Illinois Spring Training

2016
Illinois Spring Training
Welcome to Munch University
If I asked you if you wanted to build sales,
you say? My guess is that you’d like to see a
Conveniently offered at our Hillside training
center, we hope you’ll review the spring
schedule and choose the offerings that best
suit your business goals.
positive difference in all three.
All the best,
improve operational efficiency or increase
technical knowledge in 2016, what would
I’m pleased to share that Munch’s Supply can
help. Our Munch University classes have been
Keith Kramer
created to be exactly WHAT you need WHEN
you need them.
Keith Kramer
President, Illinois / Indiana
Course Descriptions
Eliminate the Fear of the Low Price:
AS ASSET and Trane Boot Camp*
with Steve Hughes
Nu-Calgon Clean Coil Program with
Jeff Petersen & Kevin Guinane
2-hour class FREE
4 days, 8-hour class $1,695
Ready to take your business to the next level? This
offering is by far the best sales training course in the
industry today. Join us to learn EACH aspect of the sales
process in detail including our extensive tools (Comfort
Concerns List, Wheel of Value and Estimated Energy
Savings Chart). See the sales process in action and sell
the entire product line based on the value that the new
comfort system provides. You’ll benefit from extensive
role play opportunities with special emphasis on No
Pressure tools to help overcome objections.
Did you know that cleaning coils is a simple and
economical way to ultimately save the customer time,
money and equipment while solving indoor air quality
issues? This class will also look at specialty cleaners
for micro-channel coils, residential and some other
unique circumstances that may dictate what type of
cleaner is best.
NEW!
S
-Series Furnace Program*
with Mike Prokup
6.5-hour class FREE
Net Profit Pricing with Wayne Atkins
7-hour class $395
Want to make more money? This full-day financial
management workshop will review how daily operations,
field staffing, direct costs and overhead impact a
company’s installation pricing system and strategies.
Owners and managers: bring your P&L statements and
calculators. This in depth session will review financial
statements, installation pricing, staffing and much more!
You’ll leave with your questions answered, a working
system to implement and SOFTWARE!
Navien: Premium Condensing Gas
Tankless Water Heater and Boiler Training
with David Hoskyn
2-hour class FREE
Join the Navien team to learn complete details on features,
benefits, installation, maintenance, set-up and services for
this hot category.
*Class available to American Standard and Trane Dealers only.
The S-Series has arrived! Are you going to embrace
the first new furnace platform in nearly 25 years. This
state-of-the-art equipment was designed BY dealers,
FOR dealers and will improve performance with easierthan-ever installation and service. After a thorough
introduction to its features and controls, you’ll leave
understanding air volume, capacity and performance.
Plus you’ll understand the key details to sell, install
and service it. This class is perfect for sales, service, or
installation personnel.
Light Commercial Troubleshooting &
Product Review with Bill Allen
6-hour class $75
This class will focus on diagnostics and
troubleshooting for UCP and ReliaTel controls. It will
highlight test mode, temporary operation and default
functions to help technicians properly diagnose and
repair units in as little time as possible. Technicians will
also learn the operation of ignition controls and gas
heating components for Precedent and Voyager units.
Course Descriptions
Tru/Accu-Comfort Sales
Class* with Tim Farmer
4-hour class FREE
ATTENDEES CAN
OFFER AN $800
REBATE ON SYSTEM
PURCHASES
THRU 6/30/16
Are you still selling two-stage heating and cooling? It’s
time to up your game. This class will teach you HOW to
sell Tru/Accu-Comfort. You’ll not only learn the benefits
of offering a modulating furnace with a variable speed
air conditioner but also HOW to blend it into the sales
process and seamlessly justify the cost. Prerequisite:
Complete the eLearning sales and technical class on
the Dealernet or ComfortSite website. Online completion
Time to get comfortable: Tru/AccuComfort
Certification* with Eric Weiss
8-hour class $99
Ready to expand your product offering? In this interactive,
hands-on training session, you’ll review the new variable
speed outdoor systems AND take a certification exam.
Prior to the test, you’ll review the integrated variable speed
control (IVCS) board, sequence of operations, system
protections, diagnostics and troubleshooting. Note: Dealers
must have at least one tech attend training and pass the test to be
certified to purchase the outdoor variable speed systems.
certificate must be provided to register.
S
olving Air Volume Problems
NEW!
with Mike Prokup
6-hour class $99
Does correcting indoor air volume issues present a
challenge to you? Charging with subcooling or superheat
cannot be accomplished if indoor air volume is not
properly adjusted. This class will teach you how to
measure indoor air volume using the external static
pressure measurement or heat rise method, identify
causes of improper air volume and correct and diagnose
and address causes of poor air volume delivery to
registers. Manual D method of duct design will be
introduced along with the proper use of a duct calculator.
5.5 continuing education hours
Communicating Gas Furnace
Troubleshooting & Product Review*
with Mike Prokup
6-hour class $119
Wish you knew more about communicating gas
furnaces? This class will focus on the fundamentals of
communicating gas furnace setup and testing. You will
learn the proper start-up procedures and sequence
of operations, including lights-off and modulation
sequences. In addition, testing procedures for inducer
assemblies, pressure switches, flame detection circuits
and limit circuit tests will be discussed. Understanding
diagnostic error codes will also be reviewed. This class
will ONLY cover communicating gas furnaces.
NEW! On-Site with Mike Prokup
Interested in a class but can’t make it? Consider
bringing a class to you! This spring, instructor Mike
Prokup is available to teach AT YOUR location.
Gas Furnace Troubleshooting &
Product Review with Mike Prokup
6-hour class $119
Want to learn how to properly troubleshoot gas
furnaces? Upon completion, you should be able to
identify and correct causes of no heat related to all
stages of the ignition sequence timeline. In addition,
you’ll also learn service procedures for problems in
single-stage and two-stage models as well as standard
and variable speed gas furnaces. This class will NOT
cover communicating gas furnaces.
5 continuing education hours
Air Conditioner & Heat Pump
Troubleshooting with Mike Prokup
6-hour class $99
Would you like to learn how to establish operating
performance that matches the efficiency, capacity and
reliability levels as specified by the air conditioning
manufacturer? Join us and learn the limits of the
refrigeration cycle, line-set applications, air volume,
compressor and refrigerant/oil/moisture limits along
with the service procedures required to achieve proper
operation for differing applications and installation
conditions. By understanding how systems are
engineered, you can correct improper operation and
improve equipment performance.
5 continuing education hours
Classes can be held at our Hillside Training Center OR
at YOUR training location. Classes will be scheduled
from 9 a.m.-3 p.m. Attendance is limited to 12 attendees
with materials included for a flat rate of $1,400. Dealer
hosting is responsible for lunch.
Choose from: AC heat-pump troubleshooting, Gas furnace troubleshooting, Solving air volume problems
Contact Cara Nicholson at cara.nicholson@munchsupply.com for availability.
*Class available to American Standard and Trane Dealers only.
Meet the Instructors
Munch’s Supply
Bill Allen is a commercial specialist
with Munch’s Supply. He joined
the company in 1993 and is eager
to share his 20+ years of industry
knowledge in our light-commercial
and troubleshooting class.
Steve Hughes
Bill Allen
Wayne Atkins
Tim Farmer
David Hoskyn
The HVAC Business Doctor
Wayne Atkins, the “HVAC Business
Doctor®” has spent the last 30 years
working with thousands of HVAC,
plumbing, and electrical contractors
nationwide to develop more profitable
businesses. A strategic training ally
with American Standard and Trane
since 2002, Wayne will use his proven
system to help you create usable
strategies to understand, access and
improve your approach to finances.
Ingersoll Rand
Tim Farmer is the Trane Regional
Manager for the North and South
regions. In this busy role, he works
to build brand awareness, provide
strategic consulting and grow market
share for both distributors and dealers.
With more than 25 years of HVAC
know-how, his unique perspective and
engaging presentation style will leave
you ready to expand your sales after
this impressive offering.
Navien
David Hoskyn is a Regional Trainer
for Navien America, Inc. with over 25
years of industry experience. He began
his career in the early 80s working
for his father’s plumbing and heating
business. Starting from the ground
up, he was involved in servicing and
installing plumbing systems, HVAC, and
hot water heat systems. After college,
he moved to Green Bay, WI and began
working for a plumbing and heating
distributor. Prior to Navien, he was with
an HVAC distributor in Green Bay for
13 years working inside sales, technical
support and as a branch manager.
Jeff Petersen
Mike Prokup
No Pressure Selling
Steve Hughes is an accomplished
trainer. His passion for No Pressure
Selling is rooted in his years of
success as a sales manager. During
that time, he built his team from
three to eight full-time sales people
and grew company sales from 2.5
to 11.3 million! He is thrilled to be
teaching this class and supporting
an industry that has made such a
difference to him and his family.
Nu-Calgon
Jeff Petersen is the Midwest Sales
Manager for Nu-Calgon. Having been
part of the Nu-Calgon team for the
last 25 years, he has been responsible
for working and growing the
Chicagoland territory. He is excited
to share the extensive Nu-Calgon
line and the difference it can make
to increase profitability and build
business on your commercial and
residential service calls.
Prokup Media
Mike Prokup is the president
of Prokup Media Inc. Prokup
Media publishes books as well as
educational and diagnostic software
for use in the HVACR industry.
Michael has 20 years of experience
in HVAC training development,
field service and speaking. He
is an approved training ally and
publishing partner with both Trane
and American Standard.
Ingersoll Rand
Eric Weiss is the product
specialist for the variable speed
outdoor product line. He has been
with Ingersoll Rand since 2005.
Eric Weiss
© Munch’s Supply 2016. All rights reserved. 03126_1215
EPA and NATE Testing Selection
According to a survey by Decision Analyst Inc., 90 percent of consumers prefer a certified HVACR technician to service
their heating and cooling systems. It is no surprise that consumers want a job done right the first time. Call-backs are not
only expensive to you and inconvenient to your customers, they can undermine the relationships with your customers you
have worked so hard to establish. Do not let an inexperienced, non-certified technician put your business at risk.
Testing can be arranged for training centers at any of our seven convenient locations.
EPA Testing
NATE Testing
Test Date: 04/19/2016 Fee: $75
Test Date: 04/28/2016 Fee: See below
The EPA passed regulations concerning the proper
handling of refrigerants (Clean Air Act, Section 608).
In an effort to guarantee that service persons have read
and understand these regulations, the EPA requires
that all service persons pass an exam and become
certified in proper refrigerant handling techniques.
Munch’s Supply offers four exam and pricing
options for NATE testing. See testing registration
page for complete details.
PRICE
TEST
TOTAL
PER ATTENDEE
EPA Testing
$75
04/19/2016 2:00 p.m. - 4:00 p.m.
Name Testing Location Company Name Purchase self-study guide at your local Munch’s Supply branch to prepare prior to the exam. Questions? Please call Cara at 815-723-1111.
NATE Testing: Complete Package Includes Core Exam + One Special Exam and Study Guides
$379
04/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
BEST
VALUE!
NATE Testing: Specialty Exam Only Ideal for contractors who have passed a core exam within the grace period. $160
04/28/2016 1:00 p.m. - 5:00 p.m. You must pass both the core and one specialty exam to be NATE Certified.
Choose one: o Air Distribution Service o Air Distribution Installation o Air Conditioning Service
o Air Conditioning Installation o Heat Pump (includes A/C) Service o Heat Pump (includes A/C) Installation
o Gas Heating Service o Gas Heating Installation o Oil Heating Service o Oil Heating Installation
NATE Testing: Core Exam Only Ideal for contractors who have passed a specialty exam within the grace period. $160
04/28/2016 1:00 p.m. - 5:00 p.m.
NATE Testing: Self Study Guides Ideal for reference, choose as many as you need.
$49 ea
o Core Essentials o Air Distribution o Air Conditioning o Heat Pump (Includes A/C) o Gas Heating o Oil Heating
Name Email (required)
Company Name NATE ID (if applicable) Testing Location IMPORTANT: To receive your NATE study guide, payment must be made at the time of pick up. If you have an
open charge account with Munch’s Supply, the NATE study guide will be billed to your account under existing
terms. The cut-off date for registration is 04/07/2016.
PLEASE NOTE: Cell phones, Blackberries, scientific calculators, etc. WILL NOT be allowed in the testing room. If they are brought in, they will be collected by
the testing proctor, and returned to you after the testing is complete. ALL TESTING MATERIALS WILL BE PROVIDED BY MUNCH’S SUPPLY.
Register Today
Company Name Phone Contact Name Email Address City State Zip Payment Method:
oM
unch’s Charge Account
P.O. # oC
heck Enclosed
Check # o Credit Card - Please call
815-215-5031 to pay by credit card.
Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
Cancellation Policy: In an effort to keep class costs at a minimum as well as providing an accurate amount of class materials and refreshments, we ask that all
cancellations take place at least one week prior to the date of the class. Failure to cancel prior to one week before the class will result in your company being
charged for the full amount of the class.
Course Selection
Please note, dates are subject to change.
Gas Furnace Troubleshooting & Product Review - $119 per person
o Monday, February 22 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee o Tuesday, March 15 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Air Conditioner & Heat Pump Troubleshooting - $99 per person
o Tuesday, March 1 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee o Monday, March 28 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Nu-Calgon Clean Coil Program - FREE
o Monday, March 7 - 8:00 a.m. - 10:00 a.m. - Hillside
Attendee Attendee Attendee Attendee Light Commercial Troubleshooting & Product Review - $75 per person
o Thursday, March 10 - 8:00 a.m. - 2:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Communicating Gas Furnace Troubleshooting & Product Review* - $119 per person
o Friday, March 18 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee *Class available to American Standard and Trane Dealers only.
See back for more classes.
Course Selection
Solving Air Volume Problems - $99 per person
o Monday, March 21 - 9:00 a.m. - 3:00 p.m. - Hillside
Attendee Attendee Attendee Attendee S-Series Furnace Program* - FREE
o Thursday, March 24 - 9:00 a.m. - 3:30 p.m. - Hillside
Attendee Attendee Attendee Attendee Eliminate the Fear of the Low Price: AS ASSET and Trane Boot Camp* - $1,695 per person
o May 3-6- 8:00 a.m. - 4:00 p.m. - Hillside
Attendee Attendee Attendee Attendee Time to get comfortable: Tru/AccuComfort Certification* - $99 per person
o Monday, April 25 - 8:00 a.m. - 4:30 p.m. - Hillside
Attendee Attendee Attendee Attendee Tru/Accu-Comfort Sales Class* - FREE
o Tuesday, April 5 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Navien Class - FREE
o Tuesday, April 12 - 8:00 a.m. - noon - Hillside
Attendee Attendee Attendee Attendee Net Profit Pricing - $395 per person
o Thursday, April 14 - 8:00 a.m. - 3:30 p.m. - Hillside
Attendee Attendee Attendee Attendee Email your training request to cara.nicholson@munchsupply.com or fax to 815-207-6533.
munchsupply.com
NEW LENOX
1901 Ferro Dr.
New Lenox, IL 60451
P (815) 723-1111
F (815) 723-4675
TH
866-440-0307
ALSIP
5621 W. 115th St.
Alsip, IL 60803
P (708) 597-2663
F (708) 597-2123
AURORA
1631 Landmark Rd.
Aurora, IL 60506
P (630) 801-9060
F (630) 801-9181
CHICAGO
2650 W. Addison St.
Chicago, IL 60618
P (773) 360-5959
F (773) 248-0131
HILLSIDE
300 N. Mannheim Rd.
Hillside, IL 60162
P (708) 547-1121
F (708) 547-1198
MORRIS
2403 Sycamore Rd.
Morris, IL 60450
P (815) 942-4171
F (815) 942-8374
sary
A n niver 6-2016
WHEELING
301 Alice St.
Wheeling, IL 60090
P (847) 229-9333
F (847) 229-8673
195
*Class available to American Standard and Trane Dealers only.
TH