Crop years 2010/2011 and 2011/2012
Transcription
Crop years 2010/2011 and 2011/2012
Management and Sustainability Report Crop Years 2010/2011 and 2011/2012 Avenida Paulista, 287 | 1º, 2º and 3º floors 01311-000 | São Paulo | SP | Brasil Telephone +55 11 2618-8166 www.copersucar.com.br -capa_INGLES.indd 1 8/17/12 1:41:54 PM Introductory note This Management and Sustainability Report contains statement of the Company’s main advancements in governance, strategy and performance over the last three years, referring to the mandates of the Board of Directors and Executive Board, as well as the presentation of the sustainability performance indicators in accordance with the guidelines and criteria of Global Reporting Initiative G3 for the period from April 2010 to March 2012. This edition provides continuity to the first published report, now screened through external verification (B+ level) with the seal of the auditing firm BVC. The financial statements of Copersucar S.A., for the financial year ended at March, 31, 2012, can be found at www.copersucar.com.br/informacoes_financeiras_en.html Summary 1.Messages...............................................................................................................................................5 2. Reporting and materiality ................................................................................................................. 11 2.1 Evolution in the reporting process............................................................................................................ 12 2.2 Construction of the materiality matrix..................................................................................................... 13 2.3 Material themes for stakeholders.............................................................................................................. 15 3. The Company....................................................................................................................................... 19 3.1 Efficiency in supply, commercialization and logistics..........................................................................20 3.2 Corporate structure...................................................................................................................................... 21 3.3 Operational structure.................................................................................................................................. 22 3.4 Evolution of the business model............................................................................................................... 25 3.5 Business strategy.......................................................................................................................................... 26 3.6 Transparency in business............................................................................................................................ 27 3.7 Logistic efficiency......................................................................................................................................... 35 3.8 Ethics and governance................................................................................................................................ 42 4. Sustainability at Copersucar........................................................................................................... 55 4.1 Challenges and opportunities....................................................................................................................56 4.2 Governance of sustainability ...................................................................................................................58 4.3 Engagement in practice..............................................................................................................................60 4.4 Commitments with sustainability.............................................................................................................. 62 5. Material themes for stakeholders.................................................................................................... 65. 5.1 Transparency in business............................................................................................................................66. 5.2 Ethics and governance................................................................................................................................66. 5.3 Product responsibility..................................................................................................................................66. 5.4 Health and safety.......................................................................................................................................... 72 5.5 Climatic changes........................................................................................................................................... 78. 5.6 Conservation of resources and biodiversity...........................................................................................84 5.7 Human rights and the value chain............................................................................................................ 92 5.8 Generation of co-products..........................................................................................................................110 6.Declarations.......................................................................................................................................116 6.1 GRI Application Level Statement..............................................................................................................116 6.2 Independent Assurance Statement.......................................................................................................... 117 7. GRI remissive index.........................................................................................................................122 8.Glossary.............................................................................................................................................130 9. Partner Mills (June 2012)............................................................................................................... 132 10. Management – Copersucar S.A....................................................................................................... 139 Messages Messages Messages Copersucar is ready to meet the today’s challenges and to continue growing, with operational excellence, competitiveness, profitability and sustainability. The economic, social and environmental pillars provide support to results that have been reached and to future projections. Advancements in governance [1.1, 1.2] In presenting its second Management and Sustainability Report to the market and to society, now screened through external verification of its indicators and forms of management, Copersucar reaffirms its commitment with the Company’s sustainable development and Brazil’s sugar-energy sector. It also reiterates its conviction that, in spite of the conjunctural setbacks faced in recent crop years, the sugarcane industry is at the verge of a new virtuous cycle, with generation of value throughout the productive chain and significant environmental and social gains. The reasons behind this optimism are predicated on the quality of results presented by Copersucar, as well as on the analysis of the future scenario that shows to be, underpinned on a robust investment and competitiveness recovery program, with overcoming of adverse conjunctural conditions. We firmly believe in the expansionist and enterpreneurial spirit that guides the sugar-energy sector in Brazil. We are the country with the best productive capacity and expansion margin, owner of natural resources and broad technology expert, which provides us with conditions to further optimize the exploitation of sugarcane as a clean and renewable source of food and energy for the planet. Essential for any expansion, the demand both for sugar and ethanol shows continuous growth. In addition to the environmental benefits from the use 6 of ethanol, the cultivation of sugarcane has great potential of expansion of its productivity, not only from gains in agricultural, industrial and logistic processes, but most importantly with the introduction of disruptive technological innovations, such as new plant varieties and the production of second generation ethanol. It is in this context that Copersucar stands out as a differentiated player in the sugar-energy sector, ready to respond to current challenges and to continue to grow. It has achieved this with operational excellence in the logistic integration of the value chain, competitiveness in the markets, profitability in results and sustainability in the harmonization of the economic, social and environmental pillars, which provide a solid base to its current accomplishments and to future projections. Over the last three years, we have improved our corporate governance model. In this sence, we have strengthened management tools in line with pertinent legal requirements for Corporations and the best market practices, having in view the perspective of having the Company listed in BM&FBovespa’s New Market. Faced with the unfavorable circumstances in the global financial market that precipitated since July 2011, the company’s initial public offering project was postponed, with the preservation of advancements incorporated into the management model. A few of the main changes were the introduction of independent members in the Board of Directors and the elaboration of quarterly reports on economic and financial performance, although these are not disclosed to the market. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Messages Protected by the high level of corporate governance and the clarity of the strategic orientation, established by the shareholders and set in motion by the executive board, Copersucar’s unique business model has enabled us to reach a favorable performance in face of adverse market conditions and to establish as goal world leadership in the sugar-energy sector, outperforming the main sector indicators. The results obtained from the latest crop years and presented in this report prove the assertiveness of our model, which values scale and competitiveness. The Company’s structure provides for logistic efficiency, while the Partner Mills ensure regularity of supply to meet global demand for sugar and ethanol. With the partnership of 50 producing (nonpartner) mills we were able to further increase product volume to meet customer needs, resulting in what we call the “consolidation of supply”. In its commercialization operation, Copersucar has defined as its main mission the continuous engagement of the Partner Mills. The objective is to promote each unit’s evolution in good socioenvironmental and management practices of its impacts. Since we began the work, we have already noticed significant results, especially in relation to defined priority themes like greenhouse gas (GHG) emissions, water resources and biodiversity. Another important highlight of the engagement is the Bonsucro™ (Better Sugar Cane Initiative) certificate obtained by five of the 48 Partner Mills. Bonsucro™ certification analyzes good social and environmental practices in the production chain and is required by the international market. This relevant conquest is summed up to the prior approval of 39 Partner Mills in the registration of Renewable Fuel Standard (RFS2), North American standard of environmental requirements for ethanol importation, as well as in the registration with the California Air Resources Board (CARB), which requires adaptation of products to Low Carbon Fuel Standard (LCFS). Thus we reaffirm our vision that sustainability is a premise for business perpetuity, as value generation factor throughout the entire chain, from mills to end customers. With a portfolio that, strictly, follows globally established standards and is not differentiated from other competitors in the commodity markets in which it operates, Copersucar excels for the quality of relationship that it maintains with its diverse publics of interest, which constitutes a decisive factor for the establishment of long-lasting ties. With the purpose of adding value to these relationships and to reach the strategic ambition of world leadership in the commercialization of sugar and ethanol, the Company has been investing heavily in scale, efficiency and responsible performance, contributing so that Brazil may continue to exercise its lead role in the global sugar-energy sector. This course of success would not have been possible without the trust and support of shareholders, the integrated work along with Partner Mills, the dedication and endeavor of employees and closeness with the customers. Thus, we extend our gratitude to everyone associated with Copersucar’s business and we reiterate our firm belief in the promising future that we have ahead. Luís Roberto Pogetti Chairman of the Board of Directors Copersucar S.A. 7 Messages With positive economic performance, we confirm the assertiveness of our business model, based on the balance in the chain, and we seek to keep abreast with the market to identify new operation opportunities and to maintain profitable growth. [1.1, 1.2, 2.7] Results and perspectives In the crop years 2010/2011 and 2011/2012, the Brazilian sugar-energy sector went through an accommodation process, with retraction in investment volume, after years of heavy financial contribution, and crop failures caused by climatic variations, which greatly punished agricultural performance. However, the potential demand did not stop growing, particularly in the ethanol market, due to increase in the fleet of flex fuel vehicles and the growing recognition of biofuel through its contribution to the environment. The perspectives for the forthcoming crop years, however, are positive for the country. The resumption of growth is planned, with new round of investments, renewal of sugarcane plantations and perspective of increase of productivity per hectare. To meet the market’s growing demand, Brazil must double its production. At Copersucar, many of the Partner Mills are already modernizing and expanding their agricultural and industrial units. Currently, our national market share is 22%, and we intend to reach 30% in the Central-Southern region by 2015. With a long-term vision, we seek to anticipate market demands and trends and to adapt ourselves to the requirements of different countries where we operate. Quality and efficient distribution of products is the main focus of the company’s investments. From total of the scheduled BRL 2 billion, Copersucar con- 8 tributed over BRL 300 million on logistics in the last two crop years, favoring its competitiveness and adding value to the productive chain. During this period, we placed in operation the Ribeirão Preto Multimodal Terminal, started the expansion of the Copersucar Sugar Terminal (TAC) in Santos, and formalized our share in the company Logum, responsible for the construction of the ethanol pipeline with the capacity to transport over 20 billion liters of ethanol from the countryside of São Paulo to the coastal region of São Paulo and Rio de Janeiro. This investment cycle will extend up to 2015. In the last two years the economic and operating results were good for Copersucar despite of crop failure that marked last period. In the last two crop years, the company increased its supply by 28% (in terms of equivalent sugarcane crushing). We ended 2011/2012 with 7.0 million metric tons of sugar and 3.7 billion liters of ethanol commercialized. We were responsible for the transaction of 24% of the total sugar production in the country. [2.8] In the ethanol market, we commercialized what is equivalent to 18% of Brazilian production. We ended the crop year 2011/2012 with net revenues of BRL 11.2 billion, which corresponds to an accumulated growth of 35% over the previous period and three times the billing obtained in the crop year 2009/2010. We attribute the results to our differentiated business model, which balances productive efficiency and scale. With 48 Partner Mills, we are integrated to production, which enables us to negotiate prod- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Messages ucts in advance. Today, 80% of sales are performed this way, through short, medium and longterm contracts. Partnership with about 50 non-partner mills further increases product volume, which, summed up to our logistic structure ensures the meeting of demands of customers in Brazil and worldwide, business profitability and increase in market share. We have increased our presence in strategic regions and with growing sugar consumption, such as Asia and the Middle East. We have also intensified ties with trading partners in the United States, particularly after the opening of the North American market to Brazilian ethanol, which the Environmental Protection Agency (EPA) considered as an advanced fuel and with the lowest greenhouse gas (GHG) emission rate. The end of the tariff barrier opens new prospects to the Brazilian industry with significant impact in the long-term, since the United States has advanced fuel use goals and a consumer market twice larger than Brazil’s. date its long-term relationship with customers and to continue investing in its team and sharing our strategic vision – that of maintaining a high growth rate through an innovative and balanced business model focused on the future. For all these conquests, we thank the trust deposited in us by our shareholders and customers, the endeavor and dedication of our employees and suppliers, and we reaffirm commitment with the strategic objectives of continuous and sustainable growth for Copersucar and all the links in its value chain. Paulo Roberto de Souza Chief Executive Officer Likewise, the recognition of high sustainability standards, obtained with the Bonsucro™ certificate consolidates Copersucar’s relevance as a global player and values its sustainable operation throughout the entire productive chain. For the crop year 2012/2013 the perspective is one of recovery in the price of commodities and a reduction in the disparity of profitability between sugar and ethanol. In relation to the mills, the challenge is to increase productivity and to reduce costs, with assurance of growing standards of sustainability in all operations. For Copersucar, it is to maintain an equitable distribution of profit margins in each link of the chain, to engage more and more the Partner Mills in the principles of sustainability, to consoli- Copersucar S.A. 9 Reporting and materiality Reporting and materiality Reporting and materiality Reflection of advancements in sustainability management, the Company presents its second report, from the identification of relevant themes for its stakeholders and with GRI application B+ level. The study of materiality and the engagement of stakeholders were also improved. 2.1. Evolution in the reporting process Assumed as commitment in the 2009/2010 Sustainability Report, the second Sustainability Report of Copersucar approaches the economic, social and environmental performance of Copersucar S.A. and the Partner Mills in the period from April 1, 2010 to March 31, 2012 –crop years 2010/2011 and 2011/2012. Published biennially, the document is part of a continuous improvement process, which includes the implementation of a computerized information system for collection of information among all the units involved: Copersucar, the Sugar Terminal (TAC) and the Partner Mills. [3.1, 3.2 3.3, 3.5] For the subsequent reporting period, the logistic terminals of São José do Rio Preto, Ribeirão Preto and Guarujá will be included. The document was elaborated in accordance with Global Reporting Initiative (GRI) methodology and follows the G3 guidelines, having passed through the GRI Application Level Examination and reached the B+ level. Another objective pointed out in the previous report and completed in this cycle is the external verification, conducted by the company Bureau Veritas Certification (BVC). [3.5, 3.13] In order to evolve in communication as well, the document was developed based on a materiality study, which resulted in a set of 17 more relevant themes to be addressed. Grouped in eight chapters, they provide structure to the report and were used in the selection of 65 GRI indicators, accounted for by Copersucar / TAC (C) and the Partner Mills (U). [3.5] List of 48 Partner Mills 12 Aralco Cocal II - Narandiba Jacarezinho Santo Antônio Aralco – Alcoazul Da Pedra José Bonifácio São Francisco Aralco – Figueira Decal – Rio Verde Lins São José da Estiva Aralco – Generalco Destilaria Santa Inês Melhoramentos São Luiz S.A. Batatais Ferrari Monções São Manoel Buriti Furlan – Avaré Nossa Sra. Aparecida Uberaba Caçu Furlan – Santa Bárbara Pioneiros Umoe Bioenergy II Catanduva Iacanga Pitangueiras Viralcool I – Pitangueiras Cerradão Ibirá Santa Adélia – Jaboticabal Viralcool II – Castilho Clealco – Clementina Ipê Santa Adélia – Pereira Barreto Zilor – Barra Grande Clealco – Queiroz Ipiranga – Descalvado Santa Lúcia Zilor – Quatá Cocal I – Paraguaçu Paulista Ipiranga – Mococa Santa Maria Zilor – São José Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Reporting and materiality Adherence of the mills to the indicator monitoring and result reporting system is voluntary and fruit of an engagement work of Copersucar along with its Partner Mills. In relation to the previous report, the number of Partner Mills increased from 39 (crop year 2010/2011) to 48 (crop year 2011/2012). Thirtyfive (35) mills, in the crop year 2010/2011, and 45 mills, in the crop year 2011/2012, took part in the collection and consolidation of data. The mills that did not participate during this period are preparing for the implementation of procedures intended for the collection and consolidation of indicators for the forthcoming crop years. With respect to Copersucar’s (C) indicators, they cover the operations of the administrative office in the city of São Paulo, and the Copersucar Sugar Terminal (TAC), in Santos (SP). The GRI profile items are accounted for solely by Copersucar. [3.6, 3.7, 3.8, 3.9, 3.11] 2.2. Construction of the materiality matrix Between October and November 2010, Copersucar undertook its second stakeholder engagement and materiality study process. In addition to the internal public and the Partner Mills that were consulted for the elaboration of the first GRI report, in 2008, in the current edition logistics suppliers, professional and trade associations, national and international customers, non-governmental organizations (NGOs), the press and financial institutions were also involved. Altogether, face-to-face and telephone interviews with 68 people were conducted, who also responded a materiality test by e-mail. For the Partner mills, a panel was conducted in Ribeirão Preto (SP). [3.5, 4.14, 4.16] Coordinated by a specialized consulting firm, the work was concluded with the cross-referencing of data and Meeting of the mills’ sustainability technical group (November 2011) Copersucar S.A. 13 Reporting and materiality Level of importance for stakeholders Materiality matrix 17 06 07 01 08 31 02 09 03 24 16 15 10 11 30 25 14 12 13 04 41 33 19 46 42 34 2926 18 05 28 22 23 21 20 45 40 4339 35 27 32 48 49 47 38 37 36 44 50 Level of importance for the company Relevant themes for stakeholders and Copersucar [4.17] 1. Forced labor / analogous to slavery 2. Reduction in greenhouse gas emissions 3. Child labor 4. Bribery, fraud and corruption 5. Product quality 6. Forced labor / analogous to slavery in suppliers 7. Child labor in suppliers 8. Occupational risks and accidents 9. Rational use of water 10.Corporate governance 11. Impacts of climatic changes on agriculture 12.Transparency in disclosure of results 13. Burning on sugarcane plantations 14.Code of conduct 15.Soil and water resource conservation 16.Supplier qualification 17. Conservation of permanent preservation areas (APPs) / riparian forest 14 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Reporting and materiality Meeting of Copersucar road transport operators (September 2011) creation of the company’s new materiality matrix, which contains the most relevant themes to be managed and reported by the Company and that involve the entire value chain. The stakeholders will be engaged every two years, as long as this engagement is deemed necessary for materiality. For the stakeholder group composed of the Partner Mills, the engagement meetings will be held three times during the crop year, in addition to contact routine for the execution of works in the course of the crop year. [4.16] The results of the materiality matrix reinforces the importance of Copersucar’s main focal points of strategic operation: business ethics and good governance reflected on its strategic ideology and on the daily conduct of its managers, employees and partners, and appreciation of people and the ecosystem in the entire coverage of its operation, expressed in the strict observance of human and environmental aspects in all its practices. [3.5] 2.3. Material themes for stakeholders [4.17] 1. Transparency in business 2. Ethics and governance 3. Product responsibility 4. Health and safety 5. Climatic changes 6. Conservation of resources and biodiversity 7. Human rights and value chain 8. Co-product management Although it does not appear in the quadrant of greatest relevance, co-product management is included in the materiality matrix, which is an important indicator and monitored on a routine basis in the management of Partner Mills. Copersucar S.A. 15 Reporting and materiality Selection of indicators from relevant material themes [4.17] Materiality in the report Content GRI item or indicator Transparency in business Transparency in disclosure of results 1.1, 1.2, EC1 C and EC4 C Supplier qualification EC6 C/U and HR3 C Bribery, fraud and corruption SO2 C, SO3 C and SO4 C Corporate governance 4.1 to 4.10 Code of Conduct Forms of management SO, SO4 C and HR4 C Product responsibility Product quality Forms of management PR, PR1 C to PR9 C Health and safety Occupational risks and accidents LA6 U, LA7 C/U, LA8 C/U and LA9 C/U Reduction of greenhouse gas (GHG) emissions EN18 U Impacts of climatic changes on agriculture EC2 C Burning practices Forms of management EN, EN18 U Soil and water resource conservation Forms of management EN, EN8 C/U, EN9 U and EN10 U Rational use of water EN8 C/U, EN9 U and EN10 U Conservation of permanent protection areas (APPs) and protection of the riparian forest EN12 U and EN28 C Forced labor / analogous to slavery HR7 C/U Child labor HR6 C/U Forced labor / analogous to slavery in suppliers HR1 C, HR2 C/U and HR3 C Child labor in suppliers HRI C, HR2 C/U and HR3 C Respect for people LA1 C/U, LA2 C, LA3 C, LA4 C/U, LA5 C, , LA14 C, LA12 C, LA11 C/U, LA10 C/U, LA13 C, EC5 C/U, EC3 C Community relationship EC8 C/U, EC9 U, SO1 U Ethics and governance Climatic changes Conservation of resources and biodiversity Human rights and value chain Co-product management EN2 C/U, EN22 C/U, EN30 C Key to indicators: Responded by Copersucar: C Responded by Partner Mills: U Questions, comments and suggestions regarding Sustainability Report 2010/2011 and 2011/2012 must be addressed to the Company’s Sustainability department, by e-mail sustentabilidade@ copersucar.com.br or by telephone (55 11) 2618 8251. [3.4] 16 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Reporting and materiality Next, we present the number of responding mills by indicator and their representation with respect to the total crushed cane. Representativeness of the indicators in relation to the crushed cane (%) in Partner Mills Indicator Environmental EN2 EN3 EN4 EN8 EN9 EN10 EN12 EN13 EN14 EN18 EN22 EN23 Labor LA1 LA4 LA6 LA7 LA8 LA9 LA10 LA11 Human Resources HR2 HR5 HR6 HR7 HR9 Social SO1 Economic EC5 EC6 EC8 EC9 Respondents crop year 2010/2011 % crushed cane Respondents crop year 2011/2012 % crushed cane 35 34 35 33 35 35 33 32 32 35 35 33 91% 90% 91% 83% 91% 91% 88% 86% 86% 91% 91% 88% 40 39 39 39 45 36 35 35 36 43 40 45 93% 91% 91% 91% 96% 80% 72% 72% 75% 89% 91% 96% 35 35 35 * 24 32 32 25 91% 91% 91% * 65% 86% 85% 64% 45 43 41 37 28 41 35 29 96% 89% 84% 81% 66% 86% 76% 65% 27 33 35 35 35 84% 88% 91% 91% 91% 38 38 41 41 45 78% 83% 85% 85% 96% 8 20% 8 20% 34 31 25 30 87% 83% 68% 81% 45 40 30 33 96% 87% 78% 71% * Not monitored as GRI indicator in the crop year 2010/2011 Copersucar S.A. 17 The Company The Company The Company With 48 Partner Mills, Copersucar has a growing share in the sugar and ethanol market in Brazil and abroad. Corporate composition and structure of operations are aligned to act efficiently in all production, distribution and commercialization cycle stages. 3.1. Efficiency in supply, commercialization and logistics Incorporated in 2008, Copersucar S.A. was created by members of the Cooperativa de Produtores de Cana-de-Açúcar, Açúcar e Álcool do Estado de São Paulo [Cooperative of Sugarcane, Sugar and Alcohol Producers of the State of São Paulo], to acquire flexibility against the market, to exploit its growth potential and to invest in new commercial strategies, without losing grip of the values of cooperativism. The major differential of this business model is its capacity to integrate all links of the chain, from the producer to the end customer, derived from the partnership between the company and the Partner Mills and from its logistic capacity. The mills are, at the same time, suppliers, through the Cooperative, and shareholders, represented in the Board of Directors. Each of them maintains autonomy in the management of their business, with sharing of experiences and best practices, and dedicates 100% of production to Copersucar, by way of the Cooperative, through long-term contracts, which enables the consolidation of large supply volumes. Copersucar S.A. is responsible for the commercialization and distribution of sugar and ethanol, under competitive conditions, with gains in efficiency derived from its logistic capacity and from the relevance of its market position. Today, it is the largest trading firm integrated to production in the Brazilian sugar-energy sector, with a market share of 18% recorded in the crop year 2010/2011, and 22% in the crop year 2011/2012, and one of the largest worldwide, with cus- 20 Loading of ship at the TAC tomers in approximately 50 countries. Operationally, it has a structured commercial sales department and an efficient and intermodal logistics system. Currently there are 48 Partner Mills, which make up 25 economic groups, whereby 11 are exclusive ethanol producing mills. In the crop years 2010/2011 and 2011/2012, nine Mills were incorporated into the company, of which seven are in the State of São Paulo and two in the State of Goiás, where Copersucar did not use to operate until then. The company also operates in Minas Gerais and Paraná – all in the Central-Southern region. Altogether, the mills have a total crushing capacity of 115 million metric tons of sugarcane per year, or 18% capacity of the whole Central-Southern region. To meet the demands, the Company also acquires products from nonpartner mills, partner suppliers of Copersucar. [2.1, 2.2, 2.5, 2.6, 2.9] Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company 3.2. Corporate structure Limited. The latter is a 50:50 joint venture with the Jamal Al Ghurair Group, from Dubai, with head office in the British Virgin Islands, and dedicated to ocean freight. With its head office in the city of São Paulo, the Company has as subsidiaries Cia. Auxiliar de Armazéns Gerais, responsible for the Copersucar Sugar Terminal at the Port of Santos, Sugar Express Transportes S.A. , which manages road freights, Copa Shipping do Brasil Ltda. and Copersucar Armazéns Gerais S.A. Overseas, its subsidiaries are Copersucar International N.V. (Curaçao), Copersucar Trading A.V.V. (Aruba), Copersucar Europe B.V. (Holland) and Copa Shipping Company The Company is also a shareholder of Logum, the company responsible for the construction of the ethanol pipeline that will integrate the biofuel producing hubs with consumer and distribution centers, and of Uniduto Logística S.A., which is also a partner of Logum. The company even has exclusive representatives in the United States. . [2.3, 2.4] Corporate structure Copersucar Armazéns Gerais S.A. 99.99 copersucar s.a. 100 Diverse (Sugar and Ethanol mills and others) 100 99.99 99.99 Copersucar International N.V. (Curaçao) Sugar Express Transportes S.A. Cia. Auxiliar de Armazéns Gerais 100 20 32.62 Copersucar Trading A.V.V. (Aruba) Logum Logística S.A. Uniduto Logística S.A. 100 50 Copersucar Europe B.V. (The Netherlands) Copa Shipping Company Limited (British Virgin Islands) June 2012 Copersucar S.A. 21 The Company 3.3. Operational structure Copersucar has an extensive logistics system, with road, railway and maritime operations, as strategy to market its products and deliver them efficiently to its customers. The logistic system consists in multimodal terminals to receive, store and dispatch sugar to producing hubs; and long-term contracts with railway, road and maritime transport operators. In the crop year 2011/2012, this logistic structure received investments of BRL 300 million, particularly for the commencement of expansion works of the Copersucar Sugar Terminal (TAC) at the Port of Santos and the share in Logum’s capital. The capacity and speed in operations of the multimodal terminals also increased. The São José do Rio Preto and Ribeirão Preto terminals were modernized and expanded, reaching a throughput capacity of 2.3 million metric tons of sugar per year, with reception by freight road transport and large-scale shipment by freight rail transport up to the Port of Santos. In Guarujá, Copersucar started to operate its Container Terminal (TEC), with capacity to ship 500 thousand metric tons of bagged sugar, which extends flexibility in service to diverse customers of the international market (read more in Logistic efficiency). [2.9] Integrated Logistics System – Railroad Network São José do Rio Preto Multimodal Terminal FCA – Meter gauge ALL – Broad gauge ALL – Meter gauge Mixed gauge Ribeirão Preto Multimodal Terminal São Paulo Head Office Sugar Terminal Santos 22 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Multimodal terminal in Ribeirão Preto General information Company name Copersucar S.A. Products raw sugar, white sugar, anhydrous ethanol and hydrated ethanol Foundation 2008 São Paulo Office Rotterdam Office (The Netherlands) Structure Copersucar Sugar Terminal/TAC (Santos) Container Stuffing Terminal /TEC (Guarujá) Multimodal terminals in Ribeirão Preto and São José do Rio Preto 503 (crop year 2010/2011) Direct employees 517 (crop year 2011/2012) Company type Private corporation [2.6, 2.8] Copersucar S.A. 23 The Company Revenues (by crop year) Net Equity (by crop year) [2.8] 09/10 BRL 3,763.6 m 09/10 BRL 88.9 m 10/11 BRL 8,275.3 m 10/11 BRL 365.5 m 11/12 BRL 11,226.8 m 11/12 BRL 205.6 m Information about products and services relative to operational segments [2.7] Norway Finland Sweden Russia Holland Ireland Poland England Czech Republic Belgium Germany Romania Bosnia Georgia Italy Canada United States China Azerbaijan Japan South Korea Israel Morocco Algeria Egypt Mexico Saudi Arabia Jamaica Yemen Trinidad and Tobago Venezuela Ghana Pakistan Bangladesh Arab Emirates Hong Kong India Thailand Nigeria Malaysia Colombia Indonesia Peru Angola São Paulo Chile Uruguay South Africa Argentina DESTINATIONS 24 UNITS Sugar Copersucar Head Office in São Paulo Ethanol Copersucar Europe B.V., Rotterdam, The Netherlands Copersucar Multimodal Terminal I - Ribeirão Preto, São Paulo Hong Kong Office Copersucar Multimodal Terminal II - São José do Rio Preto, São Paulo Copersucar Sugar Terminal – TAC, Santos, São Paulo Container Stuffing Terminal - TEC, Guarujá, São Paulo Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company definition of Copersucar’s strategic operation focus. Thus, the decision was taken to shift from the industrialization and retail operations of coffee, sugar and ethanol for domestic use and to focus on the large-scale supply of sugar and ethanol, with the integration of logistics and commercialization dedicated to corporate customers. In view of the perspectives of business growth, Copersucar S.A. was incorporated in 2008. Sugar warehouse at the TAC 3.4. Evolution of business model Since the Cooperative’s foundation in 1959, the history of Copersucar is marked by a pioneering role, with significant participation in the sector’s reorganization processes, opening of new markets, development of technologies for sugarcane, sugar and ethanol and professionalization of the segment’s professional and sector associations. In addition to the traditional sugar and ethanol wholesale market, the Cooperative also operated in the retail segment through the Companhia União. It was even one of the key players of the National Alcohol Program (Pró-Álcool) launched by the Brazilian government in the 1970s to drive the replacement of petroleum-based fuels. The evolution of the business model and modernization process of the Cooperative began with the The new model, which previously was equivalent to a shared commercialization and logistics service center, became concentrated on complementary investment in the supply chain, with gains of scale and specialization in trading. The strategic objective of cost rationalization also incorporated as scope, global leadership in sugar and ethanol, starting with the elimination of the restricting factors for investment and growth that previously characterized the cooperative structure – a change that then started to rely on the recognition of assets invested by the shareholders themselves. In parallel, especially during the last three years, Copersucar has concentrated on strengthening its governance, through adoption of best market practices, clear definition of the roles of the shareholders and executives and complete management professionalization (read more in Ethics and governance). In the company structure, the Cooperative exercises the role of main supplier of Copersucar S.A., operating under stable rules and market conditions, while the Producing Mills are company shareholders. In 2011, while Copersucar S.A. was refining its governance structure along the lines of BM&FBovespa’s New Market, the corporate name of the Cooperative ceased to include the brand, Copersucar, to reinforce clarity and separation of the new roles. Copersucar S.A. 25 The Company 3.5. Business strategy The Copersucar business model is considered as unique and difficult to copy due to the fact that it combines the large-scale supply of its Partner Mills with the agility of a company focused on value chain management in all its logistics and commercial links. The captive supply from the 48 Partner Mills is complemented by origination, with production acquired on non-exclusive terms from 50 non-partner mills, thus reinforcing the model, with propriety and management of the productive processes controlled by companies with vast tradition and knowledge of the activities. Copersucar is responsible for taking care of – as profit levers – commercial and risk management, excellence in logistic operations and full service to national and foreign customers. One of the major competitive differentials in this model is to make feasible the consolidation of supply, with availability of a larger volume of sugar and ethanol to the market, in opposition to the consolidation of production assets. Another priority operational focus is logistic efficiency, enabling Copersucar to operate in all links of the chain, endowing it gain of global scale and direct access to customers worldwide. For the Partner Mills, one of the advantages of the Copersucar system is stability in commercial relation with purchasing guarantee of 100% of production at market conditions. The supply contract is long-term, with clear, transparent, stable and auditable rules. The company, in turn, manages commercialization and inventory risks and bears the challenge of maintaining a profit margin above the market level, through efficient financial and operational management and aggregation of value to the product. The Partner Mills, also company shareholders, receive dividends from the business, which increases investment in the organic growth of production and makes feasible the model’s virtuous cycle. Protected by transparent governance practices, in the best standards of the Instituto Brasileiro de Governança Corporativa [Brazilian Institute of Corporate Governance] and BM&FBovespa’s New Market, this business model enables greater proximity between shareholders, suppliers and managers. This results in agility in the understanding and perception of market trends, greater synergy in the search for common solutions and in knowledge sharing, aside from favoring the engagement of Partner Mills on the principles of sustainability and the promotion of good socioenvironmental practices. Container Stuffing Terminal in Guarujá 26 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company A new governance - Business Model Captive Supply Copersucar Visibility of Global Commercial Intelligence and Chain Commercialization Management Lands, Labor, Process and Production Management Origination Logistics Marketing and Distribution Customer Risk Management 3.6. Transparency in business Sector context Between April 2011 and March 2012, the Brazilian sugar-energy sector suffered a significant crop failure, caused especially by the ageing of the sugar plantation, which has been monitored since 2008, and due to occurrence of climatic phenomena, such as heavy droughts and frosts. In the crop year 2011/2012, 493 million metric tons of cane were crushed in the country, while installed capacity permitted the processing of around 650 million. According to data from the Companhia Nacional de Abastecimento [National Supply Company] (Conab), average productivity dropped from 77.4 metric tons of cane per hectare in the crop year 2010/2011 to 68.7 metric tons per hectare in the following one. Even so, Brazil has continued to be the largest sugarcane producer in the world and, consequently, the largest sugar producer and second largest ethanol producer, after the United States. The estimated productivity value for the crop year 2012/2013 is maintained according to the crop year 2011/2012, in accordance with the forecasts made by the União da Indústria de Cana-de-Açúcar (UNICA) [Brazilian Sugarcane Industry Association] in April 2012. Also the largest sugar exporter worldwide, Brazil accounted for 78.5% of trading operations in the open market, in the crop year 2011/2012. Market protectionism practiced by Europe and the United States is still considered a barrier to better performance. In the ethanol market, production is on the increase worldwide, due to oil price oscillations and due to growing demand for fuels with less environmental impact. From 2004 to 2010, volume grew by over 100%, from 40.5 billion liters to 87.1 billion liters. In Brazil, there was a significant drop in the last two crop years, with expectation of growth by 3.2% in crushing for the 2012/2013 cycle (UNICA, April, 2012). Copersucar S.A. 27 The Company Sugar production crop year 2011/2012 (millions of metric tons) mn t rv (*) % n Brazil 38,1 22.0 n India 28,8 16.7 n European Union 17,5 10.1 n Thailand 10,4 6.0 n Mexico 5,2 3.0 n Australia 3,9 2.3 n Guatemala 2,4 1.4 n Colombia 2,3 1.3 1,4 0.8 n Others 62,9 36.4 World 172,9 100.0 n Cuba Sources: MAPA and UNICA (Brazil); USDA (other countries) (*) rv: Raw Value: equivalent to 1.087 metric tons of raw sugar Sugar exports 2011/2012 - Market share Brazil 44.1% Thailand 15.2% Others 20.4% Cuba 1.1% Australia 4.8% Colombia 1.4% India 4.4% Mexico 1.5% Guatemala 2.8% European Union 4.2% Sources: USDA, SECEX and Copersucar estimates 28 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Ethanol production crop year 2011/2012 (billions of liters) n Brazil bn l % 22,9 21.6% n United States 54,9 51.8% n Others 28,2 26.6% World Total 106 100% Sources: USDA, UNICA, Copersucar Estimates Ethanol exports 2011 - Market share Copersucar 6.9% Others 28.9% Brazil 15.7% United States 48.5% Sources: SECEX and Copersucar Estimates Copersucar S.A. 29 The Company Consolidation of supply With a unique business model that integrates commercialization and logistics with production, the company continues to grow in the market. SUGAR Copersucar is the leader in sugar and ethanol sales in Brazil and one of the largest exporters worldwide. In the crop year 2011/2012, the Partner Mills produced 63.5% of the commercialized sugar and 90.7% of the commercialized ethanol; the remainder was supplied by 50 non-partner mills. In the crop year 2011/2012, Copersucar commercialized a total of 6.96 million metric tons of sugar, a 12.2% increase in volume over the previous year. Sugar exports reached a total of 5.12 million metric tons, an 8.5% volume increase over the previous crop year. The main customer markets were countries from the Middle East and Asia. Sales to Latin America, including Brazil, reached a total of 1.83 million metric tons. This represented an increase of 19%, due to the expansion and promotion of loyalty of the customer base. ETHANOL In spite of the focus on internal supply, Copersucar increased its world market share, accounting for 35% of Brazilian exports in the last two crop years. For example, it supplies almost all the ethanol consumed in Japan destined to ETBE production, an ethanol-based additive with isobutylene for blending with gasoline. Of the 3.7 billion liters commercialized in the crop year 2011/2012, 3 billion met the Brazilian demand while 0.7 billion liters were exported. With respect to the type of ethanol, 53% was hydrated ethanol, which can be used in flex fuel vehicles, and the remaining 47% was anhydrous ethanol, blended with gasoline. Economic performance [EC1 C] Copersucar had a total operating income of BRL 8.35 billion in the crop year 2010/2011, of which BRL 4.4 billion came from sugar sales, BRL 3.75 billion from the ethanol business, Sugarcane crushing (millions of metric tons) n Center-South (1) n Copersucar n Partner Mills n Non-partner Mills 85.5 2009/10 30 493.2 556.9 541.9 74.0 11.5 96.6 2010/11 82.2 14.4 109.3 2011/12 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 84.8 24.5 1 Source: Unica The Company Sugar production (millions of metric tons) n Center-South (1) n Copersucar n Partner Mills n Non-partner Mills 31.3 33.5 28.6 2.4 1.3 3.7 4.4 1.7 6.1 2009/10 2010/11 4.9 2.7 7.6 2011/12 1 Source: Unica Ethanol production (billions of liters) n Center-South (1) n Copersucar 23.7 25.4 3.4 – 3.4 20.5 4.1 0.2 4.3 2009/10 2010/11 3,8 0.4 4.2 2011/12 Sugar commercialization – Copersucar (millions of metric tons) [2.8] 1 Ethanol commercialization - Copersucar (billions of liters) [2.8] 3.7 3.6 3.3 2010/11 6.2 n Internal market 3.0 1.8 1.5 0.6 2009/10 5.2 Source: Unica 5.1 4.7 1.5 n Partner Mills n Non-partner Mills 2011/12 6.9 n External market 2009/10 3.9 0.6 2010/11 4.2 n Internal market 0.7 2011/12 3.7 n External market Copersucar S.A. 31 The Company and BRL 0.1 billion generated by logistics services and other operations. At the end of the crop year 2010/2011, the company’s net equity was BRL 365.5 million, and BRL 315.7 million were distributed among the shareholders. Now in the following period, the company’s operating income was BRL 11.2 billion, whereby BRL 6.5 billion were from sugar sales, BRL 4.6 billion from ethanol, and BRL 0.1 billion from logistics services and other operations. The registered net equity was BRL 205.6 million, and BRL 100.0 million were distributed among the shareholders in the form of dividends. The Company ended the crop year 2011/2012 with gross debt of BRL 2.2 billion, cash equivalents of BRL 374.0 million, resulting in net debt of BRL 1.86 billion. Copersucar is a private corporation whose shares do not have market value. [2.8] From the premise of prioritizing long-term contracts, growth in sales was obtained by virtue of the integration of new Partner Mills in the crop year 2010/2011, and volume increase of sugar and ethanol commercialized by Copersucar and proceeding from non-partner mills. In compliance with the best accounting practices, Copersucar publishes Statements of Added Value as an integral part of its Financial Balance Sheet. Based on macroeconomic concepts, these statements seek to show the company’s portion of contribution in the formation of the Gross Domestic Product through determination of the respective values added by the Company and those received from other entities, and the distribution of these amounts among its employees, governmental spheres, asset owners, creditors through loans, financings and debt deeds, shareholders and other payments that may represent the transfer of wealth to third parties. These amounts represent the wealth created by the Company in general, measured by revenues from sales of goods and provided services, except the materials acquired from third parties, including also the added value produced by third parties and transferred to the entity. [EC1 C] Generated and distributed direct economic value (thousands of Reais) [EC1 C] 2011 Statement of Added value BRL % BRL % Shareholders 315,703 27.57 100,000 6.38 Employees (salaries and benefits) 79,386 6.93 78,544 5.01 577,356 50.42 486,162 31.01 Retained earnings 39,783 3.47 2,552 0.16 Interest and rents (operating costs) 132,974 11.61 900,466 57.44 0 0 0 0 1,145,202 100.00 1,567,724 100.00 Government Community investments Total Generated Direct Economic Value (generated economic value less distributed economic value) 32 2012 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 2011 2012 290,356 125,822 The Company Bagged sugar warehouse at the TAC Market perspectives Global sugar consumption is increasing by three million metric tons every year – an average growth rate of 2% –, in accordance with data from the Food Administration Organization (FAO) of the United Nations Organization. Sugar is a low-cost source of calories and its consumption, besides that it does not suffer greatly with economic oscillations, represents a large potential market. At Copersucar, this trend is confirmed by business growth in Asian and African countries. Reductions in subsidies and barriers practiced by the developed nations, like the United States and European countries, have also been verified, which is positive for the product’s entire international trading. The external biofuel market also presents good perspectives, since a new kind of international trade is developing, no longer based on price but rather on advanced environmental features that sugarcane ethanol presents. For this reason, the market continues to be driven by government greenhouse gas (GHG) emission reduction policies. In the United States, the Renewable Fuel Standard (RFS2), a law that defines the use of biofuels, was regulated. It establishes a national minimum consumption goal of 57 billion liters of biofuel in 2012 - including biodiesel, sugarcane ethanol, corn ethanol and cellulosic ethanol - and expects gradual increase up to 136 billion liters by 2022. Now, in the European Union, a directive establishes that in all countries of the economic block, until 2020, at least 10% of the total fuels consumed must be derived from renewable sources. Copersucar S.A. 33 The Company Financial management Copersucar’s financial management observes principles of transparency and austerity. This rigour extends to the selection process of incoming mills, which are assessed with respect to the business’ financial management and level of indebtedness. The risk management policy, approved by the Board of Directors, directs Copersucar’s business areas to act within previously defined parameters for operations that can cause major financial impact on the Company. The risks defined as priorities include variation of commodity prices, exchange rates, interest rates, credit and liquidity. The Risk Management department reports directly to the Chief Executive Officer and is part of the company’s corporate governance structure. In practice, risk management occurs from the definition of the company’s appetite and aversion to risk, as determined by the Board of Directors. Based on these initial orientations, the Audit and Risk Management Committee and the Risk Management department assess premises like volumes estimated for the crop year, expectations of prices and volatilities and any other factor that may represent financial risks. These financial risks are calculated and presented by the Chief Executive Officer to the Board of Directors for approval. The Executive Board establishes, solely after these deliberations, the budget based on the risks and business plans that the departments delineated as goal. The objective of risk management is to ensure that the Company takes advantage of market opportunities in its commercial and financial operations within previously established parameters, in order to guard against its risks, to monitor procedures and to act opportunely in the event of occasional non-compliances or needs for adjustment of limits. 34 During the last two crop years, the Company, including Copersucar Sugar Terminal (TAC), did not receive tax incentive, subsidy, subvention or any other kind of financial aid from the government. In relation with stimulated social investments, Copersucar uses legal instruments for allotment of resources proceeding from the ICMS tax provided for by the law of the State of São Paulo (PROAC/PIE). In this reporting period, BRL 10.9 million were alloted. Furthermore, during this period, Copersucar was not subjected to any legal actions for unloyal competition or trust and monopolistic practices, and was not fined or suffered sanctions of significant values for non-compliance with laws and regulations. [SO7 C, SO8 C] Commercialization strategy The Company divides its sugar customers into two major categories: Latin America, with approximately 300 customers (including Brazil), with a focus on the food industries, and Exportation, with around 25 customers, including refineries of various countries that purchase bulk sugar. [2.7] Regarding ethanol, customers are distributed between the internal market, with approximately 150 customers, and the external market, with about 40 customers and exports especially to the United States, Japan and European countries. [2.7] Copersucar’s marketing campaigns and actions are addressed to industrial customers and are based on standards and laws of the Brazilian Advertising SelfRegulation Council (Conar) and on the premise of transparency and integrity of information pinpointed in the Code of Business Conduct. The Code of Conduct is reviewed whenever there is need for its adaptation in view of alterations in Company structure, areas of operation and corporate governance, among other aspects. No Copersucar product is prohibited Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Customer Meeting 2010 in any markets. In the crop years 2010/2011 and 2011/2012, the Company did not register cases of non-conformity in relation to marketing actions. [PR6 C, PR7 C] The marketing strategy’s main guideline is to invest in closer ties with different types of customers, through periodic visits and participation in the main national and international events of the sector, such as the Sugar & Ethanol Dinner, which gathers together every two years representatives from the various links of the chain. 3.7. Logistic efficiency The integration and use of different modes of transport ensures a differentiated logistics system, which adds competitiveness to the business. Every two years, the Company holds a Customer Meeting, with about 100 customers, where it presents its operations in different areas. The central theme in the 2010 edition was sustainability, where lectures by specialists were held. Copersucar’s operation as an integrator of the entire business chain of the sugar-energy sector, from the mills to the end customers, with no intermediaries and with operational excellence, transforms the logistics segment into a strategic pillar. Through it, Copersucar is able to transport 100% of the Partner Mills’ production and still gain scale by acquiring products from non-partner mills. The extensive structure is based on an efficient intermodal system, which allows access to customers worldwide, with assurance of fast and quality delivery. Periodically, the commercial department shares with customers the analyses of scenarios carried out by the company’s market intelligence department. The system is formed mainly by the subsidiary Sugar Express – responsible for buy and sell operations for freight road transport –, railroad operators and Copersucar S.A. 35 The Company Ethanol transport by railway 36 Copersucar Sugar Terminal (TAC) at the Port of Santos (São Paulo). In June 2011, the Container Stuffing Terminal (TEC) was inaugurated in Guarujá (São Paulo). The bonded dockside terminal makes more efficient the transport of bagged white sugar (stored in containers) and improves customer service, especially to smaller firms that require reduced product quantities. With respect to storage capacity, the pool of warehouses and tanks of the Partner Mills provide the company with the largest storage capacity in the sector in Brazil, currently estimated at 2.5 million metric tons of sugar and 3 billion liters of ethanol, equivalent to over 18 million barrels. Storage capacity is an important differential in the commodities market. Another highlight was the improvement of control in ocean transport, with the creation of Copa Shipping Company Limited, in November 2010, a partnership with the Jamal Al Ghurair Group, of the United Arab Emirates. The objective is to increase Copersucar’s competitiveness in the world market, through increase of planning capacity, reduction of costs and greater quality and safety in the delivery of products to the final destination. The new company transported, on its first year of operation (crop year 2011/2012), around 2.7 million metric tons of sugar. Road transport For road transport, the major generated impacts are greenhouse gas (GHG) emissions and interferences in urban mobility. The monitoring of distances traveled is part of the control of Copersucar’s Logistics department, however without direct measurement of the GHG emissions. Considering the average distance for the transport of products destined to exportation, from the mills to the ports of Santos and Paranaguá, emissions are estimated at 37,000 tCO2e. [EN29 C] Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Railway transport To transport sugar by railway to the ports of Santos (São Paulo) and Paranaguá (Paraná), the Company maintains long-term contracts with the companies Ferrovia Centro-Atlântica (FCA) in Ribeirão Preto, and América Latina Logística (ALL) in São José do Rio Preto, which operate the two main railroads of the State of São Paulo. The contracts are long-term, valid until the end of the years of concession of the aforementioned railways (between 2026 and 2028). The company also plans heavy investments destined to the increase of efficiency at the multimodal terminals in the countryside, which will contribute to increase share of the railway transport . Railway transport presents the cheapest and most efficient transport alternative, besides reducing emission of polluting gases, improving urban mobility and decreasing the incidence of accidents on the highways. Given the same distance and quantity of cargo, diesel consumption is 3.2 times lesser than in road transport. The volume of sugar transported by railways up to the ports of Santos and Paranaguá meant a reduction of over 70 thousand truck journeys in the last two crop years. The forecast is for 60% of the total sugar destined for exportation to arrive at the Santos terminal by railroad transport by 2015. No methodology has been defined to specify which environmental impacts are most significant. During the reporting period, it was estimated that the use of railway transport prevented the emission of 7,380 tCO2e, considering the hypothesis that the same distance was traveled by road transport. [EN29 C] Participation in Logum Copersucar started to be part of Logum Logística S.A., responsible for the construction of a multimodal logistic system that will use pipelines and waterways in the transport and store of liquids, especially, ethanol. The pipeline, which is under construction, has an estimated extension of 1,300 kilometers and planned capacity to transport over 20 million cubic meters of ethanol per year. It will Estimated emissions by type of transport for sugar and ethanol exports in the crop years 2010/2011 and 2011/2012 Type of transport Road Railway Total Total km covered (km) Total emissions (tCO2e) 62,666,906 37,501 17,939,357 3,355 80,606,263 40,855 Scope: Cargoes transported from Partner and non-partner mills to the TAC in Santos or to the Port of Paranaguá, CIF (Cost, Insurance and Freight) Reference: GHG Protocol Mobile Guide (2005) Diesel emissions: 2.7458 kgCO2 /liter diesel Average fuel consumption: 33.61 liters/100 km Copersucar S.A. 37 The Company cross 45 cities of the states of Goiás, Mato Grosso do Sul, Minas Gerais and São Paulo. The system will transport ethanol produced in the CentralSouthern region to the city of Paulínia at the countryside of São Paulo, where there are storage facilities, and from there to the main domestic consumer markets and ports in the states of São Paulo and Rio de Janeiro. to par with those in other countries. The system will be available for use by third-parties through service contracts. The first stage, linking Ribeirão Preto with Paulínia, should be inaugurated in the crop year 2012/2013, and the system should be fully operational by 2020. In terms of environmental impacts, it is calculated that the operation will substitute 1.2 million truck journeys per year, preventing approximately 350 thousand metric tons of CO 2e emissions. Highway vehicle traffic will also be benefited, with a reduction of around 415 million kilometers in road journeys per year, improving traffic in the city of São Paulo and access routes to the ports. Copersucar has a 20% share in Logum, in conjunction with Raízen (20%), Petrobras (20%), Odebrecht (20%), Camargo Corrêa (10%) and the company Uniduto (10%), which consists of other ethanol producers, including Copersucar. The initiative is aimed at bringing the pipeline system in Brazil up Logum: a groundbreaking project for the industry Jataí GO Oct/15 Senador Canedo Tank Terminals – PMCC Quirinópolis New Pipeline – PMCC Existing Pipeline – BR Itumbiara Aparecida do Taboado Waterway Sept/14 MS Uberaba Mar/14 Aug/13 Ribeirão Preto Araçatuba Presidente Epitácio MG Jun/15 Sept/13 REDUC REPLAN Jan/15 Anhembi Guararema Sept/11 Barueri PR Sept/11 Mar/13 Guarulhos Jan/13 Suzano REVAP Ilha D’Água Dec/15 Caraguatatuba Mooring buoy 38 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 RJ The Company Investments by 2015 Copersucar calculates that it will invest around BRL 2 billion in logistics projects by 2015, including the Logum multimodal system. In addition to the pipeline, there will be investments in the expansion of the Copersucar Sugar Terminal (TAC) and in the construction of an ethanol terminal in Paulínia. The investments are aligned with Copersucar's strategy of increasing the share of the logistics segment's in total Company net revenues. With the growth in structural capacity, operating costs will be lower, and in some modals supply will increase due to the increased offer of services to third parties. The licenses for environmental impact studies for the project have already been obtained. Part of the pipeline is already in operation and is used by the Petrobras subsidiary Transpetro to transport petroleum and derivatives, thus reducing environmental impacts. Ethanol pipeline estimated emissions reduction Emissions avoided (tCO2/year) 345,299 Kilometers avoided (km/year) 414,992.340 Truck journeys avoided /year 1,228,936 Diesel emission factor: 2,745 (kgCO2/liter of diesel) Reference: GHG Protocol - Mobile Guide (2005) Green logistics The Green Logistics program, one of the commitments assumed in the previous Sustainability Report, was implemented during the crop year 2010/2011. Aimed at road transport suppliers, a strategic stakeholder for the business, the initiative involves 26 companies which account for 80% of the sugar and ethanol transported by road. The program aims to share best practices and to engage partners in growing market socio-envi- ronmental demands. In the first phase, transport operators were invited to participate in a sustainability workshop held in October 2010. Copersucar presented its vision of the benefits of change, and the transport companies conducted a self-assessment on environmental, social and labor issues. The results generated a ranking that was afterwards shared among all. In the 2011 workshop, a transportation specialist lectured on the impacts of road transport from the standpoint of sustainability. In 2012, Copersucar implanted a program to monitor three indicators: drivers’ qualification and training, highway accident rates, and pollutant gas emissions. Participants reported their results by web on a monthly basis for six months. Adhrence was 92% of the partners, of which, 62% only transport sugar, 17% carry only ethanol, and 21% work with both products. New works related to sustainability will be developed in each cycle along with the partners. The average number of hours of training in the driver training indicator was 19 hours, with a total of 73,087 hours of training for an average of 1,080 drivers. According to Instituto do Desenvolvimento do Transporte [Institute for Transport Development] data, in 2007 the minimum training load per driver was 11 hours, and the most common load was 44 hours. Copersucar S.A. 39 The Company Loading of sugar at the TAC Under the accident indicator there were a total of 116 cases, 93 of which referred to contracted drivers and 23 to subcontracted drivers. Of the total, 93% did not cause leave of the drivers involved. Considering the number of accidents in relation to the total number of drivers, 3% of the drivers were involved in these incidents. With respect to Emissions management indicator, the transport companies described their best practices, including fleet renewal and main- 40 tenance. Drivers received training in fuel economy (speed control, braking, increase of vehicle performance). All the transport companies carry out periodic emission tests in accordance with the law. Some of them also participate in the Depollute Program launched in 2007 by the National Transport Confederation (CNT) in partnership with Sest/Senat (Transport Social Service and National Transport Learning Service) and federations, unions and associations of transport companies. The principal objective of Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company the program is to engage companies and selfemployed drivers in the promotion of sustainable practices. The training is focused on minimizing physical fatigue for drivers, reducing fuel consumption and conserving equipment. Another initiative is the fleet’s preventive mechanical maintenance system and the predictive replacement of air filters, fuel and lubricants, done in all trucks, enabling the identification of possible mechanical problems and preventing unnecessary losses and stoppages. Some transport operators carry out annually opacity tests to identify and correct possible problems in their vehicles and have a daily checklist which includes verifying excessive emission. Some of the transport operators also promote engagement programs and monthly monitoring of diesel oil consumption and consequently of gas emissions, stimulating their reduction. Port efficiency The company fulfills its export contracts, which comply with strict standards of quality and efficiency, through the Copersucar Sugar Terminal (TAC) at the Port of Santos. Inaugurated in 1998, today TAC is one of the most modern sugar shipping terminals in the world, frequently visited by professionals from the most important sugar producing nations worldwide, such as Thailand and Australia. In the crop year 2011/2012, the terminal’s shipping capacity was approximately 5.5 million metric tons of sugar, 5 million of which was bulk (raw) sugar and the rest, bagged white sugar. The terminal can ship 40 thousand metric tons of bulk sugar per day and five thousand metric tons of bagged sugar (between 80 thousand and 100 thousand bags). An expansion project was initiated in 2011 to improve the terminal’s infrastructure and double shipping capacity to 10 million metric tons a year in order to meet growing international demand. It will cost BRL 200 million and will be completed by 2015. The company also renewed its contract of concession, whose conclusion moved from 2016 to 2036. Supplier management The most strategic suppliers with which Copersucar maintains close relations are the 48 Partner Mills, whose integration with the Company is governed by specific contracts. The 50 non-partner mills that supply the remainder of the commercialized sugar and ethanol are of equal importance, as are the logistics suppliers, with whom the Company has differentiated relationship policies. Transactions involving the acquisition of general materials and services are managed by the SAP system, which controls inventories, invoices, orders and payments. To become a supplier entails a process whereby each company must deliver a formal work proposal to the Copersucar procurement department. The assessment and selection process is based on quality, delivery times, price, customer portfolio, certifications, experience and management methodology. The Company also considers factors which add value, such as trainings offered to users. Contracts signed with suppliers are subject to Copersucar’s general contracting conditions, which cover issues such as the environment and labor relations. When the need is identified, Copersucar holds face-to-face meetings and audits. In the crop year 2010/2011, 31 of the Partner Mills also applied criteria related to quality, de- Copersucar S.A. 41 The Company livery times and payment terms in the selection of their own suppliers. A number of them assess socio-environmental questions and apply questionnaires to would-be suppliers. Of these, 40% favor the hiring of local suppliers for agricultural activities and for purchase of services and equipment, and 16% favor regional suppliers, as long as they meet established requirements. In the crop year 2011/2012, the percentage of Partner Mills that have preferential practices to local suppliers went up to 47% of the total. Only seven Partner Mills disclosed their spending on local suppliers. Four dedicate 80% of their budget to procurement processes with local suppliers, two have a rate of 70% and one spends 40%. [EC6 U] 3.8. Ethics and governance Sector context According to the IBGC (the Portuguese acronym for the Brazilian Institute for Corporate Governance), governance is the system by which organizations are managed, monitored and motivated. Governance involves the relations between the organization’s owners, board of directors, executive management and other control entities. Therefore, formal processes are important to ensure alignment between the different parties, quick decision making, optimization of resources and the long-term health of the business, preventing the abuse of power, strategic errors and fraud. At the São Luiz S.A. mill, local contracting is already formalized and the unit’s purchasing department has instructions to favor suppliers from the region, taking into account the best cost-benefit for the mill. This policy covers all types of service providers. For those supplying critical inputs, São Luiz analyzes the supplier’s quality system. Companies may only supply the mill after they have been approved. In spite of the lack of regulation in this area, concern with governance represents a competitive differential for companies. Zilor, which has mills in Quatá, Macatuba and Lençóis Paulista (São Paulo), also has an advanced supply chain management system based on a Socio-Environmental Conduct Agreement signed with agricultural partners and cane suppliers. The agreement establishes 97 criteria that must be followed, related to Occupational Health and Safety, Labor Relations, Human Rights and Environmental Preservation. Partners are also submitted to periodic internal and external audits and with no prior notice. Corporate governance at Copersucar S.A. was structured based on best practices recommended by the IBGC and is also aligned with rules of BM&FBovespa’s New Market, a capital market segment dedicated to trading shares issued by companies that voluntarily adopt corporate governance practices beyond those required by law. Copersucar abides by these rules, even though it did not complete its Initial Public Offering. Advancements in management Independent board members and new committees contribute to the evolution of governance in the Company. In the model in force until 2011, Produpar, the holding company constituted by Partner Mills, was the Company’s majority shareholder. During the preparation for the Initial Public Offering (IPO) in the crop year 2010/2011, the legal 42 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Members of Partner Mills’ sustainability technical group model was reviewed with the support of a specialized external consulting firm. Groups of shareholders and Company executives were consulted to map the status of governance and draft new parameters. The Board of Directors is responsible for defining large business proposals as well as establishing parameters for the expected results, through the strategic guidance, homologation of guidelines and monitoring of strategies, operations and results. With the corporate restructuring from June 2011, Produpar no longer exercised the role of controller and its shareholders became direct partners in Copersucar S.A., holding a controlling stake in the Company. The highest governance body is the Shareholders’ General Meeting, responsible for high-impact decisions determined by legislation and corporate bylaws, such as the election of Board Members, who represent the shareholders’ interests and provide direction to the Company’s Executive Board. [2.9, 4.3] Previously composed of six members, the size of the Board also had its composition reviewed and currently is formed by 11 board members: the Chairman (a career executive in the Company), eight representatives of the Partner Mill groups and two independent members. The participation of external board members, who also have voting rights, has led to effective gains in management, resulting in more balanced and objective decision making and new, more varied viewpoints and experience. [4.1, 4.2, 4.3] Copersucar S.A. 43 The Company The Board is also responsible for electing the Executive Board, the management support committees and the Consulting Council. The Board members are not remunerated, with the exception of the two independent members contracted from the market and the Chairman, whose remuneration is aligned with Company’s Human Resource policy. Board members do not even receive variable remuneration. The remuneration of the independent Board members may not be compared with that of Company executives, because they are not employees and do not have the same labor rights or benefits. [4.5] Evaluation of the Board of Directors is up to the Company shareholders, who may reelect or remove Board members at the General Meeting, based on performance. The performance of the executive board is measured based on the execution of the approved strategic planning, which is focused mainly on investment in logistic projects that drive economic, social and environmental gains, such as the use of railways and pipelines for product transport. [4.10] Economic, environmental and social performance is overseen in weekly meetings of the Executive Board and monthly meetings of the Board of Directors. During these meetings, which are documented in minutes, risks and opportunities are evaluated through financial and commercial reports and performance indicators. The Board of Directors is responsible for directly contracting an independent external auditing firm, which verifies Company activities on a quarterly basis in accordance with international IFRS standards. The Company has also mapped the risks inherent to its activities, as described in the chapter on Risk Mapping. [4.9] 44 Councils and committees To advise the Board of Directors, the new governance model also stipulated the implementation of a Consulting Council and seven support committees. Although they do not have deliberative power, these structures support Board members for the definition of guidelines and strategies, through studies, forecasts and the gathering of specific information. [4.1] The main purpose of the Consulting Council is to help the Board of Directors to deal with any requested matter. It is composed of up to 50 members, whether shareholders or not, who are producers with a broad knowledge of the sugar-energy sector and the particularities of the regions in which Copersucar operates, so that they may contribute to the efficient management of the business. [4.1, 4.7] Of the seven committees approved, the Audit and Risk Management Committee and the Institutional Committee are already in operation. The latter, previously known as the Institutional Relations Committee, deals with relations between the Company and professional and sector associations and public authorities. The Sustainability Committee, which is being implanted, has been elevated from executive level and now reports directly to the Board of Directors, the objective is to drive this theme further into Company strategy. The other structures to be implanted are the Strategy, Human Resources and Remuneration, Finance and Related Parties committees. These new structures will be effectively implemented during the crop year 2012/2013, and all will consist of between three and five members drawn from the Board of Directors or the Consulting Council. [4.1] Among these support structures, only the Consulting Council will have monthly meetings. The Institutional Committee and the Audit and Risk Management Committee meet every two weeks. Once the Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company other committees are effectively installed, they will be convened as necessary or as requested by the Board of Directors. The support bodies will have two-year mandates as the Executive Board and the Board of Directors have as well. The governance system also features an Audit Council, which existed in the Company’s previous structure. This comprises three effective members and three substitutes, chosen by the Board of Directors. Members’ remuneration is established by the General Shareholders’ Meeting. The Audit Council is responsible for verifying Copersucar’s financial statements and for inspecting the accounts of Company managers. [4.1] In 2012, a Corporate Governance Secretariat was created, with the objective of articulating and coordinating the diverse agents of the corporate governance system in accordance with legislation, Company bylaws and rules and best governance practice. The Secretariat is also responsible for Corporate governance General Meeting Corporate Governance Secretariat Audit Council Board of Directors Chairman Internal Audit and Independent External Audit Consulting Council Permanent Committees Institutional Relations HR and Remuneration Strategy Finance Audit and Risk Management Sustainability Related Parties Chief Executive Officer Planning Department Commercial Department Administration and Finance and Investor Relations Department Logistics Department Shared Corporate Functions Trading Logistics Risk Administration and Finance Planning Human Resources New Business Communication Copersucar S.A. 45 The Company Copersucar employees integrating the deliberative and executive spheres of the Company to optimize administrative performance. Since it is a private corporation, all Copersucar shareholders participate in its control and all are members of the Consulting Council, having equal rights of expression. During the crop year 2011/2012 Copersucar instituted an Organizational Engagement and Climate Management Committee with representatives from different Company processes. The objective is to establish a formal communication channel between employees and senior management. This group meets periodically to deal with 46 issues related to the work environment. It does not address matters such as the Company’s economic, environmental and social performance. [4.4] Executive Board The Executive Board is responsible for strategic planning and the direct management of the Copersucar business model, based on the execution of the guidelines issued by the Board of Directors. These are the Chief Executive Office, the Chief Financial Officer and Director of Investor Relations, the Commercial Executive Director, the Logistics Executive Director, and the Planning Executive Director. The latter was instituted after Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company Dialog channels One of the Company’s dialog channels with employees is the organizational climate survey, which was initiated in November 2010 and will be conducted every two years. The survey was conducted among the entire employee body and obtained their opinions on diverse Company processes. This work gave rise to the Climate Management and Organizational Engagement Committee, consisting of an average of ten employees from different departments. They discuss proposals for improvements and monitor the implementation of actions in monthly meetings. The Human Resource department transmits these discussions to the Executive Board. To make recommendations to senior management, employees may also contact the Human Resource department or use the Ethics Channel, launched together with the Code of Business Conduct, which also receives reports on breaches or suspected breaches of conduct. All the messages sent by the Ethics Channel are received simultaneously by the Human Resource and Audit departments and the Chief Executive Officer. All the messages are answered. The e-mail address is etica@copersucar.com.br. For the shareholders, the meetings of the Board of Directors and the support committees constitute direct communication channels with Company management. [4.4] the review of the Company’s governance practices, during which process the function of Investor Relations was also realigned. Like the Board of Directors, the Executive Board also have a two-year mandate and may be reelected. The Copersucar bylaws stipulate that the positions of Chairman of the Board of Directors and Chief Executive Officer may not be exercised by the same person. The members of the Board meet on a monthly basis and as necessary, while the executive board meet weekly or whenever convened by any of the officers. [4.2] Variable remuneration for Copersucar management, including the Chief Executive Officer and other directors, is linked with the Company’s financial performance and each business area’s formal targets. The overall and individual targets are incorporated into the annual Performance Management Program, which is extended to all employees and is measured quarterly. [4.5] Risk mapping In accordance with company risk management policy and as a corollary to the restructuring of the governance model, during the crop year 2011/2012 Copersucar mapped the risks inherent to Company activities, led by the Audit and Risk Management Committee and supported by KPMG Risk Advisory. Eighteen strategic risks were identified and a series of monitoring indicators were created, including commodity pricing limits, hedge and foreign currency limits, evaluation of sustainable practices in the supply chain, government tariff barriers, mentions in the media, absenteeism and the management training program. This process represents the evolution of the monitoring the Company had already been undertaking during the most recent crop years. In the crop year 2012/2013, the Committee will implant a monitoring panel, whose function will be to track these indicators. The data obtained will be reported to the Audit and Risk Management Committee. Copersucar S.A. 47 The Company Precautions and opportunities in climatic change The risks provoked by changes in the climate can have a significant impact on agricultural production and, subsequently, on Copersucar’s operations. For this reason, the Company systematically monitors climate conditions and prognoses elaborated by a company specialized in meteorology. This information is shared with the Partner Mills. The Company uses it for strategic decision making and, if necessary, modifies its operating plans. [EC2 C] Additionally, the Partner Mills invest in research conducted by the CTC to develop varieties of transgenic cane, which are more resistant to weather oscillations and provide a higher yield per hectare. Research is also directed at developing plants with a higher sugar content, greater tolerance to drought and higher resistance to pests (www.ctc.com.br). [4.11] The risks mapped include financial risks, sustainability-related risks throughout the chain, crop scenarios, government influence over the business, corporate communication, transparency towards stakeholders and human resource policy. Once the system has been consolidated, a new mapping cycle will be initiated and the indicators will be revised. This will be an ongoing process to ensure it stays up-to-date and drives business continuity. In order to assess controls designed to safeguard Company physical and financial assets, during the crop years 2010/2011 and 2011/2012, audits were conducted at the TAC and TEC units and at the head office’s Finance department, in line with internal audit procedures and methodologies established by the Instituto dos Auditores Internos do Brasil [Brazilian Institute of Internal Auditors]. No asset losses were detected during this process. The three units audited correspond to 43% of Copersucar units. [SO2 C] Code of conduct The Copersucar Code of Business Conduct reflects the Company’s values, sets forth its moral and ethical principles and establishes standards of conduct for all its employees and subsidiaries. Used by some of the Partner Mills as a basis for their own codes, it addresses issues related to diversity; equality of opportunity and respect in the work environment, preventing harassment; child, slave or forced labor; protecting Company information; 48 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company use of Company resources; and relations with customers, competitors and public authorities. It also sets forth the Company’s positioning on bribery, fraud and corruption. A new edition of the Code was published in June 2011 incorporating specific clauses on Copersucar’s sustainability policy; relations with shareholders and guidance for communication with this public; insider trading, the disclosure of relevant information; and the definition of those authorized to speak for the Company (spokespersons). The second version of the document was sent to all employees by email. For service suppliers working inside the Company, there is a specific measure focused on Insider Information. The Code of Business Conduct is available at the Copersucar website at www.copersucar.com.br/ codigo_de_conduta_empresarial. In addition to disseminating Copersucar’s moral and ethical principles, the Code constitutes an institutional reference for the conduct of all Company employees and subsidiaries, regardless of the individual’s job or function; it provides a means of ensuring ethical behavior throughout the business in compliance with the law and Company values. The Code is included in the training for new employees at the office and the Copersucar Sugar Terminal. This includes lectures and distribution of printed materials. In the crop year 2010/2011, 45 office employees (managers) and 115 TAC (non-managers) were trained, corresponding re- Fight against fraud Copersucar pays close attention to potential irregularities in the sugar and fuel distribution markets. Regarding ethanol, the Company is fully compliant with the law and only commercializes the product through companies accredited by the ANP (Associação Nacional do Petróleo, Gás Natural e Biocombustíveis). In the event that a customer is disqualified by the regulatory body, the company immediately discontinues the sales contract. In the period 2010 /2011, no cases of corruption were detected in Copersucar or its units. [SO4 C] Conflicts of interests The Company is compliant with the Brazilian law and makes it a point to make sure that its contracts with other agents are clear. The possibility of a divergence of interests between Copersucar and its shareholders, who are the sugar and ethanol producers, is recognized as a risk by the Company. Every effort is made to guarantee transparency in all supply and service contracts. The Code of Business Conduct contains specific guidance on this subject, dealing with business interests outside the Company, relations with suppliers, presents and gifts, and family relationships. [4.6] Copersucar S.A. 49 The Company Mission, Vision and Values [4.8] Mission Copersucar’s mission is to generate value through the vertical integration of the sugar and ethanol business chain. It creates value sustainably based on: • Logistic capacity; • Differentiated commercial operations: scale, relevance and reliability; taking positions in the physical and future markets; risk management; capacity to arbitrate between products, channels and origins; • Operational excellence. Vision To be the leader in the global supply of sugar and ethanol, with a 30% share of domestic sugarcane production: • To have significant presence in the main world markets and committed to its customers’ success; • Brand recognized as a global player; • Professionals differentiated by their business vision and competencies that drive value creation. Values Integrity Copersucar does business in an ethical and open manner, adopting best corporate governance practices in its routine activities and in its relations with employees, customers, suppliers and shareholders. Respect Copersucar is committed to doing business with the utmost respect for people, for society and for the environment. Value creation Copersucar establishes long-lasting business relations, creating value for its customers, shareholders, employees and partners. Operational excellence Copersucar invests in the continuous improvement of sugar and ethanol management, logistics and commercialization processes. Sustainability At Copersucar, sustainability means creating value for shareholders and for society, managing risks and striving for economic, social and environmental development for current and future generations. 50 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 The Company spectively to 23% and 38% of total headcount. In the following crop year, all the 193 employees at the head office and 324 in the Sugar Terminal received training. The Company is studying the possibility of implanting an online refresher course. [SO3 C] the Company participates actively. The Chairman of the Copersucar Board of Directors is on the Unica Board, and representatives of the Partner Mills are also active in the association. In specific situations, the Company also deals directly with public authorities. [4.13] Influence over public policy Copersucar is also a member of the International Ethanol Trade Association (IETHA), a body promoting international trade in ethanol through the development of market tools designed to transform fuel ethanol into a global commodity. [4.13] Copersucar seeks to influence public policy that directly impacts its business through participation in legitimate, representative professional and sector associations in which there is a convergence of interests. The main sector association is Unica (União da Indústria da Cana-de-Açúcar), in which The Company accompanies and participates in discussions with the government on major themes of Multimodal Terminal in Ribeirão Preto Copersucar S.A. 51 The Company interest to the sector, seeking to facilitate its development in the country. The major themes on the ethanol sector public agenda are guaranteeing supply for the Brazilian market and instituting the ANP (Agência Nacional do Petróleo, Gás Natural e Biocombustível [National Petroleum, Natural Gas and Biofuel Agency]) as the regulatory body for the product. Also on the agenda are the growing demand for investment in production and the need for public authorities to recognize positive externalities for this biofuel. [SO5 C] Under the Company’s governance structure, the Institutional Committee is charged with overseeing government relations. It is responsible for assessing relations between the Company and government regulatory bodies such as the ANP, ANTT (Agência Nacional de Transportes Terrestres [National Land Transport Agency]), Antaq (Agência Nacional de Transportes Aquaviários [National Waterway Transport Agency]) and, at state level, the environmental authority Cetesb and the port authority Codesp, which administers the Port of Santos. Relations with public authorities and regulatory bodies are addressed in the Code of Business Conduct, which stipulates that any contributions to electoral campaigns must be within the law. Contributions were made during the crop year 2010/2011 and were duly disclosed in accordance with legal requirements. Copersucar Stakeholders [4.14] Communities Shareholders Banks and Financial Institutions 52 Professional and sector associations and NGOs Partner Mills Press Logistics, goods and service suppliers Competitors Customers Non-partner mills Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Employees Government The Company Stakeholder relations [4.15] In line with best corporate governance practice, Copersucar maps and seeks to engage its key stakeholders. Since 2009, Copersucar has mapped the stakeholders that directly or indirectly impact or are impacted by the Company. The Partner Mills exercise a dual role as stakeholders, each clearly defined and distinct, since they supply the major part of the sugar and ethanol commercialized and are also shareholders in the Company. At the other extreme, Copersucar’s customers represent another stakeholder which is indispensible for the Company’s performance and continuity. For the Company, whose operations are primarily related to trading and logistics, the concept of community and future generations is a broad one, involving working responsibly to manage positive and negative impacts in the short, medium and long term. This is reflected on its private social investment projects focused on education in the communities where it operates. With respect to banks, financial institutions, competitors and the media, Copersucar recognizes that best practice, ethical conduct and frequent communication on relevant themes help create a good reputation and market credibility, further reinforcing efficient management of the Company. Awards and recognition [1.1, 2.10] The company’s employees are essential to its routine operations and constitute a focus of ongoing engagement. The same is true for our logistics suppliers, who play a fundamental role in the business. Work on engaging this stakeholder is already underway (read more in the chapter on Logistic efficiency). Other important stakeholders include the non-partner mills and suppliers of other goods and services, professional and sector associations representing Copersucar’s interests, non-governmental organizations active in the sector, as well as the press. With respect to the government, relations are subject to the same ethical standards as other Company relationships and are addressed through the Institutional Committee. Community relations are a theme that is more relevant for the Partner Mills, one which Copersucar strives to keep close tabs on through performance indicators and a close relationship with the mills. In the crop year 2011/2012, Copercucar received important recognition in the media for its performance: • For the second consecutive year, the magazine Globo Rural elected Copersucar the Best Company in the categories Sugar and Ethanol and Overseas Trade. The Cooperative won the same awards in the crop year 2010/2011 and in previous years; • The 2011 edition of the publication Valor Grandes Grupos recognized Copersucar´s performance in the Trade sector as number one in gross revenue growth and number two in return on assets; • In the Annual publication Valor 1.000, Copersucar came first in Profitability and Asset Turnover in the Sugar and Ethanol sector and second in the sector ranking for its performance in the crop year 2010/2011; • In the edition of the Best of Dinheiro magazine, Copersucar had the highest Corporate Governance rating for agribusiness and was among the best two in the sector in the period 2010/2011. Copersucar S.A. 53 Sustainability at Copersucar Sustainability at Copersucar Sustainability at Copersucar Copersucar seeks to be one of the key players of the sustainable development model in Brazil. The Company reinforces its commitment to sustainability and stakeholder engagement with committees and structures at all administrative levels. 4.1. Challenges and opportunities Copersucar sees sustainability as one of the pillars of its strategy to grow and ensure its continuity. Its mission is to integrate the sugar and ethanol chain and generate value sustainably for its major stakeholders – suppliers, shareholders, customers, employees and society in general. The Company strives to respond to the requirements of a market which increasingly demands best social, environmental and economic practices. As a sugar and ethanol trading operation integrated with production, the Company seeks to encourage its 48 independently managed Partner Mills to incorporate major sector sustainability themes into their processes. To this end, it promotes awareness and the development and sharing of new technologies and knowledge; it also presents them with market trends and seeks to demonstrate the positive impacts that best practices represent for the business. The Company is committed to the development of the chain and improvements throughout the sector. Since the crop year 2010/2011, Copersucar has had a system for monitoring and collection of social, environmental and economic indicators based on Global Reporting Initiative (GRI) methodology. With a digital tool developed specifically to monitor the GRI indicators by the internet, the mills report their performance in diverse areas. The Company systematically promotes meetings and provides information to help the mills to better understand the concepts and practices related to the indicators. Research on sugarcane varieties 56 All the Partner Mills take part in the monitoring system to varying extents, and are willing to implement the principles of sustainable development in all units. It is an ongoing challenge for Copersucar to engage them, in particular the most recent members. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Sustainability at Copersucar Mechanized sugarcane harvest at Partner Mill Copersucar S.A. 57 Sustainability at Copersucar Seedling nursery for reforestation at Partner Mill 4.2. Governance of sustainability The model of governance for sustainability was elaborated based on best corporate governance practices and is supported by a sustainability policy approved by Copersucar management which guides all Company actions. As such, in June 2011 Copersucar instituted its Sustainability Committee as a management support body consisting of Company managers and members of the Consulting Council. It has the following powers: (a)To deliberate on the Company policies and plans for the sustainability management system; (b)To monitor the Sustainability Management department’s action plans and initiatives, indicating any adjustments that may be necessary; (c)To monitor production of the Sustainability 58 Report with a view to preserving the Company’s image and reputation and preserving the balance between the economic-financial, environmental and social dimensions in the sustainability system; (d)To monitor the commitments stemming from the adoption of the GRI standard by the Company and its counterparts, from the legal requirements presented by the market and other sustainability protocols, suggesting any necessary adjustments; and (e)To analyze, evaluate the impacts and suggest solutions for any conflicts arising in the sustainability systems of the Company and its counterparts. To ensure the adoption of sustainable practices, the Executive Management determines the planning and monitoring of related actions. The direc- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Sustainability at Copersucar tor of Planning is responsible for managing sustainability, overseeing the technical coordination department, which is charged with engaging the Partner Mills and transmitting market requirements to them. Meetings are held on a weekly basis to supervise activities and provide general guidance. [4.9] The structure is completed by the facilitator group and the Company and mills’ technical groups, which discuss sustainability issues pertinent to the sugar-energy sector and society in general. Copersucar’s initiatives and actions are aimed at: • Generating value to positively influence economic, social and environmental change; • Promoting sustainable practices throughout the value chain; • Ensuring integral, ethical and transparent relations; • Managing the business risks associated with sustainability processes; • Disseminating knowledge and stimulating sustainability among its stakeholders; • Elevating employee awareness on their socio-environmental role. Copersucar sustainability policy Sustainability in the Company is based on strategies that guide its decisions, strengthen relations with its diverse stakeholders and reinforce its commitment to the well-being of current and future generations. Copersucar maintains a structure to manage and continuously improve the policies, procedures and processes related to its sustainability system. This model includes the monitoring of the system, taking into account the presentation of the governance structure, sustainability-related legal requirements, actions related to the Company’s value chain, code of ethics and relevant documentation, as shown in the diagram below. Copersucar Sustainability Management System Model PLAN Navigator Value Chain Management Policy, Mission, Vision and Values Communication with Stakeholders DO Governance Structure Sustainability Guidelines Risk Management Competence and Training Copersucar Presentation Legal and Other Requirements Audit and Assessment of Conformance Glossary CHECK Documentation Requirements Information Flow Stakeholder Engagement Control Panel Code of Ethics Corrective and Preventive Actions ACT Analysis by Management Copersucar S.A. 59 Sustainability at Copersucar Copersucar Sustainability Process Model Joint elaboration Suppliers’ suppliers Suppliers: packaging, transport, storage and non-partner mills Multimodal Terminals Sugar Terminal Mills’ Suppliers Head Office Partner Mills Market 4.3. Engagement in practice In the crop years 2010/2011 and 2011/2012, the Sustainability department promoted nine meetings with the mills to explore sustainability-related themes aimed at expanding knowledge and stimulating more efficient ways of managing impacts at the Partner Mills. To this end, specialists in sustainability were invited to talk on relevant 60 issues in the sector, such as emissions, biodiversity and water resources, forms of mitigation and best sustainability management practices. In the crop year 2009/2010, Copersucar performed its first greenhouse gas (GHG) emissions inventory, based on Greenhouse Gas Protocol Brazil methodology, taking measurements in four mills. This was done by a specialized company, which Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Sustainability at Copersucar Dissemination in the chain In the value chain engagement process, the Partner Mills conducted, as per Copersucar’s request, the engagement of its cane suppliers, by evaluating them through a 30-item protocol referring to environmental, social and labor relation practices. The process was of self-assessment and allowed the reporting on elimination of the burning of sugarcane, disposal of agrotoxin packages, use of agricultural defenses, use of personal protective equipment (PPEs), among other aspects. This work was conducted during the crop year 2010/2011 and 28 of 39 Partner Mills participated in it, with the adherence of 86 suppliers. Its objective was the continuous inclusion of the most number of suppliers in compliance with sustainability questions. developed an electronic system with standardized criteria and calculation procedures. In 2010/2011, the Company made the GHG measuring tool available to all Partner Mills, so that they could perform their own emissions inventories (read more in Climatic Change). The engagement initiative also incorporates incentives for the mills to influence their own supply chains. In the evolution of the Company’s commitment to inducing sustainable development throu- ghout the value chain, Copersucar is working on engaging logistics suppliers and is now studying how it may influence non-partner mills. With the learning acquired through monitoring of indicators, the Company selected seven GRI indicators to make up the Copersucar Index. This is aimed at establishing a reference against which the Partner Mills may measure their performance in relation to the Index and to seek improvements, if considered necessary. Copersucar Index – crop year 2011/2012 Indicator Focus CI Unit EC5 Variation in ratio of lowest salary to national minimum salary 1.1 mill salary /minimum salary LA10 Hours of training per total number of employees 46.4 hrs/mill employee EN4 Energy consumed 19 kWh/TC EN8 Total water withdrawn 1.8 m3/TC EN10 Total volume of water recycled and reused 11.96 m3/TC EN18 Raw cane mechanization rate 0.7 Mechanized and crude TC /TC LA7 Health and safety index 2.6 nº of accidents per 100 thousand TC Copersucar S.A. 61 Sustainability at Copersucar 4.4. Commitments to sustainability Fulfillment of Copersucar commitments assumed in the report published in the crop year 2009/2010 [1.1, 1.2] 62 Commitments Actions Status Information Management Computerize data gathering to optimize consolidation of information Implantation of software for GRI indicator monitoring system at head office, TAC and Partner Mills Fulfilled Credibility Carry out external verification for next GRI report Verification of 2010/2011 – 2011/2012 report done Engagement Increase stakeholder engagement to review materiality for next reporting period Consultation process extended to eight stakeholder groups: employees; Partner Mills; Fulfilled customers; logistics suppliers; NGOs and institutions; press and financial institutions Biodiversity Develop education for biodiversity program at Partner Mills Organization of workshop on theme for Partner Mills Emissions inventory Disseminate Copersucar emissions calculation tool to enable Partner Mills to undertake their own studies Support for undertaking of emissions inventories in four Partner Mills and dissemination of results to all mills Green Logistics Implement systematic measurement of compliance with Copersucar requirements for sustainable transport of sugar and ethanol Implementation of program, which is now in its second stage Partner Mills Implement systematic measurement of compliance with Copersucar sustainability requirements in Partner Mills’ supply chains Partner Mills applied questionnaire to three major suppliers; Copersucar analyzed the results Conscious consumption Reduce amounts of printing paper and ink used at the office Internal awareness campaign aimed at reducing printing paper consumption by 2% Education for sustainability Continue education for sustainability process with activities designed to drive changes in behavior Periodic talks, meetings and dialogs on sustainability, with some initiatives extended to employees’ families Social investment Extend and systematize investments aligned with strategy of incentives for education and preservation of national memory Evolution in monitoring and growth of social investments Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Fulfilled Fulfilled Fulfilled Fulfilled Fulfilled Ink for printers: fulfilled. Printing paper: target not met. Fulfilled Fulfilled Sustainability at Copersucar Copersucar commitments for the crop years 2012/2013 – 2013/2014 [1.2] GHG Emissions Carry out measurement of ethanol emissions cycle, from production facility to shipment at port Social Responsibility Definition of investment policy Community Development of methodology to measure impact of production operations and logistics units in the community Copersucar Conscious consumption Organization of internal campaigns to reduce consumption of printing paper by 2% at the head office Bonsucro™ Certification Increase volume of certified product by 1 million metric tons of cane Supply Chain Partner Mills Intensification of engagement programs to reduce water consumption Partner Mills Engagement in cane supply chain Non-partner mills Engagement of originated product suppliers at 100% supply Copersucar S.A. 63 Material themes for stakeholders Material themes for stakeholders Material themes for stakeholders Aside from assuring transparency and efficiency in management, Copersucar excels for the quality of its processes and commercialized products throughout the business chain, from the mills to the end customer, in compliance with the best practices, and respect to people and the environment. 5.1. Transparency in business This indicator is addressed in chapter 3 – The Company, pages 20 to 42 5.2. Ethics and governance This indicator is addressed in chapter 3 – The Company, pages 42 to 53 5.3. Product responsibility Sector context Due to the fact that sugar is a food product, the main issues regarding its quality involve consumer health and refer to contamination, from the raw material (sugarcane), passing through the production and storage processes, up to distribution to the final destination. Non-conformity cases with respect to physical-chemical characteristics, which determine product specificities and must be reported in the technical detailing, are also analyzed. 66 In Brazil, flexible fuel vehicles can run on gasoline (now with the addition of ethanol between 18% and 25%) or on up to 100% ethanol, supplied directly in the tank. The dual fuel engine offers wide freedom of choice to users that can choose fuel in accordance with its price, availability in the market and vehicle performance, considering the differences in motor performance with the use of gasoline or ethanol. Countries like the United States, Canada, the United Kingdom and Germany, among others, have vehicles with technology for the use predefined blends of gasoline and ethanol; but in Brazil alone vehicles have flexibility to operate with blends of any proportion, at the consumer’s discretion. Assured quality [PR1 C] The criteria for ethanol take into account, most especially, the physical-chemical aspects related to fuel performance and to emissions generated during the product life cycle, aside from safety aspects directed toward storage and distribution. Consumer health and safety related procedures that use sugar and ethanol are the responsibility of the Partner Mills, but the products also pass through Copersucar’s control. Product quality management is based on specific manuals, method standardization and equipment calibration to obey Brazilian law and quality standards referring to sugar and ethanol. The markets are regulated respectively by the National Health Surveillance Agency (Anvisa) and the National Petroleum, Natural Gas, and Biofuel Agency (ANP.) In 2011, a Provisional Measure granted the National Petroleum, Natural Gas and Fuel Agency (ANP) the power to inspect not only products available in the market, but also the entire production chain, from the cane in the field. On an international level, sugar follows the standards of Codex Alimentarius, of the United Nations Organization (UN), for food standardization, and meets the specific quality requirements of every country. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Copersucar also stimulates the Partner Mills to follow the parameters established by the FSSC 22000 certification, which takes into account ISO 22000 associated to ISO/TS 22002-1 on food safety, and by ABNT standard NBR 17.505, which deals with storage and operation of flammable liquids. Through a management program, the Company checks annually the degree of the mills’ adherence to the standards’ requirements. In the crop year 2010/2011, the audits had a total of 1,440 man-hours per day, with a focus on pro- cess analysis, quality, socio-environmental responsibility, food safety and other requirements that contribute to management improvement at the mills. These audits take place every crop year, are conducted by an independent auditing company and are part of a program conducted by Copersucar since the crop year 2000/2001 (read more on page 71). Copersucar did not record cases of legal non-conformities, fines for non-compliance with applicable regulations during the period, and there were no requirements of this type along with the Legal Department. [PR2 C] Sugar storage at Partner Mill Copersucar S.A. 67 Material themes for stakeholders The quality precepts followed by the Partner Mills are also set forth in origination contracts with non-partner mills. Even though with less power of influence on quality management, Copersucar started, in the crop year 2011/2012, an integration program to share some process improvement initiatives conducted by Partner Mills. Quality control [PR1 C] At the beginning of the crop year, Copersucar defines the technical specifications of products that will be commercialized during the period, in accordance with internal needs and market requirements. The mills guarantee delivery in conformity with the specifications through a established quality control plan for product monitoring in all manufacturing phases. In case of risks of contamination, an annual pesticide and heavy metal residue program is conducted, involving all the Partner Mills. Sugar that proceeds with exportation goes through a new quality control at the Copersucar Sugar Terminal (TAC). The entire incoming bulk sugar is monitored by an independent supervising company that issues daily quality reports. Similarly, bagged white sugar is inspected by the terminal’s own laboratory, and whenever necessary, an independent supervising company can also perform the monitoring of this product. The TAC warehouses are maintained under strict cleaning, hygiene and pest control. The holds of cargo vessels also pass through inspection before loading at the port. The control process has been replicated at the Container Stuffing Terminal (TEC), in Guarujá (SP), and at the terminals used by Copersucar for exportation of ethanol and sugar from Santos (São Paulo) and Paranaguá (Paraná), where quality supervisors carry out periodic inspections. 68 In the event that any inadequacy is identified in the product specification in any of the stages, the producing unit is notified and, if any deviation is confirmed, Copersucar interrupts the provision and informs the mill so that it may adjust its process. The end customer receives 100% of the ethanol and sugar accompanied by the product’s certificates of quality and has access to technical specifications and Material Safety Data Sheet (MSDS), with data on safety and measures for preventing environmental impacts during use. [PR3 C] No labeling irregularity was identified during the period and the Legal Department was not summoned to act on any case of non-conformities with voluntary regulations or codes regarding the matter. There was, however, one incident in a batch of commercialized sugar that contained small plastic particles proceeding from the packaging. Copersucar conducted the segregation and proper disposal of the contaminated product and assumed all costs involved in the operation. [PR4 C, PR9 C] Complaints Copersucar monitors all complaints received and classifies them by type of occurrence. During the last two crop years there were no complaints or fines related to breach of customer confidentiality clauses. [PR8 C] Most records referred to delivery of products with packaging damaged during the transport of white sugar. In these cases, the Company receives the product back and charges the transport service provider for the additional cost resulting from return of the product. Other notifications included requests for adaptation to the law of the importing country, particularly requests originating from Colombia and the Middle East. The Company met all these requirements. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Packaging area at Partner Mill In 2011, a pilot project was started to decrease the incidence of complaints. Three Partner Mills were selected to participate and had the most frequent types of complaints analyzed. The objective is to study ways on how to reduce the records of occurrence, to create a standard procedure and to replicate it in all mills. Copersucar does not measure customer satisfaction systematically. Feedbacks are received directly by the commercial department, which maintains close relations with the customer. To ensure personalized service, each salesperson handles specific customer accounts. Complaints about product quality go to the Copersucar Quality department, which forwards them to the responsible Partner Mill. The mill then analyzes the complaint and takes the necessary corrective measures under Copersucar’s supervision. To improve the response to complaints, at the end of the crop year 2010/2011 all the Partner Mills underwent training provided by a specialized consulting firm. Occasionally Copersucar conducts studies and researches directed to the internal market. The objective is to follow-up customers’ perceptions and needs and, then, to review sugar and ethanol specifications and related processes. [PR5 C] Copersucar S.A. 69 Material themes for stakeholders Quality control laboratory at the TAC Certifications and compliance with standards The concession granted by the dock authority Codesp requires international certification for the terminal. Consequently the TAC has an Integrated Management System (IMS), incorporating ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 standards, related respectively to quality, environmental management and occupational health and safety. Semiannually, the terminal undergoes audits contracted by Copersucar, and the certifications are renewed every three years. A large part of TAC practices are replicated in the Company’s other terminals, which are not certified. Copersucar encourages the Partner Mills to obtain certification because of the value this adds to the product and to the business, especially when they 70 are required by the customers. Currently, seven mills have FSSC 22000 food safety certification for white sugar production, corresponding to 44% of the product commercialized in 2011/2012. These mills are: São José ZL, Barra Grande, Quatá, São Manoel, São Francisco, Santo Antonio and Santa Lúcia. In ethanol, Copersucar motivates compliance with the NBR 17.505-1:2006 safety standard for flammable liquids and fuel storage required by fuel distributors. Sales to the United States require Renewable Fuel Standard (RFS2) registration from the US Environmental Protection Agency (EPA), as well as proof that the sugarcane used in producing the biofuel does not come from deforested areas. Copersucar was one of the first companies to obtain approval for exports to the US, and currently 39 Partner Mills are registered. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Service differentials The Copersucar Service Differential Program submits all the Partner Mills to external audits to check manufacturing practices, finished product safety, the calibration of equipment and team training. The sugar and ethanol are analyzed at the mills’ own laboratories; when necessary, samples are sent for analysis at external laboratories. The mills are ranked according to the audit results. Mills whose results are below the required standards are notified and required to implement the necessary improvements. In a new cycle of improvements, the program was restructured following the crop year 2010/2011. Known now as the Supplier Qualification program, the new model reinforces the need for greater alignment with domestic and international market requirements, recognizing the units that strive to ensure food safety. As a global company, Copersucar must comply with the environmental and social legislation in the countries in which it has customers, such as Japan and European Community countries, as well as the USA. As such, it tracks legislative developments in these countries to ensure requirements are met throughout its production chain. [4.9] Copersucar provides proof of compliance with legal requirements in the countries in which the product will be used in the form of declarations issued and signed by the Company’s executive directors. These declarations, normally requested by the customer, cover the principles of sustainability (social and environmental requirements). [4.12] dedicated to establishing principles and criteria for protecting the environment and ensuring stable employment conditions in the sector, in addition to generating economic benefits and business opportunities. Copersucar joined the organization in the crop year 2011/2012. Bonsucro™ certification attests to the use of sustainable practices in biomass processing, ranging from sugarcane cultivation to sugar and ethanol production. Copersucar and five Partner Mills (São Manoel, Santa Adélia, São José ZL, Barra Grande and Quatá) producing white sugar and ethanol have received certification related to the chain of custody and production standards. Bonsucro™ Sustainability Certification [4.12] Bonsucro™ certified Copersucar products Bonsucro™ is a multi-stakeholder organization recognized as the main global reference for the sustainable production of sugarcane and derivatives. The initiative is aimed at standardizing sustainable practices in the production and processing of sugarcane and derivatives worldwide. Based in London, it is an international forum comprising producers, traders, NGOs and investors Total cane (t) Sugar (t) 7,800,000 422,156 Ethanol (m ) 3 309,604 In April 2012, Copersucar became a member of the Bonsucro™ Board in the Industrial category. Copersucar S.A. 71 Material themes for stakeholders Certifications of Partner Mills ISO 9001 FSSC 22000 Bonsucro™ Melhoramentos São Manoel São Manoel Jacarezinho Santa Lúcia Santa Adélia – Jaboticabal Santo Antônio Santo Antônio Zilor – Barra Grande São Francisco São Francisco Zilor – Quatá Zilor – Barra Grande Zilor – Barra Grande Zilor – São José Zilor – Quatá Zilor – Quatá Zilor – São José Zilor – São José Copersucar and technology [4.13] 5.4. Health and safety As a large-scale trader and integrator of the production chain, Copersucar considers technology to be major driver of competitiveness and added value. As such, the Company and its Partner Mills participate actively in the management of the Sugar Plantation Technology Center (Centro de Tecnologia Canavieira) (CTC), the major global reference in technology for the sugar-energy sector, ranging from cane varieties and growing techniques to innovative industrial processes. Sector context Copersucar founded the CTC in Piracicaba (São Paulo) in 1969 to develop sugarcane production and processing technologies. In 2004, the center was transformed into a sector organization maintained by associated sugar and ethanol producers. To increase competitiveness, in 2010 it was converted into a private corporation whose owners include the Copersucar Partner Mills. 72 Some of the main risks to the health and safety of workers in the sugar-energy sector occur in equipment operation, working at heights and accidents in the transport of workers to and from the plantations. This is one focuses of the National Commitment to Improve Working Conditions in Sugarcane. This program, implemented by the federal government in partnership with unions and sector associations, is aimed at improving working conditions on sugarcane plantations nationwide (read more in the chapter on Human rights and value chain). The document provides for a joint effort to adopt best safety practices focused on the provision of appropriate personal protective equipment (PPE) and awareness of the importance of its use to prevent accidents in the field (cuts during the harvest and intoxication from the application of fertilizers and pesticides, for example). Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Cares with professionals The Company ensures employees to have excellent working conditions and seeks to influence the value chain for adoption of good practices. All Company employees are represented in the Internal Commission for the Prevention of Accidents (Cipa, acronym in Portuguese), which consist of three acting members and three substitutes. Collective bargaining agreements, which cover 100% of the Company’s employees, include a 50% subsidy for the purchase of medication and the advance payment and complementation of sickness and accident allowances. [LA6 C, LA9 C] At the head office, employees have flexible working hours, permitting them to balance work requirements with their personal needs. Employees may compensate for lateness and absences. At the Copersucar Sugar Terminal, the absenteeism rate was 2% in the crop year 2010/2011. At both the TAC and the head office there were no cases of occupational injury, illness or time off due to workplace accidents. This performance was repeated in the following crop year. [LA7 C] At the Partner Mills, where the highest occupational risks in the sugarcane chain are concentrated, Copersucar motivates the adoption of strict worker health and safety standards in line with applicable laws and standards. It also monitors each mill’s performance via established indicators, which are reported periodically. All Partner Mills employees are represented in the Internal Commission for the Prevention of Accident (Cipa) or the Internal Commission for the Prevention of Rural Work Accidents (CIPATR), specific for agricultural workers, in accordance with Ministry of Labor and Employment standard no. 31 (NR 31). [LA6 U] In the crop year 2010/2011, 32 mills had formal agreements with unions related to health and safety for agricultural and industrial employees. In 2011/2012, 41 mills had agreement in the agricultural area and in the industrial area. The difference is due to the fact that three mills do not have agricultural areas for which they are responsible. The agreements cover mandatory requirements such as the supply of PPE, additional pay for working in unhealthy or dangerous conditions, sanitary and hygiene conditions, and the worker’s right to refuse to work in conditions offering immediate, serious risk. In the four mills belonging to the Aralco group, in addition to the items mentioned above, the collective agreement provides medical and dental assistance for all employees. [LA9 U] All the Partner Mills use agrochemicals registered with the Ministry of Agriculture, Livestock and Food Supply, application of which is by prescription validated by accredited professionals. The workers who handle these products receive special training, use PPE and are subjected to periodic examinations to eliminate the risk of contamination. Safety at the Copersucar Sugar Terminal (TAC) In the crop year 2010/2011, the TAC implemented periodic internal occupational safety audits, incorporating these into the terminal’s improvement program. The initiative led to a reduction in the frequency and seriousness of accidents. The TAC complies with all legislation and standards related to worker health and safety. There is a team Copersucar S.A. 73 Material themes for stakeholders specialized in occupational safety that oversees safety policy and training. The use of personal protective equipment is monitored constantly. Copersucar exceeds regulation no. 29 (NR 29) requirements on health and safety in port work by having an additional safety technician in the team, which consists of an engineer and three technicians. The TAC has a physician on duty for three hours a day and an assistant nurse. Third-parties, service providers and visitors to the terminal undergo training. The terminal also uses the Safety Training Observation Program (Stop) to prevent accidents and high risk behavior. In the crop year 2011/2012, employees took an additional Stop training program. Improvement measures in recent crop years include the manufacture of supports with vibrators to replace manual tools in the discharge of bulk cargo trailers and the expansion of the new employee integration program from 12 to 44 hours. Health and well-being [LA8 C] Concerned about the health and well-being of the team, the Company has adopted a series of measures to prevent occupational illnesses, increase awareness of chronic health problems and promote a healthy workplace. These are incorporated into the Copersucar quality of life program CoperVida. Since the crop year 2010/2011, workplace exercise sessions have been held at the TAC three times a week. A program to monitor musculoskeletal diseases among operators was also introduced. Together the initiatives led to a 38% reduction in back injuries compared with the previous crop year. 74 In the head office, in addition to workplace exercises, employees have access to massages and a walking and marathon programs. As a result of the work done by the Organizational Climate Management and Research Committee, in the crop year 2011/2012 CoperVida started to offer reflexology sessions and nutritional guidance. The Company also implanted a health management program to monitor chronic diseases such as diabetes and arterial hypertension. Copersucar organizes talks on health at the head office and the TAC. At the terminal, the Integrated Management System Daily Dialog project consists of informal conversations between managers and employees before work begins, including health and safety questions. Once a year, the TAC organizes an Internal Work Accident Prevention Week (Sipat, acronym in Portuguese). This is beneficial to employees, third parties and workers at neighboring terminals, as well as members of the local community, addressing issues such as smoking, sexually transmissible diseases (STD) and cholesterol. Occupational activities involving high incidence or the risk of specific diseases were not identified in either the office or the TAC. Prevention at the mills [LA8 U] The mills have diversified models for educating, training and counseling, as well as treating, preventing and controlling risks related to serious illnesses. The initiatives include monitoring employee health, talks and specific training. In the crop year 2010/2011, all 39 Partner Mills had an Occupational Health Medical Control Program (PCMSO, acronym in Portuguese), covering periodic examinations as well as examinations upon admission or leaving the Company. Dedi- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Loading of ethanol at Partner Mill Copersucar S.A. 75 Material themes for stakeholders Canteen in cane harvest area at Partner Mill cated to combating the occupational illnesses to which agricultural workers are exposed, such as dehydration and infectious diseases, the program has a preventive focus. It includes hearing tests every six months and complementary exams every year. In general, the mills seek to support the measures taken by local health authorities, which extend to 76 the whole community. These include vaccinations against serious diseases (H1N1 virus, yellow fever, dengue, poliomyelitis and verminosis), preventive campaigns for breast, gynecological and prostate cancer and the distribution of medication. The São Luiz mill, for example, partners with the Ourinhos (São Paulo) city hall in numerous campaigns and community projects. Talks given during the crop year 2010/2011 addressed subjects Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders such as sexually transmissible diseases (STD), infections, tuberculosis, Hansen’s disease, alcoholism and drugs. Other units offer internal training sessions focused on the prevention of diseases such as hypertension and diabetes and on promoting healthy habits and activities. In the crop year 2011/2012, most of the programs were preventive in nature and all the mills applied their PCMSO, which identifies and assesses occupational risks. Most of the programs are aimed at the actual employees (77%), but some include thirdparties, family members and the community. The Zilor group promoted a Task Analysis and Safety program, a management tool that maps all activities and identifies the risks involved; these are itemized and transmitted to the employees, accompanied by all the necessary safety measures. The work started with the activities associated with the highest risk. At the end of the process, the information was incorporated into the induction of new employees and will be used to improve training and risk management in the area. In 2007, the Santo Antônio and São Francisco mills of the Balbo group implanted the Rehabilitate Project, a public-private partnership with the Ribeirão Preto social security service’s Rehabilitation Department, which provides technical support for the initiative. The project is aimed at encouraging employees who are inactive as a result of occupational illnesses or accidents to rebuild their careers. Participants receive support from a multifunctional team composed of a physician, nurse, social assistant, physiotherapist and psychologist in finding new work opportunities. Participation in the project is voluntary and free of charge. In the crop year 2011/2012, two employees from the São Francisco mill and one from the Santo Antônio mill benefited from the program; another 14 employees are currently on the program. The Umoe - Sandovalina mill provided first aid training for its employees to prepare them to deal with emergencies. In the crop year 2011/2012, the Jacarezinho mill provided first aid training for all its employees, with a focus on treating bites from poisonous animals (snakes, scorpions and spiders). Thirty-seven (37) of the Partner Mills started monitoring health and safety data for publication in the GRI report in the crop year 2011/2012. The average number of accidents was 49 per mill, with the accident rate per 100 thousand metric tons at 2.6. According to Work Accident Notice (CAT, acronym in Portuguese), service of the Ministry of Labor, the rate for the state of São Paulo in the crop year 2006/2007 was 4.6. In the consolidated period, there were seven deaths in two road accidents. In each case, the mills provided the families with immediate assistance and accompanied the investigations by the competent authorities. [LA7 U] Accident rate, days lost, occupational illnesses, absenteeism and work-related fatalities at the Partner Mills [LA7 U] Total accidents Total days lost Number of cases of occupational diseases Average seriousness rate * Average frequency rate * Average number of accidents per 100 thousand metric tons of cane crushed 1,799 79,484 23 522 18 2.6 *ABNT – NBR 14.280 Copersucar S.A. 77 Material themes for stakeholders 5.5. Climate change Sector context Mitigating climate change and a possible increase in global temperatures is directly linked with the reduction of greenhouse gas emissions (GGE) in the atmosphere, particularly carbon dioxide (CO2), methane gas (CH4) and nitrous oxide (N 2O). International initiatives have sought to establish emission limits, emission mitigation projects and mechanisms for the purchase and sale of carbon credits, the United Nations Organization’s (UN) so-called Clean Development Mechanism (CDM). Brazil is in a privileged position globally due to its 46% renewable energy matrix, according to Ipea (Instituto de Pesquisa Econômica Aplicada). This energy comes from hydroelectric sources, from ethanol (which substitutes gasoline) and from biomass, production of which has been growing in sugarcane mills. Based on sugarcane, Brazilian ethanol is more advantageous compared with biofuels derived from other raw materials. Because it produces fewer Energy efficiency and yield of different raw materials 9.0 Cane 7.1 2.0 Beet Corn 5.5 1.3 4 n Energy efficiency n Yield m3/ha Source: Worldwatch Institute 78 greenhouse gas emissions than fossil fuels (gasoline and diesel), ethanol is an important alternative in mitigating climate change, especially in the countries which have established policies and mandates for the use of biofuels. According to the Cartilha Etanol Verde (Green Ethanol Booklet), a São Paulo government initiative, the energy efficiency of ethanol is approximately 9.3, around four times higher than beet ethanol and almost seven times higher than ethanol derived from corn. Reducing emissions By the very nature of its business, the Company contributes to the reduction of emissions, while striving to minimize its own impacts. In the crop year 2009/2010, a specialized consultancy was contracted to carry out an emissions inventory using Greenhouse Gas Protocol Brazil guidelines at four Partner Mills. The mills were selected based on their production volume, their logistics systems and the fact that they export anhydrous ethanol to Europe. The survey enabled them to calculate their emission levels and to isolate critical generation factors, information that will contribute to fine tuning emission measurements. As part of the Copersucar Commitment to the Evolution of Sustainability presented in the 2009/2010 Sustainability Report, the Company disseminated the emissions calculation tool to the other Partner Mills to encourage them to undertake their own GGE inventories. In a workshop organized by Copersucar, a specialist presented the methodology and the results of the study and showed the unit representatives how to use the tool. Considering the growing interest in this subject and the approval of public policies addressing carbon emissions in the sugarcane production chain both in Brazil and overseas, Copersucar rec- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders 100% self-sufficient From the results of the emissions inventory at four Partner Mills, it was evident that the mills commercializing bioenergy based on sugarcane bagasse and straw produce lower emissions, considering the phase of the cycle from the agricultural unit to the entrance of the production unit. Today all the Partner Mills have co-generation processes and are self-sufficient in energy, no longer needing to acquire electricity from utilities or diesel fuel for their industrial operations. In the crop year 2010/2011, 14 mills commercialized their surplus bio-electricity, totaling 1,445 gigawatts-hour (GWh) – enough to supply a city of around 720 thousand inhabitants, considering per capita consumption of 2 megawatts-hour (MWh) per year. In 2011/2012, 17 mills commercialized 1,405 GWh (see page 84). The 17 mills that currently commercialize bioelectricity are: Buriti, Viralcool I -Pitangueiras, Cocal I – Paraguaçu, Cocal II - Narandiba, Iacanga, Da Pedra, Queiroz, Santa Adélia – Jaboticabal, Santa Adélia – Pereira Barreto, Pioneiros, Zilor – Quatá, Cerradão, Zilor – São José, Zilor – Barra Grande, São José da Estiva, São Luiz S.A. and Pitangueiras. ommends that the Partner Mills apply this measurement tool and is at their disposal to provide additional assistance. [EC2 C] A common practice in the plantations, burning sugarcane before the harvest is decreasing throughout the country and particularly in the state of São Paulo, as a result of the state’s Sugar-Energy Sector Agro-Environmental Protocol (Protocolo Agroambiental do Setor Sucroenergético Paulista). This initiative established the total elimination of burning from sugarcane plantations in which mechanized harvesting is possible by 2014 and by 2017 for areas with inclines in excess of 12% (read more in Human rights). With respect to logistics, an area in which Copersucar is directly involved, the Company strives to diversify the modes of transport it uses, focused on driving efficiency and reducing costs and GGE. Managing risks and opportunities [EC2 C] To enable more concrete production projections and optimize the Company’s and the Partner Mills’ performance, Copersucar has a contract with a specialized consultancy that provides services in climaterelated questions. Even though it is not clear whether current weather phenomena, such as the frost and droughts experienced in 2011, stem from climate changes caused by human action, this work provides a tool for managing potential climate risks, even if indirectly. The partnership also involves systematic meetings between the consultancy and Partner Mill agronomists to address matters such as the development of the sugarcane plantations, prospective harvest volumes and crop climate scenarios. Copersucar S.A. 79 Material themes for stakeholders The initiative is aligned with Copersucar’s sustainability strategy, which encompasses education to encourage improved environmental management at the mills. This helps Copersucar and its Partner Mills to minimize the negative effects of climate variations on their activities. The consultancy also presents recent climate trends affecting sugarcane growers in Brazil and trends impacting cane, beet and corn producers in other countries. This is designed to identify risks and opportunities that have a direct business impact for Copersucar and the Partner Mills. The six meetings were attended on average by 25 Partner Mill representatives and generated a total of 450 hours of information on crop climate scenarios. Energy efficiency at the Partner Mills [EN18 U] In the crop year 2010/2011, 39 Partner Mills processed 82.192 million metric tons of sugarcane. From this total, 73% was harvested by machine, of which 57% corresponded to green mechanized harvesting and 16% to mechanized harvesting with burning. Thus, in the period covered by this report, the Partner Mills avoided carbon dioxide equivalent (CO 2e) emissions to- taling 742 thousand metric tons. The mechanization rate for the crop year 2011/2012 was 80.6%, of which 70% was green cane harvesting, without burning. The mills Viralcool II – Castilho and Uberaba employ 100% green cane harvesting. Eight mills are developing Clean Development Mechanism (CDM) projects, some under implantation and others awaiting approval from the United Nations Organization (UN), and five mills undertake greenhouse gas emission inventories. The Partner Mills do not yet undertake systematic monitoring of emissions reductions. Total emissions avoided by mechanized harvesting (t CO2e) 2010/2011 2011/2012 Total 327,381 414,857 742,238 References: 1. Emissions from burning straw: 14% of dry straw per metric ton of cane stalks (Macedo and Seabra 2008); 2. N2O + CH4 emission = 0.8836 kg CO2e/kg of straw. Calculation based on following emission factors (IPCC 2006): a. 0.07 kg N2O/ t burned dry material; b. 2.7 kg CH4/t burned dry material; c. GWP: for N2O = 298; for CH4 = 25; d. Straw on soil: 14% of dry straw per metric ton of cane stalks (Macedo and Seabra 2008); e. Emission factor for N2O emitted: 0.0282 kg CO2e/kg of straw left on soil (Macedo and Seabra 2008, adjusted in accordance with IPCC 2006 GWP); f. Diesel emission factor: 20.2 g of CO2e/MJ of diesel; g. Emission factor for N2O emitted: 0.002 kg CO2e/kg of vinasse applied (Macedo and Seabra 2008, adjusted in accordance with IPCC 2006 GWP); h. Emission factor for N2O emitted: 0.0715 kg CO2e/kg of filter cake (Macedo and Seabra 2008, adjusted in accordance with IPCC 2006 GWP). Cane harvest – crop years 2010/2011 and 2011/2012 – Partner Mills Crop year 2010/2011 2011/2012 Cane production (t) 82,191,878 84,810,673 46,849,370 59,367,471 57 70 605,289 864,155 Total mechanical green cane harvesting (t) Percentage mechanical green cane harvesting (%) Total cane area harvested without burning (ha) 80 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Type of cane harvest – Crop year 2010/2011 (%) Type of cane harvest – Crop year 2011/2012 (%) Manual green cane harvest Manual green cane harvest 4 2 Mechanized burned cane harvest Mechanized burned cane harvest 16 10 Manual burned cane harvest Manual burned cane harvest 23 18 Mechanized green cane harvest Mechanized green cane harvest 57 70 Copersucar initiatives crop year 2010/2011, the TAC consumed 41,343 GJ of electricity, compared with 33,844 GJ in the crop year 2011/2012. [EN4 C] The Copersucar office consumed 1,696 gigajoules (GJ) of energy from hydroelectric sources supplied by a utility during the crop year 2010/2011, and practically the same quantity, 1,674 GJ, in the following year. [EN4 C] The electricity consumed at the TAC is also from hydroelectric sources provided by utilities, as determined by the Santos Port authority Codesp. In the In terms of direct energy, during the crop year 2010/2011, the Copersucar office consumed 3,056 GJ, of which 3,032 GJ corresponded to the ethanol used by its vehicle fleet. The TAC and the office have diesel generators to ensure continuity in the event of power outages; consumption of this fuel is insignificant. [EN3 C] Energy consumption – Copersucar [EN3 C] Office Non renewable energy (GJ) TAC Crop year 2010/2011 Crop year 2011/2012 Crop year 2010/2011 Crop year 2011/2012 Diesel oil 23.16 22.40 7.87 7.87 Subtotal 23.16 22.40 7.87 7.87 Ethanol 3,032.64 2,925.00 0 0 Subtotal 3,032.64 2,925.00 0 0 Total Direct Energy Consumed 3,055.80 2,947.40 7.87 7.87 Renewable energy (GJ) Copersucar S.A. 81 Material themes for stakeholders The terminal has a dust removal system which filters the sugar particle emissions that occur during unloading operations, preventing their release into the atmosphere. The process also prevents losses, since the filtered material is cleaned and returned to stock. Green IT - energy The major part of the Company’s IT environment was migrated to virtual servers, a system whereby a more powerful server substitutes a number of others. The alterations economize energy and air-conditioning, since the new servers use 91% less energy and occupy 98% less physical space than the previous platform. Initiatives at the Partner Mills For the crop year 2010/2011, the TAC had set a maximum consumption target of 2.79 kilowatts-hour (kWh) per metric ton of sugar loaded at the terminal. Due to the volumes shipped, effective operational scheduling (leading to less equipment down time), efficient preventive and predictive maintenance and ongoing work to raise employee and third-party awareness, the target was exceeded, resulting in a consumption of 2.50 kWh per metric ton shipped. During the harvest, electricity savings totaled 4,341 GJ, an 11.06% reduction compared with the previous year. [EN5 C] 82 At the Partner Mills, sugarcane bagasse is the main energy source, accounting for almost all the energy consumed. Currently, all the partner sugar mills and distilleries are self-sufficient in electrical energy. A number invested in optimizing their thermal balance and modernizing boilers, resulting in higher energy surpluses. Additional investments in steam turbines and turbo-generators enabled the implantation of energy co-generation programs. However, with the implementation of a process that adds molasses or liquid sugar to the product, in the crop year 2011/2012 the established maximum target of 2.45 kWh per metric ton of sugar loaded was raised to 2.81 kWh, reflecting a 12.6% increase in energy consumption. [EN5 C, EN6 C] Considering the total energy generated by all the respondents (35 in the crop year 2010/2011 and 39 in the crop year 2011/2012), 50% of this total was consumed internally and the rest was commercialized. In the intercrop periods, the mills used energy purchased from utilities for routine administrative and maintenance activities. During this period Copersucar acquired electronic light bulbs, which offer improved illumination and reduced energy consumption. [EN5 C] The Buriti mill was the first unit of the Pedra group to commercialize its surplus electricity generated from sugarcane bagasse, after forming a Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Indirect energy consumption [EN4 U] Consumption (GJ) Type of energy Total electrical energy consumed Electrical energy generated (co-generation) Electrical energy imported (bought from utility) Electrical energy imported (co-generated bought from other company) Electrical energy sold (co-generation) partnership with the power utility CPFL Renováveis in 2010. In the crop year 2011/2012, with the same quantity of cane crushed as in the previous year, Buriti almost doubled the energy it generated to 169,657 GJ, commercializing the surplus of 48,300 GJ. Work was begun on increasing co-generation capac- Crop year 2010/2011 Crop year 2011/2012 5,557,160 5,801,421 10,552,212 10,601,529 206,549 258,112 0 0 5,200,643 5,058,279 ity in April 2010, with the replacement of the boiler and construction of a power station, connection and an electricity substation. Energy sales were initiated in October 2011. This renewable energy benefits more than 125 thousand people in nine municipal districts: Buritizal, Jeriquara, Ituverava, Miguelópolis, Igarapava, Pedregulho, Brejo Alegre, Aramina and Rifaina. Partner Mills - Direct energy consumption (GJ) [EN3 U] Non-renewable 2010/2011 2011/2012 Renewable 2010/2011 2011/2012 Diesel 7,195.574 7,878,449 Bagasse* 189,947,587 183,533,738 LPG 1,044.488 2,693,870 Ethanol 173,480 220,460 23,480 30,262 0 0 Aviation gasoline 2,311 2,536 Timber 32,785 41,598 Natural Gas 0.05 0.06 TOTAL 190,153,852 183,795,796 28,628 13,957 8,294,481 10,619,074 Gasoline Aviation kerosene TOTAL Biodiesel * bagasse conversion data: 2011 National Energy Balance Breakdown of direct energy sources [EN3 U] Type of energy Non Renewable Renewable Total Crop year 2010/2011 Crop year 2011/2012 Total (GJ) Percentage of total Total (GJ) Percentage of total 8,294,481 4% 10,619,074 5% 190,153,852 96% 183,795,796 95% 198,448,333 100% 194,414,870 100% Copersucar S.A. 83 Material themes for stakeholders The amount of surplus energy generated by the mills in the reporting period meets the needs of 1,424,850 people, based on Brazil’s annual per capita consumption of 2000 kWh (Ortega, F., 2003). Energy Co-generation – Partner Mills Cogenerated energy sold (kWh) Crop year 2010/2011 Crop year 2011/2012 1,444,622,931 1,405,077,513 Sector context The cultivation of sugarcane impacts local biodiversity because it occupies extensive areas of land. One of the main issues is the occupation of Permanent Preservation Areas (PPAs). These preservation areas include hill tops, slopes and river banks, matters addressed in the country’s new Forestry Code. Copersucar supports the sector association UNICA’s positioning on this question. Foto: Cesar Medolago/UNESP GJ to kWh conversion factor: 277.8 kWh 5.6. Conserving resources and biodiversity Ocelot in preserved woodland at Partner Mill 84 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders With respect to impacts on water resources, in addition to the occupation of areas close to springs, there are risks of contamination due to the use of chemical products and water withdrawal for irrigation beyond permitted limits. In the state of São Paulo, the sugar-energy sector has been reducing average water withdrawal levels in consequence of the state Sugar-Energy Sector Agro-Environmental Protocol. In the 1990s, average consumption was around 5 cubic meters per metric ton of cane processed; currently the average for signatories of the Agro-Environmental Protocol is 1.45 cubic meters of water per metric ton. Reclamation and conservation An important question for the sugar-energy sector, Copersucar prioritizes sharing knowledge, increasing awareness and encouraging compliance with environmental legislation. Cultivation in areas in which flora and fauna may be jeopardized is a critical issue in the sugar-energy sector and is increasingly attracting the scrutiny of customers, in particular from overseas. The areas occupied by the Company’s administrative office and the Copersucar Sugar Terminal (TAC) are located in urban zones, not causing direct impacts on biodiversity. Since it does not generate significant impacts, the Copersucar head office did not incur expenditures in the crop year 2010/2011. There were no cases of environment-related fines or non-monetary sanctions involving the Company in the crop years 2010/2011 and 2011/2012. [EN28 C] In general terms, at all the Partner Mills strategies and measures to manage impacts on biodiversity have been influenced by national regulations. The mills have programs to reclaim and maintain their permanent preservation areas, to map environmental impacts, to monitor fauna, to implement environmental education programs, and to create native seedling nurseries to reconstitute the original flora, driven both by regulations and voluntary initiatives. [EN14 U] The workshop organized on this subject in 2011 was given by a specialist and addressed the sector’s main impacts on biodiversity, monitoring methods, relevant legislation, the definition of preservation areas, ways of reclaiming degraded areas and the average cost of reclamation initiatives. Based on the information reported by the Partner Mills in the crop years 2010/2011 and 2011/2012, Copersucar expects to draft action plans for the coming years and implement initiatives to drive knowledge and practical perceptions on this relevant theme. Managing biodiversity [EN12 U, EN14 U] One of the sector’s main impacts is burning, which occurs during the sugarcane harvest and harms native flora and fauna. The Sugar-Energy Sector Agro-Environmental Protocol established the gradual elimination of this method and the adoption of more responsible biodiversity-related practices, such as soil conservation, protection of water sources and the reclamation of riverside vegetation. 98% of the Partner Mills follow the protocol, entitling them to the Etanol Verde (Green Ethanol) certificate, which is renewed annually, while a number have gone beyond requirements related to the reduction in burning. The Batatais group initiated environmental adjustment programs in its agricultural areas. Developed in partnership with the University of São Paulo’s Esalq School of Agriculture (Escola Superior de Agricultura Luiz de Queiroz), the programs are aimed at conserving, restoring and ensuring the correct management of natural formations in protection Copersucar S.A. 85 Material themes for stakeholders areas, degraded areas and areas of environmental interest. On-site assessments are carried out to monitor biodiversity. The Batatais mill mapped 1,105 hectares of its 280 agricultural properties and established an 11-year program whereby 112 hectares will be reclaimed per year and 200 thousand seedlings will be planted. The program, begun during the crop year 2007/2008, is now in its sixth year. The Lins mill mapped 1,414 hectares on 194 agricultural properties. Its reclamation initiative has a timeframe of 10 years (120 hectares/year, with the planting of 200 thousand seedlings). The program was initiated in the crop year 2009/2010. The agricultural area of the Santa Adélia mill in Jaboticabal does not have protected areas or high biodiversity content. Even so, erosion caused by the renewal of the sugarcane plantations and the effect on water resources are minimized by terracing, the maintenance of vegetable coverage with sugarcane straw, as well as crop rotation. In the crop year 2011/2012, 4,260 seedlings were planted and a further 7,445 were monitored as part of a process to restore riverside vegetation. For cane suppliers’ agricultural areas, there is a program to foment the implantation and reclamation of protected areas by means of the Environmental Reference Guide ( Guia de Referência Ambiental ), a publication dedicated to driving sustainable production practices. Permanent Protection Areas [EN13 U] In the crop year 2010/2011, 32 Partner Mills had a total of 42,341 hectares of land in permanent protection areas or PPAs. Of these, 15,678 hectares had already been restored and another 11,543 hectares were scheduled for restoration; the remainder con- 86 sists of areas that have already been preserved or that will undergo natural regeneration. In the crop year 2011/2012, 35 mills had a total of 43,548 hectares of PPAs, of which around 10,271 had already been restored and 8,636 were awaiting restoration. The mills’ restoration measures and results were approved by external specialists and organizations such as the São Paulo environmental agency Cetesb, the Ecology and Forestry Restoration Laboratory (Lerf/Esalq) and governmental Environment departments. They were also based on programs such as the Green Ethanol Project and the Green Protocol Program. The Santo Antônio mill formed a partnership with Embrapa (Brazilian Agricultural and Livestock Research Company) to perform a diagnosis on its planted areas. The São José mill has a nursery which produces 40 thousand seedlings per year. These are used in the reclamation of protection areas, springs and green areas, and are also donated to third parties. In 2011, the mill adopted 10 springs in the district of Novo Horizonte, and is reclaiming the flora in the surrounding areas in line with state Environment Department guidelines. It has also adopted other green areas in the district, in which it plants and monitors trees. Six mills – Batatais, Lins, Pedra, Ibirá, Ipê, Buriti – are engaged in partnerships with Lerf/Esalq to restore permanent protection areas. The protected areas at the Partner Mills include land belonging to the mills and leased land. In some cases they include land belonging to sugarcane suppliers. A number of mills neither manage the protected areas on leased land nor audit compliance with legal requirements, merely informing the owners of their legal obligations with respect to environmental legislation. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders As an example of integrated value chain management, the Cerradão mill in Frutal (Minas Gerais) has its Native Cerrado Program aimed at the reforestation of 93 hectares of protection areas and legal reserves belonging to the mill shareholders and cane suppliers. In 2011/2012, the Iacanga mill started work on implanting three ecological corridors in areas belonging to its cane suppliers. Geographic Information System (GIS) techniques were used to demarcate the ecological corridors and connect- ing areas prior to determining the number of seedlings to be planted via nucleation techniques and natural generation. The planting, monitoring and preservation of the reclaimed areas are undertaken by the mill’s technical team. This project was made possible by the engagement of the mill’s suppliers, who authorized the reclamation measures on their properties. The three corridors form an area of 12 hectares in which approximately 7 thousand seedlings will be planted. The reclamation process was begun in 2012 and should be concluded in 2014. Forestry management at Partner Mill Copersucar S.A. 87 Material themes for stakeholders Data on existing and recoverable protection areas may be audited by the state Environment Department. This body monitors the Agro-Environmental Protocol action plan, accompanying reclamation and riverside vegetation rehabilitation measures. Other impacts [EN12 U] Agricultural activity may also damage the soil and water resources, examples being erosion caused by compacted soil and the silting up of water bodies. The mills mitigate impacts on water by delineating contour lines, building containment basins, reclaiming and reforesting riverbanks. The techniques used to protect the soil include the application of sugarcane straw to cover the soil and crop rotation. Heavy vehicles involved in sugarcane transportation constitute another problem in terms of biodiversity, with cases of typical animal species from the producer regions being run over. To mitigate this problem, some Partner Mills have developed environmental education programs to instruct drivers and machine operators on how to preserve flora and fauna. The São Manoel created its ‘Don’t Step on Me’ campaign to encourage employees not to enter sugar plantations in heavy vehicles. This initiative reduces soil compaction and damage to the ratoons, resulting in greater productivity and helping preserve the plantation. Resource Management Water management in sugar and ethanol industrialization processes is a material theme for Copersucar. The Company promoted a workshop for Partner Mill representatives in November 2011 to address questions such as environmental legislation, critical issues, forms of intervention and best practices for preventing water losses and increasing reuse. Crop rotation Crop rotation helps conserve the soil. It occurs after every planting cycle, on average after five harvests, in cane renewal areas. Crop rotation offers the producer agricultural, economic and social benefits, such as: economy in renewal of cane plantation; soil conservation due to maintenance of coverage; weed control; indirect pest control; increased cane productivity; food production. Some Partner Mills permit third-parties to grow other crops in these areas during the rotation period. Other mills plant and commercialize their own crops. Accompanied by Copersucar, in the crop year 2010/2011, 12,568 hectares were used to rotate crops. The major part of this total (10,968 hectares) was used to grow peanuts, soy and corn. The remainder was used to cultivate the shrub crotalaria, used as a green fertilizer. In the crop year 2011/2012, crop rotation occupied an area of 29,059 hectares, used for soy, corn and peanuts. The Santa Maria mill planted 550 hectares of soy in the last two crop years. At the Cerradão mill, 2 thousand hectares were planted with peanuts and soy; the production was sold to processors. 88 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders The Partner Mills who reported on water withdrawal in the crop year 2010/2011 all had permits to withdraw water from rivers and streams from the appropriate authorities and did not report any significant impacts on sources. In the following crop year, all were compliant with established limits. With respect to the location of withdrawal points, 20 mills are located more than 10 kilometers from the surrounding conservation units; a total of 63 withdrawal sources are involved. [EN9 U] Not all the mills use meters to measure the volume of water withdrawn. Some use estimates for purposes of monitoring while they prepare to implant more accurate control processes. As examples of advanced water management practices, during this period six Copersucar Partner Mills had closed water circuits. This is the case with the Santa Maria mill, which has a closed water circuit for its sugar manufacturing processes and monitors the volume of water withdrawn from surface sources on a daily basis. The Santa Lúcia mill has a closed water circuit and performs a water balance, achieving an average consumption of 0.85 m 3/TC during the reporting period. According to the São Paulo Environment Department’s Etanol Verde (Green Ethanol) program, average consumption Water withdrawal by source (m3) [EN8 U] Crop year 2010/2011 Crop year 2011/2012 393,607 281,262 15,203 15,000 Ground 7,669,530 18,155,958 Surface 134,856,364 134,473,657 Total 142.934.704 152,925,877 Source Utility Rainwater among signatories of the Agro-Environmental Protocol is 1.45 m 3/TC. [EN9 U] None of the units directly collect treated wastewater from other companies. [EN8 U] Focused on reducing water withdrawal/consumption, the São Manoel mill uses consolidated mechanisms, such as closed water cooling circuits (towers), the elimination of water in cane washing, heat regenerators in the juice treatment area, the use of partially cooled condensates, as well as the reuse of residues from anaerobic processes. Water consumption at the São Manoel in the last two crop years was 0.86 m3/TC. At the end of the crop year 2009/2010, the mill implanted a closed water circuit at its sugar production plant and, during the last two crop years, reduced its water withdrawal by 50%. The mill will implant the same process in its ethanol plant. [EN8 U] At the 35 mills reporting data, the closure of industrial circuits results in an average water reuse rate of 81% compared with the volume withdrawn, which means a significant reduction in impacts. On average, the volume of water which is no longer withdrawn equals almost five times the volume actually consumed. At the Monções mill, for example, which conducts a water balance, the water reuse rate is 90%. [EN10 U] Since the crop year 2008/2009, the São José da Estiva mill has used a dry cleaning system for crushed cane, substituting the use of water. Blowers near the cane reception conveyor separate the cane from the straw, which is used to fuel the boiler; the rinsed earth generates wastewater which is passed through a closed water system, significantly reducing consumption of the liquid. According to the mill’s water balance, in the past 50m3 of water were necessary to wash around 630 metric tons of cane. With the dry cleaning Copersucar S.A. 89 Material themes for stakeholders Total water recycled /reused (m3) [EN10 U] Type of water Crop year 2010/2011 Crop year 2011/2012 840,554,502 1,263,082,487 140,027,326 134,605,048 698,528,855 1,014,514,952 83% 80% Water required in production process New water (withdrawn) for production process Total water reused Percentage of recycled / reused water process, the current withdrawal rate is 10 m3 per hour, representing an 80% reduction. Another advantage was a 40% reduction in wastewater generation. All the mill’s water circuits have been closed since 1995, and surface water withdrawal has been reduced by 90%. The environmental authority Cetesb used the São José da Estiva mill dry cleaning process as an example in a report on cleaner production and sustainable consumption measures in October 2011. The TAC effluent generation target was to not exceed 0.09 liters of effluent per metric ton of sugar shipped. In 2010/2011, the result was well below the ceiling at only 0.02 liters of effluent per metric ton, a figure which was maintained the following year. These rates were obtained due to the increase in dry cleaning procedures in the terminal and more efficient planning by the teams responsible. Daily dialogs and talks also reinforced employee awareness of the need to reduce water consumption. Efficient management In the crop year 2010/2011, the Copersucar Sugar Terminal consumed 23,117 m3 of water provided by utilities. The terminal has annual water consumption and effluent generation reduction targets. For water, it was established that consumption for all terminal processes should not exceed 5.19 liters per metric ton shipped (or a 2% reduction for each crop year). This target was fulfilled in the crop year 2010/2011, with a 5.03% decrease. Total consumption in the following crop year was 19,441 m3, representing a 16% decrease. Neither the terminal nor the Copersucar office harvest rain water, using only treated water from utilities. [EN8 C] At the Copersucar head office, total water consumption was 4,171 m3 in the crop year 2010/2011 and 3,500 m3 the following year. [EN8 C] 90 All the water used by the Copersucar office is subject to conventional domestic sewage treatment by a utility. This wastewater is not used by other organizations, being channeled directly for treatment. In the crop year 2010/2011, the effluents generated totaled 4,171 m3 compared with 3,255 m3 the following crop year. In the office, the bathrooms are equipped with flow control valves and tanks to reduce and standardize the volume of water used. [EN21 C] During the crop year 2010/2011, the TAC generated two types of effluent. The most significant was the wastewater from washing the warehouses and patios, generating 84m3 in the crop year 2010/2011 and 60m3 in the crop year 2011/2012. This was treated at the São Paulo water authority Sabesp’s Piqueri sewage treatment center. The remainder, from bathrooms, cloakrooms, canteens and other sources was disposed of in the Codesp sewage network. [EN21 C] Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Material consumption In the crop year 2010/2011, the Copersucar head office consumed 540 batteries, 116 ink cartridges and 550 liters of lubricating oil. Consumption at the TAC was 473 batteries and 720 liters of oil. At both units, the waste is disposed of in accordance with regulations. [EN1 C] The head office established a 2% reduction target for bond paper and ink. Ink consumption decreased by 20%. The target for bond paper, however, was not reached. A series of factors contributed to this, including the generation of more printed documentation; the implantation of new projects involving intensive documentation; the presence of external consultancies and an increase in the volume of reports stemming from the implantation of new procedures. The reduction target remains in place for the next reporting period, with the adoption of engagement and monitoring measures. The figures for the reduction target are based on the volumes acquired for stock replacement, obtained from the entries in SAP, the Company’s business management software platform. Bagasse storage at Partner Mill Materials used by source and quantity [EN1 C] 2010/20011 Source Renewable Non renewable Material Unit Bond paper 2011/2012 Office TAC Office TAC Ton 7.8 5.1 8.9 3.1 Kraft paper ton 0.1 8.6 0.0 5.2 Plastic ton 3.6 6.6 3.4 4.2 Grease ton 0.0 0.6 0.0 1.1 Lubricating oil liters 550 720 550 1000 Batteries unit 540 473 680 272 Ink cartridges unit 116 - 93 - Copersucar S.A. 91 Material themes for stakeholders 5.7. Human rights and the value chain Sector context Precarious working conditions and forced or slave labor are critical issues upon which the sector has been working in an increasingly systematic and significant manner. One of the first initiatives was Brazil’s National Pact for the Eradication of Slave Labor, created by the Instituto Ethos, the International Labor Organization (ILO), the Instituto Observatório Social and the NGO Repórter Brasil in 2003. Another is the National Plan for the Prevention and Eradication of Child Labor and Protection of Adolescent Laborers, created in 2004 under the coordination of the Ministry of Labor and Employment (MTE). A specific initiative in the sugar-energy sector was the National Commitment to Improve Working Conditions in Sugarcane, created in 2009 based on a three-way negotiation involving the federal government, sector and labor representatives. This commitment is aimed at disseminating best practices. According to the Ministry of Labor and Employment inspectorate area and Labor Public Prosecution authorities (MPT), from 2003 to 2010, more than 10 thousand workers were emancipated from conditions of forced labor in sugarcane plantations nationwide, representing 29% of the total number of people released from such conditions. Role of inducer As a sugar and ethanol trading operation, Copersucar is not at high risk of human rights violations. In the Copersucar office in São Paulo and the Copersucar Sugar Terminal (TAC) in the port 92 of Santos (São Paulo), the activities performed by employees are fully compliant with Brazilian labor legislation. No cases of child, forced or slave labor were identified in the reporting period. There are also no limitations to the exercise of freedom of association. The Company supports its employees’ right to freedom of association. TAC Employees are represented by the union Sindogeesp, while those in the head office are represented by SECSP. Collective agreements are in place both in the head office and the Copersucar Sugar Terminal. [HR5 C, HR6 C, HR7 C] To prevent human rights violations all workers are hired in accordance with Brazil’s CLT labor regime and child labor is strictly forbidden. Third-party labor is also in compliance with specific legislation. In the crop year 2010/2011, 57% of the Copersucar head office employees (115 people) and 13% of the TAC (42) employee body were trained in human rights-related policies and procedures. The training totaled 471 hours, with an average of three hours per employee. In the following crop year, 100% of the office and TAC employees undertook this training, with a total of 595 hours training for the office and 945 hours for the TAC. [HR3 C, HR6 C, HR7 C] Ethical conduct is also a marked feature of the Company’s relations with employees. During the reporting period no cases of discrimination were identified, either in the office or the TAC. No formal complaints were received through the established communication channel. [HR4 C] Copersucar sees itself as an inducer of the principles of social responsibility. Although the mills have the autonomy to run their businesses and choose their sugarcane suppliers, the Company makes every effort to ensure legal compliance and the application of best practices as a means of guaranteeing the origin of the products it Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Training for agricultural machinery operation at Partner Mill commercializes. Copersucar’s Code of Business Conduct includes a clause explicitly stating that the Company will not tolerate child, slave or forced labor [HR6C, HR7C]. 95% of Copersucar S.A. contracts with suppliers contain human rights clauses. There is no formal process for verifying compliance with these clauses. In the event of breach of contractual requirements, services will be interrupted. No cases of breach of contract were recorded during the reporting period. [HR1 C] Main challenges A critical issue related to human rights violations in the sector is the hiring of migrant labor for the sugarcane harvest. At times this type of employment is informal, creating conditions in which forced labor may occur. [HR7 U] In the state of São Paulo, 41 of the 42 Partner Mills are signatories to the state Sugar-Energy Environmental Protocol, a voluntary agreement between Copersucar S.A. 93 Material themes for stakeholders Partner Mill employees in classroom the state Environment Department, the state Agriculture Department and the sector association UNICA (União da Indústria de Cana-de-Açúcar). The mechanization provided for in the protocol acts as a strong driver of decreased human rights violations on sugarcane plantations, due to the reduction in manpower necessary for the cane harvest. [HR6 U, HR7 U] In cane supply, the risk of the occurrence of slave and child labor increases where cane is supplied by third-parties, due to difficulties in monitoring the chain. To preclude this risk, in the crop year 2010/2011, 16 Partner Mills included specific clauses in their supply contracts stipulating termination in the event of breach. Twelve Partner Mills did not 94 include such clauses but employed other ways of assessing working conditions at their suppliers. In the crop year 2011/2012, of the 38 respondent mills, 16 had such clauses. 19 mills did not include the clauses but assessed their suppliers in other ways, such as via internal audits. For example, at the Jacarezinho mill, 100% of the contracts with cane suppliers contain human rights clauses. There is no record of this type of violation during the reporting period. In mills such as Quatá, where all the cane comes from the unit’s own property, there are no contracts of this nature. [HR2 U] With respect to cane planting and cutting operations, during the crop year 2010/2011 seven Partner Mills had human rights clauses in their con- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders tracts and eight did not; 12 mills used their own manpower and therefore did not contract externally. In the crop year 2011/2012, 16 mills used their own manpower for this work, 15 did not have contracts and seven included human rights clauses in all their contracts. These were: Batatais, Lins, Pedra, Buriti, Ibirá, Ipê and Umoe – Sandovalina. [HR2 U] The São Luiz mill created a self-assessment system whereby the suppliers themselves check whether they are in compliance with cane purchase contract clauses related to occupational health and safety and child and slave labor. The Zilor mills have a Term of Socio-Environmental Conduct aimed at mitigating the risk of forced and child labor in the supply chain. [HR6 U, HR7 U] Of the remaining Partner Mills, 16 have clauses on child and forced labor. The Pioneiros, VO – Catanduva, VO – José Bonifácio, VO – Itapira and VO – Monções mills opt not to outsource manual cane cutting with the objective of preventing child and forced labor. The Pioneiros mill and four units of the Pedra group are participants in the Fundação Abrinq Child Friendly Company program, which campaigns against the use of child labor. [HR6 U, HR7 U] The Partner Mills ensure their employees’ rights to freedom of association and collective bargaining. This involves direct dialog between the mills and the union representatives in their work forces. The mills also disseminate union information and newsletters on their notice boards and issue specific reports included on the payroll. The units only participate in collective bargaining related directly to their business activity and the categories to which their employees are associated. All the employees are represented by unions. [HR5 U] 52% of the 48 Partner Mills are signatories of the National Commitment to Improve Working Conditions in Sugarcane, a positioning which Copersucar fully supports. According to Funai, Brazil’s National Indian Foundation, there are 17 indigenous areas in São Paulo, 21 in Paraná and six in Minas Gerais. None of them are located in the municipal districts in which the Partner Mills operate. [HR9 U] The Code of Business Conduct states that: Copersucar does not tolerate the use of illegal child labor, of slave or forced labor in the entire business chain and strives, in its relationships, companies that share these value. Contracts and monitoring At Copersucar, 95% of the contracts with suppliers considered to be significant because of the scope, term or value of the services contain human rights clauses as part of the Copersucar general clauses. Suppliers who do not accept these terms are at risk of no longer working with the Company. During the reporting period, no supplier contract was turned down as a result of non-compliance with standards. [HR2 C] Although Copersucar does not conduct audits to verify compliance with such clauses, it maintains close relations with suppliers based on trust and common values and principles. Even closer attention is paid to contracts with the Partner Mills, non-partner mills and logistics services suppliers, which include a formal term of acceptance of Copersucar’s Code of Business Conduct. The Partner Mills are expected to provide periodic reports on socio-environmental performance indicators. Copersucar S.A. 95 Material themes for stakeholders Respect for people Growing together Human resources management is a key element in the Company’s sustainable development agenda. Copersucar has increased its focus on people management, which is a key priority for senior management. In the crop year 2010/2011, the Company instituted a Development Committee, which analyzes the Company and teams organization from the perspective of succession planning. As a large trading operation, Copersucar has a lean workforce focused on commercialization and logistics management. For this reason, it seeks to maintain a high level of professional qualification and invests systematically in the development of employee competencies to ensure operational efficiency in its domestic and international operations. The Company ended the 2010/2011 with 503 employees, 201 of which located at the São Paulo head office and 302 at the Copersucar Sugar Terminal (TAC) in Santos. In the crop year 2011/2012, there were 517 employees, 193 at the head office and 324 at the TAC. All the Copersucar and TAC employees have permanent work Turnover rate by gender in the office [LA2 C] 96 The employees at the other terminals are not counted because they are outsourced. Company human resources policy does not apply to these workers. However, it is stipulated in contract that they must be qualified to perform the functions expected of them and must have access to the Company information necessary to ensure alignment with business requirements. The office had an employee turnover rate of 1.43% in the crop year 2010/2011, with 24 discharges and 42 admissions. The rate at the TAC was 2%, with 66 discharges and 88 admissions. In the following crop year, the office turnover rate was 1.46%, with 39 discharges and 33 admissions; at the TAC it was 1.43%, with 60 discharges and 56 admissions (additional information in the following tables). [LA2 C] Turnover rate by gender in the TAC [LA2 C] Crop year 2010/2011 Crop year 2011/2012 Male 1.3% 1.4% Female 1.7% 1.6% Gender contracts under the terms of Brazilian CLT labor legislation, which include collective bargaining agreements. There are no seasonal variations in headcount in either operation. Temporary work contracts are used only to substitute employees on vacation or on leave for a period of up to 90 days or to handle extraordinary increases in work load. In the event of important operational changes, all employees receive prior notice of on average four weeks, even when this is not stipulated in collective agreements. [LA1 C, LA4 C, LA5 C] Crop year 2010/2011 Crop year 2011/2012 Male 2.0% 1.3% Female 1.0% 2.3% Gender Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Employees leaving employment in office, by age group [LA2 C] Age group Absolute number % by age group Crop year 2010/2011 Crop year 2011/2012 Crop year 2010/2011 Crop year 2011/2012 Under 30 years 6 10 16% 17% Between 30 and 50 years 16 21 14% 13% Over 50 years 2 8 5% 21% Employees leaving employment in TAC, by age group [LA2 C] Age Group Absolute number % by age group Crop year 2010/2011 Crop year 2011/2012 Crop year 2010/2011 Crop year 2011/2012 Under 30 years 30 19 32% 18% Between 30 and 50 years 33 40 14% 20% 3 1 15% 5% Over 50 years Employees leaving employment, by region [LA2 C] Region Absolute number % by region Crop year 2010/2011 Crop year 2011/2012 Crop year 2010/2011 Crop year 2011/2012 São Paulo 24 39 13,0% 20,0% Santos (TAC) 66 60 20,4% 18,5% Employees leaving employment, by gender [LA2 C] Absolute number Crop year 2010/2011 Gender Crop year 2011/2012 Women Men Women Men 12 12 12 27 TAC 1 65 0 60 Total 13 77 12 87 Copersucar During the crop year 2010/2011, there were 51,290 permanent employees at the Partner Mills, of which 51,244 were full-time and 46 part-time; there were also 3,559 temporary workers. In the following crop year, the total number of permanent employees in the mills rose to 56,708, 56.658 of which were fulltime and 50 part-time, plus 5,697 temporary workers. All the employees are covered by collective bargaining agreements, both in the agricultural and industrial areas. Most of the mills as a practice hire employees that live in the same municipal district. Approximately 50% of them have seasonal variations in employment levels. For example, the Santa Adélia Jaboticabal mill had 2,209 employees during the crop year 2010/2011 and 1,165 employees in the intercrop period. [LA1 U, LA4 U] Copersucar S.A. 97 Material themes for stakeholders Agricultural machinery operator at Partner Mill Diversity Copersucar strives to promote diversity in the work environment. This is incorporated into the Company’s Code of Business Conduct, which promulgates the principles of equality of opportunity and non-discrimination of employees based on race, color, age, sex or religion. Even though there is a predominance of men at all levels and categories, the increase in the hiring of women for different functions witnessed in the crop year 2009/2010 has been maintained and amplified to include leadership positions. As part of the non-discrimination policy, there are no differ- ences between the salaries paid to men and women exercising the same function at all job levels. [LA14 C] In the crop year 2010/2011, there were 68 women and 133 men working at the Copersucar office in São Paulo and 8 women and 294 men at the TAC. In the following crop year, the number of women in the office increased to 71, while the number of men decreased to 122; at the TAC, the headcount increased to 10 women and 314 men. The Company has fully met the legal quotas stipulated for employing disabled professionals. Diversity and the disabled [LA13 C] Crop year 2010/2011 Copersucar – head office TAC 98 Crop year 2011/2012 Black Disabled Black Disabled 4 2 4 4 27 4 24 10 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Employee breakdown by gender [LA13 C] Crop year 2010/2011 Copersucar - head office TAC Crop year 2011/2012 Men Women Total Men Women Total 66% 34% 100% 63% 37% 100% 97.5% 2.5% 100% 97% 3% 100% TAC employees by gender and age group [LA13 C] Crop year 2010/2011 Age group Women Men Total Under 30 1 93 94 Between 30 and 50 6 179 185 Over 50 1 22 23 Total 8 294 302 Women Men Total Under 30 1 87 88 Between 30 and 50 8 203 211 Over 50 1 24 25 10 314 324 Women Men Total Under 30 13 26 39 Between 30 and 50 46 76 122 9 31 40 68 133 201 Women Men Total Under 30 13 16 29 Between 30 and 50 46 74 120 Over 50 12 32 44 Total 71 122 193 Crop year 2011/2012 Age group Total Copersucar head office employees by gender and age group [LA13 C] Crop year 2010/2011 Age group Over 50 Total Crop year 2011/2012 Age group Copersucar S.A. 99 Material themes for stakeholders Salaries and benefits Copersucar seeks to pay its employees salaries compatible with the market and in accordance with specific characteristics of the São Paulo and Santos regions, the municipal districts in which it operates. In the crop year 2010/2011, the lowest salary for Copersucar employees in the head office and the TAC was BRL 1,022.30, 87.6% above the national minimum salary at that time (BRL 545.00). In the crop year 2011/2012, the lowest salary of BRL 1,090,00 was 75.5% higher than the national minimum salary of BRL 622,00. [EC5 C] At the Partner Mills, in the crop year 2010/2011 the average lowest salary paid by the mills was equivalent to 113% of the national minimum salary of BRL 545,00. For the mills that used the São Paulo minimum salary, it was 109%. In the following crop year, all the mills used the national minimum salary of BRL 622 (January 2011) as a reference. The lowest salary paid was BRL 676, corresponding to 108.7% of the minimum. [EC5 U] For head office and TAC employees, Copersucar provides a series of benefits comprising meal vouchers, private pension plan, life insurance, health plan, dental plan, medication subsidies, accident and invalidity insurance, as well as maternity and paternity leave as stipulated by law. Temporary workers are entitled to life insurance and maternity and paternity leave. [LA3 C] The private pension plan is voluntary. Copersucar matches the employee’s contribution, which varies from 1% to 4% based on age and the plan option chosen by the employee. Employees who are discharged are entitled to 100% of the amount deposited by the Company. For employees who resign, the percentage paid out depends on length of service: 25% for up to 10 years service, 100 50% between 10 and 20 years and 100% for more than 20 years. [EC3 C] In the last two crop years, the only alteration in the Company benefits policy was the revision of the costing model for the health plan provided for employees in the São Paulo office. With the co-participation scheme implemented in July 2011, employees are exempt from monthly payments, being liable for a proportional disbursement only when they use the plan. Performance management and variable remuneration At Copersucar, all employees have their performance appraised. For management level positions, encompassing directors, managers and supervisors, there was a 360º assessment during the crop year 2010/2011; in addition to being appraised, the professionals were asked to appraise their superiors, peers and subordinates. The other employees participate in the Performance Management Program, which was implanted in 2010/2011. An electronic tool implemented fully in the crop year 2011/2012 enables managers to manage their team’s performance more effectively, planning future moves in line with Company strategy. The program offers employees more structured feedback on their performance and more detailed development plans. Operators at the Copersucar Sugar Terminal (TAC) are appraised in accordance with the Company profit share program (PPR). [LA12 C] Another advance was the review of the description of organizational competencies and the updating of the ways in which employees are appraised. In 2011/2012, the people management department organized meetings to provide employees with a detailed explanation of the assessment and competency development systems. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Copersucar trainees at head office The Copersucar variable remuneration model is aligned with the Performance Management program and comes under the scope of the work done by the Human Resources department. The plan links overall Company and area targets with employees’ individual targets, which are incorporated into the Performance Management program. Variable remuneration also comprehends sustainability-related targets which are interlinked with those of other areas. Professional development Copersucar invests constantly in building and improving competencies. In the crop year 2010/2011, the second group of trainees was recruited to work in diverse Company departments. A new selection process was initiated in the first half of 2012, and the successful candidates will begin work in the second semester. The retention rate is 60%, and trainees have the opportunity to reach important positions. Copersucar S.A. 101 Material themes for stakeholders Faced with the need to prepare employees to meet new challenges and develop management skills, in the last two crop years the Company focused on leadership development via its 360° Feedback, Assessment and Coaching programs. Additional programs included internal team development, individual training and courses for forklift drivers at the TAC. These are complemented by activities such as the Idea Network and Leader Network. In the crop year 2010/2011, the average number of hours training per employee was 52.2 hours for managers and 42.4 for administrative employees. For the following crop year the corresponding average numbers of hours training were 25.5 and 21.8 respectively. The total number of hours training was 4,063. [LA10 C] In the crop year 2011/2012, monitoring of training load by job type was initiated for both TAC and office employees. Analysts received an average of 25 hours; clerks, 5.9 hours; specialists, 23 hours; directors, 22.7 hours; managers, 22 hours; and leaders, 19 hours. The total number of hours training was 4,424. [LA10 C] Agricultural machinery operator at Partner Mill To drive employees’ professional qualification, Copersucar subsidizes specialized courses and graduate level degree and non-degree programs established in individual development plans and aligned with Company strategy. At the end of the last two crop years, 17 employees were studying on specialized courses with Company support. Copersucar also subsidized language courses for 55 employees in the same period. Additionally, partnerships are being developed to assist employees in career transition, outplacement and retirement. [LA11 C] 102 With respect to the Partner Mills, in the crop year 2010/2011 7,007 employees from 25 of the responding mills took part in educational and competency development programs delivered through internal and external courses or study grants. A total of BRL 2 million was invested in employee development, encompassing leadership programs, training for mechanized harvesting, technical courses, school, undergraduate and graduate programs. In the following crop year, 17,693 employees benefited from training programs, involving a total investment of BRL 5,724,053. The São Manoel mill, for example, runs regular education, training and refresher programs designed to promote internal mobility. It also participates in recruitment and professional requalification programs in partnership with UNICA and Senai, offering courses to Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders train employees to become mechanics, electricians and welders. The mill has a partnership with the local agricultural union in a literacy course for employees involved in manual cane cutting. Additional programs run by the São Manoel mill include a Competency and Performance Management program, a program to prepare employees for retirement, in addition to a study grant scheme focused on technical training. [LA11 U] In the crop year 2011/2012, the Batatais and Lins mills invested in leadership and management development with initiatives such as internal training sessions, seminars, and workshops, benefiting 110 employees. At Lins, in particular, operational supervisors took part in an intercrop training program. The mills also provided financial support for 61 employees on undergraduate, graduate and specialized programs and on language courses during the period. Together they organized a trainee program, technical and behavioral development programs, and ongoing learning programs, benefiting a large number of employees. The investment during the period was approximately BRL 1,500,000. reality. The project has been in place since 1991 and has transformed the lives of hundreds of people, opening up a new world of experience and learning. Students are also encouraged to use computers and consolidate their learning with educational and cultural excursions. The project benefited 20 people in the crop year 2011/2012 and involved an investment of BRL 10 thousand. In the crop year 2010/2011, the 51,290 mill employees received 839,950 hours training, an average of 16.3 hours per employee. In the following crop year, the 56,708 employees received 2,632,319 hours training, an average of 46.4 hours for each employee. [LA10 U] Hours training (hours/person-group) 12.9 Administration 12.1 27.7 Management 18.7 The São José da Estiva mill developed a literacy program called It is Never Late to Educate for individuals with incomplete schooling. The program benefits employees, family and community members, offering a fully equipped learning environment and educational material tailored to the students’ Operational 17.9 55.9 n Crop year 2010/2011 n Crop year 2011/2012 Incentives for acquisition of new skills Since the deadline for eliminating burning was established (2017), the São Paulo Sugar-Energy Sector Agro-Environmental Protocol has reduced the environmental impacts caused by cane production. However, in the social sphere incentives for mechanization and the end of manual cutting have increased unemployment among agricultural laborers. In 2010, UNICA launched the Renewal (RenovAção) program, a series of initiatives to retrain cane cutters for new functions. In the crop years 2010/2011 and 2011/2012, 26 Partner Mills took part in the program, training 459 and 454 workers respectively, resulting in the retraining of a total of 913 people. Copersucar S.A. 103 Material themes for stakeholders Community relations Education and development The social actions promoted by the Company and the Partner Mills are aimed at developing and supporting the local community. One of the pillars underpinning sustainability at Copersucar is social responsibility. The Company’s actions are focused on education and historical memory projects designed to drive social transformation. Aligned with the Copersucar’s business and values, the projects are concentrated in the communities in which the Company operates, such as Santos, Guarujá, São José do Rio Preto, Ribeirão Preto, and in which the 48 Partner Mills are located. Copersucar’s social responsibility actions involve both direct (donations) and indirect (donations using tax incentive laws) investment. The main incentive laws through which the Company contributes are the state of São Paulo’s Cultural Action Program (ProAc in the Portuguese acronym) and Sports Incentive Law (PIE), in addition to the federal Rouanet cultural incentive law. The projects in which the Company invests may originate directly from the proponents or from the Partner Mills. All social or educational investments are discussed and approved by Copersucar executive management. The Communication department is responsible for analyzing the feasibility of social investments in conjunction with the Company’s tax department and for developing projects together with the mills (ProAc and PIE) and with those responsible for the project when it is to be supported directly by Copersucar S.A. (donations, disbursements, Rouanet law and in some cases where 104 ProAc and PIE incentives are involved). In the latter case, the Company designates a representative to keep close track of the project activities. The mills are responsible for monitoring their own projects and for reporting on them to Copersucar. The tax department provides support for the Communication department in managing these initiatives. Work in the educational department is focused on the formation of future generations by concentrating on educational activities for children and adolescents, incorporating notions of sustainability and vocational training. Another focus is support for projects involving Brazil’s historical heritage and cultural development. The mills are kept informed of the progress of these initiatives. The Company is accountable for demonstrating the effectiveness of its social actions in the regions around the Partner Mills, the head office, and its terminals. Copersucar also encourages and supports the initiatives developed by the Partner Mills, in keeping with its ongoing engagement policy. Target achieved [EC8 C] In Copersucar’s first Sustainability Report related to the crop year 2009/2010, the Company’s Commitments to Further Sustainability included the target of increasing and systematizing investments in line with the strategy of incentives for education and the preservation of Brazilian memory. In the two following crop years, the Company fulfilled these commitments, systematizing control of its investments and increasing the sums involved. In the last two crop years, Copersucar’s investments totaled BRL 12.2 million, including funding for social projects via ProAc incentives. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Employee housing at Partner Mill One of the main initiatives Copersucar supports is the Instituto Ayrton Senna’s (IAS) SuperAção Jovem program, with direct funding of approximately BRL 750 thousand during the period. In March 2012 Copersucar started supporting the Nadando na Frente program, which promotes sports as an important factor in children’s and adolescents’ development, using PIE funding. In 2012, the project will benefit around 250 underprivileged children in the Ribeirão Preto region. During the last crop years, every October the Company has organized contests focused on sustainability for employees’ children. In the crop year 2010/2011, the BiodiversiArte contest was held in São Paulo and Santos, with workshops centered on the use of recyclable materials in works of art. The best models built by the children and their families received prizes. All the leftover material was donated to an educational institution. During the crop year 2011/2012, the children in São Paulo took part in an educational visit to the Villa Ambiental in Villa Lobos park, while their Santos counterparts visited the local maritime museum. The participants were invited to submit a video showing how their families had incorporated sustainable practices from the lessons learned. The Company’s employees voted on the best works, which were awarded prizes. Copersucar S.A. 105 Picture: Michele Zollini/Instituto Ayrton Senna Material themes for stakeholders Student benefited by the SuperAção program, of the Ayrton Senna Institute SuperAção Jovem [EC8 C] In 2010, Copersucar initiated a partnership with the Instituto Ayrton Senna, whose actions are aimed at improving public education. One of these is the SuperAção Jovem program which develops cognitive and non-cognitive competencies – such as team work, collaboration, communication and problem solving – with public school students in the state of São Paulo. The methodology involves the young people in the solution of real problems they face in their schools and communities. Teachers also receive training on innovative techniques in reading (developing a taste for reading and improving comprehension) and mathematics (logical reasoning and problem solving) activities. 106 In 2010, 5,020 students and 222 teachers at 45 schools in 38 municipal districts in São Paulo benefited from the program. Due to the positive results, Copersucar increased its sponsorship from BRL 300 thousand to BRL 600 thousand in the crop year 2011/2012, when the partnership was extended to 149 schools, reaching 23 thousand students. The program scope was expanded to include the environment. Novelties included dissemination of the initiative via social networks and a project to monitor the development of non-cognitive skills among participants. The SuperAção Jovem program was highlighted in the United Nations Development Program’s (UNDP) Human Development Report Brazil 2009/2010 – Values and Human Development, in which its partners, including Copersucar, were mentioned. Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Preserving heritage One of the fronts in Copersucar’s social responsibility actions is the preservation of Brazil’s historical and cultural memory. In 2010, the Company donated BRL 100 thousand to a project to revitalize Morro de São Bento, a tourist attraction in Ribeirão Preto, where Copersucar has a transshipment terminal. The funding involved ProAc incentives. The work included the restoration of sculptures by renowned artists, as well as a landscaping and illumination project, which was concluded in March 2011. Other initiatives With its head office located on the city of São Paulo’s most famous avenue, Copersucar contributes to the Associação Paulista Viva, a civic organization that has promoted measures to improve safety on Avenida Paulista since 2003. In the latest crop years, the Company donated BRL 60 thousand to the association. In 2010, the Company also used Rouanet law incentives to sponsor a presentation by the Prague Symphonic Orchestra in the city of São Paulo. The proceeds from the concert went to the As- sociação Autismo e Realidade, dedicated to providing assistance to autistic children and their families. As one of the official sponsors of the institution, Copersucar also made a direct donation of BRL 18,700. [EC4 C] Recognizing the important role played by NGOs in diverse areas, the Company purchases corporate gifts from such organizations to distribute at its events. Partner Mills To understand the direct and indirect economic impact they cause in their regions, most of the mills carry out local surveys and draw on studies carried out by UNICA and government bodies. The Santa Adélia - Jaboticabal and Santa Adélia Pereira Barreto mills interview their stakeholders to establish relevant themes for the company. These themes are incorporated into the company’s community actions, driving transparency in relations with the community, local government and other audiences. Santa Adélia considers its positive impacts to be the generation of local jobs; investments in highway infrastructure, facilitating logistics and driv- A look at the port region [EC8 C] Since 2011, Copersucar has supported the Associação Pró Esporte e Cultura’s Great Game, Great Grades (Bom de Nota, Bom de Bola) project in public schools in Santos. The initiative, backed by the Municipal Education Department, is aimed at improving school performance through sports. Some 500 public school students aged from 13 to 17 are engaged in the program, which began in the 2012 school year. Copersucar donated BRL 334 thousand to the program via the São Paulo state PIE sports incentive law. [EC4 C] In December 2011, Copersucar sponsored the Port of Santos Orchestra (Opos), by means of the Rouanet incentive law. The project is aimed at enabling young talents to study to become professional musicians. Copersucar S.A. 107 Material themes for stakeholders Port of Santos Orchestra (Opos) ing the economic development of surrounding towns; the generation of business opportunities for micro and small businesses, and tax income for government coffers. Mentioned as a negative impact, is the decrease in local employment with the end of burning and the mechanization of the harvest. [EC9 U] In general terms, the Partner Mills see their indirect economic impacts as contributing to the prosperity to the regions in which they operate. Their presence generates tax income for the municipal districts, such as the ICMS sales tax paid by the cane suppliers to the state government, which is then passed on to the municipalities. The direct and indirect generation of employment promotes income distribution, supports local commerce and services and increases the local Gross Domestic Product or GDP, driving development in the community. The mills play a key role in the municipalities in which they are located because 108 of the jobs and income they generate for the community. An example of this is the Melhoramentos mill, the biggest employer in the municipal district of Jussara, Paraná. [EC9 U] However, the drive to eliminate burning in sugarcane plantations to reduce the sector’s environmental impacts entails mechanization of the cane harvest, which leads to unemployment among agricultural workers. To combat this negative impact, the Santa Adélia mill provides agricultural laborers with training to enable them to find other work either inside or outside the company. [EC9 U] The mills also invest in infrastructure works and community services. Investments during the crop year 2010/2011 totaled BRL 5.6 million, increasing to BRL 8.6 million in following crop year. The approximately BRL 900 thousand each invested by the São Manuel and Santa Lúcia mills is particu- Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders larly worthy of note. The Santa Lúcia mill has a small village with 73 houses on its premises in which employees and their families live. This settlement is complemented by a leisure area, a multipurpose sports court, football field, a bowls or bocha ground and a function room, as well as a church, the result of investments undertaken in the latest crop years. [EC9 U] In operation for 64 years, the Furlan Santa Bárbara mill also provides some 530 people with 140 homes in eleven settlements, in addition to supplying free water and electricity. In the reporting period, the mill developed five socio-environmental projects that benefited 400 people in the municipality of Santa Bárbara d’Oeste. One of these was its Green Trail project, held on World Environment Day in 2010. The project involved 121 people, including employees, their families and community members. This recreational hike took place in the Vale do Comanche environmental protection area in the same district and was organized by the mill’s Environment department. During the reporting period, the Clealco Clementina mill invested a total of BRL 1.5 million in a series of actions: donations to non-profit organizations, public works, events in the municipal district of Clem- entina and donations to organize vocational courses for mill employees and local residents. In the crop year 2011/2012, the São Luiz mill used the state sport incentive program (PIE) to support the Ourinhos Super Basketball project organized by the Municipal Sport and Recreation Department and the Ourinhos Sports Center Association (Aceo). The initiative involves infrastructure improvements for the city’s women’s basketball team. The BRL 616,000 investment included funding for transport, food, lodging, uniforms and balls during the 2011/2012 Women’s Basketball League, in which the team was runner up, and in the 2012 São Paulo Championship. [EC8 U] Through Rouanet law incentives, the São Luiz mill also remodeled its cultural center, in which around 300 children and adolescents take part in music, information technology and dance classes, among other activities. In July 2011, the mill’s cultural center together with the dance school Bailado de Ourinhos, took part in the 14th Gymnaestrada, which has been held in Lausanne, Switzerland since 1953. This is considered to be the most important noncompetitive gymnastics festival in the world. A total of 44 participants attended the festival, including ballet dancers and support personnel. Management of social impacts [SO1 U] Eight mills have community monitoring and engagement programs. Two use the mandatory EIA-Rima socio-environmental study and report to diagnose impacts and develop action plans. Another three mills see this report as a guide for reinforcing interaction and communication with the surrounding community. The São Manoel mill has a policy for managing its impacts on the surrounding community and implementing adjustment programs. The operation’s environmental and work safety impacts are measured by means of an integrated management system. As the mill is located in a rural area there is no direct contact with the municipality’s urban zone. The mill monitors community needs directly or through institutions and associations and assesses its positive or negative impacts as a basis for developing social programs. Copersucar S.A. 109 Material themes for stakeholders 5.8. Generation of co-products Copersucar and the Partner Mills have implemented a set of initiatives to ensure proper waste management. At the Partner Mills, the production cycle results in positive impacts on the environment. Particularly worthy of mention is biofuel, which contributes to reduced greenhouse gas emissions. Moreover, the main co-products generated are reused. Sugarcane bagasse and straw are used to produce clean, renewable electrical energy. All the 48 units are self-sufficient in electricity, and 17 commercialize their surplus. Additionally, 100% of the non-hazardous co-products – filter cake, vinasse, boiler ash and bagasse – are reutilized. The vinasse (which is generated in the ethanol production process and is rich in potassium), filter cake (rich in phosphorus), and boiler ashes are all ap- plied directly to the soil to fertilize the cane plantations. The natural nutrients in these residues substitute non-renewable industrial fertilizers. The cane bagasse is used to generate thermal energy for the mills, some of which commercialize their surpluses. The quantities generated are given in the table below. [EN22 U] The re-use of co-products enabled the Pitangueiras mill to reduce the amount of chemical fertilizer used in its plantations by 20%. In the crop year 2011/2012, the mills started to report the volume of crop protection product packaging, classified as hazardous waste, they generate. Forty mills informed a total weight of 197 metric tons. The Partner Mills dispose of this packaging in accordance with legislation, with procedures Quantity of co-products generated by the Partner Mills Unit Crop year 2010/2011 Crop year 2011/2012 NBR 10004 Classification Use Average amounts Boiler ashes t 451,867 474,608 class 2 B Fertilizer 463,238 Filter cake t 2,657,266 2,456,867 class 2 A Fertilizer 2,557,067 Vinasse t 48,153,559 47,677,529 class 2 A Fertilizer 47,915,544 Bagasse t 21,294,573 20,575,531 class 2 B Boiler fuel / sale 20,935,052 Material Materials reused (t) [EN2 U] Crop year 2010/2011 Material Boiler ashes Filter cake Vinasse Total 110 Crop year 2011/2012 Weight (t) % in relation to total of materials reused Weight (t) % in relation to total of materials reused 451,867 1 474,608 1 2,657,266 5 2,456,867 5 48,153,559 94 47,677,529 94 51,262,692 100 50,609,005 100 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Use of agrochemicals The Partner Mills’ use of crop protection products is restricted to those approved by the Ministry of Agriculture, Livestock and Supply. Each product’s application times are strictly observed and all applications are based on prescription by accredited professionals. Workers responsible for handling and applying the products use adequate protective equipment, and products are stored separately from other inputs and materials at the mills. Employees who come into direct contact with such products undergo periodic examinations to prevent contamination. Upon disposal, these products are rinsed three times and returned to the manufacturer, in compliance with the law. covering application, transport, worker safety, storage and final disposal of empty packaging. All the responding mills monitor these processes and have selective collection programs in place. [EN22 U] The Cocal group has a complete Crop Protection Product Management Plan, ranging from delivery of the product to its use and final disposal. The choice of the product is determined by soil needs and the type of weeds. The mills observe the dosage limits informed for the products. The areas in which the products are applied are demarcated with signs, with access restricted in accordance with informed parameters. Crop protection products are kept in storerooms and may only be withdrawn with the approval of the managers responsible. Used packaging is rinsed three times and stored in specific areas while awaiting final disposal. Use of vinasse for fertirrigation at Partner Mill Copersucar S.A. 111 Material themes for stakeholders Management at the TAC The main environmental protection investments in the TAC involved an investment of BRL 288,000 and included initiatives to ensure proper waste disposal and a dust removal system to prevent particulate material emissions. Expenses were also incurred in treating and disposing of TAC effluents in the Piqueri treatment plant. [EN30 C] The terminal produces three main types of waste: recyclable waste (including oils), effluents and contaminated sugar, which are disposed of in accordance with regulations. TAC wastewater and liquid effluents are collected in containment tanks before disposal in the sanitation authority Sabesp’s Piqueri treatment plant. The materials are collected and analyzed periodically. The TAC uses the port authority Codesp’s sewage network. [EN22 C] The main recyclable materials received in the selective collection system are paper, card- board and plastic – materials which are normally used to cover the trailers of the vehicles transporting bagged sugar to the terminal. The waste generated by equipment and vehicle maintenance and civil construction work is stored and then recycled, as occurs with hazardous waste. [EN22 C] The oil left over from equipment maintenance is classified and stored in specific containers and then sent to a specialized company for re-refining. In the crop year 2010/2011 a total of 1,000 liters of oil was treated. In the crop year 2011/2012, the volume of accumulated oil was not sufficient for collection by the specialized operator. [EN22 C] Oils, grease and contaminated packaging are sorted, identified and kept in a waste deposit, from where they are forwarded to specialized companies. The TAC currently has 2 thousand kg of contaminated oil residues, which will be transferred for appropriate disposal as soon as there is sufficient volume for removal. [EN22 C] Total weight of waste generated in the TAC, by type [EN22 C] Unit Crop year 2010/2011 Crop year 2011/2012 Plastic metric ton 10 4 Paper metric ton 8 8 metric ton 0.04 0.06 unit 1,035 1,320 liters 1,000 0 Metal scrap metric ton 2 0 Sugar contaminated by oil metric ton 16.3 29.5 Grease metric ton 1.1 1.0 Non-hazardous waste Hazardous waste Batteries Fluorescent bulbs Lubricating oil 112 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Another waste material that is monitored is sugar contaminated by oil spills in the trucks responsible for transportation. Whenever contamination is detected, the product is isolated and sent to the waste deposit. From there it is sent for treatment and proper disposal in landfills, in accordance with the industrial waste disposal authorization certificate (Cadri in the Portuguese acronym). In these cases, the TAC management notifies the transport operator, charging it for the losses incurred: the cost of the product and treatment and disposal of the contaminated material. In the crop year 2010/2011, 16.3 metric tons of sugar contaminated by oil were treated and disposed of. [EN22 C] During the reporting period, the TAC did not undertake significant environmental protection investments. The expenditures incurred were related to operating processes such as dust removal, effluent treatment and disposal, disposal of contaminated sugar and oil, recycling of paper and plastic and the purchase of environmental management software. Environmental expenditures at TAC (BRL) [EN30 C] Crop year 2010/2011 Crop year 2011/2012 34,320 36,379 112,100 0 1,600 4,258 32,000 15,386 3,500 3,500 2,217 2,500 6,960 7,500 12,600 7,859 5,000 0 210,297 77,382 Dust removal Labor Filters 1 Effluents 2 Analyses Treatment and transport Environmental legislation Use of software Lamps and batteries Treatment Paper, plastic and cardboard recycling Transport and dumpster rental Contaminated sugar Transport and treatment Contaminated oil and grease Incineration and transport Total (BRL) 1. During the crop year 2011/2012, there were no purchases of bag or cartridge filters, because the quantity acquired in the previous crop year was sufficient; efficient maintenance also helped reduce spending. 2.Increased dry cleaning of floors and equipment led to a reduction in effluents, with a direct impact on the volumes transported and treated. Copersucar S.A. 113 Material themes for stakeholders Children of Copersucar employees in environmental education activity Managing waste in the office At the administrative office, where operations do not cause a significant environmental impact, waste management was focused on encouraging employees and third-parties to adopt conscious consumption habits. This effort entailed increased internal communication. The work on raising awareness is undertaken jointly by the Human Resources, Corporate Communication, Purchasing and Information Technology (IT) departments. A number of processes were implemented to reduce paper and ink consumption, including printing on both sides of sheets of paper and controlling the quantities printed per department. Another initiative involved the purchase of recycled paper made from sugarcane fiber 114 during the crop year 2011/2012. In addition to valuing the business chain, this material is now competitively priced and did not incur additional costs for Copersucar. The office generates hazardous (bulbs and batteries) and non-hazardous (plastic and paper) waste. There is a recycling program for printer cartridges, batteries and light bulbs. All waste paper (bond and kraft paper and paper towels) generated in the office is classified by type for reporting purposes. No waste is disposed of through composting, reuse, incineration, underground injection or on-site storage. Organic waste (from bathrooms) is not quantified and is disposed of in landfills. [EN22 C] Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Material themes for stakeholders Total weight of waste at Copersucar office, by type [EN22 C] Unit Crop year 2010/2011 Crop year 2011/2012 Plastic metric ton 4 4 Paper metric ton 48 56 unit 60 90 Batteries unit 540 625 Fluorescent lamps unit 600 540 Non-hazardous waste Printer ink cartridges Hazardous waste Green IT - recycling In the crop year 2011/2012, Copersucar donated IT equipment (microcomputers, notebooks, scanners, printers, monitors, fax machines, electrical and electronic components) to two organizations: the Comitê de Democratização da Informática, a Brazilian NGO that works with low-income communities, and the Lar São Vicente de Paula, a home for 50 elderly people aged between 65 and 97 years in the city of Santos. Spillages In the reporting period there was only one significant spillage at a Partner Mill. An underground pipe burst, spilling 1,600 cubic meters of vinasse. The spillage was restricted to the sugarcane plantation and a spring, which surfaced in 2009 as a result of heavy rainfall. No damage was caused to nearby permanent protection areas. The material was contained using motorized pumps and removed to vinasse storage tanks and distribution channels via tanker. [EN23 U] There were no spillages in the transport of finished product from the mills to transshipment terminals, the TAC and end consumers in the crop year Recycling class in BiodiversiArte program 2010/2011. In the following crop year, there was a leak in an ethanol tanker truck on a highway in the municipality of Limeira. The ethanol had to be transferred to another tanker, and 47.8 m3 were spilled during this process. [EN23 U] In the TAC operations, sugar may sometimes spill from the dock conveyor belts during the loading process, however, the volumes are insignificant. When this happens, Copersucar collects the product and disposes of it. To prevent sugar spillages in the sea, the terminal applies ISO 14001 standards. [EN23 U] Copersucar S.A. 115 Declarations 6. Declarations 6.1. GRI Application Level Statement 116 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Declarations 6.2. Independent Assurance Statement – Bureau Veritas Certification Copersucar S.A. 117 Declarations 118 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Declarations Copersucar S.A. 119 Declarations 120 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Declarations Copersucar S.A. 121 GRI Remissive Index 7. GRI Remissive Index [3.12] Profile items, report parameters and governance Strategy and Analysis Description Reported Page/ Response Reason for omission 1.1 Message from the President Complete 6, 8, 53, 62 - 1.2 Description of main impacts, risks and opportunities Complete 6, 8, 62, 63 - Description Reported Page/ Response Reason for omission 2.1 Name of organization Complete 20 - 2.2 Main brands, products and/or services Complete 20 - 2.3 Organization’s operating structure Complete 21 - 2.4 Location of organization’s head office Complete 21 - 2.5 Countries where the organization operates and where its main operations are located Complete 20 - 2.6 Type and legal nature of the property Complete 20, 23 - Indicator Organizational Profile Indicator 2.7 Markets served Complete 8, 24, 34 - 2.8 Size of organization Complete 8, 23, 24, 32 - 2.9 Main changes during the period covered by the report Complete 20, 22, 43 - 2.10 Awards received during the period covered by the report Complete 53 - Description Reported Page/ Response Reason for omission 3.1 Period covered by the report for the presented information Complete 12 - 3.2 Date of most recent past report Complete 12 - 3.3 Report issuance cycle Complete 12 - 3.4 Contact information for questions about report or its content Complete 16 - 3.5 Process for definition of report content Complete 12, 13, 15 - 3.6 Report limit Complete 13 - 3.7 Declaration about specific limitations with respect to report scope or limit Complete 13 - 3.8 Basis for elaboration of report Complete 13 - Report Parameters Indicator 122 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 GRI Remissive Index 3.9 Data measurement techniques and bases for calculations Complete 13. The quantitative indicators for the Mills were calculated based on the total number of mills that responded to the indicator, using the weighted average in relation to volume of cane crushed or the arithmetic average. 3.10 Reformulations of information provided in previous reports Complete There was no reformulation of information provided in the previous report. 3.11 Significant changes in scope, limit or measurement methods applied in the report Complete 13 - 3.12 Table identifying the location of information in the report Complete 121 - 3.13 Policy and current practice in relation to search for external verification for the report Complete 12 - Description Reported Page/ Response Reason for omission 4.1 Governance structure, including committees attached to high governance body Complete 43, 44, 45 - 4.2 Presidency of highest governance body Complete 43, 47 - 4.3 Independent or non executive members of the highest governance body Complete 43 - 4.4 Mechanisms for shareholders and employees to make recommendations Complete 46, 47 - 4.5 Organization’s relationship between remuneration and performance (including socio-environmental performance) Complete 44, 47 - 4.6 Processes that assure that conflicts of interest are avoided Complete 49 - 4.7 Qualification of members of highest governance body Complete 44 - 4.8 Declarations of mission and values, codes of conduct and relevant internal principles Complete 50 - 4.9 Responsibilities for the implementation of economic, environmental and social policies Complete 44, 59, 71 - 4.10 Processes for self-assessment of the highest governance body Complete 44 - 4.11 Explanation of whether and how organization applies the precaution principle. Complete 48 - 4.12 Charters, principles or other initiatives developed externally Complete 71 - 4.13 Participation in domestic /international associations and/or agencies Complete 51, 72 - 4.14 List of stakeholder groups engaged by organization Complete 13, 52 4.15 Basis for identification and selection of stakeholders Complete 53 - 4.16 Approaches to engagement of stakeholders Complete 13, 15 - 4.17 Main themes and concerns raised through stakeholder engagement Complete 14, 15, 16 - - - Governance, Commitments and Engagement Indicator Copersucar S.A. 123 GRI Remissive Index Forms of Management Dimension EC EN LA HR SO PR 124 Aspects Reported Page /Response Economic Performance Complete 30, 32, 48, 79, 100, 107 Presence in the Market Complete 98, 99, 100 Indirect Economic Impacts Complete 104, 106, 107, 108, 109 Materials Complete 91, 110 Energy Complete 81, 82, 83 Water Complete 89, 90 Biodiversity Complete 85, 86, 88 Emissions, Effluents and Waste Complete 90, 91, 110, 111, 112, 113, 114, 115 Compliance Complete 85 Transport Complete 36, 37 General Complete 112, 113 Employment Complete 96, 97, 98, 100 Relationship between Work and Governance Complete 96, 98 Occupational Health and Safety Complete 73, 74, 77 Training and Education Complete 102, 103 Diversity and Equality of Opportunity Complete 98, 99 Procurement process Complete 92, 93, 94, 95 Non discrimination Complete 92 Freedom of Association Complete 92, 95 Child Labor Complete 92, 93, 94, 95 Forced/ Slave Labor Complete 92, 93, 94, 95 Indigenous Rights Complete 95 Community Complete 109 Corruption Complete 48, 49, 51 Public Policies Complete 52 Unloyal competition Complete 34 Compliance Complete 34 Customer Health and Safety Complete 66, 67, 68 Product and Service Labeling Complete 68, 69 Communication and Marketing Complete 35 Customer privacy Complete 68 Compliance Complete 68 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 GRI Remissive Index Performance Indicators ECONOMIC PERFORMANCE Indicator Description Reported Page /Response Units Responding 30, 32 Copersucar Economic Performance EC1 Generated and distributed direct economic value Partial 48, 79. Copersucar does not make major forecasts or quantitative calculations of the financial implications of these changes. EC2 Financial implications and other risks and opportunities due to climatic changes Complete EC3 Coverage of organization's pension benefit obligations Partial 100 EC4 Financial aid received from the government Partial 107 Copersucar Copersucar and TAC Copersucar, TAC and Partner Mills Market Presence EC5 Ratio of lowest salary compared with local minimum salary Complete EC6 Policies, practices and proportion of expenditures on local suppliers Partial 100. The TAC, head office and the Partner Mills are considered to be important operating units . 42 Copersucar, TAC and Partner Mills Partner Mills Indirect Economic Impacts 104, 106, 107, 109. Based on a study undertaken by Copersucar, it was decided that only locations in which the Company operates directly would receive donations. Copersucar, TAC and Partner Mills EC8 Impact of investments in infrastructure offered for public benefit Complete EC9 Description of significant indirect economic impacts Partial 108, 109 Partner Mills Description Reported Page/Response Responding Units EN1 Materials used by weight or volume Complete 91 EN2 Percentage of recycled materials used Complete 110 ENVIRONMENTAL PERFORMANCE Indicator Materials Copersucar and TAC Partner Mills Copersucar S.A. 125 GRI Remissive Index Energy EN3 Direct energy consumption discriminated by primary source EN4 Indirect energy consumption discriminated by primary source EN5 Energy saved due to conservation and efficiency improvements EN6 Initiatives to provide energy efficient products and services Copersucar, TAC and Partner Mills Copersucar, TAC and Partner Mills Complete 81, 83 Partial 81, 83 Complete 82 TAC Partial 82 TAC Complete 89, 90 Water EN8 Total water withdrawal by source EN9 Water sources significantly affected by water withdrawal EN10 Percentage and total volume of water recycled and reused Partial 89 Complete 89, 90 TAC Partner Mills Partner Mills Biodiversity EN12 Significant impacts of activities, products and services Complete 85, 88 EN13 Habitats protected or restored Complete 86 EN14 Strategies to manage impacts on biodiversity Partial 85 Partner Mills Partner Mills Partner Mills Emissions, Effluent and Waste Partner Mills Copersucar and TAC Copersucar, TAC and Partner Mills TAC and Partner Mills EN18 Initiatives to reduce greenhouse gas emissions and reductions obtained Complete 80 EN21 Total water discharge by quality and destination Complete 90, 91 EN22 Total weight of waste by type and destination Complete 110, 111, 112, 113, 114, 115 EN23 Number and total volume of significant spillages Complete 115 Complete 85 Copersucar Partial 36, 37 TAC Complete 112, 113 TAC Compliance EN28 Monetary value of fines and total number of sanctions for non-compliance with laws Transport EN29 Environmental impacts from the transport of products and workers General EN30 126 Total investment and spending on environmental protection Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 GRI Remissive Index SOCIAL PERFORMANCE – LABOR PRACTICES Indicator Description Reported Page/Response Complete 96, 98 Partial 96, 97 Complete 100 Responding Units Employment LA1 LA2 LA3 Total number of workers by employment type, employment contract and region Total number and turnover rate of employees by age group, gender and region Comparison of benefits for full-time employees and part-time employees Copersucar, TAC and Partner Mills Copersucar and TAC Copersucar and TAC Relationship between Workers and Governance LA4 Total number of employees covered by collective bargaining agreements Complete 96, 98 LA5 Description of notifications (times and procedures) Complete 96 Complete 73 Copersucar, TAC and Partner Mills Copersucar, TAC and Partner Mills Health and Safety at Work LA6 Percentage of employees represented by formal health and safety committees LA7 Rates of injuries, occupational diseases, days lost Partial 73, 77 LA8 Education, prevention and risk control programs Complete 74 LA9 Health and safety themes covered by formal union agreements Complete 73 Copersucar, TAC and Partner Mills TAC and Partner Mills Copersucar, TAC and Partner Mills Copersucar, TAC and Partner Mills Training and Education LA10 Average number of hours training per year Complete 102, 103 LA11 Competency management and ongoing training programs Complete 102, 103 LA12 Percentage of employees receiving performance assessments Complete 100 Partial 98, 99 Complete 98 Copersucar, TAC and Partner Mills Copersucar, TAC and Partner Mills Copersucar and TAC Diversity and Equality of Opportunity LA13 LA14 Composition of senior management and councils and breakdown by group and gender Ratio of men's basic salary to women's by employment category Copersucar and TAC Copersucar and TAC Copersucar S.A. 127 GRI Remissive Index SOCIAL PERFORMANCE – HUMAN RIGHTS Indicator Description Responding Units Reported Page/Response Complete 93 Complete 94, 95 Complete 92 Copersucar and TAC Complete 92 Copersucar and TAC Complete 92, 95 Copersucar, TAC and Partner Mills Complete 92, 93, 94, 95 Copersucar, TAC and Partner Mills Complete 92, 93, 94, 95 Copersucar, TAC and Partner Mills Complete 95 Partner Mills Reported Page/Response Responding Units Complete 109 Partner Mills Procurement Process HR1 HR2 HR3 Percentage and total number of contracts containing human rights clauses Percentage of contractors and suppliers submitted to human rights-related assessments Total hours training for employees in human rights-related policies and procedures, including percentage of employees trained Copersucar and TAC Copersucar and TAC Non Discrimination HR4 Total number of cases of discrimination and measures taken Freedom of Association HR5 Freedom of association policy and extent to which it is applied Child Labor HR6 Measures taken to contribute to abolition of child labor Forced / Slave Labor HR7 Measures taken to contribute to eradication of forced labor Indigenous Rights HR9 Total number of cases of breaches of indigenous peoples' rights and measures taken SOCIAL PERFORMANCE – SOCIETY Indicator Description Community SO1 Programs and practices to assess and manage the impacts of operations on the community Corruption 128 SO2 Units submitted to corruption-related risk assessments Complete 48 SO3 Percentage of employees trained in organization's anticorruption policies and procedures Complete 51 SO4 Measures taken in response to cases of corruption Complete 49 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Copersucar and TAC Copersucar and TAC Copersucar and TAC GRI Remissive Index Public Policy SO5 Positioning on public policy Partial 52 Copersucar Complete 34 Copersucar Complete 34 Copersucar Reported Page/Response Responding Units Partial 66, 68 Copersucar and TAC Complete 67 Copersucar Partial 68 Copersucar and TAC Complete 68 Copersucar Partial 69 Copersucar Complete 35 Copersucar Complete 35 Copersucar Complete 68 Copersucar and TAC Complete 68 Copersucar Unfair Competition SO7 Total number of legal actions related to anti-competitive practices Compliance SO8 Monetary value of significant fines and total number of non-monetary sanctions SOCIAL PERFORMANCE – PRODUCT RESPONSIBILITY Indicator Description Customer Health and Safety PR1 PR2 Assessment of health and safety impacts during product and service life cycle Non-compliance related to impacts caused by products and services Product and Service Labeling PR3 Type of product and service information required in labeling procedure PR4 Non-compliance with product and service labeling PR5 Practices related to customer satisfaction, including results of surveys Communication and Marketing PR6 PR7 PR8 Programs to adhere to laws, standards and voluntary codes Cases of non-compliance related to communication of products and services Substantiated complaints regarding breaches of customer privacy Compliance PR9 Fines for non-compliance related to the supply and use of products and services Copersucar S.A. 129 Glossary 8. Glossary ABNT-NBR 14.280 – Abbreviation for Brazilian Work Accident Registration Standard – Procedure and classification. PPAs – Permanent Preservation Areas (Áreas de Preservação Permanente) – areas of pronounced ecological importance, covered or not by native vegetation, whose function is to preserve water resources, the landscape, geological stability, biodiversity, the gene flow of flora and fauna; protect the soil and ensure the well-being of human populations. Biofuel – Fuel made from renewable biomass. It is produced on a commercial scale from agricultural products such as sugarcane. Biomass – In terms of energy, biomass is any renewable resource of vegetable or animal origin that may be used to produce energy. Co-product – Material produced systematically during the manufacture of the core product, which may be reused/recycled without harm to public health or the environment and which is compliant with pertinent legislation. CPFL – Acronym for Companhia Paulista de Força e Luz. Crop year – The period in which the sugar and ethanol production cycle takes place. For Copersucar, the crop year begins on April 1st and ends on March 31st of the following year. Esalq – Acronym for Escola Superior de Agricultura Luiz de Queiroz, the University of São Paulo agricultural school. Filter cake – A by-product resulting from the filtering of the sugarcane juice, whereby impurities are removed and used as organic fertilizer. Bonsucro™ – Name of Better Sugarcane Initiative. BVC – Acronym for Bureau Veritas Certification. CDM – Clean Development Mechanism – Mechanism created under the Kyoto Protocol to help the developed countries to reduce greenhouse gas emissions. CDM projects may be based on renewable or alternative energy sources, energy efficiency and conservation or reforestation. 130 MSDS – Material Safety Datasheet (Ficha de Informações de Segurança de Produto Químico) A document containing information on safety, health and environmental aspects of chemical products, with recommendations, protective measures and instructions on how to proceed in emergencies. CLT – Acronym denoting Brazilian Consolidation of Labor Laws. GHG – Greenhouse Gases – Gases that contribute to the greenhouse gas effect, a natural phenomenon leading to higher temperatures on the planet. The high concentration of these gases in the atmosphere intensifies this effect, causing global warming. CO2e – Carbon gas equivalent (the sum of all greenhouse gas emissions converted into CO2). GRI - Global Reporting Initiative – An international non-governmental organization consisting of Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Glossary different stakeholders and specialists whose mission is to disseminate global guidelines for sustainability reports, used voluntarily by companies worldwide. Materiality – Principle for defining the content of a sustainability report based on GRI guidelines, according to which the themes and indicators included in the report should take into account the views of the reporting organization’s stakeholders. The information in the report should cover topics and indicators that reflect significant economic, environmental and social impacts or that may influence stakeholder decisions. SECSP – Acronym for São Paulo Commercial Workers’ Union. Seriousness rate – The days lost computed by millions of man/hours of exposure to risk during a determined period. Sindogeesp – São Paulo State Port and Waterway Terminal Heavy Equipment Operators’ Union (Sindicato dos Operadores em Aparelhos Guindastescos, Empilhadeiras, Máquinas e Equipamentos Transportadores de Carga dos Portos e Terminais Marítimos e Fluviais do Estado de São Paulo). Non-Partner Mills – Mills not associated with Copersucar. Stakeholder – Any person or entity impacting or impacted by an organization’s activities. NR 31 – Abbreviation for the Ministry of Labor standard governing occupational health and safety in agriculture, animal husbandry, forestry and fisheries. TAC – Acronym for Copersucar Sugar Terminal. Origination – Term used by Copersucar to denote the acquisition of sugar and ethanol from nonpartner mills. TEC – Acronym for Container Stuffing Terminal. Vinasse – Liquid residue left over from the distillation of fermented sugarcane juice or molasses during ethanol production. PCMSO – Portuguese acronym for the Occupational Health Medical Control Program. PIE – Acronym for the São Paulo state Sports Incentive Program PPE – Acronym for Personal Protective Equipment. ProAc – Acronym for São Paulo state Cultural Action Program Copersucar S.A. 131 Partner Mills 9. Partner Mills (June 2012) 132 Aralco Aralco S.A. Indústria e Comércio Santo Antônio do Aracanguá, SP Batatais Usina Batatais S.A. Açúcar e Álcool Batatais, SP Aralco - Alcoazul Alcoazul S.A. Açúcar e Álcool Araçatuba, SP Buriti Pedra Agroindustrial S.A. Buritizal, SP Aralco - Figueira Figueira Indústria e Comércio S.A. Buritama, SP Caçu Caçu Comércio e Indústria de Açúcar e Álcool Ltda. Vicentinópolis, GO Aralco - Generalco Destilaria Generalco S.A. General Salgado, SP Catanduva Virgolino de Oliveira S.A. - Açúcar e Álcool Ariranha, SP Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Partner Mills Cerradão Usina Cerradão Ltda. Frutal, MG Cocal II Cocal Comércio Indústria Canaã Açúcar e Álcool Ltda. Narandiba, SP Clealco – Clementina Clealco Açúcar e Álcool S.A. Clementina, SP Da Pedra Pedra Agroindustrial S.A. Serrana, SP Clealco - Queiroz Clealco Açúcar e Álcool S.A. Queiroz, SP Decal - Rio Verde Usina Rio Verde Ltda. Rio Verde, GO Cocal I Cocal Comércio Indústria Canaã Açúcar e Álcool Ltda. Paraguaçu Paulista, SP Destilaria Santa Inês Irmãos Toniello Ltda. Sertãozinho, SP Copersucar S.A. 133 Partner Mills 134 Ferrari Ferrari Agroindústria S.A. Pirassununga, SP Ibirá Pedra Agroindustrial S.A. Sta. Rosa do Viterbo, SP Furlan - Avaré Usina Açucareira Furlan S.A. Avaré, SP Ipê Pedra Agroindustrial S.A. Nova Independência, SP Furlan - Santa Bárbara Usina Açucareira Furlan S.A. Santa Bárbara d’Oeste, SP Ipiranga - Descalvado Usina Ipiranga de Açúcar e Álcool S.A. Descalvado, SP Iacanga Usina Iacanga de Açúcar e Álcool S.A. Iacanga, SP Ipiranga - Mococa Usina Ipiranga de Açúcar e Álcool S.A. Mococa, SP Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Partner Mills Jacarezinho Companhia Agrícola Usina Jacarezinho Jacarezinho, PR Monções Açucareira Virgolino de Oliveira S.A. Monções, SP José Bonifácio Açucareira Virgolino de Oliveira S.A. José Bonifácio, SP Nossa Sra. Aparecida Virgolino de Oliveira S.A. - Açúcar e Álcool Itapira, SP Lins Usina Batatais S.A. - Açúcar e Álcool Lins, SP Pioneiros Pioneiros Bioenergia S.A. Sud Mennucci, SP Melhoramentos Destilarias Melhoramentos S.A. Jussara, PR Pitangueiras Pitangueiras Açúcar e Álcool Ltda. Pitangueiras, SP Copersucar S.A. 135 Partner Mills 136 Santa Adélia - Jaboticabal Usina Santa Adélia S.A. Jaboticabal, SP Santo Antônio Usina Santo Antônio S.A. Sertãozinho, SP Santa Adélia - Pereira Barreto Usina Santa Adélia S.A. Pereira Barreto, SP São Francisco Usina São Francisco S.A. Sertãozinho, SP Santa Lúcia Usina Santa Lúcia S.A. Araras, SP São José da Estiva Usina São José da Estiva S.A. Açúcar e Álcool Novo Horizonte, SP Santa Maria J. Pilon S.A Açúcar e Álcool Cerquilho, SP São Luiz S.A Usina São Luiz S.A. Ourinhos, SP Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Partner Mills São Manoel Usina Açucareira São Manoel S.A. São Manuel, SP Viralcool II - Castilho Viralcool Açúcar e Álcool Ltda. Castilho, SP Uberaba Usina Uberaba S.A. Uberaba, MG Zilor - Barra Grande Usina Barra Grande de Lençóis S.A. Lençóis Paulista, SP Umoe Bioenergy II Umoe Bioenergy S.A. Sandovalina, SP Zilor - Quatá Açucareira Quatá S.A. Quatá, SP Viralcool I - Pitangueiras Viralcool Açúcar e Álcool Ltda. Pitangueiras, SP Zilor - São José Açucareira Zillo Lorenzetti S.A. Macatuba, SP Copersucar S.A. 137 Partner Mills Group Mill ALCOAZUL ARALCO Aralco FIGUEIRA GENERALCO SANTO ANTÔNIO Balbo SÃO FRANCISCO UBERABA BATATAIS Batatais Lins LINS Caçu CAÇU Decal – Rio Verde DECAL - RIO VERDE Cerradão CERRADÃO CLEMENTINA Clealco QUEIROZ Cocal COCAL I - PARAGUAÇU COCAL II - NARANDIBA Ferrari FERRARI Furlan FURLAN - AVARÉ FURLAN – SANTA BÁRBARA Jacarezinho JACAREZINHO Melhoramentos MELHORAMENTOS BURITI IBIRÁ Pedra IPÊ DA PEDRA Pitangueiras PITANGUEIRAS SANTA ADÉLIA - JABOTICABAL SANTA ADÉLIA - PEREIRA Santa Adélia BARRETO PIONEIROS Santa Lúcia SANTA LÚCIA Santa Maria SANTA MARIA São José da Estiva SÃO JOSÉ DA ESTIVA São Luiz S.A. SÃO LUIZ S.A. São Manoel SÃO MANOEL IPIRANGA - DESCALVADO Titoto Cunali IACANGA IPIRANGA - MOCOCA UMOE UMOE BIOENERGY II DESTILARIA SANTA INÊS Viralcool VIRALCOOL I - PITANGUEIRAS VIRALCOOL II - CASTILHO CATANDUVA NOSSA SRA. APARECIDA VO - Virgolino de Oliveira JOSÉ BONIFÁCIO MONÇÕES ZILOR - BARRA GRANDE ZILOR ZILOR – QUATÁ ZILOR - SÃO JOSÉ 138 Company Name City Alcoazul S.A. Açúcar e Álcool Aralco S.A. Indústria e Comércio Figueira Indústria e Comércio S.A. Destilaria Generalco S.A. Usina Santo Antônio S.A. Usina São Francisco S.A. Usina Uberaba S.A. Usina Batatais S.A. Açúcar e Álcool Usina Batatais S.A. Açúcar e Álcool Caçu Comércio e Indústria de Açúcar e Álcool Ltda. Usina Rio Verde Ltda. Usina Cerradão Ltda. Clealco Açúcar e Álcool S.A. Clealco Açúcar e Álcool S.A. Cocal - Comércio Indústria Canaã Açúcar e Álcool Ltda. Cocal - Comércio Indústria Canaã Açúcar e Álcool Ltda. Ferrari Agroindústria S.A. Usina Açucareira Furlan S.A. Usina Açucareira Furlan S.A. Companhia Agrícola Usina Jacarezinho Destilarias Melhoramentos S.A. Pedra Agroindustrial S.A. Pedra Agroindustrial S.A. Pedra Agroindustrial S.A. Pedra Agroindustrial S.A. Pitangueiras Açúcar e Álcool Ltda. Usina Santa Adélia S.A. Araçatuba, SP Santo Antônio do Aracanguá, SP Buritama, SP General Salgado, SP Sertãozinho, SP Sertãozinho, SP Uberaba, MG Batatais, SP Lins, SP Vicentinópolis, GO Rio Verde, GO Frutal, MG Clementina, SP Queiroz, SP Paraguaçu Paulista, SP Narandiba, SP Pirassununga, SP Avaré, SP Santa Bárbara d’Oeste, SP Jacarezinho, PR Jussara, PR Buritizal, SP Sta. Rosa do Viterbo, SP Nova Independência, SP Serrana, SP Pitangueiras, SP Jaboticabal, SP Usina Santa Adélia S.A. Pereira Barreto, SP Pioneiros Bioenergia S.A. Usina Santa Lúcia S.A. J. Pilon S.A - Açúcar e Álcool Usina São José da Estiva S.A. Açúcar e Álcool Usina São Luiz S.A. Usina Açucareira São Manoel S.A. Usina Ipiranga de Açúcar e Álcool S.A. Usina Iacanga de Açúcar e Álcool S.A. Usina Ipiranga de Açúcar e Álcool S.A. Umoe Bioenergy S.A. Irmãos Toniello Ltda. Viralcool Açúcar e Álcool Ltda. Viralcool Açúcar e Álcool Ltda. Virgolino de Oliveira S.A. Açúcar e Álcool Virgolino de Oliveira S.A. Açúcar e Álcool Açucareira Virgolino de Oliveira S.A. Açucareira Virgolino de Oliveira S.A. Usina Barra Grande de Lençóis S.A. Açucareira Quatá S.A. Açucareira Zillo Lorenzetti S.A. Sud Mennucci, SP Araras, SP Cerquilho, SP Novo Horizonte, SP Ourinhos, SP São Manuel, SP Descalvado, SP Iacanga, SP Mococa, SP Sandovalina, SP Sertãozinho, SP Pitangueiras, SP Castilho, SP Ariranha, SP Itapira, SP José Bonifácio, SP Monções, SP Lençóis Paulista, SP Quatá, SP Macatuba, SP Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Management - Copersucar 10. Management - Copersucar S.A. Board of Directors Luís Roberto Pogetti Chairman Antonio José Zillo Antonio Eduardo Tonielo Carlos Dinucci Carlos Ubiratan Garms Clésio Antonio Balbo Geraldo José Carbone Hermelindo Ruete de Oliveira José Luciano Duarte Penido Leopoldo Titoto Norberto Bellodi Executive Board Paulo Roberto de Souza Chief Executive Officer Alexandre Mattos Setten Logistics Executive Director Luís Felipe Schiriak Chief Financial Officer and Director of Investor Relations Mauricio de Mauro Planning Executive Director Soren Hoed Jensen Commercial Executive Director Copersucar S.A. 139 Copersucar S.A. Avenida Paulista, 287 - 1º, 2º and 3º floors 01311-000 - São Paulo - SP - Brasil Telephone +55 11 2618-8166 - Fax +55 11 2618-8355 Copersucar Europe B.V. World Trade Center, 10th Floor, Beursplein 37 3011 AA Rotterdam P.O.Box 30210 3001 DE Rotterdam The Netherlands Telefone 0031 10 413-5634 Copersucar Sugar Terminal - TAC Av. Cândido Gafree, s/n Armazéns VI, XI, XVI e XXI - Santos - SP Telephone +55 13 3226-2100 - Fax +55 13 3226-2147 Copersucar Container Stuffing Terminal - TEC Rua José de Almeida, 224 - Área B - Jardim Conceiçãozinha 11454-630 - Guarujá - SP Copersucar Multimodal Terminal I - Ribeirão Preto Rua Peru, 2400 Distrito Industrial Coronel Quito Junqueira 14075-310 - Ribeirão Preto - SP Telephone +55 16 3969-2297 / +55 16 3969-2296 Copersucar Multimodal Terminal II - São José do Rio Preto Rua Silva Jardim, s/n - Estação Ferroviária 15025-065 - Pq Industrial São José do Rio Preto - SP www.copersucar.com.br Photographs: Cícero Viegas, Fernando Battistetti, Tadeu Fessel and photo stock Graphic design: Ideia Visual 140 Management and Sustainability Report | Crop Years 2010/2011 and 2011/2012 Management and Sustainability Report Crop Years 2010/2011 and 2011/2012 Avenida Paulista, 287 | 1º, 2º and 3º floors 01311-000 | São Paulo | SP | Brasil Telephone +55 11 2618-8166 www.copersucar.com.br -capa_INGLES.indd 1 8/17/12 1:41:54 PM