PCSOM 2011

PCSOM
Information for those leaving for Rotations
Internet Service
•  PCSOM will reimburse you up to $23 per month
for the next two years (as long as you remain
enrolled at PCSOM). !
•  This reimbursement will cover any cost of
Internet Service up to $23 – and no more than the
cost of your new providers monthly rate (i.e., if
your new Internet Service Provider charges $15
per month – PCSOM will reimburse you $15 per
month. If your new Internet Service Provider
charges $50 per month – PCSOM will reimburse
you $23 per month.)!
•  Send questions regarding this to jslone@pc.edu!
Internet Cont…
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Receiving reimbursement will require you to submit a copy
of your Internet Service monthly statement. Below is a
schedule of statement submissions and scheduled
reimbursements. #
!
Aug – January: Submit proof of Internet Service by Mid
Sept
Checks will be mailed out at the end of
September!
• 
Feb – July:
!Submit proof of Internet Service by Mid
March
Checks will be mailed out at the end of March!
• 
Aug – January: Submit proof of Internet Service by Mid
Sept
Checks will be mailed out at the end of
September!
• 
Feb – May:
!Submit proof of Internet Service by Mid
March
Checks will be mailed out at the end of March!
Recommended ISP s
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Time-Warner Cable!
Comcast!
Charter!
Verizon!
Sprint!
AT&T!
DSL Extreme!
Procedures for Computer
Repairs
•  For all technical service calls please contact the
PC help-desk line at: 606-218-5300 or via e-mail
at: helpdesk@pc.edu. #
!
•  A Technical Representative will attempt to
resolve this matter over the telephone (be sure
to send a contact telephone number if you send
an e-mail). If the matter requires hardware
replacement or an issue that can t be resolved
via telephone or e-mail you will have to place a
call to Dell Technical Support for Help.!
Dell offers free technical support and will come
out to your location to fix your hardware issue.!
!
The number to call for this free service is:
1-800-274-7799!
!
You can also do a chat session with a Dell
Technician at: support.dell.com then choose
Chat Online with Dell Technical Support.!
!
Batteries (Not Covered Under
Warranty)
Recommended Battery sellers:!
• Dell Direct!
• Office Depot!
• CD!
Issues Covered Under Dell
Warranty
•  AC/Power Adapter!
•  Computer Parts !
e.g.: Motherboard, Screen, Network
Components, keyboard… etc!
!
Keep a good backup because Dell will not restore your data when
they come out to replace a component such as the hard drive.!
covered under accidental
damage policy.
•  Accidental Dropping!
•  Water/Liquid Damage!
Not Covered!!!!
!
Theft!
Abuse and/or Misuse!
Virus/Spyware Removal
•  Malware Bytes!
•  ComboFix!
!
Download these and store on a USB key so you
will have them in case you get infected or your
computer starts running slow.!
Keeping a fast running
system
Clear out browser cache/cookies once a week.!
!
Do not download and install large amounts of
software.!
!
Run disk cleanup once every 3 months.!
!
Do not defrag the hard drive often. Once a year is
plenty enough.!
Software to Avoid
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Bearshare / FrostWire!
My Web Search!
Weather Bug!
Web Shots !
Browser Toolbars (these will slow down your browser)!
!
We will only support software that is
provided to you from the college.!
Good Backups
Make good Back ups of your data.!
!
Back up your data at least once a week.!
!
We do not have the resources to keep your
data safe if your computer malfunctions.!
!
Use a USB External Hard-Drive at least 80gig
in size.!