ROBEYS

CASE STUDY
ROBEYS
"It is nice to be able to
communicate our needs and
see them fulfilled. Back-up and
communication are exceptional
and the company staff are
always very pleasant and
helpful.”
Sharon Robey
Company Secretary
At Robeys they have a different approach to home decor. They do not just sell
appliances, they know their customers demand more from them and want to help them
build a home of distinction. As a result every member of their team is set one goal - to
help customers realise their aspirations for home life.
The overview
Based in the Derbyshire countryside, they offer an ever-expanding range of exceptional
products from craftsman all over the world. Leading brands stocked include Harrie
Leenders, Piazzetta, Rais, Meneghini, Aga, Westahl, Lacanche and Ak47. Robeys pride
themselves on excellent customer care, first-rate technical knowledge and highly trained
staff that keep customers returning time after time.
In order to offer this high level of service they require hardware and software for day to
day processes, quotations, orders and proposals. Without an efficient system setup their
reputation was under threat and Robeys were not willing to lower standards for their
valued customers.
Benefits
• A future proof solution
• Cutting-edge technology
• Streamlined processes
• Managed support
• Reduced wastage
• Faster speeds
The challenge
Robeys were using outdated Windows XP and Office 2003 packages that caused
major speed issues internally and as a result they were having to increase their spend
on engineering time. Partner managers duly noted that there was an increase in
hardware issues over a six month period, and without a solution, this problem was
expected to escalate.
Their dated equipment was progressively deteriorating from generic faults and the time
and money being wasted on fixtures was building up. Operating systems were having
to be reinstalled on a regular basis and all of these issues were wasting resources that
Robeys wanted to utilise elsewhere.
Moreover, they were experiencing hard disk drive failures. When HDD malfunctions
occurred, their stored information became inaccessible and even resulted in loss of data.
With additional hassle including constant memory upgrades, and with their Windows XP
and Office 2003 due to expire April 2014, they could foresee more issues arising. Robeys
not only wanted, but were beginning to need an end-to-end solution, so turned to GCI
for peace of mind.
© Copyright GCI 2015
PRODUCT
ROBEYS
The solution
GCI proposed Robeys replace all of their current machines with new Windows 8
machines, a big move, but they trusted GCI. Now the use of the new PC’s and Software
has decreased the time and money wasted on additional engineering and has
revolutionised the way they are working on a day to day basis.
Robeys were one of the first customers to implement a complete roll out of Windows 8
and Office 2013 within their account manager’s client base. The execution went smoothly,
Robeys benefited from onsite training from a highly qualified engineer on the new
interface and the new operating system is now working to support future scalability.
GCI was recommended to Sharon Robey, Company Secretary, and after making the
decision to contact us and only looking to upgrade their computer systems at the time,
a partnership has been formed and she noted “We have been extremely happy over the
years with the changeover and upgrading of our IT system – we are fully up to date with
the latest services and are extremely happy with the overall service.
Noted how happy Robeys are
with GCI’s services stating “We
have seen our company IT
system evolve from a very simple
aged system to a structured and
well maintained efficient system.
We first hired GCI to maintain
our computer systems within
our business and particularly
to improve our communication
within the company. Their
contribution has resulted in a
very efficient and up to date IT
system for us.
This has benefited us all to work
more efficiently and smoothly
during the day to day running of
the business.”
Sharon Robey
Company Secretary
GCIs Ryan Parsons with
Sharon Robey
Company Secretary
For more information regarding
our services please contact us at:
 0844 443 4433
 marketing@gcicom.net
gcicom.net
GCI Telecom
@GCI_Com
0844 443 4433
marketing@gcicom.net
www.gcicom.net
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