Learning from the birds Playing the political cards
Transcription
Learning from the birds Playing the political cards
DECember 2012 Fall In-Service Workshop 2012 Learning from the birds You can learn a lot from a few birds. Shayne Clarke, the new director of Marking Communications, brought three of his falcons for a talk about “Dangerous Trust and Adapting to Change,” to open the 2012 In-Service Workshop, held September 24–26. Shayne got his first hawk at age 10 and has been practicing, studying and writing about falconry ever since. (He’s the humor columnist for American Falconry magazine.) “Falconry is an art, not a science,” Shayne explained. “It’s the art of developing trust. Falconry is all about borrowing from nature for a little bit, and going out and doing what the birds do, which is hunt. Trust is the foundation principle of falconry.” It’s a “dangerous trust” that involves risk on both sides. How is trust developed? With falcons, Shayne said, it’s “training versus developing. I want Shockanah (a peregrine falcon) to have the same potential as if she’d been in the wild.” He showed a video of how he gradually, patiently taught her to trust him. Handsome Rob, a prairie falcon from the wild, was different. “I was the biggest predator he’d ever seen,” Shayne said. “He wanted to hunt me. Eventually, over time, I was able to gain enough trust that I could come up here with a piece of meat and he was able to trust me and let me pick him up.” His birds can fly away whenever they want, he said. “If they don’t like what’s going on, they can leave.” Then the point: “Do you have a client who might fly away because there’s not enough trust?” he asked. Trust, once established, can be lost. Shayne got a falcon named Ursula from a friend, who told him she was trained. He tried to take over as Ursula’s master without building a relationship of trust with her. He failed, and finally had to give her away. Eventually Ursula had to go back to her original owner, the one she trusted. Katniss, who is half peregrine, half gyrfalcon, was born in captivity. “I’ve been very careful to build a relationship,” Shayne said. “I see her Shayne Clarke makes a point during his presentation. every day, feed her.” He takes very careful, slow steps, watching her body movements, watching her eyes. If trust is broken with a bird, he has to go back and start over, he said. “Some relationships are not reparable. Most are.” Training a falcon requires example. “You can’t tell a falcon what to do,” he said. “They only do what they see. I have to model the behavior I’m after. A principle of trust for falcons and humans is that trust is something you do, not just say. As director of Marketing Communications, I have to earn your trust—show, not tell. We have to deliver what we promise.” Shockanah (“shock and awe”) is adapting to change, he said, noting that at one time peregrines were on the verge of extinction. He told how some peregrines were nesting on the Joseph Smith Memorial Building in Salt Lake City, doing quite well. But one failed to adapt— he flew into a building and died. While working for WordPerfect in New York City, Shayne was assigned to retrain the typing pool for Good Morning America to use WordPerfect software on a PC. One woman refused to learn to use a PC and had to be let go, he said. “Are you adapting to change? We’ve been through the PC revolution, the Internet revolution, and the social media revolution is going on right now.” The Church has adapted well to the changes that have come, he noted, pointing out that rather than protesting and fighting The Book of Mormon Broadway musical, it has used the opportunity to encourage people who see the play to “read the book.” We too need to adapt to change, update and improve our skills, he said. “Universal trust enables an environment of positive change.” Playing the political cards Quin Monson, BYU associate professor of political science, spoke about the presidential race between Republican nominee Mitt Romney and President Barack Obama. A headline from The Hill summed up his take on it, he said. “Romney has strong hand, Obama plays cards better.” So far, the president is ahead because he’s playing his cards better, Monson said. And at this point in the race, “there’s not a lot of room for movement” among voters. Most have already decided their vote and are not likely to change. “One chance Romney has to catch up is to have a really good (voter) turnout operation,” he said. “Democrats are consistently better at that because they’ve been doing it for so long. The Romney campaign is much better than McCain, who was really bad at it. But the Democrats are likely better at it.” The odd thing about this election is that Obama is up so high in the polls when there are so many reasons for voters to be dissatisfied with his performance, Monson said. His job approval was high through 2011, but now he is hovering around 50 percent. Still, the polls show him winning. Romney should follow Reagan’s strategy, he said. That is, “persuade by reason and motivate through emotion.” “He needs to research the issues that are important to voters and link them to fundamental values,” Monson explained. But so far Romney has been unable to capitalize on the poor economy and has no compelling message that connects with voters. “He still has a pile of money,” Monson said, “but if he pulls it out it will be counter to my expectations and it will be a close election.” All about the web team The DCE Web Team gave a brief presentation on “everything you ever wanted to know about the web team.” Alfonso Flores is one of the driving forces behind the web team, with skills in art, animation and creativity. Daniel Fuller, a web developer, has been programming since age 8 and began his passion for web developing in junior high school. He is a senior at BYU majoring in computer science with emphasis on animation. Michael Ivanyo specializes in software development, web structure, databases and challenging programming problems. Daniel noted that the new marketing web pages are created in the new BYU template, which works very consistently in browsers. The web team can do HTML email marketing, he also said. “We can design it and provide you with email code, from smartphones to desktops.” Michael said the team can provide web analytics, providing reports on the number of page views, next-page flow, traffic sources and visitors. “We can send report via email on a weekly basis,” he said. The team also does web consulting, design styling, usability studies, multimedia, customizations, access to archives, etc. Daniel explained how to start a web task. If the task is to update existing web pages, the task should be emailed to wtt@byu.edu. If it’s for something else, the client needs to see Jean Israel, Gracie Hardie, Matt Southerland or Dane Rigby to coordinate resources. To use the Web Task Tracker (WTT), put a meaningful title in the subject line of your email, Michael said. Highlight the document part that needs to be changed. Drop-in features that have been tested include image galleries, audiovideo player, expanders (to be used when you have too much copy and not enough space), email web forms, send-to-friend postcards, and social media icons. ‘Defining the conversation’ Jesse Stay, the author of four books and a blog on social media who is also the social media advisor in the Church’s Publishing Services Department, explained how the Church is using social media to “define the conversation.” On December 15, 2007, Elder M. Russell Ballard of the Quorum of the Twelve said the following at a devotional at BYU–Hawaii: There is perhaps no other time in the history, in our history, when the Church has received more attention from the news media and on the Internet than it does right now. Obviously, that is being driven, in fact, by one of our own faith, Mitt Romney, who is seeking the office of President of the United States. It is as if a national conversation is going on about the Church. The Church, of course, is politically neutral. We do not get involved in politics. Still, because of this attention, Public Affairs is making a concerted effort to define the message of the Restoration rather than letting others define our beliefs for us. That word conversation is important. There are conversations going on about the Church constantly. Those conversations will continue whether or not we choose to participate in them. But we cannot stand on the sidelines while others, including our critics, attempt to define what the Church teaches. While some conversations have audiences in the thousands or even millions, most are much, much smaller. But all conversations have an impact on those who participate in them. “So back in 2007 an apostle felt inspired to define the conversation,” Jesse said. “Perceptions of the Church are established one conversation at a time.” He said that speaking to a BYU group is “part of my job because BYU is a Church entity,” and that he’s “happy to help any of you in your efforts.” A single Facebook page can have a significant effect, he said. The Church has nearly 200 Facebook pages, with an average of 136 friends per user, and an average of 207 fans per page. The total number of Church fans is 1.5 million, and the total of Church Facebook friends is 75 million. The Church has 12 Twitter accounts with 33,000 followers on its main account. The total followers from all Church accounts is 133,000. The Church has nine main YouTube channels in 11 languages and has had 9 million channel views. Regarding the mission of BYU Continuing Education, he asked, “How can we extend the gospel-centered conversation beyond campus? How do we continue the conversation?” First, he said, you must know the tools—what’s available to spread the word. Then you must build a foundation, execute your strategy and measure. Measurement, he said, “is so important in terms of marketing—knowing what the success metrics are.” Facebook, with nearly 1 billion users worldwide, over half of which log in at least once a day, is the largest tool, he said. “It’s the biggest social media network in the world.” Facebook users have an average of 130 friends each. India and Indonesia are the second and third largest users of Facebook, and Book of Mormon-related Facebook posts targeted to Indonesia have resulted in the Church having more fans there than Church members, he said. Just 800 fans can reach 51,000 people. Twitter has 100 million active monthly users. “More and more people use Twitter for public, searchable sharing of media, views and events,” Jesse said. “There are 1 billion tweets every five days.” Google+ should not be ignored, he said. “It’s not true that Google+ is a ghost town. Google says it has 100 million users each month, which is the same as Twitter. Google+ will improve your search campaigns, raising SEO. And it’s Google, so it’s not going away. It’s a great network Jesse Stay presents about social media at the fall retreat. to go to, to get away from Facebook. You’re more likely to trend on Google+ because it’s smaller.” YouTube has 800 million users a month, he noted. Its audience is a bit younger and less mature. Four billion hours of video are uploaded to YouTube each month. Those videos are easily shared on any other social network. He showed a video by Lindsey Stirling, a BYU student hip-hop violinist who used YouTube to build her popularity and now has an album in the top 20 on iTunes. Social media structure is still in its infancy in the Church, Jesse said, and at BYU things are evolving in a similar way. “Where do we start?” he said. Create a Facebook page. Use Groups to coordinate your outreach and build a community. Take advantage of Events and Check-ins. On Google+ use Hangouts and Events. Share photos on Pinterest to drive traffic to your websites. To promote and sell, he said, “frame Facebook posts in terms of a conversation, or ask people to ‘like’ it. Keep your updates personal.” Measuring, he said, is the most important thing. “Don’t do anything unless you measure. You can act on the results, the data, to evolve your plans.” JoAnn and Gerald Ottley tell about their choir experiences. ‘Roborant Reflections’ Gerald Ottley, former conductor of the Mormon Tabernacle Choir and his wife JoAnn, a singer and former vocal coach with the choir, spoke about their experiences in “Roborant Reflections.” “History is what you get today,” JoAnn said, “from the ridiculous to the sublime.” The night before the choir was to sing at Snow College commencement exercises, Gerald had a dream that when he gave the downbeat, the choir started exercising, he told his wife. So she secretly told the choir members to do just that. “We got there, he gave the downbeat, and the choir started exercising. He fell to his knees in laughter,” she said. “Performing life is filled with serendipitous experiences,” Gerald said. At the Vancouver Expo, it was extremely noisy, so he tried to program the choir’s concert to fit the venue. However, he didn’t know there was an air show 40 miles away, with persistent flyovers of the expo site. While the choir was singing “When I Survey the Wondrous Cross,” a very noisy plane flew over, he said. “I tried to play with the tempo to make it work, slow it down. But an SST flew over on the amen.” In December 1992, the choir was invited by Jerusalem Mayor Teddy Kollek to perform in concert to celebrate a new building on Mount Scopus. “We were asked to go right after the Christmas concerts,” Gerald said, noting that the choir had been busy for weeks. During a sacrament meeting at the BYU Jerusalem Center, Elder Jeffrey R. Holland told about Orson Hyde’s dream in which a voice told him to go to many of the great cities of the world and in particular, “speak ye comfortably to Jerusalem.” Elder Hyde told Joseph Smith about the dream, and the Prophet encouraged him to go to those world capitals. In October 1841, as he stood on the Mount of Olives, Elder Hyde was overcome by emotion. He built an altar and dedicated Israel for the return of the Jews. Truman G. Madsen, also at the sacrament meeting, noted that Israel has been dedicated several times for the return of the Jews, but never for the preaching of the gospel to the Jews. He wondered if perhaps Christ was planning to do the preaching himself. Then Elder James E. Faust “tempered our concerns with an informal apostolic blessing,” Gerald said. That sacrament meeting prepared the choir spiritually for what was to come. The choir program was chosen carefully—songs of sorrow and adversity, including “Come, Come Ye Saints,” “Jerusalem of Gold,” and others. “The two concerts with the Jerusalem Symphony were one of two times when it was appropriate to sing Christian music,” JoAnn said. The choir had been warned that Jerusalem audiences are hard to reach, but “hearts were touched, new friends were made,” Gerald said. He could see the audience, and in particular noticed one older man with an “OK, show me” attitude. During the concert, Gerald watched as this man’s attitude changed. “He was the first one to stand at the end and yell ‘Bravo!’” Mayor Kollek told Gerald, “This was a night of such elation and elevation,” and thanked the choir for coming. After the concert, people swarmed the choir’s buses, expressing their love and thanks. Prime Minister Shimon Peres asked for an audience with Elders Faust and Holland, and told them, “You and your choir have lifted our entire community.” Many of the Palestinian people would not go to the Jewish concert, so the choir held another concert in the Jerusalem Center. The response again was overwhelming. The choir was invited to sing at several outdoor venues, including the Dominus Flevit Church on the Mount of Olives. The choir also performed at the Garden Tomb. The curator of the tomb at first was inclined to refuse permission because the site would have to be closed to tourists for two hours. But when he learned that the choir would sing “When I Survey the Wondrous Cross,” he gave his permission. It was a hymn he knew from his childhood. After the choir tour, Elder Faust told them, “The end of the good you have done will never cease.” Sister Ottley sang “I Walked Today Where Jesus Walked” and “I Will Praise Thee, My Redeemer,” accompanied by Lorelie Sander of Conferences and Workshops. Mark your calendar for the Winter Workshop Tuesday through Thursday, February 19–21, with the reception to begin at 6:00 and the banquet at 6:30 p.m. Thursday. Be sure to arrange early for a babysitter. Also mark your calendar for the Fall Retreat: September 24–26, 2013. ‘Ethical Blind Spots’ “Ethical Blind Spots” were the topic of Darin Oviatt, associate dean. He pointed out that people from four generations work in BYU Continuing Education, from the Greatest Generation to Generation Y, and each generation has defining traits and attitudes. Gen Y (1988 and younger) is “techno-fused,” he said, and may have a blind spot when it comes to keeping things confidential. Ethical means “dealing with morals or principles of morality; pertaining to right and wrong in conduct; being in accordance with the rules and standards” (www.dictionary.com). But the thirteenth Article of Faith is the best statement of the ethical and moral foundation we aspire to,” Darin said. “If it governs the work week, it’s likely we’re anchored to a strong ethical statement.” In some situations, people may respond more to pressure than to ethics, he said. “If we don’t recognize a situation’s ethical aspects, how can we apply ethics rules?” Compliance systems can change people’s views to rebellion against constraints rather than ethics. We need to tell people the ethical reasons why a particular compliance issue exists, he said. A common blind spot is in the use of technology, where sensitive information may be open to others when it’s stored on cloudbased applications. (Under Sarbanes-Oxley all work-related communications must be archived, so employees must use their BYU accounts for these.) Other blind spot areas involve communications with partners, new or unfamiliar transactions, limited sensitivity to possible decisions requiring ethical judgment, limited maturity and training, and generational differences and organizational expectations. There’s usually less risk if the less mature employees make blackand-white decisions, leaving the gray areas to more mature people, he said. People who make a lot of decisions have higher job grades; those who refer most decisions have a lower job grade. He advised administrators to walk around their area, notice if people are not working, and set controls. “We limit the opportunity so the person is less likely to fall into ethics problems. Be the blind-spot detectors for people in the division and protect them from those temptations. Watch out for each other,” he said. “An ethical blind spot is not an accusation but an opportunity to mentor students.” signs,” including one for Waynetown, Illinois. “Wayne has a town,” Lee observed, “but I have a county.” He showed a sign for Lee County. He also visited Nauvoo, where he saw a sign warning people not to park in certain areas or their cars would be turned into rebar. His last sign photos were from the West Jordan city dump: “Beware of Signs” and “Speed Limit 23½.” They’re “things that you just don’t expect when you go through the routine of days,” Lee said. “Yesterday I was struck by the beauty of the day as I went home over the Alpine Loop—just gorgeous. I was able to see Timpanogos from a different angle and appreciate its beauty. We might in some small way see things in our work a little differently and not take them so routinely. Take the time to see what we do with a newness, crispness, a sharpness that these fall colors bring out.” Noting that “many here have struggles,” Dean Wayne Lott urged administrators to take time to be still so they can receive answers to their troubles. “I hope you will never give up,” he said. “Reach a little deeper, lean on others. You’re here for a specific reason. Many of you could be in other places making significantly more money than you are here. It’s a sacrifice, which is one of the reasons you are here. Know that what you do is recognized and appreciated. Sacrifices are worth it. So stick with it, with what the Lord would have you do, whatever that is.” Highlights Bruce Payne reported on the golf tournament at Hobble Creek Golf Course. The winning team included Rob Holcomb, Scott Harris, Jon Spackman and John Taylor. Steve Taggart had the ball closest to the hole. Scott Harris won the long drive contest, and Von Phillips had the longest putt. Spotlights were of Shauna Hawkins (Financial Services) by Jen Mortensen; Garren Durtschi (BYU Salt Lake Center) by Kevin Bezzant; Tod Myers (EFY) by J.D. Hucks; and Scott Gutke (Independent Study) by Glenn Anderson. Dean’s Office remarks Lee Glines, associate dean, spoke briefly about getting caught in mindless routines until something unusual happens. He told of a scary experience last February when he was driving in the Salt Lake City area. “All of a sudden an orange pole comes shooting from the left side of the freeway. It went across all the lanes before it stopped.” Last summer during his travels he took pictures of some “unique Pete Kadish finds a minute to catch up on his sleep at the retreat. Staff Seminar 2012 The 2012 staff seminar, with the theme “Sharing Bright Ideas,” featured talks to help staff in their interactions with others. The seminar committee this year included Janice Bristow, Denan Cox and Wilda Watts. Church leaders: a unique team with a unique coach Brad Wilcox, a BYU associate professor of teacher education who often presents for BYU Continuing Education, talked about the Quorum of the Twelve and the First Presidency, and how they operate as a team. “The apostles have a very unique team with a unique coach,” he said. “They function in an incredible way, and we can learn from their examples.” As a young General Authority, Thomas S. Monson was told to take the Bishop’s Handbook into East Germany, where it was much needed. He wondered how he could sneak the book into the country at that time— and was told to memorize the book, then type it out when he was inside the country. He did it. President Monson was a publisher and a printer. President Packer was a teacher in Seminaries and Institutes, and he recently dedicated the new temple in his hometown of Brigham City, Utah. “Elder Perry is a large man. If he’s ever shaken your hand, you know he’s shaken your hand. He lives with great enthusiasm. He has a deep passion for the gospel and for life,” Brad said. Elder Perry was a business executive before his call as a General Authority. Elder Russell M. Nelson was a heart surgeon who was training doctors all over the world in new techniques. Elder Dallin Oaks was president of BYU and a regional representative, but on the day he was called as an apostle he was teaching the 16-year-olds, Brad said. “The Church is led by revelation all down the line. God knows who He wants in that quorum.” Elder Ballard was a used-car salesman. “You didn’t think any of those guys were going to heaven!” Brad joked. Elder Richard Scott was a nuclear scientist who worked in the U.S. Navy and other organizations. “Elder (Robert D.) Hales’ life is a roller coaster, due to his health,” Brad said. “He was an executive with Papermate. Whiteboards were his idea—a way to sell more pens.” He formerly was the Presiding Bishop, managing all Church funds. Elder Jeffrey R. Holland was once president of BYU. Brad remembered when Elder Holland came to Chile to reorganize the stakes there. “He didn’t shy away from difficult decisions. He handled it so well, with his wonderful sense of humor.” Elder Henry B. Eyring is a former president of BYU–Idaho who also taught at Stanford. Elder Dieter S. Uchtdorf’s wife “is delightful,” Brad said. Before her husband’s call to be an apostle, she often told people they were in the same ward with an apostle, Elder Hales. Since her husband’s call, she tells them, “Now I sleep with one.” Elder David A. Bednar also was a president of BYU–Idaho. Elder Quentin L. Cook “put together Preach My Gospel. He knows what it takes to run the Church,” Brad said. Elder D. Todd Christofferson is a lawyer who worked in banking. Elder Neil L. Anderson worked in real estate and hospital administration in the Southeast. “Why are they so effective as a team?” Brad asked. “They are unified in their core values, but their diversity is a strength. They have different strengths, interests and backgrounds. There is no junior-high competitiveness. They celebrate their colleagues’ strengths. Their goal is to promote the work of the Lord, not to get ahead themselves.” We can do the same by focusing on the work, he said, and by yielding our opinions to the Spirit. “Many Christians in the world follow Christ. They love Jesus. But it is one thing to follow Him. It is another thing entirely to be led by Him through living prophets.” Similarly, many Christian churches make much of being “Bible believing,” relying on the Bible for their authority. But “the Bible is not religion—it is the history of religion,” Brad said. “It is the history of people who had religion, who didn’t have the Bible. They had apostles and prophets.” Mike Forsyth tries to get “Justin Bieber” to open up and talk. Seeing others as real people Mike Forsyth brought cardboard cutouts of three people—Johnny Depp as Captain Jack Sparrow, Justin Bieber, and Emma Watson as Hermione Granger in the Harry Potter movies. Mike “tried” to get these three to open up and talk, berating them when they didn’t respond, but had no luck. Obviously, he said, “You don’t talk to cardboard cutouts like that. They’re not real.” But unfortunately, “We talk to real people like that.” Relying on the writings of Jewish essayist and philosopher Martin Buber, he said we look at people in one of two ways. One way is to see them as objects—like cardboard cutouts—who make it difficult to get what we want. Buber called those who do this “I-It” people. “If you see people as obstructions, you are an I-It person—icy cold, easily upset, cranky, manipulative, deceitful, self-absorbed, insincere, grumpy, stuck-up, snooty, always accusing and blaming,” he said. Such attitudes “can happen to all of us sometimes.” But our attitudes change when we see people as “you” instead of “it” and become I-You people. “We become quick to forgive, accepting, friendly, concerned for the other, happy,” he said. “We ask others what their names are. We treat them as if their concerns matter.” The idea, he said, is not for the other person to change—it’s for us to see them as real people and get to know them better. “Christ is always patient with his arms stretched out, never taking offense, because of His ability to see who others really are,” he said. “When we see the truth about others, see them as they really are— scared, concerned, needy—we then become the kind of person we want to be. We become I-You people. Then they respond to us. It starts with us. When we have the Spirit of the Lord with us, we just love people. Be sure you’re doing what you’ve got to do to have the Spirit in your life.” Staff then toured the BYU Creamery and Central Kitchen, which is just south of the Harman Building, and were given samples of BYU ice cream. After lunch, Bart Schaerrer, director of Computer Operations, showed the YouTube video “A Day Made of Glass 2,” relating it to long-term goals for the division. “I want us to be able to do all this—and I welcome your emails and comments to help us get down that road,” he said. Computer Ops had been moving DCE server data to BYU’s Virtual Data Center and was pleased with the results—“until the big crash,” he said. They were able to pull the data back and run it out of our data center. When they do move it back to the Virtual Data Center, the pools for storage will be much larger, he said. His department is also gradually replacing desktop and laptop computers, about a third of them each year as needed. Windows 8 is out, but “we’re pretty comfortable with 7,” Bart said. “We may wait for 9.” He cautioned staff about data security and privacy when it comes to cloud computing. “The university doesn’t have to comply with Sarbanes-Oxley,” he said. “But the Church says we will.” Employees should use their university email accounts for business-related communications so they are automatically archived. Independent Study’s Glenn Anderson and Scott Gutke showed the new video they made for BYU new-student orientation. The university asked them to produce something focusing on the spiritual history and aims of BYU, Glenn explained. “Glenn wrote a beautiful script, and we definitely felt the Spirit several times” while working on the movie, Scott said. “You do work for a special place—it is a special place to be.” The movie is called Brigham Young University—A House of Dreams. Darin Oviatt, associate dean, gave the same presentation on “Ethical Blind Spots” that he gave to administrators during the fall retreat at Aspen Grove. After Darin finished, Dean Wayne Lott told staff, “We are not trying to limit your capabilities or say we don’t trust you. You are loved for who you are, for what you do and what you will yet do. You are trusted with the responsibilities you have.” High-trust relationships Hank Smith, a seminary teacher at Springville High School who has taught at BYU (and is the brother of Jennefer Johnson of Conferences and Workshops), spoke about “The Anatomy of HighTrust Relationships.” “President McKay said it’s a greater compliment to be trusted than loved,” he said. And Elder Packer said if you can’t be trusted, you cannot be of real service to the Lord. In our relationships, when conflict is quick, trust is probably low, Hank Smith teaches staff about building trust in relationships. Hank said. “So when you have contention in a relationship, see it as an indication that trust is low. Can you see how much hope this gives people?” Most often, he said, trust can be rebuilt, though there are times when it cannot. “We all need to reduce uncertainty in our lives,” he said. “Trust does that.” Some low-trust behaviors are concealing weaknesses and mistakes, blaming others, hesitating to ask for help, holding grudges, and low commitment to goals. Some high-trust behaviors are owning up to mistakes, not being afraid to ask for help, helping others easily, giving others the benefit of the doubt, offering and accepting apologies, and enjoying coming to work. He told about Dr. Ignaz Semmelweis, who in the mid-1800s was working in Italy in a hospital maternity ward. In one wing of the hospital the mortality rate was very high—13 percent. In the other wing, which was staffed by midwives instead of doctors, it was only 2 percent. Semmelweis tried to determine what made the difference. He finally left for a few months, and when he returned, the mortality rate in his ward had dropped to the same level as the other ward. He was the problem, he finally realized. He had been spending a lot of time researching in the cadaver lab, trying to figure out what caused various deaths. He had been bringing germs from the dead patients to the living patients, on his hands. “When we have good intentions we automatically take ourselves off the list as the problem,” Hank noted. Referring to the Johari window, he said blind spots are things others see, but we don’t, about ourselves. “Trust can move you into the open arena and open blind spots,” he said. But “without high trust, this doesn’t happen.” Taking a relationship from low trust to high requires frequent interaction (both one on one and in groups) that is personal (talking, not just spending time together), positive, and low risk (as unemotional as possible). Examples of this type of interaction include visiting and home teaching, family home evening, family scripture study and prayer. Without trust, he said, “you have to rely on contracts, which are not as reliable or effective. When you have high trust, you really speed things up.” He quoted Joseph Smith on relationships: “Nothing is so much calculated to lead people to forsake sin as to take them by the hand, and watch over them with tenderness. “When persons manifest the least kindness and love to me, O what power it has over my mind, while the opposite course has a tendency to harrow up all the harsh feelings and depress the human mind” (History of the Church 5:23–24). Hank recommended four other things to increase trust in relationships: compassion, openness, reliability and expertise. He shared a quote from Joseph Fielding Smith, from a letter he wrote to his son: “To win one’s respect and confidence, approach him mildly and kindly. No friendship was ever gained by attack upon principle or upon man, but by calm reason and the lowly spirit of truth. “If you have built for a man a better house than his own, and he is willing to accept yours and forsake his, then, and not till then, should you proceed to tear down the old structure. Rotten though it may be, it will require some time for it to lose all its charms and fond memories … therefore let him, not you, proceed to tear it away.” Hank told how Werner von Braun, a German rocket scientist who was working for NASA, was approached by an employee who admitted a costly error and expected to be fired for it. He told the employee to come to work the next day as usual—and he held a party for him. “Reward the confession, or you are teaching others to hide their errors,” Hank said. People like to know what they are going to get with you, he said, which is why reliable Old Faithful is far more popular at Yellowstone National Park than the largest geyser, Steamboat. Expertise, he said, can debunk almost anything. The more expert you are, the more trust you get. “You can’t force people into high-trust relationships,” he said. “But you can lead them so they will want to follow you.” How We’re Doing: Reports Grant Taggart Symposium Financial service professionals from Utah, Wyoming, Idaho and Nevada gathered September 20–21 to network, learn and continue their education within their industry at the Grant Taggart Symposium. Seven main platform speakers gave insightful presentations on topics like ethics, management, financial planning, investment strategies, estate planning, and health care over the two-day conference. Anthony Morris, an international keynote speaker and practice development specialist, flew in from Canada to present at the conference. Other presenters came from Montana, New Jersey, Illinois, Washington, Florida and Colorado. Each presenter brought experience in financial services to enlighten participants through main platform sessions and focus sessions. Participants had the opportunity to earn continuing education, CFP and ethics credit at the conference through participating in the sessions provided. The third annual Grant Taggart Symposium Golf Tournament hosted over 100 golfers, each walking away with a prize and great memories from the beautiful Wasatch Mountain State Park. —John Best SLC tailgating party On September 15, 2012 the BYU Salt Lake Center held its first tailgate party in association with the BYU-Utah football game played at the University of Utah. More than 300 people attended the event, including students from the LDS Business College. The main reason for the tailgate event was to raise local awareness of the Salt Lake Center. It is surprising how many residents in the local community do not know there is a BYU Salt Lake Center. We served hot dogs, soda, and for anyone who agreed to “like” us on Facebook, BYU brownies. The tailgate would have been better if BYU had beat Utah, but there’s always the next time! —Tyler King. graduate student in communications and BYU Salt Lake Center social media coordinator, and Scott Howell, director EFY Programs now offer two new one-day options EFY Programs are now offering two new one-day options for locations around the USA. Both programs are for youth ages 14–18 and adult leaders who would like to attend. The first program is called EFY Express, which features two hours of instruction, followed by dinner, a musical concert or variety show and a two-hour EFY dance. EFY Express can be held at various venues, including high schools, LDS Institute buildings and stake centers. EFY brings a youth coordinator and numerous EFY counselors to help with setup, check-in, conducting the meeting, chaperoning, and cleanup. We use EFY faculty as speakers, get a local caterer to cater dinner, and then use EFY’s equipment, DJ and playlists to conduct the dance. This program generally costs $20 per youth and $10 for adults. EFY Express must be held in locations where EFY can arrange for the facilities as well as have access to YSA EFY counselors. The other option, EFY Highlight, was just approved. It is less expensive and will be held primarily in areas where it would not be possible to staff an EFY Express. EFY Highlight will cost $6 per youth, with no charge for adult leaders. It will be held mostly in stake centers with the approval of the local stake president. It will feature one or two EFY speakers for two hours of instruction. EFY will handle registration, conduct the meeting, and prepare and clean the building. Any other activities surrounding this program will be the responsibility of the local stake and will not be part of the EFY offering. EFY will not advertise or participate in anything beyond the two hours of teaching. These two offerings are strictly BYU-sponsored events and are not conducted or presided over by local priesthood leaders. They will be held on Saturdays during the school year and provide a low-cost alternative or supplement to the weeklong summer sessions. They will allow many more youth, who may never have the chance to attend a summer session, to have an EFY experience. —Gary Bauer Each October, Nishiyamato Gakuen, a private boys’ school in Japan, sends its ninth-grade class to Utah for an English language immersion experience. The students stay with host families, attend a local junior high school for a day, participate in English language activities held at the BYU Conference Center, and spend a day touring the BYU campus. Coming & Going Ellen Allred retires after over 40 years at BYU Life doesn’t always turn out the way you expect. Usually, though, it turns out very well, said Ellen Allred, who sees her life over the past 40½ years as one blessing and opportunity after another. “I have been so blessed to be in a place where I could learn and serve and grow,” she said in an interview in October, about a month before she retired. “The motto that I try to live by is ‘Live as well as you can, for as long as you can, with the best people you can find.’ I’ve been here a long time. I’ve tried to do good, and I’ve been with the best people you could find.” On graduating from BYU in May 1972 with a degree in business, Ellen began working as the department secretary in the Home Study Department. Five months later, she was promoted to the supervisor of student services, a job she held for the next ten years. “During Christmas break in 1981, we moved into this beautiful new building,” she recalled. “It was wonderful to have the entire division together in the same place instead of scattered from the Herald R. Clark and Fletcher buildings, to the Gurr House, the Jolley House, and other places across campus. Selectric typewriters, with exchangeable type balls and liftoff tapes for correcting mistakes, were wonderful. Then just before moving into the Harman Building we purchased the first dedicated word processors—two IBM Displaywriters. They were great, big, huge things. We were on our own to uncrate them, set them up, and learn how to use them.” In Home Study, Ellen supervised the computerization of the lesson processing, grade submission, and payroll functions. She saw great growth in both the high school and university programs, including making the first visits to high schools around the state and a name change to Independent Study. In the fall of 1982, Ellen became the coordinator of Campus Education Week, where for the next 10 years she worked to improve the quality of both the instruction and the operation of that program. She saw attendance grow from around 18,000 to almost 33,000, felt great satisfaction, and was gratified to see that the work she had done all year long really made a significant difference in people’s lives. “While running Education Week, I went back to school and earned an MBA and finished most of the coursework for my PhD,” she said. Her doctorate is in university administration, with an emphasis in adult and continuing education. In January 1993 Ellen was asked to go to Salt Lake City and work with Elaine Jack, the Relief Society general president. For four and a half years, Ellen served as administrative assistant (in effect, chief of staff) for the Relief Society. “I ran the operational part of Relief Society,” she explained. “It was both a calling and a job. It was busy. It was remarkable. I had experiences and made friendships to last a lifetime and beyond.” When Sister Jack and her counselors were released in 1997, Ellen came back to BYU, working with CES South and Campus Education Week again. Then in 1998, the university decided to replace the Degrees in Independent Study program with something new—the Bachelor of General Studies program, which Ellen has directed since the fall of 1998. It’s been rewarding, helping students to complete their BYU degree. “The work we do really makes a difference in people’s lives,” she said. “There are wonderful payoffs every day as we interact with these adult students.” Ellen’s last day of work was November 7. “Am I sorry about leaving? No, I’m not,” she said. “I’m satisfied. I’ve given my all and it’s time to move on. But I will miss the relationships. Many of my colleagues are close friends.” She continued, “I am eternally grateful for the great mentors and teachers and friends I have been blessed to have here in the Division of Continuing Education. The Lord brought influential people and experiences into my life to help mold me into the person I am supposed to be—but I’m not done yet.” And her plans for retirement? “Whatever I want! And I want to do good.” Although she has not made specific immediate plans, she mentions “temple work, family history, church service missions, helping children to read, eventually a full-time mission. There are lots of things out there to do. I’m ready to move on to another whole phase of life—I didn’t expect to be here this long.” Her first concern is to care for her 97- and 89-year-old parents, who live in Vernal, Utah. She remembered as a senior in college, thinking how grateful she was to be a woman and be able to stay home and raise a family instead of having to get up and go to work every day. As it turned out, she did have to do that—but she has found joy in a life of learning and service. “I’ve also been blessed to travel the world—something I’d like to do more of, if I can find someone to go with me,” she said. “I have had so many opportunities to grow, learn and serve; and I plan another 40 years of doing just that.” Note: On November 16, Ellen fell and broke her right leg in three places. The leg will be in a cast for two months and ankle pins will be removed after four months. Ellen assures us that she has plenty of help: “Mom and Dad are very attentive, and friends and neighbors are lined up clear down the block to help,” she emailed Denan Cox on November 19. met my wife while we both performed with the BYU International Folk Dance Ensemble as undergrads. I like to refer to our courtship as a ‘folk dance romance.’ “I love international travel and reading good books. My favorite countries visited are Slovakia and Italy, and my favorite book is The Education of a Wandering Man by Louis L’Amour. I was raised on a Montana barley farm, fought wildfires during the summers as an undergrad, and served in the National Guard. Some of my favorite pastimes include playing the accordion and taking long country drives.” Steve Taggart Rob Holcomb Scott Harris New BGS, C&W directors Dean Wayne Lott announced in October that Steve Taggart is the new director of the Bachelor of General Studies program. In an email to division employees, Wayne wrote, “There was a substantial pool of applicants from many states across the nation with very good credentials and experience. After interviewing a select pool, we have offered the position to Steve Taggart, who has been the director of Conferences and Workshops here at BYU for many years. Steve has accepted the offer.” Rob Holcombe has accepted the appointment as the new director of Conferences and Workshops. “Rob has provided many years of successful service and leadership in the division,” Wayne noted. Scott Harris accepted the program administrator position vacated by Rob in Conferences and Workshops. Benjamin C. Watson is a new outreach administrator in Independent Study marketing. He is from Fairfield, Montana. He has a BA in communications from BYU and an MBA from the University of Utah. “I am married to Megan Watson and have two children—a daughter, Liberty, and a son, Charley, born a few weeks ago,” Ben says. “I Ryan Strong is a new instructional designer in Independent Study. From Springville, he has a BS in English education. “I am a husband and the father of four,” Ryan says. “I graduated from UVU and went straight into teaching English at Springville Junior High. I love, not like, love teaching. It is a blast. I am an avid movie watcher and Lego builder, and enjoy many sports. I hope to one day discover the perfect cup of hot chocolate.” Jennifer Dobberfuhl Quinlan is a new instructional designer in Independent Study’s Production area. She has a BA in English from BYU and an MFA in professional French studies from the University of Wisconsin–Madison. Her hometown is Barron, Wisconsin. “I’m a mother of three boys, ranging in age from 6 to almost 12,” Jennifer says. “My husband and I both recently received employment in Provo, which brought us from Wisconsin to Utah. I have worked in marketing, journalism/ editing, and education. “Early in our marriage, we moved to France, where my husband and I both worked in education. This experience fueled my desire to work promoting nontraditional educational programs. My interdisciplinary graduate program integrated French, international education, and marketing, and eventually led me to a position heading up a virtual charter school in Wisconsin. “Thanks largely to our involvement in international education and nonprofit work, my family and I have traveled in Europe, Africa, Asia, and Central America. I have a personal goal of hitting all seven continents in this lifetime! As a family, we love to be outdoors. All the males in my family are triathletes, and I’m a passionate homesteader. We’re all excited to be here in Provo, and I’m especially pleased to join BYU as an employee!” Ryan Wells began work on December 3 as the noncredit programs accountant in Financial Services. He replaced Duane Dalby, who left to take a job as a controller with a company in Idaho Falls, ID. Ryan and his wife Nicole have three children—Annie, Sophie, and Cooper. They are moving to the Provo area from Twin Falls, Idaho, where Ryan worked as a staff accountant for a public accounting firm. Ryan grew up in Texas and Nicole is from California. They met at BYU–Idaho. He received an undergraduate accounting degree from BYU–Idaho and then an MBA from Idaho State University. He served a mission in El Salvador, and his wife served in Spain. “One of my goals is to take her back to Spain someday,” Ryan says. “Even though I grew up in Texas, I have never been on a horse. I enjoy sports and am a big Nebraska Cornhusker football fan. I am grateful to have the opportunity to work here at BYU and with y’all (a Texas term). I look forward to getting to know each of you and working together to fulfill the purpose of the Division of Continuing Education.” Roberta Hadlock is a new testing supervisor in Independent Study. “I am from small Vernal, Utah, and I moved to Provo to come to BYU,” Roberta says. “I served a mission in Santa Rosa, California and finished my degree in psychology when I came back to school. I have been home for almost three years. “While I was going to school I worked at Independent Study as a student employee. I was excited to hear that a full-time position was opening at the same time I was graduating, and I was very happy to have a job so soon. I love working at Independent Study. I look forward to learning a lot and gaining valuable experience as an employee and a supervisor.” Ryan Beckstead is a new course maintenance and corrections supervisor in Independent Study. He was born in Pocatello, Idaho, but moved to Utah when he was two years old and has been here ever since, except for his mission. He is the youngest of four children, all of whom were born in a leap year. Ryan graduated from Orem High School, where he was an all-state football quarterback, seminary council president and a Sterling Scholar, and made many lifelong friends. “I attended BYU as a youth, but didn’t graduate until I returned from my mission and finished with a BGS family life degree in 2008,” he said. “I served my mission in Bógota, Colombia, and love the wonderful people there. “I am blessed with an incredibly fabulous wife, Kristin, and four fantastic children. My oldest son Trevor just returned from his mission in New Zealand. My son Xane is 18, attending BYU, and is well into the process of submitting his mission papers (thanks to President Monson’s announcement in General Conference). My only daughter Korin is 14, soon to be 15, and cannot wait to get her driving learner’s permit. My youngest is Sam, 9, and he is loving the Spanish immersion program in grade school. “I love being with my family and enjoy cracking silly jokes. In fact, a day in which my kids don’t say, ‘Dad, you are so weird,’ is a day wasted. Among our hobbies are fishing, watching movies, playing board games, selling products from Alison’s Pantry, and now sending out missionaries. I am thrilled to be a part of Independent Study and am grateful to be working with such great people.” Steve Mott is a new instructional designer in BYU Independent Study. He’s an MS candidate in instructional psychology and technology and has a BA in English with a minor in business management. Steve grew up in several states. He currently resides in Provo with his wife, Lily, a graduate of BYU’s J. Reuben Clark Law School. They have two daughters and have “way too much fun,” he says. When Steve isn’t studying or working, he enjoys being with his family—in fact, he loves being with his family even when he is studying or working. He loves old books and classic films, architecture, vintage illustration, music, astronomy, and travel. He served in the Mexico Puebla Mission before returning to BYU and graduating with a degree in English. Prior to being accepted into the instructional psychology and technology graduate program, he was studying pre-medicine while working in a pharmacy and volunteering at a hospital emergency room. Steve’s passion for teaching and learning eventually convinced him to give up medicine and instead pursue a career in instructional design. He worked for the Center for Teaching and Learning and taught courses in the McKay School, an endeavor he enjoyed tremendously. Steve was a member of the 2002 Olympic Torch Relay Team and carried the Olympic flame just outside Washington, D.C. He says he loves people and hopes to be a little kinder, a little humbler—a little more like Jesus—every day. Lauri McPhillen, who was the student services administrator at Independent Study, has accepted a position as the new faculty coordinator there. Tyson Bell, who has been the instructor support supervisor, took Lauri’s place as student services administrator. Items of Interest Cindy Woodward, undergraduate assistant at the BYU Salt Lake Center, recently received the SAERA (Staff and Administrative Employee Recognition Award). Joanne Pratt of Human Resource Services said she nominated Cindy “because she is extremely competent as she works with the faculty in making sure their hiring paperwork is correct and on time. Additionally, for the past two years Cindy has willingly taken on the responsibility to complete I-9 forms for those living in the Salt Lake area but working in Provo. Although this has no advantage for her job, it prevents the faculty members from having to make an extra trip to Provo well before their contract begins. This has been very helpful both for me and for the faculty.” All the filming took place outdoors under the hot August sun, making heat exhaustion a major concern. The actors were constantly reminded to drink plenty of water all day long. “I felt the Spirit strongly during the filming,” Michael said. “The experience gave me a better appreciation and understanding of the environment and conditions that must have existed during Christ’s ministry on earth.” The current collection of LDS Bible videos is available for viewing online at http://www.lds.org/bible-videos. Amy Salmon (EFY) and her husband Spencer had a baby boy at 11:45 p.m. October 7. Maxwell Salmon weighed 7 pounds, 2 ounces and was 20½ inches long. Cindy Woodward shows off her SAERA, with Dean Wayne Lott, left, and Lee Glines, right. Scott Gutke also received the SAERA. Ellen Allred, who nominated Scott, wrote, “Scott spent countless hours outside his regular work to direct and film eight video web segments, six 30-second TV spots and six 15-second pre-roll ads for the BGS program. He coordinated all his production efforts with MarCom and BYUtv.” Steven Park received the SAERA for his competence in implementing the Brainhoney learning management system for Independent Study. Shelly Farmer of Computer Operations also received the SAERA. She was nominated by Jon Spackman for demonstrating respect for all individuals. Dean Rigby, father of Dane Rigby (Salt Lake Center), passed away on December 10. Dean was an English professor at BYU for many years and also taught for a short time at the Salt Lake Center. Michael Ivanyo from Marketing Communications (the web team) recently participated as a background player in the filming of the New Testament videos by LDS Motion Picture Studios. When chosen, adult male actors are asked to grow out their beards—which conflicts with BYU grooming standards. But for cases like this, the BYU Honor Code Office can approve the issue of a “beard card” for an individual. Michael participated in five scenes related to Christ’s miracle of feeding the multitude with five loaves and two fishes. This video has not yet been released. “Making movies can be hard work,” said Michael, who reported to the set in Goshen, Utah, at 5:15 a.m. and finished at 8:30 p.m. Chris Nielsen (dean’s office) and her husband Steve are grandparents for the 19th time. McKall Bryn Nielsen was born on November 9, weighing in at 7 pounds, 12 ounces, and measuring 19 inches long. She is Mike and Mistie Nielsen’s fifth child. Scott Harris (Conferences and Workshops) and his wife Danette are grandparents for the first time. Zachary Landon Harris was born November 30 to Landon and Brittany Harris. He weighed 7 pounds, 4 ounces, and was 19 inches long.