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Mark Sylvester, introNetworks 608 Maximizing Social Networking to
608 Maximizing Social Networking to Foster Sustained Employee Collaboration Mark Sylvester, introNetworks www.eLearningGuild.com November 11-14, 2008 San Jose, CA Distance Learning User Generated Con Social Software The Long T Simplicity WikisJoy of Use Convergence Recommenda Informal Learning Maximizing Social Networking to Foster Sustained Employee Collaboration Mark Sylvester CEO, introNetworks Forums SOAP Blogs Learning 2.0 Usability Participation Blended Learning User Centered Centere DataDriven Collaboratio Perpetual Beta AJAX Folksonomy OpenAPIsStandardization XML Design How a Learning Community can be a strategic component of any training and development agenda Why build one at all? A Learning Community can dramatically improve… A well implemented Learning Community optimizes organizational effectiveness by intelligently matching people to the people and resources they need to accelerate informal learning. Session 608 – Maximizing Social Networking to Foster Sustained Employee Collaboration – Mark Sylvester , introNetworks Page 1 November 11-14, 2008 San Jose, CA Specific problems a learning community solves that are currently unsolved using traditional methods “Three Example Communities” How building an online community to support an e‐Learning agenda is easier to accomplish you think… “Key Things to Think About” Design Goals: The User Experience Session 608 – Maximizing Social Networking to Foster Sustained Employee Collaboration – Mark Sylvester , introNetworks Page 2 November 11-14, 2008 San Jose, CA Key Community Design Issues • Who will use the system? Make it easy for users to use the Community – Employees – Managers – Partners • Content Matching – Do you want to help your users find relevant content as well? Key Community Design Issues • Tags for Matching – Blend skills, interests, competencies, goals, strengths, experiences and challenges • Specific Categories – Think about chunking the tags into relevant categories that will aid the users in learning more about each other Key Community Design Issues • What questions to ask? – Probing, open ended that encourage participation • Two sections to consider – About Me – Conversation Starters • Think about the last time you tried to talk to someone new… Keep it interesting! Typical Production Steps A Community can be launched in under 30 days Unless you try to do it by committee Session 608 – Maximizing Social Networking to Foster Sustained Employee Collaboration – Mark Sylvester , introNetworks Page 3 November 11-14, 2008 San Jose, CA A well designed Learning Community optimizes organizational effectiveness by intelligently matching people to the people and resources they need and accelerates overall learning. Wouldn’t it be amazing if you knew that … Invaluable insights are instantly available as a result of access to the detailed profiles within a Learning Community “Just a few to consider” Learning Community Insights … and you know who they are! “For learning organizations looking to bring social networking tools to the enterprise, the best course of action is to start slowly but start now.” ‘The writing is on the wall’ CLO Magazine Oct 2008 Josh Bersin Session 608 – Maximizing Social Networking to Foster Sustained Employee Collaboration – Mark Sylvester , introNetworks Thank You If you have further questions, I would love to hear from you. mark@intronetworks.com 805 722 1041 Page 4
