Aero Products, Services and Support

Aero Products,
Services and Support
www.satcomdirect.com | www.satcomstore.com | www.terracomdirect.com
Flight Deck to Cabin Communications
Discover the Ultimate User Experience
Satellite Communications Solutions
for Business Aviation
TABLE OF CONTENTS
WHO IS SATCOM DIRECT®?…………………………… 1
ENTERTAINMENT
Military/Government…………………………… 2
WHERE WE ARE LOCATED…………………………… 3
ACCOUNT MANAGEMENT
TRAINING………………………………………………… 5
PROVIDERS
Inmarsat………………………………………… 7
Iridium…………………………………………… 9
OneViewTM…………………………………… 19
Plane Simple®………………………………… 20
SkyTicketSM…………………………………… 21
MOBILE APPLICATIONS……………………………… 22
SUPPORT
UnityTM /Unity AirTM…………………………… 25
Satcom OnSiteTM Service…………………… 26
Tele-Medical Support……………………… 27
Yonder® by ViaSat…………………………… 10
IN – FLIGHT
FlightDeck Freedom®………………………… 11
SD Flight Tracker……………………………… 13
Aero X ………………………………………… 14
GlobalVT …………………………………… 15
SDRTM ………………………………………… 16
SkyShieldSM…………………………………… 17
Global One Number®………………………… 18
EXCLUSIVE PARTNERS
Satcom Store………………………………… 28
TerraCom Direct®…………………………… 29
®
TM
U.S. Government Contracts
Who is Satcom Direct®?
Satcom Direct is a privately-held company founded in 1997, with headquarters
in Satellite Beach, Florida, and locations around the world. We provide global
satellite communications, data security, and applications to corporate, business,
military and government aviation, land-mobile and maritime industries.
Satcom Direct Communications® (SDC)
provides U.S. government users with
aeronautical, land-mobile and maritime
Inmarsat, Iridium and Ku-band services,
and customized support within a MACIII, Information Assurance-compliant
architecture. SDC provides aeronautical
Inmarsat services via DISA/DITCO contract
HC1013-13-A-0003 and GSA contract
GS-35F-0221R.
The new Satcom Direct World Headquarters – scheduled for completion in late 2015.
Satcom Direct pioneered ‘direct dialing’ service to aircraft in flight,
known as our Global One Number® service. Today, we provide nose-totail value-added services to aviation, including flight deck datalink service,
accelerated high-speed data, real-time traffic monitoring, VoIP services, ATS
position reporting, mobile applications and unified electronic billing. Satcom
Direct is a premier Inmarsat Distribution Partner, Iridium Service Partner and
ViaSat Yonder’s® preferred reseller.
satcomdirect.com
GOSatcom.com
We offer training classes and technology seminars on industry trends,
understanding Inmarsat and Iridium networks, hardware configuration
and troubleshooting techniques, plus a new industry-specific technology
certification, AeroIT. Our dedicated in-house software engineering team
designs new technologies and continually tests onsite in the company’s
satcom lab. As we grow, we continue to maintain our team commitment to
advancing all available services from the flight deck to the cabin.
Satcom Direct’s mission is to keep people connected to their world in the air,
on the ground or at sea, providing the best user experience possible.
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Where We Are Located
With office locations in multiple countries worldwide, no matter where your travels take
you, Satcom Direct® is there. Offering sales, service, on-site support and training, our
international reach ensures your satcom solutions are operating 24/7.
Satellite Beach, FL
Primary Ops Center
Training Lab
Satcom Store
Sales Office
Support Office
Secured Data Center
P +1 321.777.3000
F +1 321.777.3702
Savannah, GA
FlightSafety/
Gulfstream Lab
Sales Office
Support Office
+1 912.721.7939
Alexandria, VA
Government
Contracts
Sales Office
Support Office
+1 703.549.3009
Ottawa, Ontario
Canada
Sales Office
Support Office
+1 613.800.0926
Montreal, Quebec
Canada
Sales Office
Support Office
+1 514.900.3009
São Paulo, Brazil
Sales Office
Support Office
+55.11.2538.9068
Farnborough, UK
Training Lab
Sales Office
Support Office
+44.1252.554.460
Geneva, Switzerland
Sales Office
Support Office
+31.594.501.900
Moscow, Russia
Sales Office
Support Office
+7.926.283.66.06
Dubai, UAE
Sales Office
Support Office
+971.488.79118
Hong Kong, PRC
Sales Office
Support Office
+852.5808.6200
Seattle, WA
FlightDeck
Freedom Ops
Sales Office
Support Office
+1 321.777.1435
Denver, CO
Sales Office
Support Office
+1 720.328.7205
24/7 Technical Support
Melbourne,
Australia
Sales Office
Support Office
+61.400.220.137
United States
+1 321.777.3236
+1 888.448.9003
International
+31.594.501.900
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SD Training
Satcom Direct® training goes beyond
educating aircraft personnel on Satcom
Direct products and services and related
systems, our courses are designed to
enhance the skills and professional
development of participants.
Connecting with Customers
Annual Technical Event
Each year, Satcom Direct hosts
the industry’s premier satellite
communications technical event. The
Connecting with Customers (CwC)
conference brings together the best and
the brightest in satcom products, training
and trends. Customized technical tracks.
IA renewal. Hands-on training. Mobile lab
demos. And a little bit of fun. It all adds
up to the number one event in satellite
communications.
Rolling Lab
The Satcom Direct mobile lab travels
around the continental U.S. to provide
complimentary training to flight
departments who utilize Satcom Direct
products and services, updating customers
on new products and features including
new mobile applications and troubleshooting techniques. North America
SD Webinars
Satcom Direct offers live and recorded
webinars to allow participants to develop
core expertise in all aspects of in-flight
connectivity. Each session gives attendees
a better understanding of how each
service is used and how Satcom Direct
can help flight departments gain the
necessary knowledge to implement and
support aircraft connectivity services.
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SD Training Program –
The Americas
Curriculum is developed in conjunction
with industry leader, FlightSafety, as
well as OEMs such as Gulfstream and
Dassault. Coursework is certified by the
FAA, and the SD training department
consults with certifying authorities
including CompTIA, ISO, and the
American National Standards Institute
to create certification credentials, such
as its AeroIT course.
AeroIT Certification
AeroIT is the world’s
first information
technology certification
for the configuration
and troubleshooting of networks and
SATCOM systems onboard an aircraft.
AeroIT is a CompTIA certification.
And is a Professional credential similar
and complimentary to the Network+
certification, an industry standard for IT
networking professionals. The Americas
IA Training
This course provides 16 credit hours
towards Inspection Authorization continuing
education renewal. The curriculum
covers operation of their specific aircraft’s
onboard systems. Attendees learn to
properly configure classic voice, Swift
64, and SwiftBroadband aeronautical
services, and to perform diagnostics.
Includes cabin networking and bandwidth
management techniques. The Americas
Recorded Webinars available at
training.satcomdirect.com
Gulfstream Cabin
Communications Training –
Flight Safety International
Also included is instruction on the
compulsory checks for troubleshooting
satcom ranging from using the Satcom
Direct Unity kit to checking error logs
for common faults on various types of
equipment. EMEA, APAC
In partnership with Flight Safety
International, Satcom Direct offers satcom
technology training classes specifically
for operators of Gulfstream aircraft. The
classes provide comprehensive training
on aircraft cabin communications for
maintenance technicians, corporate flight
attendants, and pilots, along with datalink
training for pilots. The Americas
Introduction to IP and Voice
Networks
SD Training Programme –
International
The cabin has become more IP oriented,
as should the skillsets to support it. The
curriculum covers general concepts in
both IP and voice and is designed for
maintenance personnel, particularly
in engineering. This course equips
attendees to troubleshoot Satcom Direct’s
robust IP network, avionics, and fixed
networks. EMEA, APAC
Other Available Certified Courses
•S
atcom Direct Products and
Services
The international Programme offers
certified courses for the international
customer base. Certification is valid for
three years upon passing the appropriate
examination. Each course varies in length
and covers topics from troubleshooting
SATCOM systems to understanding
Internet networks and topologies.
EMEA, APAC
Foundation Course for
Satcom Aviation
• Introduction to Inmarsat Services
in Aviation
International Seminar Series
International Workshops include a series
of seminars focused on satellite flight
deck and cabin communication trends,
industry updates and emerging products
and services from Satcom Direct.
EMEA, APAC
This course covers the basic fundamentals
of satellite communications in aviation
from Inmarsat, Iridium and ViaSat.
The curriculum provides a detailed
introduction to all satcom constellations.
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Inmarsat Aero
The Aero Standard
Swift 64 Features
SwiftBroadband Features
SwiftBroadband 200 Features
Inmarsat Aero solutions are the standard
for business and military aviation. The
Inmarsat network is utilized worldwide
for providing seamless voice, Internet
and ICAO-approved flight deck safety
services. From the flight deck to the
cabin, Satcom Direct® Inmarsat services
provide communications solutions to
support pilots and passengers.
• Provides 64 kbps data per channel
• Designed for medium and heavy jets
• One, two and four-channel
• Coverage over major flight routes
• Designed for light jets and
turboprops
avionics
• IP data rates up to 432 kbps and X-Stream™ AMBE2 Voice telephony
• Standalone or simultaneous
operation with Inmarsat H/H+
through the same high-gain
antenna
®
• Acceleration available via Aero X
• Coverage over major global land masses down to 20° elevation
• IP data rates up to 200 kbps
• Streaming IP up to 16 kbps
• AMBE Voice telephony
• Acceleration available via
• 4” blade antenna
Aero X®
Classic Aero Voice Options
Aero H, Aero H+ and Aero I provide
global multi-channel voice and flight
deck datalink communications.
SwiftBroadband Coverage
Swift 64 and SwiftBroadband
Swift 64 and SwiftBroadband aero services
are NSA Type 1 securable via STE, KIV-7
and HAIPE devices, compatible with
existing government networks.
Americas
Classic Aero & Swift 64 Coverage
Europe,
Middle
East, Africa
SwiftBroadband 200 Coverage
Asia-Pacific
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coverage areas subject to change
coverage areas subject to change
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Iridium Aero
Iridium Everywhere
Satcom Direct® is a Tier One service
provider for Iridium, providing global
voice, fax and flight deck datalink
communications to business
and military aviation. We support single
and multiple channel Iridium transceivers.
Yonder®
Affordable Mobile
Broadband Service
Yonder® Ku-band Service is an affordable,
high speed Internet service which delivers
network performance similar to typical
cable modem and DSL technology.
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Truly Global Service
From the moment you board until the
moment you step off the plane, you can
use your laptop, smartphone or other
Wi-Fi-enabled devices to connect to
your onboard wireless “hot spot.”
AeroVTM VoIP Service
Iridium Features
• Voice and messaging services
• Flight deck datalink solutions available exclusively with
FlightDeck Freedom®
AeroV offers unlimited calling using any
aircraft broadband Internet connection—
no computer needed. You can make
calls to any landline, mobile, aircraft of
VoIP phone. And when someone calls
you direct or through your Global One
Number®, your phone rings as usual.
• Fax capabilities
Yonder Features
• AeroV TM compatible
• Browse the web
• Send and receive email in real-time
• Access your company’s network through a secure VPN
• Conduct video conferences
• ATS position reporting, available only from Satcom Direct
Yonder Toolkit app available
• Global One Number® option available
Yonder Coverage
Iridium Coverage
Iridium’s fully meshed orbiting satellite network provides
an interconnected L-band “canopy over the earth.”
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FlightDeck Freedom®
FDF Features
• Pre-departure/oceanic clearances
The Freedom to Choose
FlightDeck Freedom® (FDF) provides
aircraft operators the flexibility to select
the most cost effective mode of datalink
communications without sacrificing
data security. FDF is the only datalink
service to integrate flight deck and cabin
communications and allow connections
to the leading international trip planning
services around the world, providing the
ultimate user experience.
FlightDeck 360TM mobile app available
SD Flight Tracker mobile app available
FDF Trip Planners
• Digital ATIS
• Automatic delivery of takeoff/
landing reports
• Text and graphical weather
• Flight plan and winds upload to Flight Management Computer (FMC)
• Text messaging via email, mobile devices or fax
• Cabin systems monitoring available exclusively with FDF
• Secure communications via
Inmarsat and Iridium
• Aircraft Performance Group (APG)
subscribers uplink runway analysis
calculations directly to the flight
deck display
• FANS (CPDLC and ADS-C) Air Traffic Services (ATS) messaging
• Uplink flight deck notifications
based on geographical regions
using Satcom Direct Geofence
fdf.satcomdirect.com
FDF Portal Features
• Manage distribution lists for
messages from aircraft, takeoff/
landing reports, CAS/CMC reports
and engine trend reports
• Set up short codes to simplify sending of messages from the aircraft
• Designate who is authorized to send messages and emails to the aircraft
• Select unique service features including automatic Pre-Departure Clearance uplink, automatic receipt of service advisories and other
aircraft-specific features
• Aircraft Performance Group (APG)
calculations for runway analysis
and emergency procedures
FDF VHF coverage
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SD Flight Tracker
Flight Tracking Solution
Satcom Direct SD Flight Tracker is
the world’s first global flight tracking
solution. Precise fleet coordinates are
displayed using data transmitted via
Inmarsat, Iridium, Yonder and SITA VHF,
as well as Satcom Direct FlightDeck
Freedom® service.
You can also track aircraft via email
using our exclusive TrackerMail service
on your PC, tablet or mobile device.
Aero X®
SD Flight Tracker Features
• Real-time flight status: departure,
destination, ETA, altitude and
speed info
• At-a-glance status board
• No plug-in needed
• NEXRAD and satellite weather
overlays
Cruising at Higher Levels
Aero X® provides unparalleled levels
of global high-speed data exchange
by utilizing acceleration technology via
Inmarsat’s Swift 64 and SwiftBroadband
networks. Aero X is compatible with the
EMS Cabin Network Accelerator (CNX),
the Honeywell CG-710 Communication
Gateway Unit and the Satcom Direct
Router (SDRTM).
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How Aero X Works
AIRCRAFT
DATA COMPRESSION
• Full-screen mode for enhanced worldview
• Real-time aircraft log on/off status
• Aircraft configuration and profile
SATELLITE
• Send messages to the flight deck
• TrackerMail email function
SD Flight Tracker Mobile app available
GROUND EARTH STATION
sdft.satcomdirect.com
Aero X Features
• Utilizes compression and
acceleration technology
Aero X GROUND EQUIPMENT
DATA DECOMPRESSION
• Reduces operational costs
• Included at no charge with compatible equipment and
service configurations
• Used by the U.S. military,
business aviators and international governments
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INTERNET
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GlobalVTTM
SDR™
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SATCOM DIRECT ROUTER
In Flight Voice and Text
Using Your Smartphone
and YOUR Number
How GlobalVT Works
AIRCRAFT
Satcom Direct® AeroV TM was the first
Voice over Internet Protocol (VoIP)
solution designed and built specifically
for aviation. GlobalVTTM expands
the capabilities of AeroV so you can
now send and receive calls and SMS
messages from your own GSM phone
number.
Available for aircraft equipped with the
Satcom Direct Router (SDRTM ) and
GlobalVT, passengers can use their GSM
smartphone and their number to
text and talk anywhere in the world*.
SDR TM
The SDR is an aircraft network router that
simplifies cabin communications and allows
simultaneous use of multiple satellite
connections.
SATELLITE
*Within network provider coverage area.
GROUND EARTH STATION
GlobalVTTM mobile app
available in mid-2015
INTERNET
GlobalVT Features
• Use voice and text from your own
GSM phone number, anywhere
in the world
GlobalVT GROUND EQUIPMENT
• Available through all phases of
flight – take off to landing
• Use the smartphone’s contact list
for dialing and text messaging
• In-flight messaging and calls are
managed through the GlobalVT
mobile app
GSM GATEWAY
• Service available through multiple
satellite networks
• Satellite-ready solution for L-band,
Ku-band, Ka-band, and X-band
communications
• Gigabit Ethernet Support –
8 ports for WAN, LAN and cabin
connectivity
• 802.11n Dual band (2.4 +5.0 GHz) Wi-Fi
- Multiple Wi-Fi network support
allows for separate guest and/or
VVIP networks
• ISDN Support – 2 ports providing
4 channels of Swift 64 and voice
calling using AeroV®
The SDR also supports mobile applications
onboard cabin services such as a moving
map and Flight Tracker, command and
control of satellite links, and real-time
connection status reporting.
• 3G Data Support for Internet access
on the ground and remote support
Specifications:
• Discrete I/O Support – 4 input
and 4 outputs available
• Size:
10.9”L x 9”W x 3.7”H
(276.86mm L x 228.6mm W x 93.98mm H)
• Weight: 8.6 lbs.
• Power: 28V DC
• Certifications:
–DO-160G, DO-178B Level E
SDR mobile app available
TELEPHONE
15
Using intelligent traffic control, the SDR
allows multiple systems to operate on the
aircraft without additional wireless access
points, creating the ability for separate
guest or dedicated VVIP networks. While
on the ground, 3G/4G connectivity is
possible through the SDR, and data plans
for domestic and global roaming with the
SDR’s Dual-SIM module are available to
provide the best roaming rates around
the world.
SDR Features
• ARINC 429 Support – 4RX, 2TX
interfaces for location services
and/or engine trend monitoring
• Aero XR® allows acceleration,
compression and optimization of
multiple satellite links
GlobalVTTM mobile app
available in mid-2015
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SkyShield
Global One Number®
SM
SkyShield SM
Simplified Calling
SkyShield allows you to control your
in-flight data usage by blocking noncritical processes that slow down your
connection and increase your data costs.
Satcom Direct® Global One Number®
(GON®) utilizes patented technology,
providing you with quick, easy voice
and faxing to your aircraft.
SatcomAvailable
Store Features
Filters
(individual or bundled)
SkyShield acts as a filter for certain
processes and applications that use large
amounts of data, such as background
programs and software updates,
streaming audio and video services,
and social media feeds. Free up your
in-flight data connection for what is
most important to your mission. You
can select and combine any of our five
preconfigured options, or request a
custom filter built by Satcom Direct.®
Level 1: Software updates
Level 2: Audio and video
+ 1 3 2 1 .7 5 7 .0 2 0 0
AirCare ACCESS® Assistance
& MedAire® Medlink
Customers can utilize AirCare ACCESS
Assistance or MedAire Medlink Service
by dialing the aircraft Global One Number
and pressing “0” during the customized
greeting.
demo number
Level 3: Social media
Level 4: Cloud applications
Level 5: Active security threat
monitoring
Custom: Customer filters may be
built to your specifications
ATS Positioning
In place of the HF radio, pilots can dial
their Global One Number from the flight
deck phone and press “#” any time after
hearing the customized greeting.
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2
3
4
5
New York
Shanwick
Gander
Bodo
Iceland
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7
8
9
0
Santa Maria
San Francisco
Auckland
Brisbane
Johannesburg
To ensure that ATS can contact your
aircraft if required, pilots are encouraged
to reference the aircraft GON in the
“REMARKS” section of their flight plan.
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GON Features
• Direct dialing to the aircraft anywhere in the world
• Domestic and international
Global One Numbers available
• Quick, dependable connections
• Voice and fax through the same
Global One Number
• Customized multi-lingual greetings
and menu prompts
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OneViewTM
Plane Simple®
In-Flight Television
With OneView TM service from Satcom
Direct®, you can access DIRECTV®—
America’s #1 satellite television service.
OneView service is available throughout
the continental United States and includes
up to 150 channels. International freeto-air programming is also available in
Europe, the Middle East and India.
OneView service is compatible with
Honeywell’s AIS-2000 Multi-Regional
Airborne Information System and Rockwell
Collin’s Tailwind 100 and 300 systems.
24/7 Admin &
Troubleshooting Tool
Plane Simple is an online account
management tool for all Satcom Direct®
customers which provides aircraft
performance data in real time.
®
PS mobile app available
OneView Coverage
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Plane Simple Features
• View aircraft communications
systems status and traffic
• View satcom configuration, maintenance information and
technical support documents
• Email alerts
• View voice and high-speed data activity
• Online invoicing and payment
• Aircraft Internet speed test
United States
• SwiftBroadband usage calculator
and threshold monitoring
Western Europe: ASTRA
Western Europe: HOTBIRD
• Message Center
Eastern Europe: EUTELSAT W4
Middle East: NILESAT
Middle East: ARABSAT
India: INSAT 4B
ps.satcomdirect.com
DIRECTV Networks Available
®
Standard Channels
Premium Movies
Sports Packages
Copyright 2013 DIRECTV Inc. DIRECTV logo is trademark of DIRECTV, Inc. and is used with permission. All other marks
property of their respective owners. All programming and pricing subject to change at any time. Eligibility for local channels
based on service address.
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SkyTicket
Mobile Applications
SM
SkyTicket SM
Aircraft owners and operators now have
the option to bill selected passengers
for data consumed in flight. Designed
and built to fit customer needs, SkyTicket
provides an online account management
system via Satcom Direct® Plane Simple®
website where administrators can specify
the amount of data each passenger
can use as well as configure a variety
of flexible billing options. Plane Simple
also enables administrators to view
time thresholds, transaction history and
connection history.
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mobile
apps
AeroV™: In-Flight Softphone
SkyTicket Features
• Supported by Inmarsat’s
SwiftBroadband network
AeroV Mobile Features
• In-flight softphone that works with Yonder®, Inmarsat and Iridium satellite networks
• Data traffic usage can be separated
and billed to selected passengers
•W
hen activated with the SDR, users can use their smartphone and number to make
calls and send SMS message during all phases of flight
• Manage each passenger‘s data
usage via Plane Simple
• Supplies a pre-configured provider list for most manufacturers
• Intuitive interface for multiple call management to utilize phone contacts, swap, merge, split and transfer calls
• Flexible billing options
FlightDeck 360™: Tablet-Based Flight Deck Data
FlightDeck 360 Features
• Pre-departure and oceanic clearances
SkyTicket Credit Card
Using SkyTicket Credit Card, customers
can create personal accounts and
purchase data packages using their
credit card.
• Digital ATIS
• Monitor cabin communication status and usage
• Request / view Aircraft Performance Group (APG) performance calculations
• Request technical support from Satcom Direct® in flight
• View coverage areas for Inmarsat, Yonder, OneViewTM and SITA VHF satellite networks
getORT+SM: Mobile Satcom Support with Unity
getORT+ Features
• Upload ORT and other configuration files
• Load ORT+ files onto Honeywell SDU
• Support loading AIS-2000 SatTV systems with channel listing and receiver information
• Includes preloaded ORT files from Satcom Direct
• Ability to load ORT files received via email
• Included with the Unity kit
Get SatcomSM: Mobile Satcom Support with Unity
Get Satcom Features
• Easily connect to variety of satcom equipment for troubleshooting, diagnostics
and maintenance information
• Share serial console with remote web users over Wi-Fi or 3G for support & training
• Upload log files to cloud-based server
• Send log file data to Satcom Direct’s 24/7 technical support team
• Included with the Unity kit
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mobile
apps
|
Mobile Applications
Mobile Applications
GlobalVTTM: Voice and Text Using Your Smartphone
SD Flight Tracker Mobile Features
• When activated with the SDR, use voice and text from your own GSM smart phone and phone number, anywhere in the world*
• Displays precise fleet coordinates using data transmitted via Inmarsat, Iridium,
SITA VHF, Yonder and other Broadband networks, as well as Satcom Direct ®
FlightDeck Freedom service
• Standard, satellite or hybrid map overlay options
• Use your phone features just like on the ground
• NEXRAD, time zone and communications network overlay options
• Available through all phases of flight – takeoff to landing
• Display settings are synchronized with the SD Flight Tracker web account
to automatically reflect changes in both accounts
• Service available through multiple satellite networks
mobile
apps
SD Flight Tracker Mobile: Global Flight Tracker
GlobalVT Features
• In-flight messaging and calls are managed through the GlobalVT mobile app via your stored contacts
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*Within satcom and 3g provider service areas.
Available mid-2015
MATASM: Mobile Access Troubleshooting Application
MATA Features
• Troubleshoot connectivity and configuration of satcom systems onboard your aircraft
• Networking commands include ping and traceroute
• Results can be sent via email or SMS to the Satcom Direct® support team
SDRTM: View SDR Status and Services
SDR Features
• See satcom connectivity status and data usage
• View onboard phones and handset status
• Use the moving map to view your current location and ETA
MYflightSM: Moving Map Service
Yonder Toolkit: Real-time Yonder
®
MYflight Features
•R
eal time flight information including position reports, aircraft information,
weather data and more
Terminal Management
Yonder Toolkit Features
• Completely mobile – no additional hardware is required
•M
onitor and manage the ViaSat Yonder satellite terminal
and service in real time onboard your aircraft
• Compatible with all IP-based aviation broadband connectivity solutions
• Moving map display with service coverage maps
• Capture log data to send via email for maintenance analysis
• Monitor and collect real-time diagnostics
PS MobileSM: Account Management
PS Mobile Features
• Access detailed records for all of the active services available onboard your aircraft
• Configuration summaries, daily and monthly usage records, as well as in-depth call traffic information
• View most recent and/or current flight leg information
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Unity™/Unity Air™
Satcom OnSite™ Service
Unity TM
|
OnSite Technical Support
Unity enables your avionics technicians
to connect to various satcom systems
via a personalized selection of terminal
adaptors and mobile applications
for troubleshooting, diagnostics and
configuration information.
getORT+ mobile app available
SM
Unity
TM
Features
• Interface with satcom equipment
through any iOS device
• Share serial console with remote
web users over Wi-Fi or 3G for
support and training
• Upload log files to cloud-based
server
• Send log file data to Satcom Direct’s®
24/7 technical support team
Get SatcomSM mobile app available
The S.O.S. program was developed and
is supported by our Microsoft, Network+
and Cisco certified personnel. Our
technical support team is the best in
the industry and specializes in satcom
systems, cabin and flight deck avionics
and network engineering.
Unity Supported Equipment
Honeywell
• MCS (3000/4000/6000/7000/7200
• HD-710
• CG-710, CR-710
• AIS-2000 Sat TV
• Aspire 200
S.O.S.™ Features
Satcom Direct
+ 1 3 2 1 .7 7 7 .3 2 3 6
• SDR
Satcom Direct Technical Support
EMS Aviation (Honeywell)
• HSD (400/440)
• CNX (100/200)
• CCU (100/200)
Rockwell Collins
• SAT (2100/2200
• HST/SRT
Thrane & Thrane (Cobham)
• Aviator Series (200/300/350/700)
iPad optional (4G/LTE optional)
Satcom Direct® premier service—
Satcom OnSite™ (S.O.S)—provides
technical services and support at the
customer’s location for any aircraft in
distress. Satcom Direct proprietary
software tracks satellite systems statuses
and triggers alerts and notifications when
connectivity issues arise. Our specialists
then contact customers to perform
system and configuration checks,
resolving any problems.
• On-site technical support
and customized training
• Real-time monitoring of aircraft satcom systems
• Satcom hardware troubleshooting for all avionics types
Unity Air TM Features
• Unity without the wires!
• New aircraft communication
systems consulting
• Download logs and upload
ORT files from the comfort
of the cabin
• 24/7 technical support by phone
• Provides a wireless connection for
the Get Satcom and getORT+ apps
• Full activation and system set-up
• Up-to-date satcom system
and router configurations
• Built in rechargeable battery
• 4 hours of wireless connectivity,
or plug it in for more!
25
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Tele-Medical Support
Exclusive Partner
A Plan for the UnplannedTM
One Stop Shop for global
Satellite Voice and Data
Satcom Direct® has teamed up with
Aircare ACCESS® Assistance to provide
an affordable, comprehensive medical
program that includes 24/7 worldwide
tele-medical and tele-support services
that flight departments of any size can
use every day.
Satcom Direct® land and mobile division
provides communications solutions for
all global satellite voice and data needs.
From in-flight handheld systems and
WiFi hotspots to land based satellite
broadband service, Satcom Direct
can help.
Satcom Direct FlightDeck Freedom
datalink service enables the Aircare
ACCESS Assistance team to track
your aircraft in real time, prepare for
emergency situations that may occur
along your route of flight, and contact
the aircraft via text message or voice.
®
|
Satcom Store Features
• Global One Number
• 24/7 Technical Support
• System Integration
• Managed Services
• Online Account Management
• Rentals
• Maritime Broadband
• Disaster Preparedness Kits
When a medical emergency strikes
in flight and timing is critical, Aircare
ACCESS Assistance could be the most
important call of your life. Peace of mind
starts here.
www.satcomstore.com
27
Medical Assistance
Travel Assistance
Universal Assistance
• Medical Examiner Consults
• TravelerALERTS
• Embassy Referral
• Medical Referrals
• Immunization Requirements
• Cultural Reports
• Medical Monitoring
• Passport/Visa/Customs
• Legal Referrals
• Prescription Replacement
• Lost Document Assistance
• Financial Guarantees
• Evacuation Coordination
• Emergency Travel
• Translation Services
• Hospital Admission
• Flight Tracking via FDF
• Urgent Message Relay
™
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Exclusive Partner
Securely Connected
How The Power of Three Works
Satcom Direct® products and services
are connected and secured by
our wholly owned data center,
TerraCom Direct®. TerraCom Direct is a
Tier 3 facility that provides customized
solutions for cloud services, network
connectivity and data security for
businesses of all kinds. Housed in a
concrete bunker designed to withstand
Category 5 hurricanes, it offers carrierneutral bandwidth options, is backed
by redundant bi-fuel generators, and
supports multi-layer physical and
network security.
TerraCom Direct constantly monitors
information transmitted to and from
Satcom Direct customers’ aircraft
and alerts of potentially malicious
activity. With checks throughout the
communications chain, it facilitates
secure connection to company
networks and brings added peace
of mind.
SATELLITE
AIRCRAFT
YOUR OFFICE
TERRACOM
DIRECT
PRIVATE CLOUD
Satcom Store
Features
TerraCom
Direct
Features
• 25,000 sq. ft purpose-built facility
• SSAE 16/SAS 70 II certifications
• Tier III data center
• Fully redundant systems
• Private access suites
• Caged areas
• Racks, cabinets and per rack units
• Secure fiber connectivity
• Custom-engineered solutions
29
YOUR PC
Satcom Direct
World Headquarters
1901 Highway A1A
Satellite Beach, FL32937 USA
P +1 321.777.3000
F +1 321.777.3702
www.satcomdirect.com
www.satcomstore.com
Satcom Direct
International Headquarters
Farnborough Airport, Hangar 2
Farnborough, Hampshire GU14 6XA, UK
P +44.1252.554.460
www.satcomdirect.co.uk
www.satcomstore.co.uk
24/7 technical support: +1 321.777.3236
support@satcomdirect.com
© 2015 Satcom Direct, Inc. All rights reserved. Printed in U.S.A. 02/15
Registered trademarks are property of their respective owners.
Experience
The Satcom Direct®
Service Video