November 2015 - Lancaster General Health

November 2015
Getting to know the the LG Health Hub
Website features blogs, recipes and more written by our health experts for
you and our community
Since its launch nearly six months ago, the LG Health Hub
has provided more than 200 blogs, recipes, videos and more
that focus on health, wellness and prevention.
“People really want to take a more active role in their
health,” said Lisa Hess, Vice President of Marketing,
Corporate Communications and Customer Engagement.
“The Health Hub is about common conditions that people
are trying to understand on a daily basis.”
The Health Hub, available at LGHealthHub.org, features
content written by LG Health/Penn Medicine physicians
and clinical employees with special areas of interest.
Each focuses on topics that are timely and relevant to the
community.
“This is a way for LG Health/Penn
Medicine to engage consumers with
topics that are important to them,”
Hess continued. “We want to create
a relationship through a two-way
conversation.”
Stephanie Prestileo
Jacqui Zimmerman
Meet some of the LG Health
bloggers.
As a registered dietitian with the
Diabetes and Nutrition Center,
Stephanie Prestileo, RD, LDN, focuses
her blogs on diabetic health, including
how sugar can be part of a diabeteshealthy diet, as well as recipes, like
homemade ketchup.
Jacqui Zimmerman, RD, Community Health Dietitian, has
written more than a dozen blogs focused on health and
wellness. More recently, her October blogs focused on five
ways to get calcium from a non-dairy source, tips for healthy
soup making and tricks to treating your family to a healthy
Halloween.
Meet the team
behind the
scenes.
The LG Health
Hub is designed
and managed by
LG Health/Penn
Medicine Web
Services. A division
of the Marketing
department, the
Web Services team
includes Jan DeCew, Pictured from left to right: David Wolf
Web Services
(standing); Quan Nguyen; Jill Gross; and
Manager; Jill Gross, Jan DeCew.
Web Content Editor;
David Wolf, Web Developer; and contractors, including Quan
Nguyen, a Web Development contractor with LG Health for
more than a year.
In the past four months, the Health Hub has averaged over
7,500 unique views. “ ‘Can a brain heal itself after a stroke?’
by Dr. Jon Bentz is still one of the most viewed blogs,” the
team shared, “with blogs focused on breast health being the
second and third most viewed for the month of October.”
Ideas for new Health Hub posts come from a combination of
current events and statistical data. Using the data, the Web
Services team can identify what Health Hub visitors are most
interested in, and help guide contributors as they create
their blog, video or recipe.
To learn more about what the LG Health Hub has to offer
online, visit www.lghealthhub.org. Browse by topic, like
Pediatrics, or click “Show Me” to view all blogs, recipes,
videos and more.
For more information on the LG Health Hub, contact Jill
Gross, Web Content Editor, at 544-5053.
President’s Message
Lancaster General Health is on
a journey to build a culture of
quality and safety
By Jan Bergen, President & CEO
Our patients count
on us to provide the
highest quality care
in the safest possible
environment. As a
healthcare organization,
we have no greater
responsibility than
eliminating the risk of
harm to our patients
and staff.
Ann B. Barshinger Cancer
Institute recognized for helping
patients reduce financial distress
Cancer Patient Support Fund receives
Innovator Award
The Ann B. Barshinger Cancer Institute (ABBCI) was recognized with
the Innovator Award from the Association of Community Cancer
Centers (ACCC) in October. Now in its fifth year, the Innovator
Award recognizes forward-thinking organizations that present case
studies of their experience running a new program, implementing
a new technology or fostering innovations that aim to change the
way oncology care is delivered.
LG Health has
successfully pursued
quality and safety initiatives for many years, but
there is still work to be done. The case for keeping
patient safety our highest priority is compelling.
Jan Bergen
Here are just a few reasons why it’s so important:
• On any given day, 1 out of every 20 patients in
American hospitals is affected by a hospitalacquired infection.
• Among chronically ill adults, 22 percent report
a “serious error” in their care.
• 1,800 people living in nursing homes die each
year from falls.
• And nearly 1 in 5 Medicare hospital patients is
readmitted within 30 days.
Fortunately, these alarming statistics do not
describe LG Health. But we must remain diligent
in our efforts to broadly deploy our resources to
ensure that we provide the safest possible care.
No matter where you work in our health system,
it’s important to stay vigilant. If you notice a
potential hazard – or have a suggestion for
improving safety – please share your concerns with
your manager or at a staff meeting. If you would
prefer to remain anonymous, use the Compliance
Hotline, 1-888-411-3380.
In the spirit of our Teamwork & Trust, Quality and
Personal Integrity values, we all share responsibility
for keeping patients, visitors and each other safe.
Stay alert and speak up. By working together, we
can prevent harm before it occurs.
Pictured at the ACCC Conference, from left to right: Dr. Randy Oyer;
Nikolas Buescher; Patti Inama Roda; Steven L. D’Amato, BSPharm,
CBOP, ACCC President; Jennie R. Crews, MD, FACP, ACCC PresidentElect; and Christian Downs, JD, MHA, ACCC Executive Director.
ABBCI was recognized for the implementation of the Cancer Patient
Support Fund. Working with the local community, ABBCI created
the program for patients experiencing financial distress. Oncology
supportive services providers and members of the Lancaster
General Health Foundation developed comprehensive funding
guidelines and tools, including a financial tracking spreadsheet and
process map.
“The philosophy at the Ann B. Barshinger Cancer Institute is to
take care of the whole person, not just addressing their clinical
problems or issues,” said Patti Roda, Oncology Clinical Support
Manager, in a video submitted to the ACCC. “It’s really looking at
them as a person, (as well as) their family or significant others and
taking care of them also.”
To view the video that the ABBCI team submitted for the award,
check out the featured videos on StarNet.
LG Health Center-Lebanon open house welcomes community
LG Health’s newest location officially open for business
On Nov. 7, the LG Health team,
along with Orthopedic Associates
of Lancaster (OAL) and North Pointe
Surgical Center, welcomed more than
1,500 Lebanon community members
to tour the facility, meet the medical
staff and enjoy healthy snacks in our
demonstration kitchen. The event also
featured a large tent complete with
tailgate-themed events, games and
or add additional services.
marching bands from area high schools.
The North Cornwall Health Center is a
The LG Health Center - Lebanon
larger complex which is also home to
officially opened Nov. 10 at the North
OAL and North Pointe Surgical Center.
Cornwall Health Center. The center
features Quentin Family Medicine,
Visit www.lghealth.org/lebanon for
an Urgent Care, The Heart Group,
more information.
Diagnostic Imaging, plus room to grow
Jaclyn Mareno, Cardiac
Sonographer; and Lindsay
Carmen, Cardiology Technician,
stand with equipment in the
Non-Invasive Cardiac area.
Dr. Antonio Funches, Urgent Care; Matthew
Dietz, Practice Manager; Drs. Matthew Torres
and Jessica Orner, both of Quentin Family
Medicine; Dr. Paul Baughman, Urgent Care;
Stacey King, Director of Operations; and Dr. Vito
DiCamillo, Urgent Care Managing Physician
stand together at the entrance of Urgent Care.
Johan Echaniz, Patient Access Supervisor;
Patricia Landis and Doreen Husted,
Customer Service Team Leads; and Shantel
Castillo, Customer Service Specialist,
scheduled many appointments for new
patients during the Open House.
Jim Stuccio, SVP Ambulatory &
Physician Services; Brad Stevens,
Regional Director of Operations; Tee
Holdren, Director of Operations; Corey
Meyer, Director of Patient Access &
Virtual Health; and Chris Maley, VP
Operations of Physician Services,
stand outside of the new facility.
Our Mission
To advance the health and well-being of the communities we serve.
Our Vision
Holly Kocher, Admin Support Supervisor for
Lab Testing; Paige Bagwell, Ambulatory
Lab Manager; Kathy Vasisko, Diagnostic
Operations Director; Nicole Micozzi,
Regional Operations Director sit in the
waiting area of the LG Health CenterLebanon.
Delivering on the promise of a healthier future.
Mammography Technologists Michele
Sensenig and Mary Ellen Long joined
Wellness Dietitian JoAnn Ott-Slenker in
handing out samples, including white
chicken chili, a recipe that can be found
on the LG Health Hub.
* All photo identifiers are listed from left to right.
The Experience is a monthly publication for
employees of Lancaster General Health
Contact Corporate Communications
Melissa Frill, Editor, at mfrill2@lghealth.org
Employee events give thanks for all that you do
October event celebrates U.S. News
& World Report national recognition
Last month, Lancaster General Health/Penn Medicine
leaders said thank you to all employees for all that
you do. Especially to help us once again earn multiple
national rankings with U.S. News & World Report.
Lancaster General Hospital
Suburban Outpatient Pavilion
Employees across the organization had the opportunity
to have their photo taken (or submit their photo).
To view all photos from the event, visit the General
News section of StarNet and select “Fall Recognition
Events” from the left navigation.
Women & Babies
Hospital
Lancaster General
Hospital
BURLE
Lancaster General Hospital
BURLE
Roseville Pediatrics
Save the date: holiday celebrations
Wednesday, Dec. 2:
Wednesday, Dec. 9
ABBCI & SOP – at the SOP
LGH – Stager
• 11 a.m.-2 p.m.
• 5-6 p.m.
Women & Babies Hospital
• 2-4 a.m.
• 11 a.m.-2 p.m.
• 4-6 p.m.
• 2-4 a.m.
• 11 a.m.-1 p.m.
• 4-7 p.m.
Twin Rose Family Medicine
LGH - Cafeteria
Women & Babies
Hospital
• 10:45 a.m.-2 p.m.
BURLE
• 11 a.m.-1 p.m.
• 5-6 p.m.
Suburban
Outpatient
Pavilion
BURLE
Strasburg Family Medicine
Customer Service Hall of Fame
Honoring staff members named in patient surveys
Lancaster General Hospital
Children’s Health Center: Melissa
Omuya, RN; Laura Schiavoni,
RN; Cindy Hall, RN; Wendy Stipe,
RN; Cindy Bachman, PtCA; Donna
Williams, Unit Clerk/PtCA; Joan
Tabbutt, RN; Kathy Martin, RN; Laura
Fallen, RN; Matt Bailey, Food Service;
Leigh Ann Drumm, RN
4 North: Tara Bair, RN; Deirdre Ruth,
RN; Sade Lemoine, RN; Jennifer
Swope, RN; Daria Indeck, CRNP
4 Lime: Heather Sprecher, LPN;
Timothy Pepo, PtCA
7 North: Corinne Henry, PtCA
7 West: Kelly Rittenhouse, RN; Kelly
Pergolese, RN; Toni Eshbach, RN
7 Lime: Carolyn Zellem, RN; Jill
Stabolepszy, PtCA; Brittany Cherry,
BSN, RN, SCRN; Alexis Landau, BSN,
RN; Summer Shuman, BSN, RN; Holly
Eaton, BSN, RN; Wasi Shiferaw, BSN,
RN
8 Lime: Kendra Hohenwarter, RN;
Brooklynn Wolgemuth, Nurse
Residency Program; Janine Niehaus,
RN; Miki Faber, PtCA; Chris Ivey, PtCA;
Dr. Hershman; Katelyn Yoder, RN;
Nicole Criswell, RN
Ann B. Barshinger Cancer
Institute
Front Desk: Francisco Castro, Guest
Services
Radiation Oncology: Jenay Ryan;
Beth Sipe; Lynn Odenwalt, RN; Denise
Turoczi, RN; Stacey Whalen, RN; Kay
Phillips; Melanie McCurdy; Maria
Votilla; Lori Deaner
Women & Babies Hospital
Couplet Care: Rachel Baker, RN;
Amy Cubano, RN; Laura Bond, RN;
Kelli Vargas, RN; Lindsay Lutz, RN;
Renee Dotter, RN; Brittany Weaver,
RN; Becky deLorraine, RN; MaryLou
Robinson, RN; Marian Ressel, RN;
Amanda Fantaski, RN; Brittany Taylor,
RN; Robyn Stacharowski, RN