinion surveys indicate that sponsoring helps in warming the brand image, we are aware that
it should mainly support core activities of TAURON, since customers evaluate us mainly from the perspective of
the offer and service quality.
Therefore, TAURON uses the sponsoring activity as one of the business tools. Sponsoring mainly fulfils trade
supporting function and promotion function, playing an important role in the scope of building relations and
acquiring loyal customers as well as creation and dissemination of brand recognition. Sponsoring promotes the
brand, expresses the corporation action strategy and allows for reaching many groups of stakeholders.
Due to the huge number of customers, the sponsoring mix of TAURON is diversified and comprises numerous
socially important areas, reflecting variable interests. While selecting specific sponsoring activities, TAURON is
driven by social interest since only successful choice in terms of stakeholders’ interests, guarantees
effectiveness, enhanced by the permanent professional supervision over the implementation of projects. Similar
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to corporate social responsibility, sponsoring projects are long-term and the site of their implementation reflects
distribution of TAURON Group customers. Due to the concentration of Group’s customers in southern Poland,
most campaigns take place here though many have national impact.
TAURON Group conducts sponsoring activity, supporting, in particular:

cultural activity, including, in the scope of mass culture,

education and public schools at various levels,

environmentally-friendly initiatives,

sports, including professional sports,

social campaigns.
The assumptions implemented through sponsoring
Sponsoring activity generates the results the Group
activity, are perfectly embedded in the goals of
expects as confirmed by the Sponsoring Monitor
TAURON Group Sustainability Strategy in the area
2014 survey conducted by ARC Market and
of
impact.
Opinion, in which respondents named TAURON
Particularly important recipients of sponsoring
Group as the most effective sponsor in the energy
projects are children and teenagers for whom the
sector (chart). The survey also shows that more
sponsoring activity carried out by TAURON poses
than 50% of Poles rate companies involved in
an opportunity to develop passions in many
sponsoring higher than those who are not.
Managing
social
and
economic
disciplines – cultural, sports and scientific.
Most effective sponsors in the energy sector (ad hoc responses)
TAURON
8%
PGE
7%
PGNiG
5%
ENERGA
4%
ENEA
2%
Source: Sponsorin Monitor 2014, annual report, ARC Market and Opinion, January 2015
On the sponsoring market, TAURON has the opinion of a careful player reasonably managing a budget relatively
lower than the competition. The Group tries to spend funds allocated in the budget for this goal effectively.
Permanent monitoring and surveys of sponsoring activity effectiveness performed after termination of the
activities are helpful.
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Initiatives sponsored by the TAURON Group
163

Tour de Pologne

June of Freedom in Silesian Park

Cooperation with Górskie Ochotnicze Pogotowie Ratunkowe

650th Anniversary of Jagiellonian University

Parade

Lang Team Grand Prix

Life Festival Oświęcim

Wrocław Opera

Polish Olympic Committee

TAURON Basket Liga

TAURON Bachleda SKI

TAURON BANIMEX MKS Dąbrowa Górnicza

TAURON New Music

STU Theatre

Unia Tarnów Żużlowa SA

WKS Śląsk Wrocław

Girls’ Cathedral Choir Puellae Orantes

Royal Festival Office – Film Music Festival

Marcin Gortat Camp

Tour de Pologne of Amateurs

Handball Club Ruch Chorzów

Room of Nature TAURON Ekoenergia
9.4.2. Supporting culture
Supporting cultural events by business is not as popular in Poland as supporting sport activities. It may result
from the fact that – as the Sponsoring Monitor 2014 survey indicated – Poles are more interested in sport than
in culture.
Nevertheless, TAURON pays equal attention to sport promotion and to sponsoring cultural events of various
nature. Consequently, TAURON helped in financing the concert hall of the National Symphonic Orchestra of
Polish Radio in Katowice, currently the best in Poland in terms of acoustics, which became the national pride
and facility, where the most recognised from all over the world want to perform.
On the other hand, the solid history lesson provided in attractive form is the filmed history of Colonel Kukliński,
materialised, owing to TAURON funds, in the form of film production, Jack Strong, one of the top Polish firms
that gathered the biggest audience in 2014.
In 2014 TAURON also took over patronage over an unprecedented event, namely, Wandering in Poland with the
first in history, simultaneous staging of three most distinguished dramas by Wyspiański: Wesele [The Wedding]
– Wyzwolenie [Liberation] – Akropolis. This huge artistic project is being implemented by STU Theatre from
Kraków.
In addition, TAURON has been sponsoring great music events for many years, including TAURON New Music
Festival, Kraków Film Music Festival, Life Festival Oświęcim.
Initiatives sponsored by TAURON in 2014 in the area of culture:
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
June of Freedom in Silesian Park

Girls’ Cathedral Choir Puellae Orantes

Film Music Festival

Parade

Life Festival Oświęcim

Wrocław Opera

Sponsoring of Jack Strong Film

Tauron Summer Opera Festival

TAURON New Music

STU Theatre
Best practise – TAURON Polska Energia – Triptych of drama by Wyspiański – STU Theatre in Kraków
STU Theatre, sponsored by TAURON Polska
Akropolis [Acropolis]) directed by Krzysztof Jasiński,
Energia for seven years, set off for a trip across
were staged at the same time.
Poland with „Wandering across Poland by
Stanisław Wyspiański”. For the first time in history,
on 11 November 2014 all three masterpieces
written by the renowned drama writer (Wesele
[The Wedding] – Wyzwolenie [Liberation] –
The inauguration show took place in Kraków and
started the national tour to visit 50 Polish cities. In
total, the artists will perform 100 shows, two in
each location. Project completion is scheduled in
2016 on the 50th Anniversary of the STU Theatre.
Best practice – TAURON – Wrocław Opera
In June 2014, Wrocław Opera organised the fifth
.The Wrocław Opera performers comprising almost
annual TAURON Summer Opera Festival. On six
300 people threw an exceptional show. „Macbeth”
June evenings over 20 thousand spectators
was the 33rd production of Wrocław Opera which,
watched the opera super production of „Macbeth”
as previous performances, was a great success.
by Giuseppe Verdi in the Centenary Hall in Wrocław.
Best practice – TAURON Polska Energia– the main sponsor of “Jack Strong” film
The adaptation for the screen of Colonel Ryszard
The engagement of TAURON in this production
Kukliński’s
Władysław
received recognition from the jury of the
Pasikowski, premiered in January 2014 and gained
competition „Guardian of Memory 2014″ which
recognition among viewers and reviewers. The
honoured the company in the „Patron” category.
Polish spy thriller attracted over a million
This distinction is granted to entities providing
spectators, thereby becoming the most eagerly
particular financial support to historical memory.
story,
directed
watched production Q1 2014.
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by
9.4.3. Supporting education
Supporting education and public schools is being implemented by TAURON Group on various levels and in many
ways (Our employees and to TAURON Fuses. Switch on for a child's benefit ). Sponsoring is one of them. Such
activities foster the strengthening of company's positive image also in this area - which is a niche in terms of
sponsoring activity.
In 2014 TAURON engaged in the celebrations of Jagiellonian University in Kraków – the oldest university in
Poland and one of the oldest in Europe, becoming the strategic sponsor of the event. The celebrations of the
650th anniversary of UJ made a great feast not only for students and graduates but also for inhabitants of
Kraków. During the celebrations lasting over a week many events too place, among others, lectures, exhibitions,
concerts, creating a real attraction for participants.
9.4.4. Supporting sports
Sports sponsoring is an essential tool supporting TAURON’s business goals. Through our engagement in
sporting events we always try to be where our customers are and motivate them, build positive brand
recognition and make them more loyal.
TAURON sponsors professional sports ensuring high promotional effectiveness, while also supporting mass
sports, school events and teenagers’ tournaments in TAURON Group’s operating area and beyond.
At the same time, each sponsoring activity, to a certain extent, shows the social responsibility of the company.
A good example is the support offered to basketball or the Olympic family. Financial resources generated by
TAURON, on the one hand, support both organisations in business terms, but simultaneously enable the
basketball environment or the Polish Olympic Committee to develop their activities.
The engagement of TAURON in sponsoring of Polish sport was recognised in the plebiscite of the „Przegląd
Sportowy” daily organised during celebrations of the 25th anniversary of free Poland, in which TAURON received
the title of Patron of Free Poland Sports for its overall activities supporting national sports.
Initiatives sponsored by TAURON Group in sports in 2014
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
Tour de Pologne

Lang Team Grand Prix MTB

KPR Ruch Chorzów

Marcin Gortat Camp

Polish Olympic Committee

TAURON Basket Liga

TAURON Bachleda SKI

Tour de Pologne of Amateurs

TAURON

Unia Tarnów Żużlowa SA

WKS Śląsk Wrocław
BANIMEX
MKS
Dąbrowa
Górnicza
Best practice – TAURON Polska Energia – Official Sponsor of the 71th Tour the Pologne
In 2014, for the sixth time, TAURON sponsored the
The tour is a huge organisational and logistic
legendary cycling race – Tour de Pologne, classified
project. In 2014, almost 170 competitors from 21
in the top international cycling league for
teams from all over the world participated. The 400
professionals – UCI World Tour. TAURON is also the
km route traversed 400 Polish cities and villages.
founder of the award for the best mountaineer.
21 thousand people took part in securing the
overall race. In total, 2.7 million spectators watched
the competition along the whole route.
Best practice – TAURON Polska Energia – Sponsor of the Polish Olympic Representation – Sochi 2014
TAURON has been the sponsor of the Polish
In 2014 TAURON was the sponsor of the Polish
Olympic Committee since 2010. Within the
representation for the winter Olympic Games in
framework of this cooperation it supported, among
Russian Sochi where Poland ranked high in 11th
others, the national Olympic representation for the
place in the general classification, winning six
winter Olympic Games in Vancouver, Youth Olympic
medals (four gold, one silver and one bronze).
Games in Singapore and Innsbruck, and summer
Olympic games in London.
Best practice – TAURON Polska Energia – Sponsor of youth representation – Nankin 2014
Almost 4 thousand young athletes from 204
The competition was held on 34 arenas in 28 sport
countries, including Poland’s 59-person strong
disciplines. Polish athletes performed very well,
national representation, sponsored by TAURON,
returning home with six medals – five gold and one
visited China’s Nankin, where the second Youth
bronze.
Olympic Games were held.
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Best practice – TAURON Sprzedaż – Sponsor of Marcin Gortat Camp 2014
The Marcin Gortat Camp 2014 was the 7th training
and show business figures, which gathered 15
course run by Poland’s sole NBA player with
thousand spectators on the stands of TAURON
children and teenagers. For them it was not only a
Arena Kraków.
possibility to learn the basics of sport skills from the
best Polish basketball player but also an
opportunity to listen to his valuable advice. In 2014
the training with Marcin was held in the second half
of June in three cities – Sopot, Warsaw and Kraków.
750 children aged 9-17 participated. The event
ended with the Gortat Team playing the Polish
The most talented competitors of these Camps
won a trip to the United States to watch the
Washington Wizards, Marcin Gortat’s
team.
TAURON funded basketball balls for all camp
participants and nine winners from individual cities
received vouchers to purchase sports equipment.
Army with Polish soldiers and Polish star athletes
Best practice – TAURON Polska Energia – Main sponsor of the Toru de Pologne of Amateurs
Tour de Pologne of Amateurs is the accompanying
The race combines sport competition with
event of Tour de Pologne UCI World Tour.
recreation. In 2014 almost 1400 participants kicked
Competitors feel like professional cyclists since the
off from Bukowina Tatrzańska to cover the 38-
circuit covered by amateurs is covered by the Tour
kilometre route. Within the framework of the
de Pologne peloton several hours later. An
competition, separate classification is also carried
additional attraction is the picturesque route
out – e.g. for the energy sector or for the fire
comprising tourist locations and tracks, providing
departments.
not only sport emotions but also many tourist and
sightseeing experiences.
Best practice – TAURON Polska Energia – Sponsor of the Polish basketball
In 2014 TAURON extended the scope of sponsoring
consequently, TAURON became the sponsor of the
in basketball, receiving the title of sponsor of
whole top level Polish basketball for women and
Tauron Basket Women League extra class. Its
men (sponsor of men’s extra class and Polish
patronage also covered women’s representation,
basketball representation).
168
In the club competition 16 male and 12 female
number of spectators. The Hit of 2014 was the
teams participated with more than 400 games in
game between Stelmet Zielona Góra and Rosa
the 2014/2015 season. Tauron Basket League
Radom with 83,751 viewers.
matches broadcast on TV are watched by a growing
9.4.5. Supporting social campaigns
In TAURON, sponsoring activities in which social outcomes are more important than pure business outcomes
(sales or promotion) are treated as a separate group.
This means that activities initially classified as sponsoring involvement in cooperation with GOPR and TAURON
Green Island Silesia in 2014 were shifted to corporate social responsibility, coordinating cooperation projects
with the SIEMACHA Association and the Iskierka Foundation. The decision to separate them from sponsoring
activity was made because they had a larger social impact than just business. Therefore, TAURON sets other
requirements for these projects, emphasising social goals such as rescue or ecological activity, transcending
business needs.
9.4.6. Supporting environmentally-friendly initiatives
Care for the natural environment is reflected in various aspects of activities of the TAURON Group companies
(Environmental protection). An important element in this process is building the awareness of the environment
in the scope of reasonable management of natural resources and developing environmentally-friendly
behaviours, particularly among children and teenagers.
Due to this fact, TAURON engages with great satisfaction in various projects of ecological nature which –
besides their content-related value – strengthen the image of socially responsible and environmentally-friendly
company. It is even more important due to the fact that the energy sector, for many years effectively reducing
its environmental impact, inter alia, by emission abatement (Emission reduction) and caring for water resources,
is illegitimately perceived as the sector operating contrary to the sustainable development rules.
Best practice – TAURON Ekoenergia – Room of Nature of TAURON Ekoenergia
The Room of Nature is an original social campaign
Ekoenergia’s area of operations. In 2014 two
addressed to elementary schools from TAURON
consecutive issues of the competition were held
169
(third and fourth), where, in each issue, five equal
issue – Public Elementary School no. 3 in Brzeg,
main prizes of PLN 40 thousand each were granted
Elementary School no. 8 in Jelenia Góra, Elementary
to schools for renovation and equipment of the
School in Gorzanowo, Elementary School in
educational room for natural science lessons
Szczenurza and Elementary School no. 9 in
(schools awarded in the third issue – Elementary
Wrocław).
School no. 93 in Kraków, Elementary School no. 118
in Wrocław, Elementary School in Maszewek,
Elementary School in Mokrzeszów and Complex of
The awarded schools also received the honorary
title of „The NATURALLY best school”.
Social Schools in Jelenia Góra; awarded in the fourth
9.5. Responsible cooperation with suppliers
One of the important stakeholder groups with whom all TAURON Group companies have daily contact consists
of suppliers. That is why improving procurement effectiveness is an important challenge.
The implementation of Regulations on contract awarding procedures in TAURON Group and the new Rules of
Cooperation in Procurement under resolutions adopted by TAURON Management Board in 2014 should be
certainly recognised as a way of achieving this goal. The new regulations complete the key stage of
standardisation of procurement procedures. In 2014 the shared Regulations on contract awarding procedures
covered the eight biggest companies. The essential qualitative changes to be achieved by TAURON Group owing
to the single regulation in the procurement area also include the possibility to select reliable and diligent
contractors in a transparent manner, equal in all Group companies. At the end of 2014 eight companies had the
common regulation in place, the status expected at the end of June 2015 is 14 Group companies.
In 2014 the KPI measures were developed and defined, based on which the Group is implementing its goals as
of 2015. The most essential measures which should be indicated in terms of effectiveness improvement include:

growth of competitiveness of procurement processes – the expectation in this area refers to the
growth of the general competitiveness of procurement procedures, both through increasing the
number of bids received in the proceedings under competitive terms, and limiting the number of
proceedings under the negotiated contracts;

savings in procurement – increased effectiveness of the procedures conducted is expected;

use of electronic tools in the implementation of procurement processes – this goal should promote the
use of electronic auctions in procurement procedures, with the conscious and appropriate selection of
170
procedures for which auction should be used. Owing to the popularising of the electronic form of
communication with the market, TAURON Group promotes the transparent approach to price
negotiations, offering equal opportunities to all contractors and, in which negotiations with all parties
are conducted on an equal basis.
Due to such approach and the priorities we have set out in the procurement area, we strive to be even a more
serious partner for suppliers and an example to be followed for others.
In 2014 – owing to the centralisation of procurement processes – significant financial and organisational effects
were achieved in consolidated proceedings, among which, inter alia, the following initiatives are worth
mentioning: property protection services with the value of PLN 50 million, life insurance for employees of the
Group with the value of PLN 100 million and cleaning services with the value of PLN 100 million.
The consolidated procedure for cleaning services conducted by TAURON Polska Energia was unique on a
national scale in the context of public procurement procedures. The value of the contract placed this procedure
in the group of the biggest procurement proceedings for cleaning services in Poland. The agreement
implemented a unique system of quality assessment of the services performed, based on the SLA method. The
Awarding Authority also decided to provide appropriate working conditions for line employees, reserving that
under the specific terms, employees should be recruited under the employment contract.
Owing to the consolidation of the proceedings, only in the scope of cleaning services and security, it was possible
to reduce the number of contracts from several dozen to several, which is reflected in better supervision over
their implementation.
In 2014 the development of a concept for IT system functioning was commenced entailing classification and
assessment of contractors cooperating with individual companies of TAURON Group (Eligible Vendor Base).
This base will enable us to evaluate cooperation with suppliers on an on-going basis, and with constant access
to historical data, it will also enable us to control whether cooperation with a given supplier is deteriorating or
improving. Accordingly, it will be possible to mitigate the risk of cooperation with unreliable suppliers. This
module will enable bilateral communication with vendors and reduce the time allocated to vendor selection
significantly.
In 2014 we recorded significant growth in the use of the Purchasing Organisation Support System in the Group
(SWOZ) confirmed by the scope of electronic auctions and the use of the RFX tool. The SWOZ has been operating
in TAURON Group since 2012. SWOZ is the central system of TAURON Group, aimed at planning contracts,
171
registering contract awarding procedures, including auctions and electronic proceedings (e RFx), reviewing drafts
and contract templates, registering awarded contracts (purchasing agreements), registering other agreements
and reporting purchasing data.
The number of potential vendors has significantly increased in the base:

2013 – 3,821 potential vendors

2014 – 4,616 potential vendors
Since 2013, electronic auctions have become more widespread. In 2013-2014 auctions were used in four Group
companies, whereas, according to KPIs for 2015, electronic auctions will be used in all Group companies covered
by TAURON Group’s Rules of Cooperation in Procurement.
Growth of SWOZ use 2013-2014
2013
2014
Responsible cooperation
Number of SWOZ users – TAURON Group (in thousand)
1.49
1.62
Customers registered in SWOZ (in thousand)
3.82
4.62
Competitiveness of procedures
2.39
2.63
Number of REX procedures (in thousand)
0.308
1.94
Number of electronic auctions (in thousand)
0.235
0.522
Growth of indicator, %
Competitiveness of procedures (average number of bids for a part of the procedure) - growth rate
2013
100
2014
110
KPI target for 2015
125
172
Glossary
White certificates – certificates confirming saving a specific volume of energy as a result of investments aimed
at improving energy efficiency.
CCS (Carbon Capture and Storage) – technology used to capture, transport and geologically store carbon dioxide.
Network heat – hot water produced in co-generation with electricity. Heat flowing through installations is used
for district heating and hot water supply needs.
Waste free power plants – power plants that do not generate waste (e.g. combustion by-products) or any waste
is converted into other useful products (e.g. gravel) used in other industries (e.g. construction).
Electricity generation by prosumers – electricity generation, primarily for own needs, on a small scale, from
installations that use renewable energy sources. Households and enterprises doing this are called prosumers,
i.e. they simultaneously act as electricity producers and consumers.
Primary Power Supply Substations – transformer stations converting high or medium voltage into low voltage:
230 V. They supply electricity to one or several cities; they are usually located outside an urban area. Overhead
high voltage (HV), e.g. 110 kV (110 thousand volts), or medium voltage (MV) 15 kV (15 thousand volts) lines are
connected to substations. At a substation, using transformers, high or medium voltage is converted into low
voltage (LV) of 230V that is distributed to our homes by cables.
Smart metering – a comprehensive integrated IT system comprising customer premises, smart energy meters,
telecommunications infrastructure, a central database and management system. Smart measurement systems
enable bi-directional communication in real time between IT systems and electronic energy meters installed in
customer premises. Furthermore, they can automate the entire billing process for electricity consumers – from
obtaining measurement data, through its processing and aggregation and issuing invoices.
ISO 14001 – one of Ithe SO standards applied in natural environment management.
Fluidized bed boiler – a boiler used to generate steam or hot water, equipped with a fluidized bed furnace. A
fluidized bed enables suspending dispersed fuel in the upward flowing air stream. Such boilers provide very
favourable conditions facilitating chemical reactions generating a lot of heat.
Aggregate – bulk material of organic or mineral origin, used mainly to manufacture mortar and concrete, as well
as for road construction.
173
Best Available Technology (BAT) – most efficient and advanced level of technology and methods of conducting
specific operations. BATs are set for various industries. In the power sector it provides the basis for setting,
among others, cap emission levels aimed at eliminating or, if it is not practically possible, reducing emission and
its impact on the environment as a whole.
Vulnerable customer – in accordance with the Energy Law a vulnerable user of electricity is a person who is
awarded a housing subsidy, who is a party to a combined electricity distribution and supply agreement or an
electricity supply agreement and who resides at the point of electricity delivery.
Climate package – energy and climate package consisting of six draft legal acts that will enable accomplishing
general targets with respect to counteracting climate changes. „3 x 20″ – a directive adopted by the European
Union. Its assumption is to reduce, by 2020, greenhouse gas emissions by 20 percent versus 1990, increase
the share of renewable energy sources in the energy mix by 20 percent of the total energy consumption on
average in the EU in 2020 and raise by 20 percent energy efficiency by 2020.
Heat pump – mechanism with its basic task being to “transport” heat with a lower temperature to a place with
a higher temperature. This process is possible through the appropriate design of the pump equipped with a
compressor or heat exchangers. Heat pump accumulates heat energy picked up from, for example, air or soil, in
order to dissipate the heat to the environment.
KIC InnoEnergy (Knowledge and Innovation Communities) project – a European commercial project promoting
innovation in the power sector. TAURON Polska Energia is one of the signatories of the agreement concluded
to establish the CC Poland Plus company forming the base for the operation of the Polish KIC Energy node. The
task of the first Polish node is primarily to conduct research and coordinate activities in the clean hard coal based
technologies. The formation of the special purpose vehicle called CC Poland Plus is the coronation of cooperation
between academic partners and the TAURON Group. In 2013 the TAURON Group received the Golden Laurel for
Innovativeness in the Mining and Steel Industry category for the “Pilot mobile system used to remove CO2 from
flue gases”. This prize is awarded to companies that have successfully implemented the best ideas, solutions
and inventions to achieve commercial success.
RESPECT Index – index consisting of responsible companies listed on the Warsaw Stock Exchange. Its goal is to
include entities managed in a responsible and sustainable manner. Furthermore, it strongly stresses the
investment attractiveness of companies demonstrating: high quality reporting, investor relations and corporate
governance.
SAIFI – System Average Interruption Frequency Index, a reliability index calculated by dividing the number of
customers exposed to the effects of all interruptions over a year by the total number of customers served.
174
SAIDI – System Average Interruption Duration Index, expressed in minutes per customer, a reliability index
calculated by dividing the sum of the products of the duration of all customer interruptions and number of
customers exposed to effects of all interruptions over a year by the total number of customers served who are
connected to the grid.
Power grid – a set of functionally and electrically interconnected cables and devices used to transmit, process
and distribute electricity in a given area generated by power plants and to power equipment. Grids can be
classified as:
transmission grid, i.e. highest and high voltage grids,
distribution grid, i.e. medium and low voltage grids.
Mineral sorbents – obtained by dispersing minerals and subjecting them to thermal processing in order to
increase the absorbing surface. Sorbent is in the form of small granules that permeate through accessible slots
and absorb liquid from any substrate.
Conventional resources – in other words, non-renewable resources, fossil fuels, such as: hard coal, lignite, peat,
crude oil and natural gas. This group also includes nuclear energy with uranium as the raw material.
EMAS System – Eco Management and Audit Scheme, is an EU instrument with its goal to encourage various
organisations (enterprises, factories, institutions) to improve their environmental impact continuously. The
essence of EMAS is to search for possibilities to mitigate the environmental impact of operations conducted
and to raise the efficiency of these operations.
Smart grid system – power system integrating the operations of all energy market participants to supply energy
in a reliable, safe and cost effective manner taking into account environmental protection requirements.
Tauronet – TAURON Group’s corporate intranet portal, one of the most important tools for communicating with
staff members. At the time of publishing this Report, it is one of the largest platforms of its type in Poland.
Thermal insulation of industrial facilities – changes to both heating and ventilation systems, as well as the
building structure and hot water supply installations. The scope of thermal insulation, similar to its technical and
economic parameters, is defined by way of an energy audit. The most frequent actions taken include additional
insulation of outer walls and roofs, replacing windows, replacing or upgrading heating systems.
Green energy, renewable energy, eco-energy – energy obtained from renewable energy sources, i.e. from wind,
solar radiation, biomass combustion.
175

1. TAURON Group 1.1. Letter from the CEO In implementing our

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