Telling Our Story - United Methodist Homes
Transcription
Telling Our Story - United Methodist Homes
Telling Our Story Annual Report 2011 Mission, Vision, Values Mission United Methodist Homes’ communities provide a wide range of senior living services with exceptional care and compassion. Vision The vision of United Methodist Homes is to be the provider of choice in lifestyle options for seniors. Values We believe an effective model of health care delivery reflects these core values: ◆ ◆ ◆ ◆ Concern and understanding for the whole person A focus on education and wellness in pursuit of a full life Independence, dignity and a sense of control for all residents Caring and compassion in our staff Visit our website at www.unitedmethodisthomes.org and at www.facebook.com/UnitedMH. interact with us on United Methodist Homes does not discriminate on the basis of race, creed, color, blindness or other handicap, national origin, sexual orientation, military status, sex, age, disability, marital status or sponsorship in accordance with State and Federal laws. A Message from the President and Board Chair Dear Friend of the United Methodist Homes, It’s hard to believe that another year has come and gone. 2011 was a busy time of change and growth for United Methodist Homes. After months of consideration, we brought our food service management in-house on our New York campuses (Pennsylvania campuses have always administered food service internally). The change to an in-house program from an external vendor was a decision driven by the current economic environment, the opportunity to realize cost savings and the chance to make program improvements. Long-time Homes dietitian Martha Wright, MS, RN, RD, LDN, stepped into the role of Vice-President of Dietary and Clinical Nutrition Services. Keith D. Chadwick President and CEO We added a compliance officer to our corporate staff; Donald Prutisto has a dozen years of experience in corporate compliance and is bringing a new focus to this area for the Homes. The record-setting floods in September impacted our service area in both states, although fortunately none of our campuses were affected. United Methodist Homes’ Broome County skilled nursing facilities each accepted residents evacuated from lowlying Vestal Park Rehabilitation and Nursing Center in Vestal. We remain incredibly grateful to our staff members who stayed on our campuses to work because other staff were unable to report, and to those who came in despite losing their homes and possessions. The flood affected a number of our staff, and with the help of a United Methodist Church in each state, the Homes was able to funnel donations from fellow staff, residents and resident family members to those employees in need. Later in the fall, we thanked outgoing Board Chair Warren Watkins for his years of service, and welcomed new Board Chair Calli Berg to the role. Calli Berg Board Chair The biggest change of 2011 was the announcement of my retirement, scheduled for the end of 2012. In the spring of 2011, the search committee of the Board of Directors selected our chief financial officer, Brian Picchini, to succeed me. We announced this news internally first, and to a wider audience via our Seasons newsletter in December. To ensure a smooth changeover, Brian began 2012 as President and CEO-Elect, allowing for an extended transition period for the benefit of the organization. This will be the first executive-level leadership change for the Homes in more than three decades. We thank you for your support of United Methodist Homes throughout the year. Sincerely, Keith D. Chadwick President and CEO Sharon (Calli) Berg Board Chair Who are we but the stories we tell about ourselves? ~ Scott Turow, Ordinary Heroes We are the stories we tell. Life stories come together one thread at a time, row upon row, steadily, and before you know it, the story is weaving itself like a beautiful tapestry. Each thread means something, represents something, adds something. We’d like to tell you our 2011 story… one thread at a time. Community Interaction Stories with multiple characters – especially when they work together – can be the most captivating. After all, it’s when the Lion, the Tin Man and the Scarecrow show up that Dorothy’s story suddenly becomes more interesting. United Methodist Homes is grateful to make room in our tale for friends from the community. The great thing about getting older is that you don’t lose all the other ages you’ve been. ~Madeleine L’Engle —2— Bringing History to Life for Eighth Graders Nothing brings a certain point in time to life like hearing about it from someone who was there. In June, Hilltop Campus resident Gladys Fassold recalled her family’s Depression-era experience for students in her eighth-grade granddaughter Amy’s history class at Jennie F. Snapp Middle School in Endicott, New York. The class had studied the Great Depression throughout the spring semester, and teacher Mike TerBoss asked if anyone had relatives who lived through it and would be willing to talk to the class. This was the first time Fassold had ever spoken to a student group about her Depression-era experiences, but said it was easy because the teacher and students were very nice. She added, “The teacher said that what I talked about was exactly what he wanted the students to hear – a personal story.” Said her granddaughter, “I’d never heard her whole story before – only bits and pieces. Listening to a first-person explanation really added to what we were reading bout.” Amy and Gladys Fassold “So it’s root, root, root for the home team…” Tunkhannock Campus residents cheered on the Tunkhannock High School boys’ baseball team throughout the year, and gave them a special posters-and-balloons send-off when the team bus headed to State College for the Pennsylvania Interscholastic Athletic Association Class AAA championship game. In appreciation, the coach and team members visited the campus to thank residents for their consistent support. Tunkhannock Campus residents (front to back) Louise Cole, Hazelle Brooks and Madeline Smith wave their signs in support of the Tunkhannock Tigers boys’ baseball team. Eagle Scout Project Benefits Elizabeth Church Manor It’s helpful to have a little cue when your personal story gets hazy. Residents of Elizabeth Church Manor’s Nursing Unit 3, which primarily serves residents with Alzheimer’s disease and dementia, are getting that nudge of assistance from memory boxes outside each room door. The boxes were built by 17-year-old Joshua McKane, son of Unit 3 CNA and 30-year Homes employee Nancy McKane, as his Eagle Scout project. The 12-by-12-inch wooden boxes have a Plexiglas front that slides into place, and a removable shelf. Residents and family members are able to fill the boxes with personal items and pictures that represent residents’ lives, hobbies and what is important to them. McKane presented the boxes to the nursing home on October 22. At the conclusion of the ceremony, resident family members filled their loved one’s box with items. Said Activity Leader Ellie Johnson, “We’ve had a positive response to the boxes. What’s on display has opened up discussions and started new relationships among family members. Items in the boxes provide great conversation cues for staff and visitors so they know what topics to bring up.” —3— Eagle Scout Josh McKane (left) poses with his mom Nancy in front of resident Paul Raube’s memory box, which showcases Raube’s 503rd Army Airborne paratrooper patch and combat jump certificate along with family photos. United Methodist Homes Rolls Out “Go for the Gold” Wellness Program Organizational News Our organization itself has its own storyline. Changes to programs and services close old chapters and open new ones, adding nuances and history and enriching the backstory. United Methodist Homes Rolls Out “Go for the Gold” Wellness Program In May, United Methodist Homes rolled out a new employee wellness initiative called “Go for the Gold.” The goal of the effort is to promote healthier lifestyles for staff while reducing health insurance utilization costs. Insured staff who signed up for the program, completed an online health risk assessment and participated in four health and fitness modules are receiving a $5 reduction per pay period in their health insurance premiums during 2012. Insured staff who choose not to participate continue to receive health insurance coverage at a reasonable price. Participation in the health and fitness modules is also open to United Methodist Homes staff members who are covered under nonHomes insurance plans through a spouse, parent or other source. Program participants have the opportunity to win a wide range of prizes offered as motivation. Floyd the Flamingo is the wellness program mascot. United Methodist Homes Refreshes Advertising In 2011, United Methodist Homes’ advertising agency Crowley Webb and Associates of Buffalo, New York, worked to refresh the Homes’ advertising. Real staff and real residents were selected to star in the 30-second television commercial, which airs on WBNG TV-12 and WIVT NewsChannel 34 in New York and WBRE and WNEP-16 in Pennsylvania. Online advertising is part of the campaign in both states, and radio ads are also included in New York. In Pennsylvania, the campaign has a billboard component. Thank you to staff Activity Leader Christa McEwan and Hilltop resident Dorothy Niggli relax between takes. Hilltop Activity Leader Christa McEwan Hilltop Maintenance Director Paul Pado Hilltop Wellness Director Vinni Wingell —4— Thank you to residents Ralph Efthimiou, St. Louise Manor Doris Bennett, Hilltop Art Dewing, St. Louise Manor Jeanne Mellander, Highlands Dorothy Niggli, Hilltop Joan Powell,Highlands Peg Prentice, Hilltop St. Louise Manor Activity Leader Karen Mayer Receives Statewide Honor During a November 1 ceremony, St. Louise Manor Activity Leader Karen Mayer was presented with a LeadingAge New York Long-Term Care Employee of Distinction Award. LeadingAge New York Director of Government Relations Ami Schnauber bestowed the honor, saying, “The energy and passion Karen brings to the activities program at St. Louise Manor exemplifies LeadingAge New York’s mission to ‘Inspire, Serve and Advocate.’” The award recognizes extraordinary efforts of front-line long-term care employees in New York’s not-for-profit, mission-driven public nursing homes, senior housing, adult care facilities and other long-term care organizations. Mayer was selected to receive the award because of her engaging activity planning and ability to draw out of residents what they are interested in learning, trying or pursuing. Said St. Louise Manor Administrator Kim Garey, “Karen has redefined our activity program. She takes the time to learn about each resident, determine what is important to him or her, and then incorporate this into an activity that gives residents a feeling of self-worth, purpose and individuality.” United Methodist Homes’ St. Louise Manor Activity Leader Karen Mayer (center) shows off her state Assembly proclamation with (from left) Assemblyman Clifford Crouch, LeadingAge New York Director of Government Relations Ami Schnauber, St. Louise Manor Administrator Kim Garey and Elizabeth Church Campus Administrator Vicky Morabito. The true meaning of life is to plant trees under whose shade you do not expect to sit. ~Nelson Henderson Homes Team Raises Most for Southern Tier Walk to End Alzheimer’s United Methodist Homes was the presenting sponsor of the 2011 Southern Tier Walk to End Alzheimer’s, and the Homes team was once again the top fundraiser in the senior care category, coming in at a total of $12,275. The walk as a whole raised $55,976 for the Alzheimer’s Association toward Alzheimer’s research and support services. The 2011 event took place September 18; it began and ended at NYSEG Stadium, with the walk route winding through downtown Binghamton. Staff and residents from United Methodist Homes’ New York campuses raised money for the event throughout the year and also accrued personal donations via individual walker pages on the event website. To raise funds, campuses hosted a wide variety of events, including yard sales, fish fry sales, basket raffles, spaghetti dinners, flower sales, barbeques and more. Said United Methodist Homes President and CEO Keith Chadwick, “The hard work our staff, residents and family members do throughout the year to raise money for this cause – and the amount they continue to raise – is astounding. I am incredibly proud of everyone.” —5— United Methodist Homes team members Phyllis Amenda and Hilltop Campus Chaplain Lea Harding with first-time walker Quincy Phillip. Cool Activities ❧ You only live once, but if you work it right, once is enough. “Get to the good part!” It applies to stories in movies, books, spoken word…we all want to fast-forward to the fun stuff. And United Methodist Homes’ story has plenty of fun stuff in it – every day. “Goin’ to the chapel and we’re gonna get married…” United Methodist Homes may be located across the pond from England, but the royal wedding of Prince William and Kate Middleton in London’s Westminster Abbey on April 29 called for a celebration at Elizabeth Church Manor anyway! Therapy department staff hosted a special scone-baking event, enlisting residents to help measure and mix ingredients. When baking was complete, everyone enjoyed tasting the traditional English treats and reminiscing about royal weddings past. The 15 residents in attendance each wore a paper crown festooned with hearts and an individualized royal title – created with a grandmother’s or grandfather’s first name, the name of their Lady Sylvia Maggie of Charles, also known as Olga Sprague, perfects her stir while Speech Language first pet, and name of the street they grew up on – to be used Pathologist Kasey Folger, MS, CCC-SLP (who works at both for the day. the Elizabeth Church and Hilltop Campuses) looks on. War Between the States at Elizabeth Church Manor During the week of September 4, Elizabeth Church Manor residents and staff recognized the sesquicentennial (150th anniversary) of the beginning of the American Civil War, which officially began with the bombing of Fort Sumter in South Carolina in April 1861. The week kicked off with period songs by local Civil War enthusiast Mike Hawver, who entertained with vocals and guitar music. Programs throughout the rest of the week gave residents an overview of the conflict, a focus on heroes of the war and a look at the reunited nation. Residents also enjoyed Civil War movies including Gone with the Wind and The Love Letter. The week culminated with Civil War Elizabeth Church Manor resident Theresa Hodder reenactors setting up an authentic campsite in the courtyard, greets “Union Cavalry” horse Buckshot as including shelters, sleeping and cooking areas, as well as a reenactor Kevin Rung looks on. display of vintage uniforms and flags. The reenactors gave short discussions on a variety of topics including combat artillery, food, camp conditions, wartime hardships, uniform types, the significance of battle flags, and the life of a soldier. The reenactors brought along a horse and also presented on the cavalry. Special thanks to Armistead’s Brigade, a Binghamton-based Civil War reenactment group, for setting up and staffing the encampment. Said Elizabeth Church Manor resident Martha Talkiewicz, “It was an interesting week. I remember learning about the Civil War in school, and this brought it all back for us.” —6— Activity Staff Receive iPads for Use With Residents In the late summer, activity staff at the Hilltop Campus, Wesley Village Campus and St. Louise Manor received second-generation Apple iPads for use with residents. Said St. Louise Manor Activity Leader Karen Mayer, “There are websites such as Facebook and Skype that we’ve wanted to use with residents, but which are blocked on the hard-wired United Methodist Homes network for security reasons. The iPads will allow us to showcase materials on these websites and more via the WiFi network.” At slightly more than a quarter of an inch thick and weighing in at just over a pound, the wireless iPad is lightweight and easy to hold. It can be passed hand to hand or set up on a table anywhere, making it more convenient for use with small groups of residents than gathering individuals around a desktop or even a laptop computer. The iPad’s screen image will rotate to adjust for horizontal or vertical viewing angles, and the “pinch to zoom” function enables items on screen to be enlarged for easy viewing by placing two fingers on the desired item and pulling them apart to expand the image. For ease with large groups, or for residents unable to hold the iPad, supports called MoviePegs were purchased to go with each iPad. Hilltop residents (seated from left) Joan Shanahan and Edith Lindsay check out the new iPad with (standing from left) Activity Director Faye Clark and Activity Leader Adriane Bateman. Cheep Date at Tunkhannock Campus In the spring of 2011, Tunkhannock Campus residents enjoyed a visit from some feathered friends, including a four-week old Bantam chick named Pip – shown catching a little limelight with resident Georgette Piper – as well as a red rooster named Squeaky and a hen named (of course) Penny. Residents enjoyed holding the chickens and feeding them bread out of their hands. Everyone then spent time chatting about the days when they raised their own chickens. —7— Community Benefit Act as if what you do makes a difference. It does. ~William James United Methodist Homes seeks to be an active corporate citizen in the communities it serves by participating in community service activities, providing educational opportunities, sponsoring senior-related events, making meeting space available to community groups, and partnering with other agencies and organizations to make a difference. Our goal is to keep our name visible in the community and support other not-for-profits doing worthwhile work. Resident Support The Homes maintains a resident support program to assist qualifying residents unable to meet the full charges associated with room, board and/or other services provided by the Homes. Resident support is only available for levels of care that are not eligible for (or receive only limited) governmental reimbursement. In 2011, the Homes provided approximately $1,125,000 in resident support to residents in need. Elizabeth Church Campus (St. Louise Manor) $69,563 Wesley Village Campus (Myers Manor and Anderson Personal Care Facility) Hilltop Campus (Hilltop) $439,955 $519,631 Tunkhannock Campus $96,430 Contractual Adjustments The Homes provides care for many residents based on agreements with governmental third-party payors that provide payments generally lower than the Homes’ established rates. Contractual adjustments resulting from services provided under the Medicaid and Supplemental Security Income (SSI) governmental programs were as follows: Campus Elizabeth Church Campus St. Louise Manor Elizabeth Church Manor Nursing Home Hilltop Campus Hilltop James G. Johnston Memorial Nursing Home Wesley Village Campus Patridge-Tippett Nursing Facility Medicaid SSI $518,408 $2,809,190 $148,890 0 $322,554 $2,764,832 $278,233 0 $3,232,074 Totall $9,647,058 0 $427,123 In the fall, 27 first-semester registered nursing students from Broome Community College spent two days per week on the Elizabeth Church Campus, getting hands-on practice with basic nursing care skills. Nursing student Andrea Judge helps Elizabeth Church Manor Nursing Home resident Dale Reckhow with his breakfast. —8— Total $1,125,579 Community Partnerships Throughout 2011, United Methodist Homes played an active role in the communities it serves. Two of the Homes’ campuses offer certified nursing assistant training courses, and staff in many roles make possible individual shadowing opportunities for high school and college students interested in learning more about particular professions and roles. We’re especially pleased to partner with educational institutions and support other not-forprofits. •Binghamton University Decker School of Nursing and College of Community and Public Affairs, Binghamton, NY •Broome Community College Nursing and Dental Hygiene Programs, Binghamton, NY •Broome-Tioga Board of Cooperative Educational Services (BOCES) Community Health Careers Program, Binghamton, NY •Greater Binghamton Chamber of Commerce Junior Achievement Program, Binghamton, NY •Johnson City Middle and High Schools, Johnson City, NY •Keuka College Social Work Program, Keuka Park, NY •Marywood College Nutrition and Dietetics Program, Scranton, PA •Pittston Area School District Primary Center, Pittston, PA •Southern Tier Health Link, Binghamton, NY •Tunkhannock Area School District, Tunkhannock, PA Major Sponsorships •Alzheimer’s Association, Endicott/Syracuse, NY – presenting sponsor of the 2011 Southern Tier Walk to End Alzheimer’s •Broome County Council of Churches, Binghamton, NY – sponsorship of three programs that benefit the Faith in Action program Mi Casa es Su Casa! We’re pleased to make meeting space on our campuses available to community organizations. These organizations represent just a partial list. In late June, Marketing and Public Relations Director Sarah Soden hosted a student from Windsor High School (her alma mater) for a job shadowing day. Zachary Augustine spent the morning at the Homes’ Corporate Office learning about a marketing and public relations career. In the afternoon, they toured Curcio Printing in Vestal, New York; President Gina Curcio (left) is shown in one of her press rooms explaining to Augustine how the stacked printing job will be folded. Chocolate lab Charlie – one of four office dogs at Curcio – went along for the tour. •Alzheimer’s Association •Binghamton Best Business Group •Broome Community College •Broome County Council of Churches •Happy Hollow Music •Johnson City Elks Club More than 50 Hilltop residents received “Mother’s Day manicures” offered by nine Broome-Tioga BOCES cosmetology students. The event was a fundraiser, with proceeds benefitting the 2011 Walk to End Alzheimer’s. BOCES student Asima Galesic (left front) works on James G. Johnston Memorial Nursing Home resident Dorothy Coon’s nails, while Shanice Oliver (left rear) takes care of Coon’s daughter Patricia Meriano. As one of their community service projects, a group of Tunkhannock Area High School students spend time each Thursday with residents at the Tunkhannock Campus. As a cooperative project, the students and residents created several “ABC123” books that were donated to the four elementary school libraries in the district. Tunkhannock Campus residents, staff, students and teachers are shown with the finished books. —9— We’re pleased to be the recipients of volunteer time, including these approximate numbers for the following groups: Volunteers 6,300 Board members 900 Elizabeth Church Campus volunteers 8,800 Hilltop Campus volunteers 2,000 Tunkhannock Campus volunteers 6,400 Wesley Village Campus volunteers 500 10,000 8,000 6,000 4,000 2,000 Wesley Village Local Development Committee members 0 hours Staff Volunteerism Okay, so we know our staff are awesome and caring at work, but who knew they were just as great off the clock, too? Look at all the community organizations they serve on their own time! National Organizations •Alzheimer’s Association •American Cancer Society •American Heart Association •Boy Scouts of America •Girl Scouts of America •Lions Club •Red Cross •Wheels for the World •YWCA Local Organizations, New York •ACHIEVE (formerly the ARC), Binghamton •Ahwaga Canoe and Kayak Club Rescue and Safety Classes, Owego •Association of Fundraising Professionals Finger Lakes Chapter Board, Ithaca •Binghamton Association for the Education of Young Children •Binghamton Shade Tree Commission •Binghamton University Foundation Board •Broome County Council of Churches Faith in Action program, Binghamton •Broome County Library Association, Binghamton •Building Brighter Futures for Broome Early Childhood Coalition, Binghamton •Camp Casowasco Summershine program, Moravia •Chenango Valley High School Drama Club, Binghamton •Community Foundation of South Central New York Board, Johnson City •Endicott Performing Arts Center Board •Finger Lakes Wine Festival, Watkins Glen •Greater Binghamton Chamber Broome Leadership Institute •Horizons Federal Credit Union Board, Binghamton •Johnson City Business and Professional Women •LeadingAge New York Foundation Board, Albany •Metro Interfaith Housing and Services, Binghamton •Planned Giving Council of Upstate New York, Syracuse/Rochester •Southern Tier AIDS Program (STAP), Johnson City •Southern Tier Health Link Board, Binghamton •Susquehanna Valley Presbytery Ethiopian Partnership Team, Bainbridge •Tioga County Boys and Girls Club Board, Owego •Triple Cities Cosmetology Association Affiliate #19, Binghamton •Vestal High School Drama Club •Vestal High School Varsity Soccer Parent Representative On November 7, the Wesley Village Campus hosted a breakfast celebration for 32 resident veterans as well as 12 veterans from the WilkesBarre Veterans’ Association. Honorees entered the celebration under an allée of flags waved by Wesley Village staff. Activity Director Tami Chesniak is shown putting a flag pin on – and sharing a laugh with – Myers Manor resident and Army veteran Vincent Mammarella. Local Organizations, Pennsylvania •Care and Concern Health Clinic, Pittston •Clarks Summit Volunteer Fire Company •Employment Opportunity & Training Center Board, Scranton •Exeter Little League Softball Teams •Field Hockey Parents’ Association, Exeter •John F. Kennedy Elementary School ParentTeacher Organization, Exeter •Keystone College Alumni Board, LaPlume •Pittston City Baseball League •Softball Parents’ Association, Exeter —10— Staff also volunteer in a variety of capacities at churches too numerous to mention. Throughout the fall, staff helped family members, co-workers, neighbors and the community in general clean up and recover from the September floods. 2011 Financial Highlights United Methodist Homes Consolidated Statement of Operations for the Years Ended December 31, 2011, and 2010 2011 Unrestricted Revenues, Gains, and Other Support: Net resident service revenues, including net assets released from restrictions for resident support of $1,125,579 in 2011 and $1,036,372 in 2010 Other operating revenues Unrestricted contributions Net assets released from restrictions Investment (loss) income Total unrestricted revenues, gains, and other support Expenses: Nursing Dietary Housekeeping Laundry Social services, activities, and instruction Plant operations General and administrative Provision for doubtful collections Total expenses excluding depreciation, impairment loss, amortization, loss on advance refunding, interest, and change in fair value of derivative financial instruments $55,478,682 482,410 41,390 32,947 (94,443) 2010 $52,530,493 589,444 44,956 17,895 907,306 55,940,986 54,090,094 23,554,324 7,242,650 1,529,677 807,373 2,086,860 4,479,195 9,107,210 103,914 22,664,181 7,191,727 1,499,375 779,679 2,060,308 4,576,105 9,465,353 214,711 48,911,203 48,451,439 Operating income before depreciation, impairment loss, amortization, loss on advance refunding, interest, and change in fair value of derivative financial instruments 7,029,783 5,638,655 Depreciation Impairment loss, land held for future development Amortization Loss on advance refunding Interest Change in fair value of derivative financial instruments 3,326,093 297,669 129,179 72,457 1,161,172 (386,816) 3,207,331 Total 4,599,754 4,594,167 Operating income from continuing operations 2,430,029 1,044,488 Net Assets Released from Restrictions for Purchase of Property and Equipment 121,972 Increase in unrestricted net assets from continuing operations Net Gain from Discontinued Operations Gain on Transfer of Controlling Interest in Grace View Manor Increase in unrestricted net assets —11— 158,046 1,277,719 (48,929) 461,303 2,552,001 1,505,791 207,641 245,813 502,939 $3,005,455 $2,008,730 Consolidated Balance Sheet 2011 2010 ASSETS Current Assets Cash and cash equivalents $3,809,120 $4,469,845 Resident trust funds 381,386 394,031 Assets whose use is limited under trust indentures, held by trustee 1,168,432 1,200,489 Accounts receivable, net of estimated allowance for doubtful collections of $508,000 in 2011 and $761,000 in 2010 3,801,466 4,385,392 Other receivables 104,987 1,851,491 Prepaid expenses 709,999 280,082 Total current assets 9,975,390 12,581,330 Assets Whose Use is Limited Board-designated 27,440,283 24,853,765 Statutory minimum liquid reserve 712,000 672,000 Donor-restricted 7,216,402 6,587,266 Total assets whose use is limited 35,368,685 32,113,031 Property and Equipment, Net 34,839,525 37,367,326 Other Assets, Net 3,086,553 3,595,829 Beneficial Interests in Perpetual Trusts 17,133,279 17,877,839 Total assets $100,403,432 —12— $103,535,355 December 31, 2011, and 2010 2011 Current Liabilities 2010 LIABILITIES AND NET ASSETS Current maturities of long-term debt $1,040,000 Accounts payable, trade 1,601,100 Estimated third-party payor settlements, medical assistance 179,616 Accrued expenses: Salaries and wages 1,141,619 Vacation wages 1,166,575 Interest 73,758 Other 785,110 Resident trust funds 383,391 Total current liabilities $1,112,162 1,828,236 18,837 1,241,375 1,235,625 92,230 798,137 393,179 6,371,169 6,719,781 19,200,000 23,325,129 3,917,250 3,782,250 754,920 773,580 Fair Value of Derivative Financial Instruments 1,284,596 1,783,812 Other Liabilities 1,004,178 1,131,881 32,532,113 37,516,433 44,381,129 5,876,646 17,613,544 41,375,674 6,285,144 18,358,104 67,871,319 66,018,922 $100,403,432 $103,535,355 Long-term Debt Refundable Fees Deferred Revenues from Advance Fees Total liabilities Net Assets Unrestricted Temporarily restricted Permanently restricted Total net assets Total liabilities and net assets —13— Donors Thank you! Cheers to our donors for their generous gifts throughout 2011! $99 and under Rev. Janet Abel*, in memory of Virginia Gouldin Maria Chiazza*, in memory of James Maira, Sr. and Frances Glenn Air Fresh Company, in memory of David Jeffery Loretta Chmura*, in memory of my mother Melania Kuniega Ron Akel Robin Chodkowski* Rev. Anita J. Ambrose Joann Christoff, in memory of Thelma Marbet Mr. and Mrs. David Andre Arthur and Ruth Andrews Anonymous Ramona Auchinachie Jim+ and Yvonne Baker Barbara F. Barnes As a 501(c)(3) not-for-profit, church-related organization, United Methodist Homes is grateful for each and every financial gift. The generosity of our donors enables us to maintain and enhance the tradition of excellence in senior living at all of our campuses, enriching the lives of our residents. We’re happy to accept all types of donations, including annuities, bequests, cash, life insurance, real estate, stocks or bonds or trusts. James Barone and Dennis Calabrese, in memory of Eleanor Dopf Blanche Barvinchak, in memory of Helen Mannino Jack Bates* Charles H. and Rita Battenberg, in memory of Floyd and Margaret Battenberg Faye Clark* Lynn Colarusso* Patricia Comency* Cheryl Connors* Carolyn Cooke, in memory of Miriam Cooke Lindsay Cooper*, in honor of the residents at Wesley Village Janet Corcoran*, in memory of my grandmother Helen Dessoye Rev. Mr. James G. Cortegerone* Robert Croswell Mable Cunningham, in memory of Virginia Romano Mr. and Mrs. E.+ Betz John and Marlene Current Eric Bowers, in memory of Rhoda Wolf Elaine Czarnecki Ben and Regina Brewster Mr. and Mrs. Bruce Dailey, in memory of Rhoda Wolf George+ and Jean Brick Fran Darrah Jill* & Tom Brogan Ken & Patricia Davis Miriam Brooks Augusta DeBuzna Brooks Estates Resident Association, in memory of John D. McCann Judy DeCroce & Antoni Ooto, in memory of Rhoda Wolf Reed Burman, in honor of Marion Burman and in memory of Harriet Burman Phyllis Bynes, in memory of Louise Denmon Key: * staff + Board members and Wesley Village Local Development Committee members Charlene Clark Mrs. Eleanor Bellanco Mary Ann Bruet Toasting during a wine and cheese party at the Tunkhannock Campus are residents Helen Green (left) and Marion DeGraw. Tami Chesniak* Anna Calabrese, in memory of Eleanor Dopf Francis & Mary Carrozza, in memory of Albert and Helen Gill Mr. Charles Castellino, in memory of deceased family members George & Janet Chadwick, in memory of Everett Chadwick Karen Charlier* —14— Janet Delaney, in memory of John Joseph Delaney Ray M. Denton, in memory of Mildred Denton Mr. and Mrs. Edward DePersis, in memory of Rita Hogan Mr. and Mrs. Marchie Diffendorf, in memory of Helen Mannino Leroy L. Dingee, in honor of Sarah T. Dingee Deborah Donnelly Frances Q. Donovan Jo Ann Dudek* Edmeston United Methodist Women Essie Efthimiou John & Dorothy Engstrom, in memory of Ruth Hasegawa John & Clara Ernst Mrs. Gordon Fairchild, in memory of Mr. and Mrs. Raymond Tubridy Chris Felter*, in memory of Celia Felter Daniele and Michele Ferraro Kathleen Ferster, in memory of Rhoda Wolf Joyce Fowler, in honor of Emilie Vavra Dana & Kathleen Holcomb Gladys G. Howe Francis and Carol Hubbard Mr. and Mrs. Terry Hudson Mrs. Mary M. Hurlbutt, in memory of J. Theodore and Ruth S. Morris Diana Husnay*, in memory of Loraine Holcomb Ann Marie Imes* Lynn Javer* Jerry Jennings Mr. and Mrs. Charles Fraleigh Rev. and Mrs. Charles+ Johns Jean Galloway Ellie Johnson*, in memory of Sylvia Sheets Kim Garey* Nancy Garfinkel, in memory of Arthur Carpenter Judy and Mike Gazdik, in memory of Rhoda Wolf Mr. and Mrs. Gerald Geer, in memory of Helen Mannino Maureen Givnin-Haas* Boyd and Rita Golden, in memory of Rhoda Wolf Carol Grabosky*, in memory of Rose Pavlik Mary C. Graham, in memory of Wilma Zelesnikar Patricia Griffin, in memory of Madeline and Neil Griffin Mr. and Mrs. SidneyGriffith, in memory of Rhoda Wolf Georgiana Johnson* Sandy & Tom Johnson, in memory of Rhoda Wolf Max & Marie Jones Brian Kaeb Nancy Karns*, in memory of May Karns Norma Keating Shirley Kempshall, in memory of Rhoda Wolf Jacqueline Kepler Cas and Carole Kizis, in memory of Veronica Babuska Cheryl Knapp* Carole and Bob Kobbe, in memory of Eleanor Dopf Robert Griffiths* Rev. George+ and Dottie Kramer John P. Gromniak, in memory of Irene Gromniak Marie Krieger Mary Krutulis* Margaret Grose, in memory of Anna Lasky Joe Lacaprara* Ruth Halloran*, in memory of Joyce Totte Linda & Gordon Hanson, in memory of Wilma Zelesnikar Leslie Hawkins* Ellen Heffernan*, in memory of my parents John and Ellen Falcinelli Mrs. Marion S. Heiss, in memory of Henry M. Heiss Linda and David Hessian, in memory of Rhoda Wolf High Street United Methodist Men A. Jennie Hill Kathryn Hills John and Judy Hiza, in memory of Beverly Arlene Pierson Mr. and Mrs. William Hiza, in memory of Helen Mannino Mr. and Mrs. Ralph Hodgson, in memory of Dorothy Fritzen Aganes Lado* Mr. and Mrs. WilliamLaibe, in memory of Ruth Hasegawa Patricia Lalley Sandra LaRue, in memory of Beverly Arlene and Douglas Pierson Jane Lasecki*, in memory of Peter Kwiatkowski Jack & Mary Emma LaShier Lavelle* Family Dorothy Lawson+, in honor of Joyce Miller Robert & Doreen Lee Rina Leonard*, in memory of Dorothy Ayers and Mabel Wood Oliva Leonardi* Jean Lewis, in honor of Yolanda Tancredi and in memory of Doris M. Mammarella Lynn Lisy-Macan, in memory of Wilma Zelesnikar Mr. and Mrs. Anthony Lotempio, in memory of Helen Lehmann Josephine Macaravage, in memory of Joseph Macaravage Doreen MacDonald*In memory of Mary Drobenak Margo Magda Rev. Mark Marino Ron Matrunich* Wendy McDermott*, in memory of Winnie Kempka Christa McEwan* Elizabeth McHugh Amy McKitish* Michael McLaughlin* Patricia McManus Ted & Sharon Merli, in memory of Mary Ann De Meo Joyce Miller+, in memory of K. Elsie Lewis Carol Ann Partridge Deborah Pease Louis & Eleanor Perman, in memory of Rhea Perman Nancy Pieck* Susan Pierce Kathleen Pinner Janet C. Post, in memory of Eleanor Dopf Joan S. Powell, in memory of Ruth Hasegawa Antoinette Pratt, in honor of Nancy Micalizzi Diane Randazzo*, in memory of James Maira June F. Raymond, in memory of Rhoda Wolf Wayne Richards* John Robinson Mr. and Mrs. Edwin+ E. Rogers Mr. and Mrs. Thomas Minichelli, in memory of Pat Lasky Betty Romano, in memory of Virginia Romano Phil & Susan Mitchell Deborah Rosa*, in honor of Betty E. Durkin Barbara and Wylie Mitchell Bill & Mary Anne Molnar, in memory of Eleanor Dopf Wanda Moser, in memory of Rhoda Wolf Alice Moss*, in honor of Jesus Debra Moura, in memory of Anita Rinaldi Mr. and Mrs. Kenneth Myers, in memory of Dora Hoover Myron L. Powell Sunshine Fund, in memory of Josephine McCulskey Susan Johnson Nestel, in memory of Arlene Johnson James and Patricia Newlon, in memory of Marian Brady Grace J. Rose, in honor of Helen Rose Baron Jeffrey S. Ross*, in memory of Catherine Ross and Sidona Harry Ross Memorial Presbyterian Church, in memory of Virginia Sallada Nancy Rothenbecker* Stephanie Rubino-Mills* Mr. and Mrs. Robert Russell, in memory of Marion Brady Janet M. Rygiel Elaine Salus* Frances E. Sandwick, in memory of Kenneth and Chloe Newberry Angela Nunez* Rev. Harriet L. Santos+, in memory of Rosendo E. Santos, Jr. Oak Point Community Association, Inc., in memory of Rhoda Wolf Joseph and Santina Sardella, in memory of Virginia Romano Lorraine Oetting, in memory of John and Mary Hlopko Mr. and Mrs. Allan Schichtel, in memory of Rhoda Wolf Olum’s of Binghamton, Inc. Serafini Transportation Corp. Richard Ondreyko, in memory of Helen Mannino Donald and Jean Seraphim, in memory of Ruth Hasegawa Irene O’Neil Arthur Shear Marianne O’Reilly and family, in memory of Carmen Pizzano Sylvia Shemelewski* Otseningo Chapter 14, in memory of Rhoda Wolf Michael J. Pacyna+ Mr. and Mrs. J. F. Sherburne Barbara Sherwood, in memory of Rhoda Wolf Bill and Dorothy Pagnotti James Shurtleff. P.E., in memory of Louise Denmon Dianne J. Paige* George Siglin Renee & Dana Palmer, in memory of George and Irene Fairs Allan B. Simons —15— Ed Glavich Mirabito Energy Products Gloria & Arthur+ Gordon Susan and Phil Mitchell Dave & Debbie Gouldin, in memory of Paul C. Gouldin Diane Nardone, in memory of Frank Nardone Rev. Lea Harding* Lisa Nickerson* Kathleen Harrington* John Orlando* John and Judy Hiza Paupack United Methodist Women Neil Andre+ Ruth and Bill Hoag, in memory of Clayton W. Hoag Ken Spangenberg+ Anonymous Mr. and Mrs. Charles Hoffman Art & Sandy Peoples, in memory of James Cole and in honor of Louise Cole Kathryn St. Clair* Anonymous, in honor of Frances Krute Paul & Nadine Hoffmann Robert J. & Mary L. Simpson, in memory of Agnes and V. Robert Simpson Daniel and Linda Sloan, in honor of Anna M. Sloan Phyllis and David Smith, in memory of Rex and Amy McConegly Doris Solanick* South Seaville United Methodist Women Nick Stefanoski Louis R. & Valeria M. Stefko Muriel Stillman Margaret Stolarcyk Aimee Swan, gift-in-kind donation to Hilltop Campus Elizabeth Tarbox* Martha J. Thomas and sons Wayne W. & David K., in memory of husband and father William T. Thomas Rev. Richard Tosh Leon Totman Albert and Janet Travis United Methodist Women Centenary/Chenango Street United Methodist Church Agatina Vallone, in memory of Helena Lindsey Mr. and Mrs. Roy Van Denburg, in memory of Virginia Sallada Margaret Van Der Wal, in memory of Bart Van Der Wal and F. Richard Marks Mr. and Mrs. Thomas Zappala, in memory of James Stricker Matthew Zeitz Edward Zilinsky, in memory of Stella Zilinsky $100 - $199 George+ & Sally+ Akel Anonymous, in memory of Kate Reardon Anonymous, in honor of sisters Millie and Lillian Frank+ & Nancy+ Beppler Patty & Bill Bloomer, in memory of Rev. H. Arthur Doersam Dorwin and Anita Bosket Mark and Wanda Broczkowski, in honor of Mary Raychel Max E. Bunnell Shirley & Joseph+ Coons, in memory of Genevieve Roe Mr. and Mrs. W. Carter Davies, in memory of Mary K. Richards and June C. Davies Mr. and Mrs. Edwin J. Deland Vinni Wingell* Anne and Ted Dewing Allen & Stacey Wolf, in memory of Rhoda Wolf H. Arthur and Marilyn Doersam, in honor of the Highlands staff and the Rev. Lea Harding Roxanne Yagley*, in memory of Mary Avery Steve Yeager, in memory of Robert F. Yeager Linda Young, in memory of Margaret Wilcox Miss Loretta Kerwin, in memory of Marie Kerwin Anthony Kleinhans, in memory of Valentine and Theresa Kleinhans Betsy Kosick* Mr. and Mrs. RobertWargo, in memory of Helen Mannino Beverly Hosten Dorsey, in memory of Dr. Beverly R. Dorsey George & Suzanne Erle, in memory of Helen Mannino Rosella Fedor-Purcell+, in memory of Angela Parrella Marcia Fellows, in memory of Cecille and Tom Burnett Burnette M. Fralick* Maria Fratarcangeli* —16— Edward & Mary Ricciuti, in memory of John Veselka Janine Savage Kathleen Scherhaufer* Nick Sees* Sarah Soden*, in memory of Geneva Lewis Soden Mrs. Betty Stanton+, in memory of Rev. William Stanton Dr. and Mrs. Richard C. Stevens, in memory of Anne Crosby Stevens Jerry Sulkoski* Lois Sutton Marion Kunigonis Yoshiko Tuttle, in memory of Rhoda Wolf Sen. (Ret.) Charles+and Mrs. Barbara+ Lemmond United Methodist Women, Central United Methodist Church Claire Ligeikis-Clayton, in memory of Eleanor Dopf United Methodist Women, Sarah Jane Johnson United Methodist Church, in memory of past members Renée Link, in memory of Regina Kubas The Rev. Edwin and Evelyn Lintern, in memory of Elsie Lewis Earl G. Loch, in memory of Maggie Loch United Methodist Women, Beach Lake United Methodist Church Upper New York Annual Conference of the United Methodist Church Michael Venuti+ Chet* & Julie Lowrie Visions Federal Credit Union Ellen Machovec*, in memory of Evelyn Machovec Susan B. Vredenburgh, in memory of my mother Hulda Lupka Colleen Marascia* Thomas and Anita Wanat, in memory of Francis Voychak Jane and Richard Maurer, in memory of Jessie Louise Maurer Shane McGuire* Patricia Boyd McVay, in memory of Frank Eugene Boyde Mr. and Mrs. John Miller, in memory of Helen Mannino Mary Catherine Freeman* RJ Zigmont Excavating Contractor/ Zigmont Septic Service Alice and Lee+ Robeson, in memory of James Robeson M. Johnson+ Ruth E. Kocher Court Street United Methodist Women Mrs. Bernice Pugliano Henry C. Johnson Charles Kasler, in memory of Thelma Marbet George Chronowski*, in honor of Lorraine Bartush Elfrieda O. Prittwitz John and Barbara* Roberts, in honor of Ivy Thomas Donna* & John Casey Eugene Chiavacci, in memory of wife Sue George & Nancy* Pitely Dr. and Mrs. Frederick O. Johnson, in memory of Sarah Darby Matthew Karash, in memory of Helen Karash Mr. and Mrs. Thomas Davies Barbara Wrazien*, in memory of Elizabeth Wrazien Rear Admiral & Mrs.John S. Jenkins, in memory of Carrie and Wesley Lewis and Mildred Jenkins John G.+ Carling, in memory of Alice J. Carling Laura Volk* Marie Woody* John and Barbara Jackson, in memory of Sophie Wiancek James & Sharon Calvin Eleanor Cunningham Judy and Ted Wolf, in memory of Rhoda Wolf and in honor of Judy Gazdik Mary Hoskins* Peggy Jones*, in memory of Celia Felter Allan Vanek* Rev. James A. Wert+, in memory of my late wife Gene K. Wert Sharon Holley* Barbara Perlock* Barry and Diana Watkins, in honor of Margaret Wagner Warren+ and PhyllisWatkins, in honor of Keith D. Chadwick Rev. Janet C. Watrous, in honor of the Rev. W. Lea Harding Julie Weaver, in memory of Eleanor Dopf Robert Whipple, in honor of Thornton Whipple Christine U. Wright, in memory of Louise Denmon Frank & Barbara Zeshonski $500 - $999 Patrick and BarbaraBanes, in honor of Eunice W. Banes Joyce Clegg*, in memory of Gordon Clegg Mr. and Mrs. Joseph* M. Corey First Presbyterian Church of Endicott, Inc. Mr. and Mrs. Maurice Ardell Gary*, Wilma & Matthew Gardner, in memory of Edward F. Gardner and Carl Hurst $200 - 499 Jim Carrigg Leroy Chellis, in memory of my beloved wife Ella Chellis James+ and Sandra Corselius Betty R. Crandall, in memory of Duward Crandall Joyce & John+ Crounse Dr. Leslie F. Distin+ Robert Frankelli, in memory of Placido (Joe) Franchelli Barbara Fritz, in memory of Daniel Fritz Eugene Gilliand Arthur Gregory, in memory of Martha Gregory Danielle Janeski* Gus & Irene Janoski Rev. Jerry Halbert* Dan and Bessie Knight Lisa+ and Bob Lee John Lopatka*, in memory of Sharon Lopatka The Busfield Foundation Maria and Mark Dixson, gift-in-kind donation to the Elizabeth Church Campus Michalle Loveria, gift-in-kind donation to the Elizabeth Church Campus John S. Morrison* Brian Picchini* Thornton W. “Ted” Whipple, gift-in-kind donation to the Elizabeth Church Campus $2,000 - $4,999 Eunice W. Banes Phyllis Bartlett Victoria Morabito* Keith* and Gail Chadwick Tracy Nagle* Comton, Inc. Richard M. Runyon* The Friends of the United Methodist Homes of Pennsylvania Carol Wasley, in memory of Rose Worosilla $1,000 - $1,999 Stewart Harry Robert Taylor+ The Estate of John H. VanGorden Dr. & Mrs. Ivar & Calli+ Berg Forrest and Elaine Brown, in honor of Douglas and Beverly Arlene Pierson Susquehanna Conference of the United Methodist Church $10,000 and over Every effort has been made to ensure the accuracy of our donor list. If your name has been omitted or listed incorrectly, please accept our apologies and contact our Corporate Office at (607) 775-6400, ext. 281. For information about making a donation to United Methodist Homes, please contact: Bonnie Slocum Director of Development United Methodist Homes 10 Acre Place Binghamton, NY 13904 (607) 775-6400, ext. 281 Fax: (607) 775-6420 bslocum@umhwc.org John+ & Carol Johnson Patricia Juriga* Sal LaMantia* William H. & Beverly A. Lane Janet Trenery McCabe+, in memory of Olga J. and Franklin G. Trenery, Sr. and J. Robert McCabe, Sr. Katherine McHugh* Louise Monico* Rev. Diane Prentice* James Pyrah III+ R.S. Montgomery+ & Associates Carolyn B. Schmidt Jane Schneider Bonnie* & Ray Slocum, in memory of Richard and Irene Freeman and Raymond and Ruth Slocum Beverly H. Smith Strong Women Ken+ & Marge Summers Judy Tokos United Methodist Women, First United Methodist Church St. Louise Manor resident Jacob Sklover hosted a Passover Seder for fellow residents in April 2011. Sklover (right rear) reads from the Haggadah as wine is poured while residents Lena Martin (left) and Dorothy Wooster (partially obscured) listen. Marlene V. West, in memory of Floyd R. West Martha Wright* —17— Leadership 2011 Board of Directors Neil Andre*, Treasurer Sharon (Calli) Berg, Chair Edwin Betz Dr. Donna Brandmeyer Joseph Coons James Corselius, Secretary John Crounse, Vice-Chair Dr. Leslie Distin* John Eidam* Carl Ernstrom Thomas Gasper* Arthur Gordon* John Johnson, Jr.* Maryann Johnson Allan Kinsman* Rev. George Kramer Lisa Lee Rev. Dr. William Lewis* Leonard Lindenmuth Evelyn Lintern Janet McCabe Robert Montgomery, Jr. James Proof, Assistant Secretary James Pyrah Lee Robeson Edwin Rogers, Assistant Treasurer Allan Rose Linda Ross Betty Stanton Kenneth Summers, Jr. David Tanenhaus A. Wayne Trivelpiece Michael Venuti Warren Watkins John Welch* * Honorary Members Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves. ~John Kotter, Harvard Business School professor Brooks Estates residents Robert Taylor (far right) and Catherine Cavanaugh (far left) enjoyed a once-in-a-lifetime opportunity when they were invited to attend a private party at the Stegmaier Mansion in Wilkes-Barre on April 12, featuring special guests former President Jimmy Carter (center left) and his wife Rosalynn (center right). Senior Leadership Team • Keith D. Chadwick, President & Chief Executive Officer • Joseph Corey, Senior Vice-President/Administrator • Gary Gardner, Senior Vice-President and Chief Financial Officer • Jerry Halbert, Senior Vice-President/Administrator • John Lopatka, Senior Vice-President/Administrator • Victoria Morabito, Senior Vice-President/Administrator • Brian Picchini, President & Chief Executive Officer-Elect • Richard M. Runyon, Senior Vice-President of Trust and Investments —18— Locations Corporate Office Elizabeth Church Campus 10 Acre Place • Binghamton, NY 13904 (607) 775-6400 863 Front Street • Binghamton, NY 13905 (607) 722-3463 Victoria Morabito, Senior Vice-President/Administrator Hilltop Campus Tunkhannock Campus 286 Deyo Hill Road • Johnson City, NY 13790 (607) 798-7818 Jerry Halbert, Senior Vice-President/Administrator 50 West Tioga Street • Tunkhannock, PA 18657 (570) 836-2983 Joseph Corey, Senior Vice-President/Administrator Wesley Village Campus 209 Roberts Road • Pittston, PA 18640 (570) 655-2891 John Lopatka, Senior Vice-President/Administrator —19— Telling Our Story To the Elizabeth Church Campus We like it when other people help tell our story. Just listen to what these folks have to say. My mother lived at St. Louise Manor for three and a half years. Thank you so much for assisting her and providing thoughtful care. Attention was generously given every day to help her feel understood and at home. It pleased her that everyone was so friendly and knew her name. I felt real peace of mind that she was in the best place, especially when her declining health presented many challenges. Special thanks to all the staff who went above and beyond to ensure my mother’s safety and contentment. Your cheerful, professional teamwork is a joy to behold. St. Louise Manor is a fine example of what senior care should be. To the Tunkhannock Campus My sons and I would like to express our appreciation to the entire staff for the excellent care our loved one received during her stay at your facility, and the compassionate nature of all who were entrusted with her care. Your dedication and friendship have made these past few years truly cherished and most memorable. Kindness like yours makes a difference. Thank you for your amazing grace. Hilltop resident Ann DeSanctis got a 90th birthday surprise on December 1, when her former Highlands neighbors arranged for a surprise party at the Highlands Clubhouse. Nearly all the Highlands residents attended, and each brought DeSanctis a mylar balloon – by the time everyone got through the receiving line, the birthday girl was almost airborne! —20— To the Hilltop Campus How do my brothers and I begin to thank you for the years of love and kindness your staff gave to our mother? We were amazed at the friendliness of the other residents and the kindness of the staff. Mom raved about the energy and creativity of the activities staff, and also loved the staff from wellness, nursing, housekeeping and maintenance. They were always attentive to Mom and her every need was met. When Mom moved to rehab and later the nursing home, we couldn’t have asked for better care. Every staff member treated our family with dignity, respect, kindness and compassion. They treated our mom in the same loving way they would a family member. Toward the end, they granted our every request and answered our multitude of questions, and the chaplains provided spiritual comfort. I’m sure you can appreciate how hard it is to move a parent to a nursing home. But for Mom, Hilltop truly became her extended family and she loved her life with you. Thank you so very much for loving our mom. To the Wesley Village Campus My mother has lived at Wesley Village for several years. I wanted to let you know about the excellent care and kindness Mom has received throughout this experience. My siblings and I are so grateful to every member of the staff, from housekeeping to administration. Mom’s nursing care is excellent, and the staff are in touch with me regularly with updates. I am impressed with the continuous patience the staff have with our mother, and with all the residents. The staff’s endless kindness, patience and professionalism amazes me. Everyone surrounds Mom with their kindness and support. We admire the staff members who have made such a difference in Mom’s life, and in ours. We don’t know how to fully express our gratitude to the Wesley Village staff. Not all adult children whose parent is in a care facility feel their parent is safe and well cared for. We do. For this, we thank you. Stories are how we think. They are how we make meaning of life. ~Dr. Pamela Rutledge If it’s bingo in November at the Hilltop Campus, then gobble gobble! – you know it’s turkey bingo! Just before Thanksgiving, residents of the James G. Johnston Memorial Nursing Home played their annual game of turkey bingo, with a variety of snack- and holiday-related prizes. In order to claim a win, players must gobble instead of shouting “bingo!” Resident Julia Major is shown enjoying the game. Nonprofit Organization U.S. Postage PAID Permit No. 197 Binghamton, NY Corporate Office 10 Acre Place Binghamton, NY 13904 www.unitedmethodisthomes.org This publication is produced and mailed annually. If you would like to be removed from next year’s mailing list, please call (607) 775-6400, ext. 288. Beginning their story on a positive note… Hilltop Campus Executive Assistant Sue Stanley Vroman and her fiancé Jake Vroman didn’t have the wedding story they planned. With their home and wedding venue under water due to the September 2011 flood, they began their married life by turning lemons into lemonade: They relocated their ceremony and punch-and-cake reception to the Hilltop Campus pavilion, inviting the campus community as witnesses. Elizabeth Church Campus Chaplain Janet Abel married the couple, who are shown cutting their cake.