Support for the unemployed

Back
yourself
to win
Recruitment and
Training Support for
the Unemployed
0845 257 6686
eResponseTraining.co.uk
About eResponse
Established by brothers Paul and Joe Alekna in
2003, eResponse is an award-winning central
England-based workforce solutions specialist.
Across our offices and training academies in
Redditch, Worcester, Kidderminster, Coventry,
Rugby and Northampton, we enjoy a strong
reputation for placing people into permanent
or temporary jobs and delivering marketleading training programmes for businesses,
their employees, people looking to retrain, or
those who are out of work.
Our tailor-made training courses help thousands of people each year. We understand the
requirements of people who are out of work, and working with experts at the Department
for Work & Pensions, through schemes such as Welfare to Work, we help enhance people’s
skills, knowledge and career prospects – giving them an edge in a competitive jobs market.
Our bespoke training courses, which have an almost 100 per cent pass rate, are helping thousands of people
every year across the Midlands to unlock and develop their potential.
But it’s not just about training. We can also help advise you on recruitment, interview techniques, how to
present your CV and support you with application forms and fees.
This brochure provides a snapshot of some of our services and what we can offer to those looking to get back
into work, and details the training programmes which may suit you.
So, have a read, see what suits you, call us, and back yourself to win.
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Contents
About eResponse
Our training solutions
Wider sector training and skills
Recruitment and workforce solutions
Sector Based Work Academies
Get involved
Course information
1
2-3
4
5
5
6
7-14
Our training solutions
When it comes to training and development we
understand that the requirements of individuals or
businesses will differ. That is why our bespoke training
courses are so suitable and have people coming through
our doors every day.
So what makes us unique and in
pole-position to help you?
We are one of the largest central England-based
private training providers
We are the county’s only training provider with a
dedicated recruitment service
eResponse is accredited with four awarding-bodies
and can offer over 100 qualification options from
Levels 1-6
Our training academies can each cater for up to 200
students every day
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Our training solutions
Our specialist training team deliver only specially-tailored training courses
We offer free added-value training, not normally funded by the Government
Our team can help support with professional licence applications and fees
We offer advice on recruitment, interview techniques and CV presentation
We can offer grants for unfunded training or support
We are a nationally-recognised training firm and offer courses across many industries and within a variety of
business sectors – commercial and industrial.
Working in partnership we develop a range of specialist training programmes which are uniquely tailored to
address specific requirements.
We believe that planning and delivering training should give delegates a great experience, easy-to-understand
materials and NOT confusing or jargon-filled hand-outs. This is precisely why we focus on bespoke, face-toface training and independent coaching which is delivered in a simple style – suitable from the shop floor to
the boardroom.
We can offer you:
• Training facilities which meet the highest industry standards
• Courses to meet latest legislation and commercial trends
• Skills training so you can master the latest techniques and technology
• Vocational and employer-led courses
• Coaching and guidance delivered by experienced trainers
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And within these core sectors:
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•
•
•
•
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Healthcare & Nursing
Social Care
Finance & IT
Office Professionals
Security & Safety
Warehousing, Distribution & Logistics
Wider sector training
and skills
As you can see, the industries we cover are vast.
But we have more strings to our bow.
We are also one of the region’s leading training firms across all aspects of other
growing sectors and specialisms. These include:
•
•
•
•
•
•
Industrial CSCS (Construction Skills Certificate)
Fork Lift Truck Operations
Food and Catering
Retail
Contact Centre
Customer Service
•
•
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•
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•
•
•
•
•
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Security industry inc. Authority-Manned Guarding, Door Supervision and CCTV
Stewarding and Events
Physical Intervention and Advanced Physical Intervention
Fork Lift Truck Licence inc. Counterbalance, Reach and Bendi
Power Pallet Truck
First Aid
Conflict Management
Personal Development
Employability Skills
Information Communications Technology (ICT)
PTTLS – Train the Trainer
Popular courses and qualifications for those currently unemployed, but looking to enhance their skills in a new
industry, include:
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Recruitment and Workforce Solutions
We are an experienced training provider for both businesses and individuals, but we also offer an extensive
range of recruitment and workforce solutions to firms across the region.
Every day we are making it easier, and cheaper, for businesses to hire the best person for the job.
Every year some 6,000 people are placed into roles through the work of eResponse and our 30,000-strong
database of candidates continues to grow – meaning there’s a great chance we’ll already know of the perfect
candidate who is ready and waiting to fill a technical or manual vacancy.
Here is how our workforce solutions offering works and how simple it is to register with us:
COME
TRAIN
WITH US
+
FIND
JOB
CONNECTIONS
+
GET
WORK
READY
We represent over 600 employers and place over 6000 people out to work every year across the Midlands in
roles across industry and commerce including:
Sector Based Work Academy
Sector Based Work Academies (SBWA) are a government-led initiative and one of the Get Britain Working
measures. They are coordinated between ourselves, a designated employer and the Department for Work and
Pensions (DWP).
As a customer, you will typically be advised to attend an SBWA by the DWP as they feel it will benefit your
employment prospects.
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The popular scheme focusses on specific training that an employer has requested and agreed with eResponse.
This is often a training programme of between one and two weeks which will be followed by a short period of
work experience.
Those who shine during this period are then taken forward to an interview with a potential employer or a
member of our recruitment team. If the interview is successful then a job offer can be made.
Through us, these free-to-attend courses are widely available to Job Centre, Welfare to Work, and directreferral customers.
Training delivered for you
Here at eResponse we provide training opportunities which are only available to the unemployed or those
under threat of redundancy.
This service is designed to boost skills and give people the training and qualifications required to apply for, and
successfully carry out, a specific role in a wide spectrum of industry sectors.
Although training provision comes with no work experience or job interview, we tailor the courses to meet the
requirements of our recruitment team – something which helps ensure that those students who stand out
from the crowd are considered for any suitable roles.
The student can often gain valuable added benefits if they can demonstrate they have moved in to
employment as a result of their training. Benefits include a congratulatory ‘job outcome payment’ of £50 or a
grant for obtaining a security industry authority licence.
Get involved
Booking your training personally, through Job Centre Plus or a referring agent
In order to book onto a course you can either
contact your advisor, pop in to one of our
academies or contact our local branches:
Redditch - 01527 666 88
Worcester - 01905 330 111
Kidderminster - 01562 750 600
Coventry - 024 7655 1234
Rugby - 01788 547 383
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As part of your enrolment onto a course you will need to
prove your employment status and supply the following
information:
1.
2.
3.
4.
5.
Full Name
Date of Birth
National Insurance Number
Full postal address
Course request
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Security
Security Officer, Door Supervisor, Control Room Operator,
Event Steward, Close Protection Officer, Loss Prevention Officer,
Corporate Security and Store Detective
Course overview
• Free door supervision training
• Free security guarding training
• Free Aussie Stewarding
• Free CCTV
• Exciting employment at local football stadiums and festivals
• Full time roles available locally
• License fee covered upon successful employment
Course framework
10 day course Monday – Friday 9am till 4pm
Eligibility
18 Plus, unemployed and no requirement to be claiming benefits
High quality training
98.1% pass first time, a further 1.2% pass second time
Positive steps towards employment
39.1% gain employment within 10 working days of gaining license
Job opportunities following training
Security Officer, Door Supervisor, Control Room Operator, Event Steward,
Close Protection Officer, Loss Prevention Officer,
Corporate Security & Store Detective
Make the most of our connections
G4s, Securitas, Response Security Solutions, Carva Guard Group, NHS,
Mann Commercial Security, Advance Security, Leisure Sec Plc. and SSG
Course set up
Training Provision Only
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Industrail & Warehousing FLT
Counterbalance Reach and Bendi FLT Driver,
Warehouse Operative, Pick and Pack Selection,
Quality Inspector and Print and Pack Finish
Course overview
• Free Counterbalance training including refresher
• Progression to Reach
• Progression to Bendi
• FLT training fully practical in real live warehouse environment
• Start employment the following day
Course framework
10 day course Monday – Friday 9am till 4pm
Eligibility
18 Plus, unemployed and no requirement to be claiming benefits
Positive steps towards employment
73.1% offered employment within 10 working days
Job opportunities following training
Counterbalance Reach & Bendi FLT Driver, Warehouse Operative,
Pick & Pack Selection, Quality Inspector and Print & Pack Finish
Make the most of our connections
eResponse Recruitment Limited, Magna Intia, AMS,
Genuine Gemstone, Kalamazoo, Morgan
Advanced Ceramics, Local Borough Councils,
SP Group, plus many more
Course set up
Training Provision and Sector Based Academy
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Healthcare & Nursing
Healthcare Assistant, Senior Care Assistant,
Support Worker, Registered Nurse, Deputy Manager,
Registered Manager, Area Manager
Course overview
• The most progressive healthcare short course in the UK
• Qualifications that care homes require
• Free DBS/CRB disclosure for all students
• Employment across Worcestershire and the UK
• Courses led by former care manager
Course framework
10 day course Monday – Friday 9am till 4pm
Eligibility
18 Plus, unemployed and no requirement to be claiming benefits
Positive steps towards employment
89% offered employment within 10 working days
Job opportunities following training
Healthcare Assistant, Senior Care Assistant, Support Worker,
Registered Nurse, Deputy Manager, Registered Manager, Area Manager.
Make the most of our connections
eResponse Healthcare Division, Borough Council,
Housing 21 and NHS
Course set up
Training Provision Only
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Industrail Warehousing CSCS
Shop Fitter, Construction Worker, Painter and Decorator
Course overview
• Warehousing
• Health and Safety
• CSCS card included
• CSCS test included
• CSCS DVD and Manual Supplied
Course framework
5 -10 day course Monday – Friday 9am till 4pm
Eligibility
18 Plus, unemployed and no requirement to be claiming benefits
Positive steps towards employment
81.8% offered employment within 10 days
Job opportunities following training
Shop Fitter, Construction Worker, Painter and Decorator
Make the most of our connections
Balfour Beatty, Persimmon Homes, Alleys Transport
Course set up
Training Provision and Sector Based Academy
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Customer Service
Customer Services Desk, Reception,
Call Centres and Information Desks
Course overview
• Customer Service
• Conflict Management
• Sales
• Help Desk
Course framework
5 -10 day course Monday – Friday 9am till 4pm
Eligibility
18 Plus, unemployed and no requirement to be claiming benefits
High quality training
97.25% pass success rate
Positive steps towards employment
83.8% offered employment within 10 days
Job opportunities following training
Customer Services Desk, Reception, Call Centres and Information Desks
Make the most of our connections
Gems TV, Shop Direct, Vigatas, Tourist information and
Kingfisher Shopping Centre
Course set up
Training Provision and Sector Based Academy
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Retail
Shop Assistant, Stock Room Controller, Supervisory Staff,
Assistant Retail Manager and Store Manager
Course overview
• Retail Sales
• Customer Service
• Manual Handling
• Sales Assistant
• Conflict Management
Course framework
5 -10 day course Monday – Friday 9am till 4pm
Eligibility
16 Plus, unemployed and no requirement to be claiming benefits
Positive steps towards employment
89.8% offered employment within 10 days
Job opportunities following training
Shop Assistant, Stock Room Controller, Supervisory Staff, Assistant Retail
Manager and Store Manager
Make the most of our connections
Sainsbury’s, The Range, Tesco, McDonalds, Pound Store and B&Q
Course set up
Training Provision and Sector Based Work Academy
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Contact Centre
Customer Services Desk, Reception, Call Centres,
Information Desks, Telesales and Inbound and Outbound Sales
Course overview
• Customer Service
• Conflict Management
• Sales
• Contact Centre
Course framework
5 -10 day course Monday – Friday 9am till 4pm
Eligibility
16 Plus, unemployed and no requirement to be claiming benefits
High quality training
97.25% pass success rate
Positive steps towards employment
83.8% offered employment within 10 days
Job opportunities following training
Customer Services Desk, Reception, Call Centres, Information
Desks, Telesales and Inbound and Outbound Sales
Make the most of our connections
Gems TV, Sigma, Vigatas, NHS, Fresh insurance and eResponse
Course set up
Training Provision and Sector Based Academy
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Food
Food Production, Manufacturing, Warehousing,
Production Manager, Quality Inspection and Food Service
Course overview
• Warehousing
• Food Manufacturing and/or Catering
• Manual Handling
• Fire Safety
Course framework
5 -10 day course Monday – Friday 9am till 4pm
Eligibility
16 Plus, unemployed and no requirement to be claiming benefits
High quality training
98.25% pass success rate
Positive steps towards employment
87.8% offered employment within 10 days
Job opportunities following training
Food Production, Manufacturing, Warehousing, Production Manager,
Quality Inspection and Food Service
Make the most of our connections
Blue Earth, Vandemoortele, Dawn Foods, Food Service Retail
and Rich Products
Course set up
Training Provision and Sector Based Academy
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eResponseTraining.co.uk
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Market Leading Training Solutions for the
Employed and the Unemployed.
Branches are located throughout central England in Redditch,
Worcester, Kidderminster, Coventry, Rugby and Northampton.
0845 257 6686
eResponseTraining.co.uk
bookings@eResponseTraining.co.uk
Head Office: County House,
9 Church Green West,
Redditch, Worcestershire, B97 4EA