November 2014 - Lancaster General Health

The
Experience
A monthly employee
publication celebrating
the extraordinary
November 2014
Medicine by monitor
Employee Health and Occupational
Medicine use telemedicine to
assess and treat employees
Here is a telemedicine scenario. After giving a patient his insulin
injection at Lancaster General Hospital, an employee accidently
sticks herself in the finger while activating the safety device.
Previously the healthcare worker would have gone to LGH’s
Emergency Department.
Now, the employee can take a short walk to the Employee and
Student Health Services office on the first floor of the Downtown
Outpatient Pavilion to have the injury assessed. If needed, Lora S.
Regan, MD, Medical Director of Corporate Health, is called at her
Suburban Outpatient Pavilion office where she examines the injury
via camera and sound through a computer monitor connected
through Link.
The goal is to expedite care, and according to Dr. Regan, the
telemedicine program for employees has been very successful.
“Employees can get immediate attention and treatment for minor
injuries during regular business hours in employee health without
having to go to the Emergency Department,” she emphasizes.
Dr. Lora Regan, Medical Director, Corporate Health, shown on laptop
monitor, and Bobbi Jo Hurst, Manager of Employee and Student Health
Services, demonstrate a telemedicine visit.
Employees who work at the Suburban Outpatient Pavilion can see
Dr. Regan in person at her office in Occupational Medicine, Suite
21, 2110 Harrisburg Pike. Employees at Women & Babies Hospital
go to the Triage area for treatment.
Needle sticks, blood and body fluid exposures, razor cuts and
contusions are the most frequent injuries. Approximately 60
telemedicine visits have occurred since the program began in
January 2014.
Celebrating how
technology connects us
Employees enjoy interactive displays about
technology today and tomorrow
Congratulations to the many departments and staff throughout
the system who worked together to show how technology is
improving the care we give to our patients, helping us to
communicate better with each other, and learning how
technology will connect us in the future during employee
celebrations in October.
LG Health CEO & President Tom Beeman chats with employees
during one of the events held throughout the system.
See page 2 for more photos.
From left: Matt Sterback, Clinical Applications Analyst; Scott Henry,
Manager, Imaging/Perioperative Systems; Justin Charles and Mark
Koch, Clinical Applications Analysts.
From left: Lisa Bricker, Tina Fellenbaum and Nicole Shepard from the
Executive Office visit Jessica Klinkner, Health Promotion Specialist.
Technology celebration
at a glimpse...
Damerky Ramos, Certified Medical
Assistant, Norlanco Family Medicine.
Doreen Kreiner, MT, Laboratory
Deb Duh and Sheri Beamesderfer,
Radiation Oncology.
Kyle Garrett, center, and Rick Canard, Care Navigators with Care
Connections, with LG Health cook Eric Eshleman.
Heather Hostetter, Care Connections Business
Manager, left, and Eulalia Sanchez, R.T.
From left: Document Imaging Specialists Heather Schober, Joanne
Carson, Tiara Thigpen and Vicky Yang.
LG Health Foundation honors
leaders for community service
Since 2007, the Lancaster
General Health Foundation
annually honors trustees,
physicians, philanthropists
and community leaders
making extraordinary
contributions of service
and commitment to the
health and well-being of
the Lancaster community.
The 2014 inductees into
Societas Generalis were
recognized in one of four
areas of distinction during
a dinner held in October:
Excellence in Medicine,
Excellence in Board
Service, Excellence in
Philanthropy and
Excellence in Community
Service/Volunteerism.
This year’s inductees
include: Excellence in
Medicine, John H.
Garofola, M.D.; Excellence
in Board Service, Susan C.
Eckert; Excellence in
Community Service &
Volunteerism, Thomas Hills
Cook, R. Michael Peck
and Antonio & Carmen
Suarez; and Excellence in
Philanthropy: Carol Rae
Culliton and James W. &
Sally C. Saxton.
The Lancaster General
Health Foundation helps
advance the culture of
philanthropy for the
Lancaster General Health
System. The foundation
President’s Message
also provides oversight for
the fundraising activities
for the Ann B. Barshinger
Cancer Institute, the
Lancaster Heart & Vascular
Institute, the Pennsylvania
College of Health
Sciences, Women &
Babies Hospital, and the
Suzanne H. Arnold Center
for Breast Health, and
other LG Health entities.
Growing from a position
of strength
By Thomas E. Beeman, PhD, FACHE,
President & CEO
If you attended one of
LG Health’s Technology
celebrations, you learned
how innovation is changing
the way we care for our
patients and connect with
one another now, and in
the future.
Tom Beeman
Likewise, health systems are exploring new
partnerships and changing the way we are
working together now, and in the future.
Last month, Lancaster General Health and
the University of Pennsylvania Health
System announced a joint decision to
pursue a consolidated relationship. Over the
next several months, we will discuss ways to
strengthen our already successful collaborative efforts, while building new ones.
Our nearly 30 years as part of the Penn
Cancer Network laid the foundation. The
LG Health-Penn Medicine Strategic Alliance
formed in February 2014 was another step.
Seated from left: Sally C. Saxton, Susan C. Eckert, Carmen
Suarez. Standing from left: Thomas Hills Cook, James W.
Saxton, R. Michael Peck, Carol Rae Culliton, Antonio Suarez,
John H. Garofola, M.D.
Lancaster General Health Center in Parkesburg
celebrates first year
Staff at Lancaster General Health
Center in Parkesburg celebrated the
one year anniversary of the center’s
opening in October. Enjoying
festivities in photo from left: Heather
Yoder, Supervisor, Physical Therapy;
Brittany Teti, Manager, Parkesburg
Family Medicine and Urgent Care;
Brad Stevens, Regional Director for
Ambulatory Services; Holly Kocher,
Supervisor, Administrative Support
Services; and Dina Barnhurst,
Supervisor of Imaging Services.
Our Mission
To advance the health and well-being of the communities we serve.
Our Vision
Delivering on the promise of a healthier future.
A closer relationship with Penn will help
expand our clinical capabilities to better
manage our community’s collective health.
We will be able to integrate our electronic
medical records and become more efficient
in our operations. We will learn from each
other, and share our expertise, research and
medical education.
I invite you to watch an informative video
presentation about why we’re exploring a
consolidated relationship with Penn,
posted on the What’s Hot section of
StarNet.
Like LG Health, Penn is a large not-for-profit
organization. Finding a great strategic
partner, nationally recognized, financially
strong, and dedicated to improving the
health of its communities, is very important
to us. We believe Penn shares our values
and will further support our vision of delivering on the promise of a healthier future.
The Experience is a monthly publication for
employees of Lancaster General Health
Contact Corporate Communications at
eNews@lghealth.org
Customer Service
Hall of Fame
Honoring staff members
named in patient surveys
LGH and Satellite Locations
Cardiac Telemetry: Louise Lundquist, RN;
Dillon Duke, RN; Jeremy Brown, RN; Mike
Huff, RN; Mike Carr, PtCA; Dawson High,
PtCA.
4 Lime: Sarah Poorman, PtCA; Emily
Reeher, RN; Diane Wheary, RN; Nancy
Hines, PtCA; Sonya Snyder, RN; Kirsten
Sensenig, RN; Karin Nathan, PtCA.
4 East: Kathy O’Kane, RN; Rich Byrd, RN;
Ryan Bair, RN; Stephanie Ulrich, RN;
Louise Babikow, RN.
3 West: Kevin Rupp, RN; Brittany Morales,
PCA.
4 West: Carolyn West, RN; Dana Nolt, RN;
Cidney Rupp, PCA.
5 West: Hillary Troupe, RN; Carolyn Dieck,
BSN, RN; Christina Darcy, RN; Kristen
Ebaugh, RN; Lisa Wagner, PtCA; TayVon
Trowery, PtCA; Evan Ives, USC; Patricia
Gonzalez, PtCA; Allison Sileo, BSN, RN.
4 North: Maria Varunok, RN; Adam
Shaffer, RN; Adam Rothacker, RN; Eric
Beck, RN.
7 North: Carrie Slonaker, RN; Sondra
Gardner, PCA; Emily Hartman, RN; Maria
Hershey, RN; Becky Snavely, RN; Belinda
Antolihao, RN; Racheal Charles, RN;
Jesse Fillgrove, Nurse Resident.
They keep growing and growing
LG Health’s Diabetes and Nutrition Center
program expands to multiple locations;
receives national recognition
Since LG Health’s Diabetes and Nutrition
Center expanded its program to multiple
locations throughout the county, it’s now
easier for patients in areas like Ephrata,
Parkesburg and Elizabethtown to receive
diabetes education closer to home.
Previously, patients traveled to the center’s
main office on Duke Street.
Mary and her team of four RNs and four
registered dietitians, all certified diabetes
educators, use LG Health’s electronic medical records to effectively communicate the
patient’s progress from any of the multiple
locations to the patient’s primary care
physician and the entire healthcare team.
The provider refers patients to the Center in
the EMR and is able to note specific needs,
such as a social situation impacting their
ability to perform self care or a preferred
location for education.
“We always try to be what we call a
good medical neighbor,” explains Mary
Papadoplos, the center’s Manager.
“The practice refers to us to help the patient
achieve their medical goals. And, after the
education,” she continues, “…The outcomes
have improved for our patients.” Papadoplos
added the plan supports the PatientCentered Medical Home (PCMH) philosophy
of providing care that is patient centered,
comprehensive, team-based, coordinated
and accessible.
Recently, the center again received national
recognition for its Diabetes Self-Management
Training Education Program from the
American Diabetes Association; a distinction
enjoyed for more than 15 years.
And just in case you are wondering,
here are the locations:
· Duke Street, Lancaster
· LG Health Center – Parkesburg
· LG Health Specialty Center at Ephrata
· Kissel Hill Outpatient Center
· Norlanco Outpatient Center
· Columbia Outpatient Center
· Willow Lakes Outpatient Center
· Suburban Outpatient Pavilion
8 North: Mike Warren, RN; Nicole
Troutman, PtCA; Karin Nathan, PtCA;
Patty Urbaniak, RN; Elizabeth Kline, RN;
Amanda Shea-Miller, RN; Ken Robinson,
PtCA.
8 Lime: Janine Niehaus, RN; Joe McElroy,
RN; Bonnie Shetler, RN.
Case Management: Barb Sweigart, Lois
Clemmens.
WBH – L&D: Jillian Kelly, RN.
Food Service: John Bailey.
Respiratory Therapy: Jared Wyniawsky,
RRT; Christina Beeman, RRT.
Pediatrics: Lauren Bowlby, RN.
LifeCare Pharmacy: Geri Cost, R.Ph;
Bill Weist, R.Ph; Lynn Martin, Pharmacy
Technician.
Horizon Healthcare Services: Linda
Carson, RN; Ashley Wharton, RN; Amy
McCall, RN; Amber Jacobs, RN; Lisa
Scott, RN; Nicole Stoltzfus, RN; Eric
Redcay, RN; Joyce Harris, RN.
Supplemental Staff: Storm Brewer, RN.
6 West: Frantz Jean Louis, PTCA; Shane
Martin, RN; Jordan Martin, RN; Sherry
Sweigart, RN; Alyssa Burkholder, PTCA;
Amanda Roberts, RN; Kathy Potter, PTCA.
Jan Bergen, Executive Vice President & Chief Operating Officer, left, and Tim Zellers, Executive
Director, Lancaster Heart & Vascular Institute, fifth from left, congratulate the LG Health Diabetes and
Nutrition Center team on receiving national recognition from the American Diabetes Association for its
Diabetes Self-Management Training Education Program. From left: (Jan); Marie Acebo, RD; André
Douglas, Secretary; Stephanie Prestileo, RD; (Tim); Jackie Roberts, RD; Chelsea Sabol, Secretary; Mary
Anne Young, RN; Tabby Jones, RN; Mary Papadoplos, Manager; Kim Frey, RD; and Bonnie Bosley, RN.
Not pictured Sylvia Kilmer, RN